Call Center Jobs in Saudi

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>The company announces the availability of job vacancies for Saudi female employees to work in the customer service and call center sector, on a full-time basis.</p><p><br></p><p>Job Title:</p><p>Call Center Agent and Customer Service</p><p><br></p><p>Job Responsibilities:</p><p><br></p><p>* Receiving calls and responding to customer inquiries professionally.</p><p>* Providing information and services to customers and explaining the required procedures.</p><p>* Following up on customer requests and complaints and working to resolve them or escalate them to the appropriate department.</p><p>* Conducting phone calls to customers as needed.</p><p>* Recording and updating customer data and notes in the system.</p><p>* Monitoring customer satisfaction and ensuring their satisfaction with the service.</p><p>* Adhering to customer service policies and procedures.</p><p>* Preparing daily reports and monitoring performance indicators.</p><p>* Collaborating with the team to achieve customer service objectives.</p><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p>Requirements:</p><p>* Saudi nationality.</p><p>* Communication skills and good customer interaction.</p><p>* Excellent communication skills.</p><p>* Ability to use a computer.</p><p>* Adherence and punctuality during working hours.</p><p>* Previous experience in customer service or call center is preferred.</p></div>

<h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">About Dr Sulaiman AlHabib Medical Centers</h3> <p style="margin:0 0 12px; ************;">Dr Sulaiman AlHabib Medical Centers is a prominent healthcare provider dedicated to delivering comprehensive medical services. The organization is committed to patient-centered care and operational excellence across its facilities, striving to maintain high standards in all aspects of its service delivery.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">The Call Center Coordinator Internship</h3> <p style="margin:0 0 12px; ************;">Dr Sulaiman AlHabib Medical Centers is offering an internship opportunity for a <strong style="font-weight:700;">Call Center Coordinator</strong>. This role is designed for individuals with 0-1 year of experience who are seeking to develop their skills within a dynamic healthcare call center environment. The Coordinator will be responsible for managing customer inquiries and providing essential support to the call center team, ensuring efficient communication and service delivery.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Core Customer Service Responsibilities</h3> <ul style="margin:0 0 12px; padding-inline-start:24px; list-style-type:disc; list-style-position:outside;"> <li style="margin:0 0 6px;">Make inbound as well as outbound calls to customers.</li> <li style="margin:0 0 6px;">Receive customer complaints and raise them to the concerned department.</li> <li style="margin:0 0 6px;">Enrich customer experience with compassion, respect, and dignity.</li> </ul> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Operational Support and Professional Development</h3> <ul style="margin:0 0 12px; padding-inline-start:24px; list-style-type:disc; list-style-position:outside;"> <li style="margin:0 0 6px;">Remain aware and knowledgeable of promotional programs, competitive products, and merchandising marketing practices.</li> <li style="margin:0 0 6px;">Attend product training sessions, and learn product details and key selling points of products and technologies.</li> <li style="margin:0 0 6px;">Cover other staff if there is a shortage of staff in a particular section due to a huge number of calls.</li> <li style="margin:0 0 6px;">Adhere to HMG policy and procedures.</li> <li style="margin:0 0 6px;">Support the supervisor in administrative tasks.</li> <li style="margin:0 0 6px;">Participate in person-centered care initiatives undertaken by HMG.</li> <li style="margin:0 0 6px;">Perform other applicable tasks and duties assigned within the realm of her/his knowledge, skills, and abilities.</li> </ul> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Required Qualifications and Experience</h3> <ul style="margin:0 0 12px; padding-inline-start:24px; list-style-type:disc; list-style-position:outside;"> <li style="margin:0 0 6px;">High School or Diploma holder; preferably having a Bachelor’s Degree.</li> <li style="margin:0 0 6px;">One year of experience in the same field.</li> </ul> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Application Process</h3> <p style="margin:0 0 12px; ************;">Interested candidates who meet the specified qualifications and experience are encouraged to apply for this internship. This opportunity provides valuable practical experience within a leading medical organization.</p>

<p>About the Company:</p><p><br></p><p>Extensya is one of the leading companies in operating and managing call centers in the Middle East. It provides customer support services to several major companies and organizations across various sectors.</p><p><br></p><p>Job Title: Call Center Representative.</p><p>Location: On-site at Extensya offices in Riyadh.</p><p>Reports to: Call Center Supervisor.</p><p>Working Days: 5 days per week.</p><p><br></p><p>Work Schedule: Weekly rotating shifts.</p><p><br></p><p>Key Responsibilities:</p><p>• Answer incoming calls and handle customer inquiries professionally.</p><p>• Provide accurate information about products or services.</p><p>• Resolve customer issues and complaints efficiently.</p><p>• Record customer interactions, transactions, and feedback in the system.</p><p>• Escalate complex issues to the appropriate department when necessary.</p><p>• Achieve performance targets such as call handling time and customer satisfaction.</p><p>• Follow communication scripts and company policies during customer interactions.</p><p>• Participate in training sessions to improve product knowledge and communication skills.</p><p><br></p><p>Qualifications:</p><p>• High school diploma or equivalent.</p><p>• Advanced English language skills (ability to handle calls in both Arabic and English).</p><p>• Excellent verbal communication skills.</p><p>• Basic computer and typing skills.</p><p><br></p>

Appointment Setting, Call Centre, Customer Aquisition, Customer Service, Inside Sales, Outbound Sales, Sales<br><br><strong>Call Center Sales Representative<br><br></strong><strong>Schedule:</strong> Full-time, aligned with U.S. Eastern Time business hours<br><br><strong>Annual Target Earnings:</strong> C$40,000–C$50,000, based on performance<br><br><strong>Location:</strong> Remote<br><br>The Opportunity<br><br>Royal York Property Management is hiring Call Center Sales Representatives to speak with residential property owners about its rental-guarantee program.<br><br>The program costs C$100 per month. If a covered tenant defaults on rent, the program is designed to provide the owner with an amount equal to the property’s monthly rent, subject to the program’s terms, approval requirements, and claim conditions.<br><br>You will contact company-provided property-owner leads through an automatic dialer, ask qualification questions, respond to objections, and connect interested owners with a Royal York sales representative.<br><br>You will not complete the final sale or determine whether an owner is approved. Your responsibility is to gain the owner’s attention, explain the program, qualify the opportunity, and secure a live transfer.<br><br>How to Apply<br><br>Apply with your résumé. If your background aligns with the position, you will receive a link to complete a short pre-recorded video interview within 24–48 hours.<br><br>The interview includes realistic property-owner calling scenarios designed to evaluate your communication, objection handling, judgment, and coachability.<br><br><strong>What You’ll Do<br><br></strong><ul><li>Make continuous outbound calls through an automatic dialer.</li><li>Introduce Royal York and the rental-guarantee program.</li><li>Ask questions about the owner and their rental property.</li><li>Confirm the number of rental properties and occupancy status.</li><li>Respond to objections involving price, need, timing, trust, or existing tenants.</li><li>Explain the potential value of protecting monthly rental income.</li><li>Ask qualified owners to speak with a Royal York sales representative.</li><li>Complete warm and live transfers.</li><li>Record accurate call notes, outcomes, and dispositions.</li><li>Follow campaign scripts, qualification rules, and opt-out procedures.</li><li>Meet hourly and daily calling and transfer targets.<br><br></li></ul><strong>Required Experience<br><br></strong><ul><li>Three or more years of experience in call-centre sales, outbound calling, telesales, appointment setting, lead generation, or live transfers.</li><li>Experience using an automatic or predictive dialer.</li><li>Strong objection-handling and persuasive telephone communication.</li><li>Experience working toward call, transfer, appointment, conversion, or sales targets.</li><li>Clear and professional spoken English.</li><li>The ability to remain calm with skeptical, impatient, or difficult property owners.</li><li>Strong listening skills and the ability to adapt during a call.</li><li>Accurate CRM, call-note, and disposition habits.</li><li>Openness to coaching, call monitoring, and performance feedback.</li><li>Full-time availability during U.S. Eastern Time business hours.<br><br></li></ul>Property management, real estate, insurance, financial services, telecommunications, home services, or other consumer-sales experience is an asset but not required.<br><br>Experience with Convoso, Five9, NICE CXone, Genesys Cloud CX, CallTools, Readymode, or similar software is preferred.<br><br>Remote Work Requirements<br><br><strong>You Must Have<br><br></strong><ul><li>A computer with at least 16 GB of RAM.</li><li>Dual monitors, including an external monitor of at least 22 inches.</li><li>A wired USB noise-cancelling headset.</li><li>A webcam.</li><li>A quiet and professional workspace.</li><li>Wired internet with at least 100 Mbps download speed.</li><li>Backup internet and power arrangements.</li><li>The ability to use a dialer, CRM, and campaign system simultaneously.<br><br></li></ul>What Success Looks Like<br><br><strong>Performance Will Be Measured Through<br><br></strong><ul><li>Qualified and accepted live transfers.</li><li>Hourly and daily calling results.</li><li>Qualification accuracy.</li><li>Objection-handling effectiveness.</li><li>Call quality and professionalism.</li><li>Accurate call records and dispositions.</li><li>Attendance and schedule adherence.</li><li>Compliance with campaign requirements.<br><br></li></ul>Who Will Succeed<br><br>The right candidate can gain a property owner’s attention quickly, explain the program in simple language, and respond confidently to objections.<br><br>You should be comfortable discussing the C$100 monthly cost, explaining the potential value of protecting a full month’s rental income, and asking qualified owners to speak with a sales representative.<br><br>You do not need property-management experience or a perfect script immediately. You must be resilient, coachable, and able to apply feedback quickly.<br><br> See All Open Roles

Appointment Setting, Call Centre, Customer Aquisition, Customer Service, Inside Sales, Outbound Sales, Sales<br><br><strong>Outbound Call Center Representative<br><br></strong>Remote | Full-Time | U.S. Eastern Time Business Hours<br><br><strong>Annual Target Earnings: C$40,000–C$50,000<br><br></strong>The Position<br><br>Royal York Property Management is hiring Outbound Call Center Representatives to speak with residential property owners about its rental-guarantee program.<br><br>The program costs C$100 per month. If a covered tenant does not pay rent, the program is designed to provide the owner with an amount equal to the property’s monthly rent, subject to the program’s terms, approval requirements, and claim conditions.<br><br>The program must be active before a covered tenant default occurs.<br><br>You will contact company-provided property-owner leads through an automatic dialer, explain the program, ask qualification questions, respond to objections, and connect qualified owners with a Royal York sales representative.<br><br>You will not complete the final sale or determine approval. Your primary objective is to turn outbound calls into qualified and accepted live transfers.<br><br>How to Apply<br><br>Apply with your résumé. If your background aligns with the position, you will receive a link to complete a short pre-recorded video interview within 24–48 hours.<br><br>The interview includes realistic property-owner calling scenarios designed to evaluate your communication, objection handling, judgment, and coachability.<br><br><strong>What You’ll Do<br><br></strong><ul><li>Make continuous outbound calls through an automatic dialer.</li><li>Deliver clear and professional call openings.</li><li>Introduce Royal York and the rental-guarantee program.</li><li>Ask questions about the owner and their rental property.</li><li>Confirm the number of rental properties and occupancy status.</li><li>Explain the program’s C$100 monthly cost and potential value.</li><li>Respond to property owners who are busy, skeptical, uninterested, or upset.</li><li>Explain why the program must be active before a covered default.</li><li>Ask qualified property owners to complete an immediate live transfer.</li><li>Record accurate call notes and dispositions.</li><li>Follow campaign scripts, qualification rules, and opt-out procedures.</li><li>Meet hourly and daily call and transfer targets.<br><br></li></ul><strong>Required Experience<br><br></strong><ul><li>Three or more years of experience in an outbound call centre, telesales, appointment setting, lead generation, consumer qualification, or live transfers.</li><li>Experience using an automatic or predictive dialer.</li><li>Strong objection-handling and telephone communication skills.</li><li>Experience working toward call, transfer, appointment, conversion, or sales targets.</li><li>Clear and professional spoken English.</li><li>The ability to remain calm with skeptical, impatient, or difficult property owners.</li><li>Strong listening skills and the ability to adjust your response.</li><li>Accurate CRM, call-note, and disposition habits.</li><li>The ability to receive coaching and apply feedback.</li><li>Full-time availability during U.S. Eastern Time business hours.<br><br></li></ul>Property management, real estate, insurance, financial services, telecommunications, home services, or other consumer-sales experience is an asset but not required.<br><br>Experience with Convoso, Five9, NICE CXone, Genesys Cloud CX, CallTools, Readymode, or similar software is preferred.<br><br>Remote Work Requirements<br><br><strong>You Must Have<br><br></strong><ul><li>A computer with at least 16 GB of RAM.</li><li>Dual monitors, including an external monitor of at least 22 inches.</li><li>A wired USB noise-cancelling headset.</li><li>A webcam.</li><li>A quiet and professional calling environment.</li><li>Wired internet with at least 100 Mbps download speed.</li><li>Backup internet and power arrangements.</li><li>The ability to use a dialer, CRM, and campaign system simultaneously.<br><br></li></ul>How Performance Is Measured<br><br><strong>Performance Will Be Evaluated Through<br><br></strong><ul><li>Qualified and accepted live transfers.</li><li>Hourly and daily calling results.</li><li>Qualification accuracy.</li><li>Objection-handling effectiveness.</li><li>Call quality and professionalism.</li><li>Accurate call records and dispositions.</li><li>Attendance and schedule adherence.</li><li>Compliance with campaign requirements.<br><br></li></ul>Who Will Succeed<br><br>The right candidate is comfortable speaking with property owners continuously and working toward clear performance targets.<br><br>You must be able to remain professional after rejection, respond naturally to objections, and explain why paying C$100 per month may be valuable when a covered tenant default could affect an entire month of rental income.<br><br>You do not need direct property-management experience or a perfect script immediately. You must be coachable, resilient, and able to apply feedback quickly.<br><br> See All Open Roles

<div dir="rtl"><h3 >نبذة عن الدور</h3> <p >تبحث شركة سعودي كول للمقاولات عن <strong >مندوب مبيعات</strong> للانضمام إلى فريقها في المنطقة الشرقية، بمدينة الخبر. يركز هذا الدور بدوام كامل على بناء علاقات مع العملاء، ترويج المنتجات، وإتمام عمليات البيع، بالإضافة إلى متابعة التحصيلات.</p> <h3 >ملخص الوظيفة</h3> <p >يتولى مندوب المبيعات مسؤولية جمع البيانات والمواصفات المتعلقة بالمنتجات والخدمات، وإعداد قاعدة بيانات للعملاء. يشمل الدور التواصل المباشر مع العملاء لتقديم عروض البيع، إتمام الصفقات، ومتابعة تحصيل الديون، بالإضافة إلى إعداد التقارير الدورية.</p> <h3 >المهام والمسؤوليات الرئيسية</h3> <ul > <li >بناء وتحديث قاعدة بيانات شاملة للعملاء الحاليين والمرتقبين، تتضمن بياناتهم وعناوينهم وأرقام هواتفهم.</li> <li >التواصل مع العملاء، سواء عبر الهاتف أو الزيارات الميدانية، لترويج المنتجات والخدمات وتقديم عروض البيع.</li> <li >عرض مواصفات المنتجات وميزاتها التنافسية للعملاء المحتملين.</li> <li >التحقق من الأسعار ومنح الخصومات ضمن الصلاحيات المحددة.</li> <li >إتمام عمليات البيع، تحرير الفواتير، وتحصيل المبالغ المستحقة.</li> <li >تحصيل ديون العملاء، تسجيلها وتوثيقها، وتوريدها إلى الدائرة المالية.</li> <li >إعداد وتقديم تقارير العمل الدورية وتوثيقها وحفظها.</li> </ul> <h3 >المؤهلات والخبرات</h3> <ul > <li >خبرة تتراوح بين <strong >0 إلى 1 سنة</strong> في مجال المبيعات.</li> <li >القدرة على جمع البيانات وتحليلها.</li> <li >مهارات تواصل وعرض ممتازة.</li> <li >القدرة على إتمام عمليات البيع وتحصيل الديون.</li> </ul> <h3 >بيئة العمل</h3> <p >هذه الوظيفة بدوام كامل ومقرها في مدينة الخبر بالمنطقة الشرقية. يتطلب الدور العمل الميداني والتواصل المباشر مع العملاء.</p> <h3 >معلومات إضافية</h3> <p >الراتب لهذه الوظيفة غير معلن وسيتم تحديده بناءً على الخبرة والمؤهلات خلال عملية التوظيف.</p></div>

<p>The Guest Experience Agent - Telephone manages all incoming and outgoing telephone calls, directing them efficiently to the correct departments or guests. The role ensures clear, professional communication, assists guests with inquiries, and supports internal communication to maintain smooth hotel operations.</p><p><strong>Desired Candidate Profile</strong></p><p>High school diploma or equivalent; diploma in hospitality or communications is an advantage<br>1-3 years of experience in a PBX, call center, front office, or customer service role (preferably in hospitality)<br>Basic understanding of telephone switchboard/PBX systems and call handling procedures<br>Familiarity with hotel operations and guest service standards is an advantage<br>Basic computer literacy and ability to use communication systems and software<br>Proficiency in Microsoft Office applications is an advantage</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>As a Customer Service Agent at a prominent Call Center, your primary responsibilities will include:</p><p><br></p><p>* Responding to customer calls and inquiries efficiently.</p><p>* Monitoring customer requests and providing necessary support.</p><p>* Interacting with customers professionally and courteously.</p><p><br></p><p>Requirements:</p><p><br></p><p>* Saudi nationality.</p><p>* Experience in customer service and call center roles for no less than 6 months.</p><p>* Strong communication skills and the ability to interact with customers effectively.</p><p>* Commitment and adherence to workplace standards.</p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p>1. Persuasion and negotiation skills: · 2. Conflict and dispute management: · 3. Task prioritization skills: · 4. Utilization of technology: · 5. Improving customer experience</p></div>

<h3>About the Role</h3><p>2P Perfect Presentation is seeking a <strong>Call Center Representative</strong> to join their team in Riyadh. This full-time position is ideal for individuals with 0-1 years of experience who are focused on delivering exceptional customer service. The role involves optimizing the customer journey and ensuring a positive experience for clients.</p><h3>Role Overview</h3><p>As a Call Center Representative (CX Agent), you will be a primary point of contact for clients, responsible for understanding their needs and resolving issues. The position requires a proactive and solutions-oriented approach to enhance the overall customer experience and ensure client satisfaction.</p><h3>Key Responsibilities</h3><ul><li>Design and implement customer journey mapping to optimize the end-to-end customer experience, identifying pain points and opportunities for improvement.</li><li>Serve as the primary point of contact for clients, ensuring their needs are fully understood and addressed in a timely manner to meet and exceed expectations.</li><li>Collaborate with internal teams to ensure customer feedback is used to enhance products.</li><li>Maintain a high standard of customer service by addressing all inquiries and issues with professionalism and empathy.</li><li>Ensure a positive experience for customers at all touchpoints, from initial contact through to resolution and follow-up.</li><li>Monitor and track performance metrics, such as response time, resolution time, and customer satisfaction, ensuring consistent improvement.</li></ul><h3>Required Experience</h3><ul><li>0-1 years of experience in a customer service or call center role.</li></ul><h3>Work Environment</h3><p>This is a full-time position based in Riyadh, Saudi Arabia, within a dynamic and customer-focused team at 2P Perfect Presentation.</p><h3>Application Process</h3><p>Candidates who meet the requirements are encouraged to apply. Salary details will be disclosed during the interview process.</p>

<p><p class=\"MsoNormal\"><span style=\"font-size: 12px;\"><b>&nbsp;JOB PURPOSE</b></span></p> <p class=\"MsoNormal\"><span style=\"font-size: 12px;\">To lead and oversee the end-to-end customer care operations across call center, WhatsApp, and social media channels, ensuring timely, consistent, and high-quality customer interactions. The role plays a critical leadership position in acting as the voice of the customer, connecting customer feedback, issues, and insights with internal stakeholders to continuously improve customer satisfaction, loyalty, and brand trust across all touchpoints.</span></p> <p>&nbsp;</p> <p class=\"MsoNormal\"><span style=\"font-size: 12px;\"><b>2. JOB ACCOUNTABILITIES</b></span></p> <p>&nbsp;</p> <ol style=\"margin-top: 0in;\" start=\"1\" type=\"1\"> <li class=\"MsoNormal\" style=\"font-size: 12px;\"><span style=\"font-size: 12px;\"><b>Lead and manage all customer care channels</b> including inbound and outbound call center operations, WhatsApp communication, and social media customer handling, ensuring consistent service standards and brand tone across all platforms.</span></li> </ol> <p>&nbsp;</p> <ol style=\"margin-top: 0in;\" start=\"1\" type=\"1\"> <li class=\"MsoNormal\" style=\"font-size: 12px;\"><span style=\"font-size: 12px;\"><b>Define and implement customer care strategies, policies, and service standards</b> aligned with the company&rsquo;s customer experience vision and business objectives.</span></li> </ol> <p>&nbsp;</p> <ol style=\"margin-top: 0in;\" start=\"1\" type=\"1\"> <li class=\"MsoNormal\" style=\"font-size: 12px;\"><span style=\"font-size: 12px;\"><b>Oversee workforce planning, performance management, and capability development</b> of customer care teams, including team leaders, agents, and outsourced partners where applicable.</span></li> </ol> <p>&nbsp;</p> <ol style=\"margin-top: 0in;\" start=\"1\" type=\"1\"> <li class=\"MsoNormal\" style=\"font-size: 12px;\"><span style=\"font-size: 12px;\"><b>Establish and monitor key performance indicators (KPIs)</b> such as service level, response time, resolution time, customer satisfaction (CSAT), NPS, and complaint resolution effectiveness, driving continuous improvement actions.</span></li> </ol> <p>&nbsp;</p> <ol style=\"margin-top: 0in;\" start=\"1\" type=\"1\"> <li class=\"MsoNormal\" style=\"font-size: 12px;\"><span style=\"font-size: 12px;\"><b>Act as the primary bridge between customers and internal teams</b> (operations, digital, marketing, loyalty, IT, and store operations), ensuring customer issues, feedback, and insights are translated into actionable improvements.</span></li> </ol> <p>&nbsp;</p> <p>&nbsp;</p> <ol style=\"margin-top: 0in;\" start=\"1\" type=\"1\"> <li class=\"MsoNormal\" style=\"font-size: 12px;\"><span style=\"font-size: 12px;\"><b>Lead the handling of escalations, critical complaints, and reputational risks</b>, ensuring swift resolution, root cause analysis, and preventive measures.</span></li> </ol> <p>&nbsp;</p> <p>&nbsp;</p> <ol style=\"margin-top: 0in;\" start=\"1\" type=\"1\"> <li class=\"MsoNormal\" style=\"font-size: 12px;\"><span style=\"font-size: 12px;\"><b>Leverage customer interaction data and insights</b> to identify recurring issues, experience gaps, and improvement opportunities, contributing to product, process, and policy enhancements.</span></li> </ol> <p>&nbsp;</p> <p>&nbsp;</p> <ol style=\"margin-top: 0in;\" start=\"1\" type=\"1\"> <li class=\"MsoNormal\" style=\"font-size: 12px;\"><span style=\"font-size: 12px;\"><b>Ensure compliance with regulatory requirements, data privacy standards, and internal policies</b>, particularly across recorded calls, digital communications, and social media interactions</span></li> </ol> <p>&nbsp;</p> <p>&nbsp;</p> <p class=\"MsoNormal\"><span style=\"font-size: 12px;\"><b>3. JOB DIMENSIONS</b></span></p> <table class=\"MsoNormalTable\" style=\"mso-cellspacing: 1.5pt; mso-yfti-tbllook: 1184;\" border=\"0\" cellspacing=\"3\" cellpadding=\"0\"> <tbody> <tr style=\"mso-yfti-irow: 0; mso-yfti-firstrow: yes;\"> <td style=\"border: solid #E6E6E6 1.0pt; mso-border-alt: solid #E6E6E6 .75pt; background: whitesmoke; padding: .75pt .75pt .75pt .75pt;\">&nbsp;</td> <td style=\"border: solid #E6E6E6 1.0pt; mso-border-alt: solid #E6E6E6 .75pt; background: whitesmoke; padding: .75pt .75pt .75pt .75pt;\">&nbsp;</td> </tr> <tr style=\"mso-yfti-irow: 1;\"> <td style=\"border: solid #E6E6E6 1.0pt; mso-border-alt: solid #E6E6E6 .75pt; background: whitesmoke; padding: .75pt .75pt .75pt .75pt;\"> <p>&nbsp;</p> <p>&nbsp;</p> <p class=\"MsoNormal\"><span style=\"font-size: 12px;\"><b><span style=\"color: black; mso-color-alt: windowtext;\">Operating Budget:</span></b></span></p> <p>&nbsp;</p> <p>&nbsp;</p> </td> <td style=\"border: solid #E6E6E6 1.0pt; mso-border-alt: solid #E6E6E6 .75pt; padding: .75pt .75pt .75pt .75pt;\"> <p>&nbsp;</p> <p>&nbsp;</p> <p class=\"MsoNormal\"><span style=\"font-size: 12px;\">Customer Care operational budget (Call center operations, tools, outsourcing, platforms)</span></p> <p>&nbsp;</p> <p>&nbsp;</p> </td> </tr> <tr style=\"mso-yfti-irow: 2;\"> <td style=\"border: solid #E6E6E6 1.0pt; mso-border-alt: solid #E6E6E6 .75pt; background: whitesmoke; padding: .75pt .75pt .75pt .75pt;\"> <p>&nbsp;</p> <p>&nbsp;</p> <p class=\"MsoNormal\"><span style=\"font-size: 12px;\"><b><span style=\"color: black; mso-color-alt: windowtext;\">Total No. of Staff:</span></b></span></p> <p>&nbsp;</p> <p>&nbsp;</p> </td> <td style=\"border: solid #E6E6E6 1.0pt; mso-border-alt: solid #E6E6E6 .75pt; padding: .75pt .75pt .75pt .75pt;\"> <p>&nbsp;</p> <p>&nbsp;</p> <p class=\"MsoNormal\"><span style=\"font-size: 12px;\">Multi-layer team (Team Leaders, Agents, Quality, Workforce Management; internal and/or outsourced)</span></p> <p>&nbsp;</p> <p>&nbsp;</p> </td> </tr> <tr style=\"mso-yfti-irow: 3; mso-yfti-lastrow: yes;\"> <td style=\"border: solid #E6E6E6 1.0pt; mso-border-alt: solid #E6E6E6 .75pt; background: whitesmoke; padding: .75pt .75pt .75pt .75pt;\"> <p>&nbsp;</p> <p>&nbsp;</p> <p class=\"MsoNormal\"><span style=\"font-size: 12px;\"><b><span style=\"color: black; mso-color-alt: windowtext;\">Area / Nature of Impact:</span></b></span></p> <p>&nbsp;</p> <p>&nbsp;</p> </td> <td style=\"border: solid #E6E6E6 1.0pt; mso-border-alt: solid #E6E6E6 .75pt; padding: .75pt .75pt .75pt .75pt;\"> <p>&nbsp;</p> <p>&nbsp;</p> <p class=\"MsoNormal\"><span style=\"font-size: 12px;\">Customer Satisfaction, Brand Reputation, Loyalty, Complaint Resolution, Operational Excellence</span></p> <p>&nbsp;</p> <p>&nbsp;</p> </td> </tr> </tbody> </table> <p>&nbsp;</p> <p class=\"MsoNormal\"><span style=\"font-size: 12px;\"><b>4. KEY WORKING RELATIONSHIPS</b></span></p> <p class=\"MsoNormal\"><span style=\"font-size: 12px;\"><em>(Explain the relationships involved with what type of people and level of communication)</em></span></p> <p class=\"MsoNormal\"><span style=\"font-size: 12px;\"><b>Internal:</b></span></p> <ul style=\"margin-top: 0in;\" type=\"disc\"> <li class=\"MsoNormal\" style=\"margin-bottom: 0in; font-size: 12px;\"><span style=\"font-size: 12px;\">Customer Experience &amp; Loyalty</span></li> <li class=\"MsoNormal\" style=\"margin-bottom: 0in; font-size: 12px;\"><span style=\"font-size: 12px;\">CRM &amp; Digital Channels</span></li> <li class=\"MsoNormal\" style=\"margin-bottom: 0in; font-size: 12px;\"><span style=\"font-size: 12px;\">Marketing &amp; Communications</span></li> <li class=\"MsoNormal\" style=\"margin-bottom: 0in; font-size: 12px;\"><span style=\"font-size: 12px;\">Store Operations &amp; Field Teams</span></li> <li class=\"MsoNormal\" style=\"margin-bottom: 0in; font-size: 12px;\"><span style=\"font-size: 12px;\">IT &amp; Technology</span></li> <li class=\"MsoNormal\" style=\"margin-bottom: 0in; font-size: 12px;\"><span style=\"font-size: 12px;\">Legal, Compliance &amp; Risk</span></li> <li class=\"MsoNormal\" style=\"margin-bottom: 0in; font-size: 12px;\"><span style=\"font-size: 12px;\">Senior Management &amp; Executive Leadership</span></li> </ul> <p class=\"MsoNormal\"><span style=\"font-size: 12px;\"><b>External:</b></span></p> <ul style=\"margin-top: 0in;\" type=\"disc\"> <li class=\"MsoNormal\" style=\"margin-bottom: 0in; font-size: 12px;\"><span style=\"font-size: 12px;\">Outsourced call center partners</span></li> <li class=\"MsoNormal\" style=\"margin-bottom: 0in; font-size: 12px;\"><span style=\"font-size: 12px;\">Social media management agencies</span></li> <li class=\"MsoNormal\" style=\"margin-bottom: 0in; font-size: 12px;\"><span style=\"font-size: 12px;\">Customer care technology providers (CRM, ticketing, omnichannel platforms)</span></li> <li class=\"MsoNormal\" style=\"margin-bottom: 0in; font-size: 12px;\"><span style=\"font-size: 12px;\">Regulatory bodies (when required)</span></li> </ul> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p></p>

<p>Requirements: Fluent spoken English (mandatory) • Customer service experience • Based in Riyadh</p><p>SmartSort (الفرز الذكي) is a Saudi recycling platform. Through our mobile app, customers schedule doorstep collection of recyclable materials and earn reward points redeemable for shopping vouchers.</p><p>Role Description</p><p>This is a full-time, remote role for candidates based in Riyadh. The Call Center Representative handles customer calls, answers questions about our services and accepted materials, guides users through the app, and follows up on requests until they are resolved.</p><p>Qualifications</p><p>• Based in Riyadh</p><p>• Fluent spoken Arabic and English</p><p>• Strong communication skills</p><p>• Able to work remotely full-time with a stable internet connection and a quiet workspace</p><p>• Previous customer service or call center experience is a plus</p>

<h3>نبذة عن الدور</h3><p>تبحث شركة سعودي كول للمقاولات عن <strong>مندوب مبيعات</strong> للانضمام إلى فريقها في المنطقة الشرقية، بمدينة الخبر. يركز هذا الدور بدوام كامل على بناء علاقات مع العملاء، ترويج المنتجات، وإتمام عمليات البيع وتحصيل الديون.</p><h3>المهام الرئيسية</h3><p>يتولى مندوب المبيعات مسؤولية إدارة دورة المبيعات الكاملة، بدءاً من تحديد العملاء المحتملين وصولاً إلى تحصيل الديون. يشمل ذلك جمع البيانات، تقديم العروض، وإعداد التقارير الدورية.</p><h3>المسؤوليات</h3><ul><li>بناء وتحديث قاعدة بيانات للعملاء الحاليين والمرتقبين، مع توثيق بياناتهم وعناوينهم وأرقام هواتفهم.</li><li>التواصل مع العملاء وزيارتهم لترويج المنتجات (السلع والخدمات)، وتقديم عروض البيع مع استعراض مواصفاتها وميزاتها التنافسية.</li><li>التحقق من الأسعار ومنح الخصومات ضمن الصلاحيات المحددة، وإتمام عمليات البيع وتحرير الفواتير وتحصيل المبالغ المستحقة.</li><li>تحصيل ديون العملاء وتسجيلها وتوثيقها، ثم توريدها إلى الدائرة المالية.</li><li>إعداد وتقديم تقارير العمل الدورية وتوثيقها وحفظها.</li></ul><h3>المؤهلات والخبرة</h3><ul><li>خبرة تتراوح بين <strong>0 إلى 1 سنة</strong> في مجال المبيعات.</li><li>القدرة على جمع البيانات وتحليلها.</li><li>مهارات تواصل وعرض ممتازة.</li><li>القدرة على إتمام عمليات البيع وتحصيل الديون.</li></ul><h3>بيئة العمل</h3><p>هذه الوظيفة بدوام كامل في مدينة الخبر، المنطقة الشرقية، ضمن فريق شركة سعودي كول للمقاولات.</p><h3>معلومات إضافية</h3><p>الراتب سيتم تحديده بناءً على الخبرة والمؤهلات بعد المقابلة.</p>

<p><strong>Company Description</strong> The clinic provides care for back, neck, and joint pain, along with other spine-related conditions, using a scientific and evidence-based approach. Treatment plans are designed to not only relieve pain but also identify and address the root causes of each patient’s condition. The team focuses on personalized care, combining modern techniques with thorough assessments. Applicants will be joining a patient-centered environment that emphasizes long-term health and functional recovery.</p><p><strong>Role Description</strong> This is a full-time, on-site Receptionist role based in Jeddah. The Receptionist will greet patients, manage check-in and check-out procedures, and ensure a welcoming front-desk experience. Daily responsibilities include answering phone calls, responding to inquiries, scheduling and updating appointments, and maintaining patient records in coordination with clinical staff. The role also involves handling basic clerical tasks such as filing, data entry, and managing correspondence, while supporting smooth clinic operations and maintaining a professional, empathetic atmosphere.</p><p><strong>Qualifications</strong></p><ul><li>Strong customer service and communication skills to interact effectively and respectfully with patients and staff.</li><li>Proficiency in receptionist duties, including managing front-desk operations and coordinating patient appointments.</li><li>Solid phone etiquette skills for answering calls, routing inquiries, and providing accurate information.</li><li>Clerical skills, such as data entry, filing, and handling basic administrative tasks.</li><li>Ability to remain organized, multitask, and manage time in a busy clinical setting.</li><li>Basic computer literacy and experience with scheduling or practice management software is preferred.</li><li>Prior experience in a healthcare or clinic environment is an advantage.</li><li>Fluency in spoken and written English; Arabic language skills are beneficial.</li></ul><p><br></p><p><strong>1. Appointment Confirmation – One Day Before</strong></p><ul><li>Contact all patients one day before their scheduled appointments.</li><li>Make sure to call each patient twice if there is no response.</li><li>Update the appointment schedule accordingly, documenting confirmations, cancellations, and patients who are unreachable.</li><li>Ensure that all appointment reminders are updated in the system.</li></ul><p><strong>2. Same-Day Appointment Confirmation</strong></p><ul><li>Contact patients again on the day of their appointments to reconfirm their attendance.</li><li>Monitor the daily schedule closely and ensure there are no unnecessary empty slots.</li><li>Immediately communicate cancellations or changes to the relevant teams to allow other patients to be accommodated.</li></ul><p><strong>3. Extra Booking &amp; Schedule Optimization</strong></p><ul><li>Implement the extra-booking ICS protocol according to the clinic’s approved guidelines.</li><li>Coordinate closely with the Call Centre to accommodate as many patients as possible without compromising service quality or treatment flow.</li><li>Proactively identify available slots and offer them to patients waiting for appointments.</li><li>Ensure efficient utilization of doctors’ and therapists’ schedules.</li></ul><p><strong>4. No-Show Treatment Follow-Up</strong></p><ul><li>Contact patients who miss their scheduled treatment appointments.</li><li>Understand the reason for their absence and arrange a new appointment as soon as possible.</li><li>Actively follow up with patients to ensure they complete their treatment packages within the recommended timeframe.</li><li>Monitor patients with interrupted treatment plans and coordinate with the relevant teams when necessary.</li></ul><p><strong>5. Treatment Package Scheduling</strong></p><ul><li>Ensure that patients have their first six treatment sessions booked in advance, at a minimum.</li><li>Whenever possible, encourage patients to schedule their upcoming sessions according to the recommended treatment plan.</li><li>Monitor patients’ booking status to avoid interruptions or delays in their treatment journey.</li></ul><p><strong>6. Coordination with the Call Centre</strong></p><ul><li>Maintain continuous communication and collaboration with the Call Centre team.</li><li>Coordinate patient requests, including:</li><li><br></li><li>Sick leave certificates.</li><li>Medical reports.</li><li>Call-back requests.</li><li>Appointment changes and rescheduling.</li><li>Any other patient-related inquiries or requirements.</li><li>Ensure that all requests are communicated to the appropriate team and followed up until resolved.</li><li>Avoid leaving patient requests pending without clear ownership or updates.</li></ul><p><strong>7. Teamwork &amp; Communication</strong></p><ul><li>Maintain close coordination with Patient Experience, Call Centre, doctors, and therapists.</li><li>Communicate schedule changes and operational challenges promptly.</li><li>Ensure that all patient interactions are handled professionally, efficiently, and with a welcoming attitude.</li></ul><p><br></p>

<h3 >About Majid Al Futtaim</h3> <p >Majid Al Futtaim Holding is a prominent developer and operator of shopping malls, retail, communities, and entertainment venues across the Middle East, North Africa, and Central Asia. With a workforce exceeding 43,000 employees and operations spanning 18 countries, the company manages a portfolio of well-known brands including Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie &amp; Fitch, and Vox Cinemas.</p> <h3 >The Role of District Manager (Carrefour)</h3> <p >Majid Al Futtaim is seeking a <strong >District Manager</strong> for its Carrefour operations in Riyadh, Saudi Arabia. This full-time role is central to driving the continuous improvement of store performance within the assigned district, aligning with senior management directives and overall organizational objectives.</p> <h3 >Core Responsibilities</h3> <p >The District Manager is responsible for monitoring and analyzing store performance, proposing strategic improvement actions, and overseeing their effective implementation. This position also involves coordinating various internal functions to foster synergy and ensure alignment with the company's overarching strategy.</p> <h3 >Key Accountabilities</h3> <ul > <li >Ensure the proper conservation, utilization, and profitability of store assets within the country.</li> <li >Conduct regular store visits to assigned locations.</li> <li >Support the development of national retail concepts and oversee their consistent application.</li> <li >Ensure the implementation of MAF Retail corporate policies and compliance with all relevant laws and regulations in the operating country.</li> <li >Oversee the application of the product assortment structure and maintain high standards of product presentation.</li> <li >Provide support for new projects across all phases and coordinate functional synergies.</li> <li >Ensure the promotional image is consistently maintained for all assigned stores.</li> <li >Contribute to the performance management process by assisting with objective setting, monitoring performance, providing constructive feedback, and offering inputs to senior management.</li> <li >Identify training needs and collaborate with the Human Capital department to facilitate necessary training requirements.</li> </ul> <h3 >Experience Requirements</h3> <p >Candidates for this <strong >full-time</strong> position should possess between <strong >5 to 10 years</strong> of relevant professional experience, demonstrating a strong background in retail operations management.</p> <h3 >Application Information</h3> <p >We invite qualified candidates to apply for this role in Riyadh, Saudi Arabia.</p>

Unified Communications (UC) Expert<br>We are looking for an experienced Unified Communications (UC) Expert to design, implement, integrate, and support a robust UC environment covering voice, video, IVR, telephony, and collaboration platforms. The ideal candidate will have strong hands-on expertise in UC technologies, IVR integration, VoIP, SIP, SBCs, call routing, and contact center solutions.<br>Key Responsibilities Design, implement, and manage Unified Communications infrastructure supporting voice, video, IVR, and collaboration services. Lead the technical design and implementation of IVR-enabled UC solutions. Configure and manage UC platforms including Cisco, Avaya, Microsoft Teams, Zoom, and Webex. Design and optimize IVR applications, call flows, routing logic, gateways, and session management. Manage end-to-end integration of IVR with voice, telephony, collaboration, CRM, C2M databases, and contact center applications. Configure and troubleshoot SIP, RTP, SBCs, gateways, PBX, and call routing. Design and implement voice networks with appropriate QoS, redundancy, high availability, and disaster recovery. Conduct interoperability and integration testing across UC platforms, endpoints, gateways, and IVR applications. Troubleshoot complex UC, telephony, IVR, and call-flow issues and optimize system performance. Monitor UC infrastructure health, availability, capacity, and performance using appropriate monitoring and reporting tools. Support deployment, system integration, testing, and User Acceptance Testing (UAT). Ensure UC solutions follow relevant telecom standards, VoIP protocols, security best practices, and organizational requirements. Prepare technical documentation covering architecture, configurations, integrations, troubleshooting procedures, and operational processes.<br>Required Qualifications & Skills Bachelor’s degree in Computer Science, Engineering, Information Technology, or a related field.8–10 years of experience in Unified Communications, telephony, and enterprise communication systems. Strong hands-on experience with Cisco, Avaya, Microsoft Teams, Zoom, and Webex. Strong knowledge of IVR systems and their integration with UC and contact center platforms. Expertise in:SIP and RTPSBCs and VoIP Gateways PBX and telephony systems Call routing and call-flow design Voice network architecture QoS and network optimization High availability, redundancy, and disaster recovery Experience integrating UC/IVR environments with CRM, C2M databases, and contact center applications. Strong troubleshooting and problem-solving skills across voice, IVR, telephony, and UC environments. Experience with monitoring, reporting, and performance management tools. Good understanding of telecom standards, VoIP protocols, and UC security practices.<br>Preferred Certifications Relevant certifications will be an advantage, including:Cisco CCIE Collaboration Avaya ACISMicrosoft Teams / Skype for Business certifications Genesys Certified Professional

<p>The Guest Experience Agent - Telephone manages all incoming and outgoing telephone calls, directing them efficiently to the correct departments or guests. The role ensures clear, professional communication, assists guests with inquiries, and supports internal communication to maintain smooth hotel operations.</p><p>DUTIES AND RESPONSIBILITIES</p><ul><li>Answer and handle all incoming and outgoing telephone calls promptly and professionally</li><li>Transfer calls to the appropriate departments, guests, or staff efficiently</li><li>Provide accurate information and assistance to guests and callers</li><li>Operate and monitor the hotel's PBX/switchboard system at all times</li><li>Handle wake-up calls, message taking, and call forwarding requests</li><li>Maintain clear and courteous communication standards in all interactions</li><li>Record and relay messages accurately to guests and departments</li><li>Assist with emergency communication procedures when required</li><li>Update and maintain call logs and communication records</li><li>Support internal communication between hotel departments</li><li>Ensure guest privacy and confidentiality of all information</li><li>Report any system faults or communication issues to the IT department</li><li>Assist guests with basic inquiries about hotel services and facilities</li><li>Follow hotel communication protocols and standard operating procedures</li><li>Ensure smooth and uninterrupted telephone service operations</li><li>Maintain professionalism and calmness during high-volume or emergency situations</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>High school diploma or equivalent; diploma in hospitality or communications is an advantage</li><li>1 - 3 years of experience in a PBX, call center, front office, or customer service role (preferably in hospitality)</li><li>Basic understanding of telephone switchboard/PBX systems and call handling procedures</li><li>Familiarity with hotel operations and guest service standards is an advantage</li><li>Basic computer literacy and ability to use communication systems and software</li><li>Proficiency in Microsoft Office applications is an advantage</li></ul>

<p>The Guest Experience Agent - Telephone manages all incoming and outgoing telephone calls, directing them efficiently to the correct departments or guests. The role ensures clear, professional communication, assists guests with inquiries, and supports internal communication to maintain smooth hotel operations.</p><p><strong>DUTIES AND RESPONSIBILITIES</strong></p><ul><li>Answer and handle all incoming and outgoing telephone calls promptly and professionally</li><li>Transfer calls to the appropriate departments, guests, or staff efficiently</li><li>Provide accurate information and assistance to guests and callers</li><li>Operate and monitor the hotel's PBX/switchboard system at all times</li><li>Handle wake-up calls, message taking, and call forwarding requests</li><li>Maintain clear and courteous communication standards in all interactions</li><li>Record and relay messages accurately to guests and departments</li><li>Assist with emergency communication procedures when required</li><li>Update and maintain call logs and communication records</li><li>Support internal communication between hotel departments</li><li>Ensure guest privacy and confidentiality of all information</li><li>Report any system faults or communication issues to the IT department</li><li>Assist guests with basic inquiries about hotel services and facilities</li><li>Follow hotel communication protocols and standard operating procedures</li><li>Ensure smooth and uninterrupted telephone service operations</li><li>Maintain professionalism and calmness during high-volume or emergency situations</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>High school diploma or equivalent; diploma in hospitality or communications is an advantage</li><li>1 - 3 years of experience in a PBX, call center, front office, or customer service role (preferably in hospitality)</li><li>Basic understanding of telephone switchboard/PBX systems and call handling procedures</li><li>Familiarity with hotel operations and guest service standards is an advantage</li><li>Basic computer literacy and ability to use communication systems and software</li><li>Proficiency in Microsoft Office applications is an advantage</li></ul>

<p>The Guest Experience Agent - Telephone manages all incoming and outgoing telephone calls, directing them efficiently to the correct departments or guests. The role ensures clear, professional communication, assists guests with inquiries, and supports internal communication to maintain smooth hotel operations.</p><p><strong>DUTIES AND RESPONSIBILITIES</strong></p><ul><li>Answer and handle all incoming and outgoing telephone calls promptly and professionally</li><li>Transfer calls to the appropriate departments, guests, or staff efficiently</li><li>Provide accurate information and assistance to guests and callers</li><li>Operate and monitor the hotel's PBX/switchboard system at all times</li><li>Handle wake-up calls, message taking, and call forwarding requests</li><li>Maintain clear and courteous communication standards in all interactions</li><li>Record and relay messages accurately to guests and departments</li><li>Assist with emergency communication procedures when required</li><li>Update and maintain call logs and communication records</li><li>Support internal communication between hotel departments</li><li>Ensure guest privacy and confidentiality of all information</li><li>Report any system faults or communication issues to the IT department</li><li>Assist guests with basic inquiries about hotel services and facilities</li><li>Follow hotel communication protocols and standard operating procedures</li><li>Ensure smooth and uninterrupted telephone service operations</li><li>Maintain professionalism and calmness during high-volume or emergency situations</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>High school diploma or equivalent; diploma in hospitality or communications is an advantage</li><li>1 - 3 years of experience in a PBX, call center, front office, or customer service role (preferably in hospitality)</li><li>Basic understanding of telephone switchboard/PBX systems and call handling procedures</li><li>Familiarity with hotel operations and guest service standards is an advantage</li><li>Basic computer literacy and ability to use communication systems and software</li><li>Proficiency in Microsoft Office applications is an advantage</li></ul>

<p>The Guest Experience Agent - Telephone manages all incoming and outgoing telephone calls, directing them efficiently to the correct departments or guests. The role ensures clear, professional communication, assists guests with inquiries, and supports internal communication to maintain smooth hotel operations.</p><p><b><br></b></p><p><b>DUTIES AND RESPONSIBILITIES</b></p><ul><li>Answer and handle all incoming and outgoing telephone calls promptly and professionally</li><li>Transfer calls to the appropriate departments, guests, or staff efficiently</li><li>Provide accurate information and assistance to guests and callers</li><li>Operate and monitor the hotel s PBX/switchboard system at all times</li><li>Handle wake-up calls, message taking, and call forwarding requests</li><li>Maintain clear and courteous communication standards in all interactions</li><li>Record and relay messages accurately to guests and departments</li><li>Assist with emergency communication procedures when required</li><li>Update and maintain call logs and communication records</li><li>Support internal communication between hotel departments</li><li>Ensure guest privacy and confidentiality of all information</li><li>Report any system faults or communication issues to the IT department</li><li>Assist guests with basic inquiries about hotel services and facilities</li><li>Follow hotel communication protocols and standard operating procedures</li><li>Ensure smooth and uninterrupted telephone service operations</li><li>Maintain professionalism and calmness during high-volume or emergency situations</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>High school diploma or equivalent; diploma in hospitality or communications is an advantage</li><li>1-3 years of experience in a PBX, call center, front office, or customer service role (preferably in hospitality)</li><li>Basic understanding of telephone switchboard/PBX systems and call handling procedures</li><li>Familiarity with hotel operations and guest service standards is an advantage</li><li>Basic computer literacy and ability to use communication systems and software</li><li>Proficiency in Microsoft Office applications is an advantage</li></ul>

<p>The Guest Experience Agent - Telephone manages all incoming and outgoing telephone calls, directing them efficiently to the correct departments or guests. The role ensures clear, professional communication, assists guests with inquiries, and supports internal communication to maintain smooth hotel operations.</p><p><b><br></b></p><p><b>DUTIES AND RESPONSIBILITIES</b></p><ul><li>Answer and handle all incoming and outgoing telephone calls promptly and professionally</li><li>Transfer calls to the appropriate departments, guests, or staff efficiently</li><li>Provide accurate information and assistance to guests and callers</li><li>Operate and monitor the hotel s PBX/switchboard system at all times</li><li>Handle wake-up calls, message taking, and call forwarding requests</li><li>Maintain clear and courteous communication standards in all interactions</li><li>Record and relay messages accurately to guests and departments</li><li>Assist with emergency communication procedures when required</li><li>Update and maintain call logs and communication records</li><li>Support internal communication between hotel departments</li><li>Ensure guest privacy and confidentiality of all information</li><li>Report any system faults or communication issues to the IT department</li><li>Assist guests with basic inquiries about hotel services and facilities</li><li>Follow hotel communication protocols and standard operating procedures</li><li>Ensure smooth and uninterrupted telephone service operations</li><li>Maintain professionalism and calmness during high-volume or emergency situations</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>High school diploma or equivalent; diploma in hospitality or communications is an advantage</li><li>1-3 years of experience in a PBX, call center, front office, or customer service role (preferably in hospitality)</li><li>Basic understanding of telephone switchboard/PBX systems and call handling procedures</li><li>Familiarity with hotel operations and guest service standards is an advantage</li><li>Basic computer literacy and ability to use communication systems and software</li><li>Proficiency in Microsoft Office applications is an advantage</li></ul>