E-marketing Jobs - Medina Saudi

<h3 >About the Role</h3> <p >Recruit Lytix HR is seeking a dedicated Administrative Data Entry File Clerk to join its team. This <strong >full-time, remote position</strong> is based in Medina, Al Madinah, and is open to candidates with <strong >0-1 years of experience</strong>. The role is integral to maintaining organized business operations and ensuring the accuracy of administrative records.</p> <h3 >Position Summary</h3> <p >The Administrative Data Entry File Clerk will be responsible for maintaining digital files, updating databases, and organizing administrative records. This position requires a strong focus on accuracy and efficiency to support daily operations and contribute to team organization and productivity. The successful candidate will work independently within a remote environment.</p> <h3 >Key Responsibilities</h3> <ul > <li >Receive files from various sources, including shared inboxes, portals, internal ticketing tools, and cloud folders.</li> <li >Confirm document types, required fields, signatures, and attachments for all incoming records.</li> <li >Index each record using standard metadata such as client/project ID, date, document category, version, and region.</li> <li >Apply standardized naming conventions and folder structures to ensure consistent document organization.</li> <li >Convert document formats as needed, including PDF merge/split, image-to-PDF conversion, compressing files, and version labeling.</li> <li >Maintain controlled libraries for final, draft, and archived documents, including the application of retention tags.</li> <li >Perform daily spot checks to identify duplicates, misfiles, missing pages, and unreadable scans.</li> <li >Flag exceptions and route them to the correct owner with clear, concise notes.</li> <li >Maintain error logs and contribute to process improvements aimed at reducing rework.</li> <li >Handle sensitive records with strict access controls and maintain confidentiality.</li> <li >Follow retention schedules, legal hold instructions, and deletion/archival rules.</li> <li >Support audits by quickly retrieving records and documenting chain-of-custody steps.</li> <li >Coordinate with HR, Finance, Operations, Legal, or Customer teams to clarify file requirements.</li> <li >Provide status updates on backlog, turnaround time, and issues identified during processing.</li> </ul> <h3 >Required Skills and Tools</h3> <p >Candidates must demonstrate strong attention to detail, reliability, and a commitment to data accuracy. The ability to work independently in a remote setting is essential. Proficiency with the following tools and systems is expected:</p> <ul > <li >Cloud storage platforms (*, Google Drive, SharePoint, Dropbox)</li> <li >Document management tools (*, Adobe Acrobat or equivalents)</li> <li >Spreadsheet software</li> <li >Ticketing systems (*, Jira, Asana, ServiceNow)</li> <li >E-signature platforms</li> <li >Basic office productivity tools</li> </ul> <h3 >Performance Expectations</h3> <p >Success in this role will be measured by several key indicators, including:</p> <ul > <li >Achieving a high accuracy rate (low misfile/metadata error rate).</li> <li >Maintaining efficient turnaround times from file receipt to completion.</li> <li >Managing backlog size effectively and demonstrating consistent daily throughput.</li> <li >Ensuring rapid and complete retrieval of records during audits.</li> <li >Adhering strictly to compliance standards, including access control and retention tagging.</li> </ul> <h3 >Application Information</h3> <p >If you are a detail-oriented individual with strong organizational skills and a commitment to data integrity, we encourage you to apply for this position.</p>

<ul><li>Own end-to-end forensic investigations across endpoints, cloud platforms, and network infrastructure — from initial triage to root cause, including IoC identification, data exfiltration, and unauthorized access</li><li>Coordinate and lead the DFIR team across active investigations, ensuring consistent methodology, evidence integrity, and investigative velocity</li><li>Pull and analyze logs from EDR/XDR, SIEM, DLP, IdP, and email gateway platforms to reconstruct precise attack and user activity timelines</li><li>Acquire forensic images from laptops, mobile devices, servers, and cloud repositories with full chain of custody</li><li>Go deep on artifacts — file systems, memory, registry, logs, config states — to reconstruct exactly what happened and when</li><li>Correlate endpoint, network, and identity telemetry into a coherent picture of attacker behavior and system access</li><li>Build AI-assisted workflows that automate evidence collection, pattern detection, and timeline generation to scale investigative capacity</li><li>Translate technical findings into clear, chronological narratives for executives and cross-functional stakeholders — no jargon, no ambiguity</li><li>Close the loop: feed investigation outcomes back into detection rules, access controls, and policy improvements<br><br></li></ul><strong>Requirements<br><br></strong><strong> Education<br><br></strong><ul><li>Bachelor's in Cybersecurity, International Relations, Computer Science, or related field<br><br></li></ul><strong> Experience<br><br></strong><ul><li>5+ years in digital forensics, incident response, or security investigations, with a track record leading or coordinating DFIR engagements</li><li>Exceptional written and verbal communication in both English &amp; Arabic</li><li>Hands-on proficiency with forensic tooling: FTK, X-Ways, Cellebrite, Axiom, or equivalent platforms</li><li>Strong command of network protocols (TCP/IP, HTTP/S, DNS) and log analysis across SIEM platforms</li><li>Scripting ability in Python, PowerShell, or Bash — used to automate evidence processing, not just theoretically</li><li>Deep working knowledge of Windows, macOS, and Linux/Unix environments at the artifact and system level</li><li>Proven experience integrating AI tools into investigative workflows to accelerate triage, pattern detection, or reporting</li><li>Clear, confident communicator — able to brief executives and work alongside legal, HR, and compliance teams without losing technical precision</li><li>Compliance: Ensuring all operations align with NCA ECC and SAMA CSF regulations</li><li>Saudi nationality is required<br><br></li></ul><strong> Certifications (Highly Preferred)<br><br></strong><ul><li>SANS / GIAC (GCFA, GCFE, GNFA, GCIA or similar)</li><li>IACIS CFCE</li><li>EC-Council CHFI</li><li>Offsec (OSDA, OSIR) <br><br></li></ul><strong>Benefits<br><br></strong> <strong>Impact that Matters</strong> - Build products that shape the future of cybersecurity and protect organizations globally.<br><br> <strong>On-Site Collaboration</strong> - Be at the heart of innovation in our Almadina office, working side by side with passionate experts.<br><br> <strong>Continuous Growth</strong> - Access to certifications, trainings, and opportunities to sharpen your expertise.<br><br> <strong>Ownership Mindset</strong> - Benefit from our <strong>ESOP program</strong> and grow with COGNNA's success.<br><br> <strong>Culture of Trust</strong> - We empower talent, encourage ownership, and celebrate real outcomes.

<p>The HR Operations Manager will be responsible for the following key areas:</p><p>Payroll Execution</p><p>The role manages the end-to-end monthly payroll cycle, ensuring accurate calculation of salaries, shift differentials, and overtime for all employees.</p><p>Regulatory Compliance</p><p>This position maintains full compliance with MHRSD regulations by managing Qiwa contracts, Mudad wage files, and GOSI subscriptions.</p><p>Visa Administration</p><p>The manager oversees the visa and residency lifecycle for expatriate staff through Muqeem and Absher to prevent legal violations.</p><p>HRIS Management</p><p>This role ensures data integrity within the HRIS platform by conducting regular audits and updating employee records promptly.</p><p>Vendor Oversight</p><p>The position manages relationships with medical insurance providers and payroll vendors to ensure service quality and cost control.</p><p>Saudization Strategy</p><p>This role monitors Nitaqat ratios and implements hiring strategies to maintain or improve the company's Saudization tier.</p><p>Reporting and Analytics</p><p>The manager generates monthly HR metrics reports on headcount, turnover, and labor costs for senior leadership review.</p><p>Policy Implementation</p><p>This position enforces HR policies and procedures consistently across all departments and site locations.</p><p>Employee Lifecycle Support</p><p>The role facilitates smooth onboarding and offboarding processes including asset recovery, final settlements, and exit formalities.</p><p>Audit Readiness</p><p>This position maintains organized digital and physical employee files to ensure readiness for internal and external audits.</p><p>Success Metrics</p><ul><li>Zero penalties or violations from MHRSD or GOSI during the fiscal year.</li><li>Payroll accuracy rate of 99.5% or higher in monthly cycles.</li><li>Maintenance of Green or Platinum Nitaqat status throughout the year.</li><li>100% validity of employee visas and residency permits at all times.</li><li>Completion of HRIS data cleanup project within the first six months.</li><li>Positive feedback from internal stakeholders on HR service delivery speed.</li><li>Successful renewal of medical insurance contracts with optimized terms.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Bachelor's degree in Human Resources, Business Administration, or a related field.</p><p>At least eight years of HR operations experience with three years in a supervisory role within the industrial sector.</p><p>Comprehensive knowledge of Saudi Labor Law, Wage Protection System, and GOSI regulations.</p><p>Proven ability to manage payroll for diverse workforces including shift workers and contractors.</p><p>Hands-on experience with Qiwa, Mudad, Muqeem, and GOSI online portals.</p><p>Advanced Excel skills for data analysis and payroll reconciliation.</p><p>Fluency in English and Arabic for effective communication with authorities and staff.</p><p>Strong attention to accuracy in handling sensitive employee data and financial transactions.</p><p>Master's degree in a relevant discipline.</p><p>Experience in the mining, oil and gas, or heavy industry sectors.</p><p>Professional HR certification such as SHRM-CP or CIPD.</p><p>Experience living and working in remote industrial locations.</p>

<p>Set the architecture and standards Define and maintain the cybersecurity reference architecture, design principles and reusable security patterns, and publish them as the standard projects must follow Write technical security standards for identity, network, cloud, endpoint, data protection and application security, mapped to NCA ECC, CCC, DCC and NIST SP 800-53 Design the zero trust target architecture and a phased path to reach it Assure new solutions Run security architecture reviews and design approvals for new projects, platforms and vendor solutions, and issue clear review reports with conditions Lead threat modelling for critical and guest-facing systems, focusing on the threats that matter rather than long generic lists Explain design trade-offs in plain terms to engineers, project managers and executives, and hold the line on risks that can't be accepted Design key security capabilities Design controls for identity and privileged access, network segmentation, secure remote access, encryption and key management, and cloud security posture Embed security into the SDLC and DevSecOps pipelines with engineering and AppSec teams Evaluate and select security technologies with practical proof-of-concept testing, and maintain the security technology roadmap Work across the programme Work with the Strategy team so the architecture supports the roadmap, and with OT Security on IT/OT boundaries Keep an up-to-date view of architecture risks and exceptions, and report them to governance Leadership Capabilities: Builds own understanding of our purpose and values; explores opportunities for impact. Demonstrates strong commitment to personal learning and development; acts as a brand ambassador to help attract top talent. Understands expectations and demonstrates personal accountability for keeping performance on track. Actively focuses on developing effective communication and relationship-building skills. Understands how their daily work contributes to the priorities of the team and the business.</p><p><strong>Desired Candidate Profile</strong></p><p>Years of experience: 6-10 total years Bachelor's in computer science, engineering or a related field Hands-on depth in at least two of: identity and access, network security, cloud security (Azure, AWS or GCP), application security Has produced security architectures or design reviews for real systems in production Working knowledge of NCA ECC, CCC and DCC, and NIST SP 800-53 Clear written and verbal English SABSA or TOGAF training or practice Zero trust design and implementation experience (NIST SP PHONE_NUMBER) Experience with large digital, hospitality, smart-city or critical-infrastructure environments Arabic Language is a bonus At least one preferred: CISSP (ISSAP a plus), SABSA, CCSP. Also valued: TOGAF, AZ-500 / SC-100, AWS Certified Security Specialty, CCSK. Frameworks Knowledge: NCA ECC-2:2024 NCA CCC NCA DCC NIST SP 800-53 Rev 5 NIST SP PHONE_NUMBER ISO/IEC 27001/27002:2022 SABSA TOGAF</p>

<p>As a Threat Detection Engineer at COGNNA, you ll design high-impact detection strategies, build powerful automation, and elevate SOC operations to a world-class standard. You ll also mentor rising cyber talent and collaborate with teams across threat intel, incident response, and platform engineering.</p><h4>Advanced Threat Detection Engineering</h4><p>Build high-fidelity correlation rules and behavioral detections within the COGNNA security platforms. Translate adversary TTPs (MITRE ATT&amp;CK), threat intel, and vulnerability data into actionable logic. Identify detection gaps and introduce new data sources to cover evolving threat landscapes. Automate detection testing and maintain detection quality over time.</p><h4>Platform Engineering &amp; Optimization</h4><p>Lead architecture and optimization of XDR, SIEM, and SOC tech stacks for scale and resilience. Streamline log ingestion pipelines from parsing to normalization and enrichment. Build scripts and automations (Python, PowerShell) to enhance SOC efficiency. Integrate tools across the SOC stack to enable seamless workflows and response.</p><h4>Threat Hunting &amp; Incident Response</h4><p>Collaborate with intel and IR teams to enrich detection use cases and support threat hunts. Provide Tier-3+ support for incident investigations and post-mortem analysis.</p><h4>Mentorship &amp; SOC Maturity</h4><p>Improve SOC playbooks, SOPs, and detection engineering workflows. Stay updated on global and regional threats and evolve detection accordingly. Ensure compliance alignment (e.g., NCA ECC, SAMA CSF).</p><p><strong>Desired Candidate Profile</strong></p><h4>Education</h4><p>Bachelor s in Computer Science, Cybersecurity, or related field.</p><h4>Experience</h4><p>Minimum 3 years of experience with hands-on expertise in developing and maintaining complex detection use cases. Strong understanding of attacker behavior, IR fundamentals, and digital forensics.</p><h4>Technical Skills (You re a Power User!)</h4><ul><li>SIEM: Expert in SIEM queries (SPL, KQL, Lucene), rule tuning, UEBA, and scaling.</li><li>EDR: Deep knowledge of EDR tools and endpoint detection tactics.</li><li>Network Security: Pro at packet analysis (Wireshark), IDS/IPS, and NetFlow.</li><li>Scripting: Advanced skills in Python and/or PowerShell for automation and integration.</li><li>OS Internals: Mastery of Windows/Linux/macOS logging, artifacts, and forensic value.</li><li>Threat Intelligence: Skilled in turning threat intel into real-time detection logic.</li><li>Cloud Security: Strong command of monitoring IaaS/PaaS/SaaS environments.</li></ul><h4>Certifications (Highly Preferred)</h4><ul><li>SANS GIAC (GDAT, GMON, GCIA, GCTI, GCIH)</li><li>Offsec (OSDA)</li><li>INE (eCTHP, eCIR)</li><li>(ISC) CISSP, CSSLP</li></ul><h4>Soft Skills</h4><ul><li>Exceptional analytical thinking and creative problem-solving.</li><li>Excellent communication (English &amp; Arabic), including technical reporting.</li><li>Strong mentorship abilities and a collaborative spirit.</li><li>Self-motivated, focused, and passionate about cyber defense.</li><li>Capable of juggling priorities under high-pressure situations.</li></ul><p>Impact that Matters</p><p>Build products that shape the future of cybersecurity and protect organizations globally.</p><p>On-Site Collaboration</p><p>Be at the heart of innovation in our Almadina office, working side by side with passionate experts.</p><p>Continuous Growth</p><p>Access to certifications, trainings, and opportunities to sharpen your expertise.</p><p>Ownership Mindset</p><p>Benefit from our ESOP program and grow with COGNNA s success.</p><p>Culture of Trust</p><p>We empower talent, encourage ownership, and celebrate real outcomes.</p>

As <strong>a Threat Detection Engineer </strong>at COGNNA, you'll design high-impact detection strategies, build powerful automation, and elevate SOC operations to a world-class standard. You'll also mentor rising cyber talent and collaborate with teams across threat intel, incident response, and platform engineering.<br><br> Advanced Threat Detection Engineering<br><br><ul><li>Build high-fidelity correlation rules and behavioral detections within the COGNNA security platforms</li><li>Translate adversary TTPs (MITRE ATT&amp;CK), threat intel, and vulnerability data into actionable logic</li><li>Identify detection gaps and introduce new data sources to cover evolving threat landscapes</li><li>Automate detection testing and maintain detection quality over time<br><br></li></ul>⚙️ Platform Engineering &amp; Optimization<br><br><ul><li>Lead architecture and optimization of XDR, SIEM, and SOC tech stacks for scale and resilience</li><li>Streamline log ingestion pipelines — from parsing to normalization and enrichment</li><li>Build scripts and automations (Python, PowerShell) to enhance SOC efficiency</li><li>Integrate tools across the SOC stack to enable seamless workflows and response. <br><br></li></ul>️‍♂️ Threat Hunting &amp; Incident Response<br><br><ul><li>Collaborate with intel and IR teams to enrich detection use cases and support threat hunts</li><li>Provide Tier-3+ support for incident investigations and post-mortem analysis<br><br></li></ul> Mentorship &amp; SOC Maturity<br><br><ul><li>Improve SOC playbooks, SOPs, and detection engineering workflows</li><li>Stay updated on global and regional threats — and evolve detection accordingly</li><li>Ensure compliance alignment (e.g., NCA ECC, SAMA CSF)<br><br></li></ul><strong>Requirements<br><br></strong><strong> Education<br><br></strong><ul><li>Bachelor's in Computer Science, Cybersecurity, or related field. <br><br></li></ul><strong> Experience<br><br></strong><ul><li>Minimum 3 years of experience with hands-on expertise in developing and maintaining complex detection use cases</li><li>Strong understanding of attacker behavior, IR fundamentals, and digital forensics. <br><br></li></ul><strong> Technical Skills (You're a Power User!)<br><br></strong><ul><li>SIEM: Expert in SIEM queries (SPL, KQL, Lucene), rule tuning, UEBA, and scaling</li><li>EDR: Deep knowledge of EDR tools and endpoint detection tactics</li><li>Network Security: Pro at packet analysis (Wireshark), IDS/IPS, and NetFlow</li><li>Scripting: Advanced skills in Python and/or PowerShell for automation and integration</li><li>OS Internals: Mastery of Windows/Linux/macOS logging, artifacts, and forensic value</li><li>Threat Intelligence: Skilled in turning threat intel into real-time detection logic</li><li>Cloud Security: Strong command of monitoring IaaS/PaaS/SaaS environments<br><br></li></ul><strong> Certifications (Highly Preferred)<br><br></strong><ul><li> SANS GIAC (GDAT, GMON, GCIA, GCTI, GCIH)</li><li> Offsec (OSDA)</li><li> INE (eCTHP, eCIR)</li><li> (ISC)² CISSP, CSSLP <br><br></li></ul><strong> Soft Skills<br><br></strong><ul><li>Exceptional analytical thinking and creative problem-solving</li><li>Excellent communication (English &amp; Arabic), including technical reporting</li><li>Strong mentorship abilities and a collaborative spirit</li><li>Self-motivated, focused, and passionate about cyber defense</li><li>Capable of juggling priorities under high-pressure situations<br><br></li></ul><strong>Benefits<br><br></strong> <strong>Impact that Matters</strong> - Build products that shape the future of cybersecurity and protect organizations globally.<br><br> <strong>On-Site Collaboration</strong> - Be at the heart of innovation in our Almadina office, working side by side with passionate experts.<br><br> <strong>Continuous Growth</strong> - Access to certifications, trainings, and opportunities to sharpen your expertise.<br><br> <strong>Ownership Mindset</strong> - Benefit from our <strong>ESOP program</strong> and grow with COGNNA's success.<br><br> <strong>Culture of Trust</strong> - We empower talent, encourage ownership, and celebrate real outcomes.

<p>The Learning &amp; Development Coordinator is responsible for supporting the planning, coordination, implementation, and administration of learning and development activities across the hotel. The role ensures that employees receive the required training and development opportunities in line with Sofitel standards, hotel objectives, and operational requirements. Key Responsibilities Learning &amp; Development Coordinate and support the implementation of the hotel's annual Learning &amp; Development plan. Coordinate internal training programs, workshops, and learning activities for all departments. Prepare and maintain monthly training calendars and schedules. Coordinate induction and orientation programs for new employees. Support departmental trainers in preparing and delivering training sessions. Maintain and update training materials, presentations, manuals, and learning resources. Monitor employee attendance and participation in training programs. Follow up on external training programs and ensure effective application of learning in the workplace. Promote e-learning and digital learning platforms across the hotel. Assist in identifying training needs based on performance reviews, guest feedback, audits, and departmental requirements. Administration &amp; Documentation Maintain accurate and up-to-date training records for all employees. Prepare training attendance sheets, evaluations, certificates, and related documentation. Prepare monthly Learning &amp; Development reports and statistics. Maintain employee training files and ensure all required documentation is properly recorded. Assist with the preparation and monitoring of the Learning &amp; Development budget. Ensure training activities comply with hotel and Accor standards. Quality &amp; Performance Support quality improvement initiatives throughout the hotel. Monitor guest feedback and identify training opportunities based on guest satisfaction results. Assist with internal audits, quality inspections, and follow-up action plans. Support departments in implementing corrective and improvement actions related to training and quality. Work closely with department heads and supervisors to improve employee performance and service standards. Employee Development Support the preparation and implementation of individual development plans. Assist managers and supervisors in identifying employee development needs. Support coaching and feedback initiatives across departments. Encourage a culture of continuous learning and professional development. Coordination &amp; Communication Coordinate with the General Manager, Heads of Departments, People &amp; Culture team, and Regional/Area Learning &amp; Development teams when required. Communicate training schedules, programs, and updates to all relevant departments. Ensure effective communication regarding important learning and development initiatives. Build positive working relationships with employees, managers, and external training providers. Key Competencies Positive attitude and professional approach. Strong organizational and time-management skills. Excellent communication and interpersonal skills. Teamwork and collaboration. Coaching and facilitation skills. Attention to detail. Ability to manage multiple tasks and priorities. Flexibility and adaptability in a fast-paced hotel environment. Commitment to employee development and service excellence.</p><p><strong>Desired Candidate Profile</strong></p><h3>Qualifications</h3><ul><li>Bachelor's degree in human resources, Business Administration, Hospitality Management, Education, or a related field.</li><li>Previous experience in Learning &amp; Development, Training, Human Resources, or a similar role, preferably within the hospitality industry.</li><li>Minimum 2 years of relevant experience in training and development, preferably in a hotel environment.</li><li>Good knowledge of training principles, learning methods, and employee development practices.</li><li>Good understanding of hotel operations and service standards.</li><li>Excellent verbal and written communication skills in English.</li><li>Good command of Microsoft Office applications.</li><li>Strong organizational and time-management skills.</li><li>Ability to work effectively with employees and managers from diverse cultural backgrounds.</li><li>Strong interpersonal, coaching, and presentation skills.</li><li>Ability to manage multiple tasks, priorities, and deadlines in a fast-paced environment.</li></ul>

<p>The Learning &amp; Development Coordinator is responsible for supporting the planning, coordination, implementation, and administration of learning and development activities across the hotel. The role ensures that employees receive the required training and development opportunities in line with Sofitel standards, hotel objectives, and operational requirements.</p><h3>Key Responsibilities</h3><h4>Learning &amp; Development</h4><ul><li>Coordinate and support the implementation of the hotel's annual Learning &amp; Development plan.</li><li>Coordinate internal training programs, workshops, and learning activities for all departments.</li><li>Prepare and maintain monthly training calendars and schedules.</li><li>Coordinate induction and orientation programs for new employees.</li><li>Support departmental trainers in preparing and delivering training sessions.</li><li>Maintain and update training materials, presentations, manuals, and learning resources.</li><li>Monitor employee attendance and participation in training programs.</li><li>Follow up on external training programs and ensure effective application of learning in the workplace.</li><li>Promote e-learning and digital learning platforms across the hotel.</li><li>Assist in identifying training needs based on performance reviews, guest feedback, audits, and departmental requirements.</li></ul><h4>Administration &amp; Documentation</h4><ul><li>Maintain accurate and up-to-date training records for all employees.</li><li>Prepare training attendance sheets, evaluations, certificates, and related documentation.</li><li>Prepare monthly Learning &amp; Development reports and statistics.</li><li>Maintain employee training files and ensure all required documentation is properly recorded.</li><li>Assist with the preparation and monitoring of the Learning &amp; Development budget.</li><li>Ensure training activities comply with hotel and Accor standards.</li></ul><h4>Quality &amp; Performance</h4><ul><li>Support quality improvement initiatives throughout the hotel.</li><li>Monitor guest feedback and identify training opportunities based on guest satisfaction results.</li><li>Assist with internal audits, quality inspections, and follow-up action plans.</li><li>Support departments in implementing corrective and improvement actions related to training and quality.</li><li>Work closely with department heads and supervisors to improve employee performance and service standards.</li></ul><h4>Employee Development</h4><ul><li>Support the preparation and implementation of individual development plans.</li><li>Assist managers and supervisors in identifying employee development needs.</li><li>Support coaching and feedback initiatives across departments.</li><li>Encourage a culture of continuous learning and professional development.</li></ul><h4>Coordination &amp; Communication</h4><ul><li>Coordinate with the General Manager, Heads of Departments, People &amp; Culture team, and Regional/Area Learning &amp; Development teams when required.</li><li>Communicate training schedules, programs, and updates to all relevant departments.</li><li>Ensure effective communication regarding important learning and development initiatives.</li><li>Build positive working relationships with employees, managers, and external training providers.</li></ul><h3>Key Competencies</h3><ul><li>Positive attitude and professional approach.</li><li>Strong organizational and time-management skills.</li><li>Excellent communication and interpersonal skills.</li><li>Teamwork and collaboration.</li><li>Coaching and facilitation skills.</li><li>Attention to detail.</li><li>Ability to manage multiple tasks and priorities.</li><li>Flexibility and adaptability in a fast-paced hotel environment.</li><li>Commitment to employee development and service excellence.</li></ul><p><strong>Desired Candidate Profile</strong></p><h4>Qualifications</h4><ul><li>Bachelor's degree in human resources, Business Administration, Hospitality Management, Education, or a related field.</li><li>Previous experience in Learning &amp; Development, Training, Human Resources, or a similar role, preferably within the hospitality industry.</li><li>Minimum 2 years of relevant experience in training and development, preferably in a hotel environment.</li><li>Good knowledge of training principles, learning methods, and employee development practices.</li><li>Good understanding of hotel operations and service standards.</li><li>Excellent verbal and written communication skills in English.</li><li>Good command of Microsoft Office applications.</li><li>Strong organizational and time-management skills.</li><li>Ability to work effectively with employees and managers from diverse cultural backgrounds.</li><li>Strong interpersonal, coaching, and presentation skills.</li><li>Ability to manage multiple tasks, priorities, and deadlines in a fast-paced environment.</li></ul>

<p>The Learning &amp; Development Coordinator is responsible for supporting the planning, coordination, implementation, and administration of learning and development activities across the hotel. The role ensures that employees receive the required training and development opportunities in line with Sofitel standards, hotel objectives, and operational requirements.</p><h3>Key Responsibilities</h3><h4>Learning &amp; Development</h4><ul><li>Coordinate and support the implementation of the hotel's annual Learning &amp; Development plan.</li><li>Coordinate internal training programs, workshops, and learning activities for all departments.</li><li>Prepare and maintain monthly training calendars and schedules.</li><li>Coordinate induction and orientation programs for new employees.</li><li>Support departmental trainers in preparing and delivering training sessions.</li><li>Maintain and update training materials, presentations, manuals, and learning resources.</li><li>Monitor employee attendance and participation in training programs.</li><li>Follow up on external training programs and ensure effective application of learning in the workplace.</li><li>Promote e-learning and digital learning platforms across the hotel.</li><li>Assist in identifying training needs based on performance reviews, guest feedback, audits, and departmental requirements.</li></ul><h4>Administration &amp; Documentation</h4><ul><li>Maintain accurate and up-to-date training records for all employees.</li><li>Prepare training attendance sheets, evaluations, certificates, and related documentation.</li><li>Prepare monthly Learning &amp; Development reports and statistics.</li><li>Maintain employee training files and ensure all required documentation is properly recorded.</li><li>Assist with the preparation and monitoring of the Learning &amp; Development budget.</li><li>Ensure training activities comply with hotel and Accor standards.</li></ul><h4>Quality &amp; Performance</h4><ul><li>Support quality improvement initiatives throughout the hotel.</li><li>Monitor guest feedback and identify training opportunities based on guest satisfaction results.</li><li>Assist with internal audits, quality inspections, and follow-up action plans.</li><li>Support departments in implementing corrective and improvement actions related to training and quality.</li><li>Work closely with department heads and supervisors to improve employee performance and service standards.</li></ul><h4>Employee Development</h4><ul><li>Support the preparation and implementation of individual development plans.</li><li>Assist managers and supervisors in identifying employee development needs.</li><li>Support coaching and feedback initiatives across departments.</li><li>Encourage a culture of continuous learning and professional development.</li></ul><h4>Coordination &amp; Communication</h4><ul><li>Coordinate with the General Manager, Heads of Departments, People &amp; Culture team, and Regional/Area Learning &amp; Development teams when required.</li><li>Communicate training schedules, programs, and updates to all relevant departments.</li><li>Ensure effective communication regarding important learning and development initiatives.</li><li>Build positive working relationships with employees, managers, and external training providers.</li></ul><h3>Key Competencies</h3><ul><li>Positive attitude and professional approach.</li><li>Strong organizational and time-management skills.</li><li>Excellent communication and interpersonal skills.</li><li>Teamwork and collaboration.</li><li>Coaching and facilitation skills.</li><li>Attention to detail.</li><li>Ability to manage multiple tasks and priorities.</li><li>Flexibility and adaptability in a fast-paced hotel environment.</li><li>Commitment to employee development and service excellence.</li></ul><p><strong>Desired Candidate Profile</strong></p><h4>Qualifications</h4><ul><li>Bachelor's degree in human resources, Business Administration, Hospitality Management, Education, or a related field.</li><li>Previous experience in Learning &amp; Development, Training, Human Resources, or a similar role, preferably within the hospitality industry.</li><li>Minimum 2 years of relevant experience in training and development, preferably in a hotel environment.</li><li>Good knowledge of training principles, learning methods, and employee development practices.</li><li>Good understanding of hotel operations and service standards.</li><li>Excellent verbal and written communication skills in English.</li><li>Good command of Microsoft Office applications.</li><li>Strong organizational and time-management skills.</li><li>Ability to work effectively with employees and managers from diverse cultural backgrounds.</li><li>Strong interpersonal, coaching, and presentation skills.</li><li>Ability to manage multiple tasks, priorities, and deadlines in a fast-paced environment.</li></ul>

<p>The Quality Assurance/Inspector plays a vital role in the evaluation of 200 master trainers over a 3-year national workforce development programme in Saudi Arabia. Working under the guidance of the Lead Reviewer, you will conduct in-class observations, participant interviews, and produce bilingual (Arabic/English) reports aligned to a structured QA framework. This role ensures the collection of accurate, evidence-based insights into trainer delivery and effectiveness, contributing to the programme s goals of raising instructional standards and supporting consistent, high-quality learning experiences. Observers work collaboratively in mixed-background teams to provide well-rounded, fair assessments and uphold the integrity of the evaluation process. This role blends field-based evaluation with analytical report writing and offers a unique opportunity to contribute directly to human capital development across the Kingdom.</p> <h3>Key Responsibilities:</h3> <ul> <li>In-Class Observations: Conduct 2-day in-class observations of master trainers during training sessions, including attendee interviews (~10%).Apply the QA framework to assess delivery, engagement, and effectiveness.</li> <li>Reporting: Evaluate delivery, engagement, and effectiveness using a structured QA framework. Draft clear, bilingual (Arabic/English) reports (~1,200 words) within 2 3 days of observation. Revise reports based on feedback from the Lead Reviewer to ensure consistency and quality.</li> <li>Collaboration and Feedback: Collaborate with co-observers, participate in calibration sessions, and provide input during the pilot phase. Coordinate with the Lead Reviewer and Project Manager to align on deliver.</li> <li>Logistics and Travel: Coordinate with the Project Manager on scheduling and travel across Saudi Arabia (up to 5 trips per cohort). Maintain flexibility to participate in multiple observations per round.</li> <li>Training Participation: Attend training and periodic workshops to maintain methodology alignment, QA criteria, and reporting format.</li> </ul> <h3>What You ll bring:</h3> <ul> <li>A sharp eye for detail and structured thinking to assess and interpret trainer performance.</li> <li>Strong communication and interpersonal skills for conducting interviews and working with diverse teams.</li> <li>Bilingual writing ability to produce clear, concise, actionable reports in Arabic and English.</li> <li>Cultural sensitivity and adaptability when engaging with varied training environments across KSA.</li> <li>A collaborative mindset and openness to feedback, calibration, and shared learning.</li> <li>Organisational discipline to meet observation and reporting deadlines in a fast-paced setting.</li> </ul> <h3>Qualifications (We're interested in anyone who meets all of the following):</h3> <ul> <li>Essential Bachelor s degree or equivalent in education, training, HR, or a related field.</li> <li>Minimum of 2 years experience in training observation, teaching, or professional evaluation.</li> <li>Fluent in Arabic and English (spoken and written), with ability to draft bilingual reports.</li> <li>Ability to travel within Saudi Arabia and adapt to flexible working schedules.</li> </ul> <h3>Desirable</h3> <ul> <li>Experience in adult learning or professional development, particularly in the GCC/KSA.</li> <li>Familiarity with QA frameworks or assessment methodologies (e.g., rubrics).</li> <li>Prior experience in bilingual reporting or cross-disciplinary team collaboration.</li> </ul> <p>At Etio, we don t just implement platforms - we drive meaningful transformation. This is your chance to play a central role in scaling digital learning that has national and global impact. You ll help shape our future, grow our capability, and ensure our solutions land with clarity, value, and measurable change.</p><p><strong>Desired Candidate Profile</strong></p><p>Essential Bachelor s degree or equivalent in education, training, HR, or a related field. Minimum of 2 years experience in training observation, teaching, or professional evaluation. Fluent in Arabic and English (spoken and written), with ability to draft bilingual reports. Ability to travel within Saudi Arabia and adapt to flexible working schedules.</p> <p>Desirable Experience in adult learning or professional development, particularly in the GCC/KSA. Familiarity with QA frameworks or assessment methodologies (e.g., rubrics). Prior experience in bilingual reporting or cross-disciplinary team collaboration.</p>

<p>Turn guest feedback and operational data into clear insights that help Sofitel Jabal Omar Makkah deliver thoughtful, personalised service. Support brand standards, quality assurance and continuous improvement through accurate analysis, effective system administration and practical recommendations across the guest journey. Role Description / What you will do Monitor ALICE guest requests to verify timely acknowledgement, tracking and closure against agreed service levels; highlight overdue cases and recurring gaps. Analyse response and resolution times, guest satisfaction scores and sentiment trends across ALICE, TrustYou and other relevant platforms. Review guest survey and online travel agency feedback, including Booking.com insights, to identify strengths and opportunities for improvement. Identify recurring service issues and support root cause analysis; recommend corrective and preventive actions and follow up on their effectiveness. Conduct quality audits of hotel products and services against brand standards, using approved operational checklists and LQA tools; record findings accurately. Maintain internal self-audit records in MyLQA and coordinate follow-up with the relevant departments. Develop and maintain Excel and Power BI dashboards covering guest feedback, operational performance and service efficiency. Validate reporting data for accuracy, consistency and completeness, investigating discrepancies with the relevant teams. Support administration of TrustYou, HERO and ALICE, coordinating system issues and functionality checks with IT and platform support teams. Maintain approved user access, roles and permissions in accordance with hotel governance procedures and confidentiality requirements. Train and support Heartists in the effective use of quality and guest experience systems, aligned with operational and brand standards. Monitor system adoption across departments and highlight usage gaps, training needs and opportunities to improve workflows. Maintain accurate departmental attendance and training records in SST and designated learning systems; ensure timely uploads and structured filing. Prepare the daily briefing bulletin with relevant quality updates, performance insights and priority follow-up actions. Produce monthly ALICE dashboards and TrustYou reports, including guest satisfaction survey results, online review trends and actionable recommendations. Compile monthly training reports covering on-the-job, off-the-job and online learning, in coordination with the Learning &amp; Development team. Prepare quarterly hotel quality presentations and periodic or ad hoc reports for the Director of Quality &amp; Guest Experience. Communicate findings clearly to department heads and support practical improvements to guest experience, service consistency and operational efficiency. Identify opportunities for process improvement, reporting automation and system enhancement, and encourage departments to use data in daily decision-making. Other Responsibilities Support pre-opening quality readiness, operational rehearsals and follow-up on identified gaps. Maintain organised documentation for Quality and Learning &amp; Development, protect guest and Heartist information, and provide administrative support and other duties reasonably related to the role as assigned. Sustainability : Support responsible hospitality by incorporating relevant sustainability observations into quality checks and sharing improvement opportunities with the appropriate departments. Use digital reporting and audit records where practical, reduce unnecessary printing and encourage efficient use of resources in daily work.</p><p><strong>Desired Candidate Profile</strong></p><p>Diploma or bachelor s degree in Hospitality Management, Business Analytics, Quality Management, Information Systems or a related field; equivalent relevant experience may be considered. Experience in hotel quality, guest experience analysis, operational reporting or a similar analytical role is preferred. Strong Excel skills and practical knowledge of Power BI, including data preparation, dashboard development and clear presentation of performance indicators. Ability to interpret guest feedback, identify sentiment trends and translate operational data into practical recommendations. Understanding of quality assurance, audit methods and root cause analysis; familiarity with LQA and luxury hospitality standards is an advantage. Familiarity with ALICE, TrustYou, MyLQA, HERO, Opera Cloud or Hudini is an advantage, with the ability to learn new systems quickly. High attention to detail and a disciplined approach to data validation, documentation, confidentiality and user access administration. Clear written and spoken English and strong presentation skills; Arabic language skills are an advantage. Strong organisation, critical thinking and problem-solving skills, with the ability to meet reporting deadlines and follow up across departments. A collaborative, service-minded approach and confidence in supporting and training colleagues; luxury hotel or pre-opening experience is an advantage.</p>

<p>&nbsp;We are seeking a friendly, dependable, and customer-focused Customer Service Representative to join our remote team. This entry-level position assists customers with questions, account information, orders, service requests, and general support through approved communication channels. The ideal candidate communicates clearly, listens carefully, stays organized, and enjoys helping customers resolve routine concerns. You should be comfortable using computers, email, chat platforms, and online systems while working independently. Previous professional customer service experience is not required. Training and ongoing guidance will be provided. Recent graduates, career changers, individuals returning to the workforce, and candidates seeking their first remote customer service role are encouraged to apply.</p><h3>Key Responsibilities</h3><h4>Customer Service &amp; Support</h4><p>Respond to customer questions professionally and courteously. Assist with routine product, service, order, and account inquiries. Provide accurate information using approved company resources. Help customers understand processes and next steps. Identify customer needs and provide appropriate assistance. Resolve routine concerns within established guidelines. Escalate complex or unresolved issues when necessary. Maintain a positive and professional customer experience.</p><h4>Email, Chat &amp; Phone Support</h4><p>Assist customers through approved communication channels. Provide clear and helpful written or verbal responses. Manage multiple routine customer requests when required. Use approved templates, scripts, and support resources appropriately. Maintain professional communication during challenging interactions. Route specialized requests to the appropriate department.</p><h4>Account &amp; Records Management</h4><p>Enter and update customer information in approved systems. Maintain accurate customer profiles and interaction records. Review information for completeness and accuracy. Update authorized account details. Document customer questions, actions, and resolutions. Identify missing or inconsistent information. Protect confidential customer information.</p><h4>Issue Resolution</h4><p>Listen carefully to customer concerns. Ask appropriate questions to understand the issue. Follow established troubleshooting and resolution procedures. Provide clear instructions and next steps. Escalate technical, billing, account, or policy-related issues appropriately. Follow up on assigned cases when required. Document resolutions accurately.</p><h4>Ticket &amp; Request Management</h4><p>Create and update customer support tickets. Categorize requests accurately. Maintain clear case notes. Track open and pending issues. Update ticket status as work progresses. Follow established response and resolution timelines. Close completed cases according to company procedures.</p><h4>Administrative Support</h4><p>Enter customer and service information accurately. Update spreadsheets, trackers, and internal records. Process routine forms and requests. Maintain organized digital documentation. Review entries for basic errors or missing information. Assist with additional administrative tasks as assigned.</p><h4>Team Communication</h4><p>Communicate professionally with supervisors and colleagues. Coordinate with other departments regarding customer requests. Provide updates regarding unresolved cases. Ask for assistance when issues fall outside assigned responsibilities. Participate in virtual meetings, coaching, and training. Maintain dependable communication during scheduled working hours.</p><p><strong>Desired Candidate Profile</strong></p><h3>Required Qualifications</h3><ul><li>High school diploma, GED, or equivalent.</li><li>Basic computer and typing proficiency.</li><li>Strong written and verbal communication skills.</li><li>Friendly and professional communication style.</li><li>Good listening and problem-solving abilities.</li><li>Strong attention to detail.</li><li>Good organization and time-management skills.</li><li>Ability to follow established policies and procedures.</li><li>Ability to manage multiple routine customer requests.</li><li>Ability to remain professional during challenging interactions.</li><li>Ability to work independently in a remote environment.</li><li>Willingness to learn new software and support processes.</li><li>Ability to maintain confidentiality.</li><li>Reliable internet connection and suitable remote workspace.</li></ul><h3>Preferred Qualifications</h3><ul><li>Previous professional experience is not required.</li><li>Familiarity with any of the following may be helpful: Customer service or customer support. Email, chat, or phone support. CRM or ticket-management systems. Microsoft Office or Google Workspace. Data entry and records management. Order processing or account support. Retail, hospitality, reception, or administrative support. Remote collaboration tools.</li><li>Internships, volunteer work, academic activities, retail, hospitality, freelance work, or other customer-facing responsibilities may also be considered relevant.</li></ul><h3>Skills &amp; Competencies</h3><ul><li>Customer service and active listening.</li><li>Clear and professional communication.</li><li>Problem solving and patience.</li><li>Attention to detail and accuracy.</li><li>Organization and time management.</li><li>Computer and typing skills.</li><li>Dependability and adaptability.</li><li>Team collaboration.</li><li>Confidential handling of information.</li></ul><h3>Ideal Candidate</h3><p>You may be a strong fit if you enjoy helping people, communicate professionally, and approach customer concerns with patience and a solution-focused attitude. You are dependable, organized, comfortable learning new systems, and able to work independently while staying connected with a remote team. This position is suitable for candidates interested in developing a career in customer service, customer support, client relations, account support, or business operations.</p>

<p><b>Position Overview</b> We are seeking a motivated and detail-oriented Junior Front-End Developer to join our remote team. This entry-level position supports the development, maintenance, and improvement of responsive websites and web-based applications. The ideal candidate has a foundational understanding of HTML, CSS, and JavaScript , enjoys solving problems, and is interested in creating clean, accessible, and user-friendly digital experiences. Previous professional development experience is not required. Candidates may demonstrate their skills through coursework, personal projects, coding bootcamps, internships, freelance work, or self-directed learning. Training, technical guidance, and ongoing support will be provided. This opportunity is well suited for recent graduates, self-taught developers, bootcamp graduates, career changers, and candidates seeking their first professional role in web development.</p><h3>Key Responsibilities</h3><h4>Front-End Development</h4><ul><li>Build and update responsive web pages and user interfaces.</li><li>Write clean and organized HTML, CSS, and JavaScript.</li><li>Convert approved designs or mockups into functional web pages.</li><li>Modify existing website components and layouts.</li><li>Assist with developing reusable front-end components.</li><li>Ensure pages display correctly across common screen sizes.</li><li>Follow established coding standards and development procedures.</li><li>Participate in code reviews and incorporate feedback.</li></ul><h4>Website Maintenance</h4><ul><li>Update website content, layouts, links, forms, and interface elements.</li><li>Assist with identifying and resolving basic front-end issues.</li><li>Test changes before deployment.</li><li>Help maintain existing websites and web applications.</li><li>Identify broken links, visual inconsistencies, or usability issues.</li><li>Document completed updates and technical changes.</li></ul><h4>Responsive Design &amp; User Experience</h4><ul><li>Help create interfaces that work across desktop, tablet, and mobile devices.</li><li>Follow responsive web-design principles.</li><li>Maintain consistency with approved design systems and brand guidelines.</li><li>Assist with improving navigation and usability.</li><li>Follow basic web accessibility practices.</li><li>Collaborate with designers and other team members on interface improvements.</li></ul><h4>Testing &amp; Debugging</h4><ul><li>Test web pages across supported browsers and devices.</li><li>Identify basic HTML, CSS, and JavaScript issues.</li><li>Troubleshoot layout and styling problems.</li><li>Use browser developer tools to investigate issues.</li><li>Document bugs and communicate findings clearly.</li><li>Verify fixes before tasks are marked complete.</li><li>Escalate complex technical problems to senior developers when necessary.</li></ul><h4>Development Workflow</h4><ul><li>Use Git or similar version-control tools for assigned development work.</li><li>Maintain organized project files and code.</li><li>Follow established development and deployment workflows.</li><li>Update task or project-management systems.</li><li>Track assigned development tasks and deadlines.</li><li>Review technical documentation and internal guidelines.</li><li>Participate in virtual development meetings and training sessions.</li></ul><h4>Team Collaboration</h4><ul><li>Work with developers, designers, project coordinators, and other team members.</li><li>Communicate progress and blockers clearly.</li><li>Ask questions when technical requirements are unclear.</li><li>Receive and apply constructive feedback.</li><li>Participate in remote team discussions and project updates.</li><li>Maintain dependable communication during scheduled working hours.</li></ul><h3>Required Qualifications</h3><ul><li>Basic understanding of HTML5 and CSS3.</li><li>Foundational knowledge of JavaScript.</li><li>Understanding of responsive web-design concepts.</li><li>Familiarity with common web browsers and developer tools.</li><li>Basic understanding of website structure and user interfaces.</li><li>Strong attention to detail.</li><li>Good problem-solving and analytical skills.</li><li>Ability to follow technical instructions and documentation.</li><li>Willingness to learn new technologies and development practices.</li><li>Effective written and verbal communication skills.</li><li>Ability to work independently and collaboratively in a remote environment.</li><li>Reliable internet connection and suitable remote workspace.</li><li>A college degree is not necessarily required if the candidate can demonstrate relevant foundational skills.</li></ul><h3><br></h3><p><strong>Desired Candidate Profile</strong></p><p>Required Qualifications Basic understanding of HTML5 and CSS3. Foundational knowledge of JavaScript. Understanding of responsive web-design concepts. Familiarity with common web browsers and developer tools. Basic understanding of website structure and user interfaces. Strong attention to detail. Good problem-solving and analytical skills. Ability to follow technical instructions and documentation. Willingness to learn new technologies and development practices. Effective written and verbal communication skills. Ability to work independently and collaboratively in a remote environment. Reliable internet connection and suitable remote workspace. A college degree is not necessarily required if the candidate can demonstrate relevant foundational skills.</p><p>Preferred Qualifications Professional experience is not required. Familiarity with any of the following is helpful: React, Vue, Angular, or another front-end framework. Git and GitHub or similar version-control platforms. CSS Flexbox and Grid. Bootstrap, Tailwind CSS, or similar styling frameworks. REST APIs and JSON. npm or other package-management tools. TypeScript. Figma or similar design tools. Basic web accessibility principles. Basic search engine optimization concepts. Browser testing and debugging. Command-line tools. Agile or task-management workflows. Personal websites, GitHub projects, coursework, bootcamp projects, internships, freelance projects, or other examples of development work are welcome.</p>

<div><span style="font-size: 11px;">Position Summary</span></div><div><span style="font-size: 11px;">We are seeking an experienced Senior Network Engineer to manage and lead enterprise IT infrastructure operations across Data Center (Azure and On-Premises) and Network Infrastructure environments.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">The ideal candidate will possess deep technical expertise, strong operational leadership capabilities, and a strategic mindset to drive innovation through AI, Generative AI, and Agentic AI-enabled IT Operations.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">This role is responsible for ensuring infrastructure availability, service reliability, SLA compliance, security, operational excellence, and continuous improvement across enterprise environments.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Key Responsibilities</span></div><div><span style="font-size: 11px;">Infrastructure Operations</span></div><div><span style="font-size: 11px;">Lead end-to-end operations of:</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Data Center Infrastructure (Azure &amp; On-Premises)</span></div><div><span style="font-size: 11px;">Network Infrastructure (LAN, WAN, Wi-Fi, SD-WAN)</span></div><div><span style="font-size: 11px;">Responsibilities include:</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Ensuring high availability, performance, scalability, and reliability of infrastructure services</span></div><div><span style="font-size: 11px;">Managing proactive monitoring, incident management, problem management, and Root Cause Analysis (RCA)</span></div><div><span style="font-size: 11px;">Maintaining operational readiness and capacity planning for critical systems</span></div><div><span style="font-size: 11px;">Service Delivery &amp; Operations Management</span></div><div><span style="font-size: 11px;">Establish and maintain service levels aligned with business requirements</span></div><div><span style="font-size: 11px;">Monitor and achieve SLA, OLA, KPI, and uptime targets</span></div><div><span style="font-size: 11px;">Lead major incident management and service restoration activities</span></div><div><span style="font-size: 11px;">Ensure adherence to ITIL processes and service management best practices</span></div><div><span style="font-size: 11px;">Drive operational governance and continuous service improvement initiatives</span></div><div><span style="font-size: 11px;">Security &amp; Compliance</span></div><div><span style="font-size: 11px;">Ensure enterprise infrastructure complies with security and regulatory requirements</span></div><div><span style="font-size: 11px;">Implement and maintain network security controls, access management, and infrastructure hardening</span></div><div><span style="font-size: 11px;">Support disaster recovery, business continuity, and risk mitigation strategies</span></div><div><span style="font-size: 11px;">Stakeholder &amp; Customer Management</span></div><div><span style="font-size: 11px;">Act as the primary interface between business stakeholders, customers, and infrastructure teams</span></div><div><span style="font-size: 11px;">Build and maintain strong relationships with customers and senior leadership</span></div><div><span style="font-size: 11px;">Present operational reviews, service reports, and improvement plans to executive stakeholders</span></div><div><span style="font-size: 11px;">Manage escalations effectively and ensure high customer satisfaction</span></div><div><span style="font-size: 11px;">Team Leadership</span></div><div><span style="font-size: 11px;">Lead, mentor, and develop multidisciplinary infrastructure teams</span></div><div><span style="font-size: 11px;">Manage workforce planning, performance management, coaching, and succession planning</span></div><div><span style="font-size: 11px;">Foster a culture of accountability, innovation, collaboration, and operational excellence</span></div><div><span style="font-size: 11px;">AI &amp; Automation</span></div><div><span style="font-size: 11px;">Drive adoption of AI, Generative AI, and Agentic AI technologies within IT Operations</span></div><div><span style="font-size: 11px;">Identify automation opportunities across infrastructure and support processes</span></div><div><span style="font-size: 11px;">Implement AI-driven monitoring, analytics, predictive operations, and self-healing capabilities</span></div><div><span style="font-size: 11px;">Improve operational efficiency and productivity through automation initiatives</span></div><div><span style="font-size: 11px;">Continuous Improvement &amp; Transformation</span></div><div><span style="font-size: 11px;">Lead infrastructure modernization and digital transformation programs</span></div><div><span style="font-size: 11px;">Implement best practices in observability, monitoring, reliability engineering, and cloud operations</span></div><div><span style="font-size: 11px;">Support cloud migration and hybrid infrastructure transformation initiatives</span></div><div><span style="font-size: 11px;">Drive process optimization and continuous service improvement</span></div><div><span style="font-size: 11px;">Vendor &amp; Financial Management</span></div><div><span style="font-size: 11px;">Manage technology vendors, service providers, and support partners</span></div><div><span style="font-size: 11px;">Participate in budgeting, forecasting, and cost optimization initiatives</span></div><div><span style="font-size: 11px;">Ensure optimal utilization of infrastructure assets and service contracts</span></div><div><br></div><p><strong>Desired Candidate Profile</strong></p><div><span style="font-size: 11px;">Required Qualifications</span></div><div><span style="font-size: 11px;">Education</span></div><div><span style="font-size: 11px;">Bachelor's Degree in:</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Computer Science</span></div><div><span style="font-size: 11px;">Information Technology</span></div><div><span style="font-size: 11px;">Engineering</span></div><div><span style="font-size: 11px;">Related discipline</span></div><div><span style="font-size: 11px;">Experience</span></div><div><span style="font-size: 11px;">Minimum 15+ years of experience in IT Infrastructure and Network Operations</span></div><div><span style="font-size: 11px;">Minimum 5+ years in leadership or managerial roles managing large infrastructure teams</span></div><div><span style="font-size: 11px;">Proven experience managing enterprise-scale and mission-critical environments</span></div><div><span style="font-size: 11px;">Experience working within Managed Services or large enterprise customer environments is mandatory</span></div><div><span style="font-size: 11px;">Technical Skills</span></div><div><span style="font-size: 11px;">Network Technologies</span></div><div><span style="font-size: 11px;">Cisco Campus &amp; Data Center Solutions</span></div><div><span style="font-size: 11px;">Huawei Campus &amp; Data Center Solutions</span></div><div><span style="font-size: 11px;">LAN, WAN, Wi-Fi, SD-WAN Technologies</span></div><div><span style="font-size: 11px;">Network Design, Deployment, and Operations</span></div><div><span style="font-size: 11px;">Security Technologies</span></div><div><span style="font-size: 11px;">Fortinet Security Solutions</span></div><div><span style="font-size: 11px;">Cisco Security Technologies</span></div><div><span style="font-size: 11px;">Firewalls</span></div><div><span style="font-size: 11px;">Access Control</span></div><div><span style="font-size: 11px;">Network Segmentation</span></div><div><span style="font-size: 11px;">Disaster Recovery &amp; Business Continuity Planning</span></div><div><span style="font-size: 11px;">Cloud &amp; Data Center</span></div><div><span style="font-size: 11px;">Microsoft Azure Infrastructure</span></div><div><span style="font-size: 11px;">Hybrid Cloud Environments</span></div><div><span style="font-size: 11px;">On-Premises Data Center Operations</span></div><div><span style="font-size: 11px;">Infrastructure Monitoring &amp; Capacity Management</span></div><div><span style="font-size: 11px;">Operations &amp; Service Management</span></div><div><span style="font-size: 11px;">ITIL Framework</span></div><div><span style="font-size: 11px;">Incident Management</span></div><div><span style="font-size: 11px;">Problem Management</span></div><div><span style="font-size: 11px;">Change Management</span></div><div><span style="font-size: 11px;">SLA/KPI Governance</span></div><div><span style="font-size: 11px;">Operational Reporting</span></div><div><span style="font-size: 11px;">Service Delivery Management</span></div><div><span style="font-size: 11px;">Automation &amp; AI</span></div><div><span style="font-size: 11px;">Infrastructure Automation</span></div><div><span style="font-size: 11px;">AIOps (AI-Driven Operations)</span></div><div><span style="font-size: 11px;">Generative AI Solutions</span></div><div><span style="font-size: 11px;">Agentic AI Solutions</span></div><div><span style="font-size: 11px;">Predictive Analytics</span></div><div><span style="font-size: 11px;">Self-Healing Infrastructure</span></div><div><span style="font-size: 11px;">Key Competencies</span></div><div><span style="font-size: 11px;">Customer &amp; Stakeholder Management</span></div><div><span style="font-size: 11px;">Service Delivery Management</span></div><div><span style="font-size: 11px;">Operational Governance</span></div><div><span style="font-size: 11px;">Strategic Planning</span></div><div><span style="font-size: 11px;">Team Leadership &amp; Mentoring</span></div><div><span style="font-size: 11px;">Communication &amp; Presentation Skills</span></div><div><span style="font-size: 11px;">Problem Solving &amp; Decision Making</span></div><div><span style="font-size: 11px;">AI-Driven Innovation Mindset</span></div><div><span style="font-size: 11px;">Continuous Improvement &amp; Transformation Leadership</span></div><div><span style="font-size: 11px;">Preferred Candidate Profile</span></div><div><span style="font-size: 11px;">Strong hands-on experience with Cisco, Huawei, and Fortinet technologies</span></div><div><span style="font-size: 11px;">Proven track record managing enterprise network and infrastructure operations</span></div><div><span style="font-size: 11px;">Experience supporting large-scale customers across Saudi Arabia, GCC, and Middle East environments</span></div><div><span style="font-size: 11px;">Strong leadership, customer management, and service delivery expertise</span></div><div><span style="font-size: 11px;">Experience driving automation, cloud adoption, AIOps, and infrastructure transformation initiatives</span></div><div><span style="font-size: 11px;">Strong understanding of AI-enabled infrastructure operations and modern enterprise technology landscapes</span></div><div><span style="font-size: 11px;">Must Have</span></div><div><span style="font-size: 11px;">Strong experience with Cisco, Huawei, and Fortinet technologies.</span></div><div><span style="font-size: 11px;">Proven track record managing enterprise network and infrastructure operations.</span></div><div><span style="font-size: 11px;">Experience supporting large-scale customers within GCC/Middle East environments.</span></div><div><span style="font-size: 11px;">Strong leadership, customer management, and service delivery background</span></div><div><span style="font-size: 11px;">Experience driving automation, cloud adoption, and infrastructure transformation initiatives.</span></div>

<p>Job Description: Fracturing Electronic Technician Position: Fracturing Electronic Technician Number of Positions: 2 Location: Saudi Arabia Industry: Oil &amp; Gas / Well Services Rotation: 8 Weeks On / 4 Weeks Off Position Overview A major Oil &amp; Gas Services Company operating in Saudi Arabia is seeking 2 experienced Fracturing Electronic Technicians to support its hydraulic fracturing operations. The successful candidates will be responsible for the installation, inspection, testing, maintenance, calibration, troubleshooting, and repair of electronic and control systems associated with hydraulic fracturing equipment. The role requires strong practical experience with electronic control systems, data acquisition systems, instrumentation, sensors, PLCs, electrical/electronic equipment, and computerized fracturing systems. The technician will work closely with fracturing operators, engineers, supervisors, and other field personnel to ensure equipment operates safely and reliably.</p><ul><li>Maintain, troubleshoot, repair, and test electronic and control systems used in hydraulic fracturing operations.</li><li>Perform pre-job inspections, functional testing, calibration, and commissioning of electronic equipment.</li><li>Maintain electronic control systems associated with fracturing pumps, blenders, chemical systems, hydration units, data acquisition systems, and associated equipment.</li><li>Diagnose faults in electronic circuits, control panels, PLC systems, communication networks, sensors, transmitters, and instrumentation.</li><li>Troubleshoot pressure, temperature, flow, density, vibration, and other field instrumentation.</li><li>Install, test, calibrate, and maintain sensors and measurement devices.</li><li>Support the operation and maintenance of fracturing data acquisition and monitoring systems.</li><li>Assist with integration and communication between fracturing equipment, control systems, and data acquisition platforms.</li><li>Perform calibration and verification of electronic and instrumentation equipment in accordance with company procedures.</li><li>Use electronic test equipment such as multimeters, insulation testers, signal generators, calibrators, and diagnostic tools.</li><li>Read and interpret electrical schematics, wiring diagrams, circuit diagrams, instrumentation drawings, and equipment manuals.</li><li>Identify and rectify electronic and instrumentation faults efficiently to minimize operational downtime.</li><li>Maintain accurate records of inspections, repairs, calibrations, faults, and equipment status.</li><li>Conduct preventive maintenance on electronic and control equipment.</li><li>Assist with equipment rig-up, function testing, pressure testing, and pre-job checks where required.</li><li>Ensure spare parts, tools, test equipment, and electronic components are properly maintained and available for operations.</li><li>Work closely with Fracturing Supervisors, Equipment Operators, Engineers, and Maintenance Personnel.</li><li>Participate in toolbox talks, pre-job meetings, risk assessments, and HSE activities.</li><li>Comply with all company, client, and Saudi Arabian HSE requirements.</li><li>Participate in emergency response activities as required.</li></ul><p>Technical Responsibilities</p><p>The successful candidate should have practical knowledge of, and experience with, some or all of the following:</p><ul><li>PLC-based control systems</li><li>Electronic control panels</li><li>Data acquisition systems</li><li>Hydraulic fracturing instrumentation</li><li>Pressure and temperature transmitters</li><li>Flow meters and density measurement systems</li><li>Electronic sensors and transducers</li><li>Digital and analog signal systems</li><li>Communication and networking systems</li><li>Remote monitoring and control systems</li><li>Electrical/electronic troubleshooting</li><li>Control system interfaces</li><li>Computer-based monitoring systems</li><li>Calibration systems and test equipment</li><li>Preventive and corrective maintenance</li></ul><p>Required Experience</p><ul><li>Proven experience as an Electronic Technician, Instrumentation Technician, or Electrical/Electronic Technician within the Oil &amp; Gas industry.</li><li>Previous experience supporting hydraulic fracturing or well services equipment is highly desirable.</li><li>Strong hands-on experience troubleshooting electronic and instrumentation systems.</li><li>Experience with PLCs, control systems, data acquisition systems, sensors, and field instrumentation.</li><li>Experience reading electrical schematics, wiring diagrams, and instrumentation drawings.</li><li>Experience with calibration and testing of electronic instruments.</li><li>Ability to diagnose faults using appropriate electronic test and diagnostic equipment.</li><li>Experience working in demanding field environments and supporting continuous operations.</li><li>Strong understanding of HSE requirements associated with oilfield and high-pressure equipment.</li><li>Ability to work independently while also functioning effectively as part of a multidisciplinary field crew.</li></ul><p>Benefit of Working with Visuna?</p><ul><li>A dedicated member of the team responsible for your placements and welfare</li><li>Some of the best day rates in the industry</li><li>FREE worldwide insurance and Medevac cover whist on a Placement</li><li>24/7 access to our specialist support team</li><li>Assistance and advice on a range of business topics</li><li>FREE access to our Competency Scheme</li><li>Increased exposure to potential clients and more placement opportunities</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Proven experience as an Electronic Technician, Instrumentation Technician, or Electrical/Electronic Technician within the Oil &amp; Gas industry.</li><li>Previous experience supporting hydraulic fracturing or well services equipment is highly desirable.</li><li>Strong hands-on experience troubleshooting electronic and instrumentation systems.</li><li>Experience with PLCs, control systems, data acquisition systems, sensors, and field instrumentation.</li><li>Experience reading electrical schematics, wiring diagrams, and instrumentation drawings.</li><li>Experience with calibration and testing of electronic instruments.</li><li>Ability to diagnose faults using appropriate electronic test and diagnostic equipment.</li><li>Experience working in demanding field environments and supporting continuous operations.</li><li>Strong understanding of HSE requirements associated with oilfield and high-pressure equipment.</li><li>Ability to work independently while also functioning effectively as part of a multidisciplinary field crew.</li></ul>

<p>The Manager Government Relations is responsible for managing all regulatory, permitting, and licensing activities required across URED&amp;s development and property portfolio. The role ensures timely and compliant engagement with all relevant Saudi government authorities, safeguarding project delivery timelines and URED&amp; operational licences. The GR Manager builds and maintains productive relationships with key regulatory bodies including Municipality (Baladiya), Civil Defence, MOMRA, SEC, NWC, and other relevant authorities, ensuring all approvals, connections, and certifications are secured within target timeframes.</p><h3>KEY ACCOUNTABILITIES</h3><h4>Regulatory Permits, Licences &amp;Approvals</h4><ul><li>Manage the end-to-end process for all regulatory certificates, permits, and licences across URED projects within target timelines.</li><li>Obtain building permits, Civil Defence certificates, completion certificates, and occupancy approvals.</li><li>Manage issuance of required governmental approvals, certifications, and registrations for all URED departments.</li><li>Monitor and track all permit and approval statuses through a structured tracker (Excel/Wrike).</li></ul><h4>Public Utility Connections</h4><ul><li>Manage electricity connections with SEC (Saudi Electricity Company) within target timelines.</li><li>Coordinate water and sewage connections with NWC (National Water Company).</li><li>Ensure all public utility activations are completed prior to project handover.</li></ul><h4>Government Relations &amp; Authority Management</h4><ul><li>Build and maintain productive relationships with Baladiya, Civil Defence, MOMRA, SEC, NWC, and other regulatory bodies.</li><li>Liaise with ministries and government entities to resolve project-specific regulatory issues.</li><li>Represent URED professionally in all government interactions.</li><li>Monitor legislative and regulatory changes affecting UREDs development activities and communicate updates to management.</li></ul><h4>Policies, Procedures &amp; Governance</h4><ul><li>Develop and maintain GR department policies and procedures in line with Saudi law and URED objectives.</li><li>Ensure all GR processes are documented, consistent, and auditable.</li><li>Manage formal correspondence and official letters with government entities.</li><li>Ensure all GR documentation is properly filed and maintained within URED systems.</li></ul><h4>Team Leadership</h4><ul><li>Direct, manage, and develop the GR Coordinator.</li><li>Allocate tasks and responsibilities within the GR team.</li><li>Ensure the Coordinator understands their KPIs and accountability frameworks.</li></ul><h3>FRAMEWORKS, BOUNDARIES &amp; DECISION-MAKING AUTHORITY</h3><p>Reports directly to the CTSO. Financial authority as per URED Delegation of Authority (DoA). Authority to engage and negotiate directly with government authorities on URED&amp; behalf. Authority to approve GR-related correspondence and formal letters. No authority to commit URED to any financial, legal, or contractual obligations without CTSO approval. Authority to sign off on permit applications and regulatory documentation via DocuSign.</p><h3>KEY PERFORMANCE INDICATORS (KPIs)</h3><ul><li>Building permits obtained within 4 6 weeks of application.</li><li>Civil Defence certificate secured within 2 4 weeks of project completion.</li><li>Completion certificates obtained within 4 6 weeks of practical completion.</li><li>SEC electricity activation completed within 6 8 weeks of connection application.</li><li>Water and sewage connections completed within 6 8 weeks of NWC application.</li><li>100% of regulatory submissions made within required timelines.</li><li>Zero regulatory or authority-related project delays attributable to GR function.</li><li>Zero fines or penalties for regulatory non-compliance.</li></ul><h3>INTERNAL&amp; EXTERNAL COMMUNICATIONS</h3><h4>Internal</h4><ul><li>CTSO Permit status reporting, escalation of regulatory issues, strategic alignment.</li><li>Construction Team Permit and approval coordination for project delivery.</li><li>Design &amp; Engineering Regulatory submission support for planning and design approvals.</li><li>UAPM Operations Operational licence and connection coordination.</li><li>Finance Government fee processing and budget tracking.</li></ul><h4>External</h4><ul><li>Baladiya (Municipality) Building permits, completion certificates, occupancy approvals.</li><li>Civil Defence Fire safety certificates and inspections.</li><li>MOMRA Regulatory compliance and planning approvals.</li><li>SEC (Saudi Electricity Company) Power connection applications and activations.</li><li>NWC (National Water Company) Water and sewage connections.</li><li>Other relevant ministries and regulatory bodies as applicable.</li></ul><p><strong>Desired Candidate Profile</strong></p><h4>Qualifications</h4><p>Bachelor&amp;Degree in Business Administration, Law, Engineering, or related field (preferred). Diploma with extensive relevant experience will be considered.</p><h4>Experience</h4><p>Minimum 6 8 years of experience in Government Relations, regulatory affairs, or permit management in Saudi Arabia. Proven experience managing permits and approvals for real estate development projects. Strong established relationships with Baladiya, Civil Defence, SEC, and NWC.</p><h4>Technical Skills &amp; Tools</h4><ul><li>Strong knowledge of Saudi regulatory environment: SBC, MOMRA, Civil Defence, SEC, and NWC processes.</li><li>Permit tracking via Excel or Wrike.</li><li>Microsoft 365 Teams, Outlook, SharePoint, Word.</li><li>DocuSign Digital sign-off on permit applications and regulatory submissions.</li><li>Arabic (must primary language for authority communication).</li><li>English (required for internal reporting and documentation).</li><li>Claude (Anthropic) working familiarity with Claude as an AI productivity tool for drafting, working on MS applications, integration with department applications, research, data summarisation, presentation, and content generation within the function.</li></ul><h4>Behavioral Competencies</h4><ul><li>Excellent relationship management and interpersonal skills.</li><li>Negotiation and influence with government officials.</li><li>High integrity and professional conduct.</li><li>Organized, systematic, and deadline-driven.</li><li>Proactive and solution-oriented.</li><li>Clear communication bilingual (Arabic and English).</li></ul><h4>Functional Competencies</h4><ul><li>Saudi regulatory and authority environment expertise.</li><li>Permit and approval process management.</li><li>Formal correspondence and documentation management.</li><li>Government stakeholder relationship management.</li><li>Team leadership and coordination.</li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Position Summary The Customer Support Specialist Admin serves as the primary point of contact for customers while providing essential administrative support to ensure smooth day-to-day operations. This role combines customer service excellence with administrative coordination, requiring strong communication skills, attention to detail, and the ability to manage multiple priorities in a fast-paced remote environment. The ideal candidate is empathetic, highly organized, solution-oriented, and passionate about creating positive customer experiences while maintaining accurate records and supporting internal teams. Key Responsibilities Customer Support Respond to customer inquiries via email, live chat, phone, WhatsApp, and other communication channels. Deliver professional, timely, and accurate responses while maintaining a positive customer experience. Resolve customer concerns efficiently and escalate complex issues to the appropriate departments. Track customer issues through resolution while ensuring regular follow-up and communication. Assist customers with account-related inquiries, product information, service requests, and troubleshooting. Maintain high customer satisfaction by providing personalized and solution-focused support. Document all customer interactions accurately within the CRM or customer support platform. Identify recurring customer issues and recommend process improvements. Administrative Support Maintain and update customer records, databases, and internal documentation. Prepare reports on customer interactions, response times, and service performance. Schedule meetings, appointments, and follow-up activities when required. Assist with data entry, document management, and administrative workflows. Coordinate with internal departments to ensure customer requests are completed promptly. Support onboarding documentation and internal administrative processes. Organize digital files and maintain accurate operational records. Assist management with various administrative projects and operational tasks. Operations &amp; Collaboration Work closely with Operations, Sales, Product, and Technical teams to resolve customer concerns. Monitor customer feedback and identify opportunities to improve service quality. Contribute to knowledge base articles, FAQs, and internal support documentation. Follow established policies, procedures, and quality standards. Participate in team meetings, training sessions, and continuous improvement initiatives. Preferred Qualifications Experience working in a remote team. Experience supporting customers across the MENA region. Familiarity with CRM systems such as HubSpot, Salesforce, Zoho CRM, or similar platforms. Experience with customer support software such as Zendesk, Freshdesk, Intercom, or Gorgias. Knowledge of Microsoft Office 365 and Google Workspace. Experience with project management tools such as Asana, ClickUp, Trello, Monday.com, or Jira. Technical Requirements Reliable high-speed internet connection. Quiet and professional remote workspace. Personal computer capable of handling business applications. Ability to work with cloud-based collaboration tools. Core Competencies Customer-centric mindset Excellent communication skills Emotional intelligence and empathy Problem-solving and critical thinking Organization and planning Time management Adaptability and flexibility Team collaboration Professionalism and integrity Attention to detail Accountability Confidentiality Key Performance Indicators (KPIs) Customer Satisfaction (CSAT) First Response Time (FRT) Average Resolution Time (ART) First Contact Resolution (FCR) Customer retention and positive feedback Administrative accuracy and data quality SLA compliance Productivity and task completion What We Offer Fully remote work environment. Competitive salary. Flexible working arrangements. Opportunities for professional development and career growth. Collaborative and inclusive team culture. Ongoing training and learning opportunities. Performance-based recognition and career advancement.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"><b>Required Qualifications</b></p><p>Bachelor's degree or equivalent work experience.</p><p>2+ years of experience in customer service, customer support, administration, or a similar role.</p><p>Excellent verbal and written communication skills in English.</p><p>Arabic language proficiency is highly desirable.</p><p>Strong interpersonal and problem-solving skills.</p><p>Excellent organizational and time management abilities.</p><p>Ability to multitask and prioritize effectively in a remote work environment.</p><p>High attention to detail and accuracy.</p><p>Strong customer-first mindset with a professional and positive attitude.</p><p>Ability to work independently with minimal supervision.</p><b>Preferred Qualifications</b><p>Experience working in a remote team.</p><p>Experience supporting customers across the MENA region.</p><p>Familiarity with CRM systems such as HubSpot, Salesforce, Zoho CRM, or similar platforms.</p><p>Experience with customer support software such as Zendesk, Freshdesk, Intercom, or Gorgias.</p><p>Knowledge of Microsoft Office 365 and Google Workspace.</p><p>Experience with project management tools such as Asana, ClickUp, Trello, Monday.com, or Jira.</p><b>Technical Requirements</b><p>Reliable high-speed internet connection.</p><p>Quiet and professional remote workspace.</p><p>Personal computer capable of handling business applications.</p><p>Ability to work with cloud-based collaboration tools.</p><b>Core Competencies</b><ul><li>Customer-centric mindset</li><li>Excellent communication skills</li><li>Emotional intelligence and empathy</li><li>Problem-solving and critical thinking</li><li>Organization and planning</li><li>Time management</li><li>Adaptability and flexibility</li><li>Team collaboration</li><li>Professionalism and integrity</li><li>Attention to detail</li><li>Accountability</li><li>Confidentiality</li></ul><b>Key Performance Indicators (KPIs)</b><ul><li>Customer Satisfaction (CSAT)</li><li>First Response Time (FRT)</li><li>Average Resolution Time (ART)</li><li>First Contact Resolution (FCR)</li><li>Customer retention and positive feedback</li><li>Administrative accuracy and data quality</li><li>SLA compliance</li><li>Productivity and task completion</li></ul><p></p></section>

تحديد الأهداف وتطوير السياسات التسويقية للسلع والخدمات، والإشراف على تنفيذها وتقييمها، وإجراء اختبارات السوق وإعداد الوثائق والتقارير المتخصصة والمتعلقة في مجال التسويق وعرضها وحفظها. العمل على تطوير المواد التسويقية للمبيعات تعزيز وبناء وتطوير العلامة التجارية . التأكد من الالتزام بكافة الإرشادات الخاصة بالعلامة التجارية . تطوير برامج التسويق سواء كانت وسائل التواصل الاجتماعي أو البريد الإلكتروني أو الأحداث الرقمية أو الحملات . تحليل سلوك المستهلك عن طريق جمع المزيد من البيانات لفهم خطط التسويق، وفهم اتجاهات الشراء، الأمر الذي يساعد في تنفيذ المشروع التسويقي المخطط له العمل على تقديم الدعم المناسب في إنشاء برامج التسويق تطوير مبادرات التسويق الاستراتيجي، وذلك من خلال التعاون مع المسؤولين عن المبيعات والمنتج متابعة السوق للوقوف على كل جديد فيه، وتحليل السوق لتعيين الأساليب التسويقية الجديدة التواصل الجيد مع العملاء وبناء علاقات قوية بينهم وبين فريق العمل تقديم تقرير عن أداء وكفاءة الحملات التسويقية وتحليلها التعاون مع الموردين والوكالات الخارجية لتنفيذ برامج التسويق المعتمدة في المؤسسة الافصاح عن المحتوى التقني المستخدم في الحملات التسويقية على الوسائط المختلفة إدارة مواقع المؤسسة والحسابات التابعة لها على مواقع التواصل الاجتماعي متابعة الحملات التسويقية للمؤسسات الأخرى وتحليلها لتحديد الوضع التنافسي

<p>POSITION SUMMARY The F&amp;B Ambassador is a proactive sales and business development professional responsible for driving Food &amp; Beverage revenue across all hotel dining outlets through strategic guest engagement and local market penetration. The position acts as the primary revenue ambassador for the F&amp;B division, creating demand from both in-house guests and external customers while maximizing outlet utilization and profitability. The role is accountable for increasing restaurant covers, improving breakfast, lunch, and dinner capture rates, generating group dining opportunities, securing corporate business, promoting private events, and expanding outside catering revenue opportunities. The F&amp;B Ambassador actively identifies and converts sales leads into confirmed business while establishing long-term relationships. Working closely with Food &amp; Beverage Operations, Sales &amp; Marketing, Events, Front Office, Concierge, Spa, and Marriott Bonvoy teams, the F&amp;B Ambassador develops and executes commercial initiatives designed to increase outlet awareness, attract new customers, grow repeat business, and strengthen the hotel's position as a preferred dining destination within Jeddah. In parallel with these commercial responsibilities, the F&amp;B Ambassador upholds all company standards for guest service, safety, and professionalism welcoming and acknowledging guests, anticipating their needs, maintaining confidentiality of proprietary information, and protecting company assets while following all safety and security policies and procedures. The position is measured through revenue generation, outlet covers, capture rate improvements, guest engagement activities, guest satisfaction scores, and overall contribution to F&amp;B profitability.</p> <h3>CRITICAL TASKS</h3> <ul> <li>Revenue Generation &amp; Sales Development<br><ul> <li>Generate incremental Food &amp; Beverage revenue through proactive sales efforts targeting both hotel guests and external customers.</li> <li>Achieve monthly revenue, covers, and business development targets established by the Director of Food &amp; Beverage.</li> <li>Increase breakfast, lunch, dinner, and lounge capture rates across all operating outlets.</li> <li>Drive outlet utilization during low-demand periods through targeted promotions, partnerships, and sales initiatives.</li> <li>Secure new business opportunities that contribute to outlet covers, average spend, and overall F&amp;B profitability.</li> </ul> </li> <li>In-House Guest Sales<br><ul> <li>Conduct daily guest engagement activities in the lobby, restaurant entrance areas, and other guest contact points.</li> <li>Promote all hotel dining venues, theme nights, brunches, happy hours, seasonal promotions, and special events.</li> <li>Identify opportunities to convert in-house guests into restaurant patrons.</li> <li>Actively promote lunch and dinner bookings to Marriott Bonvoy Members, long-stay guests, VIPs, and corporate travelers.</li> <li>Coordinate with Front Office, Concierge, Guest Relations, Sales, Spa, and Rooms Division teams to generate outlet referrals.</li> <li>Track and increase restaurant capture rates among resident guests.</li> <li>Conduct table visits to build relationships and encourage repeat visitation.</li> </ul> </li> <li>Corporate Sales &amp; Business Development<br><ul> <li>Conduct a minimum number of weekly sales appointments and outside sales visits as established by management.</li> <li>Promote business lunches, executive dining packages, corporate events, private dining experiences, and catering services.</li> </ul> </li> <li>Private Events &amp; Group Business<br><ul> <li>Meet with group coordinators/hosts prior to functions, make introductions, and ensure that all arrangements are agreeable.</li> <li>Read and analyze banquet event orders to gather guest information and determine proper set-up, timeline, specific guest needs, buffets, action stations, etc.</li> <li>Respond to and fulfill special banquet event arrangements, and follow up to ensure compliance.</li> <li>Generate social and corporate event bookings including birthdays, anniversaries, family gatherings, graduation celebrations, engagement parties, and business functions.</li> <li>Promote dining experiences and identify opportunities for restaurant buyouts and exclusive event bookings.</li> </ul> </li> <li>Guest Relations &amp; Loyalty Development<br><ul> <li>Build strong relationships with repeat guests and VIP customers.</li> <li>Promote Marriott Bonvoy dining benefits and loyalty opportunities.</li> <li>Personally follow up with guests after events and major bookings.</li> <li>Resolve guest concerns promptly and professionally, using brand or property specific processes to resolve issues, delight, and build trust.</li> <li>Encourage online reviews and positive guest feedback.</li> <li>Welcome and acknowledge every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.</li> <li>Anticipate guests' service needs, including asking questions to better understand their needs and acting on preferences whenever possible.</li> <li>Engage guests in conversation regarding their stay, property services, and area attractions/offerings.</li> <li>Provide assistance to individuals with disabilities in accordance with guidelines, and thank guests with genuine appreciation and a fond farewell.</li> </ul> </li> <li>Communication<br><ul> <li>Speak to guests and co-workers using clear, appropriate, and professional language.</li> <li>Talk with and listen to other employees to effectively exchange information.</li> <li>Answer telephones using appropriate etiquette, including proper greeting, using the caller's name, transferring calls appropriately, and relaying messages accurately.</li> <li>Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly, avoiding public areas of the property.</li> <li>Exchange information with other employees using electronic devices (e.g., email, two-way radios).</li> </ul> </li> <li>Working with Others<br><ul> <li>Support all co-workers and treat them with dignity and respect.</li> <li>Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.</li> <li>Partner with and assist others to promote an environment of teamwork and achieve common goals.</li></ul></li></ul><p><strong>Desired Candidate Profile</strong></p><h4>CRITICAL COMPETENCIES</h4> <ul> <li>Analytical Skills<br><ul> <li>Revenue awareness, forecasting, and market analysis</li> <li>Decision-making and problem solving</li> <li>Computer skills</li> <li>Continuous learning</li> </ul> </li> <li>Interpersonal Skills<br><ul> <li>Networking, relationship building, and negotiation</li> <li>Teamwork and collaboration</li> <li>Customer service orientation</li> <li>Diversity relations</li> </ul> </li> <li>Communications<br><ul> <li>Presentation, verbal and written communication skills</li> <li>Active listening</li> <li>English language proficiency (Arabic preferred)</li> <li>Telephone etiquette</li> </ul> </li> <li>Personal Attributes<br><ul> <li>Self-motivated, outgoing, and results-oriented</li> <li>Integrity and dependability</li> <li>Positive demeanor and stress tolerance</li> <li>Adaptability, flexibility, and initiative</li> </ul> </li> <li>Organization<br><ul> <li>Planning, time management, and follow-up discipline</li> <li>Multi-tasking and detail orientation</li> </ul> </li> <li>Physical Abilities<br><ul> <li>Ability to conduct external visits and promotional activities</li> <li>Ability to stand, walk, and move throughout the property for extended periods</li> </ul> </li> </ul> <h3>PREFERRED QUALIFICATIONS</h3> <p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p>

<p>JOB SUMMARY Functions as the leader of the property s sales department for properties with bookings over 300 peak rooms and significant local catering revenue. Manages the property's reactive and proactive sales efforts. Provides day to day leadership to sales associates to achieve property sales objectives with overall responsibility for achieving booking goals and property revenues. Implements the brand s service strategy and applicable brand initiatives in all aspects of the sales process and focuses on building long-term, value-based customer relationships that enable achievement of the hotel s sales objectives. Evaluates the property s participation in the various sales channels (e.g., Area Sales, Group Sales within the Sales Office, electronic lead channels, etc.) and develops strong working relationships to proactively position and market the property. Manages the marketing budget to enable development of property specific campaigns, promotions and collateral to drive revenue and meet property objectives. Interfaces with regional marketing communications for regional and national promotions pull through. Develops and implements property wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand s target customer profile and property associates and provides a return on investment to the owner and Marriott International.</p><p>CORE WORK ACTIVITIES</p><p>Managing Sales Activities</p><p>Manages the development of a strategic account plan for the demand generators in the market. Manages the property's reactive and proactive sales efforts. Determines and develops marketing communication activities, in conjunction with Regional Marketing Communications. Provides customer intelligence in evaluating the market and economic trends that may lead to changes in sales strategy to meet or exceed customer expectations. Reviews the Strategic Alignment Review (STAR) report, competitive shopping reports and uses other resources to maintain an awareness of the hotel s market position. Researches competitor s sales team strategies to identify ways to grow occupancy and RevPAR and increase market share. Attends sales strategy meetings to provide input on weekly and overall sales strategy. Suggests innovative marketing ideas and develops deployment strategies to continue to grow market share. Evaluates and supports participation and account deployment with Area Sales and Group Sales within the Sales Office. Serves as the sales contact for the General Manager, property leadership team, Group Sales and Area Sales leaders. Serves as the sales contact for customers; serves as the customer advocate. Serves as hotel authority on sales processes and sales contracts. Serves as the property sales liaison with Area Sales, Group Sales, Revenue Management, Event Management, Regional Marketing Communications and other hotel departments as appropriate. Participates in sales calls with members of the Sales and Marketing team to acquire new business and/or close on business. Identifies public relations opportunities and coordinates activities to augment the overall marketing communication strategy. Supports the General Manager by coordinating crisis communications. Executes and supports Marriott s Customer Service Standards and hotel s Brand Standards. Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence). Participates in and practices daily service basics of the brand (e.g., , Marriott Hotels and Resorts (MHR) Spirit to Serve Daily Basics, Renaissance Hotels and Resorts (RHR) Savvy Service Basics, Courtyard, SpringHill Suites, Fairfield Inn Basics of the Day, Residence Inn Daily Huddle, or TownePlace Suites Morning Meeting). Implements a seamless turnover from sales to operations and back to sales while consistently delivering high level of service. Monitors the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and/or other appropriate stakeholders. Maintains successful performance by increasing revenues, controlling expenses and providing a return on investment for the owner and Marriott International. Implements the brand s service strategy and applicable brand initiatives in all aspects of the sales process and focuses on building long-term, value-based customer relationships that enable achievement of the hotel s sales objectives. Interfaces with regional marketing communications for regional and national promotions pull through. Performs other duties, as assigned, to meet business needs.</p><p>Building Successful Relationships</p><p>Develops strong partnerships with local organizations to further increase brand/product awareness. Develops and manages internal key stakeholder relationships. Develops strong community and public relations by maintaining property participation in local, regional and national tradeshows and client events. Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and monitoring their satisfaction before and during their program/event. Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to Marriott. Gains understanding of the hotel s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.</p><p><br></p><p><strong>Desired Candidate Profile</strong></p><ul><li><strong>Education and Experience Required:</strong></li><li>2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 4 years experience in the sales and marketing or related professional area.</li><li>OR 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing or related professional area.</li><li><strong>Preferred:</strong></li><li>4 year college degree.</li><li>Demonstrated skills in supervising a team.</li><li>Lodging sales experience.</li><li>Hotel industry work experience, demonstrating progressive career growth and a pattern of exceptional performance.</li></ul>