Doorman Jobs - Makkah Saudi

<p><b>ROLE SUMMARY&nbsp;</b></p><p>As Director of Residences at Novotel Residences , you will lead and oversee the complete homeowner and resident experience, from pre-move-in preparations through day-to-day residential living. This pivotal role requires a proactive, professional, and guest-focused approach to ensure that residents consistently receive a high standard of hospitality and residential service in line with Novotel standards. The role is responsible for creating a well-managed, comfortable, and welcoming residential environment, building strong relationships with homeowners and residents, and ensuring the highest standards of operational efficiency, service quality, and community experience.</p><p><b><br></b></p><p><b>What you will be doing:</b></p><ul><li>Strategically lead and manage the complete Resident Journey across all stages, from pre-move-in through ongoing residency.</li><li>Establish, implement, and maintain high standards of residential service through comprehensive operational procedures, policies, and training programs.</li><li>Continuously evaluate and improve service delivery to ensure consistency, efficiency, and resident satisfaction.</li><li>Build and maintain strong, professional, and lasting relationships with homeowners and residents, acting as the primary point of contact for residential needs, inquiries, and service-related matters.</li><li>Direct and oversee all aspects of residential operations, including: Maintenance and Engineering Security and Access Control Concierge Services Housekeeping Standards Residential Amenities Common Areas and Facilities</li><li>Manage vendor and service provider contracts and monitor their performance to ensure quality, compliance, and value for money.</li><li>Support recruitment, onboarding, training, performance management, and development of residential employees.</li><li>Conduct regular inspections of residential units, common areas, amenities, and facilities to ensure that the property is maintained to the highest operational and presentation standards.</li><li>Foster strong collaboration with hotel departmental managers to ensure seamless coordination between the residential operation and hotel services, including: Property &amp; Engineering Food &amp; Beverage Housekeeping Security Front Office and Guest Services Spa and other available hotel facilities Community Relations and Communications</li><li>Manage the financial performance of the residential operation and maintain effective budgetary control.</li><li>Assist in the preparation, monitoring, and administration of annual operating budgets and capital expenditure plans for the residential operation.</li><li>Monitor operational expenses, identify cost-saving opportunities, and ensure the optimal allocation of resources without compromising service quality.</li><li>Prepare and analyze operational and financial reports and provide management with accurate, timely, and actionable information.</li><li>Identify opportunities to improve operational efficiency, resident satisfaction, and the overall financial performance of the residences.</li><li>Recruit, lead, develop, mentor, and motivate a high-performing residential team.</li><li>Foster a culture of professionalism, hospitality, accountability, teamwork, and continuous improvement.</li><li>Ensure that all residential operations comply with company policies, applicable local regulations, health and safety requirements, and property standards.</li><li>Coordinate effectively with homeowners and relevant stakeholders to ensure transparent communication and proper handling of residential matters.</li><li>Support the implementation and enforcement of residential rules, policies, procedures, and community guidelines.</li><li>Organize and attend homeowners' or residents' meetings as required and ensure that concerns, requests, and decisions are properly documented and followed up.</li><li>Prepare meeting agendas, management reports, and presentations related to residential operations when required.</li><li>Maintain accurate records of meetings, resident communications, operational matters, and follow-up actions.</li><li>Coordinate with relevant internal and external stakeholders regarding resident requests, property matters, maintenance issues, and community initiatives.</li><li>Support initiatives aimed at enhancing resident satisfaction, community experience, property condition, and the overall value of the residential property.</li><li>Ensure that all resident complaints and service recovery cases are handled professionally, promptly, and effectively.</li><li>Develop and maintain an effective communication framework with residents to ensure timely updates regarding maintenance, facilities, services, operational matters, and community activities.</li><li>Continuously seek opportunities to enhance the overall residential experience while maintaining operational efficiency and financial sustainability.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Minimum 7+ years of progressive experience in hospitality, residential, property, or related service management, with at least 3 years in a managerial, senior management, or director-level position .</li><li>Proven experience in residential operations, property management, hospitality, or mixed-use property management , preferably within a high-end hotel or residential environment.</li><li>Demonstrated ability to lead and manage residential operations across multiple functions , including Housekeeping, Maintenance &amp; Engineering, Security, Concierge, and Resident Services.</li><li>Strong track record of leading high-performing teams , developing talent, and creating a culture of accountability, professionalism, and service excellence.</li><li>Exceptional customer service and relationship-management skills, with a demonstrated ability to handle homeowner and resident relations, complaints, service recovery, and complex requests professionally and effectively.</li><li>Strong knowledge of residential operations, property standards, preventive maintenance, facilities management, and community services .</li><li>Experience managing vendors, contractors, service agreements, and outsourced operations , including performance monitoring and contract compliance.</li><li>Strong financial acumen with proven experience in budget preparation, cost control, forecasting, expense management, and financial reporting .</li><li>Experience in managing annual operating budgets, capital expenditure, and reserve/capital planning is highly preferred.</li><li>Advanced proficiency in property management systems, hotel systems, Microsoft Office, reporting tools, and other hospitality technology platforms .</li><li>Excellent communication, interpersonal, negotiation, and presentation skills, with the ability to communicate effectively with homeowners, residents, hotel management, employees, vendors, and external stakeholders.</li><li>Strong strategic thinking, decision-making, problem-solving, and crisis-management skills , with a proactive and action-oriented approach.</li><li>Strong understanding of hospitality service standards, residential service expectations, and operational best practices .</li><li>Ability to work collaboratively with hotel departments to ensure seamless integration between hotel and residential operations .</li><li>Knowledge of Saudi Arabian hospitality regulations, employment requirements, health and safety standards, and relevant residential/property compliance requirements is preferred.</li><li>Preferred: Familiarity with the Middle Eastern hospitality and residential market , including cultural awareness and local customer expectations.</li><li>Preferred: Experience managing residential communities, branded residences, serviced apartments, or mixed-use developments .</li><li>Preferred: Experience working with Homeowners Associations (HOA), property owners, boards, or community management structures .</li><li>Preferred: Relevant hospitality, property management, facilities management, or residential management certifications/professional designations .</li><li>Fluency in English is required; Arabic language skills are highly preferred.</li></ul>

<h3 >About the Role</h3> <p >Sheraton Hotels &amp; Resorts is seeking a Saudi National for the full-time position of <strong >Assistant Manager, Front Desk</strong> in Makkah or Jeddah. This entry-level management role is responsible for leading and assisting with the successful completion of daily shift requirements across front office areas, including Bell/Door Staff, Switchboard, and Guest Services/Front Desk. The Assistant Manager strives to ensure guest and employee satisfaction, achieve the operating budget, and support financial and administrative responsibilities.</p> <h3 >Key Responsibilities</h3> <ul > <li >Lead, influence, and encourage team members, advocating sound financial/business decision-making and demonstrating honesty/integrity.</li> <li >Support all day-to-day front office operations and guide daily Front Desk shift activities.</li> <li >Coach, counsel, and encourage employees, handling their questions and concerns.</li> <li >Manage daily operations to ensure quality, standards, and customer expectations are met.</li> <li >Develop specific goals and plans to prioritize, organize, and accomplish work.</li> <li >Handle complaints, settle disputes, and resolve grievances and conflicts with guests and employees.</li> <li >Supervise staffing levels to meet guest service, operational needs, and financial objectives.</li> <li >Train staff on adherence to all credit policies and procedures to reduce bad debts and rebates.</li> <li >Supervise same-day selling procedures to maximize room revenue and property occupancy.</li> <li >Provide services that exceed expectations for customer satisfaction and retention.</li> <li >Empower employees to provide excellent customer service within established guidelines.</li> <li >Implement customer recognition/service programs and assist in reviewing guest satisfaction results with employees.</li> <li >Identify developmental needs of others and provide coaching, mentoring, or guidance to improve knowledge and skills.</li> <li >Participate in ongoing employee recognition programs and the performance appraisal process.</li> <li >Perform all duties at the Front Desk as necessary and understand the functions of Bell Staff, Switchboard, and Concierge/Guest Services operations.</li> <li >Comply with loss prevention policies and procedures.</li> </ul> <h3 >Candidate Qualifications</h3> <p >Candidates must meet one of the following educational and experience criteria:</p> <ul > <li >High school diploma or GED with 2 years of experience in guest services, front desk, or a related professional area.</li> <li >OR a 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major; no work experience required.</li> </ul> <h3 >Work Environment</h3> <p >This is a full-time position based in Makkah or Jeddah, Kingdom of Saudi Arabia, within the dynamic hospitality environment of Sheraton Hotels &amp; Resorts.</p> <h3 >Equal Opportunity Employer</h3> <p >Marriott International is dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. They actively foster an environment where the unique backgrounds of their associates are valued and celebrated, committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p>

We are looking for a reliable, hard-working <span class="rQesXe MPyX" data-sfc-cp="" jsaction="" jscontroller="tP2kf#s32ZS" data-sfc-root="ep" jsuid="XCIRwf_r" data-complete="true" data-processed="true" data-copy-service-computed-style="font-family: &quot;Google Sans&quot;, Arial, sans-serif; font-size: 16px; font-weight: 700; margin: 0px; text-decoration: none; border-bottom: 0px rgb(10, 10, 10);" style="font-family: &quot;Google Sans&quot;, Arial, sans-serif; font-size: 16px; font-weight: 700; margin: 0px; border-bottom: 0px rgb(10, 10, 10);">Kitchen Assistant &amp; Counter Crew<!--TgQPHd|||[]--></span> member to join our restaurant team. You will support the main chef with essential back-of-house (BOH) prep work, maintain a spotless kitchen environment, and step up to the front counter to provide friendly service to our customers when needed.<div><div class="AdPoic" aria-level="4" role="heading" data-animation-nesting="" data-sfc-cp="" jsaction="" jscontroller="SF2W9b#clbHl" data-sfc-root="ep" jsuid="d7n9xd_3z" data-processed="true" data-copy-service-computed-style="font-family: &quot;Google Sans&quot;, Arial, sans-serif; font-size: 16px; font-weight: 700; margin: 24px 0px 12px; text-decoration: none; border-bottom: 0px rgb(10, 10, 10);" style="font-family: &quot;Google Sans&quot;, Arial, sans-serif; font-size: 16px; font-weight: 700; margin: 24px 0px 12px; border-bottom: 0px rgb(10, 10, 10);"><span class="rQesXe MPyX" data-sfc-cp="" jsaction="" jscontroller="tP2kf#s32ZS" data-sfc-root="ep" jsuid="d7n9xd_41" data-processed="true" data-copy-service-computed-style="font-family: &quot;Google Sans&quot;, Arial, sans-serif; font-size: 16px; font-weight: 700; margin: 0px; text-decoration: none; border-bottom: 0px rgb(10, 10, 10);" style="margin: 0px; border-bottom: 0px rgb(10, 10, 10);">Back of House (Food Prep &amp; Cleaning)<!--TgQPHd|||[]--></span><!--TgQPHd|||[]--></div><ul class="KsbFXc U6u95" jsaction="" jscontroller="mPWODf#NS0kde" data-sfc-root="ep" jsuid="d7n9xd_44" data-ved="2ahUKEwie8uG0gf-VAxUwVqQEHWOdIBAQ-7AUeggIAggBCB0QAA" data-hveid="CAIIAQgdEAA" data-processed="true" data-copy-service-computed-style="font-family: &quot;Google Sans&quot;, Arial, sans-serif; font-size: 16px; font-weight: 400; margin: 12px 0px 16px; text-decoration: none; border-bottom: 0px rgb(10, 10, 10);" style="font-family: &quot;Google Sans&quot;, Arial, sans-serif; font-size: 16px; margin: 12px 0px 16px; border-bottom: 0px rgb(10, 10, 10);"><li class="Z1qcYe" data-sfc-cp="" jsaction="" jscontroller="oSLmPe#HokZ0d" data-sfc-root="ep" jsuid="d7n9xd_45" data-hveid="CAIIAQgdEAE" data-processed="true" data-copy-service-computed-style="font-family: &quot;Google Sans&quot;, Arial, sans-serif; font-size: 16px; font-weight: 400; margin: 0px 0px 12px; text-decoration: none; border-bottom: 0px rgb(10, 10, 10);" style="margin: 0px 0px 12px; border-bottom: 0px rgb(10, 10, 10);"><span class="iNqyIf" data-sfc-cp="" jsaction="" jscontroller="KdQfFc#d5Qebf" data-sfc-root="ep" jsuid="d7n9xd_47" data-processed="true" data-copy-service-computed-style="font-family: &quot;Google Sans&quot;, Arial, sans-serif; font-size: 16px; font-weight: 400; margin: 0px; text-decoration: none; border-bottom: 0px rgb(10, 10, 10);" style="margin: 0px; border-bottom: 0px rgb(10, 10, 10);"><span class="rQesXe MPyX" data-sfc-cp="" jsaction="" jscontroller="tP2kf#s32ZS" data-sfc-root="ep" jsuid="d7n9xd_48" data-processed="true" data-copy-service-computed-style="font-family: &quot;Google Sans&quot;, Arial, sans-serif; font-size: 16px; font-weight: 700; margin: 0px; text-decoration: none; border-bottom: 0px rgb(10, 10, 10);" style="font-weight: 700; margin: 0px; border-bottom: 0px rgb(10, 10, 10);">Ingredient Preparation:<!--TgQPHd|||[]--></span> Wash, peel, chop, and cut vegetables, sauces, and other essential ingredients for shawarma preparation.<!--TgQPHd|||[]--></span><!--TgQPHd|||[]--></li><li class="Z1qcYe" data-sfc-cp="" jsaction="" jscontroller="oSLmPe#HokZ0d" data-sfc-root="ep" jsuid="d7n9xd_4b" data-hveid="CAIIAQgdEAI" data-processed="true" data-copy-service-computed-style="font-family: &quot;Google Sans&quot;, Arial, sans-serif; font-size: 16px; font-weight: 400; margin: 0px 0px 12px; text-decoration: none; border-bottom: 0px rgb(10, 10, 10);" style="margin: 0px 0px 12px; border-bottom: 0px rgb(10, 10, 10);"><span class="iNqyIf" data-sfc-cp="" jsaction="" jscontroller="KdQfFc#d5Qebf" data-sfc-root="ep" jsuid="d7n9xd_4c" data-processed="true" data-copy-service-computed-style="font-family: &quot;Google Sans&quot;, Arial, sans-serif; font-size: 16px; font-weight: 400; margin: 0px; text-decoration: none; border-bottom: 0px rgb(10, 10, 10);" style="margin: 0px; border-bottom: 0px rgb(10, 10, 10);"><span class="rQesXe MPyX" data-sfc-cp="" jsaction="" jscontroller="tP2kf#s32ZS" data-sfc-root="ep" jsuid="d7n9xd_4d" data-processed="true" data-copy-service-computed-style="font-family: &quot;Google Sans&quot;, Arial, sans-serif; font-size: 16px; font-weight: 700; margin: 0px; text-decoration: none; border-bottom: 0px rgb(10, 10, 10);" style="font-weight: 700; margin: 0px; border-bottom: 0px rgb(10, 10, 10);">Chef Support:<!--TgQPHd|||[]--></span> Assist the main chef during busy rush hours with retrieving supplies, restocking food stations, and packaging orders.<!--TgQPHd|||[]--></span><!--TgQPHd|||[]--></li><li class="Z1qcYe" data-sfc-cp="" jsaction="" jscontroller="oSLmPe#HokZ0d" data-sfc-root="ep" jsuid="d7n9xd_4g" data-hveid="CAIIAQgdEAM" data-processed="true" data-copy-service-computed-style="font-family: &quot;Google Sans&quot;, Arial, sans-serif; font-size: 16px; font-weight: 400; margin: 0px 0px 12px; text-decoration: none; border-bottom: 0px rgb(10, 10, 10);" style="margin: 0px 0px 12px; border-bottom: 0px rgb(10, 10, 10);"><span class="iNqyIf" data-sfc-cp="" jsaction="" jscontroller="KdQfFc#d5Qebf" data-sfc-root="ep" jsuid="d7n9xd_4h" data-processed="true" data-copy-service-computed-style="font-family: &quot;Google Sans&quot;, Arial, sans-serif; font-size: 16px; font-weight: 400; margin: 0px; text-decoration: none; border-bottom: 0px rgb(10, 10, 10);" style="margin: 0px; border-bottom: 0px rgb(10, 10, 10);"><span class="rQesXe MPyX" data-sfc-cp="" jsaction="" jscontroller="tP2kf#s32ZS" data-sfc-root="ep" jsuid="d7n9xd_4j" data-processed="true" data-copy-service-computed-style="font-family: &quot;Google Sans&quot;, Arial, sans-serif; font-size: 16px; font-weight: 700; margin: 0px; text-decoration: none; border-bottom: 0px rgb(10, 10, 10);" style="font-weight: 700; margin: 0px; border-bottom: 0px rgb(10, 10, 10);">Sanitation &amp; Hygiene:<!--TgQPHd|||[]--></span> Clean workstations, wash dishes, pots, utensils, and maintain a high standard of cleanliness in the kitchen.<!--TgQPHd|||[]--></span><!--TgQPHd|||[]--></li><li class="Z1qcYe" data-sfc-cp="" jsaction="" jscontroller="oSLmPe#HokZ0d" data-sfc-root="ep" jsuid="d7n9xd_4k" data-hveid="CAIIAQgdEAQ" data-processed="true" data-copy-service-computed-style="font-family: &quot;Google Sans&quot;, Arial, sans-serif; font-size: 16px; font-weight: 400; margin: 0px 0px 12px; text-decoration: none; border-bottom: 0px rgb(10, 10, 10);" style="margin: 0px 0px 12px; border-bottom: 0px rgb(10, 10, 10);"><span class="iNqyIf" data-sfc-cp="" jsaction="" jscontroller="KdQfFc#d5Qebf" data-sfc-root="ep" jsuid="d7n9xd_4m" data-processed="true" data-copy-service-computed-style="font-family: &quot;Google Sans&quot;, Arial, sans-serif; font-size: 16px; font-weight: 400; margin: 0px; text-decoration: none; border-bottom: 0px rgb(10, 10, 10);" style="margin: 0px; border-bottom: 0px rgb(10, 10, 10);"><span class="rQesXe MPyX" data-sfc-cp="" jsaction="" jscontroller="tP2kf#s32ZS" data-sfc-root="ep" jsuid="d7n9xd_4n" data-processed="true" data-copy-service-computed-style="font-family: &quot;Google Sans&quot;, Arial, sans-serif; font-size: 16px; font-weight: 700; margin: 0px; text-decoration: none; border-bottom: 0px rgb(10, 10, 10);" style="font-weight: 700; margin: 0px; border-bottom: 0px rgb(10, 10, 10);">Stock Management:<!--TgQPHd|||[]--></span> Help receive, unpack, and safely store incoming food deliveries and supplies.<!--TgQPHd|||[]--></span><!--TgQPHd|||[]--></li><!--TgQPHd|||[]--></ul><div class="Fsg96" data-sfc-cp="" jsaction="rcuQ6b:&amp;d7n9xd_4r|npT2md" jscontroller="KHhJQ#U8DOt" data-sfc-root="ep" jsuid="d7n9xd_4r" data-processed="true" data-sfc-inited="2" data-copy-service-computed-style="font-family: &quot;Google Sans&quot;, Arial, sans-serif; font-size: 14px; font-weight: 400; margin: 0px; text-decoration: none; border-bottom: 0px rgb(10, 10, 10);" style="font-family: &quot;Google Sans&quot;, Arial, sans-serif; font-size: 14px; margin: 0px; border-bottom: 0px rgb(10, 10, 10);"><!--TgQPHd|||[]--></div><div class="AdPoic" aria-level="4" role="heading" data-animation-nesting="" data-sfc-cp="" jsaction="" jscontroller="SF2W9b#clbHl" data-sfc-root="ep" jsuid="d7n9xd_4s" data-processed="true" data-copy-service-computed-style="font-family: &quot;Google Sans&quot;, Arial, sans-serif; font-size: 16px; font-weight: 700; margin: 24px 0px 12px; text-decoration: none; border-bottom: 0px rgb(10, 10, 10);" style="font-family: &quot;Google Sans&quot;, Arial, sans-serif; font-size: 16px; font-weight: 700; margin: 24px 0px 12px; border-bottom: 0px rgb(10, 10, 10);"><span class="rQesXe MPyX" data-sfc-cp="" jsaction="" jscontroller="tP2kf#s32ZS" data-sfc-root="ep" jsuid="d7n9xd_4u" data-processed="true" data-copy-service-computed-style="font-family: &quot;Google Sans&quot;, Arial, sans-serif; font-size: 16px; font-weight: 700; margin: 0px; text-decoration: none; border-bottom: 0px rgb(10, 10, 10);" style="margin: 0px; border-bottom: 0px rgb(10, 10, 10);">Front of House (Counter Service)<!--TgQPHd|||[]--></span><!--TgQPHd|||[]--></div><ul class="KsbFXc U6u95" jsaction="" jscontroller="mPWODf#NS0kde" data-sfc-root="ep" jsuid="d7n9xd_4w" data-ved="2ahUKEwie8uG0gf-VAxUwVqQEHWOdIBAQ-7AUeggIAggBCB4QAA" data-hveid="CAIIAQgeEAA" data-processed="true" data-copy-service-computed-style="font-family: &quot;Google Sans&quot;, Arial, sans-serif; font-size: 16px; font-weight: 400; margin: 12px 0px 16px; text-decoration: none; border-bottom: 0px rgb(10, 10, 10);" style="font-family: &quot;Google Sans&quot;, Arial, sans-serif; font-size: 16px; margin: 12px 0px 16px; border-bottom: 0px rgb(10, 10, 10);"><li class="Z1qcYe" data-sfc-cp="" jsaction="" jscontroller="oSLmPe#HokZ0d" data-sfc-root="ep" jsuid="d7n9xd_4x" data-hveid="CAIIAQgeEAE" data-processed="true" data-copy-service-computed-style="font-family: &quot;Google Sans&quot;, Arial, sans-serif; font-size: 16px; font-weight: 400; margin: 0px 0px 12px; text-decoration: none; border-bottom: 0px rgb(10, 10, 10);" style="margin: 0px 0px 12px; border-bottom: 0px rgb(10, 10, 10);"><span class="iNqyIf" data-sfc-cp="" jsaction="" jscontroller="KdQfFc#d5Qebf" data-sfc-root="ep" jsuid="d7n9xd_4y" data-processed="true" data-copy-service-computed-style="font-family: &quot;Google Sans&quot;, Arial, sans-serif; font-size: 16px; font-weight: 400; margin: 0px; text-decoration: none; border-bottom: 0px rgb(10, 10, 10);" style="margin: 0px; border-bottom: 0px rgb(10, 10, 10);"><span class="rQesXe MPyX" data-sfc-cp="" jsaction="" jscontroller="tP2kf#s32ZS" data-sfc-root="ep" jsuid="d7n9xd_4z" data-processed="true" data-copy-service-computed-style="font-family: &quot;Google Sans&quot;, Arial, sans-serif; font-size: 16px; font-weight: 700; margin: 0px; text-decoration: none; border-bottom: 0px rgb(10, 10, 10);" style="font-weight: 700; margin: 0px; border-bottom: 0px rgb(10, 10, 10);">Customer Service:<!--TgQPHd|||[]--></span> Greet guests warmly at the counter, answer basic menu questions, and take accurate food orders.<!--TgQPHd|||[]--></span><!--TgQPHd|||[]--></li><li class="Z1qcYe" data-sfc-cp="" jsaction="" jscontroller="oSLmPe#HokZ0d" data-sfc-root="ep" jsuid="d7n9xd_51" data-hveid="CAIIAQgeEAI" data-processed="true" data-copy-service-computed-style="font-family: &quot;Google Sans&quot;, Arial, sans-serif; font-size: 16px; font-weight: 400; margin: 0px 0px 12px; text-decoration: none; border-bottom: 0px rgb(10, 10, 10);" style="margin: 0px 0px 12px; border-bottom: 0px rgb(10, 10, 10);"><span class="iNqyIf" data-sfc-cp="" jsaction="" jscontroller="KdQfFc#d5Qebf" data-sfc-root="ep" jsuid="d7n9xd_52" data-processed="true" data-copy-service-computed-style="font-family: &quot;Google Sans&quot;, Arial, sans-serif; font-size: 16px; font-weight: 400; margin: 0px; text-decoration: none; border-bottom: 0px rgb(10, 10, 10);" style="margin: 0px; border-bottom: 0px rgb(10, 10, 10);"><span class="rQesXe MPyX" data-sfc-cp="" jsaction="" jscontroller="tP2kf#s32ZS" data-sfc-root="ep" jsuid="d7n9xd_53" data-processed="true" data-copy-service-computed-style="font-family: &quot;Google Sans&quot;, Arial, sans-serif; font-size: 16px; font-weight: 700; margin: 0px; text-decoration: none; border-bottom: 0px rgb(10, 10, 10);" style="font-weight: 700; margin: 0px; border-bottom: 0px rgb(10, 10, 10);">Order Fulfilment:<!--TgQPHd|||[]--></span> Assemble or pack takeout orders neatly and hand them to customers with a friendly attitude.<!--TgQPHd|||[]--></span><!--TgQPHd|||[]--></li><li class="Z1qcYe" data-sfc-cp="" jsaction="" jscontroller="oSLmPe#HokZ0d" data-sfc-root="ep" jsuid="d7n9xd_55" data-hveid="CAIIAQgeEAM" data-processed="true" data-copy-service-computed-style="font-family: &quot;Google Sans&quot;, Arial, sans-serif; font-size: 16px; font-weight: 400; margin: 0px 0px 12px; text-decoration: none; border-bottom: 0px rgb(10, 10, 10);" style="margin: 0px 0px 12px; border-bottom: 0px rgb(10, 10, 10);"><span class="iNqyIf" data-sfc-cp="" jsaction="" jscontroller="KdQfFc#d5Qebf" data-sfc-root="ep" jsuid="d7n9xd_56" data-processed="true" aria-owns="action-menu-parent-container" data-copy-service-computed-style="font-family: &quot;Google Sans&quot;, Arial, sans-serif; font-size: 16px; font-weight: 400; margin: 0px; text-decoration: none; border-bottom: 0px rgb(10, 10, 10);" style="margin: 0px; border-bottom: 0px rgb(10, 10, 10);"><span class="rQesXe MPyX" data-sfc-cp="" jsaction="" jscontroller="tP2kf#s32ZS" data-sfc-root="ep" jsuid="d7n9xd_57" data-processed="true" data-copy-service-computed-style="font-family: &quot;Google Sans&quot;, Arial, sans-serif; font-size: 16px; font-weight: 700; margin: 0px; text-decoration: none; border-bottom: 0px rgb(10, 10, 10);" style="font-weight: 700; margin: 0px; border-bottom: 0px rgb(10, 10, 10);">Point of Sale:<!--TgQPHd|||[]--></span> Step in to operate the cash register, process payments, and handle transactions securely when necessary.</span></li></ul></div>

<p><h4>Exceptional hospitality starts with you</h4> <p>Picture yourself brightening someone’s day. When you join our hotels team, that’s exactly what you’ll do every time you come to work! As a hostess, you’re not just providing food and drink service – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.</p> <h4>Here's what you'll do during a typical day:</h4> <p>As a hostess, you are responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent guest and member experience. A hostess will also be required to have extensive knowledge of menu offerings. Specifically, you will be responsible for performing the following tasks to the highest standards:</p> <ul> <li>Manage guest queries in a friendly, timely, and efficient manner</li> <li>Ensure knowledge of menu and all products</li> <li>Follow correct reporting procedures if faced with issues</li> <li>Practice Hilton grooming standards including uniform dress code, cleanliness and personal hygiene</li> <li>Assist callers courteously and promptly, taking messages as necessary which are legible and accurate, passing them on to the appropriate person without delay</li> <li>Have a good knowledge of the restaurant's seating arrangements</li> <li>Comply with hotel security, fire regulations and all health and safety legislation</li> </ul> <h4>What it takes to make the stay</h4> <p>At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member: a passion for spreading the light and warmth of hospitality. Acting with integrity and always doing the right thing. Inspiring others through leadership. A belief that teamwork drives the best outcomes. A sense of ownership and accountability. And a focus on the now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.</p> <h4>How we’ll help you thrive</h4> <p>At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our team members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:</p> <ul> <li>Incredible travel perks – enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program</li> <li>Paid parental leave – because family matters. We offer paid leave for eligible team members, including partners and adoptive parents</li> <li>Crisis concierge – in times of loss, our crisis concierge offers a single, compassionate point of contact for both practical support and emotional care</li> <li>Mental health resources – your wellbeing comes first. Through our Care for All hub, we provide resources to help our team members care for themselves and their loved ones. In many countries, eligible team members receive free counseling and support through our Employee Assistance Program (EAP).</li> </ul> <p><em>*Benefits availability may vary depending on team member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program or plan.</em></p> <h4>Join an award-winning workplace culture</h4> <p>At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the team members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.</p> <p>Our award-winning culture has earned us repeated recognition on the world’s best workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.</p> <p>Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.</p> <p>Curious about life at Hilton? Explore our careers blog to see why we’re more than a great place to stay—we’re a great place to work.</p></p><p></p>

<p>We are seeking a professional, service-oriented, and proactive Guest One Touch Service Agent to join our team in Makkah, Saudi Arabia. As the primary point of contact for guests, you will provide exceptional customer service by handling all guest requests through a single point of contact, ensuring prompt resolution and creating memorable guest experiences. You will coordinate with all hotel departments to deliver seamless service while maintaining the highest standards of hospitality.</p><p><b>Key Responsibilities</b></p><ul><li>Serve as the primary point of contact for all guest requests, inquiries, and service needs via telephone, email, or other communication channels.</li><li>Respond promptly and professionally to guest requests, ensuring timely follow-up and resolution.</li><li>Coordinate with Housekeeping, Engineering, Front Office, Food &amp; Beverage, Security, and other departments to fulfill guest requests efficiently.</li><li>Record, track, and monitor all guest requests using the hotel's service optimization or guest request management system.</li><li>Handle wake-up calls, restaurant reservations, transportation requests, and other concierge-related services as required.</li><li>Provide accurate information about hotel facilities, services, operating hours, local attractions, and transportation.</li><li>Resolve guest complaints and service recovery situations professionally, escalating issues when necessary.</li><li>Maintain detailed and accurate records of guest interactions and requests.</li><li>Monitor service response times and ensure all guest requests are completed within established service standards.</li><li>Promote hotel facilities, restaurants, spa, and other services to enhance the guest experience and maximize revenue opportunities.</li><li>Ensure compliance with hotel policies, brand standards, and guest service procedures.</li><li>Maintain confidentiality of guest information and adhere to data privacy requirements.</li><li>Participate in departmental meetings and training programs to continuously improve product knowledge and service delivery.</li><li>Perform any other duties assigned by management that support the smooth operation of the hotel.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Diploma or Bachelor's degree in Hospitality Management, Tourism, Business Administration, or a related field preferred.</p><p>Previous experience in a luxury hotel, Front Office, Guest Services, Call Center, or One Touch Service environment is preferred.</p><p>Excellent verbal and written communication skills in English; Arabic language skills are an advantage.</p><p>Strong customer service orientation with a passion for delivering exceptional guest experiences.</p><p>Excellent telephone etiquette and interpersonal skills.</p><p>Ability to multitask and prioritize requests in a fast-paced environment.</p><p>Strong problem-solving and conflict-resolution abilities.</p><p>Proficiency in Microsoft Office and hotel Property Management Systems (PMS); experience with guest request management systems is an advantage.</p><p>Ability to work flexible shifts, including evenings, weekends, and public holidays.</p><p>Professional appearance and positive attitude with strong attention to detail.</p><p>Ability to work effectively both independently and as part of a team.</p>

<p><br></p><p>Job Description Who we are looking for? We are looking for people who enjoy fun and laughter at work and are excited about a new brand and the company's amazing future growth and development opportunities. Someone who loves working as part of a team , who embodies integrity and compassion, can adapt to change in a fast-paced environment, enjoys exploring new things beyond the tried and tested and is driven by success.</p><p>What Will You Do? Coaches, counsels and disciplines team members providing constructive feedback to enhance performance. Maintain complete knowledge at all times of: All hotel features/facilities/services, hours of operation. All room types, numbers, layout, decor, appointments and location. All room rates, special packages and promotions. Daily house counts and expected arrivals/departures/VIP s. Room availability status for any given day. Scheduled in-house group activities, locations and times. All hotel and departmental policies and procedures/ LQA and Forbes Standards. When on Overnight Shift, proceeds Night Audit, prepares and save/send all necessary reports as requested, checks and searches arrivals profiles and input in Opera, and prepares Mondrian Hotel News for all departments. Monitor check-in/check-out process; anticipate critical situations and assist wherever necessary to help alleviate the pressure and to process guests efficiently. Maintain positive guest relations at all times. Anticipate guests needs, respond promptly and acknowledge all guests, however busy and at whatever time of day.</p><p><strong>Desired Candidate Profile</strong></p>Knowledge and Skills Minimum 1 2 years of experience as a Duty Manager or in a similar hotel operations role. Proficiency in Opera PMS and other relevant hotel software applications. Excellent communication skills in English and Arabic (written and verbal). Knowledge of additional languages is preferred. Strong leadership, problem-solving, and decision-making skills. Ability to work effectively under pressure and manage multiple operational priorities.

<h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">About Al Mataem International and the Role</h3> <p style="margin:0 0 12px; ************;">Al Mataem International, a growing multi-brand restaurant group operating under Zad Holding, is seeking a <strong style="font-weight:700;">Training Manager</strong> to join its team. This full-time position is based in Jeddah, Makkah, Saudi Arabia, and is crucial for maintaining high operational standards across the company's expanding restaurant portfolio.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Role Purpose and Impact</h3> <p style="margin:0 0 12px; ************;">The Training Manager will be responsible for establishing and leading the training framework that supports new hires and ensures the successful launch of new branches. This role directly contributes to the guest experience by developing confident, standard-ready teams and is integral to the group's ongoing expansion across the Kingdom of Saudi Arabia.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Key Responsibilities</h3> <ul style="margin:0 0 12px; padding-inline-start:24px; list-style-type:disc; list-style-position:outside;"> <li style="margin:0 0 6px;">Design and implement comprehensive onboarding and role-based training programs for both front-of-house and back-of-house teams.</li> <li style="margin:0 0 6px;">Develop and maintain Standard Operating Procedure (SOP)-based training materials and certification processes.</li> <li style="margin:0 0 6px;">Manage and execute all training activities for new branch openings, ensuring full staffing and operational readiness.</li> <li style="margin:0 0 6px;">Analyze insights from mystery shopper reports and customer complaints to create targeted, practical training interventions.</li> <li style="margin:0 0 6px;">Track and report on training completion rates, certification status, and the overall impact of training initiatives to the Head of Restaurants.</li> </ul> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Candidate Requirements</h3> <ul style="margin:0 0 12px; padding-inline-start:24px; list-style-type:disc; list-style-position:outside;"> <li style="margin:0 0 6px;">A proven record of 5-10 years in developing training programs and supporting new branch openings, preferably within the restaurant or hospitality sector.</li> <li style="margin:0 0 6px;">Demonstrated strong facilitation and coaching skills.</li> <li style="margin:0 0 6px;">Ability to be based in, or relocate to, Jeddah, Makkah, Saudi Arabia.</li> </ul> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Work Location and Travel</h3> <p style="margin:0 0 12px; ************;">The primary work location for this role is Jeddah, Makkah, Saudi Arabia. The position requires regular travel to Riyadh to support training initiatives and new restaurant openings.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Application Process</h3> <p style="margin:0 0 12px; ************;">Candidates who meet the above requirements are invited to apply for this full-time position with Al Mataem International.</p>

<h3 >About Unity Holding Company</h3> <p >Unity Holding Company is seeking a dedicated and experienced <strong >Branch Supervisor</strong> to join our restaurant team. This full-time position is based in <strong >Jeddah, Makkah, Saudi Arabia</strong>, and requires a professional with 5-10 years of relevant experience in restaurant or F&amp;B operations.</p> <h3 >The Role of Branch Supervisor</h3> <p >The Branch Supervisor will oversee the daily operations of a restaurant branch, ensuring smooth workflow, high service standards, and overall guest satisfaction. This role is central to maintaining operational excellence and supporting team performance within the restaurant environment.</p> <h3 >Key Responsibilities</h3> <ul > <li >Supervise daily Front-of-House (FOH) and Back-of-House (BOH) operations to ensure efficient workflow.</li> <li >Monitor adherence to opening, mid-day, closing, and other operational checklists.</li> <li >Ensure compliance with food quality, hygiene, service standards, and company Standard Operating Procedures (SOPs).</li> <li >Manage staff schedules, performance evaluations, training programs, and daily team activities.</li> <li >Address customer complaints effectively and ensure excellent guest satisfaction.</li> <li >Monitor inventory levels, manage stock requests, track wastage, and coordinate with suppliers.</li> <li >Oversee cash handling procedures, daily sales reconciliation, and prepare comprehensive branch reports.</li> <li >Ensure full compliance with Baladiyah, health and safety regulations, and internal company policies.</li> <li >Monitor branch Key Performance Indicators (KPIs), sales figures, operational costs, and customer feedback.</li> <li >Support upselling initiatives and promotional activities to enhance branch performance.</li> </ul> <h3 >Qualifications and Experience</h3> <ul > <li >5-10 years of previous experience in restaurant or Food &amp; Beverage (F&amp;B) operations.</li> <li >Demonstrated strong leadership and team-management skills.</li> <li >Excellent communication and problem-solving abilities.</li> </ul> <h3 >Essential Knowledge and Attributes</h3> <ul > <li >Good knowledge of restaurant operations, food safety, and hygiene standards.</li> <li >Ability to perform effectively under pressure in a fast-paced environment.</li> <li >Strong organizational and reporting skills.</li> </ul> <h3 >Application Process</h3> <p >We invite qualified candidates to apply for this full-time Branch Supervisor position at Unity Holding Company. We look forward to reviewing your application.</p>

<h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Role Overview</h3> <p style="margin:0 0 12px; ************;">Hilton is seeking a <strong style="font-weight:700;">Sous Chef</strong> to join its full-time culinary team in Mecca, Makkah, Saudi Arabia. This role is central to leading daily kitchen operations and ensuring the delivery of memorable guest experiences through high-quality culinary offerings. The position requires a professional with 5-10 years of relevant experience in a culinary leadership capacity.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Key Responsibilities</h3> <ul style="margin:0 0 12px; padding-inline-start:24px; list-style-type:disc; list-style-position:outside;"> <li style="margin:0 0 6px;">Lead culinary team operations, providing hands-on guidance and coaching to kitchen staff, with a focus on either Outlets or Banquets.</li> <li style="margin:0 0 6px;">Oversee daily kitchen production and service, including creating and monitoring production lists, completing line checks, and expediting service periods.</li> <li style="margin:0 0 6px;">Develop and implement seasonal menus, promotional features, and daily specials to enhance menu offerings.</li> <li style="margin:0 0 6px;">Foster strong, positive relationships between Front of House and Back of House teams to ensure seamless operational flow.</li> <li style="margin:0 0 6px;">Provide administrative support for kitchen functions, including inventory management, ordering, and staff scheduling.</li> <li style="margin:0 0 6px;">Uphold compliance with health, safety, sanitation, and alcohol awareness regulations, ensuring high standards for guest and team member wellbeing.</li> </ul> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Candidate Profile and Experience</h3> <p style="margin:0 0 12px; ************;">The ideal candidate will possess 5-10 years of progressive experience in culinary roles, demonstrating strong leadership capabilities and a comprehensive understanding of kitchen management. This position requires a professional who can effectively lead a team, manage complex operations, and maintain high standards of quality and compliance within a dynamic hospitality environment.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Hilton's Core Values</h3> <p style="margin:0 0 12px; ************;">At Hilton, core values define success and guide the qualities sought in every team member. These principles include:</p> <ul style="margin:0 0 12px; padding-inline-start:24px; list-style-type:disc; list-style-position:outside;"> <li style="margin:0 0 6px;">A passion for spreading the light and warmth of <strong style="font-weight:700;">Hospitality</strong>.</li> <li style="margin:0 0 6px;">Acting with <strong style="font-weight:700;">Integrity</strong> and always doing the right thing.</li> <li style="margin:0 0 6px;">Inspiring others through <strong style="font-weight:700;">Leadership</strong>.</li> <li style="margin:0 0 6px;">A belief that <strong style="font-weight:700;">Teamwork</strong> drives the best outcomes.</li> <li style="margin:0 0 6px;">A sense of <strong style="font-weight:700;">Ownership</strong> and accountability.</li> <li style="margin:0 0 6px;">A focus on the <strong style="font-weight:700;">Now</strong>, bringing urgency and discipline to every moment.</li> </ul> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">About Hilton</h3> <p style="margin:0 0 12px; ************;">Hilton is a global leader in hospitality, recognized for delivering exceptional guest experiences and fostering a supportive workplace for its Team Members. With a history of welcoming over 3 billion guests worldwide, Hilton maintains its founding vision of hospitality. The company's award-winning culture has earned repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Career Development at Hilton</h3> <p style="margin:0 0 12px; ************;">Hilton is committed to investing in its Team Members' wellbeing and supporting their career journeys. The company provides an environment where individuals can grow, whether starting a career or exploring new opportunities within the hospitality sector.</p>

<h3 >About Jumeirah and Jumeirah Jabal Omar Makkah</h3> <p >Jumeirah is a global leader in luxury hospitality and a member of Dubai Holding, operating a portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. The brand is recognized worldwide for its distinguished beachfront resorts, esteemed city hotels, and exclusive residences, synonymous with warm service and crafting distinctive guest experiences. Jumeirah Jabal Omar Makkah, located in Makkah, Saudi Arabia, is situated minutes from Masjid Al Haram. This hotel offers a blend of comfort, connectivity, and Arabian hospitality, spread across four towers with various dining venues, retail outlets, a gym, an executive lounge, and meeting spaces. Guests can enjoy views of the Grand Mosque and a culinary offering that spans Mediterranean, Persian, Middle Eastern, and Southeast Asian cuisines.</p> <h3 >The Role: Duty Manager, Front Office (Saudi National)</h3> <p >An opportunity has arisen for a <strong >Duty Manager – Front Office</strong> to join the team at Jumeirah Jabal Omar. This full-time position is specifically for a Saudi National and involves supervising property operations, particularly within the Front Office, to ensure alignment with Jumeirah's established service standards and the property's strategic objectives.</p> <h3 >Key Responsibilities</h3> <ul > <li >Supervise property operations, particularly the Front Office, to ensure alignment with Jumeirah service standards and property strategy.</li> <li >Conduct room inspections to assess availability and compliance with operational standards.</li> <li >Coordinate activities within designated areas to improve departmental cooperation and service delivery.</li> <li >Attend daily briefings and communication meetings to disseminate information and ensure team alignment.</li> <li >Manage booking situations, including handling overbooking scenarios when necessary.</li> <li >Maintain the cleanliness and appearance of lobby and entrance areas, coordinating with Housekeeping and Concierge teams.</li> </ul> <h3 >Qualifications and Experience</h3> <ul > <li >3–5 years of experience in Front Office operations.</li> <li >At least 1–2 years of this experience must be in a supervisory or Duty Manager role within a luxury 5-star hotel environment.</li> <li >Excellent knowledge of Front Office operations, guest service standards, and hotel management systems.</li> </ul> <h3 >Required Skills and Attributes</h3> <ul > <li >Strong leadership, guest relations, conflict resolution, and decision-making skills.</li> <li >Proficiency in English is required; additional language skills are considered an advantage.</li> <li >Excellent communication and interpersonal skills, with the ability to lead multicultural teams and deliver exceptional guest experiences.</li> </ul> <h3 >Compensation and Benefits</h3> <p >Jumeirah offers an attractive salary, paid in Saudi Riyals (SAR). In addition, benefits include generous food and beverage allowances, reduced hotel rates across Jumeirah properties globally, comprehensive leave and health care packages, and flights home.</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The Director of Housekeeping is responsible for leading the overall housekeeping operation of Sofitel Jabal Omar Makkah, ensuring the highest standards of cleanliness, presentation, luxury service and operational excellence across all guestrooms, public areas, back-of-house facilities and laundry operations.</p><p>Key Responsibilities, among others;</p><p>Housekeeping Operations &amp; Strategy:</p><ul><li>Develop and implement the annual Housekeeping strategy aligned with the hotel's operational and financial objectives.</li><li>Lead all housekeeping operations, including guestrooms, suites, public areas, heart-of-house facilities, laundry operations, linen management and uniform services.</li><li>Ensure all areas consistently meet or exceed Sofitel luxury standards and guest expectations.</li><li>Establish departmental objectives, operational procedures and service standards that promote operational excellence.</li><li>Continuously evaluate and improve housekeeping processes, productivity and service delivery.</li><li>Ensure readiness during peak occupancy periods, major events.</li></ul><p>Guest Experience &amp; Luxury Standards:</p><ul><li>Deliver exceptional standards of cleanliness, comfort and presentation across all guest areas.</li><li>Ensure guestrooms are maintained to the highest luxury standards, reflecting the Sofitel brand promise.</li><li>Monitor guest feedback and satisfaction scores, implementing action plans to continuously improve performance.</li><li>Collaborate with Front Office and Guest Relations to ensure timely room availability and efficient handling of guest requests.</li><li>Promote personalized service through attention to detail and proactive guest engagement.</li><li>Ensure VIP arrivals, long-stay guests and special requests are executed flawlessly.</li></ul><p>Quality Assurance &amp; Compliance:</p><ul><li>Maintain compliance with Sofitel brand standards, LQA standards and corporate quality requirements.</li><li>Conduct regular inspections of guestrooms, public areas and back-of-house facilities.</li><li>Ensure full compliance with hygiene, sanitation, environmental, health and safety regulations.</li><li>Oversee pest control, deep-cleaning programs and preventive housekeeping maintenance.</li><li>Lead departmental readiness for quality audits and inspections.</li></ul><p>Laundry, Linen &amp; Asset Management:</p><ul><li>Oversee all laundry operations, ensuring efficient processing of guest laundry, uniforms and hotel linen.</li><li>Develop effective linen management strategies to optimize inventory and reduce losses.</li><li>Monitor linen quality, replacement cycles and operating costs.</li><li>Ensure housekeeping equipment is properly maintained and replaced as required.</li><li>Implement effective inventory control procedures for operating supplies and equipment.</li></ul><p>Financial &amp; Operational Performance:</p><ul><li>Prepare and manage the departmental budget, forecasts and capital expenditure plans.</li><li>Monitor payroll, productivity, staffing levels and departmental expenses.</li><li>Identify opportunities to improve operational efficiency while maintaining luxury service standards.</li><li>Optimize labor scheduling based on occupancy forecasts and operational requirements.</li><li>Manage procurement of housekeeping supplies and equipment while ensuring cost effectiveness.</li><li>Monitor departmental KPIs including productivity, cleanliness scores, guest satisfaction, labor costs and operating expenses.</li></ul><p>Team Leadership &amp; Talent Development:</p><ul><li>Lead, motivate and develop a high-performing housekeeping leadership team.</li><li>Foster a culture of collaboration, accountability and continuous improvement.</li><li>Recruit, train and retain talented Heartists while promoting employee engagement.</li><li>Develop succession plans and identify future departmental leaders.</li><li>Conduct regular coaching, performance evaluations and career development discussions.</li></ul><p>Cross-Functional Collaboration</p><ul><li>Collaborate closely with Front Office to optimize room readiness and guest satisfaction.</li><li>Work with Engineering to ensure preventive maintenance programs support guestroom quality.</li><li>Support Food &amp; Beverage and Events teams during major functions and VIP events.</li><li>Coordinate with Talent &amp; Culture to ensure workforce planning and training objectives are achieved.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Qualifications</p><ul><li>Bachelor's degree in Hospitality Management, Hotel Administration or a related field.</li><li>Minimum 8 10 years' experience in Housekeeping leadership within luxury hotels or resorts.</li><li>Proven experience managing large-scale housekeeping operations in a luxury hospitality environment.</li><li>Strong knowledge of housekeeping operations, laundry management, quality assurance and luxury service standards.</li><li>Excellent communication, leadership and stakeholder management skills.</li><li>Proficiency in hotel property management systems and housekeeping technologies.</li><li>Fluent in English; Arabic is an advantage.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The Director of Housekeeping is responsible for leading the overall housekeeping operation of Sofitel Jabal Omar Makkah, ensuring the highest standards of cleanliness, presentation, luxury service and operational excellence across all guestrooms, public areas, back-of-house facilities and laundry operations.</p><p>Key Responsibilities, among others;</p><p>Housekeeping Operations &amp; Strategy: Develop and implement the annual Housekeeping strategy aligned with the hotel's operational and financial objectives. Lead all housekeeping operations, including guestrooms, suites, public areas, heart-of-house facilities, laundry operations, linen management and uniform services. Ensure all areas consistently meet or exceed Sofitel luxury standards and guest expectations. Establish departmental objectives, operational procedures and service standards that promote operational excellence. Continuously evaluate and improve housekeeping processes, productivity and service delivery. Ensure readiness during peak occupancy periods, major events.</p><p>Guest Experience &amp; Luxury Standards: Deliver exceptional standards of cleanliness, comfort and presentation across all guest areas. Ensure guestrooms are maintained to the highest luxury standards, reflecting the Sofitel brand promise. Monitor guest feedback and satisfaction scores, implementing action plans to continuously improve performance. Collaborate with Front Office and Guest Relations to ensure timely room availability and efficient handling of guest requests. Promote personalized service through attention to detail and proactive guest engagement. Ensure VIP arrivals, long-stay guests and special requests are executed flawlessly.</p><p>Quality Assurance &amp; Compliance: Maintain compliance with Sofitel brand standards, LQA standards and corporate quality requirements. Conduct regular inspections of guestrooms, public areas and back-of-house facilities. Ensure full compliance with hygiene, sanitation, environmental, health and safety regulations. Oversee pest control, deep-cleaning programs and preventive housekeeping maintenance. Lead departmental readiness for quality audits and inspections.</p><p>Laundry, Linen &amp; Asset Management: Oversee all laundry operations, ensuring efficient processing of guest laundry, uniforms and hotel linen. Develop effective linen management strategies to optimize inventory and reduce losses. Monitor linen quality, replacement cycles and operating costs. Ensure housekeeping equipment is properly maintained and replaced as required. Implement effective inventory control procedures for operating supplies and equipment.</p><p>Financial &amp; Operational Performance: Prepare and manage the departmental budget, forecasts and capital expenditure plans. Monitor payroll, productivity, staffing levels and departmental expenses. Identify opportunities to improve operational efficiency while maintaining luxury service standards. Optimize labor scheduling based on occupancy forecasts and operational requirements. Manage procurement of housekeeping supplies and equipment while ensuring cost effectiveness. Monitor departmental KPIs including productivity, cleanliness scores, guest satisfaction, labor costs and operating expenses.</p><p>Team Leadership &amp; Talent Development: Lead, motivate and develop a high-performing housekeeping leadership team. Foster a culture of collaboration, accountability and continuous improvement. Recruit, train and retain talented Heartists while promoting employee engagement. Develop succession plans and identify future departmental leaders. Conduct regular coaching, performance evaluations and career development discussions.</p><p>Cross-Functional Collaboration Collaborate closely with Front Office to optimize room readiness and guest satisfaction. Work with Engineering to ensure preventive maintenance programs support guestroom quality. Support Food &amp; Beverage and Events teams during major functions and VIP events. Coordinate with Talent &amp; Culture to ensure workforce planning and training objectives are achieved.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Qualifications</p><p>Bachelor's degree in Hospitality Management, Hotel Administration or a related field.</p><p>Minimum 8 10 years' experience in Housekeeping leadership within luxury hotels or resorts.</p><p>Proven experience managing large-scale housekeeping operations in a luxury hospitality environment.</p><p>Strong knowledge of housekeeping operations, laundry management, quality assurance and luxury service standards.</p><p>Excellent communication, leadership and stakeholder management skills.</p><p>Proficiency in hotel property management systems and housekeeping technologies.</p><p>Fluent in English; Arabic is an advantage.</p><p></p></section>

<h3 >About the Electrician Role at Hilton</h3> <p >Hilton is seeking an <strong >Electrician</strong> to join its team in Jeddah, Makkah, Saudi Arabia. This is a full-time position, ideal for candidates with 0-1 years of experience in electrical maintenance and systems. The role involves ensuring the safe and efficient operation of all electrical installations and equipment within the hotel premises.</p> <h3 >Role Overview and Contribution</h3> <p >The Electrician plays a crucial role in supporting the Engineering team by maintaining the hotel's electrical infrastructure. This position is responsible for upholding high standards of electrical safety and operational efficiency across all guest rooms, public areas, back-of-house facilities, and other hotel amenities. The successful candidate will contribute to a seamless guest experience by ensuring reliable electrical systems.</p> <h3 >Key Responsibilities</h3> <ul > <li >Perform preventive and corrective maintenance on various electrical systems and equipment.</li> <li >Troubleshoot and repair electrical faults, including issues with lighting systems, power outlets, switches, and control panels.</li> <li >Inspect electrical installations regularly to ensure safe and efficient operation in compliance with standards.</li> <li >Respond promptly to electrical maintenance requests originating from different hotel departments.</li> <li >Provide support to the Engineering team during scheduled maintenance, renovation projects, and new installations.</li> <li >Conduct routine inspections of electrical equipment and accurately report any identified potential hazards or defects.</li> <li >Ensure all electrical work adheres strictly to hotel safety standards and relevant regulatory requirements.</li> <li >Maintain precise records of all maintenance activities, repairs performed, and the condition of equipment.</li> <li >Adhere to all hotel Health &amp; Safety procedures and emergency protocols.</li> <li >Coordinate effectively with other members of the Engineering team to resolve maintenance issues efficiently.</li> </ul> <h3 >Experience Requirements</h3> <p >Candidates for the Electrician position should possess 0-1 years of relevant experience in electrical maintenance or a related field. This role is suitable for individuals looking to develop their skills within a professional hotel environment.</p> <h3 >Work Environment and Employment Type</h3> <p >This full-time role is based within Hilton's hotel facilities in Jeddah, Makkah, Saudi Arabia. The Electrician will work as part of a dedicated Engineering team, contributing to the operational excellence of the hotel.</p> <h3 >Application Information</h3> <p >Interested candidates who meet the specified requirements are encouraged to apply for this position. Further details regarding the application process will be provided upon inquiry.</p>

<h3 >About Jumeirah and Jumeirah Jabal Omar</h3> <p >Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. The brand is recognized for its distinguished beachfront resorts, city hotels, and exclusive residences, known for warm service and crafting distinctive experiences. Jumeirah Jabal Omar Makkah, located in Makkah, Saudi Arabia, is situated minutes from Masjid Al Haram. This hotel offers a blend of comfort and Arabian hospitality across four towers, featuring various dining venues, retail outlets, a gym, executive lounge, and meeting spaces. Guests can experience views of the Grand Mosque and a culinary offering that spans Mediterranean, Persian, Middle Eastern, and Southeast Asian cuisines.</p> <h3 >The Opportunity: Steward Supervisor</h3> <p >Jumeirah Jabal Omar is seeking a <strong >Steward Supervisor – Stewarding</strong> to join its team in Makkah, Saudi Arabia. This is a full-time position responsible for overseeing stewarding operations within the hotel. The role offers an attractive salary.</p> <h3 >Key Responsibilities</h3> <ul > <li >Supervise and coordinate stewarding operations across all shifts to ensure smooth daily workflow and service continuity.</li> <li >Ensure all kitchen and Food &amp; Beverage back-of-house areas consistently meet prescribed cleanliness, hygiene, and sanitation standards.</li> <li >Monitor and enforce compliance with company policies, Standard Operating Procedures (SOPs), Health &amp; Safety, and environmental regulations.</li> <li >Lead, guide, and support Team Leaders and stewarding colleagues to achieve departmental objectives and service excellence.</li> <li >Coordinate preventive maintenance schedules for stewarding equipment in collaboration with the Engineering Department.</li> <li >Oversee the proper and safe use of stewarding machinery and equipment, ensuring optimal performance and minimal downtime.</li> <li >Control operational costs through effective breakage control, loss prevention, and economical use of chemicals and supplies.</li> <li >Review inventory levels, maintain par stocks, and approve cleaning supplies and chemical requisitions before escalation.</li> </ul> <h3 >Qualifications and Experience</h3> <ul > <li >Minimum of 3–5 years of experience in Stewarding operations within a hotel or hospitality environment.</li> <li >Prior experience in a supervisory or leadership role is required.</li> <li >Strong knowledge of stewarding operations, equipment handling, hygiene standards, and back-of-house processes.</li> </ul> <h3 >Compensation and Benefits</h3> <p >Jumeirah offers an attractive salary, paid in Saudi Riyals (SAR). The benefits package includes generous Food &amp; Beverage benefits, reduced hotel rates across Jumeirah properties globally, comprehensive leave and health care packages, flights home, and other employee benefits.</p> <h3 >Application Information</h3> <p >Candidates who meet the specified qualifications and experience are encouraged to apply for this full-time position.</p>

<p>As Director of Residences at Novotel Residences , you will lead and oversee the complete homeowner and resident experience, from pre-move-in preparations through day-to-day residential living. This pivotal role requires a proactive, professional, and guest-focused approach to ensure that residents consistently receive a high standard of hospitality and residential service in line with Novotel standards. The role is responsible for creating a well-managed, comfortable, and welcoming residential environment, building strong relationships with homeowners and residents, and ensuring the highest standards of operational efficiency, service quality, and community experience.</p><p>What you will be doing:</p><ul><li>Strategically lead and manage the complete Resident Journey across all stages, from pre-move-in through ongoing residency.</li><li>Establish, implement, and maintain high standards of residential service through comprehensive operational procedures, policies, and training programs.</li><li>Continuously evaluate and improve service delivery to ensure consistency, efficiency, and resident satisfaction.</li><li>Build and maintain strong, professional, and lasting relationships with homeowners and residents, acting as the primary point of contact for residential needs, inquiries, and service-related matters.</li><li>Direct and oversee all aspects of residential operations, including:<ul><li>Maintenance and Engineering</li><li>Security and Access Control</li><li>Concierge Services</li><li>Housekeeping Standards</li><li>Residential Amenities</li><li>Common Areas and Facilities</li></ul></li><li>Manage vendor and service provider contracts and monitor their performance to ensure quality, compliance, and value for money.</li><li>Support recruitment, onboarding, training, performance management, and development of residential employees.</li><li>Conduct regular inspections of residential units, common areas, amenities, and facilities to ensure that the property is maintained to the highest operational and presentation standards.</li><li>Foster strong collaboration with hotel departmental managers to ensure seamless coordination between the residential operation and hotel services, including:<ul><li>Property &amp; Engineering</li><li>Food &amp; Beverage</li><li>Housekeeping</li><li>Security</li><li>Front Office and Guest Services</li><li>Spa and other available hotel facilities</li></ul></li><li>Community Relations and Communications</li><li>Manage the financial performance of the residential operation and maintain effective budgetary control.</li><li>Assist in the preparation, monitoring, and administration of annual operating budgets and capital expenditure plans for the residential operation.</li><li>Monitor operational expenses, identify cost-saving opportunities, and ensure the optimal allocation of resources without compromising service quality.</li><li>Prepare and analyze operational and financial reports and provide management with accurate, timely, and actionable information.</li><li>Identify opportunities to improve operational efficiency, resident satisfaction, and the overall financial performance of the residences.</li><li>Recruit, lead, develop, mentor, and motivate a high-performing residential team.</li><li>Foster a culture of professionalism, hospitality, accountability, teamwork, and continuous improvement.</li><li>Ensure that all residential operations comply with company policies, applicable local regulations, health and safety requirements, and property standards.</li><li>Coordinate effectively with homeowners and relevant stakeholders to ensure transparent communication and proper handling of residential matters.</li><li>Support the implementation and enforcement of residential rules, policies, procedures, and community guidelines.</li><li>Organize and attend homeowners' or residents' meetings as required and ensure that concerns, requests, and decisions are properly documented and followed up.</li><li>Prepare meeting agendas, management reports, and presentations related to residential operations when required.</li><li>Maintain accurate records of meetings, resident communications, operational matters, and follow-up actions.</li><li>Coordinate with relevant internal and external stakeholders regarding resident requests, property matters, maintenance issues, and community initiatives.</li><li>Support initiatives aimed at enhancing resident satisfaction, community experience, property condition, and the overall value of the residential property.</li><li>Ensure that all resident complaints and service recovery cases are handled professionally, promptly, and effectively.</li><li>Develop and maintain an effective communication framework with residents to ensure timely updates regarding maintenance, facilities, services, operational matters, and community activities.</li><li>Continuously seek opportunities to enhance the overall residential experience while maintaining operational efficiency and financial sustainability.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>QUALIFICATIONS &amp; EXPERIENCE</p><ul><li>Minimum 7+ years of progressive experience in hospitality, residential, property, or related service management, with at least 3 years in a managerial, senior management, or director-level position .</li><li>Proven experience in residential operations, property management, hospitality, or mixed-use property management , preferably within a high-end hotel or residential environment.</li><li>Demonstrated ability to lead and manage residential operations across multiple functions , including Housekeeping, Maintenance &amp; Engineering, Security, Concierge, and Resident Services.</li><li>Strong track record of leading high-performing teams , developing talent, and creating a culture of accountability, professionalism, and service excellence.</li><li>Exceptional customer service and relationship-management skills, with a demonstrated ability to handle homeowner and resident relations, complaints, service recovery, and complex requests professionally and effectively.</li><li>Strong knowledge of residential operations, property standards, preventive maintenance, facilities management, and community services .</li><li>Experience managing vendors, contractors, service agreements, and outsourced operations , including performance monitoring and contract compliance.</li><li>Strong financial acumen with proven experience in budget preparation, cost control, forecasting, expense management, and financial reporting .</li><li>Experience in managing annual operating budgets, capital expenditure, and reserve/capital planning is highly preferred.</li><li>Advanced proficiency in property management systems, hotel systems, Microsoft Office, reporting tools, and other hospitality technology platforms .</li><li>Excellent communication, interpersonal, negotiation, and presentation skills, with the ability to communicate effectively with homeowners, residents, hotel management, employees, vendors, and external stakeholders.</li><li>Strong strategic thinking, decision-making, problem-solving, and crisis-management skills , with a proactive and action-oriented approach.</li><li>Strong understanding of hospitality service standards, residential service expectations, and operational best practices .</li><li>Ability to work collaboratively with hotel departments to ensure seamless integration between hotel and residential operations .</li><li>Knowledge of Saudi Arabian hospitality regulations, employment requirements, health and safety standards, and relevant residential/property compliance requirements is preferred.</li><li>Preferred: Familiarity with the Middle Eastern hospitality and residential market , including cultural awareness and local customer expectations.</li><li>Preferred: Experience managing residential communities, branded residences, serviced apartments, or mixed-use developments .</li><li>Preferred: Experience working with Homeowners Associations (HOA), property owners, boards, or community management structures .</li><li>Preferred: Relevant hospitality, property management, facilities management, or residential management certifications/professional designations .</li><li>Fluency in English is required; Arabic language skills are highly preferred.</li></ul>

<h3 >About the Hostess Role</h3> <p >SWOT Hospitality is seeking a dedicated <strong >Hostess</strong> to join its team in Jeddah, Makkah, Saudi Arabia. This full-time position is central to creating an exceptional dining experience by warmly welcoming guests, efficiently managing reservations, and ensuring smooth seating arrangements. The role requires a blend of strong communication, customer service, and organizational abilities to maintain a welcoming and efficient front-of-house operation.</p> <h3 >Core Responsibilities</h3> <ul > <li >Greet customers upon arrival and manage waiting lists, providing accurate wait times.</li> <li >Escort guests to their assigned dining or bar areas, present menus, and introduce their server.</li> <li >Handle phone calls, take reservations, and address guest inquiries professionally.</li> <li >Optimize seating arrangements to ensure an even workload for wait staff and accommodate guest preferences.</li> <li >Engage with guests to ensure satisfaction with food and service, and respond to complaints to facilitate resolution.</li> <li >Maintain a clean and organized reception area.</li> <li >Provide attentive service to guests requiring extra attention, such as children or the elderly, and cater to special needs and requests.</li> <li >Assist and coordinate effectively with kitchen and service staff as needed.</li> <li >Support dining room operations by setting and clearing tables, replenishing water, and serving beverages.</li> <li >Process dining charges for to-go orders, including verifying orders, calculating taxes, and totaling bills.</li> <li >Adhere strictly to all sanitation, safety, and alcohol control policies to protect both the establishment and patrons.</li> </ul> <h3 >Required Qualifications and Experience</h3> <ul > <li >Previous work experience as a Host or Hostess.</li> <li >High school diploma or equivalent; additional experience, education, training, or certifications are considered a plus.</li> <li >Demonstrable experience in managing reservations and strong customer-service skills.</li> <li >Familiarity with restaurant etiquette and health and safety regulations.</li> <li >Basic math and computer skills.</li> </ul> <h3 >Essential Skills and Attributes</h3> <ul > <li >Excellent communication skills, both in-person and over the phone.</li> <li >High level of patience and active listening skills.</li> <li >Strong organizational skills with the ability to monitor the entire dining and bar area effectively.</li> <li >Ability to provide high-quality customer service in a fast-paced environment.</li> <li >A positive attitude and the ability to collaborate well with all restaurant staff under pressure.</li> <li >Proactive in following instructions and seeking clarification when necessary.</li> <li >Good knowledge of menu offerings.</li> <li >Knowledge of a second language is considered a plus.</li> </ul> <h3 >Work Environment and Expectations</h3> <ul > <li >The role requires physical fitness, including the ability to walk and stand for long hours.</li> <li >Willingness to work various shifts, including weekends and holidays.</li> <li >Ability to perform high-quality work with minimal supervision.</li> <li >Expected to contribute to the overall team effort by assisting with other restaurant positions as needed.</li> </ul> <h3 >Application Information</h3> <p >Interested candidates are encouraged to apply for this full-time Hostess position with SWOT Hospitality in Jeddah.</p>

<p>Lead and manage all Rooms Division departments to achieve operational excellence. Ensure exceptional guest satisfaction by maintaining high service standards and promptly resolving guest concerns. Develop and implement departmental policies, procedures, and service standards. Monitor occupancy, room inventory, and revenue opportunities in collaboration with the Revenue and Sales teams. Prepare and manage departmental budgets, forecasts, and financial performance. Analyze operational reports, guest feedback, and KPIs to drive continuous improvement. Recruit, train, coach, and evaluate department managers and team members. Ensure compliance with health, safety, security, and brand standards. Coordinate with Engineering, Food &amp; Beverage, Sales &amp; Marketing, and other departments to deliver seamless guest experiences. Conduct regular inspections of guest rooms, public areas, and back-of-house facilities. Manage labor costs, scheduling, productivity, and departmental expenses. Lead quality assurance initiatives and support hotel audits and inspections. Handle VIP arrivals, special requests, and service recovery for guest issues.</p><p><strong>Desired Candidate Profile</strong></p><p>years of progressive hotel operations experience, including leadership in Front Office and Housekeeping. Previous experience as a Rooms Division Manager, Executive Housekeeper, Front Office Manager, or Assistant Director of Rooms is preferred. Strong knowledge of hotel operations, revenue management principles, and guest service standards. Experience with Property Management Systems (PMS) such as Opera or similar platforms. Excellent leadership, communication, and problem-solving skills. experience is an asset Prior experience working with Opera or a related system Strong interpersonal and problem solving abilities Fluency in English, additional languages are a plus</p>

<h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">About Rotana Jabal Omar Makkah</h3> <p style="margin:0 0 12px; ************;">Rotana Jabal Omar Makkah is seeking dedicated maintenance professionals to join its team in Makkah. The company focuses on delivering high standards of service and operational efficiency within its hotel complex. This full-time Electrician role is integral to maintaining the hotel's electrical infrastructure and ensuring guest satisfaction through reliable service.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Role Overview</h3> <p style="margin:0 0 12px; ************;">As an Electrician, you will be responsible for the installation, maintenance, and repair of electrical wiring, equipment, and fixtures throughout the hotel. This role requires adherence to relevant electrical codes and safety standards to ensure the continuous, safe, and efficient operation of all electrical systems and appliances within the premises.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Key Responsibilities</h3> <ul style="margin:0 0 12px; padding-inline-start:24px; list-style-type:disc; list-style-position:outside;"> <li style="margin:0 0 6px;">Maintain all Mechanical &amp; Electrical (M&amp;E) and Heating, Ventilation, and Air Conditioning (HVAC) equipment within the hotel complex, with a strong emphasis on health and safety protocols.</li> <li style="margin:0 0 6px;">Perform maintenance and repair works on all mechanical and electrical heating and ventilation equipment to ensure the ongoing safe and efficient running of the hotel.</li> <li style="margin:0 0 6px;">Address issues with mains/domestic single and three-phase supplied distribution systems, as well as all lighting and in-house power installations and appliances.</li> <li style="margin:0 0 6px;">Assist with all emergency services, including fire alarms, lighting, batteries, and standby power requirements, such as generators.</li> <li style="margin:0 0 6px;">Manage control systems related to M&amp;E processes, including general equipment, televisions, hair dryers, shaver sockets, and all guest and service lifts.</li> <li style="margin:0 0 6px;">Prepare sketches or follow blueprints to accurately determine the location of wiring and equipment, ensuring conformance to building and safety codes.</li> </ul> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Required Experience and Skills</h3> <ul style="margin:0 0 12px; padding-inline-start:24px; list-style-type:disc; list-style-position:outside;"> <li style="margin:0 0 6px;">A minimum of 0-1 years of experience in an electrician role or a related field.</li> <li style="margin:0 0 6px;">Demonstrated ability to deliver effective service and provide practical solutions for electrical issues.</li> <li style="margin:0 0 6px;">Proficiency in using a variety of tools and equipment, including power construction equipment, measuring devices, power tools, and testing equipment such as oscilloscopes, ammeters, and test lamps.</li> <li style="margin:0 0 6px;">Understanding of relevant electrical codes and safety regulations.</li> </ul> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Work Environment</h3> <p style="margin:0 0 12px; ************;">This is a full-time position based at Rotana Jabal Omar Makkah in Makkah. The role operates within a dynamic hotel environment, requiring a proactive approach to maintenance and a commitment to operational excellence.</p>

<p>Handle internal and external guest communications promptly and professionally, maintaining a warm and engaging SLS tone. Serve as a central point of contact for guest inquiries, requests, and service needs throughout their stay. Provide clear and accurate information about hotel facilities, dining, spa, activities, promotions, services, and local attractions. Coordinate guest requests with relevant departments, including Housekeeping, Engineering, Room Service, Front Office, and other operational teams. Log, track, and follow up on guest requests to ensure timely completion and a seamless guest experience. Handle guest feedback and concerns professionally, taking appropriate action and escalating matters when required. Manage wake-up call requests accurately and follow established procedures for unanswered calls. Transfer calls and communications accurately to the appropriate departments, guest rooms, or colleagues when required. Support Front Office operations during night hours, including assisting with room availability and booking inquiries when required. Respond calmly and efficiently to emergency communications and follow established hotel emergency procedures. Maintain strict confidentiality and security when handling guest information and sensitive operational matters. Accurately record guest messages, requests, service notes, and relevant information in Opera PMS and other designated hotel systems. Review and maintain accurate guest information in hotel systems in accordance with established procedures. Monitor communication systems and promptly report any technical issues to the Supervisor or Engineering team. Maintain accurate daily logs and operational reports relating to guest requests, communications, and service performance. Stay updated on daily arrivals, in-house VIPs, special occasions, events, hotel activities, and relevant operational information. Promote appropriate hotel services and experiences based on guest needs and preferences.</p><p><strong>Desired Candidate Profile</strong></p><p>High School Diploma or higher; a qualification in Hospitality, Guest Services, or a related field is preferred. Minimum 1 2 years of experience in Guest Services, Front Office, Call Centre, PBX, or a similar guest-facing role, preferably within a luxury or lifestyle hotel. Excellent command of spoken and written English is essential, with a clear, confident, and professional telephone manner. Proficiency in Microsoft Office and Opera PMS; experience with hotel communication or guest request management systems is an advantage. Strong guest service, communication, and interpersonal skills with a warm and professional approach. Ability to multitask, prioritize, and respond efficiently in a fast-paced environment. Excellent attention to detail with a strong commitment to guest privacy and confidentiality. Strong coordination and follow-up skills, with the ability to communicate effectively across hotel departments. Proactive, flexible, and composed under pressure, with a genuine passion for delivering exceptional guest experiences. Comfortable working effectively within a diverse and multicultural team environment.</p>

<p>Handle internal and external guest communications promptly and professionally, maintaining a warm and engaging SLS tone. Serve as a central point of contact for guest inquiries, requests, and service needs throughout their stay. Provide clear and accurate information about hotel facilities, dining, spa, activities, promotions, services, and local attractions. Coordinate guest requests with relevant departments, including Housekeeping, Engineering, Room Service, Front Office, and other operational teams. Log, track, and follow up on guest requests to ensure timely completion and a seamless guest experience. Handle guest feedback and concerns professionally, taking appropriate action and escalating matters when required. Manage wake-up call requests accurately and follow established procedures for unanswered calls. Transfer calls and communications accurately to the appropriate departments, guest rooms, or colleagues when required. Support Front Office operations during night hours, including assisting with room availability and booking inquiries when required. Respond calmly and efficiently to emergency communications and follow established hotel emergency procedures. Maintain strict confidentiality and security when handling guest information and sensitive operational matters. Accurately record guest messages, requests, service notes, and relevant information in Opera PMS and other designated hotel systems. Review and maintain accurate guest information in hotel systems in accordance with established procedures. Monitor communication systems and promptly report any technical issues to the Supervisor or Engineering team. Maintain accurate daily logs and operational reports relating to guest requests, communications, and service performance. Stay updated on daily arrivals, in-house VIPs, special occasions, events, hotel activities, and relevant operational information. Promote appropriate hotel services and experiences based on guest needs and preferences.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>High School Diploma or higher; a qualification in Hospitality, Guest Services, or a related field is preferred.</li><li>Minimum 1 2 years of experience in Guest Services, Front Office, Call Centre, PBX, or a similar guest-facing role, preferably within a luxury or lifestyle hotel.</li><li>Excellent command of spoken and written English is essential, with a clear, confident, and professional telephone manner.</li><li>Proficiency in Microsoft Office and Opera PMS; experience with hotel communication or guest request management systems is an advantage.</li><li>Strong guest service, communication, and interpersonal skills with a warm and professional approach.</li><li>Ability to multitask, prioritize, and respond efficiently in a fast-paced environment.</li><li>Excellent attention to detail with a strong commitment to guest privacy and confidentiality.</li><li>Strong coordination and follow-up skills, with the ability to communicate effectively across hotel departments.</li><li>Proactive, flexible, and composed under pressure, with a genuine passion for delivering exceptional guest experiences.</li><li>Comfortable working effectively within a diverse and multicultural team environment.</li></ul>