Insurance Coordinator Jobs in Saudi
6996 Jobs Found
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
About Beckman Coulter Diagnostics<p>For more than 90 years, Beckman Coulter Diagnostics has been advancing and optimizing the laboratory to move science and healthcare forward. Our diagnostic solutions help healthcare professionals deliver better patient care by improving laboratory efficiency, clinical confidence, and operational performance.</p><br><p>Beckman Coulter Diagnostics is proud to be part of Danaher, a global science and technology leader committed to accelerating the real-life impact of tomorrow’s science and technology.</p><br>Basic Purpose<p>The Business Development & Commercial Excellence Manager combines strong business development capabilities with disciplined commercial execution and operational excellence.</p><br><p>The position is responsible for driving sustainable growth and expanding Beckman Coulter Diagnostics’ market presence across Saudi Arabia. The incumbent will identify and develop new business opportunities, establish strategic partnerships, manage senior customer and stakeholder relationships, and contribute to profitable revenue growth across government institutions, hospitals, laboratories, healthcare clusters, and private healthcare providers.</p><br><p>The role also plays a critical part in strengthening commercial execution across Saudi Arabia. In addition to identifying growth opportunities, the incumbent will translate commercial strategy into measurable business outcomes by improving opportunity management, forecasting discipline, customer engagement, commercial productivity, and cross-functional execution.</p><br><p>The successful candidate will bring strong knowledge of the Saudi healthcare and diagnostics market, particularly within the Ministry of Health, NUPCO, healthcare clusters, institutional accounts, and private healthcare sectors.</p><br>Geography<p>Kingdom of Saudi Arabia.</p><br>Travel and Time Allocation<p>Approximately 70% of the role will be dedicated to external customer and stakeholder engagement, including visits to:</p><br><ul><li><p>Ministry of Health senior executives and decision-makers</p><br></li><li><p>Ministry of Health Holding Company</p><br></li><li><p>Ministry of Health key opinion leaders</p><br></li><li><p>Healthcare clusters</p><br></li><li><p>NUPCO</p><br></li><li><p>Government and institutional healthcare organizations</p><br></li><li><p>Private healthcare groups</p><br></li><li><p>Laboratory and clinical key opinion leaders</p><br></li></ul>Product Portfolio<p>The role supports Beckman Coulter Diagnostics’ core laboratory portfolio, including:</p><br><ul><li><p>Clinical chemistry</p><br></li><li><p>Immunoassay</p><br></li><li><p>Hematology</p><br></li></ul>Nature and ScopeBusiness Development and Growth<ul><li><p>Identify, develop, and secure new business opportunities across the Ministry of Health, healthcare clusters, institutional accounts, and private healthcare sectors.</p><br></li><li><p>Develop sustainable growth strategies aligned with Beckman Coulter Diagnostics’ commercial priorities in Saudi Arabia.</p><br></li><li><p>Evaluate market trends, customer requirements, competitor activity, and emerging opportunities within the diagnostics sector.</p><br></li><li><p>Support market-entry, portfolio-expansion, and commercialization strategies for new products, solutions, technologies, and service models.</p><br></li><li><p>Identify opportunities to expand Beckman Coulter Diagnostics’ presence within existing and new customer accounts.</p><br></li><li><p>Build business cases and growth plans supported by customer insights, market data, financial analysis, and competitive intelligence.</p><br></li><li><p>Convert strategic opportunities into executable account, opportunity, and stakeholder-engagement plans.</p><br></li></ul>Customer and Stakeholder Management<ul><li><p>Establish and maintain trusted relationships with senior healthcare stakeholders, including laboratory directors, pathologists, procurement leaders, hospital executives, clinical decision-makers, and key opinion leaders.</p><br></li><li><p>Develop strong engagement with Ministry of Health entities, NUPCO, healthcare clusters, government institutions, universities, military healthcare organizations, and private healthcare groups.</p><br></li><li><p>Conduct regular customer visits to understand clinical, operational, financial, and workflow requirements.</p><br></li><li><p>Ensure that comprehensive account and opportunity plans are developed and maintained for major customers and strategic projects.</p><br></li><li><p>Position Beckman Coulter Diagnostics as a long-term strategic partner by promoting solutions that improve laboratory quality, productivity, workflow, and patient outcomes.</p><br></li><li><p>Represent the company at industry conferences, scientific meetings, exhibitions, and relevant healthcare forums.</p><br></li></ul>Commercial and Tender Management<ul><li><p>Support the commercial organization in the preparation, positioning, and execution of public and private tenders.</p><br></li><li><p>Contribute to tender strategy, pricing, contract negotiations, business reviews, and commercial decision-making.</p><br></li><li><p>Ensure that tender opportunities are supported by clear value propositions, competitive differentiation, and financially sustainable commercial models.</p><br></li><li><p>Develop relationships with third-party companies to create value-added customer solutions.</p><br></li><li><p>Collaborate with third-party providers, contractors, consultants, and project stakeholders to maximize Beckman Coulter Diagnostics’ participation in turnkey and integrated laboratory projects.</p><br></li><li><p>Support the evaluation of project economics, profitability, risk, and commercial viability.</p><br></li><li><p>Contribute to value-based selling strategies that strengthen customer outcomes while improving revenue quality and profitability.</p><br></li></ul>Cross-Functional Collaboration<ul><li><p>Work closely with sales, marketing, applications, service, regulatory, supply chain, finance, operations, and workflow and information technology teams.</p><br></li><li><p>Support product launches, market-development initiatives, and commercialization plans.</p><br></li><li><p>Coordinate cross-functional resources to ensure timely and effective execution of strategic customer opportunities.</p><br></li><li><p>Provide relevant market intelligence, competitive insights, and customer feedback to the General Manager and local leadership team.</p><br></li><li><p>Ensure strong internal alignment on account priorities, project requirements, customer commitments, and commercial risks.</p><br></li><li><p>Act as a connector between the commercial organization and operational functions to improve the end-to-end customer experience.</p><br></li></ul>Commercial Execution and Commercial Excellence<ul><li><p>Support the deployment of the Danaher Business System to drive continuous improvement, problem-solving, and sustainable commercial performance.</p><br></li><li><p>Actively participate in Growth Rooms, funnel reviews, account reviews, and operating reviews.</p><br></li><li><p>Drive the adoption of commercial excellence tools, methodologies, and best practices across the Saudi organization.</p><br></li><li><p>Ensure disciplined use of Salesforce, including accurate opportunity management, customer data, pipeline visibility, forecasting, and activity tracking.</p><br></li><li><p>Improve the quality of account plans, opportunity plans, stakeholder maps, and funnel-conversion strategies.</p><br></li><li><p>Partner with sales, marketing, applications, and service teams to ensure effective execution of commercial initiatives.</p><br></li><li><p>Analyze customer purchasing patterns, test volumes, laboratory utilization, workflow requirements, and market trends to identify growth opportunities.</p><br></li><li><p>Support pricing strategies, contract negotiations, margin improvement, and value-based selling initiatives.</p><br></li><li><p>Monitor commercial performance and identify gaps in pipeline quality, forecast accuracy, opportunity conversion, customer retention, and account penetration.</p><br></li><li><p>Implement continuous improvement initiatives to strengthen commercial processes, productivity, and execution.</p><br></li><li><p>Promote a culture of accountability, customer centricity, data-based decision-making, and operational discipline.</p><br></li><li><p>Translate commercial strategy into clearly defined actions, owners, timelines, and measurable outcomes.</p><br></li></ul>Compliance and Quality<ul><li><p>Ensure that all activities comply with applicable Saudi Arabian regulations, company policies, quality requirements, and industry ethical standards.</p><br></li><li><p>Maintain the highest standards of integrity, professionalism, transparency, and responsible business conduct.</p><br></li><li><p>Ensure that customer engagement, tender participation, contracting, pricing, and third-party interactions are managed in accordance with Beckman Coulter Diagnostics and Danaher compliance requirements.</p><br></li></ul>Knowledge, Competencies, and ExperienceEducation and Professional Experience<ul><li><p>Bachelor’s degree in medical laboratory science, biomedical science, life sciences, medicine, pharmacy, or another relevant medical or scientific discipline.</p><br></li><li><p>Previous experience in business development, commercial excellence, strategic account management, sales, or a comparable commercial role within the healthcare or diagnostics industry.</p><br></li><li><p>Direct experience working in, supporting, or selling into a laboratory environment is mandatory.</p><br></li><li><p>Strong knowledge of the Saudi healthcare, laboratory, and diagnostics market.</p><br></li><li><p>Demonstrated experience engaging with government healthcare organizations, institutional customers, healthcare clusters, NUPCO, or major private healthcare providers.</p><br></li><li><p>Good understanding of public and private tender processes.</p><br></li><li><p>Experience evaluating project financials, pricing models, commercial terms, profitability, and return on investment.</p><br></li><li><p>Fluent in Arabic and English.</p><br></li><li><p>Strong digital literacy and experience using customer relationship management and commercial reporting tools.</p><br></li><li><p>Experience with Salesforce or a comparable customer relationship management platform is preferred.</p><br></li></ul>Core Competencies<ul><li><p>Strong commercial and business acumen.</p><br></li><li><p>Excellent attention to detail and execution discipline.</p><br></li><li><p>Ability to identify market opportunities and convert them into sustainable revenue growth.</p><br></li><li><p>Strong strategic account and stakeholder-management capabilities.</p><br></li><li><p>Good understanding of diagnostics workflows, laboratory operations, and customer requirements.</p><br></li><li><p>Ability to interpret commercial, operational, and financial data.</p><br></li><li><p>Strong project-management and organizational skills.</p><br></li><li><p>Ability to work effectively across multiple functions and levels of the organization.</p><br></li><li><p>Strong written and verbal communication skills.</p><br></li><li><p>Ability to manage priorities in a dynamic and highly competitive market.</p><br></li></ul>Required Behavioral Competencies<ul><li><p>Strong negotiation and influencing skills.</p><br></li><li><p>Collaborative team player with the ability to coordinate multiple internal and external stakeholders.</p><br></li><li><p>Demonstrated ability to identify market opportunities and capture market share.</p><br></li><li><p>Strong analytical and problem-solving capabilities.</p><br></li><li><p>Customer-focused and commercially driven.</p><br></li><li><p>Accountable, proactive, and results-oriented.</p><br></li><li><p>Comfortable operating with senior executives, clinical leaders, and government stakeholders.</p><br></li><li><p>Able to balance strategic thinking with disciplined execution.</p><br></li><li><p>Demonstrates integrity, sound judgment, and professional maturity.</p><br></li><li><p>Committed to continuous improvement and the principles of the Danaher Business System.</p><br></li></ul>Key Performance Indicators<p>Performance will be assessed against measures including:</p><br><ul><li><p>Revenue and profit growth</p><br></li><li><p>Market-share growth</p><br></li><li><p>New business opportunities identified, developed, and converted</p><br></li><li><p>Strategic account expansion</p><br></li><li><p>Growth of the customer and installed base</p><br></li><li><p>Funnel value, quality, and conversion</p><br></li><li><p>Forecast accuracy</p><br></li><li><p>Customer retention rate</p><br></li><li><p>Salesforce compliance and data quality</p><br></li><li><p>Tender participation and success rate</p><br></li><li><p>Commercial productivity</p><br></li><li><p>Pricing and margin improvement</p><br></li><li><p>Execution of strategic account and opportunity plans</p><br></li><li><p>Adoption of commercial excellence tools and processes</p><br></li></ul>Key Working RelationshipsInternal Stakeholders<ul><li><p>General Manager</p><br></li><li><p>Head of Sales</p><br></li><li><p>Key Account Managers</p><br></li><li><p>Pre-Sales and WITS Manager</p><br></li><li><p>Service Manager</p><br></li><li><p>Clinical Applications and Operations teams</p><br></li><li><p>Workflow and IT Specialists</p><br></li><li><p>Marketing Manager</p><br></li><li><p>Product Managers</p><br></li><li><p>Finance</p><br></li><li><p>Regulatory Affairs</p><br></li><li><p>Supply Chain</p><br></li><li><p>Legal and Compliance</p><br></li></ul>External Stakeholders<ul><li><p>Ministry of Health Holding Company</p><br></li><li><p>Ministry of Health Health Support Services Center</p><br></li><li><p>Ministry of Health Medical Supplies functions</p><br></li><li><p>NUPCO</p><br></li><li><p>Ministry of Health healthcare clusters</p><br></li><li><p>Central and regional laboratories</p><br></li><li><p>Ministry of Defense healthcare organizations</p><br></li><li><p>Ministry of National Guard Health Affairs</p><br></li><li><p>Ministry of Interior healthcare organizations</p><br></li><li><p>Universities and academic medical institutions</p><br></li><li><p>Public and private hospitals</p><br></li><li><p>Laboratory directors and pathologists</p><br></li><li><p>Clinical and laboratory key opinion leaders</p><br></li><li><p>Procurement and contracting teams</p><br></li><li><p>Third-party solution providers</p><br></li><li><p>Consultants, contractors, and turnkey-project partners</p><br></li></ul><p><span>Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.</span></p><br><p><span>For more information, visit </span><span>www.danaher.com</span><span>.</span></p><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5">
Preferred candidate </h2>
<div class="row is-m v-align-top t-small bg-mute">
<div class="col is-3 p5" data-automation-id="label_Years_of_experience">
<b>Years of experience</b>
</div>
<div class="col is-9 p5" data-automation-id="data_Years_of_experience">
5+ years </div>
</div>
<div class="row is-m v-align-top t-small ">
<div class="col is-3 p5" data-automation-id="label_Degree">
<b>Degree</b>
</div>
<div class="col is-9 p5" data-automation-id="data_Degree">
Bachelor's degree / higher diploma </div>
</div>
ACWA Operations:At Acwa Operations, we make essential services dependable and efficient for the millions of people who rely on them every day. Formerly NOMAC (The First National Operations & Maintenance Company), we are the operations and maintenance arm of Acwa, focused on keeping power generation and water desalination assets running safely, reliably and cost-effectively across their full lifecycle. Since 2005, we have partnered with clients across the Middle East, Africa and Asia to support complex infrastructure that powers communities and sustains economies.<br>The Qurayyah Independent Power Plant (IPP) is a significant gas fired combined cycle power station located in Qurayyah, Saudi Arabia. Developed by ACWA Power and the Saudi Electricity Company (SEC), the project has a capacity of 4,000 MW and aims to enhance energy reliability and sustainability in the Kingdom. The project includes the development, financing, construction, ownership, and operation of a gas fired combined cycle power plant, with a total project value of SAR 13.4 billion. The financing was secured through a consortium of local and international banks, and the project is part of Saudi Vision 2030 initiatives to diversify energy production sources and reduce carbon emissions. <br>REPORTS TO: Plant General Manager<br>JOB PURPOSE: To provide overall direction to the plant teams and lead all the activities within the plant to ensure the safe, reliable and efficient operations of the plant, optimum utilization of resources and delivery of uninterrupted supply of Power / Water in accordance with the defined standards, whilst fulfilling all contractual obligations in order to maximize revenue<br>KEY ACCOUNTABILITIES:Strategy & Plans:Develop the plant strategy in line with NOMAC’s Operations and Maintenance strategy to ensure vertical alignment and horizontal integration with other interfacing departmental strategies across. Regularly report to the Manager on the operational and maintenance activities of the plant, challenges and issues faced, mitigations taken, etc. as required, to keep them informed and updated on the plant’s activities. Prepare board presentations that include financial figures, plant warranty issue and operational and manpower issues etc., in order to keep them up to date of all statistics and records relevant to the plant. People Management:Manage and monitor the performance of direct and indirect reports, defining workforce requirements and recruiting, in conjunction with the Human Resources function, to ensure competent, qualified and highly motivated employees are available to enable the achievement of the plant objectives. Manage the effective achievement of the team’s objectives through setting individual objectives, developing the team and providing formal and informal feedback to maximise overall performance, engagement and motivation. Manage and provide overall direction and guidance on talent development initiatives to mentor, coach and challenge subordinates providing opportunities for growth and development to ensure continuous progression and a high level of competence within the team. Financial Management:Develop the Plant’s Operating budget and manage and monitor the financial performance against the budget on a regular basis, so that areas of unsatisfactory performance are identified, rectified promptly and potential performance improvement opportunities are capitalised upon. Understand the financial metrics /costs/ contractual obligations of the project, to ensure the achievement of the revenue, costs, profitability and productivity targets. Production Planning:Lead and ensure the effective cascading of the operational strategy and plans into mid to short terms production plans and monitor their performance against the target to ensure optimization of resource utilization, plant availability and operating efficiency of the plant, whilst achieving the defined production targets. Operation and Maintenance:Provide overall direction to plant operations and maintenance teams to meet approved production objectives while providing technical guidance and expertise to ensure timely resolution of issues and recommend changes to approved procedures considering technological developments and changing business conditions. Plan and direct for minor and major changes within the plant and its respective processes to ensure a safe working environment while also maintaining plant efficiency levels, as per the approved procedures. Have a thorough understanding of the contractual obligations and clauses with the Project Company and ensure that they are continuously met at all times. Technical Guidance:Direct the teams on operations and maintenance strategies and oversee the root cause analysis and investigations in order to correct any abnormal conditions and resolve performance deficiencies Provide guidance to direct subordinates on potential risk areas in order to improve the long-term reliability of the plant. Supply Chain:Identify, establish and monitor IMS objectives, targets and programs in the plant, through the adaptation and implementation of the policies and procedures and preparation and readiness for appropriate IMS Certifications, in order to ensure compliance to applicable Standards, existing policies and procedures of the company. Oversee and provide all possible assistance during the IMS audits (conducted internally or by external agencies) and work on the recommendations provided by them in order to effectively implement corrective actions. SAP Implementation:Provide overall guidance and ensure the effective implementation of SAP processes within the plants and adherence to SAP guidelines in all aspects of production planning, scheduling, order processing, material movement etc. in order to ensure system/data integrity in line with defined standards. Integrated Management System Implementation:Identify, establish and monitor IMS objectives, targets and programs in the plant, through the adaptation and implementation of the policies and procedures and preparation and readiness for appropriate IMS Certifications, in order to ensure compliance to applicable Standards, existing policies and procedures of the company. Oversee and provide all possible assistance during the IMS audits (conducted internally or by external agencies) and work on the recommendations provided by them in order to effectively implement corrective actions. Health, Safety, Security & Environment:Ensure compliance to all relevant health, safety, security and environmental management policies, procedures and controls across the plant to guarantee employee safety, legislative compliance and a responsible environmental attitude. Relationship Management:Develop and maintain effective business relationships with all relevant internal & external entities (such as Project Company, Board, shareholders, OEM contractors, local authorities etc.) with the highest standards of business ethics, whilst promptly attending to all critical issues in-order to ensure seamless business operations. Reporting:Ensure that all plant reports are prepared in a comprehensive, accurate and timely manner, and delivered to the Project Company as per contractual obligations. Direct and provide guidance on the preparation of periodical statements and progress reports to keep the senior management informed about the progress of various initiatives and to facilitate decision making. Policies, Processes, Systems & Procedures:Develop and ensure the implementation of Operation’s department work instructions, policies, procedures and controls covering all areas of department activity so that all relevant procedural/legislative requirements are fulfilled while delivering a quality, cost-effective service. Continuous Improvement:Oversee the implementation of effective and economical methods and techniques in order to identify improvements and/or new technological changes to advance operating methods within the plant. Identify opportunities of improvement and contribute to organisational and departmental change initiatives, programmes and projects taking into account best practice and standards in the business environment. Related Assignments:Perform any other duties which the line manager may require to be carried out. Managing commission requirement of new plant maintaining bunch items warranty defects. Budling the structure of system, procedures, meeting company compliance<br>COMMUNICATION & WORKING RELATIONSHIPS: Internal:Needs to work closely with all Corporate / Country teams, Board, Plant employees, internal Auditors. External:Needs to build a rapport with relevant contractors and vendors, Project Company, Local Authorities, External Auditors, Shareholders.<br>REQUIRED WORK EXPERIENCE AND EDUCATION: Bachelor’s Degree in Engineering. Minimum 15 years’ experience in managing a production plant, with operational experience in the power sector<br>REQUIRED SKILLS AND KNOWLEDGE:Techno-commercial know-how with extensive knowledge of contracts and agreements Extensive leadership skills and excellent planning ability Extensive experience and know-how of conceptual and analytical thinking and excellent presentation skills Extensive knowledge of the operations in water desalination and power generation plants and of NOMAC operations Excellent communication, influencing and motivating skills Project Management Mentoring, coaching and people management skills Strong planning, organizing, and integration skills Team work and collaboration skills
Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI.<br><br>What is The Role:<br><br>The Partner Solutions Architect (PSA) is the technical force multiplier of Elastic's partner ecosystem. Where an account Solutions Architect wins one deal at a time, you build the technical capacity of a focused portfolio of partners — system integrators, resellers, MSSPs and cloud providers — so they source pipeline, win deals and deliver Elastic without us in the room.<br><br>The role rests on three pillars: drive growth with and through partners (partner-sourced pipeline); act as an architect of leverage (every partner engineer you certify adds technical selling capacity Elastic didn't have to hire); and co-innovate on repeatable solutions (joint blueprints, demos and partner-built offerings on our technology — including vertical and managed solutions Elastic doesn't build itself).<br><br>This is a pre-sales role that carries a partner-sourced pipeline target. You will work a defined portfolio of managed partners, each with an agreed technical engagement plan, and be measured on outputs — partner sourced deals, committed engagement plans and published assets — not on activity volume.<br><br>How Success Is Measured<br><br>We measure this role on four transparent objectives, reviewed quarterly with evidence: approved partner-sourced deal registrations against territory targets (the headline metric); execution of the partner sales playbooks that grow average deal size; committed and reviewed Technical Engagement Plans; and published repeatable assets. Pipeline and capacity, not activity.<br><br>What You Will Be Doing:<br><br>Generate approved partner deal registrations, jointly owned with Partner Managers for your territory. Run partner-tailored sales playbooks on registered deals: qualify the deal shape, support intake and technical scoping, and help partners attach their own services — lifting average deal size. Accelerate partner-led opportunities, hands-on labs and proofs of concept, in collaboration with account AEs and SAs. Own the technical relationships and named champions at each partner in your portfolio; build trusted advisor status with senior technical stakeholders. Create, commit and maintain a Technical Engagement Plan per focus partner — the technical section of the Joint Business Plan — and run quarterly read-outs with the partner, Partner Manager and other stakeholders. Deliver enablement and certification roadmaps — workshops, hands-on labs, accreditations, certifications — that move partners up a defined technical maturity model, from first knowledge to fully autonomous, market-leading practices. Co-architect solution blueprints and reference architectures with partners, including hyperscaler patterns on AWS, Google Cloud and Microsoft Azure. Back partner-built solutions on Elastic — vertical, sovereign and managed offerings that extend our product surface beyond what Elastic builds itself. Build reusable demos, sales cards and battlecards partners can run without Elastic in the room; co-publish reference win stories and joint blog posts. Everything lands in a central repository for reuse across the ecosystem.<br><br>What You Bring:<br><br>8+ years in technology solutions, practice development, architecture, consulting and/or cloud/infrastructure technologies.5+ years of pre-sales experience in the software sector, ideally partner-facing: channel, alliances, SI/GSI or MSSP ecosystems. A one-to-many mindset: you would rather teach ten engineers to run the demo than run it ten times yourself, and you can show where your enablement turned into someone else's win. Working knowledge of security operations (SIEM, endpoint, cloud security) and/or observability — the solution areas where our partner business is growing fastest — plus an understanding of AI and semantic search technologies (RAG, vector search, NLP). Professional experience architecting or operating solutions on AWS, Google Cloud or Microsoft Azure. Commercial fluency: you can read a deal, talk services scope and margin with a partner, and translate technical capability into the business case their customer buys. Excellent communication and presentation skills for technical and non-technical audiences — a partner engineer in the morning, an architect in the afternoon, an executive sponsor in the evening. Comfort with ambiguity and a self-starter's bias to action; you inspire partner teams to work on what is most relevant, not just what is urgent. Ability to travel up to 30%.<br><br>Additional Information - We Take Care of Our People:<br><br>As a distributed company, diversity drives our identity. Whether you’re looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn’t matter if you’re just out of college or your children are; we need you for what you can do.<br><br>We strive to have parity of benefits across regions, and while regulations differ from place to place, we believe taking care of our people is the right thing to do.<br><br>Competitive pay based on the work you do here and not your previous salary Health coverage for you and your family in many locations Ability to craft your calendar with flexible locations and schedules for many roles Generous number of vacation days each year Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service Up to 40 hours each year to use toward volunteer projects you love Embracing parenthood with a minimum of 16 weeks of parental leave<br><br>Different people approach problems differently. We need that. Elastic is an equal opportunity employer and is committed to creating an inclusive culture that celebrates different perspectives, experiences, and backgrounds. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, pregnancy, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other basis protected by federal, state or local law, ordinance or regulation.<br><br>We welcome individuals with disabilities and strive to create an accessible and inclusive experience for all individuals. To request an accommodation during the application or the recruiting process, please email candidate_accessibility@elastic.co. We will reply to your request within 24 business hours of submission.<br><br>Applicants have rights under Federal Employment Laws and can view the following posters linked below:<br><br>Family and Medical Leave Act (FMLA) Poster<br><br>Employee Polygraph Protection Act (EPPA) Poster<br><br>Elasticsearch develops and distributes technology and information that is subject to U. S. and other countries’ export controls and licensing requirements for individuals who are located in or are nationals of the following sanctioned countries and regions: Belarus, Cuba, Iran, North Korea, Syria, or Russia, including the Ukrainian territories annexed by Russia (The Crimea region of Ukraine, The Donetsk People's Republic (DNR), The Luhansk People's Republic (LNR), Kherson or Zaporizhzhia). If you are located in or are a national of one of the listed countries or regions, an export license may be required as a condition of your employment in this role. Please note that national origin and/or nationality do not affect eligibility for employment with Elastic.<br><br>Please see here for our Privacy Statement.<br><br>#PM-LI1
<p><br></p><p><strong>ROLE SUMMARY</strong> Our continuous mission is to transform the lives of people living with Chronic non communicable disease, through the development and delivery of innovative medicine, as well as supportive technologies and healthcare services. In the Saudi Arabia we are building up a dedicated AZ BioPharma Business Unit (AZ BBU) to support the Millions of patients suffering from conditions in therapy areas like Cardiovascular, Renal and Metabolisom As we continue to strenghthen our leadship position and acelerate our new pipeline launching , we seek a CVRM Emerging portfolio Lead to join our Medical Affairs team in Kingdom of Saudi Arabia . The CVRM Emerging portfolioMedical Lead reports to the KSA BBU Medical Director and member of the KSA BBU Medical Affairs Leadership team.. The Medical Lead will provide medical affairs therapeutic area leadership to deploy and adapt the AZ Global International Dyslipidemia , Weight management, and Amyloidosis Medical Affairs strategy, and will lead in future a team of medical affairs professionals (MSLs and Medical Advisors ) and oversees execution of medical activities.</p><p><strong>What you ll do</strong></p><ul><li>Providing strategic guidance to building TA medical organisation, creating the TA medical vision and ambition aligned with AZ KSA Vision 2030, working closely with the Medical Director.</li><li>Building and providing leadership to a high-performing KSA BBU medical team (including field medical) with demonstrated value and impact, nurture culture of mentoring and coaching of team members and integrate seamlessly work of medical team with BBU cross-functional brand teams efforts.</li><li>Leadership to building of AZ s External TA leadership, advocacy and establishing enduring partnerships and collaborations with key medical institutions, clinics and research centres and thought leader networks across KSA.</li><li>Responsible for all Emerging portfolio (Weight management , Dyslipidemia and Amyloidosis) TA medical operational and medical compliance processes are in place and driving process development and integration with the KSA AZ applicable policies and procedures.</li><li>The BBU Medical Lead is accountable for the medical team and their activities are conducted in full compliance with all applicable governing local laws and regulations and in compliance with all AZ applicable global and KSA policies, SOPs and guidance.</li><li>Driving patient centric approach to all activities: developing collaborations with Patient Association Groups (PAGs), elevating the awareness/profile of the designated disease area, partnering with HCP s and PAGs on patient identification initiatives that can be locally adapted.</li><li>Providing subject matter and medical expertise in areas such as presentation review, abstracts & publications, advisory boards, continuous medical education activities.</li><li>Oversight and development of evidence generation strategy and concepts based on medical and payer and value evidence needs( implementation of registries , cohorts, or clinical trials and other studies)</li><li>Cross-functional support for development and execution of brand plans.</li><li>Other Accountabilities</li><li>Scientific Information Management and Dissemination and managing relationships with key stakeholders</li><li>Leadership to identifying and partnering with national, regional/local Key External Experts (KEEs) and partner with advocacy groups and PAGs.</li><li>Ensuring the CF team is up to date in respective therapeutic areas and products knowledge (including competitors).</li><li>Regular meetings with Key External Experts and Influence groups to build partnership, share data, request advice (advisory boards ), and provide support including publications, slide sets and others.</li><li>Ensure setting up systems for timely response to unsolicited requests for information about unapproved AZ BBU products or unapproved uses of approved products, presenting such information in an objective, well balanced, substantiated manner that is scientific in tone and content, free of promotional messages, truthful, and is not misleading.</li><li>Ensure fulfilment of medical information requests and oversee relevant processes</li><li>Appropriately share data with HCPs discussing all aspects of the data in a scientific, objective, and balanced way.</li><li>Facilitate continuous medical education events for HCPs.</li><li>Medical Value Access</li><li>Representing Medical in Value teams, contributing to business planning and the Market Access strategy by providing strategic medical input, Pharmacoeconomics/health outcomes input and customer insight.</li><li>Work with key internal and external stakeholders to identify optimal access pathways to the AZ BBU product(s)</li><li>Responsible for providing fair-balanced, objective, scientific/clinical information to external and internal customers across all the key products within our portfolio. External customers can include KEEs, Managed Care Organizations (MCOs), Private Health Insurances (PHI), healthcare decision makers, and influencers in the country</li><li>Responsible for supporting and partnering with the Key Account Manager, ensuring to work on prioritised accounts</li><li>Responsible for the technical discussion of access by payers to generate value</li><li>Responsible for discussing access plans in key accounts and for ensuring that strategies and value propositions, are being applied with assertiveness to customers</li><li><br></li></ul><p><strong>Desired Candidate Profile</strong></p><p><strong>Essential Capabilities:</strong></p><ul><li>For Internal and External Candidates</li><li>MD, PharmD, or PhD in a scientific discipline</li><li>Minimum of 3 years of medical affairs experience in the biopharma or Saudi Healthcare clinical settings including a medical leadership position.</li><li>Ability to understand and formulate plans in complex healthcare ecosystems</li><li>Proven ability to effectively build partnerships, relationships and collaborate internally and externally.</li><li>Excellent presentation and written and verbal communication skills</li><li>Excellence in leadership, strategic mindset, project management, internal and external relationship management, analytical/problem solving skills</li><li>Demonstrated ability to communicate and comprehend scientific, economic, and humanistic concepts effectively with sophisticated and technical audiences required.</li><li>Training or experience in health economics, Pharmacoeconomics or health care policy is highly preferred.</li><li>Advanced English for reading scientific articles.</li></ul><p><strong>Why AstraZeneca?</strong></p><p>At AstraZeneca we re dedicated to being a Great Place to Work. Where you are empowered to push the boundaries of science and unleash your entrepreneurial spirit. There s no better place to make a difference to medicine, patients, and society. An inclusive culture that champions diversity and collaboration, and always committed to lifelong learning, growth, and development. We re on an exciting journey to pioneer the future of healthcare. So, what s next? Are you already imagining yourself joining our team? Good, because we can t wait to hear from you. Are you ready to bring new ideas and fresh thinking to the table? Brilliant! We have one seat available, and we hope it s yours.</p><p><strong>Where can I find out more?</strong></p><p>Our social media, Follow AstraZeneca on LinkedIn Follow AstraZeneca on Facebook Follow AstraZeneca on Instagram</p><p><strong>Date Posted</strong> 23-Aug-2026 <strong>Closing Date</strong> 29-Aug-2026</p><p>AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.</p>
General Summary<br><br>Qiddiya City is an exciting new destination city right on the doorstep of Riyadh, Kingdom of Saudi Arabia. The city plan will include 25 distinct masterplan districts across sports, entertainment, arts and culture, and mixed-use areas, residential communities and nature. Qiddiya City will eventually be home to more than 600,000 residents and host millions of visitors and experience seekers yearly.<br><br>The Sales and Leasing Performance Unit (PLU) within Qiddiya is responsible for developing best practice sales and leasing standards and expertise within the organisation. At the heart of this unit sits the Qiddiya Real Estate Learn Lab (QREL), a digital-first, gamified learning academy, designed to drive measurable commercial capability development across the Sales and Leasing function.<br><br>The Senior Specialist - Training Administration role reports directly to the Senior Manager, Digital Systems. This role is the operational backbone of the learning platform, aimed at ensuring that learners are correctly configured, content is accurately published and maintained, training schedules are coordinated, and learning data is surfaced in a meaningful and timely way through dashboards and reporting.<br><br>About The Role/Project Scope<br><br>This is a highly organised, detail-oriented, and platform management role that requires a strong working knowledge of LMS/LXP administration, digital content authoring, data and dashboard management, and learner coordination. The Senior Specialist - Training Administration will work closely with the other teams of the Qiddiya Real Estate Learn Lab (QREL) to ensure the platform runs smoothly, learners receive a seamless experience, and senior stakeholders have the operational data it needs to make informed decisions.<br><br>Key Responsibilities<br><br>LMS/LXP Administration and Learner Account Management<br><br> Serve as the day-to-day LMS/LXP administrator for the Qiddiya Real Estate Learn Lab online academy, managing all learner-facing configuration across internal and external learner audience Create, manage, and maintain learner accounts in Qiddiya's LMS/LXP, including user provisioning, role assignment, cohort allocation, and access management across all active learning programmes Process new learner onboarding requests, ensuring accurate data entry, correct role tagging, and timely account activation so that learners can access their assigned programmes without delay Manage learner enrollments, unenrollment, and transfers between programmes and cohorts in Qiddiya's LMS/LXP, maintaining an accurate and up-to-date learner register at all times Configure and maintain smart groups, learning paths, and auto-enrolment rules within Qiddiya's LMS/LXP to ensure learners are automatically directed to the correct content based on their role, BU, and cohort Administer completion certificates and badge awards within Qiddiya's LMS/LXP, ensuring all gamification mechanics including points allocation, badge triggers, and leaderboard entries fire correctly and are verified against test results Troubleshoot learner access issues, SCORM loading errors, completion tracking failures, and platform navigation problems, escalating to the Senior Manager, Digital Systems where platform-level resolution is required Maintain the QREL learner database as a live and accurate record, auditing regularly for duplicate accounts, inactive users, or misassigned roles<br><br>Training Schedule Coordination and Programme Administration<br><br> Coordinate and manage the QREL training calendar, scheduling live learning sessions, instructor-led workshops, onboarding events, and assessment windows across all cohorts and BU audiences Send calendar invitations, pre-session communications, joining instructions, and preparation materials to learners and facilitators ahead of scheduled training sessions Track attendance and participation for all live and scheduled training events, maintaining accurate session records and flagging non-attendance to the relevant Anchor or BU lead Coordinate logistics for in-person training sessions including room booking, materials preparation, equipment checks, and facilitator support where required Maintain a forward-looking training schedule that is shared with the DS team, Learner Experience team, Programs team, and relevant BU stakeholders on a regular basis Manage training waitlists, cohort capacity, and scheduling conflicts, escalating prioritisation decisions to the Senior Manager, Digital Systems where required Support post-training administration including assessment distribution, feedback survey deployment, and completion record updates in Qiddiya's LMS/LXP following live sessions<br><br>Content Authoring and Publishing in LMS/LXP<br><br> Author, build, and publish learning content within Qiddiya's LMS/LXP using the platform's native authoring tools, including course builder, module cards, scenario cards, question cards, survey cards, and reflection prompts Support the production of bite-sized digital learning assets in LMS/LXP including knowledge checks, pre-assessments, placement tests, and spaced repetition review cards aligned to the QREL content architecture Apply and maintain the QREL metadata taxonomy across all published content in LMS/LXP, ensuring every module carries the correct realm tag, skill tag, language tag, audience tag, and content type classification Manage content version control in LMS/LXP, archiving outdated or superseded modules correctly to protect completion records and learner history while keeping the active content catalogue clean and accurate Conduct regular content audits within the LMS/LXP catalogue to identify and resolve tagging errors, broken SCORM links, incorrect completion criteria, or sequencing issues Coordinate with the Programs team and Accenture on the timely receipt of SCORM files, reviewing each upload against the content acceptance criteria before publishing to the live environment<br><br>Dashboard Management and Reporting<br><br> Build, maintain, and update QREL learning dashboards within LMS/LXP Insights and Power BI, ensuring that real-time and periodic reports are available to the DS team, Learner Experience team, BU Training Leads, and senior stakeholders Produce regular operational reports covering learner completion rates, module engagement, assessment scores, at-risk learner flags, and platform activity volumes, distributing these to the relevant stakeholders on an agreed reporting cadence Monitor Qiddiya's LMS/LXP Insights on a daily and weekly basis, identifying completion gaps, engagement drops, or data anomalies and escalating to the Senior Manager, Digital Systems with a clear summary and recommended action Maintain the four-view QREL reporting suite — Learning Administrator, BU Training Lead, Senior Stakeholders, and Performance Team — ensuring dashboards are accurate, up to date, and aligned to the agreed KPI framework Track and report on platform health metrics including login frequency, session duration, active learner counts, at-risk content flags, and notification open rates, providing weekly summaries to the Senior Manager, Digital Systems Ensure all learner data and reporting outputs are handled in accordance with QREL data governance standards and Qiddiya's data privacy requirements<br><br>Stakeholder Coordination and Communication<br><br> Act as the first point of contact for learner queries, access issues, and platform questions, responding promptly and escalating to the Manager/Senior Manager, Digital Systems and or other teams respectively, where platform-level intervention is needed Liaise with BU Training Leads and Anchors to communicate training schedules, completion deadlines, assessment requirements, and learner progress updates on a regular basis Coordinate with the Learner Experience (LX) team to ensure learner-facing communications, including launch announcements, welcome messages, and campaign content, are aligned to the QREL brand and distributed through the correct channels Work closely with the Programs and LX teams to ensure content is published correctly, learner pathways are configured accurately, and the learner experience is delivered consistently across every cohort and learning area Support the Senior Manager, Digital Systems in preparing materials, data summaries, and status updates for internal meetings, Steerco sessions, and vendor reviews<br><br>Requirements<br><br>Skills and Attributes required/ desired <br><br>Essential (must have to perform the role):<br><br> Bachelor's degree in Business Administration, Information Technology, Learning and Development, Education, or a related field Minimum 3 to 5 years of professional experience in a learning administration, LMS/LXP management, or digital learning operations role, preferably in a large organization Demonstrated working knowledge in managing a LMS/LXP (for examples Sana, Cornerstone, etc), including learner account management, content publishing, enrolment configuration, and reporting Experience uploading, configuring, and troubleshooting SCORM content within an LMS/LXP environment Proficiency in building and maintaining dashboards and reports using LMS/LXP Insights, Power BI, or equivalent data visualisation tools Strong organisational skills with a high degree of accuracy and attention to detail in data entry, account management, and content configuration Working knowledge of digital learning authoring tools (Articulate/Elucidat/Mindsmith/Genially/i Spring/etc) or equivalent Excellent written and verbal communication skills in English. Arabic proficiency is an advantage Strong interpersonal skills with the ability to coordinate effectively across multiple teams and stakeholders Ability to manage multiple workstreams simultaneously and prioritise effectively in a fast-paced environment High proficiency in Microsoft 365 including Share Point, Teams, Excel, and Power Point<br><br>Desirable (advantageous):<br><br> Prior experience working within a Sales and Leasing, real estate, or commercial capability development environment Familiarity with gamification mechanics in a learning platform context, including points, badges, leaderboards, and progress-based unlocking Experience producing or administering bilingual English and Arabic learning content, including familiarity with right-to-left formatting and Arabic SCORM testing Experience working within a parent-child LMS/LXP node structure or multi-entity learning environment<br><br>Preferred Background And Experience<br><br> Proven track record as an LMS/LXP administrator in a mid-to-large organisation, managing learner populations across multiple cohorts, business units, or geographies Experience managing LMS/LXP or an equivalent platform as a named administrator, with responsibility for end-to-end platform governance including user management, content publishing, and reporting Background in digital learning operations, with hands-on experience building and publishing content using native LMS authoring tools and SCORM-based modules Demonstrated experience producing and managing learning dashboards and data reports for multiple stakeholder audiences Track record of coordinating training schedules and programme logistics across a large and geographically distributed learner population<br><br>Experience working within a structured content governance and metadata tagging framework.
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p><strong>Role Purpose</strong><br> We are looking for an experienced Operational Finance Controller to join our Finance team in Dammam. The role will be responsible for the day-to-day financial control of operational activities, ensuring that revenue, costs, job transactions and supporting documentation are accurately recorded and properly reflected in the accounts.</p><br>
<p><br> The successful candidate will manage a team responsible for operational finance activities and will work closely with Operations and the wider Finance team to ensure transactions are captured on a timely basis, costs are correctly allocated, jobs are accurately costed and financial discrepancies are identified and resolved quickly.</p><br>
<p><br> This is a hands-on operational finance role requiring strong accounting knowledge, attention to detail, leadership capability and the ability to work with high volumes of operational transactions.</p><br>
<p><br>
<strong>Team Management & Supervision</strong><br> • Manage, supervise and develop the operational finance team, ensuring clear allocation of responsibilities and effective daily workflow.<br> • Set clear expectations and monitor team performance against agreed deadlines and quality standards.<br> • Review the team's work for accuracy, completeness and compliance with accounting policies and procedures.<br> • Provide coaching, training and support to team members and identify areas for improvement.<br> • Ensure adequate coverage of daily activities, month-end requirements and critical deadlines.<br> • Escalate performance, control or resourcing issues to the Group Finance Manager where required.</p><br>
<p><br>
<strong>Daily Operational Accounting</strong><br> • Review and process daily operational financial transactions.<br> • Ensure operational transactions are accurately recorded in the ERP system.<br> • Review job, project and customer transactions for completeness and accuracy.<br> • Ensure revenue and direct costs are allocated to the correct jobs, customers and cost centres.<br> • Review supporting documentation for operational transactions.<br> • Identify missing, incorrect or unusual transactions and ensure timely follow-up and resolution.<br> • Maintain accurate operational accounting records.</p><br>
<p><br>
<strong>Job Costing</strong><br> • Maintain accurate job costing records for operational activities.<br> • Ensure all direct costs are captured against the relevant job.<br> • Review costs relating to transport, subcontractors, fuel, equipment, labour and other operational expenses.<br> • Monitor estimated versus actual job costs.<br> • Investigate unusual or incomplete job costs.<br> • Identify jobs where costs have not been fully captured before month-end.<br> • Ensure jobs are closed correctly once operational activity is complete.</p><br>
<p><br>
<strong>Revenue & Billing Control</strong><br> • Monitor completed jobs and operational activity to ensure revenue is captured and invoiced promptly.<br> • Review operational records against invoices raised.<br> • Identify completed jobs that have not yet been invoiced.<br> • Monitor unbilled revenue and WIP on a daily/weekly basis.<br> • Ensure required operational documentation is available to support billing.<br> • Investigate differences between operational records and invoiced revenue.<br> • Support the invoicing team in resolving operational billing queries.</p><br>
<p><br>
<strong>Accruals, WIP & Month-End</strong><br> • Prepare and review operational accruals.<br> • Ensure costs relating to completed or ongoing jobs are recognised in the correct accounting period.<br> • Review outstanding purchase orders, supplier invoices and operational commitments.<br> • Prepare and review WIP schedules and ensure WIP balances are supported and reconciled.<br> • Review open jobs at month-end and identify required accruals or revenue adjustments.<br> • Assist with month-end closing activities and ensure operational accounts are complete and accurate.<br> • Provide supporting schedules and reconciliations for management accounts.</p><br>
<p><br>
<strong>Supplier & Subcontractor Cost Control</strong><br> • Review supplier and subcontractor invoices against operational records and agreed rates.<br> • Ensure supplier costs are allocated to the correct jobs and cost centres.<br> • Identify duplicate, incorrect or unsupported invoices.<br> • Reconcile subcontractor balances where required.<br> • Monitor outstanding supplier invoices relating to completed jobs.<br> • Work with Operations and Purchase Ledger to resolve discrepancies.</p><br>
<p><br>
<strong>Reconciliations & Financial Controls</strong><br> • Perform regular reconciliations between operational systems, ERP records and the general ledger.<br> • Reconcile job costing and operational reports to financial records.<br> • Investigate and resolve unreconciled balances.<br> • Review suspense and control accounts relating to operational activities.<br> • Maintain appropriate documentation and audit trails.<br> • Identify weaknesses in operational accounting processes and recommend practical improvements.</p><br>
<p><br>
<strong>Operational Reporting</strong><br> • Prepare daily and weekly operational finance reports.<br> • Produce reports on revenue, costs, job profitability, WIP and unbilled revenue.<br> • Provide accurate data for management accounts and financial reporting.<br> • Analyse operational financial variances and investigate material movements.<br> • Maintain accurate supporting schedules for key operational balances.</p><br>
<p><br>
<strong>Budget & Cost Monitoring</strong><br> • Monitor operational expenditure against approved budgets.<br> • Track significant cost movements and investigate variances.<br> • Monitor fuel, subcontractor, transport, equipment and other major operational costs.<br> • Highlight unusual or excessive expenditure to the Finance Manager.<br> • Support the preparation and maintenance of operational cost forecasts.</p><br>
<p><br>
<strong>Candidate Requirements</strong><br> Experience<br> • Minimum 5–7 years' experience in operational finance, management accounting, financial control or a similar role.<br> • Strong experience in day-to-day accounting and financial control.<br> • Proven experience managing, supervising or leading a finance team.<br> • Previous experience working in the GCC is preferred.<br> • Experience in logistics, transportation, construction, heavy equipment, facilities management or another operational/project-based environment is highly advantageous.<br> • Strong experience with job costing, accruals, WIP, reconciliations and month-end accounting.</p><br>
<p><br>
<strong>Technical Skills</strong><br> • Strong understanding of accounting principles and double-entry bookkeeping.<br> • Good working knowledge of IFRS and its application to day-to-day accounting transactions and financial reporting.<br> • Understanding of IFRS requirements relating to revenue recognition, accruals, provisions, WIP, cut-off and cost recognition.<br> • Strong Excel skills, including PivotTables, lookups and data analysis.<br> • Good experience working with ERP systems.<br> • Strong understanding of revenue recognition, accruals, provisions, WIP and cost allocation.<br> • Ability to reconcile operational data to financial records and the general ledger.<br> • Ability to work with large volumes of transactional data.<br> • Experience preparing supporting schedules and reconciliations for month-end reporting and audit.<br> • Power BI or other reporting tools would be an advantage.</p><br>
<p><br>
<strong>Leadership & Personal Attributes</strong><br> • Hands-on and detail-oriented, with a strong accounting discipline.<br> • Confident managing and holding a finance team accountable for deadlines and quality.<br> • Strong delegation, prioritisation and follow-up skills.<br> • Able to identify errors and discrepancies quickly and ensure they are resolved.<br> • Comfortable working with large volumes of transactions and operational data.<br> • Persistent in obtaining missing information and resolving issues.<br> • Able to work under pressure and meet month-end deadlines.<br> • Good communication skills and comfortable dealing with Operations and Finance teams.<br> • Takes ownership of tasks and follows issues through to completion.<br> • Able to challenge processes and team members constructively when controls or deadlines are not being met.</p><br>
<p><br>
<strong>Qualifications</strong><br> • Degree in Accounting, Finance, Business or a related discipline.<br> • ACCA, CIMA, ACA or equivalent professional qualification is preferred.</p><br>
<p><br>
<strong>Key Performance Indicators</strong><br> • Accuracy of operational accounting entries.<br> • Timeliness of transaction processing.<br> • Accuracy and completeness of job costing.<br> • Reduction in unbilled revenue and unsupported WIP.<br> • Timeliness and accuracy of accruals.<br> • Timely completion of reconciliations.<br> • Reduction in unreconciled and suspense balances.<br> • Accuracy of operational cost reporting.<br> • Timely resolution of accounting discrepancies.<br> • Month-end close completed accurately and on time.<br> • Team performance against agreed deadlines, controls and quality standards.</p><br>
<p><br>
<strong>What Success Looks Like</strong><br> The successful candidate will ensure that what happens operationally every day is accurately reflected in the accounts, while ensuring the operational finance team is well organised, accountable and delivering its responsibilities on time.<br> • Revenue from completed jobs is captured accurately and promptly.<br> • All relevant costs are recorded against the correct jobs.<br> • WIP and accruals are accurate, supported and properly reviewed.<br> • Supplier and subcontractor costs are properly recorded and controlled.<br> • Operational balances reconcile to the general ledger.<br> • Financial information is complete, accurate and available on time.<br> • The operational finance team operates with clear ownership, strong controls and consistent follow-up.<br> </p><br>
<br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5">
Preferred candidate </h2>
<div class="row is-m v-align-top t-small bg-mute">
<div class="col is-3 p5" data-automation-id="label_Years_of_experience">
<b>Years of experience</b>
</div>
<div class="col is-9 p5" data-automation-id="data_Years_of_experience">
No experience required </div>
</div>
<div class="row is-m v-align-top t-small ">
<div class="col is-3 p5" data-automation-id="label_Degree">
<b>Degree</b>
</div>
<div class="col is-9 p5" data-automation-id="data_Degree">
Bachelor's degree / higher diploma </div>
</div>
Egis is a leading global architectural, consulting, construction engineering, operations and mobility services firm. We create and operate intelligent infrastructure and buildings that both respond to the climate emergency and contribute to balanced, sustainable and resilient development. Our 20,500 employees operate across over 100 countries, deploying their expertise to develop and deliver cutting-edge innovations and solutions for clients. Through the wide range of our activities, we are central to the collective organization of society and the living environment of citizens all over the world.<br><br><br><br>Job Description<br><br>The Risk Manager is responsible for establishing, managing, and continuously improving the risk management function across development and delivery activities. The role ensures that risks affecting the achievement of BDC’s strategic, programme, project, commercial, financial, operational, and delivery objectives are proactively identified, assessed, owned, treated, monitored, and escalated.<br><br>The Risk Manager will work closely with management, EGIS, project teams, consultants, contractors, procurement, commercial, finance, design, development, and other relevant stakeholders to ensure that risk management is embedded into day-to-day decision-making and project delivery.<br><br>The role requires a proactive and hands-on approach. The Risk Manager is expected to take ownership of the risk management process, actively engage with risk owners, drive mitigation actions, challenge inadequate or delayed responses, identify emerging risks, and ensure that significant risks are escalated to the appropriate level of management.<br><br>The position is not limited to maintaining risk registers or producing periodic reports. The Risk Manager is accountable for ensuring that identified risks are actively managed and has clear visibility of its risk exposure and the actions required to protect its objectives.<br><br> <br><br>Position Context<br><br>The Risk Manager will operate within a multi-stakeholder development environment where BDC acts as the client/developer and EGIS provides PMC support. The role will therefore require coordination across multiple projects, workstreams, consultants, contractors, and BDC departments.<br><br>The Risk Manager shall ensure that risk management is consistently applied across the project and programme lifecycle, from planning and procurement through design, approvals, construction, delivery, and close-out.<br><br>The role shall also ensure that risk information is connected to other project management and control functions, including cost, schedule, procurement, contracts, design, change, quality, and project performance, allowing management to understand the potential impact of risks on delivery objectives.<br><br> <br><br>Main Accountabilities<br><br>1. Risk Management Framework and Governance<br><br>Establish, implement, and maintain the risk management framework for BDC projects and programmes in accordance with approved BDC policies, procedures, standards, and governance requirements. Ensure that risk management processes are consistently applied across relevant BDC projects, departments, and delivery partners. Develop and maintain appropriate risk management procedures, tools, templates, methodologies, and reporting requirements where required. Ensure clear roles, responsibilities, and accountabilities are established for risk identification, assessment, ownership, mitigation, monitoring, and escalation. Ensure risk management activities are properly documented and maintained as part of the project governance framework. Promote a consistent risk management approach across BDC and its consultants, contractors, and other delivery partners. <br>2. Risk Identification and Assessment<br><br>Proactively identify risks that may affect BDC’s strategic and project objectives through structured reviews, stakeholder engagement, project information, workshops, and ongoing monitoring. Assess identified risks in accordance with the approved risk methodology, including likelihood, impact, overall exposure, and appropriate risk response. Identify risks associated with cost, schedule, procurement, contracts, design, construction, approvals, stakeholders, resources, interfaces, dependencies, quality, and other delivery areas. Identify interdependencies between risks, projects, workstreams, and stakeholders. Identify emerging risks and ensure they are assessed and incorporated into the relevant risk registers. Challenge assumptions where they may create or conceal significant project risks. <br>3. Risk Ownership and Mitigation<br><br>Ensure every material risk has a clearly identified and accountable risk owner. Work directly with risk owners to establish practical and measurable mitigation and response actions. Ensure mitigation measures address the actual cause of the risk rather than simply recording generic actions. Establish appropriate target dates, action owners, and success measures for mitigation activities. Proactively follow up with risk owners and drive actions through to completion. Challenge overdue, ineffective, incomplete, or unrealistic mitigation actions. Escalate risks where the assigned owner is unable or unwilling to adequately manage the exposure. Verify that mitigation actions have been implemented and assess whether they have actually reduced the associated risk. <br>4. Risk Monitoring and Control<br><br>Own and maintain the overall project and programme risk registers, ensuring information remains accurate, current, and meaningful. Regularly review risk exposure, risk trends, mitigation progress, overdue actions, and changes in risk status. Monitor the effectiveness of existing controls and mitigation measures. Ensure closed risks are appropriately reviewed and formally closed rather than simply removed from the register. Maintain visibility of high and critical risks and ensure they receive appropriate management attention. Monitor changes in project circumstances and ensure the risk profile is updated accordingly. Maintain an effective audit trail of risk assessments, decisions, mitigation actions, and escalations. <br>5. Project and Programme Risk<br><br>Assess risks affecting the successful delivery of BDC projects and development programmes. Work with project controls and delivery teams to understand the potential impact of risks on cost, schedule, scope, resources, procurement, contracts, and key milestones. Review project changes, delays, procurement issues, design development, approvals, and other significant events to determine whether new or changed risks should be recorded. Identify cross-project and programme-level risks that may not be visible within individual project risk registers. Ensure major project risks are appropriately reflected in programme-level risk reporting. Provide risk-based input into planning, forecasting, project reviews, and management decision-making. <br>6. Risk Workshops and Stakeholder Engagement<br><br>Plan and facilitate risk identification, assessment, and conduct workshops with relevant stakeholders. Engage directly with BDC departments, EGIS teams, consultants, contractors, and project stakeholders to obtain accurate and current risk information. Ensure workshops result in meaningful risks, accountable owners, practical mitigation actions, and clear deadlines. Encourage open discussion of risks and ensure potential issues are identified before they become significant problems. Challenge stakeholders constructively where risk assessments or mitigation strategies do not adequately reflect the actual project situation. Maintain effective communication with senior management regarding material risks and required interventions. <br>7. Reporting and Management Information<br><br>Prepare regular risk reports and dashboards for BDC management and relevant governance forums. Provide clear visibility of the current risk profile, including high and critical risks, emerging risks, risk trends, overdue actions, and mitigation status. Highlight risks requiring management decisions, additional resources, intervention, or escalation. Provide concise analysis and recommendations rather than simply presenting risk register data. Develop appropriate risk indicators, trends, and management information to support early identification of deteriorating risk conditions. Ensure risk reports are accurate, timely, consistent, and aligned with BDC reporting requirements. Present risk information clearly to senior management and other relevant stakeholders. <br>8. Integration with Project Controls and Decision-Making<br><br>Ensure risk management is integrated with project controls and other management functions rather than operating as a standalone reporting activity. Coordinate with planning, cost, commercial, procurement, contracts, design, quality, and project management teams to understand risk impacts and dependencies. Ensure material risks are considered when assessing project forecasts, schedules, budgets, procurement strategies, changes, and major decisions. Support management in understanding the potential consequences of risks and the available response options. Provide risk-based recommendations to support informed decision-making. <br>9. Risk Escalation and Management Intervention<br><br>Establish clear escalation routes for significant and unresolved risks. Escalate risks where exposure exceeds agreed thresholds or where mitigation is not progressing adequately. Ensure management is made aware of risks requiring decisions, additional resources, changes in strategy, or intervention. Track escalated risks and ensure management decisions are translated into appropriate actions. Maintain visibility of risks that remain unresolved and ensure they are not allowed to disappear from management attention. <br>10. Continuous Improvement<br><br>Review the effectiveness of BDC’s risk management processes and identify opportunities for improvement. Develop and implement improvements to risk management tools, processes, reporting, and stakeholder engagement. Promote a risk-aware culture across BDC and its delivery partners. Share lessons learned from projects and significant risk events. Continuously improve the quality, accuracy, and usefulness of risk information provided to management. <br> <br><br><br><br>Qualifications<br><br>Background, Skills & Qualifications<br><br>Education<br><br>Bachelor’s degree in Engineering, Construction Management, Project Management, Business Administration, Risk Management, or a related discipline. Professional qualification or certification in risk management, project management, or a related field is preferred. <br>Experience<br><br>Minimum 15 years of relevant professional experience, with significant experience in risk management within major development, construction, infrastructure, or programme environments. Demonstrated experience in establishing, implementing, and managing risk management functions across complex projects or programmes. Significant experience working with developers/clients, PMCs, consultants, contractors, and multidisciplinary stakeholders. Proven experience in managing strategic, programme, project, commercial, financial, procurement, contractual, design, construction, and delivery risks. Demonstrated ability to lead risk workshops, engage senior stakeholders, drive mitigation actions, challenge risk owners, and escalate significant risks appropriately. Experience in a senior risk management or project controls position within large-scale development or construction programmes is preferred. <br>Technical Skills<br><br>Strong knowledge of project and programme risk management principles and methodologies. Strong understanding of risk identification, qualitative and quantitative assessment, risk response, mitigation, monitoring, and escalation. Understanding of the relationship between risk, cost, schedule, procurement, contracts, design, construction, and project performance. Ability to analyse risk data, identify trends, and translate information into actionable management recommendations. Experience with risk registers, risk dashboards, risk reporting, and risk management systems. Strong Microsoft Excel and Power Point skills. Experience with Power BI or other reporting and dashboard tools is preferred. Knowledge of recognised risk management standards and methodologies is preferred. <br>Behavioural & Management Skills<br><br>Strong ownership and accountability. Proactive, hands-on, and results-oriented approach. Ability to engage confidently with senior management and multidisciplinary stakeholders. Strong communication, influencing, negotiation, and stakeholder management skills. Ability to challenge stakeholders constructively and professionally. Strong analytical and problem-solving capability. Ability to distinguish between emerging issues, active issues, and genuine risks. Strong attention to detail and accuracy. Ability to work independently and take decisions within delegated authority. Ability to manage multiple priorities in a complex development environment. <br>Key Role Expectation<br><br>The Risk Manager must demonstrate ownership rather than administration. The successful candidate is expected to identify risks, establish accountability, agree practical mitigation, actively follow up, challenge delays or ineffective actions, assess changing exposure, and escalate when necessary.<br><br>The role holder must be comfortable engaging directly with people to obtain information and drive actions to completion. Maintaining a risk register or issuing a monthly risk report alone will not be considered effective risk management.
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
Job Purpose Summary: <br> <p><span>The incumbent will be responsible for assisting the management of the process of credit approval on individual credit facility proposals for Corporate and Retail customers (only those retail proposals that fall outside applicable policy parameters), forwarded to them by the appropriate departments/ units. The incumbent will assess the quality of the credit exposure sought to be undertaken and adherence to established policies and procedures. The incumbent will constantly research and seek to apply best practices in credit risk, in accordance with Basel II and other relevant guidelines.</span></p><br> <br> <br><br> Main Responsibilities: <br> <p><strong> A. Shareholder & Financial:</strong></p><br><p>- Perform activities within the assigned Credit Risk Strategy that reflects the Group’s tolerance for risk and the level of profitability the Group expects to achieve for incurring various credit risks.</p><br><p>- Ensure the use of a standardized process for evaluating credit proposals ensuring that all approved credits are within QNB’s Credit Risk Strategy.</p><br><p>- Assist the SVP of Risk in creating Key Performance Indicators (KPIs) for the department and monitor their achievement on periodic basis</p><br><p>- Act within the limits of the powers delegated to the incumbent and delegate authority to the respective staff and monitor same.</p><br><p>- Implements KPI’s and best practices for role</p><br><p>- Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.</p><br><p>- Demonstrate clear understanding of the important factors behind the bank's financial & non-financial performance.</p><br><p> <strong>B. Customer (Internal & External):</strong></p><br><p>- Coordinate with Compliance Group to ensure an appropriate response to obtain updates on regulations pertaining to credit risk review that are promulgated by the Central Bank, if any.</p><br><p>- Build and maintain strong and effective relationship with the all other related departments and units to achieve the Group’s goals/ objectives.</p><br><p>- Provide timely and accurate information to the external and internal auditors and the Compliance function as and when required.</p><br><p>- Assist the SVP of Risk in the development/ finalization of Service Level Agreements (SLAs) between the respective overseas operations and Head Office units/ departments as and when needed, to the extent they relate to the business functions.</p><br><p>- Ensure adherence to the Turn around Times (TAT) specified in the SLAs.</p><br><p>- To assist customers in all their queries on Bank’s product and seek solution to their requests.</p><br><p>- Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.</p><br><p><strong> C. Internal (Processes, Products, Regulatory):</strong></p><br><p> Continuous Improvement:</p><br><p>- Perform credit assessments, and provide credit approvals within the authority delegated to the incumbent.</p><br><p>- Ensure compliance with established/ approved credit risk policies and procedures and ensure that a sound environment for identifying, measuring, monitoring and controlling credit risk is in place.</p><br><p>- Check coordination with business unit Relationship Managers for the timely receipt of customer documents/ other information required to evaluate the credit worthiness of the proposed borrowers.</p><br><p>- Supervise the assessment of the credit proposals is adequate and analyses the various credit risk facets to measure a final credit risk rating including (but not limited to) an assessment of the requested facility and guarantees provided, client management and background, industry analysis, country analysis, external agency credit rating (if applicable), financial and cash flow analysis and the risk rating from the credit risk rating tool in use. </p><br><p>- Based on the assessment, recommend extending or declining the facility request or asking for additional security/ further structuring of the deal/ facility to safeguard the Group’s interests.</p><br><p>- Ensure that all credit approvals meet overall policy guidelines and QCB regulations and to stipulate terms and conditions to mitigate the credit risk borne/ faced by the Group.</p><br><p>- Work towards improving overall Group credit portfolio by instilling credit risk best practices.</p><br><p>- Address/ facilitate correction of any weaknesses identified during assessments, audits, or examinations.</p><br><p>- Coordinate activities with business units to ensure the timely processing of customer credit requests within established TATs.</p><br><p>- Set examples by leading improvement initiatives through cross-functional teams ensuring successes.</p><br><p>- Identify and encourage people to adopt practices better than the industry standard.</p><br><p>- Continuously encourage and recognise the importance of thinking out-of-the-box within the team.</p><br><p>- Encourage, solicit and reward innovative ideas even in day-to-day issues.</p><br><p><strong>D. Learning & Knowledge:</strong></p><br><p>- Possess an understanding of business processes and controls in all related credit/ operational areas.</p><br><p>- Maintain an understanding of all pertinent regulations as well as best practices pertaining to the overall credit operations.</p><br><p>- Support in risk management training across all business areas within the Group.</p><br><p>- Proactively identify areas for professional development of self and undertake development activities.</p><br><p>- Seek out opportunities to remain current with all developments in professional field.</p><br><p>- Hold meetings with staff and assess their performance and your teams overall performance on a regular basis.</p><br><p>- Take decisive action to ensure speedy resolution of unresolved grievances or conflicts within the team members.</p><br><p>- Identify development opportunities and activities for staff and facilitate/coach them to improve their effectives and prepare them to assume greater responsibilities.</p><br><p><strong> E. Legal, Regulatory, and Risk Framework Responsibilities:</strong></p><br><p>- Comply with all applicable legal, regulatory and internal compliance requirements including, but not limited to, Group Compliance Policies and Procedures (AML & CTF, Sanctions Policy, Data Protection Policy, Fraud Control Policy, Whistle Blowing Policy, Conflict of Interest and Insider Dealing Policy).</p><br><p>- Understand and effectively perform your role under the Three Lines of Defence principle to identify measure, monitor, manage and report risks.</p><br><p>- Ensure systematic good outcomes for clients in accordance with Conduct Risk policy.</p><br><p>- Support the framework of RCSA, KRI, Incident reporting and remediation, as appropriate, in accordance with the Operational Risk Management requirements.</p><br><p>- Maintain appropriate knowledge to ensure full qualification to undertake the role.</p><br><p>- Complete all mandatory training provided by the Bank, attain, and maintain the required levels of competence.</p><br><p>- Attend mandatory (internal and external) seminars as instructed by the Bank.</p><br><p><strong>F. Other:</strong></p><br><p>- Ensure high standards of data protection and confidentiality to safeguard commercially sensitive information.</p><br><p>- Maintaining utmost confidentiality concerning customer and internal bank information obtained during the course of business and provide such information on a need to know basis only to Senior Management of QNB, Audit and Compliance functions, and relevant Regulators.</p><br><p>- Maintain high professional standards to uphold QNB's reputation and to strengthen its market leadership position.</p><br><p>- All other ad hoc duties/activities related to QNB that management might request from time to time.</p><br> <br> <br><br> Learning & Knowledge <br> <p><span>-</span><span>University graduate (Bachelor’s degree) preferably with a Major in Engineering or Business Administration (related field of study), Masters preferred.</span></p><br><p><span>-</span><span>Professional certification such as PRM, CPA, CFA is preferred.</span></p><br><p><span>-</span><span>Minimum of 8 years’ experience in a major bank of which at least 2 years in bank in risk function.</span></p><br><p><span>-</span><span>Excellent oral and numerical and written communication skills in English and Arabic (preferred).</span></p><br><p><span>-</span><span>Knowledge of Basel II Accord, with particular emphasis on credit-related issues and credit modelling methodologies.</span></p><br><p><span>-</span><span>Excellent quantitative modelling, analytical, and research skills.</span></p><br><p><span>-</span><span>Experience in working with large and complex data sets. Knowledge of financial markets and products.</span></p><br><p><span>-</span><span>Proficiency in risk concepts, banking products/ operations/ systems, pertinent regulatory requirements, International Accounting Standards and related pronouncements.</span></p><br><p><span>-</span><span>In-depth understanding of credit risk methodologies (KMV, Credit / Metrics, etc.), interest rate modelling [short rate models, HJM, BGM, etc.], VAR, and/or other complex financial risk modelling highly desirable.</span></p><br><p><span>-</span><span>Adequate knowledge of IT systems/ applications.</span></p><br><p><span>-</span><span>Self-motivated, eye for detail with ability to work with others and lead teams from diverse cultural backgrounds.</span></p><br> <br> <br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5">
Preferred candidate </h2>
<div class="row is-m v-align-top t-small bg-mute">
<div class="col is-3 p5" data-automation-id="label_Years_of_experience">
<b>Years of experience</b>
</div>
<div class="col is-9 p5" data-automation-id="data_Years_of_experience">
5+ years </div>
</div>
<div class="row is-m v-align-top t-small ">
<div class="col is-3 p5" data-automation-id="label_Degree">
<b>Degree</b>
</div>
<div class="col is-9 p5" data-automation-id="data_Degree">
Bachelor's degree / higher diploma </div>
</div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<b>Overview</b><br><p>Oversees team on proactively acting as an advocate for and the voice of the customer/partner leveraging relevant insights. Supports and coaches team on innovating methods for proactively identifying and/or translating customer/partner problems into solutions. Mobilizes resources within the customer success unit (CSU) and across Microsoft to solve issues. Oversees team on anticipating, identifying, escalating, and mitigating blockers using appropriate tools. Holds team accountable for delivering solutions in line with company methodologies to prepare highly complex and/or impactful customers for operational readiness and achievement of their business goals and targets. Drives team on proactively identifying, anticipating, and setting the foundation with the customer/partner for new cross-solution opportunities for Consumption, Usage & Unified expansion at scale. Holds team accountable for driving operational excellence and proven practice standards throughout all sales stages/activities/tools of record. Leads team on leveraging market insights and demand signals to partner with leadership in identifying relevant areas. Leads team on leading the direction that internal virtual team members and stakeholders take. Leads team on proactively identifying and anticipating gaps that drive changes and improvements to scale across customers. In addition, this role has people management responsibilities including driving employee growth and development, executing projects, and managing performance.</p><br><br><br><b>Responsibilities</b><br>Business Impact<br>Holds team accountable for driving operational excellence and proven practice standards throughout all sales stages/activities/tools of record (e.g., pipeline updates, time tracking). Drives team on orchestrating, collaborating, and influencing across Microsoft and customer/partner teams and leadership through on-strategy delivery to achieve customer/partner objectives and increase customer/partner satisfaction. Holds team accountable for anticipating and managing business and technical risks, adapting methodology and applying governance principles to identify, communicate, and minimize business and technical risks. Executes work in compliance with industry and Microsoft guidelines and procedures. Oversees continuous prioritization among competing demands in their work and identify where impact occurs with customers, ensuring alignment with business priorities and goals.<br><br>Drives team on proactively identifying, anticipating, and setting the foundation with the customer/partner for new cross-solution opportunities for Consumption, Usage & Unified expansion (especially Enhanced Solutions) at scale based on business value to customer/partner and clear understanding of the Microsoft value proposition for supported platforms to empower cloud success, foster and strengthen security and resiliency, and drive AI innovation. Defines the need for change management to ensure team members develop thorough understanding of customer's business and operations to advise on potential solutions. Drives team on acting as a role model for strategically consulting with, actively listening to and respectfully challenging customers/partners, building trust to then advocate for alternative architectures/solutions/approaches that shape and/or enhance customer requirements. Oversees team on driving the identification, anticipation, and evaluation of industry trends (e.g., customer industry verticals, information technology [IT] industry), gathering of customer/partner insights (e.g., feedback around technical preferences, environments, business needs, competitive landscape), and mapping of both existing and novel architecture and digital transformation solutions to customer/partner business outcomes. Holds teams accountable for capturing opportunities in appropriate systems, processes, and tools, working collaboratively across the organization to execute on opportunities.<br><br>Holds team accountable for delivering solutions in line with company methodologies (e.g., product offerings such as value-based deliverables [VBDs], advice, training, technical validation), ensuring proven practices and patterns are followed to prepare highly complex and/or impactful customers for operational readiness and achievement of their business goals and targets. Leveraging knowledge of change management proven practices and/or involving the change management team, proactively helps the customer deploy for long-term organizational adoption to increase customer satisfaction and drive consumption/usage. Oversees team on guiding highly complex and/or impactful customers/partners towards a well-architected (e.g., secure, resilient, artificial intelligence [AI]-enabled), and cost- and performance-optimized solution to increase retention and expansion opportunities. Provides expert guidance across teams on articulating the value of Unified and supports sellers, leading direct-to-customer engagements, and partnering with account teams to build consumption plans aligned with appropriate services. Holds teams accountable for providing feedback to Unified Delivery Team on VBDs to refine and further develop content.<br><br>Oversees team on anticipating, identifying, escalating, and mitigating blockers using appropriate tools and processes to accelerate solution deployment, value realization and usage/consumption for highly complex and/or impactful customers/scenarios. Holds team accountable for proactively applying expert business, technical, industry, and/or enterprise knowledge to architecture or support projects to meet business and information technology (IT) requirements and to quickly resolve identified constraints and blockers expected to have the most impact, leveraging scalable and/or repeatable fixes whenever feasible. Is accountable for mitigation of senior technical decision makers (TDM)-level escalations, defining and implementing recommendations to resolve issues.<br><br><br>Customer Centricity<br>Supports and coaches team on innovating methods for proactively identifying and/or translating customer/partner problems into solutions aligned with Microsoft product and platform strategy, creating or improving an existing business model, and explaining why and/or how they meet customer/partner outcomes and return on investment (ROI) goals (e.g., via proof of concept, minimally viable product [MVP], rapid prototype) relative to competitive offerings. Holds team accountable for influencing, empowering, and driving the customer/partner and its leadership to set their technical strategy and accelerate their adoption and use of Microsoft product/platform strategy-aligned (cross-solution area) solutions. Oversees team on building, fostering, and maintaining relationships with, and influencing technical decision makers (TDMs) up to the C-suite level, and liaising between TDMs and business decision makers (BDMs). Leads and elevates interactions as needed with customers/partners' Chief Information Officer (CIO), Chief Information Security Officer (CISO), and other C-level (CXO) roles to bridge understanding of security, compliance, operational and risk requirements and influence decision making across BDMs, TDMs, CIO and CISO teams, appropriately engaging additional subject matter experts when deeper expertise is required.<br><br>Oversees team on proactively acting as an advocate for and the voice of the customer/partner, sharing ideas, feedback, insights, success stories, and strategic/technical input with Engineering teams, Product Offerings teams, and internal communities across their organization, leveraging relevant insights from feedback tools and systems to influence teams to translate these insights into new or improved offerings for other customers/partners. Leads team on driving the identification of patterns across customers/partners/territories/industries and leveraging them with relevant industry perspective to develop strategic and actionable insights. Leads team on presenting compelling business cases and recommended architectures to program managers and leadership to advocate for and influence product roadmaps, decision making, bug fix prioritization, and own and drive initiatives as appropriate.<br><br>Mobilizes resources within the Customer Success Unit (CSU) and across Microsoft to solve issues. Drives team on acting as a role model for focusing on customer/partner experience through efficient delivery and ensuring a seamless and connected customer experience. Leads team on leveraging deep understanding of customer goals to advocate for and lead the definition of customer/partner conditions of success. Oversees team on anticipating and addressing customer/partner dissatisfaction and unmet needs, including leading customer confidence calls and creating and executing strategies to improve customer experience, value realization, and acceleration of transformation.<br><br><br>People Management<br>Managers deliver success through empowerment and accountability by modeling, coaching, and caring. Model: Live our culture. Embody our values. Practice our leadership principles. Coach: Define team objectives and outcomes. Enable success across boundaries. Help the team adapt and learn. Care: Attract and retain great people. Know each individual’s capabilities and aspirations. Invest in the growth of others.<br><br><br>Technical Leadership<br>Leads team on leveraging market insights and demand signals to partner with leadership in identifying relevant areas in which to drive up-skilling and/or accreditations based on demand. Drives team on role modeling technical readiness, both depth-aligned to solution area priorities and breadth-aligned to Customer Success Unit (CSU)/corporate initiatives (e.g., security, resilience, AI), and influencing across teams to drive their own technical readiness. Oversees team on acting as a mentor, leading readiness and upskilling activities in the team/organization by educating colleagues on technical and non-technical concepts and sharing proven practices. Leads and drives a culture of learning and coaching in both the internal technical community and the broader organization alongside managers towards business objectives.<br><br>Leads team on proactively identifying and anticipating gaps through delivery, communicating those gaps to relevant team members and internal/external stakeholders, and connecting gaps and patterns across business and technology areas that drive changes and improvements to products, intellectual property (IP) (both existing and new), technologies, and/or processes/practices that enable solutions to scale across customers. Oversees team on leading the development of and modifications to Microsoft's structured frameworks and methodologies. Leads team on providing thought leadership and innovation to customers/partners and internal communities at the worldwide level.<br><br>Leads team on leading the direction that internal virtual team members (brought together around technologies and customer/partner challenges) and stakeholders take with customers/partners by sharing ideas, insights, and strategic, technical input across boundaries, using knowledge of Microsoft architectures and their context in the competitive landscape, and actively pursuing opportunities that grow impact and capabilities of the broader organization. Guides team on serving as an industry-leading expert and driving recognition for Microsoft solutions by initiating and driving presentations and engagements with external and internal audiences (e.g., Tech Connect, Build, Ignite) Oversees team on driving collaborative efforts for contributing to and/or developing intellectual property (IP) and proactively identifying patterns where no IP exists (e.g., CoPilot and AI scenarios) to help build scalable and repeatable models. Initiates and drives external technical and non-technical community events (e.g., conferences, seminars, technical meetups, webcasts, blogs, hackathons) that elevate the Microsoft brand, sharing learnings across internal teams and leading their team to do the same. Coaches team on building an external influencer network, supporting Microsoft’s strategy and represents Microsoft's technology vision at events<br><br><br><br><br><b>Qualifications</b><br>Required/minimum qualificationsBachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 10+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience.<br>5+ years people management experience, including managing consultant practice managers, technical sales managers, technical architect managers, and/or people managers.<br>Additional or preferred qualificationsBachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 15+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, software development/support, technology solutions, practice development, architecture, and/or consulting OR Master's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 12+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting OR equivalent experience.<br>8+ years experience working in a customer-facing role (e.g., internal and/or external).<br>8+ years experience leading technical projects, teams, or functions.<br>Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications).<br>8+ years people management experience, including managing consultant practice managers, technical sales managers, technical architect managers, and/or people managers.<br><br><br> <br><p>This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.</p><br><br><br><p>Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about <b><u>requesting accommodations.</u></b></p><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5">
Preferred candidate </h2>
<div class="row is-m v-align-top t-small bg-mute">
<div class="col is-3 p5" data-automation-id="label_Years_of_experience">
<b>Years of experience</b>
</div>
<div class="col is-9 p5" data-automation-id="data_Years_of_experience">
No experience required </div>
</div>
<div class="row is-m v-align-top t-small ">
<div class="col is-3 p5" data-automation-id="label_Degree">
<b>Degree</b>
</div>
<div class="col is-9 p5" data-automation-id="data_Degree">
Bachelor's degree / higher diploma </div>
</div>