Call Center Jobs - Riyadh Saudi

<strong>Company:</strong> IIQAF Group<br><br><strong>Location:</strong> Riyadh, Saudi Arabia<br><br><strong>Industry:</strong> Hospital / Health Care<br><br><strong>Employment Type:</strong> Full-Time<br><br><strong>Salary:</strong> SAR 5,000 – SAR 6,000 per month<br><br><strong>Job Summary<br><br></strong>IIQAF Group is seeking a professional and customer-focused <strong>Call Center Agent</strong> to join our healthcare operations in Riyadh. The Call Center Agent will handle inbound and outbound calls, respond to patient and customer inquiries, schedule appointments, provide accurate healthcare-related information, and coordinate with hospital and clinic departments to ensure a smooth patient experience.<br><br>Key Responsibilities<br><br><ul><li>Handle inbound and outbound calls from patients, customers, visitors, and healthcare service users.</li><li>Respond professionally to inquiries regarding appointments, hospital services, departments, doctors, and general healthcare information.</li><li>Schedule, confirm, reschedule, and cancel patient appointments accurately.</li><li>Provide clear and professional information about available healthcare services and procedures.</li><li>Register and update patient information in hospital or clinic systems.</li><li>Verify patient names, contact details, appointment information, and other required records.</li><li>Conduct follow-up calls for appointments, service requests, feedback, and other approved healthcare communication.</li><li>Document complaints and service issues and ensure appropriate follow-up.</li><li>Participate in quality monitoring, call evaluations, training, and customer service improvement activities.</li><li>Maintain accurate daily reports and call center records.</li><li>Follow hospital policies, procedures, workplace safety requirements, and professional standards.</li><li>Work effectively during rotating shifts, weekends, holidays, or extended hours when required.<br><br></li></ul><strong>Required Qualifications<br><br></strong><ul><li>High school diploma or equivalent; diploma or degree in Healthcare Administration, Business Administration, Customer Service, Communications, or a related field is an advantage.</li><li>Previous experience as a Call Center Agent, Contact Center Agent, Customer Service Representative, Customer Care Executive, or Patient Services Representative.</li><li>Healthcare, hospital, clinic, medical center, insurance, or patient service experience is preferred.</li><li>Experience handling high-volume inbound and outbound telephone calls.</li><li>Ability to remain calm and professional when handling difficult or emotional customers.</li><li>Strong attention to detail and accuracy.</li><li>Ability to multitask and manage multiple calls and customer requests.</li><li>Willingness to work in a fast-paced hospital or healthcare environment.</li><li>Flexible to work shifts, weekends, and public holidays as required.<br><br></li></ul><strong>Required Skills<br><br></strong><ul><li>Quality Assurance</li><li>Call Quality</li><li>Customer Satisfaction</li><li>Problem Solving</li><li>Multitasking</li><li>Time Management</li><li>Attention to Detail</li><li>Teamwork</li><li>Professionalism<br><br></li></ul><strong>Benefits<br><br></strong><ul><li>Competitive salary</li><li>Medical insurance</li><li>Paid annual leave</li><li>Employment visa and work authorization support according to applicable Saudi regulations</li><li>End-of-service benefits according to applicable Saudi labour regulations</li><li>Professional training and development opportunities</li><li>Career growth opportunities</li><li>Supportive and multicultural working environment</li><li>Employee benefits according to company policy</li></ul>

<h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">About the Role</h3> <p style="margin:0 0 12px; ************;">2P Perfect Presentation is seeking a <strong style="font-weight:700;">Reporting Specialist</strong> to join our team in Riyadh. This full-time role involves analyzing and reporting on customer experience and call center performance data to support improvements in customer satisfaction, service quality, and operational efficiency. The specialist will collaborate with cross-functional teams to gather and analyze data, develop reports and dashboards, and monitor key performance indicators.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Key Responsibilities</h3> <ul style="margin:0 0 12px; padding-inline-start:24px; list-style-type:disc; list-style-position:outside;"> <li style="margin:0 0 6px;">Collect, validate, and analyze customer experience and call center performance data from various sources, including surveys, customer feedback, operational reports, and performance systems.</li> <li style="margin:0 0 6px;">Develop and maintain reporting templates, dashboards, and performance reports to track key customer experience and operational metrics.</li> <li style="margin:0 0 6px;">Monitor call center performance against established operational and quality standards, including <strong style="font-weight:700;">COPC and ISO</strong>, where applicable.</li> <li style="margin:0 0 6px;">Identify trends, patterns, performance gaps, and improvement opportunities through data analysis.</li> <li style="margin:0 0 6px;">Analyze employee and team performance using relevant <strong style="font-weight:700;">KPIs, performance measurement models, and effectiveness indicators</strong>.</li> <li style="margin:0 0 6px;">Ensure data accuracy, consistency, and timely delivery of daily, weekly, and monthly reports.</li> <li style="margin:0 0 6px;">Collaborate with cross-functional teams to identify performance gaps and support the implementation of improvement strategies.</li> <li style="margin:0 0 6px;">Support quality and training teams by identifying performance gaps and training needs based on reporting and analysis.</li> <li style="margin:0 0 6px;">Continuously improve reporting processes, templates, and dashboards to enhance efficiency and reporting accuracy.</li> </ul> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Qualifications and Experience</h3> <ul style="margin:0 0 12px; padding-inline-start:24px; list-style-type:disc; list-style-position:outside;"> <li style="margin:0 0 6px;"><strong style="font-weight:700;">Bachelor’s degree or Diploma</strong> in Business Administration, Data Analytics, Statistics, Information Technology, or a related field.</li> <li style="margin:0 0 6px;"><strong style="font-weight:700;">2-5 years of experience</strong> in reporting, data analysis, customer experience, quality, or call center operations.</li> <li style="margin:0 0 6px;"><strong style="font-weight:700;">COPC or ISO certification</strong> is preferred.</li> <li style="margin:0 0 6px;">Experience with <strong style="font-weight:700;">call center quality standards and performance measurement models</strong>.</li> </ul> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Required Skills</h3> <ul style="margin:0 0 12px; padding-inline-start:24px; list-style-type:disc; list-style-position:outside;"> <li style="margin:0 0 6px;">Strong <strong style="font-weight:700;">analytical and problem-solving skills</strong>.</li> <li style="margin:0 0 6px;">Excellent attention to detail and accuracy.</li> <li style="margin:0 0 6px;">Proficiency in Microsoft Office, <strong style="font-weight:700;">especially Microsoft Excel and Power BI</strong>.</li> <li style="margin:0 0 6px;">Strong <strong style="font-weight:700;">communication, presentation, negotiation, and persuasion skills</strong>.</li> <li style="margin:0 0 6px;">Ability to analyze performance reports and translate data into <strong style="font-weight:700;">actionable insights and recommendations</strong>.</li> </ul> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Work Location</h3> <p style="margin:0 0 12px; ************;">This position is based in Riyadh, Saudi Arabia.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Application Process</h3> <p style="margin:0 0 12px; ************;">We invite qualified candidates to apply for this role.</p>

<h3>About Extensya</h3><p>Extensya is a prominent company specializing in the operation and management of call centers across the Middle East. The company provides comprehensive customer support services to various major organizations and businesses spanning multiple sectors.</p><h3>The Role of Call Center Representative</h3><p>Extensya is seeking a <strong>Call Center Representative</strong> to join its team in Riyadh, Saudi Arabia. This is a <strong>full-time, on-site position</strong>, reporting directly to a Call Center Supervisor. The role involves working 5 days per week on weekly rotating shifts, with 0-1 years of experience required.</p><h3>Key Responsibilities</h3><ul><li>Answer incoming calls and manage customer inquiries professionally.</li><li>Provide accurate information regarding products or services.</li><li>Efficiently resolve customer issues and complaints.</li><li>Record customer interactions, transactions, and feedback within the system.</li><li>Escalate complex issues to the appropriate department when necessary.</li><li>Achieve performance targets, including call handling time and customer satisfaction.</li><li>Adhere to communication scripts and company policies during customer interactions.</li><li>Participate in training sessions to enhance product knowledge and communication skills.</li></ul><h3>Qualifications</h3><ul><li>High school diploma or equivalent.</li><li>Advanced English language skills, with the ability to handle calls in both Arabic and English.</li><li>Excellent verbal communication skills.</li><li>Basic computer and typing skills.</li></ul><h3>Work Environment</h3><p>This position is based at Extensya's offices in Riyadh, Saudi Arabia. The work schedule is 5 days per week, operating on weekly rotating shifts.</p>

<br>فرصة وظيفية | Call Center Specialist<p><br></p><p><br></p><p><strong>شركة محطات ترانزيت | Transit Stations Company</strong></p><p><strong>تعلن شركة محطات ترانزيت عن توفر فرصة وظيفية بمسمى أخصائي مركز اتصال (Call Center Specialist)</strong> للانضمام إلى فريق العمل بمدينة الرياض.</p><p><br></p>المهام والمسؤوليات:<p><br></p><ul><li>استقبال مكالمات العملاء والرد على استفساراتهم باحترافية.</li><li>استقبال شكاوى العملاء وبلاغاتهم وتوثيقها في النظام المعتمد.</li><li>تصنيف البلاغات وتحويلها إلى الإدارات المختصة ومتابعتها حتى إغلاقها.</li><li>التواصل مع العملاء وإطلاعهم على مستجدات طلباتهم وشكاواهم.</li><li>التعامل مع استفسارات العملاء عبر الهاتف والبريد الإلكتروني والقنوات الرقمية.</li><li>التنسيق مع الإدارات الداخلية لضمان سرعة معالجة البلاغات.</li><li>إعداد التقارير الدورية المتعلقة بالمكالمات والشكاوى.</li><li>المساهمة في تحسين تجربة العملاء وجودة الخدمات المقدمة.</li></ul><p><br></p>المؤهلات والمتطلبات:<ul><li>دبلوم أو بكالوريوس في إدارة الأعمال أو أي تخصص ذي صلة.</li><li>خبرة من سنة إلى ثلاث سنوات في مراكز الاتصال أو خدمة العملاء.</li><li>إجادة اللغة العربية، ويفضل إجادة اللغة الإنجليزية.</li><li>مهارات تواصل ممتازة والقدرة على التعامل مع مختلف فئات العملاء.</li><li>القدرة على استخدام أنظمة إدارة علاقات العملاء (CRM).</li><li>إجادة استخدام الحاسب الآلي وبرامج Microsoft Office.</li><li>القدرة على العمل تحت الضغط وحل المشكلات بفعالية.</li></ul><p><strong>موقع العمل:</strong> الرياض، المملكة العربية السعودية.</p><p><br></p><p><br></p>طريقة التقديم<p>يرجى إرسال السيرة الذاتية إلى البريد الإلكتروني:</p><p>jobs@transit.com.sa</p><p><strong>مع كتابة Call Center Specialist</strong> في عنوان البريد الإلكتروني.</p><ul><li>#Transit #Hiring</li></ul>

<h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">About the Role: Contact Center Quality Specialist</h3> <p style="margin:0 0 12px; ************;">2P Perfect Presentation is seeking a <strong style="font-weight:700;">Contact Center Quality Specialist</strong> to join our team in Riyadh. This full-time role focuses on monitoring and evaluating call center performance to ensure adherence to quality standards and identify areas for improving customer experience and operational efficiency. The position requires 2-5 years of relevant experience.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Key Responsibilities</h3> <ul style="margin:0 0 12px; padding-inline-start:24px; list-style-type:disc; list-style-position:outside;"> <li style="margin:0 0 6px;">Monitor and evaluate customer interactions to ensure compliance with established quality standards and procedures.</li> <li style="margin:0 0 6px;">Conduct quality assessments and provide accurate feedback on employee performance.</li> <li style="margin:0 0 6px;">Monitor call center performance against established quality and operational standards, including COPC where applicable.</li> <li style="margin:0 0 6px;">Identify performance gaps, recurring issues, and areas for improvement.</li> <li style="margin:0 0 6px;">Prepare and analyze quality reports, KPIs, and performance trends.</li> <li style="margin:0 0 6px;">Collaborate with Training, Operations, and Customer Experience teams to address performance gaps and training needs.</li> <li style="margin:0 0 6px;">Support the development and implementation of quality improvement initiatives.</li> <li style="margin:0 0 6px;">Ensure quality evaluation processes are applied consistently and accurately.</li> <li style="margin:0 0 6px;">Maintain accurate quality records, reports, and documentation.</li> </ul> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Qualifications and Experience</h3> <ul style="margin:0 0 12px; padding-inline-start:24px; list-style-type:disc; list-style-position:outside;"> <li style="margin:0 0 6px;">Diploma or Bachelor’s degree in Business Administration, Management, Quality Management, or a related field.</li> <li style="margin:0 0 6px;">2+ years of experience in Call Center Quality, Customer Experience, Customer Service, or a related field.</li> <li style="margin:0 0 6px;">Knowledge of COPC or HPMT (High Performance Management Techniques) certification is an advantage.</li> </ul> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Required Skills</h3> <ul style="margin:0 0 12px; padding-inline-start:24px; list-style-type:disc; list-style-position:outside;"> <li style="margin:0 0 6px;">Good command of English, both written and spoken.</li> <li style="margin:0 0 6px;">Strong analytical and problem-solving skills.</li> <li style="margin:0 0 6px;">Excellent attention to detail and accuracy.</li> <li style="margin:0 0 6px;">Good knowledge of Microsoft Office, especially Excel and PowerPoint.</li> <li style="margin:0 0 6px;">Ability to analyze performance data and prepare quality reports.</li> <li style="margin:0 0 6px;">Strong communication, presentation, and interpersonal skills.</li> <li style="margin:0 0 6px;">Ability to provide constructive feedback and work effectively with different teams.</li> </ul> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Work Environment</h3> <p style="margin:0 0 12px; ************;">This is a full-time position based in Riyadh, focusing on maintaining and improving quality standards within the contact center operations.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>The company announces the availability of job vacancies for Saudi female employees to work in the customer service and call center sector, on a full-time basis.</p><p><br></p><p>Job Title:</p><p>Call Center Agent and Customer Service</p><p><br></p><p>Job Responsibilities:</p><p><br></p><p>* Receiving calls and responding to customer inquiries professionally.</p><p>* Providing information and services to customers and explaining the required procedures.</p><p>* Following up on customer requests and complaints and working to resolve them or escalate them to the appropriate department.</p><p>* Conducting phone calls to customers as needed.</p><p>* Recording and updating customer data and notes in the system.</p><p>* Monitoring customer satisfaction and ensuring their satisfaction with the service.</p><p>* Adhering to customer service policies and procedures.</p><p>* Preparing daily reports and monitoring performance indicators.</p><p>* Collaborating with the team to achieve customer service objectives.</p><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p>Requirements:</p><p>* Saudi nationality.</p><p>* Communication skills and good customer interaction.</p><p>* Excellent communication skills.</p><p>* Ability to use a computer.</p><p>* Adherence and punctuality during working hours.</p><p>* Previous experience in customer service or call center is preferred.</p></div>

<h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">About Dr Sulaiman AlHabib Medical Centers</h3> <p style="margin:0 0 12px; ************;">Dr Sulaiman AlHabib Medical Centers is a prominent healthcare provider dedicated to delivering comprehensive medical services. The organization is committed to patient-centered care and operational excellence across its facilities, striving to maintain high standards in all aspects of its service delivery.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">The Call Center Coordinator Internship</h3> <p style="margin:0 0 12px; ************;">Dr Sulaiman AlHabib Medical Centers is offering an internship opportunity for a <strong style="font-weight:700;">Call Center Coordinator</strong>. This role is designed for individuals with 0-1 year of experience who are seeking to develop their skills within a dynamic healthcare call center environment. The Coordinator will be responsible for managing customer inquiries and providing essential support to the call center team, ensuring efficient communication and service delivery.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Core Customer Service Responsibilities</h3> <ul style="margin:0 0 12px; padding-inline-start:24px; list-style-type:disc; list-style-position:outside;"> <li style="margin:0 0 6px;">Make inbound as well as outbound calls to customers.</li> <li style="margin:0 0 6px;">Receive customer complaints and raise them to the concerned department.</li> <li style="margin:0 0 6px;">Enrich customer experience with compassion, respect, and dignity.</li> </ul> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Operational Support and Professional Development</h3> <ul style="margin:0 0 12px; padding-inline-start:24px; list-style-type:disc; list-style-position:outside;"> <li style="margin:0 0 6px;">Remain aware and knowledgeable of promotional programs, competitive products, and merchandising marketing practices.</li> <li style="margin:0 0 6px;">Attend product training sessions, and learn product details and key selling points of products and technologies.</li> <li style="margin:0 0 6px;">Cover other staff if there is a shortage of staff in a particular section due to a huge number of calls.</li> <li style="margin:0 0 6px;">Adhere to HMG policy and procedures.</li> <li style="margin:0 0 6px;">Support the supervisor in administrative tasks.</li> <li style="margin:0 0 6px;">Participate in person-centered care initiatives undertaken by HMG.</li> <li style="margin:0 0 6px;">Perform other applicable tasks and duties assigned within the realm of her/his knowledge, skills, and abilities.</li> </ul> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Required Qualifications and Experience</h3> <ul style="margin:0 0 12px; padding-inline-start:24px; list-style-type:disc; list-style-position:outside;"> <li style="margin:0 0 6px;">High School or Diploma holder; preferably having a Bachelor’s Degree.</li> <li style="margin:0 0 6px;">One year of experience in the same field.</li> </ul> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Application Process</h3> <p style="margin:0 0 12px; ************;">Interested candidates who meet the specified qualifications and experience are encouraged to apply for this internship. This opportunity provides valuable practical experience within a leading medical organization.</p>

<p>About the Company:</p><p><br></p><p>Extensya is one of the leading companies in operating and managing call centers in the Middle East. It provides customer support services to several major companies and organizations across various sectors.</p><p><br></p><p>Job Title: Call Center Representative.</p><p>Location: On-site at Extensya offices in Riyadh.</p><p>Reports to: Call Center Supervisor.</p><p>Working Days: 5 days per week.</p><p><br></p><p>Work Schedule: Weekly rotating shifts.</p><p><br></p><p>Key Responsibilities:</p><p>• Answer incoming calls and handle customer inquiries professionally.</p><p>• Provide accurate information about products or services.</p><p>• Resolve customer issues and complaints efficiently.</p><p>• Record customer interactions, transactions, and feedback in the system.</p><p>• Escalate complex issues to the appropriate department when necessary.</p><p>• Achieve performance targets such as call handling time and customer satisfaction.</p><p>• Follow communication scripts and company policies during customer interactions.</p><p>• Participate in training sessions to improve product knowledge and communication skills.</p><p><br></p><p>Qualifications:</p><p>• High school diploma or equivalent.</p><p>• Advanced English language skills (ability to handle calls in both Arabic and English).</p><p>• Excellent verbal communication skills.</p><p>• Basic computer and typing skills.</p><p><br></p>

Appointment Setting, Call Centre, Customer Aquisition, Customer Service, Inside Sales, Outbound Sales, Sales<br><br><strong>Call Center Sales Representative<br><br></strong><strong>Schedule:</strong> Full-time, aligned with U.S. Eastern Time business hours<br><br><strong>Annual Target Earnings:</strong> C$40,000–C$50,000, based on performance<br><br><strong>Location:</strong> Remote<br><br>The Opportunity<br><br>Royal York Property Management is hiring Call Center Sales Representatives to speak with residential property owners about its rental-guarantee program.<br><br>The program costs C$100 per month. If a covered tenant defaults on rent, the program is designed to provide the owner with an amount equal to the property’s monthly rent, subject to the program’s terms, approval requirements, and claim conditions.<br><br>You will contact company-provided property-owner leads through an automatic dialer, ask qualification questions, respond to objections, and connect interested owners with a Royal York sales representative.<br><br>You will not complete the final sale or determine whether an owner is approved. Your responsibility is to gain the owner’s attention, explain the program, qualify the opportunity, and secure a live transfer.<br><br>How to Apply<br><br>Apply with your résumé. If your background aligns with the position, you will receive a link to complete a short pre-recorded video interview within 24–48 hours.<br><br>The interview includes realistic property-owner calling scenarios designed to evaluate your communication, objection handling, judgment, and coachability.<br><br><strong>What You’ll Do<br><br></strong><ul><li>Make continuous outbound calls through an automatic dialer.</li><li>Introduce Royal York and the rental-guarantee program.</li><li>Ask questions about the owner and their rental property.</li><li>Confirm the number of rental properties and occupancy status.</li><li>Respond to objections involving price, need, timing, trust, or existing tenants.</li><li>Explain the potential value of protecting monthly rental income.</li><li>Ask qualified owners to speak with a Royal York sales representative.</li><li>Complete warm and live transfers.</li><li>Record accurate call notes, outcomes, and dispositions.</li><li>Follow campaign scripts, qualification rules, and opt-out procedures.</li><li>Meet hourly and daily calling and transfer targets.<br><br></li></ul><strong>Required Experience<br><br></strong><ul><li>Three or more years of experience in call-centre sales, outbound calling, telesales, appointment setting, lead generation, or live transfers.</li><li>Experience using an automatic or predictive dialer.</li><li>Strong objection-handling and persuasive telephone communication.</li><li>Experience working toward call, transfer, appointment, conversion, or sales targets.</li><li>Clear and professional spoken English.</li><li>The ability to remain calm with skeptical, impatient, or difficult property owners.</li><li>Strong listening skills and the ability to adapt during a call.</li><li>Accurate CRM, call-note, and disposition habits.</li><li>Openness to coaching, call monitoring, and performance feedback.</li><li>Full-time availability during U.S. Eastern Time business hours.<br><br></li></ul>Property management, real estate, insurance, financial services, telecommunications, home services, or other consumer-sales experience is an asset but not required.<br><br>Experience with Convoso, Five9, NICE CXone, Genesys Cloud CX, CallTools, Readymode, or similar software is preferred.<br><br>Remote Work Requirements<br><br><strong>You Must Have<br><br></strong><ul><li>A computer with at least 16 GB of RAM.</li><li>Dual monitors, including an external monitor of at least 22 inches.</li><li>A wired USB noise-cancelling headset.</li><li>A webcam.</li><li>A quiet and professional workspace.</li><li>Wired internet with at least 100 Mbps download speed.</li><li>Backup internet and power arrangements.</li><li>The ability to use a dialer, CRM, and campaign system simultaneously.<br><br></li></ul>What Success Looks Like<br><br><strong>Performance Will Be Measured Through<br><br></strong><ul><li>Qualified and accepted live transfers.</li><li>Hourly and daily calling results.</li><li>Qualification accuracy.</li><li>Objection-handling effectiveness.</li><li>Call quality and professionalism.</li><li>Accurate call records and dispositions.</li><li>Attendance and schedule adherence.</li><li>Compliance with campaign requirements.<br><br></li></ul>Who Will Succeed<br><br>The right candidate can gain a property owner’s attention quickly, explain the program in simple language, and respond confidently to objections.<br><br>You should be comfortable discussing the C$100 monthly cost, explaining the potential value of protecting a full month’s rental income, and asking qualified owners to speak with a sales representative.<br><br>You do not need property-management experience or a perfect script immediately. You must be resilient, coachable, and able to apply feedback quickly.<br><br> See All Open Roles

Appointment Setting, Call Centre, Customer Aquisition, Customer Service, Inside Sales, Outbound Sales, Sales<br><br><strong>Outbound Call Center Representative<br><br></strong>Remote | Full-Time | U.S. Eastern Time Business Hours<br><br><strong>Annual Target Earnings: C$40,000–C$50,000<br><br></strong>The Position<br><br>Royal York Property Management is hiring Outbound Call Center Representatives to speak with residential property owners about its rental-guarantee program.<br><br>The program costs C$100 per month. If a covered tenant does not pay rent, the program is designed to provide the owner with an amount equal to the property’s monthly rent, subject to the program’s terms, approval requirements, and claim conditions.<br><br>The program must be active before a covered tenant default occurs.<br><br>You will contact company-provided property-owner leads through an automatic dialer, explain the program, ask qualification questions, respond to objections, and connect qualified owners with a Royal York sales representative.<br><br>You will not complete the final sale or determine approval. Your primary objective is to turn outbound calls into qualified and accepted live transfers.<br><br>How to Apply<br><br>Apply with your résumé. If your background aligns with the position, you will receive a link to complete a short pre-recorded video interview within 24–48 hours.<br><br>The interview includes realistic property-owner calling scenarios designed to evaluate your communication, objection handling, judgment, and coachability.<br><br><strong>What You’ll Do<br><br></strong><ul><li>Make continuous outbound calls through an automatic dialer.</li><li>Deliver clear and professional call openings.</li><li>Introduce Royal York and the rental-guarantee program.</li><li>Ask questions about the owner and their rental property.</li><li>Confirm the number of rental properties and occupancy status.</li><li>Explain the program’s C$100 monthly cost and potential value.</li><li>Respond to property owners who are busy, skeptical, uninterested, or upset.</li><li>Explain why the program must be active before a covered default.</li><li>Ask qualified property owners to complete an immediate live transfer.</li><li>Record accurate call notes and dispositions.</li><li>Follow campaign scripts, qualification rules, and opt-out procedures.</li><li>Meet hourly and daily call and transfer targets.<br><br></li></ul><strong>Required Experience<br><br></strong><ul><li>Three or more years of experience in an outbound call centre, telesales, appointment setting, lead generation, consumer qualification, or live transfers.</li><li>Experience using an automatic or predictive dialer.</li><li>Strong objection-handling and telephone communication skills.</li><li>Experience working toward call, transfer, appointment, conversion, or sales targets.</li><li>Clear and professional spoken English.</li><li>The ability to remain calm with skeptical, impatient, or difficult property owners.</li><li>Strong listening skills and the ability to adjust your response.</li><li>Accurate CRM, call-note, and disposition habits.</li><li>The ability to receive coaching and apply feedback.</li><li>Full-time availability during U.S. Eastern Time business hours.<br><br></li></ul>Property management, real estate, insurance, financial services, telecommunications, home services, or other consumer-sales experience is an asset but not required.<br><br>Experience with Convoso, Five9, NICE CXone, Genesys Cloud CX, CallTools, Readymode, or similar software is preferred.<br><br>Remote Work Requirements<br><br><strong>You Must Have<br><br></strong><ul><li>A computer with at least 16 GB of RAM.</li><li>Dual monitors, including an external monitor of at least 22 inches.</li><li>A wired USB noise-cancelling headset.</li><li>A webcam.</li><li>A quiet and professional calling environment.</li><li>Wired internet with at least 100 Mbps download speed.</li><li>Backup internet and power arrangements.</li><li>The ability to use a dialer, CRM, and campaign system simultaneously.<br><br></li></ul>How Performance Is Measured<br><br><strong>Performance Will Be Evaluated Through<br><br></strong><ul><li>Qualified and accepted live transfers.</li><li>Hourly and daily calling results.</li><li>Qualification accuracy.</li><li>Objection-handling effectiveness.</li><li>Call quality and professionalism.</li><li>Accurate call records and dispositions.</li><li>Attendance and schedule adherence.</li><li>Compliance with campaign requirements.<br><br></li></ul>Who Will Succeed<br><br>The right candidate is comfortable speaking with property owners continuously and working toward clear performance targets.<br><br>You must be able to remain professional after rejection, respond naturally to objections, and explain why paying C$100 per month may be valuable when a covered tenant default could affect an entire month of rental income.<br><br>You do not need direct property-management experience or a perfect script immediately. You must be coachable, resilient, and able to apply feedback quickly.<br><br> See All Open Roles

<p>The Guest Experience Agent - Telephone manages all incoming and outgoing telephone calls, directing them efficiently to the correct departments or guests. The role ensures clear, professional communication, assists guests with inquiries, and supports internal communication to maintain smooth hotel operations.</p><p><strong>Desired Candidate Profile</strong></p><p>High school diploma or equivalent; diploma in hospitality or communications is an advantage<br>1-3 years of experience in a PBX, call center, front office, or customer service role (preferably in hospitality)<br>Basic understanding of telephone switchboard/PBX systems and call handling procedures<br>Familiarity with hotel operations and guest service standards is an advantage<br>Basic computer literacy and ability to use communication systems and software<br>Proficiency in Microsoft Office applications is an advantage</p>

<h3>About the Role</h3><p>2P Perfect Presentation is seeking a <strong>Call Center Representative</strong> to join their team in Riyadh. This full-time position is ideal for individuals with 0-1 years of experience who are focused on delivering exceptional customer service. The role involves optimizing the customer journey and ensuring a positive experience for clients.</p><h3>Role Overview</h3><p>As a Call Center Representative (CX Agent), you will be a primary point of contact for clients, responsible for understanding their needs and resolving issues. The position requires a proactive and solutions-oriented approach to enhance the overall customer experience and ensure client satisfaction.</p><h3>Key Responsibilities</h3><ul><li>Design and implement customer journey mapping to optimize the end-to-end customer experience, identifying pain points and opportunities for improvement.</li><li>Serve as the primary point of contact for clients, ensuring their needs are fully understood and addressed in a timely manner to meet and exceed expectations.</li><li>Collaborate with internal teams to ensure customer feedback is used to enhance products.</li><li>Maintain a high standard of customer service by addressing all inquiries and issues with professionalism and empathy.</li><li>Ensure a positive experience for customers at all touchpoints, from initial contact through to resolution and follow-up.</li><li>Monitor and track performance metrics, such as response time, resolution time, and customer satisfaction, ensuring consistent improvement.</li></ul><h3>Required Experience</h3><ul><li>0-1 years of experience in a customer service or call center role.</li></ul><h3>Work Environment</h3><p>This is a full-time position based in Riyadh, Saudi Arabia, within a dynamic and customer-focused team at 2P Perfect Presentation.</p><h3>Application Process</h3><p>Candidates who meet the requirements are encouraged to apply. Salary details will be disclosed during the interview process.</p>

<p>Requirements: Fluent spoken English (mandatory) • Customer service experience • Based in Riyadh</p><p>SmartSort (الفرز الذكي) is a Saudi recycling platform. Through our mobile app, customers schedule doorstep collection of recyclable materials and earn reward points redeemable for shopping vouchers.</p><p>Role Description</p><p>This is a full-time, remote role for candidates based in Riyadh. The Call Center Representative handles customer calls, answers questions about our services and accepted materials, guides users through the app, and follows up on requests until they are resolved.</p><p>Qualifications</p><p>• Based in Riyadh</p><p>• Fluent spoken Arabic and English</p><p>• Strong communication skills</p><p>• Able to work remotely full-time with a stable internet connection and a quiet workspace</p><p>• Previous customer service or call center experience is a plus</p>

<h3 >About Majid Al Futtaim</h3> <p >Majid Al Futtaim Holding is a prominent developer and operator of shopping malls, retail, communities, and entertainment venues across the Middle East, North Africa, and Central Asia. With a workforce exceeding 43,000 employees and operations spanning 18 countries, the company manages a portfolio of well-known brands including Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie &amp; Fitch, and Vox Cinemas.</p> <h3 >The Role of District Manager (Carrefour)</h3> <p >Majid Al Futtaim is seeking a <strong >District Manager</strong> for its Carrefour operations in Riyadh, Saudi Arabia. This full-time role is central to driving the continuous improvement of store performance within the assigned district, aligning with senior management directives and overall organizational objectives.</p> <h3 >Core Responsibilities</h3> <p >The District Manager is responsible for monitoring and analyzing store performance, proposing strategic improvement actions, and overseeing their effective implementation. This position also involves coordinating various internal functions to foster synergy and ensure alignment with the company's overarching strategy.</p> <h3 >Key Accountabilities</h3> <ul > <li >Ensure the proper conservation, utilization, and profitability of store assets within the country.</li> <li >Conduct regular store visits to assigned locations.</li> <li >Support the development of national retail concepts and oversee their consistent application.</li> <li >Ensure the implementation of MAF Retail corporate policies and compliance with all relevant laws and regulations in the operating country.</li> <li >Oversee the application of the product assortment structure and maintain high standards of product presentation.</li> <li >Provide support for new projects across all phases and coordinate functional synergies.</li> <li >Ensure the promotional image is consistently maintained for all assigned stores.</li> <li >Contribute to the performance management process by assisting with objective setting, monitoring performance, providing constructive feedback, and offering inputs to senior management.</li> <li >Identify training needs and collaborate with the Human Capital department to facilitate necessary training requirements.</li> </ul> <h3 >Experience Requirements</h3> <p >Candidates for this <strong >full-time</strong> position should possess between <strong >5 to 10 years</strong> of relevant professional experience, demonstrating a strong background in retail operations management.</p> <h3 >Application Information</h3> <p >We invite qualified candidates to apply for this role in Riyadh, Saudi Arabia.</p>

<p>The Guest Experience Agent - Telephone manages all incoming and outgoing telephone calls, directing them efficiently to the correct departments or guests. The role ensures clear, professional communication, assists guests with inquiries, and supports internal communication to maintain smooth hotel operations.</p><p>DUTIES AND RESPONSIBILITIES</p><ul><li>Answer and handle all incoming and outgoing telephone calls promptly and professionally</li><li>Transfer calls to the appropriate departments, guests, or staff efficiently</li><li>Provide accurate information and assistance to guests and callers</li><li>Operate and monitor the hotel's PBX/switchboard system at all times</li><li>Handle wake-up calls, message taking, and call forwarding requests</li><li>Maintain clear and courteous communication standards in all interactions</li><li>Record and relay messages accurately to guests and departments</li><li>Assist with emergency communication procedures when required</li><li>Update and maintain call logs and communication records</li><li>Support internal communication between hotel departments</li><li>Ensure guest privacy and confidentiality of all information</li><li>Report any system faults or communication issues to the IT department</li><li>Assist guests with basic inquiries about hotel services and facilities</li><li>Follow hotel communication protocols and standard operating procedures</li><li>Ensure smooth and uninterrupted telephone service operations</li><li>Maintain professionalism and calmness during high-volume or emergency situations</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>High school diploma or equivalent; diploma in hospitality or communications is an advantage</li><li>1 - 3 years of experience in a PBX, call center, front office, or customer service role (preferably in hospitality)</li><li>Basic understanding of telephone switchboard/PBX systems and call handling procedures</li><li>Familiarity with hotel operations and guest service standards is an advantage</li><li>Basic computer literacy and ability to use communication systems and software</li><li>Proficiency in Microsoft Office applications is an advantage</li></ul>

<p>The Guest Experience Agent - Telephone manages all incoming and outgoing telephone calls, directing them efficiently to the correct departments or guests. The role ensures clear, professional communication, assists guests with inquiries, and supports internal communication to maintain smooth hotel operations.</p><p><strong>DUTIES AND RESPONSIBILITIES</strong></p><ul><li>Answer and handle all incoming and outgoing telephone calls promptly and professionally</li><li>Transfer calls to the appropriate departments, guests, or staff efficiently</li><li>Provide accurate information and assistance to guests and callers</li><li>Operate and monitor the hotel's PBX/switchboard system at all times</li><li>Handle wake-up calls, message taking, and call forwarding requests</li><li>Maintain clear and courteous communication standards in all interactions</li><li>Record and relay messages accurately to guests and departments</li><li>Assist with emergency communication procedures when required</li><li>Update and maintain call logs and communication records</li><li>Support internal communication between hotel departments</li><li>Ensure guest privacy and confidentiality of all information</li><li>Report any system faults or communication issues to the IT department</li><li>Assist guests with basic inquiries about hotel services and facilities</li><li>Follow hotel communication protocols and standard operating procedures</li><li>Ensure smooth and uninterrupted telephone service operations</li><li>Maintain professionalism and calmness during high-volume or emergency situations</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>High school diploma or equivalent; diploma in hospitality or communications is an advantage</li><li>1 - 3 years of experience in a PBX, call center, front office, or customer service role (preferably in hospitality)</li><li>Basic understanding of telephone switchboard/PBX systems and call handling procedures</li><li>Familiarity with hotel operations and guest service standards is an advantage</li><li>Basic computer literacy and ability to use communication systems and software</li><li>Proficiency in Microsoft Office applications is an advantage</li></ul>

<p>The Guest Experience Agent - Telephone manages all incoming and outgoing telephone calls, directing them efficiently to the correct departments or guests. The role ensures clear, professional communication, assists guests with inquiries, and supports internal communication to maintain smooth hotel operations.</p><p><strong>DUTIES AND RESPONSIBILITIES</strong></p><ul><li>Answer and handle all incoming and outgoing telephone calls promptly and professionally</li><li>Transfer calls to the appropriate departments, guests, or staff efficiently</li><li>Provide accurate information and assistance to guests and callers</li><li>Operate and monitor the hotel's PBX/switchboard system at all times</li><li>Handle wake-up calls, message taking, and call forwarding requests</li><li>Maintain clear and courteous communication standards in all interactions</li><li>Record and relay messages accurately to guests and departments</li><li>Assist with emergency communication procedures when required</li><li>Update and maintain call logs and communication records</li><li>Support internal communication between hotel departments</li><li>Ensure guest privacy and confidentiality of all information</li><li>Report any system faults or communication issues to the IT department</li><li>Assist guests with basic inquiries about hotel services and facilities</li><li>Follow hotel communication protocols and standard operating procedures</li><li>Ensure smooth and uninterrupted telephone service operations</li><li>Maintain professionalism and calmness during high-volume or emergency situations</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>High school diploma or equivalent; diploma in hospitality or communications is an advantage</li><li>1 - 3 years of experience in a PBX, call center, front office, or customer service role (preferably in hospitality)</li><li>Basic understanding of telephone switchboard/PBX systems and call handling procedures</li><li>Familiarity with hotel operations and guest service standards is an advantage</li><li>Basic computer literacy and ability to use communication systems and software</li><li>Proficiency in Microsoft Office applications is an advantage</li></ul>

<p>The Guest Experience Agent - Telephone manages all incoming and outgoing telephone calls, directing them efficiently to the correct departments or guests. The role ensures clear, professional communication, assists guests with inquiries, and supports internal communication to maintain smooth hotel operations.</p><p><b><br></b></p><p><b>DUTIES AND RESPONSIBILITIES</b></p><ul><li>Answer and handle all incoming and outgoing telephone calls promptly and professionally</li><li>Transfer calls to the appropriate departments, guests, or staff efficiently</li><li>Provide accurate information and assistance to guests and callers</li><li>Operate and monitor the hotel s PBX/switchboard system at all times</li><li>Handle wake-up calls, message taking, and call forwarding requests</li><li>Maintain clear and courteous communication standards in all interactions</li><li>Record and relay messages accurately to guests and departments</li><li>Assist with emergency communication procedures when required</li><li>Update and maintain call logs and communication records</li><li>Support internal communication between hotel departments</li><li>Ensure guest privacy and confidentiality of all information</li><li>Report any system faults or communication issues to the IT department</li><li>Assist guests with basic inquiries about hotel services and facilities</li><li>Follow hotel communication protocols and standard operating procedures</li><li>Ensure smooth and uninterrupted telephone service operations</li><li>Maintain professionalism and calmness during high-volume or emergency situations</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>High school diploma or equivalent; diploma in hospitality or communications is an advantage</li><li>1-3 years of experience in a PBX, call center, front office, or customer service role (preferably in hospitality)</li><li>Basic understanding of telephone switchboard/PBX systems and call handling procedures</li><li>Familiarity with hotel operations and guest service standards is an advantage</li><li>Basic computer literacy and ability to use communication systems and software</li><li>Proficiency in Microsoft Office applications is an advantage</li></ul>

<p>The Guest Experience Agent - Telephone manages all incoming and outgoing telephone calls, directing them efficiently to the correct departments or guests. The role ensures clear, professional communication, assists guests with inquiries, and supports internal communication to maintain smooth hotel operations.</p><p><b><br></b></p><p><b>DUTIES AND RESPONSIBILITIES</b></p><ul><li>Answer and handle all incoming and outgoing telephone calls promptly and professionally</li><li>Transfer calls to the appropriate departments, guests, or staff efficiently</li><li>Provide accurate information and assistance to guests and callers</li><li>Operate and monitor the hotel s PBX/switchboard system at all times</li><li>Handle wake-up calls, message taking, and call forwarding requests</li><li>Maintain clear and courteous communication standards in all interactions</li><li>Record and relay messages accurately to guests and departments</li><li>Assist with emergency communication procedures when required</li><li>Update and maintain call logs and communication records</li><li>Support internal communication between hotel departments</li><li>Ensure guest privacy and confidentiality of all information</li><li>Report any system faults or communication issues to the IT department</li><li>Assist guests with basic inquiries about hotel services and facilities</li><li>Follow hotel communication protocols and standard operating procedures</li><li>Ensure smooth and uninterrupted telephone service operations</li><li>Maintain professionalism and calmness during high-volume or emergency situations</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>High school diploma or equivalent; diploma in hospitality or communications is an advantage</li><li>1-3 years of experience in a PBX, call center, front office, or customer service role (preferably in hospitality)</li><li>Basic understanding of telephone switchboard/PBX systems and call handling procedures</li><li>Familiarity with hotel operations and guest service standards is an advantage</li><li>Basic computer literacy and ability to use communication systems and software</li><li>Proficiency in Microsoft Office applications is an advantage</li></ul>

<strong>Remote | Full-Time | U.S. Eastern Time Hours<br><br></strong><strong>Annual Target Earnings: C$40,000–C$50,000<br><br></strong><strong>The Position<br><br></strong>Langford Staffing is hiring Outbound Call Center Representatives for a client running high-volume consumer calling campaigns.<br><br>You will contact company-provided leads through an automatic dialer, explain the purpose of the call, ask qualification questions, respond to objections, and connect qualified consumers with a sales representative.<br><br>You will not complete the final sale. Your primary objective is to turn outbound calls into qualified and accepted live transfers.<br><br><strong>How To Apply<br><br></strong>Apply with your résumé. If your background aligns with the position, you will receive a link to complete a short pre-recorded video interview within 24–48 hours.<br><br>The interview includes realistic calling scenarios designed to evaluate your communication, objection handling, judgment, and coachability.<br><br><strong>What You’ll Do<br><br></strong><ul><li>Make continuous outbound calls through an automatic dialer.</li><li>Deliver clear and professional call openings.</li><li>Ask required qualification questions.</li><li>Respond to consumers who are busy, skeptical, uninterested, or upset.</li><li>Keep conversations moving without becoming aggressive.</li><li>Explain why speaking with the sales representative may be helpful.</li><li>Ask qualified consumers to complete an immediate live transfer.</li><li>Introduce the consumer to the receiving representative.</li><li>Enter accurate call notes and dispositions.</li><li>Follow campaign scripts, qualification rules, and opt-out procedures.</li><li>Meet hourly and daily call and transfer targets.<br><br></li></ul>Campaigns may involve health benefits, insurance, telecommunications, or other consumer services.<br><br><strong>Required Experience<br><br></strong><ul><li>Three or more years of experience in an outbound call centre, telesales, appointment setting, lead generation, consumer qualification, or live transfers.</li><li>Experience using an automatic or predictive dialer.</li><li>Strong objection-handling and telephone communication skills.</li><li>Experience working toward call, transfer, appointment, conversion, or sales targets.</li><li>Clear and professional spoken English.</li><li>The ability to remain composed during rejection and difficult calls.</li><li>Strong listening skills and the ability to adjust your response.</li><li>Accurate CRM, call-note, and disposition habits.</li><li>The ability to receive coaching and apply feedback.</li><li>Full-time availability during U.S. Eastern Time calling hours.<br><br></li></ul>Experience with Convoso, Five9, NICE CXone, Genesys Cloud CX, CallTools, Readymode, or similar software is preferred.<br><br><strong>Remote Work Requirements<br><br></strong>You must have:<br><br><ul><li>A computer with at least 16 GB of RAM.</li><li>Dual monitors, including an external monitor of at least 22 inches.</li><li>A wired USB noise-cancelling headset.</li><li>A webcam.</li><li>A quiet and professional calling environment.</li><li>Wired internet with at least 100 Mbps download and 10 Mbps upload.</li><li>Backup internet and power arrangements.</li><li>The ability to use a dialer, CRM, and campaign system simultaneously.<br><br></li></ul><strong>How Performance Is Measured<br><br></strong>Performance will be evaluated through:<br><br><ul><li>Qualified and accepted live transfers.</li><li>Hourly and daily calling results.</li><li>Qualification accuracy.</li><li>Objection-handling effectiveness.</li><li>Call quality and professionalism.</li><li>Accurate call records and dispositions.</li><li>Attendance and schedule adherence.</li><li>Compliance with campaign requirements.<br><br></li></ul><strong>Who Will Succeed<br><br></strong>The right candidate is comfortable speaking with consumers continuously and working toward clear performance targets.<br><br>You must be able to remain professional after rejection, respond naturally to objections, and confidently ask qualified consumers to take the next step.<br><br>You do not need a perfect script immediately. You must be coachable, resilient, and able to apply feedback quickly.