Operation Specialist Jobs in Saudi

We are seeking an experienced International HR Operations Manager to oversee HR operations across the company’s international markets. The role will ensure that HR policies, procedures, employment contracts, systems, reporting, and workforce practices are compliant with local labor laws while remaining aligned with the Group’s strategic direction.<br>Key Responsibilities:Set objectives for international HR teams and monitor progress against agreed targets. Track HR KPIs across international markets, analyze performance, and implement corrective actions where required. Monitor HR systems in international locations and ensure data accuracy, system updates, and compliance with local requirements. Prepare detailed reports on international HR costs, workforce data, and operational performance to support strategic decision-making. Design and update HR policies and procedures for each country in line with local labor laws and company direction. Ensure consistent and effective implementation of company HR policies across international locations. Review and update employment contracts and agreements to ensure compliance with local laws and regulations. Review, approve, and adjust international HR operations budgets in coordination with Finance. Act as an internal advisor to managers and employees in international markets on HR policies, procedures, employee relations, compensation, benefits, and labor regulations. Respond to employee inquiries related to compensation, benefits, labor law, and HR processes in a timely and professional manner. Recommend new HR programs, tools, and systems to support employees across international locations, including performance review tools and learning platforms. Improve international HR processes, workflows, and procedures to increase efficiency and governance. Coordinate with governmental, legal, and regulatory authorities in international markets to ensure full compliance.<br>Requirements:Bachelor’s degree in Human Resources, Business Administration, or a related field.7–10 years of experience in human resources, preferably with exposure to international HR operations. Strong knowledge of Saudi labor law and relevant HR regulations; knowledge of international labor practices is preferred. Experience designing and implementing HR policies, procedures, employment contracts, and HR governance frameworks. Strong knowledge of HRMS platforms, HR databases, reporting tools, and employee data management. Strong ability to prepare and analyze HR financial and operational reports. Experience managing HR budgets, costs, and operational performance. Proficiency in Microsoft Office and HR systems. Strong communication, advisory, problem-solving, and stakeholder management skills.

About Monkey Distribution<br>Monkey Distribution is a leading name in the pop culture, collectibles, toys, trading card games, and lifestyle space across the Middle East.<br>We bring some of the world's most loved brands, including Funko, Pokémon, Yu-Gi-Oh!, LEGO, and Moleskine, closer to fans through distribution, retail, and unforgettable brand experiences. As the exclusive regional distributor for several globally recognized brands, we operate a growing network of 10 retail stores, including the world's first Funko franchise store outside the United States.<br>Headquartered in the United Arab Emirates, with offices in Saudi Arabia, Qatar, and Türkiye, we continue to expand our presence across the MENA region through innovation, collaboration, and a passion for delivering world-class products and experiences.<br>We are currently looking for a Sales & Operations Executive to join Hobbies Castle Trading Company, our Saudi Arabian entity based in Riyadh.<br>About the Role<br>This role is ideal for someone who enjoys working at the intersection of sales, operations, logistics, customer service, and data analysis. You'll play a key role in supporting our commercial team while ensuring operational excellence and delivering outstanding service to our customers.<br>Key Responsibilities Process customer purchase orders accurately through our ERP system. Coordinate deliveries with warehouse teams and third-party logistics partners. Monitor customer orders from confirmation through delivery, ensuring timely execution. Maintain regular communication with customers regarding order status, deliveries, and sales updates. Collect, organize, and analyze customer sell-out reports to identify sales trends and business opportunities. Prepare weekly and monthly sales and operational reports. Work closely with Sales, Warehouse, Finance, and Supply Chain teams to ensure smooth day-to-day operations. Support inventory planning and stock availability. Maintain accurate records and ensure operational excellence. Identify opportunities to improve processes and customer satisfaction.<br>Requirements Bachelor's degree in Business Administration, Commerce, Supply Chain, Logistics, or a related field. Minimum 2 years of experience in Sales Operations, Customer Service, Logistics, or a similar role. Experience using ERP systems is an advantage. Strong Microsoft Excel and analytical skills. Excellent organizational, communication, and problem-solving abilities. Ability to manage multiple priorities in a fast-paced environment. English is required; Arabic is an advantage.

<p><br></p><p><b>Position Summary</b></p><p>The Entry-Level Professional Operations Admin &amp; Office Support is responsible for providing administrative and operational support to internal teams. The successful candidate will help coordinate daily activities, maintain records, assist with documentation, support scheduling, and contribute to improving operational processes. Working remotely, this position requires excellent organizational skills, strong communication abilities, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.</p><p><b><br></b></p><p><b>Key Responsibilities</b></p><p>Administrative Support</p><ul><li>Provide day-to-day administrative assistance to various departments.</li><li>Prepare, organize, and maintain digital files, records, and documentation.</li><li>Draft correspondence, reports, meeting notes, and internal documents.</li><li>Assist with document formatting, proofreading, and data entry.</li><li>Maintain accurate electronic filing systems and shared folders.</li></ul><p>Operations Coordination</p><ul><li>Support daily operational workflows and administrative processes.</li><li>Track assigned tasks and ensure timely completion.</li><li>Assist with project coordination and follow-up on action items.</li><li>Help maintain operational procedures and internal documentation.</li><li>Monitor administrative requests and ensure they are handled efficiently.</li></ul><p>Calendar &amp; Meeting Support</p><ul><li>Schedule meetings, appointments, and virtual events.</li><li>Coordinate meeting agendas and distribute supporting materials.</li><li>Record meeting minutes and track follow-up actions.</li><li>Assist with time zone coordination for regional and international meetings.</li></ul><p>Communication &amp; Team Support</p><ul><li>Serve as a professional point of contact for internal communications.</li><li>Respond to administrative inquiries promptly and professionally.</li><li>Coordinate with cross-functional teams to ensure smooth workflow.</li><li>Support onboarding activities for new employees when required.</li></ul><p>Data &amp; Reporting</p><ul><li>Maintain databases and operational trackers.</li><li>Generate routine administrative reports.</li><li>Monitor deadlines and update project status reports.</li><li>Ensure data accuracy and confidentiality.</li></ul><p>Office &amp; Process Support</p><ul><li>Assist in improving administrative workflows and operational efficiency.</li><li>Help develop standardized templates and documentation.</li><li>Support procurement requests, expense tracking, and administrative records where applicable.</li><li>Perform additional administrative duties as assigned.</li></ul><p>Technical Skills</p><ul><li>Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).</li><li>Familiarity with Google Workspace (Docs, Sheets, Drive, Meet).</li><li>Comfortable using video conferencing platforms.</li><li>Experience with project management or collaboration tools (such as Trello, Asana, ClickUp, Monday.com, or similar) is an advantage.</li><li>Ability to quickly learn new software and internal systems.</li></ul><p>What We Offer</p><ul><li>Fully remote work environment.</li><li>Competitive entry-level compensation.</li><li>Professional development and training opportunities.</li><li>Supportive and collaborative team culture.</li><li>Opportunities for career growth within the organization.</li><li>Exposure to regional operations across the MENA market.</li><li>Flexible and inclusive work environment.</li><li>Performance-based growth opportunities.</li></ul><p>Success in This Role</p><p>The ideal candidate is dependable, organized, and eager to learn. Success in this position comes from maintaining high administrative standards, communicating effectively with colleagues, managing priorities efficiently, and contributing to smooth operational processes that support the organization's overall objectives.</p><p>Equal Opportunity Employer</p><p>PULSE (MENA) is committed to fostering an inclusive workplace where diversity is valued. We welcome applications from qualified candidates regardless of gender, age, disability, nationality, religion, or background. We are dedicated to creating a respectful and collaborative work environment where everyone has the opportunity to succeed.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's degree or diploma in Business Administration, Management, Operations, Office Administration, or a related field (or equivalent practical experience).</li><li>0 - 2 years of professional experience.</li><li>Strong organizational and time-management skills.</li><li>Excellent written and verbal communication skills in English.</li><li>High attention to detail and accuracy.</li><li>Ability to manage multiple tasks simultaneously.</li><li>Strong problem-solving and critical-thinking skills.</li><li>Ability to work independently in a remote environment.</li><li>Positive attitude and willingness to learn.</li><li>Internship or administrative experience is a plus.</li><li>Experience supporting remote teams is desirable.</li><li>Knowledge of business operations and office administration.</li><li>Basic understanding of project coordination.</li><li>Familiarity with CRM or document management systems is an asset.</li></ul>

<p><b>Job Overview </b>Lead Testing operations by ensuring safe, efficient, profitable, and high-quality service delivery while developing people, customers, technology, and operational performance. Responsibilities Align operational activities with strategic service goals and business objectives. Maintain regular communication with leadership, highlighting opportunities, risks, and operational challenges. Support execution of operational improvement initiatives and long-term growth plans. Review financial performance against forecast and budget and implement corrective actions when required. Analyze trends, variances, costs, revenue, and gross margin performance. Recommend workforce and organizational structure adjustments based on activity levels and business requirements. Approve operational expenditures and monitor budget compliance. Review contracts to maximize revenue and minimize commercial leakage. Drive upselling opportunities and margin improvement initiatives. Oversee delivery ticket creation and support timely invoice and cash collection. Monitor forecasting accuracy, DSO, DTI, disputed invoices, revenue accruals, and forecast performance. Lead operational execution, resource planning, personnel utilization, and asset utilization. Manage inventory levels, storage, preservation, maintenance, and deployment of assets. Conduct inventory audits and cycle counts to ensure stock accuracy. Collaborate with global teams to improve demand forecasting and resource planning. Monitor R&amp;M cycle time, inventory turns, overtime, asset utilization, and DSI performance. Lead operational readiness and deployment of new testing technologies. Support field trials, technology qualification programs, and launch plans. Optimize resource allocation for new technology implementation. Drive revenue growth through adoption of new technologies and services. Act as the primary operational interface with customers. Build and maintain trusted relationships with customer management. Work closely with Sales and Technical Sales teams on market growth opportunities. Review tenders, bids, and commercial proposals from an operational perspective. Promote collaboration between Sales, Service Quality, and Operations. Drive customer satisfaction and service excellence. Ensure full compliance with HSE regulations, company policies, and local legal requirements. Lead incident investigations, JHAs, RCAs, safety meetings, and risk mitigation activities. Promote Stop Work Authority and injury prevention campaigns. Monitor operational reports, equipment performance, and service execution metrics. Respond quickly to operational disruptions and equipment failures. Implement continuous improvement initiatives focused on reliability, efficiency, and service quality. Ensure compliance with quality standards, SOPs, quality plans, and end-of-well reporting requirements. Manage Management of Change (MOC) processes and corrective/preventive actions. Monitor operational KPIs including NPT, IFD, LTIR, PVIR, TRIR, HSE engagement, and compliance performance. Monitor team performance and provide coaching, guidance, and feedback. Ensure personnel training, competency, and qualification requirements are achieved. Assign responsibilities and oversee daily operational activities. Conduct performance reviews and implement development plans. Support succession planning, mentoring, and career progression initiatives. Develop training and competency plans for new and developing employees. Monitor mandatory training completion, competency compliance, and localization programs. Drive employee engagement, retention, and organizational capability development. Skills Strategic planning and operational execution. Financial management, budgeting, forecasting, and margin optimization. Workforce planning and organizational effectiveness. Inventory management, asset utilization, and lean operations. Demand forecasting and resource planning. Testing technology deployment and operational readiness. Customer relationship management and stakeholder engagement. Tender, bid, and commercial proposal review.&nbsp;</p><p><strong>Desired Candidate Profile</strong></p><p><b>Qualifications </b>Bachelor Degree in Engineering or any related field. 10 to 15 years of relevant Oil &amp; Gas operations experience. Minimum 5 years of experience in Testing, Well Testing, Production Testing, Flowback, Surface Well Testing, or related intervention services. Minimum 5 years in a leadership or management role with direct responsibility for personnel, operational execution, and financial performance. Demonstrated experience managing multi-disciplinary teams and field operations.</p>

<h3 >About DNV</h3> <p >DNV is an independent expert in assurance and risk management. The company's purpose is to safeguard life, property, and the environment, providing customers and stakeholders with reliable insights for critical decision-making. DNV utilizes its knowledge to advance safety and performance, set industry benchmarks, and develop solutions for global transformations.</p> <h3 >Operations Manager Role in Al Khobar</h3> <p >DNV is seeking an <strong >Operations Manager – Saudi National</strong> to lead operations in Al Khobar, Eastern Province. This full-time role requires 2-5 years of experience in customer relationship management and operations management. The position involves driving business growth, managing existing contracts, and maintaining high levels of customer satisfaction.</p> <h3 >Key Responsibilities</h3> <ul > <li >Ensure project delivery aligns with DNV standards, policies, procedures, and Saudi legislation.</li> <li >Collaborate with DNV global and regional Service Line leaders to provide integrated service offerings.</li> <li >Identify and mitigate operational risks.</li> <li >Lead and mentor a team, fostering a productive work environment and supporting goal achievement.</li> <li >Generate and deliver regular reports on business performance, customer satisfaction, and market trends to senior management.</li> <li >Establish and maintain effective relationships with primary customers and stakeholders.</li> <li >Verify customer requirements are fulfilled and promptly resolve issues.</li> <li >Conduct client meetings to ensure agreement on project expectations and deliverables.</li> <li >Oversee existing contract management, ensuring compliance with terms and conditions.</li> <li >Negotiate contract renewals and amendments as required.</li> <li >Conduct market research to stay informed about industry trends, competitor activities, and business opportunities.</li> <li >Translate market information into insights and recommendations for senior management.</li> </ul> <h3 >Financial Management &amp; P&amp;L Accountability</h3> <ul > <li >Assume full responsibility for the business unit's Profit &amp; Loss (P&amp;L) performance, achieving revenue, profitability, and growth targets.</li> <li >Review, analyze, and interpret monthly financial statements, including P&amp;L reports, balance sheets, revenue streams, cost structures, and operational expenses.</li> <li >Monitor financial performance against budgets and forecasts, identifying variances and implementing corrective actions.</li> <li >Develop annual budgets and financial forecasts in collaboration with regional and global management teams.</li> <li >Drive operational efficiency and cost optimization initiatives while maintaining service quality and customer satisfaction.</li> <li >Ensure financial discipline across projects, contracts, and operational activities to maximize profitability and cash flow.</li> <li >Provide financial insights, business performance analysis, and strategic recommendations to senior management.</li> <li >Oversee contract financial performance, including pricing strategies, margins, invoicing, and collection activities.</li> </ul> <h3 >Qualifications</h3> <ul > <li >Saudi national.</li> <li >2-5 years of experience in customer relationship management and operations management.</li> </ul> <h3 >Equal Opportunity Employer</h3> <p >DNV is an Equal Opportunity Employer, considering qualified applicants without regard to gender, religion, race, national or ethnic origin, cultural background, social group, disability, sexual orientation, gender identity, marital status, age, or political opinion. Diversity is a core aspect of DNV's culture.</p>

Our client, a leading multinational FMCG company in Saudi Arabia, is looking for an experienced Country Operations Manager – General Trade (GT) to join its Customer Development team in Jeddah.<br><br>The role will lead strategic growth across the retail and wholesale business, identify and develop high-value commercial opportunities, strengthen cross-functional execution, and ensure delivery against key sales and operational KPIs.<br><br>The successful candidate will act as a key link between sales, marketing, business groups, planning, and operational teams to ensure growth initiatives are commercially attractive, operationally achievable, and aligned with long-term business objectives.<br><br>Key Responsibilities<br><br> Lead the end-to-end sales cycle, from identifying opportunities and initial engagement through execution. Drive strategic growth across the retail and wholesale business. Identify market trends, commercial opportunities, and potential risks affecting the sales pipeline. Build and strengthen high-value business partnerships that support sustainable revenue growth. Work closely with Sales, Marketing, Business Groups, Demand Planning, and other internal stakeholders. Ensure commercial commitments are aligned with operational capabilities and delivery timelines. Monitor competitor activity and market changes and support scenario planning where required. Improve business development processes, conversion rates, and overall sales-cycle effectiveness. Analyze commercial and operational data to identify root causes and recommend practical solutions. Coordinate with business groups, demand planners, and sales teams on new product launches. Work closely with the exports team to ensure smooth coordination of export demand and planning. Maintain accurate and up-to-date master data to support planning and forecasting accuracy. Track performance against agreed sales KPIs and support corrective actions where necessary. Contribute to business optimization initiatives across the General Trade operation. <br><br><br>Qualifications & Experience<br><br> Minimum 5 years of FMCG experience. Bachelor's degree in Engineering or Supply Chain. Strong commercial and operational experience within an FMCG environment. Advanced working knowledge of Microsoft Excel, Power Point, and Microsoft Office. Demonstrated ability to work across multiple functions and stakeholder groups. Strong analytical and problem-solving capability. Experience interpreting data and identifying operational root causes. Ability to manage multiple priorities in a fast-paced commercial environment. <br><br><br>Preferred Competencies<br><br> Strong financial acumen and understanding of P&L. Experience in crisis management. Strong team leadership capability. Commercial planning and business development experience. Strong stakeholder management and communication skills. Ability to translate market insights into practical commercial actions. <br><br><br>Key Skills<br><br> General Trade Management Retail & Wholesale Operations FMCG Sales Business Development Strategic Growth Management Sales Operations Commercial Planning Cross-Functional Collaboration Data Analysis Problem Solving Market & Competitor Analysis New Product Launch Coordination Demand Planning Coordination Export Coordination Master Data Management Financial Acumen Team Leadership <br><br><br>Ideal Candidate<br><br>We are looking for a commercially minded FMCG professional with a strong combination of sales, operations, analytics, and cross-functional leadership.<br><br>The ideal candidate should be comfortable working with complex data, identifying opportunities and risks, coordinating across multiple teams, and driving measurable commercial performance across the General Trade business.

<h3><strong>About the Role</strong></h3><p>Ninja (quick-commerce) is seeking an experienced Inbound Supervisor for Receiving Operations in Jeddah, Makkah Province. This full-time role involves leading and overseeing the receiving operations within a fast-growing grocery distribution center. The ideal candidate will have 2-5 years of relevant experience.</p><h3><strong>Role Overview</strong></h3><p>The Inbound Supervisor will lead a team of Team Leaders and Receiving Officers, managing the entire flow of goods from supplier arrival through receiving and putaway handover. A primary focus of this position is to ensure that all receipts are processed accurately, safely, and within established timelines, contributing to the efficiency of the distribution center.</p><h3><strong>Key Responsibilities</strong></h3><ul><li>Plan the daily inbound schedule and allocate manpower based on truck arrivals and inbound volume.</li><li>Supervise unloading, counting, Purchase Order (PO) receiving in the Warehouse Management System (WMS), and putaway handover processes.</li><li>Ensure all open receipts are closed on the same day, preventing end-of-shift backlogs.</li><li>Enforce cold chain, First-Expired, First-Out (FEFO), expiry, and quality control requirements across ambient, chilled, frozen, and fresh products.</li><li>Lead, train, and develop the receiving team while monitoring individual productivity and performance.</li><li>Coordinate with Planning, Commercial, and Suppliers to ensure smooth inbound operations.</li><li>Monitor inbound volumes, productivity, and open receipts.</li><li>Identify recurring operational issues and support process and system improvements.</li><li>Maintain a strong floor presence and ensure compliance with warehouse procedures and standards.</li></ul><h3><strong>Experience and Qualifications</strong></h3><ul><li>3-5 years of experience in receiving operations or a similar supervisory role within a distribution or logistics environment.</li><li>Demonstrated ability to manage teams and oversee complex operational workflows.</li><li>Familiarity with WMS and inventory management principles.</li><li>Understanding of cold chain, FEFO, and quality control standards for various product types.</li></ul><h3><strong>Work Environment</strong></h3><p>This full-time position is based in Jeddah, within the Makkah Province, and involves working in a dynamic grocery distribution center environment.</p><h3><strong>Application Process</strong></h3><p>Candidates who meet the qualifications are encouraged to apply. Salary details will be discussed during the interview process.</p>

<h3><strong>About the Role</strong></h3><p>stc is seeking a <strong>Security Operations Expert</strong> to execute and support cybersecurity operations across Specialized’s networks, systems, applications, and Mission-Critical environments. This full-time role focuses on ensuring effective threat detection, incident response, vulnerability management, and risk mitigation. The expert will perform security monitoring and assessments, maintain security controls, analyze cybersecurity incidents and threats, and coordinate remediation activities to strengthen Specialized’s security posture, all in accordance with established business policies and procedures.</p><h3><strong>Key Responsibilities</strong></h3><ul><li>Monitor Specialized’s networks, applications, systems, and integration points with Mission-Critical clients to identify, assess, and respond to cybersecurity threats and vulnerabilities.</li><li>Implement and maintain security controls across network assets, systems, and security platforms, aligning with cybersecurity frameworks, regulatory requirements, and approved security standards.</li><li>Execute SOC operational activities, including threat detection, incident triage, response coordination, and resolution, in accordance with defined service levels and operational procedures.</li><li>Analyze cybersecurity incidents, attack patterns, and threat trends to identify root causes and recommend appropriate corrective and preventive actions.</li><li>Conduct security assessments, vulnerability assessments, and penetration testing across Mission-Critical networks, systems, devices, and applications, and support remediation activities.</li><li>Coordinate vulnerability management activities, including patch deployment, system hardening, and security configuration reviews, to address identified security exposures.</li><li>Maintain cybersecurity documentation, evidence, and operational records in coordination with Strategy &amp; Governance and relevant stakeholders to support audits, compliance, and regulatory requirements.</li><li>Apply threat intelligence, emerging threat indicators, and security advisories to strengthen security monitoring and protection capabilities.</li><li>Monitor cybersecurity performance metrics and incident trends, identifying improvement opportunities to enhance SOC and security operations effectiveness.</li><li>Support the enhancement of cybersecurity procedures, security controls, and incident response practices based on operational findings and evolving threats.</li><li>Prepare cybersecurity incident updates, operational reports, and security insights for relevant stakeholders and management.</li></ul><h3><strong>Experience Required</strong></h3><p>Candidates should possess <strong>6 to 10 years of experience</strong> in a relevant field.</p><h3><strong>Work Type</strong></h3><p>This is a <strong>full-time</strong> position.</p>

We are seeking a Senior Operations Director to lead the operational strategy and execution of our insurance broking businesses.<br>The successful candidate will have overall responsibility for the performance and effectiveness of selected insurance broking entities across the region, on a need basis. The role encompasses all aspects of insurance brokerage functions, including account management, business performance, governance, technology, process optimization, and business enablement.<br>While the position has a regional mandate, its initial focus will be on supporting one country at a time by working closely with local leadership teams. The Senior Operations Director will help develop a scalable operating model that preserves the high standards of service excellence and client experience, reinforcing the business's success. As the Group continues to grow, the role will partner with country leadership teams to embed best practices, strengthen governance, and drive consistency and performance across the region.<br>This is a unique opportunity to join a successful and expanding international insurance broking group and play a pivotal role in shaping its next phase of growth.<br>Candidate Profile Proven leadership experience within a B2B insurance broking environment. Extensive hands-on experience managing end-to-end insurance broking operations, including account management, placement support, policy administration, renewals, claims coordination, operational controls, regulatory compliance, and business performance management. Demonstrated success in managing, servicing, and retaining large and complex employee benefits insurance portfolios while maintaining exceptional client outcomes. Strong understanding of insurance brokerage operating models, service delivery frameworks, governance, operational risk, and continuous process improvement. Deep knowledge of GCC insurance markets, with particular expertise in Saudi Arabia. Highly client-centric, with a proven track record of delivering outstanding service quality, building long-term client relationships, and achieving high retention and renewal rates. Strong commercial acumen with the ability to monitor operational KPIs, and drive sustainable business performance. A Bachelor's degree is required. An MBA or equivalent postgraduate qualification and/or professional insurance qualifications are advantageous.

<h3><strong>About the Role</strong></h3><p>stc is seeking a <strong>Security Operation Senior Expert</strong> to manage and enhance cybersecurity operations across its networks, systems, and applications. This full-time role focuses on ensuring effective threat monitoring, incident response, vulnerability management, and risk mitigation. The position requires 5-10 years of relevant experience.</p><h3><strong>Role Purpose</strong></h3><p>The primary purpose of this role is to strengthen cybersecurity controls, drive continuous improvement in security operations, conduct security assessments, and ensure compliance with cybersecurity frameworks, regulatory requirements, and industry best practices. The role holder will execute duties in accordance with stipulated business policies and procedures.</p><h3><strong>Key Responsibilities</strong></h3><ul><li>Lead continuous monitoring activities across Specialized’s networks, applications, systems, and integration points with Mission-Critical clients to proactively identify, assess, and respond to cybersecurity threats and vulnerabilities.</li><li>Oversee the implementation and effectiveness of security controls across network assets, systems, and security platforms, ensuring alignment with cybersecurity frameworks, regulatory requirements, and industry best practices.</li><li>Lead SOC operational activities, ensuring effective threat detection, incident triage, response coordination, and resolution in accordance with defined service levels and operational requirements.</li><li>Analyze cybersecurity incidents, attack patterns, and threat trends to identify root causes, recommend corrective actions, and strengthen overall security posture.</li><li>Lead security assessments, vulnerability assessments, penetration testing activities, and remediation planning across Mission-Critical networks, systems, devices, and applications.</li><li>Drive vulnerability management activities by coordinating remediation efforts, patch management, system hardening, and security configuration reviews to reduce organizational risk exposure.</li><li>Coordinate with Strategy &amp; Governance and relevant stakeholders to ensure cybersecurity documentation, evidence, and operational records are maintained to support compliance, audits, and regulatory reviews.</li><li>Provide cybersecurity risk insights, incident updates, and security recommendations to management and relevant stakeholders to support informed decision-making.</li><li>Evaluate and apply threat intelligence, emerging threat indicators, and security advisories to strengthen preventive and detective security capabilities.</li><li>Monitor cybersecurity performance metrics, incident trends, and operational effectiveness, recommending improvements to enhance SOC maturity and security operations performance.</li><li>Support the enhancement and continuous improvement of cybersecurity frameworks, operational procedures, and incident response capabilities across Specialized.</li><li>Lead cybersecurity awareness and knowledge-sharing activities within operational teams to strengthen security readiness and response effectiveness.</li></ul><h3><strong>Experience Requirements</strong></h3><ul><li>A minimum of 6 years and a maximum of 10 years of experience in a relevant field.</li></ul><h3><strong>Work Type</strong></h3><p>This is a full-time position within stc.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>The <strong>Senior IT Security Operations Engineer</strong> safeguards corporate IT infrastructure, networks, enterprise data, and cloud environments against operational security risks and threats. This hands-on role bridges infrastructure management with threat detection, incident response, IAM governance, and security standard compliance across enterprise systems.</p><br><p><strong>Key Responsibilities</strong></p><br><ul><li><strong>Infrastructure &amp; Network Defense:</strong> Configure, manage, and audit enterprise firewalls, VPNs, Endpoint Detection and Response (EDR) agents, and web proxy controls.</li><li><strong>Security Monitoring &amp; Incident Response:</strong> Lead Tier-2/Tier-3 security event investigations, analyze SIEM logs, and mitigate security incidents to limit operational downtime.</li><li><strong>Identity &amp; Access Governance:</strong> Enforce strict identity and access management (IAM) controls, privileged access management (PAM), multi-factor authentication, and role-based access policies.</li><li><strong>Vulnerability &amp; Patch Management:</strong> Direct routine infrastructure vulnerability scans, prioritize critical patching schedules with IT infrastructure teams, and verify system hardening.</li><li><strong>Backup Integrity &amp; System Audits:</strong> Ensure secure backup configurations, system disaster recovery readiness, and adherence to security standards (ITIL, ISO 27001, NCA-ECC).</li></ul> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> 1+ years </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Nationality"> <b>Nationality</b> </div> <div class="col is-9 p5" data-automation-id="data_Nationality"> Saudi Arabia </div> </div> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<p>About the Role</p><p>We are seeking a detail-oriented and proactive Movement Operations Assistant to join our logistics and coordination team. In this role, you will be instrumental in ensuring the seamless flow of operational activities, managing scheduling logistics, and supporting the daily requirements of our field operations. The ideal candidate thrives in a fast-paced environment and possesses the organizational prowess to handle complex logistical demands with precision and efficiency.</p><p>Key Responsibilities</p><ul><li>Coordinate and monitor the daily movement of personnel and assets to ensure adherence to operational schedules.</li><li>Serve as a primary point of contact for operational updates, troubleshooting issues in real-time to minimize disruptions.</li><li>Maintain accurate logs and documentation related to logistics, transport routes, and equipment utilization.</li><li>Collaborate with internal departments to streamline workflows and improve communication protocols.</li><li>Perform regular audits of operational data to ensure compliance with company policies and safety standards.</li><li>Prepare periodic performance reports for management, highlighting key metrics and areas for operational improvement.</li></ul><p>Qualifications and Requirements</p><ul><li>Proven track record in operations, logistics, or a related coordination role.</li><li>Strong understanding of local geography and regulatory requirements pertinent to movement and logistics within the region.</li><li>Proficiency in office software suites (Microsoft Office, Google Workspace) and internal management databases.</li><li>Excellent verbal and written communication skills in both English and Arabic.</li><li>Ability to maintain composure under pressure and manage competing priorities effectively.</li></ul><p>Required Skills</p><ul><li>Critical thinking and complex problem-solving abilities.</li><li>High level of attention to detail and data integrity.</li><li>Strong interpersonal skills with the ability to influence and coordinate across diverse teams.</li><li>Exceptional time management and organizational capabilities.</li></ul><p>Benefits and Perks</p><ul><li>Competitive salary package commensurate with experience.</li><li>Comprehensive health insurance coverage.</li><li>Opportunities for professional development and career advancement within a growing organization.</li><li>Supportive team environment with a focus on collaborative success and operational excellence.</li></ul>

<h3><strong>About the Role</strong></h3><p>Ninja is seeking an experienced Inbound Supervisor for a full-time position in Receiving Operations. This role involves leading and overseeing the receiving operations within a fast-growing grocery distribution center. The Inbound Supervisor will manage a team of Team Leaders and Receiving Officers, ensuring the efficient flow of goods from supplier arrival through receiving and putaway handover.</p><h3><strong>Role Overview</strong></h3><p>The primary objective of this position is to ensure that every receipt is processed accurately, safely, and within the required timelines. The supervisor will be responsible for maintaining operational standards and coordinating with various departments to optimize inbound processes.</p><h3><strong>Key Responsibilities</strong></h3><ul><li>Plan the daily inbound schedule and allocate manpower based on truck arrivals and inbound volume.</li><li>Supervise unloading, counting, PO receiving in the WMS, and putaway handover processes.</li><li>Ensure all open receipts are closed on the same day, preventing end-of-shift backlogs.</li><li>Enforce cold chain, FEFO, expiry, and quality control requirements for ambient, chilled, frozen, and fresh products.</li><li>Lead, train, and develop the receiving team, monitoring individual productivity and performance.</li><li>Coordinate with Planning, Commercial, and Suppliers to ensure smooth inbound operations.</li><li>Monitor inbound volumes, productivity, and open receipts.</li><li>Identify recurring operational issues and support process and system improvements.</li><li>Maintain a strong floor presence and ensure compliance with warehouse procedures and standards.</li></ul><h3><strong>Qualifications and Experience</strong></h3><ul><li>Candidates should possess 3-5 years of experience in a relevant field.</li><li>Proven experience in leading and overseeing receiving operations within a distribution center environment.</li><li>Familiarity with Warehouse Management Systems (WMS) and inventory control practices.</li></ul><h3><strong>Work Environment</strong></h3><p>This is a full-time position within a fast-paced grocery distribution center. The role requires active supervision and coordination on the warehouse floor.</p><h3><strong>Application Process</strong></h3><p>Interested candidates are encouraged to apply. Salary details will be discussed during the interview process.</p>

<h3 >About the Role</h3> <p >Hilton is seeking a <strong >Director of Operations (Pre-opening)</strong> for its Hilton Airport property in Dammam, Eastern Region. This full-time role involves leading and managing daily hotel operations, focusing on delivering guest experiences and ensuring service excellence from the pre-opening phase.</p> <h3 >Responsibilities</h3> <ul > <li >Lead, direct, and manage daily hotel operations, including budgeting, forecasting, and strategic planning.</li> <li >Ensure service delivery and compliance with brand and company standards.</li> <li >Monitor guest service trends, assess overall satisfaction, and direct strategies to enhance the guest experience.</li> <li >Drive long-term service quality improvements.</li> <li >Identify gaps in processes or team performance and implement improvement strategies.</li> <li >Drive the hotel’s quality assurance process by setting goals, enabling service recovery, and monitoring guest satisfaction metrics.</li> <li >Cultivate a high-performing team through performance management, professional development, and recognition programs.</li> </ul> <h3 >Qualifications and Requirements</h3> <ul > <li >5-10 years of relevant experience.</li> <li >Demonstrated passion for hospitality.</li> <li >Ability to act with integrity and uphold ethical standards.</li> <li >Proven leadership capabilities to inspire others.</li> <li >Commitment to teamwork for optimal outcomes.</li> <li >Strong sense of ownership and accountability.</li> <li >Focus on immediate actions with urgency and discipline.</li> </ul> <h3 >About Hilton</h3> <p >Hilton is a global leader in hospitality, recognized for its workplace culture and commitment to guest experiences. The company has been repeatedly featured on the World’s Best Workplaces list by Great Place to Work and Fortune. Hilton aims to provide exceptional experiences for both guests and team members, fostering a supportive environment for career growth.</p> <h3 >Work Environment</h3> <p >This role is based in Dammam, Eastern Region, and is a full-time position within the Hilton Hotels team. The work environment emphasizes collaboration, professional development, and recognition, supporting team members throughout their careers.</p> <h3 >Application Process</h3> <p >Interested candidates are encouraged to apply. Salary details for this position are not disclosed.</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>About PULSE (MENA) PULSE (MENA) is a forward-thinking organization dedicated to delivering operational excellence and supporting innovation across the Middle East and North Africa. We value collaboration, efficiency, integrity, and continuous learning. Our remote-first culture empowers team members to contribute meaningfully while developing professionally in a supportive and inclusive environment. We are looking for a motivated, detail-oriented, and organized Entry-Level Administrative Professional to join our Operations team. This role is ideal for someone beginning their administrative career who enjoys organizing information, supporting teams, solving day-to-day operational challenges, and ensuring smooth business operations. Position Overview As an Entry-Level Administrative Professional, you will provide essential administrative and operational support to various departments across the organization. You will coordinate schedules, manage documentation, assist with internal communications, organize meetings, maintain accurate records, and help improve administrative processes. This position requires excellent organizational skills, strong written and verbal communication, attention to detail, and the ability to work independently in a fully remote environment. Key Responsibilities Administrative Support Provide day-to-day administrative assistance to managers and cross-functional teams. Prepare, edit, format, and organize business documents, reports, presentations, and spreadsheets. Maintain accurate digital filing systems and document repositories. Organize and archive company records while ensuring confidentiality. Monitor shared inboxes and distribute requests to appropriate team members. Assist with data entry and record maintenance across multiple internal systems. Operations Support Coordinate internal workflows and administrative processes. Assist with tracking operational tasks and project milestones. Help prepare operational reports using company templates. Monitor task completion and follow up on outstanding action items. Support onboarding activities for new employees. Assist in maintaining standard operating procedures (SOPs) and internal documentation. Calendar &amp; Meeting Coordination Schedule meetings across multiple time zones. Send meeting invitations and reminders. Prepare agendas and meeting materials. Record meeting notes and distribute action items. Coordinate virtual events and internal team sessions. Communication Support Draft professional emails and internal announcements. Coordinate communication between departments. Respond to routine inquiries professionally and promptly. Support internal knowledge-sharing initiatives. Office &amp; Administrative Coordination Maintain digital office systems and shared resources. Track administrative supplies and software subscriptions where applicable. Assist with vendor documentation and administrative records. Support travel planning and expense documentation when required. Ensure administrative processes remain organized and efficient. Data &amp; Reporting Update internal databases and spreadsheets. Compile weekly and monthly administrative reports. Perform quality checks on records for accuracy and completeness. Generate routine reports for management. Process Improvement Identify opportunities to improve administrative workflows. Recommend efficiencies in documentation and communication. Participate in projects aimed at improving operational effectiveness. Assist in implementing new administrative tools and procedures. Technical Skills Candidates should have experience or familiarity with: Microsoft Office (Word, Excel, PowerPoint, Outlook) Google Workspace (Docs, Sheets, Slides, Drive, Calendar) Video conferencing platforms (Zoom, Microsoft Teams, Google Meet) Collaboration tools (Slack or similar) Task management platforms (Asana, Trello, ClickUp, or Monday.com) Cloud document management systems Core Competencies Organization and planning Time management Communication Professionalism Confidentiality Problem-solving Adaptability Collaboration Initiative Accountability Attention to detail Customer service mindset What Success Looks Like Successful candidates will: Maintain organized and accurate administrative records. Communicate professionally with internal stakeholders. Support smooth daily operations with minimal supervision. Meet deadlines consistently. Demonstrate reliability and strong organizational skills. Contribute ideas that improve administrative efficiency. Build positive working relationships across departments. What We Offer Competitive salary. Fully remote work environment. Flexible working arrangements. Paid time off and company holidays. Professional development and training opportunities. Career growth within operations and administration. Collaborative, supportive, and inclusive team culture. Exposure to regional and international projects. Performance-based recognition and advancement opportunities. Equal Opportunity Employer PULSE (MENA) is committed to creating a diverse and inclusive workplace. We are dedicated to providing equal employment opportunities and fostering a respectful and collaborative work environment. How to Apply Interested candidates should submit their Updated CV or r sum .</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>High school diploma required; Associate's or Bachelor's degree in Business Administration, Management, Communications, or a related field is preferred.</li><li>0 - 2 years of administrative, office support, customer service, internship, or similar experience.</li><li>Strong organizational and multitasking abilities.</li><li>Excellent written and verbal communication skills in English.</li><li>High attention to detail and accuracy.</li><li>Ability to manage priorities and meet deadlines.</li><li>Comfortable working independently in a remote environment.</li><li>Professional attitude with strong interpersonal skills.</li><li>Willingness to learn new systems and administrative processes.</li><li>Preferred Qualifications: Previous internship or administrative support experience. Experience working remotely or in a virtual team. Familiarity with project coordination. Knowledge of business communication standards. Arabic language proficiency is a plus.</li></ul><p></p></section>

The International Committee of the Red Cross (ICRC) Regional Delegation for GCC countries has an opening for a position of: Air Operations Officer (Based in Jeddah, Saudi Arabia) with possible travels both internally and externally KSA nationals only<br>The ICRC is a neutral, independent and impartial humanitarian organisation that seeks to protect and assist people affected by armed conflict and other situations of violence. It is present in more than 80 countries. The ICRC’s regional delegation in Kuwait covers the GCC countries, where it promotes international humanitarian law, raises awareness of humanitarian issues, and handles matters arising from armed conflicts in the region. <br>PURPOSE <br>Air Operations Officer is responsible for coordinating ground operations in Jeddah to ensure proper transport of passengers, luggage, cargo and diplomatic pouch. AOO2 is responsible for the Welcome services in Jeddah for passengers (customs processes, transit, hotel, ground transportation).<br>RESPONSIBILITIES include but are not limited to:<br>Air Operations Coordinate passenger, baggage, cargo, and diplomatic pouch movements. Support passenger check-in, boarding, and provide travel briefings. Supervise aircraft ground operations, including loading/unloading and refueling. Assist flight crews with flight planning and weather information. Monitor aircraft movements and communicate schedules, departures, arrivals, and operational updates. Ensure weight and balance documentation is received and filed. <br>Flight Clearances & Coordination Obtain flight, security, and landing clearances and permits. Liaise with airport authorities, ground handlers, fuel providers, customs, immigration, and security authorities. Monitor changes in aviation regulations and airport operating procedures. Distribute flight schedules to relevant authorities. <br>Safety & Security Ensure compliance with Air Ops Standard Operating Procedures (SOPs). Monitor the security situation and promptly report risks or operational issues. Report safety, compliance, and operational concerns to Air Ops management. Coordinate closely with security focal points and relevant stakeholders. <br>Welcome & Administrative Support Coordinate visas, travel documentation, transport, and accommodation for staff. Arrange airport pickups, hotel bookings, and staff residences. Liaise with ministries, consulates, and immigration authorities. Coordinate staff travel plans with Welcome and Air Ops teams. Resolve accommodation and travel-related issues.<br>Certifications/Education Required<br>Education degree in relevant fields (e.g., logistics or aviation) Fluent command of English and Arabic both written and spoken. Computer proficiency (Windows environment, Microsoft, and online collaboration tools).<br>Professional Experience Required<br>1-3 years’ overall related professional experience. At least 1 year of experience in with airline, flight department or airport Work experience in a field related to air transportation is desired Ramp experience is an advantage <br><br>“The ICRC values diversity and is committed to creating an inclusive working environment. We welcome applications from all qualified candidates”. Please submit your letter of motivation and CV in English language not later than 08 August 2026 to: kow_recruitment_services@icrc.org mentioning Air OPs, Jeddah in the subject<br>Only complete files matching with the profile will be considered. Only short-listed candidates will be contacted.<br>Anticipated Start of employment: ASAP or as otherwise agreed with successful candidate but not later than the 1st of October.<br>CV’s received will be subject to the rules of the Data Protection of the ICRC (Data Controller)https://www.icrc.org/en/publication/4261-icrc-rules-on-personal-data-protection# and will only be used for the purpose they were sent for and will not be kept after the end of the process or shared with third parties without consent of the sender.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>About the role</b></p><br> <p>We are seeking a <b>Senior Associate</b> to manage end‑to‑end <b>post‑trade custody operations</b> for the <b>Saudi Arabia (KSA) market</b>, covering securities settlement, cash &amp; FX operational support, corporate actions and income, reconciliations, and onboarding/account setup – <b>Sunday to Thursday</b>. This role requires strong familiarity with local market practices and a solid understanding of the KSA post‑trade ecosystem: trading on <b>Saudi Exchange</b>, clearing via <b>Muqassa (CCP)</b>, and depository/settlement via <b>Edaa</b>, with settlement cash movements supported through <b>SAMA</b>.</p><br> <p><b>Why this role is important to us</b></p><br> <p>State Street is one of the world’s largest global custodians, with <b>over USD 51.7 trillion in AUC/A</b>, and is executing a growth strategy that includes expanding direct market presence.</p><br> <p>As part of this strategy, <b>the Kingdom of Saudi Arabia (KSA) is a priority market</b>, supported by <b>Vision 2030 reforms</b>, increasing foreign participation, and strong institutional demand.</p><br> <p>This role is critical to:</p><br> <ul> <li><b>Enabling scalable market entry and growth</b> by delivering strong, controlled post‑trade operations aligned to local market infrastructure and rules.</li> <li>Ensuring a <b>high-quality client experience </b>through timely settlement, strong exception management, and robust controls as KSA market activity expands.</li> <li>Supporting the firm’s ability to <b>deepen relationships with key institutional clients</b> as the market evolves.</li> </ul> <p><b>Key responsibilities (KSA-specific)</b></p><br> <p><b>1) Clearing &amp; settlement operations (Cash Market – Equities / ETFs / Sukuk &amp; Bonds as applicable)</b></p><br> <ul> <li>Manage settlement processing for Saudi Exchange transactions settling at <b>Edaa</b>, ensuring accurate, timely completion across relevant cycles (e.g., <b>T+2</b> for normal exchange trades; negotiated deals <b>T+0–T+5</b>; buy‑ins <b>T+0</b>, as applicable).</li> <li>Reconcile and validate trade/settlement obligations by aligning <b>client instructions and broker confirmations</b> with <b>clearing outcomes (Muqassa)</b> and settlement processing (Edaa); investigate and resolve exceptions promptly.</li> <li>Monitor settlement status proactively, manage potential fails, and follow KSA fails workflows noting that <b>fails management procedures are defined and conducted by Muqassa</b>, with Edaa rollover/cancellation and market-claim handling where applicable.</li> <li>Manage lifecycle of settlement instructions (including amendments/cancellations/partial settlement where permitted) in line with Edaa procedures and local cut‑offs.</li> </ul> <p><b>2) Cash settlement &amp; funding (SAMA)</b></p><br> <ul> <li>Ensure funding readiness for <b>DvP settlement</b>, understanding that KSA settlement is <b>gross on the securities leg</b> and <b>netted on the cash leg</b>, with cash settlement executed via <b>SAMA</b> settlement member accounts.</li> <li>Perform cash reconciliations linked to settlement activity; investigate breaks and drive timely resolution within cut‑offs.</li> </ul> <p><b>3) FX operations (operational support)</b></p><br> <ul> <li>Process FX-related operational activities supporting settlement and client cash requirements (settlement-linked and standalone requests per operating model), validating confirmations and ensuring correct value dating and SSI usage.</li> </ul> <p><b>4) Corporate actions, dividends &amp; income</b></p><br> <ul> <li>Manage corporate actions and income events, ensuring accurate entitlements, timely postings, and robust reconciliations; coordinate vendor feeds and security setup with internal market data/static data teams as required.</li> </ul> <p><b>5) Client onboarding &amp; investor identification</b></p><br> <ul> <li>Support onboarding/account setup and documentation in line with Edaa account structures and membership rules; ensure correct capture/validation of investor identification in Edaa’s framework (Investor <b>Identification Number / Investor ID</b>).</li> <li>Support <b>QFI onboarding</b> requirements within the local custody/account operating model to ensure settlement readiness.</li> </ul> <p><b>6) Messaging, controls &amp; stakeholder management</b></p><br> <ul> <li>Use <b>SWIFT ISO 15022 (MT)</b> and exposure to <b>ISO 20022 (MX)</b> standards for settlement/reconciliation/corporate actions messaging with clients/custodians and market counterparts, supporting high STP and clean exception handling.</li> <li>Execute daily controls and checklists on time; ensure adherence to local cut‑offs and internal policies; escalate high‑risk/time‑sensitive issues with clear impact articulation.</li> <li>Partner with internal teams (Operations, Risk, Client Services) and external stakeholders (brokers, clearing/settlement participants, custodians, relevant market entities) to resolve issues and improve outcomes.</li> </ul> <p><b>Experience &amp; preferred qualifications</b></p><br> <ul> <li>Bachelor’s degree (or above) in Finance, Accounting, or related field.</li> <li><b>3–5 years’</b> experience in custody/post‑trade operations (KSA market experience strongly preferred).</li> <li>Strong understanding of KSA post‑trade flow across <b>Muqassa (clearing/CCP)</b> and <b>Edaa (CSD/settlement)</b>, and the implications of <b>T+2</b> and <b>DvP cash settlement via SAMA</b>.</li> <li>Strong analytical/problem-solving skills, attention to detail, ability to work under strict cut-offs, and strong stakeholder management.</li> </ul> <p><b>About State Street</b></p><br> <p>Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.</p><br> <p>We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.</p><br> <p>As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.</p><br> <p><b>End Date:</b> July 31, 2026</p><br> <p>For further information, and to apply, please visit our website via the “Apply” button below.</p><br><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> 1+ years </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<h3 >About Gathern</h3> <p >Gathern is seeking a <strong >Director of Operations</strong> to lead and optimize its operational functions. This full-time role requires 5-10 years of relevant experience and focuses on ensuring operational performance is a predictable input for growth.</p> <h3 >Role Purpose</h3> <p >The Director of Operations will be responsible for managing Content Operations, Contact Centers, and Quality as a unified unit. This role involves end-to-end ownership of key operational KPIs, including customer satisfaction, complaints per reservation, guest rating, destination search conversion, occupancy of active listings, and unit activation. The objective is to transform operational performance into a managed and forecastable element that directly contributes to growth.</p> <h3 >Key Responsibilities</h3> <ul > <li ><strong >Performance Ownership:</strong> Own the operational KPI tree and achieve monthly and annual targets for CSAT, complaints per 1,000 reservations, guest rating, destination search conversion rate, occupancy of active listings, and unit activation rate. This includes setting, defending, and re-basing targets with Strategy and the CSO, ensuring each KPI is instrumented, defined, and scoreable.</li> <li ><strong >Contact Centers Management:</strong> Oversee service levels such as first response time, first contact resolution, average resolution time, and reopened tickets. Restore and maintain first contact resolution at or above 80% through root-cause analysis, agent enablement, and process redesign. Manage capacity, scheduling, quality monitoring, and outsourced service partners, while reducing cost to serve per booking without compromising resolution quality.</li> <li ><strong >Content Operations:</strong> Ensure listing content completeness, photo quality, and destination content readiness. Scale successful content interventions across the destination portfolio and establish and enforce host content standards with clear controls and consequences.</li> <li ><strong >Quality and Unit Readiness:</strong> Manage the unit onboarding and activation journey, focusing on activation rate, time to activate, and time to first reservation with clear SLAs. Collaborate with Commercial and Product teams to close the gap between activation and occupancy by enhancing destination readiness. Implement and manage the quality assurance framework across both guest and host journeys.</li> <li ><strong >Leadership and Cross-functional Collaboration:</strong> Lead, develop, and structure the three functional teams, building capability and succession within them. Partner with the Product team on operational defects requiring product fixes, sorting, visibility, and claims. Collaborate with Data &amp; Analytics to address instrumentation gaps and automate departmental reporting.</li> </ul> <h3 >Required Experience</h3> <ul > <li >A minimum of 5 to 10 years of experience in operations management.</li> </ul> <h3 >Core Behavioral Competencies</h3> <ul > <li ><strong >Accountability:</strong> Focus on owning outcomes rather than just activities.</li> <li ><strong >Operational Rigour:</strong> Prioritize root cause analysis before implementing solutions and measure performance both before and after interventions.</li> <li ><strong >People Leadership:</strong> Develop function leads into effective owners of their respective areas.</li> <li ><strong >Cross-functional Influence:</strong> Ability to ensure operational fixes are prioritized across different reporting lines.</li> </ul> <h3 >Application Process</h3> <p >Candidates who meet the qualifications are encouraged to apply for this full-time position.</p>

We are looking for a highly skilled Senior Infrastructure Operations Engineer to manage and support a complex hybrid infrastructure environment covering servers, virtualization, networking, cloud platforms, security controls and on-premises infrastructure. The successful candidate will be expected to work independently, troubleshoot complex technical issues, identify operational and security gaps, and recommend practical improvements to enhance infrastructure availability, performance, resilience and security.<br>Candidates with 9+ years of experience and demonstrated technical leadership, infrastructure ownership and roadmap/standards experience may also be considered for the Lead Infrastructure Operations Engineer level.<br>Key Responsibilities Manage and support physical and virtual Windows and/or Linux server environments, virtualization, storage and backup infrastructure. Operate and maintain hybrid cloud and on-premises infrastructure, ensuring availability, performance and capacity. Configure, maintain and troubleshoot enterprise networks, including switches, access points, VLANs, routing and wireless connectivity. Support firewalls, load balancers, VPNs and network-security solutions. Provide advanced operational support for Cisco ISE, CCTV and related on-premises infrastructure. Monitor infrastructure health and proactively resolve performance, availability and security issues. Lead the resolution of complex infrastructure incidents and perform root-cause analysis. Implement infrastructure hardening, cybersecurity controls, vulnerability remediation and patching requirements. Assess the existing infrastructure and identify operational, network and security gaps. Recommend improvements to enhance availability, resilience, performance and security. Maintain infrastructure diagrams, configuration records, SOPs and recovery documentation. Support backup, restoration, business continuity and disaster recovery activities. Coordinate with cloud providers, telecommunications providers and technology vendors. Participate in infrastructure projects and technical change-management activities. Provide technical guidance and knowledge transfer to internal teams.<br>Requirements Bachelor’s degree in Computer Science, Information Technology, Network Engineering or a related field.6+ years of relevant experience in infrastructure operations, system administration and/or enterprise networking. Strong hands-on experience with hybrid cloud and on-premises infrastructure. Strong Windows and/or Linux administration and virtualization experience. Solid knowledge of TCP/IP, DNS, DHCP, VLANs, routing, switching and wireless networks. Hands-on experience with enterprise firewalls, load balancers, VPNs and network-security solutions. Experience with Microsoft Azure, AWS or equivalent cloud platforms. Experience implementing cybersecurity, hardening, vulnerability remediation and compliance requirements. Strong troubleshooting, incident management and root-cause analysis capabilities. Ability to work independently and manage multiple operational priorities. Strong documentation, stakeholder-management and communication skills. Good command of English.<br>Preferred Qualifications Microsoft, Cisco, VMware, AWS, Azure or cybersecurity certification. Hands-on experience with Cisco ISE and CCTV infrastructure. Experience with infrastructure monitoring, backup and disaster-recovery solutions. ITIL certification or strong knowledge of IT service-management practices. Experience supporting government, critical infrastructure or large enterprise environments. For Lead-level consideration: experience acting as a technical escalation point, leading major incidents, defining infrastructure standards or roadmaps, and driving infrastructure improvement initiatives.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Overview Of The Role:</b></p><p><br></p><p>The role requires ensuring compliance with customs and port authorities as well as adhering to KSA regulatory requirements. Key responsibilities include warehousing, documentation, port clearance, and ensuring prompt deliveries across various dealer locations in KSA to achieve optimal customer satisfaction and business targets. Success in this role involves on-time supply and delivery at minimal cost, maintaining budgeted net contribution through strategic cost management, and fostering strong relationships with customers and regulatory bodies.</p><p><br></p><p><b>What You Will Do:</b></p><p><br></p><ul><li>Ensure strict, accurate, and timely management reporting to provide visibility of daily operational performance, achievements, and trends.</li><li>Update KPI dashboards and operational reports for management review through SAP systems.</li><li>Develop, implement, and maintain SOPs for all logistics and supply chain activities within the division.</li><li>Ensure SOPs are in place for all supply chain activities to standardize procedures.</li><li>Monitor financial targets through monthly P&amp;L review.</li><li>Achieve Net Profit budget through strict cost control and monitoring financial dimensions.</li><li>Maintain strong relationships with customers by providing proactive communication, advice, and operational feedback.</li><li>Engage with customers regularly via email, calls, online Teams calls, and face-to-face contacts.</li><li>Ensure timely delivery of vehicles and customer requirements across all showrooms, dealer, and distributor locations in KSA.</li><li>Ensure all vehicle movements within the premises adhere to strict compliance with safety and relevant quality standards.</li><li>Formulate and finalize SLAs with customers and negotiate with suppliers aligned with business objectives.</li><li>Collaborate with management to prepare and sign SLAs and contracts with customers and suppliers, regularly reviewing performance.</li><li>Conduct staff performance appraisals and development reviews in line with company regulations.</li><li>Implement PDR techniques for staff development both half-yearly and yearly.</li></ul><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p><b>Required Skills To Be Successful:</b></p><p><br></p><ul><li>Strong knowledge of SAP and relevant computer applications.</li><li>Organizational skills to manage logistics efficiently.</li><li>Ability to make informed decisions under pressure.</li><li>Excellent interpersonal and communication skills for customer and team interactions.</li></ul><p><br></p><p><b>What Qualifies You For The Role:</b></p><p><br></p><ul><li>Degree in any discipline from a recognized institution.</li><li>At least 7 years of relevant experience in operations management or a related field.</li><li>Proficiency in SAP and computer applications with a strong understanding of logistics processes.</li><li>Excellent organizational, decision-making, and interpersonal skills.</li></ul><p><br></p></div>