Operation Specialist Jobs in Saudi

About The Company<br><br>Nokhbat Segadty Trading Company operates an e-commerce store, retail branches, seasonal exhibitions, and an external manufacturing line for custom seating products.<br><br>Our operations are managed through an integrated ecosystem that includes:<br><br> Zid for e-commerce orders. Amazon, Trendyol, and other marketplaces. WMS for inventory and warehouse transactions. Click Up for task management, documentation, and operational follow-up. External fulfillment, logistics, courier, and manufacturing partners. <br><br>We also have a unified and approved 182-page Operations Manual covering procedures, responsibilities, required evidence, common errors, and escalation paths. You will not be starting from scratch; you will inherit an established operating system and be responsible for managing, enforcing, and improving it.<br><br>Role Summary<br><br>We are looking for an experienced Operations & Logistics Manager to lead the complete order and fulfillment cycle—from the moment an order is received through Zid or a marketplace, through picking, packing, fulfillment, shipping, and final delivery to the customer.<br><br>The role includes managing warehouse and inventory activities through the WMS, overseeing fulfillment and courier partners, managing marketplace operations, coordinating stock replenishment for branches and seasonal exhibitions, supervising external manufacturing, and ensuring that all teams comply with the approved service level agreements.<br><br>This is a hands-on leadership role that requires strong operational ownership, attention to detail, analytical thinking, and the ability to identify root causes rather than only resolving individual incidents.<br><br>Key Responsibilities<br><br>E-Commerce and Order Fulfillment<br><br> Manage and monitor daily orders through the Zid Dashboard. Oversee the complete order lifecycle from order receipt to picking, packing, shipping, delivery, cancellation, return, or final closure. Ensure that no order remains in any operational status beyond the approved processing time. Review and process incoming orders and confirm that they are ready for fulfillment. Coordinate picking, packing, and order fulfillment with warehouse and fulfillment teams. Monitor pending, delayed, cancelled, and exception orders and take immediate corrective action. Resolve operational issues involving missing products, incorrect quantities, duplicate orders, cancellations, exchanges, and returns. Ensure all order statuses are accurate and updated across Zid, the WMS, fulfillment systems, and courier systems. Investigate recurring order issues, identify their root causes, and implement preventive actions. <br><br>Marketplace Operations<br><br> Manage daily operations across Amazon, Trendyol, and other marketplaces. Process and monitor marketplace orders according to each platform's operational requirements and service level agreements. Monitor cancellations, returns, delayed orders, failed fulfillment, and marketplace penalties. Ensure order and shipment statuses are updated accurately across all platforms. Coordinate product availability and inventory synchronization between the e-commerce store and marketplaces. Resolve issues related to stock keeping units, barcodes, product mapping, bundles, and inventory synchronization. Ensure marketplace orders are deducted from the correct inventory location. Coordinate with the technical team to maintain and improve marketplace integrations and automation. Identify operational issues that may negatively affect marketplace ratings, account health, or customer experience. <br><br>Warehouse and Inventory Management<br><br> Manage inventory movements and warehouse transactions through the WMS. Ensure that all receipts, issues, returns, transfers, damaged items, and stock adjustments are supported by approved documents. Monitor stock accuracy and reconcile physical inventory with system inventory. Investigate inventory discrepancies and resolve them before they become financial losses. Ensure accurate stock keeping unit and barcode mapping across all sales channels. Monitor low-stock and out-of-stock products and initiate replenishment when required. Supervise bundle assembly and disassembly and ensure all related movements are documented correctly. Control internal stock transfers and ensure the receiving and issuing locations record each movement accurately. Prevent unauthorized manual inventory adjustments and maintain a complete audit trail for every stock movement. Conduct periodic inventory reconciliation with fulfillment partners. <br><br>Branch and Seasonal Exhibition Coordination<br><br> Manage stock replenishment and transfers between the main warehouse, retail branches, and seasonal exhibitions. Ensure all transfers are processed through the approved official workflow. Confirm that each transfer includes the required system files, warehouse documents, and signed issue vouchers. Monitor branch stock availability and coordinate replenishment based on actual sales and forecasted demand. Support the operational setup and stock preparation of new branches and seasonal exhibitions. Ensure transfers do not create unexplained inventory differences between locations. <br><br>Shipping and Logistics Operations<br><br> Manage daily coordination with courier, logistics, and fulfillment partners. Ensure each order is assigned to the appropriate shipping provider based on location, cost, service quality, and delivery requirements. Monitor airway bill creation, shipment pickup, dispatch, delivery status, failed delivery, and returns. Reconcile shipment statuses between the company's systems and courier platforms. Follow up on shipments that remain in "Ready," "Pending," or other delayed statuses beyond the approved service level. Resolve delivery issues in coordination with couriers, warehouse teams, fulfillment partners, and customer service. Analyze courier performance, delivery times, failure rates, return rates, and recurring complaints. Escalate repeated failures and recommend changing the courier or fulfillment provider when necessary. Review shipping costs and ensure that invoices and surcharges comply with approved commercial agreements. Support and monitor shipments to Gulf Cooperation Council countries. <br><br>External Manufacturing Operations<br><br> Supervise external manufacturing of custom seating and related products. Monitor production schedules, delivery commitments, quality standards, and pending orders. Coordinate with workshops and suppliers to resolve delays and quality issues. Track customer complaints related to manufacturing quality and ensure corrective action is completed. Apply approved delay deductions, quality compensation, and financial settlements. Coordinate with finance to ensure accurate settlement of manufacturing charges, deductions, and compensation. Identify recurring production defects and escalate them to senior management with corrective recommendations. <br><br>Team Leadership and Daily Operations<br><br> Lead warehouse, logistics, fulfillment, and order-processing teams. Set daily operational priorities and assign responsibilities clearly. Monitor employee productivity, order accuracy, and compliance with approved procedures. Ensure every outgoing shipment is scanned and documented through the approved tracking sheet. Hold team members accountable for delays, errors, missing documentation, and unclosed tasks. Train new employees using the approved Operations Manual and confirm their understanding of each procedure. Ensure tasks and operational evidence are documented through Click Up. Maintain clear ownership of every pending issue until it is fully resolved and closed. <br><br>Operations Control, Reporting, and Improvement<br><br> Prepare daily, weekly, and monthly operational reports. Track order fulfillment, delays, cancellations, returns, inventory discrepancies, delivery failures, and operational errors. Build and maintain operational dashboards using raw data from different systems. Monitor performance against approved key performance indicators and service level agreements. Identify recurring issues and conduct root-cause analysis. Implement corrective and preventive actions and measure whether they successfully resolved the problem. Recommend automation opportunities that reduce manual work and operational errors. Update the Operations Manual and workflows whenever a process, system, responsibility, or policy changes. Ensure that every process has a clearly assigned owner, completion deadline, required evidence, and escalation path. Coordinate continuously between E-Commerce, Marketplaces, Warehouse, Branches, Customer Service, Finance, Technical, Fulfillment, Logistics, and External Manufacturing teams. <br><br>Requirements<br><br>Requirements<br><br> Minimum of six years of experience in operations, logistics, e-commerce fulfillment, retail operations, or a similar field. Proven leadership experience managing warehouse, fulfillment, logistics, or e-commerce operations teams. Hands-on experience with a Warehouse Management System. Experience using Click Up or a similar task-management and documentation platform. Strong experience in order processing, inventory management, fulfillment, shipping, and operational reconciliation. Ability to create, document, implement, and measure operational procedures—not only execute them. Experience managing external parties such as couriers, fulfillment providers, warehouses, suppliers, or manufacturing workshops. Strong numerical and analytical skills, including shipping-cost calculations, inventory variance analysis, and operational performance measurement. Strong proficiency in Excel and Google Sheets. Ability to create reports and dashboards from raw operational data. Strong problem-solving and root-cause analysis skills. Ability to manage a high volume of orders and coordinate across several teams. Strong attention to detail and a high level of ownership. Professional working proficiency in Arabic and English. <br><br>Preferred Qualifications<br><br>The following experience is an advantage but is not mandatory:<br><br> Experience with Zid or a similar e-commerce platform. Experience with Amazon Seller Central, Trendyol, or other marketplaces. Experience with marketplace integrations and inventory synchronization. Experience opening and replenishing retail branches or seasonal exhibitions. Experience shipping orders to Gulf Cooperation Council countries. Experience supervising external manufacturing operations. Experience building automated operational dashboards. Experience using artificial intelligence tools for reporting, analysis, dashboards, automation, or process improvement. <br><br>Key Performance Indicators<br><br>Performance in this role will be measured through:<br><br> On-Time Fulfillment Rate. Order Processing Time. Order Accuracy Rate. Marketplace Service Level Agreement Compliance. Number and Age of Pending and Delayed Orders. Order Cancellation Rate. Inventory Accuracy. Stock Availability. Inventory Reconciliation Differences. Return and Failed Delivery Rate. Courier and Fulfillment Partner Performance. Issue Resolution Time. Branch Replenishment Accuracy. External Manufacturing Lead Time and Quality. Compliance with Approved Procedures. Overall Operational Efficiency. <br><br>Benefits<br><br>What We Offer<br><br> A documented operational system with a 182-page Operations Manual, approved policies, clear responsibilities, and defined authority. An established operating structure that you will manage and improve. Genuine decision-making authority, including courier selection, stock-transfer approval, operational escalation, and partner-performance decisions. Direct communication with the General Manager without unnecessary management layers.

About The Company<br><br>Nokhbat Segadty Trading Company operates an e-commerce store, retail branches, seasonal exhibitions, and an external manufacturing line for custom seating products.<br><br>Our operations are managed through an integrated ecosystem that includes:<br><br> Zid for e-commerce orders. Amazon, Trendyol, and other marketplaces. WMS for inventory and warehouse transactions. Click Up for task management, documentation, and operational follow-up. External fulfillment, logistics, courier, and manufacturing partners. <br><br>We also have a unified and approved 182-page Operations Manual covering procedures, responsibilities, required evidence, common errors, and escalation paths. You will not be starting from scratch; you will inherit an established operating system and be responsible for managing, enforcing, and improving it.<br><br>Role Summary<br><br>We are looking for an experienced Operations & Logistics Manager to lead the complete order and fulfillment cycle—from the moment an order is received through Zid or a marketplace, through picking, packing, fulfillment, shipping, and final delivery to the customer.<br><br>The role includes managing warehouse and inventory activities through the WMS, overseeing fulfillment and courier partners, managing marketplace operations, coordinating stock replenishment for branches and seasonal exhibitions, supervising external manufacturing, and ensuring that all teams comply with the approved service level agreements.<br><br>This is a hands-on leadership role that requires strong operational ownership, attention to detail, analytical thinking, and the ability to identify root causes rather than only resolving individual incidents.<br><br>Key Responsibilities<br><br>E-Commerce and Order Fulfillment<br><br> Manage and monitor daily orders through the Zid Dashboard. Oversee the complete order lifecycle from order receipt to picking, packing, shipping, delivery, cancellation, return, or final closure. Ensure that no order remains in any operational status beyond the approved processing time. Review and process incoming orders and confirm that they are ready for fulfillment. Coordinate picking, packing, and order fulfillment with warehouse and fulfillment teams. Monitor pending, delayed, cancelled, and exception orders and take immediate corrective action. Resolve operational issues involving missing products, incorrect quantities, duplicate orders, cancellations, exchanges, and returns. Ensure all order statuses are accurate and updated across Zid, the WMS, fulfillment systems, and courier systems. Investigate recurring order issues, identify their root causes, and implement preventive actions. <br><br>Marketplace Operations<br><br> Manage daily operations across Amazon, Trendyol, and other marketplaces. Process and monitor marketplace orders according to each platform's operational requirements and service level agreements. Monitor cancellations, returns, delayed orders, failed fulfillment, and marketplace penalties. Ensure order and shipment statuses are updated accurately across all platforms. Coordinate product availability and inventory synchronization between the e-commerce store and marketplaces. Resolve issues related to stock keeping units, barcodes, product mapping, bundles, and inventory synchronization. Ensure marketplace orders are deducted from the correct inventory location. Coordinate with the technical team to maintain and improve marketplace integrations and automation. Identify operational issues that may negatively affect marketplace ratings, account health, or customer experience. <br><br>Warehouse and Inventory Management<br><br> Manage inventory movements and warehouse transactions through the WMS. Ensure that all receipts, issues, returns, transfers, damaged items, and stock adjustments are supported by approved documents. Monitor stock accuracy and reconcile physical inventory with system inventory. Investigate inventory discrepancies and resolve them before they become financial losses. Ensure accurate stock keeping unit and barcode mapping across all sales channels. Monitor low-stock and out-of-stock products and initiate replenishment when required. Supervise bundle assembly and disassembly and ensure all related movements are documented correctly. Control internal stock transfers and ensure the receiving and issuing locations record each movement accurately. Prevent unauthorized manual inventory adjustments and maintain a complete audit trail for every stock movement. Conduct periodic inventory reconciliation with fulfillment partners. <br><br>Branch and Seasonal Exhibition Coordination<br><br> Manage stock replenishment and transfers between the main warehouse, retail branches, and seasonal exhibitions. Ensure all transfers are processed through the approved official workflow. Confirm that each transfer includes the required system files, warehouse documents, and signed issue vouchers. Monitor branch stock availability and coordinate replenishment based on actual sales and forecasted demand. Support the operational setup and stock preparation of new branches and seasonal exhibitions. Ensure transfers do not create unexplained inventory differences between locations. <br><br>Shipping and Logistics Operations<br><br> Manage daily coordination with courier, logistics, and fulfillment partners. Ensure each order is assigned to the appropriate shipping provider based on location, cost, service quality, and delivery requirements. Monitor airway bill creation, shipment pickup, dispatch, delivery status, failed delivery, and returns. Reconcile shipment statuses between the company's systems and courier platforms. Follow up on shipments that remain in "Ready," "Pending," or other delayed statuses beyond the approved service level. Resolve delivery issues in coordination with couriers, warehouse teams, fulfillment partners, and customer service. Analyze courier performance, delivery times, failure rates, return rates, and recurring complaints. Escalate repeated failures and recommend changing the courier or fulfillment provider when necessary. Review shipping costs and ensure that invoices and surcharges comply with approved commercial agreements. Support and monitor shipments to Gulf Cooperation Council countries. <br><br>External Manufacturing Operations<br><br> Supervise external manufacturing of custom seating and related products. Monitor production schedules, delivery commitments, quality standards, and pending orders. Coordinate with workshops and suppliers to resolve delays and quality issues. Track customer complaints related to manufacturing quality and ensure corrective action is completed. Apply approved delay deductions, quality compensation, and financial settlements. Coordinate with finance to ensure accurate settlement of manufacturing charges, deductions, and compensation. Identify recurring production defects and escalate them to senior management with corrective recommendations. <br><br>Team Leadership and Daily Operations<br><br> Lead warehouse, logistics, fulfillment, and order-processing teams. Set daily operational priorities and assign responsibilities clearly. Monitor employee productivity, order accuracy, and compliance with approved procedures. Ensure every outgoing shipment is scanned and documented through the approved tracking sheet. Hold team members accountable for delays, errors, missing documentation, and unclosed tasks. Train new employees using the approved Operations Manual and confirm their understanding of each procedure. Ensure tasks and operational evidence are documented through Click Up. Maintain clear ownership of every pending issue until it is fully resolved and closed. <br><br>Operations Control, Reporting, and Improvement<br><br> Prepare daily, weekly, and monthly operational reports. Track order fulfillment, delays, cancellations, returns, inventory discrepancies, delivery failures, and operational errors. Build and maintain operational dashboards using raw data from different systems. Monitor performance against approved key performance indicators and service level agreements. Identify recurring issues and conduct root-cause analysis. Implement corrective and preventive actions and measure whether they successfully resolved the problem. Recommend automation opportunities that reduce manual work and operational errors. Update the Operations Manual and workflows whenever a process, system, responsibility, or policy changes. Ensure that every process has a clearly assigned owner, completion deadline, required evidence, and escalation path. Coordinate continuously between E-Commerce, Marketplaces, Warehouse, Branches, Customer Service, Finance, Technical, Fulfillment, Logistics, and External Manufacturing teams. <br><br>Requirements<br><br>Requirements<br><br> Minimum of six years of experience in operations, logistics, e-commerce fulfillment, retail operations, or a similar field. Proven leadership experience managing warehouse, fulfillment, logistics, or e-commerce operations teams. Hands-on experience with a Warehouse Management System. Experience using Click Up or a similar task-management and documentation platform. Strong experience in order processing, inventory management, fulfillment, shipping, and operational reconciliation. Ability to create, document, implement, and measure operational procedures—not only execute them. Experience managing external parties such as couriers, fulfillment providers, warehouses, suppliers, or manufacturing workshops. Strong numerical and analytical skills, including shipping-cost calculations, inventory variance analysis, and operational performance measurement. Strong proficiency in Excel and Google Sheets. Ability to create reports and dashboards from raw operational data. Strong problem-solving and root-cause analysis skills. Ability to manage a high volume of orders and coordinate across several teams. Strong attention to detail and a high level of ownership. Professional working proficiency in Arabic and English. <br><br>Preferred Qualifications<br><br>The following experience is an advantage but is not mandatory:<br><br> Experience with Zid or a similar e-commerce platform. Experience with Amazon Seller Central, Trendyol, or other marketplaces. Experience with marketplace integrations and inventory synchronization. Experience opening and replenishing retail branches or seasonal exhibitions. Experience shipping orders to Gulf Cooperation Council countries. Experience supervising external manufacturing operations. Experience building automated operational dashboards. Experience using artificial intelligence tools for reporting, analysis, dashboards, automation, or process improvement. <br><br>Key Performance Indicators<br><br>Performance in this role will be measured through:<br><br> On-Time Fulfillment Rate. Order Processing Time. Order Accuracy Rate. Marketplace Service Level Agreement Compliance. Number and Age of Pending and Delayed Orders. Order Cancellation Rate. Inventory Accuracy. Stock Availability. Inventory Reconciliation Differences. Return and Failed Delivery Rate. Courier and Fulfillment Partner Performance. Issue Resolution Time. Branch Replenishment Accuracy. External Manufacturing Lead Time and Quality. Compliance with Approved Procedures. Overall Operational Efficiency. <br><br>Benefits<br><br>What We Offer<br><br> A documented operational system with a 182-page Operations Manual, approved policies, clear responsibilities, and defined authority. An established operating structure that you will manage and improve. Genuine decision-making authority, including courier selection, stock-transfer approval, operational escalation, and partner-performance decisions. Direct communication with the General Manager without unnecessary management layers.

<h3 >About Air Arabia</h3> <p >Air Arabia is seeking a <strong >Coordinator Flight Operations</strong> to join its team in <strong >Dammam, Eastern Region</strong>. This full-time position supports the efficient functioning of flight operations within the company.</p> <h3 >Role Overview</h3> <p >The Coordinator Flight Operations serves as a central point of contact between Flight Operations and various internal and external parties. The primary objective is to ensure the legality and readiness of pilots by providing comprehensive administrative support on a daily basis. This role is crucial for maintaining a smooth workflow, fostering effective internal communication, and ensuring strict compliance with Air Arabia policies, standards, and relevant civil aviation regulations concerning licenses, trainings, and medical checks.</p> <h3 >Key Responsibilities</h3> <ul > <li >Facilitate pilots' daily operational work and manage the continuous renewal of licenses and passes to ensure adherence to Air Arabia policies and GACA/civil aviation regulations.</li> <li >Provide support for aero-medical check-up formalities, including arranging initial medical appointments and necessary documentation for new recruits. Track medical expiry dates, proactively plan, and coordinate with designated clinics for medical card renewals.</li> <li >Audit, verify, and follow up on medical invoices to ensure compatibility with contract terms and conditions and the certificates issued to pilots.</li> <li >Update the Cesar System and AeroLine System with essential data, expiry dates, and validations for licenses, medical cards, and other documents as required by GACA/civil aviation authority for audit purposes.</li> <li >Maintain an accurate and up-to-date database of all function-related records, such as documents, licenses, appreciation letters, rosters, warnings, and various reports (*, Captains’ Reports and “Discretion Reports”).</li> <li >Generate regular and ad-hoc communications and notices for pilots as instructed by the Chief Pilot or Head of Flight Operations, including Notices to Pilots and Joint Notices to pilots and cabin crew.</li> <li >Communicate and follow up with GACA/respective civil aviation authority to facilitate temporary validations, Air Law Exams, and Licenses, coordinating with pilots for required information and documents.</li> <li >Coordinate with the Crew Planning &amp; Control teams to ensure on-time training for pilots.</li> <li >Manage function purchases and expense claims, including uniforms, stationery, and business cards, as instructed and within the agreed budget. Process requests on the system and coordinate with Finance for timely settlement of all function-related invoices.</li> <li >Prepare study materials for new recruits and the necessary documents for PPC/Line Checks/Command Upgrades, among other requirements.</li> </ul> <h3 >Qualifications and Experience</h3> <p >Candidates for this role should possess <strong >0-1 years of relevant experience</strong>. The ability to manage administrative tasks efficiently and ensure compliance with aviation regulations is essential.</p> <h3 >Work Environment</h3> <p >This is a <strong >full-time position</strong> based in <strong >Dammam, Saudi Arabia</strong>, operating within a dynamic aviation environment.</p> <h3 >Application Process</h3> <p >We invite qualified candidates to apply for this role.</p>

<p>About the Role We're looking for a highly organized and motivated Entry-Level Administrative Professional to support our remote Operations team. In this role, you'll help keep day-to-day business activities running efficiently by providing administrative, operational, and coordination support across multiple departments. This opportunity is ideal for someone beginning their career who enjoys staying organized, solving problems, and working collaboratively in a fast-paced remote environment. You'll gain hands-on experience with business operations while contributing to projects that help teams stay productive and connected.</p><p><b>Key Responsibilities</b></p><p>Operations &amp; Administrative Support</p><ul><li>Provide daily administrative support to internal teams across the organization.</li><li>Coordinate calendars, schedule meetings, and assist with meeting preparation.</li><li>Track action items and support project follow-ups to ensure tasks are completed on time.</li><li>Maintain organized workflows and help improve operational efficiency.</li></ul><p>Office &amp; Process Coordination</p><ul><li>Maintain internal documentation, shared resources, and operational trackers.</li><li>Assist with onboarding activities, including documentation and team coordination.</li><li>Perform data entry, record maintenance, and basic reporting tasks.</li><li>Help identify opportunities to improve administrative processes and streamline workflows.</li></ul><p>Communication &amp; Collaboration</p><ul><li>Serve as a dependable point of contact for internal operational requests.</li><li>Communicate professionally with cross-functional teams in a fully remote environment.</li><li>Collaborate across departments to ensure projects and administrative tasks are completed accurately and efficiently.</li></ul><p>Systems &amp; Data Management</p><ul><li>Maintain accurate information across internal systems and databases.</li><li>Organize digital files and support document management best practices.</li><li>Follow established procedures to ensure data accuracy, consistency, and compliance.</li></ul><p>What We Offer</p><ul><li>A fully remote, flexible work environment.</li><li>Opportunities to learn and grow within business operations and cross-functional teams.</li><li>A collaborative and supportive culture focused on professional development.</li><li>Meaningful work that directly contributes to organizational success.</li><li>Competitive compensation and benefits based on experience.</li><li>A stable, team-oriented workplace committed to long-term growth.</li></ul><p>Diversity &amp; Inclusion</p><p>We believe diverse perspectives strengthen our team and drive better outcomes. We are committed to building an inclusive workplace where all employees feel respected, supported, and empowered to succeed. We welcome applications from qualified candidates of all backgrounds and experiences.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>0 2 years of administrative, operations, office support, or related experience (internships are welcome).</li><li>Strong organizational skills with exceptional attention to detail.</li><li>Excellent written and verbal communication skills.</li><li>Ability to prioritize multiple tasks while working independently in a remote environment.</li><li>Self-motivated, proactive, and eager to learn.</li><li>Proficiency with Google Workspace, Microsoft Office, or similar productivity software.</li><li>Experience with CRM platforms or other business systems is a plus, but not required.</li></ul>

<p>About the Role We're looking for a highly organized and motivated Entry-Level Administrative Professional to support our remote Operations team. In this role, you'll help keep day-to-day business activities running efficiently by providing administrative, operational, and coordination support across multiple departments. This opportunity is ideal for someone beginning their career who enjoys staying organized, solving problems, and working collaboratively in a fast-paced remote environment. You'll gain hands-on experience with business operations while contributing to projects that help teams stay productive and connected.</p><p><b>Key Responsibilities</b></p><p>Operations &amp; Administrative Support</p><ul><li>Provide daily administrative support to internal teams across the organization.</li><li>Coordinate calendars, schedule meetings, and assist with meeting preparation.</li><li>Track action items and support project follow-ups to ensure tasks are completed on time.</li><li>Maintain organized workflows and help improve operational efficiency.</li></ul><p>Office &amp; Process Coordination</p><ul><li>Maintain internal documentation, shared resources, and operational trackers.</li><li>Assist with onboarding activities, including documentation and team coordination.</li><li>Perform data entry, record maintenance, and basic reporting tasks.</li><li>Help identify opportunities to improve administrative processes and streamline workflows.</li></ul><p>Communication &amp; Collaboration</p><ul><li>Serve as a dependable point of contact for internal operational requests.</li><li>Communicate professionally with cross-functional teams in a fully remote environment.</li><li>Collaborate across departments to ensure projects and administrative tasks are completed accurately and efficiently.</li></ul><p>Systems &amp; Data Management</p><ul><li>Maintain accurate information across internal systems and databases.</li><li>Organize digital files and support document management best practices.</li><li>Follow established procedures to ensure data accuracy, consistency, and compliance.</li></ul><p>What We Offer</p><ul><li>A fully remote, flexible work environment.</li><li>Opportunities to learn and grow within business operations and cross-functional teams.</li><li>A collaborative and supportive culture focused on professional development.</li><li>Meaningful work that directly contributes to organizational success.</li><li>Competitive compensation and benefits based on experience.</li><li>A stable, team-oriented workplace committed to long-term growth.</li></ul><p>Diversity &amp; Inclusion</p><p>We believe diverse perspectives strengthen our team and drive better outcomes. We are committed to building an inclusive workplace where all employees feel respected, supported, and empowered to succeed. We welcome applications from qualified candidates of all backgrounds and experiences.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>0 2 years of administrative, operations, office support, or related experience (internships are welcome).</li><li>Strong organizational skills with exceptional attention to detail.</li><li>Excellent written and verbal communication skills.</li><li>Ability to prioritize multiple tasks while working independently in a remote environment.</li><li>Self-motivated, proactive, and eager to learn.</li><li>Proficiency with Google Workspace, Microsoft Office, or similar productivity software.</li><li>Experience with CRM platforms or other business systems is a plus, but not required.</li></ul>

<p><br></p><p><b>Key Responsibilities</b></p><p>Administrative Support</p><ul><li>Provide comprehensive administrative assistance to operations managers and leadership teams.</li><li>Manage calendars, schedule meetings, appointments, and virtual conferences across multiple time zones.</li><li>Prepare meeting agendas, record meeting minutes, and follow up on assigned action items.</li><li>Organize and maintain digital filing systems and ensure accurate document management.</li><li>Draft, edit, proofread, and format reports, presentations, correspondence, and operational documents.</li><li>Handle confidential information with professionalism and discretion.</li></ul><p>Operations Coordination</p><ul><li>Support daily operational activities and assist in improving workflow efficiency.</li><li>Coordinate internal communication between departments and external stakeholders.</li><li>Monitor operational tasks and ensure deadlines are met.</li><li>Assist with project coordination and progress tracking.</li><li>Maintain operational records and update internal databases.</li><li>Prepare operational reports and performance summaries for management.</li></ul><p>Communication &amp; Customer Support</p><ul><li>Respond promptly and professionally to emails, phone calls, and internal communications.</li><li>Serve as the first point of contact for administrative inquiries.</li><li>Coordinate communication with vendors, contractors, clients, and business partners.</li><li>Support customer and stakeholder communications when required.</li><li>Ensure professional and consistent communication standards are maintained.</li></ul><p>Documentation &amp; Record Management</p><ul><li>Create, update, and maintain company documentation.</li><li>Organize digital records for easy retrieval and compliance.</li><li>Maintain accurate operational logs, reports, and administrative records.</li><li>Ensure document version control and adherence to company procedures.</li></ul><p>Scheduling &amp; Coordination</p><ul><li>Coordinate virtual meetings, webinars, and internal events.</li><li>Arrange travel plans, itineraries, and accommodation when necessary.</li><li>Manage shared calendars and scheduling conflicts efficiently.</li><li>Coordinate onboarding schedules and administrative support for new employees.</li></ul><p>Data Management &amp; Reporting</p><ul><li>Collect, verify, and enter operational data accurately.</li><li>Generate weekly and monthly administrative reports.</li><li>Assist with KPI tracking and operational performance reporting.</li><li>Analyze administrative processes and recommend improvements.</li></ul><p>Process Improvement</p><ul><li>Identify opportunities to streamline administrative workflows.</li><li>Support implementation of new operational procedures.</li><li>Assist with documentation of standard operating procedures (SOPs).</li><li>Promote efficiency through the effective use of digital collaboration tools.</li></ul><p>Required Qualifications</p><ul><li>Bachelor's degree in Business Administration, Office Management, Operations Management, or a related field.</li><li>Minimum of 2 years of experience in administrative support, office administration, operations coordination, or executive assistance.</li><li>Experience working in a remote or distributed team environment is preferred.</li><li>Excellent organizational and time-management skills.</li><li>Strong written and verbal communication skills in English.</li><li>Arabic language proficiency is considered an advantage.</li><li>High level of professionalism and confidentiality.</li><li>Strong analytical and problem-solving abilities.</li><li>Ability to prioritize tasks and work independently with minimal supervision.</li><li>Exceptional attention to detail and accuracy.</li></ul><p>Technical Skills</p><ul><li>Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)</li><li>Google Workspace (Docs, Sheets, Slides, Drive, Calendar)</li><li>Zoom, Microsoft Teams, and Google Meet</li><li>Project management platforms such as Asana, Trello, Monday.com, ClickUp, or similar</li><li>Slack and other workplace communication platforms</li><li>Cloud document management systems</li><li>Data entry and reporting tools</li></ul><p>Preferred Qualifications</p><ul><li>Experience supporting executive leadership or operations teams.</li><li>Familiarity with remote collaboration technologies.</li><li>Knowledge of office administration best practices.</li><li>Experience working within multicultural or international organizations.</li><li>Basic project management knowledge or certification is an advantage.</li></ul><p>Core Competencies</p><ul><li>Organization and planning</li><li>Time management</li><li>Communication</li><li>Team collaboration</li><li>Critical thinking</li><li>Adaptability</li><li>Professionalism</li><li>Accountability</li><li>Initiative</li><li>Confidentiality</li><li>Customer service orientation</li><li>Attention to detail</li></ul><p>Performance Expectations</p><ul><li>The successful candidate will:</li><li>Deliver accurate and timely administrative support.</li><li>Maintain organized documentation and operational records.</li><li>Support smooth communication across departments.</li><li>Meet deadlines consistently while managing multiple priorities.</li><li>Contribute to operational improvements and process efficiency.</li><li>Demonstrate reliability, integrity, and professionalism in all interactions.</li></ul><p>Benefits</p><ul><li>Fully remote work environment.</li><li>Competitive salary.</li><li>Flexible working arrangements.</li><li>Professional development and training opportunities.</li><li>Collaborative international team environment.</li><li>Career growth opportunities within PULSE (MENA).</li><li>Paid annual leave and applicable company benefits.</li><li>Access to modern digital collaboration tools and resources.</li></ul><p>Equal Opportunity Employer PULSE (MENA) is committed to fostering an inclusive and diverse workplace where all qualified applicants receive equal consideration for employment. We value diverse perspectives and believe they strengthen our team and the communities we serve.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's degree in Business Administration, Office Management, Operations Management, or a related field.</li><li>Minimum of 2 years of experience in administrative support, office administration, operations coordination, or executive assistance.</li><li>Experience working in a remote or distributed team environment is preferred.</li><li>Excellent organizational and time-management skills.</li><li>Strong written and verbal communication skills in English.</li><li>Arabic language proficiency is considered an advantage.</li><li>High level of professionalism and confidentiality.</li><li>Strong analytical and problem-solving abilities.</li><li>Ability to prioritize tasks and work independently with minimal supervision.</li><li>Exceptional attention to detail and accuracy.</li><li>Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)</li><li>Google Workspace (Docs, Sheets, Slides, Drive, Calendar)</li><li>Zoom, Microsoft Teams, and Google Meet</li><li>Project management platforms such as Asana, Trello, Monday.com, ClickUp, or similar</li><li>Slack and other workplace communication platforms</li><li>Cloud document management systems</li><li>Data entry and reporting tools</li><li>Experience supporting executive leadership or operations teams.</li><li>Familiarity with remote collaboration technologies.</li><li>Knowledge of office administration best practices.</li><li>Experience working within multicultural or international organizations.</li><li>Basic project management knowledge or certification is an advantage.</li></ul>

<p>Our other parent Company Al Khodari &amp; Alrabiah Co. requires Procurement &amp; Operations Coordinator to support procurement, logistics, customer order processing, and daily administrative operations with following requirements:</p><p><strong>Desired Candidate Profile</strong></p><p>Bachelor's degree or Diploma in Business Administration, Supply Chain, Logistics, or a related field</p><p>3 years of relevant experience</p><p>Good knowledge of international shipping and logistics procedures.</p><p>Manage procurement and supplier coordination with excellent time management skills.</p><p>Coordinate logistics and shipment operations.</p><p>Prepare customer quotations and process orders.</p><p>Ensure smooth order fulfillment from purchase to delivery.</p><p>Handle business communications and administrative support with proficiency in English.</p><p>Proficiency in Microsoft Office, knowledge to handle ERP systems &amp; Aramco E-Marketplace procurements.</p>

<p>GCC Solutions is looking for an Operations Manager to run service delivery from our Riyadh office.</p><p>GCC Solutions is the corporate services arm of GCC Group, a Dubai-headquartered corporate services, legal structuring and capital markets group with offices in Abu Dhabi, Riyadh and Kuwait.</p><p>Company formation, licence renewals, amendments, attestations, Iqama and visa processing, payroll support and ongoing corporate administration all move through this role.</p><p>&nbsp;It is hands-on management, not oversight — you will run the team, own the processes, take the stuck cases personally, and carry accountability for deadlines that have statutory consequences when missed.</p><p>&nbsp;</p><p><strong>Responsibilities</strong></p><ul><li>Own end-to-end delivery of client engagements: incorporations, licence renewals, amendments, attestations, Iqama processing, payroll runs and corporate administration</li><li>Maintain a live matter tracker across every client, so no licence expiry, Iqama expiry, filing date or payroll cutoff is missed</li><li>Oversee processing across Qiwa, Muqeem, Mudad, GOSI, MISA, Saudi Business Center, ZATCA and Absher</li><li>Track regulatory change — fees, processes, Saudisation and Nitaqat rules, WPS requirements — and update procedures and client advice accordingly</li><li>Manage relationships with government relations officers and third-party processing centres</li><li>Act as the senior operational point of contact across the client portfolio: onboarding, escalations and renewals</li><li>Ensure client files meet KYC, AML and CDD requirements, and that periodic reviews complete on schedule</li><li>Keep the firm's own CR, licences, signatory authorities and registrations current</li><li>Manage, coach and develop the operations team; build cross-training so no service line depends on one person</li><li>Produce management reporting on delivery volumes, turnaround times, renewals pipeline and operational risk</li></ul><p>&nbsp;</p><p><strong>Requirements</strong></p><ul><li>Bachelor's degree in Business Administration, Law, Management or a related field</li><li>Six or more years in corporate services, government relations, business setup or professional services operations, including at least three in a management role</li><li>Deep working knowledge of Saudi government platforms — Qiwa, Muqeem, GOSI, MISA — and current Saudisation and Nitaqat requirements</li><li>A track record of running deadline-driven, multi-client delivery where lateness carries statutory consequences</li><li>Experience with KYC and AML client file requirements in a regulated or professional services environment</li><li>Exceptional organisation: able to hold a large volume of concurrent matters without dropping deadlines</li><li>A process mindset — documents, standardises and improves rather than firefights</li><li>Confident client-facing English, written and spoken; Arabic a strong advantage</li><li>Currently in Riyadh, with a transferable Iqama or Saudi nationality</li></ul><p>&nbsp;</p><p><strong>Preferred</strong></p><ul><li>Exposure to UAE mainland and free zone processes, for cross-border client work</li><li>Familiarity with payroll and WPS operations</li><li>Experience in a boutique or founder-led firm spanning strategy through execution.</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job Description - Sr. Operations Manager<p><strong>Company:</strong> CORE Coffee &amp; Roastery<br><strong>Department:</strong> Operations<br><strong>Position:</strong> Senior Operations Manager<br><strong>Location:</strong> Riyadh, Saudi Arabia<br></p><br><br>Key Responsibilities<ol><li><p><strong>Operations Management</strong></p><br><br><ul><li><p>Oversee daily operations across multiple CORE Coffee &amp; Roastery locations.</p><br><br></li><li><p>Ensure all branches consistently follow company SOPs, operational standards, and service procedures.</p><br><br></li><li><p>Monitor store performance and implement corrective actions where required.</p><br><br></li><li><p>Conduct regular branch visits, operational audits, and performance reviews.</p><br><br></li></ul></li><li><p><strong>Sales &amp; Business Performance</strong></p><br><br><ul><li><p>Drive sales, revenue, profitability, and overall business growth across assigned locations.</p><br><br></li><li><p>Analyze branch KPIs including sales, average transaction value, labor cost, food cost, wastage, and customer satisfaction.</p><br><br></li><li><p>Develop and execute action plans to improve underperforming branches.</p><br><br></li><li><p>Support new store openings, expansions, and operational development initiatives.</p><br><br></li></ul></li><li><p><strong>People &amp; Leadership</strong></p><br><br><ul><li><p>Lead, coach, and develop Store Managers and operational teams.</p><br><br></li><li><p>Ensure effective manpower planning, scheduling, productivity, and staff deployment.</p><br><br></li><li><p>Identify training needs and coordinate with HR/Training teams to improve employee performance.</p><br><br></li><li><p>Build a strong service-oriented culture and maintain high employee engagement.</p><br><br></li></ul></li><li><p><strong>Coffee &amp; Product Quality</strong></p><br><br><ul><li><p>Maintain consistent coffee quality, preparation standards, presentation, and service across all branches.</p><br><br></li><li><p>Ensure compliance with recipes, brewing standards, product specifications, and quality-control procedures.</p><br><br></li><li><p>Coordinate with the Roastery, Supply Chain, and Product Development teams to ensure product availability and consistency.</p><br><br></li></ul></li><li><p><strong>Cost Control &amp; Inventory</strong></p><br><br><ul><li><p>Monitor food, beverage, packaging, labor, and operational costs.</p><br><br></li><li><p>Control wastage, stock variances, inventory losses, and unnecessary operating expenses.</p><br><br></li><li><p>Ensure proper inventory management, ordering, receiving, storage, and stock rotation procedures.</p><br><br></li></ul></li><li><p><strong>Customer Experience</strong></p><br><br><ul><li><p>Maintain high standards of customer service and hospitality.</p><br><br></li><li><p>Monitor customer feedback, complaints, reviews, and service issues.</p><br><br></li><li><p>Develop initiatives to improve customer satisfaction, retention, and brand experience.</p><br><br></li></ul></li><li><p><strong>Compliance &amp; Standards</strong></p><br><br><ul><li><p>Ensure compliance with food safety, hygiene, health, safety, municipality, and company requirements.</p><br><br></li><li><p>Conduct operational inspections and ensure corrective actions are completed within the required timelines.</p><br><br></li><li><p>Maintain brand presentation and ensure all outlets meet CORE Coffee &amp; Roastery standards.</p><br><br></li></ul></li></ol>Qualifications &amp; Experience<ul><li><p>Bachelor's degree in <strong>Business Administration, Hospitality, F&amp;B Management, or a related field</strong>.</p><br><br></li><li><p><strong>7-10+ years of experience</strong> in F&amp;B operations, preferably within specialty coffee, cafés, restaurants, or multi-unit operations.</p><br><br></li><li><p>Previous experience managing <strong>multiple branches/outlets</strong> is highly preferred.</p><br><br></li><li><p>Strong understanding of <strong>P&amp;L management, sales, labor cost, food cost, inventory, and operational KPIs</strong>.</p><br><br></li><li><p>Experience in specialty coffee or coffee-roastery operations is an advantage.</p><br><br></li><li><p>Strong leadership, communication, problem-solving, and analytical skills.</p><br><br></li><li><p>Proficiency in Microsoft Office and F&amp;B POS/ERP systems.</p><br><br></li><li><p>Fluency in <strong>English</strong>; Arabic is an advantage.</p><br><br></li><li><p>Willingness to travel between branches as required.</p><br><br></li></ul>Key Performance Indicators (KPIs)<ul><li><p>Sales &amp; revenue growth</p><br><br></li><li><p>Branch profitability / P&amp;L performance</p><br><br></li><li><p>Food &amp; beverage cost %</p><br><br></li><li><p>Labor cost %</p><br><br></li><li><p>Customer satisfaction</p><br><br></li><li><p>Store audit scores</p><br><br></li><li><p>Employee turnover and retention</p><br><br></li><li><p>Inventory variance and wastage</p><br><br></li><li><p>Operational compliance</p><br><br></li><li><p>New store opening performance</p><br><br></li><li><p>Staff productivity and training completion</p><br><br></li></ul><br> <br><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> 5+ years </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Allocate operational resources based on daily operational requirements and flight schedules.<br> Coordinate closely with the Maintenance Team to ensure equipment availability, serviceability, and safe deployment.<br> Conduct operational briefings with team members before each shift and operational activity.<br> Ensure proper shift handover and takeover between operational teams.<br> Perform administrative and operational duties as assigned by the Duty Manager or Management.<br> Ensure all operational activities are carried out in accordance with the Company's Standard Operating Procedures (SOPs).<br> Ensure full compliance with airline operational procedures, airport regulations, and safety standards.<br> Coordinate with the Maintenance Team regarding planned and unplanned equipment downtime to minimize operational impact.<br> Verify that all daily operational and safety inspections are completed before equipment deployment.<br> Monitor daily equipment utilization and ensure all scheduled aircraft service activities are completed on time.<br> Coordinate daily operational schedules to ensure efficient execution of aircraft ground support services.<br> Monitor inventory levels of operational materials and consumables, ensuring adequate stock is maintained at all times.<br> Prepare daily operational reports and maintain accurate operational records.<br> Lead, supervise, coach, and support operational staff to ensure safe, efficient, and high-quality service delivery.<br> Ensure operational KPIs are achieved and continuously identify opportunities to improve operational performance and efficiency.<br> Qualifications &amp; Experience Diploma or Bachelor's degree in Aviation, Airport Operations, Engineering, Business Administration, or a related field.<br> Minimum 2–3 years of experience in airport operations, airline operations, ground handling, or aviation support services.<br> Previous experience in resource planning, staff allocation, and shift supervision is preferred.<br> Experience working with specialized airport equipment or Ground Support Equipment (GSE) is an advantage.<br> Knowledge of aircraft ground servicing operations is preferred.<br> Fluent in English (written and spoken).<br> Skills &amp; Competencies Strong leadership and supervisory skills.<br> Excellent team management and mentoring abilities.<br> Strong planning, coordination, and organizational skills.<br> Good understanding of airport operations, airside safety requirements, and airline procedures.<br> Strong analytical, decision-making, and problem-solving skills.<br> Excellent interpersonal and communication skills with the ability to interact effectively at all organizational levels.<br> Computer proficiency, including Microsoft Office and operational reporting systems.<br> Ability to work independently in a fast-paced operational environment.<br> Willingness to work on rotational shifts, including weekends and public holidays.<br> Confidentiality Notice: Due to the confidential nature of this position, further details regarding the customer, project, and operational equipment will be shared only with shortlisted candidates during the recruitment process.<br></span> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> 1+ years </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong><span>Senior Team Manager - System Operations </span></strong><span>[Supply Chain] | Al Kharj, Saudi Arabia</span></p><br><br> <br> <p><strong><span>The Company:</span></strong></p><br><br> <p><span>Almarai is the world’s largest vertically integrated dairy and the region’s largest food and beverage manufacturing and distribution company. Headquartered in the Kingdom of Saudi Arabia, Almarai Company is ranked as the #1 FMCG Brand in the MENA region and is a market leader in all its categories across the GCC. “Almarai currently employs over 46,000 employees servicing some 110,000 retail outlets and has reported net income of SAR 2.31 Billion on sales of SAR 20.97 Billion in 2024.”</span></p><br><br> <br> <p><span>An aggressive expansion program together with acquisitions in new vertical markets have created an exciting opportunity to join a dynamic multinational team dedicated to furthering growth plans for the group.</span></p><br><br> <br> <p><strong><span>About the Role:</span></strong></p><br><br> <p><span>To ensure the safe, reliable, and effective operation of all automated and non-automated warehousing materials handling equipment and systems to meet Almarai business requirements.</span></p><br><br> <br> <p><strong><span>Requirements</span></strong><span>:</span></p><br><br> <p><span>Potential candidate must meet the requirements mentioned below:</span></p><br><br> <br> <ul> <li><span>Bachelor’s degree in mechanical/electrical engineering</span></li> <li><span>Minimum three years’ experience of warehouse management systems. </span></li> <li><span>Knowledge of SAP; Use of problem-solving techniques, CAPA,DMAIC,5 Ys</span></li> <li><span>Have a high level of computer skills</span></li> <li><span>Proficiency in MS office.</span></li> <li><span>Good English communication </span></li> <li><span>Interpersonal skills Punctual &amp; disciplined</span></li> <li><span>Should be a good team player.</span></li> </ul> <br> <p><span>Almarai offers a competitive package, generous leave, medical coverage, discretionary bonus, training, and development etc.</span></p><br><br> <br> <p><span>This is a great opportunity to join a successful and expanding global business, offering an excellent remuneration and benefits package.</span></p><br><br> <br> <br> <br><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> 1+ years </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong><span>Senior Team Manager - System Operations </span></strong><span>[Supply Chain] | Al Kharj, Saudi Arabia</span></p><br><br> <br> <p><strong><span>The Company:</span></strong></p><br><br> <p><span>Almarai is the world’s largest vertically integrated dairy and the region’s largest food and beverage manufacturing and distribution company. Headquartered in the Kingdom of Saudi Arabia, Almarai Company is ranked as the #1 FMCG Brand in the MENA region and is a market leader in all its categories across the GCC. “Almarai currently employs over 46,000 employees servicing some 110,000 retail outlets and has reported net income of SAR 2.31 Billion on sales of SAR 20.97 Billion in 2024.”</span></p><br><br> <br> <p><span>An aggressive expansion program together with acquisitions in new vertical markets have created an exciting opportunity to join a dynamic multinational team dedicated to furthering growth plans for the group.</span></p><br><br> <br> <p><strong><span>About the Role:</span></strong></p><br><br> <p><span>To ensure the safe, reliable, and effective operation of all automated and non-automated warehousing materials handling equipment and systems to meet Almarai business requirements.</span></p><br><br> <br> <p><strong><span>Requirements</span></strong><span>:</span></p><br><br> <p><span>Potential candidate must meet the requirements mentioned below:</span></p><br><br> <br> <ul> <li><span>Bachelor’s degree in mechanical/electrical engineering</span></li> <li><span>Minimum three years’ experience of warehouse management systems. </span></li> <li><span>Knowledge of SAP; Use of problem-solving techniques, CAPA,DMAIC,5 Ys</span></li> <li><span>Have a high level of computer skills</span></li> <li><span>Proficiency in MS office.</span></li> <li><span>Good English communication </span></li> <li><span>Interpersonal skills Punctual &amp; disciplined</span></li> <li><span>Should be a good team player.</span></li> </ul> <br> <p><span>Almarai offers a competitive package, generous leave, medical coverage, discretionary bonus, training, and development etc.</span></p><br><br> <br> <p><span>This is a great opportunity to join a successful and expanding global business, offering an excellent remuneration and benefits package.</span></p><br><br> <br> <br> <br><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> 1+ years </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>As an Operations Supervisor in the accounting sector, you will play a pivotal role in ensuring that our operational processes run smoothly and efficiently. This position is ideal for individuals who thrive in dynamic environments and are passionate about optimizing workflows and enhancing productivity. You will be responsible for overseeing daily operations, managing team performance, and implementing best practices that lead to operational excellence. Your leadership will not only contribute to the company's success but also foster a culture of continuous improvement and innovation.</p><p>In this role, you will have the opportunity to work closely with cross-functional teams, gaining insights into various aspects of our business. This exposure will equip you with the skills and knowledge necessary for career advancement within our organization. We believe in investing in our employees' professional development, offering training programs and mentorship that will empower you to reach your full potential. As an Operations Supervisor, you will be at the forefront of driving change and enhancing our operational capabilities, making a significant impact on our overall performance.</p><p>Our team culture is built on collaboration, respect, and a shared commitment to excellence. You will be joining a group of dedicated professionals who are eager to support each other and celebrate successes together. We recognize that our employees are our greatest asset, and we are committed to providing a supportive environment where you can thrive. If you are ready to take the next step in your career and lead a talented team while contributing to our mission of delivering exceptional accounting services, we invite you to apply for the Operations Supervisor position.</p><p><b>Responsibilities:</b></p><ol><li>Oversee daily operations within the accounting department, ensuring that all processes are conducted efficiently and comply with established standards to enhance productivity and accuracy.</li><li>Manage a team of accounting professionals, providing guidance, support, and performance feedback to foster a motivated and high-performing work environment.</li><li>Implement and monitor key performance indicators (KPIs) to assess operational efficiency and identify areas for improvement, utilizing data analysis tools to inform decision-making.</li><li>Collaborate with other departments to streamline processes and improve interdepartmental communication, ultimately enhancing overall organizational effectiveness.</li><li>Conduct regular training sessions for team members on best practices and new technologies, ensuring that staff are well-equipped to meet evolving industry demands.</li><li>Prepare and present operational reports to senior management, highlighting achievements, challenges, and strategic recommendations for future improvements.</li><li>Ensure compliance with accounting regulations and standards, maintaining accurate records and documentation to support financial audits and internal controls.</li><li>Lead projects aimed at process optimization and automation, leveraging technology to reduce manual tasks and improve efficiency.</li><li>Act as a liaison between the accounting department and external stakeholders, addressing inquiries and fostering positive relationships to support business objectives.</li></ol> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><ul><li>Strong leadership skills to effectively manage and motivate a diverse team of accounting professionals.</li><li>Proficient in data analysis and performance measurement to drive operational improvements.</li><li>Excellent communication skills for collaboration with cross-functional teams and stakeholders.</li><li>Knowledge of accounting principles and regulations to ensure compliance and accuracy in operations.</li><li>Experience with process optimization and automation tools to enhance operational efficiency.</li><li>Ability to conduct training and development programs to elevate team capabilities.</li><li>Strategic thinking to identify opportunities for growth and innovation within the department.</li></ul></div>

<p>PULSE (MENA) is a dynamic organization committed to supporting operational excellence, collaboration, and innovation across the Middle East and North Africa. We are looking for an organized, proactive, and detail-oriented Operations Admin &amp; Office Support professional to join our growing remote team. This role is ideal for someone beginning their professional career who enjoys organization, problem-solving, and supporting teams to operate efficiently. You will play a key role in ensuring smooth day-to-day administrative operations while gaining valuable experience across multiple business functions.</p><p>The Entry-Level Professional Operations Admin &amp; Office Support is responsible for providing administrative and operational support to internal teams. The successful candidate will help coordinate daily activities, maintain records, assist with documentation, support scheduling, and contribute to improving operational processes. Working remotely, this position requires excellent organizational skills, strong communication abilities, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.</p><ul><li>Provide day-to-day administrative assistance to various departments.</li><li>Prepare, organize, and maintain digital files, records, and documentation.</li><li>Draft correspondence, reports, meeting notes, and internal documents.</li><li>Assist with document formatting, proofreading, and data entry.</li><li>Maintain accurate electronic filing systems and shared folders.</li><li>Support daily operational workflows and administrative processes.</li><li>Track assigned tasks and ensure timely completion.</li><li>Assist with project coordination and follow-up on action items.</li><li>Help maintain operational procedures and internal documentation.</li><li>Monitor administrative requests and ensure they are handled efficiently.</li><li>Schedule meetings, appointments, and virtual events.</li><li>Coordinate meeting agendas and distribute supporting materials.</li><li>Record meeting minutes and track follow-up actions.</li><li>Assist with time zone coordination for regional and international meetings.</li><li>Serve as a professional point of contact for internal communications.</li><li>Respond to administrative inquiries promptly and professionally.</li><li>Coordinate with cross-functional teams to ensure smooth workflow.</li><li>Support onboarding activities for new employees when required.</li><li>Maintain databases and operational trackers.</li><li>Generate routine administrative reports.</li><li>Monitor deadlines and update project status reports.</li><li>Ensure data accuracy and confidentiality.</li><li>Assist in improving administrative workflows and operational efficiency.</li><li>Help develop standardized templates and documentation.</li><li>Support procurement requests, expense tracking, and administrative records where applicable.</li><li>Perform additional administrative duties as assigned.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's degree or diploma in Business Administration, Management, Operations, Office Administration, or a related field (or equivalent practical experience).</li><li>0 - 2 years of professional experience.</li><li>Strong organizational and time-management skills.</li><li>Excellent written and verbal communication skills in English.</li><li>High attention to detail and accuracy.</li><li>Ability to manage multiple tasks simultaneously.</li><li>Strong problem-solving and critical-thinking skills.</li><li>Ability to work independently in a remote environment.</li><li>Positive attitude and willingness to learn.</li><li>Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).</li><li>Familiarity with Google Workspace (Docs, Sheets, Drive, Meet).</li><li>Comfortable using video conferencing platforms.</li><li>Experience with project management or collaboration tools (such as Trello, Asana, ClickUp, Monday.com, or similar) is an advantage.</li><li>Ability to quickly learn new software and internal systems.</li><li>Internship or administrative experience is a plus.</li><li>Experience supporting remote teams is desirable.</li><li>Knowledge of business operations and office administration.</li><li>Basic understanding of project coordination.</li><li>Familiarity with CRM or document management systems is an asset.</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Location: Dammam, Saudi Arabia Employment Type: Full-Time | Onsite Project Duration: Long-term project assignment About the Role We are seeking a Security Operations &amp; Monitoring Engineer to provide continuous monitoring and security-event analysis across encryption, KMS, HSM, database security, and related infrastructure.<br> The successful candidate will work closely with the SOC/SIEM and technical teams to identify suspicious activities, triage security events, support incident response, and ensure timely escalation and reporting.<br> Key Responsibilities Perform continuous monitoring of cybersecurity systems and infrastructure.<br> Monitor encryption, KMS, HSM, database security, and other security-related events.<br> Review and analyze system, security, audit, and application logs.<br> Monitor security alerts through SIEM/SOC platforms.<br> Perform first-level investigation and triage of cybersecurity events.<br> Correlate alerts from multiple security technologies to identify potential incidents.<br> Escalate critical or suspicious activities according to established procedures.<br> Support incident-response investigations and evidence collection.<br> Coordinate with engineering teams during security incidents and service-impacting events.<br> Support the tuning of monitoring rules and alert thresholds.<br> Prepare operational, security, and incident reports.<br> Maintain incident records, monitoring procedures, and operational documentation.<br> Participate in shift, maintenance, and on-call activities when required.<br> Required Qualifications &amp; Experience Bachelor's degree in Cybersecurity, Computer Science, Information Technology, Computer Engineering , or related field.<br> 4+ years of experience in SOC, SIEM, security monitoring, incident triage, or cybersecurity operations.<br> Hands-on experience with SIEM and security monitoring platforms.<br> Good understanding of security events, logs, alerts, incident handling, and escalation procedures.<br> Experience integrating security solutions with central SOC/SIEM platforms.<br> Strong analytical and troubleshooting skills.<br> Must be available full-time onsite in Dammam .<br> Required Certification CompTIA Security+ .<br> Preferred Certifications CompTIA CySA+ .<br> Splunk Core Certified Power User.<br> Splunk Certified Cybersecurity Defense Analyst.<br> Equivalent recognized SIEM/SOC certification.<br> Core Competencies SOC | SIEM | Security Monitoring | Incident Triage | Log Analysis | Incident Response | Alert Management | Threat Detection | Reporting Candidates should include the SIEM/SOC platforms they have used, the type of monitoring environments they supported, and their relevant certifications.<br></span> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> 1+ years </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<h3 >About Aljabr Rent a Car and the Role</h3> <p >Aljabr Rent a Car, a prominent company in the automotive rental sector, is seeking an <strong >HR Operation Coordinator</strong> to join its team in Dammam, Eastern Region. This contract position is specifically designed for individuals eligible for the <strong >Tamheer Program</strong>, offering a valuable opportunity for professional development within human resources operations.</p> <h3 >Role Overview</h3> <p >The HR Operation Coordinator will be integral to the efficient functioning of the HR department, focusing on the administrative and operational aspects of the employee lifecycle. This role involves managing various HR processes from onboarding to ongoing employee support, ensuring compliance and accuracy in all documentation and system records.</p> <h3 >Key Responsibilities</h3> <ul > <li >Prepare employment contracts and new hire documents, including the creation and archiving of employee files, based on data from the recruitment department.</li> <li >Enter new employee data and documents into the HR system and internal reports, completing related procedures such as fingerprint registration and email issuance.</li> <li >Register and update new employee contracts on the Qiwa platform.</li> <li >Process vacation settlements and ensure timely disbursement to employees, managing associated procedures like exit/re-entry visas and eligible tickets.</li> <li >Administer health insurance procedures, covering additions, deletions, and modifications for employees.</li> <li >Maintain updated records with Al-Jabr Holding to link new employees with approval circuits and fingerprint types.</li> <li >Print and deliver business trip requests, ensuring all necessary procedures are completed.</li> <li >Prepare and distribute employee work ID cards.</li> <li >Issue employment verification letters and experience certificates according to company internal processes.</li> <li >Draft warning letters upon receiving approval from the HR Manager or Supervisor.</li> <li >Perform both paper and electronic archiving of employee documents.</li> <li >Manage employee fingerprint data during payroll periods.</li> <li >Prepare monthly Amanah payroll reports.</li> <li >Register employees in support programs offered by the Ministry of Human Resources and Social Development.</li> <li >Execute additional HR operational tasks as requested by the HR Manager or Supervisor.</li> </ul> <h3 >Qualifications and Experience</h3> <ul > <li >0-1 years of experience in a related field.</li> <li >Mandatory eligibility for the <strong >Tamheer Program</strong>.</li> </ul> <h3 >Employment Details</h3> <p >This is a <strong >contract position</strong> based in Dammam, located in the Eastern Region of Saudi Arabia. The role offers a structured environment for individuals to gain practical experience in human resources operations.</p> <h3 >Application Process</h3> <p >Candidates who meet the specified qualifications and are eligible for the Tamheer Program are invited to apply for this opportunity to contribute to Aljabr Rent a Car's HR team.</p>

HR Operations Manager<br>About us With our roots going back over (50) years, we are one of the oldest and fastest growing Saudi-based company that offers a diversified portfolio of products and services including infrastructure solutions on D&B and EPC basis, development and co-investment in real estate and renewable s, and manufacturing of renewable technologies. Recently we are experiencing a rapid growth and expansion locally and regionally; accordingly, we are looking for leaders who have big ideas that can embrace our vision to meet a variety of infrastructure needs all over the MENA region with three main business segment- infrastructure solutions, development and co-investment in real estate and renewable s, and manufacturing of renewable technologies.<br>Job Summary The HR Operations Manager is responsible for leading and managing all HR operational activities, ensuring compliance with Saudi Labor Law, company policies, and regulatory requirements. The role oversees employee lifecycle processes, government relations coordination, HR systems, payroll coordination, benefits administration, and HR compliance while driving operational excellence and continuous improvement. The successful candidate will possess extensive experience in Saudi HR operations, with strong expertise in government platforms such as Qiwa, Mudad, GOSI, Muqeem, Absher Business, and other relevant Ministry of Human Resources and Social Development (MHRSD) systems. The role requires a proactive leader capable of leading HR operations within a dynamic construction environment while ensuring operational excellence, regulatory compliance, and a superior employee experience.<br>Job Relations Internal – HR Department / Legal Department / All departments External – Governmental Sector / Benefits Providers/ Agencies.<br>Department Human Resources<br>Gender Male / Female<br>Report to Human Resources Manager<br>Employment Type Full-time<br><br>Job Functions Shared Services<br><br>Main Duties & Responsibilities:Lead and manage all HR operational functions across the organization. Ensure compliance with Saudi Labor Law and company HR policies. Manage the complete employee lifecycle, including onboarding, transfers, promotions, contract renewals, and offboarding. Administer HR operations through Saudi government platforms, including Qiwa, Mudad, GOSI, Muqeem, Absher Business, and other relevant portals. Monitor Saudization (Nitaqat) compliance and workforce localization requirements. Coordinate with Government Relations (PRO) on work permits, Iqama renewals, visas, and regulatory documentation. Oversee payroll preparation and ensure compliance with the Wage Protection System (WPS). Manage employee medical insurance, GOSI registrations, and benefits administration. Maintain accurate employee records and ensure data integrity within the HRIS. Develop, review, and implement HR operational policies and standard operating procedures. Lead employee relations initiatives and provide guidance on HR policies, disciplinary actions, grievances, and workplace issues. Prepare HR operational reports, dashboards, and workforce analytics for management. Conduct periodic HR compliance audits and implement corrective actions where required. Identify opportunities to automate and improve HR processes and systems. Lead and develop the HR Operations team to ensure high levels of performance and service delivery. Collaborate with Finance, Legal, IT, and other departments to ensure seamless HR operations. Ensure timely processing of employee requests and HR transactions in line with service level agreements (SLAs). Support internal and external audits by maintaining accurate HR documentation and records. Monitor HR operational KPIs and recommend continuous improvement initiatives. Foster a culture of operational excellence, compliance, accountability, and employee engagement.<br>Requirements Bachelor's Degree in Human Resources Management (Mandatory). Master's Degree in Human Resources, Business Administration, or Organizational Management (Preferred). Must hold one or more from: SHRM Certified Professional (SHRM-CP) or SHRM Senior Certified Professional (SHRM-SCP), HRCI Professional in Human Resources (PHR) or Senior Professional in Human Resources (SPHR), CIPD Level 5 or Level 7, Certified Payroll Professional (CPP), HR Analytics or HRIS Certification, or any equivalent certificates Excellent in Arabic language is mandatory with strong English working proficiency. Saudi Nationality is a must.5–7 years of progressive experience in HR Operations, with minimum 3 years in a supervisory HR role. Previous experience within construction, EPC, engineering, infrastructure, or industrial sectors is highly preferred. Extensive hands-on experience managing Saudi HR government platforms. Experience in payroll coordination, employee administration, and HR compliance. Strong hands-on: Qiwa, Mudad, GOSI (General Organization for Social Insurance), Muqeem, Absher Business, Ministry of Human Resources (MHRSD) platforms, Ministry of Interior services, Chamber of Commerce platforms, Any other applicable government portals Strong understanding of Saudization requirements and workforce localization regulations. Excellent using Microsoft Office suite. Experience with Microsoft Dynamics 365 HR or other enterprise HRIS/ERP platforms is preferred.

<h3 >About the Core Operations Senior Associate Role</h3> <p >State Street is seeking a <strong >Core Operations Senior Associate</strong> to join its team in Riyadh, Saudi Arabia. This full-time role is responsible for managing end-to-end post-trade custody operations for the Saudi Arabia (KSA) market. Key areas include securities settlement, cash and FX operational support, corporate actions and income, reconciliations, and onboarding/account setup. The standard work schedule is Sunday to Thursday.</p> <h3 >Strategic Market Context</h3> <p >As one of the world’s largest global custodians, State Street is executing a growth strategy that includes expanding its direct market presence. The Kingdom of Saudi Arabia (KSA) is a priority market, supported by Vision 2030 reforms, increasing foreign participation, and strong institutional demand. This role is critical for enabling scalable market entry and growth by delivering robust post-trade operations aligned with local market infrastructure and rules, ensuring a high-quality client experience, and supporting the firm’s ability to deepen relationships with key institutional clients as the market evolves.</p> <h3 >Key Operational Areas</h3> <ul > <li >Manage <strong >clearing and settlement operations</strong> for cash market instruments (Equities, ETFs, Sukuk &amp; Bonds).</li> <li >Oversee <strong >cash settlement and funding</strong> processes, specifically those involving SAMA.</li> <li >Provide <strong >operational support for FX activities</strong> that underpin settlement and client cash requirements.</li> <li >Handle <strong >corporate actions, dividends, and income events</strong>, ensuring accurate entitlements and postings.</li> <li >Support <strong >client onboarding and investor identification</strong> in accordance with Edaa account structures.</li> <li >Ensure effective <strong >messaging, controls, and stakeholder management</strong> across all operational functions.</li> </ul> <h3 >Detailed Responsibilities</h3> <ul > <li >Manage settlement processing for Saudi Exchange transactions settling at Edaa, ensuring accurate and timely completion across relevant cycles.</li> <li >Reconcile and validate trade/settlement obligations by aligning client instructions and broker confirmations with clearing outcomes (Muqassa) and settlement processing (Edaa); investigate and resolve exceptions promptly.</li> <li >Monitor settlement status proactively, manage potential fails, and follow KSA fails workflows, including Edaa rollover/cancellation and market-claim handling.</li> <li >Ensure funding readiness for DvP settlement, understanding that KSA settlement is gross on the securities leg and netted on the cash leg, with cash settlement executed via SAMA settlement member accounts.</li> <li >Perform cash reconciliations linked to settlement activity; investigate breaks and drive timely resolution within cut-offs.</li> <li >Process FX-related operational activities supporting settlement and client cash requirements, validating confirmations and ensuring correct value dating and SSI usage.</li> <li >Manage corporate actions and income events, ensuring accurate entitlements, timely postings, and robust reconciliations; coordinate vendor feeds and security setup with internal teams.</li> <li >Support onboarding/account setup and documentation in line with Edaa account structures and membership rules; ensure correct capture/validation of investor identification in Edaa’s framework (Investor Identification Number / Investor ID).</li> <li >Use SWIFT ISO 15022 (MT) and demonstrate exposure to ISO 20022 (MX) standards for settlement/reconciliation/corporate actions messaging.</li> <li >Execute daily controls and checklists on time; ensure adherence to local cut-offs and internal policies; escalate high-risk/time-sensitive issues with clear impact articulation.</li> <li >Partner with internal teams (Operations, Risk, Client Services) and external stakeholders (brokers, clearing/settlement participants, custodians, relevant market entities) to resolve issues and improve outcomes.</li> </ul> <h3 >Qualifications and Experience</h3> <ul > <li >Bachelor’s degree (or above) in Finance, Accounting, or a related field.</li> <li >3–5 years of experience in custody or post-trade operations, with KSA market experience strongly preferred.</li> <li >Strong understanding of the KSA post-trade flow across Muqassa (clearing/CCP) and Edaa (CSD/settlement).</li> <li >Familiarity with the implications of T+2 settlement and DvP cash settlement via SAMA.</li> </ul> <h3 >Required Skills and Attributes</h3> <ul > <li >Strong analytical and problem-solving skills.</li> <li >Exceptional attention to detail.</li> <li >Ability to work effectively under strict cut-offs and manage time-sensitive tasks.</li> <li >Strong stakeholder management capabilities, fostering collaboration with internal and external parties.</li> </ul>

Hungerstation is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.<br><br>Job Description<br><br>Role Overview<br><br>We are seeking a visionary, high-bar leader to build and scale Hungerstation’s Vendor Operations<br><br>function. The Director of Vendor Operations will own the entire vendor lifecycle — onboarding,<br><br>compliance, performance management, quality, experience, and support — across restaurants,<br><br>groceries, convenience stores, pharmacies, and other verticals.<br><br>This leader will ensure our vendor ecosystem thrives by driving operational excellence, leveraging<br><br>data, and aligning closely with product, technology, and regulatory bodies. The role requires a blend<br><br>of strategy, analytical rigor, and execution discipline, with the ability to inspire teams, scale<br><br>processes, and set new industry standards.<br><br>Key Responsibilities<br><br> Vendor Performance Drive the overall vendor operations strategy, cascading Hungerstation’s business goals into actionable vendor performance initiatives. Lead cross-functional collaboration with local and global teams to improve vendor experience, customer satisfaction, and rider efficiency. Establish benchmarks and KPIs such as reliability, availability, order timing, and seamless experience metrics. Analyze data, spot trends, and generate actionable insights to optimize vendor performance & platform growth. Use controlled testing and market feedback to design and launch enhancements<br><br>to vendor operations.<br><br> Provide senior management with regular performance reports, insights, and recommendations. Vendor Quality & Experience Own the delivery of premium vendor experiences across all operational touchpoints. Manage service levels, NPS, CSAT, and vendor satisfaction metrics. Build and maintain the knowledge base and SOPs as the source of truth for vendor operations. Conduct regular audits, RCAs, and calibration sessions to drive quality improvements. Implement continuous feedback loops between vendors and internal teams. Design quality scorecards, surveys, and feedback tools to capture the voice of the partner. Proactively identify and execute process improvements that enhance efficiency and compliance. Proactively identify and execute process improvements that enhance efficiency and compliance. Vendor Systems Lead the technical backbone of vendor operations, managing configurations, integrations, zoning, pricing, and marketing systems. Own and enhance vendor portals, self-service platforms, and transmission devices. Ensure system availability, reliability, and usability through proactive troubleshooting and maintenance. Partner with local/global product teams to influence system design and rollout. Develop vendor training strategies to ensure effective system adoption. Provide insights, reports, and documentation on system performance and improvements. Vendor Support Oversee a high-performing support function that delivers first-contact resolution (FCR) across all vendor touchpoints. Ensure seamless onboarding, menu setup, working hours configuration, and ongoing vendor maintenance. Manage SLA compliance and explore opportunities to set new benchmarks. Deliver proactive support based on data shared by the performance team. Coordinate with logistics partners for device delivery, menu photoshoots, and troubleshooting. Provide multichannel support (chat, email, phone) with professional communication and high CSAT. Identify recurring issues and collaborate with internal teams to reduce escalations.<br><br>Qualifications<br><br>Experience<br><br> 10+ years in vendor/supplier operations, marketplace management, or logistics/e- commerce, with 4+ years in senior leadership. Proven success in scaling vendor operations in high-growth environments. Experience managing multi-vertical ecosystems (food, grocery, retail, pharmacy). Fluency in both English and Arabic language<br><br>Skills & Attributes<br><br> Strong analytical and data-driven decision-making skills. Process design and optimization mindset Excellent cross-functional collaboration and stakeholder influence. Inspirational leadership, capable of attracting and retaining top talent. Resilient, adaptable, and comfortable with high-pace, ambiguous environments

<p>Job Summary We are looking for an experienced Application Operations Engineer to support the stability, availability, performance, and continuous improvement of enterprise applications. The role covers application operations across incident, problem, change, release, backup/recovery, disaster recovery, and service improvement activities. Key Responsibilities Manage L2/L3 functional incidents , including participation in incident bridges and escalation management. Perform incident and problem management , including incident trend analysis and implementation of permanent fixes. Develop and manage Service Improvement Plans . Support release schedule and planning activities. Plan and coordinate Change Requests (CRs) , including risk and impact assessments. Perform application-layer change implementation and conduct post-implementation reviews. Handle application configuration requests. Monitor application performance and availability . Perform event correlation and investigate application-related events. Manage application capacity and performance . Develop and test application recovery procedures . Configure application backups and execute application and data restores . Participate in and execute Disaster Recovery (DR) tests . Perform OS, database, and middleware hardening activities. Apply patches and updates to application components. Maintain accurate CMDB records for application components. Collaborate with relevant technical teams to ensure application stability and service availability.</p><p><strong>Desired Candidate Profile</strong></p><p>Bachelor s degree in Computer Science, Information Technology, Engineering, or a related field . Relevant experience in Application Operations / Application Support in an enterprise environment. Strong hands-on experience with L2/L3 application incident and problem management . Experience with change management, release planning, and application-layer change implementation . Experience conducting risk and impact assessments for application changes. Hands-on experience with application performance and availability monitoring and event correlation. Experience with application backup, restore, and recovery procedures . Experience participating in or executing Disaster Recovery (DR) tests . Good understanding of OS, database, and middleware hardening and patching . Experience with capacity and performance management . Experience maintaining CMDB application component records . Strong troubleshooting, analytical, escalation management, and communication skills. Ability to work with multiple technical teams during major incidents and incident bridges .</p>