CRM specialist Jobs

Reports ToGeneral Manager – Marketing<br>Job Purpose:The Director of Digital Growth, CRM & Loyalty is responsible for driving profitable digital growth across Al Majed Oud through paid media, customer acquisition, CRM, loyalty, retention, and customer value. The role has direct commercial accountability for digital marketing performance and is responsible for maximizing the return generated from digital marketing investment. The position leads Paid Media, CRM, and Loyalty activities and works closely with Ecommerce, Product, Creative, Commercial, Technology, Finance, and other relevant functions. This is a commercial growth role with direct accountability for revenue, ROAS, acquisition efficiency, retention, repeat purchase, and customer lifetime value.<br>Key Responsibilities:Paid Media & Performance Marketing• Own the paid media strategy across Meta, Google, Tik Tok, Snapchat, and other relevant digital channels.• Set clear ROAS, CAC, revenue, and profitability targets.• Manage and optimize media budgets across channels.• Review digital campaign performance daily and weekly.• Identify opportunities to scale successful campaigns and reduce inefficient spending.• Analyze performance by channel, audience, campaign, product, and objective.• Work closely with the Creative team to improve advertising creative based on performance data.• Ensure paid media activity is connected directly to commercial and sales objectives. Online Revenue Growth• Drive online revenue growth through acquisition, conversion, retention, and customer activation.• Work closely with E-commerce to improve conversion performance.• Analyze sales by channel, campaign, category, product, customer segment, and audience.• Identify growth opportunities and performance gaps.• Build action plans to improve digital revenue performance. CRM• Own the CRM strategy across Whats App, SMS, Email, Push Notifications, App, and Web customer journeys.• Develop customer segmentation and targeting strategies.• Build automated customer journeys including:o Welcome journeys.o Abandoned cart.o Post-purchase.o Cross-sell.o Upsell.o Reactivation.o Win-back.o VIP customer journeys.• Improve CRM-attributed revenue and customer engagement.• Ensure customer communication is personalized, relevant, and commercially effective.<br>Loyalty:• Own the performance and development of the Al Majed Oud loyalty program.• Increase active loyalty membership and engagement.• Improve customer frequency and repeat purchase.• Develop loyalty campaigns, incentives, rewards, and activation programs.• Analyze member behavior, redemption, engagement, and revenue contribution.• Develop high-value and VIP customer strategies.• Increase the commercial contribution generated from loyalty customers. Customer Retention & Lifetime Value• Develop strategies to increase customer retention and repeat purchase.• Identify high-value customer segments.• Build initiatives to increase customer lifetime value.• Reduce customer inactivity and churn.• Develop reactivation and retention programs based on customer behavior. Offers, Bundles & Commercial Campaigns• Work with Marketing, Product, E-commerce, Commercial, and other relevant teams to develop offers and bundles.<br>• Use customer and sales data to recommend:o Product combinations.o Promotional mechanics.o Discount levels.o Target customer groups.o CRM activation strategies.• Evaluate commercial performance before and after launch.• Identify which offers should be scaled, modified, or discontinued.• Ensure promotional activity generates incremental revenue and protects profitability.<br>Data & Performance Management:• Build and maintain digital growth dashboards.• Monitor performance daily, weekly, and monthly.• Establish KPIs for Paid Media, CRM, Loyalty, and customer growth activities.• Analyze customer acquisition, conversion, retention, and revenue performance.• Translate data into clear commercial recommendations.• Present performance, risks, opportunities, and recommendations directly to management.• Develop forecasts and growth scenarios where required.<br>Team Leadership:• Lead Paid Media, CRM, Loyalty, and related digital growth teams.• Set clear targets and performance expectations.• Hold teams accountable for measurable commercial outcomes.• Develop analytical and commercial capabilities across the team.• Ensure Paid Media, CRM, and Loyalty operate as one integrated growth function. Cross-Functional Collaboration Work closely with:• E-commerce.• Creative.• Product.• Sales.• Commercial.• IT / Technology.• Finance.• Customer Service.• Marketing Performance.to ensure acquisition, conversion, retention, customer experience, and commercial performance are fully connected. Key Performance Indicators• Online revenue growth.• Paid Media ROAS.• Customer Acquisition Cost.• Conversion Rate.• CRM-attributed revenue.• Loyalty-attributed revenue.• Repeat Purchase Rate.• Customer Retention Rate.• Active Loyalty Members.• Loyalty Member Revenue.• Average Order Value.• Customer Lifetime Value.• Customer Reactivation Rate.• Marketing efficiency and profitability.<br>Qualifications & Experience:• Bachelor’s degree in Marketing, Business, E-commerce, Digital Marketing, Analytics, or a related field.• 10+ years of relevant experience in digital growth, performance marketing, CRM, loyalty, e-commerce, or commercial digital roles.• Proven experience leading managers and specialist teams.• Strong experience managing significant paid media budgets.• Strong understanding of ROAS, CAC, conversion, retention, and customer lifetime value.• Strong CRM and customer segmentation experience.• Experience managing loyalty programs.• Strong commercial and analytical mindset.• Strong digital analytics and dashboarding capabilities.• Experience working with large customer and sales datasets.• Strong understanding of Saudi and GCC digital consumer behavior.• Experience in retail, fragrance, beauty, luxury, fashion, or high-volume consumer businesses is preferred.• Strong senior management communication and presentation skills. Core Competencies• Digital growth leadership.• Commercial thinking.• Performance marketing.• CRM strategy.• Loyalty management.• Customer analytics.• Revenue optimization.• Data-driven decision making.• Team leadership.• Cross-functional collaboration

Job Summary<br><br>We are looking for a highly experienced Senior Microsoft Dynamics 365 CRM Developer with 9+ years of hands-on experience in Microsoft Dynamics 365 CRM development, with strong expertise in On-Premises environments. Cloud experience is considered a strong advantage.<br><br>The ideal candidate will have solid experience in Dynamics 365 customization, development, integration, data migration, upgrades, and troubleshooting, with strong technical skills in C#, . NET, . NET Core, REST APIs, and Microsoft SQL Server.<br><br>Key Responsibilities<br><br>Develop, customize, configure, and maintain Microsoft Dynamics 365 CRM solutions based on business and technical requirements Design and implement integrations between Dynamics 365 CRM and external systems using REST APIs, web services, and middleware Develop custom plugins, workflows, and integrations using C# and . NET technologies Perform data migration, system upgrades, and integration-related activities within the Dynamics 365 ecosystem Analyze business and technical requirements and translate them into scalable Dynamics 365 solutions Troubleshoot and resolve complex CRM, integration, and system functionality issues Develop and maintain technical documentation, including solution designs, technical specifications, integration documentation, and deployment guides Work closely with business stakeholders, technical teams, and other application teams to ensure successful solution delivery Support application releases, deployments, and production issues Follow development standards, version control practices, and CI/CD processes using Azure Dev Ops Work with Microsoft SQL Server for database development, troubleshooting, queries, and data-related activities<br><br>Requirements<br><br>Required Technical Skills<br><br>9+ years of professional experience in Microsoft Dynamics 365 CRM development Strong hands-on experience with Dynamics 365 CRM On-Premises Experience with Dynamics 365 CRM customization and configuration Strong programming skills in C#Strong knowledge of . NET / . NET Core Experience developing custom plugins and workflows Strong experience with REST APIs and web services Experience integrating Dynamics 365 with external applications and enterprise systems Strong Microsoft SQL Server (MSSQL) skills Experience with data migration and Dynamics 365 upgrades Experience with Azure Dev Ops, including Boards, Work Items, and Git repositories Strong troubleshooting and problem-solving skills Good understanding of full-stack development concepts Key Competencies Strong analytical and problem-solving skills Excellent communication and collaboration skills Ability to work independently and as part of a technical team Strong documentation and technical analysis skills Ability to work effectively in a business-critical enterprise environment Important Requirement Candidates must have 9+ years of hands-on experience specifically in Microsoft Dynamics 365 CRM, with strong On-Premises experience. Preferred Qualifications Experience with Dynamics 365 CRM Cloud / Online Experience working in the banking or financial services sector Experience working in large-scale enterprise environments Experience with middleware and enterprise integration platforms Bachelor's degree in Computer Science, Information Technology, Software Engineering, or a related field

<h3 >About Leejam Sports Company</h3> <p >Leejam Sports Company operates as the largest fitness club operator within the Middle East, focusing on the promotion of health and wellness across the region. The company provides a work environment that supports professional development and offers competitive benefits.</p> <h3 >The Role of Sales Representative</h3> <p >Leejam Sports is seeking a <strong >Sales Representative-Operations-Club Management-CX</strong> to join its team. This full-time position is designed for individuals with 0-1 years of experience who are looking to contribute to a dynamic and growth-oriented environment. The role involves aspects of sales, operational support, club management, and customer experience.</p> <h3 >Key Responsibilities</h3> <ul > <li >Engaging with potential and existing clients to promote fitness club memberships and services.</li> <li >Supporting daily club operations to ensure smooth functioning and member satisfaction.</li> <li >Assisting in the management of club facilities and resources.</li> <li >Contributing to initiatives aimed at enhancing the overall customer experience.</li> <li >Working collaboratively within a team to achieve sales targets and operational goals.</li> </ul> <h3 >Qualifications and Experience</h3> <ul > <li >A minimum of 0 to 1 year of professional experience is required.</li> <li >Demonstrated interest in sales, operations, club management, or customer experience roles.</li> <li >Ability to work effectively in a team-oriented setting.</li> </ul> <h3 >Work Environment and Culture</h3> <p >Leejam Sports fosters a dynamic and growth-oriented work environment. The company promotes innovation, teamwork, and excellence, providing opportunities for professional development to its employees. This full-time position offers a setting where individuals can contribute to the company's mission of promoting health and wellness.</p> <h3 >Application Information</h3> <p >Candidates interested in the Sales Representative-Operations-Club Management-CX position are encouraged to apply. Salary details will be discussed during the interview process.</p>

We are looking for an experienced L2/L3 Support Engineer to provide advanced technical support for Microsoft Dynamics 365 CRM environments. The ideal candidate will have strong troubleshooting skills, production support experience, and the ability to resolve complex technical issues while ensuring high system availability and performance. Key Responsibilities Provide Level 2 and Level 3 support for Microsoft Dynamics 365 CRM. Investigate, troubleshoot, and resolve application incidents and service requests. Perform Root Cause Analysis (RCA) and implement permanent solutions. Monitor system performance and ensure SLA compliance. Support production deployments, releases, and environment maintenance. Collaborate with developers and business teams to resolve functional and technical issues. Support integrations between Dynamics 365 CRM and enterprise applications. Maintain technical documentation, knowledge base articles, and support procedures. Participate in on-call support when required. Ensure high system availability and continuous service improvement. Requirements Bachelor's degree in Computer Science, Information Technology, or a related field.4+ years of experience in Application Support or Microsoft Dynamics 365 CRM Support. Strong knowledge of Microsoft Dynamics 365 CRM. Experience with incident management and Root Cause Analysis (RCA). Experience working with SLAs and ITSM processes. Knowledge of SQL Server and CRM data troubleshooting. Experience with REST APIs and integrations is a plus. Excellent troubleshooting, communication, and analytical skills. Ability to work onsite in Saudi Arabia.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <ul><li>Monitoring the issuance and renewal of licenses and governmental permits.</li><li>Executing and completing transactions through governmental platforms such as (Qiwa, Baladi, Salama, Wafi, Muqeem, social insurance, etc.).</li><li>Coordinating with governmental entities to complete procedures and resolve obstacles.</li><li>Monitoring violations and governmental fees and coordinating regarding their settlement.</li><li>Preparing official correspondence and communications, including authorizations related to governmental entities.</li><li>Monitoring the requirements of governmental entities related to employees as needed.</li><li>Coordinating with project management to fulfill the requirements for licenses and governmental approvals.</li><li>Monitoring the approval of required documents and certificates with the relevant entities.</li><li>Archiving and organizing all governmental documents and transactions.</li><li>Preparing periodic reports on the status of transactions and licenses and submitting them to the direct supervisor.</li><li>Representing the company before governmental entities as needed.</li></ul><p>المؤهلات</p><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><div dir="rtl"><p>الخبرات</p><ul><li>خبرة من سنة إلى خمس سنوات في مجال العلاقات الحكومية.</li><li>يفضل وجود خبرة في القطاع العقاري أو التطوير العقاري.</li><li>خبرة في استخدام المنصات الحكومية الإلكترونية.</li></ul><p>المهارات</p><ul><li>إجادة التعامل مع المنصات الحكومية.</li><li>مهارات تواصل وتنسيق عالية.</li><li>إعداد الخطابات والمراسلات الرسمية.</li><li>متابعة وإنجاز المعاملات الحكومية.</li><li>إدارة الوقت وتنظيم الأولويات.</li><li>استخدام برامج Microsoft Office.</li></ul><p><br></p></div></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><span>The <strong>Service Relationship Manager</strong> has a solid technical understanding of how Fortinet products and services are utilized by the customer, and uses this to effectively resolve issues and propose innovative solutions. The Service Relationship Manager is the voice of the customer within Fortinet and is closely involved in all customer escalations, working closely with sales and other support team members to organize and manage situations. The Service Relationship Manager continually assures the value of services across the customer’s organization and jointly defines objectives and measures to drive improvements. The Service Relationship Manager leads service meetings and conference calls to discuss open incidents, oversee implementation project services and to review Quarterly activity. The Service Relationship Manager is engaged in the pre-Sales phase to ensure that new projects have the right services and the delivery teams are ready to provide best in class service. The Service Relationship Manager may be a paid service. Customer feedback and a reduction in incidents are key measurable of success.</span></span></p><br><p><span><span><strong>Responsibilities</strong></span></span><span><span><strong>:</strong></span></span></p><br><ul><li><p><span><span>Act as the customer’ Single Point of Contact for Services and Support facilitating conference calls, meetings and engaging the appropriate resources</span></span></p><br></li><li><p><span><span>Ensure delivery across the customer’s organization and meet or exceed operational KPIs</span></span></p><br></li><li><p><span><span>Match customer’s evolving service needs (based on business requirements, expansion, industry challenges, reductions, proactive vs. reactive service needs, etc.) to Fortinet offers thus driving services absorption</span></span></p><br></li><li><p><span><span>Lead the services delivery team towards the customer, the sales teams and any other internal or external organizations</span></span></p><br></li><li><p><span><span>Build executive/senior relationships within customer and understand the customer’s business practices/procedures, business drivers and corporate culture</span></span></p><br></li><li><p><span><span>Maintain an intimate understanding Fortinet support and service capabilities and limitations</span></span></p><br></li><li><p><span><span>Own Customer Success by developing Service &amp; Support Plans</span></span></p><br></li><li><p><span><span>Address any customer satisfaction issues across the customer’s organization and follow up</span></span></p><br></li><li><p><span><span>Produce Quarterly reports including service performance and upcoming 90 day plans</span></span></p><br></li><li><p><span><span>Manages technical escalations by hosting conference calls, facilitating actions and producing customer facing updates</span></span></p><br></li><li><p><span><span>Provide regular updates to the customer and visit on an agreed frequency</span></span></p><br></li><li><p><span><span>Ensure delivery teams meet their contracted obligations by following through with management on corrective actions</span></span></p><br></li><li><p><span><span>Negotiate, document and communicate a governance structure for the account ensuring all parties (customer, partner, Fortinet) understand what they will be held accountable for in the customer relationship</span></span></p><br></li><li><p><span><span>Leverage customer relationship in supporting Sales in renewals success, ensure optimal service penetration and identify up sell opportunities</span></span></p><br></li><li><p><span><span>Build RFP responses for innovative service solutions in conjunction with Sales to meet the customers’ needs and requirements.</span></span></p><br></li><li><p><span><span>Ensure continued alignment with and the objectives of the product sales team</span></span></p><br></li><li><p><span><span>Drive continual process improvements to achieve business goals and maximize customer service</span></span></p><br></li><li><p><span><span>Analytical Ability – effectiveness in analyzing situations and identifying key issues</span></span></p><br></li><li><p><span><span>Planning and execution – defining and measuring business goals, monitoring progress, taking action when necessary to rectify situations and meet deadlines</span></span></p><br></li><li><p><span><span>Proactive – taking responsibility for making things happen.</span></span></p><br></li><li><p><span><span>Teamwork – collaborating with and promoting collaboration</span></span></p><br></li><li><p><span><span>Technical expertise – up to date high level telecommunications and internetworking</span></span></p><br></li><li><p><span><span>Adaptability – maintain performance under pressure to ensure effective decision making</span></span></p><br></li><li><p><span><span>Influence – using appropriate interpersonal styles and methods of communication to influence others positively to meet objectives of all parties</span></span></p><br></li><li><p><span><span>Relationships – building and sustaining key relationships to build a successful business ecosystem</span></span></p><br></li><li><p><span><span>Service DNA – understanding customer service excellence inside-out and identifying areas for improvement on a daily basis</span></span></p><br></li><li><p><span><span>Communications – communicating clearly, succinctly and effectively</span></span></p><br></li><li><p><span><span>Bachelor's Degree or equivalent</span></span></p><br></li><li><p><span><span>Operational excellence qualification (ITIL) or experience</span></span></p><br></li></ul><p><span><span><strong>Education &amp; Languages:</strong></span></span></p><br><ul><li><p><span><span>Excellent written English&nbsp;</span></span><span><span> (+ Arabic)&nbsp;</span></span></p><br></li><li><p><span><span>Bachelor's Degree or equivalent</span></span></p><br></li><li><p><span><span>Operational excellence qualification (ITIL) or experience</span></span></p><br></li><li><p><span><span>Fortinet certification highly desirable -NSE4 or similar</span></span></p><br></li></ul><p>#LI-NC1</p><br><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Are you a people person with a passion for providing exceptional customer service?<br> If so, we have an exciting opportunity for you as a Guest Care Specialist at Gathern.<br> As a Guest Care Specialist, you will be responsible for ensuring all guests have a positive and memorable experience during their interactions with our company.<br> In this role, you will serve as the main point of contact for guests, handle inquiries and resolve any issues or complaints in a timely and professional manner.<br> You will also provide product recommendations, assist with bookings, and maintain accurate guest records.<br> Additionally, you will collaborate with other team members to improve guest satisfaction and contribute to the overall success of the company.<br> If you are a friendly and organized individual who enjoys helping others, we would love to hear from you.<br> Responsibilities Provide exceptional customer service to all guests.<br> Act as the main point of contact for guest inquiries and ensure timely resolution of any issues or complaints.<br> Assist guests with booking reservations and provide product recommendations.<br> Maintain accurate guest records and update customer information as needed.<br> Collaborate with team members to improve guest satisfaction and contribute to the overall success of the company.<br> Bachelor's/Diploma degree.<br> Excellent communication and interpersonal skills.<br> Ability to remain calm and professional in stressful situations.<br> Organized and detail-oriented.<br> Able to work flexible hours, including weekends and holidays.<br> Positive and friendly attitude.<br></span> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><span><strong><span><span><span>Find Your Shangri-La in Shangri-La&nbsp;</span></span></span></strong></span></span></p><br><br> <br> <p><span><span><strong><u><span><span><span>Shangri-La Jeddah</span></span></span></u></strong></span></span></p><br><br> <br> <p><span><span><span>Anchored on the new Jeddah Waterfront along the shores of the Red Sea, Shangri-La Jeddah sets a new standard for luxury in the city. Floor-to-ceiling windows throughout the hotel invite the outdoors in, and the stylish interiors reflect the endless blue of the sea and sandy beaches right outside. A dedicated Kids Club and supervised play area provides the canvas for families to create unforgettable memories, while innovative dining concepts promise to satisfy the most refined palates.</span></span></span></p><br><br> <br> <ul> <li><span><span><span>203 stylish rooms and suites plus 17 luxury serviced apartments.</span></span></span></li> <li><span><span><span>4 restaurants and lounges, including the legendary Shang Palace</span></span></span></li> <li><span><span><span>Convenient for Jeddah’s popular landmarks and Red Sea Mall</span></span></span></li> <li><span><span><span>116 privately owned Burj Assila Residences.</span></span></span></li> </ul> &nbsp; <br> <p><span><span><strong><span><span><span>Job Summary:</span></span></span></strong></span></span></p><br><br> <br> <p><span><span>As a Guest Relations Officer at Shangri-La Jeddah, you will be the face of our hotel, ensuring that every guest receives exceptional service that reflects our values and beliefs.&nbsp;</span></span></p><br><br> <p><span><span>You will play a vital role in creating memorable experiences by understanding and anticipating the needs of our diverse clientele, which includes&nbsp;&nbsp;cultures from around the globe. Your ability to communicate effectively and build rapport with guests will be essential in fostering a welcoming and inclusive environment.</span></span></p><br><br> <br> <p><span><span><strong><span><span><span>Key Responsibilities:&nbsp;</span></span></span></strong></span></span></p><br><br> <br> <ul> <li><span><span><span><span><span>To have- Greet and welcome guests upon arrival, ensuring a warm and friendly atmosphere (based on Forbes five-star standards).</span></span></span></span></span></li> <li><span><span><span><span><span>Assist guests with check-in and check-out processes, providing information about hotel services and amenities.</span></span></span></span></span></li> <li><span><span><span><span><span>Address guest inquiries, concerns, and complaints promptly and professionally, ensuring a high level of satisfaction.</span></span></span></span></span></li> <li><span><span><span><span><span>Maintain a thorough knowledge of hotel facilities, services, and local attractions to provide accurate information to guests.</span></span></span></span></span></li> <li><span><span><span><span><span>Collaborate and communicate with various departments to ensure seamless service delivery and guest satisfaction.</span></span></span></span></span></li> <li><span><span><span><span><span>Organize and coordinate special requests, such as room preferences, celebrations, and transportation needs, etc</span></span></span></span></span></li> <li><span><span><span><span><span>Conduct regular follow-ups with guests during their stay to ensure their needs are met and to gather feedback.</span></span></span></span></span></li> <li><span><span><span><span><span>Promote our hotel loyalty program Shangri-La Circle and encourage repeat visits through personalized service.</span></span></span></span></span></li> <li><span><span><span><span><span>Uphold the hotel’s standards of service excellence and contribute to a positive team environment.</span></span></span></span></span></li> </ul> <br> <p><span><span><strong><span><span><span>Desired Personality Traits:</span></span></span></strong></span></span></p><br><br> <br> <ul> <li><span><span><span><span><span>Culturally Sensitive: An understanding and appreciation of both Asian and Arabic cultures in particular, with the ability to navigate cultural nuances in communication and service.</span></span></span></span></span></li> <li><span><span><span><span><span>Empathetic: A genuine desire to understand and meet the needs of guests, demonstrating compassion and attentiveness.</span></span></span></span></span></li> <li><span><span><span><span><span>Charismatic: A warm and engaging personality that makes guests feel valued and welcomed.</span></span></span></span></span></li> <li><span><span><span><span><span>Proactive: Anticipates guest needs and takes initiative to provide solutions before issues arise.</span></span></span></span></span></li> <li><span><span><span><span><span>Adaptable: Comfortable working in a fast-paced environment and able to adjust to changing situations and guest preferences.</span></span></span></span></span></li> <li><span><span><span><span><span>Detail-Oriented: A keen eye for detail to ensure that every aspect of the guest experience is flawless.</span></span></span></span></span></li> <li><span><span><span><span><span>Excellent Communicator: Strong verbal and written communication skills in both English and Arabic; proficiency in additional languages is a plus.</span></span></span></span></span></li> <li><span><span><span><span><span>Team Player: Collaborative spirit with the ability to work effectively with colleagues across various departments.</span></span></span></span></span></li> <li><span><span><span><span><span>Problem Solver: Strong critical thinking skills to address and resolve guest concerns efficiently.</span></span></span></span></span></li> </ul> <br> <p><strong><span><span><span>What we are Looking For:&nbsp;</span></span></span></strong></p><br><br> <br> <ul> <li><span><span><span><span><span>Bachelor’s degree in Hospitality Management, Business Administration preferred but not mandatory</span></span></span></span></span></li> <li><span><span><span><span><span>Previous experience in guest relations or a similar role in a luxury hotel environment is preferred.</span></span></span></span></span></li> <li><span><span><span><span><span>Knowledge of hospitality software (OPMS) &nbsp;and systems is an advantage.</span></span></span></span></span></li> <li><span><span><span><span><span>Strong understanding of the luxury hospitality market in Saudi Arabia.</span></span></span></span></span></li> <li><span><span><span><span><span>Chinese speaker</span></span></span></span></span></li> </ul> <br> <br> <p><strong><span><span><span>Why Join Us:&nbsp;</span></span></span></strong></p><br><br> <br> <ul> <li><span>A workplace that values your passion and supports self-realization and personal growth.&nbsp;</span></li> <li><span>Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills.&nbsp;</span></li> <li><span>Competitive benefits, recognition programs, and colleague stay/travel perks that reward your contribution and dedication.&nbsp;</span></li> <li><span>Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive.</span></li> </ul> <br> <p><span>We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes.</span></p><br><br> <p><span>We appreciate your interest in joining us. Please note that only successful candidates will be contacted.</span></p><br><br> <p><span><span><span><span>Anchored on the new Jeddah Waterfront along the shores of the Red Sea, Shangri-La Jeddah sets a new standard for luxury in the city. Floor-to-ceiling windows throughout the hotel invite the outdoors in, and the stylish interiors reflect the endless blue of the sea and sandy beaches right outside. A dedicated Kids Club and supervised play area provide the canvas for families to create unforgettable memories, while innovative dining concepts promise to satisfy the most refined palates.</span></span></span></span></p><br><br> <br> <br><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Position Summary</p><p>The Guest Relations Officer is the first point of contact for all showroom visitors, responsible for delivering a premium welcome experience and ensuring every customer is engaged, captured, and routed efficiently within the sales process.</p><p>The role plays a critical part in shaping first impressions of the brand by maintaining high standards of hospitality, showroom presentation, and customer interaction. By managing guest flow, capturing accurate lead data, and coordinating with the sales team, the Guest Relations Officer directly contributes to lead conversion, customer satisfaction, and overall showroom performance.</p><p>This position ensures that every visitor experience is aligned with OEM brand standards and dealership customer experience expectations.</p><p>Key Responsibilities</p><p>Guest Reception &amp; Hospitality</p><p>• Welcome all walk-in customers professionally, identify their needs, and direct them to the appropriate Sales Executive promptly</p><p>• Provide a premium hospitality experience including refreshments, lounge management, and VIP guest prioritization</p><p>• Maintain high standards of personal presentation and customer interaction aligned with OEM brand guidelines</p><p>• Ensure a warm, professional, and consistent customer experience at all times</p><p>Lead Capture &amp; Routing</p><p>• Capture complete and accurate customer information including contact details, preferences, and visit purpose in the CRM / DMS system</p><p>• Allocate walk-in leads according to showroom rotation rules, ensuring fair distribution and adherence to SLA timelines</p><p>• Monitor Sales Executive engagement times and escalate delays or missed follow-ups to the Sales Supervisor</p><p>• Ensure zero loss of showroom traffic by maintaining strict discipline in lead capture and tracking</p><p>Showroom Presentation &amp; Standards</p><p>• Conduct daily showroom checks including vehicle cleanliness, pricing displays, marketing materials, and demo readiness</p><p>• Maintain reception area, customer lounge, and waiting areas to OEM and dealership presentation standards</p><p>• Coordinate with Marketing and Sales teams to ensure showroom readiness for campaigns, promotions, and events</p><p>• Support visual merchandising and brand compliance across all customer-facing areas</p><p>Customer Experience &amp; Feedback</p><p>• Engage with customers during and after their visit to gather feedback on their showroom experience</p><p>• Conduct exit feedback for non-converted visitors to understand reasons and provide insights to the sales team</p><p>• Handle initial customer queries, concerns, and minor complaints professionally, escalating when required</p><p>• Support showroom NPS / CSV initiatives and customer satisfaction programmes</p><p>Reporting &amp; Coordination</p><p>• Prepare daily reports on showroom traffic, lead capture, conversion insights, and visitor trends</p><p>• Coordinate customer appointments, test drives, and corporate visits with the sales team</p><p>• Support OEM mystery shopper programmes, showroom audits, and event execution activities</p><p>• Maintain accurate records and reporting within CRM / DMS systems</p><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p>Educational Requirements</p><p>• Diploma or Bachelor’s Degree in Hospitality, Business Administration, Marketing, or a related field</p><p>Experience Requirements</p><p>• Minimum 1-2 years of experience in front-of-house, hospitality, premium retail, aviation, or customer experience roles</p><p>• Previous experience in an automotive showroom or dealership environment is considered an advantage</p><p>• Experience handling high-end customers and delivering premium service standards is preferred</p><p>Technical Skills</p><p>• Proficiency in CRM and Dealer Management Systems (DMS) for guest registration and lead tracking</p><p>• Strong working knowledge of Microsoft Office and scheduling or appointment systems</p><p>• Understanding of OEM CI standards and showroom presentation requirements</p><p>• Ability to manage customer data and reporting with accuracy</p></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><span><strong><span><span><span>Find Your Shangri-La in Shangri-La&nbsp;</span></span></span></strong></span></span></p><br><br> <br> <p><span><span><strong><u><span><span><span>Shangri-La Jeddah</span></span></span></u></strong></span></span></p><br><br> <br> <p><span><span><span>Anchored on the new Jeddah Waterfront along the shores of the Red Sea, Shangri-La Jeddah sets a new standard for luxury in the city. Floor-to-ceiling windows throughout the hotel invite the outdoors in, and the stylish interiors reflect the endless blue of the sea and sandy beaches right outside. A dedicated Kids Club and supervised play area provides the canvas for families to create unforgettable memories, while innovative dining concepts promise to satisfy the most refined palates.</span></span></span></p><br><br> <br> <ul> <li><span><span><span>203 stylish rooms and suites plus 17 luxury serviced apartments.</span></span></span></li> <li><span><span><span>4 restaurants and lounges, including the legendary Shang Palace</span></span></span></li> <li><span><span><span>Convenient for Jeddah’s popular landmarks and Red Sea Mall</span></span></span></li> <li><span><span><span>116 privately owned Burj Assila Residences.</span></span></span></li> </ul> &nbsp; <br> <p><span><span><strong><span><span><span>Job Summary:</span></span></span></strong></span></span></p><br><br> <br> <p><span><span>As a Guest Relations Officer at Shangri-La Jeddah, you will be the face of our hotel, ensuring that every guest receives exceptional service that reflects our values and beliefs.&nbsp;</span></span></p><br><br> <p><span><span>You will play a vital role in creating memorable experiences by understanding and anticipating the needs of our diverse clientele, which includes&nbsp;&nbsp;cultures from around the globe. Your ability to communicate effectively and build rapport with guests will be essential in fostering a welcoming and inclusive environment.</span></span></p><br><br> <br> <p><span><span><strong><span><span><span>Key Responsibilities:&nbsp;</span></span></span></strong></span></span></p><br><br> <br> <ul> <li><span><span><span><span><span>To have- Greet and welcome guests upon arrival, ensuring a warm and friendly atmosphere (based on Forbes five-star standards).</span></span></span></span></span></li> <li><span><span><span><span><span>Assist guests with check-in and check-out processes, providing information about hotel services and amenities.</span></span></span></span></span></li> <li><span><span><span><span><span>Address guest inquiries, concerns, and complaints promptly and professionally, ensuring a high level of satisfaction.</span></span></span></span></span></li> <li><span><span><span><span><span>Maintain a thorough knowledge of hotel facilities, services, and local attractions to provide accurate information to guests.</span></span></span></span></span></li> <li><span><span><span><span><span>Collaborate and communicate with various departments to ensure seamless service delivery and guest satisfaction.</span></span></span></span></span></li> <li><span><span><span><span><span>Organize and coordinate special requests, such as room preferences, celebrations, and transportation needs, etc</span></span></span></span></span></li> <li><span><span><span><span><span>Conduct regular follow-ups with guests during their stay to ensure their needs are met and to gather feedback.</span></span></span></span></span></li> <li><span><span><span><span><span>Promote our hotel loyalty program Shangri-La Circle and encourage repeat visits through personalized service.</span></span></span></span></span></li> <li><span><span><span><span><span>Uphold the hotel’s standards of service excellence and contribute to a positive team environment.</span></span></span></span></span></li> </ul> <br> <p><span><span><strong><span><span><span>Desired Personality Traits:</span></span></span></strong></span></span></p><br><br> <br> <ul> <li><span><span><span><span><span>Culturally Sensitive: An understanding and appreciation of both Asian and Arabic cultures in particular, with the ability to navigate cultural nuances in communication and service.</span></span></span></span></span></li> <li><span><span><span><span><span>Empathetic: A genuine desire to understand and meet the needs of guests, demonstrating compassion and attentiveness.</span></span></span></span></span></li> <li><span><span><span><span><span>Charismatic: A warm and engaging personality that makes guests feel valued and welcomed.</span></span></span></span></span></li> <li><span><span><span><span><span>Proactive: Anticipates guest needs and takes initiative to provide solutions before issues arise.</span></span></span></span></span></li> <li><span><span><span><span><span>Adaptable: Comfortable working in a fast-paced environment and able to adjust to changing situations and guest preferences.</span></span></span></span></span></li> <li><span><span><span><span><span>Detail-Oriented: A keen eye for detail to ensure that every aspect of the guest experience is flawless.</span></span></span></span></span></li> <li><span><span><span><span><span>Excellent Communicator: Strong verbal and written communication skills in both English and Arabic; proficiency in additional languages is a plus.</span></span></span></span></span></li> <li><span><span><span><span><span>Team Player: Collaborative spirit with the ability to work effectively with colleagues across various departments.</span></span></span></span></span></li> <li><span><span><span><span><span>Problem Solver: Strong critical thinking skills to address and resolve guest concerns efficiently.</span></span></span></span></span></li> </ul> <br> <p><strong><span><span><span>What we are Looking For:&nbsp;</span></span></span></strong></p><br><br> <br> <ul> <li><span><span><span><span><span>Bachelor’s degree in Hospitality Management, Business Administration preferred but not mandatory</span></span></span></span></span></li> <li><span><span><span><span><span>Previous experience in guest relations or a similar role in a luxury hotel environment is preferred.</span></span></span></span></span></li> <li><span><span><span><span><span>Knowledge of hospitality software (OPMS) &nbsp;and systems is an advantage.</span></span></span></span></span></li> <li><span><span><span><span><span>Strong understanding of the luxury hospitality market in Saudi Arabia.</span></span></span></span></span></li> <li><span><span><span><span><span>Chinese speaker</span></span></span></span></span></li> </ul> <br> <br> <p><strong><span><span><span>Why Join Us:&nbsp;</span></span></span></strong></p><br><br> <br> <ul> <li><span>A workplace that values your passion and supports self-realization and personal growth.&nbsp;</span></li> <li><span>Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills.&nbsp;</span></li> <li><span>Competitive benefits, recognition programs, and colleague stay/travel perks that reward your contribution and dedication.&nbsp;</span></li> <li><span>Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive.</span></li> </ul> <br> <p><span>We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes.</span></p><br><br> <p><span>We appreciate your interest in joining us. Please note that only successful candidates will be contacted.</span></p><br><br> <p><span><span><span><span>Anchored on the new Jeddah Waterfront along the shores of the Red Sea, Shangri-La Jeddah sets a new standard for luxury in the city. Floor-to-ceiling windows throughout the hotel invite the outdoors in, and the stylish interiors reflect the endless blue of the sea and sandy beaches right outside. A dedicated Kids Club and supervised play area provide the canvas for families to create unforgettable memories, while innovative dining concepts promise to satisfy the most refined palates.</span></span></span></span></p><br><br> <br> <br><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><span><strong><span><span><span>Find Your Shangri-La in Shangri-La&nbsp;</span></span></span></strong></span></span></p><br><br> <br> <p><span><span><strong><u><span><span><span>Shangri-La Jeddah</span></span></span></u></strong></span></span></p><br><br> <br> <p><span><span><span>Anchored on the new Jeddah Waterfront along the shores of the Red Sea, Shangri-La Jeddah sets a new standard for luxury in the city. Floor-to-ceiling windows throughout the hotel invite the outdoors in, and the stylish interiors reflect the endless blue of the sea and sandy beaches right outside. A dedicated Kids Club and supervised play area provides the canvas for families to create unforgettable memories, while innovative dining concepts promise to satisfy the most refined palates.</span></span></span></p><br><br> <br> <ul> <li><span><span><span>203 stylish rooms and suites plus 17 luxury serviced apartments.</span></span></span></li> <li><span><span><span>4 restaurants and lounges, including the legendary Shang Palace</span></span></span></li> <li><span><span><span>Convenient for Jeddah’s popular landmarks and Red Sea Mall</span></span></span></li> <li><span><span><span>116 privately owned Burj Assila Residences.</span></span></span></li> </ul> &nbsp; <br> <p><span><span><strong><span><span><span>Job Summary:</span></span></span></strong></span></span></p><br><br> <br> <p><span><span>As a Guest Relations Officer at Shangri-La Jeddah, you will be the face of our hotel, ensuring that every guest receives exceptional service that reflects our values and beliefs.&nbsp;</span></span></p><br><br> <p><span><span>You will play a vital role in creating memorable experiences by understanding and anticipating the needs of our diverse clientele, which includes&nbsp;&nbsp;cultures from around the globe. Your ability to communicate effectively and build rapport with guests will be essential in fostering a welcoming and inclusive environment.</span></span></p><br><br> <br> <p><span><span><strong><span><span><span>Key Responsibilities:&nbsp;</span></span></span></strong></span></span></p><br><br> <br> <ul> <li><span><span><span><span><span>To have- Greet and welcome guests upon arrival, ensuring a warm and friendly atmosphere (based on Forbes five-star standards).</span></span></span></span></span></li> <li><span><span><span><span><span>Assist guests with check-in and check-out processes, providing information about hotel services and amenities.</span></span></span></span></span></li> <li><span><span><span><span><span>Address guest inquiries, concerns, and complaints promptly and professionally, ensuring a high level of satisfaction.</span></span></span></span></span></li> <li><span><span><span><span><span>Maintain a thorough knowledge of hotel facilities, services, and local attractions to provide accurate information to guests.</span></span></span></span></span></li> <li><span><span><span><span><span>Collaborate and communicate with various departments to ensure seamless service delivery and guest satisfaction.</span></span></span></span></span></li> <li><span><span><span><span><span>Organize and coordinate special requests, such as room preferences, celebrations, and transportation needs, etc</span></span></span></span></span></li> <li><span><span><span><span><span>Conduct regular follow-ups with guests during their stay to ensure their needs are met and to gather feedback.</span></span></span></span></span></li> <li><span><span><span><span><span>Promote our hotel loyalty program Shangri-La Circle and encourage repeat visits through personalized service.</span></span></span></span></span></li> <li><span><span><span><span><span>Uphold the hotel’s standards of service excellence and contribute to a positive team environment.</span></span></span></span></span></li> </ul> <br> <p><span><span><strong><span><span><span>Desired Personality Traits:</span></span></span></strong></span></span></p><br><br> <br> <ul> <li><span><span><span><span><span>Culturally Sensitive: An understanding and appreciation of both Asian and Arabic cultures in particular, with the ability to navigate cultural nuances in communication and service.</span></span></span></span></span></li> <li><span><span><span><span><span>Empathetic: A genuine desire to understand and meet the needs of guests, demonstrating compassion and attentiveness.</span></span></span></span></span></li> <li><span><span><span><span><span>Charismatic: A warm and engaging personality that makes guests feel valued and welcomed.</span></span></span></span></span></li> <li><span><span><span><span><span>Proactive: Anticipates guest needs and takes initiative to provide solutions before issues arise.</span></span></span></span></span></li> <li><span><span><span><span><span>Adaptable: Comfortable working in a fast-paced environment and able to adjust to changing situations and guest preferences.</span></span></span></span></span></li> <li><span><span><span><span><span>Detail-Oriented: A keen eye for detail to ensure that every aspect of the guest experience is flawless.</span></span></span></span></span></li> <li><span><span><span><span><span>Excellent Communicator: Strong verbal and written communication skills in both English and Arabic; proficiency in additional languages is a plus.</span></span></span></span></span></li> <li><span><span><span><span><span>Team Player: Collaborative spirit with the ability to work effectively with colleagues across various departments.</span></span></span></span></span></li> <li><span><span><span><span><span>Problem Solver: Strong critical thinking skills to address and resolve guest concerns efficiently.</span></span></span></span></span></li> </ul> <br> <p><strong><span><span><span>What we are Looking For:&nbsp;</span></span></span></strong></p><br><br> <br> <ul> <li><span><span><span><span><span>Bachelor’s degree in Hospitality Management, Business Administration preferred but not mandatory</span></span></span></span></span></li> <li><span><span><span><span><span>Previous experience in guest relations or a similar role in a luxury hotel environment is preferred.</span></span></span></span></span></li> <li><span><span><span><span><span>Knowledge of hospitality software (OPMS) &nbsp;and systems is an advantage.</span></span></span></span></span></li> <li><span><span><span><span><span>Strong understanding of the luxury hospitality market in Saudi Arabia.</span></span></span></span></span></li> <li><span><span><span><span><span>Chinese speaker</span></span></span></span></span></li> </ul> <br> <br> <p><strong><span><span><span>Why Join Us:&nbsp;</span></span></span></strong></p><br><br> <br> <ul> <li><span>A workplace that values your passion and supports self-realization and personal growth.&nbsp;</span></li> <li><span>Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills.&nbsp;</span></li> <li><span>Competitive benefits, recognition programs, and colleague stay/travel perks that reward your contribution and dedication.&nbsp;</span></li> <li><span>Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive.</span></li> </ul> <br> <p><span>We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes.</span></p><br><br> <p><span>We appreciate your interest in joining us. Please note that only successful candidates will be contacted.</span></p><br><br> <p><span><span><span><span>Anchored on the new Jeddah Waterfront along the shores of the Red Sea, Shangri-La Jeddah sets a new standard for luxury in the city. Floor-to-ceiling windows throughout the hotel invite the outdoors in, and the stylish interiors reflect the endless blue of the sea and sandy beaches right outside. A dedicated Kids Club and supervised play area provide the canvas for families to create unforgettable memories, while innovative dining concepts promise to satisfy the most refined palates.</span></span></span></span></p><br><br> <br> <br><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Jasara is a program management company in the civil engineering sector, established as a joint venture between Aramco, Jacobs, and the Public Investment Fund.<br> With an ambition to be the premier Program Management Company driving sustainable development and innovation within the Kingdom of Saudi Arabia, Jasara plays a key role in delivering complex projects that support long-term growth and transformation.<br> As Planning Manager, you will play an important role in shaping project delivery through strong planning leadership, schedule oversight, and close collaboration across multiple stakeholders.<br> This role is central to helping teams maintain momentum, anticipate challenges early, and provide clear visibility to leadership on progress across major housing and infrastructure programs.<br> Responsibilities Develop and maintain integrated project schedules across housing and infrastructure workstreams.<br> Monitor planning progress and identify schedule risks, delays, and mitigation actions.<br> Coordinate with project teams and stakeholders to align milestones and deliverables.<br> Prepare progress reports, lookaheads, and schedule recovery plans for leadership review.<br> Bachelor's degree in engineering, construction management, or a related discipline.<br> 15 years of planning or project scheduling experience.<br> Strong experience using Primavera P6 for complex project scheduling and reporting.<br> Experience with baseline schedule management, preparing lookaheads, delay analysis, earned value management, and recovery planning.<br> Proven ability to coordinate with project directors, engineering and construction teams, client-side representatives, and leadership reviewing progress and recovery plans.<br> Currently based in Saudi Arabia.<br> Experience on residential or large-scale housing development projects, including villas and residential buildings, is a plus.<br> Experience with risk and mitigation tracking is a plus.<br></span> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <b>Overview</b><br>Step into a role where your ideas spark innovation and your impact is felt every day. As a Telco Senior Account Manager for the Enterprise Commercial, Aviation, Retail &amp; Telecommunication Industry team, you will play a critical part leading account relationships with top telecommunication companies in Saudi Arabia. You will navigate complex industry challenges through a frontier approach, supporting customers as they harness Microsoft’s vast solution offerings to advance their business.<br>You are the primary business leader for your telecommunications accounts, forging executive partnerships and driving the long-term account strategy across cloud, Artificial Intelligence, and digital transformation. By orchestrating cross-functional collaboration among sales, technical, partner, and customer success teams, you align customer priorities with Microsoft technologies to unlock growth and foster lasting business outcomes.<br>Your ability to champion customer innovation will accelerate digital transformation across key verticals, while setting new standards for trusted, high-impact partnerships in the region. Join us and become part of a team that is dedicated to shaping the future of telecommunications and empowering businesses to achieve more.<br>At Microsoft, our mission to empower every person and every organization on the planet to achieve more guides how we partner with customers to deliver trusted, impactful solutions. With a growth‑mindset culture, we innovate responsibly and measure success by shared progress, people, teams, and customers. Join us to do meaningful work that changes the world and helps shape what’s next for everyone.<br><br><br><b>Responsibilities</b><br>Cultivate and expand executive-level relationships with top telecommunication customers, positioning Microsoft’s capabilities in alignment with each customer's business priorities.Proactively develop a deep understanding of the customer’s strategies, industry trends, and market dynamics to accelerate their digital transformation goals.Lead the orchestration of internal teams and partners to deliver innovative, strategic solutions that drive customer value and digital business outcomes.Oversee and execute comprehensive account plans, ensuring engagements deliver high-impact results, meet sales goals, and unlock new growth opportunities.Serve as a trusted advisor to key stakeholders by translating Microsoft solutions into business impact and helping customers navigate transformative change in the telecommunications space.<br><br><b>Qualifications</b><br><span>Required/Minimum Qualifications</span><ul><li>Master's Degree in Business Administration AND 4+ years experience working in an industry (e.g., financial services, retail, manufacturing, healthcare, energy, government, education), driving digital transformation, or other relevant work experience (e.g., consulting, technology) OR Bachelor's Degree in Business, Technology, or related field AND 6+ years experience working in an industry (e.g., financial services, retail, manufacturing, healthcare, energy, government, education), driving digital transformation, or other relevant work experience (e.g., consulting, technology) OR equivalent experience.</li></ul><span>Preferred Qualifications</span><ul><li>Master's Degree in Business Administration AND 6+ years experience working in an industry (e.g., financial services, retail, manufacturing, healthcare, energy, government, education), driving digital transformation, or other relevant work experience (e.g., consulting, technology) OR Bachelor's Degree in Business, Technology, or related field AND 5+ years experience working in an industry (e.g., financial services, retail, manufacturing, healthcare, energy, government, education), driving digital transformation, or other relevant work experience (e.g., consulting, technology) OR equivalent experience.</li><li>5+ years account management experience OR equivalent.</li></ul><br> <br><p>This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.</p><br><br><br><p>Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about <b><u>requesting accommodations.</u></b></p><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <b>Overview</b><br><p>Proactively cultivates relationships with customers and uses Microsoft sales strategies to establish alignment and secure buy in and execution. Proactively develops a comprehensive understanding of customer's needs and strategies, priorities, and industry direction. Leads digital transformation to drive business outcomes and create business value for customers. Develops and oversees the execution of account plans to ensure engagements yield high volume sales for both Microsoft and the customer. Thinks strategically about account planning, setting standards and priorities, outlining where to and how to invest resources. Oversees a complex accounts and leads planning and prioritization efforts to ensure appropriate responses to account needs. Engages with key internal partners to promote long-term, mutually-beneficial digital transformation strategies. Leverages key executive relationships to build trust with the customer organization. Leverages best-in-class sales and communication techniques to lead extended virtual teams and key stakeholders with deep industry expertise. Translates features into business impact and outcomes that accelerate the customer's digital presence. Develops compelling, value-proposition presentations and specialized business plans for customers that drive business outcomes. Develops and implements plans for maximizing upselling/cross-selling opportunities in certain accounts. Proactively coordinates with network of industry experts to build strong knowledge of the industry and the competitive landscape.</p><br><br><br><b>Responsibilities</b><br>Account Management<br>Develops and oversees the execution of account plans utilizing common sales and delivery methodology for the Microsoft sales organization for multiple accounts and works to ensure engagements yield high volume sales for both Microsoft and the customer that are on track with goals, outcomes, and forecasts. Leads multiple, diverse, and high-performing teams and coordinates with internal industry experts on account planning and execution for various accounts. Coordinates with industry experts to identify new business opportunities and drive account growth. Leads extended team and embraces partners to scale business by understanding partner goals and creating an interest in mutual business growth, and deep understanding of plan to ensures achievement of revenue and consumption targets and drives integrated joint account governance through customer plan on regular frequency to achieve customer outcomes. Identifies initial stakeholders, customer needs, and customer priorities. Proposes initial Solutions/Sales Plays. Leverages strong sales acumen to set action items and approach to drive big bets and drive new business opportunities based on customer strategy and priorities.<br><br>Thinks strategically about customer planning for assigned accounts, setting standards and priorities, outlining where to and how to invest resources of the account management team and other stakeholders, engaging internal and external decision makers on long-term business planning, and anticipating needs of assigned accounts to turn enterprise accounts into strategic accounts. Influences to scale strategic plans (inclusive of partners) and involves senior leadership team. Ensures teams are documenting in the Account Plan.<br><br>Expands network of key internal (e.g., Industry Solutions [IS]) and external partners and other business decision makers in customers' accounts to grow sales and partner impact and to provide a seamless account management experience to the customers, ensuring proper execution of core tasks and account transactions. Engages with key mainstream partners to promote long-term, mutually-beneficial business and technology transformation strategies. Expands network of influence on the board to expand reach and influence decision making. Drives joint solutions with partners. Where applicable, shares opportunities outbound with partners, and reviews/accepts opportunities shared inbound. Proactively engages and works with partners’ sellers directly to drive non-qualified opportunity momentum and deal closure inclusive of partners.<br><br>Oversees a complex/multiple account(s) and leads planning and prioritization efforts to anticipate and ensure appropriate responses to account needs. Develops strategies to manage pipeline and meet sales goals by reviewing forecasts, assessing and mitigating risks, and ensuring strategy alignment with business priorities. Leads virtual teams to properly re-adjust priorities, all while maintaining a high level of commitment and accountability. Prioritizes line of business projects to achieve business outcomes. Reduces complexity for the customer and for internal teams by prioritizing the most strategic partners to deliver outcomes.<br><br><br>Customer Engagement<br>Supports business transformation through technology for assigned accounts in multiple business units to drive business outcomes and create business value for customers. Leverages consultative and insightful listening skills that disrupts the mindset of customers by bringing innovative ideas that showcase the need for change and new strategic direction. Is sought out by the customer for guidance related to transformation. Proactively involves corporate resources and engages cross-industry resources to drive customer transformation. Ability to influence and mitigate proactively competitive risk. Ensures line-of-business wins are captured (e.g., customer write ups) as reference for scale through insightful listening.<br><br>Proactively cultivates relationships with customers and uses Microsoft sales strategies with executive, business, and technical decision makers at high levels of the customer's organization through consultative engagement to establish alignment and secure buy-in and execution. Connects the customer to Microsoft business and technical executives. Establishes Rhythm of Business (RoB) with top customer sponsors to regularly highlight the value of the Microsoft solutions and subsequent Return on Investment (ROI). Works with the customer partners foster trust and brand growth and loyalty through multiple levels (e.g., managers, executives) of the customer's organization in the assigned accounts. Assists partners in joint-selling by establishing joint desire to create new go-to markets by starting to build relationships in new markets (e.g., Vice President). Leverages digital selling methods (e.g., digital) to grow your network and create a pipeline, consume account-based marketing output, and reflect in the engagement strategy in our customer plan.<br><br>Proactively develops a comprehensive understanding of customer's business and technology needs and strategies for each assigned account, of their priorities, and of the industry direction. Anticipates customers' needs to deliver new insights on customers' business strategies and educate customers on ways to jointly address these needs. Identifies and pursues opportunities to offer business and technology solutions. Leverages internal influence to advocate on behalf of the customer internally (e.g., driving changes to roadmap, engaging with product groups), working to prioritize customers' requests and meeting their business needs. Creates trust to influence for impact and acts as a trusted advisor to help the customer transform its business model. Connect customers with other customers/partners on areas that may benefit them. If industry aligned, also develops a deep understanding of the customer's industry.<br><br><br>Industry Knowledge<br>If aligned by industry, exhibits deep knowledge of the industry, current trends, and market dynamics, and the competitive landscape. Leverages their depth of industry knowledge to position Solution Area technology in industry context. Demonstrated ability to position how Microsoft products and solutions will help customers realize innovation through business transformation.<br><br><br>Sales Excellence<br>Actively seeks customer feedback (both formal and informal) of assigned accounts regarding ways to identify and understand the drivers of satisfaction and/or dissatisfaction. Helps in the creation of long-term strategies aimed at maintaining levels of customer satisfaction. Orchestrates others (e.g., Customer Success Account Management [CSAM]) to anticipate issues/risks on customer satisfaction, determine the root cause of problems, remove blockers, and establish recovery action plan to improve customer's overall experience. Leverages key executive relationships to build trust with the customer organization. Proactively establishes agreement on success measures and manages execution on success measures to prevent need for recovery plans.<br><br>Develops compelling, value-proposition presentations (e.g., with the use of business cases) and specialized business plans for customers that drive business outcomes. Demonstrates thought leadership and presents business plans to customers to generate new non-qualified opportunities. Guides others on how to tailor industry-specific presentations. Presents outcome based cross solution strategies.<br><br>Develops and implements plans for maximizing upselling/cross-selling non-qualified opportunities in certain accounts. Drives plans to highlight Microsoft's and partners' solutions to solving additional business and technology issues and aims to expand budget allocated to Microsoft. Leverages virtual teams to identify and act on new non-qualified opportunities while utilizing common sales and delivery methodology for the Microsoft sales organization.<br><br>Engages decision makers of assigned accounts to clearly articulate Microsoft's value proposition aligned to customer's business objectives. Translates features into business impact and outcomes that accelerate the customer's digital presence. Develops plans to offer more targeted solutions that satisfy customers' key performance indicators (KPIs) and align the right partner solution for customer industry needs.<br><br>Positions oneself as a thought leader and trusted advisor internally and externally to executive-level business decision makers of multiple assigned accounts by leveraging best-in-class sales and communication techniques to lead extended virtual teams and key stakeholders with deep industry expertise (e.g., customers' sponsors) to build stronger relationships with decision makers of assigned accounts. Document and creates stakeholder map in the account plan of the key decision makers, influencers, sentiment, etc.<br><br><br><br><b>Qualifications</b><br><p>Required/minimum qualifications</p><br>Master's Degree in Business Administration AND 4+ years experience working in an industry (e.g., financial services, retail, manufacturing, healthcare, energy, government, education), driving digital transformation, or other relevant work experience (e.g., consulting, technology) OR Bachelor's Degree in Business, Technology, or related field AND 6+ years experience working in an industry (e.g., financial services, retail, manufacturing, healthcare, energy, government, education), driving digital transformation, or other relevant work experience (e.g., consulting, technology) OR equivalent experience.<br>Additional or preferred qualifications<br>Master's Degree in Business Administration AND 8+ years experience working in an industry (e.g., financial services, retail, manufacturing, healthcare, energy, government, education), driving digital transformation, or other relevant work experience (e.g., consulting, technology) OR Bachelor's Degree in Business, Technology, or related field AND 12+ years experience working in an industry (e.g., financial services, retail, manufacturing, healthcare, energy, government, education), driving digital transformation, or other relevant work experience (e.g., consulting, technology) OR equivalent experience.<br>5+ years account management experience OR equivalent.<br><br> <br><p>This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.</p><br><br><br><p>Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about <b><u>requesting accommodations.</u></b></p><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

Freelance PR Consultant – KSA<br>We are looking for an experienced Freelance PR Consultant to support our growing client portfolio. The ideal candidate must be based in KSA or have extensive experience working within the Saudi market.<br>Key Responsibilities<br>Strategic Support Provide strategic PR consultancy and market-specific insights for Saudi, including guidance on media trends, cultural considerations, audience behaviour, campaign positioning, and relevant opportunities. Media Relations Build and maintain strong relationships with key media contacts. Proactively manage media outreach, secure editorial coverage, coordinate interviews, and identify relevant press opportunities for clients. Influencer Relations Identify and engage relevant influencers and content creators. Manage partnerships and collaborations, coordinate product seeding where applicable, and oversee content approvals to ensure successful campaign execution. PR Campaign & Event Support Support the planning and execution of PR campaigns, media events, product launches, press conferences, and brand activations. Act as the primary liaison between clients, media, influencers, and internal teams to ensure seamless project delivery.<br>Requirements<br>Proven experience in public relations, with a strong track record of managing media relations and PR campaigns. Established network of media and influencer contacts within the Saudi market. Strong understanding of Saudi's media landscape, cultural nuances, and consumer trends. Excellent written and verbal communication, stakeholder management, and client servicing skills. Strong organisational skills, with the ability to manage multiple projects and deadlines in a fast-paced environment. Ability to work independently while collaborating effectively with internal teams and clients. Previous agency experience is highly desirable.

Job Summary The Public Relations Field Specialist is responsible for managing field-based interactions with government entities, banks, and external organizations, while maintaining strong relationships within the real estate sector. The role requires frequent field visits to ensure smooth completion of company transactions and operational requirements. Duties and Responsibilities:Government Relations• Visit government entities such as Municipality, Ministry of Human Resources, Chamber of Commerce, Balady, and others. • Process and follow up on licenses, permits, registrations, and renewals. • Submit, collect, and follow up on official documents and approvals. Banking & External Coordination• Visit banks to complete company transactions and follow up on requests. • Deliver and collect official documents from banks and external organizations. • Support administrative and operational requirements through field visits. Real Estate Relations• Maintain strong relationships with real estate offices, brokers, developers, and property owners. • Build and expand the company's network within the real estate sector. • Coordinate with relevant parties regarding business opportunities and market information. Reporting & Coordination• Prepare regular reports on completed visits and pending tasks. • Coordinate with internal departments to ensure timely completion of requests. • Represent the company professionally in all external dealings. Corporate Relations• Deliver, collect, and follow up on official documents and agreements.• Maintain professional relationships with external organizations.• Represent the company professionally in external meetings and visits.<br><br>Knowledge, Skills & Experience Required:• 1–3 years of experience in Public Relations, Government Relations, or a similar field-based role. • Strong communication and negotiation skills. • Good knowledge of government procedures and regulations. • Strong network and connections within the real estate sector. • Valid Saudi driving license and willingness to travel for field visits. • Proficiency in Arabic and English.

The role is responsible for managing the end-to-end accounts payable process, ensuring timely and accurate processing of supplier invoices and payments, maintaining accurate financial records, supporting month-end closing activities, and ensuring compliance with internal controls and company policies. The role also involves close coordination with suppliers, Supply Chain, Finance, auditors, and senior management to ensure efficient and effective AP operations. Key Responsibilities:Coordinate and manage day-to-day activities within the Accounts Payable function. Process supplier payments accurately and within agreed payment terms. Enter and post payments in the accounting system and ensure timely allocation and clearing against outstanding invoices. Verify payments prior to obtaining authorized signatures by reviewing payment vouchers, supporting documentation, and checks. Reconcile Accounts Payable balances with relevant records, including the subsidiary/vendor ledger and General Ledger. Maintain accurate and up-to-date supplier accounts and supporting documentation. Liaise with suppliers regarding invoices, payments, account balances, and payment-related queries. Coordinate with the Supply Chain department and suppliers regarding advance payments and ensure their timely and appropriate adjustment in the financial statements. Work closely with internal stakeholders and external suppliers to resolve discrepancies and ensure timely processing of invoices and payments. Manage and complete month-end closing activities for all Accounts Payable-related accounts. Prepare Accounts Payable registers, reconciliations, and related reports accurately and within established deadlines. Reconcile detailed Accounts Payable reports to General Ledger accounts and investigate and resolve any discrepancies. Support the preparation of financial information and reports as required by management. Ensure compliance with company policies, financial controls, and applicable procedures throughout the Accounts Payable process. Maintain proper filing, documentation, and secure storage of Accounts Payable records to ensure audit readiness. Support internal and external audits by providing requested documentation, reconciling supporting reports to General Ledger accounts, and verifying supplier payments. Review Accounts Payable transactions to ensure appropriate approvals and supporting documentation are in place. Identify and implement opportunities to improve Accounts Payable processes, controls, efficiency, and accuracy. Drive initiatives to reduce paper-based processes and increase the use of electronic and automated Accounts Payable processes. Work closely with senior management and relevant stakeholders to continuously improve and develop Accounts Payable processes and procedures. Contribute to the standardization and optimization of AP workflows and controls.

<h3 >About J&amp;T Express</h3> <p >J&amp;T Express is a global logistics service provider committed to delivering efficient and convenient express services. We are currently seeking an <strong >Employee Relations Specialist</strong> to join our team in Riyadh, Saudi Arabia, contributing to our operational excellence and employee welfare.</p> <h3 >The Role: Employee Relations Specialist</h3> <p >The Employee Relations Specialist is responsible for managing employee contracts, administering various Saudi labor platforms, and overseeing daily HR operations. This role is critical in ensuring full compliance with Saudi Labor Law and facilitating a smooth employee lifecycle administration within the company.</p> <h3 >Key Responsibilities</h3> <ul > <li >Administer government platforms including Qiwa (contracts, transfers), Muqeem (Iqamas, visas), GOSI (registrations), MUDAD (WPS compliance), and Absher.</li> <li >Manage employee contracts by tracking expiries, drafting and processing renewals, and uploading authenticated contracts to Qiwa 60–90 days prior to deadlines.</li> <li >Oversee the employee lifecycle, which involves issuing HR letters such as Salary Certificates and NOCs, assisting with onboarding and offboarding processes, and coordinating End of Service Benefit (EOSB) clearances.</li> <li >Resolve employee inquiries and grievances, support Saudization (Nitaqat) targets, and ensure adherence to Ministry of Human Resources and Social Development (MHRSD) regulations.</li> </ul> <h3 >Qualifications and Experience</h3> <ul > <li >A minimum of <strong >2 to 5 years</strong> of experience in Human Resources, with a focus on employee relations or HR operations within Saudi Arabia.</li> <li >Demonstrated knowledge and practical experience with Saudi Labor Law and government platforms (Qiwa, Muqeem, GOSI, MUDAD, Absher).</li> <li >Strong organizational skills and meticulous attention to detail for contract management and compliance.</li> <li >Ability to handle employee inquiries and grievances professionally and effectively.</li> </ul> <h3 >Work Environment and Type</h3> <p >This is a <strong >full-time</strong> position based in <strong >Riyadh, Saudi Arabia</strong>. The role operates within a dynamic HR environment, focusing on compliance and providing comprehensive support to employees.</p> <h3 >Application Process</h3> <p >Interested candidates are encouraged to apply. Only shortlisted applicants will be contacted for further evaluation.</p>

<p><h4>Exceptional hospitality starts with you</h4> <p>Picture yourself brightening someone’s day. When you join our hotels team, that’s exactly what you’ll do every time you come to work! As a guest relations agent, you’re not just overseeing day-to-day guest services operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.</p> <p><strong>Responsibilities include:</strong></p> <ul> <li>Welcome and assist guests by greeting arrivals warmly, offering guidance, and ensuring a smooth check-in and check-out experience</li> <li>Handle guest inquiries by providing accurate information about hotel services, facilities, and local attractions</li> <li>Resolve guest concerns promptly and professionally, escalating issues when needed to maintain high satisfaction</li> <li>Monitor guest satisfaction by engaging with guests throughout their stay and identifying opportunities to enhance their experience</li> <li>Coordinate with departments to ensure guest requests are fulfilled efficiently and accurately</li> <li>Support VIP and special requests by preparing amenities, arranging personalized services, and ensuring attention to detail</li> <li>Maintain records and communication through proper documentation of guest preferences, incidents, and follow-ups</li> </ul> <h4>What it takes to make the stay</h4> <p>At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:</p> <ul> <li>A passion for spreading the light and warmth of hospitality</li> <li>Acting with integrity and always doing the right thing</li> <li>Inspiring others through leadership</li> <li>A belief that teamwork drives the best outcomes</li> <li>A sense of ownership and accountability</li> <li>A focus on the now, bringing urgency and discipline to every moment, knowing it can make a lasting impact</li> </ul> <h4>Join an award-winning workplace culture</h4> <p>At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the team members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.</p> <p>Our award-winning culture has earned us repeated recognition on the world’s best workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.</p> <p>Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.</p></p><p></p>