Journalism jobs in Saudi
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Reports to: VP Engineering<br>About Wake Cap<br>Wake Cap builds the connected-worker platform for large-scale construction and industrial sites. Our hardware (smart helmets, anchors, gateways) feeds a real-time Saa S platform that gives site teams worker location, safety compliance, automated mustering, and productivity analytics. We operate across major projects in the GCC.<br>About the Role<br>WC3 is our 3.0 platform: the Saa S core connecting IoT hardware to customer workflows. It is pre-launch and in active formation, modeled on ontology-driven, pipeline-first patterns, and built to serve AI agents as first-class users alongside humans.<br>As WC3 Squad Lead, you own the platform end to end. You set the architecture, build and lead the team, and hold the engineering quality bar. You lead a small, senior group with high autonomy and direct product impact.<br>What You'll Own<br>- Architecture across the platform: data ontology and semantic layer, pipelines and lineage, streaming backbone, developer SDK and API surface, authorization and governance, application layer, and Dev Ops.- Hiring end to end: define the bar, run the process, make the decisions.- Team performance and culture: clear expectations, direct feedback, meaningful reviews, decisive action when the bar is not met.- The AIP layer: agent runtime, MCP surface, and AI-powered features, behind an accepted architecture decision.- Delivery: sprint planning, agile ceremonies, and translating the roadmap into shippable increments with Product.<br>What We're Looking For<br>- 10+ years in software engineering, with clear progression from senior IC to engineering leadership.- 5+ years directly managing engineers: leading teams, owning hiring, running performance cycles. Leading a project is not the same as leading a team.- Proven design and delivery of scalable, multi-tenant Saa S or large-scale distributed systems in production, including the hard parts (incidents, migrations, scaling failures).- Experience with ontology-driven, governed data platforms: Palantir Foundry/AIP, Databricks Unity Catalog, or equivalent. Direct Foundry/AIP experience is heavily weighted. What matters most is that you think in the patterns: ontologies, pipelines, lineage, governed SDK surfaces, and an application layer on top.- Strong in C#/. NET, with real fluency across other backends (Go, Python, Java, Node.js). Opinionated on trade-offs, not attached to one stack.- Frontend depth in Type Script with a modern framework; API design (REST/Graph QL); databases across relational, time-series, and vector stores; cloud (GCP and/or AWS), Docker/Kubernetes, Terraform, CI/CD.- LLM integration patterns: RAG, tool/function calling, MCP serving, agent runtime design, output evaluation.- Daily hands-on use of Claude Code and Codex in real engineering work, with grounded awareness of the current AI model landscape.- Exceptional written and spoken English. This is a hard requirement.<br>Nice-to-Have<br>- Direct hands-on Foundry/AIP builds.- Agentic frameworks (Lang Chain, Llama Index, Auto Gen) and multi-agent orchestration.- IoT or connected-device data ingestion.- Enterprise integrations (SSO, ERP/PM systems such as Oracle or Procore).- Construction, industrial, or field-operations software.- KSA/CST data residency, ISO 27001, SOC 2.<br>What We Offer<br>- Competitive salary, performance bonus, and equity.- High-autonomy role building a platform from the ground up, your name on the architecture.- Relocation support for candidates joining from outside KSA.- Health insurance, annual flights, and standard Wake Cap benefits.
About DTVDhahran Techno Valley (DTV) is Saudi Arabia’s leading innovation ecosystem anchored by King Fahd University of Petroleum & Minerals (KFUPM), built where research, industry, and entrepreneurship meet. Across venture building & funding, research, product development, and a growing ecosystem community, DTV backs startups and researchers working on Saudi Arabia's priority deep-tech sectors: energy, water and sustainability, digitalization and semiconductors, advanced materials and mining, and advanced manufacturing. We're building the digital presence to match that ambition, and we're looking for someone to own it. The Role DTV is hiring a Digital Marketing Manager to lead the digital side of our brand: website, social channels, digital campaigns, and the data behind them. You'll be the person who makes sure DTV shows up consistently, credibly, and effectively everywhere our audiences look for us online, from founders applying to our programs to investors researching the ecosystem. This is a hands-on role. You'll manage channels directly, brief and work with external agencies and freelancers, and report on what's working. You'll work closely with the Director of Marketing & Communications and across DTV's multi-entity structure, spanning the science park, the VC arm, and DTV's flagship programs. What You'll Do - Responsibilities Own DTV's website: content updates, structure, SEO, and ongoing optimization across multiple entity pages Manage DTV's social media presence end to end: content calendar, publishing, community management, and platform strategy across Linked In, X, Meta, and emerging channels Plan and run digital campaigns for program launches, events, and announcements (e.g. venture program cohorts, Demo Days, partnership news) Set up and manage paid digital and social campaigns, from targeting to budget to reporting Build and maintain the KPI framework for digital performance: engagement, reach, conversion, and brand awareness, tracked at both operational and leadership level Manage email marketing and newsletter distribution Brief and manage external agencies and freelance contributors on digital deliverables Ensure brand and tone consistency across all digital touchpoints, in both English and Arabic Monitor digital trends and emerging platforms relevant to a deep-tech, investor, and founder audience Collaborate with the broader Growth & Impact team on integrated campaigns spanning digital, PR, and content What You'll Bring - Qualifications7+ years of experience in digital marketing, with direct ownership of website and social channels Proven track record managing multi-channel campaigns from strategy through execution and reporting Strong working knowledge of SEO, paid social/search, analytics tools (GA4, Meta Business Suite, Linked In Campaign Manager), and CMS platforms Experience managing agencies, freelancers, or junior team members Comfortable working with data: setting KPIs, building reports, and using performance data to adjust strategy Excellent written and visual judgment; you know what good digital content looks like, even if you're not the one designing it Arabic and English fluency preferred Experience in tech, venture capital, innovation ecosystems, or B2B/institutional marketing is a strong plus Why DTVYou'll be building the digital presence for one of Saudi Arabia's most significant deep-tech ecosystems, at a moment of real growth: new venture programs, a VC arm scaling its portfolio, and a brand under active development. This is a role with real ownership and visibility, working directly with senior leadership on a mandate that matters nationally.
About the Opportunity This role is based at a major new cultural and entertainment destination in Saudi Arabia-Jeddah — a landmark venue anchored by cinema and complemented by year-round cultural programming, live events, F&B, retail and hospitality, set within a prominent historic district. The Venue is run by a dedicated Operating Company under a single-prime accountability model: an institutional client acts as principal and cultural mandate-holder; the Operating Company delivers all operating functions as one integrated system; and the Operating Company’s parent group provides corporate shared services (HR, IT, procurement, legal, risk & compliance, finance and government relations) as business partners. Operations alternate between Normal Mode — Operating Company-led, year-round operation — and Festival Mode, in which the Client leads flagship event periods and the Operating Company delivers the venue. Responsibilities below apply across both modes.<br><br>Location & Travel Permanently based in Jeddah, with the flexibility and willingness to travel between Riyadh and Jeddah as required by the business operations.<br><br>Position Summary Reports to Executive Director Direct reports Venue operations & readiness team, Event overlay & setup, Main Operations Centre (MOC), FM & AVL subcontractor coordination, CAFM / asset interface Operating-model area Layer 2 — Technical Operations & FM, with venue & event operational readiness<br>Role Purpose Accountable for the technical integrity, operational readiness and asset reliability of the Venue — building systems, FM and AVL delivered through approved partners, plus venue and event operations and the Main Operations Centre — across all operating modes, ensuring safe, compliant and uninterrupted venue operations.<br>Key Responsibilities• Own venue operational readiness: overlay, setup, zoning, seating and mode-transition delivery in coordination with Programming & Activation.• Coordinate the integrated FM and AVL obligations and the strict FM/AV boundary through Client-approved vendors and specialist staffing tiers.• Oversee the CAFM regime (task and fault management, PPM completion, response/resolution by priority) and asset / lifecycle registers via the FM partner.• Run the Main Operations Centre and real-time incident tracking during events and Festival Mode.• Lead crowd and zone management, capacity modelling and venue-safety operations with the Head of Operations & Guest Experience.• Manage supplier and contract performance, procurement of operational services and SLA governance (with Group Procurement).• Deliver pre-event readiness checks, on-site standby and silent-maintenance protocols during performances.• Ensure compliance with technical standards, statutory requirements and operational procedures.• Monitor asset performance and lifecycle planning in coordination with FM partners.<br>Key Relationships & Interfaces• Executive Director; Head of Operations & Guest Experience (safety & crowd); Head of Programming & Activation (event delivery).• Client-approved FM & AVL partners and specialist vendors; Group Procurement and IT / Cybersecurity shared services.• Authorities for permits, safety and technical compliance.<br>Performance Measures (KPIs)• Venue readiness and on-time mode transitions / overlay delivery• Critical-system uptime and zero Event-Mode failures• FM/AVL SLA performance and asset-register accuracy• Crowd-safety performance and supplier / contract compliance<br>Qualifications & Experience• 12+ years in venue and major-event operations (e.g. Olympics, World Cups, large festivals), including overlay, MOC and crowd/zone management.• Experience within cultural destinations, entertainment venues or major visitor attractions is preferred.• Strong FM / AVL vendor-coordination, CAFM and asset-management familiarity.• Contract and supplier management expertise; technical or operations qualification; multilingual an advantage.
About the Opportunity This role is based at a major new cultural and entertainment destination in Saudi Arabia-Jeddah — a landmark venue anchored by cinema and complemented by year-round cultural programming, live events, F&B, retail and hospitality, set within a prominent historic district. The Venue is run by a dedicated Operating Company under a single-prime accountability model: an institutional client acts as principal and cultural mandate-holder; the Operating Company delivers all operating functions as one integrated system; and the Operating Company’s parent group provides corporate shared services (HR, IT, procurement, legal, risk & compliance, finance and government relations) as business partners. Operations alternate between Normal Mode — Operating Company-led, year-round operation — and Festival Mode, in which the Client leads flagship event periods and the Operating Company delivers the venue. Responsibilities below apply across both modes.<br><br>Location & Travel Permanently based in Jeddah, with the flexibility and willingness to travel between Riyadh and Jeddah as required by the business operations.<br><br>Position Summary Reports to Executive Director Direct reports Venue operations & readiness team, Event overlay & setup, Main Operations Centre (MOC), FM & AVL subcontractor coordination, CAFM / asset interface Operating-model area Layer 2 — Technical Operations & FM, with venue & event operational readiness<br><br>Role Purpose Accountable for the technical integrity, operational readiness and asset reliability of the Venue — building systems, FM and AVL delivered through approved partners, plus venue and event operations and the Main Operations Centre — across all operating modes, ensuring safe, compliant and uninterrupted venue operations.<br>Key Responsibilities• Own venue operational readiness: overlay, setup, zoning, seating and mode-transition delivery in coordination with Programming & Activation.• Coordinate the integrated FM and AVL obligations and the strict FM/AV boundary through Client-approved vendors and specialist staffing tiers.• Oversee the CAFM regime (task and fault management, PPM completion, response/resolution by priority) and asset / lifecycle registers via the FM partner.• Run the Main Operations Centre and real-time incident tracking during events and Festival Mode.• Lead crowd and zone management, capacity modelling and venue-safety operations with the Head of Operations & Guest Experience.• Manage supplier and contract performance, procurement of operational services and SLA governance (with Group Procurement).• Deliver pre-event readiness checks, on-site standby and silent-maintenance protocols during performances.• Ensure compliance with technical standards, statutory requirements and operational procedures.• Monitor asset performance and lifecycle planning in coordination with FM partners.<br>Key Relationships & Interfaces• Executive Director; Head of Operations & Guest Experience (safety & crowd); Head of Programming & Activation (event delivery).• Client-approved FM & AVL partners and specialist vendors; Group Procurement and IT / Cybersecurity shared services.• Authorities for permits, safety and technical compliance.<br>Performance Measures (KPIs)• Venue readiness and on-time mode transitions / overlay delivery• Critical-system uptime and zero Event-Mode failures• FM/AVL SLA performance and asset-register accuracy• Crowd-safety performance and supplier / contract compliance<br>Qualifications & Experience• 12+ years in venue and major-event operations (e.g. Olympics, World Cups, large festivals), including overlay, MOC and crowd/zone management.• Experience within cultural destinations, entertainment venues or major visitor attractions is preferred.• Strong FM / AVL vendor-coordination, CAFM and asset-management familiarity.• Contract and supplier management expertise; technical or operations qualification; multilingual an advantage.
Description:At Basamh Group, our mission is to grow people and companies by empowering individuals and fostering collaborative relationships to achieve sustainable success. Backed by over 75 years of experience, we’ve built a strong, consumer-centric ecosystem serving the MEA region. Our excellence in distribution is driven by Basamh Trading Company (BTC) in retail and Specialized Food Services (SFS) in HORECA. Goody Co leads our efforts in marketing and brand building, while Thokoman Foods anchors our manufacturing capabilities. Guided by our core values of true ownership, passion to grow, transparency and family spirit, we are committed to establishing long-term partnerships with our people and all those we work with. We aim to strengthen our network, uplift our communities, and build a legacy of homegrown success stories that inspire the leaders of tomorrow.<br>Job Overview:To execute commercial plans, grow the customer and portfolio base, maintain strong customer relationships, and achieve assigned sales value and volume targets.<br>Key Responsibilities:Set plans to achieve sales targets (value and volume) by principal and marketing group, based on channel share of overall sales targets through regular visits to assigned outlets. Achieve the monthly collection target with no outstanding amounts beyond agreed periods, contributing to the targeted cash flow percentage in line with company collection policies. Strictly adhere to the journey plans and weekly customer order cycle to meet outlet targets and On-Shelf Availability (OSA) measurements. Prepare a coverage plan for customers and achieve distribution targets by customer, including visit frequency and clearly defined objectives to manage and measure effectiveness. Coordinate with the Merchandising Supervisor and Store Manager on the merchandisers' coverage plan and priorities to ensure high productivity and seamless coordination between visits from Merchandisers and Sales Representatives. Implement 100% of signed contracts with customers regarding physical spaces (Share of Shelf) and display areas to maximize investment with customers and achieve KPIs. Participate in contract preparation by providing feedback on what worked and proposing ideas to improve value versus previous periods, enhancing market execution. Develop business with customers by introducing new and existing products to improve On-Shelf Availability (OSA). Build and maintain strong relationships with account outlets through regular visits, follow-up, and exceptional customer service. Monitor and audit customer stock levels to ensure proper replenishment at account outlets. Coordinate with the warehouse to ensure deliveries reach the account outlet within 3 days of invoicing.<br>Minimum Requirements:1 - 3 years of relevant experience. Bachelor’s degree Strong analytical and problem-solving skills. Good understanding of sales processes, customer management, and portfolio development.<br>Working Environment:At Basamh Group, we pride ourselves on attracting talented individuals by offering dynamic and rewarding professional opportunities that inspire growth and innovation. We are deeply committed to fostering a culture of growth by supporting continuous development through hands-on learning, comprehensive online resources, interactive training, and personalized coaching. Guided by our core value of family spirit, we cultivate an environment where every individual feels valued, supported, and empowered to thrive. We ensure our people contribute to our collective success while finding fulfillment and pride in being part of the Basamh Group family.
Description At Basamh Group, our mission is to grow people and companies by empowering individuals and fostering collaborative relationships to achieve sustainable success. Backed by over 75 years of experience, we’ve built a strong, consumer-centric ecosystem serving the MEA region. Our excellence in distribution is driven by Basamh Trading Company (BTC) in retail and Specialized Food Services (SFS) in HORECA. Goody Co leads our efforts in marketing and brand building, while Thokoman Foods anchors our manufacturing capabilities.<br>Guided by our core values of true ownership, passion to grow, transparency and family spirit, we are committed to establishing long-term partnerships with our people and all those we work with. We aim to strengthen our network, uplift our communities, and build a legacy of homegrown success stories that inspire the leaders of tomorrow.<br>Job Overview We are seeking a dynamic Trade Marketing Assistant Manager to support the development and execution of trade marketing plans to drive brand growth, market performance, and customer engagement within approved budgets and business objectives.<br>Key Responsibilities Support the development and execution of the Annual Development Plan (ADP), translating business objectives into monthly initiatives, launch plans, and customer activation calendars. Coordinate with Sales, Supply Chain, Finance, Merchandising, and Space Planning teams to ensure effective execution of initiatives by brand, SKU, channel, and customer. Implement and monitor trade marketing activities, including promotions, trade programs, displays, POSM, and customer-specific initiatives, ensuring alignment with brand priorities and business objectives. Participate in DRM and SRM forums by providing sales analysis, market insights, and recommendations to improve forecast accuracy and business performance. Prepare business reviews, performance reports, and presentations, highlighting achievements, risks, gaps, and improvement opportunities. Maintain regular communication with principals by sharing performance updates, initiative progress, market intelligence, and key business insights. Support New Product Development (NPD) launches by ensuring readiness, tracking performance, and coordinating corrective actions where required. Monitor retail audits, On-Shelf Availability (OSA), distribution, and execution metrics to identify opportunities and improve in-market performance. Analyze sales, customer, competitor, and market data, supported by regular market visits and store checks, to generate actionable recommendations for growth. Monitor customer expansion plans, market trends, and competitive activities to identify opportunities and support proactive commercial decisions. Review trade marketing investments and ad-hoc initiatives to ensure budget compliance, maximize ROI, and support continuous improvement.<br>Minimum Requirements Bachelor's degree in Business Administration, Marketing, or a related field (MBA is a plus). Minimum of 2-4 years of relevant experience. Excellent communication and interpersonal skills. Familiarity with retail and distribution channels. Understanding of market trends and consumer behaviour.<br>Working Environment At Basamh Group, we pride ourselves on attracting talented individuals by offering dynamic and rewarding professional opportunities that inspire growth and innovation. We are deeply committed to fostering a culture of growth by supporting continuous development through hands-on learning, comprehensive online resources, interactive training, and personalized coaching. Guided by our core value of family spirit, we cultivate an environment where every individual feels valued, supported, and empowered to thrive. We ensure our people contribute to our collective success while finding fulfillment and pride in being part of the Basamh Group family.
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p><span><span><strong><span><span><span>Find Your Shangri-La in Shangri-La</span></span></span></strong></span></span></p><br><br>
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<p><span><span><strong><u><span><span><span>Shangri-La Jeddah</span></span></span></u></strong></span></span></p><br><br>
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<p><span><span>Anchored on the new Jeddah Waterfront along the shores of the Red Sea, Shangri-La Jeddah sets a new standard for luxury in the city. Floor-to-ceiling windows throughout the hotel invite the outdoors in, and the stylish interiors reflect the endless blue of the sea and sandy beaches right outside. A dedicated Kids Club and supervised play area provides the canvas for families to create unforgettable memories, while innovative dining concepts promise to satisfy the most refined palates.</span></span></p><br><br>
<br>
<ul>
<li><span><span><span>203 stylish rooms and suites plus 17 luxury serviced apartments.</span></span></span></li>
<li><span><span><span>5 restaurants and lounges, including the legendary Shang Palace</span></span></span></li>
<li><span><span><span>Convenient for Jeddah’s popular landmarks and Red Sea Mall</span></span></span></li>
<li><span><span><span>116 privately owned Burj Assila Residences. They also have access to The Wellness Club facilities. </span></span></span></li>
</ul>
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<br>
<p><span><span><strong><span><span><span>Job Summary</span></span></span></strong></span></span></p><br><br>
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<p><span><span><span>The Assistant IT Manager is responsible for managing day to day operation and liaise with Information Technology Manager to ensure the smooth functioning of the Information Technology Department. Assists in establishing hardware maintenance programs and procedures in case of system interruptions. Assists in ensuring security of data storage and protection.</span></span></span></p><br><br>
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<p><span><span><strong><span><span><span>As Assistant IT Manager, we rely on you to:</span></span></span></strong></span></span></p><br><br>
<br>
<ul>
<li><span><span><span>Ensure that critical application systems to the hotel like Opera PMS, Infrasys POS, Call Accounting System, Check EAM, Messaging System, etc. and including hardware are running.</span></span></span></li>
<li><span><span><span>To attend users Information Technology related problems both hardware and application systems.</span></span></span></li>
<li><span><span><span>Ensure that day-to-day standard Information Technology operating procedures (including checklist) are implemented properly including new requirements that need to be implemented and / or adhered.</span></span></span></li>
<li><span><span><span>Creates, develop new application systems and enhancement to existing systems that will be beneficial to some department day-to-day operations and to the hotel.</span></span></span></li>
<li><span><span><span>To plan and continue looking for new ways that may improve some Information Technology related areas and provide feedback / recommendations to the Management.</span></span></span></li>
<li><span><span><span>Practices and role-models the Guiding Principles and the Core Values of Shangri-La Hospitality.</span></span></span></li>
<li><span><span><span>Be environmental friendly, reduce waste, recycle when possible, and reuse whenever applicable.</span></span></span></li>
<li><span><span><span>Must be familiar with the CSR initiatives, Policies and Procedures, Guidelines, Rules and Regulations per company CSR, including and not limited to CSR initiatives of the local and national government. </span></span></span></li>
<li><span><span><span>Ensures compliance and application for all CSR job related decisions and activities, in relation to achieving the hotels CSR goals and objectives.</span></span></span></li>
</ul>
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<p><span><span><strong><span><span><span>What we're looking for: </span></span></span></strong></span></span></p><br><br>
<br>
<ul>
<li><span><span>3 years as senior analyst / programmer in a large company</span></span></li>
<li><span><span>Degree in Computer Science.</span></span></li>
<li><span><span>Leadership, communication, and interpersonal skills.</span></span></li>
<li><span><span>Flexibility to work evenings, weekends, and holidays.</span></span></li>
<li><span><span>Fluent in English and Arabic</span></span></li>
<li><span><span>Strong leadership, self-motivated excellent communication skills.</span></span></li>
</ul>
<br>
<p><span><span><strong><span><span><span>Why Join Us:</span></span></span></strong></span></span></p><br><br>
<br>
<ul>
<li><span><span><span><span><span><span><span><span><span>A workplace that values your passion and supports self-realization and personal growth. </span></span></span></span></span></span></span></span></span></li>
<li><span><span><span><span><span><span><span><span><span>Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills. </span></span></span></span></span></span></span></span></span></li>
<li><span><span><span><span><span><span><span><span><span>Competitive benefits, recognition programs, and colleague stay/travel perks that reward your contribution and dedication. </span></span></span></span></span></span></span></span></span></li>
<li><span><span><span><span><span><span><span><span><span>Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive.</span></span></span></span></span></span></span></span></span></li>
</ul>
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<p><span><span><span><span><span><span><span><span><span>We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes.</span></span></span></span></span></span></span></span></span></p><br><br>
<p><span><span><span><span><span><span><span><span><span>We appreciate your interest in joining us. Please note that only successful candidates will be contacted.</span></span></span></span></span></span></span></span></span></p><br><br>
<br>
<br>
<br>
<p><span><span><span><span>Anchored on the new Jeddah Waterfront along the shores of the Red Sea, Shangri-La Jeddah sets a new standard for luxury in the city. Floor-to-ceiling windows throughout the hotel invite the outdoors in, and the stylish interiors reflect the endless blue of the sea and sandy beaches right outside. A dedicated Kids Club and supervised play area provide the canvas for families to create unforgettable memories, while innovative dining concepts promise to satisfy the most refined palates.</span></span></span></span></p><br><br>
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<br><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5">
Preferred candidate </h2>
<div class="row is-m v-align-top t-small bg-mute">
<div class="col is-3 p5" data-automation-id="label_Years_of_experience">
<b>Years of experience</b>
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<div class="col is-9 p5" data-automation-id="data_Years_of_experience">
2+ years </div>
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<div class="col is-3 p5" data-automation-id="label_Degree">
<b>Degree</b>
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<div class="col is-9 p5" data-automation-id="data_Degree">
Bachelor's degree / higher diploma </div>
</div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p><span><span><strong><span><span><span>Find Your Shangri-La in Shangri-La </span></span></span></strong></span></span></p><br><br>
<br>
<p><span><span><strong><u><span><span><span>Shangri-La Jeddah</span></span></span></u></strong></span></span></p><br><br>
<br>
<p><span><span>Anchored on the new Jeddah Waterfront along the shores of the Red Sea, Shangri-La Jeddah sets a new standard for luxury in the city. Floor-to-ceiling windows throughout the hotel invite the outdoors in, and the stylish interiors reflect the endless blue of the sea and sandy beaches right outside. A dedicated Kids Club and supervised play area provides the canvas for families to create unforgettable memories, while innovative dining concepts promise to satisfy the most refined palates.</span></span></p><br><br>
<br>
<ul>
<li><span><span><span>203 stylish rooms and suites plus 17 luxury serviced apartments.</span></span></span></li>
<li><span><span><span>5 restaurants and lounges, including the legendary Shang Palace</span></span></span></li>
<li><span><span><span>Convenient for Jeddah’s popular landmarks and Red Sea Mall</span></span></span></li>
<li><span><span><span>116 privately owned Burj Assila Residences. They also have access to The Wellness Club facilities. </span></span></span></li>
</ul>
<br>
<p><span><span><strong><u><span><span><span>Job Summary:</span></span></span></u></strong></span></span></p><br><br>
<br>
<p><span><span>To provides day‐to‐day supervision, direction and leadership to all staff in accordance with the objectives, performance and quality standards established by Shangri‐La Hotels . Ensures that the communication system of the hotel is well maintained and guest communication handled politely and efficiently.</span></span></p><br><br>
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<p><span><span><strong><u><span><span>As Service Manager – Service Centre, we rely on you to,</span></span></u></strong></span></span></p><br><br>
<br>
<ul>
<li><span><span>To have complete knowledge of the operational systems at Telephone / Service Centre<br>e.g. Call Centre System / Call Accounting Software.</span></span></li>
<li><span><span>To have <span>complete </span>knowledge of Shangri‐La’s standard operating policies and procedures for the Service Centre.</span></span></li>
<li><span><span>To have complete knowledge of Shangri‐La’s Programmes e.g. GoldenCircle, Guest History, FFP.</span></span></li>
<li><span><span>Supervises the Service Centre operation and work flow to maximize guests’ satisfaction.</span></span></li>
<li><span><span>Identifies staff training requirements and service improvements areas.</span></span></li>
<li><span><span>Supervises and guides all staff to ensure that hotel’s policies and procedures are adhered to.</span></span></li>
<li><span><span>Conducts daily and monthly meetings to highlight areas of improvement in the service aspects and obtain feedback.</span></span></li>
<li><span><span>Creates a positive and highly motivated working environment that promotes and develops teamwork.</span></span></li>
<li><span><span>Ensures that staff are doing their follow up calls to guest to check for satisfaction in a situation where there is a service / facility defect.</span></span></li>
<li><span><span>Ensures all staff have complete knowledge of Emergency Procedures and their roles in an Emergency.</span></span></li>
</ul>
<br>
<p><span><span><strong><u><span><span><span>What we are Looking For:</span></span></span></u></strong></span></span></p><br><br>
<br>
<ul>
<li><span><span>At least 4 year working experience.</span></span></li>
<li><span><span>Minimum 2 years experience in an international Class Hotel.</span></span></li>
<li><span><span>Able to lead and motivate the team</span></span></li>
<li><span><span>Ability to work flexible hours and shifts.</span></span></li>
<li><span><span>Communicates and writes with fluency in English as well as the Arabic language.</span></span></li>
<li><span><span>Responsible and able to take initiative.</span></span></li>
<li><span><span>Pleasant, friendly, and cheerful attitude.</span></span></li>
<li><span><span><em>This Position is for Saudi Nationals Only</em></span></span></li>
</ul>
<br>
<p><span><strong>Why Join Us:</strong></span></p><br><br>
<br>
<ul>
<li><span>A workplace that values your passion and supports self-realization and personal growth. </span></li>
<li><span>Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills. </span></li>
<li><span>Competitive benefits, recognition programs, and colleague stay/travel perks that reward your contribution and dedication. </span></li>
<li><span>Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive.</span></li>
</ul>
<br>
<p><span>We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes.</span></p><br><br>
<p><span>We appreciate your interest in joining us. Please note that only successful candidates will be contacted.</span></p><br><br>
<br>
<br>
<p><span><span><span><span>Anchored on the new Jeddah Waterfront along the shores of the Red Sea, Shangri-La Jeddah sets a new standard for luxury in the city. Floor-to-ceiling windows throughout the hotel invite the outdoors in, and the stylish interiors reflect the endless blue of the sea and sandy beaches right outside. A dedicated Kids Club and supervised play area provide the canvas for families to create unforgettable memories, while innovative dining concepts promise to satisfy the most refined palates.</span></span></span></span></p><br><br>
<br>
<br><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5">
Preferred candidate </h2>
<div class="row is-m v-align-top t-small bg-mute">
<div class="col is-3 p5" data-automation-id="label_Years_of_experience">
<b>Years of experience</b>
</div>
<div class="col is-9 p5" data-automation-id="data_Years_of_experience">
5+ years </div>
</div>
<div class="row is-m v-align-top t-small ">
<div class="col is-3 p5" data-automation-id="label_Degree">
<b>Degree</b>
</div>
<div class="col is-9 p5" data-automation-id="data_Degree">
Bachelor's degree / higher diploma </div>
</div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p><span><span><strong><span><span><span>Find Your Shangri-La in Shangri-La </span></span></span></strong></span></span></p><br><br>
<br>
<p><span><span><strong><u><span><span><span>Shangri-La Jeddah</span></span></span></u></strong></span></span></p><br><br>
<br>
<p><span><span><span>Anchored on the new Jeddah Waterfront along the shores of the Red Sea, Shangri-La Jeddah sets a new standard for luxury in the city. Floor-to-ceiling windows throughout the hotel invite the outdoors in, and the stylish interiors reflect the endless blue of the sea and sandy beaches right outside. A dedicated Kids Club and supervised play area provides the canvas for families to create unforgettable memories, while innovative dining concepts promise to satisfy the most refined palates.</span></span></span></p><br><br>
<br>
<ul>
<li><span><span><span>203 stylish rooms and suites plus 17 luxury serviced apartments.</span></span></span></li>
<li><span><span><span>5 restaurants and lounges, including the legendary Shang Palace</span></span></span></li>
<li><span><span><span>Convenient for Jeddah’s popular landmarks and Red Sea Mall</span></span></span></li>
<li><span><span><span>116 privately owned Burj Assila Residences. They also have access to The Wellness Club facilities. </span></span></span></li>
</ul>
<br>
<br>
<p><span><span><strong><u><span><span><span>Job Summary:</span></span></span></u></strong></span></span></p><br><br>
<br>
<p><span><span><span>The Reservation Agent is responsible for </span>providing the highest level of service to promote customer satisfaction while optimizing booking opportunities. To undertake other duties and responsibilities as required by Management. As well as handling telephone sales and taking reservations for all Food and Beverage outlets. </span></span></p><br><br>
<br>
<p><span><span><strong><u><span><span><span>As a Reservation Agent, we rely on you to,</span></span></span></u></strong></span></span></p><br><br>
<br>
<br>
<ul>
<li><span><span><span>To “master” the room product in terms of layout, physical attribute, benefits, amenities, etc. To effectively differentiate room types to match the right product with specific guest needs. </span></span></span></li>
<li><span><span><span><span>To be fully conversant with the hotel’s rate structure particularly on public rate offers. To highlight the ‘unique perceived value(s)’ of an offer during the selling process. </span></span></span></span></li>
<li><span><span><span><span>To be well-versed with the facilities and services offered by the hotel and take every opportunity to promote these to bookers. </span></span></span></span></li>
<li><span><span><span><span>To keep well-informed of changes or new developments in the hotel product. </span></span></span></span></li>
<li><span><span><span>To reflect the Shangri–La philosophy by providing a high quality of service to our customers by adopting a positive attitude and keeping the team spirit at highest level. </span></span></span></li>
<li><span><span><span>To handle incoming reservation requests/correspondence, confirming or regretting based on ARI (Availability, Rates & Inventory) strategy in place. To always provide prompt turn-around response. </span></span></span></li>
</ul>
<br>
<br>
<p><span><span><strong><u><span><span><span>What we are Looking For:</span></span></span></u></strong></span></span></p><br><br>
<br>
<ul>
<li><span><span><span><span>At least 1 year working experience in a hotel </span></span></span></span></li>
<li><span><span><span><span><span>Ability to work long hours and in different shifts.</span></span></span></span></span></li>
<li><span><span><span><span><span>Communicates and writes with fluency in English (as well as the Arabic language)</span></span></span></span></span></li>
<li><span><span><span><span><span>Computer Knowledge in Microsoft programs, such as Excel and Word.</span></span></span></span></span></li>
<li><span><span><span><span><span>Attention to details.</span></span></span></span></span></li>
<li><span><span><span><span><span>A passion for delivering great customer service.</span></span></span></span></span></li>
<li><span><span><span><span><span>A professional telephone manner and excellent communication skills.</span></span></span></span></span></li>
<li><span><span><span><span><span>Administration and organizational skills.</span></span></span></span></span></li>
<li><span><span><span><span><span>Intermediate computer proficiency.</span></span></span></span></span></li>
<li><span><span><span><span><span>Collegiate-level degree.</span></span></span></span></span></li>
<li><span><span><span><span><span>Flexibility in covering the shifts.</span></span></span></span></span></li>
<li><span><span><span><span><span>Very good communication skills (Arabic and English).</span></span></span></span></span></li>
<li><span><span><span><span><span>Previous experience in a Reservations environment is a plus.</span></span></span></span></span></li>
<li><span><span><span><span><span>Team player </span></span></span></span></span></li>
<li><span><span><span><span><span>Work with other departments to ensure that all customer needs are met.</span></span></span></span></span></li>
</ul>
<br>
<br>
<p><strong><u><span><span><span>Why Join Us:</span></span></span></u></strong></p><br><br>
<br>
<ul>
<li><span><span><span>A workplace that values your passion and supports self-realization and personal growth. </span></span></span></li>
<li><span><span><span>Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills. </span></span></span></li>
<li><span><span><span>Competitive benefits, recognition programs, and colleague stay/travel perks that reward your contribution and dedication. </span></span></span></li>
<li><span><span><span>Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive.</span></span></span></li>
</ul>
<br>
<p><span><span><span>We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes.</span></span></span></p><br><br>
<p><span><span><span>We appreciate your interest in joining us. Please note that only successful candidates will be contacted.</span></span></span></p><br><br>
<br>
<br>
<p><span><span><span><span>Anchored on the new Jeddah Waterfront along the shores of the Red Sea, Shangri-La Jeddah sets a new standard for luxury in the city. Floor-to-ceiling windows throughout the hotel invite the outdoors in, and the stylish interiors reflect the endless blue of the sea and sandy beaches right outside. A dedicated Kids Club and supervised play area provide the canvas for families to create unforgettable memories, while innovative dining concepts promise to satisfy the most refined palates.</span></span></span></span></p><br><br>
<br>
<br><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5">
Preferred candidate </h2>
<div class="row is-m v-align-top t-small bg-mute">
<div class="col is-3 p5" data-automation-id="label_Years_of_experience">
<b>Years of experience</b>
</div>
<div class="col is-9 p5" data-automation-id="data_Years_of_experience">
No experience required </div>
</div>
<div class="row is-m v-align-top t-small ">
<div class="col is-3 p5" data-automation-id="label_Degree">
<b>Degree</b>
</div>
<div class="col is-9 p5" data-automation-id="data_Degree">
Bachelor's degree / higher diploma </div>
</div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p><span><span><strong><span><span><span>Find Your Shangri-La in Shangri-La </span></span></span></strong></span></span></p><br><br>
<br>
<p><span><span><strong><u><span><span><span>Shangri-La Jeddah</span></span></span></u></strong></span></span></p><br><br>
<br>
<p><span><span><span>Anchored on the new Jeddah Waterfront along the shores of the Red Sea, Shangri-La Jeddah sets a new standard for luxury in the city. Floor-to-ceiling windows throughout the hotel invite the outdoors in, and the stylish interiors reflect the endless blue of the sea and sandy beaches right outside. A dedicated Kids Club and supervised play area provides the canvas for families to create unforgettable memories, while innovative dining concepts promise to satisfy the most refined palates.</span></span></span></p><br><br>
<br>
<ul>
<li><span><span><span>203 stylish rooms and suites plus 17 luxury serviced apartments.</span></span></span></li>
<li><span><span><span>5 restaurants and lounges, including the legendary Shang Palace</span></span></span></li>
<li><span><span><span>Convenient for Jeddah’s popular landmarks and Red Sea Mall</span></span></span></li>
<li><span><span><span>116 privately owned Burj Assila Residences. They also have access to The Wellness Club facilities. </span></span></span></li>
</ul>
<br>
<br>
<p><span><span><strong><u><span><span><span>Job Summary:</span></span></span></u></strong></span></span></p><br><br>
<br>
<p><span><span><span>The Reservation Agent is responsible for </span>providing the highest level of service to promote customer satisfaction while optimizing booking opportunities. To undertake other duties and responsibilities as required by Management. As well as handling telephone sales and taking reservations for all Food and Beverage outlets. </span></span></p><br><br>
<br>
<p><span><span><strong><u><span><span><span>As a Reservation Agent, we rely on you to,</span></span></span></u></strong></span></span></p><br><br>
<br>
<br>
<ul>
<li><span><span><span>To “master” the room product in terms of layout, physical attribute, benefits, amenities, etc. To effectively differentiate room types to match the right product with specific guest needs. </span></span></span></li>
<li><span><span><span><span>To be fully conversant with the hotel’s rate structure particularly on public rate offers. To highlight the ‘unique perceived value(s)’ of an offer during the selling process. </span></span></span></span></li>
<li><span><span><span><span>To be well-versed with the facilities and services offered by the hotel and take every opportunity to promote these to bookers. </span></span></span></span></li>
<li><span><span><span><span>To keep well-informed of changes or new developments in the hotel product. </span></span></span></span></li>
<li><span><span><span>To reflect the Shangri–La philosophy by providing a high quality of service to our customers by adopting a positive attitude and keeping the team spirit at highest level. </span></span></span></li>
<li><span><span><span>To handle incoming reservation requests/correspondence, confirming or regretting based on ARI (Availability, Rates & Inventory) strategy in place. To always provide prompt turn-around response. </span></span></span></li>
</ul>
<br>
<br>
<p><span><span><strong><u><span><span><span>What we are Looking For:</span></span></span></u></strong></span></span></p><br><br>
<br>
<ul>
<li><span><span><span><span>At least 1 year working experience in a hotel </span></span></span></span></li>
<li><span><span><span><span><span>Ability to work long hours and in different shifts.</span></span></span></span></span></li>
<li><span><span><span><span><span>Communicates and writes with fluency in English (as well as the Arabic language)</span></span></span></span></span></li>
<li><span><span><span><span><span>Computer Knowledge in Microsoft programs, such as Excel and Word.</span></span></span></span></span></li>
<li><span><span><span><span><span>Attention to details.</span></span></span></span></span></li>
<li><span><span><span><span><span>A passion for delivering great customer service.</span></span></span></span></span></li>
<li><span><span><span><span><span>A professional telephone manner and excellent communication skills.</span></span></span></span></span></li>
<li><span><span><span><span><span>Administration and organizational skills.</span></span></span></span></span></li>
<li><span><span><span><span><span>Intermediate computer proficiency.</span></span></span></span></span></li>
<li><span><span><span><span><span>Collegiate-level degree.</span></span></span></span></span></li>
<li><span><span><span><span><span>Flexibility in covering the shifts.</span></span></span></span></span></li>
<li><span><span><span><span><span>Very good communication skills (Arabic and English).</span></span></span></span></span></li>
<li><span><span><span><span><span>Previous experience in a Reservations environment is a plus.</span></span></span></span></span></li>
<li><span><span><span><span><span>Team player </span></span></span></span></span></li>
<li><span><span><span><span><span>Work with other departments to ensure that all customer needs are met.</span></span></span></span></span></li>
</ul>
<br>
<br>
<p><strong><u><span><span><span>Why Join Us:</span></span></span></u></strong></p><br><br>
<br>
<ul>
<li><span><span><span>A workplace that values your passion and supports self-realization and personal growth. </span></span></span></li>
<li><span><span><span>Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills. </span></span></span></li>
<li><span><span><span>Competitive benefits, recognition programs, and colleague stay/travel perks that reward your contribution and dedication. </span></span></span></li>
<li><span><span><span>Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive.</span></span></span></li>
</ul>
<br>
<p><span><span><span>We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes.</span></span></span></p><br><br>
<p><span><span><span>We appreciate your interest in joining us. Please note that only successful candidates will be contacted.</span></span></span></p><br><br>
<br>
<br>
<p><span><span><span><span>Anchored on the new Jeddah Waterfront along the shores of the Red Sea, Shangri-La Jeddah sets a new standard for luxury in the city. Floor-to-ceiling windows throughout the hotel invite the outdoors in, and the stylish interiors reflect the endless blue of the sea and sandy beaches right outside. A dedicated Kids Club and supervised play area provide the canvas for families to create unforgettable memories, while innovative dining concepts promise to satisfy the most refined palates.</span></span></span></span></p><br><br>
<br>
<br><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5">
Preferred candidate </h2>
<div class="row is-m v-align-top t-small bg-mute">
<div class="col is-3 p5" data-automation-id="label_Years_of_experience">
<b>Years of experience</b>
</div>
<div class="col is-9 p5" data-automation-id="data_Years_of_experience">
No experience required </div>
</div>
<div class="row is-m v-align-top t-small ">
<div class="col is-3 p5" data-automation-id="label_Degree">
<b>Degree</b>
</div>
<div class="col is-9 p5" data-automation-id="data_Degree">
Bachelor's degree / higher diploma </div>
</div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p><span><span><strong><span><span><span>Find Your Shangri-La in Shangri-La</span></span></span></strong></span></span></p><br><br>
<br>
<p><span><span><strong><u><span><span><span>Shangri-La Jeddah</span></span></span></u></strong></span></span></p><br><br>
<br>
<p><span><span>Anchored on the new Jeddah Waterfront along the shores of the Red Sea, Shangri-La Jeddah sets a new standard for luxury in the city. Floor-to-ceiling windows throughout the hotel invite the outdoors in, and the stylish interiors reflect the endless blue of the sea and sandy beaches right outside. A dedicated Kids Club and supervised play area provides the canvas for families to create unforgettable memories, while innovative dining concepts promise to satisfy the most refined palates.</span></span></p><br><br>
<br>
<ul>
<li><span><span><span>203 stylish rooms and suites plus 17 luxury serviced apartments.</span></span></span></li>
<li><span><span><span>5 restaurants and lounges, including the legendary Shang Palace</span></span></span></li>
<li><span><span><span>Convenient for Jeddah’s popular landmarks and Red Sea Mall</span></span></span></li>
<li><span><span><span>116 privately owned Burj Assila Residences. They also have access to The Wellness Club facilities. </span></span></span></li>
</ul>
<br>
<br>
<p><span><span><strong><span><span><span>Job Summary</span></span></span></strong></span></span></p><br><br>
<br>
<p><span><span><span>The Assistant IT Manager is responsible for managing day to day operation and liaise with Information Technology Manager to ensure the smooth functioning of the Information Technology Department. Assists in establishing hardware maintenance programs and procedures in case of system interruptions. Assists in ensuring security of data storage and protection.</span></span></span></p><br><br>
<br>
<br>
<p><span><span><strong><span><span><span>As Assistant IT Manager, we rely on you to:</span></span></span></strong></span></span></p><br><br>
<br>
<ul>
<li><span><span><span>Ensure that critical application systems to the hotel like Opera PMS, Infrasys POS, Call Accounting System, Check EAM, Messaging System, etc. and including hardware are running.</span></span></span></li>
<li><span><span><span>To attend users Information Technology related problems both hardware and application systems.</span></span></span></li>
<li><span><span><span>Ensure that day-to-day standard Information Technology operating procedures (including checklist) are implemented properly including new requirements that need to be implemented and / or adhered.</span></span></span></li>
<li><span><span><span>Creates, develop new application systems and enhancement to existing systems that will be beneficial to some department day-to-day operations and to the hotel.</span></span></span></li>
<li><span><span><span>To plan and continue looking for new ways that may improve some Information Technology related areas and provide feedback / recommendations to the Management.</span></span></span></li>
<li><span><span><span>Practices and role-models the Guiding Principles and the Core Values of Shangri-La Hospitality.</span></span></span></li>
<li><span><span><span>Be environmental friendly, reduce waste, recycle when possible, and reuse whenever applicable.</span></span></span></li>
<li><span><span><span>Must be familiar with the CSR initiatives, Policies and Procedures, Guidelines, Rules and Regulations per company CSR, including and not limited to CSR initiatives of the local and national government. </span></span></span></li>
<li><span><span><span>Ensures compliance and application for all CSR job related decisions and activities, in relation to achieving the hotels CSR goals and objectives.</span></span></span></li>
</ul>
<br>
<p><span><span><strong><span><span><span>What we're looking for: </span></span></span></strong></span></span></p><br><br>
<br>
<ul>
<li><span><span>3 years as senior analyst / programmer in a large company</span></span></li>
<li><span><span>Degree in Computer Science.</span></span></li>
<li><span><span>Leadership, communication, and interpersonal skills.</span></span></li>
<li><span><span>Flexibility to work evenings, weekends, and holidays.</span></span></li>
<li><span><span>Fluent in English and Arabic</span></span></li>
<li><span><span>Strong leadership, self-motivated excellent communication skills.</span></span></li>
</ul>
<br>
<p><span><span><strong><span><span><span>Why Join Us:</span></span></span></strong></span></span></p><br><br>
<br>
<ul>
<li><span><span><span><span><span><span><span><span><span>A workplace that values your passion and supports self-realization and personal growth. </span></span></span></span></span></span></span></span></span></li>
<li><span><span><span><span><span><span><span><span><span>Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills. </span></span></span></span></span></span></span></span></span></li>
<li><span><span><span><span><span><span><span><span><span>Competitive benefits, recognition programs, and colleague stay/travel perks that reward your contribution and dedication. </span></span></span></span></span></span></span></span></span></li>
<li><span><span><span><span><span><span><span><span><span>Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive.</span></span></span></span></span></span></span></span></span></li>
</ul>
<br>
<p><span><span><span><span><span><span><span><span><span>We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes.</span></span></span></span></span></span></span></span></span></p><br><br>
<p><span><span><span><span><span><span><span><span><span>We appreciate your interest in joining us. Please note that only successful candidates will be contacted.</span></span></span></span></span></span></span></span></span></p><br><br>
<br>
<br>
<br>
<p><span><span><span><span>Anchored on the new Jeddah Waterfront along the shores of the Red Sea, Shangri-La Jeddah sets a new standard for luxury in the city. Floor-to-ceiling windows throughout the hotel invite the outdoors in, and the stylish interiors reflect the endless blue of the sea and sandy beaches right outside. A dedicated Kids Club and supervised play area provide the canvas for families to create unforgettable memories, while innovative dining concepts promise to satisfy the most refined palates.</span></span></span></span></p><br><br>
<br>
<br><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5">
Preferred candidate </h2>
<div class="row is-m v-align-top t-small bg-mute">
<div class="col is-3 p5" data-automation-id="label_Years_of_experience">
<b>Years of experience</b>
</div>
<div class="col is-9 p5" data-automation-id="data_Years_of_experience">
2+ years </div>
</div>
<div class="row is-m v-align-top t-small ">
<div class="col is-3 p5" data-automation-id="label_Degree">
<b>Degree</b>
</div>
<div class="col is-9 p5" data-automation-id="data_Degree">
Bachelor's degree / higher diploma </div>
</div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p>Are you ready to accelerate your trading career at the heart of a fast-moving equities franchise? Join a high-performing team where your judgment, market insight, and client focus directly shape outcomes every day. You’ll work alongside experienced colleagues and partners across the business, with room to grow through meaningful responsibility and mobility. If you thrive under pressure and enjoy solving problems in real time, you’ll feel at home here.</p><br><p>As an <strong>Equity Trader</strong> in the <strong>Equities Trading</strong> team, you will deliver high-quality execution and service to clients while helping drive responsible revenue growth. You will use research, market intelligence, and risk discipline to identify opportunities and manage exposures. You will collaborate closely with Sales, Research, and other partners to deepen client relationships and support franchise growth. You will operate with integrity and professionalism, balancing client needs with firm priorities and controls.</p><br><p><strong>Job responsibilities</strong></p><br><ul><li>Execute market, agency, and principal equity orders with speed, precision, and professionalism.</li><li>Facilitate client equity transactions end-to-end, ensuring strong service and seamless execution.</li><li>Monitor market conditions, liquidity, and news flow to identify trading opportunities and risks.</li><li>Apply analytical and pricing models to support execution decisions and risk-aware trading.</li><li>Balance client outcomes and firm objectives, contributing to sustainable revenue and franchise growth.</li><li>Partner with Sales, Marketing, and Research to originate and develop new business opportunities.</li><li>Communicate market trends, new products, and trading insights to relevant stakeholders.</li><li>Build and maintain trusted relationships with internal partners to deliver coordinated client solutions.</li></ul><p><strong>Required qualifications, capabilities, and skills</strong></p><br><ul><li>Strong understanding of analytical and pricing models used in trading and execution.</li><li>Comprehensive product knowledge across asset classes, with the ability to connect cross-asset impacts to equities.</li><li>Ability to remain composed and effective in a fast-paced, time-sensitive trading environment.</li><li>Excellent communication skills and confidence engaging across varied seniority levels.</li><li>Bachelor’s degree (or equivalent qualification).</li><li>Fluency in Arabic and English.</li><li>Saudi national.</li></ul><p><strong>Preferred qualifications, capabilities, and skills</strong></p><br><ul><li>Experience working with Cash Equities products and workflows.</li><li>Familiarity with Saudi and MENA public markets and corporate coverage universe.</li><li>Experience partnering closely with Sales and Research to deliver client outcomes and grow business.</li></ul><br>J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.<br> We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. <br><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5">
Preferred candidate </h2>
<div class="row is-m v-align-top t-small bg-mute">
<div class="col is-3 p5" data-automation-id="label_Years_of_experience">
<b>Years of experience</b>
</div>
<div class="col is-9 p5" data-automation-id="data_Years_of_experience">
2+ years </div>
</div>
<div class="row is-m v-align-top t-small ">
<div class="col is-3 p5" data-automation-id="label_Degree">
<b>Degree</b>
</div>
<div class="col is-9 p5" data-automation-id="data_Degree">
Bachelor's degree / higher diploma </div>
</div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
General Information
<br>
<br>
Req # <br>
WD00101508 <br>
<br>
Career area: <br>
Hardware Engineering <br>
<br>
Country/Region: <br>
Saudi Arabia <br>
<br>
State: <br>
Riyadh <br>
<br>
City: <br>
Riyadh <br>
<br>
Date: <br>
Monday, July 6, 2026 <br>
<br>
Working time: <br>
Full-time <br>
<br>
<strong>Additional Locations</strong>: * Saudi Arabia<br>
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Why Work at Lenovo
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We are Lenovo. We do what we say. We own what we do. We WOW our customers. <br>Lenovo is a US$83 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY). <br><br> This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.<br>
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Description and Requirements
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<p>1. New Product Supply Chain launch management including time to market, time to volume, and time to quality by driving cross-functions<br>incorporation.<br>2. Lead KSA site readiness for new product introduction. Supply chain new product launch E2E focal for KSA.<br>3. New product project management, Forecast, planning, capacity coordination.<br>4. Co-work with BU/MDSC/LME in proper risk control and mitigation plan to ensure new products are smoothly launched.<br>5. Supply chain E2E material readiness management. Develops WW Manufacturing build plan & supply commit for new product pilot, ramp,<br>and smart launch phase.<br>6. Management and owner of MFG Readiness Review including the pilot, ramp, ok2s, SLE, and other key checkpoints/milestones of new<br>product launch.<br>7. ODM Copy tooling and HSG supply management<br>8. Supply chain rep in Corporation Product Committee.<br>9. Proactive project risk control and communication management</p><br>
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<em><span>We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.</span></em><br>
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<strong>Additional Locations</strong>: * Saudi Arabia<br>
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* Saudi Arabia <br>
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<br><strong>AI PROCESSING NOTICE</strong><br>We use AI-based tools to support some of our processes (e.g. online interviews recordings and transcripts) in order to achieve better efficiency, accuracy and for our documentation purposes. AI can make mistakes, but we always make sure that the outputs are manually reviewed by a human. You can always opt-out or contact us in case of any question.<br><br>
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Preferred candidate </h2>
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<b>Years of experience</b>
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No experience required </div>
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<b>Degree</b>
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Bachelor's degree / higher diploma </div>
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About the Opportunity This role is based at a major new cultural and entertainment destination in Saudi Arabia- Jeddah — a landmark venue anchored by cinema and complemented by year-round cultural programming, live events, F&B, retail and hospitality, set within a prominent historic district. The Venue is run by a dedicated Operating Company under a single-prime accountability model: an institutional client acts as principal and cultural mandate-holder; the Operating Company delivers all operating functions as one integrated system; and the Operating Company’s parent group provides corporate shared services (HR, IT, procurement, legal, risk & compliance, finance and government relations) as business partners. Operations alternate between Normal Mode — Operating Company-led, year-round operation — and Festival Mode, in which the Client leads flagship event periods and the Operating Company delivers the venue. Responsibilities below apply across both modes.<br>Location & Travel Permanently based in Jeddah, with the flexibility and willingness to travel between Riyadh and Jeddah as required by the business operations.<br><br>Position Summary Reports to Operating Company Board / the Client, via the Joint Governance Committee (quarterly) Direct reports Head of Operations & Guest Experience; Head of Programming & Activation; Head of Technical & Venue Operations; Head of Commercial, Marketing & Partnerships; Head of Finance, Governance & Reporting Operating-model area Single-prime accountability across all four operating layers (Operating Company platform)<br><br>Role Purpose Holds single-prime operational and commercial accountability for the Venue on behalf of the Operating Company, and acts as the primary executive interface between the Operating Company, the Client and the parent Group. Translates the Client’s cultural mandate and the Group’s investment objectives into disciplined, year-round venue operations across all operating modes, while ensuring compliance with governance requirements, contractual obligations and long-term operational sustainability.<br>Key Responsibilities• Own delivery of the full operating mandate and the multi-year term strategy, including the Years 1–2 Pilot Period mobilisation, handover and stabilisation plan.• Act as the single accountable executive across the four operating layers, integrating all functions through the Operating Company as one system rather than disconnected vendors.• Steward the Venue as a Group investment — protecting asset value, driving utilisation and commercial performance, and reporting returns to the Group.• Lead the Operating Company’s participation in the three governance committees (Joint Governance; Programming, Marketing & Brand; Commercial & Partnerships) and secure all required Client approvals.• Direct transitions between Normal Mode (Operating Company authority) and Festival Mode (Client-led, Operating Company delivery), ensuring readiness at 90/30 days and structured post-event reset.• Approve annual operating plans, budgets and the annual reset mechanism; own performance against the KPI scorecard.• Set leadership, culture, accountability and safety standards for the senior team and wider organisation, and manage engagement of the Group’s shared-service business partners.• Lead enterprise risk management, business continuity and organisational resilience across all operating modes.• Build strategic relationships with government entities, cultural institutions and key stakeholders to support the long-term success of the Venue.• Ensure compliance with concession obligations, governance requirements and approved operating frameworks.<br>Key Relationships & Interfaces• The Client — institutional principal: primary executive interface and committee member.• The parent Group — investor: investment reporting and access to shared-service business partners (HR, IT, procurement, legal, risk, finance, government relations).• Government authorities, cultural partners and key subcontractors / approved vendors.<br>Performance Measures (KPIs)• Pilot Period mobilisation and operational stabilisation.• Governance compliance and Client satisfaction.• Venue utilisation and commercial performance.• Budget delivery and EBITDA performance.• Health, safety and operational resilience.<br>Qualifications & Experience• 15+ years in large-venue, cultural, hospitality or destination leadership, including 5+ in a GM / Director / CEO role.• Experience leading PPP / Concession / Destination Operations.• Proven single-point accountability for multi-function operations, budgets and subcontractor ecosystems.• Experience delivering complex cultural or experiential projects, ideally in the region / Saudi market.• Strong financial governance, stakeholder diplomacy and P&L ownership; Master’s degree preferred; Arabic an advantage.
About the Opportunity This role is based at a major new cultural and entertainment destination in Saudi Arabia- Jeddah — a landmark venue anchored by cinema and complemented by year-round cultural programming, live events, F&B, retail and hospitality, set within a prominent historic district. The Venue is run by a dedicated Operating Company under a single-prime accountability model: an institutional client acts as principal and cultural mandate-holder; the Operating Company delivers all operating functions as one integrated system; and the Operating Company’s parent group provides corporate shared services (HR, IT, procurement, legal, risk & compliance, finance and government relations) as business partners. Operations alternate between Normal Mode — Operating Company-led, year-round operation — and Festival Mode, in which the Client leads flagship event periods and the Operating Company delivers the venue. Responsibilities below apply across both modes.<br>Location & Travel Permanently based in Jeddah, with the flexibility and willingness to travel between Riyadh and Jeddah as required by the business operations.<br><br>Position Summary Reports to Operating Company Board / the Client, via the Joint Governance Committee (quarterly) Direct reports Head of Operations & Guest Experience; Head of Programming & Activation; Head of Technical & Venue Operations; Head of Commercial, Marketing & Partnerships; Head of Finance, Governance & Reporting Operating-model area Single-prime accountability across all four operating layers (Operating Company platform)<br><br>Role Purpose Holds single-prime operational and commercial accountability for the Venue on behalf of the Operating Company, and acts as the primary executive interface between the Operating Company, the Client and the parent Group. Translates the Client’s cultural mandate and the Group’s investment objectives into disciplined, year-round venue operations across all operating modes, while ensuring compliance with governance requirements, contractual obligations and long-term operational sustainability.<br>Key Responsibilities• Own delivery of the full operating mandate and the multi-year term strategy, including the Years 1–2 Pilot Period mobilisation, handover and stabilisation plan.• Act as the single accountable executive across the four operating layers, integrating all functions through the Operating Company as one system rather than disconnected vendors.• Steward the Venue as a Group investment — protecting asset value, driving utilisation and commercial performance, and reporting returns to the Group.• Lead the Operating Company’s participation in the three governance committees (Joint Governance; Programming, Marketing & Brand; Commercial & Partnerships) and secure all required Client approvals.• Direct transitions between Normal Mode (Operating Company authority) and Festival Mode (Client-led, Operating Company delivery), ensuring readiness at 90/30 days and structured post-event reset.• Approve annual operating plans, budgets and the annual reset mechanism; own performance against the KPI scorecard.• Set leadership, culture, accountability and safety standards for the senior team and wider organisation, and manage engagement of the Group’s shared-service business partners.• Lead enterprise risk management, business continuity and organisational resilience across all operating modes.• Build strategic relationships with government entities, cultural institutions and key stakeholders to support the long-term success of the Venue.• Ensure compliance with concession obligations, governance requirements and approved operating frameworks.<br>Key Relationships & Interfaces• The Client — institutional principal: primary executive interface and committee member.• The parent Group — investor: investment reporting and access to shared-service business partners (HR, IT, procurement, legal, risk, finance, government relations).• Government authorities, cultural partners and key subcontractors / approved vendors.<br>Performance Measures (KPIs)• Pilot Period mobilisation and operational stabilisation.• Governance compliance and Client satisfaction.• Venue utilisation and commercial performance.• Budget delivery and EBITDA performance.• Health, safety and operational resilience.<br>Qualifications & Experience• 15+ years in large-venue, cultural, hospitality or destination leadership, including 5+ in a GM / Director / CEO role.• Experience leading PPP / Concession / Destination Operations.• Proven single-point accountability for multi-function operations, budgets and subcontractor ecosystems.• Experience delivering complex cultural or experiential projects, ideally in the region / Saudi market.• Strong financial governance, stakeholder diplomacy and P&L ownership; Master’s degree preferred; Arabic an advantage.
About the Opportunity This role is based at a major new cultural and entertainment destination in Saudi Arabia- Jeddah — a landmark venue anchored by cinema and complemented by year-round cultural programming, live events, F&B, retail and hospitality, set within a prominent historic district. The Venue is run by a dedicated Operating Company under a single-prime accountability model: an institutional client acts as principal and cultural mandate-holder; the Operating Company delivers all operating functions as one integrated system; and the Operating Company’s parent group provides corporate shared services (HR, IT, procurement, legal, risk & compliance, finance and government relations) as business partners. Operations alternate between Normal Mode — Operating Company-led, year-round operation — and Festival Mode, in which the Client leads flagship event periods and the Operating Company delivers the venue. Responsibilities below apply across both modes.<br><br>Location & Travel Permanently based in Jeddah, with the flexibility and willingness to travel between Riyadh and Jeddah as required by the business operations.<br><br>Position Summary Reports to Operating Company Board / the Client, via the Joint Governance Committee (quarterly) Direct reports Head of Operations & Guest Experience; Head of Programming & Activation; Head of Technical & Venue Operations; Head of Commercial, Marketing & Partnerships; Head of Finance, Governance & Reporting Operating-model area Single-prime accountability across all four operating layers (Operating Company platform)<br><br>Role Purpose Holds single-prime operational and commercial accountability for the Venue on behalf of the Operating Company, and acts as the primary executive interface between the Operating Company, the Client and the parent Group. Translates the Client’s cultural mandate and the Group’s investment objectives into disciplined, year-round venue operations across all operating modes, while ensuring compliance with governance requirements, contractual obligations and long-term operational sustainability.<br>Key Responsibilities• Own delivery of the full operating mandate and the multi-year term strategy, including the Years 1–2 Pilot Period mobilisation, handover and stabilisation plan.• Act as the single accountable executive across the four operating layers, integrating all functions through the Operating Company as one system rather than disconnected vendors.• Steward the Venue as a Group investment — protecting asset value, driving utilisation and commercial performance, and reporting returns to the Group.• Lead the Operating Company’s participation in the three governance committees (Joint Governance; Programming, Marketing & Brand; Commercial & Partnerships) and secure all required Client approvals.• Direct transitions between Normal Mode (Operating Company authority) and Festival Mode (Client-led, Operating Company delivery), ensuring readiness at 90/30 days and structured post-event reset.• Approve annual operating plans, budgets and the annual reset mechanism; own performance against the KPI scorecard.• Set leadership, culture, accountability and safety standards for the senior team and wider organisation, and manage engagement of the Group’s shared-service business partners.• Lead enterprise risk management, business continuity and organisational resilience across all operating modes.• Build strategic relationships with government entities, cultural institutions and key stakeholders to support the long-term success of the Venue.• Ensure compliance with concession obligations, governance requirements and approved operating frameworks.<br>Key Relationships & Interfaces• The Client — institutional principal: primary executive interface and committee member.• The parent Group — investor: investment reporting and access to shared-service business partners (HR, IT, procurement, legal, risk, finance, government relations).• Government authorities, cultural partners and key subcontractors / approved vendors.<br>Performance Measures (KPIs)• Pilot Period mobilisation and operational stabilisation.• Governance compliance and Client satisfaction.• Venue utilisation and commercial performance.• Budget delivery and EBITDA performance.• Health, safety and operational resilience.<br>Qualifications & Experience• 15+ years in large-venue, cultural, hospitality or destination leadership, including 5+ in a GM / Director / CEO role.• Experience leading PPP / Concession / Destination Operations.• Proven single-point accountability for multi-function operations, budgets and subcontractor ecosystems.• Experience delivering complex cultural or experiential projects, ideally in the region / Saudi market.• Strong financial governance, stakeholder diplomacy and P&L ownership; Master’s degree preferred; Arabic an advantage.
<h2 class="h5">Job description</h2>
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As Principal Account Executive, you will manage and grow strategic accounts within KSA. You will own the go-to-market strategy and execution for strategic accounts, drive revenue growth, and set the vision for how AWS partners with leaders to reshape the industry.<br>
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You will report to the KSA Leadership and collaborate closely with regional stakeholders to deliver on bold growth ambitions. This role is based in Riyadh, KSA with travel required to key customer sites.<br>
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Key job responsibilities<br>
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•Build and maintain trusted C-level relationships with strategic accounts. Fostering partnerships anchored on customer obsession, accountability, and continuous improvement.<br>
•Partner with cross-functional teams (Business Development, Solutions Architecture, Partners, Marketing and Customer Success) to solve Customers' most complex business and technical challenges.<br>
•Identify transformational opportunities, de-risk execution, and replicate success through scalable sales plays and mechanisms.<br>
•Use data and metrics to manage pipeline health, forecasting accuracy and sales productivity.<br>
•Represent AWS at industry events and evangelize our innovation across the industry.<br>
</div><h2 class="h5">Skills</h2>
<div data-jb-field="skills">Basic Qualifications<br>
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•Experience in management of large, complex enterprise accounts or equivalent.<br>
•Experience in specific technology domain areas like software development, cloud computing, systems engineering, infrastructure, security, networking, data and analytics.<br>
•Experience engaging and influencing senior executives, demonstrating a strong familiarity with decision-making processes in enterprise customers.<br>
•5+ years of experience solving problems with technology in Saudi Arabia.<br>
•Experience with opportunity and pipeline forecasting methodologies or equivalent.<br>
•10+ years of Enterprise Sales Experience with a history of closing complex, multi-stakeholder deals that deliver measurable business impact.<br>
•Bachelor's degree or equivalent practical experience. Fluency in written and spoken English; proficiency in Arabic preferred.<br>
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Preferred Qualifications<br>
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•Experience working within the channel- and partner community across multiple sales segments.<br>
•Experience delivering results for large, cross-functional initiatives/projects.<br>
•Experience working with global cross-functional teams.<br>
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Description At Basamh Group, our mission is to grow people and companies by empowering individuals and fostering collaborative relationships to achieve sustainable success. Backed by over 75 years of experience, we’ve built a strong, consumer-centric ecosystem serving the MEA region. Our excellence in distribution is driven by Basamh Trading Company (BTC) in retail and Specialized Food Services (SFS) in HORECA. Goody Co leads our efforts in marketing and brand building, while Thokoman Foods anchors our manufacturing capabilities.<br>Guided by our core values of true ownership, passion to grow, transparency and family spirit, we are committed to establishing long-term partnerships with our people and all those we work with. We aim to strengthen our network, uplift our communities, and build a legacy of homegrown success stories that inspire the leaders of tomorrow.<br>Job Overview We are seeking a dynamic Trade Marketing Manager to develop and execute trade marketing strategies to drive brand performance and customer engagement within dynamic retail channels while ensuring alignment with principal strategies and operational efficiency.<br>Key Responsibilities Build and manage strong relationships with trading model principals by leading day-to-day coordination, aligning on growth strategies, and ensuring performance visibility through weekly, monthly, and quarterly reviews. Lead the Annual Development Plan (ADP) process in collaboration with principals and internal teams by defining brand growth pillars, segmenting KPIs by channel and customer, and translating marketing strategies into actionable activation plans and execution calendars. Analyze market trends, category performance, and consumer behavior to uncover growth opportunities, address challenges, and shape data-driven decision-making. Maintain a deep understanding of key customers across channels and stay up to date on market developments and customer expansion plans to inform proactive commercial strategies. Conduct regular store visits and field checks to gather on-ground insights, assess execution, and feed learning into future planning. Collaborate cross-functionally with Sales, Operations, and Supply Chain to align on trade priorities, optimize stock distribution, and improve forecast accuracy through active participation in DRM and SRM forums. Lead trade marketing execution by designing and deploying monthly and quarterly initiatives (e.g., trade deals, displays, POSM, sellout promotions) that align with strategic priorities. Coordinate with merchandising teams to ensure proper execution of planograms and marketing materials at the point of sale, while monitoring and evaluating program effectiveness. Oversee the successful launch of new products (NPDs) by ensuring cross-functional readiness, tracking launch KPIs, and supporting mitigation or rundown plans when needed. Support IRM forums with inputs on NPD status and provide continuous tracking to ensure alignment with business goals. Develop, monitor, and manage trade marketing budgets in collaboration with the finance team, ensuring timely spend tracking, reconciliation, and alignment with planned activities. Validate and approve customer claims and trade spend submissions, ensuring alignment with pre-approved initiatives and supporting documentation. Continuously share competitive intelligence, market insights, and risks with senior management to support agile and informed business decisions.<br>Minimum Requirements Bachelor's degree in Business Administration, Marketing, or a related field (MBA is a plus). Minimum of 4-6 years of relevant experience. Excellent communication and interpersonal skills. Familiarity with retail and distribution channels. Understanding of market trends and consumer behaviour.<br>Working Environment At Basamh Group, we pride ourselves on attracting talented individuals by offering dynamic and rewarding professional opportunities that inspire growth and innovation. We are deeply committed to fostering a culture of growth by supporting continuous development through hands-on learning, comprehensive online resources, interactive training, and personalized coaching. Guided by our core value of family spirit, we cultivate an environment where every individual feels valued, supported, and empowered to thrive. We ensure our people contribute to our collective success while finding fulfillment and pride in being part of the Basamh Group family.
Description At Basamh Group, our mission is to grow people and companies by empowering individuals and fostering collaborative relationships to achieve sustainable success. Backed by over 75 years of experience, we’ve built a strong, consumer-centric ecosystem serving the MEA region. Our excellence in distribution is driven by Basamh Trading Company (BTC) in retail and Specialized Food Services (SFS) in HORECA. Goody Co leads our efforts in marketing and brand building, while Thokoman Foods anchors our manufacturing capabilities.<br>Guided by our core values of true ownership, passion to grow, transparency and family spirit, we are committed to establishing long-term partnerships with our people and all those we work with. We aim to strengthen our network, uplift our communities, and build a legacy of homegrown success stories that inspire the leaders of tomorrow.<br>Job Overview We are seeking a dynamic Trade Marketing Manager to develop and execute trade marketing strategies to drive brand performance and customer engagement within dynamic retail channels while ensuring alignment with principal strategies and operational efficiency.<br>Key Responsibilities Build and manage strong relationships with trading model principals by leading day-to-day coordination, aligning on growth strategies, and ensuring performance visibility through weekly, monthly, and quarterly reviews. Lead the Annual Development Plan (ADP) process in collaboration with principals and internal teams by defining brand growth pillars, segmenting KPIs by channel and customer, and translating marketing strategies into actionable activation plans and execution calendars. Analyze market trends, category performance, and consumer behavior to uncover growth opportunities, address challenges, and shape data-driven decision-making. Maintain a deep understanding of key customers across channels and stay up to date on market developments and customer expansion plans to inform proactive commercial strategies. Conduct regular store visits and field checks to gather on-ground insights, assess execution, and feed learning into future planning. Collaborate cross-functionally with Sales, Operations, and Supply Chain to align on trade priorities, optimize stock distribution, and improve forecast accuracy through active participation in DRM and SRM forums. Lead trade marketing execution by designing and deploying monthly and quarterly initiatives (e.g., trade deals, displays, POSM, sellout promotions) that align with strategic priorities. Coordinate with merchandising teams to ensure proper execution of planograms and marketing materials at the point of sale, while monitoring and evaluating program effectiveness. Oversee the successful launch of new products (NPDs) by ensuring cross-functional readiness, tracking launch KPIs, and supporting mitigation or rundown plans when needed. Support IRM forums with inputs on NPD status and provide continuous tracking to ensure alignment with business goals. Develop, monitor, and manage trade marketing budgets in collaboration with the finance team, ensuring timely spend tracking, reconciliation, and alignment with planned activities. Validate and approve customer claims and trade spend submissions, ensuring alignment with pre-approved initiatives and supporting documentation. Continuously share competitive intelligence, market insights, and risks with senior management to support agile and informed business decisions.<br>Minimum Requirements Bachelor's degree in Business Administration, Marketing, or a related field (MBA is a plus). Minimum of 4-6 years of relevant experience. Excellent communication and interpersonal skills. Familiarity with retail and distribution channels. Understanding of market trends and consumer behaviour.<br>Working Environment At Basamh Group, we pride ourselves on attracting talented individuals by offering dynamic and rewarding professional opportunities that inspire growth and innovation. We are deeply committed to fostering a culture of growth by supporting continuous development through hands-on learning, comprehensive online resources, interactive training, and personalized coaching. Guided by our core value of family spirit, we cultivate an environment where every individual feels valued, supported, and empowered to thrive. We ensure our people contribute to our collective success while finding fulfillment and pride in being part of the Basamh Group family.
<h2 class="h5">Job description</h2>
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<p><span><span><strong><span><span><span>Find Your Shangri-La in Shangri-La </span></span></span></strong></span></span></p><br><br>
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<p><span><span><strong><u><span><span><span>Shangri-La Jeddah</span></span></span></u></strong></span></span></p><br><br>
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<p><span><span><span>Anchored on the new Jeddah Waterfront along the shores of the Red Sea, Shangri-La Jeddah sets a new standard for luxury in the city. Floor-to-ceiling windows throughout the hotel invite the outdoors in, and the stylish interiors reflect the endless blue of the sea and sandy beaches right outside. A dedicated Kids Club and supervised play area provides the canvas for families to create unforgettable memories, while innovative dining concepts promise to satisfy the most refined palates.</span></span></span></p><br><br>
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<li><span><span><span>203 stylish rooms and suites plus 17 luxury serviced apartments.</span></span></span></li>
<li><span><span><span>4 restaurants and lounges, including the legendary Shang Palace</span></span></span></li>
<li><span><span><span>Convenient for Jeddah’s popular landmarks and Red Sea Mall</span></span></span></li>
<li><span><span><span>116 privately owned Burj Assila Residences.</span></span></span></li>
</ul> <br>
<p><span><span><strong><span><span><span>Job Summary:</span></span></span></strong></span></span></p><br><br>
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<p><span><span>As a Guest Relations Officer at Shangri-La Jeddah, you will be the face of our hotel, ensuring that every guest receives exceptional service that reflects our values and beliefs. </span></span></p><br><br>
<p><span><span>You will play a vital role in creating memorable experiences by understanding and anticipating the needs of our diverse clientele, which includes cultures from around the globe. Your ability to communicate effectively and build rapport with guests will be essential in fostering a welcoming and inclusive environment.</span></span></p><br><br>
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<p><span><span><strong><span><span><span>Key Responsibilities: </span></span></span></strong></span></span></p><br><br>
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<li><span><span><span><span><span>To have- Greet and welcome guests upon arrival, ensuring a warm and friendly atmosphere (based on Forbes five-star standards).</span></span></span></span></span></li>
<li><span><span><span><span><span>Assist guests with check-in and check-out processes, providing information about hotel services and amenities.</span></span></span></span></span></li>
<li><span><span><span><span><span>Address guest inquiries, concerns, and complaints promptly and professionally, ensuring a high level of satisfaction.</span></span></span></span></span></li>
<li><span><span><span><span><span>Maintain a thorough knowledge of hotel facilities, services, and local attractions to provide accurate information to guests.</span></span></span></span></span></li>
<li><span><span><span><span><span>Collaborate and communicate with various departments to ensure seamless service delivery and guest satisfaction.</span></span></span></span></span></li>
<li><span><span><span><span><span>Organize and coordinate special requests, such as room preferences, celebrations, and transportation needs, etc</span></span></span></span></span></li>
<li><span><span><span><span><span>Conduct regular follow-ups with guests during their stay to ensure their needs are met and to gather feedback.</span></span></span></span></span></li>
<li><span><span><span><span><span>Promote our hotel loyalty program Shangri-La Circle and encourage repeat visits through personalized service.</span></span></span></span></span></li>
<li><span><span><span><span><span>Uphold the hotel’s standards of service excellence and contribute to a positive team environment.</span></span></span></span></span></li>
</ul>
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<p><span><span><strong><span><span><span>Desired Personality Traits:</span></span></span></strong></span></span></p><br><br>
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<li><span><span><span><span><span>Culturally Sensitive: An understanding and appreciation of both Asian and Arabic cultures in particular, with the ability to navigate cultural nuances in communication and service.</span></span></span></span></span></li>
<li><span><span><span><span><span>Empathetic: A genuine desire to understand and meet the needs of guests, demonstrating compassion and attentiveness.</span></span></span></span></span></li>
<li><span><span><span><span><span>Charismatic: A warm and engaging personality that makes guests feel valued and welcomed.</span></span></span></span></span></li>
<li><span><span><span><span><span>Proactive: Anticipates guest needs and takes initiative to provide solutions before issues arise.</span></span></span></span></span></li>
<li><span><span><span><span><span>Adaptable: Comfortable working in a fast-paced environment and able to adjust to changing situations and guest preferences.</span></span></span></span></span></li>
<li><span><span><span><span><span>Detail-Oriented: A keen eye for detail to ensure that every aspect of the guest experience is flawless.</span></span></span></span></span></li>
<li><span><span><span><span><span>Excellent Communicator: Strong verbal and written communication skills in both English and Arabic; proficiency in additional languages is a plus.</span></span></span></span></span></li>
<li><span><span><span><span><span>Team Player: Collaborative spirit with the ability to work effectively with colleagues across various departments.</span></span></span></span></span></li>
<li><span><span><span><span><span>Problem Solver: Strong critical thinking skills to address and resolve guest concerns efficiently.</span></span></span></span></span></li>
</ul>
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<p><strong><span><span><span>What we are Looking For: </span></span></span></strong></p><br><br>
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<li><span><span><span><span><span>Bachelor’s degree in Hospitality Management, Business Administration preferred but not mandatory</span></span></span></span></span></li>
<li><span><span><span><span><span>Previous experience in guest relations or a similar role in a luxury hotel environment is preferred.</span></span></span></span></span></li>
<li><span><span><span><span><span>Knowledge of hospitality software (OPMS) and systems is an advantage.</span></span></span></span></span></li>
<li><span><span><span><span><span>Strong understanding of the luxury hospitality market in Saudi Arabia.</span></span></span></span></span></li>
<li><span><span><span><span><span>Chinese speaker</span></span></span></span></span></li>
</ul>
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<p><strong><span><span><span>Why Join Us: </span></span></span></strong></p><br><br>
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<li><span>A workplace that values your passion and supports self-realization and personal growth. </span></li>
<li><span>Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills. </span></li>
<li><span>Competitive benefits, recognition programs, and colleague stay/travel perks that reward your contribution and dedication. </span></li>
<li><span>Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive.</span></li>
</ul>
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<p><span>We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes.</span></p><br><br>
<p><span>We appreciate your interest in joining us. Please note that only successful candidates will be contacted.</span></p><br><br>
<p><span><span><span><span>Anchored on the new Jeddah Waterfront along the shores of the Red Sea, Shangri-La Jeddah sets a new standard for luxury in the city. Floor-to-ceiling windows throughout the hotel invite the outdoors in, and the stylish interiors reflect the endless blue of the sea and sandy beaches right outside. A dedicated Kids Club and supervised play area provide the canvas for families to create unforgettable memories, while innovative dining concepts promise to satisfy the most refined palates.</span></span></span></span></p><br><br>
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Preferred candidate </h2>
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<b>Years of experience</b>
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No experience required </div>
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<b>Degree</b>
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Bachelor's degree / higher diploma </div>
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