Operation Specialist Jobs in Saudi

Key Responsibilities<br>Provides advice on the management, operation, and performance monitoring of all the organization’s applications, and manages the systems requirements related to them within the organization in an effective manner. In addition, provides the necessary support and maintenance for the applications. Recommends on the management and operation of technical solutions and ensures their compliance with business requirements and that they operate in accordance with the agreed Service Level Agreements. Provides advice on carrying out support activities related to transferring releases from the development environment to the production environment, and consequently from the development team to the operations team, by ensuring that all key milestones, including documentation, technical environment, knowledge transfer, and update plan, are reviewed and agreed upon among the relevant teams. Provides advice on providing second-level support, if required, for incidents and technical issues. Recommends on providing operations and support for solutions, electronic channels, services, and technical infrastructure, including the maintenance and support of solutions, once the solutions are transferred to the live production environment. Recommends on managing the release and deployment of Information Technology solutions and services into the production environment. Recommends on transferring new Information Technology solutions and services to the production environment. Provides advice on leading the overall maintenance and monitoring of solutions to maintain Service Level Agreements. Contributes to participating in the impact assessment of proposed changes and updates to technical solutions. Recommends on providing assistance in functional testing and operational testing (if required), and access control for solutions and databases. Recommends on providing second-level support to beneficiaries of electronic platforms and services with regard to issues related to them and responding to any inquiries submitted by users. Recommends on providing technical assistance to the organization’s employees with regard to electronic services. Provides advice on planning and implementing upgrades / patches for operating systems and infrastructure updates for systems related to applications. Provides advice on the process of maintaining application server operating systems and other key management and operational software installed on them. Recommends on coordination and follow-up with service providers and suppliers in the event of any failures, and follows up with them to ensure that such failures are resolved. Contributes to preparing periodic reports on the department’s activities and achievements and proposals for improving its performance. Complies with the organization’s work controls and conduct, cybersecurity policies, and procedures specific to the organizational unit. Performs any other tasks assigned by direct supervisors.<br>Required Experience Minimum of 6 years of experience in a relevant field.<br>Education Bachelor’s degree in information technology or any related field.

<p>At Six Flags Qiddiya City , the Assistant Manager IT Operations is responsible for overseeing daily IT operations to ensure the stability, security, and efficiency of all technology platforms supporting park operations. This role manages IT staff, coordinates technical support, and resolves hardware, software, and system issues to minimize downtime in a fast-paced, operational environment. The position plays a critical role in supporting a 24/7 operational business , including shift-based operations, night shifts, weekends, and public holidays. The Assistant Manager will implement and monitor IT security protocols, maintain system performance, and oversee timely upgrades and deployments of hardware, software, and POS systems critical to guest and retail operations. This role works closely with senior IT leadership, business stakeholders, and external vendors to deliver reliable IT services, support IT projects, ensure compliance with policies and standards, and contribute to the overall success of large-scale entertainment operations.</p><p>Key Job Responsibilities</p><p>Collective Responsibilities</p><ul><li>Comply with Six Flags Qiddiya City s code of conduct and ethics</li><li>Promote the organization s vision, mission, values, and desired behaviors</li><li>Support and promote Six Flags Qiddiya City s culture</li><li>Adhere to company rules and regulations</li><li>Perform assigned tasks to support organizational objectives</li><li>Share knowledge with team members and actively support their development</li></ul><p>Job-Specific Responsibilities</p><ul><li>Oversee daily IT operations to ensure systems, networks, and applications meet operational and business requirements</li><li>Manage, mentor, and develop IT Operations team members to ensure high performance and accountability</li><li>Monitor system performance, proactively troubleshoot issues, and ensure minimal downtime across all IT infrastructure</li><li>Support operational environments requiring shift work, including nights, weekends, and public holidays</li><li>Implement and manage IT security measures, including firewalls, antivirus solutions, data encryption, and backups</li><li>Support and maintain POS systems critical to park, retail, and hospitality operations</li><li>Manage IT service desk operations, ensuring timely and effective resolution of incidents and service requests</li><li>Utilize ITSM tools (ServiceNow preferred) to track incidents, changes, and service performance</li><li>Coordinate hardware and software installations, upgrades, and lifecycle management</li><li>Collaborate with vendors and service providers to ensure timely delivery of IT services and solutions</li><li>Develop, implement, and enforce IT policies and procedures aligned with business and compliance requirements</li><li>Maintain accurate IT documentation, including system configurations, user guides, and network diagrams</li><li>Support IT projects such as infrastructure upgrades, system migrations, and new technology implementations</li><li>Conduct regular IT audits to identify improvement opportunities and ensure compliance with industry standards</li><li>Prepare reports on IT performance, incidents, and system utilization for senior management decision-making</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor s degree in Information Technology, Computer Science, or a related field</li><li>Minimum 4 years of experience in IT Operations</li><li>Experience within entertainment, hospitality, retail, or large-scale operational environments is highly preferred</li><li>Proven experience supporting operational IT environments , including shift work, night shifts, weekends, and public holidays</li><li>Strong, hands-on knowledge of IT infrastructure, including networking, servers, and system administration</li><li>Hands-on experience supporting POS systems</li><li>Solid understanding of IT security protocols, firewalls, data encryption, and backup solutions</li><li>Experience managing IT projects such as system upgrades, software deployments, and infrastructure improvements</li><li>Familiarity with ITSM tools , with ServiceNow preferred</li><li>Demonstrated ability to manage, mentor, and develop IT Operations team members</li><li>Strong problem-solving and decision-making skills</li><li>High sense of ownership and accountability</li><li>Strong communication skills with the ability to engage effectively with business stakeholders</li><li>Excellent organizational skills with the ability to manage multiple priorities under pressure</li><li>Fluent in English</li><li>Core Competencies (Proficiency Level Advanced)</li><li>Self-Actualization &amp; Fulfilment</li><li>Team Synergy &amp; Development</li><li>Entrepreneurial Mindset &amp; Drive</li><li>Business Acumen &amp; Diligence</li></ul>

<p><b>Requirements</b></p> <ul> <li>Bachelor’s degree in Marketing, Business Administration, Communications, or a related field.</li> <li>5–7 years of relevant experience in marketing operations, digital marketing, campaign management, or marketing project management.</li> <li>Proven experience coordinating or managing multidisciplinary creative, content, digital, or technical teams.</li> <li>Experience working in a multi-branch or fast-paced organization is highly preferred.</li> </ul> <p>Technical Requirements</p> <ul> <li>Professional experience with CRM, marketing automation, and project/workflow management platforms.</li> <li>Experience with Odoo CRM and GoHighLevel is highly preferred.</li> <li>Good understanding of digital marketing operations, paid media workflows, lead generation, and performance tracking.</li> <li>Familiarity with digital analytics and campaign tracking tools.</li> <li>Familiarity with AI-powered content and marketing tools is an advantage.</li> </ul> <p>Skills &amp; Competencies</p> <ul> <li>Strong marketing operations and project management capabilities.</li> <li>Excellent ability to prioritize and coordinate multiple campaigns, stakeholders, and deadlines simultaneously.</li> <li>Strong leadership and team coordination skills.</li> <li>Excellent problem-solving skills with the ability to quickly identify and resolve creative, operational, or technical bottlenecks.</li> <li>Strong quality-control mindset and attention to detail.</li> <li>Good understanding of the Saudi market, audience behavior, and cultural considerations in marketing communications.</li> <li>Data-driven mindset with the ability to translate performance insights into operational actions.</li> <li>Strong stakeholder management and cross-functional collaboration skills.</li> <li>Ability to perform effectively in a fast-paced, deadline-driven environment.</li> <li>Professional fluency in Arabic and English.</li> </ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor’s degree in Marketing, Business Administration, Communications, or a related field.</li><li>5–7 years of relevant experience in marketing operations, digital marketing, campaign management, or marketing project management.</li><li>Proven experience coordinating or managing multidisciplinary creative, content, digital, or technical teams.</li><li>Experience working in a multi-branch or fast-paced organization is highly preferred.</li><li>Professional experience with CRM, marketing automation, and project/workflow management platforms.</li><li>Experience with Odoo CRM and GoHighLevel is highly preferred.</li><li>Good understanding of digital marketing operations, paid media workflows, lead generation, and performance tracking.</li><li>Familiarity with digital analytics and campaign tracking tools.</li><li>Familiarity with AI-powered content and marketing tools is an advantage.</li><li>Strong marketing operations and project management capabilities.</li><li>Excellent ability to prioritize and coordinate multiple campaigns, stakeholders, and deadlines simultaneously.</li><li>Strong leadership and team coordination skills.</li><li>Excellent problem-solving skills with the ability to quickly identify and resolve creative, operational, or technical bottlenecks.</li><li>Strong quality-control mindset and attention to detail.</li><li>Good understanding of the Saudi market, audience behavior, and cultural considerations in marketing communications.</li><li>Data-driven mindset with the ability to translate performance insights into operational actions.</li><li>Strong stakeholder management and cross-functional collaboration skills.</li><li>Ability to perform effectively in a fast-paced, deadline-driven environment.</li><li>Professional fluency in Arabic and English.</li></ul>

<p>In a world of possibilities, pursue one with endless opportunities. Imagine Next! At Parsons, you can imagine a career where you thrive, work with exceptional people, and be yourself. Guided by our leadership vision of valuing people, embracing agility, and fostering growth, we cultivate an innovative culture that empowers you to achieve your full potential. Unleash your talent and redefine what s possible.</p><p>Parsons is looking for an amazingly talented Senior O&amp;M Professional (Saudi National) to join our team! The Senior O&amp;M Professional leads the day-to-day operations, maintenance, and asset management strategies across large-scale city infrastructure within the Kingdom of Saudi Arabia. This role ensures all urban systems, public utilities, and facilities operate at peak safety, efficiency, and sustainability in alignment with national standards.</p><ul><li><strong>Operational Leadership</strong> Direct daily city operations, municipal services, and asset maintenance. Ensure all operational activities strictly align with national health, safety, and environmental (HSE) standards. Manage complex service level agreements (SLAs) and key performance indicators (KPIs).</li><li><strong>Asset &amp; Maintenance Strategy</strong> Develop and execute preventive, predictive, and corrective maintenance programs. Oversee asset life-cycle management from commissioning to eventual decommissioning. Maximize the reliability and uptime of critical city infrastructure and utility networks.</li><li><strong>Vendor &amp; Stakeholder Management</strong> Supervise third-party contractors, O&amp;M service providers, and technical teams. Collaborate with internal development and engineering teams during handovers. Serve as the main point of contact for technical asset inquiries and system audits.</li><li><strong>Financial &amp; Data Tracking</strong> Manage operational budgets (OPEX) and identify cost-saving initiatives. Utilize computerized maintenance management systems (CMMS) to track work orders. Prepare comprehensive technical reports and performance briefings for executive leadership.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Bachelor s degree in Engineering (Mechanical, Electrical, Civil) or Facility Management. 6+ years of experience in O&amp;M, facility management, or city-scale infrastructure. Proven experience working on mega-projects, giga-projects, or master-planned communities in KSA. Deep knowledge of smart city technologies, utility grids, and district cooling systems. Strong understanding of asset lifecycle software and modern CMMS tools. Professional fluency in English; Arabic language proficiency is highly preferred. Familiarity with Saudi Arabian municipal regulations and engineering standards. Excellent leadership, negotiation, and vendor-management skills. Saudi Nationals only.</p>

The Retail Operations Manager is responsible for overseeing the day-to-day operations and commercial performance of the retail business. The role ensures efficient store operations, excellent customer service, effective inventory management, achievement of sales targets, and compliance with company policies and standards.<br>The position will lead the retail team, optimize operational processes, monitor sales and stock performance, and identify opportunities to improve revenue, profitability, and customer experience.<br>Key Responsibilities1. Retail Operations Manage and oversee daily retail operations to ensure smooth and efficient store performance. Ensure all retail activities are conducted in accordance with company policies, procedures, and operational standards. Develop and implement operational procedures to improve efficiency and productivity. Ensure the retail area is well organized, properly stocked, and presented to a high standard. Monitor opening, closing, cash handling, and daily operational procedures.2. Sales & Commercial Performance Develop and implement strategies to achieve sales and profitability targets. Monitor daily, weekly, and monthly sales performance and identify areas for improvement. Analyze sales trends, customer behavior, and product performance. Develop promotional activities and sales initiatives in coordination with the Marketing team. Identify opportunities to increase revenue through upselling, cross-selling, promotions, and new product offerings. Prepare regular sales and performance reports for management.3. Inventory & Stock Management Oversee inventory management, stock availability, and replenishment. Maintain appropriate stock levels based on sales trends and business requirements. Monitor stock movements, transfers, damages, returns, and shrinkage. Conduct and oversee regular stock counts and inventory audits. Coordinate with suppliers and the procurement team regarding orders, deliveries, and product availability. Identify slow-moving and obsolete stock and recommend appropriate actions.4. Team Management Lead, supervise, and motivate the retail team to achieve operational and sales objectives. Set clear performance expectations and monitor individual and team KPIs. Prepare staff schedules and ensure adequate staffing coverage. Conduct regular team meetings and provide coaching and development. Support recruitment, onboarding, training, and performance evaluations of retail employees. Ensure employees maintain high standards of customer service and professional conduct.5. Customer Experience Ensure customers receive a high-quality and consistent shopping experience. Monitor customer feedback and resolve complaints or service issues promptly. Identify opportunities to improve the customer journey and overall retail experience. Ensure products, displays, pricing, and promotions are accurately presented.6. Visual Merchandising & Store Standards Ensure products are displayed attractively and according to company guidelines. Maintain appropriate product placement, pricing, signage, and promotional displays. Work with Marketing and Commercial teams on seasonal campaigns and promotional activities. Ensure the retail environment is clean, organized, safe, and visually appealing.7. Financial & Administrative Responsibilities Monitor retail revenue, expenses, margins, and profitability. Control operational costs while maintaining service and quality standards. Monitor cash reconciliation and ensure proper handling of payments. Review and approve operational documentation in accordance with company procedures. Support budgeting and forecasting activities for the retail operation.8. Compliance & Risk Management Ensure compliance with company policies, health and safety requirements, and applicable regulations. Maintain accurate operational and inventory records. Identify operational risks and implement corrective actions. Ensure appropriate procedures are followed for cash handling, stock control, and loss prevention.<br><br>Qualifications Bachelor's degree in Business Administration, Retail Management, Marketing, or a related field. Professional certification in Retail Management or Operations is an advantage.<br>Experience Minimum 5–7 years of experience in retail operations, with at least 2–3 years in a managerial or supervisory role. Experience managing retail teams and multi-category product operations. Strong experience in sales, inventory management, customer service, and operational planning. Experience in sports, fitness, leisure, lifestyle, or hospitality retail is preferred.<br>Skills & Competencies Strong leadership and people-management skills. Excellent sales and commercial awareness. Strong inventory and stock management knowledge. Excellent customer service skills. Strong analytical and problem-solving abilities. Good financial and budgeting skills. Excellent communication and negotiation skills. Ability to manage multiple priorities in a fast-paced environment. Strong knowledge of MS Office, particularly Excel. Experience with POS and inventory management systems. Strong organizational and time-management skills. Ability to work flexible hours, including weekends and holidays when required.<br>Languages Arabic: Preferred English: Fluent / Professional proficiency<br>Working Conditions The role is primarily based within the retail facility and requires regular interaction with customers, employees, suppliers, and management. Flexible working hours, including evenings, weekends, and public holidays, may be required based on business needs.

<p><br></p><p><b>Key Responsibilities</b></p><p>Administrative Support</p><p>Provide comprehensive administrative assistance to operations managers and leadership teams. Manage calendars, schedule meetings, appointments, and virtual conferences across multiple time zones. Prepare meeting agendas, record meeting minutes, and follow up on assigned action items. Organize and maintain digital filing systems and ensure accurate document management. Draft, edit, proofread, and format reports, presentations, correspondence, and operational documents. Handle confidential information with professionalism and discretion.</p><p>Operations Coordination</p><p>Support daily operational activities and assist in improving workflow efficiency. Coordinate internal communication between departments and external stakeholders. Monitor operational tasks and ensure deadlines are met. Assist with project coordination and progress tracking. Maintain operational records and update internal databases. Prepare operational reports and performance summaries for management.</p><p>Communication &amp; Customer Support</p><p>Respond promptly and professionally to emails, phone calls, and internal communications. Serve as the first point of contact for administrative inquiries. Coordinate communication with vendors, contractors, clients, and business partners. Support customer and stakeholder communications when required. Ensure professional and consistent communication standards are maintained.</p><p>Documentation &amp; Record Management</p><p>Create, update, and maintain company documentation. Organize digital records for easy retrieval and compliance. Maintain accurate operational logs, reports, and administrative records. Ensure document version control and adherence to company procedures.</p><p>Scheduling &amp; Coordination</p><p>Coordinate virtual meetings, webinars, and internal events. Arrange travel plans, itineraries, and accommodation when necessary. Manage shared calendars and scheduling conflicts efficiently. Coordinate onboarding schedules and administrative support for new employees.</p><p>Data Management &amp; Reporting</p><p>Collect, verify, and enter operational data accurately. Generate weekly and monthly administrative reports. Assist with KPI tracking and operational performance reporting. Analyze administrative processes and recommend improvements.</p><p>Process Improvement</p><p>Identify opportunities to streamline administrative workflows. Support implementation of new operational procedures. Assist with documentation of standard operating procedures (SOPs). Promote efficiency through the effective use of digital collaboration tools.</p><p>Required Qualifications</p><p>Bachelor's degree in Business Administration, Office Management, Operations Management, or a related field. Minimum of 2 years of experience in administrative support, office administration, operations coordination, or executive assistance. Experience working in a remote or distributed team environment is preferred. Excellent organizational and time-management skills. Strong written and verbal communication skills in English. Arabic language proficiency is considered an advantage. High level of professionalism and confidentiality. Strong analytical and problem-solving abilities. Ability to prioritize tasks and work independently with minimal supervision. Exceptional attention to detail and accuracy.</p><p>Technical Skills</p><p>Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) Google Workspace (Docs, Sheets, Slides, Drive, Calendar) Zoom, Microsoft Teams, and Google Meet Project management platforms such as Asana, Trello, Monday.com, ClickUp, or similar Slack and other workplace communication platforms Cloud document management systems Data entry and reporting tools</p><p>Preferred Qualifications</p><p>Experience supporting executive leadership or operations teams. Familiarity with remote collaboration technologies. Knowledge of office administration best practices. Experience working within multicultural or international organizations. Basic project management knowledge or certification is an advantage.</p><p>Core Competencies</p><p>Organization and planning Time management Communication Team collaboration Critical thinking Adaptability Professionalism Accountability Initiative Confidentiality Customer service orientation Attention to detail</p><p>Performance Expectations</p><p>The successful candidate will: Deliver accurate and timely administrative support. Maintain organized documentation and operational records. Support smooth communication across departments. Meet deadlines consistently while managing multiple priorities. Contribute to operational improvements and process efficiency. Demonstrate reliability, integrity, and professionalism in all interactions.</p><p>Benefits</p><p>Fully remote work environment. Competitive salary. Flexible working arrangements. Professional development and training opportunities. Collaborative international team environment. Career growth opportunities within PULSE (MENA). Paid annual leave and applicable company benefits. Access to modern digital collaboration tools and resources.</p><p>Equal Opportunity Employer</p><p>PULSE (MENA) is committed to fostering an inclusive and diverse workplace where all qualified applicants receive equal consideration for employment. We value diverse perspectives and believe they strengthen our team and the communities we serve.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's degree in Business Administration, Office Management, Operations Management, or a related field.</li><li>Minimum of 2 years of experience in administrative support, office administration, operations coordination, or executive assistance.</li><li>Experience working in a remote or distributed team environment is preferred.</li><li>Excellent organizational and time-management skills.</li><li>Strong written and verbal communication skills in English. Arabic language proficiency is considered an advantage.</li><li>High level of professionalism and confidentiality.</li><li>Strong analytical and problem-solving abilities.</li><li>Ability to prioritize tasks and work independently with minimal supervision.</li><li>Exceptional attention to detail and accuracy.</li></ul><p>Technical Skills</p><ul><li>Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)</li><li>Google Workspace (Docs, Sheets, Slides, Drive, Calendar)</li><li>Zoom, Microsoft Teams, and Google Meet</li><li>Project management platforms such as Asana, Trello, Monday.com, ClickUp, or similar</li><li>Slack and other workplace communication platforms</li><li>Cloud document management systems</li><li>Data entry and reporting tools</li></ul><p>Preferred Qualifications</p><ul><li>Experience supporting executive leadership or operations teams.</li><li>Familiarity with remote collaboration technologies.</li><li>Knowledge of office administration best practices.</li><li>Experience working within multicultural or international organizations.</li><li>Basic project management knowledge or certification is an advantage.</li></ul><p>Core Competencies</p><ul><li>Organization and planning</li><li>Time management</li><li>Communication</li><li>Team collaboration</li><li>Critical thinking</li><li>Adaptability</li><li>Professionalism</li><li>Accountability</li><li>Initiative</li><li>Confidentiality</li><li>Customer service orientation</li><li>Attention to detail</li></ul>

<h3 >About Bilafya</h3> <p >Bilafya is a food services and catering company based in Saudi Arabia, specializing in scalable, high-quality meal solutions for businesses, institutions, and events. Operating from a purpose-built facility in Jeddah, the company combines culinary expertise with strong operational systems to support consistent, high-volume food production. Bilafya is committed to elevating catering standards across the Kingdom, serving diverse client needs with reliability and care. The company provides meals for all workforce levels, from frontline teams to executive leadership, with the same focus on quality and service.</p> <h3 >The Role of Kitchen Operations Supervisor</h3> <p >Bilafya is seeking a <strong >Kitchen Operations Supervisor</strong> for a full-time, on-site role based in Jeddah, Makkah. This position is responsible for overseeing daily kitchen activities to ensure safe, efficient, and high-quality food production within a large-scale catering environment.</p> <h3 >Key Responsibilities</h3> <ul > <li >Supervise kitchen staff, assign tasks, and monitor performance to maintain standards for hygiene, portion control, and presentation.</li> <li >Coordinate production schedules, manage inventory and ordering, and support cost control by reducing waste and optimizing ingredient use.</li> <li >Ensure compliance with food safety regulations, internal policies, and health and safety guidelines.</li> <li >Participate in training staff on procedures and best practices.</li> <li >Collaborate with catering and service teams to meet client requirements, resolve operational issues, and support continuous improvement in kitchen workflows.</li> </ul> <h3 >Qualifications and Experience</h3> <ul > <li >5-10 years of experience in kitchen operations, food production management, and supervision of culinary or catering teams.</li> <li >Strong knowledge of food safety, hygiene standards, and health and safety regulations applicable to commercial kitchens.</li> <li >Previous experience in catering, institutional food services, or large-scale kitchen environments; experience in Saudi Arabia is required.</li> <li >Relevant education or vocational training in culinary arts, hospitality management, or food service operations is preferred.</li> </ul> <h3 >Required Skills</h3> <ul > <li >Proficiency in staff scheduling, task delegation, and team leadership in a high-volume, time-sensitive environment.</li> <li >Ability to manage inventory, monitor stock levels, and coordinate with procurement to ensure timely availability of ingredients and supplies.</li> <li >Competence in workflow planning, production scheduling, and quality control to maintain consistency and efficiency.</li> <li >Effective communication skills and the ability to collaborate with cross-functional teams and client-facing staff.</li> <li >Problem-solving skills and attention to detail, with the ability to respond quickly to operational issues or last-minute changes.</li> </ul> <h3 >Work Environment</h3> <p >This is an on-site position in Jeddah, Makkah. The role requires flexibility for shifts, weekends, or peak-event periods as needed to support continuous kitchen operations.</p>

<p>&nbsp;You will play a key role in ensuring smooth day-to-day administrative operations while gaining valuable experience across multiple business functions. Position Summary The Entry-Level Professional Operations Admin &amp; Office Support is responsible for providing administrative and operational support to internal teams. The successful candidate will help coordinate daily activities, maintain records, assist with documentation, support scheduling, and contribute to improving operational processes. Working remotely, this position requires excellent organizational skills, strong communication abilities, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.</p><p>Key Responsibilities</p><ul><li>Administrative Support</li><li>Provide day-to-day administrative assistance to various departments.</li><li>Prepare, organize, and maintain digital files, records, and documentation.</li><li>Draft correspondence, reports, meeting notes, and internal documents.</li><li>Assist with document formatting, proofreading, and data entry.</li><li>Maintain accurate electronic filing systems and shared folders.</li><li>Operations Coordination</li><li>Support daily operational workflows and administrative processes.</li><li>Track assigned tasks and ensure timely completion.</li><li>Assist with project coordination and follow-up on action items.</li><li>Help maintain operational procedures and internal documentation.</li><li>Monitor administrative requests and ensure they are handled efficiently.</li><li>Calendar &amp; Meeting Support</li><li>Schedule meetings, appointments, and virtual events.</li><li>Coordinate meeting agendas and distribute supporting materials.</li><li>Record meeting minutes and track follow-up actions.</li><li>Assist with time zone coordination for regional and international meetings.</li><li>Communication &amp; Team Support</li><li>Serve as a professional point of contact for internal communications.</li><li>Respond to administrative inquiries promptly and professionally.</li><li>Coordinate with cross-functional teams to ensure smooth workflow.</li><li>Support onboarding activities for new employees when required.</li><li>Data &amp; Reporting</li><li>Maintain databases and operational trackers.</li><li>Generate routine administrative reports.</li><li>Monitor deadlines and update project status reports.</li><li>Ensure data accuracy and confidentiality.</li><li>Office &amp; Process Support</li><li>Assist in improving administrative workflows and operational efficiency.</li><li>Help develop standardized templates and documentation.</li><li>Support procurement requests, expense tracking, and administrative records where applicable.</li><li>Perform additional administrative duties as assigned.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's degree or diploma in Business Administration, Management, Operations, Office Administration, or a related field (or equivalent practical experience).</li><li>0 2 years of professional experience.</li><li>Strong organizational and time-management skills.</li><li>Excellent written and verbal communication skills in English.</li><li>High attention to detail and accuracy.</li><li>Ability to manage multiple tasks simultaneously.</li><li>Strong problem-solving and critical-thinking skills.</li><li>Ability to work independently in a remote environment.</li><li>Positive attitude and willingness to learn.</li><li>Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).</li><li>Familiarity with Google Workspace (Docs, Sheets, Drive, Meet).</li><li>Comfortable using video conferencing platforms.</li><li>Experience with project management or collaboration tools (such as Trello, Asana, ClickUp, Monday.com, or similar) is an advantage.</li><li>Ability to quickly learn new software and internal systems.</li><li>Internship or administrative experience is a plus.</li><li>Experience supporting remote teams is desirable.</li><li>Knowledge of business operations and office administration.</li><li>Basic understanding of project coordination.</li><li>Familiarity with CRM or document management systems is an asset.</li></ul><p>Core Competencies</p><ul><li>Strong organizational skills</li><li>Professional communication</li><li>Time management</li><li>Attention to detail</li><li>Reliability and accountability</li><li>Adaptability</li><li>Team collaboration</li><li>Customer service mindset</li><li>Confidentiality and professionalism</li><li>Initiative and continuous learning</li></ul>

<h3 >About Leejam Sports Company</h3> <p >Leejam Sports Company operates as the largest fitness club operator within the Middle East, focusing on the promotion of health and wellness across the region. The company provides a work environment that supports professional development and offers competitive benefits.</p> <h3 >The Role of Sales Representative</h3> <p >Leejam Sports is seeking a <strong >Sales Representative-Operations-Club Management-CX</strong> to join its team. This full-time position is designed for individuals with 0-1 years of experience who are looking to contribute to a dynamic and growth-oriented environment. The role involves aspects of sales, operational support, club management, and customer experience.</p> <h3 >Key Responsibilities</h3> <ul > <li >Engaging with potential and existing clients to promote fitness club memberships and services.</li> <li >Supporting daily club operations to ensure smooth functioning and member satisfaction.</li> <li >Assisting in the management of club facilities and resources.</li> <li >Contributing to initiatives aimed at enhancing the overall customer experience.</li> <li >Working collaboratively within a team to achieve sales targets and operational goals.</li> </ul> <h3 >Qualifications and Experience</h3> <ul > <li >A minimum of 0 to 1 year of professional experience is required.</li> <li >Demonstrated interest in sales, operations, club management, or customer experience roles.</li> <li >Ability to work effectively in a team-oriented setting.</li> </ul> <h3 >Work Environment and Culture</h3> <p >Leejam Sports fosters a dynamic and growth-oriented work environment. The company promotes innovation, teamwork, and excellence, providing opportunities for professional development to its employees. This full-time position offers a setting where individuals can contribute to the company's mission of promoting health and wellness.</p> <h3 >Application Information</h3> <p >Candidates interested in the Sales Representative-Operations-Club Management-CX position are encouraged to apply. Salary details will be discussed during the interview process.</p>

Location: Jeddah, Saudi Arabia Level: Director / Senior Leadership<br>Role Overview Lead the asset management strategy and performance of a large-scale live destination, ensuring that the destination's real estate assets are commercially viable, operationally efficient, financially sustainable and capable of delivering an exceptional visitor experience. The role will oversee the full asset lifecycle from operational readiness and stabilization through to optimization, repositioning and long-term value creation. The position will work closely with Operations, Facilities Management, Leasing, Hospitality, Development, Finance, Commercial and Marketing teams to maximize asset performance and destination value.<br>Key Responsibilities1. Asset Strategy & Value Creation Develop and implement asset management strategies aligned with the destination's overall business plan and investment objectives. Maximize the financial, operational and strategic value of the destination's real estate assets. Develop asset business plans, annual operating plans and long-term asset strategies. Identify opportunities for asset enhancement, repositioning, redevelopment and revenue growth. Monitor asset performance against approved investment and business plans. Conduct benchmarking and market analysis to identify opportunities to improve asset competitiveness.<br>2. Financial & Commercial Performance Own asset-level budgets, forecasts, Cap Ex and OpEx planning in collaboration with Finance and Operations. Monitor revenue, operating costs, NOI, EBITDA and other asset performance indicators. Identify opportunities to optimize operating expenditure while maintaining service quality and visitor experience. Evaluate investment proposals, business cases and feasibility studies for asset enhancement initiatives. Support commercial strategies covering leasing, hospitality, retail, entertainment, F&B and other destination revenue streams.<br>3. Live Destination Operations Work closely with the Operations and FM teams to ensure assets are operated safely, efficiently and in accordance with agreed service standards. Monitor the operational performance of buildings, public realm, infrastructure, utilities and supporting facilities. Establish asset performance KPIs, SLAs and reporting frameworks. Ensure operational issues, asset risks and performance gaps are identified and addressed. Support operational readiness, mobilisation, opening and transition into live operations.<br>4. Asset Performance & Lifecycle Management Establish asset lifecycle strategies covering maintenance, refurbishment, replacement and capital investment. Monitor asset condition, performance, reliability and remaining useful life. Develop Cap Ex prioritization frameworks based on asset criticality, business impact and return on investment. Partner with Development and Project teams on major capital projects and asset enhancement initiatives. Ensure projects transition effectively from development/construction into operational asset management.<br>5. Visitor & Destination Experience Ensure asset performance supports a high-quality visitor and customer experience. Work with Operations, Hospitality, Retail, Entertainment and Marketing teams to improve footfall, dwell time, customer satisfaction and destination attractiveness. Monitor customer experience KPIs and identify opportunities for improvement. Ensure the physical environment and supporting assets meet the destination's brand and experience standards.<br>6. Risk, Compliance & Governance Identify and manage strategic, operational, financial and asset-related risks. Establish asset risk registers and mitigation plans. Ensure compliance with relevant regulatory, HSE, operational and property requirements. Establish appropriate governance, reporting and escalation mechanisms. Monitor contractor, operator and service-provider performance.<br>7. Stakeholder & Operator Management Manage relationships with internal stakeholders, asset operators, FM providers, tenants, hospitality operators, contractors and government entities. Establish performance agreements and governance mechanisms with operating partners. Lead regular asset performance reviews and drive corrective actions. Present asset performance, risks and strategic recommendations to senior management.<br>Candidate Profile Bachelor's degree in Real Estate, Business, Finance, Engineering, Property Management, Asset Management or related discipline.10–15+ years of relevant experience in asset management, property management, real estate, destination management or large-scale operational assets. Proven experience managing large-scale mixed-use, hospitality, retail, leisure, entertainment or live destination assets. Strong understanding of real estate asset management, financial performance, Cap Ex/OpEx, asset lifecycle and operational performance. Experience working with FM, engineering, operations, hospitality, retail or other asset operators. Strong commercial and financial acumen, including budgeting, forecasting and business-case development. Experience with asset performance reporting, KPIs and strategic planning. Strong stakeholder and operator management capabilities. Experience in Saudi Arabia or the GCC is highly desirable.

<p><br></p><p>Position Summary The Administrative Office Support Professional Operations is responsible for providing comprehensive administrative and operational support to multiple departments. This role requires exceptional organizational skills, attention to detail, strong communication abilities, and the capacity to manage multiple priorities in a fast-paced remote work environment. The ideal candidate is self-motivated, dependable, resourceful, and capable of maintaining high standards of professionalism while supporting executives, managers, and cross-functional teams across the MENA region.</p><p>Key Responsibilities</p><p>Administrative Support</p><ul><li>Provide comprehensive administrative assistance to operations managers and leadership teams.</li><li>Manage calendars, schedule meetings, appointments, and virtual conferences across multiple time zones.</li><li>Prepare meeting agendas, record meeting minutes, and follow up on assigned action items.</li><li>Organize and maintain digital filing systems and ensure accurate document management.</li><li>Draft, edit, proofread, and format reports, presentations, correspondence, and operational documents.</li><li>Handle confidential information with professionalism and discretion.</li></ul><p>Operations Coordination</p><ul><li>Support daily operational activities and assist in improving workflow efficiency.</li><li>Coordinate internal communication between departments and external stakeholders.</li><li>Monitor operational tasks and ensure deadlines are met.</li><li>Assist with project coordination and progress tracking.</li><li>Maintain operational records and update internal databases.</li><li>Prepare operational reports and performance summaries for management.</li></ul><p>Communication &amp; Customer Support</p><ul><li>Respond promptly and professionally to emails, phone calls, and internal communications.</li><li>Serve as the first point of contact for administrative inquiries.</li><li>Coordinate communication with vendors, contractors, clients, and business partners.</li><li>Support customer and stakeholder communications when required.</li><li>Ensure professional and consistent communication standards are maintained.</li></ul><p>Documentation &amp; Record Management</p><ul><li>Create, update, and maintain company documentation.</li><li>Organize digital records for easy retrieval and compliance.</li><li>Maintain accurate operational logs, reports, and administrative records.</li><li>Ensure document version control and adherence to company procedures.</li></ul><p>Scheduling &amp; Coordination</p><ul><li>Coordinate virtual meetings, webinars, and internal events.</li><li>Arrange travel plans, itineraries, and accommodation when necessary.</li><li>Manage shared calendars and scheduling conflicts efficiently.</li><li>Coordinate onboarding schedules and administrative support for new employees.</li></ul><p>Data Management &amp; Reporting</p><ul><li>Collect, verify, and enter operational data accurately.</li><li>Generate weekly and monthly administrative reports.</li><li>Assist with KPI tracking and operational performance reporting.</li><li>Analyze administrative processes and recommend improvements.</li></ul><p>Process Improvement</p><ul><li>Identify opportunities to streamline administrative workflows.</li><li>Support implementation of new operational procedures.</li><li>Assist with documentation of standard operating procedures (SOPs).</li><li>Promote efficiency through the effective use of digital collaboration tools.</li></ul><p>Required Qualifications</p><ul><li>Bachelor's degree in Business Administration, Office Management, Operations Management, or a related field.</li><li>Minimum of 2 years of experience in administrative support, office administration, operations coordination, or executive assistance.</li><li>Experience working in a remote or distributed team environment is preferred.</li><li>Excellent organizational and time-management skills.</li><li>Strong written and verbal communication skills in English. Arabic language proficiency is considered an advantage.</li><li>High level of professionalism and confidentiality.</li><li>Strong analytical and problem-solving abilities.</li><li>Ability to prioritize tasks and work independently with minimal supervision.</li><li>Exceptional attention to detail and accuracy.</li></ul><p>Technical Skills</p><ul><li>Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)</li><li>Google Workspace (Docs, Sheets, Slides, Drive, Calendar)</li><li>Zoom, Microsoft Teams, and Google Meet</li><li>Project management platforms such as Asana, Trello, Monday.com, ClickUp, or similar</li><li>Slack and other workplace communication platforms</li><li>Cloud document management systems</li><li>Data entry and reporting tools</li></ul><p>Preferred Qualifications</p><ul><li>Experience supporting executive leadership or operations teams.</li><li>Familiarity with remote collaboration technologies.</li><li>Knowledge of office administration best practices.</li><li>Experience working within multicultural or international organizations.</li><li>Basic project management knowledge or certification is an advantage.</li></ul><p>Core Competencies</p><ul><li>Organization and planning</li><li>Time management</li><li>Communication</li><li>Team collaboration</li><li>Critical thinking</li><li>Adaptability</li><li>Professionalism</li><li>Accountability</li><li><br></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's degree in Business Administration, Office Management, Operations Management, or a related field.</li><li>Minimum of 2 years of experience in administrative support, office administration, operations coordination, or executive assistance.</li><li>Experience working in a remote or distributed team environment is preferred.</li><li>Excellent organizational and time-management skills.</li><li>Strong written and verbal communication skills in English. Arabic language proficiency is considered an advantage.</li><li>High level of professionalism and confidentiality.</li><li>Strong analytical and problem-solving abilities.</li><li>Ability to prioritize tasks and work independently with minimal supervision.</li><li>Exceptional attention to detail and accuracy.</li><li>Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)</li><li>Google Workspace (Docs, Sheets, Slides, Drive, Calendar)</li><li>Zoom, Microsoft Teams, and Google Meet</li><li>Project management platforms such as Asana, Trello, Monday.com, ClickUp, or similar</li><li>Slack and other workplace communication platforms</li><li>Cloud document management systems</li><li>Data entry and reporting tools</li><li>Experience supporting executive leadership or operations teams.</li><li>Familiarity with remote collaboration technologies.</li><li>Knowledge of office administration best practices.</li><li>Experience working within multicultural or international organizations.</li><li>Basic project management knowledge or certification is an advantage.</li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Operations Manager Central Grade: GG11 Location: Riyadh, Saudi Arabia JOB PURPOSE BAE Systems is the UK Government s nominated Prime Contractor under the Government-to-Government arrangements that are in place to provide equipment, support and training to Saudi Arabia. We provide maintenance of Royal Saudi Air Force (RSAF) aircraft and train RSAF and Royal Saudi Naval Force personnel safely in a training environment in how to use their aircraft, equipment and weapons. BAE Systems Saudi Arabia is committed to supporting the Saudi Arabian National Agenda including Saudisation and the training and development of Saudi National capability through the growth of the Saudi National Partner Companies thereby reinforcing Industrialisation and Partnerships. The Operations Manager Central is responsible to the Head of Operations for defining, planning, managing and delivering the contractual obligations of the facilities management scope. The Job Holder will be responsible for managing all projects within the Facilities Management sphere, including the design, construction, testing and commissioning and closure of the project to cost, time and quality. The key aspect of this role will focus on the management of the O&amp;M suppliers, through a close working relationship, and providing expert knowledge and leadership. The delivery of this role will typically be through the management of the incumbent O&amp;M supplier and supporting the wider RES functions. The Job Holder will ensure that all aspects of the facilities management scope are fully defined to ensure customer requirements are achieved in accordance with all business and commercial criteria, as well as company policies and procedures. In doing so the Operations Manager Central will develop and maintain local tools and processes, ensuring they are aligned to the BAE Systems corporate framework. The Job Holder will manage, control and monitor the O&amp;M contract and individual projects so that they are delivered to agreed time, cost and quality requirements, regularly reviewing and reporting on progress against plan and, where necessary, intervening to resolve issues which threaten delivery to plan. To achieve this, it will be necessary to ensure that the Operations Manager Central adheres to all policies and procedures and that they are carried out in such a way as to minimise risk and maximise opportunities. The Job Holder will need to manage relationships with major suppliers and subcontractors to ensure all contracts are delivered and that issues are effectively addressed. JOB ACCOUNTABILITIES Responsibility for managing a number of business and residential facilities in Riyadh and Al-Majma ah. Responsibility for managing the contractual obligations of the contract. Responsible for the delivery of O&amp;M, through management of suppliers, within contractual service level agreements. Responsibility for understanding and implementing relevant legislation. The role holder will be accountable, in accordance with the Delegated Authority, for facilities budgets and reporting. The role holder will be responsible for the identification, mitigation and closure of risks and opportunities. Accountable for reporting to senior management through monthly supplier operational performance, bid, strategic, customer and internal reviews. Ensuring the facilities always operate in a safe and secure manner. Accountable for development and implementation of operational plans, including facilities management plan, SHE plans, and local processes and procedures. Bid management for local projects, including requirements capture, solution design and achieving sign off. Capturing requirements and defining solutions to support the customer requests. This will involve working with customers, suppliers and local stakeholders. Acts a subject matter expert (SME) to assess supplier technical proposals to ensure compliance and offer value for money to the customer. Managing key internal and external stakeholders expectations and timescales, through reviews, reports and data. Ensuring adherence to corporate and regulatory considerations.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>The role requires a degree in Facilities Management or related discipline. A Facilities Management type Qualification or equivalent is must. Understanding the statutory and legislative facilities operations obligations in Saudi Arabia. Track record of managing facilities including O&amp;M and project delivery. Expert level planning and scheduling skills, ensuring the complex activities of interrelated project teams are controlled, managed and linked into the overall business plan. Expert leadership, delegation and team building skills for the effective people management of large and complex programmes. High level problem solving and financial control skills. Substantial understanding of commercial, financial and project leadership. Expert in project review and control.</p><p></p></section>

WE ARE HIRING HOSPITAL SERVICES MANAGERLocation: Riyadh, Saudi Arabia We are looking for an experienced Hospital Services Manager to oversee and standardize hospital support and hospitality services across multiple healthcare facilities.<br>We are particularly interested in candidates currently working in hospital operations, hospital services and housekeeping,healthcare support services, facility services, patient experience, or hospitality management within healthcare environments.<br>Key Responsibilities:• Oversee hospital services and hospitality operations across multiple facilities in Riyadh.• Ensure high standards of patient experience, cleanliness, comfort, hygiene, and service quality.• Manage and standardize housekeeping, linen, guest amenities, and hospitality services.• Ensure compliance with QHSE, hygiene, infection prevention, and patient safety standards.• Monitor service quality, patient satisfaction, KPIs, and operational performance.• Lead and develop hospitality and support-services teams.• Manage external hospitality and facility service providers and contractors.• Conduct operational audits and implement corrective action plans.• Work closely with hospital management, nursing, medical teams, and support departments.• Support new hospital openings and the implementation of service standards.• Contribute to budgeting, cost optimization, and continuous improvement initiatives.• Provide regular operational and KPI reports to senior management. Requirements:• 6–10 years of relevant experience in hospitality, hospital services, healthcare operations, or a similar environment.• Previous experience within hospitals, medical centers, or healthcare organizations is highly preferred.• Proven experience managing multi-site operations and regional activities.• Previous experience in Saudi Arabia or GCC countries is highly preferred.• Bachelor's or Master's degree in Hospitality Management, Hotel Management, Facility Management, Healthcare Management, or a related field.• Strong knowledge of hospital services, patient experience, QHSE standards, and healthcare accreditation requirements.• Strong leadership and team-management skills with experience managing multicultural teams.• Excellent organizational, analytical, communication, and problem-solving skills.• Strong experience in operational reporting and KPI management.• Ability to oversee and manage female staff accommodation.

<p> The RoRo Manager will be responsible for managing and developing SSA Jeddah’s RoRo operations and commercial activities. The role covers vessel operations, cargo handling, terminal coordination, customer service, cost control, claims prevention, and business development.</p><p>The position will act as the main focal point between vessel principals, terminals, port authorities, Customs, cargo owners, transporters, vendors, and internal departments. The role requires strong operational involvement at the port, especially during vessel calls, together with continuous efforts to grow SSA’s RoRo, automotive, project cargo, and related logistics business.<br></p><p><strong>Key Responsibilities</strong><br></p><p><strong>1. Vessel Operations</strong><br></p><ul><li><p>Plan and supervise all RoRo vessel calls handled by SSA Jeddah.</p></li><li><p>Coordinate pre-arrival, berthing, cargo operations, sailing, and post-departure activities.</p></li><li><p>Obtain vessel schedules, cargo forecasts, load lists, discharge lists, stowage plans, and operational instructions from principals.</p></li><li><p>Conduct pre-operation meetings with terminals, vessels, stevedores, surveyors, transporters, and other stakeholders.</p></li><li><p>Ensure operational readiness, including berth availability, manpower, drivers, equipment, ramps, lighting, permits, and technical support.</p></li><li><p>Monitor loading and discharge productivity and take immediate action where delays occur.</p></li><li><p>Maintain regular communication with the vessel Master, terminal management, authorities, and principals.</p></li><li><p>Prepare accurate operational reports, productivity statements, delay reports, and vessel call summaries.<br><br><strong>Yard and Cargo Management</strong></p><ul><li><p>Monitor the receipt, discharge, storage, segregation, identification, readiness, and loading of RoRo cargo.</p></li><li><p>Coordinate with the terminal for suitable yard allocation for import, export, transshipment, and in-transit cargo.</p></li><li><p>Ensure cargo is segregated by vessel, destination, customer, cargo type, and loading priority wherever possible.</p></li><li><p>Maintain proper tracking of vehicles, trucks, trailers, MAFIs, heavy equipment, and other RoRo units.</p></li><li><p>Monitor cargo that is missing, damaged, shut out, wrongly located, or awaiting documentation.</p></li><li><p>Coordinate cargo identification, tallying, tagging, stickering, inspection, and verification.</p></li><li><p>Ensure shut-out units are identified, segregated, repaired where required, and prepared for the next vessel.</p></li><li><p>Monitor long-staying cargo and support timely evacuation to reduce storage and related charges.</p></li><li><p>Arrange technicians, towing units, forklifts, tractors, cranes, and other support equipment when required.</p></li></ul><p><strong>3. Terminal and Authority Coordination</strong></p><ul><li><p>Maintain close working relationships with terminal management, Mawani, Customs, Port Security, and other relevant authorities.</p></li><li><p>Represent SSA and its principals in operational meetings.</p></li><li><p>Escalate poor productivity, missing cargo, incorrect loading, damages, congestion, and yard-related issues.</p></li><li><p>Follow up on operational permits, access passes, survey approvals, stickering permissions, and vendor entry.</p></li><li><p>Ensure compliance with port, Customs, terminal, safety, and security requirements.</p></li><li><p>Coordinate special requirements for in-transit exports, re-exports, temporary imports, and exceptional cargo.</p></li><li><p>Support management in preparing complaints, incident reports, and operational improvement proposals.</p></li></ul><p><strong>4. Principal and Customer Management</strong></p><ul><li><p>Act as the main operational and commercial contact for RoRo principals and customers.</p></li><li><p>Provide timely and accurate updates on vessel schedules, cargo status, terminal conditions, and operational challenges.</p></li><li><p>Attend review meetings with principals, customers, terminals, and service providers.</p></li><li><p>Understand each principal’s operational standards, reporting requirements, and commercial expectations.</p></li><li><p>Ensure customer complaints and queries are handled promptly and professionally.</p></li><li><p>Maintain strong relationships with vehicle traders, manufacturers, dealerships, freight forwarders, project cargo clients, transporters, and logistics companies.</p></li><li><p>Coordinate with customers on cargo readiness, documentation, Customs clearance, delivery, and shipment planning.</p></li><li><p>Protect the interests of SSA and its principals while maintaining balanced stakeholder relationships.</p></li></ul><p><strong>5. Sales and Business Development</strong></p><ul><li><p>Develop SSA Jeddah’s RoRo, automotive, machinery, project cargo, and related logistics business.</p></li><li><p>Identify potential customers involved in vehicle imports, exports, re-exports, transshipment, heavy equipment, trucks, buses, and construction machinery.</p></li><li><p>Approach shipping lines, vessel operators, automobile manufacturers, traders, dealerships, freight forwarders, and logistics providers.</p></li><li><p>Promote SSA’s agency, Customs clearance, transportation, warehousing, survey, and value-added services.</p></li><li><p>Prepare quotations, proposals, presentations, and end-to-end logistics solutions.</p></li><li><p>Maintain a structured sales pipeline and submit periodic commercial reports.</p></li><li><p>Monitor competitor activities, trade routes, vessel calls, market trends, and upcoming automotive or infrastructure projects.</p></li><li><p>Work towards agreed revenue, volume, customer acquisition, and profitability targets.</p></li><li><p>Identify opportunities for new liner services, charter vessels, coastal movements, and regional hub operations.</p></li></ul><p><strong>6. Commercial and Cost Control</strong></p><ul><li><p>Prepare operational cost estimates, quotations, budgets, and proforma disbursement accounts.</p></li><li><p>Verify terminal, stevedoring, transport, survey, technical, equipment, and vendor invoices.</p></li><li><p>Control operational expenses and avoid unnecessary costs.</p></li><li><p>Ensure all chargeable services are recorded and invoiced.</p></li><li><p>Coordinate with Finance for timely billing, collection, and reconciliation.</p></li><li><p>Monitor storage, handling, shifting, standby, detention, and exceptional charges.</p></li><li><p>Analyse the profitability of each vessel call, customer, and business segment.</p></li></ul><p><strong>7. Claims and Risk Management</strong></p><ul><li><p>Ensure cargo condition is recorded during receipt, discharge, shifting, loading, and delivery.</p></li><li><p>Coordination, damage, and pre-shipment surveys where required.</p></li><li><p>Ensure photographic and documentary evidence is collected for damaged, missing, wrongly loaded, or shut-out cargo.</p></li><li><p>Report accidents, cargo damage, and operational incidents immediately.</p></li><li><p>Assist in handling claims related to cargo damage, delays, incorrect loading, and terminal negligence.</p></li><li><p>Implement preventive measures to reduce damages, missing units, wrong loading, and disputes.</p></li></ul><p><strong>8. Team Management</strong></p><ul><li><p>Lead and supervise RoRo executives, supervisors, tally personnel, drivers, and support staff.</p></li><li><p>Allocate duties for vessel operations, yard inspections, cargo tracking, reporting, and customer follow-up.</p></li><li><p>Ensure adequate shift coverage during vessel operations.</p></li><li><p>Conduct operational briefings and post-operation reviews.</p></li><li><p>Train the team on RoRo procedures, cargo identification, reporting, safety, and customer service.</p></li><li><p>Promote accountability, teamwork, discipline, and timely escalation of issues.<br><br></p></li></ul></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Bachelor’s degree in Shipping, Logistics, Maritime Studies, Supply Chain, Business Administration, or a related field.</p></li><li><p>Minimum 7–10 years of experience in shipping, logistics, port, terminal, or vessel agency operations.</p></li><li><p>At least 3–5 years of direct RoRo operational experience.</p></li><li><p>Experience in automotive logistics, project cargo, heavy equipment, or breakbulk operations is preferred.</p></li><li><p>Commercial or business development experience within shipping or logistics is required.</p></li><li><p>Experience in Saudi Arabia or the GCC will be an advantage.<br><br><strong>Skills and Personal Attributes</strong><br></p><ul><li><p>Strong knowledge of RoRo vessel, yard, and terminal operations.</p></li><li><p>Good understanding of vehicles, MAFIs, trailers, heavy machinery, and wheeled cargo.</p></li><li><p>Strong planning, negotiation, communication, and problem-solving skills.</p></li><li><p>Commercially driven with good customer development capability.</p></li><li><p>Able to work under pressure and make timely operational decisions.</p></li><li><p>Strong reporting, documentation, and analytical ability.</p></li><li><p>Proficient in Microsoft Excel, Word, and PowerPoint.</p></li><li><p>Fluency in English is essential; Arabic is an advantage.</p></li><li><p>Hands-on, accountable, proactive, and willing to work outside normal office hours based on vessel schedules.</p></li></ul><br></li></ul>

Role Purpose<br><br>Serve as the embedded finance business partner for Operations, providing financial leadership, strategic insights, and decision support to venue management teams while driving profitability and cost optimization across all entertainment destinations.<br><br>Key Accountabilities<br><br>Own venue P&L performance by managing the financial results for assigned destinations, analyzing revenue streams (tickets, F&B, retail, attractions), monitoring operating costs, and driving actions to achieve EBITDA and profitability targets Provide financial business partnering by serving as a trusted advisor to venue and operations managers, participating in operational planning discussions, translating financial data into actionable insights, and influencing decisions at the idea stage rather than just validating numbers Analyze operational metrics by tracking key performance indicators including per capita spend, attendance versus forecast, revenue per visitor, labor cost ratios, and F&B margins, and recommending improvements to optimize performance Support budgeting and forecasting by collaborating with venue managers to develop accurate budgets and forecasts, incorporating seasonality patterns, event calendars, and operational capacity into financial plans, and providing variance analysis with corrective recommendations Drive cost optimization by identifying opportunities to reduce operating costs without compromising guest experience, analyzing labor scheduling efficiency, monitoring vendor costs, and implementing cost control initiatives in partnership with operations leadership Ensure financial controls by overseeing cash handling procedures at venues, monitoring inventory management and shrinkage, ensuring compliance with financial policies, and supporting internal and external audits of operational areas Develop and lead the team by setting objectives for operations finance analysts, providing coaching and mentorship, and building a high-performing team that delivers value to the business<br><br>Requirements<br><br>Education Level: Bachelor's Degree (minimum) Finance, Accounting, or Business Administration Advanced Degree : MBA preferred<br><br>Professional Certifications:<br><br>Certified Management Accountant (preferred) Certified Public Accountant (advantageous)<br><br>Experience: Minimum Years of Relevant Experience 6-7 years in finance with significant

Tahaluf is the largest B2B live and on-demand events organiser in Saudi Arabia by space, attendance, colleagues, and revenue. It is a joint venture between Informa PLC, the Saudi Federation for Cybersecurity, Programming and Drones (SAFCSP), and the Events Investment Fund (EIF).<br><br><br><br>Tahaluf is bold, visionary, and determined to make an impact. Our team fosters a culture of collaboration, creativity, and a little fun, here teamwork rules and work feels as exciting as the events we create. Scaling at this pace also requires exceptional local partners, and Tahaluf is proud to work with a range of government and non-government organisations at the forefront of Saudi Arabia’s B2B and B2C large-scale events scene.<br><br><br><br>Be part of something BIG with Tahaluf’s series of record-breaking events: LEAP and Cityscape - the largest events in the world in their respective fields of tech and real estate; Black Hat MEA - a Guinness World Record holder for the largest CTF competition during the event; and CPHI Middle East - the largest pharma debut event in history, to name just a few. Tahaluf is making a huge impact on the global events sector.<br><br><br><br>Join our ambitious and highly committed team, unafraid to push boundaries and disrupt the status quo. From day one, you’ll dive into large-scale projects under the guidance of a supportive leadership team that will encourage your personal development and open doors to new opportunities.<br><br><br><br>Job Description<br><br>Portfolio 3 is searching to build out it’s Operations team with a new Operations Manager to join the team and help strengthen our foundation. Heading into it’s 3rd year, the portfolio is looking to build an it’s initial success with CPHI Middle East, Umrah & Ziyarah Forum, and Saudi Maritime & Logistics Congress. With some more exciting projects on the horizon you could be one of the key drivers in the next stage of bringing amazing experiences to, and forging memorable brands in, The Kingdom. <br><br>As Portfolio 3 is building and growing we are looking for someone to come and help specifically, but not limited to, the delivery of: <br><br>The expanding Umrah & Ziyarah Forum ecosystem <br><br>The evolving Innovation Driven Water Sustainability (IDWS) event after a successful 1st year. <br><br>The Operations Manager is responsible for the professional operational delivery of their allocated events; features and projects. You will ensure that all are delivered to the highest possible standards and to the satisfaction of all parties involved consistently throughout the year. <br><br>Reporting to the Head & Senior Operations Managers, the Operations Manager will be responsible together with the Senior Operations Manager for implementing the EMEA Operations objectives. The intention is for the Operations Manager to eventually take full lead on running these streams, with High Level Ministry involvement and communication required. <br><br>The Operations Manager should lead by example and demonstrate a professional responsibility to the department at all times. Adding value to the Operations Department and Portfolio alike and helping others to build their knowledge and ability for the future of Tahaluf. <br><br>Operational Duties <br><br>Be the key point of contact for the show teams in all matters on your allocated shows, internal and external. <br><br>Accountability for setting, regular forecasting & achieving operational show budgets for allocated events. <br><br>Responsibility for successful show management and technical delivery of several physical and digital events throughout the year including features & fully undertaking all related tasks. <br><br>Manage production and implementation of show project plans ensuring all operational tasks are carried out on a timely basis according to individual project plans and within deadlines across all your events. <br><br>Ensuring all allocated events are working within the company’s H&S, Security & Sustainability guidelines at all times.<br><br>Implementation of internal and external Service Level Agreements on all allocated events. <br><br>Oversee production and delivery of the show exhibitor manual.<br><br>Communicate with suppliers to manage the brief, design, feature production and signage process in co-ordination with show teams and sponsors. <br><br>Communicate with suppliers and show teams to manage the brief, design, production and management of Registration areas and overall welcome experience. <br><br>Compile post event reports and KPI analysis.<br><br>In collaboration with the Procurement team, monitor the ongoing performance of key contractors and troubleshoot / identify remedial action as required on each event. <br><br>Management <br><br>Manage, mentor & develop line reports & others within the EMEA Operations team, You will manage line reports on a day to day basis where applicable, each of these may be allocated across multiple events throughout the year requiring you to work alongside other Operations Managers to effectively balance workloads & priorities for each team member individually. <br><br>Setting, monitoring and management of direct reports’ performance objectives and identifying training needs. <br><br>Work with colleagues to achieve best practice in terms of operational planning and management. <br><br>Compliance / legal / H&S / Sustainability <br><br>Adhere to all Informa compliance requirements and monitor supplier performance to ensure they are meeting our requirements.<br><br>Follow the complete HSS Operating Model for all allocated events, submitting paperwork as required in a timely and concise manner and embedding best practice & continual improvement’s into all your event planning. <br><br>Collaborate with Informa H&S team to ensure suppliers meet and exceed our H&S requirements. <br><br>Work with H&S team on remedial measures where necessary.<br><br>Be an active partner of the Informa Sustainability team and look for opportunities to support and enhance our sustainability initiatives.<br><br><br><br>Qualifications<br><br>Educated to degree level or equivalent  <br><br>Qualities needed for the role  <br><br>Strong and effective verbal and written skills in Arabic and English. <br><br>5 years of events or exhibition industry experience or similar. <br><br>Must have independently and successfully managed operations on multiple large events to a consistently high standard.  <br><br>Experience of managing, supporting & developing multiple line reports simultaneously.  <br><br>You will possess a good working knowledge of the exhibition industry & venues as well as a great working relationship with all official contractors.   <br><br>Effective communication skills – being able to liaise with Operations team members as well as working with & reporting to Director Level individuals throughout the portfolio(s).  <br><br>Familiarity with good procurement practices .<br><br>Excellent interpersonal skills and the ability to inspire and motivate others, thinking outside the box for creative solutions.  <br><br>Ability to anticipate problems and/or put contingency plans in place.<br><br>A proven ability to work to tight deadlines, with attention to detail under pressure is a pre requisite.   <br><br>Willingness and ability to travel / work across differing time zones especially within the EMEA region.  <br><br>Proven knowledge of exhibition H&S Guidelines and implementation.  <br><br>Computer literate and proficient in the use of commonly used business software and project management software .<br><br>IOSH Managing Safety Certificate (or equivalent) as a minimum. <br><br>Prior large budget management skill is a plus.<br><br><br><br>Additional Information<br><br>Please note this is a 9 month contract role. It can be performed remotely. We are not able to provide relocation or sponsorship support with the position. <br><br>We work hard to make sure life at Tahaluf is rewarding, supportive and enjoyable for everyone. We’re not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. We don't just accept difference, we celebrate it. We welcome applicants from all backgrounds and circumstances and base hiring decisions on relevant qualifications and merit. We are proud to provide a disability-friendly environment. If you require any support or adjustments to participate in our interview or selection processes, please let us know.

Tahaluf is the largest B2B live and on-demand events organiser in Saudi Arabia by space, attendance, colleagues, and revenue. It is a joint venture between Informa PLC, the Saudi Federation for Cybersecurity, Programming and Drones (SAFCSP), and the Events Investment Fund (EIF).<br><br><br><br>Tahaluf is bold, visionary, and determined to make an impact. Our team fosters a culture of collaboration, creativity, and a little fun, here teamwork rules and work feels as exciting as the events we create. Scaling at this pace also requires exceptional local partners, and Tahaluf is proud to work with a range of government and non-government organisations at the forefront of Saudi Arabia’s B2B and B2C large-scale events scene.<br><br><br><br>Be part of something BIG with Tahaluf’s series of record-breaking events: LEAP and Cityscape - the largest events in the world in their respective fields of tech and real estate; Black Hat MEA - a Guinness World Record holder for the largest CTF competition during the event; and CPHI Middle East - the largest pharma debut event in history, to name just a few. Tahaluf is making a huge impact on the global events sector.<br><br><br><br>Join our ambitious and highly committed team, unafraid to push boundaries and disrupt the status quo. From day one, you’ll dive into large-scale projects under the guidance of a supportive leadership team that will encourage your personal development and open doors to new opportunities.<br><br><br><br>Job Description<br><br>Portfolio 3 is searching to build out it’s Operations team with a new Operations Manager to join the team and help strengthen our foundation. Heading into it’s 3rd year, the portfolio is looking to build an it’s initial success with CPHI Middle East, Umrah & Ziyarah Forum, and Saudi Maritime & Logistics Congress. With some more exciting projects on the horizon you could be one of the key drivers in the next stage of bringing amazing experiences to, and forging memorable brands in, The Kingdom. <br><br>As Portfolio 3 is building and growing we are looking for someone to come and help specifically, but not limited to, the delivery of: <br><br>The expanding Umrah & Ziyarah Forum ecosystem <br><br>The evolving Innovation Driven Water Sustainability (IDWS) event after a successful 1st year. <br><br>The Operations Manager is responsible for the professional operational delivery of their allocated events; features and projects. You will ensure that all are delivered to the highest possible standards and to the satisfaction of all parties involved consistently throughout the year. <br><br>Reporting to the Head & Senior Operations Managers, the Operations Manager will be responsible together with the Senior Operations Manager for implementing the EMEA Operations objectives. The intention is for the Operations Manager to eventually take full lead on running these streams, with High Level Ministry involvement and communication required. <br><br>The Operations Manager should lead by example and demonstrate a professional responsibility to the department at all times. Adding value to the Operations Department and Portfolio alike and helping others to build their knowledge and ability for the future of Tahaluf. <br><br>Operational Duties <br><br>Be the key point of contact for the show teams in all matters on your allocated shows, internal and external. <br><br>Accountability for setting, regular forecasting & achieving operational show budgets for allocated events. <br><br>Responsibility for successful show management and technical delivery of several physical and digital events throughout the year including features & fully undertaking all related tasks. <br><br>Manage production and implementation of show project plans ensuring all operational tasks are carried out on a timely basis according to individual project plans and within deadlines across all your events. <br><br>Ensuring all allocated events are working within the company’s H&S, Security & Sustainability guidelines at all times.<br><br>Implementation of internal and external Service Level Agreements on all allocated events. <br><br>Oversee production and delivery of the show exhibitor manual.<br><br>Communicate with suppliers to manage the brief, design, feature production and signage process in co-ordination with show teams and sponsors. <br><br>Communicate with suppliers and show teams to manage the brief, design, production and management of Registration areas and overall welcome experience. <br><br>Compile post event reports and KPI analysis.<br><br>In collaboration with the Procurement team, monitor the ongoing performance of key contractors and troubleshoot / identify remedial action as required on each event. <br><br>Management <br><br>Manage, mentor & develop line reports & others within the EMEA Operations team, You will manage line reports on a day to day basis where applicable, each of these may be allocated across multiple events throughout the year requiring you to work alongside other Operations Managers to effectively balance workloads & priorities for each team member individually. <br><br>Setting, monitoring and management of direct reports’ performance objectives and identifying training needs. <br><br>Work with colleagues to achieve best practice in terms of operational planning and management. <br><br>Compliance / legal / H&S / Sustainability <br><br>Adhere to all Informa compliance requirements and monitor supplier performance to ensure they are meeting our requirements.<br><br>Follow the complete HSS Operating Model for all allocated events, submitting paperwork as required in a timely and concise manner and embedding best practice & continual improvement’s into all your event planning. <br><br>Collaborate with Informa H&S team to ensure suppliers meet and exceed our H&S requirements. <br><br>Work with H&S team on remedial measures where necessary.<br><br>Be an active partner of the Informa Sustainability team and look for opportunities to support and enhance our sustainability initiatives.<br><br><br><br>Qualifications<br><br>Educated to degree level or equivalent  <br><br>Qualities needed for the role  <br><br>Strong and effective verbal and written skills in Arabic and English. <br><br>5 years of events or exhibition industry experience or similar. <br><br>Must have independently and successfully managed operations on multiple large events to a consistently high standard.  <br><br>Experience of managing, supporting & developing multiple line reports simultaneously.  <br><br>You will possess a good working knowledge of the exhibition industry & venues as well as a great working relationship with all official contractors.   <br><br>Effective communication skills – being able to liaise with Operations team members as well as working with & reporting to Director Level individuals throughout the portfolio(s).  <br><br>Familiarity with good procurement practices .<br><br>Excellent interpersonal skills and the ability to inspire and motivate others, thinking outside the box for creative solutions.  <br><br>Ability to anticipate problems and/or put contingency plans in place.<br><br>A proven ability to work to tight deadlines, with attention to detail under pressure is a pre requisite.   <br><br>Willingness and ability to travel / work across differing time zones especially within the EMEA region.  <br><br>Proven knowledge of exhibition H&S Guidelines and implementation.  <br><br>Computer literate and proficient in the use of commonly used business software and project management software .<br><br>IOSH Managing Safety Certificate (or equivalent) as a minimum. <br><br>Prior large budget management skill is a plus.<br><br><br><br>Additional Information<br><br>Please note this is a 9 month contract role. It can be performed remotely. We are not able to provide relocation or sponsorship support with the position. <br><br>We work hard to make sure life at Tahaluf is rewarding, supportive and enjoyable for everyone. We’re not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. We don't just accept difference, we celebrate it. We welcome applicants from all backgrounds and circumstances and base hiring decisions on relevant qualifications and merit. We are proud to provide a disability-friendly environment. If you require any support or adjustments to participate in our interview or selection processes, please let us know.

<h3 >About the Role</h3> <p >King Abdullah University of Science and Technology (KAUST) is seeking a <strong >Business Services Manager (Finance Operations)</strong>. This full-time role reports directly to the Director, NTI Operations, and is responsible for leading and managing business services functions across NTI. The position ensures that procurement, contracting, financial operations, and revenue-related processes are executed efficiently, in compliance with KAUST policies, and aligned with institutional governance standards.</p> <h3 >Role Purpose and Context</h3> <p >The Business Services Manager serves as an operational enabler across NTI units. The primary purpose is to ensure structured processes, strong financial controls, and consistent service delivery, thereby supporting NTI’s strategic initiatives and programs. This role is critical in maintaining operational efficiency and compliance within the organization's financial and procurement frameworks.</p> <h3 >Key Responsibilities</h3> <ul > <li >Lead and oversee the end-to-end procurement process across NTI, ensuring alignment with KAUST procurement policies.</li> <li >Manage the full Procure-to-Pay lifecycle, including requisitions, purchase orders, contract coordination, invoice validation, and follow-up payment with central finance.</li> <li >Ensure appropriate documentation, approvals, and delegation of authority compliance for all procurement transactions.</li> <li >Provide guidance to NTI units on procurement procedures, contract structuring, and vendor engagement.</li> <li >Monitor procurement cycle timelines and identify opportunities for process optimization.</li> <li >Coordinate with central Procurement, Finance, and Legal teams to facilitate efficient execution of strategic and high-value procurements.</li> </ul> <h3 >Required Experience</h3> <p >Candidates for this position should possess <strong >5-10 years of relevant experience</strong> in business services, finance operations, or procurement management. The role requires a strong understanding of financial controls, procurement policies, and operational efficiency within an institutional setting.</p> <h3 >Work Type</h3> <p >This is a <strong >full-time</strong> position.</p> <h3 >Application Information</h3> <p >Salary details for this position will be disclosed during the recruitment process.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong><span>Senior Team Manager - System Operations </span></strong><span>[Supply Chain] | Al Kharj, Saudi Arabia</span></p><br><br> <br> <p><strong><span>The Company:</span></strong></p><br><br> <p><span>Almarai is the world’s largest vertically integrated dairy and the region’s largest food and beverage manufacturing and distribution company. Headquartered in the Kingdom of Saudi Arabia, Almarai Company is ranked as the #1 FMCG Brand in the MENA region and is a market leader in all its categories across the GCC. “Almarai currently employs over 46,000 employees servicing some 110,000 retail outlets and has reported net income of SAR 2.31 Billion on sales of SAR 20.97 Billion in 2024.”</span></p><br><br> <br> <p><span>An aggressive expansion program together with acquisitions in new vertical markets have created an exciting opportunity to join a dynamic multinational team dedicated to furthering growth plans for the group.</span></p><br><br> <br> <p><strong><span>About the Role:</span></strong></p><br><br> <p><span>To ensure the safe, reliable, and effective operation of all automated and non-automated warehousing materials handling equipment and systems to meet Almarai business requirements.</span></p><br><br> <br> <p><strong><span>Requirements</span></strong><span>:</span></p><br><br> <p><span>Potential candidate must meet the requirements mentioned below:</span></p><br><br> <br> <ul> <li><span>Bachelor’s degree in mechanical/electrical engineering</span></li> <li><span>Minimum three years’ experience of warehouse management systems. </span></li> <li><span>Knowledge of SAP; Use of problem-solving techniques, CAPA,DMAIC,5 Ys</span></li> <li><span>Have a high level of computer skills</span></li> <li><span>Proficiency in MS office.</span></li> <li><span>Good English communication </span></li> <li><span>Interpersonal skills Punctual &amp; disciplined</span></li> <li><span>Should be a good team player.</span></li> </ul> <br> <p><span>Almarai offers a competitive package, generous leave, medical coverage, discretionary bonus, training, and development etc.</span></p><br><br> <br> <p><span>This is a great opportunity to join a successful and expanding global business, offering an excellent remuneration and benefits package.</span></p><br><br> <br> <br> <br><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> 1+ years </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

About The Company<br><br>Nokhbat Segadty Trading Company operates an e-commerce store, retail branches, seasonal exhibitions, and an external manufacturing line for custom seating products.<br><br>Our operations are managed through an integrated ecosystem that includes:<br><br> Zid for e-commerce orders. Amazon, Trendyol, and other marketplaces. WMS for inventory and warehouse transactions. Click Up for task management, documentation, and operational follow-up. External fulfillment, logistics, courier, and manufacturing partners. <br><br>We also have a unified and approved 182-page Operations Manual covering procedures, responsibilities, required evidence, common errors, and escalation paths. You will not be starting from scratch; you will inherit an established operating system and be responsible for managing, enforcing, and improving it.<br><br>Role Summary<br><br>We are looking for an experienced Operations & Logistics Manager to lead the complete order and fulfillment cycle—from the moment an order is received through Zid or a marketplace, through picking, packing, fulfillment, shipping, and final delivery to the customer.<br><br>The role includes managing warehouse and inventory activities through the WMS, overseeing fulfillment and courier partners, managing marketplace operations, coordinating stock replenishment for branches and seasonal exhibitions, supervising external manufacturing, and ensuring that all teams comply with the approved service level agreements.<br><br>This is a hands-on leadership role that requires strong operational ownership, attention to detail, analytical thinking, and the ability to identify root causes rather than only resolving individual incidents.<br><br>Key Responsibilities<br><br>E-Commerce and Order Fulfillment<br><br> Manage and monitor daily orders through the Zid Dashboard. Oversee the complete order lifecycle from order receipt to picking, packing, shipping, delivery, cancellation, return, or final closure. Ensure that no order remains in any operational status beyond the approved processing time. Review and process incoming orders and confirm that they are ready for fulfillment. Coordinate picking, packing, and order fulfillment with warehouse and fulfillment teams. Monitor pending, delayed, cancelled, and exception orders and take immediate corrective action. Resolve operational issues involving missing products, incorrect quantities, duplicate orders, cancellations, exchanges, and returns. Ensure all order statuses are accurate and updated across Zid, the WMS, fulfillment systems, and courier systems. Investigate recurring order issues, identify their root causes, and implement preventive actions. <br><br>Marketplace Operations<br><br> Manage daily operations across Amazon, Trendyol, and other marketplaces. Process and monitor marketplace orders according to each platform's operational requirements and service level agreements. Monitor cancellations, returns, delayed orders, failed fulfillment, and marketplace penalties. Ensure order and shipment statuses are updated accurately across all platforms. Coordinate product availability and inventory synchronization between the e-commerce store and marketplaces. Resolve issues related to stock keeping units, barcodes, product mapping, bundles, and inventory synchronization. Ensure marketplace orders are deducted from the correct inventory location. Coordinate with the technical team to maintain and improve marketplace integrations and automation. Identify operational issues that may negatively affect marketplace ratings, account health, or customer experience. <br><br>Warehouse and Inventory Management<br><br> Manage inventory movements and warehouse transactions through the WMS. Ensure that all receipts, issues, returns, transfers, damaged items, and stock adjustments are supported by approved documents. Monitor stock accuracy and reconcile physical inventory with system inventory. Investigate inventory discrepancies and resolve them before they become financial losses. Ensure accurate stock keeping unit and barcode mapping across all sales channels. Monitor low-stock and out-of-stock products and initiate replenishment when required. Supervise bundle assembly and disassembly and ensure all related movements are documented correctly. Control internal stock transfers and ensure the receiving and issuing locations record each movement accurately. Prevent unauthorized manual inventory adjustments and maintain a complete audit trail for every stock movement. Conduct periodic inventory reconciliation with fulfillment partners. <br><br>Branch and Seasonal Exhibition Coordination<br><br> Manage stock replenishment and transfers between the main warehouse, retail branches, and seasonal exhibitions. Ensure all transfers are processed through the approved official workflow. Confirm that each transfer includes the required system files, warehouse documents, and signed issue vouchers. Monitor branch stock availability and coordinate replenishment based on actual sales and forecasted demand. Support the operational setup and stock preparation of new branches and seasonal exhibitions. Ensure transfers do not create unexplained inventory differences between locations. <br><br>Shipping and Logistics Operations<br><br> Manage daily coordination with courier, logistics, and fulfillment partners. Ensure each order is assigned to the appropriate shipping provider based on location, cost, service quality, and delivery requirements. Monitor airway bill creation, shipment pickup, dispatch, delivery status, failed delivery, and returns. Reconcile shipment statuses between the company's systems and courier platforms. Follow up on shipments that remain in "Ready," "Pending," or other delayed statuses beyond the approved service level. Resolve delivery issues in coordination with couriers, warehouse teams, fulfillment partners, and customer service. Analyze courier performance, delivery times, failure rates, return rates, and recurring complaints. Escalate repeated failures and recommend changing the courier or fulfillment provider when necessary. Review shipping costs and ensure that invoices and surcharges comply with approved commercial agreements. Support and monitor shipments to Gulf Cooperation Council countries. <br><br>External Manufacturing Operations<br><br> Supervise external manufacturing of custom seating and related products. Monitor production schedules, delivery commitments, quality standards, and pending orders. Coordinate with workshops and suppliers to resolve delays and quality issues. Track customer complaints related to manufacturing quality and ensure corrective action is completed. Apply approved delay deductions, quality compensation, and financial settlements. Coordinate with finance to ensure accurate settlement of manufacturing charges, deductions, and compensation. Identify recurring production defects and escalate them to senior management with corrective recommendations. <br><br>Team Leadership and Daily Operations<br><br> Lead warehouse, logistics, fulfillment, and order-processing teams. Set daily operational priorities and assign responsibilities clearly. Monitor employee productivity, order accuracy, and compliance with approved procedures. Ensure every outgoing shipment is scanned and documented through the approved tracking sheet. Hold team members accountable for delays, errors, missing documentation, and unclosed tasks. Train new employees using the approved Operations Manual and confirm their understanding of each procedure. Ensure tasks and operational evidence are documented through Click Up. Maintain clear ownership of every pending issue until it is fully resolved and closed. <br><br>Operations Control, Reporting, and Improvement<br><br> Prepare daily, weekly, and monthly operational reports. Track order fulfillment, delays, cancellations, returns, inventory discrepancies, delivery failures, and operational errors. Build and maintain operational dashboards using raw data from different systems. Monitor performance against approved key performance indicators and service level agreements. Identify recurring issues and conduct root-cause analysis. Implement corrective and preventive actions and measure whether they successfully resolved the problem. Recommend automation opportunities that reduce manual work and operational errors. Update the Operations Manual and workflows whenever a process, system, responsibility, or policy changes. Ensure that every process has a clearly assigned owner, completion deadline, required evidence, and escalation path. Coordinate continuously between E-Commerce, Marketplaces, Warehouse, Branches, Customer Service, Finance, Technical, Fulfillment, Logistics, and External Manufacturing teams. <br><br>Requirements<br><br>Requirements<br><br> Minimum of six years of experience in operations, logistics, e-commerce fulfillment, retail operations, or a similar field. Proven leadership experience managing warehouse, fulfillment, logistics, or e-commerce operations teams. Hands-on experience with a Warehouse Management System. Experience using Click Up or a similar task-management and documentation platform. Strong experience in order processing, inventory management, fulfillment, shipping, and operational reconciliation. Ability to create, document, implement, and measure operational procedures—not only execute them. Experience managing external parties such as couriers, fulfillment providers, warehouses, suppliers, or manufacturing workshops. Strong numerical and analytical skills, including shipping-cost calculations, inventory variance analysis, and operational performance measurement. Strong proficiency in Excel and Google Sheets. Ability to create reports and dashboards from raw operational data. Strong problem-solving and root-cause analysis skills. Ability to manage a high volume of orders and coordinate across several teams. Strong attention to detail and a high level of ownership. Professional working proficiency in Arabic and English. <br><br>Preferred Qualifications<br><br>The following experience is an advantage but is not mandatory:<br><br> Experience with Zid or a similar e-commerce platform. Experience with Amazon Seller Central, Trendyol, or other marketplaces. Experience with marketplace integrations and inventory synchronization. Experience opening and replenishing retail branches or seasonal exhibitions. Experience shipping orders to Gulf Cooperation Council countries. Experience supervising external manufacturing operations. Experience building automated operational dashboards. Experience using artificial intelligence tools for reporting, analysis, dashboards, automation, or process improvement. <br><br>Key Performance Indicators<br><br>Performance in this role will be measured through:<br><br> On-Time Fulfillment Rate. Order Processing Time. Order Accuracy Rate. Marketplace Service Level Agreement Compliance. Number and Age of Pending and Delayed Orders. Order Cancellation Rate. Inventory Accuracy. Stock Availability. Inventory Reconciliation Differences. Return and Failed Delivery Rate. Courier and Fulfillment Partner Performance. Issue Resolution Time. Branch Replenishment Accuracy. External Manufacturing Lead Time and Quality. Compliance with Approved Procedures. Overall Operational Efficiency. <br><br>Benefits<br><br>What We Offer<br><br> A documented operational system with a 182-page Operations Manual, approved policies, clear responsibilities, and defined authority. An established operating structure that you will manage and improve. Genuine decision-making authority, including courier selection, stock-transfer approval, operational escalation, and partner-performance decisions. Direct communication with the General Manager without unnecessary management layers.