Role Summary:

helps to keep (Enterprise applications, custom applications, and websites) running smoothly and operating properly. Resolves tickets and provides administrative and technical support and guidance on applications to users and others in IT. Trouble shoots issues, fixes bug, installs and maintains applications with regular updates. Writes support and procedure documents, helps develop requirements and detailed specifications, and works according to those requirements and specifications. Works independently under specified objectives and applies advanced troubleshooting techniques to identify, diagnose, and correct application problems; escalates issues to vendors and works with vendors for solutions. 

Main Responsibilities:

• Supports and administers (enterprise applications (ERP), Custom solutions &websites) including implementation, installation, configuration, and developing concepts and documentation. Helps create requirements and detailed specifications and works according to those requirements and specifications.
• Provides daily and proactive monitoring, maintenance, and regular updates to enterprise applications.
• Tests, troubleshoots, corrects, and resolves application incidents.
• Works with technical staff, Businesses, vendors, and contractors to resolve Incidents and to provide application and end-user support.
• Ensures integration between systems, identifies standards, and prioritizes project tasks and other activities to meet stakeholder needs.
• Performs other related duties as assigned.

Required Qualifications:

• Minimum bachelor’s degree, Computer Science, MIS & IS.
• +3 years of experience in various rules. 

Core Competency:

Dependability:

• Self-driven and act proactively.
• Pursues goals with persistence and stamina, works on tasks thoroughly, ensuring accuracy and meeting standards.
• Maintains high levels of quality and effectiveness of work output and achieves outstanding results.

Collaboration: 

• Collaborates constructively with people at all levels across the organization.
• Helps colleagues, always be available to the team, and delivers on team commitments.
• Trusts the guidance and direction of colleagues and senior members of the team.

Analytical Thinking:

• Examines, evaluates, and analyses different types of information objectively. 
• Spots trends and patterns, establishes key facts clearly and interprets numerical data effectively.
• Provides insights and identifies ways to improve things. Trusts intuition about which methods will work best.

Effective Communication:

• Listens attentively and seeks to understand before being understood.
• Explains things clearly and articulates and presents information effectively and confidently.
• Challenges ideas effectively and presents persuasive arguments by presenting a strong case.

Functional Competency:

Trouble Shooting/Technical Support

Resolves IT issues by diagnosing problems, determining possible resolutions, and implementing effective solutions in a timely manner. This includes supporting end users with SAFE technology solutions (ERP, Custom applications, Website Guard management system, building management system, etc.).

Application Development/Programming / Web Development

Develops, tests, and maintains software applications and related programs and procedures; demonstrates creativity and innovation using available software development tools and follows design requirements, including web development. Demonstrates knowledge of system development life cycle SDLC.

Business Analysis & Solutions

Ability to translate the organization's business needs into IT product solutions; partners with the business by guiding management on future uses of technology, developing IT solutions and initiatives, and ensuring IT solutions fit business needs.

Project Management

Demonstrates the discipline of planning, organizing, and managing resources and activities to achieve specified outcomes within a clearly defined timeframe and according to standards.