Insurance Coordinator Jobs - Riyadh Saudi
3789 Jobs Found
Astrazeneca Pharma India Ltd.
Saudi - Riyadh
<p><br></p><p><strong>ROLE SUMMARY</strong> Our continuous mission is to transform the lives of people living with Chronic non communicable disease, through the development and delivery of innovative medicine, as well as supportive technologies and healthcare services. In the Saudi Arabia we are building up a dedicated AZ BioPharma Business Unit (AZ BBU) to support the Millions of patients suffering from conditions in therapy areas like Cardiovascular, Renal and Metabolisom As we continue to strenghthen our leadship position and acelerate our new pipeline launching , we seek a CVRM Emerging portfolio Lead to join our Medical Affairs team in Kingdom of Saudi Arabia . The CVRM Emerging portfolioMedical Lead reports to the KSA BBU Medical Director and member of the KSA BBU Medical Affairs Leadership team.. The Medical Lead will provide medical affairs therapeutic area leadership to deploy and adapt the AZ Global International Dyslipidemia , Weight management, and Amyloidosis Medical Affairs strategy, and will lead in future a team of medical affairs professionals (MSLs and Medical Advisors ) and oversees execution of medical activities.</p><p><strong>What you ll do</strong></p><ul><li>Providing strategic guidance to building TA medical organisation, creating the TA medical vision and ambition aligned with AZ KSA Vision 2030, working closely with the Medical Director.</li><li>Building and providing leadership to a high-performing KSA BBU medical team (including field medical) with demonstrated value and impact, nurture culture of mentoring and coaching of team members and integrate seamlessly work of medical team with BBU cross-functional brand teams efforts.</li><li>Leadership to building of AZ s External TA leadership, advocacy and establishing enduring partnerships and collaborations with key medical institutions, clinics and research centres and thought leader networks across KSA.</li><li>Responsible for all Emerging portfolio (Weight management , Dyslipidemia and Amyloidosis) TA medical operational and medical compliance processes are in place and driving process development and integration with the KSA AZ applicable policies and procedures.</li><li>The BBU Medical Lead is accountable for the medical team and their activities are conducted in full compliance with all applicable governing local laws and regulations and in compliance with all AZ applicable global and KSA policies, SOPs and guidance.</li><li>Driving patient centric approach to all activities: developing collaborations with Patient Association Groups (PAGs), elevating the awareness/profile of the designated disease area, partnering with HCP s and PAGs on patient identification initiatives that can be locally adapted.</li><li>Providing subject matter and medical expertise in areas such as presentation review, abstracts & publications, advisory boards, continuous medical education activities.</li><li>Oversight and development of evidence generation strategy and concepts based on medical and payer and value evidence needs( implementation of registries , cohorts, or clinical trials and other studies)</li><li>Cross-functional support for development and execution of brand plans.</li><li>Other Accountabilities</li><li>Scientific Information Management and Dissemination and managing relationships with key stakeholders</li><li>Leadership to identifying and partnering with national, regional/local Key External Experts (KEEs) and partner with advocacy groups and PAGs.</li><li>Ensuring the CF team is up to date in respective therapeutic areas and products knowledge (including competitors).</li><li>Regular meetings with Key External Experts and Influence groups to build partnership, share data, request advice (advisory boards ), and provide support including publications, slide sets and others.</li><li>Ensure setting up systems for timely response to unsolicited requests for information about unapproved AZ BBU products or unapproved uses of approved products, presenting such information in an objective, well balanced, substantiated manner that is scientific in tone and content, free of promotional messages, truthful, and is not misleading.</li><li>Ensure fulfilment of medical information requests and oversee relevant processes</li><li>Appropriately share data with HCPs discussing all aspects of the data in a scientific, objective, and balanced way.</li><li>Facilitate continuous medical education events for HCPs.</li><li>Medical Value Access</li><li>Representing Medical in Value teams, contributing to business planning and the Market Access strategy by providing strategic medical input, Pharmacoeconomics/health outcomes input and customer insight.</li><li>Work with key internal and external stakeholders to identify optimal access pathways to the AZ BBU product(s)</li><li>Responsible for providing fair-balanced, objective, scientific/clinical information to external and internal customers across all the key products within our portfolio. External customers can include KEEs, Managed Care Organizations (MCOs), Private Health Insurances (PHI), healthcare decision makers, and influencers in the country</li><li>Responsible for supporting and partnering with the Key Account Manager, ensuring to work on prioritised accounts</li><li>Responsible for the technical discussion of access by payers to generate value</li><li>Responsible for discussing access plans in key accounts and for ensuring that strategies and value propositions, are being applied with assertiveness to customers</li><li><br></li></ul><p><strong>Desired Candidate Profile</strong></p><p><strong>Essential Capabilities:</strong></p><ul><li>For Internal and External Candidates</li><li>MD, PharmD, or PhD in a scientific discipline</li><li>Minimum of 3 years of medical affairs experience in the biopharma or Saudi Healthcare clinical settings including a medical leadership position.</li><li>Ability to understand and formulate plans in complex healthcare ecosystems</li><li>Proven ability to effectively build partnerships, relationships and collaborate internally and externally.</li><li>Excellent presentation and written and verbal communication skills</li><li>Excellence in leadership, strategic mindset, project management, internal and external relationship management, analytical/problem solving skills</li><li>Demonstrated ability to communicate and comprehend scientific, economic, and humanistic concepts effectively with sophisticated and technical audiences required.</li><li>Training or experience in health economics, Pharmacoeconomics or health care policy is highly preferred.</li><li>Advanced English for reading scientific articles.</li></ul><p><strong>Why AstraZeneca?</strong></p><p>At AstraZeneca we re dedicated to being a Great Place to Work. Where you are empowered to push the boundaries of science and unleash your entrepreneurial spirit. There s no better place to make a difference to medicine, patients, and society. An inclusive culture that champions diversity and collaboration, and always committed to lifelong learning, growth, and development. We re on an exciting journey to pioneer the future of healthcare. So, what s next? Are you already imagining yourself joining our team? Good, because we can t wait to hear from you. Are you ready to bring new ideas and fresh thinking to the table? Brilliant! We have one seat available, and we hope it s yours.</p><p><strong>Where can I find out more?</strong></p><p>Our social media, Follow AstraZeneca on LinkedIn Follow AstraZeneca on Facebook Follow AstraZeneca on Instagram</p><p><strong>Date Posted</strong> 23-Aug-2026 <strong>Closing Date</strong> 29-Aug-2026</p><p>AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.</p>
FTE Logistics
Saudi - Riyadh
<h2 class="h5">Job description</h2>
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<p><strong>Role Purpose</strong><br> We are looking for an experienced Operational Finance Controller to join our Finance team in Dammam. The role will be responsible for the day-to-day financial control of operational activities, ensuring that revenue, costs, job transactions and supporting documentation are accurately recorded and properly reflected in the accounts.</p><br>
<p><br> The successful candidate will manage a team responsible for operational finance activities and will work closely with Operations and the wider Finance team to ensure transactions are captured on a timely basis, costs are correctly allocated, jobs are accurately costed and financial discrepancies are identified and resolved quickly.</p><br>
<p><br> This is a hands-on operational finance role requiring strong accounting knowledge, attention to detail, leadership capability and the ability to work with high volumes of operational transactions.</p><br>
<p><br>
<strong>Team Management & Supervision</strong><br> • Manage, supervise and develop the operational finance team, ensuring clear allocation of responsibilities and effective daily workflow.<br> • Set clear expectations and monitor team performance against agreed deadlines and quality standards.<br> • Review the team's work for accuracy, completeness and compliance with accounting policies and procedures.<br> • Provide coaching, training and support to team members and identify areas for improvement.<br> • Ensure adequate coverage of daily activities, month-end requirements and critical deadlines.<br> • Escalate performance, control or resourcing issues to the Group Finance Manager where required.</p><br>
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<strong>Daily Operational Accounting</strong><br> • Review and process daily operational financial transactions.<br> • Ensure operational transactions are accurately recorded in the ERP system.<br> • Review job, project and customer transactions for completeness and accuracy.<br> • Ensure revenue and direct costs are allocated to the correct jobs, customers and cost centres.<br> • Review supporting documentation for operational transactions.<br> • Identify missing, incorrect or unusual transactions and ensure timely follow-up and resolution.<br> • Maintain accurate operational accounting records.</p><br>
<p><br>
<strong>Job Costing</strong><br> • Maintain accurate job costing records for operational activities.<br> • Ensure all direct costs are captured against the relevant job.<br> • Review costs relating to transport, subcontractors, fuel, equipment, labour and other operational expenses.<br> • Monitor estimated versus actual job costs.<br> • Investigate unusual or incomplete job costs.<br> • Identify jobs where costs have not been fully captured before month-end.<br> • Ensure jobs are closed correctly once operational activity is complete.</p><br>
<p><br>
<strong>Revenue & Billing Control</strong><br> • Monitor completed jobs and operational activity to ensure revenue is captured and invoiced promptly.<br> • Review operational records against invoices raised.<br> • Identify completed jobs that have not yet been invoiced.<br> • Monitor unbilled revenue and WIP on a daily/weekly basis.<br> • Ensure required operational documentation is available to support billing.<br> • Investigate differences between operational records and invoiced revenue.<br> • Support the invoicing team in resolving operational billing queries.</p><br>
<p><br>
<strong>Accruals, WIP & Month-End</strong><br> • Prepare and review operational accruals.<br> • Ensure costs relating to completed or ongoing jobs are recognised in the correct accounting period.<br> • Review outstanding purchase orders, supplier invoices and operational commitments.<br> • Prepare and review WIP schedules and ensure WIP balances are supported and reconciled.<br> • Review open jobs at month-end and identify required accruals or revenue adjustments.<br> • Assist with month-end closing activities and ensure operational accounts are complete and accurate.<br> • Provide supporting schedules and reconciliations for management accounts.</p><br>
<p><br>
<strong>Supplier & Subcontractor Cost Control</strong><br> • Review supplier and subcontractor invoices against operational records and agreed rates.<br> • Ensure supplier costs are allocated to the correct jobs and cost centres.<br> • Identify duplicate, incorrect or unsupported invoices.<br> • Reconcile subcontractor balances where required.<br> • Monitor outstanding supplier invoices relating to completed jobs.<br> • Work with Operations and Purchase Ledger to resolve discrepancies.</p><br>
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<strong>Reconciliations & Financial Controls</strong><br> • Perform regular reconciliations between operational systems, ERP records and the general ledger.<br> • Reconcile job costing and operational reports to financial records.<br> • Investigate and resolve unreconciled balances.<br> • Review suspense and control accounts relating to operational activities.<br> • Maintain appropriate documentation and audit trails.<br> • Identify weaknesses in operational accounting processes and recommend practical improvements.</p><br>
<p><br>
<strong>Operational Reporting</strong><br> • Prepare daily and weekly operational finance reports.<br> • Produce reports on revenue, costs, job profitability, WIP and unbilled revenue.<br> • Provide accurate data for management accounts and financial reporting.<br> • Analyse operational financial variances and investigate material movements.<br> • Maintain accurate supporting schedules for key operational balances.</p><br>
<p><br>
<strong>Budget & Cost Monitoring</strong><br> • Monitor operational expenditure against approved budgets.<br> • Track significant cost movements and investigate variances.<br> • Monitor fuel, subcontractor, transport, equipment and other major operational costs.<br> • Highlight unusual or excessive expenditure to the Finance Manager.<br> • Support the preparation and maintenance of operational cost forecasts.</p><br>
<p><br>
<strong>Candidate Requirements</strong><br> Experience<br> • Minimum 5–7 years' experience in operational finance, management accounting, financial control or a similar role.<br> • Strong experience in day-to-day accounting and financial control.<br> • Proven experience managing, supervising or leading a finance team.<br> • Previous experience working in the GCC is preferred.<br> • Experience in logistics, transportation, construction, heavy equipment, facilities management or another operational/project-based environment is highly advantageous.<br> • Strong experience with job costing, accruals, WIP, reconciliations and month-end accounting.</p><br>
<p><br>
<strong>Technical Skills</strong><br> • Strong understanding of accounting principles and double-entry bookkeeping.<br> • Good working knowledge of IFRS and its application to day-to-day accounting transactions and financial reporting.<br> • Understanding of IFRS requirements relating to revenue recognition, accruals, provisions, WIP, cut-off and cost recognition.<br> • Strong Excel skills, including PivotTables, lookups and data analysis.<br> • Good experience working with ERP systems.<br> • Strong understanding of revenue recognition, accruals, provisions, WIP and cost allocation.<br> • Ability to reconcile operational data to financial records and the general ledger.<br> • Ability to work with large volumes of transactional data.<br> • Experience preparing supporting schedules and reconciliations for month-end reporting and audit.<br> • Power BI or other reporting tools would be an advantage.</p><br>
<p><br>
<strong>Leadership & Personal Attributes</strong><br> • Hands-on and detail-oriented, with a strong accounting discipline.<br> • Confident managing and holding a finance team accountable for deadlines and quality.<br> • Strong delegation, prioritisation and follow-up skills.<br> • Able to identify errors and discrepancies quickly and ensure they are resolved.<br> • Comfortable working with large volumes of transactions and operational data.<br> • Persistent in obtaining missing information and resolving issues.<br> • Able to work under pressure and meet month-end deadlines.<br> • Good communication skills and comfortable dealing with Operations and Finance teams.<br> • Takes ownership of tasks and follows issues through to completion.<br> • Able to challenge processes and team members constructively when controls or deadlines are not being met.</p><br>
<p><br>
<strong>Qualifications</strong><br> • Degree in Accounting, Finance, Business or a related discipline.<br> • ACCA, CIMA, ACA or equivalent professional qualification is preferred.</p><br>
<p><br>
<strong>Key Performance Indicators</strong><br> • Accuracy of operational accounting entries.<br> • Timeliness of transaction processing.<br> • Accuracy and completeness of job costing.<br> • Reduction in unbilled revenue and unsupported WIP.<br> • Timeliness and accuracy of accruals.<br> • Timely completion of reconciliations.<br> • Reduction in unreconciled and suspense balances.<br> • Accuracy of operational cost reporting.<br> • Timely resolution of accounting discrepancies.<br> • Month-end close completed accurately and on time.<br> • Team performance against agreed deadlines, controls and quality standards.</p><br>
<p><br>
<strong>What Success Looks Like</strong><br> The successful candidate will ensure that what happens operationally every day is accurately reflected in the accounts, while ensuring the operational finance team is well organised, accountable and delivering its responsibilities on time.<br> • Revenue from completed jobs is captured accurately and promptly.<br> • All relevant costs are recorded against the correct jobs.<br> • WIP and accruals are accurate, supported and properly reviewed.<br> • Supplier and subcontractor costs are properly recorded and controlled.<br> • Operational balances reconcile to the general ledger.<br> • Financial information is complete, accurate and available on time.<br> • The operational finance team operates with clear ownership, strong controls and consistent follow-up.<br> </p><br>
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Preferred candidate </h2>
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<b>Years of experience</b>
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No experience required </div>
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<b>Degree</b>
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Bachelor's degree / higher diploma </div>
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QNB
Saudi - Riyadh
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
Job Purpose Summary: <br> <p><span>The incumbent will be responsible for assisting the management of the process of credit approval on individual credit facility proposals for Corporate and Retail customers (only those retail proposals that fall outside applicable policy parameters), forwarded to them by the appropriate departments/ units. The incumbent will assess the quality of the credit exposure sought to be undertaken and adherence to established policies and procedures. The incumbent will constantly research and seek to apply best practices in credit risk, in accordance with Basel II and other relevant guidelines.</span></p><br> <br> <br><br> Main Responsibilities: <br> <p><strong> A. Shareholder & Financial:</strong></p><br><p>- Perform activities within the assigned Credit Risk Strategy that reflects the Group’s tolerance for risk and the level of profitability the Group expects to achieve for incurring various credit risks.</p><br><p>- Ensure the use of a standardized process for evaluating credit proposals ensuring that all approved credits are within QNB’s Credit Risk Strategy.</p><br><p>- Assist the SVP of Risk in creating Key Performance Indicators (KPIs) for the department and monitor their achievement on periodic basis</p><br><p>- Act within the limits of the powers delegated to the incumbent and delegate authority to the respective staff and monitor same.</p><br><p>- Implements KPI’s and best practices for role</p><br><p>- Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.</p><br><p>- Demonstrate clear understanding of the important factors behind the bank's financial & non-financial performance.</p><br><p> <strong>B. Customer (Internal & External):</strong></p><br><p>- Coordinate with Compliance Group to ensure an appropriate response to obtain updates on regulations pertaining to credit risk review that are promulgated by the Central Bank, if any.</p><br><p>- Build and maintain strong and effective relationship with the all other related departments and units to achieve the Group’s goals/ objectives.</p><br><p>- Provide timely and accurate information to the external and internal auditors and the Compliance function as and when required.</p><br><p>- Assist the SVP of Risk in the development/ finalization of Service Level Agreements (SLAs) between the respective overseas operations and Head Office units/ departments as and when needed, to the extent they relate to the business functions.</p><br><p>- Ensure adherence to the Turn around Times (TAT) specified in the SLAs.</p><br><p>- To assist customers in all their queries on Bank’s product and seek solution to their requests.</p><br><p>- Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.</p><br><p><strong> C. Internal (Processes, Products, Regulatory):</strong></p><br><p> Continuous Improvement:</p><br><p>- Perform credit assessments, and provide credit approvals within the authority delegated to the incumbent.</p><br><p>- Ensure compliance with established/ approved credit risk policies and procedures and ensure that a sound environment for identifying, measuring, monitoring and controlling credit risk is in place.</p><br><p>- Check coordination with business unit Relationship Managers for the timely receipt of customer documents/ other information required to evaluate the credit worthiness of the proposed borrowers.</p><br><p>- Supervise the assessment of the credit proposals is adequate and analyses the various credit risk facets to measure a final credit risk rating including (but not limited to) an assessment of the requested facility and guarantees provided, client management and background, industry analysis, country analysis, external agency credit rating (if applicable), financial and cash flow analysis and the risk rating from the credit risk rating tool in use. </p><br><p>- Based on the assessment, recommend extending or declining the facility request or asking for additional security/ further structuring of the deal/ facility to safeguard the Group’s interests.</p><br><p>- Ensure that all credit approvals meet overall policy guidelines and QCB regulations and to stipulate terms and conditions to mitigate the credit risk borne/ faced by the Group.</p><br><p>- Work towards improving overall Group credit portfolio by instilling credit risk best practices.</p><br><p>- Address/ facilitate correction of any weaknesses identified during assessments, audits, or examinations.</p><br><p>- Coordinate activities with business units to ensure the timely processing of customer credit requests within established TATs.</p><br><p>- Set examples by leading improvement initiatives through cross-functional teams ensuring successes.</p><br><p>- Identify and encourage people to adopt practices better than the industry standard.</p><br><p>- Continuously encourage and recognise the importance of thinking out-of-the-box within the team.</p><br><p>- Encourage, solicit and reward innovative ideas even in day-to-day issues.</p><br><p><strong>D. Learning & Knowledge:</strong></p><br><p>- Possess an understanding of business processes and controls in all related credit/ operational areas.</p><br><p>- Maintain an understanding of all pertinent regulations as well as best practices pertaining to the overall credit operations.</p><br><p>- Support in risk management training across all business areas within the Group.</p><br><p>- Proactively identify areas for professional development of self and undertake development activities.</p><br><p>- Seek out opportunities to remain current with all developments in professional field.</p><br><p>- Hold meetings with staff and assess their performance and your teams overall performance on a regular basis.</p><br><p>- Take decisive action to ensure speedy resolution of unresolved grievances or conflicts within the team members.</p><br><p>- Identify development opportunities and activities for staff and facilitate/coach them to improve their effectives and prepare them to assume greater responsibilities.</p><br><p><strong> E. Legal, Regulatory, and Risk Framework Responsibilities:</strong></p><br><p>- Comply with all applicable legal, regulatory and internal compliance requirements including, but not limited to, Group Compliance Policies and Procedures (AML & CTF, Sanctions Policy, Data Protection Policy, Fraud Control Policy, Whistle Blowing Policy, Conflict of Interest and Insider Dealing Policy).</p><br><p>- Understand and effectively perform your role under the Three Lines of Defence principle to identify measure, monitor, manage and report risks.</p><br><p>- Ensure systematic good outcomes for clients in accordance with Conduct Risk policy.</p><br><p>- Support the framework of RCSA, KRI, Incident reporting and remediation, as appropriate, in accordance with the Operational Risk Management requirements.</p><br><p>- Maintain appropriate knowledge to ensure full qualification to undertake the role.</p><br><p>- Complete all mandatory training provided by the Bank, attain, and maintain the required levels of competence.</p><br><p>- Attend mandatory (internal and external) seminars as instructed by the Bank.</p><br><p><strong>F. Other:</strong></p><br><p>- Ensure high standards of data protection and confidentiality to safeguard commercially sensitive information.</p><br><p>- Maintaining utmost confidentiality concerning customer and internal bank information obtained during the course of business and provide such information on a need to know basis only to Senior Management of QNB, Audit and Compliance functions, and relevant Regulators.</p><br><p>- Maintain high professional standards to uphold QNB's reputation and to strengthen its market leadership position.</p><br><p>- All other ad hoc duties/activities related to QNB that management might request from time to time.</p><br> <br> <br><br> Learning & Knowledge <br> <p><span>-</span><span>University graduate (Bachelor’s degree) preferably with a Major in Engineering or Business Administration (related field of study), Masters preferred.</span></p><br><p><span>-</span><span>Professional certification such as PRM, CPA, CFA is preferred.</span></p><br><p><span>-</span><span>Minimum of 8 years’ experience in a major bank of which at least 2 years in bank in risk function.</span></p><br><p><span>-</span><span>Excellent oral and numerical and written communication skills in English and Arabic (preferred).</span></p><br><p><span>-</span><span>Knowledge of Basel II Accord, with particular emphasis on credit-related issues and credit modelling methodologies.</span></p><br><p><span>-</span><span>Excellent quantitative modelling, analytical, and research skills.</span></p><br><p><span>-</span><span>Experience in working with large and complex data sets. Knowledge of financial markets and products.</span></p><br><p><span>-</span><span>Proficiency in risk concepts, banking products/ operations/ systems, pertinent regulatory requirements, International Accounting Standards and related pronouncements.</span></p><br><p><span>-</span><span>In-depth understanding of credit risk methodologies (KMV, Credit / Metrics, etc.), interest rate modelling [short rate models, HJM, BGM, etc.], VAR, and/or other complex financial risk modelling highly desirable.</span></p><br><p><span>-</span><span>Adequate knowledge of IT systems/ applications.</span></p><br><p><span>-</span><span>Self-motivated, eye for detail with ability to work with others and lead teams from diverse cultural backgrounds.</span></p><br> <br> <br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5">
Preferred candidate </h2>
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<b>Years of experience</b>
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5+ years </div>
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<b>Degree</b>
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Bachelor's degree / higher diploma </div>
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Saudi - Riyadh
<h2 class="h5">Job description</h2>
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<b>Overview</b><br><p>Oversees team on proactively acting as an advocate for and the voice of the customer/partner leveraging relevant insights. Supports and coaches team on innovating methods for proactively identifying and/or translating customer/partner problems into solutions. Mobilizes resources within the customer success unit (CSU) and across Microsoft to solve issues. Oversees team on anticipating, identifying, escalating, and mitigating blockers using appropriate tools. Holds team accountable for delivering solutions in line with company methodologies to prepare highly complex and/or impactful customers for operational readiness and achievement of their business goals and targets. Drives team on proactively identifying, anticipating, and setting the foundation with the customer/partner for new cross-solution opportunities for Consumption, Usage & Unified expansion at scale. Holds team accountable for driving operational excellence and proven practice standards throughout all sales stages/activities/tools of record. Leads team on leveraging market insights and demand signals to partner with leadership in identifying relevant areas. Leads team on leading the direction that internal virtual team members and stakeholders take. Leads team on proactively identifying and anticipating gaps that drive changes and improvements to scale across customers. In addition, this role has people management responsibilities including driving employee growth and development, executing projects, and managing performance.</p><br><br><br><b>Responsibilities</b><br>Business Impact<br>Holds team accountable for driving operational excellence and proven practice standards throughout all sales stages/activities/tools of record (e.g., pipeline updates, time tracking). Drives team on orchestrating, collaborating, and influencing across Microsoft and customer/partner teams and leadership through on-strategy delivery to achieve customer/partner objectives and increase customer/partner satisfaction. Holds team accountable for anticipating and managing business and technical risks, adapting methodology and applying governance principles to identify, communicate, and minimize business and technical risks. Executes work in compliance with industry and Microsoft guidelines and procedures. Oversees continuous prioritization among competing demands in their work and identify where impact occurs with customers, ensuring alignment with business priorities and goals.<br><br>Drives team on proactively identifying, anticipating, and setting the foundation with the customer/partner for new cross-solution opportunities for Consumption, Usage & Unified expansion (especially Enhanced Solutions) at scale based on business value to customer/partner and clear understanding of the Microsoft value proposition for supported platforms to empower cloud success, foster and strengthen security and resiliency, and drive AI innovation. Defines the need for change management to ensure team members develop thorough understanding of customer's business and operations to advise on potential solutions. Drives team on acting as a role model for strategically consulting with, actively listening to and respectfully challenging customers/partners, building trust to then advocate for alternative architectures/solutions/approaches that shape and/or enhance customer requirements. Oversees team on driving the identification, anticipation, and evaluation of industry trends (e.g., customer industry verticals, information technology [IT] industry), gathering of customer/partner insights (e.g., feedback around technical preferences, environments, business needs, competitive landscape), and mapping of both existing and novel architecture and digital transformation solutions to customer/partner business outcomes. Holds teams accountable for capturing opportunities in appropriate systems, processes, and tools, working collaboratively across the organization to execute on opportunities.<br><br>Holds team accountable for delivering solutions in line with company methodologies (e.g., product offerings such as value-based deliverables [VBDs], advice, training, technical validation), ensuring proven practices and patterns are followed to prepare highly complex and/or impactful customers for operational readiness and achievement of their business goals and targets. Leveraging knowledge of change management proven practices and/or involving the change management team, proactively helps the customer deploy for long-term organizational adoption to increase customer satisfaction and drive consumption/usage. Oversees team on guiding highly complex and/or impactful customers/partners towards a well-architected (e.g., secure, resilient, artificial intelligence [AI]-enabled), and cost- and performance-optimized solution to increase retention and expansion opportunities. Provides expert guidance across teams on articulating the value of Unified and supports sellers, leading direct-to-customer engagements, and partnering with account teams to build consumption plans aligned with appropriate services. Holds teams accountable for providing feedback to Unified Delivery Team on VBDs to refine and further develop content.<br><br>Oversees team on anticipating, identifying, escalating, and mitigating blockers using appropriate tools and processes to accelerate solution deployment, value realization and usage/consumption for highly complex and/or impactful customers/scenarios. Holds team accountable for proactively applying expert business, technical, industry, and/or enterprise knowledge to architecture or support projects to meet business and information technology (IT) requirements and to quickly resolve identified constraints and blockers expected to have the most impact, leveraging scalable and/or repeatable fixes whenever feasible. Is accountable for mitigation of senior technical decision makers (TDM)-level escalations, defining and implementing recommendations to resolve issues.<br><br><br>Customer Centricity<br>Supports and coaches team on innovating methods for proactively identifying and/or translating customer/partner problems into solutions aligned with Microsoft product and platform strategy, creating or improving an existing business model, and explaining why and/or how they meet customer/partner outcomes and return on investment (ROI) goals (e.g., via proof of concept, minimally viable product [MVP], rapid prototype) relative to competitive offerings. Holds team accountable for influencing, empowering, and driving the customer/partner and its leadership to set their technical strategy and accelerate their adoption and use of Microsoft product/platform strategy-aligned (cross-solution area) solutions. Oversees team on building, fostering, and maintaining relationships with, and influencing technical decision makers (TDMs) up to the C-suite level, and liaising between TDMs and business decision makers (BDMs). Leads and elevates interactions as needed with customers/partners' Chief Information Officer (CIO), Chief Information Security Officer (CISO), and other C-level (CXO) roles to bridge understanding of security, compliance, operational and risk requirements and influence decision making across BDMs, TDMs, CIO and CISO teams, appropriately engaging additional subject matter experts when deeper expertise is required.<br><br>Oversees team on proactively acting as an advocate for and the voice of the customer/partner, sharing ideas, feedback, insights, success stories, and strategic/technical input with Engineering teams, Product Offerings teams, and internal communities across their organization, leveraging relevant insights from feedback tools and systems to influence teams to translate these insights into new or improved offerings for other customers/partners. Leads team on driving the identification of patterns across customers/partners/territories/industries and leveraging them with relevant industry perspective to develop strategic and actionable insights. Leads team on presenting compelling business cases and recommended architectures to program managers and leadership to advocate for and influence product roadmaps, decision making, bug fix prioritization, and own and drive initiatives as appropriate.<br><br>Mobilizes resources within the Customer Success Unit (CSU) and across Microsoft to solve issues. Drives team on acting as a role model for focusing on customer/partner experience through efficient delivery and ensuring a seamless and connected customer experience. Leads team on leveraging deep understanding of customer goals to advocate for and lead the definition of customer/partner conditions of success. Oversees team on anticipating and addressing customer/partner dissatisfaction and unmet needs, including leading customer confidence calls and creating and executing strategies to improve customer experience, value realization, and acceleration of transformation.<br><br><br>People Management<br>Managers deliver success through empowerment and accountability by modeling, coaching, and caring. Model: Live our culture. Embody our values. Practice our leadership principles. Coach: Define team objectives and outcomes. Enable success across boundaries. Help the team adapt and learn. Care: Attract and retain great people. Know each individual’s capabilities and aspirations. Invest in the growth of others.<br><br><br>Technical Leadership<br>Leads team on leveraging market insights and demand signals to partner with leadership in identifying relevant areas in which to drive up-skilling and/or accreditations based on demand. Drives team on role modeling technical readiness, both depth-aligned to solution area priorities and breadth-aligned to Customer Success Unit (CSU)/corporate initiatives (e.g., security, resilience, AI), and influencing across teams to drive their own technical readiness. Oversees team on acting as a mentor, leading readiness and upskilling activities in the team/organization by educating colleagues on technical and non-technical concepts and sharing proven practices. Leads and drives a culture of learning and coaching in both the internal technical community and the broader organization alongside managers towards business objectives.<br><br>Leads team on proactively identifying and anticipating gaps through delivery, communicating those gaps to relevant team members and internal/external stakeholders, and connecting gaps and patterns across business and technology areas that drive changes and improvements to products, intellectual property (IP) (both existing and new), technologies, and/or processes/practices that enable solutions to scale across customers. Oversees team on leading the development of and modifications to Microsoft's structured frameworks and methodologies. Leads team on providing thought leadership and innovation to customers/partners and internal communities at the worldwide level.<br><br>Leads team on leading the direction that internal virtual team members (brought together around technologies and customer/partner challenges) and stakeholders take with customers/partners by sharing ideas, insights, and strategic, technical input across boundaries, using knowledge of Microsoft architectures and their context in the competitive landscape, and actively pursuing opportunities that grow impact and capabilities of the broader organization. Guides team on serving as an industry-leading expert and driving recognition for Microsoft solutions by initiating and driving presentations and engagements with external and internal audiences (e.g., Tech Connect, Build, Ignite) Oversees team on driving collaborative efforts for contributing to and/or developing intellectual property (IP) and proactively identifying patterns where no IP exists (e.g., CoPilot and AI scenarios) to help build scalable and repeatable models. Initiates and drives external technical and non-technical community events (e.g., conferences, seminars, technical meetups, webcasts, blogs, hackathons) that elevate the Microsoft brand, sharing learnings across internal teams and leading their team to do the same. Coaches team on building an external influencer network, supporting Microsoft’s strategy and represents Microsoft's technology vision at events<br><br><br><br><br><b>Qualifications</b><br>Required/minimum qualificationsBachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 10+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience.<br>5+ years people management experience, including managing consultant practice managers, technical sales managers, technical architect managers, and/or people managers.<br>Additional or preferred qualificationsBachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 15+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, software development/support, technology solutions, practice development, architecture, and/or consulting OR Master's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 12+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting OR equivalent experience.<br>8+ years experience working in a customer-facing role (e.g., internal and/or external).<br>8+ years experience leading technical projects, teams, or functions.<br>Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications).<br>8+ years people management experience, including managing consultant practice managers, technical sales managers, technical architect managers, and/or people managers.<br><br><br> <br><p>This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.</p><br><br><br><p>Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about <b><u>requesting accommodations.</u></b></p><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5">
Preferred candidate </h2>
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<b>Years of experience</b>
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No experience required </div>
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<b>Degree</b>
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Bachelor's degree / higher diploma </div>
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