Autism Specialist Jobs - Riyadh Saudi

<p>Sales Executive – ERP Solutions (ERPNext Specialist)</p><p>Location: Riyadh, Saudi Arabia</p><p>Job Type: Full-time</p><p>&nbsp;</p><p><strong>About the Role</strong></p><p>We are seeking a driven Sales Executive with a strong background in ERP solutions, ideally specialized in ERPNext, to join our growing team in Riyadh.&nbsp;</p><p>The successful candidate will identify business opportunities, build client relationships, and drive revenue growth by delivering tailored ERP solutions.</p><p>&nbsp;</p><p><strong>Key Responsibilities</strong></p><p>&nbsp;</p><p>Generate and qualify leads for ERP/ERPNext solutions</p><p>Conduct product demonstrations and presentations to prospective clients</p><p>Understand client business processes and recommend suitable ERP modules</p><p>Prepare proposals, quotations, and close sales deals</p><p>Build and maintain long-term client relationships</p><p>Achieve monthly and quarterly sales targets</p><p>Collaborate with the technical and implementation teams to ensure client satisfaction</p><p>&nbsp;</p><p><strong>Requirements</strong></p><p>&nbsp;</p><p>Minimum 1 year of experience in ERP sales (ERPNext specialization strongly preferred)</p><p>Solid understanding of ERP modules (Accounting, Inventory, HR, CRM, etc.)</p><p>Excellent communication, negotiation, and presentation skills</p><p>Proven track record of meeting or exceeding sales targets</p><p>Fluency in English and Arabic</p><p>Based in Riyadh or willing to relocate</p><p>Valid Saudi residency (Iqama) preferred</p><p>&nbsp;</p><p><strong>What We Offer</strong></p><p>&nbsp;</p><p>Competitive base salary plus commission</p><p>Professional growth and training opportunities</p><p>Dynamic and supportive work environment</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We are seeking a Production Specialist to manage the end-to-end production of branded materials and ensure high-quality execution across all physical brand assets.</p><p>Key Responsibilities:</p><ul><li>Manage the production lifecycle of branded materials from briefing to final delivery.</li><li>Coordinate with suppliers, production houses, printing vendors, and internal stakeholders.</li><li>Review and approve production samples before mass production.</li><li>Ensure all materials meet brand guidelines, quality standards, and project timelines.</li><li>Monitor production schedules, deliveries, and supplier performance.</li><li>Support the execution of events, exhibitions, and brand activations.</li><li>Maintain production documentation and identify opportunities for process improvement and cost optimization.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Minimum 4 years of experience in production management, print production, brand execution, marketing production, or related fields.</li><li>Experience working with suppliers, printing houses, and production vendors.</li><li>Strong understanding of production processes, materials, and quality control.</li><li>Excellent project management and stakeholder coordination skills.</li><li>Experience supporting events, exhibitions, or physical brand activations is a plus.</li><li>Bachelor's degree or Diploma in Marketing, Business Administration, Production Management, Industrial Engineering, Design Management, or a related field.</li></ul><p></p></section>

<p><b>Job Description</b></p><div><br></div><p>&nbsp;The project management specialist is responsible for planning, coordinating, and monitoring the implementation of projects, preparing work plans and reports, coordinating with departments, monitoring risks, documenting projects, and ensuring that objectives are achieved according to approved timelines.&nbsp;</p><p>Planning, coordinating, and monitoring projects to ensure their implementation according to approved timelines.</p><p>&nbsp;Preparing and monitoring work plans and performance indicators.&nbsp;</p><p>&nbsp;Preparing periodic reports on project progress and submitting them to management.&nbsp;</p><p>&nbsp;Coordination with departments and stakeholders to ensure that project objectives are achieved.&nbsp;</p><p>&nbsp;Monitoring risks and challenges and proposing appropriate solutions.&nbsp;</p><p>&nbsp;Documenting all project phases and maintaining project records.&nbsp;</p><p>&nbsp;Contributing to the development and improvement of project management procedures and methodologies.</p><p><br></p><p><b>Requirements</b></p><p>Bachelor's degree in project management, business administration, industrial engineering, or any related field.</p><p>&nbsp;At least two years of experience in project management or project coordination.&nbsp;</p><p>Proficiency in using Microsoft Office&nbsp; programs .&nbsp;</p><p>&nbsp;Proficient in using Microsoft Power BI for data analysis, creating dashboards, and generating reports.&nbsp;</p><p>&nbsp;Familiarity with project management tools such as Microsoft Project , Jira , or Asana is preferred .&nbsp;</p><p>&nbsp;Excellent skills in communication, organization, time management, and report writing.&nbsp;</p><p>&nbsp;It is preferable to obtain a PMP or CAPM</p><p><strong>Desired Candidate Profile</strong></p><p><br></p>

<p>We are looking for a skilled and results-driven Digital Performance Marketing Specialist with strong hands-on experience in managing and optimizing paid digital campaigns.</p><p><strong>Key Responsibilities</strong></p><p>* Plan, launch, manage, and optimize campaigns across Meta (Instagram &amp; Facebook), Google/YouTube, TikTok, Snapchat, LinkedIn, X, and other relevant platforms.</p><p>* Manage targeting, retargeting, campaign budgets, A/B testing, pixels, and conversion tracking.</p><p>* Execute SEO/SEM, email, social media, and display advertising campaigns when required.</p><p>* Monitor and optimize campaign performance based on ROI, ROAS, CPA, CPL, CTR, conversions, and other KPIs.</p><p>* Identify trends and develop creative strategies to improve lead generation, conversion, and overall campaign performance.</p><p>* Collaborate with internal teams and external partners on marketing initiatives.</p><p>&nbsp;</p><p><strong>Requirements</strong></p><p>* No specific academic background required — practical skills and proven results are the priority.</p><p>* Proven hands-on experience managing paid campaigns across multiple digital platforms.</p><p>* Strong knowledge of advertising platforms and marketing analytics tools.</p><p>* Ability to independently create, launch, analyze, and optimize campaigns.</p><p>* Strong analytical and performance-driven mindset.</p><p>* Fluent in Arabic and English.</p><p>* Candidates should preferably provide examples of previous campaigns and measurable results.</p><p>&nbsp;</p><p>Position available on either a Full-Time or Part-Time basis.</p>

<h3 >About Unifonic</h3> <p >Unifonic, recognized as a Great Place to Work®, is an AI-native customer experience platform developed for emerging markets. With over 25 years of conversational AI research and development, the company serves more than 5,000 enterprises across MENA and is pioneering sovereign, agentic AI through its Agentic Studio platform.</p> <h3 >The Role of Senior Compliance Specialist</h3> <p >We are seeking a <strong >Senior Compliance Specialist</strong> to join our team in Riyadh, Riyadh Province, for a full-time position. The Compliance team at Unifonic is responsible for managing and enhancing the company's overall Compliance function. This role focuses on all Compliance affairs, aiming to anticipate potential issues and develop proactive, practical solutions for the business.</p> <h3 >Key Responsibilities</h3> <ul > <li >Ensure the organization maintains an engagement framework with the regulator (CST).</li> <li >Collaborate with management and staff to identify and manage regulatory compliance risks.</li> <li >Maintain and coordinate open communication with relevant decision-makers and stakeholders regarding regulatory communication and impact.</li> <li >Organize regular training sessions for employees to communicate key regulatory changes and updates.</li> <li >Support the creation and implementation of organizational policies, standards, and procedures to ensure compliance with applicable regulations.</li> <li >Research industry Compliance regulations and policies.</li> <li >Evaluate internal operational and procedural Compliance.</li> <li >Maintain internal regulatory Compliance by communicating requirements, obtaining approvals, and training stakeholders.</li> <li >Apply for Compliance certification and regulatory approval.</li> <li >Develop and maintain a Compliance recordkeeping system.</li> <li >Maintain communication with Compliance regulators and follow up on applications.</li> <li >Stay updated on Compliance requirements and amendments to regulations.</li> <li >Identify roadblocks and propose process improvements.</li> <li >Maintain a Compliance communication register and documentation.</li> <li >Create and manage action plans in response to regulatory Compliance audit discoveries and Compliance violations.</li> <li >Remediate regulatory audits and periodic reviews, compiling gaps and action plans.</li> </ul> <h3 >Required Qualifications and Experience</h3> <ul > <li >2-5 years of experience in a relevant compliance field.</li> <li >Ability to effectively plan, manage, and complete projects in line with stakeholder needs, expectations, and organizational strategic objectives.</li> <li >Compliance management or project management certification is considered a plus.</li> </ul> <h3 >Company Environment</h3> <p >Unifonic operates as an organization where employees are considered shareholders, contributing to innovation and the company's future. The environment encourages creativity and collaboration.</p> <h3 >Application Process</h3> <p >We invite qualified candidates to apply for this full-time position.</p>

<h3 >About Rize and the Sales Specialist Role</h3> <p >Rize is a rent-now-pay-later platform dedicated to enhancing rental accessibility and affordability in Saudi Arabia. The company enables tenants to manage finances easily and landlords to secure income efficiently. Rize is seeking a <strong >Sales Specialist</strong> to join its team in <strong >Riyadh</strong>. This <strong >full-time</strong> role is crucial for leading the growth of strategic partnerships with real estate brokers, brokerage offices, and property developers to drive the adoption of Rent Now, Pay Later (RNPL) solutions. A competitive salary is offered for this position.</p> <h3 >Core Responsibilities</h3> <p >The Sales Specialist will be responsible for acquiring, managing, and expanding partner accounts, increasing transaction volumes, optimizing conversion rates, and achieving commercial growth targets. Key duties include:</p> <ul > <li >Building and managing partnerships with real estate brokers and developers.</li> <li >Promoting RNPL solutions to accelerate leasing and increase partner revenue.</li> <li >Driving B2B2C sales, negotiating agreements, and onboarding new partners.</li> <li >Growing existing accounts through increased usage, expansion, and upselling.</li> <li >Training and enabling partners to maximize adoption and performance.</li> <li >Monitoring and improving application, approval, and contract conversion rates.</li> <li >Managing sales pipeline and partner relationships using CRM systems.</li> <li >Conducting regular partner meetings and achieving monthly sales and partnership targets.</li> <li >Tracking performance and providing regular reports against Key Performance Indicators (KPIs).</li> </ul> <h3 >Candidate Profile and Experience</h3> <p >Candidates for this role should possess a strong background in sales and partnership management within the real estate sector. Required qualifications include:</p> <ul > <li >1–3 years of experience in B2B sales, telesales, partnership management, or account management within the real estate market.</li> <li >Experience in Real Estate, PropTech, FinTech, leasing, or related industries is highly preferred.</li> <li >Proven ability to achieve sales targets and drive partner growth.</li> <li >Strong understanding of the Saudi real estate ecosystem, including brokers, developers, and leasing processes.</li> <li >Bachelor’s degree in Business, Marketing, Real Estate, or a related field.</li> </ul> <h3 >Key Skills and Competencies</h3> <p >The ideal candidate will demonstrate proficiency in sales techniques, relationship management, and data analysis. Essential skills include:</p> <ul > <li >Excellent telesales, negotiation, objection-handling, and relationship-building skills.</li> <li >Experience presenting solution-based products and managing the full sales cycle remotely.</li> <li >Proficiency in CRM systems such as HubSpot or Salesforce.</li> <li >Ability to onboard, train, and activate partners to maximize engagement and conversions.</li> <li >Data-driven mindset with experience tracking and improving conversion metrics.</li> <li >Native or fluent Arabic and strong professional English.</li> </ul> <h3 >Work Environment</h3> <p >Rize fosters a collaborative and innovative work environment. The team comprises individuals from diverse nationalities, working together from a dedicated office in Riyadh, Saudi Arabia. The company values creativity and problem-solving, aiming to drive positive change in the market.</p> <h3 >Application Process</h3> <p >Interested candidates are invited to submit their applications for this role.</p>

<p>We are looking for a Senior Specialist Cybersecurity Production Support to join our team in Saudi Arabia. Job Overview: The Senior Specialist will be responsible for supporting and maintaining cybersecurity platforms, ensuring high availability, operational stability, and effective security monitoring across enterprise environments. Key Responsibilities: Provide production support for cybersecurity platforms including SIEM, SOAR, VPN, and security monitoring solutions. Monitor cybersecurity platforms, dashboards, alerts, and operational activities. Support Splunk SIEM use cases, log ingestion, correlation rules, and performance optimization. Manage and maintain SOAR workflows, playbooks, and automation processes. Support VPN infrastructure including secure remote access and site-to-site connectivity. Perform Incident, Problem, and Change Management activities following ITIL practices. Conduct Root Cause Analysis (RCA) for security incidents and platform issues. Support Cyber Incident Response activities including investigation and remediation. Participate in Disaster Recovery (DR) and Business Continuity Planning (BCP). Maintain security documentation, runbooks, SOPs, and operational reports. Collaborate with security teams, infrastructure teams, and vendors for issue resolution.</p><p><strong>Desired Candidate Profile</strong></p><p>Bachelor s degree in Cybersecurity, Information Security, Computer Science, or related field. 4 8 years of experience in cybersecurity production support within enterprise or financial environments. Hands-on experience with: SIEM platforms (Splunk Enterprise / Splunk ES preferred) SOAR platforms (Cortex XSOAR, Splunk SOAR, or similar) VPN technologies (IPSec / SSL VPN) Security monitoring and incident response Strong understanding of cybersecurity operations, threat detection, and log analysis. Experience with ITIL Incident, Problem, and Change Management. Knowledge of SAMA Cybersecurity Framework, NCA ECC, PDPL, and NDMO is preferred. Basic scripting knowledge (Python, PowerShell, or similar) is preferred.</p>

<div dir="rtl"><h3 >نبذة عن الدور</h3> <p >تبحث شركة لانا الطبية عن <strong >أخصائي إدارة مشاريع</strong> للانضمام إلى فريقها في الرياض. يركز هذا الدور بدوام كامل على الإشراف المباشر على مشاريع جمع ونقل وتسليم النفايات الطبية الخطرة، لضمان تنفيذها وفقًا لأعلى معايير السلامة والجودة.</p> <h3 >الغرض من الوظيفة</h3> <p >يتولى أخصائي إدارة المشاريع مسؤولية الإشراف على تنفيذ أعمال مشروع جمع ونقل وتسليم النفايات الطبية الخطرة من المنشآت الصحية. يهدف الدور إلى ضمان التزام جميع العاملين بخطة العمل المعتمدة، ومتطلبات السلامة والجودة، بالإضافة إلى تعليمات العميل والشركة لضمان سير العمل بكفاءة وفعالية.</p> <h3 >المهام والمسؤوليات الرئيسية</h3> <ul > <li >الإشراف اليومي على عمال النفايات الطبية وتوزيع المهام ومواقع العمل.</li> <li >متابعة عمليات جمع النفايات الطبية من الأقسام ونقلها إلى مواقع التخزين المخصصة.</li> <li >التأكد من الالتزام بالمسارات والمواعيد المعتمدة لجمع النفايات.</li> <li >مراقبة استخدام العمال لمعدات الوقاية الشخصية (PPE) وتطبيق اشتراطات السلامة والصحة المهنية ومكافحة العدوى.</li> <li >التأكد من سلامة حاويات وأكياس النفايات ومنع أي تسرب أو تحميل غير آمن.</li> <li >متابعة نظافة وتعقيم العربات والحاويات ومناطق تجميع النفايات.</li> <li >الإشراف على نقل النفايات من مواقع التخزين إلى المركبات المخصصة ومن ثم إلى منشأة المعالجة/الإتلاف.</li> <li >تسجيل كميات النفايات ومتابعة السجلات والنماذج والتقارير اليومية.</li> <li >متابعة حضور وانصراف العمال وتغطية حالات الغياب والنقص في القوى العاملة.</li> <li >تدريب وتوجيه العمال على إجراءات العمل الصحيحة والمعتمدة.</li> <li >تسجيل المخالفات والملاحظات، واتخاذ الإجراءات التصحيحية اللازمة ورفعها للإدارة.</li> <li >الإبلاغ الفوري عن الحوادث، الانسكابات، الإصابات، أو أي حالة خطرة محتملة.</li> <li >التنسيق مع ممثلي المستشفى أو المنشأة الصحية لضمان سير العمل بسلاسة.</li> <li >متابعة توفر المستلزمات الضرورية مثل الأكياس والحاويات ومعدات الوقاية.</li> <li >التأكد من التزام سائقي ومركبات نقل النفايات بالمتطلبات التشغيلية.</li> <li >إعداد تقارير الأداء اليومية والأسبوعية والشهرية الخاصة بالمشروع.</li> <li >المحافظة على جودة الخدمة وتحقيق متطلبات العقد ومؤشرات الأداء المحددة.</li> <li >تنفيذ أي مهام أخرى مرتبطة بالمشروع يكلف بها من الإدارة.</li> </ul> <h3 >المؤهلات والخبرات</h3> <ul > <li >خبرة عملية تتراوح من 0 إلى 1 سنة في مجال إدارة المشاريع أو الإشراف التشغيلي.</li> </ul> <h3 >بيئة العمل</h3> <p >يقع مقر العمل في مدينة الرياض، ويتطلب الدور التواجد الميداني للإشراف المباشر على عمليات جمع ونقل النفايات الطبية في المنشآت الصحية المختلفة.</p> <h3 >التقديم</h3> <p >ندعو المهتمين ممن يجدون في أنفسهم الكفاءة والخبرة المطلوبة للتقدم لهذه الوظيفة.</p></div>

<p>Role Overview: We are seeking a Senior Change Management Specialist with 5+ years of experience to drive and manage organizational change initiatives. The ideal candidate will play a key role in ensuring smooth adoption of business and technology transformations by implementing structured change management strategies and stakeholder engagement plans. Key Responsibilities: Develop and implement change management strategies and plans for transformation initiatives Conduct impact assessments and identify change risks and mitigation plans Engage with stakeholders across business and IT to ensure alignment and adoption Design and execute communication plans to support change initiatives Collaborate with training teams to develop and deliver end-user training programs Monitor change adoption, track KPIs, and report progress to leadership Support organizational readiness and transition planning Work closely with project managers to integrate change management activities into project plans Required Skills: Strong understanding of change management frameworks Ability to plan, implement, and monitor change initiatives Experience managing organizational and IT changes Knowledge of ITIL processes (Change, Incident, Problem, Release) Understanding of service lifecycle and governance Risk &amp; Impact Analysis Governance &amp; Compliance Project: Talent Requisition ID:</p><p><strong>Desired Candidate Profile</strong></p><ul><li>5+ years of experience in Change Management / Organizational Change</li><li>Strong understanding of change management frameworks (e.g., ADKAR, Prosci)</li><li>Experience in stakeholder management and communication planning</li><li>Ability to conduct impact analysis and readiness assessments</li><li>Strong analytical and problem-solving skills</li><li>Excellent communication and interpersonal skills</li><li>Experience in large-scale transformation projects (digital, IT, or business transformation)</li><li>Exposure to Agile/Scrum environments</li><li>Certification in Change Management (Prosci or similar)</li><li>Experience working in banking/fintech or enterprise environments</li><li>Bachelor s degree in Business Administration, HR, IT, or related field</li><li>Strong presentation and facilitation skills</li><li>Ability to work in a fast-paced, cross-functional environment</li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Position: Senior Performance Evaluation Specialist Department: Human Resources Sub-Department: Organization Development Reporting to: Organization Development Manager Coordination: HR Business Partners, Talent Acquisition, HR Operations, Department Heads, Line Managers, Finance, External Training Providers, and System Vendors Role Purpose Lead the execution and continuous improvement of the organization's performance management and learning &amp; development programs by managing performance cycles, coordinating training initiatives, analyzing organizational capability needs, and providing data-driven insights that enhance employee performance, organizational effectiveness, and business outcomes. The role supports the Organization Development Manager in implementing OD initiatives while ensuring compliance with company policies and best practices.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>4+ years of progressive experience in Organization Development, Performance Management, Learning &amp; Development, or a related HR function.</li><li>Proven experience managing end-to-end performance management cycles within medium or large organizations is considered an advantage.</li><li>Strong knowledge of performance management methodologies, KPI development, competency frameworks, and employee development practices.</li><li>Experience conducting Training Needs Analysis (TNA), coordinating learning initiatives, and evaluating training effectiveness.</li><li>Experience using HRIS, Performance Management Systems, and Microsoft Excel for reporting and analysis, with familiarity with Learning Management Systems (LMS) considered an advantage.</li><li>Experience facilitating sessions and presenting to business stakeholders is considered an advantage.</li><li>Strong continuous improvement capabilities in HR, performance management, or learning processes.</li><li>Eligible to work in Saudi Arabia.</li><li>Bachelor's degree in Human Resources, Business Administration, Organizational Development, Psychology, Industrial Engineering, or a related field is preferred.</li><li>Professional certifications such as CIPD, SHRM, ATD, CPTD, or other recognized certifications in Performance Management, Learning &amp; Development, or Organization Development are considered an advantage.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The PMO Specialist will support the Strategy Department by establishing and maintaining project governance, monitoring strategic initiatives, tracking performance, and ensuring projects are delivered in alignment with the organization's strategic objectives. This role is internally focused and does not involve client or account management responsibilities.</p><p>Key Responsibilities</p><p>Strategic Project Governance</p><ul><li>Monitor and track the execution of strategic initiatives and transformation projects.</li><li>Ensure projects comply with the organization's PMO standards, governance framework, and methodologies.</li><li>Develop and maintain project governance documentation, templates, and standards.</li><li>Support project managers in applying PMO processes and best practices.</li></ul><p>Portfolio Management</p><ul><li>Maintain the strategic project portfolio and monitor project status.</li><li>Consolidate project updates, risks, issues, and dependencies across initiatives.</li><li>Track project milestones, deliverables, and resource utilization.</li><li>Support portfolio prioritization and project performance reviews.</li></ul><p>Performance Monitoring</p><ul><li>Develop and maintain PMO dashboards and executive reports.</li><li>Monitor project KPIs and strategic performance indicators.</li><li>Prepare periodic reports for executive management and governance committees.</li><li>Analyze project performance and recommend improvement actions.</li></ul><p>Risk &amp; Quality Management</p><ul><li>Monitor project risks, issues, and mitigation plans.</li><li>Ensure project documentation is complete and compliant with PMO standards.</li><li>Support quality assurance reviews and governance audits.</li></ul><p>Process Improvement</p><ul><li>Identify opportunities to improve PMO processes, governance, and reporting.</li><li>Develop standardized templates, workflows, and project management tools.</li><li>Promote continuous improvement across project delivery practices.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor's degree in Business Administration, Project Management, Engineering, Management Information Systems, or a related field.</li><li>3 – 6 years of experience in PMO, Strategy Execution, Corporate Strategy, or Project Management.</li><li>Strong knowledge of PMO frameworks, project governance, and portfolio management.</li><li>Proficiency in Microsoft Project, Power BI, Excel, PowerPoint, or similar reporting tools.</li><li>Strong analytical, reporting, and organizational skills.</li><li>Excellent communication and stakeholder coordination skills.</li><li>PMP, PMI-PMOCP, PRINCE2, or similar certifications are preferred.</li></ul><p>Preferred Experience</p><ul><li>Experience working within a Strategy, Transformation, or PMO Office.</li><li>Experience supporting executive committees and strategic governance meetings.</li><li>Familiarity with OKRs, Balanced Scorecard (BSC), strategic planning, and performance management.</li><li>Experience with enterprise PMO tools (e.g., Jira, Smartsheet, Planview, Microsoft Project).</li></ul><p></p></section>

<div dir="rtl"><h3 >نبذة عن الدور</h3> <p >تبحث شركة الحياة الصحية الطبي عن <strong >أخصائي خدمة عملاء</strong> للانضمام إلى فريقها في مدينة الرياض. يمثل هذا الدور فرصة للمتخصصين في مجال خدمة العملاء للعمل بدوام كامل والمساهمة في تطوير وتحسين تجربة العملاء ضمن بيئة عمل ديناميكية.</p> <h3 >الهدف من الدور</h3> <p >يهدف هذا الدور إلى وضع وتحديد مؤشرات ومعايير الأداء والجودة في خدمة العملاء. يشمل ذلك المشاركة الفعالة في وضع وتحديث إجراءات وأدلة خدمة العملاء، وتطوير برامج لتعظيم جودة ومهنية أنظمة خدمة العملاء. كما يركز على تحديد نقاط القوة والضعف في أنظمة خدمة العملاء ورضاهم، وإعداد وعرض وحفظ الوثائق والتقارير المتخصصة في هذا المجال.</p> <h3 >المهام والمسؤوليات الرئيسية</h3> <ul > <li >إجراء الدراسات والتحاليل المتخصصة لوضع وتحديد مؤشرات الأداء الرئيسية ومعايير الأداء والجودة في خدمة العملاء، بالتنسيق مع إدارة الجودة وضمان المتابعة المستمرة لسير العمل.</li> <li >المشاركة في وضع وتحديث إجراءات وأدلة خدمة العملاء، بما في ذلك تفاصيل الاتصال بهم واستلام والرد على طلباتهم واستفساراتهم بفعالية وكفاءة ومهنية، والتنسيق مع الإدارات المعنية.</li> <li >تطوير برامج ومبادرات لضمان تحقيق ما يفوق توقعات واحتياجات المتعاملين من حيث جودة ومهنية أنظمة خدمة العملاء، بهدف بناء نموذج متكامل لخدمة العملاء.</li> <li >تحليل المعلومات والبيانات لتحديد نقاط القوة والضعف في أنظمة خدمة العملاء، وتحليل نتائج تقييم رضا العملاء، وتحديد الأنماط التكرارية للشكاوى والثغرات، ووضع الخطط لمعالجتها.</li> <li >إعداد الوثائق والتقارير المتخصصة المتعلقة بخدمة العملاء، وتقديم التوصيات والحلول المناسبة، وعرضها وتوضيحها وحفظها في قاعدة البيانات الخاصة بها وفقاً للسياسات والإجراءات المعتمدة.</li> </ul> <h3 >المؤهلات والخبرات المطلوبة</h3> <ul > <li >خبرة عملية تتراوح من <strong >0 إلى 1 سنة</strong> في مجال خدمة العملاء أو مجال ذي صلة.</li> </ul> <h3 >المهارات والكفاءات</h3> <ul > <li >مهارات تحليلية قوية للبيانات والقدرة على تحديد مؤشرات الأداء.</li> <li >القدرة على إعداد التقارير والوثائق المتخصصة وعرضها بوضوح.</li> <li >مهارات تواصل ممتازة للتعامل مع العملاء والإدارات المختلفة.</li> <li >القدرة على تطوير المبادرات والبرامج لتحسين جودة الخدمة.</li> <li >الاهتمام بالتفاصيل والتركيز على تحقيق معايير الجودة ورضا العملاء.</li> </ul> <h3 >بيئة العمل</h3> <p >هذه الوظيفة بدوام كامل ومقرها في مدينة الرياض، وتتطلب التزاماً بالعمل ضمن فريق يسعى لتقديم أفضل مستويات خدمة العملاء وتحقيق التميز في الأداء.</p></div>

<p > </p> <table class="MsoNormalTable" border="1" cellspacing="0" cellpadding="0"> <tbody> <tr > <td colspan="6" valign="top"> <p ><a name="_Hlk189495630"></a><strong><span >Job Description </span></strong></p> </td> </tr> <tr > <td colspan="6" valign="top"> <p ><strong><span >OVERVIEW</span></strong></p> </td> </tr> <tr > <td valign="top"> <p ><strong><span >Job Title</span></strong></p> </td> <td valign="top"> <p ><span >Senior Specialist</span></p> </td> <td valign="top"> <p ><strong><span >Job Code</span></strong></p> </td> <td valign="top"> <p ><span >68172</span></p> </td> <td valign="top"> <p ><strong><span >Grade</span></strong></p> </td> <td valign="top"> <p ><span >I3</span></p> </td> </tr> <tr > <td valign="top"> <p ><strong><span >Group</span></strong></p> </td> <td valign="top"> <p ><span >CEO Office</span></p> </td> <td valign="top"> <p ><strong><span >Division</span></strong></p> </td> <td colspan="3" valign="top"> <p ><span >Finance</span></p> </td> </tr> <tr > <td valign="top"> <p ><strong><span >Department</span></strong></p> </td> <td valign="top"> <p ><span >Investor Relations</span></p> </td> <td valign="top"> <p ><strong><span >Unit</span></strong></p> </td> <td colspan="3" valign="top"> <p ><span dir="RTL" >-</span></p> </td> </tr> </tbody> </table> <p ><span > </span></p> <table class="MsoNormalTable" border="1" cellspacing="0" cellpadding="0"> <tbody> <tr> <td valign="top"> <p ><strong><span >ROLE PURPOSE</span></strong></p> <p ><em><span >The aim is to state the overall significance of the job from the organization’s perspective.</span></em></p> </td> </tr> <tr > <td valign="top"> <p ><span >Support the development and execution of investor relations and sustainability initiatives by enhancing engagement with investors and stakeholders, ensuring effective disclosure practices, monitoring market and ESG developments, and providing strategic insights that strengthen the company’s market positioning, transparency, and long-term value creation.</span></p> </td> </tr> </tbody> </table> <p > </p> <table class="MsoNormalTable" border="1" cellspacing="0" cellpadding="0"> <tbody> <tr > <td colspan="2" valign="top"> <p ><strong><span >KEY ACCOUNTABILITIES &amp; ACTIVITIES</span></strong></p> <p ><em><span >This section describes <u>the principal outputs</u> required from the job.</span></em></p> </td> </tr> <tr > <td valign="top"> <p ><strong><span >Key Accountabilities</span></strong></p> </td> <td valign="top"> <p ><strong><span >Key Activities</span></strong></p> </td> </tr> <tr > <td > <ol > <li ><span >Investor Relations Planning &amp; Execution</span></li> </ol> </td> <td > <ul > <li ><span >Support the development and implementation of the company’s investor relations strategy and annual plan.</span></li> <li ><span >Contribute to investor engagement initiatives aligned with corporate objectives.</span></li> <li ><span >Maintain communication channels with investors and financial stakeholders.</span></li> </ul> </td> </tr> <tr > <td > <ol start="2"> <li ><span >Investor Communications &amp; Disclosures</span></li> </ol> </td> <td > <ul > <li ><span >Prepare investor presentations, earnings materials, fact sheets, and communication content.</span></li> <li ><span >Support disclosure activities in accordance with applicable regulatory and governance requirements.</span></li> <li ><span >Ensure consistency and accuracy of information communicated to the investment community.</span></li> </ul> </td> </tr> <tr > <td > <ol start="3"> <li ><span >Sustainability &amp; ESG Programs</span></li> </ol> </td> <td > <ul > <li ><span >Support sustainability and ESG initiatives aligned with corporate, national, and international priorities.</span></li> <li ><span >Contribute to the integration of ESG considerations into business and reporting activities.</span></li> <li ><span >Assist in identifying opportunities to improve sustainability performance.</span></li> </ul> </td> </tr> <tr > <td > <ol start="4"> <li ><span >ESG Reporting &amp; Regulatory Compliance</span></li> </ol> </td> <td > <ul > <li ><span >Coordinate sustainability reporting and disclosures in line with applicable frameworks and standards.</span></li> <li ><span >Monitor ESG-related regulations and reporting requirements.</span></li> <li ><span >Support compliance with sustainability and governance obligations.</span></li> </ul> </td> </tr> <tr > <td > <ol start="5"> <li ><span >Market Intelligence &amp; Competitive Analysis</span></li> </ol> </td> <td > <ul > <li ><span >Conduct market research and competitive benchmarking.</span></li> <li ><span >Analyze financial, industry, and ESG trends affecting investors’ perceptions.</span></li> <li ><span >Prepare insights and reports to support management decision-making.</span></li> </ul> </td> </tr> <tr > <td > <ol start="6"> <li ><span >Stakeholder &amp; Shareholder Engagement</span></li> </ol> </td> <td > <ul > <li ><span >Support initiatives designed for different shareholder and investor segments.</span></li> <li ><span >Assist in responding to investor inquiries and information requests.</span></li> <li ><span >Maintain effective relationships with external stakeholders and market participants.</span></li> </ul> </td> </tr> <tr > <td > <ol start="7"> <li ><span >Investor Events &amp; External Relations</span></li> </ol> </td> <td > <ul > <li ><span >Coordinate investor meetings, earnings calls, conferences, roadshows, and market events.</span></li> <li ><span >Support relationships with analysts, brokers, stock exchange representatives, and other market participants.</span></li> <li ><span >Ensure effective preparation and execution of investor-facing activities.</span></li> </ul> </td> </tr> <tr > <td > <ol start="8"> <li ><span >Management Reporting &amp; Strategic Support</span></li> </ol> </td> <td > <ul > <li ><span >Monitor analyst reports and market feedback.</span></li> <li ><span >Prepare reports and presentations for senior management regarding investor sentiment and market developments.</span></li> <li ><span >Support the preparation of the Annual Report and related governance disclosures.</span></li> </ul> </td> </tr> <tr > <td > <ol start="9"> <li ><span >Policies, Processes &amp; Procedures</span></li> </ol> </td> <td > <ul > <li ><span >Follow all relevant departmental policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner.</span></li> <li ><span >Comply with all relevant safety, quality and environmental management policies, procedures and controls to ensure a healthy and safe work environment.</span></li> </ul> </td> </tr> <tr > <td > <ol start="10"> <li ><span >Information Security</span></li> </ol> </td> <td > <ul > <li ><span >Comply with all relevant information security practices and standards to ensure data integrity and confidentiality.</span></li> </ul> </td> </tr> </tbody> </table> <p > </p> <p > </p> <table class="MsoNormalTable" border="1" cellspacing="0" cellpadding="0"> <tbody> <tr> <td colspan="2" valign="top"> <p ><strong><span >JOB SPECIFICATIONS</span></strong></p> </td> </tr> <tr> <td valign="top"> <p ><strong><span >Academic and professional qualifications</span></strong></p> </td> <td valign="top"> <ul > <li ><span >Bachelor’s Degree in Finance, Accounting, Economics, Business Administration, or a related field.</span></li> </ul> </td> </tr> <tr> <td valign="top"> <p ><strong><span >Years and Nature of Experience</span></strong></p> </td> <td valign="top"> <ul > <li ><span >4–6 years of experience in Investor Relations, Corporate Finance, Financial Planning &amp; Analysis, Financial Reporting, or related finance functions.</span></li> <li ><span >Experience in financial performance analysis, investor presentations, market analysis, and stakeholder communications.</span></li> <li ><span >Strong understanding of financial statements, valuation methodologies, capital markets, and disclosure requirements.</span></li> </ul> </td> </tr> </tbody> </table> <p > </p> <p > </p> <table class="MsoNormalTable" border="1" cellspacing="0" cellpadding="0"> <tbody> <tr> <td colspan="3" valign="top"> <p ><strong><span >VERSION TRACKING</span></strong></p> </td> </tr> <tr> <td valign="top"> <p ><strong><span >Prepared by:</span></strong></p> </td> <td colspan="2" valign="top"> <p > </p> </td> </tr> <tr> <td valign="top"> <p ><strong><span >First review by:</span></strong></p> </td> <td colspan="2" valign="top"> <p > </p> </td> </tr> <tr> <td rowspan="3"> <p ><strong><span >Approved by:</span></strong></p> </td> <td valign="top"> <p ><strong><span >Name</span></strong></p> </td> <td valign="top"> <p > </p> </td> </tr> <tr> <td valign="top"> <p ><strong><span >Signature</span></strong></p> </td> <td valign="top"> <p > </p> </td> </tr> <tr> <td valign="top"> <p ><strong><span >Date</span></strong></p> </td> <td valign="top"> <p > </p> </td> </tr> </tbody> </table> <p > </p> <p > </p> <p > </p> <p > </p> </span>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The opportunity We are seeking a motivated and enthusiastic Health, Safety and Environment (HSE) Specialist to join our team. This role you will be accountable for will assist in developing and implementing policies and practices that identify and mitigate hazardous conditions in both workplace and external environments. This position applies broad theoretical job knowledge typically obtained through advanced education, with work performed under close supervision as you develop your professional capabilities in the HSE field.</p><p>How you ll make an impact</p><ul><li>Assisting in developing and maintaining HSE policies, procedures, and guidelines that comply with applicable regulations and standards</li><li>Supporting the implementation of safety programs and initiatives designed to prevent workplace accidents and environmental incidents</li><li>Collaborating in executing and monitoring HSE initiatives across departments, tracking progress and identifying opportunities for improvement</li><li>Helping maintain documentation related to HSE policies and procedures.</li><li>Conducting routine inspections of facilities and operations to identify potential environmental and safety hazards</li><li>Assisting in monitoring workplace conditions to ensure compliance with established health and safety standards</li><li>Supporting in operating, maintaining, and calibrating health, safety and environmental monitoring equipment</li><li>Participating in investigating workplace accidents and environmental incidents under supervision</li><li>Document findings from investigations and assist in developing recommendations to prevent recurrence</li><li>Compiling data and preparing reports</li><li>Supporting the development and delivery of HSE training materials for employees</li><li>Assisting in conducting safety awareness sessions and basic training programs</li><li>Living Hitachi Energy s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Your background</p><ul><li>Bachelor’s degree in environmental science, Occupational Health and Safety, Environmental Engineering, or related field</li><li>1-2 years of professional experience in HSE or related field is required</li><li>Knowledge of HSE principles, regulations, and standards</li><li>Strong analytical skills with attention to detail</li><li>Good written and verbal communication abilities</li><li>Understanding of health, safety and environmental regulations</li><li>Computer literacy with proficiency in MS Office applications</li><li>Ability to work collaboratively within a team environment.</li><li>Proficiency in both spoken &amp; written English language is required.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><h3><strong>Position Overview</strong></h3><p>We are seeking a <strong>Sales &amp; Recovery Specialist</strong> with experience in <strong>ICT, low-current systems, or technical services</strong>. The role combines <strong>business development, client relationship management, and recovery of outstanding payments</strong>, ensuring revenue growth while maintaining MSQ’s professional reputation.</p><h3><strong>Key Responsibilities</strong></h3><h3><strong>Sales &amp; Business Development</strong></h3><ul><li>Promote MSQ’s solutions including <strong>fiber optics, structured cabling, LAN/WAN, IP telephony, CCTV, access control, FM-200, and AV systems</strong>.</li><li>Identify and approach potential clients such as <strong>corporate offices, data centers, contractors, developers, and government entities</strong>.</li><li>Conduct meetings, presentations, and technical discussions with clients.</li><li>Prepare and follow up on proposals, quotations, and contracts.</li><li>Achieve assigned sales targets and contribute to business growth.</li><li>Identify new business opportunities and potential clients within the <strong>construction, MEP, finishing, and network services markets</strong>.</li><li>Conduct outbound sales activities, follow-up on leads, and convert prospects into contracts.</li><li>Present and explain MSQ service offerings clearly to clients, highlighting benefits and tailored solutions.</li><li>Support proposal development, pricing discussions, and negotiation to close deals.</li></ul><h3><strong>Recovery &amp; Accounts Follow-Up</strong></h3><ul><li>Follow up with clients on <strong>outstanding invoices and overdue payments</strong>.</li><li>Coordinate with finance and project teams to resolve billing or contract issues.</li><li>Negotiate payment schedules where required, maintaining professionalism.</li><li>Maintain accurate documentation of collections and client communications.</li><li>Ensure recovery activities comply with company policy and Saudi regulations.</li></ul><h3><strong>Client Relationship Management</strong></h3><ul><li>Build long-term relationships based on trust, technical understanding, and service quality.</li><li>Act as a liaison between clients and MSQ’s technical, project, and finance teams.</li><li>Identify opportunities for upselling or repeat business.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><h3><strong>Qualifications &amp; Skills</strong></h3><ul><li>Experience in <strong>sales, account management, or collections</strong>, preferably in <strong>ICT, networking, ELV, or low-current systems</strong>.</li><li>Strong knowledge or understanding of:<br>Fiber optic &amp; structured cabling systems<br>LAN/WAN, wireless networking, and remote connectivity<br>CCTV, access control, IP telephony &amp; PBX systems</li><li>Excellent communication skills in <strong>Arabic and English</strong>.</li><li>Strong negotiation, follow-up, and closing skills.</li><li>Goal-oriented, organized, and professional.</li><li>Valid Saudi driving license preferred.</li></ul><h3><strong>What MSQ Offers</strong></h3><ul><li>Competitive salary with <strong>commission and performance incentives</strong>.</li><li>Opportunity to work with <strong>state-of-the-art technology solutions</strong>.</li><li>Career growth within a reputable Saudi company.</li><li>Supportive management and professional work environment.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The Senior Specialist - Design &amp; Delivery will be responsible for overseeing the implementation, support, and management of Material Control systems within the Food &amp; Beverage sector and Event Management systems across Qiddiya and SEVEN. This role requires a strong understanding of F&amp;B operations, inventory and material control processes, and event management systems within the entertainment, hospitality, and leisure industries. Key Responsibilities Operations &amp; Support Support the Senior Manager in managing F&amp;B Material Control and Event Management systems to ensure efficient and effective operations. Collaborate with cross-functional teams to identify, recommend, and implement process improvements. Support the closure of ServiceNow tickets related to Material Control and Event Management applications. Develop and maintain system documentation, process guides, and support procedures. Provide training and support to business users and team members on system functionality and processes. Stay updated on industry trends, technologies, and best practices related to Material Control and Event Management systems. Coordinate with Application Operations teams to facilitate smooth project handovers and ongoing support. Provide Level 2 support for Material Control and Event Management applications, coordinating with vendors and third-party providers for Level 3 issue resolution. Monitor system performance, identify areas for improvement, and proactively address operational risks. Coordinate project schedules, resources, and stakeholder engagement to ensure successful delivery and operational continuity. Support Material Control applications, including inventory management, procurement, warehouse management, recipe and cost control, food waste management, and stock management systems. Support Event Management platforms, including event planning, registration, ticketing, venue management, guest management, accreditation, and workforce scheduling systems. Coordinate application integrations with ERP, Finance, CRM, POS, and other business systems. Participate in system enhancements, upgrades, testing activities, and user acceptance testing (UAT). Ensure system configurations, workflows, and integrations align with business requirements and operational objectives. Support data accuracy, reporting, and system governance initiatives.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Bachelor's degree in IT or related field. Minimum of 3-4 years of experience in material control or event management systems within the entertainment industry. Strong service support skills with a proven track record of successful assistance in project delivery.</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Department: Marketing</p><p>Reporting To: Chief Executive Officer / General Manager</p><p>Location: Kingdom of Saudi Arabia</p><p>Industry: Laundry &amp; Garment Care Services (B2B &amp; B2C)</p><p>Job Summary We are seeking a highly strategic, creative, and results-driven digital marketing specialist to lead and execute the marketing activities of a fast-growing laundry services brand with branches distributed across the Kingdom of Saudi Arabia. The Digital Marketing Specialist will be responsible for increasing nationwide brand awareness, strengthening the company s market positioning, and driving customer acquisition and sales growth across both B2B and B2C segments. The role requires expertise in multi-branch retail marketing, digital marketing, local market activations, customer engagement, and partnership development. The ideal candidate should possess strong leadership capabilities, deep understanding of the Saudi market, and proven experience in building scalable marketing strategies that generate measurable business growth.</p><p>Key Responsibilities</p><p>Strategic Marketing &amp; Brand Development</p><ul><li>Develop and implement comprehensive marketing strategies aligned with company growth objectives.</li><li>Build strong nationwide brand awareness and market presence across all regions of Saudi Arabia.</li><li>Maintain and enhance the company s brand identity, positioning, and customer perception.</li><li>Lead annual and quarterly marketing planning, budgeting, and campaign execution.</li><li>Conduct market research and competitor analysis to identify growth opportunities and market trends.</li></ul><p>B2C Marketing &amp; Customer Acquisition</p><ul><li>Design and execute campaigns targeting individual consumers to increase branch traffic and online orders.</li><li>Manage digital marketing channels including social media, paid advertising, SEO, SMS campaigns, influencer collaborations, and email marketing.</li><li>Develop customer loyalty programs, promotional campaigns, and retention strategies.</li><li>Improve customer engagement and satisfaction through targeted marketing initiatives.</li><li>Coordinate seasonal campaigns, national events, and branch-specific promotions.</li></ul><p>B2B Marketing &amp; Business Growth</p><ul><li>Develop marketing strategies targeting corporate clients, hotels, restaurants, medical facilities, salons, gyms, and other commercial sectors.</li><li>Support the sales team in generating leads and strengthening business partnerships.</li><li>Create corporate marketing materials, presentations, proposals, and service campaigns.</li><li>Build strategic alliances and partnership opportunities to expand the company s commercial client base.</li></ul><p>Branch Marketing Operations</p><ul><li>Ensure marketing consistency across all branches and customer touchpoints.</li><li>Coordinate local marketing activities and branch launch campaigns.</li><li>Monitor branch performance and support underperforming locations with targeted campaigns.</li><li>Collaborate with operations teams to improve customer experience and service presentation.</li></ul><p>Digital Presence &amp; Performance Marketing</p><ul><li>Oversee websites, mobile application, online ordering platforms, and digital customer journey.</li><li>Analyze campaign performance and optimize marketing ROI using data-driven strategies.</li><li>Monitor KPIs including customer acquisition cost, conversion rates, engagement metrics, retention, and revenue growth.</li><li>Manage relationships with external agencies, designers, media partners, and content creators.</li></ul><p>Team Leadership &amp; Management</p><ul><li>Lead, mentor, and develop the marketing team and external vendors.</li><li>Establish marketing policies, workflows, and reporting systems.</li><li>Ensure timely execution of campaigns within approved budgets and timelines.</li></ul><p>Key Performance Indicators (KPIs)</p><ul><li>Brand awareness growth across target regions.</li><li>Increase in branch sales and online orders.</li><li>Growth in B2B client acquisition and retention.</li><li>Customer acquisition and retention rates.</li><li>Digital campaign ROI and engagement metrics.</li><li>Social media growth and brand interaction.</li><li>Marketing contribution to overall revenue growth.</li><li>Branch campaign performance and foot traffic improvement.</li></ul><p>Core Competencies</p><ul><li>Strategic Thinking</li><li>Brand Building</li><li>Digital Marketing Expertise</li><li>Commercial Awareness</li><li>Customer-Centric Mindset</li><li>Leadership &amp; Team Management</li><li>Data Analysis &amp; Reporting</li><li>Creativity &amp; Innovation</li><li>Negotiation &amp; Partnership Development</li><li>Project Management</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Bachelor's degree in Marketing, Business Administration, Communications, or related field. Master's degree or professional marketing certifications are preferred.</p><p>Minimum 7 8 years of experience in marketing management.</p><p>Experience in retail, F&amp;B, service chains, laundry services, hospitality, or multi-branch operations is highly preferred.</p><p>Strong understanding of both B2B and B2C marketing strategies.</p><p>Proven experience in digital marketing, branding, and customer acquisition campaigns.</p><p>Strong knowledge of the Saudi market and consumer behavior.</p><p>Excellent leadership, communication, and analytical skills.</p><p>Ability to manage multiple projects and nationwide campaigns simultaneously.</p><p>Fluent in English; Arabic proficiency is highly preferred.</p><p></p></section>

<p>The Senior Specialist Marketing Strategy and Governance supports the development, implementation, and monitoring of marketing strategies to ensure alignment with the organization s overall objectives. The role coordinates strategic planning activities, supports marketing governance frameworks, monitors performance, and ensures consistent processes and standards across all marketing functions.</p><p><strong>Marketing Strategy and Planning</strong></p><ul><li>Support the development and implementation of the overall marketing strategy, annual plans, and strategic initiatives.</li><li>Conduct market research, competitor analysis, and industry benchmarking to identify trends, opportunities, and potential risks.</li><li>Translate strategic priorities into clear initiatives, deliverables, timelines, and performance measures.</li><li>Coordinate with marketing teams to ensure their plans and activities are aligned with the organization s objectives and brand direction.</li><li>Support the preparation of business cases, strategic presentations, and recommendations for senior management.</li></ul><p><strong>Marketing Governance</strong></p><ul><li>Develop and maintain marketing governance frameworks, policies, procedures, and approval processes.</li><li>Ensure marketing activities follow established organizational policies, brand standards, and delegated authorities.</li><li>Support the implementation of consistent planning, reporting, and documentation standards across marketing functions.</li><li>Monitor compliance with agreed governance requirements and follow up on identified gaps or corrective actions.</li><li>Maintain a central record of marketing strategies, plans, approvals, governance documents, and key decisions.</li></ul><p><strong>Performance Management and Reporting</strong></p><ul><li>Support the development of marketing KPIs and performance measurement frameworks.</li><li>Track the progress and performance of marketing initiatives against approved objectives, budgets, and timelines.</li><li>Consolidate updates from different marketing teams and prepare regular dashboards and management reports.</li><li>Analyze performance data and provide insights and recommendations to improve marketing effectiveness.</li><li>Identify delays, risks, dependencies, and areas requiring management attention.</li></ul><p><strong>Stakeholder Management</strong></p><ul><li>Work closely with Brand, Digital Marketing, Communications, Events, Partnerships, and other relevant teams to coordinate strategic priorities.</li><li>Liaise with Finance, Procurement, Legal, Risk, and other corporate functions to support governance and approval requirements.</li><li>Facilitate planning workshops, governance meetings, and performance review sessions.</li><li>Prepare meeting materials, document key decisions, and monitor the completion of agreed actions.</li><li>Support clear communication of marketing priorities, policies, and governance requirements across the organization.</li></ul><p><strong>Continuous Improvement</strong></p><ul><li>Identify opportunities to improve marketing planning, governance, reporting, and decision-making processes.</li><li>Support the development of tools, templates, and guidelines that improve consistency and efficiency.</li><li>Benchmark marketing governance practices against leading organizations and industry standards.</li><li>Contribute to knowledge-sharing and capability-building activities across the marketing function.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor s degree in Marketing, Business Administration, Strategy, Management, or a related field.</li><li>Professional certification in strategy, marketing, project management, or performance management is an advantage.</li><li>Minimum of 4 6 years of relevant experience in marketing strategy, strategic planning, marketing governance, business planning, or performance management.</li><li>Experience working within a large organization, destination, tourism, entertainment, real estate, or government-related environment is preferred.</li><li>Experience preparing executive reports, performance dashboards, governance documents, and strategic presentations.</li><li>Experience coordinating with multiple marketing functions and corporate stakeholders.</li></ul>

<h3 >About the Role</h3> <p >Sukna Capital, a Saudi-based investment company, is seeking a <strong >Network &amp; IT Support Specialist</strong> to join our team in Riyadh, Saudi Arabia. This full-time, hands-on position is designed for a proactive individual with 0-1 years of experience who will take ownership of our internal IT systems, ensuring their security, stability, and efficiency.</p> <h3 >Role Context and Scope</h3> <p >The specialist will be responsible for maintaining our small-scale IT infrastructure, providing essential support for both the server room operations and the day-to-day IT needs of employees. While working closely with the IT Manager and external service providers when necessary, the majority of tasks will be performed independently in-house.</p> <h3 >Key Responsibilities</h3> <ul > <li >Install, configure, and maintain the Windows Server environment, including regular updates, user management, and system security.</li> <li >Administer and support Active Directory for account setup, access control, and group policies.</li> <li >Manage backup routines using an immutable backup setup and perform regular recovery tests to ensure data protection.</li> <li >Support and manage Microsoft Office 365 tools, including Exchange Online, SharePoint, OneDrive, and Teams.</li> <li >Handle user provisioning, licensing, and access policies using Microsoft 365 Admin Center and Azure AD.</li> <li >Troubleshoot Office 365 issues and provide basic training and support to employees as needed.</li> <li >Maintain and support network infrastructure, including firewalls, switches, wireless access points, VLANs, DNS, DHCP, and VPN tunnels.</li> <li >Monitor and maintain the physical server room setup, encompassing UPS, cooling, rack equipment, and cabling.</li> <li >Coordinate with external vendors for firmware upgrades or technical escalations when necessary.</li> <li >Provide general IT support to staff, covering laptop setup, troubleshooting, software installation, and hardware purchasing.</li> <li >Manage and support CCTV systems, IP telephony (Grandstream PBX), and access control devices (BioStar).</li> <li >Assist in ensuring basic IT security hygiene and adherence to internal data protection guidelines.</li> </ul> <h3 >Required Qualifications</h3> <ul > <li >Bachelor’s degree in Computer Science, Information Technology, or a related field.</li> <li >0-1 years of professional experience in a relevant IT support or network administration role.</li> </ul> <h3 >Technical Expertise and Platforms</h3> <p >Candidates should possess solid hands-on experience with the following:</p> <ul > <li >Microsoft 365, including user management, licensing, Exchange Online, and Teams.</li> <li >Windows Server and Active Directory administration.</li> <li >Networking fundamentals: firewalls, switches, VLANs, DNS, and DHCP.</li> <li >Backup systems and troubleshooting procedures.</li> <li >Familiarity with IP telephony, CCTV, and access control hardware.</li> <li >Experience with platforms such as Aruba, Fortinet, or Grandstream.</li> <li >Relevant certifications such as Microsoft 365 Associate, Fortinet NSE, or CompTIA Network+/Security+ are highly valued.</li> </ul> <h3 >Application Information</h3> <p >We invite qualified candidates to apply for this full-time position in Riyadh. Sukna Capital offers a professional environment for growth and contribution.</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>About PulseMedia PulseMedia is a forward-thinking digital media and marketing company dedicated to helping businesses grow through innovative digital solutions and exceptional customer experiences. We believe outstanding service and efficient operations are the foundation of long-term client relationships. As we continue to expand, we are seeking a highly organized and customer-focused Customer Service Specialist Admin to join our remote team. Position Overview The Customer Service Specialist Admin serves as the bridge between customer support and administrative operations. In this role, you will provide exceptional customer assistance while managing administrative tasks that ensure smooth daily operations. You will respond to customer inquiries, maintain accurate records, coordinate internal communications, and support various business functions to enhance the overall customer experience. This role is ideal for someone who enjoys both helping customers and maintaining organized administrative processes in a remote work environment.</p><p>Key Responsibilities</p><p>Customer Support</p><ul><li>Respond to customer inquiries via email, live chat, phone, and other communication channels in a professional and timely manner.</li><li>Resolve customer concerns by identifying solutions and ensuring complete customer satisfaction.</li><li>Assist customers with account information, product or service questions, billing inquiries, and general support requests.</li><li>Escalate complex issues to the appropriate departments when necessary.</li><li>Conduct follow-up communications to ensure successful issue resolution.</li><li>Maintain a positive and professional customer experience throughout every interaction.</li></ul><p>Administrative Duties</p><ul><li>Maintain and update customer records within the company's CRM and internal databases.</li><li>Process customer documentation, service requests, and administrative forms accurately.</li><li>Schedule meetings, appointments, and follow-up calls when required.</li><li>Prepare reports on customer service performance and administrative activities.</li><li>Assist with onboarding documentation for new clients.</li><li>Organize digital files, maintain records, and ensure data accuracy.</li><li>Support internal teams with administrative coordination and documentation.</li><li>Monitor shared inboxes and distribute inquiries to the appropriate departments.</li></ul><p>Collaboration &amp; Operations</p><ul><li>Coordinate with Sales, Marketing, Finance, and Operations teams to resolve customer issues efficiently.</li><li>Recommend process improvements to enhance customer satisfaction and operational efficiency.</li><li>Help maintain internal knowledge bases and standard operating procedures.</li><li>Participate in team meetings and training sessions.</li></ul><p>What We Offer</p><ul><li>Competitive salary.</li><li>Fully remote work environment.</li><li>Flexible scheduling options.</li><li>Paid time off and company-recognized holidays.</li><li>Career growth and professional development opportunities.</li><li>Ongoing training and mentorship.</li><li>Collaborative, supportive, and inclusive company culture.</li><li>Performance recognition and advancement opportunities.</li><li>Access to modern technology and remote work resources.</li></ul><p>Why Join PulseMedia?</p><p>At PulseMedia, we value people who are passionate about delivering exceptional customer experiences while maintaining operational excellence. You'll become part of a collaborative team where your ideas are valued, your growth is encouraged, and your contributions make a meaningful impact on our customers and the company's continued success.</p><p>How to Apply</p><p>Interested candidates should submit their resume along with a brief cover letter highlighting their customer service and administrative experience. We welcome applicants from diverse backgrounds and are committed to fostering an inclusive workplace where everyone has the opportunity to succeed. Join PulseMedia and help us create exceptional customer experiences while supporting efficient business operations from anywhere in the world.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>High school diploma or equivalent required; Associate's or Bachelor's degree preferred.</li><li>At least 1 2 years of experience in customer service, customer support, administrative assistance, or office administration.</li><li>Excellent written and verbal communication skills.</li><li>Strong organizational and multitasking abilities.</li><li>Exceptional attention to detail.</li><li>Strong problem-solving and critical-thinking skills.</li><li>Ability to work independently while collaborating effectively with remote teams.</li><li>Professional, positive, and customer-focused attitude.</li></ul><p>Technical Skills</p><ul><li>Proficiency with Microsoft Office (Word, Excel, Outlook, PowerPoint).</li><li>Experience with Google Workspace (Docs, Sheets, Drive, Calendar).</li><li>Familiarity with CRM platforms such as Salesforce, HubSpot, Zendesk, Freshdesk, or similar software.</li><li>Comfortable using video conferencing platforms including Zoom and Microsoft Teams.</li><li>Ability to learn new software and systems quickly.</li></ul><p>Preferred Qualifications</p><ul><li>Experience in remote customer support or administrative roles.</li><li>Knowledge of digital marketing, media, or technology industries is a plus.</li><li>Experience with project management or collaboration tools such as Asana, Trello, Monday.com, or ClickUp.</li><li>Strong time management and self-motivation in a remote work environment.</li></ul><p></p></section>