Call Center Jobs - Riyadh Saudi

<p>يعلن مركز ترفيهي للأطفال في *حي حطين بمدينة الرياض* عن توفر شواغر وظيفية للنساء في الوظائف التالية:</p><p>&nbsp;</p><p>المسمى الوظيفي:</p><p>* كاشير</p><p>* خدمة عملاء / تنظيم</p><p>&nbsp;</p><p>المتطلبات:</p><p>* سعودية الجنسية</p><p>* التفرغ للعمل المسائي</p><p>* مظهر لائق وحسن التعامل</p><p>* اللباقة والقدرة على التعامل مع الأطفال والعملاء</p><p>* السرعة والدقة في أداء العمل</p><p>* القدرة على العمل ضمن فريق&nbsp;</p><p>* لا يشترط وجود خبرة سابقة</p><p>&nbsp;</p><p>الراتب: يحدد بعد المقابلة الشخصية.</p><p>&nbsp;</p><p>موقع العمل: الرياض – حي حطين&nbsp;</p><p>الدوام: مسائي</p>

<h3>About the Role</h3><p>SNC-Lavalin Fayez Engineering is seeking an <strong>IT/Telecom Enterprise Architecture Senior Manager</strong> to join the Owner's IT and Telecom Infrastructure team. This full-time role involves overseeing the operation, maintenance, performance, and continuous improvement of mission-critical Data Center and Telecom systems for a large-scale project. The position requires strong technical expertise, leadership capabilities, and experience managing complex infrastructure operations within transportation or public infrastructure environments.</p><h3>Key Responsibilities</h3><ul><li>Lead and oversee the operation, maintenance, and lifecycle management of the Data Center and Telecom infrastructure, ensuring high availability, reliability, and operational excellence.</li><li>Act as the Owner's representative for all IT and Telecom operational matters, ensuring compliance with contractual obligations, project requirements, and industry best practices.</li><li>Manage, supervise, and provide technical direction to the IT and Telecom Operations &amp; Maintenance (O&amp;M) Contractor, ensuring services are delivered in accordance with agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).</li><li>Lead a multidisciplinary team of specialists, engineers, inspectors, and technical experts responsible for monitoring and auditing the performance of IT and Telecom assets and associated maintenance activities.</li><li>Establish and implement performance management frameworks, monitoring tools, KPI dashboards, and reporting mechanisms to measure contractor effectiveness and system performance.</li><li>Ensure proactive maintenance strategies are implemented to maximize system availability, minimize downtime, and improve asset reliability.</li><li>Monitor and manage telecom systems, including fiber optic networks, communication infrastructure, WAN/LAN networks, wireless systems, CCTV, passenger information systems, and other operational technologies supporting public transport services.</li><li>Oversee Data Center operations, including servers, storage systems, virtualization platforms, backup and disaster recovery solutions, and network infrastructure.</li><li>Ensure compliance with all applicable cybersecurity regulations, standards, and policies within the Kingdom of Saudi Arabia, including risk management, vulnerability assessments, incident response, and security audits.</li><li>Coordinate with internal stakeholders, contractors, consultants, and government authorities to ensure seamless operation and integration of IT and Telecom systems.</li><li>Review and approve maintenance plans, technical reports, operational procedures, and asset management documentation.</li><li>Identify operational risks and develop mitigation strategies to ensure business continuity and uninterrupted transport services.</li><li>Support future technology upgrades, system enhancements, and digital transformation initiatives across the project.</li></ul><h3>Qualifications and Experience</h3><ul><li>A minimum of <strong>10 years of experience</strong> in IT/Telecom infrastructure operations and management.</li><li>Demonstrated leadership capabilities in managing complex infrastructure operations.</li><li>Experience within large-scale transportation or public infrastructure environments is required.</li><li>Strong technical expertise in Data Center and Telecom systems.</li></ul><h3>Required Skills</h3><ul><li>Proficiency in managing IT and Telecom infrastructure, including fiber optic networks, WAN/LAN, wireless systems, CCTV, and passenger information systems.</li><li>Expertise in Data Center operations, including servers, storage, virtualization, backup, and disaster recovery.</li><li>Knowledge of cybersecurity regulations, risk management, and incident response.</li><li>Ability to establish and implement performance management frameworks and monitoring tools.</li><li>Strong communication and coordination skills for engaging with stakeholders, contractors, and authorities.</li></ul><h3>Work Type</h3><p>This is a <strong>full-time</strong> position.</p>

<p>You will join a world-leading data centre design and engineering team as a Junior Project Manager. You will work in Riyadh and help deliver complex, mission-critical projects across the Kingdom of Saudi Arabia and the wider region.This role suits a driven project management professional who wants to develop within large-scale data centre projects. You will work with international teams and grow alongside Haskoning s expanding MCF presence in KSA.</p><p>What you will do as Junior Project Manager (MCF/ Data Centres)</p><p>As a Junior Project Manager in our Mission Critical Facilities Data Centres team in Riyadh, you will support senior project managers. You will help them with the delivery of multidisciplinary data centre projects. You will work in many project phases. These phases range from early feasibility and concept design to detailed design and procurement. You will also support construction activities and help with the final delivery of each project. You will help coordinate internal design and engineering teams. Furthermore, you will manage project information and support planning and reporting. You will work with experienced project and design managers who guide you in developing your project management skills. Over time, you will take more responsibility for agreed work packages and smaller project scopes.</p><p>Your main responsibilities include:</p><ul><li>Supporting senior project managers in the delivery of complex data centre and mission-critical projects;</li><li>Assisting with the coordination of multidisciplinary design and engineering teams;</li><li>Supporting project controls, including planning, cost tracking, risk management, reporting and change control;</li><li>Helping manage project scope, deliverables, documentation and stakeholder messaging;</li><li>Contributing to client meetings, internal project reviews and progress reporting;</li><li>Supporting proposals, tenders, fee estimates and project execution plans;</li><li>Taking ownership of assigned tasks and smaller work packages while developing your professional project management skills.</li></ul><p><br></p><p><strong>Desired Candidate Profile</strong></p><p>You are an initiative-taking, organised, and driven professional with a deep interest in complex technical projects. You enjoy international teamwork and you can clearly express yourself while working with clients, colleagues and external stakeholders. Besides, you are eager to develop into a strong project manager within data centres.</p><p>Besides that, you have:</p><ul><li>A technical university degree , preferably in civil, mechanical, electrical engineering, construction management or related;</li><li>Experience in project management, engineering, construction or consultancy , preferably within technical or industrial projects;</li><li>Affinity with large-scale technical, mission-critical or data centre projects ;</li><li>Strong organisational skills, supporting planning, reporting, documentation and project administration;</li><li>Good knowledge of MS Office , with MS Project, Primavera, BIM360, CDE or similar platforms an advantage;</li><li>Excellent English ;</li><li>Saudi Arabian nationality (KSA national) is required for this position, as the role supports our efforts to build a local team delivering value to local projects in the Kingdom of Saudi Arabia.</li></ul>

<h3>About the Role</h3><p>Mohammed Mansour Al-Rumaih (MMR KSA) is seeking a <strong>Heating Air Conditioning Technician</strong> to join their team in Riyadh, Saudi Arabia. This full-time role involves the operation, maintenance, and troubleshooting of mechanical and HVAC systems within a data center environment. The technician will work under the supervision of the Mechanical Engineer to ensure optimal cooling performance, environmental stability, and compliance with safety standards for continuous uptime.</p><h3>Key Responsibilities</h3><ul><li>Monitor HVAC systems and mechanical equipment using BMS and through on-site inspections.</li><li>Ensure temperature, humidity, and airflow adhere to ASHRAE and data center standards.</li><li>Perform scheduled preventive maintenance on chillers, CRAC/CRAH units, pumps, and valves.</li><li>Respond promptly to mechanical or HVAC faults and escalate complex issues to the Mechanical Engineer.</li><li>Assist in the installation and commissioning of HVAC equipment and piping systems.</li><li>Support airflow management within white space, including hot/cold aisle containment.</li><li>Adhere to lockout/tagout (LOTO) procedures and mechanical safety protocols.</li><li>Ensure compliance with local mechanical codes and company standards.</li><li>Maintain accurate records of maintenance activities, inspections, and test results.</li><li>Report system status and incidents to the Mechanical Engineer.</li></ul><h3>Systems and Equipment</h3><p>The role focuses on critical data center infrastructure, including chillers, CRAC/CRAH units, cooling towers, pumps, and associated piping systems. A strong understanding of these components is essential for maintaining operational efficiency and environmental control.</p><h3>Experience and Qualifications</h3><p>Candidates should possess <strong>2-5 years of experience</strong> in a relevant field, demonstrating proficiency in HVAC system operation, maintenance, and troubleshooting. The ability to work effectively under supervision and contribute to a team environment is required.</p><h3>Work Environment</h3><p>This is a full-time position based in Riyadh, Saudi Arabia, within a data center setting. The role requires adherence to strict safety protocols and environmental standards to ensure continuous system uptime.</p><h3>Application Process</h3><p>Interested candidates are encouraged to apply for this position to contribute to the critical infrastructure operations of Mohammed Mansour Al-Rumaih (MMR KSA).</p>

<h3><strong>About the Role</strong></h3><p>Mohammed Mansour Al-Rumaih (MMR KSA) is seeking an <strong>Information Technology Network Technician</strong> to join their team in Riyadh, Saudi Arabia. This is a part-time position requiring 5-10 years of experience. The role focuses on supporting and maintaining Extra Low Voltage (ELV) systems, Building Management System (BMS), Electrical Power Monitoring System (EPMS), and LAN infrastructure within the data center.</p><h3><strong>Role Purpose</strong></h3><p>The Data Center IT/OT Technician ensures the reliable operation of monitoring, control, and communication systems that bridge IT and Operational Technology (OT). This position works under the supervision of the ELV Engineer to maintain system uptime, security, and compliance within the data center environment.</p><h3><strong>Key Responsibilities</strong></h3><ul><li>Perform routine checks and maintenance on ELV systems, including CCTV, access control, and fire alarm systems.</li><li>Support monitoring and troubleshooting activities for BMS and EPMS.</li><li>Maintain LAN connectivity for facility monitoring and control systems.</li><li>Assist in diagnosing and resolving faults across ELV, BMS, EPMS, and network systems.</li><li>Provide first-level support for IT/OT integration issues.</li><li>Execute preventive maintenance schedules for ELV and monitoring systems.</li><li>Respond promptly to alarms and incidents to minimize downtime.</li><li>Adhere to cybersecurity protocols for OT systems and LAN infrastructure.</li><li>Ensure compliance with safety and operational standards.</li><li>Maintain accurate records of maintenance activities, system configurations, and incident logs.</li><li>Report system status and issues to the ELV Engineer regularly.</li><li>Support installation, testing, and commissioning of ELV and monitoring systems during upgrades or expansions.</li></ul><h3><strong>Experience and Qualifications</strong></h3><ul><li>A minimum of 2 to 3 years of experience in a relevant field.</li><li>Demonstrated experience with Extra Low Voltage (ELV) systems.</li><li>Proficiency in supporting Building Management Systems (BMS) and Electrical Power Monitoring Systems (EPMS).</li><li>Experience with LAN infrastructure maintenance and troubleshooting.</li></ul><h3><strong>Work Environment</strong></h3><p>This position is based in Riyadh, Saudi Arabia, and operates on a part-time basis within a data center environment. The technician will work under the direct supervision of the ELV Engineer.</p>

<p><b>About the Role</b></p><p>We're hiring a Project Manager to lead strategic IT infrastructure transformation initiatives for a leading Saudi banking client. This role covers data center modernization, cloud readiness, network transformation, workplace modernization, platform upgrades, server/storage refresh, and resilience improvements driving enterprise-scale change while keeping business operations running without disruption.</p><p><b><br></b></p><p><b>Responsibilities</b></p><ul><li>Lead infrastructure transformation and modernization programs across data center, cloud, network, and workplace domains</li><li>Coordinate with architecture, infrastructure, security, network, and operations teams</li><li>Manage vendor implementation and enterprise migration plans</li><li>Ensure zero/minimal business disruption during transformation activities</li><li>Track budget, risks, resource capacity, and milestones</li></ul><p>Requirements</p><ul><li>8+ years of relevant experience in IT infrastructure project management or enterprise transformation delivery</li><li>Bachelor's degree in IT, Engineering, or a related field</li><li>Strong knowledge of infrastructure domains (data center, cloud, network, platforms) and enterprise delivery practices</li></ul><p><b><br></b></p><p><b>Must Haves</b></p><ul><li>PMP certification</li><li>Proven experience leading large-scale infrastructure modernization or transformation programs</li><li>Hands-on vendor and enterprise migration management experience</li></ul><p>Nice to Have</p><ul><li>Experience in banking or other regulated enterprise environments</li><li>Exposure to cloud migration (AWS/Azure/GCP) and hybrid infrastructure models</li><li>Prior experience in Saudi/GCC infrastructure programs</li></ul><p>Why Join Us</p><ul><li>Work on high-visibility, bank-wide resilience programs with direct regulatory impact</li><li>Be part of CodeNinja's embedded engineering model working within a top-tier banking client's governance and workflows while backed by CodeNinja's delivery infrastructure</li><li>Opportunity to shape critical business service continuity at national-banking scale, aligned with Vision 2030's push for digital sovereignty and resilience</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Requirements</p><ul><li>8+ years of relevant experience in IT infrastructure project management or enterprise transformation delivery</li><li>Bachelor's degree in IT, Engineering, or a related field</li><li>Strong knowledge of infrastructure domains (data center, cloud, network, platforms) and enterprise delivery practices</li></ul><p>Must Haves</p><ul><li>PMP certification</li><li>Proven experience leading large-scale infrastructure modernization or transformation programs</li><li>Hands-on vendor and enterprise migration management experience</li></ul><p>Nice to Have</p><ul><li>Experience in banking or other regulated enterprise environments</li><li>Exposure to cloud migration (AWS/Azure/GCP) and hybrid infrastructure models</li><li>Prior experience in Saudi/GCC infrastructure programs</li></ul>

<p>Job Overview We are seeking a professional, friendly, and dependable Customer Service Specialist to join our team in a fully remote capacity. The successful candidate will serve as an important point of contact for customers, providing timely assistance, resolving questions and concerns, maintaining accurate customer records, and ensuring every interaction reflects a high standard of service. The ideal candidate is an excellent communicator who is patient, organized, solution-focused, and comfortable assisting customers through email, phone, live chat, and other digital communication channels . You should be able to work independently, manage multiple customer requests, and remain professional when handling challenging situations. Key Responsibilities Customer Support Respond promptly and professionally to customer questions through email, telephone, live chat, and other approved communication channels. Provide accurate information regarding products, services, accounts, orders, company policies, and procedures. Listen carefully to customer concerns and identify appropriate solutions. Resolve routine customer complaints and service issues efficiently. Escalate complex or sensitive cases to the appropriate department or supervisor. Follow up with customers when necessary to ensure issues have been successfully resolved. Maintain a friendly, respectful, and professional approach during every customer interaction. Assist customers with account-related questions and basic troubleshooting. Guide customers through company processes, online services, forms, or account procedures. Help create a positive customer experience that encourages satisfaction and long-term loyalty. Email &amp; Live Chat Support Monitor customer service inboxes and respond to incoming inquiries. Manage multiple live-chat conversations while maintaining accuracy and professionalism. Draft clear, concise, and helpful written responses. Use approved templates when appropriate while personalizing responses to the customer's situation. Maintain appropriate response times according to company service standards. Route requests to other departments when specialized assistance is required. Customer Records &amp; Data Entry Accurately document customer interactions in CRM or customer-management systems. Create and update customer profiles and account information. Record complaints, requests, resolutions, and follow-up actions. Verify customer information before making authorized account changes. Maintain complete and accurate service records. Identify incorrect or incomplete customer information and update records when appropriate. Protect customer information and maintain confidentiality at all times. Order &amp; Account Support Depending on business requirements, responsibilities may include: Assisting customers with order questions. Providing order and delivery status information. Processing authorized cancellations, returns, or exchanges. Helping customers understand billing or invoice information. Updating customer contact or account information. Coordinating with operations, sales, billing, or fulfillment teams to resolve customer concerns. Following established procedures for refunds, credits, or account adjustments. Key Competencies Communication: Communicates clearly, professionally, and respectfully with customers and colleagues. Customer Focus: Demonstrates a genuine commitment to understanding customer needs and providing effective assistance. Problem Solving: Evaluates customer concerns and identifies practical solutions within company guidelines. Patience: Maintains professionalism when working with frustrated, confused, or dissatisfied customers. Attention to Detail: Accurately records customer information and follows procedures carefully. Time Management: Prioritizes inquiries effectively and maintains appropriate response times. Adaptability: Learns new products, software, policies, and processes quickly. Teamwork: Collaborates with other departments to resolve customer concerns. Confidentiality: Handles customer and company information responsibly and securely. Typical Daily Activities A typical workday may include reviewing incoming customer inquiries, answering emails, responding to live chats, handling telephone calls, updating customer accounts, investigating service issues, documenting conversations, following up on unresolved cases, and communicating with internal departments. The Customer Service Specialist may also participate in virtual team meetings, complete training activities, review updates to company policies or products, and provide feedback about recurring customer concerns. Remote Work Requirements Candidates should have: Reliable high-speed internet access. A dependable computer suitable for remote customer service work. A professional and reasonably quiet workspace. Ability to participate in telephone and video meetings. Reliable access to company communication systems during scheduled working hours. Ability to maintain customer confidentiality while working remotely. A headset or other communication equipment where required. Additional equipment may be provided depending on company policy. Performance Expectations Performance may be evaluated based on: Customer satisfaction. Quality and accuracy of customer interactions. Response and resolution times. Number of inquiries successfully handled. First-contact resolution where applicable. Attendance and schedule adherence. Accuracy of customer records. Compliance with company policies and procedures. Professional communication.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>High school diploma or equivalent required; additional education or customer service training is an advantage.</li><li>Previous experience in customer service, call center support, retail, administration, hospitality, sales support, or a related position is preferred.</li><li>Excellent written and verbal communication skills.</li><li>Strong interpersonal and active-listening abilities.</li><li>Good computer and internet skills.</li><li>Comfortable using email, web-based applications, and customer-management systems.</li><li>Strong attention to detail and accurate data-entry skills.</li><li>Ability to remain professional and courteous when handling complaints.</li><li>Strong problem-solving and decision-making abilities.</li><li>Ability to manage multiple customer requests and priorities.</li><li>Ability to follow established policies and procedures.</li><li>Comfortable working independently in a remote environment.</li></ul>

<p><strong>Job Purpose:</strong></p><p>Lead the Service Support function to ensure effective incident management, service request fulfillment, customer communication, SLA compliance, and operational excellence across Data Center, Connectivity, Subsea, and Managed Services environments.</p><p><br></p><p>Minimum Experience: 8+ years</p><p>Location: Riyadh, Saudi Arabia</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Lead 24x7 Service Support operations and support teams.</li><li>Manage incident, request, escalation, and complaint handling processes.</li><li>Ensure SLA/KPI achievement and customer satisfaction.</li><li>Act as the primary escalation point for service-related issues.</li><li>Coordinate with NOC, Data Center, Subsea, and Engineering teams for timely resolution.</li><li>Drive major incident communications and stakeholder management.</li><li>Conduct governance reviews, service reporting, and continuous improvement initiatives.</li><li>Support onboarding, knowledge management, and team development activities.</li><li>Ensure adherence to ITIL processes and operational best practices.</li></ul><p><br></p><p><strong>Key Skills:</strong></p><ul><li>Service Delivery &amp; Service Assurance</li><li>Knowledge of Connectivity, Subsea, and Managed Services environments</li><li>Incident, Problem &amp; Change Management</li><li>Customer Escalation Management</li><li>SLA/KPI Governance</li><li>Stakeholder Management</li><li>Team Leadership</li><li>ITIL Framework</li><li>Data Center &amp; Network Operations</li><li>CCNA, IP/Networking knowledge</li><li>Preferably worked for Middle East Service providers</li><li>Good Communication skills in English, Arabic specking is added advantage</li></ul><p><br></p><p><strong>Success Metrics:</strong></p><ul><li>SLA Compliance</li><li>Customer Satisfaction</li><li>MTTR Improvement</li><li>Escalation Reduction</li><li>Service Quality Improvements</li><li>Team Performance &amp; Operational Stability</li></ul><p><br></p>

Overview We Are PepsiCo PepsiCo products are enjoyed by consumers more than one billion times a day in more than 200 countries and territories around the world. PepsiCo generated more than $79 billion in net revenue in 2021, driven by a complementary beverage and convenient foods portfolio that includes LAY S , DORITOS , CHEETOS , GATORADE , PEPSI , QUAKER and more. PepsiCo's product portfolio includes a wide range of enjoyable foods and beverages, including many iconic brands that generate more than $1 billion each in estimated annual retail sales. Guiding PepsiCo is our vision to Be the Global Leader in Beverages and Convenient Foods by Winning with PepsiCo Positive (pep+). pep+ is our strategic end-to-end transformation that puts sustainability and human capital at the center of how we will create value and growth by operating within planetary boundaries and inspiring positive change for planet and people. Our employees drive our culture. No two days are the same; we are dynamic and full of passionate teams that embrace new ideas through our collaborative spirit. At PepsiCo, we know that our company can only succeed when our associates and the society we serve flourishes. We are committed to fostering a diverse workforce by creating a collaborative, equitable and inclusive space where everyone, regardless of what we look like, where we come from or who we love, has a voice. At PepsiCo we create a Space to be y( )u. We are an equal opportunity employer and comply with the with the global human rights policies and equality laws in the countries we operate in, we value diversity at our company; it is an essential part of our success. We do not discriminate on the basis of age, pregnancy or marital/civil partnerships, religion or belief, gender, disability and we are Mowaamah -GOLD certified in Saudi. Learn more about our culture and life at PepsiCo: https://stories.pepsicojobs.com/ Responsibilities Organize, control and motivate sales representatives to achieve sales targets within the agreed targets by applying SSFL sales standards. Conduct and compliance with FLSMP; work-with and Route Control weekly, 1:1 sessions and formal weekly meetings. Ensure HH Integrity by examine reports and taking actions. Regular market visits to monitor changes in the market situation and legislative requirements and communicate these fluctuations on the proper timing to the Regional/Sales manager for decision making. Ensure the company s product promotional plans are understood and implemented in the right time &amp; at the right place across all routes. Conduct all the administrative transactions for the location (Stock, Returnable Cases, daily sales invoicing cycle etc.) Organize, control and motivate team to achieve sales targets within the agreed profit margins. Select, train, develop and follow-up sales personnel to the standards (FLSMP) necessary to meet the current and long term needs of the department. Ensure all RSR s compliance with OOR (Ownership on Route) by regular follow-up and on job coaching. Field Performance Management by (Adaptation of Optimized Routes, Managing POP materials, Stand Planning, Preparing RSR turnover follow up reports, Applying Code of Conduct, RSRs' PepsiCo values awareness). Develop strong relationship with stockiest and Key wholesale and OT customers within the location, this will include coordinating with the stockiest on all call coverage &amp; customer service standards. Ensure the company s product development &amp; promotional plans are understood and implemented at all levels to give the optimum level of impact. Expanding distribution within the area as per AOP business plan. Ensure proper execution for all new product initiatives. Ensure proper execution of all merchandising and operational priorities. Key Field Sales KPI's to include: reaching distribution targets (depth and breadth - capture additional points of sale); Upgrading execution on primary placements both in quantitative approach (space fair share) and qualitative approach (location + appearance); Upgrading execution on secondary placements - double the number of secondary placements per point of sale; implementing price and promotions strategies. Supervise administrative &amp; control agenda within the field to include: maintaining control over the main KPIs - ensure the Execution of KPI's per Store; insure effective monitoring and processes are in place in all levels of the organization, providing recommendations for and insure timely implementation; create, implement and insure compliance with accounting, inventory, and control procedures; resolve service &amp; supply issues with affected parties; design and report the results/activities of the sales force to Regional/Sales manager. Report competitive activities to the Regional/Sales Manager as and when it happens. Compliance with SSFL Control Agenda &amp; Control Responsibilities. Key control accountabilities includes: Periodic review of sales document (DN, invoice) is conducted to ensure that they are signed off by the customer as a proof that they have accepted the ownership of the goods; control #:(SFOTCSDOPMK25) (006SFOTCSDOPMK ). Sales orders created in the system are checked by an independent person to ensure that the orders created are valid and accurate; control #: (SFOTCSDOPMK32). Review of KPI report around sales and stales performance of salespeople; control #: (SFOTCSDOPMK33). Measures: Sales Score Card. Sales Achievement (Volume, Value, Tons) Daily KPIs Reports (DRA, Drop Size, Number of Calls/Day, Number of Successful Calls per route, frequency of calls. HH Integrity Health Check Results (# of W/W, R/C and 1on 1, team meeting, target setting, etc.) Returnable cases (Index vs. sale) Qualifications 3-6 years of sales field experience in FMCG Very Good English and Arabic language skills No travel restrictions Strong computer skills (Word, excel, PowerPoint, outlook crucial) Results Driven (results based on specific efficiency and productivity KPIs within predefined time frames) Customer Focus (Service to sales concept) Thinking Skills (Trend, data, events analysis to draw sound conclusions) Developing and Supporting The Team (Actively improves others skills, cooperate effectively, diplomatic conflict handler) Persuasive Communication (Clear, fluent concise communication, gaining agreement and commitment) Integrity (Mutual trust, consistent with company ethics and values) BA degree &amp; Computer Literacy (Windows applications)

<p><br></p><p><b>Responsibilities</b>:</p><ul><li>You will oversee all the commissioning related activities for data center construction projects. This role is essential in ensuring that projects meet the required standards, codes, and regulations.</li><li>You will work closely with the project teams and EPC contractor, subcontractors and Commissioning Agent to ensure that the project commissioning activities are on Track and quality of work aligns with the company s expectations and industry best practices.</li><li>Develop and implement comprehensive commissioning plans for Data Center projects.</li><li>Define commissioning processes, procedures, and standards.</li><li>Coordinate with project stakeholders to establish commissioning schedules.</li><li>Review EPC s commissioning plan</li><li>Support in Project set up in Cx Software and manage the project tool</li><li>Review design specifications and engineering drawings to ensure compliance with commissioning requirements.</li><li>Conduct detailed reviews of systems including electrical, mechanical, HVAC, and IT infrastructure.</li><li>Ensure all systems are installed and function as intended.</li><li>Develop and execute test plans for all data center systems.</li><li>Supervise and perform functional performance tests, integrated systems testing, and reliability tests.</li><li>Witness tests and review/approve testing and commissioning reports/filled scripts</li><li>Monitor the testing and commissioning testing record and report in CX software.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Bachelor s degree in electrical engineering, Mechanical Engineering, or a related field. Advanced degrees or certifications in commissioning or project management are a plus. 8+ years of experience in commissioning with 4 years of experience in data centre. Experience of Hyperscaler Commissioning process is preferred</p>

<p><strong>Digital Services Lead</strong></p><p><strong>location</strong>: Saudi Arabia</p><p><br></p><p><strong>Role Summary</strong></p><p>We are looking for an experienced Digital Services Lead to oversee end-to-end IT support and digital workplace services across Service Desk &amp; End User Support, Command Center Operations, and Modern Workplace Technologies.</p><p><br></p><p>This role is responsible for overall service quality, SLA performance, user experience, operational governance, stakeholder management, and continuous improvement across these functions.</p><p>The Digital Services Lead will provide strategic and operational leadership to functional leads, ensuring effective coordination across support teams and delivering a reliable, user-focused IT service environment.</p><p>Key Responsibilities</p><p><br></p><p><strong>Service Desk &amp; End User Support</strong></p><ul><li>Provide overall leadership and governance for Service Desk, End User Support, and device support operations.</li><li>Ensure incidents and service requests are handled efficiently and professionally within agreed SLAs.</li><li>Oversee onsite end-user device support, including device setup, maintenance, troubleshooting, and replacement.</li><li>Act as an escalation point for complex, high-priority, and cross-functional technical issues.</li><li>Monitor service performance, including ticket volumes, response times, resolution rates, SLA achievement, and user satisfaction.</li><li>Coordinate with internal technical teams, vendors, and third-party providers to resolve service issues.</li><li>Drive corrective and preventive actions for recurring incidents and service challenges.</li><li>Ensure alignment with ITIL practices and established IT service management standards.</li></ul><p><br></p><p><strong>Command Center Operations</strong></p><ul><li>Provide overall governance for Command Center or NOC-type operations.</li><li>Ensure effective monitoring of infrastructure, applications, and critical IT services.</li><li>Oversee incident detection, escalation, communication, and resolution to minimize business impact.</li><li>Govern Major Incident Management processes and ensure effective stakeholder communication during critical incidents.</li><li>Monitor operational KPIs such as availability, incident response, resolution time, and escalation effectiveness.</li><li>Drive service improvement initiatives based on operational trends and performance data.</li></ul><p><br></p><p><strong>Modern Workplace Technologies</strong></p><ul><li>Provide leadership and governance across Modern Workplace services and end-user productivity platforms.</li><li>Oversee services related to Microsoft 365, email, Exchange Server, ITSM platforms, and device management.</li><li>Ensure effective device provisioning, configuration, patching, compliance, and lifecycle management.</li><li>Promote Modern Workplace standards, security policies, and operational best practices.</li><li>Ensure strong integration between Modern Workplace, Service Desk, End User Support, and Command Center functions.</li></ul><p><br></p><p><strong>Leadership &amp; Service Governance</strong></p><ul><li>Lead and develop functional leads responsible for Service Desk &amp; End User Support, Command Center, and Modern Workplace operations.</li><li>Establish clear responsibilities, priorities, KPIs, and service performance expectations.</li><li>Conduct regular operational and governance reviews to address service issues and identify improvement opportunities.</li><li>Ensure effective coordination and handover between different IT support functions.</li><li>Drive a strong culture of accountability, collaboration, service excellence, and continuous improvement.</li><li>Provide clear reporting and visibility of overall service performance to senior stakeholders.</li></ul><p><br></p><p><strong>User Experience &amp; Stakeholder Management</strong></p><ul><li>Promote a customer- and user-focused approach across IT support operations.</li><li>Build strong working relationships with business stakeholders, users, technical teams, and service providers.</li><li>Monitor user feedback, complaints, and satisfaction results to identify areas for improvement.</li><li>Proactively recommend improvements that enhance service quality and the overall end-user experience.</li><li>Support change-management activities related to new technologies, systems, tools, and processes.</li></ul><p><br></p><p><strong>Reporting &amp; Continuous Improvement</strong></p><ul><li>Develop consolidated operational and service-performance reports.</li><li>Analyze incident and service-request trends to identify root causes and improvement opportunities.</li><li>Drive measurable corrective and preventive actions.</li><li>Maintain accurate operational processes, procedures, documentation, and support models.</li><li>Support service reviews, audits, and continuous-improvement initiatives.</li></ul><p><br></p><p><strong>Required Skills &amp; Experience</strong></p><ul><li>Strong experience in IT Service Management, Service Desk, End User Support, and IT operations.</li><li>Experience managing Command Center or NOC operations, including monitoring, alerting, escalation, and Major Incident Management.</li><li>Strong understanding of Modern Workplace technologies, including <strong>Microsoft 365, Exchange Server, ITSM tools, and device management platforms</strong>.</li><li>Hands-on knowledge of ITSM platforms such as <strong>ServiceNow, BMC, Jira</strong>, or similar tools.</li><li>Strong understanding of end-user computing environments, including Windows, Microsoft 365, hardware, printers, networking, and device support.</li><li>Solid understanding of <strong>ITIL principles and service-management processes</strong>.</li><li>Proven experience managing multiple IT operational functions and leading functional leads or managers.</li><li>Strong troubleshooting, analytical, and problem-solving capabilities.</li><li>Excellent stakeholder-management, communication, and presentation skills.</li><li>Strong customer-service and user-experience mindset.</li><li>Ability to work effectively across technical teams, vendors, service providers, and business stakeholders.</li><li>Strong organizational and time-management skills.</li><li>Comfortable working in a fast-paced, service-focused environment.</li></ul><p><br></p><p><strong>Qualifications</strong></p><ul><li>Bachelor’s degree in <strong>Computer Engineering, Information Systems, Information Technology</strong>, or a related field.</li><li><strong>8+ years of experience</strong> across IT Service Management, Service Desk, End User Support, Command Center/NOC, Digital Workplace, or related IT operations.</li><li>At least <strong>3 years of managerial experience</strong> overseeing multiple IT support or operational functions.</li><li>Experience leading functional leads or managers across multiple service areas is highly preferred.</li><li><strong>ITIL Foundation</strong> certification or equivalent is an advantage.</li></ul><p><br></p>

<p>Dear Friend,</p><p><br>Greetings from... <strong>Zyagulf Information Technology, UAE</strong></p><p><br><strong>About us:</strong></p><p><strong>Zyagulf Information Technology</strong> is a global IT consulting and solutions provider that offers dynamic end to end business solutions to various enterprises with high quality of services in emerging technologies and an impressive command of industry expertise and leading technology capabilities with fully integrated on-site, off-site, offshore and blended delivery methodologies.</p><p><br><strong>Requirement:</strong></p><p><strong>Employment: </strong>Direct Hire by our client</p><p><strong>Qualification</strong>: Any relevant IT degree</p><p><strong>Work Location</strong>: Riyadh KSA</p><p><strong>Experience</strong>: Min 6 to 10 years</p><p><strong>Skills:</strong> &nbsp;<strong>Service Support / Service Desk Agent Team Lead: ITIL, ITSM Reporting Tools, SLA, </strong>supporting customers in <strong>Saudi Arabia or the Middle East</strong> would be an advantage.</p><p><strong>Preferred Certification:</strong> ITIL Foundation, HDI Team Lead, HDI Support Center Manager, Customer Service Certifications, Lean Six Sigma Green Belt (Preferred)</p><p><strong>Joining Time</strong>: ASAP/ immediate / 15 to 20 days</p><p><strong>Domain: Data Center Colocation & Connectivity Services</strong></p><p><strong>Nationality:&nbsp; </strong>Any</p><p><strong>Preferred : &nbsp;Already in KSA (Transferable IQAMA)</strong></p><p><strong>Benefits: Family Status + Medical Insurance (Self + Spouse + Up to 3 Children)</strong></p><br><br><p><strong>Job Description:</strong></p><p><strong>Role: Service Support / Service Desk - Team Leader</strong></p><p><strong>Function: Service Operations</strong></p><p><strong>Industry: Data Center Colocation & Connectivity Services</strong></p><p><strong>Purpose: </strong>The Team Leader, Service Support, is responsible for leading the Service Desk team in delivering exceptional customer support, service request fulfillment, complaint management, and incident coordination. The role focuses on customer experience, SLA adherence, service governance, and operational excellence while ensuring compliance with ITIL and ISO 20000 service management practices.</p><p><strong>&nbsp;</strong></p><p><strong>Key Responsibilities</strong></p><p><strong>Customer Service & Case Management</strong></p><ul><li><p>Lead the Service Desk team in handling customer interactions through phone, email, portals, and ticketing systems.</p></li><li><p>Ensure effective management of:</p><ul><li><p>Service Requests</p></li><li><p>Incidents</p></li><li><p>Complaints</p></li><li><p>Problem Records</p></li><li><p>SLA-related communications</p></li></ul></li><li><p>Monitor ticket queues and ensure adherence to service levels.</p></li><li><p>Act as the escalation point for customer issues and service complaints.</p></li></ul><p><strong>Customer Experience Management</strong></p><ul><li><p>Drive customer satisfaction initiatives.</p></li><li><p>Ensure proactive communication during service disruptions.</p></li><li><p>Conduct customer follow-ups and service recovery activities.</p></li><li><p>Improve Customer Satisfaction (CSAT) and customer engagement metrics.</p></li></ul><p><strong>Service Operations Management</strong></p><ul><li><p>Ensure accurate ticket logging, categorization, prioritization, and routing.</p></li><li><p>Monitor workload distribution and resource utilization.</p></li><li><p>Drive operational consistency across shifts.</p></li></ul><p><strong>Reporting & Service Analytics</strong></p><ul><li><p>Generate and present reports using:</p><ul><li><p>Power BI</p></li><li><p>Excel</p></li><li><p>PowerPoint</p></li><li><p>ITSM Reporting Tools</p></li></ul></li><li><p><strong>Track:</strong></p><ul><li><p>SLA Compliance</p></li><li><p>CSAT Scores</p></li><li><p>Ticket Volumes</p></li><li><p>Backlog Aging</p></li><li><p>Escalation Trends</p></li></ul></li></ul><p><strong>Team Leadership</strong></p><ul><li><p>Coach and mentor Service Desk Analysts.</p></li><li><p>Conduct performance reviews and development planning.</p></li><li><p>Ensure staffing and shift coverage.</p></li></ul><p><strong>Process Improvement</strong></p><ul><li><p>Improve service desk processes.</p></li><li><p>Maintain SOPs and knowledge articles.</p></li><li><p>Support automation and self-service initiatives.</p></li></ul><p><strong>&nbsp;</strong></p><p><strong>Experience</strong></p><ul><li><p>6-10 years in Service Desk / Customer Support Operations.</p></li><li><p>Minimum 2 years leading a Service Desk team.</p></li><li><p>Experience in ITIL-driven environments.</p></li><li><p>Experience supporting Data Center and Connectivity customers preferred.</p></li></ul><p><strong>&nbsp;</strong></p><p><strong>Preferred Certifications</strong></p><ul><li><p>ITIL Foundation</p></li><li><p>HDI Team Lead</p></li><li><p>HDI Support Center Manager</p></li><li><p>Customer Service Certifications</p></li><li><p>Lean Six Sigma Green Belt (Preferred)</p></li></ul><p><strong>&nbsp;</strong></p><p><strong>Key KPIs</strong></p><ul><li><p>Customer Satisfaction (CSAT)</p></li><li><p>SLA Achievement</p></li><li><p>First Contact Resolution (FCR)</p></li><li><p>Ticket Backlog</p></li><li><p>Escalation Rate</p></li><li><p>Service Request Fulfillment Time</p></li><li><p>Team Productivity</p></li></ul><p><strong>Desired Candidate Profile</strong></p><p>The candidate who is selected for the project should be able to join in short notice.</p>

<h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">About Red Sea Global and the Role</h3> <p style="margin:0 0 12px; ************;">Red Sea Global, through its specialized subsidiary Red Sea Coastal Trading Company, focuses on delivering materials, equipment, and services for its pioneering developments. This <strong style="font-weight:700;">full-time</strong> role as <strong style="font-weight:700;">Senior Manager - Logistics Centers</strong> involves leading end-to-end logistics center operations within this context. The subsidiary manages the entire supply chain, including procurement, transportation, inventory, warehouse management, and last-mile logistics to remote destinations along the Red Sea coast and beyond, prioritizing efficiency, reliability, and environmental responsibility.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Job Purpose</h3> <p style="margin:0 0 12px; ************;">The Senior Manager - Logistics Centers will lead and oversee all aspects of logistics center operations, including warehousing, inventory control, distribution, transportation coordination, and customer service. This position is responsible for ensuring operations are safe, compliant, efficient, and cost-effective, while also meeting objectives for service quality, inventory accuracy, and customer satisfaction. The role drives operational excellence through process optimization, technology, automation, and effective leadership of multidisciplinary teams.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Key Responsibilities</h3> <ul style="margin:0 0 12px; padding-inline-start:24px; list-style-type:disc; list-style-position:outside;"> <li style="margin:0 0 6px;">Lead daily logistics center operations, covering inbound processes, storage, inventory control, order fulfillment, dispatch, and distribution.</li> <li style="margin:0 0 6px;">Optimize warehouse capacity, labor, equipment, and shift plans to adapt to changing operational volumes and service requirements.</li> <li style="margin:0 0 6px;">Establish and monitor Key Performance Indicators (KPIs) for inventory accuracy, dock-to-stock, put-away, picking productivity, order-fill rate, dispatch accuracy, and Delivery In Full, On Time (DIFOT).</li> <li style="margin:0 0 6px;">Lead the implementation and effective use of Warehouse Management Systems (WMS), Transport Management Systems (TMS), automation, and operational dashboards.</li> <li style="margin:0 0 6px;">Develop Standard Operating Procedures (SOPs), process flows, controls, and labor productivity standards across all logistics activities.</li> <li style="margin:0 0 6px;">Oversee cycle counting, stock reconciliation, audits, and corrective actions to maintain inventory integrity.</li> <li style="margin:0 0 6px;">Manage customer Service Level Agreements (SLAs), conduct operational reviews, handle escalations, and drive continuous service improvement.</li> <li style="margin:0 0 6px;">Oversee transportation and fleet coordination, including route optimization and delivery performance.</li> <li style="margin:0 0 6px;">Prepare and manage operating budgets, forecasts, cost provisions, and annual productivity or cost-reduction initiatives.</li> <li style="margin:0 0 6px;">Support solution design, pricing, tender responses, and operational readiness for new logistics accounts or projects.</li> <li style="margin:0 0 6px;">Lead greenfield projects, expansion initiatives, change management, and process improvement projects.</li> <li style="margin:0 0 6px;">Build team capability through clear objectives, coaching, succession planning, and performance accountability.</li> </ul> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Operational Standards and Continuous Improvement</h3> <ul style="margin:0 0 12px; padding-inline-start:24px; list-style-type:disc; list-style-position:outside;"> <li style="margin:0 0 6px;">Adhere to all relevant functional policies, processes, standard operating procedures, and instructions to ensure controlled and consistent operations.</li> <li style="margin:0 0 6px;">Prepare accurate and timely Management Information System (MIS), inventory, operational, customer-service, and financial reports in line with corporate requirements.</li> <li style="margin:0 0 6px;">Apply safety, quality, and environmental policies, procedures, and controls to ensure employee safety, legislative compliance, and responsible operations.</li> <li style="margin:0 0 6px;">Promote a zero-harm culture through inspections, toolbox talks, training, incident investigations, and corrective actions.</li> <li style="margin:0 0 6px;">Maintain applicable cold-chain, food-safety, hazardous-material, and ISO control requirements according to the logistics center scope.</li> <li style="margin:0 0 6px;">Identify and implement opportunities to improve systems, processes, service, cost, and productivity using international best practices and Lean methodologies.</li> <li style="margin:0 0 6px;">Lead process re-engineering, automation, and data-led improvement initiatives.</li> </ul> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Qualifications and Experience</h3> <ul style="margin:0 0 12px; padding-inline-start:24px; list-style-type:disc; list-style-position:outside;"> <li style="margin:0 0 6px;">A minimum of <strong style="font-weight:700;">10 years of experience</strong> in logistics and supply chain management.</li> <li style="margin:0 0 6px;">Demonstrated leadership experience in overseeing complex logistics center operations.</li> <li style="margin:0 0 6px;">Proven ability to drive operational excellence and implement process improvements.</li> </ul>

<p>The Data Center Facility Manager is responsible for overseeing the operation, maintenance, and security of critical infrastructure within a data center. This includes managing power, cooling, and environmental systems to ensure continuous uptime and optimal performance. The role requires strong technical expertise in electrical and mechanical systems, leadership skills, and a commitment to safety and compliance.</p><p><br></p><p><br></p><p><strong>Key Responsibilities</strong></p><p><strong>Facility Operations &amp; Maintenance:</strong></p><p><br></p><ul><li>Ensure 24/7 operation and reliability of critical infrastructure (power, cooling, HVAC, UPS, generators).</li><li>Monitor environmental controls (temperature, humidity) and maintain optimal conditions.</li><li>Oversee preventive and corrective maintenance schedules for all facility systems.</li></ul><p><br></p><p><strong>Vendor &amp; Contractor Management</strong></p><p><br></p><ul><li>Coordinate with vendors for equipment servicing, upgrades, and emergency repairs.</li><li>Manage contracts and ensure compliance with service-level agreements.</li></ul><p><br></p><p><strong>Compliance &amp; Safety</strong></p><p><br></p><ul><li>Enforce adherence to industry standards (e.g., Uptime Institute Tier classifications).</li><li>Maintain compliance with local regulations and company policies.</li><li>Implement and monitor safety protocols for staff and contractors.</li></ul><p><br></p><p><strong>Disaster Recovery &amp; Risk Management</strong></p><p><br></p><ul><li>Develop and maintain disaster recovery and emergency response plans.</li><li>Conduct regular drills and audits to ensure readiness.</li></ul><p><br></p><p><strong>Budget &amp; Reporting</strong></p><p><br></p><ul><li>Prepare and manage facility budgets, including capital expenditures.</li></ul><p><br></p><p><strong>Reporting Responsibilities:</strong></p><p><br></p><ul><li>Provide regular reports on facility performance, uptime, and incidents.</li><li>Track and report energy consumption, capacity utilization, and efficiency metrics.</li><li>Deliver monthly and quarterly reports to senior management on operational status, risks, and improvement plans.</li><li>Maintain accurate documentation of maintenance activities, compliance audits, and vendor performance.</li></ul><p><br></p><ul><li><strong>Team Leadership</strong></li></ul><p><br></p><ul><li>Supervise technical staff and ensure proper training.</li><li>Foster a culture of safety, efficiency, and continuous improvement.</li></ul><p><br></p><p><strong>Qualifications</strong></p><ul><li>Bachelor’s degree in Electrical Engineering, Mechanical Engineering, Facilities Management, or related field.</li></ul><p><br></p><p><strong>Certifications:</strong> PMP, AOS, CDCP (Certified Data Center Professional), or CDFM preferred.</p><ul><li>Minimum 5+ years of experience in data center facility operations or critical infrastructure management.</li><li>Strong knowledge of:</li><li>Electrical systems (switchgear, UPS, generators)</li><li>Mechanical systems (HVAC, chillers, cooling towers)</li><li>Building Management Systems (BMS)</li><li>Excellent problem-solving, leadership, and communication skills.</li><li>Ability to work under pressure and manage multiple priorities.</li></ul><p><br></p><p><strong>Skills</strong></p><ul><li>Project management and vendor coordination.</li><li>Safety compliance and risk mitigation.</li><li>Budget planning and cost optimization.</li><li>Familiarity with Tier standards and uptime requirements.</li><li>Strong reporting and documentation skills.</li></ul><p><br></p>

<h3>About WSP and the Opportunity</h3><p>WSP is seeking a <strong>Design Manager Data Centre</strong> to join its team in Riyadh, Riyadh. This full-time role offers the opportunity to contribute to landmark projects and collaborate with professionals across the field. The position is within Property and Buildings, with a specific focus on the Data Centre sector.</p><h3>Role Overview</h3><p>The Design Manager will lead multidisciplinary design teams, overseeing integrated design processes across architecture, building engineering, specialist disciplines, infrastructure, utilities, and master planning. The primary objective is to deliver coordinated, high-quality design solutions that meet client, regulatory, and project requirements. The successful candidate will manage the design team through all project phases, ensuring objectives are met safely, efficiently, and in accordance with client expectations, quality standards, and business goals.</p><h3>Key Responsibilities</h3><ul><li>Lead and manage the end-to-end design process for Data Centre projects, from concept and feasibility to detailed design, tendering, and construction coordination.</li><li>Oversee and coordinate multidisciplinary teams including architecture, structural, MEP, ICT, life safety, infrastructure, and utility disciplines to ensure cohesive project delivery.</li><li>Act as part of the client interface team, supporting the project manager in managing communication, expectations, scope, schedule, and budget.</li><li>Champion design excellence and innovation, ensuring alignment with WSP’s global quality, digital, and sustainability standards.</li><li>Promote the integration of digital design tools and technologies (*, BIM, Revit, digital twins) to enhance collaboration and performance.</li><li>Manage project risks, design changes, and ensure timely approvals and documentation.</li><li>Monitor project progress and performance against agreed objectives and deliverables.</li><li>Support business development by contributing to proposals, presentations, and client engagement for future opportunities.</li><li>Provide guidance and mentorship to junior team members to strengthen technical and project delivery capabilities.</li><li>Facilitate design coordination across internal and externally appointed subconsultants and subject matter experts.</li><li>Support coordination with stakeholders, authorities, contractors, consultants, and other third parties.</li><li>Support design assurance and technical governance processes.</li><li>Assist in securing necessary approvals, permits, and stakeholder agreements where required.</li><li>Review project deliverables to ensure adherence to quality standards and project requirements.</li></ul><h3>Experience Required</h3><p>Candidates should possess <strong>5-10 years of relevant experience</strong> in design management, particularly within the Data Centre sector and multidisciplinary design teams.</p>

<h3>About the Role</h3><p>Salt is collaborating with a global technology consultancy to find an experienced <strong>ServiceNow UI/UX Developer</strong>. This full-time position is based in Riyadh, Saudi Arabia, and focuses on delivering modern, intuitive, and highly customized user experiences within the ServiceNow platform. The role requires a strong combination of hands-on ServiceNow development expertise, UI/UX design capabilities, and direct engagement with enterprise customers.</p><h3>Role Purpose</h3><p>The successful candidate will be instrumental in translating complex business requirements, user journeys, and corporate branding into scalable, user-friendly ServiceNow experiences. This involves designing and developing interfaces that meet specific customer needs while adhering to best practices for performance and maintainability.</p><h3>Key Responsibilities</h3><ul><li>Design, develop, and customize user interfaces using ServiceNow UI Builder and Now Experience UI Framework.</li><li>Build and maintain custom pages, widgets, and reusable components within ServiceNow Service Portal.</li><li>Develop and enhance Employee Center and Employee Center Pro experiences.</li><li>Translate wireframes, Figma designs, and customer branding guidelines into functional ServiceNow interfaces.</li><li>Deliver responsive, accessible, and cross-browser-compatible user experiences.</li><li>Develop integration-driven interfaces using REST APIs.</li><li>Collaborate with ServiceNow Architects, UX designers, business analysts, and customer stakeholders.</li><li>Ensure development adheres to ServiceNow best practices for performance, maintainability, and upgradeability.</li><li>Support UI testing, troubleshooting, and continuous platform improvements.</li></ul><h3>Required Qualifications and Experience</h3><ul><li>8–10+ years of relevant technology experience, including significant hands-on ServiceNow UI/UX development.</li><li>Strong expertise in ServiceNow UI Builder and Now Experience UI Framework.</li><li>Extensive ServiceNow Service Portal development experience.</li><li>Hands-on Employee Center / Employee Center Pro experience.</li><li>Advanced proficiency in JavaScript, HTML5, CSS3, and SCSS.</li><li>Experience developing responsive and reusable UI components.</li><li>Strong knowledge of UI/UX design principles, wireframing, prototyping, and interaction design.</li><li>Proficiency with Figma or equivalent design tools.</li><li>Understanding of REST APIs and integration-driven UI experiences.</li><li>Excellent communication and customer-facing capabilities.</li></ul><h3>Desirable Skills and Experience</h3><ul><li>Experience with ServiceNow Configurable Workspaces.</li><li>Experience across ITSM, CSM, HRSD, or ITOM.</li><li>Familiarity with enterprise design systems and component libraries.</li><li>Involvement in large-scale enterprise ServiceNow transformation programs.</li></ul><h3>Work Environment</h3><p>This is a full-time position based in Riyadh, Saudi Arabia, working within a leading global technology consultancy. The role involves close collaboration with various technical and business stakeholders to deliver high-quality ServiceNow solutions.</p>

<p>We are looking for a <strong>Technical Support Team Leader Specialist</strong> to lead and supervise technical support operations, ensuring timely resolution of technical issues and maintaining high service quality. The ideal candidate should have strong leadership, troubleshooting, and communication skills, with solid experience in IT technical support.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Lead and supervise the Technical Support team and daily operations.</li><li>Monitor and ensure timely resolution of incidents and service requests.</li><li>Provide technical guidance and support for complex technical issues.</li><li>Monitor team performance and ensure compliance with SLAs and KPIs.</li><li>Review, manage, and resolve escalated technical issues.</li><li>Coordinate with IT teams, vendors, and stakeholders to resolve complex incidents.</li><li>Monitor ticket queues and ensure proper documentation, follow-up, and closure.</li><li>Prepare performance reports and identify areas for improvement.</li><li>Conduct coaching, knowledge-sharing, and performance feedback sessions.</li><li>Ensure high levels of user satisfaction and service quality.</li><li>Oversee technical support for contact center platforms and related systems.</li><li>Support troubleshooting of telephony, IVR, CTI, and other contact center technologies.</li><li>Ensure adherence to IT policies, procedures, and service management best practices.</li></ul><p><br></p><p><strong>Requirements:</strong></p><ul><li><strong>Bachelor’s</strong> degree in Computer Science, Information Technology, or a related field.</li><li>Minimum 7<strong> years of experience</strong> in Technical Support or IT Help Desk, including team leadership experience.</li><li>Advanced English language skills.</li><li>Strong knowledge of hardware, software, operating systems, and network troubleshooting.</li><li>Strong understanding of networking protocols and concepts, including <strong>TCP/IP, DNS, DHCP, VPN, and routing</strong>.</li><li>Understanding of databases and SQL for managing, querying, and troubleshooting contact center databases.</li><li>Experience with IT ticketing systems and IT Service Management processes.</li><li>Experience with contact center technologies and platforms, such as <strong>Avaya, Cisco, Genesys, or Verint</strong>.</li><li>Strong understanding of SLAs, KPIs, incident management, and problem management.</li><li>Knowledge of <strong>ITIL best practices</strong> is preferred.</li><li>Experience handling technical escalations and coordinating with vendors and technical teams.</li></ul><p><br></p><p><strong>Skills:</strong></p><ul><li>Strong leadership and team management skills.</li><li>Excellent communication and problem-solving abilities.</li><li>Ability to handle escalations and work under pressure.</li><li>Strong analytical and decision-making skills.</li><li>Customer-focused mindset.</li><li>Strong troubleshooting and incident management capabilities.</li><li>Ability to manage multiple priorities and ensure timely service delivery.</li></ul><p><br></p><p><strong>Certifications (Preferred):</strong></p><ul><li>Relevant certifications in <strong>Avaya, Cisco, Genesys, or Verint</strong>.</li><li>Examples include <strong>Avaya ACE, Cisco CCNP, or Genesys Certified Professional</strong>, or equivalent certifications.</li><li><strong>ITIL certification</strong> is an advantage.</li></ul><p><br></p>

<p>Job Details</p><p>Position: Manager - Technical Infrastructure Specialist</p><p>Work Location: Riyadh, KSA</p><p>Work Mode: Onsite</p><p>Job Type: Long-Term</p><p>Experience Required: 12-13 Years</p><p>Nationality Preference: Indian Nationals currently working in KSA</p><p>Current Location Requirement: Candidate must be currently working and residing in KSA</p><p>Position Summary</p><p>Seeking an experienced Technical Infrastructure Specialist Manager to lead and manage enterprise IT infrastructure operations across Data Center, Servers, Networks, Linux Platforms, Deskside Support, Security Operations Center (SOC), and Network Operations Center (NOC), Endpoint. The role requires a strong leader with extensive technical expertise, operational excellence, stakeholder management skills, and a forward-thinking approach toward AI and Agentic AI adoption in IT operations. The ideal candidate will be responsible for ensuring high availability, service reliability, SLA compliance, cybersecurity posture, and continuous improvement of infrastructure services while driving automation and AI-enabled operational efficiencies.</p><p>Key Responsibilities</p><p>Infrastructure Delivery Management</p><ul><li>Lead end-to-end operations of:</li><ul><li>Data Center Infrastructure</li><li>Server &amp; Virtualization Platforms</li><li>Network Infrastructure (LAN, WAN, Wi-Fi, SD-WAN)</li><li>Linux &amp; Unix Platforms</li><li>Deskside Support Services</li><li>SOC and NOC</li><li>Storage and Backup</li></ul></ul><li>Ensure availability and operational readiness of enterprise infrastructure.</li><li>Drive proactive monitoring, incident management, problem management, and root cause analysis.</li><li>Maintain system uptime, performance, capacity, and reliability.</li><li>Service Delivery &amp; SLA Management</li><ul><li>Establish and maintain service levels aligned with business requirements.</li><li>Monitor and achieve SLA, OLA, KPI, and uptime targets.</li><li>Lead major incident management and service restoration activities.</li><li>Develop operational dashboards and executive reports on service performance.</li><li>Ensure adherence to ITIL best practices and service management processes.</li></ul><p>Must Have</p><ul><li>Should have handled atleast 25+ team members in multiple technologies, helpdesk, server, network, cloud etc.</li><li>Should have strong experience ITIL and ISO processes.</li><li>Should have core technical expertise in at least 2 technologies.</li><li>Should understand and worked on concept of Automation and AI</li><li>Should understand Risk and compliance management.</li><li>Service improvement plan</li></ul><p><br></p><ul><li><br></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Should have handled atleast 25+ team members in multiple technologies, helpdesk, server, network, cloud etc.</li><li>Should have strong experience ITIL and ISO processes.</li><li>Should have core technical expertise in at least 2 technologies.</li><li>Should understand and worked on concept of Automation and AI</li><li>Should understand Risk and compliance management.</li><li>Service improvement plan</li><li>Preferably from IT service company- Wipro, Cognizant, LTI, etc.</li></ul>

<p>The Club Pilates Method: A consistent Pilates practice improves your posture, strengthens your core and corrects muscle imbalances, creating a strong foundation for movement. A balanced, more fulfilling life is within reach for everybody. At Club Pilates we offer the following classes: Reformer Flow Cardio Sculpt Center + Balance Control Restore Suspend F.I.T Teen We will be launching studios throughout the Kingdom of Saudi Arabia, and are looking for Reformer Pilates teachers:</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Internationally recognised Reformer Pilates qualification</li><li>2 year s experience at a studio</li><li>General fitness qualification would be a great advantage</li></ul>

<h3 >About the Role</h3> <p >King Faisal Specialist Hospital &amp; Research Centre is seeking a dedicated <strong >Technologist, Nuclear Medicine</strong> to join its team in Riyadh. This full-time position requires a professional with 2-5 years of relevant experience in the field of nuclear medicine.</p> <h3 >Role Overview</h3> <p >The Nuclear Medicine Technologist is responsible for performing a range of Clinical Nuclear Medicine (CNM) diagnostic and therapeutic procedures. This role involves meticulous attention to patient care, quality assurance, and adherence to established protocols and safety standards within a specialized medical environment.</p> <h3 >Key Responsibilities</h3> <ul > <li >Review exam requisitions and protocols, consulting with supervisors as necessary, and preparing for scheduled examinations.</li> <li >Perform imaging procedures with a focus on patient care, image quality, and efficient time management, communicating with CNM physicians to ensure satisfactory results.</li> <li >Prepare and conduct quality control checks on radiopharmaceuticals, including assessments of chemical purity and calibration.</li> <li >Adhere strictly to physician’s orders, selecting appropriate radiopharmaceuticals and dosages, and consulting with physicians when required.</li> <li >Explain procedures clearly to patients, administer radiopharmaceuticals, conduct studies, and report any issues to the supervisor promptly.</li> <li >Observe all radiation safety protocols, including the use of protective shielding, proper handling, and safe disposal of radiopharmaceuticals.</li> <li >Report equipment malfunctions or repair needs and accurately document all testing and study procedures.</li> <li >Participate actively in in-service training, continuing education, and the Process Improvement (PI) initiatives. Assist in the training and evaluation of students, interns, and trainees.</li> <li >Ensure full compliance with hospital policies, radiation safety regulations, and national standards, including ALARA principles and quality improvement programs.</li> </ul> <h3 >Qualifications and Requirements</h3> <ul > <li >An average annual performance appraisal score of at least for the last four (4) years.</li> <li >Fifty (50) hours of cumulative continued medical education (CME).</li> </ul> <h3 >Work Environment</h3> <p >This full-time position is based at King Faisal Specialist Hospital &amp; Research Centre in Riyadh, providing an opportunity to work within a leading medical institution dedicated to patient care and medical advancement.</p> <h3 >Application Information</h3> <p >Qualified candidates who meet the specified requirements are encouraged to apply for this role.</p>