Contract Representative Jobs in Saudi

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph">Overview We Are PepsiCo PepsiCo products are enjoyed by consumers more than one billion times a day in more than 200 countries and territories around the world. PepsiCo generated more than $79 billion in net revenue in 2021, driven by a complementary beverage and convenient foods portfolio that includes LAY S , DORITOS , CHEETOS , GATORADE , PEPSI , QUAKER and more. PepsiCo's product portfolio includes a wide range of enjoyable foods and beverages, including many iconic brands that generate more than $1 billion each in estimated annual retail sales. Guiding PepsiCo is our vision to Be the Global Leader in Beverages and Convenient Foods by Winning with PepsiCo Positive (pep+). Pep+ is our strategic end-to-end transformation that puts sustainability and human capital at the center of how we will create value and growth by operating within planetary boundaries and inspiring positive change for planet and people. Our employees drive our culture. No two days are the same; we are dynamic and full of passionate teams that embrace new ideas through our collaborative spirit. At PepsiCo, we know that our company can only succeed when our associates and the society we serve flourishes. We are committed to fostering a diverse workforce by creating a collaborative, equitable and inclusive space where everyone, regardless of what we look like, where we come from or who we love, has a voice. At PepsiCo we create a Space to be y( )u. Learn more about our culture and life at PepsiCo: https://stories.pepsicojobs.com/ Join PepsiCo, dare to transform. Responsibilities JOB PURPOSE Merchandising team leader is responsible for comparing sales data for products they handle and make recommendations to management regarding possible solutions if sales are low. This may involve modifying displays, moving to different locations within the store and manage the Merchandisers team performance Accountabilities: Monitors Call on specific OT outlets as per daily journey plan provided by your supervisor. Merchandize SSFL products within your OT stores in the various access points, shelf, stand, floor display. Mange Place POS material wherever applicable next to our SSFL displays. Ensure all access points are merchandized as per approved planograms. Rotate product using FIFO method, and remove sub-standard products. Maintain clean and fresh stock of SSF products on the shelf at all times. Monitor and report competitive activities. Report any deviations from agreed terms with your assigned OT customer / outlet. Participate in sampling / redemption campaigns when required. Maintain appropriate personal appearance, and professional behavior in line with Frito Lay code of conduct. Key Performance Measures: Execution Standard. Set Journey plan adherence. Qualifications EXPERIENCE / COMPETENCIES REQUIRED Management skills experience direct sales team. Service-level oriented. Strong communication and interpersonal skills</div></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><strong>About Maaden</strong></span></p><br> <p><span>Maaden, established in 1997, is one of the fastest-growing mining companies in the world and the largest multi-commodity mining and metals company in the Middle East. We are leading the development of the mining industry to become the third pillar of Saudi Arabia’s economy by building a world-class, unique, and fully integrated mining value chain. We are pleased to share an exciting opportunity for the above-mentioned position. This role offers a chance to contribute to our ambitious growth and play a key part in shaping the future of mining in the Kingdom.</span></p><br> <p><span><strong>Job purpose</strong></span></p><br> <p><span>The <strong>Senior Specialist, Planning and Scheduling – Technology &amp; Innovation</strong> will </span><span>oversee and manage planning and scheduling activities for Technology &amp; Innovation initiatives by developing detailed plans, establishing baselines, tracking progress, and ensuring alignment with the Integrated Master Plan (IMP). The role ensures that initiative schedules are realistic, technically sound, and integrated across portfolios to support effective execution tracking and informed management decision-making.</span></p><br> <p><span><strong>Key Accountabilities</strong></span></p><br> <ul> <li> <p><span>Develop and maintain detailed plans and schedules for T&amp;I initiatives in line with approved scope and the Integrated Master Plan (IMP).</span></p><br></li> <li> <p><span>Establish baseline milestone dates, phase gates, and key deliverables in coordination with initiative owners and domain teams.</span></p><br></li> <li> <p><span>Monitor progress against approved schedules and identify variances, risks, and potential delays.</span></p><br></li> <li> <p><span>Prepare and present regular planning and scheduling reports, dashboards, and forecasts for management and governance forums.</span></p><br></li> <li> <p><span>Apply technical expertise to validate work breakdown structures, sequencing logic, dependencies, and effort estimates.</span></p><br></li> <li> <p><span>Identify and proactively escalate schedule risks with clear analysis and recommended mitigation actions.</span></p><br></li> <li> <p><span>Ensure schedules reflect realistic timelines aligned with planned value realization start dates.</span></p><br></li> <li> <p><span>Support scenario analysis and re-planning exercises in response to scope changes, priority shifts, or external dependencies.</span></p><br></li> <li> <p><span>Track initiative performance against baselines, focusing on milestone achievement and critical path impacts.</span></p><br></li> <li> <p><span>Integrate schedules across initiatives, domains, and portfolios to ensure consistency with the IMP.</span></p><br></li> <li> <p><span>Coordinate planning activities across Technology, Innovation, Finance, and Procurement stakeholders.</span></p><br></li> <li> <p><span>Challenge unrealistic assumptions and provide expert input to enhance schedule quality and deliverability.</span></p><br></li> <li> <p><span>Maintain and continuously improve planning standards, templates, methodologies, tools, and reporting practices across the T&amp;I department.</span></p><br></li> </ul> <p><span><strong>Minimum Qualification, Experience and Competencies</strong></span></p><br> <p><span>Minimum Qualifications:</span></p><br> <ul> <li><span>Bachelor’s degree in engineering, Project Management, or a related technical discipline.</span></li> </ul> <p><span>Minimum Experience:</span></p><br> <ul> <li><span>Minimum 8–10 years of experience in planning and scheduling of technical or engineering-based projects and initiatives.</span></li> </ul> <p><span><strong>Maaden High Performance Competencies</strong></span></p><br> <ul> <li><span>Strategic Thinking</span></li> <li><span>Results Orientation</span></li> <li><span>Analytical Thinking</span></li> <li><span>Collaboration</span></li> <li><span>Accountability</span></li> </ul> <p><span><strong>Skills</strong></span></p><br> <ul> <li><span>Advanced proficiency in Primavera P6 and/or MS Project</span></li> <li><span>Strong planning, scheduling, and forecasting expertise</span></li> <li><span>Ability to translate technical scope into executable schedules</span></li> <li><span>High attention to detail with strong analytical skills</span></li> <li><span>Strong stakeholder engagement and communication skills</span></li> <li><span>Experience with governance forums and senior management reporting</span></li> </ul> <br> <br> <br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Assist in the implementation of Health, Safety, Environment policies, and procedures and to ensure alignment with corporate, national, and international requirements and good practice.</p><p>Job Purpose: Assist in the implementation of Health, Safety, Environment policies, and procedures and to ensure alignment with corporate, national, and international requirements and good practice to support the development of a safe environment within RUA.</p><p>Job Responsibilities:</p><ul><li>HSSE Management System: Comply and implement HSSE requirements as per RUA-approved HSSE Roles and Responsibilities.</li><li>Assist HSSE management with the implementation and execution of RUA HSSE Management system and HSSE Policy requirements in respective programs.</li><li>Perform HSSE Inspections and monitor RUA and contractors activities on site and evaluate compliance against RUA HSSE management system requirements and HSSE regulatory compliance.</li><li>Raise and escalate the HSSE site issues and follow up on the rectification of the issue with Consultants and Contractors within the agreed time frame.</li><li>Participate in the HSSE Meetings, Campaigns, and pieces of training to ensure it is up to the required standards.</li><li>Effectively contribute to all the HSSE initiatives to achieve the HSSE department KPIs.</li><li>Advise and provide technical support to the site team on all HSSE matters.</li><li>Participate in all site training programs and awareness sections to support the continual improvement of HSSE awareness across the program.</li><li>Ensure the implementation of a rigorous HSSE incident investigation process, including the appropriateness of corrective actions to prevent a recurrence.</li><li>Liaise with contractors and consultants to ensure Environmental Emergency response drills are conducted and evaluate the emergency response arrangements.</li><li>Ensure the implementation of the RUA Safe System of Work.</li><li>Assess, communicate, and monitor HSSE performance and compliance against the applicable HSSE regulations.</li><li>Participate in HSSE investigations wherever required, review HSSE incident reports, and ensure recommended preventive actions are adequate to prevent recurrence.</li><li>Participate in Reviewing of consultant s and contractor s Environmental prequalification process and evaluation against RUA HSSE requirements.</li><li>Review HSSE reports and analysis of incident statistics, identifying trends and suggesting improvements.</li><li>Apply health, safety, environmental and security, and quality management policies, procedures, and controls to ensure employee safety, legislative compliance, delivery of high-quality products/services, and a responsible environmental attitude.</li><li>Contributes to the identification of opportunities for continuous improvement of the functional systems, processes, and practices considering international best practice , improvement of business processes, cost reduction, and productivity improvement.</li><li>Monitor and analyze HSSE compliance performance data across all organizational functions and service providers during operations across the master community.</li><li>Track compliance trends, audit findings, and prepare performance dashboards and regulatory reports during operations across the master community.</li><li>Maintain compliance databases and documentation systems for all HSSE audit and inspection activities during operations across the master community.</li><li>Support audit activities and document compliance assessments with detailed analysis and recommendations during operations across the master community.</li><li>Analyze compliance data to identify trends, gaps, and provide improvement recommendations during operations across the master community.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor's degree in engineering, Occupational Health and Safety, or any other related field.</li><li>Proficient in both Arabic and English (written and spoken).</li><li>No prior experience required.</li><li>Eligible for Tamheer Program.</li></ul><p></p></section>

General Summary<br><br>Qiddiya City is an exciting new destination city right on the doorstep of Riyadh, Kingdom of Saudi Arabia. The city plan will include 25 distinct masterplan districts across sports, entertainment, arts and culture, and mixed-use areas, residential communities and nature. Qiddiya City will eventually be home to more than 600,000 residents and host millions of visitors and experience seekers yearly.<br><br>The Sales and Leasing Performance Unit (PLU) within Qiddiya is responsible for developing best practice sales and leasing standards and expertise within the organisation. At the heart of this unit sits the Qiddiya Real Estate Learn Lab (QREL), a digital-first, gamified learning academy, designed to drive measurable commercial capability development across the Sales and Leasing function.<br><br>The Senior Specialist - Training Administration role reports directly to the Senior Manager, Digital Systems. This role is the operational backbone of the learning platform, aimed at ensuring that learners are correctly configured, content is accurately published and maintained, training schedules are coordinated, and learning data is surfaced in a meaningful and timely way through dashboards and reporting.<br><br>About The Role/Project Scope<br><br>This is a highly organised, detail-oriented, and platform management role that requires a strong working knowledge of LMS/LXP administration, digital content authoring, data and dashboard management, and learner coordination. The Senior Specialist - Training Administration will work closely with the other teams of the Qiddiya Real Estate Learn Lab (QREL) to ensure the platform runs smoothly, learners receive a seamless experience, and senior stakeholders have the operational data it needs to make informed decisions.<br><br>Key Responsibilities<br><br>LMS/LXP Administration and Learner Account Management<br><br> Serve as the day-to-day LMS/LXP administrator for the Qiddiya Real Estate Learn Lab online academy, managing all learner-facing configuration across internal and external learner audience Create, manage, and maintain learner accounts in Qiddiya's LMS/LXP, including user provisioning, role assignment, cohort allocation, and access management across all active learning programmes Process new learner onboarding requests, ensuring accurate data entry, correct role tagging, and timely account activation so that learners can access their assigned programmes without delay Manage learner enrollments, unenrollment, and transfers between programmes and cohorts in Qiddiya's LMS/LXP, maintaining an accurate and up-to-date learner register at all times Configure and maintain smart groups, learning paths, and auto-enrolment rules within Qiddiya's LMS/LXP to ensure learners are automatically directed to the correct content based on their role, BU, and cohort Administer completion certificates and badge awards within Qiddiya's LMS/LXP, ensuring all gamification mechanics including points allocation, badge triggers, and leaderboard entries fire correctly and are verified against test results Troubleshoot learner access issues, SCORM loading errors, completion tracking failures, and platform navigation problems, escalating to the Senior Manager, Digital Systems where platform-level resolution is required Maintain the QREL learner database as a live and accurate record, auditing regularly for duplicate accounts, inactive users, or misassigned roles<br><br>Training Schedule Coordination and Programme Administration<br><br> Coordinate and manage the QREL training calendar, scheduling live learning sessions, instructor-led workshops, onboarding events, and assessment windows across all cohorts and BU audiences Send calendar invitations, pre-session communications, joining instructions, and preparation materials to learners and facilitators ahead of scheduled training sessions Track attendance and participation for all live and scheduled training events, maintaining accurate session records and flagging non-attendance to the relevant Anchor or BU lead Coordinate logistics for in-person training sessions including room booking, materials preparation, equipment checks, and facilitator support where required Maintain a forward-looking training schedule that is shared with the DS team, Learner Experience team, Programs team, and relevant BU stakeholders on a regular basis Manage training waitlists, cohort capacity, and scheduling conflicts, escalating prioritisation decisions to the Senior Manager, Digital Systems where required Support post-training administration including assessment distribution, feedback survey deployment, and completion record updates in Qiddiya's LMS/LXP following live sessions<br><br>Content Authoring and Publishing in LMS/LXP<br><br> Author, build, and publish learning content within Qiddiya's LMS/LXP using the platform's native authoring tools, including course builder, module cards, scenario cards, question cards, survey cards, and reflection prompts Support the production of bite-sized digital learning assets in LMS/LXP including knowledge checks, pre-assessments, placement tests, and spaced repetition review cards aligned to the QREL content architecture Apply and maintain the QREL metadata taxonomy across all published content in LMS/LXP, ensuring every module carries the correct realm tag, skill tag, language tag, audience tag, and content type classification Manage content version control in LMS/LXP, archiving outdated or superseded modules correctly to protect completion records and learner history while keeping the active content catalogue clean and accurate Conduct regular content audits within the LMS/LXP catalogue to identify and resolve tagging errors, broken SCORM links, incorrect completion criteria, or sequencing issues Coordinate with the Programs team and Accenture on the timely receipt of SCORM files, reviewing each upload against the content acceptance criteria before publishing to the live environment<br><br>Dashboard Management and Reporting<br><br> Build, maintain, and update QREL learning dashboards within LMS/LXP Insights and Power BI, ensuring that real-time and periodic reports are available to the DS team, Learner Experience team, BU Training Leads, and senior stakeholders Produce regular operational reports covering learner completion rates, module engagement, assessment scores, at-risk learner flags, and platform activity volumes, distributing these to the relevant stakeholders on an agreed reporting cadence Monitor Qiddiya's LMS/LXP Insights on a daily and weekly basis, identifying completion gaps, engagement drops, or data anomalies and escalating to the Senior Manager, Digital Systems with a clear summary and recommended action Maintain the four-view QREL reporting suite — Learning Administrator, BU Training Lead, Senior Stakeholders, and Performance Team — ensuring dashboards are accurate, up to date, and aligned to the agreed KPI framework Track and report on platform health metrics including login frequency, session duration, active learner counts, at-risk content flags, and notification open rates, providing weekly summaries to the Senior Manager, Digital Systems Ensure all learner data and reporting outputs are handled in accordance with QREL data governance standards and Qiddiya's data privacy requirements<br><br>Stakeholder Coordination and Communication<br><br> Act as the first point of contact for learner queries, access issues, and platform questions, responding promptly and escalating to the Manager/Senior Manager, Digital Systems and or other teams respectively, where platform-level intervention is needed Liaise with BU Training Leads and Anchors to communicate training schedules, completion deadlines, assessment requirements, and learner progress updates on a regular basis Coordinate with the Learner Experience (LX) team to ensure learner-facing communications, including launch announcements, welcome messages, and campaign content, are aligned to the QREL brand and distributed through the correct channels Work closely with the Programs and LX teams to ensure content is published correctly, learner pathways are configured accurately, and the learner experience is delivered consistently across every cohort and learning area Support the Senior Manager, Digital Systems in preparing materials, data summaries, and status updates for internal meetings, Steerco sessions, and vendor reviews<br><br>Requirements<br><br>Skills and Attributes required/ desired <br><br>Essential (must have to perform the role):<br><br> Bachelor's degree in Business Administration, Information Technology, Learning and Development, Education, or a related field Minimum 3 to 5 years of professional experience in a learning administration, LMS/LXP management, or digital learning operations role, preferably in a large organization Demonstrated working knowledge in managing a LMS/LXP (for examples Sana, Cornerstone, etc), including learner account management, content publishing, enrolment configuration, and reporting Experience uploading, configuring, and troubleshooting SCORM content within an LMS/LXP environment Proficiency in building and maintaining dashboards and reports using LMS/LXP Insights, Power BI, or equivalent data visualisation tools Strong organisational skills with a high degree of accuracy and attention to detail in data entry, account management, and content configuration Working knowledge of digital learning authoring tools (Articulate/Elucidat/Mindsmith/Genially/i Spring/etc) or equivalent Excellent written and verbal communication skills in English. Arabic proficiency is an advantage Strong interpersonal skills with the ability to coordinate effectively across multiple teams and stakeholders Ability to manage multiple workstreams simultaneously and prioritise effectively in a fast-paced environment High proficiency in Microsoft 365 including Share Point, Teams, Excel, and Power Point<br><br>Desirable (advantageous):<br><br> Prior experience working within a Sales and Leasing, real estate, or commercial capability development environment Familiarity with gamification mechanics in a learning platform context, including points, badges, leaderboards, and progress-based unlocking Experience producing or administering bilingual English and Arabic learning content, including familiarity with right-to-left formatting and Arabic SCORM testing Experience working within a parent-child LMS/LXP node structure or multi-entity learning environment<br><br>Preferred Background And Experience<br><br> Proven track record as an LMS/LXP administrator in a mid-to-large organisation, managing learner populations across multiple cohorts, business units, or geographies Experience managing LMS/LXP or an equivalent platform as a named administrator, with responsibility for end-to-end platform governance including user management, content publishing, and reporting Background in digital learning operations, with hands-on experience building and publishing content using native LMS authoring tools and SCORM-based modules Demonstrated experience producing and managing learning dashboards and data reports for multiple stakeholder audiences Track record of coordinating training schedules and programme logistics across a large and geographically distributed learner population<br><br>Experience working within a structured content governance and metadata tagging framework.

JOB PURPOSE / ROLE:To facilitate the provision of 2nd level of support to end users by analyzing the issues reported and implementing the BT processes and procedures for the resolution of software malfunctions. To participate in the development of root cause analysis for the BT issues identified so as to propose solutions that will support their elimination or reduction<br>AREAS OF RESPONSIBILITY<br>Policies, Processes & Procedures Follows all relevant departmental policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner<br>Day- to-day operations Follows the day-to-day operations related to own job to ensure continuity of work<br>Application Support Management Handles the accurate and effective provision of 2nd level of support to end users regarding issues and malfunctions in the operations of systems and applications, in order to support the continuous and effective operation of the Bank Monitors and supports the accurate and on time response to end-users requests for assistance regarding any application malfunction so as to support business continuity and internal client satisfaction Oversees the solutions implemented on end-users requests and provides support and guidance to enhance efficiency and effectiveness of corrective activities Participates in the resolution of complex applications’ malfunctions, while escalates to more specialized professionals problems that cannot be resolved by this level of support Follows-up on the problem solving results of issues forwarded to other departments, so as to facilitate and support the timely response to internal client requests Monitors the local and international trends and best practices in the banking operating systems and proposes relevant improvements for increasing the efficiency and speed of operations Develops or modifies the applications when this is required, and ensure that this is aligned with the business requests and architecture design, so as to support the efficiency of the operations Monitors the efficiency of the applications used in the assigned business area and proceeds to their maintenance and required configuration, so as to support the effective execution of business objectives Monitor and collects all the reports developed and data generated regarding the problems and issues identified from the end users and proceeds to their analysis, so as to identify trends and repeat malfunctions Participates in the testing of the applications developed, so as to identify and confirm their efficiency and accuracy prior their release to production Provides training and technical support to application end users, in order to support the continuous and effective operation of systems and applications and achieve adherence to pre-defined SLAs.<br>Continuous Improvement Contributes to the identification of opportunities for continuous improvement of systems, processes and practices taking into account ‘international best practice’, improvement of business processes, cost reduction and productivity improvement<br>Safety, Quality & Environment Complies with all relevant safety, quality and environmental management policies, procedures and controls to ensure a healthy and safe work environment<br>Related Assignments Performs other related duties or assignments as directed<br>QUALIFICATIONS & EXPERIENCE:Minimum Qualifications:Bachelor’s degree in Business Administration or any related discipline Minimum Experience:4-6 years of relevant experience Technical Knowledge areas: Knowledge of operations processing in area of responsibility Good knowledge of Banking operations, products and services Very good knowledge of the BT systems and applications used in the Bank Knowledge of SDLC

The Senior Specialist - CCU Operator is responsible for monitoring and coordinating real-time city operations from the City Command Unit (CCU). The role supports situational awareness, incident management, operational communications, and service coordination across Qiddiya operational assets to help maintain safe, efficient, and uninterrupted operations. The position serves as a central point for information gathering, incident logging, escalation, and operational reporting while ensuring adherence to approved Standard Operating Procedures (SOPs), policies, and governance requirements.<br><br>Operational Monitoring<br><br> Monitor operational systems, dashboards, CCTV/VSS platforms, communication channels, and operational applications Maintain real-time visibility of operational activities, assets, events, and incidents Identify abnormal conditions, operational disruptions, and emerging risks and initiate the required escalation<br><br>Incident Management<br><br> Receive, assess, classify, and log incidents in accordance with approved procedures Coordinate incident response activities with relevant departments and stakeholders Escalate incidents according to approved escalation matrices and track them through to closure Support business continuity and emergency response activities during major events or disruptions<br><br>Operational Coordination<br><br> Liaise with operational teams, contractors, service providers, control rooms, and relevant stakeholders Support cross-functional coordination during routine operations and major incidents Facilitate timely communication and accurate information flow between operational entities Provide the Shift Manager with operational updates, status information, and task follow-up<br><br>Reporting and Documentation<br><br> Maintain accurate shift logs, incident records, service updates, and operational reports Prepare daily, weekly, and ad hoc operational reports as required Conduct structured shift handovers to maintain operational continuity Ensure operational records are complete, traceable, and retained in accordance with requirements<br><br>Compliance and Governance<br><br> Ensure compliance with policies, SOPs, operational playbooks, escalation mechanisms, and regulatory requirements Participate in operational readiness reviews, daily briefings, drills, and exercises Maintain operational discipline and process compliance throughout all shifts<br><br>Continuous Improvement<br><br> Analyze operational information and identify opportunities to improve workflows, reporting, and service performance Contribute to lessons learned reviews and post-incident analysis Support the development and enhancement of procedures, playbooks, and work instructions Track key operational KPIs and raise alerts when approved thresholds are breached<br><br>Team Support and Knowledge Sharing<br><br> Guide and support junior CCU Operators in the execution of operational duties Support onboarding, coaching, and knowledge transfer on CCU systems and emergency response protocols Promote a culture of safety, collaboration, accountability, and operational excellence<br><br>Requirements<br><br>Bachelor's degree in Operations Management, Emergency Management, Engineering, Information Technology, Logistics, Security Management, or a related discipline.<br><br>Relevant professional certifications in incident management, emergency management, command and control operations, or business continuity are advantageous.<br><br>Minimum of 3 years of experience in a control room, command and control centre, operations centre, emergency operations centre, airport operations control centre, smart city operations environment, or a related field.<br><br>Experience working in a 24/7, shift-based operational environment.<br><br>Experience in real-time monitoring, incident logging, operational coordination, and stakeholder communication.<br><br>Experience in entertainment, events, transport, facilities, public safety, or other complex operational environments is advantageous

<h3 >About Maaden</h3> <p >Maaden, established in 1997, is recognized as one of the fastest-growing mining companies globally and the largest multi-commodity mining and metals company in the Middle East. The company is actively developing the mining industry to establish it as the third pillar of Saudi Arabia’s economy by building a world-class, integrated mining value chain.</p> <h3 >Role Overview</h3> <p >The Senior Specialist, Industrial Hygiene II, is responsible for anticipating, recognizing, evaluating, and controlling occupational health hazards associated with gold mining activities. This full-time role focuses on identifying, monitoring, and controlling worker exposure to physical, chemical, biological, and ergonomic hazards in accordance with regulatory requirements, company standards, and industry best practices. The primary objective is to prevent occupational illness and safeguard workforce health.</p> <h3 >Key Responsibilities</h3> <ul > <li ><strong >Hazard Identification &amp; Risk Assessment:</strong> Identify and assess occupational health hazards across mining and processing operations, including respirable dust (silica, diesel particulate matter), noise and vibration, heat stress, chemical exposures (cyanide, mercury, reagents, explosives fumes), and biological and ergonomic risks. Conduct baseline and periodic health risk assessments for new and existing processes, equipment, and projects.</li> <li ><strong >Exposure Monitoring &amp; Sampling:</strong> Develop and implement industrial hygiene monitoring programs, including personal and area dust sampling, noise surveys and dosimetry, heat stress assessments, and chemical exposure monitoring. Manage sampling strategies, calibration, chain of custody, and laboratory coordination. Analyze and trend exposure data to identify emerging risks and prioritize controls.</li> <li ><strong >Control Measures &amp; Program Implementation:</strong> Recommend and verify the effectiveness of engineering, administrative, and PPE controls. Support design reviews for ventilation, dust suppression, enclosure systems, and process changes. Participate in contractor and project reviews to ensure occupational health risks are adequately controlled.</li> <li ><strong >Compliance &amp; Regulatory Liaison:</strong> Ensure compliance with mining and occupational health regulations (*, MSHA/OSHA or equivalent national authorities). Support regulatory inspections, audits, and reporting related to occupational health and hygiene. Maintain legally defensible IH records, exposure registers, and reports.</li> <li ><strong >Training &amp; Awareness:</strong> Develop and deliver industrial hygiene and occupational health training, including induction, refresher, and toolbox talks. Educate workers and supervisors on health risks, exposure pathways, early symptoms, and protective measures. Promote proactive health risk reporting and hazard awareness at all operational levels.</li> <li ><strong >Data Management &amp; Reporting:</strong> Manage industrial hygiene databases and software systems (*, exposure monitoring systems, dashboards). Prepare technical reports, trend analyses, and management summaries for leadership review. Provide input into occupational health KPIs, audits, and continuous improvement initiatives, information, and expert advice.</li> <li ><strong >Incident &amp; Health Surveillance Support:</strong> Support investigations related to overexposure, occupational illnesses, and health complaints. Coordinate with medical and occupational health providers on surveillance outcomes and corrective measures. Provide expert input during emergencies or abnormal exposure events.</li> </ul> <h3 >Experience Required</h3> <p >Candidates should possess 2-5 years of relevant experience in industrial hygiene, preferably within a mining or heavy industry context.</p> <h3 >Work Type</h3> <p >This is a full-time position.</p>

<p>Support the KSA Business Development team in managing day-to-day sales, business development and commercial administration activities. Maintain and regularly update the CRM, sales pipeline, opportunity tracker and client database, ensuring accurate and timely information. Coordinate the end-to-end proposal, tender, RFQ, EOI and prequalification process, including timelines, documentation and internal inputs. Prepare and maintain sales reports, forecasts, dashboards, client reports and management information. Monitor business opportunities, project pipelines, tenders (Etimad, SAP Ariba, Oracle, etc.) and market developments to support identification of potential clients and new opportunities. Log new opportunities and track submission windows, clarifications, and deadlines. Collect market and tender intelligence. Gather and log signals, leads, and client news. Coordinate with technical, commercial, finance and operations teams to ensure timely and effective response to client and business development requirements. Support client account management, including meeting coordination, presentations, follow-ups and maintaining records of client interactions. Assist with client registrations, vendor onboarding, prequalification submissions and commercial documentation across KSA. Maintain the licenses, certificates, and registration documents in vendor portals, and flag renewals ahead of expiry. Maintain an organized library of company credentials, project profiles, CVs, presentations, case studies and proposal content. Provide general business administration and commercial support to the KSA leadership and Business Development team, ensuring efficient execution of sales processes and achievement of business growth objectives. Handle Arabic-language correspondence and support Arabic client contact, including calls and written follow-up, alongside the business development team. Initial Arabic translations of RFPs to support go no go decisions.</p><p><strong>Desired Candidate Profile</strong></p><p>Bachelor s degree in Business Administration, Marketing, Commerce, Management, Engineering or a related discipline, with 5 7 years of relevant experience in business development support, sales administration, commercial administration or business coordination. Experience within an engineering consultancy, construction, infrastructure, professional services or technical services organization is preferred. Strong understanding of sales administration, CRM management, opportunity tracking, proposal coordination and business development processes. Proficiency in Microsoft Office, particularly Excel and PowerPoint, with the ability to prepare professional reports, dashboards, presentations and management information. Familiarity with Etimad, Sap Ariba, Oracle and other client and government tender portals and processes. Strong organizational and administrative skills, with excellent attention to detail, accuracy and follow-through. Ability to manage multiple opportunities, proposals, deadlines and stakeholders effectively in a fast-paced consulting environment. Strong written and verbal English communication skills, with the ability to communicate professionally with clients, senior management and internal technical teams. Arabic communication skills are essential, particularly for client interaction and coordination within the Saudi market. Strong interpersonal, coordination and relationship-management skills, with a proactive and commercially focused approach to supporting business growth and client development. Previous experience in the Saudi Arabian market, including familiarity with local clients, consultants, contractors, tendering processes and business practices, would be an advantage. Based in Saudi Arabia.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>Role Summary:</strong></p><br><p>helps to keep (Enterprise applications, custom applications, and websites) running smoothly and operating properly. Resolves tickets and provides administrative and technical support and guidance on applications to users and others in IT. Trouble shoots issues, fixes bug, installs and maintains applications with regular updates. Writes support and procedure documents, helps develop requirements and detailed specifications, and works according to those requirements and specifications. Works independently under specified objectives and applies advanced troubleshooting techniques to identify, diagnose, and correct application problems; escalates issues to vendors and works with vendors for solutions.&nbsp;</p><br><p><strong>Main Responsibilities:</strong></p><br><ul> <li>Supports and administers (enterprise applications (ERP), Custom solutions &amp;websites) including implementation, installation, configuration, and developing concepts and documentation. Helps create requirements and detailed specifications and works according to those requirements and specifications.</li> <li>Provides daily and proactive monitoring, maintenance, and regular updates to enterprise applications.</li> <li>Tests, troubleshoots, corrects, and resolves application incidents.</li> <li>Works with technical staff, Businesses, vendors, and contractors to resolve Incidents and to provide application and end-user support.</li> <li>Ensures integration between systems, identifies standards, and prioritizes project tasks and other activities to meet stakeholder needs.</li> <li>Performs other related duties as assigned.</li></ul><p><strong>Required Qualifications:</strong></p><br><ul> <li>Minimum bachelor’s degree,&nbsp;Computer Science, MIS &amp; IS.</li> <li>+3&nbsp;years of experience in various rules.&nbsp;</li></ul><p><strong>Core Competency:</strong></p><br><p><strong>Dependability:</strong></p><br><ul> <li>Self-driven and act proactively.</li> <li>Pursues goals with persistence and stamina, works on tasks thoroughly, ensuring accuracy and meeting standards.</li> <li>Maintains high levels of quality and effectiveness of work output and achieves outstanding results.</li></ul><p><strong>Collaboration:&nbsp;</strong></p><br><ul> <li>Collaborates constructively with people at all levels across the organization.</li> <li>Helps colleagues, always be available to the team, and delivers on team commitments.</li> <li>Trusts the guidance and direction of colleagues and senior members of the team.</li></ul><p><strong>Analytical Thinking:</strong></p><br><ul> <li>Examines, evaluates, and analyses different types of information objectively.&nbsp;</li> <li>Spots trends and patterns, establishes key facts clearly and interprets numerical data effectively.</li> <li>Provides insights and identifies ways to improve things. Trusts intuition about which methods will work best.</li></ul><p><strong>Effective Communication:</strong></p><br><ul> <li>Listens attentively and seeks to understand before being understood.</li> <li>Explains things clearly and articulates and presents information effectively and confidently.</li> <li>Challenges ideas effectively and presents persuasive arguments by presenting a strong case.</li></ul><p><strong>Functional&nbsp;Competency:</strong></p><br><p><strong>Trouble Shooting/Technical Support</strong></p><br><p>Resolves IT issues by diagnosing problems, determining possible resolutions, and implementing effective solutions in a timely manner. This includes supporting end users with SAFE technology solutions (ERP, Custom applications, Website Guard management system, building management system, etc.).</p><br><p><strong>Application Development/Programming / Web Development</strong></p><br><p>Develops, tests, and maintains software applications and related programs and procedures; demonstrates creativity and innovation using available software development tools and follows design requirements, including web development. Demonstrates knowledge of system development life cycle SDLC.</p><br><p><strong>Business Analysis &amp; Solutions</strong></p><br><p>Ability to translate the organization's business needs into IT product solutions; partners with the business by guiding management on future uses of technology, developing IT solutions and initiatives, and ensuring IT solutions fit business needs.</p><br><p><strong>Project Management</strong></p><br><p>Demonstrates the discipline of planning, organizing, and managing resources and activities to achieve specified outcomes within a clearly defined timeframe and according to standards.</p><br><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<p>Responsible for expert-level support, troubleshooting, and enhancement of business applications, ensuring high performance, availability, and seamless IT operations for end-users. Job Purpose Responsible for providing expert-level support and troubleshooting for the company's critical business applications, ensuring their optimal performance and availability. This role works closely with the IT operations team, application owners, and end-users to identify and resolve complex issues, implement enhancements, and ensure the seamless operation of the company's business-critical systems. Key Responsibilities Primary Support: Serve as the primary point of contact for end-users, providing timely and effective support, troubleshooting, and problem-solving for the organization's business applications. Identity &amp; Access Alignment: Collaborate with the infrastructure team on user access management, directory synchronization (e.g., aligning SAP SuccessFactors with Azure Active Directory ), and role mapping Issue Resolution: Analyze and troubleshoot complex incidents, identify root causes, and implement solutions to minimize downtime and ensure continuous operation. Requirements &amp; Enhancements: Collaborate with application owners, business analysts, and development teams to understand evolving business requirements and translate them into technical specifications for upgrades. Documentation: Develop and maintain comprehensive documentation, including application architecture, configuration, operational procedures, user guides, and troubleshooting steps. Performance Monitoring: Proactively monitor application performance and usage, identify areas for improvement, and implement optimization strategies. Training &amp; Onboarding: Support user training and system adoption to ensure end-users are equipped with the knowledge to utilize systems effectively. Upgrades &amp; Migrations: Participate in the planning, testing, and implementation of system upgrades, patches, and migrations. IT Operations Collaboration: Partner with the IT operations team to ensure seamless integration and deployment of business applications. Reporting: Provide regular reports and updates to the Business Solutions Manager and other key stakeholders on system status and support initiatives. Low-Code Support: Support the development, enhancement, and ongoing maintenance of low-code applications (such as OutSystems) to deliver scalable business solutions. Integration Management: Manage, monitor, and support enterprise application integrations and APIs</p><p><strong>Desired Candidate Profile</strong></p><p>Education: Bachelor s degree in Information System, Information Technology, Computer Science, or a related field. Experience: Minimum of 10+ years of relevant experience in enterprise business application support or digital platform management. Technical Competencies (Mandatory): Proficient in business application support tools (ticketing systems, remote access, performance monitoring). Strong understanding of database management, data modeling, and data integration principles. Familiarity with the Software Development Life Cycle (SDLC) and working with development teams. Proficient with project management and collaboration tools (Jira, Confluence, MS Office Suite). Excellent troubleshooting and analytical problem-solving skills. Strong knowledge of data migration and conversion strategies. Experience with OutSystems or other No/Low-code platforms. Expert-level support and administration for critical business applications (Oracle Primavera, SAP, OutSystems, Sayen, SharePoint), ensuring high system performance and availability. Integrations &amp; APIs: Proven experience in supporting and monitoring enterprise-level system integrations, API management, and directory synchronization protocols . Behavioral Competencies: Action-Oriented and proactive. Strong Planning &amp; Alignment capabilities. Highly Collaborative and Communicates Effectively.</p>

<p><strong>Role Summary:</strong></p><p>helps to keep (Enterprise applications, custom applications, and websites) running smoothly and operating properly. Resolves tickets and provides administrative and technical support and guidance on applications to users and others in IT. Trouble shoots issues, fixes bug, installs and maintains applications with regular updates. Writes support and procedure documents, helps develop requirements and detailed specifications, and works according to those requirements and specifications. Works independently under specified objectives and applies advanced troubleshooting techniques to identify, diagnose, and correct application problems; escalates issues to vendors and works with vendors for solutions.&nbsp;</p><p><strong>Main Responsibilities:</strong></p><ul> <li>Supports and administers (enterprise applications (ERP), Custom solutions &amp;websites) including implementation, installation, configuration, and developing concepts and documentation. Helps create requirements and detailed specifications and works according to those requirements and specifications.</li> <li>Provides daily and proactive monitoring, maintenance, and regular updates to enterprise applications.</li> <li>Tests, troubleshoots, corrects, and resolves application incidents.</li> <li>Works with technical staff, Businesses, vendors, and contractors to resolve Incidents and to provide application and end-user support.</li> <li>Ensures integration between systems, identifies standards, and prioritizes project tasks and other activities to meet stakeholder needs.</li> <li>Performs other related duties as assigned.</li></ul><p><strong>Required Qualifications:</strong></p><ul> <li>Minimum bachelor’s degree,&nbsp;Computer Science, MIS &amp; IS.</li> <li>+3&nbsp;years of experience in various rules.&nbsp;</li></ul><p><strong>Core Competency:</strong></p><p><strong>Dependability:</strong></p><ul> <li>Self-driven and act proactively.</li> <li>Pursues goals with persistence and stamina, works on tasks thoroughly, ensuring accuracy and meeting standards.</li> <li>Maintains high levels of quality and effectiveness of work output and achieves outstanding results.</li></ul><p><strong>Collaboration:&nbsp;</strong></p><ul> <li>Collaborates constructively with people at all levels across the organization.</li> <li>Helps colleagues, always be available to the team, and delivers on team commitments.</li> <li>Trusts the guidance and direction of colleagues and senior members of the team.</li></ul><p><strong>Analytical Thinking:</strong></p><ul> <li>Examines, evaluates, and analyses different types of information objectively.&nbsp;</li> <li>Spots trends and patterns, establishes key facts clearly and interprets numerical data effectively.</li> <li>Provides insights and identifies ways to improve things. Trusts intuition about which methods will work best.</li></ul><p><strong>Effective Communication:</strong></p><ul> <li>Listens attentively and seeks to understand before being understood.</li> <li>Explains things clearly and articulates and presents information effectively and confidently.</li> <li>Challenges ideas effectively and presents persuasive arguments by presenting a strong case.</li></ul><p><strong>Functional&nbsp;Competency:</strong></p><p><strong>Trouble Shooting/Technical Support</strong></p><p>Resolves IT issues by diagnosing problems, determining possible resolutions, and implementing effective solutions in a timely manner. This includes supporting end users with SAFE technology solutions (ERP, Custom applications, Website Guard management system, building management system, etc.).</p><p><strong>Application Development/Programming / Web Development</strong></p><p>Develops, tests, and maintains software applications and related programs and procedures; demonstrates creativity and innovation using available software development tools and follows design requirements, including web development. Demonstrates knowledge of system development life cycle SDLC.</p><p><strong>Business Analysis &amp; Solutions</strong></p><p>Ability to translate the organization's business needs into IT product solutions; partners with the business by guiding management on future uses of technology, developing IT solutions and initiatives, and ensuring IT solutions fit business needs.</p><p><strong>Project Management</strong></p><p>Demonstrates the discipline of planning, organizing, and managing resources and activities to achieve specified outcomes within a clearly defined timeframe and according to standards.</p>

<p>Overview:</p><p><br></p><p>We are looking for a motivated, creative and passionate Digital Fan Engagement Executive to support the Club’s digital fan engagement activity.</p><p><br></p><p>This role is ideal for a recent graduate or more experienced candidate who is eager to develop hands-on experience across digital campaigns, content creation, copywriting and graphic design within a professional football club environment.</p><p><br></p><p>You will support the delivery of digital campaigns across the Club’s website, mobile app, CRM and fan engagement platforms, with a strong focus on creating engaging digital content and graphic design assets, helping to increase fan engagement, database growth, website traffic, app downloads and commercial performance across ticketing and retail.</p><p><br></p><p>You should be comfortable with keyword research and know how to use popular search terms to write content that reaches more people and drives traffic.</p><p><br></p><p>The role will also contribute to early-stage digital fan engagement planning for the Club’s future new stadium, supporting content, campaigns and digital communications linked to the stadium experience.</p><p><br></p><p>Key Responsibilities:</p><p>&nbsp;</p><p>Digital Content, Copywriting &amp; Design</p><p><br></p><p>• Assist in creating clear, engaging bilingual (Arabic &amp; English) content for the Club’s growing digital estate, including the mobile app and recently launched website.</p><p><br></p><p>• Write short-form copy for CRM growth initiatives, including email, WhatsApp messages and push notifications aimed at increasing fan usage and engagement.</p><p><br></p><p>• Design digital assets such as banners, visuals and campaign graphics that support fan engagement and commercial objectives, in line with Club brand guidelines.</p><p><br></p><p>• Edit and update content and designs based on feedback to continuously improve performance and fan response.</p><p><br></p><p>Digital Campaign &amp; Fan Engagement Support</p><p><br></p><p>• Support the delivery of digital campaigns across CRM, website, app and fan engagement platforms, contributing to digital fan engagement and audience growth.</p><p><br></p><p>• Assist with initiatives focused on commercializing the Club’s digital estate, including promotional campaigns, partner content and revenue-driving communications.</p><p><br></p><p>New Stadium Digital Fan Engagement (Support Role)</p><p><br></p><p>• Support digital content and fan engagement initiatives linked to the Club’s future new stadium.</p><p><br></p><p>• Assist in preparing digital communications that drive fan understanding, education and adoption related to stadium attendance, access and events.</p><p><br></p><p>• Contribute ideas to enhance the digital fan experience connected to match-days, events and stadium-based activities.</p><p><br></p><p>Fan Insight &amp; Growth Support</p><p><br></p><p>• Assist with tracking engagement and campaign performance to help improve fan understanding, retention and growth across digital platforms.</p><p><br></p><p>• Support basic reporting and analysis related to CRM campaigns, app usage and content engagement.</p><p><br></p><p>Departmental &amp; Administrative Support</p><p><br></p><p>•Support the digital team with day-to-day administrative and coordination tasks, including documentation, scheduling, internal follow-ups and campaign support.</p><p><br></p><p><br></p><p>Requirements</p><p>Requirements:</p><p><br></p><p>• Recent graduate or entry-level experience with a strong interest in digital content, marketing and design</p><p><br></p><p>• Fluency in Arabic and English (spoken and written)</p><p><br></p><p>• Passion for football, sport and digital fan engagement</p><p><br></p><p>• Basic knowledge of adobe creative apps</p><p><br></p><p>• Strong written and verbal communication skills</p><p><br></p><p>• Good time management, organization and attention to detail</p><p><br></p><p>• Willingness to learn and work collaboratively within a team</p><p><strong>Desired Candidate Profile</strong></p><ul><li><br></li></ul>

<p>Ensure timely and accurate bookings and perform monthly closing activities to report US GAAP financials to Regional Management in Europe and the consolidation team in the United States</p><p>Perform and/or review specific account analysis and reconciliations on a periodic basis to ensure compliance with internal policies, Sarbanes-Oxley (SOX) and internal control system standards.</p><p>Support the external auditors during the annual statutory audit, including preparation of financial statements, respective documentation and assistance during the audit process.</p><p>Perform analysis on operating expenses by cost center and division to support the financial analysts</p><p>Key contact person for numerous internal stakeholders such as shared service centers, internal audit, Group consolidation team, payroll, tax and treasury</p><p>Assist the Financial Controller in leading the accounting team</p><p>Ad-hoc tasks and projects as required</p><p>Working Capital Management: Ensure necessary working capitals are met, Monitor and follow up collections and outstanding claims from customers,</p><p>Disbursement Functions: Review disbursement transactions including compliance with financial controls and Foreign Corrupt Practice Act (FCPA requirements), Manage audit processing of employee expense reimbursements and Citi Corporate Card activity monitoring, Manage monthly expense budget versus actuals, including but not limited to sponsorship activities and its financial compliance approvals, Monthly accruals process, Work with Shared Service center for payment processing, follow up and timely conflict resolution, Timely identification and resolution of disbursement related issues</p><p>Compliance Tracker/Monitoring: Work with the Compliance Committee Team in monitoring outliers in marketing activities using internal tools, Review items of interest for adequacy of supports and remediation.</p><p>Other Tasks: Assist the Financial Planning team on headcount and cost center expense analysis</p><p>Meet accounting financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.</p><p>Confirm financial status by monitoring revenue and expenses; coordinating the collection, consolidation, and evaluation of financial data; preparing special reports.</p><p>Maintain accounting controls by establishing a chart of accounts; defining accounting policies and procedures.</p><p>Guide other departments by researching and interpreting accounting policy; applying observations and recommendations to operational issues.</p><p>Maintain financial security by establishing internal controls.</p><p>Avoid legal challenges by understanding current and proposed legislation; enforcing accounting regulations; recommending new procedures.</p><p>Protect organization's value by keeping information confidential.</p><p>Accomplish accounting and organization mission by completing related results as needed.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Professionally Certified Chartered accountant/ACCA/CMA/Master of Commerce from International Institute or pursuing towards the same, MBA Finance with relevant experience will also be desirable</li><li>Relevant working experience (+5 years) in an accounting/finance department</li><li>Pharmaceuticals experience shall be preferred but not essential.</li><li>Experience in project management with strong capabilities in simultaneously managing various tasks, prioritizing them and respecting strict deadlines is essential for this role</li><li>Excellent understanding and experience within a matrix organization</li><li>Fluent in English both oral and written, with Arabic knowledge being a plus</li><li>Big 4 experience is highly desirable</li><li>Possess Can do approach, having high sense of ownership and urgency.</li><li>Knowledge of ERP systems, preferably experienced with SAP (FI), proficient with MS Office, mainly Excel (Pivot, Macros)</li><li>Not afraid to go through details.</li><li>Possess leadership skills and able manage a team thru difficult times, Excellent analytical and communication skills.</li></ul>

<p>About the Role: We are seeking a Commercial Data Analyst to join our Data Intelligence team. In this role, you will leverage Almosafer's end-to-end travel commerce data including bookings, customer, pricing, supplier, and revenue data to generate actionable insights that inform business strategy, optimize commercial performance, and enable data-driven decision-making across Sourcing, Revenue Management, Product, Sales, and Marketing.</p><p>You ll act as the bridge between data and business, turning complex datasets into actionable recommendations that enable commercial success.</p><p>The ideal candidate will have 5+ years of analytical experience in e-commerce or travel, strong expertise in Sourcing, Products or Digital analytics, and hands-on experience with BI tools for delivering insights at scale. Knowledge of machine learning and rule-based models is a strong advantage.</p><p>Responsibilities:</p><p>Data Exploration &amp; Analysis - Explore and analyze in-house datasets (transactional, sourcing, connectivity, competitive intelligence) to generate meaningful insights. - Conduct deep-dive and ad-hoc analyses to identify trends, patterns, and opportunities that drive revenue and margin improvement. - Design and evaluate test scenarios to validate hypotheses and maximize the value of internal systems.</p><p>Insight Generation &amp; Communication - Translate data findings into clear, concise, and actionable insights and business recommendations. - Present analysis to stakeholders in a compelling narrative, using visualizations and storytelling to support strategic decisions - Deliver Insights to a wider audience and reiterate to generate impactful results &amp; achieve regular success</p><p>Data Product Support &amp; Continuous Improvement - Contribute to the development and evolution of Commercial Data Products by providing insights, testing hypotheses, and validating assumptions - Help shape KPIs, reporting metrics, and dashboards aligned with business goals. - Proactively suggest opportunities for optimization and process improvement using data insights. - Stay up to date with industry trends and analytics tools to enhance analytical capabilities</p><p>Stakeholder Engagement - Collaborate closely with cross-functional teams (Sourcing, Revenue Management, Product, Sales &amp; Marketing) to understand their data needs and deliver impactful analytical solutions. - Act as a mutual data partner, and advisor to cross-functional teams and multiple stakeholders.</p><p>Advanced Analytics &amp; Data Solutions - Design scalable, automated analytics solutions using tools such as SQL, Python, and cloud-based data platforms to support operational analytics. - Ensure adherence to enterprise data governance and quality standards, working closely with Data Engineering and Governance teams.</p><p>Collaboration &amp; Data Governance - Bridge Operations and Data Intelligence to ensure aligned data standards and methodologies. - Drive data literacy and analytical best practices across teams.</p><p><strong>Desired Candidate Profile</strong></p><p>Bachelor s or Master s degree in STEM, Business Analytics, or related field.</p><p>5+ years of experience as a Data Analyst, preferably in e-commerce, online travel, or digital-first businesses.</p><p>Proficiency in SQL, Python or R, and advanced Excel.</p><p>Strong experience in Commercial, Digital Products or Data Analytics practices.</p><p>Hands-on experience with BI tools such as Tableau, Power BI, Looker, or similar for dashboard development and storytelling.</p><p>Excellent stakeholder management and communication skills; English fluency.</p><p>Experience building and deploying machine learning models e.g. Pricing &amp; Margin Optimization, Forecasting, Recommendations, Mapping etc.</p><p>Familiarity with big data warehouses (Google BigQuery, AWS Redshift, Snowflake).</p>

<p>Be the change. Join the world s most visionary developer. Red Sea Global (RSG) is showing that there is a better way to positively shape the places we live, work and travel. We are purpose-driven and committed to people and planet. Our transformative programs are a driving force to achieving Vision 2030, as well as leading the world towards regenerative tourism. Join RSG and be part of the positive change for Saudi Arabia and the world.</p><p><br></p><p><b>Job Purpose:&nbsp;</b></p><p><br></p><p>Support the administration, optimization, and continuous improvement of Red Sea Global's Salesforce ecosystem (Sales Cloud, Service Cloud, Marketing Cloud, and Data Cloud) for the Residential Development division. The Senior Specialist is responsible for maintaining CRM configurations, supporting automation, ensuring data integrity, producing reports and dashboards, and partnering with business stakeholders to enhance CRM performance and user adoption. The role acts as a subject matter expert, reporting to the CRM Manager to support the CRM strategy established by Sales Operations leadership.</p><p><b><br></b></p><p><b>Functional Responsibilities</b></p><ul><li>Support the execution of the Residential CRM roadmap and contribute to ongoing Salesforce enhancements.</li><li>Configure and maintain Salesforce (Sales Cloud, Service Cloud, Marketing Cloud, Data Cloud), including workflows, validation rules, dashboards, reports, and user permissions.</li><li>Maintain CRM governance processes, change requests, release documentation, and system configuration records.</li><li>Develop operational dashboards and reports to monitor sales performance, pipeline activity, case volumes and resolution times, campaign performance, and CRM adoption.</li><li>Deliver end-user training, user guides, and day-to-day CRM support.</li><li>Configure and support Service Cloud case management, including queues, assignment and escalation rules, Omni-Channel routing, entitlements/SLAs, and knowledge articles for the resident and owner service teams.</li><li>Support Marketing Cloud campaign execution, including journeys, email and landing-page templates, audience segmentation, consent/preference management, and lead and enquiry capture through to Sales Cloud handoff.</li><li>Monitor data quality and execute regular data cleansing, validation, and de-duplication activities.</li><li>Support CRM integrations and coordinate with IT and external vendors on system enhancements.</li><li>Gather business requirements from Sales and Marketing teams and recommend CRM process improvements.</li><li>Monitor CRM adoption and prepare regular reports on system usage, compliance, and data accuracy.</li><li>Stay current with Salesforce best practices and recommend improvements to increase system efficiency.</li><li>Support the evaluation and rollout of Salesforce AI capabilities, including Agentforce agents, Einstein features, and prompt templates, to automate routine sales and service tasks and improve response times.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Experience 3+ years of hands-on Salesforce administration and CRM support across Sales Cloud, Service Cloud, and Marketing Cloud .</li><li>Experience supporting enterprise Salesforce implementations.</li><li>Salesforce Administrator certification required; Advanced Administrator, Sales Cloud Consultant, Service Cloud Consultant, Marketing Cloud Email Specialist, or Agentforce Specialist preferred.</li><li>Demonstrated experience delivering end-to-end lead-to-customer-service processes, working alongside sales, marketing, and customer service stakeholders.</li><li>Experience in real estate, hospitality, or luxury customer environments preferred.</li></ul><p>Technical Competencies:</p><ul><li>Salesforce Administration - Advanced</li><li>CRM Strategy Support - Advanced</li><li>Automation &amp; Workflow Design - Advanced</li><li>Data Governance - Advanced</li><li>Reporting &amp; Analytics - Advanced</li><li>Stakeholder Management - Advanced</li><li>Integration Support - Intermediate</li><li>Advanced User Training &amp; Adoption - Advanced</li><li>Agentforce - Desired</li></ul>

<p><strong>Job Purpose</strong> Drive high-impact outcomes within Sustainability &amp; Resource Growth by executing specialized technical and research activities related to mineral and resource knowledge. The role supports Maaden s Technology &amp; Innovation strategy through data analysis, research, and operational insights, contributing to improved resource understanding, process optimization, and innovation initiatives</p><p><strong>Key Accountabilities</strong></p><p>1. Mineral &amp; Resource Research Activities Conduct research and analysis on mineral resources, geological/geophysical data, and processing characteristics. Support development and enhancement of resource knowledge frameworks and datasets. Assist in evaluating mineral properties, material behavior, and resource potential.</p><p>2. Technical Analysis &amp; Insight Generation Analyze operational and research data to identify performance improvement opportunities. Support generation of technical insights and recommendations for exploration, processing, and development activities. Contribute to data-driven decision-making across resource growth initiatives.</p><p>3. R&amp;D &amp; Innovation Support Support R&amp;D initiatives, including pilot testing, experimentation, and research programs. Assist in development and testing of new methodologies, tools, and approaches for resource evaluation. Contribute to innovation initiatives within Sustainability &amp; Resource Growth.</p><p>4. Process Optimization &amp; Continuous Improvement Identify opportunities to optimize resource utilization, recovery, and efficiency metrics. Support continuous improvement initiatives across exploration, processing, and resource development workflows. Assist in development of best practices and improvement frameworks.</p><p>5. Data Management &amp; Documentation Maintain and manage resource-related datasets, documentation, and technical records. Ensure accuracy, consistency, and traceability of data used in research and analysis. Support development of knowledge repositories, standards, and documentation practices.</p><p>6. Governance, Risk &amp; Compliance Ensure compliance with safety, environmental, and operational standards in all research and technical activities. Support adherence to governance frameworks and regulatory requirements. Identify risks related to data, research methodologies, and technical activities.</p><p>7. Cross-Functional Collaboration Collaborate with geology, geophysics, mining, processing, and R&amp;D teams to ensure integrated delivery of research outcomes. Engage stakeholders to understand requirements and align research priorities. Contribute to knowledge sharing across teams and functions.</p><p>8. Knowledge Management &amp; Capability Building Support development of standard operating procedures, best practices, and technical guidelines. Contribute to knowledge transfer and capability development across the organization. Promote a culture of innovation, research, and continuous improvement.</p><p><strong>Desired Candidate Profile</strong></p><p><strong>Minimum Qualifications</strong>: Bachelor s degree in Geoscience, Mining Engineering, Metallurgy, Data Science, or a related discipline. Advanced degree (Master s) is an advantage.</p><p><strong>Minimum Experience</strong>: 3 5 years of experience in mineral resource analysis, research, or mining/processing environments. Experience in data analysis, research support, and technical environments is preferred.</p><p><strong>Maaden High Performance Competencies</strong>: Analytical Thinking Problem Solving Attention to Detail Stakeholder Collaboration Communication Delivery Excellence</p><p><strong>Skills</strong>: Strong understanding of mineral resources, geological/geophysical data, and/or processing fundamentals Ability to perform data analysis and interpret technical datasets Knowledge of research methodologies and analytical techniques Familiarity with resource modeling and data management tools (advantage) Strong documentation, reporting, and communication skills Ability to work in multidisciplinary technical environments Basic proficiency in data analysis tools (Excel or equivalent)</p>

<p><strong >Key Responsibilities</strong></p><p><strong>Administrative Support</strong></p><ul><li>Provide day-to-day administrative assistance to managers and cross-functional teams.</li><li>Prepare, edit, format, and organize business documents, reports, presentations, and spreadsheets.</li><li>Maintain accurate digital filing systems and document repositories.</li><li>Organize and archive company records while ensuring confidentiality.</li><li>Monitor shared inboxes and distribute requests to appropriate team members.</li><li>Assist with data entry and record maintenance across multiple internal systems.</li></ul><p><strong>Operations Support</strong></p><ul><li>Coordinate internal workflows and administrative processes.</li><li>Assist with tracking operational tasks and project milestones.</li><li>Help prepare operational reports using company templates.</li><li>Monitor task completion and follow up on outstanding action items.</li><li>Support onboarding activities for new employees.</li><li>Assist in maintaining standard operating procedures (SOPs) and internal documentation.</li></ul><p><strong>Calendar &amp; Meeting Coordination</strong></p><ul><li>Schedule meetings across multiple time zones.</li><li>Send meeting invitations and reminders.</li><li>Prepare agendas and meeting materials.</li><li>Record meeting notes and distribute action items.</li><li>Coordinate virtual events and internal team sessions.</li></ul><p><strong>Communication Support</strong></p><ul><li>Draft professional emails and internal announcements.</li><li>Coordinate communication between departments.</li><li>Respond to routine inquiries professionally and promptly.</li><li>Support internal knowledge-sharing initiatives.</li></ul><p><strong>Office &amp; Administrative Coordination</strong></p><ul><li>Maintain digital office systems and shared resources.</li><li>Track administrative supplies and software subscriptions where applicable.</li><li>Assist with vendor documentation and administrative records.</li><li>Support travel planning and expense documentation when required.</li><li>Ensure administrative processes remain organized and efficient.</li></ul><p><strong>Data &amp; Reporting</strong></p><ul><li>Update internal databases and spreadsheets.</li><li>Compile weekly and monthly administrative reports.</li><li>Perform quality checks on records for accuracy and completeness.</li><li>Generate routine reports for management.</li></ul><p><strong>Process Improvement</strong></p><ul><li>Identify opportunities to improve administrative workflows.</li><li>Recommend efficiencies in documentation and communication.</li><li>Participate in projects aimed at improving operational effectiveness.</li><li>Assist in implementing new administrative tools and procedures.</li></ul><p><strong>What Success Looks Like</strong></p><ul><li>Maintain organized and accurate administrative records.</li><li>Communicate professionally with internal stakeholders.</li><li>Support smooth daily operations with minimal supervision.</li><li>Meet deadlines consistently.</li><li>Demonstrate reliability and strong organizational skills.</li><li>Contribute ideas that improve administrative efficiency.</li><li>Build positive working relationships across departments.</li></ul><p><strong>What We Offer</strong></p><ul><li>Competitive salary.</li><li>Fully remote work environment.</li><li>Flexible working arrangements.</li><li>Paid time off and company holidays.</li><li>Professional development and training opportunities.</li><li>Career growth within operations and administration.</li><li>Collaborative, supportive, and inclusive team culture.</li><li>Exposure to regional and international projects.</li><li>Performance-based recognition and advancement opportunities.</li></ul><p>PULSE (MENA) is committed to creating a diverse and inclusive workplace. We are dedicated to providing equal employment opportunities and fostering a respectful and collaborative work environment.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>High school diploma required; Associate's or Bachelor's degree in Business Administration, Management, Communications, or a related field is preferred.</li><li>0 - 2 years of administrative, office support, customer service, internship, or similar experience.</li><li>Strong organizational and multitasking abilities.</li><li>Excellent written and verbal communication skills in English.</li><li>High attention to detail and accuracy.</li><li>Ability to manage priorities and meet deadlines.</li><li>Comfortable working independently in a remote environment.</li><li>Professional attitude with strong interpersonal skills.</li><li>Willingness to learn new systems and administrative processes.</li></ul><p><strong>Preferred Qualifications</strong></p><ul><li>Previous internship or administrative support experience.</li><li>Experience working remotely or in a virtual team.</li><li>Familiarity with project coordination.</li><li>Knowledge of business communication standards.</li><li>Arabic language proficiency is a plus.</li></ul><p><strong>Technical Skills</strong></p><p>Candidates should have experience or familiarity with:</p><ul><li>Microsoft Office (Word, Excel, PowerPoint, Outlook)</li><li>Google Workspace (Docs, Sheets, Slides, Drive, Calendar)</li><li>Video conferencing platforms (Zoom, Microsoft Teams, Google Meet)</li><li>Collaboration tools (Slack or similar)</li><li>Task management platforms (Asana, Trello, ClickUp, or Monday.com)</li><li>Cloud document management systems</li></ul><p><strong>Core Competencies</strong></p><ul><li>Organization and planning</li><li>Time management</li><li>Communication</li><li>Professionalism</li><li>Confidentiality</li><li>Problem-solving</li><li>Adaptability</li><li>Collaboration</li><li>Initiative</li><li>Accountability</li><li>Attention to detail</li><li>Customer service mindset</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><p><span><strong>Redefining Land, Air, and Sea Travel… Elevating Destinations.</strong></span></p><br><br> <br> <p><span><strong>Coastal Transportation Services Company</strong>,&nbsp;a subsidiary of Red Sea Global, provides Transportation services at our Red Sea destination and is part of the Red Sea Global Group of companies. We specialize in providing transportation services to our Red Sea destination. As a subsidiary, Coastal Transportation Services Co. benefits from shared strategic goals and collaborative initiatives within the Red Sea Global group of companies, enhancing our ability to serve our clients effectively.</span></p><br><br> <br> <p><span>Are you ready to transform the future of transportation? At <strong>Coastal Transportation Services Co</strong>., we are driven by innovation, creativity, and a passion for redefining transportation. Our team is shaping the future with cutting-edge projects, from autonomous vehicles to sustainable transportation solutions.</span></p><br><br> <br> <p><span>We are seeking forward-thinking individuals eager to collaborate in a dynamic, fast-paced environment where ideas become reality. Join us in revolutionizing transportation and creating a smarter, more sustainable world—one innovation at a time.</span></p><br><br> <br> <p><span>Join our visionary team and help shape the future of transportation!</span></p><br><br> <br> <br> <p><span><strong>Job Purpose:</strong></span></p><br><br> <br> <p><span>To support the daily delivery and operational excellence of micro mobility services within the organization’s properties, with a focus on service performance, safety compliance, and asset management.</span></p><br><br> <p><span>This role ensures consistent frontline execution, provides on-ground problem-solving, and bridges communication between field teams, service managers, and control centers.</span></p><br><br> <br> <br> <p><span><strong>Job Responsibilities:</strong></span></p><br><br> <br> <p><span>Operational Execution</span></p><br><br> <ul> <li><span>Ensure micro mobility assets are deployed, recovered, and rotated in line with service schedules and demand.</span></li> <li><span>Maintain oversight of service operations in real-time and act swiftly to resolve disruptions.</span></li> <li><span>Support the operational introduction of new services, including bikes, scooters, or other micro mobility platforms.</span></li> </ul> <br> <p><span>Compliance &amp; Safety Monitoring</span></p><br><br> <ul> <li><span>Enforce safety protocols, route adherence, and equipment care across all field operators.</span></li> <li><span>Support audits, inspections, and incident investigations, escalating concerns as needed.</span></li> <li><span>Ensure operators are briefed, trained, and aligned with company safety expectations.</span></li> </ul> <br> <p><span>Team Support &amp; Coordination</span></p><br><br> <ul> <li><span>Act as the first point of support for operators, offering guidance, issue resolution, and operational updates.</span></li> <li><span>Assist with onboarding, mentoring, and quality control for newly assigned team members.</span></li> <li><span>Foster strong relationships between the field team, management, and maintenance providers.</span></li> </ul> <br> <p><span>Asset Management</span></p><br><br> <ul> <li><span>Monitor and report on the condition, availability, and performance of all micromobility assets.</span></li> <li><span>Support data collection and reporting to inform operational improvements and asset&nbsp;utilization.</span></li> <li><span>Coordinate with internal and external teams to ensure assets are serviced, secured,&nbsp;and optimally used.</span></li> </ul> <br> <p><span>Customer Experience &amp; Incident Response</span></p><br><br> <ul> <li><span>Support guest-facing services by resolving frontline issues and enhancing the service experience.</span></li> <li><span>Document incidents, escalate where necessary, and follow up on resolutions.</span></li> <li><span>Promote a culture of respect, professionalism, and customer care among operators.</span></li> </ul> <br> <br> <p><span><strong>Job Requirements:</strong></span></p><br><br> <br> <ul> <li><span>Hands-on operational experience in transport, mobility, or logistics.</span></li> <li><span>Strong understanding of compliance, safety, and service delivery standards.</span></li> <li><span>Reliable, proactive, and solutions-oriented with the ability to work under pressure.</span></li> <li><span>Excellent interpersonal skills and the ability to coordinate across teams and shifts.</span></li> <li><span>Comfortable working on a rotational or shift-based schedule.</span></li> </ul> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> 1+ years </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>The <b>Validation officer</b> typically owns the following key responsibilities to ensure successful and compliant CHI uploads. Issues such as member corrections, CHI rejections, and delayed CHI linking were specifically referenced to member validation and CHI processing.</p><br><ul><li>Verify policy and member mandatory information before uploading onto CHI.</li></ul><ul><li>Ensure National ID, Iqama, Border Number, Passport Number, and Member IDs are accurate and match supporting documents.</li></ul><ul><li>Perform pre-upload validation on additions, deletions, transfers, and corrections to prevent CHI rejections.</li></ul><ul><li>Investigate mismatches between client census files, system records, and CHI requirements.</li></ul><ul><li>Analyze rejection reasons, coordinate corrections, and resubmit records within agreed SLA timelines.</li></ul><ul><li>Confirm policy effective dates, enrollment dates, and renewal dates align with underwriting approval and policy setup.</li></ul><ul><li>Process updates such as DOB corrections, ID changes, relationship changes, and member transfers between groups.</li></ul><ul><li>Track uploaded members until successfully accepted and linked in the CHI portal and escalate unresolved cases promptly.</li></ul><ul><li>Ensure all uploads meet regulatory requirements and internal compliance standards.</li></ul><ul><li>Produce validation error reports, rejection analysis, SLA performance reports, and recommendations to reduce upload failures and improve first-time-right quality</li><li>Ensuring Validation mailbox is reviewed and actioned with in SLA.</li></ul><p><b><u>Qualifications:</u></b></p><br><ul><li><p>Bachelor’s degree in healthcare administration, Business, or related field (or equivalent work experience)</p><br></li><li><p>1 - 2 years of experience in benefit setup or insurance policy administration within a health insurance company.</p><br></li><li><p>Experience with benefit configuration tools and administrative platforms</p><br></li><li><p>Familiarity with medical coverages and CHI uploads, eligibility process.</p><br></li><li><p>Knowledge of insurance regulatory requirements (CHI, IA, Nphies.)<br>&nbsp;</p><br></li></ul><p><b><u>Skills:</u></b></p><br><ul><li><p>Excellent attention to detail and analytical skills</p><br></li><li><p>Proficient in MS Office (Excel, Word) and data entry systems</p><br></li></ul><br><p><b>About The Cigna Group </b></p><br>Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.<p><i>Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.</i></p><br><p><i>If</i><i><span> you require reasonable accommodation in completing the online application process, please email: <span><span>SeeYourselfEMEA@cigna.com</span></span> for support. Do not email <span><span>SeeYourselfEMEA@cigna.com</span></span> for an update on your application or to provide your resume as you will not receive a response.</span></i></p><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Tier I Technical Support Specialist — Smart Cooler Vending based in Saudi Arabia.<br><br>This is a fully remote technical support role focused on helping operators successfully run smart cooler vending equipment.<br><br>You will serve as the first point of contact for technical questions involving connected machines, mobile apps, payment readers, and basic connectivity issues.<br><br>The role combines customer communication, structured troubleshooting, technical information gathering, and detailed documentation.<br><br>You will help customers with onboarding, machine-status concerns, app-related questions, transaction issues, and approved first-line troubleshooting.<br><br>You will work closely with a Tier II technical team, providing clean and complete handoffs whenever deeper diagnosis or technical decisions are required.<br><br>Success in this role depends on being organized, technically curious, customer-focused, and comfortable following defined support processes.<br><br>This is an opportunity to build hands-on experience with smart vending technology, connected devices, payment systems, and real-world technical support.<br><br>Accountabilities<br><br>Customer Support Intake: Receive and respond to technical support requests through approved channels, identify the issue category, gather relevant customer and machine information, and determine the likely area involved, such as the mobile app, backend, physical equipment, POS, payment reader, or connectivity. Issue Documentation: Capture machine IDs, models, locations, timelines, error messages, screenshots, videos, troubleshooting history, and customer impact, including downtime, lost sales, failed transactions, or installation delays. Basic Troubleshooting: Guide customers through approved first-line troubleshooting procedures, including app checks, remote restarts, physical power cycles, and other documented steps. Monitor whether issues remain resolved and identify recurring offline events or transactions stuck in processing. Onboarding Support: Assist customers with routine setup and onboarding, app navigation, product libraries, pricing, templates, inventory, machine management, and preparation for technical-support sessions. Provide clear follow-up summaries and direct customers to approved training and knowledge resources. Connectivity Information Gathering: Collect the information required for deeper technical investigation, including whether equipment uses cellular, Wi-Fi, Ethernet, or a router; available facility IT support; physical signal limitations; and requested screenshots, speed-test results, photos, or status information. Payment & Transaction Support: Help identify whether transaction issues appear to originate within the application environment or payment ecosystem. Gather transaction dates, times, amounts, machine IDs, and supporting evidence before escalating issues involving payment readers, settlements, integrations, or other advanced payment concerns. Customer Communication & Follow-Up: Communicate calmly and professionally, acknowledge customer concerns, ask focused questions, explain technical steps in accessible language, provide realistic next steps, and maintain consistent communication throughout the support process. Escalation & Handoffs: Recognize when an issue exceeds the approved Tier I process and escalate it with a complete, structured handoff so the Tier II team can continue the investigation without repeating the initial diagnostic process. Support Records: Maintain accurate records of every troubleshooting step, customer response, outcome, and escalation status while clearly distinguishing confirmed facts from assumptions.<br><br>Requirements<br><br>Customer Support Experience: 1–3 years of relevant experience in technical support, customer support, help desk, field-service coordination, or a similar customer-facing environment. Technical Foundation: Basic understanding of smart devices, mobile applications, web dashboards, connected equipment, Wi-Fi, Ethernet, cellular connectivity, routers, and SIM-based connectivity. Troubleshooting Skills: Ability to follow structured troubleshooting checklists carefully, investigate symptoms methodically, recognize different types of machine, application, backend, POS, and payment-reader issues, and avoid skipping required steps. Communication: Strong written and verbal communication skills, with the ability to translate technical instructions into clear, simple language for non-technical customers. Documentation: Strong attention to detail and the ability to accurately record customer information, machine details, symptoms, timelines, evidence, troubleshooting actions, and outcomes. Customer Mindset: Calm, patient, professional, and empathetic when supporting frustrated customers or situations involving downtime, failed transactions, or operational disruption. Judgment & Escalation: Comfortable acknowledging when an issue is outside your expertise and escalating it appropriately rather than guessing or making unsupported recommendations. Organization: Strong follow-up habits and the ability to manage support requests, customer communications, screenshots, tickets, and other case information in a structured manner. Technical Curiosity: Willingness to learn smart cooler vending technology, connected equipment platforms, payment-reader fundamentals, connectivity workflows, and internal support procedures. Helpful Experience: Background in vending operations, unattended retail, POS or payment-reader support, basic networking, router/Wi-Fi/Ethernet/cellular troubleshooting, ticket-based help desk environments, or technical support for non-technical customers is an advantage. Role Boundaries: Must understand that Tier I is responsible for identifying issues, gathering information, performing approved basic checks, documenting findings, and escalating. Advanced connectivity architecture, backend changes, payment-reader replacement decisions, equipment recommendations, and deeper technical diagnosis remain outside the scope of this position unless specifically authorized.<br><br>Benefits<br><br>Compensation: $17–$27 USD per hour. Work Arrangement: Fully remote position. Employment: Full-time opportunity. Professional Development: Hands-on exposure to smart cooler vending technology, connected equipment, app-based platforms, payment systems, and real-world connectivity troubleshooting. Technical Experience: Opportunity to develop practical experience across customer technical support, IoT-connected equipment, mobile applications, POS/payment technologies, and structured escalation workflows. Role Details: Additional information regarding schedule, employment classification, system access, remote-work expectations, and other benefits will be reviewed with qualified candidates during the hiring process.<br><br>How Jobgether Works<br><br>We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.<br><br>We appreciate your interest and wish you the best!<br><br> Why Apply Through Jobgether?<br><br>Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.<br><br>We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.