Call Center Jobs in Saudi

<p>The Order Taker is responsible for accurately receiving, processing, and coordinating guest food and beverage orders for FAENA. The role ensures seamless communication between guests and kitchen or service teams, delivering prompt, accurate, and high-quality service in line with the resort s luxury hospitality standards.</p><p><strong>Desired Candidate Profile</strong></p><div> <p>High school diploma or equivalent required; hospitality training is an advantage.</p> <p>1 2 years of experience in customer service, call center, F&amp;B, or hotel operations preferred.</p> <p>Basic knowledge of food and beverage menus, service standards, and order handling processes.</p> <p>Familiarity with POS or hotel ordering systems is an advantage.</p> <p>Fluency in English required; additional languages are an advantage.</p> </div>

<p>Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success, we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail and supply chain.</p><p><br></p><p><strong>Experience - 8+ years </strong></p><p><strong>Job Title: IVR Developer</strong></p><p><strong>Location: </strong>Riyadh</p><p><br></p><p>We are seeking a skilled IVR developer with proven experience in designing , building, and maintaining automated telephony systems, creating voice-driven applications for self-service on telephony platforms scripting languages, and backend APIs to optimize call flows.</p><p><strong>Objective:</strong></p><p>Design, develop, and implement the IVR solution aligned with business requirements and customer experience goals.</p><p><strong>Responsibilities:</strong></p><p>• Bachelor's degree in computer science, or a related field.</p><p>•8+ years of strong background of contact center such as Zoom, Bright-pattern, Cisco &amp; Avaya.</p><p>• Design, develop, and implement Interactive Voice Response (IVR) applications tailored to organizational requirements.</p><p>• Build call flows, menus, prompts, and routing logic to optimize caller experience.</p><p>• Develop custom IVR scripts using industry-standard tools (e.g., Avaya, Cisco, Genesys, Twilio, Zoom, Amazon Connect).</p><p>• Integrate IVR with CRM, C2M, ERP, contact center, and ticketing systems.</p><p>• Work with APIs, databases, and middleware for data-driven IVR responses.</p><p>• Ensure seamless integration with telephony platforms (SIP, VoIP, PSTN).</p><p>• Enable IVR to support multi-channel engagement (voice, SMS, chatbot handoff)</p><p>• Configure IVR systems to support multi-language menus.</p><p>• Implement features like call queuing, skill-based routing, callback options, self-service portals.</p><p>• Customize IVR workflows based on business needs and customer journey mapping.</p><p>• Conduct end-to-end testing of IVR flows before production release.</p><p>• Perform load and stress testing to ensure system stability under high call volumes.</p><p>• Debug, troubleshoot, and resolve IVR-related issues promptly.</p><p>• Provide ongoing support, monitoring, and performance optimization of IVR systems.</p><p>• Maintain documentation for IVR workflows, configurations, and updates.</p><p>• Conduct the health check on quarterly based to ensure the system functional.</p><p>• Address the identify vulnerability by information security team.</p><p><br></p><p><strong>WHAT’S ON OFFER</strong></p><p>You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.</p><p>To submit your application, please apply online or email your UPDATED CV in Microsoft Word format to saranya<strong>@aven-sys.com </strong>Your interest will be treated with strict confidentiality.</p><p><br></p><p>CONSULTANT DETAILS</p><p>Consultant Name: Saranya</p><p>Avensys Consulting Pte Ltd</p><p>EA Licence 12C5759 .</p><p><br></p>

<p>Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success, we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail and supply chain.</p><p><br></p><p><strong>Experience - 8+ years </strong></p><p><strong>Job Title: IVR Developer</strong></p><p><strong>Location: </strong>Riyadh</p><p><br></p><p>We are seeking a skilled IVR developer with proven experience in designing , building, and maintaining automated telephony systems, creating voice-driven applications for self-service on telephony platforms scripting languages, and backend APIs to optimize call flows.</p><p><strong>Objective:</strong></p><p>Design, develop, and implement the IVR solution aligned with business requirements and customer experience goals.</p><p><strong>Responsibilities:</strong></p><p>• Bachelor's degree in computer science, or a related field.</p><p>•8+ years of strong background of contact center such as Zoom, Bright-pattern, Cisco &amp; Avaya.</p><p>• Design, develop, and implement Interactive Voice Response (IVR) applications tailored to organizational requirements.</p><p>• Build call flows, menus, prompts, and routing logic to optimize caller experience.</p><p>• Develop custom IVR scripts using industry-standard tools (e.g., Avaya, Cisco, Genesys, Twilio, Zoom, Amazon Connect).</p><p>• Integrate IVR with CRM, C2M, ERP, contact center, and ticketing systems.</p><p>• Work with APIs, databases, and middleware for data-driven IVR responses.</p><p>• Ensure seamless integration with telephony platforms (SIP, VoIP, PSTN).</p><p>• Enable IVR to support multi-channel engagement (voice, SMS, chatbot handoff)</p><p>• Configure IVR systems to support multi-language menus.</p><p>• Implement features like call queuing, skill-based routing, callback options, self-service portals.</p><p>• Customize IVR workflows based on business needs and customer journey mapping.</p><p>• Conduct end-to-end testing of IVR flows before production release.</p><p>• Perform load and stress testing to ensure system stability under high call volumes.</p><p>• Debug, troubleshoot, and resolve IVR-related issues promptly.</p><p>• Provide ongoing support, monitoring, and performance optimization of IVR systems.</p><p>• Maintain documentation for IVR workflows, configurations, and updates.</p><p>• Conduct the health check on quarterly based to ensure the system functional.</p><p>• Address the identify vulnerability by information security team.</p><p><br></p><p><strong>WHAT’S ON OFFER</strong></p><p>You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.</p><p>To submit your application, please apply online or email your UPDATED CV in Microsoft Word format to saranya<strong>@aven-sys.com </strong>Your interest will be treated with strict confidentiality.</p><p><br></p><p>CONSULTANT DETAILS</p><p>Consultant Name: Saranya</p><p>Avensys Consulting Pte Ltd</p><p>EA Licence 12C5759 .</p><p><br></p>

<h3>About Advanced Metals Company (AMCO)</h3><p>Advanced Metals Company (AMCO) is seeking a <strong>Sales Engineer</strong> to join their team in Dammam, Eastern Province. This full-time role is crucial for managing and expanding the customer base to achieve sustained sales growth and meet company objectives.</p><h3>Role Purpose</h3><p>The primary purpose of the Sales Engineer is to drive sales growth by actively engaging with existing and prospective clients. This involves promoting repair products and services, expanding market share, and ensuring alignment with the company's sales targets.</p><h3>Key Responsibilities</h3><ul><li>Call on assigned accounts to sell repair products and services within a specified territory.</li><li>Engage prospective clients to grow market share within the assigned territory.</li><li>Focus on achieving personal sales targets and business development goals.</li><li>Collaborate with the Service Center Sales Manager and other Sales Engineers to ensure proper shop loading throughout the year.</li><li>Build relationships with various individuals at customer sites, including rotating equipment engineers, maintenance managers/supervisors, purchasing agents/managers, and site management.</li><li>Troubleshoot customer problems, focusing on "bad actors" to solve performance issues, improve energy and operating costs, and enhance overall equipment reliability.</li><li>Understand and stay updated on customer processes.</li><li>Stay informed about product capabilities and enhancements for AMCO products, as well as related competitor products.</li><li>Prepare presentations and proposals to secure new orders, including a thorough review of customer specifications and commercial requirements.</li><li>Coordinate and resolve customer service issues to retain customers and identify opportunities for future revenue.</li><li>Assist as needed in collecting accounts receivable on past due accounts.</li><li>Travel as required to call on customers.</li><li>Manage personal travel and entertainment budget.</li><li>Complete call, sales, and expense reports in a timely manner.</li><li>Represent the company professionally and positively in front of customers.</li></ul><h3>Qualifications and Experience</h3><p>Candidates should possess <strong>2-5 years of relevant experience</strong> in a sales engineering role. A strong understanding of sales processes and customer relationship management is essential for success in this position.</p><h3>Work Environment</h3><p>This is a full-time position based in Dammam, requiring regular travel to customer sites within the assigned territory. The role involves working closely with the Service Center Sales Manager and other sales engineers.</p><h3>Application Process</h3><p>Salary details for this position will be discussed during the interview process. Interested candidates are encouraged to apply.</p>

<strong>Role Purpose<br><br></strong>To manage and expand customer base in order to promote sustained sales growth to achieve company sales objectives<em>.<br><br></em><strong>Job Accountabilities &amp; Activities<br><br></strong><ul><li> Calling on assigned accounts to sell repair products and services within a specified territory</li><li> Calling on prospective clients to grow market share within the assigned territory</li><li> Focusing on personal sales target and business development</li><li> Working closely with the Service Center Sales Manager and other Sales Engineers within the Service Centre to ensure proper shop loading throughout the year</li><li> Building relationship with various individuals within a customer’s site. These may include rotating equipment engineers, maintenance manager or supervisor, purchasing agent or manager and site management</li><li> Troubleshooting of customer problems. Focusing on “bad actors” to solve performance problems, improving energy and operating costs, as well as overall equipment reliability</li><li> Understanding and keeping up to date on customer’s processes</li><li> Staying up to date on product capabilities and enhancement for AMCO products as well as related competitor products.</li><li> Preparation of presentation and proposals to obtain new orders including proper review of customer specifications and commercial requirements</li><li> Coordinating and resolving customer service issues in a manner that retains the customer and provides opportunity to additional revenue in the future</li><li> Assistance as needed in collecting accounts receivable on past due accounts</li><li>Traveling as needed to call on customers</li><li> Management of personal travel and entertainment budget</li><li> Completes call, sales and expense report on a timely basis</li><li> Acts appropriately in front of customers to represent the company in a positive manner<br><br></li></ul>Education &amp; Certifications<br><br>Degree in mechanical engineering or equivalent qualification<br><br><strong>Required Years Of Experience<br><br></strong>2+ years

<h3>About the Role</h3><p>FNRCO is seeking a Customer Support Representative to join their team in Makkah, specifically covering Jeddah and Makkah. This full-time position focuses on providing customer support for new corporate customer onboarding through an online digital platform. The role requires 2-5 years of experience.</p><h3>Role Overview</h3><p>The Customer Support Representative will be responsible for guiding corporate customers through the digital onboarding process. This involves addressing inquiries, reviewing applications, and ensuring a smooth transition for new clients. The position operates within a target-driven environment with specific Service Level Agreements (SLAs) to be met.</p><h3>Key Responsibilities</h3><ul><li>Support all customer inquiries and provide guidance on the steps involved in the entire onboarding process.</li><li>Review customer applications and provide necessary feedback to clients.</li><li>Answer customer calls received through a dedicated call center, providing guidance and support in both Arabic and English.</li><li>Approve applications and complete the internal due diligence process.</li><li>Adhere to set Service Level Agreements (SLAs) within a target-driven operation.</li></ul><h3>Qualifications and Experience</h3><ul><li>A minimum of 2-5 years of relevant experience is required for this role.</li><li>Ability to communicate effectively in both Arabic and English.</li><li>Prior experience in customer support or client onboarding is beneficial.</li></ul><h3>Training and Support</h3><p>Comprehensive training will be provided to ensure the successful execution of all tasks related to customer inquiries and the onboarding process.</p><h3>Work Environment</h3><p>This is a full-time position based in the Makkah region, covering operations in Jeddah and Makkah. The role involves working within a call center environment dedicated to supporting corporate customer onboarding.</p>

<h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">About the Role</h3> <p style="margin:0 0 12px; ************;">2P Perfect Presentation is seeking a <strong style="font-weight:700;">Customer Service English Agent</strong> to join their team in Riyadh, Saudi Arabia. This is a full-time position for individuals with 0-1 years of experience. The role focuses on ensuring a positive customer experience by understanding needs, resolving issues, and optimizing the customer journey.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Role Overview</h3> <p style="margin:0 0 12px; ************;">The English Call Center (CX) Agent will be a key point of contact for clients, responsible for delivering seamless and positive interactions. This position requires a proactive, solutions-oriented individual with fluency in English and a commitment to providing high-quality customer service.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Key Responsibilities</h3> <ul style="margin:0 0 12px; padding-inline-start:24px; list-style-type:disc; list-style-position:outside;"> <li style="margin:0 0 6px;">Handle customer inquiries and requests professionally and efficiently.</li> <li style="margin:0 0 6px;">Understand customer needs and provide appropriate solutions.</li> <li style="margin:0 0 6px;">Resolve customer issues while maintaining a high level of customer satisfaction.</li> <li style="margin:0 0 6px;">Ensure a smooth and positive customer experience across all interactions.</li> <li style="margin:0 0 6px;">Follow established customer service procedures, policies, and quality standards.</li> <li style="margin:0 0 6px;">Escalate complex issues to the appropriate teams when necessary.</li> <li style="margin:0 0 6px;">Maintain accurate records of customer interactions and follow up when required.</li> <li style="margin:0 0 6px;">Identify recurring customer issues and provide feedback to improve service quality.</li> </ul> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Qualifications and Requirements</h3> <ul style="margin:0 0 12px; padding-inline-start:24px; list-style-type:disc; list-style-position:outside;"> <li style="margin:0 0 6px;">0-1 years of experience in Call Center, Customer Service, or Customer Experience is preferred.</li> <li style="margin:0 0 6px;">Excellent communication and interpersonal skills.</li> <li style="margin:0 0 6px;">Strong problem-solving and active listening skills.</li> <li style="margin:0 0 6px;">Customer-focused and service-oriented mindset.</li> <li style="margin:0 0 6px;">Ability to work under pressure and handle challenging customer situations.</li> <li style="margin:0 0 6px;">Proactive and solutions-oriented approach.</li> <li style="margin:0 0 6px;">Good computer skills and ability to work with customer service systems.</li> </ul> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Work Location</h3> <p style="margin:0 0 12px; ************;">This full-time position is based in Riyadh, Saudi Arabia.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Application Process</h3> <p style="margin:0 0 12px; ************;">Candidates who meet the above requirements are encouraged to apply.</p>

Two Vacancies: Consultant OB/GYN & Senior Registrar OB/GYNMakkah Medical Center is expanding its Obstetrics & Gynecology team to deliver safe, comprehensive care for mother and baby.<br>Position 1: Consultant OB/GYN — Requirements MBBS / MD from a recognized medical school Valid Consultant OB/GYN classification and registration from SCFHSBoard certification (Saudi / Arab / American / Canadian / British) or accredited fellowship in Obstetrics & Gynecology Proficiency in cesarean sections, instrumental deliveries, and management of high-risk pregnancies Competence in gynecological laparoscopy and hysteroscopy Experience managing obstetric emergencies (postpartum hemorrhage, pre-eclampsia, shoulder dystocia) Valid BLS, ACLS, and NRP certification Experience supervising registrars and residents and leading a clinical team Familiarity with CBAHI / JCI standards and maternal safety protocols Competent use of EMR systems and accurate clinical documentation Fluency in English; Arabic is an advantage Eligibility to work in Saudi Arabia (transferable iqama for non-Saudi applicants)<br>Position 2: Senior Registrar OB/GYN — Requirements MBBS / MD from a recognized medical school Valid Senior Registrar OB/GYN classification and registration from SCFHSCompleted residency training in Obstetrics & Gynecology (board or equivalent) Ability to independently manage normal deliveries and assist in / perform cesarean sections Ability to manage obstetric and gynecological emergencies under consultant supervision Experience in antenatal clinics, labor and delivery, and inpatient ward coverage Valid BLS, ACLS, and NRP certification Willingness to work a rotating on-call and night shift schedule Competent use of EMR systems and accurate clinical documentation Fluency in English; Arabic is an advantage Eligibility to work in Saudi Arabia (transferable iqama for non-Saudi applicants)

Appointment Setting, Call Centre, Customer Aquisition, Customer Service, Inside Sales, Outbound Sales, Sales<br><br>Lead Qualification Representative<br><br><strong>Location:</strong> Remote<br><br><strong>Schedule:</strong> Full-time, EST Business Hours Required<br><br><strong>Compensation:</strong> C$40,000–C$50,000 annually, based on experience, qualifications, and performance<br><br>The Opportunity<br><br>Royal York Property Management is hiring an experienced Lead Qualification Representative to speak with property owners about rental-guarantee insurance options.<br><br>Rental-guarantee insurance may help protect property owners when a tenant defaults on their rent. Your role will be to contact property owners, explain the purpose of the call, confirm basic qualification information, identify interest, and connect appropriate property owners with a sales representative through a live transfer.<br><br>This is a high-volume outbound-calling position—not a traditional customer-service role. You will work from an automatic dialer and will be expected to handle objections, keep appropriate prospects engaged, and consistently meet qualified-transfer targets.<br><br>You will not provide detailed insurance advice, determine eligibility, guarantee approval, or complete enrolments. Sales representatives will review the property owner’s circumstances and explain the available coverage.<br><br><strong>What You’ll Do<br><br></strong><ul><li>Make continuous outbound calls using an automatic dialer</li><li>Speak with property owners about rental-guarantee insurance options</li><li>Deliver clear and professional call openings</li><li>Confirm required property-owner and qualification information</li><li>Identify whether the prospect is interested in learning more</li><li>Explain the purpose and potential value of the service clearly</li><li>Handle questions, objections, suspicion, and rejection professionally</li><li>Obtain permission before initiating a transfer</li><li>Complete warm live transfers to sales representatives</li><li>Remain on the line until the receiving representative accepts the call</li><li>Record accurate notes, outcomes, and dispositions in the CRM</li><li>Schedule callbacks and follow up on unsuccessful transfers when required</li><li>Respect opt-out and do-not-call requests</li><li>Follow approved scripts, qualification rules, and compliance requirements</li><li>Participate in coaching, call reviews, and performance reporting</li><li>Meet call-quality and accepted-transfer targets<br><br></li></ul><strong>What You’ll Need<br><br></strong><ul><li>Three or more recent years of high-volume outbound-calling experience</li><li>Experience with lead qualification and live transfers</li><li>Experience working against measurable hourly or daily performance targets</li><li>Experience using an automatic dialer</li><li>Experience using a CRM while actively calling</li><li>Strong spoken and written English</li><li>Clear listening, communication, and objection-handling skills</li><li>Confidence speaking with busy, suspicious, or frustrated prospects</li><li>The ability to remain calm and professional during difficult calls</li><li>Accurate call-disposition and documentation habits</li><li>The resilience to remain productive during continuous calling</li><li>The ability to follow scripts and compliance requirements without sounding unnatural</li><li>Full-time availability during the assigned campaign schedule</li><li>Verifiable employment history and professional references<br><br></li></ul>Experience with Convoso, Five9, NICE CXone, Genesys Cloud CX, CallTools, Readymode, or a comparable dialer is preferred.<br><br>Experience in insurance, real estate, property management, mortgages, financial services, telecommunications, lead generation, telemarketing, consumer services, or another regulated call-centre environment is an asset.<br><br>Direct property-management or insurance experience is preferred but not mandatory. Strong candidates from other high-volume outbound campaigns will be considered.<br><br>How to Apply<br><br>Apply with your résumé.<br><br>If your background aligns with the position, you will receive an email with a link to complete a short pre-recorded video interview within 24–48 hours of applying.<br><br>Selected candidates may also be required to complete a typing test, equipment check, employment-reference verification, call role-play, and live skills interview.<br><br>What Success Looks Like<br><br><strong>Performance Will Be Measured Through<br><br></strong><ul><li>Accepted qualified transfers</li><li>Accuracy of lead qualification</li><li>Call quality and professionalism</li><li>Compliance with campaign requirements</li><li>Accurate CRM notes and dispositions</li><li>Dialer activity</li><li>Attendance and schedule reliability</li><li>Objection-handling ability</li><li>Responsiveness to coaching</li><li>Consistent performance during high-volume calling<br><br></li></ul>The position may require approximately five accepted qualified transfers per dialing hour, depending on campaign conditions and lead quality.<br><br>Who Will Succeed<br><br>The right person is confident, resilient, organized, and comfortable spending most of the workday on consecutive outbound calls.<br><br>You should be able to recover quickly from rejection, communicate naturally within a structured call process, and move interested property owners toward a live conversation with a sales representative.<br><br>You must also understand that strong performance never requires misleading a prospect, promising coverage, ignoring qualification requirements, or continuing after an explicit opt-out request.<br><br>Remote-Work Requirements<br><br><strong>You Must Have<br><br></strong><ul><li>A private and professional workspace</li><li>Dual monitors</li><li>A computer with at least 16 GB of RAM</li><li>Reliable internet speed of at least 100 Mbps</li><li>Backup internet connectivity or power</li><li>A wired noise-cancelling headset</li><li>A webcam</li><li>A current operating system with appropriate security updates<br><br></li></ul> See All Open Roles

<h3>About the Role</h3><p>eXtra (United Electronics Co.) is seeking a <strong>Contact Center Officer</strong> to join its CXD team in Al Khobar, Eastern Region. This is a full-time position designed for individuals with 0-1 years of experience who are looking to contribute to customer experience and support operations.</p><h3>Role Overview</h3><p>The Contact Center Officer is responsible for managing customer interactions through various channels, ensuring professional and efficient service delivery. This role involves addressing inquiries, resolving complaints, and maintaining accurate records of all customer communications to enhance overall customer satisfaction.</p><h3>Key Responsibilities</h3><ul><li>Handle a high volume of inbound and outbound calls professionally and promptly.</li><li>Respond to customer inquiries related to products, orders, returns, services, and store information.</li><li>Resolve customer complaints with empathy and efficiency, escalating unresolved issues when required.</li><li>Log all customer interactions accurately using CRM systems.</li><li>Provide clear product knowledge and guidance to enhance the customer experience.</li><li>Follow communication scripts, policies, and operational guidelines.</li><li>Coordinate with internal teams (stores, logistics, after-sales, etc.) to ensure customer issues are resolved.</li><li>Meet assigned Key Performance Indicators (KPIs) including call quality, average handling time, and customer satisfaction.</li><li>Stay updated on promotions, policy changes, and new product offerings.</li></ul><h3>Qualifications and Experience</h3><ul><li>0-1 years of relevant experience.</li><li>Ability to manage high call volumes.</li><li>Proficiency in using CRM systems for logging interactions.</li></ul><h3>Skills and Attributes</h3><ul><li>Strong communication and interpersonal skills.</li><li>Customer-focused approach with problem-solving abilities.</li><li>Ability to work effectively within a team and coordinate with various departments.</li><li>Attention to detail for accurate record-keeping.</li></ul><h3>Work Environment</h3><p>This full-time position is based in Al Khobar, Eastern Region, and involves working as part of the CXD team to support customer service operations.</p>

<strong>Find Your Shangri-La in Shangri-La <br><br></strong><strong> Shangri-La Jeddah <br><br></strong>Anchored on the new Jeddah Waterfront along the shores of the Red Sea, Shangri-La Jeddah sets a new standard for luxury in the city. Floor-to-ceiling windows throughout the hotel invite the outdoors in, and the stylish interiors reflect the endless blue of the sea and sandy beaches right outside. A dedicated Kids Club and supervised play area provides the canvas for families to create unforgettable memories, while innovative dining concepts promise to satisfy the most refined palates.<br><br><ul><li> 203 stylish rooms and suites plus 17 luxury serviced apartments. </li><li> 5 restaurants and lounges, including the legendary Shang Palace </li><li> Convenient for Jeddah’s popular landmarks and Red Sea Mall </li><li> 116 privately owned Burj Assila Residences. They also have access to The Wellness Club facilities. <br><br></li></ul><strong>Job Summary<br><br></strong>To be responsible of Ensuring that calls to the Service Centre are promptly answered and requests are followed through to the concerned department.<br><br><strong> As a Service Centre, we rely on you to, <br><br></strong><ul><li> To have knowledge of the operational systems at Telephone / Service Centre e.g. PABX / Call Centre System / Call Accounting Software. </li><li> To have knowledge of Shangri‐La’s standard operating policies and procedures for the Service Centre. </li><li> Ensures all calls from guests and external calls are handled professionally and with care adhering to hotel’s and Shangri‐La policies and procedures. </li><li> Ensures correct transmission and receipt of facsimile. </li><li> Accurately records all requests for wake‐up calls and ensures they are handled correctly. </li><li> Answer all incoming calls. </li><li> Records and channels guest request to appropriate departments, If required, performs follow‐up calls to guests concerned to ensure service / facility defect has been rectified to satisfaction. </li><li> Makes operator assisted calls </li><li> Records guest’s messages </li><li> Knows all the Emergency Procedures of the hotel and how to handle them. <br><br></li></ul><strong>What We Are Looking For<br><br></strong><ul><li> At least 1 year working experience. </li><li> Ability to work flexible hours and shifts. </li><li> Communicates and writes with fluency in English (as well as the Arabic language). </li><li> Responsible and able to take initiative. </li><li> Pleasant, friendly, and cheerful attitude. </li><li> This Position is for Saudi Nationals Only <br><br></li></ul><strong>Why Join Us<br><br></strong><ul><li> A workplace that values your passion and supports self-realization and personal growth. </li><li> Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills. </li><li> Competitive benefits, recognition programs, and colleague stay/travel perks that reward your contribution and dedication. </li><li> Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive. <br><br></li></ul>We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes.<br><br>We appreciate your interest in joining us. Please note that only successful candidates will be contacted.<br><br>Anchored on the new Jeddah Waterfront along the shores of the Red Sea, Shangri-La Jeddah sets a new standard for luxury in the city. Floor-to-ceiling windows throughout the hotel invite the outdoors in, and the stylish interiors reflect the endless blue of the sea and sandy beaches right outside. A dedicated Kids Club and supervised play area provide the canvas for families to create unforgettable memories, while innovative dining concepts promise to satisfy the most refined palates.

Appointment Setting, Call Centre, Customer Aquisition, Customer Service, Inside Sales, Outbound Sales, Sales<br><br><strong>Lead Generation Representative — Outbound Calling<br><br></strong>Remote | Full-Time | U.S. Eastern Time Hours<br><br><strong>Annual Target Earnings: C$40,000–C$50,000<br><br></strong><strong>About The Position<br><br></strong>Royal York Property Management is hiring Lead Generation Representatives to speak with residential property owners about its rental-guarantee program.<br><br>The program costs C$100 per month. If a covered tenant defaults on rent, the program is designed to provide the owner with an amount equal to the property’s monthly rent, subject to the program’s terms, approval requirements, and claim conditions.<br><br>You will contact company-provided property-owner leads through an automatic dialer, introduce the program, ask qualification questions, respond to objections, and connect qualified owners with a Royal York sales representative.<br><br>You are not responsible for completing the final sale or approving an owner. Your responsibility is to create interest, qualify the opportunity, and secure an immediate live transfer.<br><br>How to Apply<br><br>Apply with your résumé. If your background aligns with the position, you will receive a link to complete a short pre-recorded video interview within 24–48 hours.<br><br>The interview includes realistic property-owner calling scenarios designed to evaluate your communication, objection handling, judgment, and coachability.<br><br>Your Responsibilities<br><br><ul><li>Contact property owners through a high-volume automatic dialer.</li><li>Gain the owner’s attention within the first few seconds.</li><li>Explain the purpose of the call clearly and professionally.</li><li>Ask questions about the owner and their rental property.</li><li>Confirm the number of rental properties and occupancy status.</li><li>Respond to objections involving cost, need, timing, trust, or existing tenants.</li><li>Explain the potential value of protecting monthly rental income.</li><li>Ask qualified owners to speak with a Royal York sales representative.</li><li>Complete warm and live transfers.</li><li>Record accurate call notes, outcomes, and dispositions.</li><li>Follow campaign scripts, qualification rules, and opt-out procedures.</li><li>Meet hourly and daily lead and transfer targets.<br><br></li></ul>What You Need<br><br><ul><li>Three or more years of experience in lead generation, outbound calling, appointment setting, telesales, call-centre sales, or live transfers.</li><li>Experience using an automatic or predictive dialer.</li><li>Strong objection-handling and persuasive communication skills.</li><li>Experience working toward lead, call, transfer, appointment, conversion, or sales targets.</li><li>Clear and professional spoken English.</li><li>The ability to remain calm with skeptical, impatient, or difficult property owners.</li><li>Strong listening skills and the ability to adjust your response.</li><li>Accurate CRM, call-note, and disposition habits.</li><li>The ability to receive coaching and apply feedback quickly.</li><li>Full-time availability during U.S. Eastern Time business hours.<br><br></li></ul>Property management, real estate, insurance, financial services, telecommunications, home services, or other consumer-sales experience is an asset but not required.<br><br>Experience with Convoso, Five9, NICE CXone, Genesys Cloud CX, CallTools, Readymode, or similar software is preferred.<br><br>Remote Work Requirements<br><br><strong>You Must Have<br><br></strong><ul><li>A computer with at least 16 GB of RAM.</li><li>Dual monitors, including an external monitor of at least 22 inches.</li><li>A wired USB noise-cancelling headset.</li><li>A webcam.</li><li>A quiet and professional workspace.</li><li>Wired internet with at least 100 Mbps download speed.</li><li>Backup internet and power arrangements.</li><li>The ability to work in a dialer, CRM, and campaign system simultaneously.<br><br></li></ul>How Performance Is Measured<br><br><strong>Performance Will Be Evaluated Through<br><br></strong><ul><li>Qualified and accepted live transfers.</li><li>Hourly and daily lead-generation results.</li><li>Qualification accuracy.</li><li>Objection-handling effectiveness.</li><li>Call quality and professionalism.</li><li>Accurate notes and dispositions.</li><li>Attendance and schedule adherence.</li><li>Compliance with campaign requirements.<br><br></li></ul>Who Will Succeed<br><br>The right candidate can start conversations quickly, identify qualified property owners, respond naturally to objections, and confidently ask for the live transfer.<br><br>You should be comfortable explaining why paying C$100 per month may be valuable when a single covered tenant default could affect an entire month of rental income.<br><br>You do not need property-management experience or a perfect script immediately. You must have strong communication fundamentals, resilience, and the ability to improve through coaching.<br><br> See All Open Roles

Appointment Setting, Call Centre, Customer Aquisition, Customer Service, Inside Sales, Outbound Sales, Sales<br><br><strong>Outbound Appointment Setter<br><br></strong>Remote | Full-Time | U.S. Eastern Time Business Hours<br><br><strong>Annual Target Earnings: C$40,000–C$50,000<br><br></strong>The Opportunity<br><br>Royal York Property Management is hiring Outbound Appointment Setters to speak with residential property owners about its rental-guarantee program.<br><br>The program costs C$100 per month. If a covered tenant defaults on rent, the program is designed to provide the owner with an amount equal to the property’s monthly rent, subject to the program’s terms, approval requirements, and claim conditions.<br><br>You will contact company-provided property-owner leads through an automatic dialer, introduce the program, ask qualification questions, respond to objections, and move interested owners to the next step.<br><br>For most qualified owners, the preferred outcome is an immediate warm or live transfer to a Royal York sales representative rather than an appointment scheduled for another day.<br><br>You will not complete the final sale or determine approval.<br><br>How to Apply<br><br>Apply with your résumé. If your background aligns with the position, you will receive a link to complete a short pre-recorded video interview within 24–48 hours.<br><br>The interview includes realistic property-owner calling scenarios designed to evaluate your communication, objection handling, judgment, and coachability.<br><br><strong>What You’ll Do<br><br></strong><ul><li>Make high-volume outbound calls using an automatic dialer.</li><li>Gain the property owner’s attention quickly.</li><li>Introduce Royal York and the rental-guarantee program.</li><li>Ask questions about the owner and their rental property.</li><li>Confirm the number of properties and whether they are occupied or vacant.</li><li>Explain the C$100 monthly cost and the program’s potential value.</li><li>Respond to objections involving price, need, timing, trust, or existing tenants.</li><li>Ask qualified owners to speak with a Royal York sales representative.</li><li>Complete warm and live transfers.</li><li>Schedule callbacks or appointments when required.</li><li>Record accurate notes, outcomes, and call dispositions.</li><li>Follow campaign scripts, qualification rules, and opt-out procedures.</li><li>Meet hourly and daily transfer or appointment targets.<br><br></li></ul><strong>Required Experience<br><br></strong><ul><li>Three or more years of experience in appointment setting, outbound calling, telesales, lead generation, call-centre sales, or live transfers.</li><li>Experience using an automatic or predictive dialer.</li><li>Experience qualifying prospects before scheduling an appointment or completing a transfer.</li><li>Strong objection-handling and persuasive communication skills.</li><li>Experience working toward transfer, appointment, conversion, or call targets.</li><li>Clear and professional spoken English.</li><li>The ability to remain calm with skeptical, impatient, or difficult property owners.</li><li>Strong listening skills and the ability to adjust your response.</li><li>Accurate CRM, call-note, and disposition habits.</li><li>Willingness to receive coaching and apply feedback.</li><li>Full-time availability during U.S. Eastern Time business hours.<br><br></li></ul>Property management, real estate, insurance, financial services, telecommunications, home services, or other consumer-sales experience is an asset but not required.<br><br>Experience with Convoso, Five9, NICE CXone, Genesys Cloud CX, CallTools, Readymode, or similar software is preferred.<br><br>Remote Work Requirements<br><br><strong>You Must Have<br><br></strong><ul><li>A computer with at least 16 GB of RAM.</li><li>Dual monitors, including an external monitor of at least 22 inches.</li><li>A wired USB noise-cancelling headset.</li><li>A webcam.</li><li>A quiet and professional workspace.</li><li>Wired internet with at least 100 Mbps download speed.</li><li>Backup internet and power arrangements.</li><li>The ability to use a dialer, CRM, and campaign system simultaneously.<br><br></li></ul>What Success Looks Like<br><br><strong>Success Will Be Measured Through<br><br></strong><ul><li>Qualified and accepted live transfers.</li><li>Appointments or scheduled callbacks when applicable.</li><li>Hourly and daily calling results.</li><li>Qualification accuracy.</li><li>Objection-handling effectiveness.</li><li>Call quality and professionalism.</li><li>Accurate call records and dispositions.</li><li>Attendance and schedule adherence.</li><li>Compliance with campaign requirements.<br><br></li></ul>Who Will Succeed<br><br>The right candidate can connect with property owners quickly, respond naturally to objections, and confidently ask for the next step.<br><br>You should be comfortable explaining why an owner may choose to pay C$100 per month to help protect an entire month of rental income if a covered tenant defaults.<br><br>You do not need property-management experience or a perfect script immediately. You must have strong communication fundamentals, remain open to coaching, and apply feedback quickly.<br><br> See All Open Roles

<ul><li>Candidates should have strong spoken &amp; written communication in both Arabic &amp; English</li><li>Ability to handle calls, chats and emails in a professional manner.</li><li>Follow up on open cases and see them to closures.</li><li>Escalate necessary cases to respective teams as and when needed.</li><li>Willingness to work in shifts as this will be 24 * 7 operations.</li><li>Minimum 1 year call center experience needed. Preferably from hospitality sector.</li><li>Candidates who are available to start immediately will be considered.</li><li><strong>Job location - Dammam or Al Khobar, KSA. Initially this will be work from home but will need client location visit from 6th Dec till end of project i.e. 15th Jan '27. (Client Location - Dhahran Exhibition Centre, Dhahran, Saudi Arabia.)</strong></li><li><strong>Job Duration : 3 to 4 Months</strong></li><li><strong>Salary : 4,500 SAR Per Month.</strong></li></ul><p><br></p>

<p><strong>Industry:</strong> Data Center / Critical Facilities</p><p><strong>Job Title:</strong> Data Center Mechanical Engineer</p><p><strong>Reports To:</strong> Data Center Facility Manager</p><p><strong>Location:</strong> Dammam, Saudi Arabia</p><p><strong>Working Environment:</strong> Mission-Critical, 24x7x365</p><p><br></p><p>Summary: The <strong>Data Center Mechanical Engineer</strong> is responsible for the operation, maintenance, reliability, and optimization of all mechanical systems within the data center facility. This role ensures continuous availability of critical cooling infrastructure, HVAC systems, chilled water systems, pumps, CRAC/CRAH units, and other mechanical equipment supporting mission-critical operations. The engineer plays a key role in maintaining uptime, supporting capacity planning, executing preventive maintenance, and ensuring compliance with safety and operational standards.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Operate, maintain and troubleshoot <strong>chillers, CRAH/CRAC, FCUs, chilled water pumps, cooling towers, HVAC, heat exchangers, water treatment and fuel systems</strong></li><li>Execute preventive/corrective maintenance and prepare MOPs in accordance with OEM requirements</li><li>Perform authorized <strong>equipment shutdown, startup, isolation, restoration and redundancy rotation</strong></li><li>Monitor cooling system performance, equipment condition, temperatures, pressures and flow</li><li>Supervise mechanical technicians and coordinate with OEMs/vendors for major maintenance and equipment failures</li><li>Respond to mechanical emergencies and support <strong>RCA, corrective and preventive actions</strong></li><li>Maintain cooling redundancy, reliability and operational resilience</li><li>Execute approved changes and support testing, commissioning and system optimization</li><li>Manage critical spare parts, tools, testing equipment and calibration records</li><li>Ensure compliance with <strong>HSE, SOPs, MOPs, EOPs and site procedures</strong>.</li></ul><p><br></p><p><strong>Requirements:</strong></p><ul><li>Bachelor's Degree in <strong>Mechanical Engineering</strong></li><li>Minimum <strong>5 years of data center/mission-critical facilities experience</strong></li><li>Strong experience with chillers, CRAH/CRAC, chilled water systems, pumps and HVAC</li><li>Tier III/Tier IV data center experience preferred</li><li>Strong troubleshooting, communication and team leadership skills</li><li>Experience managing technicians, OEMs and contractors</li><li>Ability to work under pressure, shifts and on-call requirements.</li></ul><p><br></p><p><strong>Preferred Certifications/Training:</strong></p><p>CDCP or equivalent, <strong>Uptime Institute</strong>, DCOM/ATS, HVAC/Chiller OEM training, LOTO, HSE and Crisis/Incident Management.</p><p><br></p><p><em>All interested applicants can also email their CVs to careers.escl@dhowsolutions.com with a subject line of “Data Center Mechanical Engineer” mentioning their availability.</em></p>

<strong>High-level Job Purpose Statement<br><br></strong>Responsible for answer incoming inquiries from customers and conducting outgoing calls to customers in order to generate actionable leads.<br><br><strong>Essential Duties And Responsibilities<br><br></strong><ul><li>Answer incoming calls and respond to customer's emails</li><li>Manage and resolve customer complaints</li><li>Place customer orders in the computer system</li><li>Identify and escalate issues to supervisors</li><li>Provide product and service information to customers</li><li>Research required information using available resources</li><li>Research, identify, and resolve customer complaints using applicable software</li><li>Process orders, forms, and application</li><li>Route calls to appropriate resources</li><li>Document all call information according to standard operating procedures</li><li>Recognize, document, and alert the management team of trends in customer calls</li><li>Follow up customer calls where necessary</li><li>Upsell products and services</li><li>Complete call logs and reports</li><li>Other duties as assigned<br><br></li></ul><strong>Requirements<br><br></strong><strong>Minimum Requirements for the Role<br><br></strong><strong>Qualifications<br><br></strong>High school or higher.<br><br><strong>Experience<br><br></strong>1 years' experience in a call center environment.<br><br><strong>Knowledge, Skills And Abilities<br><br></strong>Superior listening, verbal and written communication skills.<br><br>Knowledge of Customer service practices and principles.<br><br>Excellent data entry and typing skills.<br><br>Fluent in English and Arabic.<br><br>Excellent interpersonal skills.<br><br>Ability to handle stressful situation appropriately.

<h3>About the Role</h3><p>Holool Aloula (NCBS National Company for Business Solutions) is seeking a <strong>Contact Center Operations Manager</strong> to join their team in Riyadh, Saudi Arabia. This full-time role involves overseeing and managing the overall contact center operations to ensure operational efficiency, service quality, and the achievement of business targets.</p><h3>Role Purpose</h3><p>The primary purpose of this position is to lead operational teams, optimize workforce utilization, monitor performance, and ensure consistent delivery of an excellent customer experience. The manager will be responsible for meeting contractual and organizational Key Performance Indicators (KPIs) within the contact center environment.</p><h3>Key Responsibilities</h3><ul><li>Oversee daily contact center operations across inbound and outbound channels, ensuring service levels and operational targets are achieved.</li><li>Develop and implement operational strategies to improve productivity, efficiency, and customer satisfaction.</li><li>Manage and lead contact center supervisors, team leaders, and operational staff, ensuring effective performance and accountability.</li><li>Monitor key operational KPIs, including Service Level, Average Handling Time (AHT), First Call Resolution (FCR), Abandonment Rate, and Customer Satisfaction (CSAT).</li><li>Ensure optimal workforce planning and resource allocation in coordination with Workforce Management (WFM).</li><li>Review operational reports and performance trends, identifying gaps and implementing corrective action plans.</li><li>Ensure compliance with client requirements, contractual obligations, internal policies, and operational procedures.</li><li>Lead continuous improvement initiatives to enhance processes, reduce operational costs, and improve service delivery.</li><li>Coordinate with Quality Assurance, Training, Workforce Management, IT, and other departments to address operational challenges.</li><li>Oversee operational escalations and ensure timely resolution of critical customer and business issues.</li><li>Support recruitment, onboarding, training, and development plans to maintain operational capacity and workforce readiness.</li><li>Manage operational budgets and ensure efficient utilization of available resources.</li></ul><h3>Qualifications and Experience</h3><ul><li>Proven experience (5-10 years) managing large-scale contact center operations, preferably in an outsourced or BPO environment.</li><li>Strong understanding of contact center technologies, CRM systems, WFM tools, and performance management platforms.</li><li>Experience managing client-facing operations and SLA-driven environments.</li></ul><h3>Location and Work Type</h3><p>This is a full-time position based in Riyadh, Saudi Arabia.</p><h3>Application Process</h3><p>Interested candidates are invited to apply for this role.</p>

<p>Job Purpose</p><p>Responsible for overseeing and managing the overall contact center operations, ensuring operational efficiency, service quality, and achievement of business targets. Lead operational teams, optimize workforce utilization, monitor performance, and ensure consistent delivery of an excellent customer experience while meeting contractual and organizational KPIs.</p><p><br></p><p>Key Responsibilities</p><ul><li>Oversee daily contact center operations across inbound and outbound channels, ensuring service levels and operational targets are achieved.</li><li>Develop and implement operational strategies to improve productivity, efficiency, and customer satisfaction.</li><li>Manage and lead contact center supervisors, team leaders, and operational staff, ensuring effective performance and accountability.</li><li>Monitor key operational KPIs, including Service Level, Average Handling Time (AHT), First Call Resolution (FCR), Abandonment Rate, and Customer Satisfaction (CSAT).</li><li>Ensure optimal workforce planning and resource allocation in coordination with Workforce Management (WFM).</li><li>Review operational reports and performance trends, identifying gaps and implementing corrective action plans.</li><li>Ensure compliance with client requirements, contractual obligations, internal policies, and operational procedures.</li><li>Lead continuous improvement initiatives to enhance processes, reduce operational costs, and improve service delivery.</li><li>Coordinate with Quality Assurance, Training, Workforce Management, IT, and other departments to address operational challenges.</li><li>Oversee operational escalations and ensure timely resolution of critical customer and business issues.</li><li>Support recruitment, onboarding, training, and development plans to maintain operational capacity and workforce readiness.</li><li>Manage operational budgets and ensure efficient utilization of available resources.</li></ul><p><br></p><p>Qualifications &amp; Experience</p><ul><li>Bachelor's degree in Business Administration, Management, or a related field.</li><li>4–8 years of experience in contact center operations, with at least 3 years in a managerial role.</li><li>Proven experience managing large-scale contact center operations, preferably in an outsourced or BPO environment.</li><li>Strong understanding of contact center technologies, CRM systems, WFM tools, and performance management platforms.</li><li>Experience managing client-facing operations and SLA-driven environments.</li></ul><p><br></p><p>Key Skills</p><ul><li>Contact Center Operations Management</li><li>Operational Planning &amp; Execution</li><li>KPI &amp; SLA Management</li><li>Workforce Management (WFM)</li><li>Performance Management</li><li>Budgeting &amp; Cost Optimization</li><li>Client Relationship Management</li><li>Process Improvement</li><li>Quality Assurance Management</li><li>Capacity Planning</li><li>Problem Solving &amp; Decision Making</li><li>Leadership &amp; Team Development</li><li>Data Analysis &amp; Reporting</li><li>Stakeholder Management</li></ul>

<p>Job Purpose</p><p>Responsible for overseeing and managing the overall contact center operations, ensuring operational efficiency, service quality, and achievement of business targets. Lead operational teams, optimize workforce utilization, monitor performance, and ensure consistent delivery of an excellent customer experience while meeting contractual and organizational KPIs.</p><p><br></p><p>Key Responsibilities</p><ul><li>Oversee daily contact center operations across inbound and outbound channels, ensuring service levels and operational targets are achieved.</li><li>Develop and implement operational strategies to improve productivity, efficiency, and customer satisfaction.</li><li>Manage and lead contact center supervisors, team leaders, and operational staff, ensuring effective performance and accountability.</li><li>Monitor key operational KPIs, including Service Level, Average Handling Time (AHT), First Call Resolution (FCR), Abandonment Rate, and Customer Satisfaction (CSAT).</li><li>Ensure optimal workforce planning and resource allocation in coordination with Workforce Management (WFM).</li><li>Review operational reports and performance trends, identifying gaps and implementing corrective action plans.</li><li>Ensure compliance with client requirements, contractual obligations, internal policies, and operational procedures.</li><li>Lead continuous improvement initiatives to enhance processes, reduce operational costs, and improve service delivery.</li><li>Coordinate with Quality Assurance, Training, Workforce Management, IT, and other departments to address operational challenges.</li><li>Oversee operational escalations and ensure timely resolution of critical customer and business issues.</li><li>Support recruitment, onboarding, training, and development plans to maintain operational capacity and workforce readiness.</li><li>Manage operational budgets and ensure efficient utilization of available resources.</li></ul><p><br></p><p>Qualifications &amp; Experience</p><ul><li>Bachelor's degree in Business Administration, Management, or a related field.</li><li>4–8 years of experience in contact center operations, with at least 3 years in a managerial role.</li><li>Proven experience managing large-scale contact center operations, preferably in an outsourced or BPO environment.</li><li>Strong understanding of contact center technologies, CRM systems, WFM tools, and performance management platforms.</li><li>Experience managing client-facing operations and SLA-driven environments.</li></ul><p><br></p><p>Key Skills</p><ul><li>Contact Center Operations Management</li><li>Operational Planning &amp; Execution</li><li>KPI &amp; SLA Management</li><li>Workforce Management (WFM)</li><li>Performance Management</li><li>Budgeting &amp; Cost Optimization</li><li>Client Relationship Management</li><li>Process Improvement</li><li>Quality Assurance Management</li><li>Capacity Planning</li><li>Problem Solving &amp; Decision Making</li><li>Leadership &amp; Team Development</li><li>Data Analysis &amp; Reporting</li><li>Stakeholder Management</li></ul>

<strong>Find Your Shangri-La in Shangri-La <br><br></strong><strong> Shangri-La Jeddah <br><br></strong>Anchored on the new Jeddah Waterfront along the shores of the Red Sea, Shangri-La Jeddah sets a new standard for luxury in the city. Floor-to-ceiling windows throughout the hotel invite the outdoors in, and the stylish interiors reflect the endless blue of the sea and sandy beaches right outside. A dedicated Kids Club and supervised play area provides the canvas for families to create unforgettable memories, while innovative dining concepts promise to satisfy the most refined palates.<br><br><ul><li> 203 stylish rooms and suites plus 17 luxury serviced apartments. </li><li> 5 restaurants and lounges, including the legendary Shang Palace </li><li> Convenient for Jeddah’s popular landmarks and Red Sea Mall </li><li> 116 privately owned Burj Assila Residences. They also have access to The Wellness Club facilities. <br><br></li></ul><strong>Job Summary<br><br></strong>To provides day‐to‐day supervision, direction and leadership to all staff in accordance with the objectives, performance and quality standards established by Shangri‐La Hotels . Ensures that the communication system of the hotel is well maintained and guest communication handled politely and efficiently.<br><br><strong> As Service Manager – Service Centre, we rely on you to, <br><br></strong><ul><li> To have complete knowledge of the operational systems at Telephone / Service Centre e.g. Call Centre System / Call Accounting Software. </li><li> To have complete knowledge of Shangri‐La’s standard operating policies and procedures for the Service Centre. </li><li> To have complete knowledge of Shangri‐La’s Programmes e.g. GoldenCircle, Guest History, FFP. </li><li> Supervises the Service Centre operation and work flow to maximize guests’ satisfaction. </li><li> Identifies staff training requirements and service improvements areas. </li><li> Supervises and guides all staff to ensure that hotel’s policies and procedures are adhered to. </li><li> Conducts daily and monthly meetings to highlight areas of improvement in the service aspects and obtain feedback. </li><li> Creates a positive and highly motivated working environment that promotes and develops teamwork. </li><li> Ensures that staff are doing their follow up calls to guest to check for satisfaction in a situation where there is a service / facility defect. </li><li> Ensures all staff have complete knowledge of Emergency Procedures and their roles in an Emergency. <br><br></li></ul><strong>What We Are Looking For<br><br></strong><ul><li> At least 4 year working experience. </li><li> Minimum 2 years experience in an international Class Hotel. </li><li> Able to lead and motivate the team </li><li> Ability to work flexible hours and shifts. </li><li> Communicates and writes with fluency in English as well as the Arabic language. </li><li> Responsible and able to take initiative. </li><li> Pleasant, friendly, and cheerful attitude. </li><li> This Position is for Saudi Nationals Only <br><br></li></ul><strong>Why Join Us<br><br></strong><ul><li> A workplace that values your passion and supports self-realization and personal growth. </li><li> Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills. </li><li> Competitive benefits, recognition programs, and colleague stay/travel perks that reward your contribution and dedication. </li><li> Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive. <br><br></li></ul>We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes.<br><br>We appreciate your interest in joining us. Please note that only successful candidates will be contacted.<br><br>Anchored on the new Jeddah Waterfront along the shores of the Red Sea, Shangri-La Jeddah sets a new standard for luxury in the city. Floor-to-ceiling windows throughout the hotel invite the outdoors in, and the stylish interiors reflect the endless blue of the sea and sandy beaches right outside. A dedicated Kids Club and supervised play area provide the canvas for families to create unforgettable memories, while innovative dining concepts promise to satisfy the most refined palates.