Database Developer Jobs

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The role involves designing, managing, and optimizing urban water supply, wastewater, and stormwater systems while ensuring environmental sustainability and regulatory compliance. Responsibilities include assessing existing infrastructure, conducting feasibility studies, evaluating environmental impacts, and planning wet infrastructure layouts in coordination with transportation and utility networks. The position requires collaboration with stakeholders—planners, architects, developers, and government agencies—to develop integrated, sustainable urban solutions. It also entails reviewing project designs, obtaining permits, analyzing data on population, traffic, and energy use, and ensuring adherence to quality, safety, and environmental standards, while performing other tasks as assigned</p><br><p><strong>Responsibilities</strong></p><ul><li><p>Designing and managing water supply and wastewater systems in urban areas. Develop plans for water distribution networks, sewage collection and treatment systems, stormwater management, and water resource management to ensure safe and efficient water supply and environmental sustainability.</p></li><li><p>Analyze existing conditions, assess needs and demands, and develop engineering solutions that optimize functionality and sustainability.</p></li><li><p>Conduct feasibility studies to assess the viability and practicality of urban development projects.</p></li><li><p>Evaluate environmental impact, economic feasibility, technical constraints, and regulatory compliance factors.</p></li><li><p>Perform feasibility studies to help inform decision-making and ensure that proposed projects align with urban planning goals and requirements.</p></li><li><p>Assess the potential environmental impact of urban development projects.</p></li><li><p>Evaluate air and water pollution, habitat disruption, and energy consumption. They develop strategies and recommendations to minimize negative environmental effects and promote sustainable development practices based on their findings.</p></li><li><p>Analyze and plan the layout and distribution of wet infrastructure systems within urban areas. They consider factors such as population density, land use patterns, and transportation demands to determine the optimal placement and design of infrastructure elements. This includes coordination with road networks, public transportation, utility systems, and other essential services.</p></li><li><p>Ensure compliance with relevant regulations, building codes, and standards.</p></li><li><p>Review project designs, specifications, and construction plans to ensure they meet the required standards for safety, accessibility, and environmental impact.</p></li><li><p>They work closely with regulatory authorities to obtain necessary permits and approvals for urban development projects.</p></li><li><p>Collaborate with various stakeholders, including urban planners, architects, developers, government agencies, and community members. Work together to develop integrated solutions that meet the needs and aspirations of urban communities.</p></li><li><p>Provide technical expertise and contribute to the coordination of project implementation, ensuring effective communication and collaboration among all parties involved.</p></li><li><p>Use data analysis and modelling techniques to assess and predict the performance of urban infrastructure systems.</p></li><li><p>Analyze data related to population growth, traffic patterns, energy consumption, and other relevant factors to inform planning decisions and optimize the design and operation of infrastructure systems.</p></li><li><p>Informs themselves of the relevant Quality, Environmental, Safety and Occupational Health Policies, Manuals and Procedures within Hill International and ensures continued compliance with these requirements while employed by Hill.</p></li><li><p>Perform other duties as assigned by the line manager/supervisor.</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>Bachelor / Master Degree in Engineering or Urban Planning from an accredited university.</p></li><li><p>Minimum 10 years’ experience in related field.</p></li><li><p>Experience in the master planning of water and wastewater services.</p></li><li><p>Ability to collect master plans data and produce related reports</p></li><li><p>Ability to develop KPIs in relation to the strategic planning and monitor the performance of the regional clusters based on these KPIs.</p></li><li><p>Experience with preparing high quality performance reports</p></li><li><p>Capable to fluently communicate in Arabic and English</p></li><li><p>Excellent Verbal and written communication skills.</p></li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><p><span><span><span><span><b>Overview</b><br></span></span></span></span></p><br><p><span><span><span><span>Knight Frank’s global Capital Markets teams have a reputation for acting on the most high-profile real estate transactions internationally. Supported by specialist market research analysts our network is ideally positioned across five core hubs: the UK, the Americas, Europe, the Middle East and Asia.<br></span></span></span></span></p><br><p><span><span><span><span>Knight Frank’s Middle East Capital Markets team has quickly grown to become one of the strongest in the market. The focus of the team is both on outbound capital flows, with a global remit, and regional investment advisory, dealing with clients ranging from family offices to institutions and sovereign funds.<br></span></span></span></span></p><br><p><span><span><span><span>The team is seeking an experienced Associate Partner to provide deal support on both buy and sell side transactions regionally. As Associate Partner, you will liaise closely with Knight Frank’s global Capital Markets teams in other key international hubs as well as with our network of offices in the Middle East.<br></span></span></span></span></p><br><p><span><span><span><span><b>Responsibilities</b><br></span></span></span></span></p><br><ul><li>Provide support on existing instructions across different geographies to senior team members.<br></li><li>Create bespoke and detailed cash flow modelling using Excel. Create cashflow projections and assist with investment analysis.<br></li><li>Collate requirements, leads and opportunities for discussion within the team.<br></li><li>Assist with preparation of investment memorandums, presentations and other relevant detailed documents.<br></li><li>Construct data rooms.<br></li><li>Review lease agreements.<br></li><li>Draft detailed commercial term sheets.<br></li><li>Ability to develop and maintain working relationships with key investors across the region.<br></li><li>Create, update and maintain deal and capital trackers as well as other databases as required.<br></li><li>Provide regular market reports, working with relevant research teams.<br></li><li>Collaborate with research teams to prepare presentations and research documents on relevant subjects.<br></li><li>Build and maintain goodwill, confidentiality, and trust with prospective and existing clients at all times in order to foster the professional image of the Partnership.<br></li><li>Provide guidance to clients regarding the transaction process and presenting potential opportunities.<br></li><li>Refer business leads or other potential fee earning opportunities into other parts of the regional and global business.<br></li><li>Other tasks as may be required.<br></li></ul><p><span><span><span><span><b>Skills and Qualifications</b><br></span></span></span></span></p><br><ul><li>Bachelor's degree in Real Estate Finance, Development or Investment. Alternatively, a bachelor’s degree in Finance or Accounting.<br></li><li>Minimum 8 years of experience in a similar role with an existing network of professional contacts and a proven track record of deal making with evidence of transactions completed within the real estate sector in Saudi Arabia.<br></li><li>Sound understanding of commercial lease terms impacting value.<br></li><li>Sound understanding of valuation methodology.<br></li><li>Sound understanding of the Royal Institution of Chartered Surveyors (RICS) professional standards.<br></li><li>Excellent communication and presentation skills.<br></li><li>Strong problem-solving and decision-making abilities.<br></li><li>Strong financial acumen.<br></li><li>Excellent report writing skills.<br></li><li>Attention to detail and a high level of accuracy.<br></li><li>Ability to work collaboratively with team members.<br></li><li>Ability to work effectively in a fast-paced and dynamic environment.<br></li><li>Ability to maintain confidentiality and handle sensitive information.<br></li><li>Flexibility in working with clients, teams and projects across time zones and different working weeks.<br></li><li>Understanding of regional business culture and regulations.<br></li><li>The ability to understand and make use of computers and information technology (Knight Frank internal systems).<br></li><li>Certifications and Licenses: MRICS desired but not essential.<br></li><li>Software: Microsoft Office programs to an advanced level.<br></li><li>Language skills: Fluency in English, both written and verbal. Fluency in Arabic or other languages is advantageous.<br></li><li>Travel: Flexible attitude towards travelling.<br></li></ul><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>About PULSE (MENA) PULSE (MENA) is committed to delivering exceptional customer experiences through innovative solutions, operational excellence, and a customer-first mindset. We empower businesses and individuals across the Middle East and North Africa by providing reliable, responsive, and high-quality support services. We are looking for a proactive, organized, and customer-focused Customer Support Specialist Admin to join our growing remote team. Position Summary The Customer Support Specialist Admin serves as the primary point of contact for customers while providing essential administrative support to ensure smooth day-to-day operations. This role combines customer service excellence with administrative coordination, requiring strong communication skills, attention to detail, and the ability to manage multiple priorities in a fast-paced remote environment. The ideal candidate is empathetic, highly organized, solution-oriented, and passionate about creating positive customer experiences while maintaining accurate records and supporting internal teams. Key Responsibilities Customer Support Respond to customer inquiries via email, live chat, phone, WhatsApp, and other communication channels. Deliver professional, timely, and accurate responses while maintaining a positive customer experience. Resolve customer concerns efficiently and escalate complex issues to the appropriate departments. Track customer issues through resolution while ensuring regular follow-up and communication. Assist customers with account-related inquiries, product information, service requests, and troubleshooting. Maintain high customer satisfaction by providing personalized and solution-focused support. Document all customer interactions accurately within the CRM or customer support platform. Identify recurring customer issues and recommend process improvements. Administrative Support Maintain and update customer records, databases, and internal documentation. Prepare reports on customer interactions, response times, and service performance. Schedule meetings, appointments, and follow-up activities when required. Assist with data entry, document management, and administrative workflows. Coordinate with internal departments to ensure customer requests are completed promptly. Support onboarding documentation and internal administrative processes. Organize digital files and maintain accurate operational records. Assist management with various administrative projects and operational tasks. Operations &amp; Collaboration Work closely with Operations, Sales, Product, and Technical teams to resolve customer concerns. Monitor customer feedback and identify opportunities to improve service quality. Contribute to knowledge base articles, FAQs, and internal support documentation. Follow established policies, procedures, and quality standards. Participate in team meetings, training sessions, and continuous improvement initiatives. Preferred Qualifications Experience working in a remote team. Experience supporting customers across the MENA region. Familiarity with CRM systems such as HubSpot, Salesforce, Zoho CRM, or similar platforms. Experience with customer support software such as Zendesk, Freshdesk, Intercom, or Gorgias. Knowledge of Microsoft Office 365 and Google Workspace. Experience with project management tools such as Asana, ClickUp, Trello, Monday.com, or Jira. Technical Requirements Reliable high-speed internet connection. Quiet and professional remote workspace. Personal computer capable of handling business applications. Ability to work with cloud-based collaboration tools. Core Competencies Customer-centric mindset Excellent communication skills Emotional intelligence and empathy Problem-solving and critical thinking Organization and planning Time management Adaptability and flexibility Team collaboration Professionalism and integrity Attention to detail Accountability Confidentiality Key Performance Indicators (KPIs) Customer Satisfaction (CSAT) First Response Time (FRT) Average Resolution Time (ART) First Contact Resolution (FCR) Customer retention and positive feedback Administrative accuracy and data quality SLA compliance Productivity and task completion What We Offer Fully remote work environment. Competitive salary. Flexible working arrangements. Opportunities for professional development and career growth. Collaborative and inclusive team culture. Ongoing training and learning opportunities. Performance-based recognition and career advancement. Equal Opportunity Employer PULSE (MENA) is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive workplace where all employees are valued, respected, and empowered to succeed. We welcome applications from qualified candidates regardless of race, ethnicity, gender, age, religion, disability, or any other protected characteristic.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"><b>Required Qualifications</b></p><p>Bachelor's degree or equivalent work experience.</p><p>2+ years of experience in customer service, customer support, administration, or a similar role.</p><p>Excellent verbal and written communication skills in English. Arabic language proficiency is highly desirable.</p><p>Strong interpersonal and problem-solving skills.</p><p>Excellent organizational and time management abilities.</p><p>Ability to multitask and prioritize effectively in a remote work environment.</p><p>High attention to detail and accuracy.</p><p>Strong customer-first mindset with a professional and positive attitude.</p><p>Ability to work independently with minimal supervision.</p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Role purpose Lead or support the functional implementation of ServiceNow Governance, Risk, and Compliance / Integrated Risk Management capabilities.<br> The role translates approved governance and assurance processes into practical ServiceNow requirements and configurations, supports customer workshops, and helps deliver traceable, testable, and adoption-ready solutions.<br> Mandatory experience and knowledge · At least 5 years of relevant GRC, assurance, resilience, or ServiceNow consulting experience, including at least 3 years of hands-on ServiceNow implementation exposure.<br> · Hands-on practitioner or implementation experience in at least one of the following domains: Compliance Management, Business Continuity Management, or Internal Audit.<br> Experience in more than one is strongly preferred.<br> · Demonstrated ServiceNow GRC/IRM implementation experience involving at least one relevant product area such as Policy and Compliance, Risk, Audit, or BCM.<br> · Working knowledge of controls, evidence, issues/findings, remediation, approvals, attestations, assessments, reporting, and audit trails.<br> · Ability to facilitate business workshops and convert business needs into implementable and testable functional requirements.<br> · Experience supporting UAT, defect resolution, data validation, and deployment readiness.<br> · Fluent Arabic language proficiency, spoken and written, is mandatory for this role given direct workshop facilitation with Arabic-speaking policy, compliance, risk, BCM, and audit stakeholders.<br> Preferred experience · Experience with enterprise or regulated organizations, especially banking or financial services.<br> · Exposure to regulatory and control frameworks such as SAMA, ISO 27001, ISO 22301, ISO 31000, COSO, COBIT, NIST, or equivalent.<br> · Experience with third-party risk, operational resilience, regulatory change, control testing, indicators, or issue management.<br> · Ability to review ServiceNow configuration and flows and communicate effectively with developers and architects.<br> Academic and professional certifications · Required: Relevant bachelor’s degree such as Information Systems, Computer Science, Engineering, Business Administration, Risk Management, Accounting, Finance, or a related discipline.<br> · Required: ServiceNow Certified System Administrator (CSA).<br> · Required or to be obtained within the agreed onboarding period: ServiceNow Certified Implementation Specialist – Risk and Compliance (CIS-RC).<br> · Required: At least one relevant professional certification appropriate to the candidate’s domain depth, such as CISA, CIA, CRISC, CGEIT, ISO 27001 Lead Implementer/Lead Auditor, ISO 22301 Lead Implementer/Lead Auditor, CBCI/CBCP, PMI-RMP, or equivalent.<br> · Strongly preferred: Postgraduate qualification in risk, audit, compliance, resilience, information systems, or business administration.<br> Core competencies GRC process design and analytical thinking ServiceNow functional configuration Workshop facilitation and stakeholder management Requirements traceability and documentation Quality, testing, and evidence discipline Scope, dependency, and risk management .<br> · Conduct discovery and process workshops with policy, compliance, risk, BCM, internal audit, control-owner, and technology stakeholders.<br> · Assess current-state processes and define future-state workflows, roles, approvals, notifications, escalations, evidence needs, and reporting requirements.<br> · Configure or guide configuration of applicable ServiceNow GRC/IRM capabilities in line with approved requirements, platform standards, and agreed scope.<br> · Define entity, authority document, policy, control, risk, issue, indicator, continuity, audit, finding, remediation, and evidence relationships where applicable.<br> · Prepare or review functional design documents, user stories, acceptance criteria, configuration workbooks, process flows, and traceability records.<br> · Support data mapping and migration validation for policies, regulatory content, risks, controls, audits, findings, plans, and related historical records.<br> · Support integration requirement definition and functional validation while coordinating technical design and development with the responsible integration team.<br> · Prepare test scenarios; support system integration testing, UAT preparation, defect triage, remediation validation, and business sign-off.<br> · Develop the end user training material and conduct end user training sessions before or after going live.<br> · Provide demonstrations, knowledge transfer, administrator guidance, and functional handover documentation.<br> · Advise stakeholders on practical use of out-of-box GRC/IRM capabilities and identify requests requiring customization, additional licensing, or change control.<br> · Identify scope gaps, dependencies, risks, assumptions, and change requests early; avoid unsupported commitments or undocumented configuration.<br></span> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>FWA Expert responsible for identifying, analyzing, and preventing fraud, waste, and abuse in healthcare programs. The role includes investigation of suspicious claims, development of detection rules and controls, collaboration with compliance and legal teams, and preparation of investigation reports in line with regulatory requirements.</p></div></section>

Location: Riyadh Experience: 4–5 Years (Saudi Arabia Experience Mandatory) We are looking for an experienced Sales Engineer / Sales Executive with a strong background in Fire Alarm, Security, CCTV, BMS, and ICT Systems. The ideal candidate must have experience in the Jeddah and Dammam regions and possess an established network of local customers. Key Responsibilities Generate new business opportunities and achieve sales targets. Promote and sell Fire Alarm Systems, CCTV, Security Systems, BMS, and ICT Solutions. Develop and maintain relationships with consultants, contractors, developers, and end customers. Conduct client meetings, presentations, and product demonstrations. Prepare quotations, negotiate contracts, and close sales. Coordinate with the technical and project teams for smooth project execution. Monitor market trends, competitor activities, and identify new business opportunities. Maintain accurate sales reports and customer records. Required Skills & Experience4–5 years of sales experience in Saudi Arabia. Proven experience in selling Fire Alarm Systems, Security Systems, CCTV, BMS, and ICT Solutions. Experience with Simplex Fire Alarm Systems is highly preferred. Strong knowledge of the Jeddah and Dammam markets and local customer base. Excellent communication, negotiation, and relationship management skills. Valid Saudi driving license is preferred. Ability to meet sales targets and work independently. Location: Jeddah & Dammam, Saudi Arabia Candidates with relevant Saudi market experience are encouraged to apply.

ERP Functional Consultant | Microsoft Dynamics 365 FOLocation: Dammam Saudi Arabia (On-site) Employment Type: Full-Time Experience: 8+ Years<br><br>About the Opportunity We are looking for a Senior Microsoft Dynamics 365 Finance & Operations Functional Consultant with proven experience in end-to-end ERP implementation projects, including Solution Design, Fit-Gap Analysis, Configuration, UAT, Go-Live, and Hypercare. The ideal candidate should translate business requirements into scalable D365 F&O solutions while collaborating with business stakeholders, project managers, and technical consultants.<br>Key Responsibilities• Lead business requirement gathering workshops.• Perform Fit-Gap Analysis and recommend Microsoft Best Practices.• Design functional solutions aligned with standard D365 F&O capabilities.• Configure Microsoft Dynamics 365 Finance & Operations modules.• Prepare FDD, BPD, and Solution Design Documents (SDD).• Configure workflows, financial dimensions, posting profiles, number sequences, and security roles.• Support Data Migration using DMF.• Lead SIT, UAT, CRP, Go-Live, and Hypercare activities.• Analyze production issues and provide functional root cause analysis.• Collaborate with developers on customizations and integrations.• Deliver end-user training and post-Go-Live support.<br>Required Experience• 8+ years as an D365 Functional Consultant.• At least 4 full-cycle D365 F&O implementations.* Functional Expertise in finance ,supply chain and project management at least.• Hands-on Go-Live and Hypercare experience.• Strong business analysis and solution design skills.• Experience with Agile and Waterfall methodologies.

We're partnering with a fast-growing AI technology company that's looking for a Senior SEO, Organic Growth & Website Experience Specialist to own and scale its organic growth strategy across global markets.<br>This is a strategic, hands-on role where you'll drive technical SEO, website performance, content optimisation, AI search visibility, and conversion improvements—all with a clear focus on generating pipeline and revenue. <br>What you'll be doing:Develop and execute SEO strategies aligned with business growth objectives. Lead technical SEO initiatives including site architecture, Core Web Vitals, schema, crawlability, and page speed. Optimise website UX, conversion journeys, and landing page performance. Partner with content teams to build SEO-led content strategies across English and Arabic. Drive visibility across emerging AI search platforms such as Chat GPT, Gemini, Claude, Perplexity, and Google AI Overviews. Track performance through GA4, Search Console, SEMrush, Ahrefs, and other analytics tools to measure traffic, pipeline, and revenue impact. <br>We're looking for someone with:6–8+ years of SEO, organic growth, or website optimisation experience. Strong background in B2B Saa S, AI, fintech, cybersecurity, or enterprise technology. Deep expertise in technical SEO and website performance. Experience working closely with developers, content, and demand generation teams. Proven success delivering measurable commercial outcomes from organic search. Professional proficiency in both English and Arabic is highly preferred.

We're Hiring - Sales Engineer Location: Dammam, Kingdom of Saudi Arabia<br>A leading contracting company is seeking an experienced Sales Engineer to drive business growth in the Eastern Province and across the Kingdom.<br>If you have a strong understanding of the KSA construction market, an established industry network, and a proven ability to secure new projects, we'd like to hear from you.<br>Key Responsibilities* Identify and develop new business opportunities within the construction sector.* Build and maintain relationships with clients, consultants, developers, and government entities.* Generate qualified leads and convert them into awarded projects.* Prepare and present technical and commercial proposals in coordination with internal teams.* Lead negotiations and support the contract award process.* Achieve sales targets while expanding the company's market presence.* Monitor market trends and upcoming projects to develop a strong sales pipeline.<br>Requirements:* Bachelor's degree in Civil Engineering, Mechanical Engineering, or a related discipline.* Minimum *5 years of sales/business development experience* in the *KSA contracting industry*.* Proven track record of winning and closing construction projects.* Strong knowledge of the Eastern Province market is preferred.* Excellent communication, negotiation, and relationship management skills.* Valid Saudi driving license is needed<br>What We Offer<br>✔️ Competitive salary + performance incentives✔️ Career growth opportunities✔️ Dynamic and collaborative work environment✔️ Opportunity to work on prestigious construction projects across KSA

One of the Middle East's leading retail business conglomerates is seeking an accomplished General Manager – Property to lead and drive the property and real estate strategy for its expanding business operations in the Kingdom of Saudi Arabia. This executive leadership role will be responsible for overseeing the company's property portfolio, identifying and securing strategic retail locations, managing lease negotiations, leading development projects, and supporting the organization's growth and expansion plans across KSA.<br><br>Key Responsibilities Develop and execute the property strategy aligned with the company's business objectives and expansion plans. Lead site acquisition activities for new supermarket and retail locations across Saudi Arabia. Evaluate market opportunities, conduct feasibility studies, and recommend investment decisions. Negotiate lease agreements, renewals, rent reviews, and property-related contracts. Manage relationships with landlords, developers, consultants, and government authorities. Oversee store development, fit-outs, refurbishments, and property enhancement projects. Ensure projects are delivered on time, within budget, and in compliance with company standards and regulatory requirements. Manage the property portfolio to optimize occupancy costs and maximize asset value. Lead facilities and property maintenance functions to ensure operational excellence. Prepare and manage annual budgets, forecasts, and capital expenditure plans. Ensure compliance with all local regulations, zoning requirements, and legal obligations. Build, mentor, and lead a high-performing property team<br>.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>Job Purpose / Objective&nbsp; </strong></p><br> <p>Prepare and present comprehensive technical, administrative, and financial analytical and statistical reports to present and interpret data, identify alternatives, and present and justify conclusions, forecasts, and recommendations based on data summaries and other findings to reflect HMG financial standing.</p><br> <p><strong>Key Responsibilities / Accountabilities</strong></p><br> <ul> <li>Create and update a variety of management reports including daily, weekly, and monthly operational reports and dashboards. Identify new reporting needs to monitor operational performance.</li> <li>Work closely with various departments and management and design semi-automated templates and tools to streamline the performance reporting of all HMG departments.</li> <li>Research and implement highest standards consistent with best practices and emerging trends in analytics, both within and outside the healthcare industry.</li> <li>Maintain or update business intelligence tools, databases, dashboards, and systems for tracking information for reporting purposes.</li> <li>Respond to inquiries in a courteous manner; provide information within the area of assignment; resolve complaints in an efficient and timely manner.</li> <li>Imports, cleans, transforms, validates and models data to achieve understanding and conclusions from the data for business to make timely decisions.</li> <li>Participate in person-cantered care initiatives undertaken by HMG.</li> <li>Enrich patient experience with compassion, respect and dignity.</li> <li>Perform other applicable task and duties assigned within the realm of his/her knowledge, skills and abilities.</li> </ul><br><p><strong>Education/ Professional Qualification</strong></p><br> <ul> <li>Bachelor’s Degree Commerce, Finance or Business Administration or equivalent professional designation is required.</li> </ul> <p><strong>Experience</strong></p><br> <ul> <li>Minimum (2) years of experience.</li> </ul> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<p > </p> <table class="MsoNormalTable" border="1" cellspacing="0" cellpadding="0"> <tbody> <tr > <td colspan="6" valign="top"> <p ><strong><span >Job Description </span></strong></p> </td> </tr> <tr > <td colspan="6" valign="top"> <p ><strong><span >OVERVIEW</span></strong></p> </td> </tr> <tr > <td valign="top"> <p ><strong><span >Job Title</span></strong></p> </td> <td valign="top"> <p ><span >Consultant</span></p> </td> <td valign="top"> <p ><strong><span >Job Code</span></strong></p> </td> <td valign="top"> <p > </p> </td> <td valign="top"> <p ><strong><span >Grade</span></strong></p> </td> <td valign="top"> <p > </p> </td> </tr> <tr > <td valign="top"> <p ><strong><span >Group</span></strong></p> </td> <td valign="top"> </td> <td valign="top"> </td> <td colspan="3" valign="top"> <p > </p> </td> </tr> <tr > <td valign="top"> <p ><strong><span >Department</span></strong></p> </td> <td valign="top"> <p > </p> </td> <td valign="top"> <p ><strong><span >Unit</span></strong></p> </td> <td colspan="3" valign="top"> <p ><span >CRM Systems</span></p> </td> </tr> </tbody> </table> <p > </p> <table class="MsoNormalTable" border="1" cellspacing="0" cellpadding="0"> <tbody> <tr> <td valign="top"> <p ><strong><span >ROLE PURPOSE</span></strong></p> <p ><em><span >The aim is to state the overall significance of the job from the organization’s perspective.</span></em></p> </td> </tr> <tr > <td valign="top"> <p ><span >To support the development, enhancement, and optimization of enterprise resource planning (ERP) solutions by analyzing business requirements, managing system enhancements, and ensuring alignment between business processes and technology capabilities. The role contributes to improving operational efficiency, enabling digital transformation initiatives, and supporting the effective delivery of internal digital services across Elm.</span></p> </td> </tr> </tbody> </table> <p > </p> <table class="MsoNormalTable" border="1" cellspacing="0" cellpadding="0"> <tbody> <tr > <td colspan="2" valign="top"> <p ><strong><span >KEY ACCOUNTABILITIES &amp; ACTIVITIES</span></strong></p> <p ><em><span >This section describes <u>the principal outputs</u> required from the job.</span></em></p> </td> </tr> <tr > <td valign="top"> <p ><strong><span >Key Accountabilities</span></strong></p> </td> <td valign="top"> <p ><strong><span >Key Activities</span></strong></p> </td> </tr> <tr > <td > <ol > <li ><span >ERP Business Analysis &amp; Requirements Management</span></li> </ol> </td> <td > <ul > <li ><span >Gather, analyze, and document business requirements related to ERP systems and associated business processes.</span></li> <li ><span >Prepare business requirements documents (BRDs), functional specifications, and process flows.</span></li> <li ><span >Collaborate with stakeholders to ensure business requirements are accurately translated into system capabilities.</span></li> </ul> </td> </tr> <tr > <td > <ol start="2"> <li ><span >ERP Solution Development &amp; Enhancement</span></li> </ol> </td> <td > <ul > <li ><span >Support the implementation, enhancement, and optimization of ERP modules and business applications.</span></li> <li ><span >Analyze enhancement requests and recommend solutions aligned with business objectives and best practices.</span></li> <li ><span >Participate in testing, validation, and deployment activities for ERP enhancements.</span></li> </ul> </td> </tr> <tr > <td > <ol start="3"> <li ><span >Business Process Improvement &amp; Digital Transformation</span></li> </ol> </td> <td > <ul > <li ><span >Identify opportunities to improve business processes through ERP capabilities and automation.</span></li> <li ><span >Support digital transformation initiatives by enabling process optimization and system integration.</span></li> <li ><span >Contribute to business process standardization initiatives across corporate functions.</span></li> </ul> </td> </tr> <tr > <td > <ol start="4"> <li ><span >Internal Systems Integration &amp; Support</span></li> </ol> </td> <td > <ul > <li ><span >Support integration activities between ERP and internal corporate systems.</span></li> <li ><span >Coordinate with technical teams to ensure effective system interoperability and data consistency.</span></li> <li ><span >Assist in troubleshooting and resolving system-related issues affecting business operations.</span></li> </ul> </td> </tr> <tr > <td > <ol start="5"> <li ><span >Reporting &amp; Analytics Support</span></li> </ol> </td> <td > <ul > <li ><span >Support the preparation of management reports, dashboards, and business analytics related to ERP operations.</span></li> <li ><span >Analyze operational data to provide insights that support business decisions and process improvements.</span></li> <li ><span >Ensure reporting requirements are aligned with business and management expectations.</span></li> </ul> </td> </tr> <tr > <td > <ol start="6"> <li ><span >Stakeholder &amp; Vendor Management</span></li> </ol> </td> <td > <ul > <li ><span >Collaborate with business units, technical teams, and external vendors to support ERP initiatives.</span></li> <li ><span >Participate in vendor discussions, solution evaluations, and service delivery monitoring activities.</span></li> <li ><span >Support stakeholder communication and change management activities.</span></li> </ul> </td> </tr> <tr > <td > <ol start="7"> <li ><span >Governance, Controls &amp; Compliance</span></li> </ol> </td> <td > <ul > <li ><span >Ensure business rules, controls, and governance requirements are properly implemented within ERP systems.</span></li> <li ><span >Support compliance with organizational policies, standards, and operational procedures.</span></li> <li ><span >Contribute to maintaining system integrity, auditability, and operational controls.</span></li> </ul> </td> </tr> <tr > <td valign="top"> <ol start="8"> <li ><span >Policies, Processes &amp; Procedures</span></li> </ol> </td> <td > <ul > <li ><span >Follow all relevant departmental policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and<strong> </strong>consistent manner</span></li> <li ><span >Comply with all relevant safety, quality and environmental management policies, procedures and controls to ensure a healthy and safe work environment</span></li> </ul> </td> </tr> <tr > <td valign="top"> <ol start="9"> <li ><span >Information Security</span></li> </ol> </td> <td > <ul > <li ><span >Comply with all relevant information Security practices and standards to ensure data integrity and confidentiality</span></li> </ul> </td> </tr> </tbody> </table> <p > </p> <p > </p> <table class="MsoNormalTable" border="1" cellspacing="0" cellpadding="0"> <tbody> <tr> <td colspan="2" valign="top"> <p ><strong><span >JOB SPECIFICATIONS</span></strong></p> </td> </tr> <tr> <td valign="top"> <p ><strong><span >Academic and professional qualifications</span></strong></p> </td> <td > <ul > <li ><span >Bachelor's degree in Information Systems, Computer Science, Business Administration, Industrial Engineering, or a related field.</span></li> <li ><span >Professional certifications in ERP platforms, business analysis, or project management are considered an advantage.</span></li> </ul> </td> </tr> <tr> <td valign="top"> <p ><strong><span >Years and Nature of Experience</span></strong></p> </td> <td > <ul > <li ><span >4–6 years of experience in ERP systems, business analysis, digital transformation initiatives, or enterprise application management, with exposure to process improvement and business systems implementation.</span></li> </ul> </td> </tr> </tbody> </table> <p > </p> </span>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <ul><li>Perform routine maintenance of cybersecurity systems such as: </li><li>Endpoint Protection / EDR platforms </li><li>Firewalls, IPS/IDS </li><li>Email security gateways </li><li>SIEM collectors and sensors </li><li>Ensure all systems are operational, updated, and properly configured</li><li>Patch &amp; Vulnerability Management</li><li>Apply <b>OS patches and security updates</b> for: </li><li>Security appliances (virtual/physical) </li><li>Supporting servers (Windows/Linux) </li><li>Track patch status and report compliance </li><li>Support vulnerability remediation by: </li><li>Validating patches </li><li>Coordinating with system owners</li><li>Firewall &amp; Security Policy Administration</li><li>Implement and update <b>firewall rules</b> based on approved requests </li><li>Validate rule changes against security standards (least privilege, segmentation) </li><li>Perform periodic review of rules (cleanup, unused rules identification) </li><li>Maintain documentation of all changes</li><li>Backup &amp; Recovery Operations</li><li>Execute and monitor backup processes for cybersecurity systems:</li><li>Config backups (firewalls, EDR, SIEM)</li><li>Log retention systems</li><li>Perform periodic restoration testing to ensure recoverability</li><li>Maintain backup schedules and integrity checks</li><li>System Hardening &amp; Configuration Management</li><li>Apply baseline hardening standards (e.g., CIS benchmarks)</li><li>Ensure secure configurations for:</li><li>Operating systems</li><li>Security tools</li><li>Monitor configuration drift and remediate deviations</li><li>Monitoring &amp; Health Checks</li><li>Conduct daily checks on:</li><li>System availability</li><li>Agent/sensor health (EDR, SIEM collectors)</li><li>Generate health reports and escalate issues</li><li>Support alert triage when related to infrastructure failures</li></ul> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p>Bachelor’s degree in:</p><ul><li>Cybersecurity, Information Security, Computer Science, or related field</li><li>(or equivalent practical experience)</li><li>Role includes but not limited to:</li><li>IT infrastructure, system administration, or cybersecurity operations</li><li>Hands-on exposure to:</li><li>Windows/Linux administration</li><li>Basic networking and security tools</li><li>Technical Skills (Mandatory)</li><li>Operating Systems:</li><li>Windows Server (patching, basic administration)</li><li>Linux (basic commands, updates, services)</li><li>Networking:</li><li>TCP/IP fundamentals</li><li>Firewall concepts (NAT, ACLs, ports)</li><li>Security Tools (basic exposure):</li><li>EDR / Antivirus platforms</li><li>Firewalls (e.g., Fortinet, Palo Alto Networks)</li><li>Backup concepts and tools</li><li>Basic scripting (PowerShell or Bash preferred)</li><li>Certifications (Preferred)</li><li>Entry-level certifications such as:</li><li>CompTIA Security+</li><li>Cisco CCNA (or equivalent)</li><li>Any vendor-specific certification in security platforms is a plus</li><li>Core Competencies</li><li>Strong attention to detail (critical for rule changes and patching)</li><li>Operational discipline and adherence to procedures</li><li>Basic troubleshooting and analytical thinking</li><li>Ability to follow structured processes (SOPs, runbooks)</li><li>Communication skills for coordination with SOC and IT teams</li></ul><p> </p></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>About Us</strong></p><br><p>Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in the region and partners with leading global and regional brands such as SHEIN, Jarir, noon, IKEA and Amazon, as well as small and medium businesses.</p><br><p>Tamara is Saudi Arabia’s first fintech unicorn and is backed by Sanabil Investments, a wholly owned company by the Public Investment Fund (PIF), SNB Capital, Checkout.com, amongst others. The company operates from its headquarters in Riyadh, with additional regional and global support offices.&amp;nbsp;</p><br><p><strong>Your role</strong></p><br><p>We're seeking a Team Leader for our Partner Onboarding Team. As Team Leader, you will be crucial in overseeing and assessing the activities of our partner care service representatives, as well as providing frequent performance feedback.</p><br><p>Drawing on your proficiency in leading, providing coaching, feedback, and development opportunities to help them reach their full potential, you will be responsible for developing and monitoring the everyday activities of customer service operations, assisting customer service representatives with duties as needed to create unique experiences only Tamara can provide.&amp;nbsp;</p><br><p>With a proven track record of success in leading and motivating teams, excellent communication, interpersonal, problem-solving skills, and ultimately revolutionized the way millions of users shop, pay, and bank.</p><br><p>You are a driven, determined, curious team player, knowing that collective strength means we all win. With a positive outlook, you are solution-oriented–persevering regardless of circumstances, always finding a way through, no matter the challenges.&amp;nbsp;</p><br><p>You will effectively find a way to work with everyone through empathy and respect. You will be driven and comfortable with responding quickly with urgency, with the ability to change course without losing momentum and energy, resulting in great success.</p><br><p><strong>This role is based onsite in our Riyadh offices.</strong></p><br><p><strong>Your responsibilities</strong></p><br><ul><li>Overseeing and assessing customer service staff activities, and providing them with regular performance-related feedback.</li><li>Strategizing and monitoring the daily activities of customer service operations.</li><li>Assisting customer service staff with duties where required.</li><li>Training staff in areas of customer service and company policies.</li><li>Assess AML/CFT risk factors (industry, geography, payment flow, behavior) and assign onboarding risk ratings in line with internal policy.</li><li>Ensure all findings, approvals, and supporting evidence are accurately logged and auditable in Salesforce in real time.</li><li>Escalate high-risk or suspicious cases to Compliance for enhanced due diligence (EDD) or SAR filing, following defined escalation paths.</li><li>Monitor regulatory changes (e.g., SAMA, CBUAE, FATF) and update screening rules, checklists, and playbooks accordingly.</li><li>Liaise daily with Commercial, Compliance, Product, and Risk teams to resolve onboarding blockers and clarify documentation requirements.</li><li>Identify process gaps and propose workflow or automation enhancements (e.g., data integrations, rules engines, reporting dashboards).</li><li>Support periodic internal and external audits by compiling evidence packs and answering examiner queries.</li><li>Track and report key onboarding KPIs (turnaround time, pass/fail rates, false-positive ratios) to help drive continuous improvement.</li><li>Uphold Tamara’s “compliance-by-design” culture, ensuring every merchant is onboarded safely, efficiently, and in full regulatory adherence.</li></ul><p><strong>Your expertise</strong></p><br><ul><li>Bachelor’s or Master’s degree in business administration, management studies, or in a related discipline.</li><li>Prior experience (up to 3 years) in the field of customer service or contact center is also necessary for this position. Must have at least 1 years of experience as a supervisor or team lead</li><li>Leadership Skills: Customer experience managers are able to organize and direct the activities of customer experience representatives to ensure the delivery of high-quality service to customers.</li><li>Communication Skills: They are well-versed in effectively interacting with clients to identify and process their requirements.</li><li>Customer Service Skills: They are able to courteously interact with clients to ensure positive customer experience</li><li>1–3 years of hands-on experience in KYB due diligence, AML/CFT screening, or merchant onboarding within a fintech, payments, or other regulated financial institution in UAE and KSA.</li><li>Proficiency in case management on Salesforce (or a similar workflow tool), including documenting reviews, attaching evidence, and maintaining audit-ready records.</li><li>Solid grasp of KYB fundamentals: validating trade licenses, analyzing UBO/shareholder structures, and applying risk-based onboarding decisions.</li><li>Working knowledge of sanctions, PEP, and adverse-media screening (UN, OFAC, EU, GCC) using tools such as Dow Jones, Focal, World-Check, or LexisNexis.</li><li>Familiarity with GCC regulations—especially CBUAE KYC/AML Rulebook, SAMA AML Rules, and FATF recommendations—and the ability to interpret regulatory updates.</li><li>Experience supporting audits or regulatory exams, assembling evidence packs, and answering follow-up queries.</li><li>Attention to detail and a proactive approach to spotting process gaps, proposing improvements, and meeting tight onboarding SLAs.</li><li>Professional certifications such as ICA Certificate in KYC &amp;amp; CDD, CAMS, ACAMS, or equivalent are advantageous but not mandatory.</li></ul><p>&amp;nbsp;</p><br><p>&amp;nbsp;</p><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>About Us</strong></p><br><p>Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in the region and partners with leading global and regional brands such as SHEIN, Jarir, noon, IKEA and Amazon, as well as small and medium businesses.</p><br><p>Tamara is Saudi Arabia’s first fintech unicorn and is backed by Sanabil Investments, a wholly owned company by the Public Investment Fund (PIF), SNB Capital, Checkout.com, amongst others. The company operates from its headquarters in Riyadh, with additional regional and global support offices.&amp;nbsp;</p><br><p><strong>Your role</strong></p><br><p>We're seeking a Team Leader for our Partner Onboarding Team. As Team Leader, you will be crucial in overseeing and assessing the activities of our partner care service representatives, as well as providing frequent performance feedback.</p><br><p>Drawing on your proficiency in leading, providing coaching, feedback, and development opportunities to help them reach their full potential, you will be responsible for developing and monitoring the everyday activities of customer service operations, assisting customer service representatives with duties as needed to create unique experiences only Tamara can provide.&amp;nbsp;</p><br><p>With a proven track record of success in leading and motivating teams, excellent communication, interpersonal, problem-solving skills, and ultimately revolutionized the way millions of users shop, pay, and bank.</p><br><p>You are a driven, determined, curious team player, knowing that collective strength means we all win. With a positive outlook, you are solution-oriented–persevering regardless of circumstances, always finding a way through, no matter the challenges.&amp;nbsp;</p><br><p>You will effectively find a way to work with everyone through empathy and respect. You will be driven and comfortable with responding quickly with urgency, with the ability to change course without losing momentum and energy, resulting in great success.</p><br><p><strong>This role is based onsite in our Riyadh offices.</strong></p><br><p><strong>Your responsibilities</strong></p><br><ul><li>Overseeing and assessing customer service staff activities, and providing them with regular performance-related feedback.</li><li>Strategizing and monitoring the daily activities of customer service operations.</li><li>Assisting customer service staff with duties where required.</li><li>Training staff in areas of customer service and company policies.</li><li>Assess AML/CFT risk factors (industry, geography, payment flow, behavior) and assign onboarding risk ratings in line with internal policy.</li><li>Ensure all findings, approvals, and supporting evidence are accurately logged and auditable in Salesforce in real time.</li><li>Escalate high-risk or suspicious cases to Compliance for enhanced due diligence (EDD) or SAR filing, following defined escalation paths.</li><li>Monitor regulatory changes (e.g., SAMA, CBUAE, FATF) and update screening rules, checklists, and playbooks accordingly.</li><li>Liaise daily with Commercial, Compliance, Product, and Risk teams to resolve onboarding blockers and clarify documentation requirements.</li><li>Identify process gaps and propose workflow or automation enhancements (e.g., data integrations, rules engines, reporting dashboards).</li><li>Support periodic internal and external audits by compiling evidence packs and answering examiner queries.</li><li>Track and report key onboarding KPIs (turnaround time, pass/fail rates, false-positive ratios) to help drive continuous improvement.</li><li>Uphold Tamara’s “compliance-by-design” culture, ensuring every merchant is onboarded safely, efficiently, and in full regulatory adherence.</li></ul><p><strong>Your expertise</strong></p><br><ul><li>Bachelor’s or Master’s degree in business administration, management studies, or in a related discipline.</li><li>Prior experience (up to 3 years) in the field of customer service or contact center is also necessary for this position. Must have at least 1 years of experience as a supervisor or team lead</li><li>Leadership Skills: Customer experience managers are able to organize and direct the activities of customer experience representatives to ensure the delivery of high-quality service to customers.</li><li>Communication Skills: They are well-versed in effectively interacting with clients to identify and process their requirements.</li><li>Customer Service Skills: They are able to courteously interact with clients to ensure positive customer experience</li><li>1–3 years of hands-on experience in KYB due diligence, AML/CFT screening, or merchant onboarding within a fintech, payments, or other regulated financial institution in UAE and KSA.</li><li>Proficiency in case management on Salesforce (or a similar workflow tool), including documenting reviews, attaching evidence, and maintaining audit-ready records.</li><li>Solid grasp of KYB fundamentals: validating trade licenses, analyzing UBO/shareholder structures, and applying risk-based onboarding decisions.</li><li>Working knowledge of sanctions, PEP, and adverse-media screening (UN, OFAC, EU, GCC) using tools such as Dow Jones, Focal, World-Check, or LexisNexis.</li><li>Familiarity with GCC regulations—especially CBUAE KYC/AML Rulebook, SAMA AML Rules, and FATF recommendations—and the ability to interpret regulatory updates.</li><li>Experience supporting audits or regulatory exams, assembling evidence packs, and answering follow-up queries.</li><li>Attention to detail and a proactive approach to spotting process gaps, proposing improvements, and meeting tight onboarding SLAs.</li><li>Professional certifications such as ICA Certificate in KYC &amp;amp; CDD, CAMS, ACAMS, or equivalent are advantageous but not mandatory.</li></ul><p>&amp;nbsp;</p><br><p>&amp;nbsp;</p><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

We are looking for an experienced L2/L3 Support Engineer to provide advanced technical support for Microsoft Dynamics 365 CRM environments. The ideal candidate will have strong troubleshooting skills, production support experience, and the ability to resolve complex technical issues while ensuring high system availability and performance. Key Responsibilities Provide Level 2 and Level 3 support for Microsoft Dynamics 365 CRM. Investigate, troubleshoot, and resolve application incidents and service requests. Perform Root Cause Analysis (RCA) and implement permanent solutions. Monitor system performance and ensure SLA compliance. Support production deployments, releases, and environment maintenance. Collaborate with developers and business teams to resolve functional and technical issues. Support integrations between Dynamics 365 CRM and enterprise applications. Maintain technical documentation, knowledge base articles, and support procedures. Participate in on-call support when required. Ensure high system availability and continuous service improvement. Requirements Bachelor's degree in Computer Science, Information Technology, or a related field.4+ years of experience in Application Support or Microsoft Dynamics 365 CRM Support. Strong knowledge of Microsoft Dynamics 365 CRM. Experience with incident management and Root Cause Analysis (RCA). Experience working with SLAs and ITSM processes. Knowledge of SQL Server and CRM data troubleshooting. Experience with REST APIs and integrations is a plus. Excellent troubleshooting, communication, and analytical skills. Ability to work onsite in Saudi Arabia.

Business Analyst (Microsoft Dynamics CRM)<br><br>Job Summary We are seeking an experienced Business Analyst to bridge business needs with technical CRM solutions. The successful candidate will gather and analyze business requirements, document functional specifications, collaborate with stakeholders, and support the implementation and optimization of Microsoft Dynamics 365 CRM solutions. Key Responsibilities Gather, analyze, and document business requirements from stakeholders. Conduct workshops and interviews to identify business needs and process improvements. Translate business requirements into functional specifications and user stories. Configure and validate CRM functionalities to meet business requirements. Collaborate with CRM developers and project managers throughout the implementation lifecycle. Perform gap analysis and recommend process improvements. Prepare Business Requirement Documents (BRDs), Functional Specifications (FSDs), and process flow diagrams. Support User Acceptance Testing (UAT), test planning, and issue resolution. Train end users and prepare user documentation. Ensure successful deployment and adoption of CRM solutions. Qualifications Bachelor's degree in Information Systems, Business Administration, Computer Science, or a related field. Minimum 5 years of experience as a Business Analyst. Hands-on experience with Microsoft Dynamics 365 CRM. Strong experience in requirements gathering and business process analysis. Excellent documentation and communication skills. Experience with Agile or Waterfall methodologies. Ability to work onsite within Saudi Arabia. Preferred Skills Experience with Power Platform. Knowledge of CRM customization capabilities. Microsoft Dynamics certifications are a plus<br>.

Accountabilities:• Plan, execute, monitor, and close IT projects across software, infrastructure, and systems implementations.• Define project scope, objectives, deliverables, timelines, and technical requirements.• Collaborate with business stakeholders, developers, QA, infrastructure, and security teams• Track project progress, dependencies, risks, and issues; implement mitigation plans• Ensure adherence to SDLC, Agile, Scrum, or Waterfall methodologies as applicable• Manage vendor relationships and third-party integrations• Facilitate sprint planning, stand-ups, reviews, and retrospectives (for Agile teams)• Ensure quality assurance, testing, and change management processes are followed• Communicate project status, milestones, risks, and escalations to direct Programs and Projects Manager• Ensure documentation, knowledge transfer, and post-implementation support readiness• Strong understanding of IT systems, software development, and infrastructure• Experience managing Agile/Scrum and/or Waterfall projects• Excellent stakeholder communication and leadership skills• Strong risk management and problem-solving abilities• Proficiency with project management and collaboration tools (ITSM, ITIL, MS Project, Azure Dev Ops, ERP)• Ability to manage multiple IT projects simultaneously• Experience creating BRDs, FRDs, user stories, use cases, and process flows• Ability to perform data analysis and define business rules• Strong stakeholder management and negotiation skills• Ability to align business strategy with IT solutions• Familiarity with process modeling tools<br>Qualifications:• Bachelor’s degree in Information Technology, Computer Science, or related field• 3–8 years of experience managing IT projects• PMP, PRINCE2, Agile/Scrum, CBAP certification preferred• Experience working with cross-functional and distributed teams• Bilingual

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Key Responsibilities</b></p><p><b><span></span></b></p><ul><li>Lead brand identity, campaign, editorial, and digital design projects end-to-end</li><li>Translate strategic briefs into bold, original visual concepts</li><li>Present and sell creative ideas confidently to clients and internal stakeholders</li><li>Mentor junior and mid-level designers with constructive feedback</li><li>Manage multiple projects simultaneously while meeting deadlines</li><li>Collaborate with motion designers, developers, and photographers</li><li>Maintain brand consistency across all client touchpoints</li><li>Stay ahead of design trends and push the studio's creative standards forward</li></ul><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p><b>Design &amp; Visual</b></p><p><br></p><ul><li>Brand identity and logo design</li><li>Typography, layout, and color theory</li><li>Print design (brochures, posters, packaging, editorial)</li><li>Digital design (social media, display ads, web assets)</li><li>Photo editing and retouching</li><li>Art direction</li></ul><p><br></p><p><b>Technical</b></p><p><br></p><ul><li>Adobe Illustrator — Expert</li><li>Adobe Photoshop — Expert</li><li>Adobe InDesign — Expert</li><li>Figma — Intermediate</li><li>After Effects / motion graphics — a plus</li></ul><p><br></p><p><b>Soft Skills</b></p><p><br></p><ul><li>Strong creative thinking and conceptual ability</li><li>Clear communication and client-facing presentation skills</li><li>Ability to give and receive feedback professionally</li><li>Time management across multiple projects</li><li>Attention to detail and quality ownership</li></ul><p><br></p><p><b>Qualifications &amp; Certifications</b></p><p><br></p><p><b>Education</b></p><p><br></p><ul><li>Bachelor's degree in Graphic Design, Visual Communication, Fine Arts, or a related field (preferred)</li><li>Diploma or associate degree in Graphic Design accepted with strong portfolio</li></ul><p><br></p><p><b>Experience</b></p><p><br></p><ul><li>5+ years of professional graphic design experience</li><li>Agency or creative studio background strongly preferred</li><li>Proven track record of leading client projects independently</li></ul><p><br></p><p><b>Certifications </b>(Preferred)</p><p><br></p><ul><li><b>Adobe Certified Professional</b> — Photoshop, Illustrator, or InDesign</li><li><b>Google UX Design Certificate</b> (for candidates with digital/UI focus)</li><li><b>Canva Design Certification</b> (entry-level bonus)</li><li><b>HubSpot Content Marketing Certification</b> (for brand-focused designers)</li><li>Short courses in branding, typography, or motion from platforms like Skillshare, Coursera, or LinkedIn Learning are a plus</li></ul><p><br></p></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>We are looking for a detail-oriented and experienced Syndicated Loans Tester to join our team.<br> The ideal candidate should have hands-on experience in testing within Temenos T24, with strong exposure to Loans (LD) and Syndicated Loans (SL) modules.<br> The candidate will be responsible for validating system functionality, ensuring business requirements are accurately implemented, and maintaining high-quality standards across testing activities.<br> Key Responsibilities Execute functional and system testing activities for T24 applications.<br> Perform testing activities related to: Loans (LD) Module Syndicated Loans (SL) Module Analyze business and functional requirements and prepare test scenarios accordingly.<br> Create and execute test cases and test scripts.<br> Identify, document, and track defects through their lifecycle.<br> Validate enhancements, configurations, and system changes.<br> Coordinate with business users, developers, and project teams during testing cycles.<br> Support UAT activities and production validation.<br> Prepare testing documentation and reports.<br> Minimum 4+ years of experience in software testing within banking systems.<br> Strong hands-on experience in Temenos T24 testing.<br> Experience in: Loans (LD) Syndicated Loans (SL) Strong understanding of banking operations and loan lifecycle processes.<br> Experience in preparing test cases, defect management, and test execution.<br> Strong analytical and troubleshooting skills.<br> Preferred Qualifications Experience working in banking environments or core banking implementations.<br> Knowledge of testing tools and defect tracking systems.<br> Good communication and stakeholder management skills.<br></span> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>