Call Center Jobs in Saudi

<h3 >About the Role</h3> <p >Carrefour Saudi Arabia (Majid Al Futtaim) is seeking a <strong >Customer Care Representative</strong> to join its team in Riyadh. This full-time position is designed for individuals with 0-1 years of experience who are eager to contribute to a dynamic customer service environment and support the company's growth objectives.</p> <h3 >Role Purpose</h3> <p >The Customer Care Representative plays a key role in maximizing company sales growth and profitability. This is achieved by ensuring the smooth execution of daily routines, contributing to the development and performance of associates, and consistently meeting customer expectations through effective and efficient service delivery.</p> <h3 >Key Responsibilities</h3> <ul > <li >Communicate all personnel, operational, and product-related issues to the appropriate Contact Center supervisor or manager.</li> <li >Process all customer requests accurately and efficiently.</li> <li >Focus on meeting customer expectations by utilizing all available resolution options.</li> <li >Communicate pertinent information effectively to all Contact Center associates.</li> <li >Engage effectively and efficiently with all company associates and external business contacts.</li> <li >Actively participate in regular team meetings and leadership meetings, as required.</li> <li >Promote a strong sense of teamwork by collaborating safely, effectively, respectfully, and efficiently with all associates.</li> </ul> <h3 >Required Qualifications</h3> <ul > <li >0-1 years of relevant professional experience.</li> </ul> <h3 >Work Setting</h3> <p >This is a <strong >full-time</strong> position based in <strong >Riyadh</strong>, Saudi Arabia, operating within the Contact Center environment of Carrefour Saudi Arabia (Majid Al Futtaim).</p> <h3 >Application Information</h3> <p >Candidates who meet the specified requirements are encouraged to apply. Further details regarding the application process will be provided to suitable applicants.</p>

<h3><strong>About the Role</strong></h3><p>King Faisal Specialist Hospital &amp; Research Centre in Riyadh is seeking a <strong>Senior Medical Technologist</strong> to lead and perform specialized functions within a laboratory subsection/unit. This full-time position involves overseeing day-to-day operations and ensuring the timely completion of work.</p><h3><strong>Key Responsibilities</strong></h3><ul><li>Organize workflow and daily operations of the subsection, ensuring prompt completion and reporting of all tasks.</li><li>Assign staff to maximize efficiency and productivity within the subsection.</li><li>Disseminate relevant information to subordinates and maintain the computerized Laboratory Information Systems for the subsection.</li><li>Ensure optimal levels of supplies are available for uninterrupted services and manage an ordering and supply inventory system.</li><li>Assist in the development of new methodologies and the evaluation of new equipment.</li><li>Update policy and procedure manuals in accordance with specified guidelines.</li><li>Perform analyses, tests, and procedures according to established laboratory standards, maintaining quality control.</li><li>Participate in the Quality Assurance programs of the section, investigate incident reports, and implement corrective actions.</li><li>Maintain equipment repair logs and records of operation, maintenance, and repair for the subsection.</li><li>Assist the section supervisor with ongoing employee performance appraisals and counsel subordinates to improve performance.</li><li>Orient, train, provide continuing education, and guide lower-graded personnel, other laboratory and healthcare staff, students, and residents.</li><li>Assist the section supervisor in evaluating potential employment candidates.</li><li>Implement and maintain appropriate laboratory safety procedures and practices.</li><li>Perform technical duties as assigned, including coverage for weekends, night shifts, and on-call rotations.</li><li>Comply with section policies, procedures, and protocols, and adhere to the section's quality improvement program in accordance with CBAHI, JCI, CAP, SFDA, and other accreditation agency standards.</li></ul><h3><strong>Qualifications and Experience</strong></h3><p>Candidates should possess 2 years of relevant experience to effectively perform the duties of a Senior Medical Technologist. The role requires a strong understanding of laboratory operations and quality standards.</p><h3><strong>Work Environment</strong></h3><p>This role is based at King Faisal Specialist Hospital &amp; Research Centre in Riyadh. The position is full-time and requires flexibility to cover various shifts, including weekends, nights, and on-call duties, to ensure continuous laboratory services.</p><h3><strong>Application Process</strong></h3><p>Salary for this position will be disclosed during the interview process. Interested candidates are encouraged to apply.</p>

<h3 >About the British Council</h3> <p >The British Council is the UK’s international organization for cultural relations and educational opportunities, dedicated to fostering knowledge and understanding between the people of the UK and other countries. Operating in over 100 countries, the British Council works across arts and culture, English language, education, and civil society, reaching millions globally each year.</p> <h3 >Role Overview</h3> <p >The British Council is seeking a <strong >Customer Service Assistant</strong> for its operations in Saudi Arabia, specifically in Jeddah, Riyadh, and Al Khobar. This full-time role involves supporting daily customer service operations, acting as the primary contact point for customers at the front office or call center, and regularly reporting feedback for service improvement. The Customer Service KSA centers are among the busiest in the region, providing high-quality teaching, examinations, and various educational and cultural services.</p> <h3 >Key Responsibilities</h3> <ul > <li >Ensure the smooth day-to-day running of practical customer service aspects, including photocopying materials, assisting with display work, distributing publicity materials, and maintaining the tidiness and equipment of waiting and placement test areas.</li> <li >Deliver high standards of customer care by welcoming customers, guiding them through the queuing system, monitoring waiting areas, directing customers to placement test classes, and assisting with general inquiries.</li> <li >Prepare for placement testing setup, including readying rooms, preparing number cards, and organizing tests.</li> <li >Respond to all face-to-face, phone, and email inquiries professionally, adhering to British Council Customer Service Standards and Policies.</li> <li >Provide efficient registration services and support for the Teaching Centre and Exams Department, in line with quality standards.</li> <li >Ensure inquiries and feedback are directed to the relevant British Council personnel and departments.</li> <li >Promote and cross-sell British Council products and services professionally.</li> <li >Perform Call Centre and front office administrative and financial tasks in a timely manner.</li> </ul> <h3 >Work Environment and Relationships</h3> <p >The Customer Service team represents the British Council to a diverse audience, including over 15,000 teaching center students and more than 30,000 examination candidates annually. The team handles over 35,000 inquiries monthly, covering information on courses, professional skills workshops, various examinations (IELTS, ESOL), certification requests, partnerships, placement test bookings, and customer complaints. This role involves close collaboration with the Customer Service Team, Teaching Centre, Exams Departments, and other project teams. The British Council operates from 9:00 to 21:00, Saturday through Thursday, and the post holder may be required to work outside standard hours and during weekends to meet operational needs.</p> <h3 >Qualifications and Requirements</h3> <ul > <li >0-1 year of experience in a relevant field.</li> <li >Valid and transferable Iqama.</li> <li >Saudi nationals are eligible to apply.</li> <li >Direct contact or managing staff working with children is required.</li> </ul> <h3 >Compensation</h3> <p >The compensation for this role is 40 SAR per hour.</p>

<h3>About the Role</h3><p>Amazon Web Services (AWS) is seeking a highly motivated and customer-obsessed professional to join the Data Center Security team as a <strong>Data Center Security Manager (Saudi National Only)</strong>. This full-time position is based in Riyadh, Saudi Arabia, and requires 5-10 years of experience. The role focuses on managing day-to-day data center security operations and supporting security projects within the Saudi Cluster.</p><h3>AWS Infrastructure Services Overview</h3><p>AWS Infrastructure Services is responsible for the design, planning, delivery, and operation of all AWS global infrastructure. This team ensures the continuous operation of AWS data centers and equipment, providing customers with uninterrupted access to innovation. The environment involves complex challenges with numerous variables impacting the supply chain, requiring talented individuals to contribute to solutions. The team comprises diverse professionals including software, hardware, and network engineers, supply chain specialists, security experts, and operations managers, collaborating to maintain high standards of safety and security while optimizing costs.</p><h3>Key Responsibilities</h3><ul><li>Direct and manage contract guard force for daily data center operations.</li><li>Handle site security incidents, escalations, and other security-related issues.</li><li>Provide after-hours on-call management support and participate in emergent, large-scale event responses as needed.</li><li>Participate in recurring data center security audits and reviews.</li><li>Execute established compliance processes with AWS policies, standards, guidelines, and relevant legal and regulatory requirements.</li><li>Provide input on, and potentially develop, security methodologies, policies, and procedures.</li><li>Write reports and communicate with management on the status of physical security operations.</li><li>Oversee new security construction or retrofit projects.</li><li>Manage the security Profit &amp; Loss (P&amp;L) for assigned site(s), assist management with financial analysis, and contribute to financial decisions for security requirements.</li><li>Collaborate with other teams to protect AWS Data Center personnel, information, and assets.</li></ul><h3>Qualifications and Experience</h3><ul><li>5-10 years of experience in a relevant field.</li><li>Demonstrated ability to provide hands-on support to a security team.</li><li>Experience in running day-to-day security operations.</li><li>Proficiency in supporting and executing security projects and programs.</li><li>Experience in assuring audit compliance with established policies and procedures.</li></ul><h3>Work Environment</h3><p>This role operates within an inclusive culture that encourages bold ideas and empowers individuals to see them through to completion. The position requires collaboration across various AWS teams to maintain the highest standards for safety and security.</p><h3>Application Information</h3><p>This is a full-time position for Saudi Nationals only, based in Riyadh, Saudi Arabia. Salary details are not disclosed.</p>

<br><p>We are looking for a <strong>Tele-sales Agent</strong> to handle inbound and outbound customer inquiries, qualify potential buyers, and convert leads into confirmed sales center or site visit appointments.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Handle inbound and outbound calls and WhatsApp inquiries.</li><li>Respond promptly to new leads and qualify customer needs.</li><li>Understand customer budget, payment method, preferred unit type, size, location, and purchase timeline.</li><li>Provide accurate information about projects, unit types, prices, payment plans, and delivery dates.</li><li>Book, confirm, and follow up on customer appointments.</li><li>Follow up with cold and non-responsive leads.</li><li>Maintain accurate customer information and activity records in the CRM.</li><li>Achieve daily and monthly targets for calls, qualified leads, and appointments.</li><li>Handle customer objections professionally and escalate complaints when required.</li><li>Ensure compliance with company policies and applicable REGA requirements.</li></ul><p><br></p><p><strong>Requirements:</strong></p><ul><li>Diploma or Bachelor’s degree.</li><li><strong>1–3 years of experience in Tele-sales or Call Center.</strong></li><li>Real estate experience is a strong plus.</li><li>Fluent Arabic and good English.</li><li>Hands-on experience with CRM systems is preferred.</li><li>Strong communication and active listening skills.</li><li>Ability to handle objections and work in a target-driven environment.</li><li>Customer-focused, persistent, and organized.</li></ul><p><br></p>

<h3>About the Role</h3><p>Sarj is seeking a <strong>SIP/VoIP Engineer</strong> to join its team in Riyadh, Saudi Arabia. This full-time role involves developing the company's telephony capabilities and managing custom integrations that connect Voice AI agents to client infrastructure. The engineer will collaborate with Operations and Engineering teams, as well as B2B and B2G clients, to deliver reliable voice solutions.</p><h3>Key Responsibilities</h3><ul><li>Build and maintain telephony capabilities within Sarj’s platform in collaboration with the engineering team.</li><li>Integrate Voice AI agents with client PBXs, SBCs, SIP trunks, and contact-centre platforms.</li><li>Develop custom call flows, SIP routing, and WebRTC-based human handoffs.</li><li>Lead technical client discussions, gather requirements, and drive integrations to production.</li><li>Troubleshoot call quality, signalling, connectivity, and interoperability issues.</li></ul><h3>Qualifications and Experience</h3><ul><li>Bachelor’s degree in Software Engineering, Computer Science, or a related field.</li><li>4+ years of experience in SIP/VoIP engineering or telephony integrations.</li><li>Professional proficiency in both Arabic and English.</li><li>Strong communication and client-facing skills.</li></ul><h3>Required Technical Skills</h3><ul><li>Strong knowledge of SIP, RTP, SDP, call routing, and VoIP networking.</li><li>Software development experience, including the ability to build integrations and work with APIs beyond configuring existing telephony platforms.</li><li>Hands-on experience with Asterisk, FreeSWITCH, Kamailio, or commercial SBCs.</li><li>Experience working with Saudi telecom carriers, WebRTC, and enterprise telephony platforms such as Genesys, Avaya, or Cisco.</li></ul><h3>Work Environment and Culture</h3><p>This role offers the opportunity to contribute to a high-growth, innovative tech start-up. Sarj fosters a collaborative, mission-driven culture where employees gain hands-on experience working on impactful AI products.</p><h3>Candidate Profile</h3><p>The ideal candidate will demonstrate a proactive, hands-on approach to problem-solving and ownership in their work.</p>

<p><strong>Role Summary</strong></p><p><br></p><p>The Tele Sales Agent manages the company's long-tail of small customers across Makkah and</p><p>Madina through phone-based selling. This role is responsible for generating, converting, and</p><p>retaining a high volume of small accounts efficiently, using outbound and inbound calls as the</p><p>primary sales channel.</p><p>Key Responsibilities</p><p>• Manage a high-volume portfolio of small customer accounts via phone, without the need</p><p>for regular in-person visits.</p><p>• Make outbound calls to prospective small customers to introduce products/services and</p><p>generate new orders.</p><p>• Handle inbound inquiries from small customers, converting them into confirmed sales.</p><p>• Process orders accurately and coordinate with operations to ensure timely delivery.</p><p>• Follow up regularly with existing small accounts to encourage repeat orders and prevent</p><p>churn.</p><p>• Maintain up-to-date, accurate records of calls, orders, and customer information in the</p><p>CRM system.</p><p>• Meet daily/weekly call volume, conversion, and revenue targets.</p><p>• Escalate larger or higher-potential accounts to the Account Manager team when</p><p>appropriate.</p><p>• Handle basic customer service queries and complaints, resolving or escalating as</p><p>needed.</p><p>• Support promotional campaigns and outbound sales pushes for small-account</p><p>segments.</p><p><br></p><p><strong>Qualifications &amp; Experience</strong></p><p><br></p><p>• Prior experience in tele sales, call center sales, or customer service is preferred.</p><p>• Strong phone communication, persuasion, and objection-handling skills.</p><p>• Comfortable with high call volumes and target-driven work.</p><p>• Basic computer literacy and comfort using CRM/order systems.</p><p>• Fluent Arabic; basic English is a plus.</p><p>• High school diploma or equivalent; a diploma/degree in a related field is a plus.</p><p>Key Performance Indicators (KPIs)</p><p>• Number of calls made and conversion rate.</p><p>• Revenue generated from small accounts.</p><p>• Customer retention/repeat order rate among the long-tail base.</p><p>CRM data accuracy and timelines</p>

<h3><strong>About moomoo</strong></h3><p>moomoo is a comprehensive brokerage platform designed to empower proactive investors. The platform integrates professional trading data, global financial news, a trading community, and an innovative web platform to provide users with enhanced data, tools, and performance for managing their financial future.</p><h3><strong>The Role</strong></h3><p>moomoo is seeking a Brokerage Services Support Specialist to join its team in Riyadh, Riyadh Province. This full-time position is open to candidates with 1-2 years of experience, including fresh graduates with relevant internship experience. The specialist will provide comprehensive support to local and overseas customers in both Arabic and English.</p><h3><strong>Key Responsibilities</strong></h3><ul><li>Respond to customer inquiries and provide support via phone, email, and live chat.</li><li>Guide new customers through the onboarding process and ensure understanding of product features.</li><li>Identify potential opportunities for account expansion, upgrades, or cross-sells during customer interactions.</li><li>Assist customers with trading account registration and verification.</li><li>Provide consultation on trading platforms, tools, and features, addressing technical and operational issues.</li><li>Resolve customer concerns promptly and professionally, escalating complex cases as needed.</li><li>Assist in handling and resolving escalated customer complaints, ensuring timely follow-up and closure.</li><li>Record, file, and organize customer feedback and suggestions.</li><li>Contribute to the development of customer service processes, knowledge bases, and training materials.</li><li>Perform other assigned ad-hoc duties.</li></ul><h3><strong>Qualifications and Requirements</strong></h3><ul><li>Bachelor’s degree or above; fresh graduates with strong finance internship experience are encouraged to apply.</li><li>Alternatively, Diploma holders with a minimum of 1-2 years of relevant work experience in brokerage or a call center.</li><li>Proven working experience in related fields such as call center operations, sales support, technical support, online trading, or stockbroking is preferred.</li><li>Familiarity with online trading platforms, stock exchanges, capital/financial markets, trading regulations, and investment products is advantageous.</li><li>Computer literacy is preferred.</li></ul><h3><strong>Required Skills and Attributes</strong></h3><ul><li>Professionalism, independence, meticulousness, patience, and empathy.</li><li>Strong problem-solving and decision-making abilities.</li><li>Excellent communication and interpersonal skills with a foundational understanding of customer service principles.</li><li>Ability to work effectively in a team and maintain high working efficiency.</li><li>Capability to work under pressure and manage multiple customer inquiries simultaneously and efficiently.</li><li>Flexibility to work assigned shifts, including evening, night, and weekend shifts. Shift allowances will be provided for evening and night shifts.</li></ul><h3><strong>Application Process</strong></h3><p>Candidates who meet the above qualifications are encouraged to apply for this full-time position. The salary for this role will be discussed during the interview process.</p>

<p>Join a leading F&amp;B retail brand in Riyadh, Saudi Arabia, as <strong>Chief Operating Officer (COO)</strong>. We are seeking a strategic and results-driven executive with extensive experience in restaurant operations and multi-department management to oversee the company s operations, drive business growth, and ensure operational excellence across its business units.</p> <p>The ideal candidate will have a strong background in well-known restaurant brands, with the ability to lead diverse functions, optimize operational performance, and support the company s long-term expansion strategy.</p><p><br></p> <strong>Key Accountabilities</strong> <p>The position involves:</p> <ul> <li> <p>Lead and oversee the company s overall operations, ensuring efficiency, consistency, and alignment with strategic objectives.</p> </li> <li> <p>Develop and implement operational strategies to support business growth, profitability, and expansion.</p> </li> <li> <p>Oversee restaurant operations and ensure compliance with brand standards, food safety requirements, and service quality expectations.</p> </li> <li> <p>Manage and coordinate multiple departments, including Operations, Research &amp; Development (R&amp;D), Maintenance, Projects, and Call Center.</p> </li> <li> <p>Establish and monitor KPIs, operational performance metrics, and reporting frameworks across all departments.</p> </li> <li> <p>Drive process improvements, operational efficiency, cost optimization, and resource utilization.</p> </li> <li> <p>Oversee new restaurant openings, projects, and operational readiness to support business expansion.</p> </li> <li> <p>Collaborate with senior management to develop business plans, budgets, and growth strategies.</p> </li> <li> <p>Monitor financial and operational performance, identifying opportunities to improve profitability and productivity.</p> </li> <li> <p>Ensure consistent customer experience and service standards across all locations and business units.</p> </li> <li> <p>Lead, develop, and mentor departmental heads, fostering accountability, collaboration, and high performance.</p> </li> <li> <p>Identify operational risks and implement effective solutions to ensure business continuity and sustainable growth.</p> </li> </ul><p><strong>Desired Candidate Profile</strong></p><ul> <li> <p>Bachelor s degree in Business Administration, Hospitality Management, Engineering, or a related field. An MBA is an advantage.</p> </li> <li> <p>At least <strong>2 years of experience in a COO position</strong> or <strong>5 years of experience as an Operations Director</strong>, with a strong record of leadership and operational achievement.</p> </li> <li> <p>Proven experience within well-known restaurant brands or established F&amp;B retail businesses.</p> </li> <li> <p>Strong experience managing multiple departments, particularly Operations, R&amp;D, Maintenance, Projects, and Call Center functions.</p> </li> <li> <p>Demonstrated ability to lead large teams, manage complex operations, and drive business performance.</p> </li> <li> <p>Strong financial and commercial acumen, including budgeting, cost control, and profitability improvement.</p> </li> <li> <p>Experience in restaurant expansion, operational standardization, and multi-site management is highly preferred.</p> </li> <li> <p>Excellent strategic planning, problem-solving, and decision-making skills.</p> </li> <li> <p>Strong stakeholder management and communication skills in Arabic and English.</p> </li> <li> <p>Ability to work in a fast-paced environment, manage competing priorities, and deliver measurable results.</p> </li> </ul> <br>

Job Description <div> <p>At <strong>SLS The Red Sea</strong>, every interaction is an opportunity to create a memorable guest experience. As a <strong>Guest Service Centre Agent</strong>, you will be a central point of connection between our guests and the hotel delivering warm, confident, and seamless communication while ensuring every request is handled with care, efficiency, and the distinctive personality of SLS.</p> <p>From assisting with guest inquiries and coordinating service requests to providing hotel information and supporting communication across departments, you will play an essential role in making the guest journey effortless. With attention to detail, strong communication, and a genuine passion for hospitality, you will ensure every interaction reflects the bold, elevated, and service-driven spirit of <strong>SLS The Red Sea</strong>.</p> <p>Key Responsibilities</p> <ul> <li>Handle internal and external guest communications promptly and professionally, maintaining a warm and engaging SLS tone.</li> <li>Serve as a central point of contact for guest inquiries, requests, and service needs throughout their stay.</li> <li>Provide clear and accurate information about hotel facilities, dining, spa, activities, promotions, services, and local attractions.</li> <li>Coordinate guest requests with relevant departments, including Housekeeping, Engineering, Room Service, Front Office, and other operational teams.</li> <li>Log, track, and follow up on guest requests to ensure timely completion and a seamless guest experience.</li> <li>Handle guest feedback and concerns professionally, taking appropriate action and escalating matters when required.</li> <li>Manage wake-up call requests accurately and follow established procedures for unanswered calls.</li> <li>Transfer calls and communications accurately to the appropriate departments, guest rooms, or colleagues when required.</li> <li>Support Front Office operations during night hours, including assisting with room availability and booking inquiries when required.</li> <li>Respond calmly and efficiently to emergency communications and follow established hotel emergency procedures.</li> <li>Maintain strict confidentiality and security when handling guest information and sensitive operational matters.</li> <li>Accurately record guest messages, requests, service notes, and relevant information in <strong>Opera PMS</strong> and other designated hotel systems.</li> <li>Review and maintain accurate guest information in hotel systems in accordance with established procedures.</li> <li>Monitor communication systems and promptly report any technical issues to the Supervisor or Engineering team.</li> <li>Maintain accurate daily logs and operational reports relating to guest requests, communications, and service performance.</li> <li>Stay updated on daily arrivals, in-house VIPs, special occasions, events, hotel activities, and relevant operational information.</li> <li>Promote appropriate hotel services and experiences based on guest needs and preferences.</li> <li>Maintain a professional and organized Guest Service Centre environment and ensure all equipment is ready for operation.</li> <li>Follow departmental SOPs, service standards, training guidelines, handovers, and communication procedures.</li> <li>Support the onboarding and cross-training of new colleagues when required.</li> <li>Participate in departmental briefings, meetings, training, and continuous development activities.</li> <li>Support additional Guest Service Centre, Front Office, and administrative duties as required by the Supervisor or Management team.</li></ul></div><p><strong>Desired Candidate Profile</strong></p>Qualifications <div> <ul> <li>High School Diploma or higher; a qualification in Hospitality, Guest Services, or a related field is preferred.</li> <li>Minimum 1 2 years of experience in Guest Services, Front Office, Call Centre, PBX, or a similar guest-facing role, preferably within a luxury or lifestyle hotel.</li> <li>Excellent command of spoken and written English is essential, with a clear, confident, and professional telephone manner.</li> <li>Proficiency in Microsoft Office and Opera PMS; experience with hotel communication or guest request management systems is an advantage.</li> <li>Strong guest service, communication, and interpersonal skills with a warm and professional approach.</li> <li>Ability to multitask, prioritize, and respond efficiently in a fast-paced environment.</li> <li>Excellent attention to detail with a strong commitment to guest privacy and confidentiality.</li> <li>Strong coordination and follow-up skills, with the ability to communicate effectively across hotel departments.</li> <li>Proactive, flexible, and composed under pressure, with a genuine passion for delivering exceptional guest experiences.</li> <li>Comfortable working effectively within a diverse and multicultural team environment.</li></ul></div>

<p>We are looking for a <strong>Sr. Inventory Administrator – IT</strong> to help maintain accurate records and effective control of IT equipment and assets, while supporting IT service desk operations. This position reports directly to the <strong>IT Manager</strong>.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Develop and implement procedures for IT hardware and software, including acquisition, use, support, security, and backup.</li><li>Monitor IT inventory and ensure inventory records are accurate and up to date.</li><li>Coordinate with operational departments to improve inventory accuracy.</li><li>Assign IT equipment to end users and tag assets to support tracking and reconciliation.</li><li>Ensure required procedures are followed when receiving new assets and adding them to company inventory.</li><li>Investigate inventory discrepancies and prepare professional reports for management.</li><li>Maintain inventory accuracy metrics and prepare related reports.</li><li>Administer and monitor call center tickets.</li></ul><p><br></p><p><strong>Qualifications and Experience</strong></p><ul><li>Bachelor’s degree in Information Technology or a related field.</li><li>Minimum 5 years of experience in a similar role.</li><li>Good knowledge of data analysis, inventory management software, and forecasting techniques.</li><li>Strong analytical skills and attention to detail.</li><li>Excellent organizational, problem-solving, communication, and coordination skills.</li><li>Ability to prioritize tasks, make decisions, and respond effectively to urgent requests.</li></ul><p><br></p><p>The role involves working with division managers, unit heads, HR, employees, vendors, and other external parties. Weekend work or on-call availability may be required.</p>

Job Title: Director of Customer / Patient Experience & Administration<br><br>Department: Sport Medicine Center<br><br>Reports To: Senior Sport Medicine Director<br><br>Role Summary<br><br>The Customer / Patient Experience & Administration Director is responsible for overseeing the end-to-end patient journey and all front-of-house and administrative operations across the healthcare organization.<br><br>The role ensures exceptional patient experience, efficient administrative processes, and seamless coordination between clinical and operational teams.<br><br>Reporting to the Senior Sport Medicine Director, this position drives service excellence, operational efficiency, and patient-centered culture across registration, call centers, scheduling, billing support, and customer relations.<br><br>Key Responsibilities<br><br> Customer / Patient Experience Strategy Design and implement a customer /patient experience strategy aligned with organizational values and quality standards. Map and optimize the end-to-end customer / patient journey (access, appointment, arrival, clinical screening, treatment, discharge, and follow-up, and digital engagement). Lead customer /patient satisfaction improvement programs. Oversee customer/patient feedback systems, surveys, complaints, and resolution processes. Administrative Operations Oversee all administrative and front-desk functions including registration, scheduling, medical records, call center, and patient coordination. Ensure efficient services flow, accurate data capture, and timely documentation. Standardize SOPs for admissions, discharge, referrals, and insurance coordination. Monitor capacity, waiting times, and service level performance. Integration with Clinical, Rehab & Performance Work closely with all the departments and functions to ensure experience is embedded in care delivery. Ensure consistent experience standards across physicians, therapists, coaches, nurses, and front-line teams. Lead interdisciplinary experience governance forums. Customer /Patient Engagement & Communication Lead individual and patient liaison services and manage escalations and complex cases. Ensure clear, compassionate communication with individuals, patients and families. Coordinate multilingual services and accessibility support where required. Develop customer /patient engagement, retention, and loyalty programs. Lead communication, education, and experience personalization strategies. Oversee customer /patient communities, athlete support programs, and long-term care relationships. Quality, Compliance & Governance Ensure administrative processes comply with healthcare regulations, accreditation standards (CBAHI, JCI), and data privacy requirements. Implement quality assurance audits for patient experience and administrative services. Collaborate with GRC and Clinical Quality teams on patient rights and safety standards. Digital Customer /Patient Experience Oversee digital touchpoints including appointment systems, customer portals, mobile apps, and CRM platforms. Drive automation and paperless workflows to improve access, efficiency, and satisfaction. Performance Management & Reporting Define KPIs for customer /patient experience and administration (waiting time, complaints, first-call resolution, no-show rate). Develop dashboards and reports for the senior sport medicine director and executive leadership. Use data to drive continuous improvement initiatives. Team Leadership & Development Lead and develop teams across reception, call center, patient relations, and administrative services. Ensure training in service excellence, communication, privacy, and healthcare regulations. Build a culture of empathy, professionalism, and accountability. Cross-Functional Coordination Work closely with Medical, Nursing, Finance (RCM), IT, and Marketing teams to ensure a seamless patient journey. Support service line expansion, new clinic openings, and operational readiness from a patient experience perspective. Build a patient-centric culture across the organization. Design and oversee service excellence training for all staff (clinical and non-clinical). <br><br>Qualifications<br><br>Bachelor's degree in Healthcare Administration, Business Administration, Hospitality Management, or related field. Master's degree preferred (MHA, MBA, Service Design, Healthcare Quality). 8+ years of experience in healthcare operations, patient experience, or service excellence roles. Strong knowledge of healthcare regulations, accreditation standards, and patient rights. Proven leadership in customer experience, administration, and service operations. <br><br>Core Competencies<br><br>Patient-Centered Service Design Healthcare Administration & Operations Customer Experience (CX) Leadership Process Optimization & Digital Enablement Communication & Conflict Resolution Performance Management & Analytics Team Leadership & Culture Building Regulatory & Accreditation Compliance

Bella Physical Therapy Center specializes in neurological rehabilitation, sports injury recovery, and post-surgical rehabilitation, with dedicated services for children with special needs — all delivered through high-quality, patient-centered care. Position: Full-time – On-site – Dammam Key Responsibilities:Greet patients, manage front desk operations, and organize patient flow Schedule, confirm, and follow up on appointments Handle check-in/check-out and maintain accurate patient records Answer calls and inquiries professionally Process payments, support administrative tasks, and coordinate with clinical staff Qualifications:Experience in medical reception and appointment scheduling Familiarity with medical terminology and basic healthcare documentation Strong communication skills in Arabic and English Accuracy and organization in managing patient data Computer literacy; experience with EMR/scheduling systems preferred Prior experience in a medical or rehabilitation clinic is an advantage

- 5+ years of security management experience AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain and we re looking for talented people who want to help.<br> <br>You ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.<br> <br>Amazon Web Services (AWS) is looking to hire a highly motivated, customer-obsessed professional to provide hands-on support to our Data Center Security team across Saudi Cluster.<br> <br>As a Data Center Security Manager (DSM), you will be tasked with running day-to-day data center security operations, supporting and executing security projects and programs, as well as assuring audit compliance with AWS policies and procedures.<br> <br>Key job responsibilities<br> <br> Direct and manage contract guard force to run daily data center operations.<br> Handle site security incidents, escalations or any other security related issues.<br> Provide after-hours on-call management support and participate in emergent, large scale event response when needed.<br> Participate in re-occurring data center security audits and reviews.<br> Executes established compliance processes with AWS policies, standards, guidelines and relevant legal and regulatory requirements.<br> Provides input on, and may develop security methodologies, policies and procedures.<br> Write reports and communicate with management on the status of physical security operations.<br> Oversee new security construction or retrofit projects.<br> Manage the security P&amp;L for assigned site(s), assist management with financial analysis and contribute to financial decisions for security requirements.<br> Collaborate with other teams to protect AWS Data Center personnel, information and assets.<p><strong>Desired Candidate Profile</strong></p>- Experience working on physical security design and implementation of Access Control/Intrusion Detection and CCTV Surveillance systems<br>- Experience managing contract security and physical security operation programs such as access control/intrusion detection and CCTV surveillance systems<br>- Experience working in a data center or mission critical facility (example: hospital, military facility, public safety facility, etc.), or experience in a data center or other critical environment<br>- Experience in Incident Management, Threat Management, Corporate Investigations, Law Enforcement, Security Operations, Crisis Management or a related field that involves conducting threat assessments, workplace investigations, and/or incident response<br>- Indecent &amp; Emergency response<br>- Experience creating or improving SOPs and operational procedures<br>- Ability to collaborate across teams with partner groups (engineering, operations, colocation providers)<br>- Strong cross-cultural communication abilities; experience working across diverse locales and functions<br><br>

<h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">About Faena The Red Sea</h3> <p style="margin:0 0 12px; ************;">The FAENA Movement is defined by art, culture, and community, drawing from soulful traditions and imaginative design to celebrate authentic hospitality. As FAENA expands into the Kingdom of Saudi Arabia, <strong style="font-weight:700;">FAENA The Red Sea</strong> will establish a new property, aiming for visionary spirit and exceptional execution. This expansion marks a significant chapter in shaping a world of beauty and connection.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">The Opportunity</h3> <p style="margin:0 0 12px; ************;">Faena The Red Sea is seeking a <strong style="font-weight:700;">Guest Experience Agent - Telephone</strong> to join its team in Saudi Arabia. This full-time role is central to managing all incoming and outgoing telephone communications, ensuring efficient call direction and professional guest interaction. The agent plays a key part in supporting internal communication to maintain smooth hotel operations.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Role Responsibilities</h3> <ul style="margin:0 0 12px; padding-inline-start:24px; list-style-type:disc; list-style-position:outside;"> <li style="margin:0 0 6px;">Answer and handle all incoming and outgoing telephone calls promptly and professionally.</li> <li style="margin:0 0 6px;">Transfer calls to appropriate departments, guests, or staff efficiently.</li> <li style="margin:0 0 6px;">Provide accurate information and assistance to guests and callers.</li> <li style="margin:0 0 6px;">Operate and monitor the hotel’s PBX/switchboard system at all times.</li> <li style="margin:0 0 6px;">Handle wake-up calls, message taking, and call forwarding requests.</li> <li style="margin:0 0 6px;">Maintain clear and courteous communication standards in all interactions.</li> <li style="margin:0 0 6px;">Record and relay messages accurately to guests and departments.</li> <li style="margin:0 0 6px;">Assist with emergency communication procedures when required.</li> <li style="margin:0 0 6px;">Update and maintain call logs and communication records.</li> <li style="margin:0 0 6px;">Support internal communication between hotel departments.</li> <li style="margin:0 0 6px;">Ensure guest privacy and confidentiality of all information.</li> <li style="margin:0 0 6px;">Report any system faults or communication issues to the IT department.</li> <li style="margin:0 0 6px;">Assist guests with basic inquiries about hotel services and facilities.</li> <li style="margin:0 0 6px;">Follow hotel communication protocols and standard operating procedures.</li> <li style="margin:0 0 6px;">Ensure smooth and uninterrupted telephone service operations.</li> <li style="margin:0 0 6px;">Maintain professionalism and calmness during high-volume or emergency situations.</li> </ul> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Required Qualifications</h3> <ul style="margin:0 0 12px; padding-inline-start:24px; list-style-type:disc; list-style-position:outside;"> <li style="margin:0 0 6px;">High school diploma or equivalent; a diploma in hospitality or communications is an advantage.</li> <li style="margin:0 0 6px;">1–3 years of experience in a PBX, call center, front office, or customer service role, preferably within the hospitality sector.</li> </ul> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Skills and Competencies</h3> <ul style="margin:0 0 12px; padding-inline-start:24px; list-style-type:disc; list-style-position:outside;"> <li style="margin:0 0 6px;">Basic understanding of telephone switchboard/PBX systems and call handling procedures.</li> <li style="margin:0 0 6px;">Familiarity with hotel operations and guest service standards is an advantage.</li> <li style="margin:0 0 6px;">Basic computer literacy and ability to use communication systems and software.</li> <li style="margin:0 0 6px;">Proficiency in Microsoft Office applications is an advantage.</li> </ul> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Work Type and Location</h3> <p style="margin:0 0 12px; ************;">This is a full-time position based in Saudi Arabia, contributing to the guest experience at Faena The Red Sea. The role requires consistent adherence to service standards and communication protocols within a dynamic hotel environment.</p>

<strong>About Us<br><br></strong>Built in KSA and leveraging Silicon Valley expertise, we're building innovative solutions in the realm of Voice AI and AI agents. As we continue our rapid growth trajectory in an exciting and dynamic market, we're searching for creative talent to join our team.<br><br><strong><strong>Role Overview<br><br></strong></strong>As a SIP/VoIP Engineer, you’ll help build Sarj’s telephony capabilities and own custom integrations connecting our Voice AI agents to client infrastructure. You’ll work closely with our Operations and Engineering teams and B2B and B2G clients to develop, deploy, and troubleshoot reliable voice solutions.<br><br><strong><strong>Key Responsibilities<br><br></strong></strong><ul><li>Build and maintain telephony capabilities within Sarj’s platform alongside our engineering team. </li><li>Integrate Voice AI agents with client PBXs, SBCs, SIP trunks, and contact-centre platforms. </li><li>Develop custom call flows, SIP routing, and WebRTC-based human handoffs. </li><li>Lead technical client discussions, gather requirements, and drive integrations through to production. </li><li>Troubleshoot call quality, signalling, connectivity, and interoperability issues. <br><br></li></ul><strong><strong>Requirements<br><br></strong></strong><ul><li>Bachelor’s degree in Software Engineering, Computer Science, or a related field. </li><li>Professional proficiency in Arabic and English, with strong communication and client-facing skills. </li><li>4+ years of experience in SIP/VoIP engineering or telephony integrations. </li><li>Strong knowledge of SIP, RTP, SDP, call routing, and VoIP networking. </li><li>Software development experience, with the ability to build integrations and work with APIs beyond configuring existing telephony platforms. </li><li>Hands-on experience with Asterisk, FreeSWITCH, Kamailio, or commercial SBCs. </li><li>Experience working with Saudi telecom carriers, WebRTC, and enterprise telephony platforms such as Genesys, Avaya, or Cisco. </li><li>A proactive, hands-on approach to problem-solving and ownership. <br><br></li></ul><strong><strong>Why Join Us?<br><br></strong></strong><ul><li>Opportunity to be part of a high-growth, innovative tech start-up. </li><li>Collaborative, mission-driven culture. </li><li>Hands-on experience working on impactful AI products.</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br><span>Role Title</span><br><p>Customer Service Assistant (male and female)</p><br><br><span>Role Information</span><br><p><strong><span>Role Type</span></strong></p><br><br><p><strong><span>&nbsp;Pay Band</span></strong></p><br><br><p><strong><span>&nbsp;Location</span></strong></p><br><br><p><strong><span>&nbsp;Duration</span></strong></p><br><br><p><strong><span>&nbsp;Reports to:</span></strong></p><br><br><p>Hourly paid</p><br><br><p>40 SAR / hour</p><br><br><p><strong><span>Jeddah / Riyadh / Khobar</span></strong></p><br><br><p><strong><span>Yearly contract</span></strong> <strong><span>&nbsp;(renewable) </span></strong></p><br><br><p><strong><span>Customer Service Manager </span></strong></p><br><br>&nbsp;<br><span>Role purpose</span><br><p><span>To provide support to Customer Service daily work in terms of supporting Customer Service, acting as first contact point for the customers at the front office or call centre and reporting feedback regularly for improvement.</span></p><br><br>&nbsp;<br><span>About us </span><br><p>The British Council is the UK’s international organisation for cultural relations and educational opportunities. We create friendly knowledge and understanding between the people of the UK and other countries. We do this by making a positive contribution to the UK and the countries we work with – changing lives by creating opportunities, building connections and engendering trust.</p><br><br><p>We work with over 100 countries across the world in the fields of arts and culture, English language, education and civil society. Each year we reach over 20 million people face-to-face and more than 500 million people online, via broadcasts and publications. Founded in 1934, we are a UK charity governed by Royal Charter and a UK public body.</p><br><br><span>Geopolitical/SBU/Function overview:</span><br><p><span>Customer Service KSA is one of the busiest centres in the region, offering high quality teaching, examinations and a range of other educational and cultural services. The main aim of this job is to maintain regular communication with customers visiting the front office for any services and to be responsible for some admin work related to placement test and registration period.</span></p><br><br><span>Main opportunities/challenges for this role:</span><br><p>The British Council is open to customers from 9:00 to 21:00 from Saturday till Thursday. The Customer Services Team work a range of shifts designed to meet customers’ needs within these times and within operational constraints. On occasions, the post holder might be required to work outside the standard working hours and during the weekend.</p><br><br><br><br><span>Main Accountabilities:</span><br><br><ul><li><span>To ensure the smooth day-to-day running of practical aspects of the customer service by:</span></li></ul><p>-Photocopying material</p><br><br><p>-To assist TC, exams and CS with display work</p><br><br><p>-To help when necessary to give publicity materials</p><br><br><p>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; -Keeping the waiting area tidy</p><br><br><p>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; -Checking the waiting area equipment</p><br><br><p>-Preparing the waiting area and placement tests area</p><br><br><br><ul><li><span>To deliver high standards of customer care by:</span></li></ul><p>-Welcoming the customers at the front office and help them to choose the correct option from the&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; queuing system</p><br><br><p>-Calls the waiting list customers</p><br><br><p>-Monitore the waiting area</p><br><br><p><span>-Directing customers to the placment test classes</span></p><br><br><p>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; -Directing&nbsp; Customers&nbsp; enquiries to the right person</p><br><br><p><span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; -Assisting with queries as required</span></p><br><br><p>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; -Phoning students to update them on information and services as well as running telephone&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; surveys as requested.</p><br><br><br><ul><li><span>To help with placement testing setup by:</span></li></ul><p>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; -Preparing all rooms as required</p><br><br><p>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; -Preparing the number cards</p><br><br><p>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; -Storing&nbsp; tests in a tidy fashion</p><br><br><br><ul><li><span>Respond to all F2F, phone and emails enquiries in a positive and professional manner in accordance with the British Council Customer Service Standards and Policies, as outlined in the Customer Management Framework.</span></li></ul><br><ul><li><span>Deliver Teaching Centre and Exams Department registration service enquiries and support in an efficient manner and in accordance with Teaching and Exams Quality Standards. These will help the English and Exams Team meet their ambitious targets.&nbsp; </span></li></ul><br><ul><li><span>By following enquiry guidelines, ensure that where appropriate enquiries and feedback are passed on to the relevant British Council person and department. </span></li></ul><br><ul><li><span>Refer to the Service Level Agreement to ensure they are clear on what is and what is not expected of them.</span></li></ul><br><ul><li><span>Promote and cross sell BC products and services in a professional manner.</span></li></ul><br><ul><li><span>Perform Call Centre and front office related administration and financial tasks in a timely manner to ensure smooth running of Call Centre operation </span></li></ul><br><span>Key Relationships:</span><br><p>The customer service team represent the organisation to a wide range of our audiences, including in excess of 15,000 individual teacher centre students (including adults, young learners and their parents) and more than 30,000 examination candidates each year face to face, as well as more than 35,000 enquiries by F2F, email or telephone each month. These enquiries cover a range of needs including:</p><br><br><ul><li><span>Information about our public, corporate, and Young Learner courses</span></li><li><span>Information about our professional skills courses and workshops</span></li><li><span>Information about the wide range of examinations we offer including IELTS, ESOL, professional education and school exams.</span></li><li><span>Requests for information about certification of degrees, qualifications etc</span></li><li><span>Enquiries about partnerships or other relationships</span></li><li><span>Assisting students to book placement tests</span></li><li><span>Solving customer complaints</span></li></ul><br><p><span>In order to serve our external customers, customer service Agents work particularly closely with the Customer Service Team, Teaching Centre and Exams Departments. Due to the nature of the role they also work closely with our other Project teams. </span></p><br><br><br><span>Role Requirements:</span><br><p><strong><span>Threshold requirements:</span></strong></p><br><br><p><strong><span>Assessment stage</span></strong></p><br><br><p><strong><span>Passport requirements/ Right to work in country</span></strong></p><br><br><p><span>Valid &amp; transferable Iqama</span></p><br><br><p>Saudi nationals are eligible to apply</p><br><br><p>Shortlisting</p><br><br><p><strong><span>Direct contact or managing staff working with children?</span></strong></p><br><br><p><span>Yes</span></p><br><br><br><p><span>IF YES. Appropriate police check</span></p><br><br><p>N/a</p><br><br><p><strong><span>Notes</span></strong></p><br><br><br><br><p><strong><span>Person Specification:</span></strong></p><br><br><p><strong><span>Assessment stage</span></strong></p><br><br><p><strong><span>Language requirements (DELETE IF NOT APPROPRIATE)</span></strong></p><br><br><p><strong><em><span>Minimum / essential</span></em></strong></p><br><br><p><strong><em><span>Desirable</span></em></strong></p><br><br><p><strong><em><span>Assessment Stage</span></em></strong></p><br><br><ul><li><span>Ability to communicate very well in spoken and written English and Arabic.</span></li></ul><br><br><p><span>Shortlistin<em>g</em></span></p><br><br><p><strong><span>Qualifications</span></strong></p><br><br><p><strong><em><span>Minimum / essential</span></em></strong></p><br><br><p><strong><em><span>Desirable</span></em></strong></p><br><br><p><strong><em><span>Assessment Stage</span></em></strong></p><br><br><ul><li><span>Minimum diploma or High school or equivalent </span></li></ul><br><br><p><span>Shortlisting</span></p><br><br><p><strong><span>Role Specific Knowledge &amp; Experience</span></strong></p><br><br><p><strong><em>Minimum / essential</em></strong></p><br><br><p><strong><em>Desirable</em></strong></p><br><br><p><strong><em>Assessment Stage</em></strong></p><br><br><ul><li><span>Experience of dealing with customer – One year minimum</span></li></ul><br><br><p>Shortlisting</p><br><br><br><br><br><br><p><strong><span>British Council Core Skills</span></strong></p><br><br><p><strong><em>Assessment Stage</em></strong></p><br><br><ul><li><span>Communicating and influencing (level 1)</span></li><li><span>Using technology (level 1) </span></li><li><span>Managing accounts and partnerships</span><span> (</span><span>Level 1)</span></li></ul><br><p><em>Shortlisting AND Interview</em></p><br><br><p><strong><span>British Council Behaviours</span></strong></p><br><br><p><strong><em>Assessment Stage</em></strong></p><br><br><ul><li><span>Connecting with others (essential)</span></li><li><span>Working together (essential)</span></li><li><span>Being accountable (essential)</span></li><li><span>Making it happen (essential)</span></li><li><span>Creating shared purpose (essential)</span></li><li><span>Shaping the future (essential)</span></li></ul><br><p><em>Interview</em></p><br><br>&nbsp;&nbsp;<br>&nbsp;&nbsp;<br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<br><br><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<h3>About Berlitz Saudi Arabia</h3><p>Berlitz Saudi Arabia is part of the global Berlitz network, specializing in corporate training solutions. The company focuses on enhancing employee language and professional skills to improve communication and job-specific competencies, supporting business performance and international collaboration for organizations in Saudi Arabia.</p><h3>The Role of Customer Success Consultant</h3><p>Berlitz Saudi Arabia is seeking a Customer Success Consultant for a contract position in Makkah, with operations in Jeddah, Taif, and Al Hafuf. This role involves supporting the Language Center Director in achieving sales, revenue, customer acquisition, and customer retention targets, aligning with the Berlitz Learning Cycle. The position requires 5-10 years of experience.</p><h3>Key Responsibilities</h3><ul><li>Support the Language Center Director (LCD) in prospecting, lead generation, and qualification.</li><li>Handle B2C sales inquiries received via telephone, online platforms, and walk-ins, and conduct sales interviews to meet sales and revenue targets.</li><li>Prepare sales activity reports, including leads/prospects generated, sales call reports against leads/prospects, and conversion rates.</li><li>Serve as the customer concierge at the Language Center, welcoming and assisting customers as needed.</li><li>Conduct orientation sessions for new students.</li><li>Coordinate with the LCD and CMI to ensure counseling sessions are scheduled and adhered to.</li><li>Advise students on their end-of-level progress and identify opportunities for upselling and cross-selling.</li><li>Survey customers, collate results, and submit reports and recommendations to management.</li><li>Address and resolve client inquiries, concerns, and feedback promptly and professionally.</li><li>Identify areas for upselling and cross-selling, make recommendations to management, and implement actions accordingly.</li><li>Ensure Language Center records are accurate and current at all times.</li><li>Represent Berlitz KSA at events and collaborate with the marketing team on initiatives and campaigns.</li><li>Complete additional job-related tasks as required by management.</li></ul><h3>Candidate Profile</h3><p>The ideal candidate will have 5-10 years of experience in a relevant field, demonstrating strong capabilities in customer success and sales support. This role requires an individual who can operate effectively in a dynamic, client-facing environment and contribute directly to business growth.</p><h3>Work Environment</h3><p>The team operates in a dynamic, client-facing environment, contributing to the growth and success of companies within Saudi Arabia. Professionals joining Berlitz KSA can expect a culture focused on learning, service excellence, and measurable results.</p>

<h3>About Berlitz Saudi Arabia</h3><p>Berlitz Saudi Arabia is part of the global Berlitz network, specializing in corporate training solutions. The company focuses on enhancing employee language and professional skills to improve communication and job-specific competencies, supporting business performance and international collaboration for organizations in Saudi Arabia.</p><h3>The Role of Customer Success Consultant</h3><p>Berlitz Saudi Arabia is seeking a Customer Success Consultant for a contract position in Makkah, with operations in Jeddah, Taif, and Al Hafuf. This role involves supporting the Language Center Director in achieving sales, revenue, customer acquisition, and customer retention targets, aligning with the Berlitz Learning Cycle. The position requires 5-10 years of experience.</p><h3>Key Responsibilities</h3><ul><li>Support the Language Center Director (LCD) in prospecting, lead generation, and qualification.</li><li>Handle B2C sales inquiries received via telephone, online platforms, and walk-ins, and conduct sales interviews to meet sales and revenue targets.</li><li>Prepare sales activity reports, including leads/prospects generated, sales call reports against leads/prospects, and conversion rates.</li><li>Serve as the customer concierge at the Language Center, welcoming and assisting customers as needed.</li><li>Conduct orientation sessions for new students.</li><li>Coordinate with the LCD and CMI to ensure counseling sessions are scheduled and adhered to.</li><li>Advise students on their end-of-level progress and identify opportunities for upselling and cross-selling.</li><li>Survey customers, collate results, and submit reports and recommendations to management.</li><li>Address and resolve client inquiries, concerns, and feedback promptly and professionally.</li><li>Identify areas for upselling and cross-selling, make recommendations to management, and implement actions accordingly.</li><li>Ensure Language Center records are accurate and current at all times.</li><li>Represent Berlitz KSA at events and collaborate with the marketing team on initiatives and campaigns.</li><li>Complete additional job-related tasks as required by management.</li></ul><h3>Candidate Profile</h3><p>The ideal candidate will have 5-10 years of experience in a relevant field, demonstrating strong capabilities in customer success and sales support. This role requires an individual who can operate effectively in a dynamic, client-facing environment and contribute directly to business growth.</p><h3>Work Environment</h3><p>The team operates in a dynamic, client-facing environment, contributing to the growth and success of companies within Saudi Arabia. Professionals joining Berlitz KSA can expect a culture focused on learning, service excellence, and measurable results.</p>

<h3>About the Role</h3><p>Avensys Consulting is seeking an experienced IVR Developer to join our team in Riyadh. This full-time role involves designing, building, and maintaining automated telephony systems, with a focus on creating voice-driven applications for self-service on telephony platforms. The successful candidate will utilize scripting languages and backend APIs to optimize call flows and enhance customer experience.</p><h3>Role Objective</h3><p>The primary objective of this position is to design, develop, and implement IVR solutions that are aligned with business requirements and customer experience goals. This includes ensuring seamless integration with existing systems and platforms.</p><h3>Key Responsibilities</h3><ul><li>Design, develop, and implement Interactive Voice Response (IVR) applications tailored to organizational requirements.</li><li>Build call flows, menus, prompts, and routing logic to optimize caller experience.</li><li>Develop custom IVR scripts using industry-standard tools such as Avaya, Cisco, Genesys, Twilio, Zoom, and Amazon Connect.</li><li>Integrate IVR with CRM, C2M, ERP, contact center, and ticketing systems.</li><li>Work with APIs, databases, and middleware for data-driven IVR responses.</li><li>Ensure seamless integration with telephony platforms including SIP, VoIP, and PSTN.</li><li>Enable IVR to support multi-channel engagement, including voice, SMS, and chatbot handoff.</li><li>Configure IVR systems to support multi-language menus.</li><li>Implement features such as call queuing, skill-based routing, callback options, and self-service portals.</li><li>Customize IVR workflows based on business needs and customer journey mapping.</li><li>Conduct end-to-end testing of IVR flows before production release.</li><li>Perform load and stress testing to ensure system stability under high call volumes.</li><li>Debug, troubleshoot, and resolve IVR-related issues promptly.</li><li>Provide ongoing support, monitoring, and performance optimization of IVR systems.</li><li>Maintain documentation for IVR workflows, configurations, and updates.</li><li>Conduct quarterly health checks to ensure system functionality.</li><li>Address identified vulnerabilities as reported by the information security team.</li></ul><h3>Qualifications and Experience</h3><ul><li>Proven experience as an IVR Developer.</li><li>A minimum of 10 years of experience in designing, building, and maintaining automated telephony systems.</li><li>Demonstrated expertise in creating voice-driven applications.</li><li>Proficiency in scripting languages and backend APIs relevant to IVR development.</li></ul><h3>Compensation and Benefits</h3><p>This position offers an excellent base salary and attractive company benefits. The role also provides opportunities for career progression within a collaborative work environment.</p>