The Guest Experience Agent - Telephone manages all incoming and outgoing telephone calls, directing them efficiently to the correct departments or guests. The role ensures clear, professional communication, assists guests with inquiries, and supports internal communication to maintain smooth hotel operations.
Desired Candidate Profile
High school diploma or equivalent; diploma in hospitality or communications is an advantage
1-3 years of experience in a PBX, call center, front office, or customer service role (preferably in hospitality)
Basic understanding of telephone switchboard/PBX systems and call handling procedures
Familiarity with hotel operations and guest service standards is an advantage
Basic computer literacy and ability to use communication systems and software
Proficiency in Microsoft Office applications is an advantage