Call Center Jobs - Riyadh Saudi

<p>We are the team that partners with clients to fuse data, science, and the talents of our people to provide measurement and improvement for the clients and markets we serve. We are the key link between NielsenIQ and clients. Our service and delivery is the reason clients will continue to invest in our products and service. In this role you will execute projects with limited supervision by compiling, analyzing, and interpreting sales data, writing client reports, and constructing presentations. </p> <p> <strong>Job Description</strong> </p> <ul> <li>Design Questionnaires' and other research instruments to cover all required information areas.</li> <li>Manage internal operations. i.e: Data processing, Scripting, Field kickoffs. Monitor Field Progress along with quality assurance.</li> <li>Analyze, ensure correct translation of data findings, and demonstrate them to the client via story flow presentation.</li> <li>Analyze and interpret sales data and consumer data and present key insights to clients virtually </li> <li>Set-up and refresh cyclical reports </li> <li>Draft reports and presentations (category overview as well as issue-based) building a story and finalizing conclusions and proposes recommendations </li> <li>Reviews data for errors and inconsistencies </li> <li>Attend client meetings and presentations over call </li> <li>Discuss analysis design to best answer client questions with Client Business Partner/client with the support of Senior team member </li> <li>Manage internal stakeholders for example the Global Report Center Team </li> <li>Provide feedback on client needs and challenging internal processes to best deliver those client needs </li> <li>Drive client value to help achieve agreed revenue and client satisfaction targets </li> <li>Use NIQ data to drive insights, identifying opportunities and threats for our client s brands </li> <li>Introduce additional NielsenIQ services, where appropriate to meet client needs </li> <li>Drive NPS (Net Promoter Score) and client satisfaction </li> <li>Drive cross market collaboration within NielsenIQ and client where appropriateQualifications </li></ul><p><strong>Desired Candidate Profile</strong></p><ul> <li>University degree in Marketing, Mathematics, Statistics or other related fields is a must, preferred Postgraduate </li> <li>2+ years of working experience in Market Research </li> <li>Knowledge of using advanced Excel, Powerpoint, Power BI or Tableau would be an advantage </li> <li>Strong analytical mind and excellent numerical skills </li> <li>Strong communication skills &amp; visualization skills interested in storytelling techniques </li> <li>High level of client service skills and understanding of growth and brand strategy </li> <li>Business acumen and good knowledge of the market dynamics </li> <li>Comfortable working in a digital-enabled environment </li> <li>Fluent in spoken and written English </li> <li>Arab speakers to be preferred</li></ul>

<p>We are the team that partners with clients to fuse data, science, and the talents of our people to provide measurement and improvement for the clients and markets we serve. We are the key link between NielsenIQ and clients. Our service and delivery is the reason clients will continue to invest in our products and service. In this role you will execute projects with limited supervision by compiling, analyzing, and interpreting sales data, writing client reports, and constructing presentations. </p> <p><strong><br></strong></p><p> <strong>Job Description</strong> </p> <ul> <li>Design Questionnaires' and other research instruments to cover all required information areas.</li> <li>Manage internal operations. i.e: Data processing, Scripting, Field kickoffs. Monitor Field Progress along with quality assurance.</li> <li>Analyze, ensure correct translation of data findings, and demonstrate them to the client via story flow presentation.</li> <li>Analyze and interpret sales data and consumer data and present key insights to clients virtually </li> <li>Set-up and refresh cyclical reports </li> <li>Draft reports and presentations (category overview as well as issue-based) building a story and finalizing conclusions and proposes recommendations </li> <li>Reviews data for errors and inconsistencies </li> <li>Attend client meetings and presentations over call </li> <li>Discuss analysis design to best answer client questions with Client Business Partner/client with the support of Senior team member </li> <li>Manage internal stakeholders for example the Global Report Center Team </li> <li>Provide feedback on client needs and challenging internal processes to best deliver those client needs </li> <li>Drive client value to help achieve agreed revenue and client satisfaction targets </li> <li>Use NIQ data to drive insights, identifying opportunities and threats for our client s brands </li> <li>Introduce additional NielsenIQ services, where appropriate to meet client needs </li> <li>Drive NPS (Net Promoter Score) and client satisfaction </li> <li>Drive cross market collaboration within NielsenIQ and client where appropriateQualifications </li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>University degree in Marketing, Mathematics, Statistics or other related fields is a must, preferred Postgraduate </li> <li>2+ years of working experience in Market Research </li> <li>Knowledge of using advanced Excel, Powerpoint, Power BI or Tableau would be an advantage </li> <li>Strong analytical mind and excellent numerical skills </li> <li>Strong communication skills &amp; visualization skills interested in storytelling techniques </li> <li>High level of client service skills and understanding of growth and brand strategy </li> <li>Business acumen and good knowledge of the market dynamics </li> <li>Comfortable working in a digital-enabled environment </li> <li>Fluent in spoken and written English </li> <li>Arab speakers to be preferred</li></ul>

<h3><strong>About the Role</strong></h3><p>Amazon Saudi Arabia is seeking a <strong>Senior Network &amp; Systems Engineer - Lead</strong> to join its team in Riyadh. This full-time role requires 3-5 years of experience and involves leveraging technical knowledge and specialized skills to support, build, implement, and improve technology solutions across sites within a defined geographical area. The successful candidate will manage large projects with minimal guidance that affect multiple locations in a region, resolve customer issues in crisis situations, and actively expand their scope into software design patterns, data structures, AWS technologies, and distributed systems.</p><h3><strong>Key Responsibilities</strong></h3><ul><li>Drive network excellence through advanced engineering, troubleshooting, and systems administration across multiple facilities.</li><li>Maintain critical systems uptime and serve as the first escalation point for complex issues.</li><li>Troubleshoot difficult IT problems without established SOPs and resolve incidents under time pressure.</li><li>Demonstrate complete networking expertise, including routers, switches, firewalls, wireless APs, structured cabling (DNS, DHCP, VLANs, TCP/IP, subnetting, network security protocols).</li><li>Plan and coordinate Change Management (CMs) and CM templates across the region.</li><li>Lead and execute regional technical projects from conception to completion with minimal guidance.</li><li>Collaborate with internal teams and external vendors to deliver infrastructure improvements and technology rollouts.</li><li>Automate manual tasks and create/improve tools that increase team efficiency.</li><li>Manage large-scale initiatives impacting multiple sites within the region.</li><li>Conduct root cause analysis to resolve recurring challenges and prevent future incidents.</li><li>Lead continuous improvement efforts across processes, documentation, and tooling.</li><li>Design and implement efficient IT solutions; develop and maintain technical documentation and SOPs.</li><li>Actively expand knowledge in software design patterns, data structures, AWS technologies, and distributed systems.</li><li>Participate in hiring, onboarding, training, and professional development of team members.</li><li>Audit work quality and provide constructive feedback; mentor junior engineers.</li><li>Present training and partner with development teams on complex issues.</li><li>Provide expert technical support across multiple buildings and remote sites.</li><li>Provide on-call support beyond business hours during critical incidents to ensure minimal downtime.</li><li>Communicate effectively in writing and verbally across a wide variety of stakeholders.</li></ul><h3><strong>Experience Required</strong></h3><p>Candidates should possess 3-5 years of relevant experience in network and systems engineering roles.</p><h3><strong>Work Environment</strong></h3><p>This role is part of the Operations – Fulfilment Center and Logistics team, which is central to the Amazon customer experience. The OpsTechIT team plays a vital role in ensuring the business's ability to meet customer promises by managing fast-paced inventory from inbound to outbound within Fulfilment Centers. This is a full-time position based in Riyadh.</p>

<strong>Join our Team<br><br></strong><strong>About This Opportunity<br><br></strong>Join the team supporting the operation and maintenance of Deep Packet Inspection (DPI) platforms across mobile and FTTH networks. You will help maintain platform stability and performance while supporting business and regulatory requirements.<br><br><strong>What You Will Do<br><br></strong><ul><li> Operate and maintain DPI platforms; monitor performance and analyze trends to identify potential failures or degradation.</li><li> Investigate and resolve customer and platform issues, coordinating with PS Core, IP Transport, OSS/BSS, and vendor teams.</li><li> Prepare and handle reporting related to regulatory requirements in line with applicable processes.</li><li> Engage vendor Technical Assistance Center (TAC) support for complex defects and follow escalation processes when needed.</li><li> Participate in the team’s 24x7 on-call support rotation<br><br></li></ul><strong>The Skills You Bring<br><br></strong><ul><li> Good understanding of Network Architecture in technologies of 2G, 3G, 4G &amp; 5G, Packet Core Network architecture and protocols.</li><li> Hands-on experience with DPI systems or traffic management platforms in a live telecom environment is preferred.</li><li> Understanding of DPI principles: flow inspection, application classification, protocol identification, and traffic policy enforcement.</li><li> Understanding of Application detection method (Shallow / Deep Packet Inspection / Signature based detection)</li><li> Understanding of DPI KPIs and ability to investigate root causes of performance degradation.</li><li> Experience with customer experience management tools or network probing solutions is an advantage.</li><li> Good understanding of Machine Learning, Artificial Intelligence, and cloud technologies.<br><br></li></ul><strong>Why join Ericsson?</strong>At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.<br><br><strong>What happens once you apply?</strong>Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.<br><br><strong>Primary country and city:</strong> Saudi Arabia (SA) || Riyadh<br><br><strong>Req ID:</strong> 793205

<p><strong>Role Overview</strong></p><p>The <strong>BMS Operator</strong> ensures continuous, safe, and efficient operation of the <strong>Building Management System (BMS)</strong> and related monitoring platforms in a data center environment. The role focuses on <strong>real-time monitoring, alarm management, first-line diagnostics, incident escalation, and accurate logging</strong> for all facility systems (power, cooling, security, and environment), working closely with ELV, Electrical, Mechanical/HVAC, and Operations teams to maintain uptime and meet SLAs.</p><p><br></p><p><strong>Key Responsibilities</strong></p><p><strong>Monitoring &amp; Control</strong></p><ul><li>Continuously monitor BMS dashboards for <strong>HVAC, power, environmental and security</strong> subsystems (CRAC/CRAH, chillers, cooling towers, pumps, AHUs, transformers, UPS, generators, PDUs, PDU-R, access control, fire alarm interfaces).</li><li>Track <strong>environmental setpoints</strong> (temperature, humidity, differential pressure) and <strong>alarm thresholds</strong>, ensuring compliance with approved operational envelopes.</li><li>Execute <strong>operator-level controls</strong> (start/stop, mode changes) per SOPs and <strong>change control</strong> approvals.</li></ul><p><strong>Alarm Management &amp; First-Line Response</strong></p><ul><li>Acknowledge, categorize, and <strong>triage alarms</strong> (critical/major/minor) in real time.</li><li>Perform <strong>first-line diagnostics</strong> (check trends, statuses, interlocks, field device health); apply safe temporary measures when authorized.</li><li><strong>Escalate</strong> to the ELV Engineer or on-call discipline owners (Electrical/Mechanical/HVAC/Network) per the escalation matrix and within SLA timeframes.</li><li>Initiate <strong>incident tickets/work orders</strong> and ensure accurate timestamps, narrative, and resolution notes.</li></ul><p><strong>Data, Trends &amp; Reporting</strong></p><ul><li>Maintain <strong>shift logs</strong>, alarm journals, and <strong>handover reports</strong> (events, actions, pending work orders, risk items).</li><li>Build and review <strong>trend analyses</strong> (e.g., coil ΔT, PUE proxies, chiller COP indicators, UPS load %, room temperature stability).</li><li>Produce <strong>daily/weekly/monthly dashboards</strong> for the ELV Engineer covering alarms, MTTA/MTTR, nuisance alarms, and recurring fault patterns.</li><li>Support <strong>root-cause analysis (RCA)</strong> by exporting data, screenshots, and sequence-of-events (SOE) reports.</li></ul><p><strong>SOPs, Change &amp; Compliance</strong></p><ul><li>Operate strictly under <strong>SOPs, MOPs, EOPs</strong> and <strong>permit-to-work/lockout-tagout (LOTO)</strong> protocols.</li><li>Adhere to <strong>Change Management</strong> (no setpoint/logic changes without approved CR).</li><li>Assist with <strong>audit readiness</strong> (Tier requirements, internal QA, regulatory inspections); keep <strong>point lists, graphics, and device inventories</strong> current.</li></ul><p><strong>System Health &amp; Housekeeping</strong></p><ul><li>Report and track <strong>graphic issues</strong>, incorrect point bindings, device comms failures, and <strong>stale/nuisance alarms</strong>.</li><li>Coordinate with ELV/controls vendors for <strong>patching, backups, seasonal tuning</strong>, and graphics/logic enhancements.</li><li>Verify <strong>time synchronization</strong>, trend retention, and <strong>database backups</strong> per policy.</li></ul><p><strong>Coordination &amp; Communication</strong></p><ul><li>Provide <strong>clear shift handovers</strong> and incident briefings.</li><li>Liaise with Electrical/Mechanical teams during <strong>planned maintenance</strong> (PM) to prevent false alarms and keep monitoring accurate.</li><li>Support facility <strong>drills and simulations</strong> (power events, fire scenarios, loss-of-cooling).</li></ul><p><br></p>

<strong>Application Deadline: </strong> 8 October 2026<br><br><strong>Department: </strong>Partner Support Ops<br><br><strong>Employment Type: </strong>Full Time<br><br><strong>Location: </strong>KSA<br><br><strong>Description<br><br></strong>At Tabby, we are on a mission to deliver world-class partner experiences that set the standard in fintech. As a <strong>Partner Support Specialist</strong>, you will be the front line of communication with our merchants and applicants — ensuring every interaction builds trust, resolves issues quickly, and strengthens our relationships.<br><br>You will support partners across multiple channels (chat, email, phone), resolve operational and business inquiries, and play a key role in driving key metrics such as <strong>Customer Satisfaction (CSAT), First Contact Resolution (FCR), and Adherence</strong>. This is a role for someone who thrives in a fast-paced environment, can balance empathy with accuracy, and takes ownership of delivering outcomes.<br><br>Key Responsibilities <br><br><ul><li> Partner Communication &amp; Issue Resolution</li><ul><li>Provide support to Tabby partners and applicants across chat, email, and phone.</li><li>Handle escalations with professionalism and ensure fair application of PS policies (DAT, Hold Timer, CSAT fraud checks).</li><li>Ensure accurate, timely resolution in line with SLAs and process guidelines.<br></li></ul><li> Process Adherence &amp; Quality</li><ul><li>Apply Partner Support procedures and knowledge-base materials consistently.</li><li>Maintain high QA standards by following templates, knowledge cards, and approved flows.</li><li>Escalate complex cases via side-ticketing and ensure traceable handovers to TLs or other functions.<br></li></ul><li> Continuous Improvement</li><ul><li>Capture insights from partner queries to help identify gaps in workflows and policies.</li><li>Suggest improvements that enhance FCR and CSAT performance.</li><li>Stay current on product, scoring, finance, and payout processes to provide accurate guidance.<br></li></ul><li>Collaboration &amp; Business Alignment</li><li>Work closely with Scoring, Finance, BD, and Product teams to ensure smooth end-to-end partner journeys.</li><li>Support colleagues in achieving collective targets and maintaining a high-performance culture.<br><br></li></ul>Skills, Knowledge and Expertise<br><br><ul><li>Strong fluency in Arabic and English (both written and verbal).</li><li>Bachelor’s degree or higher (business, finance, marketing, operations, or related field preferred).</li><li>Experience in B2B support, call center, or customer operations is a plus.</li><li>Excellent communication, problem-solving, and relationship-building skills.</li><li>High attention to detail and ability to follow structured processes.</li><li>Resilience and confidence in handling demanding partners and escalations.</li><li>Analytical mindset and ability to turn data/feedback into action.</li><li>Self-motivated with strong ownership and accountability.<br><br><br></li></ul><strong>Benefits<br><br></strong><ul><li> Monthly Bonus tied to achieving operational KPIs (CSAT, FCR).</li><li> Bonus Multiplier for month-over-month performance improvement.</li><li> Growth Opportunities within Tabby based on business needs and results.<br></li></ul>

<h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">About the Role</h3> <p style="margin:0 0 12px; ************;">King Faisal Specialist Hospital &amp; Research Center (KFSH) in Riyadh is seeking a <strong style="font-weight:700;">Consultant, Adult Epilepsy</strong>. This full-time position involves the diagnosis and treatment of medical diseases and conditions within the field of Adult Epilepsy, ensuring the provision of high-quality medical care in accordance with established medical staff bylaws, rules, regulations, and hospital policies and procedures. The role requires 5-10 years of relevant experience.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Key Responsibilities</h3> <ul style="margin:0 0 12px; padding-inline-start:24px; list-style-type:disc; list-style-position:outside;"> <li style="margin:0 0 6px;">Provide high-quality patient care in all aspects of Adult Epilepsy, adhering to approved clinical privileges.</li> <li style="margin:0 0 6px;">Offer consultation services (inpatient and emergency room) upon request, responding promptly within prescribed timeframes as outlined in hospital policy.</li> <li style="margin:0 0 6px;">Ensure timely completion, accuracy, and eligibility of medical records.</li> <li style="margin:0 0 6px;">Provide on-call service, ensuring availability and response within the prescribed timeframe in accordance with hospital policy.</li> <li style="margin:0 0 6px;">Conduct daily morning rounds to identify patients ready for discharge and ensure discharge orders are written 24 hours prior to discharge.</li> <li style="margin:0 0 6px;">Perform other clinical responsibilities related to Adult Epilepsy as assigned.</li> </ul> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Training and Development</h3> <ul style="margin:0 0 12px; padding-inline-start:24px; list-style-type:disc; list-style-position:outside;"> <li style="margin:0 0 6px;">Provide orientation, bedside training, and supervision to interns, residents, and fellows as assigned.</li> <li style="margin:0 0 6px;">Participate in the Department’s educational activities and training programs.</li> <li style="margin:0 0 6px;">Partake in national and international medical conferences to maintain and enhance professional knowledge and continuing education requirements.</li> <li style="margin:0 0 6px;">Participate in self-and others’ education, training, and development as applicable.</li> </ul> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Research and Administrative Duties</h3> <ul style="margin:0 0 12px; padding-inline-start:24px; list-style-type:disc; list-style-position:outside;"> <li style="margin:0 0 6px;">Participate in clinical, basic, and translational research projects in accordance with Research Advisory Council Policy to advance knowledge, improve postgraduate education, and contribute to the Hospital's national and international recognition.</li> <li style="margin:0 0 6px;">Undertake administrative duties assigned by the Head of Section or Chairman.</li> <li style="margin:0 0 6px;">Participate in all mandatory departmental activities and serve on Departmental and Hospital committees and other administrative functions as required.</li> <li style="margin:0 0 6px;">Assist the department in developing and implementing techniques and practices that maximize resource utilization within the department and across the Hospital.</li> </ul> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Compliance and Professional Standards</h3> <ul style="margin:0 0 12px; padding-inline-start:24px; list-style-type:disc; list-style-position:outside;"> <li style="margin:0 0 6px;">Abide by current Hospital and medical staff bylaws, all relevant rules, regulations, and policies, and stay updated on any changes.</li> <li style="margin:0 0 6px;">Follow all Hospital-related policies and procedures.</li> </ul> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Experience and Work Environment</h3> <p style="margin:0 0 12px; ************;">The ideal candidate will have <strong style="font-weight:700;">5-10 years of experience</strong> in Adult Epilepsy. This full-time role is based in <strong style="font-weight:700;">Riyadh</strong>, Saudi Arabia, within a leading medical institution committed to patient care, education, and research. Salary details for this position are not disclosed.</p>

<p>Responsible for the diagnosis and treatment of medical diseases and conditions, as well as the provision of medical care in the field of Infectious Diseases, in accordance with the current medical staff bylaws, rules and regulations and the Hospital s policies and procedures.</p><p><strong>Essential Responsibilities and Duties</strong></p><p><strong>Clinical Responsibilities</strong></p><ul><li>Provides high quality patient care in all aspects of Infectious Diseases according to his/her approved clinical privileges.</li><li>Provides consultation (inpatient and emergency room) upon request and responds in a timely manner within the prescribed timeframe as outlined in the Hospital s policy.</li><li>Responsible for the timely completion, competencies, accuracy and legibility of the medical records.</li><li>Provides on-call service and ensures availability and response time within the prescribed timeframe in accordance with Hospital s policy.</li><li>Conducts daily morning rounds to identify patients ready for transfer/discharge. Ensures that transfer/discharge orders are written 24 hours prior to discharge/ transfer.</li><li>Performs any other clinical responsibilities related to the speciality, as assigned.</li></ul><p><strong>Academic Responsibilities</strong></p><ul><li>Provides orientation, bedside training and supervision to interns, residents and fellows as assigned.</li><li>Participates in Department s educational activities and training programs. Partakes in national and international medical conferences.</li><li>Maintains and enhances professional knowledge and continuing education requirements.</li></ul><p><strong>Desired Candidate Profile</strong></p><p><strong>Education</strong> Graduation from an accredited medical school, completion of required period of training in specialty and/or subspecialty, with Arab or American Board certification,membership and/or fellowship status in the United Kingdom and/or Canada or their equivalent.</p><p><strong>Experience Required</strong> Seven (7) years of training in specialty or subspecialty plus postgraduate training experience must be equal to or exceed seven (7) years experience in the subspecialty.</p><p><strong>Other Requirements(Certificates)</strong> N/A.</p>

<p><strong>A-Level Tutor (Part-time) – Geography(CIE), Business(CIE) or Economics(Pearson Edexcel IAL)</strong></p><p><br></p><p>Remote · 1:1 with one student · Works alongside your current role · Start November 2026</p><p><br></p><p><strong>Meet XLR8</strong></p><p>At XLR8, we work privately with a small number of international-school families across Switzerland, UAE, and Malaysia. We're not an agency and we don't work on commission. Each student has one structured team (founder, subject tutors and a university advisor) working together toward one outcome.</p><p><br></p><p>We primarily help students who are between Year 10-Year 13, under the international British Curriculum(IGCSE and A-Levels)</p><p>The proof is in our results:</p><ul><li>We recently took a student at St. George’s, Switzerland, from F to C in Maths, F to A* in English and C to A in Economics, within 60-90 days.</li><li>Gave more than 5 families the moment every parent hopes for: seeing their child want it for themselves.</li><li>Founded by someone who failed every subject in Year 10, then finished IGCSE with 8 A/A*s and a 60% scholarship to Charterhouse.</li></ul><p>We believe in structured work and owning the result. If that resonates, and you want to work with families who take education seriously, you’ll feel at home here.</p><p>–––––</p><p><strong>Role</strong></p><p>You’ll tutor one A-Level student 1:1 online in a single subject, as part of a small XLR8 team working with that student. <strong>It’s about 2 sessions a week – 60 to 75 mins each – 8 to 10 hours a month.</strong></p><p><em>Ideally</em> you’ll stay with the student through their AS exams in May/June 2027. A tutor who knows a student well does more for them than a new one each term. Staying on through A2 in 2028 is welcome, <em>but not required.</em></p><p>We’re hiring three people in total, one for each subject below:</p><ol><li>Geography: Cambridge International (CIE) A-Level, 9696</li><li>Business: Cambridge International (CIE) A-Level, 9609</li><li>Economics: Pearson Edexcel International A-Level (IAL), XEC11 / YEC11</li></ol><p><strong>You can apply for one subject only.</strong> If you teach more than one of these, pick the subject where your students have achieved your best results. We’ll ask you to show those results when you apply. If you apply for more than one subject, we’ll only consider your first application.</p><p>You’ll <strong>need to teach the exact specification listed.</strong> If you know another board’s version of the subject, that’s not enough on its own.</p><p>–––––</p><p><strong>Essential Character Traits:</strong></p><ul><li>You care about where the student ends up, not just getting through the lesson.</li><li>You connect easily with teenagers. You understand the academic pressure they’re under and can see what’s really holding them back.</li><li>You communicate to clients with respect.</li><li>You work well in a founder-led team.</li></ul><p>–––––</p><p><strong>Responsibilities</strong></p><ul><li>Teach focused one-to-one online lessons for the subject of your choice.</li><li>Communicate effectively with the rest of the team</li><li>Create basic lesson plans, carry out accurate marking, and assign targeted homework to the student</li></ul><p>–––––</p><p><strong>Essential Requirements</strong></p><ul><li>At least 2 years’ experience teaching the exact A-Level syllabus you are applying for (for example, Pearson Edexcel IAL Economics if you are applying to teach Economics)</li><li>Proven online teaching: you have taught students online before and are comfortable with tools such as Zoom, Google Meet and Zoom Whiteboard</li><li>Proof of results: students’ grades before and after working with you (with names redacted)</li></ul><p><strong>Plus at least one of the following</strong></p><ul><li>A teaching licence: the UAE Teacher Licence, the Saudi professional teaching licence (ETEC) or UK QTS</li><li>A teaching qualification: PGCE, iPGCE or a teaching degree</li><li>3+ years of professional tutoring (your own centre or a tutoring company) with results you can show for the subject you want to teach.</li></ul><p><br></p><p><strong>Desirable, but not essential</strong></p><ul><li>Experience with SEN students</li><li>Currently teaching at a British-curriculum school in the UAE or Saudi Arabia</li></ul><p>–––––</p><p><strong>Results</strong></p><ul><li>The student’s grade goes up, and they understand the subject clearly.</li><li>They become a more organised, independent learner.</li><li>You help the student achieve top grades in a competitive Pre-Uni program</li><li>You start tutoring the student as soon as possible</li><li>You guide the student through an important academic journey.</li></ul><p><br></p><p><strong>Schedule and Location</strong></p><ul><li>Online</li><li>Availability for weekday lessons in Swiss time (CET), afternoons and/or evenings</li><li>An average of 2 hours a week of tutoring. 8-10 hours a month</li></ul><p>–––––</p><p><strong>Compensation</strong></p><p><strong>USD 85-105 / AED 310-385 / SAR 320 - 395 per hour,</strong> paid monthly in advance.</p><ul><li>At 8–10 hours a month, that’s roughly 700-1,110 a month, and more in the weeks before exams.</li><li><strong>Results bonus:</strong> USD 1,500–5,000 per exam sitting, at both AS and A2, depending on the student’s grade (B, A or A*).</li><li><strong>No long-term obligation.</strong> If you choose to stay with your student through to A2 (May/June 2028), you could earn up to <strong>USD 25,000 / AED 92k / SAR 95k</strong> in total including bonuses.</li></ul><p>–––––</p><p><strong>Benefits</strong></p><ul><li>Results bonuses on top of your hourly rate (see Compensation)</li><li>Build your name teaching at the highest end of the international school market.</li><li>Work with the affluent market. XLR8 runs on a low volume, high-touch model.</li><li>No dealing with logistics, family drama, last minute cancellation, student not doing their homework, etc. We will take care of that for you.</li><li>A coordinated team: you work alongside the student's other subject tutors, with a direct line to the founder</li><li>Freedom to keep your own clients: you're an independent contractor, and we only ask that you don't approach XLR8 families directly</li><li>1 Year Admin Software Subscription provided with unlimited class recordings, up to 2TB of online storage.</li><li>Referral fees when someone you recommend joins the team</li></ul><p>–––––</p><p><strong>Next Steps</strong></p><ol><li>Complete the application form (about 5 minutes) using the link below. It asks about your subject expertise, teaching experience and availability.</li><li>Book a 15-minute introductory call with our team at a time that suits you.</li><li>Watch a short overview video (10 minutes). We’ll send it before your call. It covers how XLR8 works and what we expect from our mentors, so the call can focus on you.</li><li>After the call, we’ll review your application and get back to you with the outcome.</li></ol><p><br></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Join our Team <br><p><strong>About this opportunity</strong></p><br><br><p>Join the team supporting the operation and maintenance of Deep Packet Inspection (DPI) platforms across mobile and FTTH networks. You will help maintain platform stability and performance while supporting business and regulatory requirements.</p><br><br><p><strong>What you will do</strong></p><br><br><p>• Operate and maintain DPI platforms; monitor performance and analyze trends to identify potential failures or degradation.<br>• Investigate and resolve customer and platform issues, coordinating with PS Core, IP Transport, OSS/BSS, and vendor teams.<br>• Prepare and handle reporting related to regulatory requirements in line with applicable processes.<br>• Engage vendor Technical Assistance Center (TAC) support for complex defects and follow escalation processes when needed.<br>• Participate in the team’s 24x7 on-call support rotation</p><br><br><p><strong>The skills you bring</strong></p><br><br><p>• Good understanding of Network Architecture in technologies of 2G, 3G, 4G &amp; 5G, Packet Core Network architecture and protocols.<br>• Hands-on experience with DPI systems or traffic management platforms in a live telecom environment is preferred.<br>• Understanding of DPI principles: flow inspection, application classification, protocol identification, and traffic policy enforcement.<br>• Understanding of Application detection method (Shallow / Deep Packet Inspection / Signature based detection)<br>• Understanding of DPI KPIs and ability to investigate root causes of performance degradation.<br>• Experience with customer experience management tools or network probing solutions is an advantage.<br>• Good understanding of Machine Learning, Artificial Intelligence, and cloud technologies.</p><br><br><p><strong>Why join Ericsson?</strong>At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.<br>&nbsp;<br><strong>What happens once you apply?</strong>Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer.&nbsp;learn more.</p><br><br><br><p><strong>Primary country and city:</strong> Saudi Arabia (SA) || Riyadh</p><br><br><p><strong>Req ID:</strong>&nbsp;793205 </p><br><br><br><br><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<p>Key Responsibilities:</p><ol><li>Complies and adheres to the Medical Staff Bylaws, Code of Medical Ethics, Rules and Regulations of the Medical Staff, departmental and clinical policies, procedures and objectives; continuous quality improvements objectives, safety, environmental and infection control standards; and abide by the rules and regulations of the College of Medicine.</li><li>Provides the highest attainable standard of medical care for his/her patients.</li><li>Carries out full range of inpatient and outpatient clinical duties as assigned by the Chairman of the department in accordance with individually approved clinical privileges.</li><li>Reviews, examines, diagnose, treats and refers patients by conducting interviews, performing physical examination; creating, updating and studying patients’ medical records.</li><li>Handles cases independently, while seeks consultation from consultant and updates all cases.</li><li>Collects, records, and maintains patient information and documentation such as medical history, reports, and examination results.</li><li>Performs and carries out on-call duties within a reasonable period of time as required by the department.</li><li>Protects patients and colleagues by promoting awareness and adhering to infection control policies and standard protocols.</li><li>Mentors and teaches staff, trainees and students for training and education purposes.</li><li>Participates in the improvement of quality of patient care (Quality Management Program, Quality Assessment Improvement Program) as required.</li><li>Participates in and actively supports research projects and activities.</li><li>Deputizes for his/her superior as required and shares workload in his/her specialty during the absence of colleagues.</li><li>Undertakes continuous medical education as required of Saudi Commission for Health Specialties and KSUMC to improve clinical expertise and develops professional and technical medical knowledge; Maintains awareness of new medical techniques, medications and medical technologies.</li><li>Participates in the forward planning and implementation for further development of the department and assists in updating protocols and principles of medical practices as appropriate.</li><li>Participates in the Major Disaster Plan of KSUMC, as indicated.</li><li>Performs multiple aspects of scope of practice and adheres to clinical privileges of the department as determined by King Saud University Medical City.</li><li>Builds and maintains a harmonious relationship with their patients and establish a strong professional environment with other health care members and other physicians.</li><li>Serves in KSUMC Committees as requested.</li><li>Writes an official delegation of all responsibilities and assignments prior to leave / vacation.</li><li>Performs other job-related duties as assigned within the policy of the designated entity.</li></ol><p><br></p><p>Qualifications:</p><ul><li>Graduate from a recognized medical school.</li><li>Master Degree or equivalent qualification in the desired speciality.</li></ul><p><br></p><p>Years &amp; Nature of Experience:</p><ul><li>Two (2) years specialized professional post qualification experience in the desired specialty in a recognized center or hospital.</li></ul><p><br></p>

<p><strong>Job Purpose</strong></p><p>The Customer Experience Manager leads the design and improvement of the customer journey across every touchpoint, from first contact and purchase through service, support and beyond. The goal is to raise customer satisfaction, retention and loyalty, and turn every interaction into a consistent, high-quality experience that strengthens the brand and drives revenue growth.</p><p><strong>Key Duties and Responsibilities</strong></p><p><em>Strategy and Customer Journey</em></p><ul><li>Develop an annual customer experience strategy aligned with the company’s commercial and marketing goals.</li><li>Map the full customer journey (pre-purchase, purchase, post-purchase) across all channels, and identify pain points and improvement opportunities.</li><li>Design tailored programs and service standards for key customer segments (e.g. new customers, high-value customers, B2B clients, customers with special needs).</li></ul><p><em>Service Delivery and Operations</em></p><ul><li>Set and maintain service standards across all channels: branches, call center, website, app, social media and email.</li><li>Coordinate with sales, operations, customer service, IT and product teams to remove friction and ensure a seamless experience.</li><li>Oversee complaint handling and escalation processes, ensuring timely and fair resolution.</li><li>Lead and train frontline and customer service teams on service standards, communication and problem-solving.</li></ul><p><em>Loyalty, Retention and Digital Experience</em></p><ul><li>Develop loyalty, rewards and retention programs that increase customer lifetime value.</li><li>Work with the digital team to improve the website, app, self-service tools and online journeys.</li><li>Build a voice-of-the-customer program, including customer panels and regular engagement with key customers.</li></ul><p><em>Measurement and Continuous Improvement</em></p><ul><li>Measure customer satisfaction through surveys, Net Promoter Score (NPS), CSAT and Customer Effort Score (CES), and analyze feedback, complaints and service data.</li><li>Define and track customer experience KPIs and dashboards.</li><li>Prepare regular reports for management with findings, recommendations and improvement plans.</li><li>Track global best practices in customer experience and apply what fits.</li></ul><p><em>Partnerships and Budget</em></p><ul><li>Work with marketing and partnership teams to ensure campaigns and partner offers add real value for customers.</li><li>Manage the customer experience budget, contract vendors and service providers (e.g. survey platforms, mystery shopping, CRM tools), and monitor their performance.</li><li>Ensure compliance with applicable regulations, consumer protection standards, data privacy requirements and accessibility for customers with disabilities.</li></ul><p><strong>Qualifications and Experience</strong></p><ul><li>Bachelor’s degree in marketing, business administration, management or a related field.</li><li>At least 5 years of experience in customer experience, customer service or marketing, including at least 2 years in a leadership role.</li><li>Proven track record improving customer satisfaction metrics and leading frontline or service teams.</li><li>Strong analytical skills and experience with CRM systems and customer feedback tools.</li><li>Fluency in Arabic and English, spoken and written.</li><li>Preferred: a certification in customer experience (e.g. CCXP) or experience in a relevant sector.</li></ul><p><br></p>

Hungerstation is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.<br><br><strong>Job Description<br><br></strong><strong>Purpose<br><br></strong>To manage care reporting, MIS, and all the workforce management tasks, including analyzing agent historical<br><br>performance; generating and overseeing schedules, and schedule adherence in order to enhance the overall<br><br>customer experience journey. within the Organizational policies and procedures.<br><br><strong>Key Accountabilities And Activities<br><br></strong><strong>Workforce Management<br><br></strong><ul><li>Define the most accurate forecast for different functions and calculate the right sizing per function.</li><li>Coordinate with operations team to implement work schedule, keep track of the changes to forecast, and shift swapping.</li><li>Providing timely and accurate Management Information to support the Call Centre Management team in driving efficiencies at the team and individual agent level</li><li>Perform basic functions like running reports, exporting data, changing agent skills, and activating agent traces.</li><li> Responsible for maintaining accurate employee information in WFM and other databases.</li><li> Monitoring schedule adherence and notifying the operations team when agents are out of adherence.</li><li>Work out various alternatives for identifying staffing needs and sources.</li><li> Responsible for calling data strategy including the scheduling of calling lists to ensure maximum productivity and dataset penetration</li><li>Responsible for day-to-day Dialer management and daily reporting of dialer activity to include all relevant reports e.g., Calling list and campaign</li><li> Monitor the team and agent performance for inbound and outbound systems maintaining maximum productivity</li><li> Liaise with Shift Managers and Agents to maximize company campaigns<br><br></li></ul><strong>Governance and Resilience<br><br></strong><ul><li>Follow all relevant policies, procedures, and processes in order for the daily work to be carried out in a controlled and consistent manner</li><li>Contribute to the identification of opportunities for continuous improvement of processes, practices, work processes, cost effectiveness, and productivity enhancement</li><li>Promote to other employees within the organization the implementation and adherence to policies, procedures, processes, and instructions<br><br></li></ul><strong>Daily Operations<br><br></strong><ul><li>Follow daily operations relating to the job to ensure work continuity</li><li>Contribute to preparing timely and accurate reports that concern the line of work to meet the requirements, objectives, and standards</li><li>Ensure the satisfaction of both internal and external customers by addressing their needs in a courteous and timely manner<br><br></li></ul><strong>Qualifications<br><br></strong><strong>QUALIFICATIONS/REQUIREMENTS<br><br></strong><ul><li>2 - 4 Years of relevant experience</li><li>Bachelor Degree in a relevant field is required</li></ul>

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<h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">About the Role</h3> <p style="margin:0 0 12px; ************;">King Faisal Specialist Hospital &amp; Research Centre in Riyadh is seeking a <strong style="font-weight:700;">Cardiovascular Technologist, Non-Invasive</strong>. This full-time role involves working independently to ensure a safe and proper environment for cardiac testing across various hospital settings, including laboratories, wards, operating rooms, the Cardiac Cath Lab, and the Emergency Room. The technologist will be responsible for producing meaningful diagnostic information for physician interpretation, requiring 2-5 years of relevant experience.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Key Responsibilities</h3> <ul style="margin:0 0 12px; padding-inline-start:24px; list-style-type:disc; list-style-position:outside;"> <li style="margin:0 0 6px;">Perform non-invasive cardiac investigations, including ECG, Holter monitoring, stress testing, pacemaker and ICD analysis, blood pressure monitoring, and echocardiography procedures such as Transesophageal Echocardiography (TEE) and Stress Echocardiography (SE).</li> <li style="margin:0 0 6px;">Conduct urgent procedures on critically ill patients in various locations, including wards, operating rooms, Cardiac Cath Labs, ICUs, and the Emergency Room.</li> <li style="margin:0 0 6px;">Assist physicians during procedures in the operating room, Cardiac Cath Lab, or other required settings.</li> <li style="margin:0 0 6px;">Monitor patients during procedures, identify signs of distress or medical emergencies, take remedial action, and notify nurses or physicians as necessary.</li> <li style="margin:0 0 6px;">Generate diagnostic information, obtain measured and calculated data, and prepare preliminary reports for review by reporting physicians.</li> <li style="margin:0 0 6px;">Document and log all patient events and procedures accurately.</li> <li style="margin:0 0 6px;">Ensure a safe environment and the safe operation of equipment, monitoring equipment for hazards or repair needs and reporting them to the Senior Cardiovascular Technologist or Manager. Calibrate and operate equipment as required.</li> <li style="margin:0 0 6px;">Clean and disinfect clinical equipment in accordance with Laboratory and Hospital policies, as well as manufacturer instructions.</li> <li style="margin:0 0 6px;">Maintain procedure rooms to ensure they are clean, tidy, and adequately stocked with supplies, linen, and other necessary items.</li> <li style="margin:0 0 6px;">Participate in the on-call roster and assist with emergency resuscitation procedures.</li> </ul> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Operational Compliance</h3> <ul style="margin:0 0 12px; padding-inline-start:24px; list-style-type:disc; list-style-position:outside;"> <li style="margin:0 0 6px;">Demonstrate understanding of sterile techniques for the Cardiac Cath Lab, operating room, and isolation patients.</li> <li style="margin:0 0 6px;">Adhere to infection control policies within the Non-Invasive Cardiology Lab.</li> <li style="margin:0 0 6px;">Comply with section policies, procedures, and protocols, and follow the section's quality improvement program in line with CBAHI, JCI, SFDA, and other accreditation agency standards.</li> <li style="margin:0 0 6px;">Observe radiation safety rules and regulations of the hospital, in accordance with KACST, * CARE, and other national or international regulatory bodies.</li> </ul> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Qualifications and Experience</h3> <p style="margin:0 0 12px; ************;">Candidates for this position should possess 2-5 years of experience in cardiovascular technology, specifically in non-invasive procedures. The role requires the ability to recognize and eliminate artifacts to produce accurate diagnostic information, which is critical for physician interpretation.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Work Environment</h3> <p style="margin:0 0 12px; ************;">The Cardiovascular Technologist will work across various clinical environments, including the laboratory, patient wards, operating rooms, Cardiac Cath Lab, and Emergency Room. The role demands adaptability and the ability to perform urgent procedures on critically ill patients in diverse settings. This is a full-time position based in Riyadh.</p>

<h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">About the Role</h3> <p style="margin:0 0 12px; ************;">alfanar is seeking a Call Center Representative to join its team in Riyadh. This full-time role focuses on delivering high-quality customer service by managing inbound and outbound calls, processing service requests and complaints, and ensuring timely follow-up and resolution in line with company standards and customer satisfaction goals. The position requires 0-1 years of experience.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Key Responsibilities</h3> <ul style="margin:0 0 12px; padding-inline-start:24px; list-style-type:disc; list-style-position:outside;"> <li style="margin:0 0 6px;">Receive and handle all incoming calls through the toll-free number promptly and professionally.</li> <li style="margin:0 0 6px;">Actively listen to customers to accurately identify their needs and provide appropriate solutions or guidance.</li> <li style="margin:0 0 6px;">Create detailed service tickets in the Cloud for Customers (C4C) system for various requests, including spare parts, maintenance, inquiries, complaints, service needs, and warranty documentation.</li> <li style="margin:0 0 6px;">Ensure accurate and complete data entry for all customer interactions and requests.</li> <li style="margin:0 0 6px;">Assign tickets to relevant internal departments or personnel based on the nature of the request.</li> <li style="margin:0 0 6px;">Monitor and follow up on open tickets to ensure timely resolution and closure in line with service level agreements.</li> <li style="margin:0 0 6px;">Maintain clear and proactive communication with customers throughout the process.</li> <li style="margin:0 0 6px;">Handle recorded voice messages by retrieving caller details, initiating contact, and logging new tickets as needed.</li> <li style="margin:0 0 6px;">Transfer calls from the Unified Number to appropriate departments or extensions and respond to customer queries with accurate and up-to-date information.</li> <li style="margin:0 0 6px;">Demonstrate professional behavior and communication skills during all customer interactions.</li> <li style="margin:0 0 6px;">Conduct outbound calling campaigns for follow-ups, surveys, or promotional activities as required.</li> </ul> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Performance and Development</h3> <ul style="margin:0 0 12px; padding-inline-start:24px; list-style-type:disc; list-style-position:outside;"> <li style="margin:0 0 6px;">Participate in ongoing training sessions, workshops, and seminars to enhance product knowledge and service skills.</li> <li style="margin:0 0 6px;">Consistently meet or exceed assigned individual and team performance targets in both quality and quantity metrics.</li> </ul> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Role Accountabilities</h3> <ul style="margin:0 0 12px; padding-inline-start:24px; list-style-type:disc; list-style-position:outside;"> <li style="margin:0 0 6px;"><strong style="font-weight:700;">HR Proficiency:</strong> Ability to obtain updated soft and technical skills related to the job.</li> <li style="margin:0 0 6px;"><strong style="font-weight:700;">Delivery:</strong> Perform planned activities to meet operational and development targets as per delivery schedules, utilizing resources effectively to achieve objectives within efficient cost and time. Provide periodic reports detailing deviations and execution of planned tasks.</li> <li style="margin:0 0 6px;"><strong style="font-weight:700;">Problem-Solving:</strong> Solve related problems and escalate complex operational issues.</li> <li style="margin:0 0 6px;"><strong style="font-weight:700;">Quality:</strong> Ensure quality requirements to develop effective quality control and processes, including specifications for products, processes, or related activities.</li> <li style="margin:0 0 6px;"><strong style="font-weight:700;">Business Process Improvements:</strong> Coordinate well-defined written systems, policies, procedures, and seek automation opportunities.</li> <li style="margin:0 0 6px;"><strong style="font-weight:700;">Compliance:</strong> Comply with related policies, procedures, and work instructions.</li> <li style="margin:0 0 6px;"><strong style="font-weight:700;">Health, Safety, and Environment:</strong> Ensure compliance with relevant safety, quality, and environmental management procedures and controls within the defined area of work activity to guarantee safety, legislative compliance, and delivery of high-quality products/services.</li> </ul> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Qualifications and Experience</h3> <ul style="margin:0 0 12px; padding-inline-start:24px; list-style-type:disc; list-style-position:outside;"> <li style="margin:0 0 6px;">0-1 years of relevant experience.</li> </ul> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Application Information</h3> <p style="margin:0 0 12px; ************;">This is a full-time position based in Riyadh. Salary details will be discussed during the interview process.</p>

<div dir="rtl"><h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">About the Role</h3> <p style="margin:0 0 12px; ************;">King Faisal Specialist Hospital &amp; Research Center (KFSH) | مستشفى الملك فيصل التخصصي is seeking a <strong style="font-weight:700;">CARDIOVASCULAR TECHNOLOGIST, NON-INVASIVE ELECTROPHYSIOLOGY</strong> to join their team in Riyadh. This full-time position requires 2-5 years of experience and involves working independently to ensure a safe and proper testing environment in various clinical settings.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Role Overview</h3> <p style="margin:0 0 12px; ************;">The Cardiovascular Technologist will be responsible for performing non-invasive cardiac investigations and urgent procedures on critically ill patients across different hospital areas, including the laboratory, wards, operating room, Cardiac Cath Lab, and Emergency Room. The role involves recognizing and eliminating artifacts to produce meaningful diagnostic information for physician interpretation.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Key Responsibilities</h3> <ul style="margin:0 0 12px; padding-inline-start:24px; list-style-type:disc; list-style-position:outside;"> <li style="margin:0 0 6px;">Perform non-invasive cardiac investigations such as ECG, Holter monitoring, stress testing, pacemaker and ICD analysis, blood pressure monitoring, and echocardiography procedures including Transesophageal Echocardiography (TEE) and Stress Echocardiography (SE).</li> <li style="margin:0 0 6px;">Conduct urgent procedures on critically ill patients portably in various locations including wards, OR, Cardiac Cath Lab, ICUs, and Emergency Room.</li> <li style="margin:0 0 6px;">Assist physicians with procedures in the OR, Cardiac Cath Lab, or other settings as required.</li> <li style="margin:0 0 6px;">Observe and monitor patients during procedures, noting signs of distress or medical emergencies, taking remedial action, and notifying nursing or medical staff as necessary.</li> <li style="margin:0 0 6px;">Produce diagnostic information, obtain measured and calculated data, and prepare preliminary reports for review by the reporting physician.</li> <li style="margin:0 0 6px;">Document and log all patient events and procedures accurately.</li> <li style="margin:0 0 6px;">Ensure a safe environment and safe operation of equipment, monitoring equipment, reporting hazards or repair needs, and calibrating equipment as required.</li> <li style="margin:0 0 6px;">Clean and disinfect clinical equipment in accordance with Laboratory and Hospital policies or manufacturer instructions.</li> <li style="margin:0 0 6px;">Ensure procedure rooms are clean, tidy, and adequately stocked with supplies, linen, and other necessary items.</li> <li style="margin:0 0 6px;">Participate in the on-call roster and assist with emergency resuscitation procedures.</li> <li style="margin:0 0 6px;">Apply sterile technique for Cardiac Cath Lab, OR, and isolation patients, and adhere to infection control policies within the Non-Invasive Cardiology Lab.</li> <li style="margin:0 0 6px;">Comply with section policies, procedures, protocols, and the section's quality improvement program in accordance with CBAHI, JCI, SFDA, and other accreditation agency standards.</li> <li style="margin:0 0 6px;">Adhere to Radiation safety rules and regulations of the hospital, KACST, * CARE, and other national or international regulatory bodies.</li> </ul> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Qualifications and Requirements</h3> <ul style="margin:0 0 12px; padding-inline-start:24px; list-style-type:disc; list-style-position:outside;"> <li style="margin:0 0 6px;">A minimum of 2-5 years of relevant experience is required.</li> <li style="margin:0 0 6px;">Current registration from the country of origin is mandatory.</li> <li style="margin:0 0 6px;">Current registration with the Saudi Commission for Health Specialist (SCHS) is required.</li> </ul> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Work Environment</h3> <p style="margin:0 0 12px; ************;">This is a full-time position based in Riyadh, Saudi Arabia, within a hospital setting that requires adaptability to various clinical environments including critical care areas.</p></div>

<p><strong>Job Purpose</strong></p><p>The Customer Experience Manager leads the design and improvement of the customer journey across every touchpoint, from first contact and purchase through service, support and beyond. The goal is to raise customer satisfaction, retention and loyalty, and turn every interaction into a consistent, high-quality experience that strengthens the brand and drives revenue growth.</p><p><strong>Key Duties and Responsibilities</strong></p><p><em>Strategy and Customer Journey</em></p><ul><li>Develop an annual customer experience strategy aligned with the company’s commercial and marketing goals.</li><li>Map the full customer journey (pre-purchase, purchase, post-purchase) across all channels, and identify pain points and improvement opportunities.</li><li>Design tailored programs and service standards for key customer segments (e.g. new customers, high-value customers, B2B clients, customers with special needs).</li></ul><p><em>Service Delivery and Operations</em></p><ul><li>Set and maintain service standards across all channels: branches, call center, website, app, social media and email.</li><li>Coordinate with sales, operations, customer service, IT and product teams to remove friction and ensure a seamless experience.</li><li>Oversee complaint handling and escalation processes, ensuring timely and fair resolution.</li><li>Lead and train frontline and customer service teams on service standards, communication and problem-solving.</li></ul><p><em>Loyalty, Retention and Digital Experience</em></p><ul><li>Develop loyalty, rewards and retention programs that increase customer lifetime value.</li><li>Work with the digital team to improve the website, app, self-service tools and online journeys.</li><li>Build a voice-of-the-customer program, including customer panels and regular engagement with key customers.</li></ul><p><em>Measurement and Continuous Improvement</em></p><ul><li>Measure customer satisfaction through surveys, Net Promoter Score (NPS), CSAT and Customer Effort Score (CES), and analyze feedback, complaints and service data.</li><li>Define and track customer experience KPIs and dashboards.</li><li>Prepare regular reports for management with findings, recommendations and improvement plans.</li><li>Track global best practices in customer experience and apply what fits.</li></ul><p><em>Partnerships and Budget</em></p><ul><li>Work with marketing and partnership teams to ensure campaigns and partner offers add real value for customers.</li><li>Manage the customer experience budget, contract vendors and service providers (e.g. survey platforms, mystery shopping, CRM tools), and monitor their performance.</li><li>Ensure compliance with applicable regulations, consumer protection standards, data privacy requirements and accessibility for customers with disabilities.</li></ul><p><strong>Qualifications and Experience</strong></p><ul><li>Bachelor’s degree in marketing, business administration, management or a related field.</li><li>At least 5 years of experience in customer experience, customer service or marketing, including at least 2 years in a leadership role.</li><li>Proven track record improving customer satisfaction metrics and leading frontline or service teams.</li><li>Strong analytical skills and experience with CRM systems and customer feedback tools.</li><li>Fluency in Arabic and English, spoken and written.</li><li>Preferred: a certification in customer experience (e.g. CCXP) or experience in a relevant sector.</li></ul><p><br></p>

<h3 >About the Role</h3> <p >King Faisal Specialist Hospital &amp; Research Center (KFSH) in Riyadh is seeking a <strong >Consultant, General Dentistry</strong> for a full-time position. This role is responsible for the diagnosis and treatment of medical diseases and conditions, alongside providing comprehensive medical care within the field of General Dentistry. The Consultant will operate in strict adherence to current medical staff bylaws, rules, regulations, and the hospital's established policies and procedures.</p> <h3 >Clinical Responsibilities</h3> <p >The Consultant will deliver high-quality patient care across all aspects of General Dentistry, aligned with approved clinical privileges. Key clinical duties include:</p> <ul > <li >Providing consultation services for inpatients and emergency room cases upon request, ensuring timely responses as per KFSH&amp;RC policy.</li> <li >Ensuring the timely completion, accuracy, and eligibility of medical records.</li> <li >Providing on-call services and maintaining availability with prescribed response times in accordance with hospital policy.</li> <li >Conducting daily morning rounds to identify patients ready for discharge and ensuring discharge orders are written 24 hours prior to discharge.</li> <li >Performing any other assigned clinical responsibilities related to General Dentistry.</li> </ul> <h3 >Academic Contributions</h3> <p >This role involves active participation in the academic mission of the department and hospital, including:</p> <ul > <li >Providing orientation, bedside training, and supervision to interns, residents, and fellows as assigned.</li> <li >Participating in the Department’s educational activities and training programs.</li> <li >Attending national and international medical conferences to stay abreast of advancements.</li> <li >Maintaining and enhancing professional knowledge and fulfilling continuing education requirements.</li> </ul> <h3 >Research Engagement</h3> <p >The Consultant will contribute to the hospital's research initiatives by:</p> <ul > <li >Participating in clinical, basic, and translational research projects in accordance with the Research Advisory Council Policy.</li> <li >Working to advance knowledge, improve the quality of postgraduate education, and contribute to the national and international recognition of KFSH&amp;RC.</li> </ul> <h3 >Administrative Duties</h3> <p >The role includes various administrative responsibilities essential for departmental and hospital operations:</p> <ul > <li >Undertaking administrative duties as assigned by the Head of Section or Chairman.</li> <li >Participating in all mandatory departmental activities and serving on departmental and hospital committees, as required.</li> <li >Assisting the department in developing and implementing techniques and practices to maximize resource utilization across KFSH&amp;RC.</li> <li >Adhering to current hospital and medical staff bylaws, all relevant rules, regulations, and policies, and staying updated on any changes.</li> <li >Following all hospital-related policies and procedures.</li> <li >Participating in personal and peer education, training, and development as applicable.</li> </ul> <h3 >Qualifications and Experience</h3> <p >Candidates for the Consultant, General Dentistry position are required to possess:</p> <ul > <li >A minimum of <strong >5 to 10 years of relevant experience</strong> in General Dentistry.</li> <li >Demonstrated qualifications and adherence to current medical staff bylaws, rules, regulations, and hospital policies for a Consultant-level role.</li> </ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <b>About Cigna Healthcare</b><br><p>Cigna Healthcare is a global health service company dedicated to transforming healthcare. With roots in the U.S. and operations in over 30 countries, we serve more than 180 million customers and patients worldwide. Ranked 14th on the Fortune 500 in 2026, Cigna is recognised as one of the most trusted and influential names in the industry.</p><br><p>Our mission is to improve the health, well-being, and peace of mind of those we serve.</p><br><p>You'll join a globally recognised organisation where trust, clear communication, and a positive culture shape how we work. Our leaders are consistent, approachable, and supportive, helping you maintain balance while doing meaningful work.</p><br><p>We look for people who thrive in collaborative environments, care about meaningful change, and want to grow in a company that puts people first. At Cigna Healthcare, your work contributes to better care experiences and supports customers through important moments in their lives.</p><br><br><b>About the Role</b><p>The Customer Service Lead Representative plays a critical role in supporting the delivery of exceptional customer service across member, provider, client, and broker interactions while providing day-to-day operational support within the contact centre.</p><br><p>This role serves as a senior technical and operational resource, managing complex enquiries, complaints, escalations, and service recovery activities while helping ensure service continuity, workload visibility, and adherence to service standards.</p><br><p>Working closely with the Customer Service Manager, the Customer Service Lead Representative provides floor support, operational guidance, and knowledge sharing to Customer Service Representatives, helping to drive service quality and operational effectiveness.</p><br><p>This is not a formal people management role and does not include employee performance management, disciplinary authority, or approval responsibilities.</p><br><br><b>What You'll Do</b><ul><li>Investigate and resolve complex customer enquiries, complaints, appeals, and escalated service issues across calls, emails, and written correspondence.</li><li>Act as the primary operational and technical escalation point for cases requiring advanced research, coordination, policy interpretation, or procedural guidance.</li><li>Interpret policy provisions, benefits, procedures, and operational requirements to determine appropriate solutions and escalation pathways.</li><li>Maintain end-to-end ownership of escalated cases, ensuring timely resolution, accurate documentation, proactive follow-up, and clear customer communication.</li><li>Support service recovery activities by managing customer expectations, coordinating corrective actions, and ensuring customer concerns are effectively addressed.</li><li>Collaborate with Health Plans, Claims, Approvals, Service Centres, Providers, IT, and other stakeholders to facilitate prompt resolution of customer issues.</li><li>Build effective working relationships with internal and external stakeholders while supporting a seamless customer experience.</li><li>Monitor service queues, pending inventories, backlogs, ageing cases, and service-level risks, escalating concerns appropriately to the Customer Service Supervisor.</li><li>Support workload coordination and operational prioritisation based on customer impact, service commitments, and business requirements.</li><li>Ensure effective shift handovers through accurate communication of priority cases, unresolved issues, and operational updates.</li><li>Assist with the preparation of operational updates, service-level reports, escalation summaries, workload status reports, and risk visibility reporting.</li><li>Identify recurring service issues, root causes, process gaps, and customer experience challenges, providing recommendations for improvement.</li><li>Contribute to knowledge-sharing initiatives, onboarding activities, refresher training sessions, process enhancements, and quality improvement programmes.</li><li>Support quality assurance reviews, compliance activities, audits, and operational governance requirements.</li><li>Maintain accurate customer records and ensure all activities comply with company policies, regulatory requirements, confidentiality obligations, information security standards, and data privacy requirements.</li><li>Continue supporting core customer service activities during periods of high contact volumes, operational peaks, and business-critical events.</li><li>Provide designated operational support coverage during the absence of the Customer Service Manager while remaining within the role's defined authority limits.</li></ul><br><b>What You'll Bring</b><ul><li>Diploma or Bachelor's degree, preferably in Business Administration, Healthcare Administration, Customer Service Management, or a related discipline.</li><li>Minimum of 3 to 5 years of experience in customer service, member services, client services, call centre/contact centre operations, or a related customer support environment.</li><li>Demonstrated experience managing complex customer enquiries, complaints, escalations, and service recovery situations.</li><li>Experience within the healthcare insurance industry is strongly preferred; experience within insurance, managed care, banking, financial services, or third-party administration environments will also be considered.</li><li>Strong understanding of contact centre operations, service levels, escalation management, workload prioritisation, case ownership, and queue management principles.</li><li>Proven ability to work independently, manage competing priorities, and maintain service quality under pressure.</li><li>Fluency in written and spoken Arabic and English.</li><li>Willingness to work flexible shifts in line with business requirements.</li></ul><br><b>Skills</b><b>Soft Skills</b><ul><li>Strong communication skills with the ability to engage professionally and empathetically with customers and stakeholders.</li><li>Customer-focused mindset with sound judgement and professionalism in sensitive or challenging situations.</li><li>Strong problem-solving and analytical capabilities with the ability to make decisions within established guidelines.</li><li>Excellent organisational, prioritisation, and time-management skills.</li><li>Ability to guide, coach, and influence colleagues through expertise and collaboration rather than formal authority.</li><li>Strong stakeholder management and relationship-building skills.</li><li>High levels of accountability, ownership, and attention to detail.</li><li>Ability to adapt to changing priorities, operational demands, and business needs.</li></ul><br><b>Technical / Functional Skills</b><ul><li>Strong knowledge of customer service operations, escalation management, complaint resolution, and service recovery principles.</li><li>Ability to accurately interpret insurance policies, customer benefits, procedures, and operational requirements.</li><li>Understanding of contact centre performance metrics, including service levels, turnaround times, quality scores, response times, customer satisfaction, and productivity measures.</li><li>Experience monitoring queues, workloads, pending inventories, backlogs, and operational performance risks.</li><li>Ability to identify trends, root causes, operational gaps, and opportunities for continuous improvement.</li><li>Intermediate to advanced Microsoft Office skills, particularly Excel, Outlook, and PowerPoint.</li><li>Experience using CRM systems, customer service platforms, and case management tools.</li><li>Strong multitasking capability within a fast-paced, high-volume operational environment.</li><li>Ability to maintain accurate case records, escalation logs, operational updates, and customer interaction documentation.</li></ul><br><b>Nice to Have</b><ul><li>Knowledge of healthcare insurance operations, medical terminology, and healthcare service delivery models.</li><li>Experience supporting onboarding, floor support, knowledge-sharing, quality calibration, or process improvement initiatives.</li><li>Experience preparing service-level reports, operational dashboards, workload updates, or escalation reporting.</li><li>Familiarity with complaint management frameworks, quality improvement methodologies, and continuous improvement practices.</li></ul><br><b>Why Join Us</b><ul><li>Competitive salary aligned with market benchmarks.</li><li>Multicultural and collaborative working environment.</li><li>Private Medical Insurance.</li><li>Employee Wellbeing Benefits.</li><li>Educational Development Program supporting continuous learning and professional growth.</li></ul><p><b>About The Cigna Group </b></p><br>Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.<p><i>Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.</i></p><br><p><i>If</i><i><span> you require reasonable accommodation in completing the online application process, please email: <span><span>SeeYourselfEMEA@cigna.com</span></span> for support. Do not email <span><span>SeeYourselfEMEA@cigna.com</span></span> for an update on your application or to provide your resume as you will not receive a response.</span></i></p><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> 2+ years </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>