We are seeking a Senior Operations Director to lead the operational strategy and execution of our insurance broking businesses.
The successful candidate will have overall responsibility for the performance and effectiveness of selected insurance broking entities across the region, on a need basis. The role encompasses all aspects of insurance brokerage functions, including account management, business performance, governance, technology, process optimization, and business enablement.
While the position has a regional mandate, its initial focus will be on supporting one country at a time by working closely with local leadership teams. The Senior Operations Director will help develop a scalable operating model that preserves the high standards of service excellence and client experience, reinforcing the business's success. As the Group continues to grow, the role will partner with country leadership teams to embed best practices, strengthen governance, and drive consistency and performance across the region.
This is a unique opportunity to join a successful and expanding international insurance broking group and play a pivotal role in shaping its next phase of growth.
Candidate Profile Proven leadership experience within a B2B insurance broking environment. Extensive hands-on experience managing end-to-end insurance broking operations, including account management, placement support, policy administration, renewals, claims coordination, operational controls, regulatory compliance, and business performance management. Demonstrated success in managing, servicing, and retaining large and complex employee benefits insurance portfolios while maintaining exceptional client outcomes. Strong understanding of insurance brokerage operating models, service delivery frameworks, governance, operational risk, and continuous process improvement. Deep knowledge of GCC insurance markets, with particular expertise in Saudi Arabia. Highly client-centric, with a proven track record of delivering outstanding service quality, building long-term client relationships, and achieving high retention and renewal rates. Strong commercial acumen with the ability to monitor operational KPIs, and drive sustainable business performance. A Bachelor's degree is required. An MBA or equivalent postgraduate qualification and/or professional insurance qualifications are advantageous.