Automotive Engineer Jobs - Riyadh Saudi
10479 Jobs Found
Qiddiya Investment Company
Saudi - Riyadh
<h2 class="h5">Job description</h2>
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<span>Acts as a key member of the initial core team within the Construction Management vertical at QDC HQ, supporting the Director – Project / Strategy / Finance in establishing management reporting including preparation of Board and N‑1 submissions, governance and Finance.<br> Supports the financial and organizational set‑up of the vertical, including workforce planning and recruitment, and contributes to building QDC’s capability as an informed and well‑governed Client organization.<br> Key Accountabilities Support the Director – Project / Strategy / Finance in establishing and maintaining the project governance framework for the Construction Management vertical, including stage gates, approval pathways, controls, and reporting requirements.<br> Coordinate and support governance assurance and internal audit activities, ensuring compliance with QDC and QIC, requirements and timely closure of audit actions.<br> Lead and support preparation, consolidation, and control of budgets, forecasts, and financial plans for the Construction Management vertical, in coordination with Finance, Commercial, and Project teams.<br> Monitor financial performance, cash flow, commitments, and variances, and prepare clear management insights and recommendations for senior leadership.<br> Support development and maintenance of the Construction Management strategy, including operating model definition, phasing, resourcing, and financial implications.<br> Prepare and coordinate Board Papers, ensuring accuracy, clarity, alignment with governance requirements, and consistency across financial, commercial, and strategic narratives.<br> Prepare and support N‑1 submissions, investment committee papers, and executive briefing materials, including financial models, summaries, and risk assessments.<br> Act as a central coordination point for strategic initiatives and special assignments led by the Director – Project / Strategy / Finance.<br> Support development of business cases, investment justifications, and scenario analyses related to self‑delivery, capacity build‑up, and programme scaling.<br> Coordinate inputs from Design, Delivery, Procurement, Commercial, Finance, and Risk functions to ensure integrated and coherent reporting and decision support.<br> Assist in defining workforce plans, cost plans, and organisational structures for the Construction Management vertical.<br> Support recruitment of the Construction Management vertical by coordinating approvals, business cases, budgets, and onboarding requirements for new roles.<br> Maintain registers, trackers, and dashboards covering governance actions, budget approvals, headcount, and strategic initiatives.<br> Represent the Director – Project / Strategy / Finance in meetings when required and act as a trusted coordination and analysis lead.<br> Participate in QDC capability‑building, mentoring, and knowledge‑sharing initiatives Education Bachelor’s degree in Finance, Accounting, Engineering, Business Administration, or a related discipline (minimum).<br> Master’s Degree (MBA, Finance, Strategy, or similar) is preferred.<br> Specific Skills Required Strong understanding of project governance, financial management, and strategic planning within large capital programmers.<br> Experience supporting Board and executive‑level reporting, including preparation of structured, decision‑ready papers.<br> High level of competence in Microsoft Office, especially PowerPoint for executive‑level presentations Solid financial acumen, including budgeting, forecasting, cost control, and variance analysis.<br> Experience working in or supporting complex, multi‑stakeholder environments such as giga‑projects or large programmers.<br> Ability to integrate inputs across multiple disciplines (Design, Delivery, Procurement, Commercial, Finance).<br> Strong analytical, problem‑solving, and structuring skills.<br> High level of attention to detail combined with the ability to operate at a strategic level.<br> Excellent written and verbal communication skills.<br> High level of professionalism, discretion, and judgment.<br> Strong organizational skills and ability to manage multiple priorities under pressure.<br> Experience 10–15 years’ relevant experience in management reporting, project controls, strategy, finance roles.<br> Experience within the GCC is highly desirable.<br> Experience supporting senior leadership or executive roles within large organizations or programmers is an advantage.<br></span> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5">
Preferred candidate </h2>
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<div class="col is-3 p5" data-automation-id="label_Years_of_experience">
<b>Years of experience</b>
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No experience required </div>
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<b>Degree</b>
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<div class="col is-9 p5" data-automation-id="data_Degree">
Bachelor's degree / higher diploma </div>
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Weatherford International Oil Field Services
Saudi - Riyadh
<p><b>Job Overview </b>Lead Testing operations by ensuring safe, efficient, profitable, and high-quality service delivery while developing people, customers, technology, and operational performance. Responsibilities Align operational activities with strategic service goals and business objectives. Maintain regular communication with leadership, highlighting opportunities, risks, and operational challenges. Support execution of operational improvement initiatives and long-term growth plans. Review financial performance against forecast and budget and implement corrective actions when required. Analyze trends, variances, costs, revenue, and gross margin performance. Recommend workforce and organizational structure adjustments based on activity levels and business requirements. Approve operational expenditures and monitor budget compliance. Review contracts to maximize revenue and minimize commercial leakage. Drive upselling opportunities and margin improvement initiatives. Oversee delivery ticket creation and support timely invoice and cash collection. Monitor forecasting accuracy, DSO, DTI, disputed invoices, revenue accruals, and forecast performance. Lead operational execution, resource planning, personnel utilization, and asset utilization. Manage inventory levels, storage, preservation, maintenance, and deployment of assets. Conduct inventory audits and cycle counts to ensure stock accuracy. Collaborate with global teams to improve demand forecasting and resource planning. Monitor R&M cycle time, inventory turns, overtime, asset utilization, and DSI performance. Lead operational readiness and deployment of new testing technologies. Support field trials, technology qualification programs, and launch plans. Optimize resource allocation for new technology implementation. Drive revenue growth through adoption of new technologies and services. Act as the primary operational interface with customers. Build and maintain trusted relationships with customer management. Work closely with Sales and Technical Sales teams on market growth opportunities. Review tenders, bids, and commercial proposals from an operational perspective. Promote collaboration between Sales, Service Quality, and Operations. Drive customer satisfaction and service excellence. Ensure full compliance with HSE regulations, company policies, and local legal requirements. Lead incident investigations, JHAs, RCAs, safety meetings, and risk mitigation activities. Promote Stop Work Authority and injury prevention campaigns. Monitor operational reports, equipment performance, and service execution metrics. Respond quickly to operational disruptions and equipment failures. Implement continuous improvement initiatives focused on reliability, efficiency, and service quality. Ensure compliance with quality standards, SOPs, quality plans, and end-of-well reporting requirements. Manage Management of Change (MOC) processes and corrective/preventive actions. Monitor operational KPIs including NPT, IFD, LTIR, PVIR, TRIR, HSE engagement, and compliance performance. Monitor team performance and provide coaching, guidance, and feedback. Ensure personnel training, competency, and qualification requirements are achieved. Assign responsibilities and oversee daily operational activities. Conduct performance reviews and implement development plans. Support succession planning, mentoring, and career progression initiatives. Develop training and competency plans for new and developing employees. Monitor mandatory training completion, competency compliance, and localization programs. Drive employee engagement, retention, and organizational capability development. Skills Strategic planning and operational execution. Financial management, budgeting, forecasting, and margin optimization. Workforce planning and organizational effectiveness. Inventory management, asset utilization, and lean operations. Demand forecasting and resource planning. Testing technology deployment and operational readiness. Customer relationship management and stakeholder engagement. Tender, bid, and commercial proposal review. </p><p><strong>Desired Candidate Profile</strong></p><p><b>Qualifications </b>Bachelor Degree in Engineering or any related field. 10 to 15 years of relevant Oil & Gas operations experience. Minimum 5 years of experience in Testing, Well Testing, Production Testing, Flowback, Surface Well Testing, or related intervention services. Minimum 5 years in a leadership or management role with direct responsibility for personnel, operational execution, and financial performance. Demonstrated experience managing multi-disciplinary teams and field operations.</p>
Saudi - Riyadh
<p>The role is responsible for the daily oversight, governance, and continuous improvement of the Bank's IT Service Management (ITSM) processes. This role ensures that ITSM processes are effectively enforced, monitored, and measured to achieve optimal service delivery and operational excellence. He/she will collaborate closely with internal and cross-functional teams to ensure that ITSM tools and frameworks are fully optimized and aligned with business needs. By driving process improvements and fostering a culture of continuous enhancement, He/she plays a key role in delivering seamless, high-quality IT services that support the Digital Bank's objectives and growth.</p><p>Proven experience running the end-to-end incident process (detection through closure) against SLAs, aligned to ITIL practice, including Major Incident declaration and running bridge calls under pressure. Sound, consistent application of Priority/Severity/Impact criteria, including ambiguous or high-blast-radius incidents. Clear, well-paced status updates to technical teams, business owners, and senior management during active incidents; blameless Post-Incident Review facilitation with documented root cause and corrective actions. Working familiarity across the application, database, middleware/API, and infrastructure layers of the estate: enough to assess a diagnosis and ask the right questions. Comfortable reading logs, dashboards, and monitoring output. Proficiency with an ITSM platform (e.g., Jira Service Management) and understanding of the interfaces between Incident, Problem, and Change Management. Ability to write scripts to automate routine incident-management tasks (e.g., triage, notifications, reporting). Audit-defensible record-keeping, and awareness of segregation-of-duties between Service Desk and ITSM across the incident lifecycle. Experience producing and submitting incident notifications to the regulator (SAMA) for incidents meeting the reportable criticality threshold, within mandated timelines, to the required content standard.</p><p><strong>Technical Competencies:</strong></p><ul><li>Incident lifecycle ownership</li><li>Classification & judgment</li><li>Technical breadth</li><li>Tooling & process</li><li>Governance</li><li>Regulatory incident reporting</li></ul><p><strong>Behavioral Competencies:</strong></p><ul><li>Effective Communication</li><li>Attention to Detail</li><li>Problem-Solving</li></ul><p>Manage and support the assigned ITSM processes to ensure seamless and efficient delivery of IT services within the Digital Bank, ensuring alignment with organizational objectives and best practices. Act as the primary point of contact for managing vendor relationships related to service incidents and problem resolution. Represent the team in vendor discussions to drive timely issue resolution and service improvements. Participate in the 24x7 on-call standby rotation as needed, ensuring prompt response and resolution of IT service disruptions or critical incidents outside of standard operating hours. Continuously monitor, assess, and enhance the quality of IT services and solutions to ensure they meet the evolving health and performance requirements of the business. Drive service improvements to meet business needs and optimize user experience. Gather, assess, and prioritize incoming business demands, ensuring that critical IT initiatives are aligned with business priorities. Maintain a dynamic pipeline of requests, balancing urgency, impact, and feasibility. Provide expert-level consulting and troubleshooting support for IT infrastructure issues, working closely with internal teams to resolve complex problems and maintain operational stability. Perform any other duties assigned to by line manager related to the nature of the work Enforce, incorporate, and comply with all necessary controls and related information security (EIS) policies, procedures, practices, training, reporting, personal due diligence, and vigilance, within departmental/unit activities and operations.</p><p><strong>Desired Candidate Profile</strong></p><p>A tertiary-level qualification in computer science, IT, engineering, or related field, with a strong focus on advanced database management concepts and technologies.</p><p>Years & Nature of Experience: Recommended 5 to 7 years of equivalent experience where required competencies and experience has been demonstrated</p><ul><li>A specialist individual contributor or a team lead who has managed and delivered projects</li><li>Has team or technical supervision skills</li><li>Demonstrated expertise and experience with complex technical activities</li><li>Has worked with more senior staff and dealt with complex issues, larger clients, accounts, projects, or internal relationships.</li></ul>
Saudi - Riyadh
<p>What You Will Do Lead the end-to-end delivery of technical projects for utility clients, focusing on data migrations, system upgrades, schema conversions, and technical integrations. Coordinate requirements gathering sessions and technical workshops, working closely with customer stakeholders to elicit, document, and validate business and technical needs. Oversee the planning, design, and execution of technical implementations, ensuring solutions meet quality standards, compliance needs, and project objectives. Serve as the primary point of contact with customer technical teams, providing regular updates on progress, deliverables, and technical challenges. Develop and maintain detailed project plans (including resource, schedule, scope, risk, and cost management) in accordance with PMI standards. Manage and escalate project risks, issues, and change requests related to data quality, migration schedules, and technical compatibility. Closely coordinate with developers, solution architects, QA, and vendors to align implementation activities and manage technical dependencies. Facilitate user acceptance testing (UAT), cutover planning, and post-implementation support for technical deliverables. Ensure timely and accurate technical documentation, project reporting, and effective communication with both technical and business stakeholders. Support pre-sales activities and contribute technical expertise in client proposals, workshops, and solution demonstrations. Drive continuous improvement of project management processes and tools, sharing technical learnings across the team and organization.</p><p><strong>Desired Candidate Profile</strong></p><p>Degree-educated with relevant technical and project management certifications (PMP is a plus). 6+ years experience in delivering technical projects in Utilities or similar complex environments, with hands-on involvement in data migration, upgrade, or integration initiatives. Expert in requirement gathering, technical documentation, stakeholder communication, and project governance using established PMI methodologies. Solid understanding of enterprise software, databases, cloud migration concepts, and integration frameworks relevant to Utilities. Excellent communication and presentation skills, able to interface with customers, technical teams, and senior executives. Experience with project management and tracking tools (e.g., MS Project, JIRA). Demonstrated ability to manage project scope, change, and risk in dynamic and multicultural environments. Proficiency in English required; native in Arabic. Willingness and ability to travel within the Middle East as required. This role combines strategic project management discipline with hands-on technical delivery expertise, supporting clients across the Utilities sector to achieve robust, compliant, and future-ready technical solutions.</p><p>What You Will Bring Bachelor's degree in Engineering, Computer Science, Information Systems, or a related technical field; advanced degree preferred. PMP certification (or PMI equivalent) or, demonstrated expertise applying PMI methodologies to technical projects. 6+ years of experience managing complex IT and technology projects within Utilities or related sectors, with a strong record overseeing data migrations, system integrations, and product upgrades. Solid background in software delivery, systems integration, or consulting, with high proficiency across data platforms, or utility infrastructure. Proven experience gathering and translating customer requirements into clear technical specifications and deliverables. Demonstrated success working in customer-facing roles, especially with cross- cultural, distributed project teams in the Middle East. Strong understanding of technical architectures, data flow, and utility-specific regulatory requirements. Exceptional communication, stakeholder management, and presentation skills, able to bridge technical and business audiences. Experience managing project budgets, schedules, risks, and dependencies in line with PMI best practices. Ability to work collaboratively across technical teams, coaching junior team members and facilitating problem-solving. Meticulous attention to detail, organizational skills, and a structured, analytical mindset.</p>
Saudi - Riyadh
<h2 class="h5">Job description</h2>
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<span>Job Purpose The Senior Presales Solutions Architect is responsible for leading the technical presales lifecycle for opportunities involving digital solutions, enterprise platforms, microservices, artificial intelligence, data, analytics, business intelligence and telecom solutions.<br> The role works closely with sales, delivery, product, architecture, finance, partners and customers to understand business needs, define suitable solution approaches, design robust technical architectures, prepare high-quality technical proposals, estimate implementation efforts and present proposed solutions to executive, business and technical stakeholders.<br> The position requires strong technical architecture capabilities, telecom industry knowledge, proposal development experience, commercial awareness, stakeholder management and customer presentation skills.<br> Key Responsibilities 1.<br> Opportunity Qualification and Presales Planning Review customer opportunities, RFPs, RFIs, tenders, statements of work and business requirements.<br> Assess opportunities from technical, delivery, resource, commercial and strategic perspectives.<br> Participate in Go/No-Go evaluations and provide clear technical recommendations.<br> Identify missing information, dependencies, risks, assumptions and clarification questions.<br> Develop presales response plans, technical workstreams, responsibilities and submission timelines.<br> Coordinate with sales, PMO, delivery, finance, legal, cybersecurity and external partners.<br> Evaluate whether each opportunity is aligned with the organization’s capabilities, technologies, resources and strategic direction.<br> Identify technical gaps and recommend suitable partners or subcontractors where required.<br> 2. Requirements Analysis and Solution Definition Conduct discovery sessions and workshops with customers and internal stakeholders.<br> Translate business requirements into functional and non-functional technical requirements.<br> Understand customer challenges, existing platforms, integration landscapes, data sources, operational processes and future objectives.<br> Define suitable use cases across digital solutions, microservices, AI, data, BI and telecom domains.<br> Prioritize use cases based on value, feasibility, cost, implementation complexity and expected outcomes.<br> Identify opportunities for automation, process improvement, intelligent services, analytics and customer experience enhancement.<br> Ensure requirements are clear, measurable, traceable and aligned with the proposed solution.<br> Prepare requirement-traceability and compliance matrices.<br> Validate requirements with business, technical, security and operational stakeholders.<br> 3. Digital Solution Architecture Design end-to-end digital solution architectures covering enterprise portals, web applications, mobile applications, content management, workflows, integration, data, security, infrastructure and operations.<br> Prepare high-level architecture, logical architecture, system-context diagrams, integration diagrams, deployment views and data-flow diagrams.<br> Recommend suitable technologies, frameworks, platforms and architectural patterns.<br> Ensure proposed solutions are scalable, secure, resilient, maintainable, observable and cost-effective.<br> Design solutions for cloud, on-premises, hybrid and sovereign deployment environments.<br> Define availability, performance, scalability, backup and disaster-recovery requirements.<br> Ensure technical designs comply with customer architecture standards, security policies and operational requirements.<br> Define reusable components and shared technical services.<br> 4. Microservices and Integration Architecture Design microservices-based architectures using domain-driven design, API-first principles and event-driven patterns.<br> Define service boundaries, APIs, integration contracts, data ownership and communication mechanisms.<br> Design synchronous and asynchronous integrations using REST APIs, API gateways, message brokers, event streaming and enterprise integration platforms.<br> Recommend suitable containerization and orchestration approaches using Docker, Kubernetes or equivalent technologies.<br> Define requirements for service discovery, centralized configuration, secrets management, monitoring, logging, tracing and fault tolerance.<br> Address scalability, availability, performance, security and disaster-recovery requirements.<br> Support the modernization of legacy applications and monolithic systems.<br> Recommend suitable CI/CD, DevSecOps and automated testing approaches.<br> Define API governance, versioning, security and lifecycle-management practices.<br> 5. Artificial Intelligence Solutions Identify and define practical AI and generative AI use cases based on customer requirements.<br> Design AI solution architectures covering machine learning, natural language processing, computer vision, forecasting, recommendation, classification and intelligent automation.<br> Define generative AI solutions using large language models, retrieval-augmented generation, embeddings, vector databases, knowledge bases, fine-tuning and AI agents.<br> Design AI integration approaches with customer systems, databases, APIs, documents and enterprise platforms.<br> Define data preparation, model training, evaluation, deployment, monitoring and continuous-improvement approaches.<br> Address AI governance, privacy, security, explainability, bias, hallucination control and human approval requirements.<br> Evaluate cloud-based, on-premises and hybrid AI deployment options.<br> Support AI demonstrations, pilots, prototypes and proof-of-concepts.<br> Estimate infrastructure, storage, compute and GPU requirements for AI workloads.<br> Define measurable AI success criteria, expected business value and operational outcomes.<br> 6. Data and Business Intelligence Solutions Design business intelligence, analytics, reporting and data-visualization solutions.<br> Define data integration and processing approaches using ETL, ELT, APIs, streaming and data pipelines.<br> Design conceptual architectures for data warehouses, data lakes, lakehouses, operational data stores and analytical platforms.<br> Identify data sources, data-quality requirements, metadata, master data and governance considerations.<br> Define dashboards, KPIs, executive reports, operational reports and self-service analytics capabilities.<br> Recommend suitable BI and analytics platforms based on customer requirements.<br> Work with business stakeholders to ensure KPIs and reports support measurable objectives.<br> Define requirements for data access, security, lineage, retention, classification and quality monitoring.<br> Support analytical use cases such as forecasting, segmentation, trend analysis and performance monitoring.<br> Ensure BI solutions provide accurate, timely and trusted information.<br> 7. Telecom Solution Experience Design and support solutions for telecom operators, service providers and communication organizations.<br> Understand telecom customer journeys, digital channels, customer care, billing, charging, order management, product catalogues, service fulfilment and service assurance.<br> Understand how customer-facing telecom systems integrate with network and operational platforms.<br> Support solution design across Business Support Systems and Operations Support Systems.<br> Understand common telecom domains, including: Customer relationship management Product and service catalogues Order management Billing and charging Payments and collections Customer self-service applications Service provisioning and activation Network and service inventory Fault and alarm management Performance monitoring Service assurance Field-service operations Design integrations between digital channels, customer platforms, billing systems, order-management systems and network-service platforms.<br> Understand telecom APIs, integration platforms and event-driven architecture.<br> Apply TM Forum concepts and Open APIs where relevant.<br> Support telecom use cases involving customer experience, loyalty, churn prediction, personalized recommendations, fraud detection, network analytics and intelligent customer care.<br> Understand telecom operational KPIs, service-quality indicators and customer-experience measurements.<br> Address telecom security, regulatory, data-residency and operational requirements.<br> Prepare architecture designs, technical proposals and demonstrations for telecom customers.<br> Communicate effectively with telecom business, enterprise architecture, IT, data, cybersecurity and network stakeholders.<br> 8. Technical Proposal Development Lead the preparation of complete technical proposals and tender responses.<br> Develop and review proposal sections including: Executive summary Understanding of customer requirements Proposed solution Solution architecture Scope of work Deliverables Implementation methodology Project phases and schedule Team structure and responsibilities Assumptions and dependencies Risks and mitigation actions Service-level requirements Security and compliance Support and maintenance Training and knowledge transfer Compliance matrices Bill of quantities Technical appendices Ensure proposals are accurate, consistent, persuasive, compliant and professionally presented.<br> Maintain traceability between customer requirements and the proposed solution.<br> Review contributions from internal teams, vendors, subcontractors and technology partners.<br> Ensure the final proposal clearly communicates business value, technical feasibility and competitive differentiation.<br> Manage technical proposal reviews and obtain the required internal approvals.<br> Ensure all technical commitments, deliverables and schedules are realistic and achievable.<br> Verify that proposed technologies and products are properly licensed, supported and available.<br> 9. Costing and Commercial Support Develop effort estimates for analysis, architecture, design, development, integration, testing, deployment, support and project management.<br> Prepare resource plans, role descriptions, competency requirements and estimated person-days.<br> Support the preparation of bills of quantities and technical costing assumptions.<br> Work with finance and sales to validate resource costs, infrastructure costs, licensing costs, partner costs, margins and contingencies.<br> Identify potential commercial risks, hidden costs and out-of-scope items.<br> Support fixed-price, time-and-material, managed-service, staff-augmentation and subscription-based proposals.<br> Ensure the proposed scope is commercially achievable and technically deliverable.<br> Validate partner and vendor quotations.<br> Recommend suitable contingency levels based on technical, delivery and dependency risks.<br> Clearly document pricing assumptions, exclusions and dependencies.<br> Support value engineering and cost-optimization activities without compromising the required quality.<br> 10. Customer Engagement and Presentations Present proposed solutions to customer executives, business stakeholders, architects, security teams and technical evaluators.<br> Lead technical clarification meetings, discovery workshops, demonstrations and solution walkthroughs.<br> Explain complex technical concepts in clear business language.<br> Respond to customer questions, concerns and objections confidently and accurately.<br> Demonstrate the business value, feasibility, scalability and differentiation of the proposed solution.<br> Build trusted relationships with customer technical and business stakeholders.<br> Support negotiations and technical discussions until contract award.<br> Participate in technical evaluation sessions and defend the proposed solution.<br> Prepare presentation materials, architecture visuals and technical demonstrations.<br> Support customer meetings related to scope, assumptions, dependencies and delivery approach.<br> 11. Proof-of-Concept and Demonstration Management Define the scope, success criteria, architecture, timeline and required resources for demonstrations and proof-of-concepts.<br> Coordinate with engineering, AI, data, DevOps, product and delivery teams.<br> Ensure demonstrations are aligned with customer priorities and evaluation criteria.<br> Document proof-of-concept results, limitations, dependencies and recommendations.<br> Convert successful proof-of-concepts into realistic implementation plans.<br> Ensure reusable demonstration assets are documented and maintained.<br> Define the required data, environments, integrations and access for each demonstration.<br> Manage customer expectations regarding proof-of-concept scope, limitations and outcomes.<br> Present proof-of-concept findings and recommendations to customer stakeholders.<br> 12. Partner and Vendor Management Engage technology vendors, cloud providers, product companies and implementation partners.<br> Request technical inputs, quotations, licensing details, architecture guidance and compliance documentation.<br> Evaluate partner capabilities, proposed resources, delivery models and technical solutions.<br> Ensure partner contributions align with the overall architecture and proposal.<br> Identify technical, delivery and commercial gaps in third-party proposals.<br> Maintain accountability for the completeness and quality of the final integrated solution.<br> Coordinate joint solution development and proposal preparation.<br> Validate that partner commitments, schedules and deliverables are clearly documented.<br> Escalate partner delays or quality issues that may affect proposal submission or delivery feasibility.<br> 13. Security, Governance and Compliance Ensure proposed solutions address security, privacy and regulatory requirements.<br> Define identity and access management, encryption, audit logging, data protection and API-security requirements.<br> Work with cybersecurity teams to address security controls and customer compliance requirements.<br> Consider applicable Saudi regulations, cybersecurity controls and data-hosting requirements.<br> Ensure AI and data solutions follow appropriate governance principles.<br> Identify security-related assumptions, risks and dependencies.<br> Support the completion of security and compliance questionnaires.<br> Ensure secure architecture principles are incorporated from the proposal stage.<br> Address data classification, residency, retention and sovereignty requirements.<br> 14. Presales-to-Delivery Handover Conduct a structured handover from presales to delivery after contract award.<br> Explain the agreed scope, assumptions, deliverables, architecture, schedule, risks, resource plan and contractual commitments.<br> Ensure delivery teams understand all technical and commercial boundaries.<br> Participate in project kickoff and early-stage architecture validation.<br> Support delivery teams in resolving significant gaps between the proposal and implementation requirements.<br> Document lessons learned and improvement actions for future opportunities.<br> Ensure all proposal documents, estimates and customer clarifications are transferred to the delivery team.<br> Maintain continuity between the proposed solution and the delivered solution.<br> Ensure changes identified after award are managed through the appropriate change-control process.<br> 15. Presales Assets and Continuous Improvement Develop reusable proposal templates, architecture patterns, solution accelerators, estimations and compliance responses.<br> Maintain a knowledge repository for technologies, products, telecom use cases and previous proposals.<br> Monitor market developments and emerging technologies related to digital solutions, microservices, AI, data, BI and telecom.<br> Share knowledge and best practices with presales, sales, architecture and delivery teams.<br> Support internal capability development and technical enablement.<br> Improve proposal quality, estimation accuracy and response efficiency.<br> Contribute to the organization’s service offerings and solution portfolio.<br> Maintain reusable architecture diagrams, case studies, references and demonstration materials.<br> Required Qualifications Bachelor’s degree in computer science, software engineering, information systems, data science, artificial intelligence or a related field.<br> A master’s degree is preferred.<br> Minimum of eight years of experience in software engineering, solution architecture, digital solutions, enterprise applications, AI, data or business intelligence.<br> Minimum of four years of experience in technical presales, solution consulting, enterprise architecture or proposal management.<br> Minimum of three years of experience working with telecom operators, telecom projects or telecom-related solutions.<br> Proven experience responding to enterprise, government and telecom RFPs, RFIs and tenders.<br> Demonstrated experience designing and presenting complex enterprise and telecom solutions.<br> Experience working with technology vendors, system integrators, implementation partners and multidisciplinary delivery teams.<br> Experience in customer-facing technical roles and executive-level presentations.<br> Required Technical Knowledge Digital Solutions Enterprise portals and web applications Mobile applications Content management systems Workflow and business-process management Customer-experience platforms Omnichannel solutions Identity and access management API and integration platforms Enterprise search and document management Microservices and Cloud-Native Architecture Microservices architecture Domain-driven design REST APIs and event-driven architecture API gateways and service mesh Kafka or similar event-streaming platforms Docker and Kubernetes CI/CD and DevSecOps Observability, logging, monitoring and tracing High availability and disaster recovery Cloud, on-premises and hybrid architectures Artificial Intelligence Machine learning and deep learning concepts Generative AI and large language models Retrieval-augmented generation Vector databases and embeddings AI agents and tool integration Natural language processing Computer vision Recommendation and forecasting Model deployment and monitoring Responsible AI and AI governance Data and Business Intelligence Data integration and ETL/ELT Data warehouses, data lakes and lakehouses Data modelling Data quality and governance Dashboards and data visualization KPIs and analytical reporting Power BI, Tableau, Qlik, Looker or equivalent platforms SQL and relational databases Big-data and streaming concepts Metadata, lineage and master-data management Telecom Telecom customer journeys and digital channels Business Support Systems and Operations Support Systems Customer relationship management Product and service catalogues Order management Billing and charging Service provisioning and activation Service and network inventory Service assurance and fault management Telecom APIs and integration platforms TM Forum concepts and Open APIs Telecom analytics and operational KPIs Customer-experience, loyalty and churn use cases Security and Compliance Application and API security Identity and access management Encryption and secrets management Secure software-development practices Data privacy and classification Cybersecurity requirements Auditability and compliance Saudi and regional regulatory requirements Required Presales Skills Strong technical proposal-writing skills.<br> Ability to interpret complex RFP and tender requirements.<br> Strong architecture and solution-design capabilities.<br> Ability to estimate effort, resources, infrastructure and licensing.<br> Strong presentation, demonstration and storytelling skills.<br> Ability to connect technical capabilities with measura</span> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5">
Preferred candidate </h2>
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<div class="col is-3 p5" data-automation-id="label_Years_of_experience">
<b>Years of experience</b>
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No experience required </div>
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<div class="col is-3 p5" data-automation-id="label_Degree">
<b>Degree</b>
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<div class="col is-9 p5" data-automation-id="data_Degree">
Bachelor's degree / higher diploma </div>
</div>
Client of Rawaj Company for Recruitment
Saudi - Riyadh
<p>Join a leading Saudi holding company operating a growing portfolio of restaurants and B2B catering services, delivering exceptional international cuisine. The Executive Chef will lead the culinary function, ensuring operational excellence, consistent food quality, innovation, cost optimisation, and culinary governance across all restaurant and catering operations. The role requires a hands-on culinary leader capable of building high-performing kitchen teams, driving menu innovation, strengthening food safety standards, and supporting business growth in a dynamic, fast-paced hospitality environment. Key Accountabilities: Lead all culinary operations across restaurants, central production kitchens, and B2B catering projects, ensuring consistent delivery of high-quality international cuisine. Oversee menu planning, recipe development, food presentation standards, and product innovation while maintaining consistency across all outlets and catering operations. Manage food production planning, kitchen operations, labour scheduling, inventory control, and procurement coordination to maximise operational efficiency. Ensure full compliance with Saudi Food & Drug Authority (SFDA) regulations, HACCP requirements, food safety standards, hygiene protocols, and company quality policies. Monitor food cost, gross profit margins, waste control, portion management, and overall kitchen financial performance while maintaining premium quality standards. Develop and standardise recipes, production procedures, kitchen SOPs, and quality assurance processes across all brands and catering operations. Lead culinary planning and execution for large-scale corporate, governmental, hospitality, and event catering projects, ensuring seamless service delivery and client satisfaction. Drive continuous improvement initiatives in kitchen operations, production workflows, equipment utilisation, and culinary efficiency. Demonstrate strong operational leadership by implementing best practices, optimising kitchen systems, and ensuring disciplined execution across all culinary teams. Build, structure, and develop the culinary organisation, including kitchen staffing, succession planning, role alignment, performance management, and capability development. Lead culinary transformation initiatives focused on operational excellence, innovation, scalability, and continuous improvement. Establish scalable culinary systems and production standards suitable for a high-growth restaurant and catering business. Partner closely with executive management on business strategy, new concept development, expansion projects, customer experience, and profitability initiatives. Manage supplier relationships, ingredient sourcing, product quality, and procurement collaboration to ensure consistency and cost efficiency. Lead, mentor, coach, and inspire kitchen teams while building a culture of accountability, creativity, collaboration, and culinary excellence. Support new restaurant openings, catering mobilizations, client presentations, menu tastings, operational audits, and business development initiatives.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Degree or Diploma in Culinary Arts, Hospitality Management, or a related discipline. Professional culinary certifications are highly preferred.</li><li>Minimum 8 years of progressive experience in senior culinary leadership roles.</li><li>Strong experience within restaurants, hospitality, catering, cloud kitchens, or large-scale food service operations.</li><li>Proven expertise in international cuisines, high-volume food production, banquet operations, and corporate or institutional catering.</li><li>Strong knowledge of food safety regulations, HACCP, SFDA requirements, hygiene standards, and quality assurance practices.</li><li>Experience operating within multi-site restaurant groups, catering organisations, or high-growth hospitality businesses.</li><li>Proven capability in developing kitchen structures, implementing operational standards, and leading culinary transformation initiatives.</li><li>Demonstrated success in building and restructuring kitchen operations while driving efficiency, consistency, and cost optimisation.</li><li>Strong leadership presence with the ability to motivate, mentor, and develop diverse culinary teams.</li><li>Excellent menu engineering, food costing, production planning, and operational problem-solving skills.</li><li>Strong commercial awareness with the ability to balance culinary creativity, customer satisfaction, and business profitability.</li><li>Ability to perform under pressure, manage multiple operations simultaneously, and lead effectively within fast-paced environments.</li><li>High attention to detail, execution excellence, organisational discipline, and commitment to delivering exceptional guest experiences.</li></ul>
Saudi - Riyadh
<p>Head of Business Operations ISE Location: Riyadh Grade 13 An exciting opportunity has arisen to join International Systems Engineering (ISE), a BAE Systems majority owned joint venture Company as a Head of Business Operations The successful individual will be working for a company at the forefront of ISE commitment as part of the economic offset companies in the Kingdom of Saudi Arabia. Working across the ISE Functions and Project Teams will offer a challenging and rewarding opportunity to contribute to the development and growth of ISE in KSA. BAE Systems is the UK Government s nominated Prime Contractor under the Government-to-Government arrangements that are in place to provide equipment, support and training to Saudi Arabia. We provide maintenance of Royal Saudi Air Force aircraft and train RSAF personnel safely in a training environment in how to use their aircraft, equipment and weapons. BAE Systems Saudi Arabia is committed to supporting the Saudi Arabian National Agenda including Saudisation and the training and development of Saudi National capability through the growth of the Saudi National Partner Companies thereby reinforcing Industrialisation and Partnerships.</p><p><strong>Desired Candidate Profile</strong></p><h2>Responsibilities</h2>
<p>The Head of Business Operations strengthens execution discipline across ISE by ensuring alignment between strategy, programme delivery performance, governance structures, and leadership priorities. The role leads enterprise performance visibility, supports delivery maturity across programmes, oversees structured tracking of leadership priorities, and drives transformation initiatives that enable ISE to scale as a trusted national digital and defense capability partner. The position acts as a central integration point between strategy direction and execution across the organization, ensuring that the strategic direction set by Business Excellence and approved by leadership is translated into structured execution plans, delivery priorities, and measurable outcomes.</p>
<h2>Job Requirements:</h2>
<ul>
<li><strong>Strategic Execution and Leadership Priorities:</strong> Execute the approved strategic direction by translating the strategy into structured operational plans, programme priorities, transformations initiatives, and measurable delivery outcome. Translate leadership priorities into structured execution plans across programmes and functions Maintain visibility of delivery confidence, risks, and dependencies across the portfolio Track implementation of leadership decisions and ensure timely follow through Support alignment between enterprise priorities and programme level delivery</li>
<li><strong>Enterprise Transformation Delivery:</strong> Support design and coordination of transformation initiatives that strengthen delivery maturity and organizational scalability Track implementation progress across strategic initiatives Identify barriers to execution and coordinate resolution with leadership stakeholders Ensure transformation outcomes remain aligned with ISE growth priorities and national capability objectives</li>
<li><strong>Programme Performance Visibility:</strong> Strengthen management reporting structures across programmes and functions Improve clarity and consistency of performance information presented to leadership Support development of delivery confidence indicators across the portfolio Ensure leadership visibility of programme performance, risks, and recovery actions</li>
<li><strong>KPI and Performance Framework:</strong> Develop and maintain enterprise KPI structures aligned with business priorities Improve visibility of operational performance across programmes and enabling functions Support introduction of performance dashboards that strengthen leadership insight Promote consistent performance measurement practices across the organization</li>
<li><strong>Project Controls and Delivery Discipline:</strong> Support strengthening of project controls practices across ISE delivery portfolios Improve consistency of reporting standards across programmes Increase predictability and transparency of delivery performance Work with programme leaders and the PM community to reinforce governance discipline</li>
<li><strong>Operational Integration and Governance Rhythm:</strong> Improve coordination between strategic planning, programme execution, and leadership oversight Strengthen effectiveness of management performance reviews Support simplification of reporting flows impacting delivery performance Promote consistent executive reporting standards across the organization</li>
</ul>
<h2><br></h2><ul>
</ul>
Elm
Saudi - Riyadh
<table class="MsoNormalTable" border="1" cellspacing="0" cellpadding="0">
<tbody>
<tr >
<td colspan="6" valign="top">
<p ><strong><span >Job Description</span></strong></p>
</td>
</tr>
<tr >
<td colspan="6" valign="top">
<p ><strong><span >OVERVIEW</span></strong></p>
</td>
</tr>
<tr >
<td valign="top">
<p ><strong><span >Job Title</span></strong></p>
</td>
<td valign="top">
<p ><span >Consultant</span></p>
</td>
<td valign="top">
<p ><strong><span >Job Code</span></strong></p>
</td>
<td valign="top">
<p ><span >646971</span></p>
</td>
<td valign="top">
<p ><strong><span >Grade</span></strong></p>
</td>
<td valign="top">
<p ><span >I3</span></p>
</td>
</tr>
<tr >
<td valign="top">
<p ><strong><span >Group</span></strong></p>
</td>
<td valign="top">
<p ><span >Government Products</span></p>
</td>
<td valign="top">
<p ><strong><span >Division</span></strong></p>
</td>
<td colspan="3" valign="top">
<p ><span >Absher Division</span></p>
</td>
</tr>
<tr >
<td valign="top">
<p ><strong><span >Department</span></strong></p>
</td>
<td valign="top">
<p ><span >Absher - Public Security Services</span></p>
</td>
<td valign="top">
<p ><strong><span >Unit</span></strong></p>
</td>
<td colspan="3" valign="top">
<p ><span >-</span></p>
</td>
</tr>
</tbody>
</table>
<p ><span > </span></p>
<table class="MsoNormalTable" border="1" cellspacing="0" cellpadding="0">
<tbody>
<tr>
<td valign="top">
<p ><strong><span >ROLE PURPOSE</span></strong></p>
<p ><em><span >The aim is to state the overall significance of the job from the organization’s perspective.</span></em></p>
</td>
</tr>
<tr >
<td valign="top">
<p ><span >To analyze business needs, shape product and service requirements, and support the delivery and growth of public security services by integrating business analysis, account management, product management, and cross-functional delivery activities in alignment with Elm's policies, procedures, and strategic objectives.</span></p>
</td>
</tr>
</tbody>
</table>
<p > </p>
<table class="MsoNormalTable" border="1" cellspacing="0" cellpadding="0">
<tbody>
<tr >
<td colspan="2" valign="top">
<p ><strong><span >KEY ACCOUNTABILITIES & ACTIVITIES</span></strong></p>
<p ><em><span >This section describes <u>the principal outputs</u> required from the job.</span></em></p>
</td>
</tr>
<tr >
<td valign="top">
<p ><strong><span >Key Accountabilities</span></strong></p>
</td>
<td valign="top">
<p ><strong><span >Key Activities</span></strong></p>
</td>
</tr>
<tr >
<td >
<ol >
<li ><span >Business Development & Opportunity Assessment</span></li>
</ol>
</td>
<td >
<ul >
<li ><span >Support business development activities for public security services, including business cases, pricing inputs, and executive presentations.</span></li>
<li ><span >Identify customer needs, service opportunities, and potential enhancements that support account growth and service adoption.</span></li>
<li ><span >Contribute to opportunity assessment and proposal development in coordination with relevant internal stakeholders.</span></li>
</ul>
</td>
</tr>
<tr >
<td >
<ol start="2">
<li ><span >Account & Stakeholder Management</span></li>
</ol>
</td>
<td >
<ul >
<li ><span >Manage day-to-day relationships with public security stakeholders and maintain effective communication on priorities, requirements, and service expectations.</span></li>
<li ><span >Coordinate meetings, updates, and follow-up actions to support stakeholder alignment and customer satisfaction.</span></li>
<li ><span >Escalate key issues, dependencies, and risks to relevant stakeholders in a timely manner.</span></li>
</ul>
</td>
</tr>
<tr >
<td >
<ol start="3">
<li ><span >Requirements Elicitation & Documentation</span></li>
</ol>
</td>
<td >
<ul >
<li ><span >Gather, analyze, and document business requirements for new projects, services, and enhancements.</span></li>
<li ><span >Prepare Business Requirements Documents (BRD), Business Requirement Specifications (BRS), user stories, and acceptance criteria.</span></li>
<li ><span >Maintain requirements traceability and ensure stakeholders have a shared understanding of approved requirements.</span></li>
</ul>
</td>
</tr>
<tr >
<td >
<ol start="4">
<li ><span >Solution Analysis & Delivery Coordination</span></li>
</ol>
</td>
<td >
<ul >
<li ><span >Analyze current and future business processes, identify gaps, and support the design of fit-for-purpose solutions.</span></li>
<li ><span >Coordinate with frontend, backend, and integration teams to clarify requirements, resolve dependencies, and support delivery readiness.</span></li>
<li ><span >Participate in solution reviews, functional demonstrations, and validation activities to ensure delivered solutions meet agreed requirements.</span></li>
</ul>
</td>
</tr>
<tr >
<td >
<ol start="5">
<li ><span >Product Management & Enhancement</span></li>
</ol>
</td>
<td >
<ul >
<li ><span >Support the management of related products, including revenue tracking, enhancement prioritization, and product performance follow-up.</span></li>
<li ><span >Work with UX/UI and Shared Technology Services teams to improve user experience, usability, and product value.</span></li>
<li ><span >Maintain product backlogs and contribute to prioritization based on customer needs, business value, and delivery feasibility.</span></li>
</ul>
</td>
</tr>
<tr >
<td >
<ol start="6">
<li ><span >Project Planning, Execution & EPM Updates</span></li>
</ol>
</td>
<td >
<ul >
<li ><span >Support project planning, milestone tracking, risk follow-up, and coordination of delivery activities across assigned workstreams.</span></li>
<li ><span >Manage and update project activities, status, dependencies, and required actions through EPM and relevant project tools.</span></li>
<li ><span >Follow up on project progress and support timely resolution of delivery issues and stakeholder actions.</span></li>
</ul>
</td>
</tr>
<tr >
<td >
<ol start="7">
<li ><span >Service Performance & Customer Satisfaction</span></li>
</ol>
</td>
<td >
<ul >
<li ><span >Monitor service and product performance indicators, customer feedback, and enhancement outcomes.</span></li>
<li ><span >Support initiatives to improve customer satisfaction, service quality, and operational effectiveness.</span></li>
<li ><span >Prepare reports and recommendations on business needs, delivery status, product performance, and improvement opportunities.</span></li>
</ul>
</td>
</tr>
<tr >
<td >
<ol start="8">
<li ><span >Cross-functional Collaboration & Continuous Improvement</span></li>
</ol>
</td>
<td >
<ul >
<li ><span >Collaborate with Sales, Technology, UX/UI, Product, and delivery teams to support service growth and portfolio development.</span></li>
<li ><span >Contribute to improving business analysis practices, requirements management, and delivery processes.</span></li>
<li ><span >Share insights and lessons learned to strengthen service delivery and stakeholder engagement.</span></li>
</ul>
</td>
</tr>
<tr >
<td >
<ol start="9">
<li ><span >Policies, Processes & Procedures</span></li>
</ol>
</td>
<td >
<ul >
<li ><span >Follow all relevant departmental policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner.</span></li>
<li ><span >Comply with all relevant safety, quality and environmental management policies, procedures and controls to ensure a healthy and safe work environment.</span></li>
</ul>
</td>
</tr>
<tr >
<td >
<ol start="10">
<li ><span >Information Security</span></li>
</ol>
</td>
<td >
<ul >
<li ><span >Comply with all relevant information security practices and standards to ensure data integrity and confidentiality.</span></li>
</ul>
</td>
</tr>
</tbody>
</table>
<p > </p>
<p > </p>
<table class="MsoNormalTable" border="1" cellspacing="0" cellpadding="0">
<tbody>
<tr>
<td colspan="2" valign="top">
<p ><strong><span >JOB SPECIFICATIONS</span></strong></p>
</td>
</tr>
<tr>
<td valign="top">
<p ><strong><span >Academic and professional qualifications</span></strong></p>
</td>
<td valign="top">
<ul >
<li ><span >Bachelor's degree in Business Administration, Information Systems, Computer Science, Engineering, or a related field.</span></li>
</ul>
</td>
</tr>
<tr>
<td valign="top">
<p ><strong><span >Years and Nature of Experience</span></strong></p>
</td>
<td valign="top">
<ul >
<li ><span >4-6 years of relevant experience in business analysis, product management, account management, project delivery, or related roles.</span></li>
</ul>
</td>
</tr>
</tbody>
</table>
<p> </p>
</span>
Elm
Saudi - Riyadh
<table class="MsoNormalTable" border="1" cellspacing="0" cellpadding="0">
<tbody>
<tr >
<td colspan="6" valign="top">
<p ><strong><span >Job Description </span></strong></p>
</td>
</tr>
<tr >
<td colspan="6" valign="top">
<p ><strong><span >OVERVIEW</span></strong></p>
</td>
</tr>
<tr >
<td valign="top">
<p ><strong><span >Job Title</span></strong></p>
</td>
<td valign="top">
<p ><span >Growth Consultant</span></p>
</td>
<td valign="top">
<p ><strong><span >Job Code</span></strong></p>
</td>
<td valign="top">
<p > </p>
</td>
<td valign="top">
<p ><strong><span >Grade</span></strong></p>
</td>
<td valign="top">
<p ><span >I3</span></p>
</td>
</tr>
<tr >
<td valign="top">
<p ><strong><span >Group</span></strong></p>
</td>
<td valign="top">
<p ><span >Business Products</span></p>
</td>
<td valign="top">
<p ><strong><span >Division</span></strong></p>
</td>
<td colspan="3" valign="top">
<p ><span >Business Products</span></p>
</td>
</tr>
<tr >
<td valign="top">
<p ><strong><span >Department</span></strong></p>
</td>
<td valign="top">
<p ><span >Business Products</span></p>
</td>
<td valign="top">
<p ><strong><span >Unit</span></strong></p>
</td>
<td colspan="3" valign="top">
<p ><span dir="RTL" >-</span></p>
</td>
</tr>
</tbody>
</table>
<p ><span > </span></p>
<table class="MsoNormalTable" border="1" cellspacing="0" cellpadding="0">
<tbody>
<tr>
<td valign="top">
<p ><strong><span >ROLE PURPOSE</span></strong></p>
<p ><em><span >The aim is to state the overall significance of the job from the organization’s perspective.</span></em></p>
</td>
</tr>
<tr >
<td valign="top">
<p ><span >To support the planning and execution of business growth and market expansion initiatives by identifying new business opportunities, conducting market analysis, evaluating commercial and technical feasibility, building strategic relationships, and supporting revenue generation activities. The role contributes to strengthening Elm’s market position, expanding partnerships, and ensuring business development opportunities are aligned with organizational objectives and growth strategies.</span></p>
</td>
</tr>
</tbody>
</table>
<p > </p>
<table class="MsoNormalTable" border="1" cellspacing="0" cellpadding="0">
<tbody>
<tr >
<td colspan="2" valign="top">
<p ><strong><span >KEY ACCOUNTABILITIES & ACTIVITIES</span></strong></p>
<p ><em><span >This section describes <u>the principal outputs</u> required from the job.</span></em></p>
</td>
</tr>
<tr >
<td valign="top">
<p ><strong><span >Key Accountabilities</span></strong></p>
</td>
<td valign="top">
<p ><strong><span >Key Activities</span></strong></p>
</td>
</tr>
<tr >
<td >
<ol >
<li ><span > Market Analysis & Opportunity Assessment</span></li>
</ol>
</td>
<td >
<ul >
<li ><span >Conduct market research and analysis to identify emerging market trends, customer needs, and business opportunities.</span></li>
<li ><span >Assess market attractiveness, competitive dynamics, and potential growth opportunities.</span></li>
<li ><span >Identify risks, barriers, and challenges associated with target markets and opportunities.</span></li>
<li ><span >Provide analytical insights to support business development planning and decision-making.</span></li>
</ul>
</td>
</tr>
<tr >
<td >
<ol start="2">
<li ><span >Market Entry & Growth Strategy Support</span></li>
</ol>
</td>
<td >
<ul >
<li ><span >Support the development of market entry and expansion strategies for new business opportunities.</span></li>
<li ><span >Assist in evaluating strategic options and alternative growth approaches.</span></li>
<li ><span >Contribute to the development of business development plans and opportunity roadmaps.</span></li>
<li ><span >Monitor strategy execution and recommend improvement opportunities.</span></li>
</ul>
</td>
</tr>
<tr >
<td >
<ol start="3">
<li ><span >Stakeholder & Relationship Management</span></li>
</ol>
</td>
<td >
<ul >
<li ><span >Build and maintain relationships with customers, partners, government entities, and industry stakeholders.</span></li>
<li ><span >Support engagement activities aimed at strengthening strategic partnerships.</span></li>
<li ><span >Coordinate with internal stakeholders to ensure customer satisfaction and opportunity progression.</span></li>
<li ><span >Contribute to maintaining a positive market presence and stakeholder experience.</span></li>
</ul>
</td>
</tr>
<tr >
<td >
<ol start="4">
<li ><span >Business Opportunity Evaluation</span></li>
</ol>
</td>
<td >
<ul >
<li ><span >Evaluate business opportunities from commercial, operational, and strategic perspectives.</span></li>
<li ><span >Conduct preliminary assessments of business viability and growth potential.</span></li>
<li ><span >Support preparation of business cases and opportunity recommendations.</span></li>
<li ><span >Analyze opportunity-related risks and potential returns.</span></li>
</ul>
</td>
</tr>
<tr >
<td >
<ol start="5">
<li ><span >Financial Analysis & Commercial Assessment</span></li>
</ol>
</td>
<td >
<ul >
<li ><span >Support financial evaluation activities including revenue projections, profitability analysis, and return on investment assessments.</span></li>
<li ><span >Analyze commercial assumptions and business opportunity performance indicators.</span></li>
<li ><span >Contribute to budgeting and financial planning activities related to business development initiatives.</span></li>
<li ><span >Provide commercial insights to support investment and growth decisions.</span></li>
</ul>
</td>
</tr>
<tr >
<td >
<ol start="6">
<li ><span >Technical Feasibility & Solution Assessment</span></li>
</ol>
</td>
<td >
<ul >
<li ><span >Coordinate with technical teams to assess the feasibility of proposed solutions and customer requirements.</span></li>
<li ><span >Support evaluation of technical constraints, dependencies, and implementation considerations.</span></li>
<li ><span >Assist in determining the level of customization required for business opportunities.</span></li>
<li ><span >Contribute to estimating solution requirements and associated business impacts.</span></li>
</ul>
</td>
</tr>
<tr >
<td >
<ol start="7">
<li ><span >Sales Support & Revenue Growth</span></li>
</ol>
</td>
<td >
<ul >
<li ><span >Support sales teams in identifying and pursuing upselling and cross-selling opportunities.</span></li>
<li ><span >Assist in preparing customer opportunity assessments and commercial proposals.</span></li>
<li ><span >Conduct research and analysis on prospective customers and target accounts.</span></li>
<li ><span >Contribute to business development initiatives aimed at increasing revenue and market penetration.</span></li>
</ul>
</td>
</tr>
<tr >
<td >
<ol start="8">
<li ><span >Negotiation & Opportunity Development Support</span></li>
</ol>
</td>
<td >
<ul >
<li ><span >Participate in business discussions, negotiations, and opportunity development activities.</span></li>
<li ><span >Support the preparation of presentations, reports, and materials used during negotiations.</span></li>
<li ><span >Coordinate with stakeholders to ensure business opportunities progress efficiently.</span></li>
<li ><span >Contribute to securing commercially viable and mutually beneficial agreements.</span></li>
</ul>
</td>
</tr>
<tr >
<td >
<ol start="9">
<li ><span >Policies, Processes & Procedures</span></li>
</ol>
</td>
<td >
<ul >
<li ><span >Follow all relevant departmental policies, processes, standard operating procedures, and instructions so that work is carried out in a controlled and consistent manner.</span></li>
<li ><span >Comply with all relevant safety, quality, and environmental management policies, procedures, and controls to ensure a healthy and safe work environment.</span></li>
</ul>
</td>
</tr>
<tr >
<td >
<ol start="10">
<li ><span >Information Security</span></li>
</ol>
</td>
<td >
<ul >
<li ><span >Comply with all relevant information security practices and standards to ensure data integrity and confidentiality.</span></li>
</ul>
</td>
</tr>
</tbody>
</table>
<p > </p>
<p > </p>
<table class="MsoNormalTable" border="1" cellspacing="0" cellpadding="0">
<tbody>
<tr>
<td colspan="2" valign="top">
<p ><strong><span >JOB SPECIFICATIONS</span></strong></p>
</td>
</tr>
<tr>
<td valign="top">
<p ><strong><span >Academic and professional qualifications</span></strong></p>
</td>
<td valign="top">
<ul >
<li ><span >Bachelor’s Degree in Business Administration, Engineering, Information Technology, Information Systems, Marketing, Economics, or a related discipline.</span></li>
</ul>
</td>
</tr>
<tr>
<td valign="top">
<p ><strong><span >Years and Nature of Experience</span></strong></p>
</td>
<td valign="top">
<ul >
<li ><strong><span dir="RTL" >4</span></strong><span >–<strong><span dir="RTL">6</span></strong> years of experience in</span><span > Product Management, Product Operations, Product Development, Business Analysis, Digital Products, or related fields.</span></li>
</ul>
</td>
</tr>
</tbody>
</table>
<p > </p>
<p > </p>
<table class="MsoNormalTable" border="1" cellspacing="0" cellpadding="0">
<tbody>
<tr>
<td colspan="3" valign="top">
<p ><strong><span >VERSION TRACKING</span></strong></p>
</td>
</tr>
<tr>
<td valign="top">
<p ><strong><span >Prepared by:</span></strong></p>
</td>
<td colspan="2" valign="top">
<p > </p>
</td>
</tr>
<tr>
<td valign="top">
<p ><strong><span >First review by:</span></strong></p>
</td>
<td colspan="2" valign="top">
<p > </p>
</td>
</tr>
<tr>
<td rowspan="3">
<p ><strong><span >Approved by:</span></strong></p>
</td>
<td valign="top">
<p ><strong><span >Name</span></strong></p>
</td>
<td valign="top">
<p > </p>
</td>
</tr>
<tr>
<td valign="top">
<p ><strong><span >Signature</span></strong></p>
</td>
<td valign="top">
<p > </p>
</td>
</tr>
<tr>
<td valign="top">
<p ><strong><span >Date</span></strong></p>
</td>
<td valign="top">
<p > </p>
</td>
</tr>
</tbody>
</table>
<p > </p>
<p > </p>
<p > </p>
<p > </p>
</span>
Saudi - Riyadh
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span>Role purpose Lead or support the functional implementation of ServiceNow Strategic Portfolio Management capabilities, converting portfolio and project-management practices into governed ServiceNow processes.<br> The consultant will focus on portfolio and demand management while supporting agreed release, procurement, financial, resource, and Jira integration requirements.<br> Key responsibilities · Facilitate workshops covering strategy, portfolio, program, demand, project, resource, financial, release, procurement, and delivery-tool touchpoints within the approved scope.<br> · Document current-state and future-state processes, governance forums, prioritization criteria, investment decisions, stage gates, approvals, exceptions, and reporting needs.<br> · Configure or guide configuration of ServiceNow SPM capabilities for demand intake, assessment, prioritization, portfolio planning, project/program governance, resources, financials, and benefits where applicable.<br> · Define functional requirements and data mappings for project, portfolio, demand, resource, cost, schedule, milestone, risk, issue, and status information.<br> · Define business requirements and acceptance criteria for release-related, procurement-related, and Jira interfaces; coordinate technical realization with architects, developers, and integration owners.<br> · Support legacy portfolio/project data migration analysis, cleansing decisions, validation, reconciliation, and business sign-off.<br> · Prepare user stories, functional design, process flows, configuration workbooks, reports, dashboards, notifications, roles, and traceability records.<br> · Support testing, UAT preparation, defect triage, demonstrations, training, adoption, and handover.<br> · Advise stakeholders on practical use of out-of-box capabilities and identify requests requiring customization, additional licensing, or change control.<br> · Develop the end user training material and conduct end user training sessions before or after going live.<br> · Provide demonstrations, knowledge transfer, administrator guidance, and functional handover documentation.<br> · Maintain clear assumptions, dependencies, decisions, and scope boundaries throughout delivery.<br> Mandatory experience and knowledge · At least 5 years of project, program, portfolio, PMO, or enterprise-work-management experience, including at least 3 years of hands-on ServiceNow SPM/PPM implementation exposure.<br> · Hands-on experience in both project management and portfolio management, including governance, prioritization, scheduling, financial/resource considerations, and executive reporting.<br> · Demonstrated ServiceNow implementation experience in Demand Management, Portfolio Management, Project/Program Management, Resource Management, or related SPM capabilities.<br> · Experience defining workflows, approvals, stage gates, scorecards, reports, dashboards, roles, notifications, and acceptance criteria.<br> · Understanding of integration and data-migration requirements for enterprise portfolio/project environments.<br> · Strong workshop facilitation, documentation, stakeholder-management, and UAT support capabilities.<br> · Fluent Arabic language proficiency, spoken and written, is mandatory for this role given direct workshop facilitation with Arabic-speaking portfolio, demand, and business stakeholders.<br> Preferred experience · Experience integrating ServiceNow SPM with Jira or another agile delivery tool, including ownership, direction, synchronization, and reconciliation considerations.<br> · Experience with release governance, procurement touchpoints, financial planning, resource planning, benefits realization, or application portfolio management.<br> · Experience replacing or migrating from Clarity, Planview, Microsoft Project, spreadsheets, or similar portfolio/project tools.<br> · Experience in regulated or complex enterprise environments and multi-vendor delivery models.<br> · Ability to review ServiceNow configuration and flows and communicate effectively with developers, architects, and integration teams.<br> Academic and professional certifications · Required: Bachelor’s degree in Engineering, Computer Science, Information Systems, Business Administration, Project Management, Finance, or a related discipline.<br> · Required: ServiceNow Certified System Administrator (CSA).<br> · Required or to be obtained within the agreed onboarding period: ServiceNow Certified Implementation Specialist – Strategic Portfolio Management (CIS-SPM).<br> · Required: Recognized project-management certification such as PMP, PRINCE2 Practitioner, or equivalent.<br> · Strongly preferred: Portfolio/program or agile certification such as PfMP, PgMP, MoP, PMI-ACP, SAFe, or equivalent relevant to the candidate’s assigned scope.<br> Core competencies Portfolio and demand governance Project/program management ServiceNow SPM functional configuration Prioritization and financial/resource reasoning Integration and data awareness Executive communication and facilitation</span> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5">
Preferred candidate </h2>
<div class="row is-m v-align-top t-small bg-mute">
<div class="col is-3 p5" data-automation-id="label_Years_of_experience">
<b>Years of experience</b>
</div>
<div class="col is-9 p5" data-automation-id="data_Years_of_experience">
No experience required </div>
</div>
<div class="row is-m v-align-top t-small ">
<div class="col is-3 p5" data-automation-id="label_Degree">
<b>Degree</b>
</div>
<div class="col is-9 p5" data-automation-id="data_Degree">
Bachelor's degree / higher diploma </div>
</div>
Saudi - Riyadh
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span>Inbox Arabia is hiring a Sales Executive to join our Riyadh team.<br> This is a target-driven, entry-level role suited for a motivated self-starter who's eager to build a career in sales within the IT solutions & technology sector.<br> Employment Type: Full-time, On-site Nationality requirement: Saudi National (mandatory) We are seeking a dynamic and confident Sales Executive to drive business growth across the Kingdom of Saudi Arabia.<br> The ideal candidate will have a strong background in technology solution selling within IT Services, System Integrators (SI), Managed Services Providers (MSP), or Technology Consulting organizations.<br> The candidate will be responsible for generating business opportunities, developing client relationships, managing the sales pipeline, and supporting end-to-end commercial and proposal activities.<br> This role requires a proactive individual who is comfortable engaging with C-level executives, conducting client meetings, and representing the organization across public and private sector customers in Saudi Arabia.<br> Key Responsibilities Identify, develop, and pursue new business opportunities across the Saudi market.<br> Conduct client meetings, presentations, and business discussions with prospective and existing customers.<br> Build and maintain a healthy sales pipeline through effective lead generation and account management.<br> Develop and execute business development strategies aligned with organizational growth objectives.<br> Manage the complete sales lifecycle using CRM tools, from lead qualification to deal closure.<br> Prepare and review proposals, RFP/RFI/RFQ responses, commercial submissions, and customer presentations.<br> Collaborate with technical and delivery teams to develop customer-centric technology solutions.<br> Generate customer interactions and establish strong relationships with key stakeholders across public and private sector organizations.<br> Present technology solutions and articulate business value propositions effectively.<br> Track sales opportunities, follow up on leads, and ensure timely progression of opportunities through the sales funnel.<br> Maintain accurate sales forecasts, pipeline reports, and CRM records.<br> Represent the company at customer meetings, industry events, and networking engagements.<br> Minimum 3 years of experience in technology sales and business development.<br> Bachelor’s degree in Business Administration, Engineering, Information Technology, or a related discipline.<br> Fluent in Arabic (Mandatory).<br> Strong verbal and written communication skills in English.<br> Prior experience working with IT Services companies, System Integrators (SI), Managed Services Providers (MSP), or Technology Consulting firms is mandatory.<br> Proven track record of solution selling within the Saudi Arabian market.<br> Existing sales footprint and customer exposure across public and private sector organizations in KSA.<br> Strong understanding of end-to-end sales and commercial processes.<br> Experience in preparing proposals, RFPs, RFIs, commercial submissions, and executive presentations.<br> Hands-on experience with CRM platforms and sales pipeline management.<br> Strong business acumen and consultative selling capabilities.<br> Excellent client-facing, negotiation, and presentation skills.<br> Ability to independently conduct client visits and build relationships with key decision-makers.<br> Self-motivated, confident, and target-oriented professional.<br> Preferred Technical Exposure Candidates should have exposure to one or more of the following technology domains: Cybersecurity & GRC solutions & sevrices Cloud Infrastructure and Managed Services Oracle/Oracle/Microsoft/Odoo ecosystem and enterprise applications Digital Transformation and Enterprise Technology Services Desired Attributes Confident and professional personality with strong interpersonal skills.<br> Proactive and customer-focused approach to business development.<br> Comfortable conducting onsite client meetings across Riyadh and other regions within KSA.<br> Strong commercial mindset with the ability to identify and convert opportunities.<br> Solution-oriented thinker capable of understanding customer challenges and positioning appropriate technology offerings.<br> Ability to work independently while collaborating effectively with internal teams.<br></span> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5">
Preferred candidate </h2>
<div class="row is-m v-align-top t-small bg-mute">
<div class="col is-3 p5" data-automation-id="label_Years_of_experience">
<b>Years of experience</b>
</div>
<div class="col is-9 p5" data-automation-id="data_Years_of_experience">
No experience required </div>
</div>
<div class="row is-m v-align-top t-small ">
<div class="col is-3 p5" data-automation-id="label_Degree">
<b>Degree</b>
</div>
<div class="col is-9 p5" data-automation-id="data_Degree">
Bachelor's degree / higher diploma </div>
</div>
Saudi - Riyadh
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span>We are looking for an IT Demand Manager to establish and manage a structured pipeline for demand originating within the IT organization.<br> The role covers technology-driven demand, including infrastructure upgrades, architecture initiatives, technical debt remediation, operational improvements, platform and tooling requirements, software licenses, cloud services, and Managed Services.<br> Business-initiated demand is managed separately by the existing Business Demand Manager.<br> You will manage internal IT demand from intake through assessment, prioritization, and approval, ensuring that technology requirements are clearly defined, appropriately assessed, and aligned with strategic priorities, budgets, and available capacity.<br> Working closely with IT Strategy and Architecture, Service Leads, IT Finance, the Business Demand Manager, the Capacity Manager, and external service providers, you will help establish a transparent and disciplined approach to IT portfolio planning and decision-making.<br> Key Responsibilities: Demand Intake & Qualification: Capture and classify all internally initiated IT demand in a central demand pipeline Validate the scope, ownership, expected outcomes, and completeness of each demand Guide demand owners in preparing the information and justification required for assessment Identify duplicate, overlapping, or interdependent requirements at an early stage Demand Assessment: Assess qualified demand against strategic alignment, operational value, regulatory relevance, risk, cost, benefits, dependencies, and urgency Coordinate the preparation and review of investment cases for significant technology requirements Consolidate input from Architecture, Finance, Security, Risk, Procurement, Service Leads, and the Capacity Manager Determine whether demands are sufficiently mature to proceed to prioritization and decision-making Prioritization & Portfolio Planning : Apply consistent scoring and prioritization criteria across the internal IT demand portfolio Prepare recommendations and decision materials for IT prioritization forums Align internal IT demand with business demand, technology roadmaps, budgets, available capacity, and delivery plans Facilitate prioritization discussions and maintain a transparent record of approvals, rejections, deferrals, and changes in priority Support periodic portfolio reviews and re-prioritization based on changing requirements and constraints Demand Performance & Improvement: Maintain end-to-end visibility of demand status from intake through implementation handover Track demand volumes, backlog, cycle times, intake quality, and decision status Produce regular dashboards and management reporting on the internal IT demand portfolio Identify process bottlenecks and continously improve demand management standards, workflows, tools, and reporting Functional Expertise: 5+ years of experience establishing or operating IT demand management, portfolio management, technology planning, or comparable governance processes Strong understanding of demand qualification, assessment, prioritization, and portfolio planning Experience evaluating technology investments, investment cases, costs, benefits, risks, and dependencies Broad understanding of applications, infrastructure, architecture, cloud services, and Managed Services operating models Tools & Methods: Experience with ServiceNow Demand Management, ServiceNow SPM, or a comparable portfolio management tool is preferred Advanced Excel and PowerPoint skills Experience with Power BI or comparable reporting tools is an advantage Familiarity with prioritization methods such as WSJF and relevant frameworks such as ITIL, COBIT, or SAFe is preferred Stakeholder & Ways of Working: Ability to manage multiple priorities and coordinate input from different stakeholders Ability to challenge demand constructively and build alignment across different IT functions Structured, analytical, and outcome-oriented approach Ability to communicate effectively with technical and non-technical stakeholders High level of ownership, independence, and accountability Domain / Context: Experience in banking, financial services, or another regulated environment is preferred Experience in a complex multi-vendor or Managed Services environment is an advantage Qualifications & Additional Requirements: Bachelor’s or Master’s degree in Information Systems, Computer Science, Engineering, Business Administration, or a related field Fluent in Arabic and English Ability to work in a complex, fast-paced, and transformation-driven environment</span> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5">
Preferred candidate </h2>
<div class="row is-m v-align-top t-small bg-mute">
<div class="col is-3 p5" data-automation-id="label_Years_of_experience">
<b>Years of experience</b>
</div>
<div class="col is-9 p5" data-automation-id="data_Years_of_experience">
No experience required </div>
</div>
<div class="row is-m v-align-top t-small ">
<div class="col is-3 p5" data-automation-id="label_Degree">
<b>Degree</b>
</div>
<div class="col is-9 p5" data-automation-id="data_Degree">
Bachelor's degree / higher diploma </div>
</div>
Saudi - Riyadh
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span>Over 100,000 merchants run their businesses on Salla, and our next phase is expanding across the GCC and beyond.<br> That expansion is not a copy-paste of what we built in Saudi Arabia.<br> Each market has different payment rails, regulatory requirements, logistics realities, and merchant expectations.<br> The product has to be adapted deliberately, not translated.<br> This role owns that work, and it is the kind of seat that usually doesn't exist: The product decisions that make or break a market entry run through one person.<br> You. You will make Salla work as well for a merchant anywhere in the GCC and beyond as it does in our home market: diagnosing where the product needs to change in each new market, deciding what gets built, adapted, or deferred, and driving the work from diagnosis to shipped improvement.<br> You will drive impact across three major domains: Activation in New Markets (signup-to-first-order friction diagnosed and closed, with payments and know-your-customer compliance as the primary battleground) Market-Specific Product Fit (payments, logistics integrations, compliance workflows, and localization that make Salla feel native, not imported) Expansion Infrastructure (the shared product primitives and playbook that make the third market entry cheaper than the first) Responsibilities: Own the product roadmap for expansion across the GCC and beyond, one market at a time, with a clear line of sight to subsequent markets.<br> Diagnose where and why merchants in each market drop off between signup and first order, and ship the product changes that close the gap.<br> Drive the payment and compliance product work per market: know-your-customer flows, payment gateway integrations, regulatory requirements.<br> Decide which parts of the core product need per-market adaptation and which stay shared infrastructure, and own where to invest.<br> Define and monitor the metrics that reflect real market progress: time to first order, activation rate by market, ninety-day retention, share of merchants expanding regionally.<br> Build the measurement framework from scratch where benchmarks don't exist, and separate real activation signal from noise.<br> Lead cross-functional work across engineering, design, operations, legal, and local market teams without direct authority.<br> Communicate tradeoffs, sequencing, and what is deliberately paused to protect focus.<br> Proven experience owning product for a market expansion or geographic rollout at a software, fintech, or commerce platform, ideally one requiring adapted payments, compliance, or onboarding across regulatory environments.<br> Deep understanding of merchant activation dynamics: diagnosing drop-off by market and the product changes that move activation rate in practice.<br> Payments and know-your-customer fluency as a product problem, not a compliance checkbox: gateway integrations, document flows, and their product implications.<br> Familiarity with Gulf market realities: payment methods, logistics infrastructure, value-added tax and commercial licensing, and how merchant behavior differs across the region.<br> Track record improving time-to-value in a self-serve, low-touch environment where the product does the onboarding.<br> Strong analytical instinct, comfortable building measurement for a market with no benchmarks.<br> Experience leading cross-functional work without authority over the teams involved.<br> Five or more years in product management, with meaningful ownership in an ambiguous or early-stage context.<br> Arabic fluency is a must; Gulf residency or prior regional experience is preferred over theoretical market knowledge.<br> Willing to relocate to Saudi Arabia.<br></span> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5">
Preferred candidate </h2>
<div class="row is-m v-align-top t-small bg-mute">
<div class="col is-3 p5" data-automation-id="label_Years_of_experience">
<b>Years of experience</b>
</div>
<div class="col is-9 p5" data-automation-id="data_Years_of_experience">
No experience required </div>
</div>
<div class="row is-m v-align-top t-small ">
<div class="col is-3 p5" data-automation-id="label_Degree">
<b>Degree</b>
</div>
<div class="col is-9 p5" data-automation-id="data_Degree">
Bachelor's degree / higher diploma </div>
</div>
Saudi - Riyadh
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span>Job Summary <br></span><p>The Customer Service Manager role is based in Jeddah and responsible for leading the customer service function across Saudi Arabia, ensuring seamless execution of the end-to-end Order-to-Bill (O2B) process while delivering superior service levels to customers, distributors, and key retail partners. The role acts as a critical link between Sales, Supply Chain, Logistics, and customers to ensure product availability, order accuracy, and operational excellence.</p><br>
<p>The Customer Service Manager drives OTIF performance, customer satisfaction, and service reliability while leading a customer-focused team capable of supporting the dynamic requirements of the FMCG business.</p><br><br><br>Roles & Responsibilities <br>
Order-to-Bill (O2B) Process Management
<ul>
<li>Oversee the end-to-end Order-to-Bill process, ensuring accurate and timely processing of customer and distributor orders.</li>
<li>Ensure compliance with credit control, pricing validation, order allocation, and commercial policies.</li>
<li>Monitor and improve order processing efficiency to enhance service reliability and reduce cycle times.</li>
<li>Proactively resolve order-related issues to minimize delays and maintain customer satisfaction.</li>
</ul>
Customer Service Excellence & OTIF Management
<ul>
<li>Monitor OTIF, Case Fill Rate, and overall service performance across customer segments.</li>
<li>Investigate service failures and implement corrective actions to improve customer experience.</li>
<li>Collaborate with Demand Planning and Supply Planning teams to mitigate stock availability risks.</li>
<li>Lead service review meetings and drive the execution of improvement action plans.</li>
</ul>
Customer & Distributor Relationship Management
<ul>
<li>Serve as the primary escalation point for customer service and supply-related issues.</li>
<li>Build and maintain strong relationships with key customers, distributors, and retail partners.</li>
<li>Conduct periodic performance reviews against agreed KPIs.</li>
<li>Ensure timely resolution of complaints, returns, claims, and related issues.</li>
</ul>
Cross-Functional Coordination
<ul>
<li>Partner with Sales teams to align customer requirements, promotional activities, and demand forecasts.</li>
<li>Coordinate with Warehousing, Logistics, and Finance teams to support efficient order fulfillment, delivery, and credit management.</li>
<li>Provide regular service performance updates and business insights to management.</li>
</ul>
Team Leadership & Capability Building
<ul>
<li>Lead, coach, and develop the customer service team to achieve departmental objectives.</li>
<li>Set clear performance goals and monitor progress against targets.</li>
<li>Identify development needs and implement relevant training and capability-building initiatives.</li>
<li>Promote a customer-focused and continuous improvement culture.</li>
</ul>
Reporting & Continuous Improvement
<ul>
<li>Maintain customer service dashboards and KPI reporting.</li>
<li>Analyze service performance trends and identify improvement opportunities.</li>
<li>Lead initiatives to improve efficiency, accuracy, and customer satisfaction.</li>
<li>Support digitalization and automation projects within customer service operations.</li>
</ul>
<br><br><br>KPIs <br><ul>
<li>
<p><strong>KPI Category</strong></p><br>
<p><strong>Metrics</strong></p><br>
<br>
<p>Service Level</p><br>
<p>OTIF ≥ 98%</p><br>
<br>
<p>Order Accuracy</p><br>
<p>≥ 98.5% Order Accuracy</p><br>
<br>
<p>Customer Satisfaction</p><br>
<p>CSAT achievement versus target</p><br>
<br>
<p>Order Processing</p><br>
<p>SLA compliance and cycle time performance</p><br>
<br>
<p>Case Fill Rate</p><br>
<p>CFR achievement by customer/account</p><br>
<br>
<p>Claims Management</p><br>
<p>Resolution cycle time and closure rate</p><br>
<br>
<p>Cost Efficiency</p><br>
<p>Reduction in penalties, fines, and order cancellations</p><br>
<br>
<p>Team Performance</p><br>
<p>Individual and team KPI achievement</p><br>
<br>
</li>
</ul><br><br>Work experience requirement <br><ul>
<li>Minimum 5–7 years of experience in Customer Service, Logistics, or Supply Chain functions within the FMCG industry.</li>
<li>Minimum 2–3 years of leadership experience managing customer service teams.</li>
<li>Proven experience in Order-to-Bill processes, customer operations, and service level management.</li>
<li>Strong knowledge of Saudi FMCG distribution and retail operations.</li>
<li>Advanced proficiency in SAP or Oracle ERP systems.</li>
<li>Advanced Microsoft Excel and Power BI skills.</li>
<li>Excellent Arabic and English communication skills.</li>
</ul><br><br>Qualification <br><ul>
<li>Bachelors degree in engineering/supply chain Managment, Logisics, Businedd Administration, or any relevant d<span><span>iscipline.</span></span></li>
</ul><br><br>Competencies <br>Dispatch Documentation<br>Sales Order Process Management<br>Logistics Planning<br>Customer Management<br>Sales and Distribution Strategy Management<br>Communicating effectively<br>Self and Team Management<br>Planning & Decision Making<br>Customer Centricity<br>Ownership & Result Orientation<br><br><br><br>
</div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5">
Preferred candidate </h2>
<div class="row is-m v-align-top t-small bg-mute">
<div class="col is-3 p5" data-automation-id="label_Years_of_experience">
<b>Years of experience</b>
</div>
<div class="col is-9 p5" data-automation-id="data_Years_of_experience">
5+ years </div>
</div>
<div class="row is-m v-align-top t-small ">
<div class="col is-3 p5" data-automation-id="label_Degree">
<b>Degree</b>
</div>
<div class="col is-9 p5" data-automation-id="data_Degree">
Bachelor's degree / higher diploma </div>
</div>
S.C. Johnson & Son Inc
Saudi - Riyadh
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p>SC JOHNSON IS A FIFTH-GENERATION FAMILY COMPANY BUILT ON THE SPIRIT OF OUR PEOPLE. We have been leading with purpose for over 130 years, building iconic brands that win the hearts and minds of consumers – such as Raid®, Glade®, Ziploc® and more, in virtually every country around the world. Together, we are creating a better future – for the planet, for future generations and for every SCJ team member. Join our winning team of Wave Makers and Go Getters and help us write the next chapter in the SCJ story.</p><br><p><b>Job Description</b></p><br><br><p>INTERN SUPPLY PLANNING </p><br><ul><li><p><b>Location:</b> Saudi Arabia, Jeddah</p><br></li><li><p><b>Function:</b> Supply Chain </p><br></li></ul><p><b>Overview:</b> </p><br><p><b>About the Role </b> </p><br><p>Ready to dive into the dynamic world of supply chain? Join us and collaborate with key functions like procurement, logistics, customer service, and manufacturing sites. You’ll be a vital part of our team, supporting material planning and production scheduling in Saudi plant. Keep an eye on performance and make adjustments as needed, while keeping everyone in the loop. This is an amazing opportunity for students or recent graduates who are passionate about Supply Chain and eager to kickstart their career in an international setting. If you’re excited about tackling challenges in a fast-paced FMCG environment, we want to hear from you! </p><br><p><b>About the Team/Department</b> </p><br><p>As an Intern Analyst in Supply Planning, you’ll be support material planning and production scheduling in Saudi plant. </p><br><p><b>Responsibilities:</b> </p><br><p>Jump into the action with our Supply Planning Team and learn to: </p><br><ul><li><p>Craft action plans to optimize inventory </p><br></li><li><p>Ensuring that resources, labour, capacity and materials are optimised in order to achieve the Company’s Customer Service and Inventory Targets Objective </p><br></li><li><p>Purchase Raw materials and components required for the execution of the Production Schedule.</p><br></li><li><p>Maintain Material Master Data in ERP system</p><br></li><li><p>Track inbound shipments from suppliers</p><br></li><li><p>Ensure products are available at warehouses and manage weekly replenishments </p><br></li><li><p>Support process improvements </p><br></li><li><p>Engage proactively with local supply chain teams </p><br></li><li><p>Participate in and organize regular reviews on operations, quality, and improvements </p><br></li><li><p>Update monthly KPIs and perform root cause analysis on supply chain losses </p><br></li></ul><p><b>Experience You’ll Bring:</b> </p><br><ul><li><p>University degree in Engineering, Economics or Supply Chain Management </p><br></li><li><p>Fluency in English </p><br></li><li><p>Proficiency in general Office software, with advanced Excel skills being a plus </p><br></li></ul><p><b>Behaviors You’ll Need:</b> </p><br><ul><li><p>Strong analytical and problem-solving skills </p><br></li><li><p>Results-driven and quality-oriented </p><br></li><li><p>Ability to handle complexity and ambiguity </p><br></li></ul><p><b>You need to be eligible to work in the country of application.</b></p><br><p>This role is not eligible for relocation.</p><br><p><b>Together, we are creating a better future – for the planet, for future generations and for every SCJ team member. </b></p><br><p><b>Come join us and make an impact through iconic global brands. </b></p><br><p><b>GO FURTHER WITH OUR FAMILY™</b></p><br><p>#LI-MA1 </p><br><br><br><br><br><br><br><br><br><br><p><b>Inclusion & Diversity </b></p><br><p>We’re a global business, with people from every culture, ethnicity, race, religion, gender identity, sexual orientation, age, and ability. We recognize the breadth of human experience, and we work to celebrate it. It is our goal to build a diverse, inclusive, and supportive work environment where all people can thrive. </p><br><p>We’re committed to ongoing efforts that help us attract, hire, and retain diverse talent who want to build a positive, inclusive environment. Read more about our ongoing initiatives at https://jobs.scjohnson.com/inclusion. </p><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5">
Preferred candidate </h2>
<div class="row is-m v-align-top t-small bg-mute">
<div class="col is-3 p5" data-automation-id="label_Years_of_experience">
<b>Years of experience</b>
</div>
<div class="col is-9 p5" data-automation-id="data_Years_of_experience">
No experience required </div>
</div>
<div class="row is-m v-align-top t-small ">
<div class="col is-3 p5" data-automation-id="label_Degree">
<b>Degree</b>
</div>
<div class="col is-9 p5" data-automation-id="data_Degree">
Bachelor's degree / higher diploma </div>
</div>
Alcon
Saudi - Riyadh
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<b>Sr Associate, Quality Assurance</b><p><b>Location</b>: Riyadh, Saudi Arabia</p><br><p><b>About Alcon</b></p><br><p>At Alcon, we're passionate about enhancing sight and helping people see brilliantly. With more than 25,000 associates worldwide, we innovate fearlessly, champion progress, and act swiftly to impact global eye health. We foster an inclusive culture, recognizing your contributions and offering opportunities to grow your career like never before. Together, we make a difference in the lives of our patients and customers.</p><br><p><b>The Opportunity</b></p><br><p>As a Sr Associate, Quality Assurance, you will play a key role in maintaining and enhancing Alcon’s Quality Management System while ensuring compliance with global and local regulatory requirements. You will collaborate with cross-functional teams to support quality operations, supplier oversight, audits, investigations, and continuous improvement initiatives that help ensure product quality, patient safety, and operational excellence.</p><br><p><b>Key Responsibilities</b></p><br><p><b>Quality Systems & Compliance</b></p><br><ul><li>Drive awareness and effective implementation of the Quality Management System (QMS) across the business.</li><li>Ensure compliance with applicable regulations and standards, including GMP, GDP, ISO 13485, EU-MDR (where applicable), and local regulatory requirements.</li><li>Review and approve quality documentation, Quality Assurance Agreements, product returns, and Annual Product Quality Reviews.</li><li>Support product handling, storage, distribution, and release activities in compliance with regulatory and quality requirements.</li></ul><p><b>Quality Operations</b></p><br><ul><li>Support Quality Management System activities, including CAPA, change control, risk management, management review, quality planning, KPI monitoring, and SOP compliance.</li><li>Conduct non-conformance investigations and support root cause analysis and corrective/preventive action implementation.</li><li>Raise awareness of quality risks and support timely escalation of quality events when needed.</li><li>Participate in supplier audits, self-inspections, and supplier qualification activities</li></ul><p><b>Vigilance Management and HA interactions</b></p><br><ul><li>Support post-market surveillance activities and ensure compliance with applicable regula-tions.</li><li>Collect, review, and evaluate post-market data from customers, distributors, healthcare providers, and other sources.</li><li>Act as the primary liaison with SFDA for vigilance-related communications and requests.</li><li>Coordinate responses to SFDA inquiries, requests for additional information, and inspec-tion observations related to vigilance activities.</li><li>Monitor changes to SFDA vigilance regulations, guidance documents, and reporting re-quirements.</li><li>Support implementation of regulatory updates within the Quality Management System (QMS).</li><li>Coordinate investigations of complaints and adverse events with internal stakeholders and manufacturers.</li><li>Monitor complaint trends and identify potential safety signals requiring further evaluation.</li></ul><p><b>Continuous Improvement & Stakeholder Collaboration</b></p><br><ul><li>Partner with internal stakeholders to support multiple projects while maintaining high standards of quality and compliance.</li><li>Support initiatives that drive operational excellence and achievement of quality KPIs.</li><li>Contribute to continuous improvement programs that strengthen quality performance and business effectiveness.</li></ul><p><b>Qualifications</b></p><br><ul><li>Bachelor’s degree in Pharmacy, Life Sciences, Engineering, Quality Management, or a related discipline.</li><li>Experience in Quality Assurance, Regulatory Affairs, Medical Devices, Pharmaceuticals, Healthcare, or a regulated industry.</li><li>Knowledge of SFDA vigilance and post-market surveillance requirements.</li><li>Understanding of Quality Management Systems, including ISO 13485 and applicable reg-ulatory standards.</li><li>Experience supporting audits, investigations, CAPA processes, and supplier quality activities.</li><li>Strong analytical, problem-solving, and communication skills.</li><li>Ability to collaborate effectively across functions and manage multiple priorities.</li></ul><p><b>What You'll Bring</b></p><br><ul><li>Strong attention to detail and commitment to quality and compliance.</li><li>A proactive approach to identifying risks and implementing solutions.</li><li>Excellent stakeholder management and communication skills.</li><li>Ability to work effectively in a fast-paced and highly regulated environment.</li><li>A continuous improvement mindset and passion for operational excellence.</li></ul><p><b>HOW YOU CAN THRIVE AT ALCON</b></p><br><ul><li>Make a direct impact on customer satisfaction and patient outcomes.</li><li>Join a collaborative team focused on continuous improvement and operational excellence.</li><li>Develop your expertise within a global healthcare leader.</li><li>Grow your career in an environment that values innovation, learning, and professional development.</li></ul><p>See your impact at alcon.com/careers</p><br><br><br><p><span><b>ATTENTION: Current Alcon Employee/Contingent Worker</b></span></p><br><p>If you are currently an active employee/contingent worker at Alcon, please click the appropriate link below to apply on the Internal Career site.</p><br><p>Find Jobs for Employees</p><br><p>Find Jobs for Contingent Worker</p><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5">
Preferred candidate </h2>
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<b>Years of experience</b>
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No experience required </div>
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<b>Degree</b>
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Bachelor's degree / higher diploma </div>
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Elm
Saudi - Riyadh
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<p ><strong><span >Job Description </span></strong></p>
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<p ><strong><span >OVERVIEW</span></strong></p>
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<p ><strong><span >Job Title</span></strong></p>
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<p ><span >Consultant</span></p>
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<p ><strong><span >Job Code</span></strong></p>
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<p ><strong><span >Grade</span></strong></p>
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<p ><span >I3</span></p>
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<p ><strong><span >Group</span></strong></p>
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<p ><span >Business Products</span></p>
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<p ><strong><span >Division</span></strong></p>
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<p ><span >Business Products</span></p>
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<p ><strong><span >Department</span></strong></p>
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<p ><span >Fintech and B2B Horizontal</span></p>
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<p ><strong><span >Unit</span></strong></p>
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<p ><strong><span >ROLE PURPOSE</span></strong></p>
<p ><em><span >The aim is to state the overall significance of the job from the organization’s perspective.</span></em></p>
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<p ><span >To analyze business opportunities, define business and product requirements, and support the development of business solutions that align with organizational objectives. The role serves as a key liaison between business stakeholders and technical teams, ensuring that business needs are translated into effective, scalable, and value-driven products and services while contributing to product development, process improvement, and operational excellence initiatives.</span></p>
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<p ><strong><span >KEY ACCOUNTABILITIES & ACTIVITIES</span></strong></p>
<p ><em><span >This section describes <u>the principal outputs</u> required from the job.</span></em></p>
</td>
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<p ><strong><span >Key Accountabilities</span></strong></p>
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<p ><strong><span >Key Activities</span></strong></p>
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<li ><span >Business Opportunity Analysis & Market Research</span></li>
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<ul >
<li ><span >Conduct market research and business opportunity assessments to identify growth opportunities and emerging market needs.</span></li>
<li ><span >Analyze market trends, customer requirements, and competitive landscapes to support product planning activities.</span></li>
<li ><span >Evaluate business opportunities and support the development of business cases and recommendations.</span></li>
<li ><span >Provide business insights that support strategic and operational decision-making.</span></li>
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<li ><span >Product Lifecycle & Roadmap Management</span></li>
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<ul >
<li ><span >Support the planning, development, and enhancement of products throughout their lifecycle.</span></li>
<li ><span >Contribute to the definition and maintenance of product roadmaps and priorities.</span></li>
<li ><span >Monitor product performance and recommend enhancements to maximize business value.</span></li>
<li ><span >Collaborate with stakeholders to ensure product objectives align with business goals.</span></li>
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<li ><span >Requirements Elicitation & Documentation</span></li>
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<ul >
<li ><span >Gather, analyze, validate, and document business requirements from stakeholders.</span></li>
<li ><span >Prepare Business Requirement Documents (BRDs), user stories, process flows, and related documentation.</span></li>
<li ><span >Ensure requirements are complete, traceable, and aligned with business objectives.</span></li>
<li ><span >Facilitate requirement review and validation sessions with stakeholders.</span></li>
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<li ><span >Business Process Analysis & Improvement</span></li>
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<li ><span >Analyze current business processes and identify opportunities for efficiency improvements.</span></li>
<li ><span >Design future-state processes and operating models using As-Is and To-Be methodologies.</span></li>
<li ><span >Support process optimization initiatives that enhance operational effectiveness.</span></li>
<li ><span >Document process changes and ensure alignment with business requirements.</span></li>
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<li ><span >Solution Analysis & Integration Support</span></li>
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<li ><span >Analyze business needs and support solution design activities.</span></li>
<li ><span >Collaborate with technical teams to define integration requirements and business rules.</span></li>
<li ><span >Support API, middleware, and integration-related initiatives from a business perspective.</span></li>
<li ><span >Ensure business requirements are effectively translated into technical solutions.</span></li>
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<li ><span >Stakeholder Management & Collaboration</span></li>
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<li ><span >Build effective relationships with business users, product teams, and technology stakeholders.</span></li>
<li ><span >Facilitate workshops, discussions, and requirement gathering sessions.</span></li>
<li ><span >Manage stakeholder expectations and maintain alignment throughout project lifecycles.</span></li>
<li ><span >Communicate business requirements and project updates effectively.</span></li>
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<li ><span >Agile Delivery Support</span></li>
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<ul >
<li ><span >Participate in Agile ceremonies including sprint planning, backlog refinement, and reviews.</span></li>
<li ><span >Support prioritization and management of business requirements within Agile environments.</span></li>
<li ><span >Work closely with product owners and delivery teams to ensure successful implementation.</span></li>
<li ><span >Validate delivered solutions against business expectations and requirements.</span></li>
</ul>
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<li ><span >Business Analysis & Reporting</span></li>
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<ul >
<li ><span >Develop reports, analyses, and presentations that support business and product decisions.</span></li>
<li ><span >Monitor key business and product performance indicators.</span></li>
<li ><span >Identify risks, issues, and improvement opportunities through business analysis activities.</span></li>
<li ><span >Provide recommendations based on analytical findings and performance data.</span></li>
</ul>
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<li ><span >Policies, Processes & Procedures</span></li>
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<ul >
<li ><span >Follow all relevant departmental policies, processes, standard operating procedures, and instructions so that work is carried out in a controlled and consistent manner.</span></li>
<li ><span >Comply with all relevant safety, quality, and environmental management policies, procedures, and controls to ensure a healthy and safe work environment.</span></li>
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<li ><span >Information Security</span></li>
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<li ><span >Comply with all relevant information security practices and standards to ensure data integrity and confidentiality.</span></li>
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<p ><strong><span >JOB SPECIFICATIONS</span></strong></p>
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<p ><strong><span >Academic and professional qualifications</span></strong></p>
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<ul >
<li ><span >Bachelor’s Degree in Business Administration, Information Systems, Computer Science, Industrial Engineering, or a related discipline.</span></li>
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<p ><strong><span >Years and Nature of Experience</span></strong></p>
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<ul >
<li ><span >3–5 years of experience in Business Analysis, Product Management, Product Development, or related disciplines.</span></li>
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<p ><strong><span >VERSION TRACKING</span></strong></p>
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<p ><strong><span >Prepared by:</span></strong></p>
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<p ><strong><span >First review by:</span></strong></p>
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<p ><strong><span >Approved by:</span></strong></p>
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<p ><strong><span >Name</span></strong></p>
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<p ><strong><span >Signature</span></strong></p>
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<p ><strong><span >Date</span></strong></p>
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<p > </p>
</span>
Elm
Saudi - Riyadh
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<p ><a name="_Hlk189495630"></a><strong><span >Job Description </span></strong></p>
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<p ><strong><span >OVERVIEW</span></strong></p>
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<p ><strong><span >Job Title</span></strong></p>
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<p ><span >Consultant</span></p>
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<p ><strong><span >Job Code</span></strong></p>
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<p > </p>
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<p ><strong><span >Grade</span></strong></p>
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<p ><span >I3</span></p>
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<p ><strong><span >Group</span></strong></p>
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<p ><span >Government Product</span></p>
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<p ><strong><span >Division</span></strong></p>
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<td colspan="3" valign="top">
<p ><span >Technology</span></p>
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<p ><strong><span >Department</span></strong></p>
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<p ><span >IT Infrastructure</span></p>
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<p ><strong><span >Unit</span></strong></p>
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<p ><strong><span >ROLE PURPOSE</span></strong></p>
<p ><em><span >The aim is to state the overall significance of the job from the organization’s perspective.</span></em></p>
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<p ><span >To support the management, operation, and optimization of Elm’s server and virtualization infrastructure across on-premises and cloud environments, ensuring high availability, stability, scalability, and operational resilience of critical production services. The role contributes to maintaining the organization’s core infrastructure platforms, reducing operational risks, enhancing service continuity, and supporting infrastructure modernization initiatives in alignment with Elm’s technology strategy and operational objectives.</span></p>
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<p ><strong><span >KEY ACCOUNTABILITIES & ACTIVITIES</span></strong></p>
<p ><em><span >This section describes <u>the principal outputs</u> required from the job.</span></em></p>
</td>
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<td valign="top">
<p ><strong><span >Key Accountabilities</span></strong></p>
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<p ><strong><span >Key Activities</span></strong></p>
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<ol >
<li ><span >Server & Virtualization Infrastructure Management</span></li>
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</td>
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<ul >
<li ><span >Administer and maintain physical servers, virtualized environments, and supporting infrastructure platforms.</span></li>
<li ><span >Ensure the availability, stability, and performance of production infrastructure environments.</span></li>
<li ><span >Execute infrastructure lifecycle activities including installation, configuration, upgrades, patch management, and system hardening.</span></li>
<li ><span >Monitor infrastructure capacity and recommend improvements to support business growth and service demand.</span></li>
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<li ><span >Data Center Operations Support</span></li>
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<ul >
<li ><span >Support day-to-day operations of data center infrastructure to ensure uninterrupted service delivery.</span></li>
<li ><span >Perform routine infrastructure health checks and proactively address operational issues.</span></li>
<li ><span >Coordinate maintenance activities and ensure adherence to operational procedures and standards.</span></li>
<li ><span >Contribute to maintaining a stable and resilient production environment.</span></li>
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<li ><span >Infrastructure Monitoring & Incident Management</span></li>
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<ul >
<li ><span >Monitor infrastructure services and respond to alerts, incidents, and service disruptions.</span></li>
<li ><span >Troubleshoot infrastructure issues and perform root cause analysis to prevent recurrence.</span></li>
<li ><span >Support incident, problem, and change management processes.</span></li>
<li ><span >Maintain operational records and ensure timely escalation of critical issues.</span></li>
</ul>
</td>
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<li ><span >Cloud & Hybrid Infrastructure Support</span></li>
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</td>
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<ul >
<li ><span >Support the administration and operation of cloud infrastructure services and hybrid environments.</span></li>
<li ><span >Assist in integrating cloud and on-premises platforms to ensure seamless service delivery.</span></li>
<li ><span >Monitor infrastructure utilization, performance, and service availability across environments.</span></li>
<li ><span >Participate in cloud enablement and infrastructure modernization initiatives.</span></li>
</ul>
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<li ><span >Backup, Recovery & Data Protection Services</span></li>
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</td>
<td >
<ul >
<li ><span >Manage operations across on-premises and cloud infrastructure environments. </span></li>
<li ><span >Ensure proper utilization and performance of cloud resources. </span></li>
<li ><span >Support implementation of cloud-related initiatives and services. </span></li>
</ul>
</td>
</tr>
<tr >
<td >
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<li ><span >Infrastructure Automation & Optimization</span></li>
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</td>
<td >
<ul >
<li ><span >Implement automation tools and scripts to improve operational efficiency and reduce manual effort.</span></li>
<li ><span >Support infrastructure provisioning, configuration management, and standardization initiatives.</span></li>
<li ><span >Identify opportunities for performance tuning and infrastructure optimization.</span></li>
<li ><span >Contribute to continuous service improvement and operational excellence initiatives.</span></li>
</ul>
</td>
</tr>
<tr >
<td >
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<li ><span >Infrastructure Governance & Compliance</span></li>
</ol>
</td>
<td >
<ul >
<li ><span >Ensure infrastructure operations comply with established technical standards and operational procedures.</span></li>
<li ><span >Support internal and external audit activities by providing required documentation and evidence.</span></li>
<li ><span >Assist in identifying and mitigating infrastructure-related risks.</span></li>
<li ><span >Maintain accurate infrastructure inventories, configurations, and operational documentation.</span></li>
</ul>
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<td >
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<li ><span >Technical Collaboration & Knowledge Transfer</span></li>
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</td>
<td >
<ul >
<li ><span >Collaborate with infrastructure, cybersecurity, applications, and operations teams to ensure service stability.</span></li>
<li ><span >Provide technical support for infrastructure-related projects and technology initiatives.</span></li>
<li ><span >Share technical knowledge, operational practices, and lessons learned with team members.</span></li>
<li ><span >Contribute to strengthening operational readiness and reducing dependency on single points of failure within the infrastructure environment.</span></li>
</ul>
</td>
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<td >
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<li ><span >Policies, Processes & Procedures</span></li>
</ol>
</td>
<td >
<ul >
<li ><span >Follow and enforce all relevant departmental policies, processes, and standard operating procedures. </span></li>
<li ><span >Ensure work is carried out in a controlled and consistent manner. </span></li>
<li ><span >Comply with safety, quality, and environmental policies.</span></li>
</ul>
</td>
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<li ><span >Information Security</span></li>
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<td >
<ul >
<li ><span >Ensure compliance with information security policies and standards. </span></li>
<li ><span >Maintain secure infrastructure environments and access controls. </span></li>
<li ><span >Support implementation of security controls and risk mitigation measures.</span></li>
</ul>
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</tbody>
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<p > </p>
<p > </p>
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<p ><strong><span >JOB SPECIFICATIONS</span></strong></p>
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<p ><strong><span >Academic and professional qualifications</span></strong></p>
</td>
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<ul >
<li ><span >Bachelor’s Degree in Computer Science, Information Technology, Computer Engineering, or a related field.</span></li>
<li ><span >Relevant certifications in Microsoft, VMware, Cloud Platforms, Server Administration, Virtualization, or Infrastructure Technologies are preferred.</span></li>
</ul>
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<td valign="top">
<p ><strong><span >Years and Nature of Experience</span></strong></p>
</td>
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<ul >
<li ><span >4–6 years of experience in IT infrastructure, server administration, virtualization platforms, or data center operations.</span></li>
</ul>
</td>
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</tbody>
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<p > </p>
<p > </p>
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<p ><strong><span >VERSION TRACKING</span></strong></p>
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<tr>
<td valign="top">
<p ><strong><span >Prepared by:</span></strong></p>
</td>
<td colspan="2" valign="top">
<p > </p>
</td>
</tr>
<tr>
<td valign="top">
<p ><strong><span >First review by:</span></strong></p>
</td>
<td colspan="2" valign="top">
<p > </p>
</td>
</tr>
<tr>
<td rowspan="3">
<p ><strong><span >Approved by:</span></strong></p>
</td>
<td valign="top">
<p ><strong><span >Name</span></strong></p>
</td>
<td valign="top">
<p > </p>
</td>
</tr>
<tr>
<td valign="top">
<p ><strong><span >Signature</span></strong></p>
</td>
<td valign="top">
<p > </p>
</td>
</tr>
<tr>
<td valign="top">
<p ><strong><span >Date</span></strong></p>
</td>
<td valign="top">
<p > </p>
</td>
</tr>
</tbody>
</table>
<p > </p>
<p > </p>
<p > </p>
<p > </p>
</span>
Elm
Saudi - Riyadh
<table class="MsoNormalTable" border="1" cellspacing="0" cellpadding="0">
<tbody>
<tr >
<td colspan="6" valign="top">
<p ><strong><span >Job Description </span></strong></p>
</td>
</tr>
<tr >
<td colspan="6" valign="top">
<p ><strong><span >OVERVIEW</span></strong></p>
</td>
</tr>
<tr >
<td valign="top">
<p ><strong><span >Job Title</span></strong></p>
</td>
<td valign="top">
<p ><span >Consultant</span></p>
</td>
<td valign="top">
<p ><strong><span >Job Code</span></strong></p>
</td>
<td valign="top">
<p > </p>
</td>
<td valign="top">
<p ><strong><span >Grade</span></strong></p>
</td>
<td valign="top">
<p ><span >I3</span></p>
</td>
</tr>
<tr >
<td valign="top">
<p ><strong><span >Group</span></strong></p>
</td>
<td valign="top">
<p ><span >Government Product</span></p>
</td>
<td valign="top">
<p ><strong><span >Division</span></strong></p>
</td>
<td colspan="3" valign="top">
<p ><span >Technology</span></p>
</td>
</tr>
<tr >
<td valign="top">
<p ><strong><span >Department</span></strong></p>
</td>
<td valign="top">
<p ><span >IT Infrastructure</span></p>
</td>
<td valign="top">
<p ><strong><span >Unit</span></strong></p>
</td>
<td colspan="3" valign="top">
<p ><span dir="RTL" >-</span></p>
</td>
</tr>
</tbody>
</table>
<p ><span > </span></p>
<table class="MsoNormalTable" border="1" cellspacing="0" cellpadding="0">
<tbody>
<tr>
<td valign="top">
<p ><strong><span >ROLE PURPOSE</span></strong></p>
<p ><em><span >The aim is to state the overall significance of the job from the organization’s perspective.</span></em></p>
</td>
</tr>
<tr >
<td valign="top">
<p ><span >To support the management, operation, and optimization of Elm’s server and virtualization infrastructure across on-premises and cloud environments, ensuring high availability, stability, scalability, and operational resilience of critical production services. The role contributes to maintaining the organization’s core infrastructure platforms, reducing operational risks, enhancing service continuity, and supporting infrastructure modernization initiatives in alignment with Elm’s technology strategy and operational objectives.</span></p>
</td>
</tr>
</tbody>
</table>
<p > </p>
<table class="MsoNormalTable" border="1" cellspacing="0" cellpadding="0">
<tbody>
<tr >
<td colspan="2" valign="top">
<p ><strong><span >KEY ACCOUNTABILITIES & ACTIVITIES</span></strong></p>
<p ><em><span >This section describes <u>the principal outputs</u> required from the job.</span></em></p>
</td>
</tr>
<tr >
<td valign="top">
<p ><strong><span >Key Accountabilities</span></strong></p>
</td>
<td valign="top">
<p ><strong><span >Key Activities</span></strong></p>
</td>
</tr>
<tr >
<td >
<ol >
<li ><span >Server & Virtualization Infrastructure Management</span></li>
</ol>
</td>
<td >
<ul >
<li ><span >Administer and maintain physical servers, virtualized environments, and supporting infrastructure platforms.</span></li>
<li ><span >Ensure the availability, stability, and performance of production infrastructure environments.</span></li>
<li ><span >Execute infrastructure lifecycle activities including installation, configuration, upgrades, patch management, and system hardening.</span></li>
<li ><span >Monitor infrastructure capacity and recommend improvements to support business growth and service demand.</span></li>
</ul>
</td>
</tr>
<tr >
<td >
<ol start="2">
<li ><span >Data Center Operations Support</span></li>
</ol>
</td>
<td >
<ul >
<li ><span >Support day-to-day operations of data center infrastructure to ensure uninterrupted service delivery.</span></li>
<li ><span >Perform routine infrastructure health checks and proactively address operational issues.</span></li>
<li ><span >Coordinate maintenance activities and ensure adherence to operational procedures and standards.</span></li>
<li ><span >Contribute to maintaining a stable and resilient production environment.</span></li>
</ul>
</td>
</tr>
<tr >
<td >
<ol start="3">
<li ><span >Infrastructure Monitoring & Incident Management</span></li>
</ol>
</td>
<td >
<ul >
<li ><span >Monitor infrastructure services and respond to alerts, incidents, and service disruptions.</span></li>
<li ><span >Troubleshoot infrastructure issues and perform root cause analysis to prevent recurrence.</span></li>
<li ><span >Support incident, problem, and change management processes.</span></li>
<li ><span >Maintain operational records and ensure timely escalation of critical issues.</span></li>
</ul>
</td>
</tr>
<tr >
<td >
<ol start="4">
<li ><span >Cloud & Hybrid Infrastructure Support</span></li>
</ol>
</td>
<td >
<ul >
<li ><span >Support the administration and operation of cloud infrastructure services and hybrid environments.</span></li>
<li ><span >Assist in integrating cloud and on-premises platforms to ensure seamless service delivery.</span></li>
<li ><span >Monitor infrastructure utilization, performance, and service availability across environments.</span></li>
<li ><span >Participate in cloud enablement and infrastructure modernization initiatives.</span></li>
</ul>
</td>
</tr>
<tr >
<td >
<ol start="5">
<li ><span >Backup, Recovery & Data Protection Services</span></li>
</ol>
</td>
<td >
<ul >
<li ><span >Manage operations across on-premises and cloud infrastructure environments. </span></li>
<li ><span >Ensure proper utilization and performance of cloud resources. </span></li>
<li ><span >Support implementation of cloud-related initiatives and services. </span></li>
</ul>
</td>
</tr>
<tr >
<td >
<ol start="6">
<li ><span >Infrastructure Automation & Optimization</span></li>
</ol>
</td>
<td >
<ul >
<li ><span >Implement automation tools and scripts to improve operational efficiency and reduce manual effort.</span></li>
<li ><span >Support infrastructure provisioning, configuration management, and standardization initiatives.</span></li>
<li ><span >Identify opportunities for performance tuning and infrastructure optimization.</span></li>
<li ><span >Contribute to continuous service improvement and operational excellence initiatives.</span></li>
</ul>
</td>
</tr>
<tr >
<td >
<ol start="7">
<li ><span >Infrastructure Governance & Compliance</span></li>
</ol>
</td>
<td >
<ul >
<li ><span >Ensure infrastructure operations comply with established technical standards and operational procedures.</span></li>
<li ><span >Support internal and external audit activities by providing required documentation and evidence.</span></li>
<li ><span >Assist in identifying and mitigating infrastructure-related risks.</span></li>
<li ><span >Maintain accurate infrastructure inventories, configurations, and operational documentation.</span></li>
</ul>
</td>
</tr>
<tr >
<td >
<ol start="8">
<li ><span >Technical Collaboration & Knowledge Transfer</span></li>
</ol>
</td>
<td >
<ul >
<li ><span >Collaborate with infrastructure, cybersecurity, applications, and operations teams to ensure service stability.</span></li>
<li ><span >Provide technical support for infrastructure-related projects and technology initiatives.</span></li>
<li ><span >Share technical knowledge, operational practices, and lessons learned with team members.</span></li>
<li ><span >Contribute to strengthening operational readiness and reducing dependency on single points of failure within the infrastructure environment.</span></li>
</ul>
</td>
</tr>
<tr >
<td >
<ol start="9">
<li ><span >Policies, Processes & Procedures</span></li>
</ol>
</td>
<td >
<ul >
<li ><span >Follow and enforce all relevant departmental policies, processes, and standard operating procedures. </span></li>
<li ><span >Ensure work is carried out in a controlled and consistent manner. </span></li>
<li ><span >Comply with safety, quality, and environmental policies.</span></li>
</ul>
</td>
</tr>
<tr >
<td >
<ol start="10">
<li ><span >Information Security</span></li>
</ol>
</td>
<td >
<ul >
<li ><span >Ensure compliance with information security policies and standards. </span></li>
<li ><span >Maintain secure infrastructure environments and access controls. </span></li>
<li ><span >Support implementation of security controls and risk mitigation measures.</span></li>
</ul>
</td>
</tr>
</tbody>
</table>
<p > </p>
<p > </p>
<table class="MsoNormalTable" border="1" cellspacing="0" cellpadding="0">
<tbody>
<tr>
<td colspan="2" valign="top">
<p ><strong><span >JOB SPECIFICATIONS</span></strong></p>
</td>
</tr>
<tr>
<td valign="top">
<p ><strong><span >Academic and professional qualifications</span></strong></p>
</td>
<td valign="top">
<ul >
<li ><span >Bachelor’s Degree in Computer Science, Information Technology, Computer Engineering, or a related field.</span></li>
<li ><span >Relevant certifications in Microsoft, VMware, Cloud Platforms, Server Administration, Virtualization, or Infrastructure Technologies are preferred.</span></li>
</ul>
</td>
</tr>
<tr>
<td valign="top">
<p ><strong><span >Years and Nature of Experience</span></strong></p>
</td>
<td valign="top">
<ul >
<li ><span >4–6 years of experience in IT infrastructure, server administration, virtualization platforms, or data center operations.</span></li>
</ul>
</td>
</tr>
</tbody>
</table>
<p > </p>
</span>
Saudi - Riyadh
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<br>Company Description<br><br><p><strong>Raffles & Fairmont the Red Sea</strong>, positioned in the kingdom's groundbreaking Red Sea Project, will provide visitors access to a nature-focused resort. with 361 room, eleven distinct dining concepts, including overwater restaurant with views of the Red Sea and the mangroves, and a Spa. The resort will be situated next to an 18-hole championship golf course, reflecting Fairmont's association as a world class golf destination. it will set new standards in sustainable development, positioned on 200km of untouched coastline, an archipelago of more than 90 unspoiled island, dormant volcanoes, rich marine habitat, and ancient archaeological sites.</p><br><br>Job Description<br><br><p>• Support the Chef de Cuisine in the day-to-day operation of the Chinese Kitchen, ensuring authentic Chinese cuisine is prepared and presented to the highest luxury standards.</p><br><p>• Supervise the preparation, cooking, and presentation of all Chinese dishes while maintaining consistency, quality, and presentation.</p><br><p>• Maintain expert knowledge of authentic Chinese cuisine, including Cantonese, Sichuan, Beijing, Shanghai, and other regional specialties.</p><br><p>• Ensure recipes, specifications, and Standard Operating Procedures (SOPs) are consistently followed.</p><br><p>• Manage daily kitchen operations, including mise en place, production planning, and service execution.</p><br><p>• Monitor food quality, portion control, and presentation throughout all meal periods.</p><br><p>• Control inventory, stock levels, requisitions, and FIFO procedures to minimize waste and maintain operational efficiency.</p><br><p>• Ensure compliance with HACCP, food safety regulations, allergen management, and hygiene standards.</p><br><p>• Support menu development, seasonal promotions, VIP dining experiences, and special culinary events.</p><br><p>• Train, coach, and motivate Chef de Partie, Demi Chefs, Commis Chefs, Apprentices, and Trainees.</p><br><p>• Conduct daily kitchen briefings and provide ongoing coaching and performance feedback.</p><br><p>• Collaborate with Executive Chef, Executive Sous Chef, Stewarding, Purchasing, Cost Control, Engineering, Restaurant Operations, and Talent & Culture to ensure smooth kitchen operations.</p><br><p>• Support culinary operations across both Raffles and Fairmont outlets as business demands require.</p><br><p>• Demonstrate the values of Respect, Excellence, Belonging, Empowerment, and Integrity in every interaction.</p><br><br>Qualifications<br><br><p>• Diploma or Degree in Culinary Arts or a related field preferred.</p><br><p>• Minimum 4–6 years of progressive culinary experience, including at least 2 years in a supervisory role within a luxury hotel or high-end Chinese restaurant.</p><br><p>• Extensive knowledge of authentic Chinese cuisine, regional specialties, luxury food presentation, and international culinary techniques.</p><br><p>• Strong knowledge of HACCP, food safety regulations, allergen management, and sanitation standards.</p><br><p>• Experience in menu planning, inventory management, kitchen operations, and quality assurance.</p><br><p>• Strong leadership, organizational, communication, and problem-solving skills.</p><br><p>• Fluency in English is required; Mandarin or other Chinese dialects are an advantage.</p><br><br>Additional Information<br><br><p><span>• Previous experience in luxury hospitality and pre-opening environments is preferred.</span></p><br><p>• Ability to work flexible shifts, including weekends and public holidays.</p><br><p>• Commitment to delivering exceptional guest experiences while maintaining the highest culinary standards.</p><br><p>• Professional appearance and grooming in accordance with Raffles & Fairmont brand standards.</p><br><p>• Demonstrates integrity, accountability, and a collaborative approach in all aspects of the role.</p><br><p><strong>Why join Raffles & Fairmont The Red Sea?</strong></p><br><ul><li>Be part of one of the most prestigious luxury hospitality destinations in the region.</li><li>Competitive salary and benefits package.</li><li>Accommodation, meals, and transportation provided.</li><li>Opportunities for career growth and development within Accor’s global portfolio.</li><li>Access to learning and development programs tailored to your career path.</li><li>Employee benefit card offering discounted rates across Accor properties worldwide.</li><li>A dynamic and inspiring work environment focused on excellence and innovation.</li></ul> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5">
Preferred candidate </h2>
<div class="row is-m v-align-top t-small bg-mute">
<div class="col is-3 p5" data-automation-id="label_Years_of_experience">
<b>Years of experience</b>
</div>
<div class="col is-9 p5" data-automation-id="data_Years_of_experience">
2+ years </div>
</div>
<div class="row is-m v-align-top t-small ">
<div class="col is-3 p5" data-automation-id="label_Degree">
<b>Degree</b>
</div>
<div class="col is-9 p5" data-automation-id="data_Degree">
Bachelor's degree / higher diploma </div>
</div>