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Saudi - Riyadh
<strong>Overview<br><br></strong>AtkinsRéalis is looking for a Risk Manager, in Riyadh, KSA.<br><br>The Risk Manager will be responsible for establishing, implementing, and maintaining effective project risk management processes across major roads, highways, bridges, and associated infrastructure projects. Working within a PMC environment, the role will support project delivery teams and clients in identifying, assessing, mitigating, and monitoring risks throughout the project lifecycle to ensure successful delivery of program objectives related to cost, schedule, quality, safety, and stakeholder requirements.<br><br><strong>Your role<br><br></strong>Risk Management<br><br><ul><li>Develop and implement project risk management frameworks, methodologies, and procedures in line with international best practices.</li><li>Lead risk identification workshops with project stakeholders, consultants, contractors, and client representatives.</li><li>Establish and maintain project and program risk registers.</li><li>Conduct qualitative and quantitative risk assessments for infrastructure projects.</li><li>Evaluate project risks related to design, construction, procurement, permitting, utilities, traffic management, environmental constraints, and stakeholder interfaces.</li><li>Develop mitigation strategies and contingency plans to reduce project exposure.</li><li>Monitor emerging risks and opportunities and recommend proactive actions.<br><br></li></ul>Quantitative Risk Analysis & Monte Carlo Simulation<br><br><ul><li>Lead quantitative risk assessments (QRA) for major infrastructure projects.</li><li>Develop and maintain risk-adjusted schedules and cost models.</li><li>Perform Monte Carlo simulations to assess schedule and cost uncertainty.</li><li>Analyze confidence levels (P50, P80, P90) for project completion dates and budget forecasts.</li><li>Identify critical risk drivers affecting project outcomes and provide recommendations to reduce exposure.</li><li>Support contingency planning through probabilistic forecasting and scenario analysis.</li><li>Produce Schedule Risk Analysis (SRA) and Cost Risk Analysis (CRA) reports for executive management and clients.</li><li>Interpret simulation outputs and communicate findings effectively to both technical and non-technical stakeholders.<br><br></li></ul>Project Controls & Reporting<br><br><ul><li>Integrate risk management activities with project controls, planning, scheduling, and cost management functions.</li><li>Support schedule risk analysis and cost risk assessments.</li><li>Prepare risk dashboards, reports, and presentations for project leadership and client teams.</li><li>Provide regular updates on key project risks, trends, and mitigation effectiveness.</li><li>Track risk action owners and ensure timely closure of mitigation measures.<br><br></li></ul>Stakeholder Management<br><br><ul><li>Facilitate risk review meetings with project teams and external stakeholders.</li><li>Engage with client representatives to ensure risk management objectives are achieved.</li><li>Coordinate with engineering, commercial, construction, HSE, and contract management teams to assess project risks comprehensively.</li><li>Support senior management in strategic decision-making through risk-based analysis.<br><br></li></ul>Governance & Compliance<br><br><ul><li>Ensure compliance with client requirements, project governance frameworks, and contractual obligations.</li><li>Promote a risk-aware culture across the project organization.</li><li>Participate in project audits and assurance reviews.</li><li>Contribute to lessons learned and continuous improvement initiatives.<br><br></li></ul><strong>About You<br><br></strong><ul><li>Minimum 20 years of experience in project controls, risk management, or project management.</li><li>At least 10 years of experience in a dedicated risk management role.</li><li>Proven experience working within a PMC or engineering consultancy environment.</li><li>Demonstrated experience on large-scale roads, highways, bridges, and transportation infrastructure projects.</li><li>Proven experience conducting Monte Carlo simulations and quantitative risk assessments on major capital projects.</li><li>Experience supporting government authorities, transport agencies, and large-scale infrastructure programs in the Middle East is highly desirable.</li><li>Strong understanding of: Quantitative Risk Assessment (QRA), Monte Carlo Simulation, Schedule Risk Analysis (SRA), Cost Risk Analysis (CRA), Confidence Level Forecasting (P50/P80/P90), Earned Value Management (EVM)<br><br></li></ul><strong>Rewards & Benefits<br><br></strong>Explore the rewards and benefits that help you thrive – at every stage of your life and your career.<br><br><strong>This Includes<br><br></strong><ul><li>Tax-free salary.</li><li>Comprehensive life insurance coverage.</li><li>Premium medical insurance for you and your dependents.</li><li>Generous annual leave balance.</li><li>Flexible and hybrid work solutions.</li><li>Remote work opportunities outside of country.</li><li>Company gratuity scheme.</li><li>Discretionary bonus program.</li><li>Annual flight contribution.</li><li>Relocation assistance.</li><li>Transportation & housing allowances (available for remote work locations).</li><li>Employee Wellbeing Program: 24/7 access to specialists in finance, legal matters, family care, personal health, fitness, and nutrition.<br><br></li></ul>Seize every opportunity to sharpen your skills, expand your expertise, and be recognized for the impact you make.<br><br><strong>About AtkinsRéalis<br><br></strong>We're AtkinsRéalis, a world-class engineering services and nuclear organization. We connect people, data and technology to transform the world's'infrastructure and energy systems. Together, with our industry partners and clients, and our global team of consultants, designers, engineers and project managers, we can change the world. We're committed to leading our clients across our various end markets to engineer a better future for our planet and its people. Find out more.<br><br><strong>#RBP</strong>
Saudi
<h2 class="h5">Job description</h2>
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<p><b>Date Posted:</b></p><br><br>2026-10-05&#xa;&#xa;<p><b>Country:</b></p><br><br>Saudi Arabia&#xa;&#xa;<p><b>Location:</b></p><br><br>SA-02-JEDDAH-001 ~ 97 Kaheel Al-Azdey St ~ RAYMES, PO Box 1348&#xa;&#xa;<p><b>Position Role Type:</b></p><br><br>Onsite<br><br><p><b>About us:</b></p><br><br><p>At Raytheon, the foundation of everything we do is rooted in our values and a higher calling – to help our nation and allies defend freedoms and deter aggression. We bring the strength of more than 100 years of experience and renowned engineering expertise to meet the needs of today’s mission and stay ahead of tomorrow’s threat. Our team solves tough, meaningful problems that create a safer, more secure world. </p><br><br><p><b><span>Job Summary:</span></b></p><br><br><p>Saudi Arabia Supplier Performance Leader is a pivotal role within Raytheon's Operations & Supply Chain organization. This role is focused on driving exceptional performance at key suppliers for high-visibility localization programs. Based in Saudi Arabia, Jeddah, Industrial City #3. This role requires a dynamic individual with deep expertise in supplier performance management, capable of elevating & upskilling suppliers with low operational maturity, ensuring adherence to Raytheon's stringent quality, cost, and delivery standards.</p><br><br><br><p><b><u>Responsibilities to Anticipate:</u></b></p><br><br><ul><li><b>Supplier Performance Focus:</b> Develop and implement targeted performance management strategies to ensure the supplier meets Raytheon's quality, cost, and delivery schedule requirements.</li><li><b>Continuous Improvement:</b> Lead continuous improvement initiatives at the supplier site, focusing on process optimization, quality enhancement, and cost reduction to elevate our CORE domain maturity.</li><li><b>Performance Metrics:</b> Establish, monitor, and report weekly & monthly on supplier performance metrics, conducting regular reviews and assessments to identify areas for improvement, ensure alignment with program objectives, and improve performance leveraging the CORE tier management framework.</li><li><b>Issue Resolution:</b> Proactively identify and resolve performance issues at supplier sites & sub-tiers, working closely with the supplier and internal stakeholders, implementing corrective actions preventing recurrence.</li><li><b> Risk Management:</b> Identify and mitigate supply chain risks specific to the supplier and program, ensuring uninterrupted supply and program success.</li><li><b> Cross-functional Collaboration:</b> Collaborate with internal stakeholders, including engineering, quality, and program management teams, to ensure alignment on supplier performance objectives and initiatives.</li><li><b>Relationship Development:</b> Provide on-site training and daily in-person engagement with key suppliers at the prime and sub tier levels, fostering a collaborative relationship, ensuring performance & timely access.</li><li><b> Strategic Sourcing Support:</b> Support strategic sourcing initiatives related to the supplier, ensuring alignment with Raytheon's broader supply chain and program goals</li><li><b> Reporting:</b> Prepare and present detailed reports on supplier performance metrics in close collaborating with the subcontracts manager, providing insights and actionable recommendations to senior leadership.</li></ul><br><p><b><u>Qualifications You Must Have: </u></b></p><br><br><ul><li><b>Education: </b>Typically requires Bachelor’s degree in supply chain management, engineering, business administration, or a related field. Advanced degree preferred</li><li><b>Experience:</b> Minimum of 10 years of relevant experience, or an advanced degree with 7 years of related experience in supplier performance management, supply chain management, or operations management, with a demonstrated track record of driving performance improvements (metric oriented) in low-maturity environments.</li><li><b>Technical Skills:</b> Strong technical skills and understanding of manufacturing processes, quality standards, and performance metrics.</li><li><b>Analytical Skills:</b> Excellent analytical skills with experience in data analysis, performance metrics, and process improvement</li><li><b>Communication:</b> Strong communication and interpersonal skills, with the ability to build effective relationships with suppliers and internal stakeholders with indirect reporting relationships. -</li><li><b>Leadership:</b> Proven leadership skills with the ability to motivate and drive performance improvements within supplier organizations -</li><li>Project Management: Strong project management skills, with the ability to manage multiple priorities and deliver results in a focused, high-stakes environment.</li><li><b>Detail-oriented: </b>Highly detail-oriented with strong organizational skills and the ability to manage multiple tasks simultaneously.</li><li><b>Languages: </b>Fluency in English is required; proficiency in Arabic is highly desirable.</li></ul><br><br><br><p><span><i>RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law. </i> </span></p><br><br><br><br><p><b>Privacy Policy and Terms:</b></p><br><br><p><span>Click on this </span>link<span> to read the Policy and Terms</span></p><br><br><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5">
Preferred candidate </h2>
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<b>Years of experience</b>
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No experience required </div>
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<b>Degree</b>
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Bachelor's degree / higher diploma </div>
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<h2 class="h5">Job description</h2>
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<strong>Overview</strong><br><p><span>KEO is a creative enterprise, where innovation is a way of life. We are uniquely resourced with end-to-end services to take clients from inspiration – through conceptualization – to realization of planning, design or project delivery in the built and natural environments. For over 60 years we’ve led with vision, contributing to many of the world’s most ambitious projects, iconic places, remarkable experiences and prosperous communities.</span></p><br><p><span>As a highly integrated and agile AEP/PMCM firm, KEO is recognized by ENR as one of the Top 225 International Design Firms and one of the Top 20 International PM/CM Firms. We are also ranked by World Architecture as the 57th largest global architecture firm and the #1 Firm in the Middle East Region in their 2023 WA100 Survey.</span></p><br><p><span>We invite you to join us. Why?</span></p><br><p><span>When you join KEO, you’ll discover more than just a job – you’ll find a supportive environment that fosters your professional development through internal global mobility and career development and does so within a culture that supports company-wide health and well-being through on-demand counselling services and regular workplace clinics. You will be invited to celebrate community events such as sports days, fun-runs, in-house sports teams and beach clean ups. In addition to your competitive package and benefits you will have access to a suite of policies that include hybrid working arrangements, individual athletic sponsorship, study assistance sponsorship, employee referral rewards, mentoring and coaching programs and extensive in-house on demand learning courses. </span></p><br> <br><strong>Responsibilities</strong><br><p><span>We are eeking a highly experienced and results-driven Procurement Specialist with extensive experience in the construction sector, particularly in large-scale hospitality projects (hotels and mixed-use developments) at one of our mega projects in Almadinah, KSA</span></p><br><ul><li><span>Supervising the Project’s procurement and supply chain operations, ensuring cost efficiency, timely delivery, and compliance with project requirements while driving continuous improvement across the supply chain.</span></li><li><span>Managing end-to-end procurement and supply chain operations, including sourcing, purchasing, logistics, warehousing, and inventory management.</span></li><li><span>Demonstrating knowledge of high-end procurement materials associated with well-known hotel operators.</span></li><li><span>Evaluating bids and making award recommendations to the Client.</span></li><li><span>Ensuring bid compliance with local laws and regulations, including Local Content requirements.</span></li><li><span>Supporting the Client in price negotiations during the award process.</span></li><li><span>Preparing procurement plans for high-value projects.</span></li><li><span>Developing and implementing procurement strategies, policies, and procedures to enhance operational efficiency and compliance.</span></li><li><span>Managing supplier relationships, including vendor selection, evaluation, and performance management through KPIs and scorecards.</span></li><li><span>Facilitating contract negotiations to secure favorable commercial terms and mitigate risks.</span></li><li><span>Developing and managing departmental budgets, ensuring cost control and value optimization.</span></li><li><span>Ensuring and tracking the timely availability of materials and services in line with project requirements (cost, quality, and schedule).</span></li><li><span>Establishing and maintaining supplier databases and preferred vendor lists.</span></li><li><span>Monitoring market trends, inflation, cost fluctuations, and supply risks to enable proactive procurement planning.</span></li><li><span>Driving continuous improvement initiatives to enhance productivity, efficiency, and cost savings.</span></li><li><span>Collaborating with internal departments—including engineering, commercial, construction, and quality—to align procurement activities.</span></li><li><span>Preparing and presenting procurement reports, forecasts, and variance analyses to the Client.</span></li><li><span>Leading and developing procurement teams through training, performance management, and mentoring.</span></li></ul> <br><strong>Qualifications</strong><br><p><span><span>To be successful in this dynamic opportunity, we envision that your career journey to date will include <span> a minimum of 15-20 years in procurement and supply chain within construction projects (preference for hotel projects). career experience partnered with a </span></span>Bachelor degree in Engineering, Supply Chain Management, or related field.</span></p><br><p><span><strong>Hospitality and mixed-use building projects experience- Mandatory</strong></span></p><br><ul><li><span>Professional certifications such as CPP, CPPM, CISCP, CISCM, or equivalent are highly desirable.</span></li><li><span>Strong expertise in contract management, negotiation, and supplier management.</span></li><li><span>Proven experience in developing procurement strategies and managing large-scale operations.</span></li><li><span>Proficiency in procurement systems, ERP tools, and Aconex is an advantage.</span></li><li><span>Excellent communication, leadership, and stakeholder management skills.</span></li></ul><p><span>Key Competencies</span></p><br><ul><li><span>Strategic Thinking & Planning</span></li><li><span>Leadership & Team Management</span></li><li><span>Cost Control & Budgeting</span></li><li><span>Supplier Relationship Management</span></li><li><span>Risk Management & Compliance</span></li><li><span>Continuous Improvement Mindset</span></li></ul> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5">
Preferred candidate </h2>
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<b>Years of experience</b>
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No experience required </div>
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<b>Degree</b>
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Bachelor's degree / higher diploma </div>
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SNC-Lavalin Fayez Engineering
Saudi
<h2 class="h5">Job description</h2>
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<b>Job Description</b>Overview<p>The AtkinsRealis Infrastructure Business is seeking a highly motivated, detail oriented, self-starter to join our Dubai, UAE office as a Senior Wet Utilities Engineer to support infrastructure multi-disciplinary projects for clients in GCC, including planning, designing and engineering related to wet utilities networks which may be comprised of water, sewerage, storm, irrigation, firefighting, sewage collection systems, pumping stations, reservoirs etc.</p><br>Your role<p>· Technical assistance on large multi-disciplinary infrastructure projects delivery.</p><br><p>· Support single and multi-disciplinary discipline bids, with a clear focus on what is needed to win.</p><br><p>· Continue to build relationships with existing clients, securing repeat business and identifying additional business opportunities.</p><br><p>· Report on project performance.</p><br><p>· Ensure compliance with Health & Safety regulations and ensure that a good Health & Safety culture is engendered within the team.</p><br><p>· Provide technical expertise on a variety of large engineering projects.</p><br><p>· Support designs and budgets and drive projects from tender to delivery in a multi-disciplinary environment.</p><br><p>· Increase your networking profile with both internal and external clients.</p><br>About you<p>· B.Sc. or M.Sc. in Civil/Mechanical Engineering with registration in SCE.</p><br><p>· The potential candidate has a minimum of 10+ years of experience in a similar role/project.</p><br><p>· Is currently based in UAE and have a significant experience on GCC based projects.</p><br><p>· Additionally, the applicant should have experience with a combination of the following skills:</p><br><p>· Excellent interpersonal skills and strong technical writing and communications skills. Experience and familiarity with the following programs is a plus: ArcGIS, AutoCAD, MicroStation, Info Works, SWMM, Storm/Sewer/Water CAD, Revit/BIM experience.</p><br><p>· General Competencies expected of all Professionals and Managers are as follows: Client Service, Commitment, Communication, Innovation & Continuous Improvement, Professionalism, Quality, and Teamwork.</p><br><p>· Ability to process paper/electronic documents and utilize computer equipment; ability to communicate clearly both orally and in writing; ability to visit project sites if necessary.</p><br><p>· Ability to assemble and analyze data.</p><br>Rewards & benefits<p>Explore the rewards and benefits that help you thrive – at every stage of your life and your career.</p><br><p>This includes:</p><br><p>· Tax-free salary.</p><br><p>· Life insurance coverage.</p><br><p>· Medical insurance.</p><br><p>· Annual leave balance.</p><br><p>· Company gratuity scheme.</p><br><p>· Discretionary bonus program.</p><br><p>· Annual flight contribution.</p><br><p>· Transportation & housing allowances.</p><br><p>· Employee Wellbeing Program: 24/7 access to specialists in finance, legal matters, family care, personal health, fitness, and nutrition.</p><br><p>Seize every opportunity to sharpen your skills, expand your expertise, and be recognized for the impact you make.</p><br>About AtkinsRéalis<p>We're AtkinsRéalis, a world-class engineering services and nuclear organization. We connect people, data and technology to transform the world's infrastructure and energy systems. Together, with our industry partners and clients, and our global team of consultants, designers, engineers and project managers, we can change the world. We're committed to leading our clients across our various end markets to engineer a better future for our planet and its people.</p><br><p><span><u>Find out more.</u></span></p><br><b>Worker Type</b>Employee<b>Job Type</b>Regular<p><span><i>At </i></span> <i><span>AtkinsRéalis</span></i><span><i>, we seek to hire individuals with diverse characteristics, backgrounds and perspectives. We strongly believe that world-class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion or disability, but enriches itself through these differences. </i></span></p><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5">
Preferred candidate </h2>
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<b>Years of experience</b>
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No experience required </div>
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<b>Degree</b>
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Bachelor's degree / higher diploma </div>
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Saudi - Riyadh
Job description:<br><br>Job Purpose <p>Assess and perform audits for the overall General Services (HR / Facilities & Properties / Admin / Corporate) internal controls and systems and the degree of risk facing alfanar efficiently in timely manner and compare to quality standards, and as per the defined policies and procedures to achieve departmental operational plans and developments within wider scope.</p>Key Accountability Areas <p>Policy and Procedures:</p><ul><li>Develop, implement, and maintain audit policies and procedures in line with local and international best practices.</li><li>Review and evaluate existing and new General Services policies and procedures and suggest improvements.</li></ul><p>Risk Management:</p><ul><li>Enhance the internal control framework, policies, and procedures for General Services.</li><li>Advise management on identifying and managing major risks in General Services.</li><li>Provide risk coaching and advice to department and function managers.</li><li>Assist in assessing and monitoring risks and developing mitigation plans.</li><li>Maintain risk registers in collaboration with General Services functions.</li></ul><p><strong>Audit <br></strong>Planning:</p><ul><li>Plan General Services audit assignments by identifying risk areas and suitable audit procedures.</li><li>Analyze General Services activities to prioritize audits.</li><li>Prepare Business Intelligence reports for continuous auditing.</li><li>Communicate audit engagements to process owners and develop engagement plans.</li><li>Understand internal controls and test their effectiveness.</li></ul><p>Assignments:</p><ul><li>Perform internal audit assignments using a risk-based approach.</li><li>Analyze department performance, identify areas for improvement, and assess key performance indicators (KPIs).</li><li>Review and maintain audit programs to ensure comprehensive coverage of identified risks.</li><li>Ensure efficient and consistent execution of internal audit activities.</li><li>Lead and supervise audit teams and interact with process owners.</li><li>Conduct an overall review of audit files, including planning and working papers.</li></ul><p>Reporting:</p><ul><li>Create draft audit reports and discuss them with department managers.</li><li>Agree on action plans and track progress.</li><li>Finalize audit reports and provide complete, accurate, and timely information to Audit Manager and Audit Committees.</li></ul><p>Ad-Hoc:</p><ul><li>Conduct ad hoc investigations or reviews based on identified or reported risks.</li><li>Review proposed General Services systems and conduct pre-implementation tests, offering feedback.</li></ul><p>Periodic Analysis:</p><ul><li>Conduct periodic reviews, analyze material variances, and design ratio analyses.</li><li>Provide periodic audit reports for General Services.</li></ul>Role Accountability <p>HR Proficiency:</p><ul><li>Training of sub-ordinates and forming a team to get the work effectively.</li><li>Provide leadership, coaching, and direction to subordinates in all aspects of their work.</li><li>Delegate sub-ordinates in each respective assignment.</li><li>Ensures fair distribution of tasks to maintain morale, motivation of subordinates.</li></ul><p>Delivery:</p><ul><li>Perform the planned activities to meet the operational and development targets as per delivery schedules.</li><li>Utilize resources effectively to achieve objectives within efficient cost and time.</li><li>Provide a periodic report formatted by detailing the deviation and execution of planned tasks.</li></ul><p>Problem-Solving:</p><ul><li>Resolve any related problems arise and escalate any complex operational issues.</li></ul><p>Quality:</p><ul><li>Ensure quality requirements to develop effective quality control and processes including specifications for products or processes or related activities.</li></ul><p>Business Process Improvements:</p><ul><li>Coordinate well-defined written systems, policies, procedures, and seeking automations opportunities as much as possible.</li></ul><p>Compliance:</p><ul><li>Comply to related policy and procedures and work instructions.</li></ul>Academic Qualification Bachelor Degree in Accounting and FinanceWork Experience 5 to 10 YearsTechnical / Functional Competencies Audit Best PracticesAudit PlanningAudit ReportingAuditing Procedures/StandardsCompliance AuditsInternal Audit ControlsPost Audit ReviewsSecurity Audits<br><br>Profile description:<br><br><p>Alfanar is a Saudi company with an international presence, primarily engaged in the manufacturing and trading of a wide variety of low, medium, and high voltage electrical products, in addition to its portfolio of conventional and renewable energy solutions, oil and gas, water treatment, infrastructure, technical services, and digital solutions.</p> <p> </p> <p>The hub of alfanar’s manufacturing operations is Medinet alfanar Alsinaiya, a 700,000 square-meter complex located in Riyadh. The complex houses an array of ultra-modern manufacturing facilities and laboratories equipped with state-of-the-art technologies and staffed with highly skilled professionals.</p> <p> </p> <p>alfanar derives its success from its commitment to providing the highest quality standards to its customers, and the continuous development of its human capital, who alfanar considers its most valuable asset. With this in mind, alfanar promotes a proactive work environment where its employees are always valued, nurtured, and empowered to fuel their pride in being part of alfanar.</p> <p> </p> <p>For more information about alfanar, please visit alfanar.com</p>
Saudi - Tabuk
<p><strong>Job Summary</strong></p><p><br></p><p>Provide first line leadership and guidance to employees in Passenger Services Department providing excellent customer service to our customers at the check-in counters, boarding gate and MAAS for each airline within the regulatory compliance environment in line with , Responsible for controlling all the functions of Passenger Services team during a shift duty so as to ensure that all bags are accounted for in order to achieve timely departure of the flight with nil discrepancies and attain customer satisfaction for both the passengers and the airlines</p><p><br></p><p><strong>Responsibilities</strong></p><p><br></p><ul><li>Perform all Passenger Service agent tasks (as per Job description) as well as supervisor responsibilities</li><li>Lead, inspire and coach team to meet and exceed established departmental goals</li><li>Ensure compliance to set department Key Performance Indicators (KPI’) and SOP’s</li><li>Conduct Pre / Post Flight Editing</li><li>Monitor attendance of all Passenger Handling staff (Check in, MAAS/PRM)</li><li>Conduct daily staff briefing, assign and distribute work, review work for accuracy and completeness, and return assignments with recommendations for proper completion to the Passenger Services Manager</li><li>Ensure cross utilization of resources by re-allocating/re-assigning</li><li>Ensure & monitor gate and transfer desk processes per flight as per SLA’s</li><li>Liaise & coordinate with the PRM team on all special handling requests (WCHR/UM/DEPU)</li><li>Monitor & coordinate flight close out as per SLA’s and dispatch paperwork with the flight controller</li><li>Queue management at the departure terminal to ensure seamless operations</li><li>Ensures that professionalism is maintained in all communication over email, radio, telex and telephone</li><li>Organizes and manage resources during crisis situations, such as flight disruptions, flight delays, systems breakdown, non-reconciling boarding stumps, in order to safeguard operations and to secure the goodwill of the customers.</li><li>Ensures that procedures established by each carrier are properly carried out in a professional manner according to their specifications towards meeting or exceeding service delivery targets in accordance with Service Level Agreements.</li><li>Responsible for updating the reports for office equipment failures, discrepancies and incidents.</li><li>Ensure employees are in compliance with uniform, appearance, and personnel protective equipment policies</li><li>Motivate staff and provide for effective two-way communication within the Passenger Services department to encourage feedback and promote improvement in efficiency and effectiveness.</li><li>Recommend changes in practices and procedures aimed at increasing operational efficiency and expediting work flow in the department.</li><li>Develop or modify work plans, methods, and synergies hence determine work priorities for each shift.</li><li>Develop performance improvement plans for the team, document performance, provide performance feedback, and formally evaluate the work of employees.</li><li>Constantly seek customer feedback and opportunities in keeping with continuous improvement around service delivery</li><li>Track stationery inventory and place order for supplies as needed from customer airlines.</li><li>Ensure that deviations from the daily operations are properly covered (e.g. extra flights, charters, delayed flights) and reconciliation done for any monies collected for any adhoc services & Excess baggage</li><li>Ensure that all post flight paperwork and activities have been finalized</li><li>Hold debriefings when & as required with the teams</li><li>Investigate all operational irregularities at the terminal and submit reports /recommendations to the Duty Officer & Manager, Passenger Services</li><li>Responsible for reporting occurrences, events, violations and acts that may affect safety, security and company reputation at the terminal</li><li>Ensure a proper log and accurate log / inventory of support tools such as Communication radios, Mobile phones, Tablets, WCHR’s and report any defects immediately</li><li>Ensure that data capture and daily reports as per defined formats &/or in the Swissport reporting tools (E.g. FSC, SOR, D.A.T.E etc.) are accurate & promptly submitted</li><li>Generate a summary report of all activities at the terminal after end of the shift</li><li>Carry out any additional duties as instructed by management</li></ul><p><br></p><p><strong>Qualifications and Competencies</strong></p><p><br></p><ul><li>Saudi National Only. </li><li>Must have at least three years experience as Passenger Service Agent. </li><li>High School diploma</li><li>Passionate about customer service and must have relevant work experience</li><li>Leadership and people management skills</li><li>A proven ability to problem solving and decision making experience</li><li>Planning and organizing skills</li><li>Excellent communication skills (written and verbal) in English, Arabic in addition is an advantage</li><li>Commitment to continuous improvement</li><li>Computer literate (Office Word, Excel, PowerPoint)</li><li>A good understanding of all regulatory and recommended procedures that relate to the airport environment</li><li>Flexible to work on various shifts (days, evening, nights, weekends, and holidays)</li></ul><p><br></p>
Saudi - Tabuk
<p><strong>Job Summary</strong></p><p><br></p><p>Provide first line leadership and guidance to employees in Passenger Services Department providing excellent customer service to our customers at the check-in counters, boarding gate and MAAS for each airline within the regulatory compliance environment in line with , Responsible for controlling all the functions of Passenger Services team during a shift duty so as to ensure that all bags are accounted for in order to achieve timely departure of the flight with nil discrepancies and attain customer satisfaction for both the passengers and the airlines</p><p><br></p><p><strong>Responsibilities</strong></p><p><br></p><ul><li>Perform all Passenger Service agent tasks (as per Job description) as well as supervisor responsibilities</li><li>Lead, inspire and coach team to meet and exceed established departmental goals</li><li>Ensure compliance to set department Key Performance Indicators (KPI’) and SOP’s</li><li>Conduct Pre / Post Flight Editing</li><li>Monitor attendance of all Passenger Handling staff (Check in, MAAS/PRM)</li><li>Conduct daily staff briefing, assign and distribute work, review work for accuracy and completeness, and return assignments with recommendations for proper completion to the Passenger Services Manager</li><li>Ensure cross utilization of resources by re-allocating/re-assigning</li><li>Ensure & monitor gate and transfer desk processes per flight as per SLA’s</li><li>Liaise & coordinate with the PRM team on all special handling requests (WCHR/UM/DEPU)</li><li>Monitor & coordinate flight close out as per SLA’s and dispatch paperwork with the flight controller</li><li>Queue management at the departure terminal to ensure seamless operations</li><li>Ensures that professionalism is maintained in all communication over email, radio, telex and telephone</li><li>Organizes and manage resources during crisis situations, such as flight disruptions, flight delays, systems breakdown, non-reconciling boarding stumps, in order to safeguard operations and to secure the goodwill of the customers.</li><li>Ensures that procedures established by each carrier are properly carried out in a professional manner according to their specifications towards meeting or exceeding service delivery targets in accordance with Service Level Agreements.</li><li>Responsible for updating the reports for office equipment failures, discrepancies and incidents.</li><li>Ensure employees are in compliance with uniform, appearance, and personnel protective equipment policies</li><li>Motivate staff and provide for effective two-way communication within the Passenger Services department to encourage feedback and promote improvement in efficiency and effectiveness.</li><li>Recommend changes in practices and procedures aimed at increasing operational efficiency and expediting work flow in the department.</li><li>Develop or modify work plans, methods, and synergies hence determine work priorities for each shift.</li><li>Develop performance improvement plans for the team, document performance, provide performance feedback, and formally evaluate the work of employees.</li><li>Constantly seek customer feedback and opportunities in keeping with continuous improvement around service delivery</li><li>Track stationery inventory and place order for supplies as needed from customer airlines.</li><li>Ensure that deviations from the daily operations are properly covered (e.g. extra flights, charters, delayed flights) and reconciliation done for any monies collected for any adhoc services & Excess baggage</li><li>Ensure that all post flight paperwork and activities have been finalized</li><li>Hold debriefings when & as required with the teams</li><li>Investigate all operational irregularities at the terminal and submit reports /recommendations to the Duty Officer & Manager, Passenger Services</li><li>Responsible for reporting occurrences, events, violations and acts that may affect safety, security and company reputation at the terminal</li><li>Ensure a proper log and accurate log / inventory of support tools such as Communication radios, Mobile phones, Tablets, WCHR’s and report any defects immediately</li><li>Ensure that data capture and daily reports as per defined formats &/or in the Swissport reporting tools (E.g. FSC, SOR, D.A.T.E etc.) are accurate & promptly submitted</li><li>Generate a summary report of all activities at the terminal after end of the shift</li><li>Carry out any additional duties as instructed by management</li></ul><p><br></p><p><strong>Qualifications and Competencies</strong></p><p><br></p><ul><li>Saudi National Only. </li><li>Must have at least three years experience as Passenger Service Agent. </li><li>High School diploma</li><li>Passionate about customer service and must have relevant work experience</li><li>Leadership and people management skills</li><li>A proven ability to problem solving and decision making experience</li><li>Planning and organizing skills</li><li>Excellent communication skills (written and verbal) in English, Arabic in addition is an advantage</li><li>Commitment to continuous improvement</li><li>Computer literate (Office Word, Excel, PowerPoint)</li><li>A good understanding of all regulatory and recommended procedures that relate to the airport environment</li><li>Flexible to work on various shifts (days, evening, nights, weekends, and holidays)</li></ul><p><br></p>
Saudi - Riyadh
<p><strong>Job Summary</strong></p><p><br></p><p>Provide first line leadership and guidance to employees in Passenger Services Department providing excellent customer service to our customers at the check-in counters, boarding gate and MAAS for each airline within the regulatory compliance environment in line with , Responsible for controlling all the functions of Passenger Services team during a shift duty so as to ensure that all bags are accounted for in order to achieve timely departure of the flight with nil discrepancies and attain customer satisfaction for both the passengers and the airlines</p><p><br></p><p><strong>Responsibilities</strong></p><p><br></p><ul><li>Perform all Passenger Service agent tasks (as per Job description) as well as supervisor responsibilities</li><li>Lead, inspire and coach team to meet and exceed established departmental goals</li><li>Ensure compliance to set department Key Performance Indicators (KPI’) and SOP’s</li><li>Conduct Pre / Post Flight Editing</li><li>Monitor attendance of all Passenger Handling staff (Check in, MAAS/PRM)</li><li>Conduct daily staff briefing, assign and distribute work, review work for accuracy and completeness, and return assignments with recommendations for proper completion to the Passenger Services Manager</li><li>Ensure cross utilization of resources by re-allocating/re-assigning</li><li>Ensure & monitor gate and transfer desk processes per flight as per SLA’s</li><li>Liaise & coordinate with the PRM team on all special handling requests (WCHR/UM/DEPU)</li><li>Monitor & coordinate flight close out as per SLA’s and dispatch paperwork with the flight controller</li><li>Queue management at the departure terminal to ensure seamless operations</li><li>Ensures that professionalism is maintained in all communication over email, radio, telex and telephone</li><li>Organizes and manage resources during crisis situations, such as flight disruptions, flight delays, systems breakdown, non-reconciling boarding stumps, in order to safeguard operations and to secure the goodwill of the customers.</li><li>Ensures that procedures established by each carrier are properly carried out in a professional manner according to their specifications towards meeting or exceeding service delivery targets in accordance with Service Level Agreements.</li><li>Responsible for updating the reports for office equipment failures, discrepancies and incidents.</li><li>Ensure employees are in compliance with uniform, appearance, and personnel protective equipment policies</li><li>Motivate staff and provide for effective two-way communication within the Passenger Services department to encourage feedback and promote improvement in efficiency and effectiveness.</li><li>Recommend changes in practices and procedures aimed at increasing operational efficiency and expediting work flow in the department.</li><li>Develop or modify work plans, methods, and synergies hence determine work priorities for each shift.</li><li>Develop performance improvement plans for the team, document performance, provide performance feedback, and formally evaluate the work of employees.</li><li>Constantly seek customer feedback and opportunities in keeping with continuous improvement around service delivery</li><li>Track stationery inventory and place order for supplies as needed from customer airlines.</li><li>Ensure that deviations from the daily operations are properly covered (e.g. extra flights, charters, delayed flights) and reconciliation done for any monies collected for any adhoc services & Excess baggage</li><li>Ensure that all post flight paperwork and activities have been finalized</li><li>Hold debriefings when & as required with the teams</li><li>Investigate all operational irregularities at the terminal and submit reports /recommendations to the Duty Officer & Manager, Passenger Services</li><li>Responsible for reporting occurrences, events, violations and acts that may affect safety, security and company reputation at the terminal</li><li>Ensure a proper log and accurate log / inventory of support tools such as Communication radios, Mobile phones, Tablets, WCHR’s and report any defects immediately</li><li>Ensure that data capture and daily reports as per defined formats &/or in the Swissport reporting tools (E.g. FSC, SOR, D.A.T.E etc.) are accurate & promptly submitted</li><li>Generate a summary report of all activities at the terminal after end of the shift</li><li>Carry out any additional duties as instructed by management</li></ul><p><br></p><p><strong>Qualifications and Competencies</strong></p><p><br></p><ul><li>Saudi National Only. </li><li>Must have at least three years experience as Passenger Service Agent. </li><li>High School diploma</li><li>Passionate about customer service and must have relevant work experience</li><li>Leadership and people management skills</li><li>A proven ability to problem solving and decision making experience</li><li>Planning and organizing skills</li><li>Excellent communication skills (written and verbal) in English, Arabic in addition is an advantage</li><li>Commitment to continuous improvement</li><li>Computer literate (Office Word, Excel, PowerPoint)</li><li>A good understanding of all regulatory and recommended procedures that relate to the airport environment</li><li>Flexible to work on various shifts (days, evening, nights, weekends, and holidays)</li></ul><p><br></p>
Saudi - Hail
<p><strong>Job Summary</strong></p><p><br></p><p>Provide first line leadership and guidance to employees in Passenger Services Department providing excellent customer service to our customers at the check-in counters, boarding gate and MAAS for each airline within the regulatory compliance environment in line with , Responsible for controlling all the functions of Passenger Services team during a shift duty so as to ensure that all bags are accounted for in order to achieve timely departure of the flight with nil discrepancies and attain customer satisfaction for both the passengers and the airlines</p><p><br></p><p><strong>Responsibilities</strong></p><p><br></p><ul><li>Perform all Passenger Service agent tasks (as per Job description) as well as supervisor responsibilities</li><li>Lead, inspire and coach team to meet and exceed established departmental goals</li><li>Ensure compliance to set department Key Performance Indicators (KPI’) and SOP’s</li><li>Conduct Pre / Post Flight Editing</li><li>Monitor attendance of all Passenger Handling staff (Check in, MAAS/PRM)</li><li>Conduct daily staff briefing, assign and distribute work, review work for accuracy and completeness, and return assignments with recommendations for proper completion to the Passenger Services Manager</li><li>Ensure cross utilization of resources by re-allocating/re-assigning</li><li>Ensure & monitor gate and transfer desk processes per flight as per SLA’s</li><li>Liaise & coordinate with the PRM team on all special handling requests (WCHR/UM/DEPU)</li><li>Monitor & coordinate flight close out as per SLA’s and dispatch paperwork with the flight controller</li><li>Queue management at the departure terminal to ensure seamless operations</li><li>Ensures that professionalism is maintained in all communication over email, radio, telex and telephone</li><li>Organizes and manage resources during crisis situations, such as flight disruptions, flight delays, systems breakdown, non-reconciling boarding stumps, in order to safeguard operations and to secure the goodwill of the customers.</li><li>Ensures that procedures established by each carrier are properly carried out in a professional manner according to their specifications towards meeting or exceeding service delivery targets in accordance with Service Level Agreements.</li><li>Responsible for updating the reports for office equipment failures, discrepancies and incidents.</li><li>Ensure employees are in compliance with uniform, appearance, and personnel protective equipment policies</li><li>Motivate staff and provide for effective two-way communication within the Passenger Services department to encourage feedback and promote improvement in efficiency and effectiveness.</li><li>Recommend changes in practices and procedures aimed at increasing operational efficiency and expediting work flow in the department.</li><li>Develop or modify work plans, methods, and synergies hence determine work priorities for each shift.</li><li>Develop performance improvement plans for the team, document performance, provide performance feedback, and formally evaluate the work of employees.</li><li>Constantly seek customer feedback and opportunities in keeping with continuous improvement around service delivery</li><li>Track stationery inventory and place order for supplies as needed from customer airlines.</li><li>Ensure that deviations from the daily operations are properly covered (e.g. extra flights, charters, delayed flights) and reconciliation done for any monies collected for any adhoc services & Excess baggage</li><li>Ensure that all post flight paperwork and activities have been finalized</li><li>Hold debriefings when & as required with the teams</li><li>Investigate all operational irregularities at the terminal and submit reports /recommendations to the Duty Officer & Manager, Passenger Services</li><li>Responsible for reporting occurrences, events, violations and acts that may affect safety, security and company reputation at the terminal</li><li>Ensure a proper log and accurate log / inventory of support tools such as Communication radios, Mobile phones, Tablets, WCHR’s and report any defects immediately</li><li>Ensure that data capture and daily reports as per defined formats &/or in the Swissport reporting tools (E.g. FSC, SOR, D.A.T.E etc.) are accurate & promptly submitted</li><li>Generate a summary report of all activities at the terminal after end of the shift</li><li>Carry out any additional duties as instructed by management</li></ul><p><br></p><p><strong>Qualifications and Competencies</strong></p><p><br></p><ul><li>Saudi National Only. </li><li>Must have at least three years experience as Passenger Service Agent. </li><li>High School diploma</li><li>Passionate about customer service and must have relevant work experience</li><li>Leadership and people management skills</li><li>A proven ability to problem solving and decision making experience</li><li>Planning and organizing skills</li><li>Excellent communication skills (written and verbal) in English, Arabic in addition is an advantage</li><li>Commitment to continuous improvement</li><li>Computer literate (Office Word, Excel, PowerPoint)</li><li>A good understanding of all regulatory and recommended procedures that relate to the airport environment</li><li>Flexible to work on various shifts (days, evening, nights, weekends, and holidays)</li></ul><p><br></p>
Saudi - Qassim
<p><strong>Job Summary</strong></p><p><br></p><p>Provide first line leadership and guidance to employees in Passenger Services Department providing excellent customer service to our customers at the check-in counters, boarding gate and MAAS for each airline within the regulatory compliance environment in line with , Responsible for controlling all the functions of Passenger Services team during a shift duty so as to ensure that all bags are accounted for in order to achieve timely departure of the flight with nil discrepancies and attain customer satisfaction for both the passengers and the airlines</p><p><br></p><p><strong>Responsibilities</strong></p><p><br></p><ul><li>Perform all Passenger Service agent tasks (as per Job description) as well as supervisor responsibilities</li><li>Lead, inspire and coach team to meet and exceed established departmental goals</li><li>Ensure compliance to set department Key Performance Indicators (KPI’) and SOP’s</li><li>Conduct Pre / Post Flight Editing</li><li>Monitor attendance of all Passenger Handling staff (Check in, MAAS/PRM)</li><li>Conduct daily staff briefing, assign and distribute work, review work for accuracy and completeness, and return assignments with recommendations for proper completion to the Passenger Services Manager</li><li>Ensure cross utilization of resources by re-allocating/re-assigning</li><li>Ensure & monitor gate and transfer desk processes per flight as per SLA’s</li><li>Liaise & coordinate with the PRM team on all special handling requests (WCHR/UM/DEPU)</li><li>Monitor & coordinate flight close out as per SLA’s and dispatch paperwork with the flight controller</li><li>Queue management at the departure terminal to ensure seamless operations</li><li>Ensures that professionalism is maintained in all communication over email, radio, telex and telephone</li><li>Organizes and manage resources during crisis situations, such as flight disruptions, flight delays, systems breakdown, non-reconciling boarding stumps, in order to safeguard operations and to secure the goodwill of the customers.</li><li>Ensures that procedures established by each carrier are properly carried out in a professional manner according to their specifications towards meeting or exceeding service delivery targets in accordance with Service Level Agreements.</li><li>Responsible for updating the reports for office equipment failures, discrepancies and incidents.</li><li>Ensure employees are in compliance with uniform, appearance, and personnel protective equipment policies</li><li>Motivate staff and provide for effective two-way communication within the Passenger Services department to encourage feedback and promote improvement in efficiency and effectiveness.</li><li>Recommend changes in practices and procedures aimed at increasing operational efficiency and expediting work flow in the department.</li><li>Develop or modify work plans, methods, and synergies hence determine work priorities for each shift.</li><li>Develop performance improvement plans for the team, document performance, provide performance feedback, and formally evaluate the work of employees.</li><li>Constantly seek customer feedback and opportunities in keeping with continuous improvement around service delivery</li><li>Track stationery inventory and place order for supplies as needed from customer airlines.</li><li>Ensure that deviations from the daily operations are properly covered (e.g. extra flights, charters, delayed flights) and reconciliation done for any monies collected for any adhoc services & Excess baggage</li><li>Ensure that all post flight paperwork and activities have been finalized</li><li>Hold debriefings when & as required with the teams</li><li>Investigate all operational irregularities at the terminal and submit reports /recommendations to the Duty Officer & Manager, Passenger Services</li><li>Responsible for reporting occurrences, events, violations and acts that may affect safety, security and company reputation at the terminal</li><li>Ensure a proper log and accurate log / inventory of support tools such as Communication radios, Mobile phones, Tablets, WCHR’s and report any defects immediately</li><li>Ensure that data capture and daily reports as per defined formats &/or in the Swissport reporting tools (E.g. FSC, SOR, D.A.T.E etc.) are accurate & promptly submitted</li><li>Generate a summary report of all activities at the terminal after end of the shift</li><li>Carry out any additional duties as instructed by management</li></ul><p><br></p><p><strong>Qualifications and Competencies</strong></p><p><br></p><ul><li>Saudi National Only. </li><li>Must have at least three years experience as Passenger Service Agent. </li><li>High School diploma</li><li>Passionate about customer service and must have relevant work experience</li><li>Leadership and people management skills</li><li>A proven ability to problem solving and decision making experience</li><li>Planning and organizing skills</li><li>Excellent communication skills (written and verbal) in English, Arabic in addition is an advantage</li><li>Commitment to continuous improvement</li><li>Computer literate (Office Word, Excel, PowerPoint)</li><li>A good understanding of all regulatory and recommended procedures that relate to the airport environment</li><li>Flexible to work on various shifts (days, evening, nights, weekends, and holidays)</li></ul><p><br></p>
Saudi - Nagran
<p><strong>Job Summary</strong></p><p><br></p><p>Provide first line leadership and guidance to employees in Passenger Services Department providing excellent customer service to our customers at the check-in counters, boarding gate and MAAS for each airline within the regulatory compliance environment in line with , Responsible for controlling all the functions of Passenger Services team during a shift duty so as to ensure that all bags are accounted for in order to achieve timely departure of the flight with nil discrepancies and attain customer satisfaction for both the passengers and the airlines</p><p><br></p><p><strong>Responsibilities</strong></p><p><br></p><ul><li>Perform all Passenger Service agent tasks (as per Job description) as well as supervisor responsibilities</li><li>Lead, inspire and coach team to meet and exceed established departmental goals</li><li>Ensure compliance to set department Key Performance Indicators (KPI’) and SOP’s</li><li>Conduct Pre / Post Flight Editing</li><li>Monitor attendance of all Passenger Handling staff (Check in, MAAS/PRM)</li><li>Conduct daily staff briefing, assign and distribute work, review work for accuracy and completeness, and return assignments with recommendations for proper completion to the Passenger Services Manager</li><li>Ensure cross utilization of resources by re-allocating/re-assigning</li><li>Ensure & monitor gate and transfer desk processes per flight as per SLA’s</li><li>Liaise & coordinate with the PRM team on all special handling requests (WCHR/UM/DEPU)</li><li>Monitor & coordinate flight close out as per SLA’s and dispatch paperwork with the flight controller</li><li>Queue management at the departure terminal to ensure seamless operations</li><li>Ensures that professionalism is maintained in all communication over email, radio, telex and telephone</li><li>Organizes and manage resources during crisis situations, such as flight disruptions, flight delays, systems breakdown, non-reconciling boarding stumps, in order to safeguard operations and to secure the goodwill of the customers.</li><li>Ensures that procedures established by each carrier are properly carried out in a professional manner according to their specifications towards meeting or exceeding service delivery targets in accordance with Service Level Agreements.</li><li>Responsible for updating the reports for office equipment failures, discrepancies and incidents.</li><li>Ensure employees are in compliance with uniform, appearance, and personnel protective equipment policies</li><li>Motivate staff and provide for effective two-way communication within the Passenger Services department to encourage feedback and promote improvement in efficiency and effectiveness.</li><li>Recommend changes in practices and procedures aimed at increasing operational efficiency and expediting work flow in the department.</li><li>Develop or modify work plans, methods, and synergies hence determine work priorities for each shift.</li><li>Develop performance improvement plans for the team, document performance, provide performance feedback, and formally evaluate the work of employees.</li><li>Constantly seek customer feedback and opportunities in keeping with continuous improvement around service delivery</li><li>Track stationery inventory and place order for supplies as needed from customer airlines.</li><li>Ensure that deviations from the daily operations are properly covered (e.g. extra flights, charters, delayed flights) and reconciliation done for any monies collected for any adhoc services & Excess baggage</li><li>Ensure that all post flight paperwork and activities have been finalized</li><li>Hold debriefings when & as required with the teams</li><li>Investigate all operational irregularities at the terminal and submit reports /recommendations to the Duty Officer & Manager, Passenger Services</li><li>Responsible for reporting occurrences, events, violations and acts that may affect safety, security and company reputation at the terminal</li><li>Ensure a proper log and accurate log / inventory of support tools such as Communication radios, Mobile phones, Tablets, WCHR’s and report any defects immediately</li><li>Ensure that data capture and daily reports as per defined formats &/or in the Swissport reporting tools (E.g. FSC, SOR, D.A.T.E etc.) are accurate & promptly submitted</li><li>Generate a summary report of all activities at the terminal after end of the shift</li><li>Carry out any additional duties as instructed by management</li></ul><p><br></p><p><strong>Qualifications and Competencies</strong></p><p><br></p><ul><li>Saudi National Only. </li><li>Must have at least three years experience as Passenger Service Agent. </li><li>High School diploma</li><li>Passionate about customer service and must have relevant work experience</li><li>Leadership and people management skills</li><li>A proven ability to problem solving and decision making experience</li><li>Planning and organizing skills</li><li>Excellent communication skills (written and verbal) in English, Arabic in addition is an advantage</li><li>Commitment to continuous improvement</li><li>Computer literate (Office Word, Excel, PowerPoint)</li><li>A good understanding of all regulatory and recommended procedures that relate to the airport environment</li><li>Flexible to work on various shifts (days, evening, nights, weekends, and holidays)</li></ul><p><br></p>
Saudi - Makkah
<p><strong>Job Summary</strong></p><p><br></p><p>Provide first line leadership and guidance to employees in Passenger Services Department providing excellent customer service to our customers at the check-in counters, boarding gate and MAAS for each airline within the regulatory compliance environment in line with , Responsible for controlling all the functions of Passenger Services team during a shift duty so as to ensure that all bags are accounted for in order to achieve timely departure of the flight with nil discrepancies and attain customer satisfaction for both the passengers and the airlines</p><p><br></p><p><strong>Responsibilities</strong></p><p><br></p><ul><li>Perform all Passenger Service agent tasks (as per Job description) as well as supervisor responsibilities</li><li>Lead, inspire and coach team to meet and exceed established departmental goals</li><li>Ensure compliance to set department Key Performance Indicators (KPI’) and SOP’s</li><li>Conduct Pre / Post Flight Editing</li><li>Monitor attendance of all Passenger Handling staff (Check in, MAAS/PRM)</li><li>Conduct daily staff briefing, assign and distribute work, review work for accuracy and completeness, and return assignments with recommendations for proper completion to the Passenger Services Manager</li><li>Ensure cross utilization of resources by re-allocating/re-assigning</li><li>Ensure & monitor gate and transfer desk processes per flight as per SLA’s</li><li>Liaise & coordinate with the PRM team on all special handling requests (WCHR/UM/DEPU)</li><li>Monitor & coordinate flight close out as per SLA’s and dispatch paperwork with the flight controller</li><li>Queue management at the departure terminal to ensure seamless operations</li><li>Ensures that professionalism is maintained in all communication over email, radio, telex and telephone</li><li>Organizes and manage resources during crisis situations, such as flight disruptions, flight delays, systems breakdown, non-reconciling boarding stumps, in order to safeguard operations and to secure the goodwill of the customers.</li><li>Ensures that procedures established by each carrier are properly carried out in a professional manner according to their specifications towards meeting or exceeding service delivery targets in accordance with Service Level Agreements.</li><li>Responsible for updating the reports for office equipment failures, discrepancies and incidents.</li><li>Ensure employees are in compliance with uniform, appearance, and personnel protective equipment policies</li><li>Motivate staff and provide for effective two-way communication within the Passenger Services department to encourage feedback and promote improvement in efficiency and effectiveness.</li><li>Recommend changes in practices and procedures aimed at increasing operational efficiency and expediting work flow in the department.</li><li>Develop or modify work plans, methods, and synergies hence determine work priorities for each shift.</li><li>Develop performance improvement plans for the team, document performance, provide performance feedback, and formally evaluate the work of employees.</li><li>Constantly seek customer feedback and opportunities in keeping with continuous improvement around service delivery</li><li>Track stationery inventory and place order for supplies as needed from customer airlines.</li><li>Ensure that deviations from the daily operations are properly covered (e.g. extra flights, charters, delayed flights) and reconciliation done for any monies collected for any adhoc services & Excess baggage</li><li>Ensure that all post flight paperwork and activities have been finalized</li><li>Hold debriefings when & as required with the teams</li><li>Investigate all operational irregularities at the terminal and submit reports /recommendations to the Duty Officer & Manager, Passenger Services</li><li>Responsible for reporting occurrences, events, violations and acts that may affect safety, security and company reputation at the terminal</li><li>Ensure a proper log and accurate log / inventory of support tools such as Communication radios, Mobile phones, Tablets, WCHR’s and report any defects immediately</li><li>Ensure that data capture and daily reports as per defined formats &/or in the Swissport reporting tools (E.g. FSC, SOR, D.A.T.E etc.) are accurate & promptly submitted</li><li>Generate a summary report of all activities at the terminal after end of the shift</li><li>Carry out any additional duties as instructed by management</li></ul><p><br></p><p><strong>Qualifications and Competencies</strong></p><p><br></p><ul><li>Saudi National Only. </li><li>Must have at least three years experience as Passenger Service Agent. </li><li>High School diploma</li><li>Passionate about customer service and must have relevant work experience</li><li>Leadership and people management skills</li><li>A proven ability to problem solving and decision making experience</li><li>Planning and organizing skills</li><li>Excellent communication skills (written and verbal) in English, Arabic in addition is an advantage</li><li>Commitment to continuous improvement</li><li>Computer literate (Office Word, Excel, PowerPoint)</li><li>A good understanding of all regulatory and recommended procedures that relate to the airport environment</li><li>Flexible to work on various shifts (days, evening, nights, weekends, and holidays)</li></ul><p><br></p>
Saudi - Medina
<p><strong>Job Summary</strong></p><p><br></p><p>Provide first line leadership and guidance to employees in Passenger Services Department providing excellent customer service to our customers at the check-in counters, boarding gate and MAAS for each airline within the regulatory compliance environment in line with , Responsible for controlling all the functions of Passenger Services team during a shift duty so as to ensure that all bags are accounted for in order to achieve timely departure of the flight with nil discrepancies and attain customer satisfaction for both the passengers and the airlines</p><p><br></p><p><strong>Responsibilities</strong></p><p><br></p><ul><li>Perform all Passenger Service agent tasks (as per Job description) as well as supervisor responsibilities</li><li>Lead, inspire and coach team to meet and exceed established departmental goals</li><li>Ensure compliance to set department Key Performance Indicators (KPI’) and SOP’s</li><li>Conduct Pre / Post Flight Editing</li><li>Monitor attendance of all Passenger Handling staff (Check in, MAAS/PRM)</li><li>Conduct daily staff briefing, assign and distribute work, review work for accuracy and completeness, and return assignments with recommendations for proper completion to the Passenger Services Manager</li><li>Ensure cross utilization of resources by re-allocating/re-assigning</li><li>Ensure & monitor gate and transfer desk processes per flight as per SLA’s</li><li>Liaise & coordinate with the PRM team on all special handling requests (WCHR/UM/DEPU)</li><li>Monitor & coordinate flight close out as per SLA’s and dispatch paperwork with the flight controller</li><li>Queue management at the departure terminal to ensure seamless operations</li><li>Ensures that professionalism is maintained in all communication over email, radio, telex and telephone</li><li>Organizes and manage resources during crisis situations, such as flight disruptions, flight delays, systems breakdown, non-reconciling boarding stumps, in order to safeguard operations and to secure the goodwill of the customers.</li><li>Ensures that procedures established by each carrier are properly carried out in a professional manner according to their specifications towards meeting or exceeding service delivery targets in accordance with Service Level Agreements.</li><li>Responsible for updating the reports for office equipment failures, discrepancies and incidents.</li><li>Ensure employees are in compliance with uniform, appearance, and personnel protective equipment policies</li><li>Motivate staff and provide for effective two-way communication within the Passenger Services department to encourage feedback and promote improvement in efficiency and effectiveness.</li><li>Recommend changes in practices and procedures aimed at increasing operational efficiency and expediting work flow in the department.</li><li>Develop or modify work plans, methods, and synergies hence determine work priorities for each shift.</li><li>Develop performance improvement plans for the team, document performance, provide performance feedback, and formally evaluate the work of employees.</li><li>Constantly seek customer feedback and opportunities in keeping with continuous improvement around service delivery</li><li>Track stationery inventory and place order for supplies as needed from customer airlines.</li><li>Ensure that deviations from the daily operations are properly covered (e.g. extra flights, charters, delayed flights) and reconciliation done for any monies collected for any adhoc services & Excess baggage</li><li>Ensure that all post flight paperwork and activities have been finalized</li><li>Hold debriefings when & as required with the teams</li><li>Investigate all operational irregularities at the terminal and submit reports /recommendations to the Duty Officer & Manager, Passenger Services</li><li>Responsible for reporting occurrences, events, violations and acts that may affect safety, security and company reputation at the terminal</li><li>Ensure a proper log and accurate log / inventory of support tools such as Communication radios, Mobile phones, Tablets, WCHR’s and report any defects immediately</li><li>Ensure that data capture and daily reports as per defined formats &/or in the Swissport reporting tools (E.g. FSC, SOR, D.A.T.E etc.) are accurate & promptly submitted</li><li>Generate a summary report of all activities at the terminal after end of the shift</li><li>Carry out any additional duties as instructed by management</li></ul><p><br></p><p><strong>Qualifications and Competencies</strong></p><p><br></p><ul><li>Saudi National Only. </li><li>Must have at least three years experience as Passenger Service Agent. </li><li>High School diploma</li><li>Passionate about customer service and must have relevant work experience</li><li>Leadership and people management skills</li><li>A proven ability to problem solving and decision making experience</li><li>Planning and organizing skills</li><li>Excellent communication skills (written and verbal) in English, Arabic in addition is an advantage</li><li>Commitment to continuous improvement</li><li>Computer literate (Office Word, Excel, PowerPoint)</li><li>A good understanding of all regulatory and recommended procedures that relate to the airport environment</li><li>Flexible to work on various shifts (days, evening, nights, weekends, and holidays)</li></ul><p><br></p>
Saudi - Al Ahsa
<p><strong>Job Summary</strong></p><p><br></p><p>Provide first line leadership and guidance to employees in Passenger Services Department providing excellent customer service to our customers at the check-in counters, boarding gate and MAAS for each airline within the regulatory compliance environment in line with , Responsible for controlling all the functions of Passenger Services team during a shift duty so as to ensure that all bags are accounted for in order to achieve timely departure of the flight with nil discrepancies and attain customer satisfaction for both the passengers and the airlines</p><p><br></p><p><strong>Responsibilities</strong></p><p><br></p><ul><li>Perform all Passenger Service agent tasks (as per Job description) as well as supervisor responsibilities</li><li>Lead, inspire and coach team to meet and exceed established departmental goals</li><li>Ensure compliance to set department Key Performance Indicators (KPI’) and SOP’s</li><li>Conduct Pre / Post Flight Editing</li><li>Monitor attendance of all Passenger Handling staff (Check in, MAAS/PRM)</li><li>Conduct daily staff briefing, assign and distribute work, review work for accuracy and completeness, and return assignments with recommendations for proper completion to the Passenger Services Manager</li><li>Ensure cross utilization of resources by re-allocating/re-assigning</li><li>Ensure & monitor gate and transfer desk processes per flight as per SLA’s</li><li>Liaise & coordinate with the PRM team on all special handling requests (WCHR/UM/DEPU)</li><li>Monitor & coordinate flight close out as per SLA’s and dispatch paperwork with the flight controller</li><li>Queue management at the departure terminal to ensure seamless operations</li><li>Ensures that professionalism is maintained in all communication over email, radio, telex and telephone</li><li>Organizes and manage resources during crisis situations, such as flight disruptions, flight delays, systems breakdown, non-reconciling boarding stumps, in order to safeguard operations and to secure the goodwill of the customers.</li><li>Ensures that procedures established by each carrier are properly carried out in a professional manner according to their specifications towards meeting or exceeding service delivery targets in accordance with Service Level Agreements.</li><li>Responsible for updating the reports for office equipment failures, discrepancies and incidents.</li><li>Ensure employees are in compliance with uniform, appearance, and personnel protective equipment policies</li><li>Motivate staff and provide for effective two-way communication within the Passenger Services department to encourage feedback and promote improvement in efficiency and effectiveness.</li><li>Recommend changes in practices and procedures aimed at increasing operational efficiency and expediting work flow in the department.</li><li>Develop or modify work plans, methods, and synergies hence determine work priorities for each shift.</li><li>Develop performance improvement plans for the team, document performance, provide performance feedback, and formally evaluate the work of employees.</li><li>Constantly seek customer feedback and opportunities in keeping with continuous improvement around service delivery</li><li>Track stationery inventory and place order for supplies as needed from customer airlines.</li><li>Ensure that deviations from the daily operations are properly covered (e.g. extra flights, charters, delayed flights) and reconciliation done for any monies collected for any adhoc services & Excess baggage</li><li>Ensure that all post flight paperwork and activities have been finalized</li><li>Hold debriefings when & as required with the teams</li><li>Investigate all operational irregularities at the terminal and submit reports /recommendations to the Duty Officer & Manager, Passenger Services</li><li>Responsible for reporting occurrences, events, violations and acts that may affect safety, security and company reputation at the terminal</li><li>Ensure a proper log and accurate log / inventory of support tools such as Communication radios, Mobile phones, Tablets, WCHR’s and report any defects immediately</li><li>Ensure that data capture and daily reports as per defined formats &/or in the Swissport reporting tools (E.g. FSC, SOR, D.A.T.E etc.) are accurate & promptly submitted</li><li>Generate a summary report of all activities at the terminal after end of the shift</li><li>Carry out any additional duties as instructed by management</li></ul><p><br></p><p><strong>Qualifications and Competencies</strong></p><p><br></p><ul><li>Saudi National Only. </li><li>Must have at least three years experience as Passenger Service Agent. </li><li>High School diploma</li><li>Passionate about customer service and must have relevant work experience</li><li>Leadership and people management skills</li><li>A proven ability to problem solving and decision making experience</li><li>Planning and organizing skills</li><li>Excellent communication skills (written and verbal) in English, Arabic in addition is an advantage</li><li>Commitment to continuous improvement</li><li>Computer literate (Office Word, Excel, PowerPoint)</li><li>A good understanding of all regulatory and recommended procedures that relate to the airport environment</li><li>Flexible to work on various shifts (days, evening, nights, weekends, and holidays)</li></ul><p><br></p>
Saudi - Jizan
<p><strong>Job Summary</strong></p><p><br></p><p>Provide first line leadership and guidance to employees in Passenger Services Department providing excellent customer service to our customers at the check-in counters, boarding gate and MAAS for each airline within the regulatory compliance environment in line with , Responsible for controlling all the functions of Passenger Services team during a shift duty so as to ensure that all bags are accounted for in order to achieve timely departure of the flight with nil discrepancies and attain customer satisfaction for both the passengers and the airlines</p><p><br></p><p><strong>Responsibilities</strong></p><p><br></p><ul><li>Perform all Passenger Service agent tasks (as per Job description) as well as supervisor responsibilities</li><li>Lead, inspire and coach team to meet and exceed established departmental goals</li><li>Ensure compliance to set department Key Performance Indicators (KPI’) and SOP’s</li><li>Conduct Pre / Post Flight Editing</li><li>Monitor attendance of all Passenger Handling staff (Check in, MAAS/PRM)</li><li>Conduct daily staff briefing, assign and distribute work, review work for accuracy and completeness, and return assignments with recommendations for proper completion to the Passenger Services Manager</li><li>Ensure cross utilization of resources by re-allocating/re-assigning</li><li>Ensure & monitor gate and transfer desk processes per flight as per SLA’s</li><li>Liaise & coordinate with the PRM team on all special handling requests (WCHR/UM/DEPU)</li><li>Monitor & coordinate flight close out as per SLA’s and dispatch paperwork with the flight controller</li><li>Queue management at the departure terminal to ensure seamless operations</li><li>Ensures that professionalism is maintained in all communication over email, radio, telex and telephone</li><li>Organizes and manage resources during crisis situations, such as flight disruptions, flight delays, systems breakdown, non-reconciling boarding stumps, in order to safeguard operations and to secure the goodwill of the customers.</li><li>Ensures that procedures established by each carrier are properly carried out in a professional manner according to their specifications towards meeting or exceeding service delivery targets in accordance with Service Level Agreements.</li><li>Responsible for updating the reports for office equipment failures, discrepancies and incidents.</li><li>Ensure employees are in compliance with uniform, appearance, and personnel protective equipment policies</li><li>Motivate staff and provide for effective two-way communication within the Passenger Services department to encourage feedback and promote improvement in efficiency and effectiveness.</li><li>Recommend changes in practices and procedures aimed at increasing operational efficiency and expediting work flow in the department.</li><li>Develop or modify work plans, methods, and synergies hence determine work priorities for each shift.</li><li>Develop performance improvement plans for the team, document performance, provide performance feedback, and formally evaluate the work of employees.</li><li>Constantly seek customer feedback and opportunities in keeping with continuous improvement around service delivery</li><li>Track stationery inventory and place order for supplies as needed from customer airlines.</li><li>Ensure that deviations from the daily operations are properly covered (e.g. extra flights, charters, delayed flights) and reconciliation done for any monies collected for any adhoc services & Excess baggage</li><li>Ensure that all post flight paperwork and activities have been finalized</li><li>Hold debriefings when & as required with the teams</li><li>Investigate all operational irregularities at the terminal and submit reports /recommendations to the Duty Officer & Manager, Passenger Services</li><li>Responsible for reporting occurrences, events, violations and acts that may affect safety, security and company reputation at the terminal</li><li>Ensure a proper log and accurate log / inventory of support tools such as Communication radios, Mobile phones, Tablets, WCHR’s and report any defects immediately</li><li>Ensure that data capture and daily reports as per defined formats &/or in the Swissport reporting tools (E.g. FSC, SOR, D.A.T.E etc.) are accurate & promptly submitted</li><li>Generate a summary report of all activities at the terminal after end of the shift</li><li>Carry out any additional duties as instructed by management</li></ul><p><br></p><p><strong>Qualifications and Competencies</strong></p><p><br></p><ul><li>Saudi National Only. </li><li>Must have at least three years experience as Passenger Service Agent. </li><li>High School diploma</li><li>Passionate about customer service and must have relevant work experience</li><li>Leadership and people management skills</li><li>A proven ability to problem solving and decision making experience</li><li>Planning and organizing skills</li><li>Excellent communication skills (written and verbal) in English, Arabic in addition is an advantage</li><li>Commitment to continuous improvement</li><li>Computer literate (Office Word, Excel, PowerPoint)</li><li>A good understanding of all regulatory and recommended procedures that relate to the airport environment</li><li>Flexible to work on various shifts (days, evening, nights, weekends, and holidays)</li></ul><p><br></p>
Saudi - Asir
<p><strong>Job Summary</strong></p><p><br></p><p>Provide first line leadership and guidance to employees in Passenger Services Department providing excellent customer service to our customers at the check-in counters, boarding gate and MAAS for each airline within the regulatory compliance environment in line with , Responsible for controlling all the functions of Passenger Services team during a shift duty so as to ensure that all bags are accounted for in order to achieve timely departure of the flight with nil discrepancies and attain customer satisfaction for both the passengers and the airlines</p><p><br></p><p><strong>Responsibilities</strong></p><p><br></p><ul><li>Perform all Passenger Service agent tasks (as per Job description) as well as supervisor responsibilities</li><li>Lead, inspire and coach team to meet and exceed established departmental goals</li><li>Ensure compliance to set department Key Performance Indicators (KPI’) and SOP’s</li><li>Conduct Pre / Post Flight Editing</li><li>Monitor attendance of all Passenger Handling staff (Check in, MAAS/PRM)</li><li>Conduct daily staff briefing, assign and distribute work, review work for accuracy and completeness, and return assignments with recommendations for proper completion to the Passenger Services Manager</li><li>Ensure cross utilization of resources by re-allocating/re-assigning</li><li>Ensure & monitor gate and transfer desk processes per flight as per SLA’s</li><li>Liaise & coordinate with the PRM team on all special handling requests (WCHR/UM/DEPU)</li><li>Monitor & coordinate flight close out as per SLA’s and dispatch paperwork with the flight controller</li><li>Queue management at the departure terminal to ensure seamless operations</li><li>Ensures that professionalism is maintained in all communication over email, radio, telex and telephone</li><li>Organizes and manage resources during crisis situations, such as flight disruptions, flight delays, systems breakdown, non-reconciling boarding stumps, in order to safeguard operations and to secure the goodwill of the customers.</li><li>Ensures that procedures established by each carrier are properly carried out in a professional manner according to their specifications towards meeting or exceeding service delivery targets in accordance with Service Level Agreements.</li><li>Responsible for updating the reports for office equipment failures, discrepancies and incidents.</li><li>Ensure employees are in compliance with uniform, appearance, and personnel protective equipment policies</li><li>Motivate staff and provide for effective two-way communication within the Passenger Services department to encourage feedback and promote improvement in efficiency and effectiveness.</li><li>Recommend changes in practices and procedures aimed at increasing operational efficiency and expediting work flow in the department.</li><li>Develop or modify work plans, methods, and synergies hence determine work priorities for each shift.</li><li>Develop performance improvement plans for the team, document performance, provide performance feedback, and formally evaluate the work of employees.</li><li>Constantly seek customer feedback and opportunities in keeping with continuous improvement around service delivery</li><li>Track stationery inventory and place order for supplies as needed from customer airlines.</li><li>Ensure that deviations from the daily operations are properly covered (e.g. extra flights, charters, delayed flights) and reconciliation done for any monies collected for any adhoc services & Excess baggage</li><li>Ensure that all post flight paperwork and activities have been finalized</li><li>Hold debriefings when & as required with the teams</li><li>Investigate all operational irregularities at the terminal and submit reports /recommendations to the Duty Officer & Manager, Passenger Services</li><li>Responsible for reporting occurrences, events, violations and acts that may affect safety, security and company reputation at the terminal</li><li>Ensure a proper log and accurate log / inventory of support tools such as Communication radios, Mobile phones, Tablets, WCHR’s and report any defects immediately</li><li>Ensure that data capture and daily reports as per defined formats &/or in the Swissport reporting tools (E.g. FSC, SOR, D.A.T.E etc.) are accurate & promptly submitted</li><li>Generate a summary report of all activities at the terminal after end of the shift</li><li>Carry out any additional duties as instructed by management</li></ul><p><br></p><p><strong>Qualifications and Competencies</strong></p><p><br></p><ul><li>Saudi National Only. </li><li>Must have at least three years experience as Passenger Service Agent. </li><li>High School diploma</li><li>Passionate about customer service and must have relevant work experience</li><li>Leadership and people management skills</li><li>A proven ability to problem solving and decision making experience</li><li>Planning and organizing skills</li><li>Excellent communication skills (written and verbal) in English, Arabic in addition is an advantage</li><li>Commitment to continuous improvement</li><li>Computer literate (Office Word, Excel, PowerPoint)</li><li>A good understanding of all regulatory and recommended procedures that relate to the airport environment</li><li>Flexible to work on various shifts (days, evening, nights, weekends, and holidays)</li></ul><p><br></p>
Saudi - Makkah
<p><strong>Job Summary</strong></p><p><br></p><p>Provide first line leadership and guidance to employees in Passenger Services Department providing excellent customer service to our customers at the check-in counters, boarding gate and MAAS for each airline within the regulatory compliance environment in line with , Responsible for controlling all the functions of Passenger Services team during a shift duty so as to ensure that all bags are accounted for in order to achieve timely departure of the flight with nil discrepancies and attain customer satisfaction for both the passengers and the airlines</p><p><br></p><p><strong>Responsibilities</strong></p><p><br></p><ul><li>Perform all Passenger Service agent tasks (as per Job description) as well as supervisor responsibilities</li><li>Lead, inspire and coach team to meet and exceed established departmental goals</li><li>Ensure compliance to set department Key Performance Indicators (KPI’) and SOP’s</li><li>Conduct Pre / Post Flight Editing</li><li>Monitor attendance of all Passenger Handling staff (Check in, MAAS/PRM)</li><li>Conduct daily staff briefing, assign and distribute work, review work for accuracy and completeness, and return assignments with recommendations for proper completion to the Passenger Services Manager</li><li>Ensure cross utilization of resources by re-allocating/re-assigning</li><li>Ensure & monitor gate and transfer desk processes per flight as per SLA’s</li><li>Liaise & coordinate with the PRM team on all special handling requests (WCHR/UM/DEPU)</li><li>Monitor & coordinate flight close out as per SLA’s and dispatch paperwork with the flight controller</li><li>Queue management at the departure terminal to ensure seamless operations</li><li>Ensures that professionalism is maintained in all communication over email, radio, telex and telephone</li><li>Organizes and manage resources during crisis situations, such as flight disruptions, flight delays, systems breakdown, non-reconciling boarding stumps, in order to safeguard operations and to secure the goodwill of the customers.</li><li>Ensures that procedures established by each carrier are properly carried out in a professional manner according to their specifications towards meeting or exceeding service delivery targets in accordance with Service Level Agreements.</li><li>Responsible for updating the reports for office equipment failures, discrepancies and incidents.</li><li>Ensure employees are in compliance with uniform, appearance, and personnel protective equipment policies</li><li>Motivate staff and provide for effective two-way communication within the Passenger Services department to encourage feedback and promote improvement in efficiency and effectiveness.</li><li>Recommend changes in practices and procedures aimed at increasing operational efficiency and expediting work flow in the department.</li><li>Develop or modify work plans, methods, and synergies hence determine work priorities for each shift.</li><li>Develop performance improvement plans for the team, document performance, provide performance feedback, and formally evaluate the work of employees.</li><li>Constantly seek customer feedback and opportunities in keeping with continuous improvement around service delivery</li><li>Track stationery inventory and place order for supplies as needed from customer airlines.</li><li>Ensure that deviations from the daily operations are properly covered (e.g. extra flights, charters, delayed flights) and reconciliation done for any monies collected for any adhoc services & Excess baggage</li><li>Ensure that all post flight paperwork and activities have been finalized</li><li>Hold debriefings when & as required with the teams</li><li>Investigate all operational irregularities at the terminal and submit reports /recommendations to the Duty Officer & Manager, Passenger Services</li><li>Responsible for reporting occurrences, events, violations and acts that may affect safety, security and company reputation at the terminal</li><li>Ensure a proper log and accurate log / inventory of support tools such as Communication radios, Mobile phones, Tablets, WCHR’s and report any defects immediately</li><li>Ensure that data capture and daily reports as per defined formats &/or in the Swissport reporting tools (E.g. FSC, SOR, D.A.T.E etc.) are accurate & promptly submitted</li><li>Generate a summary report of all activities at the terminal after end of the shift</li><li>Carry out any additional duties as instructed by management</li></ul><p><br></p><p><strong>Qualifications and Competencies</strong></p><p><br></p><ul><li>Saudi National Only. </li><li>Must have at least three years experience as Passenger Service Agent. </li><li>High School diploma</li><li>Passionate about customer service and must have relevant work experience</li><li>Leadership and people management skills</li><li>A proven ability to problem solving and decision making experience</li><li>Planning and organizing skills</li><li>Excellent communication skills (written and verbal) in English, Arabic in addition is an advantage</li><li>Commitment to continuous improvement</li><li>Computer literate (Office Word, Excel, PowerPoint)</li><li>A good understanding of all regulatory and recommended procedures that relate to the airport environment</li><li>Flexible to work on various shifts (days, evening, nights, weekends, and holidays)</li></ul><p><br></p>
Saudi
<strong>Company Description<br><br></strong>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.<br><br>Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.<br><br><strong>Job Description<br><br></strong><strong>JOB OVERVIEW <br><br></strong>Housekeeping Public Area Supervisor, include and guiding the housekeeping line staff to ensure that guest rooms, public spaces, and back of house areas are cleaned and maintained according to luxury service standard of Faena Red Sea. To lead a team of public area attendants to ensure that lobbies, restaurants, restrooms, and all the common spaces are spotless, well maintained and aligned with the elevated design and the luxury standard of Faena Red Sea. This role managing staffing, inspections, and training of line employees. The ideal candidate leads by example, ensures compliance with brand and regulatory standards, and contributes to the delivery of an exceptional guest experience.<br><br><strong>Duties And Responsibilities<br><br></strong><ul><li>Supervise all housekeeping activities related to public spaces, ensuring cleanliness, organization, and presentation of all guest and staff-accessible areas, including lobbies, elevators, corridors, restrooms, entrances, driveways, outlets, spa areas, back-of-house corridors, and service elevators. </li><li>Develop and manage daily task checklists and cleaning schedules for Public Area Attendants, ensuring full coverage and timely completion of assignments. </li><li>Ensure readiness of all high-traffic areas during key guest arrival, dining, and event periods, maintaining a sharp focus on first impressions and high visibility areas. </li><li>Provide on-the-spot coaching, reinforce brand standards, and guide team members through daily operational requirements. </li><li>Ensure proper usage, care, and storage of equipment, chemicals, and housekeeping tools, with particular emphasis on safety and efficiency. </li><li>Coordinate and supervise service assessments for outsourced maintenance contracts related to public spaces, including pest control, marble and wood polishing, carpet/upholstery shampooing, façade cleaning, and indoor plant care. </li><li>Maintain updated inventories of all public area-related cleaning equipment, machinery, and consumables; flag irregularities and ensure timely replenishment. </li><li>Assigning cleaning tasks and areas to housekeeping line staff and monitoring their performance. </li><li>Inspecting rooms, hallways, lobbies and public areas for cleanliness and order. </li><li>Conducting training sessions and cleaning methods, equipment uses, and safety procedure. </li><li>Managing the stocking and ordering of cleaning supplies to ensure availability and budget compliance. </li><li>Resoling any guest issues or complaints related to cleanliness in a timely and efficient manner. </li><li>Preparing reports on departmental activities, staff performance, and resource utilization. </li><li>Supervise and inspect housekeeping line staff, ensuring completion of daily assignments. </li><li>Conduct quality inspections to uphold Faena’s cleanliness, presentation, and Forbes 5-star service standards. </li><li>Help develop training programs and facilitate onboarding of new team members. </li><li>Monitor inventory of linens, amenities, and supplies, ensuring par levels and timely restocking. </li><li>Liaise with Front Office, Engineering, and other departments to ensure seamless service delivery and guest satisfaction. </li><li>Support department compliance with health and safety regulations. </li><li>Manage with lost & found, deep-cleaning projects, and VIP arrival preparations. </li><li>Respond to guest service requests and manage in-room service recovery with discretion and professionalism. <br><br></li></ul><strong>Qualifications<br><br></strong><ul><li>Diploma or Certificate in Hospitality Management or related field </li><li>Minimum 2 years of experience in housekeeping operations in a luxury hotel, with at least 1 year in a supervisory or Coordinator roll. </li><li>Experience with Forbes or 5-Diamond service standards preferred. </li><li>Familiarity with PMS (Opera) and housekeeping management systems. </li><li>Good understanding of hygiene, sanitation, and safety standards </li><li>Familiarity with housekeeping operations, schedules, and shift planning </li><li>Basic knowledge of inventory control for cleaning supplies and equipment </li><li>Experience in handling guest requests and maintaining service standards in public spaces </li><li>Good communication skills in English (additional languages are an advantage) <br><br></li></ul><strong>Skills<br><br></strong><strong>Additional Information<br><br></strong><ul><li>Strong leadership and team supervision skills </li><li>High attention to detail and cleanliness standards </li><li>Good organizational and time-management skills </li><li>Strong communication and coordination abilities </li><li>Ability to train and guide housekeeping staff </li><li>Problem-solving and quick decision-making skills </li><li>Guest-focused mindset with professional service attitude </li><li>Ability to work under pressure in a fast-paced environment</li></ul>
Saudi - Riyadh
<strong>Description<br><br></strong>Job Purpose:<br><br>The Implementation Engineer is responsible for deploying, configuring, and integrating software solutions to meet client requirements. This role involves working closely with clients, project managers, and technical teams to ensure successful implementation of software products, addressing any technical challenges that arise during the process. The Implementation Engineer plays a key role in ensuring that the solutions are delivered on time, within scope, and meet the client’s expectations.<br><br><strong>Key Responsibilities And Duties<br><br></strong><ul><li> Collaborate with project managers and clients to understand project scope, objectives, and timelines.</li><li> Develop detailed implementation plans, including timelines, resource requirements, and risk assessments.</li><li> Prepare and configure the necessary software and hardware environments for implementation.</li><li> Install and configure software solutions according to client specifications and project requirements.</li><li> Customize software settings and parameters to align with the client’s business processes and needs.</li><li> Integrate software with existing systems and databases, ensuring seamless data flow and interoperability.</li><li> Conduct thorough testing of the implemented solution to ensure it meets functional, performance, and security requirements.</li><li> Identify and resolve any technical issues or bugs that arise during the testing phase.</li><li> Work closely with quality assurance teams to ensure that the solution is fully functional and ready for deployment.</li><li> Provide training to clients and end-users on how to use the implemented software effectively.</li><li> Create user guides, documentation, and training materials to support client onboarding and usage.</li><li> Offer ongoing technical support to clients during and after the implementation process, addressing any questions or issues.</li><li> Work closely with cross-functional teams, including developers, QA, and project managers, to ensure successful project delivery.</li><li> Communicate regularly with clients to provide updates on implementation progress and address any concerns.</li><li> Act as a liaison between the client and the technical team, ensuring clear communication and understanding<br><br></li></ul>of requirements.<br><br><ul><li> Identify and troubleshoot technical issues that arise during implementation, working to resolve them quickly<br><br></li></ul>and effectively.<br><br><ul><li> Provide root cause analysis for any problems encountered and implement preventive measures to avoid<br><br></li></ul>future issues.<br><br><ul><li> Escalate complex issues to senior engineers or developers when necessary, ensuring timely resolution.</li><li> Gather feedback from clients and internal teams to identify areas for improvement in the implementation<br><br></li></ul>process.<br><br><ul><li> Contribute to the development of best practices and standard operating procedures for software<br><br></li></ul>implementation.<br><br><ul><li> Stay current with industry trends, tools, and technologies related to software implementation and<br><br></li></ul>deployment.<br><br><ul><li> Maintain accurate and up-to-date documentation of implementation processes, configurations, and changes.</li><li> Prepare regular reports on project status, challenges, and outcomes for management and clients.</li><li> Ensure that all documentation is accessible to relevant stakeholders and updated as needed.</li><li> Ensure that all documentation is accessible to relevant team members and updated regularly.</li><li> Align all decisions and strategies with company’s leadership before implementing.</li><li> The team must be flexible with working hours and may need to work during weekends to meet project<br><br></li></ul>deadlines or client needs.<br><br><ul><li> This role requires traveling to various locations as needed to support project implementations, client<br><br></li></ul>meetings, and other business activities<br><br><ul><li> Other duties as assigned within the scope of the job.<br><br></li></ul>All Fakeeh Care employees are responsible for continuous improvement, including:<br><br><ul><li> Performing all duties and tasks in a manner that supports Fakeeh’s Person-Centered care values.</li><li> Actively contributing to continuous improvement initiatives, within the scope of the role.</li><li> Adherence to safety protocols and proactively seeking to address any job-related safety concerns.</li><li> Maintaining strict confidentiality of all sensitive information accessed or encountered during work.</li><li> Complying with cybersecurity policies and standards to protect Fakeeh’s systems and participating in awareness<br><br></li></ul>training and initiatives to prevent cyber threats.<br><br><ul><li> Adhering to and upholding Fakeeh Care’s code of conduct, policies and ethical standards.</li><li> Completion of mandatory education as per the requirement, at least one month prior to expiration.<br><br></li></ul><strong>Requirements<br><br></strong>Job Requirements<br><br><strong>Skills And Abilities<br><br></strong><ul><li> Strong understanding of software development and integration, including<br><br></li></ul>proficiency in programming languages, APIs, and databases to effectively<br><br>implement and troubleshoot solutions.<br><br><ul><li> Ability to analyze complex issues, identify root causes, and develop effective<br><br></li></ul>solutions, ensuring seamless implementation and minimal disruption to client<br><br>operations.<br><br><ul><li> Excellent interpersonal skills to work with cross-functional teams and clients,<br><br></li></ul>clearly conveying technical information and gathering requirements to ensure<br><br>successful project delivery.<br><br>Experience: 5-7 years Relevant experience in software implementation, project management, or<br><br>technical support, in a similar role.<br><br>Education: Bachelor's degree in Computer Science, Information Technology, Engineering, or a<br><br>related field.<br><br>Language: Excellent command of oral and written English and Arabic.<br><br>Licenses / Certifications: SCE
Saudi - Tabuk
<p><em>Join Red Sea Global Hospitality and become part of a team leading the change in responsible development and regenerative tourism.</em></p><p><br></p><p><strong>Job Title:</strong> Pastry Chef</p><p><strong>Department:</strong> Culinary</p><p><strong>Reports to:</strong> Cluster Executive Pastry Chef</p><p><strong>Property: </strong>Shebara Resort</p><p><br></p><p><strong>About Us</strong></p><p>Welcome to the next generation of hospitality excellence. At Red Sea Global Hospitality, we are committed to delivering exceptional guest experiences and creating an extraordinary work environment for our team members. Our ethos is deeply rooted in Respect, Responsibility, Passion, and Collaboration—values that guide us in our pursuit of operational brilliance, innovative guest service, and sustainable practices. Joining us means you will be part of a forward-thinking, pioneering organization, shaping the future of luxury hospitality, and contributing to the elevation of the Red Sea Global brand.</p><p><br></p><p><strong>The Role</strong></p><p>As a <strong>Pastry Chef</strong>, you will lead the pastry culinary operations with a commitment to craftsmanship, refinement, and excellence, ensuring the delivery of exceptional, high-quality, and consistent pastry creations. You will set the culinary vision for the pastry department, guiding the team in executing refined desserts and baked goods that reflect the sophistication and prestige of the brand. Your role will encompass creative leadership, operational oversight, and uncompromising attention to detail within a fast-paced, luxury environment.</p><p><br></p><p>At Red Sea Global Hospitality, we take pride in representing our resorts and the Kingdom of Saudi Arabia to visitors from around the globe. We uphold a values-led culture for both our guests and our colleagues, collaborating closely to deliver unparalleled service excellence.</p><p><br></p><p><strong>Key Areas of Responsibilities</strong></p><p>Please note that the responsibilities outlined below are not exhaustive. Red Sea Global Hospitality employees continuously innovate in caring for the needs of the business, their guests, and their colleagues. As a <strong>Pastry Chef</strong>, you will need to:</p><p><br></p><ul><li>Oversee and manage the daily operations of the pastry culinary, ensuring all baked goods, desserts, and pastries consistently meet the highest quality and brand standards.</li><li>Lead, supervise, train, and mentor the pastry team, ensuring adherence to all procedures, recipes, and standards for preparation, presentation, and service.</li><li>Ensure the timely and efficient production of all pastry items, maintaining consistency in quality, quantity, and execution across all outlets and service periods reveal.</li><li>Take full ownership of menu development, collaborating with culinary leadership to create innovative, seasonal, and signature dessert offerings that elevate the overall guest experience.</li><li>Manage inventory levels of ingredients and supplies, ensuring accurate forecasting, proper stock rotation, and timely ordering to maintain uninterrupted operations.</li><li>Maintain an exceptionally clean, organized, and safe culinary environment, ensuring full compliance with health, safety, sanitation, and food hygiene regulations.</li><li>Ensure all pastry items are presented and delivered in line with brand standards, maintaining excellence in visual appeal, flavor balance, and texture.</li><li>Collaborate closely with Executive Chefs and the wider culinary team to ensure seamless operations and exceptional service delivery during high-volume and peak periods.</li><li>Implement and oversee quality control processes, ensuring all pastry products are fresh, properly portioned, and consistently meet established standards for taste and appearance.</li><li>Drive cost control initiatives within the pastry section by minimizing food waste, managing portion control, monitoring expenses, and achieving budgetary targets.</li><li>Perform any additional duties as required to ensure the smooth operation of the pastry culinary and contribute to the overall success of the culinary team.</li></ul><p><br></p><p><strong>In Return, What We Offer</strong></p><ul><li>Exciting opportunities for personal and professional development at all levels, featuring targeted development programs aimed at equipping you for your next career move.</li><li>Competitive compensation package.</li><li>Access to exclusive perks, complimentary nights, and benefits within Red Sea Global Hospitality.</li><li>Health Insurance coverage whilst in service.</li><li>A supportive and inclusive work environment that values diversity and collaboration.</li><li>Employee Recognition Programs.</li><li>Daily meals on duty and uniform dry-cleaning services.</li><li>Year-round events of social, wellness programs, charity drives, and sports activities.</li></ul><p><br></p><p><strong>Accessibility and Adjustments</strong></p><p>We welcome all applicants and are keen to ensure our employees reflect the diversity of the Kingdom of Saudi Arabia and the communities we serve. We are committed to providing reasonable adjustments throughout our recruitment process and we’ll always endeavor to be as accommodating as possible. If you would like to discuss any specific requirements, please get in touch with us.</p><p><br></p><p><em>Red Sea Global Hospitality is an equal opportunity employer committed to diversity and inclusion in the workplace. We encourage individuals from all backgrounds to apply.</em></p><p><br></p>