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KEY ACCOUNTABILITIES & ACTIVITIES
This section describes the principal outputs required from the job.
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Key Accountabilities
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Key Activities
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- Business Development & Opportunity Assessment
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- Support business development activities for public security services, including business cases, pricing inputs, and executive presentations.
- Identify customer needs, service opportunities, and potential enhancements that support account growth and service adoption.
- Contribute to opportunity assessment and proposal development in coordination with relevant internal stakeholders.
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- Account & Stakeholder Management
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- Manage day-to-day relationships with public security stakeholders and maintain effective communication on priorities, requirements, and service expectations.
- Coordinate meetings, updates, and follow-up actions to support stakeholder alignment and customer satisfaction.
- Escalate key issues, dependencies, and risks to relevant stakeholders in a timely manner.
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- Requirements Elicitation & Documentation
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- Gather, analyze, and document business requirements for new projects, services, and enhancements.
- Prepare Business Requirements Documents (BRD), Business Requirement Specifications (BRS), user stories, and acceptance criteria.
- Maintain requirements traceability and ensure stakeholders have a shared understanding of approved requirements.
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- Solution Analysis & Delivery Coordination
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- Analyze current and future business processes, identify gaps, and support the design of fit-for-purpose solutions.
- Coordinate with frontend, backend, and integration teams to clarify requirements, resolve dependencies, and support delivery readiness.
- Participate in solution reviews, functional demonstrations, and validation activities to ensure delivered solutions meet agreed requirements.
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- Product Management & Enhancement
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- Support the management of related products, including revenue tracking, enhancement prioritization, and product performance follow-up.
- Work with UX/UI and Shared Technology Services teams to improve user experience, usability, and product value.
- Maintain product backlogs and contribute to prioritization based on customer needs, business value, and delivery feasibility.
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- Project Planning, Execution & EPM Updates
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- Support project planning, milestone tracking, risk follow-up, and coordination of delivery activities across assigned workstreams.
- Manage and update project activities, status, dependencies, and required actions through EPM and relevant project tools.
- Follow up on project progress and support timely resolution of delivery issues and stakeholder actions.
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- Service Performance & Customer Satisfaction
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- Monitor service and product performance indicators, customer feedback, and enhancement outcomes.
- Support initiatives to improve customer satisfaction, service quality, and operational effectiveness.
- Prepare reports and recommendations on business needs, delivery status, product performance, and improvement opportunities.
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- Cross-functional Collaboration & Continuous Improvement
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- Collaborate with Sales, Technology, UX/UI, Product, and delivery teams to support service growth and portfolio development.
- Contribute to improving business analysis practices, requirements management, and delivery processes.
- Share insights and lessons learned to strengthen service delivery and stakeholder engagement.
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- Policies, Processes & Procedures
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- Follow all relevant departmental policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner.
- Comply with all relevant safety, quality and environmental management policies, procedures and controls to ensure a healthy and safe work environment.
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- Information Security
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- Comply with all relevant information security practices and standards to ensure data integrity and confidentiality.
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