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Job Title: Maintenance Director Department<br>Reports To:General Manager<br>Job Location:Riyadh, Saudi Arabia<br>Job Summary:The Maintenance Director is responsible for leading and managing all maintenance activities across the plastic manufacturing facility to ensure maximum equipment availability, reliability, safety, and operational efficiency. The role oversees preventive, predictive, and corrective maintenance programs, manages maintenance budgets, and drives continuous improvement initiatives to minimize downtime and maximize production output.<br>Key Responsibilities:<br>Maintenance Management:Develop and implement comprehensive maintenance strategies for all production equipment and utility systems. Lead preventive, predictive, and corrective maintenance programs to improve equipment reliability. Ensure uninterrupted operation of extrusion, injection molding, blow molding, thermoforming, recycling, and auxiliary equipment. Monitor equipment performance and implement actions to reduce downtime and maintenance costs. Analyze maintenance KPIs and drive continuous improvement initiatives.<br>Team Leadership:Lead, mentor, and develop maintenance managers, engineers, supervisors, technicians, and contractors. Establish performance objectives and conduct regular evaluations. Promote a culture of safety, accountability, and operational excellence.<br>Equipment Reliability & Asset Management:Implement Reliability-Centered Maintenance (RCM) and Total Productive Maintenance (TPM) methodologies. Oversee equipment lifecycle management and capital replacement planning. Ensure proper spare parts inventory management and critical equipment availability. Conduct root cause analysis (RCA) for major equipment failures.<br>Budget & Cost Control:Prepare and manage annual maintenance budgets. Monitor expenses and identify cost-saving opportunities. Support CAPEX planning and execution for maintenance-related projects. Negotiate service agreements and contracts with suppliers and contractors.<br>Health, Safety & Compliance:Ensure compliance with local regulations, environmental standards, and company policies. Maintain safe maintenance practices and adherence to HSE requirements. Support audits and inspections related to maintenance systems and equipment.<br>Projects & Continuous Improvement:Lead equipment installations, upgrades, and expansion projects. Collaborate with production, quality, and engineering teams to improve productivity. Implement automation and Industry 4.0 initiatives where applicable. Drive Lean Manufacturing and Continuous Improvement programs.<br>Qualifications:Education:Bachelor's Degree in Mechanical Engineering, Electrical Engineering, Industrial Engineering, or related field. Master's degree is preferred.<br>Experience:Minimum 10 years of maintenance experience in a manufacturing environment. At least 5 years in a leadership role managing maintenance teams. Strong experience within Plastic Manufacturing Industry (Injection Molding, Blow Molding, Extrusion, Thermoforming, Plastic Recycling, Packaging Manufacturing, etc.).
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Ensures patient care is delivered effectively and efficiently, including overseeing patient assessments, care plans, and treatment interventions. Supervises and supports nursing staff and students, including scheduling shifts, managing workloads, and providing guidance and preceptorship. Monitors and evaluates the nursing team's quality of care, addressing issues related to patient safety and care standards. Conducts purposeful rounding on the unit, visiting and interacting with patients and staff to ensure their needs are met, prevent complications, and improve overall care quality. Coordinates patient care with other healthcare professionals, including physicians, therapists, and social workers, to ensure comprehensive and continuous care. Oversees accurate and timely patient care and nursing documentation, ensuring compliance with legal and regulatory requirements. Organize and oversee the unit's daily activities, completing all tasks promptly, including patient monitoring, Procedures, admissions, transfers, and discharges. Conduct unit rounds every shift to ensure all rooms were ready to use and all required maintenance requests were in place. Ensure the completion of daily unit assignments and countercheck the compliance of all unit staff. Ensure compliance with the infection control practice by all disciplines. Monitor and countercheck the compliance of all bundles. Leads the response to emergencies, including coordinating with emergency services and ensuring appropriate actions are taken. Addresses and resolves unexpected issues or complications during patient care or within the unit. Supports staff training and continuing education to ensure that nursing staff remain current with best practices and new developments in healthcare. Supports and participates in continuous educational activities. Conducts performance evaluations for nursing staff during the shift, providing feedback and identifying areas for improvement. Manages and oversees medical supplies and equipment, ensuring that necessary resources are available and in good condition. Monitors and manages the unit s budget, including controlling costs and ensuring efficient use of resources. Provides leadership and support to the nursing team, fostering a positive work environment and promoting teamwork and collaboration. Makes critical decisions regarding patient care, staff management, and operational issues, often under pressure and with limited information. Conducts safety huddles at the beginning of the shift or as needed to enhance patient safety and improve communication among the healthcare team. Facilitates effective communication within the nursing team and between different departments, ensuring that information is shared promptly and accurately. Escalate concerns to the unit manager, nursing supervisor, and multidisciplinary team. Addresses patient and family concerns, updating patient status and ensuring their needs and preferences are considered. Manages and resolves conflicts or issues among staff, patients, or families professionally and constructively. Demonstrates compassionate communication skills while providing support and care to the patients and staff. Maintain a positive and proactive approach to challenges. Educates patients and their families about health conditions, treatments, and preventive measures.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Service-oriented, professional with open communication.</li><li>Must possess excellent interpersonal skills and have demonstrated in leadership and management.</li><li>Excellent organizational and leadership skills.</li><li>Computer skills (Word, excel, power point, etc.) And Clerical Skills (phone, scanning, scanning, preparing agenda and taking Minutes of Meetings, etc.) competencies, technical skills and personal attributes as required.</li><li>Minimum of 2 years full time registration nursing experience with one year as a charge nurse in the same specialty.</li><li>Bachelor Degree in Nursing or Equivalent.</li><li>Excellent command of English language ,Arabic is a plus.</li><li>License from the country of origin, License for practice as per the regional health regulatory authority e.g. (SCFHS / DHA), BLS, ACLS and other LSTC courses as applicable.</li></ul><p></p></section>
<h2 class="h5">Job description</h2>
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<br>Company Description<br><br><p><strong>Join</strong><strong> us at Accor, </strong><strong>where</strong><strong> life pulses </strong><strong>with</strong><strong> passion!</strong></p><br><p>As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.</p><br><p>By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.</p><br><p>You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!</p><br><p>You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.</p><br><p>Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.</p><br><p><strong>Hospitality</strong><strong>is</strong><strong> a </strong><strong>work</strong><strong> of </strong><strong>heart</strong><strong>,</strong><br><strong>Join</strong><strong> us and </strong><strong>become</strong><strong> a </strong><strong>Heartist</strong><strong>®.</strong></p><br><br>Job Description<br><br><p>Reporting to the General Manager as part of our leadership team, you will be responsible for running the hotel’s Food & Beverage operation, including restaurant, coffee shop, in-room dining and events. This hands-on leadership role is both operational and strategic, requiring someone who can balance service delivery with administrative responsibilities and collaboration across departments.</p><br><p>Responsibilities include:</p><br><ul><li>Hands-on operation of our F&B outlets, connecting with guests, and supporting your team to provide an exceptional level of service</li><li>Coordination between the F&B team and other departments to ensure clear communication and effective problem solving to ensure guest satisfaction</li><li>Ensuring the smooth running of conferences and events</li><li>Rostering, coaching, cost control, inventory management and preparing reports for senior management</li></ul><p>If you come from a background in restaurants or hotels, have a passion for creating memorable guest experiences and have experience in banqueting and/or bar operations, together with demonstrated leadership skills, we would love to hear from you.</p><br><br>Qualifications<br><br><ul><li>Bachelor's Degree in any related field.</li><li>Minimum 3 years as F&B in luxury hotel brands.</li><li>Prior luxury hotel experience is essential.</li><li>Excellent management skills, including the ability to manage details through to completion and ensure project deadlines are met. </li><li>Prior experience with multiple stakeholder relationship management is essential.</li><li>Strong analytical skills are a must. High ability to work well under pressure and effectively handle multiple, concurrent demands and appropriately prioritize responsibilities.</li><li>Strong communication skills.</li></ul> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5">
Preferred candidate </h2>
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<b>Years of experience</b>
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5+ years </div>
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Bachelor's degree / higher diploma </div>
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Job Purpose<br><br>The Rig Superintendent is a highly experienced and results-oriented leader within the Operations department, taking overall responsibility for the performance and profitability of assigned rigs. This leadership role encompasses Health, Safety, and Environment (HSE), maintenance, operations, personnel management (including subcontractors), and asset protection/management. The successful candidate will foster a culture of excellence that prioritizes safety and collaboration while building strong relationships with clients and internal stakeholders to ensure efficient, cost-effective project completion.<br><br>Key Roles & Responsibilities<br><br>As a Rig Superintendent, you will be primarily responsible for the overall supervision of rig activities. Key responsibilities include, but are not limited to: Drilling Operations & Well Completion: Overseeing and optimizing day-to-day drilling operations to ensure efficiency and technical success. Rig Management & Oversight: Managing the overall performance, profitability, and operational integrity of the assigned rigs. Quality Assurance & HSE: Upholding stringent quality assurance standards, ensuring compliance with HSE regulations, and leading safety initiatives across the operation. Personnel Management & Training: Leading, motivating, and managing multiple drilling crews (including subcontractors) and overseeing personnel training and development. Logistics & Support Services: Coordinating rig logistics, supply chains, and external support services to ensure uninterrupted operations. Client Relations & Business Development: Acting as the primary point of contact for clients on-site, building positive, long-lasting relationships, and addressing stakeholder needs effectively. Required Experience & Competencies experience in the oil field.<br><br>Relevant Experience<br><br> Proven track record of leading, managing, and motivating multiple drilling crews. Extensive, hands-on experience in managing all aspects of wellbore operations. Demonstrated ability to optimize drilling performance, reduce operational costs, and consistently meet project timelines. Strong understanding of HSE regulations and a proven, demonstrable commitment to safety leadership. Solid experience in building and maintaining positive client and internal stakeholder relationships.<br><br>Education & Qualifications<br><br> Basic Education: High School Diploma or equivalent; Any Graduation is accepted. Preferred Education: A Technical Degree or Diploma in Drilling Technology or a related engineering field is highly preferred.<br><br> Certifications<br><br> Well Control: Valid IWCF or IADC Well Control Certificate at the Supervisor Level. Additional: Other industry-recognized drilling and HSE certifications will be considered an asset.<br><br>Skills: on-site, building positive, long-lasting relationships
Job Purpose<br><br>The Rig Superintendent is a highly experienced and results-oriented leader within the Operations department, taking overall responsibility for the performance and profitability of assigned rigs. This leadership role encompasses Health, Safety, and Environment (HSE), maintenance, operations, personnel management (including subcontractors), and asset protection/management. The successful candidate will foster a culture of excellence that prioritizes safety and collaboration while building strong relationships with clients and internal stakeholders to ensure efficient, cost-effective project completion.<br><br>Key Roles & Responsibilities<br><br>As a Rig Superintendent, you will be primarily responsible for the overall supervision of rig activities. Key responsibilities include, but are not limited to: Drilling Operations & Well Completion: Overseeing and optimizing day-to-day drilling operations to ensure efficiency and technical success. Rig Management & Oversight: Managing the overall performance, profitability, and operational integrity of the assigned rigs. Quality Assurance & HSE: Upholding stringent quality assurance standards, ensuring compliance with HSE regulations, and leading safety initiatives across the operation. Personnel Management & Training: Leading, motivating, and managing multiple drilling crews (including subcontractors) and overseeing personnel training and development. Logistics & Support Services: Coordinating rig logistics, supply chains, and external support services to ensure uninterrupted operations. Client Relations & Business Development: Acting as the primary point of contact for clients on-site, building positive, long-lasting relationships, and addressing stakeholder needs effectively. Required Experience & Competencies experience in the oil field.<br><br>Relevant Experience<br><br> Proven track record of leading, managing, and motivating multiple drilling crews. Extensive, hands-on experience in managing all aspects of wellbore operations. Demonstrated ability to optimize drilling performance, reduce operational costs, and consistently meet project timelines. Strong understanding of HSE regulations and a proven, demonstrable commitment to safety leadership. Solid experience in building and maintaining positive client and internal stakeholder relationships.<br><br>Education & Qualifications<br><br> Basic Education: High School Diploma or equivalent; Any Graduation is accepted. Preferred Education: A Technical Degree or Diploma in Drilling Technology or a related engineering field is highly preferred.<br><br> Certifications<br><br> Well Control: Valid IWCF or IADC Well Control Certificate at the Supervisor Level. Additional: Other industry-recognized drilling and HSE certifications will be considered an asset.<br><br>Skills: on-site, building positive, long-lasting relationships
Job Purpose<br><br>The Rig Superintendent is a highly experienced and results-oriented leader within the Operations department, taking overall responsibility for the performance and profitability of assigned rigs. This leadership role encompasses Health, Safety, and Environment (HSE), maintenance, operations, personnel management (including subcontractors), and asset protection/management. The successful candidate will foster a culture of excellence that prioritizes safety and collaboration while building strong relationships with clients and internal stakeholders to ensure efficient, cost-effective project completion.<br><br>Key Roles & Responsibilities<br><br>As a Rig Superintendent, you will be primarily responsible for the overall supervision of rig activities. Key responsibilities include, but are not limited to: Drilling Operations & Well Completion: Overseeing and optimizing day-to-day drilling operations to ensure efficiency and technical success. Rig Management & Oversight: Managing the overall performance, profitability, and operational integrity of the assigned rigs. Quality Assurance & HSE: Upholding stringent quality assurance standards, ensuring compliance with HSE regulations, and leading safety initiatives across the operation. Personnel Management & Training: Leading, motivating, and managing multiple drilling crews (including subcontractors) and overseeing personnel training and development. Logistics & Support Services: Coordinating rig logistics, supply chains, and external support services to ensure uninterrupted operations. Client Relations & Business Development: Acting as the primary point of contact for clients on-site, building positive, long-lasting relationships, and addressing stakeholder needs effectively. Required Experience & Competencies experience in the oil field.<br><br>Relevant Experience<br><br> Proven track record of leading, managing, and motivating multiple drilling crews. Extensive, hands-on experience in managing all aspects of wellbore operations. Demonstrated ability to optimize drilling performance, reduce operational costs, and consistently meet project timelines. Strong understanding of HSE regulations and a proven, demonstrable commitment to safety leadership. Solid experience in building and maintaining positive client and internal stakeholder relationships.<br><br>Education & Qualifications<br><br> Basic Education: High School Diploma or equivalent; Any Graduation is accepted. Preferred Education: A Technical Degree or Diploma in Drilling Technology or a related engineering field is highly preferred.<br><br> Certifications<br><br> Well Control: Valid IWCF or IADC Well Control Certificate at the Supervisor Level. Additional: Other industry-recognized drilling and HSE certifications will be considered an asset.<br><br>Skills: on-site, building positive, long-lasting relationships
Job Purpose<br><br>The Rig Superintendent is a highly experienced and results-oriented leader within the Operations department, taking overall responsibility for the performance and profitability of assigned rigs. This leadership role encompasses Health, Safety, and Environment (HSE), maintenance, operations, personnel management (including subcontractors), and asset protection/management. The successful candidate will foster a culture of excellence that prioritizes safety and collaboration while building strong relationships with clients and internal stakeholders to ensure efficient, cost-effective project completion.<br><br>Key Roles & Responsibilities<br><br>As a Rig Superintendent, you will be primarily responsible for the overall supervision of rig activities. Key responsibilities include, but are not limited to: Drilling Operations & Well Completion: Overseeing and optimizing day-to-day drilling operations to ensure efficiency and technical success. Rig Management & Oversight: Managing the overall performance, profitability, and operational integrity of the assigned rigs. Quality Assurance & HSE: Upholding stringent quality assurance standards, ensuring compliance with HSE regulations, and leading safety initiatives across the operation. Personnel Management & Training: Leading, motivating, and managing multiple drilling crews (including subcontractors) and overseeing personnel training and development. Logistics & Support Services: Coordinating rig logistics, supply chains, and external support services to ensure uninterrupted operations. Client Relations & Business Development: Acting as the primary point of contact for clients on-site, building positive, long-lasting relationships, and addressing stakeholder needs effectively. Required Experience & Competencies experience in the oil field.<br><br>Relevant Experience<br><br> Proven track record of leading, managing, and motivating multiple drilling crews. Extensive, hands-on experience in managing all aspects of wellbore operations. Demonstrated ability to optimize drilling performance, reduce operational costs, and consistently meet project timelines. Strong understanding of HSE regulations and a proven, demonstrable commitment to safety leadership. Solid experience in building and maintaining positive client and internal stakeholder relationships.<br><br>Education & Qualifications<br><br> Basic Education: High School Diploma or equivalent; Any Graduation is accepted. Preferred Education: A Technical Degree or Diploma in Drilling Technology or a related engineering field is highly preferred.<br><br> Certifications<br><br> Well Control: Valid IWCF or IADC Well Control Certificate at the Supervisor Level. Additional: Other industry-recognized drilling and HSE certifications will be considered an asset.<br><br>Skills: on-site, building positive, long-lasting relationships
<p>GSK Saudi Arabia is committed to supporting Vision 2030 and the Saudi Arabian National Agenda including Saudization in line with the hiring and the training and development of Saudi National capability. Role Purpose The Group Medical Manager (GMM) is primarily office-based (with field presence up to 20%) and is responsible for managing the therapeutic area portfolio, leading medical teams, and overseeing asset life cycle from pre-registration to post-launch. The role ensures all medical activities are fair, balanced, non-promotional, scientific and evidence-based, in line with GSK standards and local regulations. Key Responsibilities Leadership and Team Management Lead and drive performance of Medical Managers by developing and implementing medical plans and setting objectives and priorities that support Medical Affairs Plans (MAPs) and agreed metrics. Ensure deep understanding of assigned therapeutic areas and the scientific value of associated brands and support clinical development plans in collaboration with relevant R&D functions. Build effective partnerships with internal and external stakeholders, ensuring Medical Managers remain on track with plans, budgets, development plans and training needs. Lead and drive performance of Medical Science Liaison (MSL) teams, setting objectives and priorities to deliver MAPs and metrics. Coach and develop MSL capabilities to ensure excellence in day-to-day scientific engagements and ensure proper understanding of business and reporting requirements (e.g. medical systems and tools). Ensure MSLs remain on track with plans, budgets, development plans and training needs. Medical Strategy and Engagement Understand global and local clinical practice dynamics in assigned therapeutic areas, including competitive landscapes. Consolidate and verify medical insights to inform Medical Affairs strategies and plans. Monitor development and execution of MAPs across assigned therapeutic areas. Act as a focal point of contact for assigned therapeutic areas, providing scientific guidance to internal stakeholders. Lead development of therapeutic area strategies, processes and capabilities that optimize scientific engagement with external experts. Support patient-focused engagement initiatives in partnership with the relevant functions. Ensure timely recruitment, onboarding, retention and development of team members. Evidence Generation and R&D Collaboration Identify local evidence gaps and propose evidence generation initiatives, considering budget requirements. Work collaboratively with relevant functions to drive local publications. Identify opportunities to bring R&D projects to the local operating company (LOC), in line with GSK processes and governance. Medical Governance and Compliance Ensure team compliance with GSK standards, policies, local codes of practice, regulations and laws. Act as a focal point for management monitoring, internal audits and inspections for assigned therapeutic areas, including timely execution of agreed corrective and preventive actions (CAPAs). Oversee and follow up on team commitments and timely completion of Medical Governance tasks and CAPAs. Contribute to identifying risks and mitigation plans related to assigned therapeutic areas or the medical department. Pharmacovigilance Ensure fulfilment of pharmacovigilance training requirements for self and team. Ensure pharmacovigilance requirements are reflected across internal and external scientific engagements. Support pharmacovigilance audits and inspections within respective therapeutic areas. Role Complexity Operate within a complex healthcare ecosystem and evolving decision-making environment involving regulators, formularies and reimbursement bodies. Work across multiple therapeutic areas and build strong partnerships with business, access and regulatory stakeholders. Manage deliverables and performance while upholding GSK standards for Medical Governance and compliance, requiring strong clarity, prioritization and knowledge of ways of working. Basic Qualifications Saudi National. Locally licensed healthcare professional with a Medical or Pharmacy degree. A valid SCFHS license as a certified pharmacist in Saudi Arabia. Minimum of 2 years experience as a Medical Manager or in a similar medical affairs leadership role. Fluent professional English; Arabic language fluency preferred. Strong communication skills with the ability to convey clear, concise scientific messages. Demonstrated project management skills to drive delivery across multiple projects and initiatives. Preferred Qualifications Postgraduate studies in relevant therapeutic areas and/or a business degree. People management experience and demonstrated leadership capability. GSK is an Equal Opportunity Employer. This ensures that all qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), military service or any basis prohibited under federal, state or local law. GSK 2030 . (Group Medical Manager GMM) ( 20%) . GSK . (Medical Affairs Plans MAPs) </p><p><strong>Desired Candidate Profile</strong></p><p>Saudi National. Locally licensed healthcare professional with a Medical or Pharmacy degree. A valid SCFHS license as a certified pharmacist in Saudi Arabia. Minimum of 2 years experience as a Medical Manager or in a similar medical affairs leadership role. Fluent professional English; Arabic language fluency preferred. Strong communication skills with the ability to convey clear, concise scientific messages. Demonstrated project management skills to drive delivery across multiple projects and initiatives. Preferred Qualifications Postgraduate studies in relevant therapeutic areas and/or a business degree. People management experience and demonstrated leadership capability.</p>
<p>POSITION SUMMARY Patrol all areas of the property; secure rooms; assist guests with room access. Conduct emergency response drills, daily physical hazard/safety inspections, investigations, interviews, and key control audit. Monitor Closed Circuit Televisions and alarm systems. Authorize, monitor, and document access to secured areas. Assist guests/employees during emergency situations. Respond to accidents, contact EMS or administer first aid/CPR as required. Gather information and complete reports. Maintain confidentiality of reports/documents, release information to authorized individuals. Defuse disturbances in accordance with company policies and procedures. Resolve safety hazard situations. Handle all interruptions and complaints. Escort unwelcome persons from the property. Ensure compliance with alcoholic beverage control laws. Call for assistance using proper code responses. Provide proper paperwork to employees. Assist management in training, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. In addition, some states may have additional licensing/registration requirements to be considered for this position. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Enter and locate work-related information using computers and/or point of sale systems. Move at a speed required to respond to work situations (e.g., run, walk, jog). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.</p><p><strong>Desired Candidate Profile</strong></p><p>Education: High school diploma or G.E.D. equivalent. Related Work Experience: At least 2 years of related work experience. Supervisory Experience: At least 1 year of supervisory experience. License or Certification: None</p>
<h2>Division: <strong>Sports & Entertainment</strong></h2>
<h2>Department: <strong>RSSE</strong></h2>
<h2>Company: <strong>Red Sea Sports & Entertainment Company (RSSE)</strong></h2>
<p> </p>
<h2>From Land to Sea – Active Experiences in Nature's Purest Form</h2>
<p> </p>
<p>Red Sea Sports & Entertainment Company (RSSE), a wholly owned subsidiary of Red Sea Global (RSG), is dedicated to creating, operating, and delivering world-class land and marine experiences across The Red Sea destination. Through its portfolio of specialist brands—<strong>Galaxea</strong> for marine adventures, <strong>AKUN</strong> for land-based adventure experiences, and <strong>WAMA</strong> for leisure and recreational activities—RSSE offers exceptional, nature-inspired experiences that celebrate the unique landscapes of The Red Sea.</p>
<p> </p>
<p>As a strategic partner of the Saudi Olympic & Paralympic Committee, RSSE plays a key role in promoting inclusive, accessible, and internationally recognised sports, adventure, and recreational experiences that support active lifestyles and sporting excellence across the Kingdom.</p>
<p> </p>
<p>Guided by a commitment to innovation, sustainability, operational excellence, and unforgettable guest experiences, RSSE contributes to the ambitions of Saudi Vision 2030 by helping position The Red Sea as a leading global destination for regenerative tourism, adventure, and premium leisure experiences.</p>
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<h1>Job Purpose</h1>
<p>The Administrative Specialist is responsible for providing high-quality administrative, reservations, and coordination support across RSSE's guest services and operational functions. The role ensures that bookings, guest enquiries, schedules, documentation, records, and internal communications are managed accurately, efficiently, and professionally to support seamless day-to-day operations.</p>
<p>Working closely with Operations, Guest Services, Finance, Reservations, and other support functions, the Administrative Specialist plays an important role in coordinating guest requirements and ensuring information is communicated accurately across relevant teams. The position supports the smooth delivery of RSSE's watersports, diving, and land-based adventure experiences by maintaining reliable records, coordinating schedules and resources, and providing responsive administrative support.</p>
<p>The role contributes directly to operational efficiency, service quality, and guest satisfaction by maintaining high standards of accuracy, organisation, confidentiality, professionalism, and customer service.</p>
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<h1>Key Responsibilities</h1>
<h2>Booking & Reservation Coordination</h2>
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<p>Manage and process guest bookings and reservations for watersports, diving, land-based adventure activities, and other RSSE experiences accurately and within required timelines.</p>
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<p>Respond professionally to booking enquiries, confirmations, amendments, cancellations, availability requests, and special guest requirements.</p>
</li>
<li>
<p>Provide guests with clear and accurate information regarding activities, schedules, availability, booking requirements, and relevant experience details.</p>
</li>
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<p>Maintain accurate and up-to-date booking records, guest profiles, payment information, confirmations, and supporting documentation within approved systems and trackers.</p>
</li>
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<p>Coordinate with Operations, Guest Services, Finance, and other relevant departments to ensure guest requirements, schedules, availability, resources, and operational requirements are aligned.</p>
</li>
<li>
<p>Monitor upcoming reservations and proactively identify booking conflicts, missing information, or operational requirements requiring follow-up.</p>
</li>
<li>
<p>Record and escalate guest feedback, complaints, or service-related concerns to the appropriate department and support timely follow-up and resolution.</p>
</li>
</ul>
<h2> </h2>
<h2>Administrative Support</h2>
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<p>Provide comprehensive day-to-day administrative support to RSSE operations and relevant departments.</p>
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<p>Prepare, review, process, and maintain administrative documentation, including booking confirmations, itineraries, invoices, receipts, contracts, reports, correspondence, and internal forms.</p>
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<p>Manage departmental correspondence through email, telephone, and other approved communication channels.</p>
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<p>Perform accurate data entry, filing, document control, record management, and general administrative duties.</p>
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<p>Support meeting coordination, including scheduling, preparation of documentation, and administrative follow-up where required.</p>
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<p>Maintain organised electronic and physical filing systems to ensure documents and information are easily accessible.</p>
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<p>Ensure administrative workspaces, records, files, and documentation remain organised and maintained to professional standards.</p>
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<p>Monitor administrative supplies and materials and coordinate replenishment when required.</p>
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</ul>
<h2> </h2>
<h2>Guest & Stakeholder Coordination</h2>
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<p>Provide professional and responsive support to guests throughout the booking and administrative process.</p>
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<p>Liaise with internal teams to ensure guest requests and operational requirements are communicated accurately and addressed promptly.</p>
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<p>Maintain a professional, courteous, and service-oriented approach in all guest and stakeholder interactions.</p>
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<p>Support the coordination of special guest requests and requirements with relevant operational teams.</p>
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<p>Build effective working relationships with internal departments, resort partners, vendors, and other stakeholders supporting RSSE operations.</p>
</li>
</ul>
<h2> </h2>
<h2>Financial & Records Administration</h2>
<ul>
<li>
<p>Support invoicing, billing, payment tracking, and reconciliation activities in coordination with Finance.</p>
</li>
<li>
<p>Maintain accurate administrative and financial records relating to bookings and guest transactions.</p>
</li>
<li>
<p>Ensure payment information, receipts, invoices, and supporting documentation are recorded and maintained accurately.</p>
</li>
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<p>Escalate payment discrepancies or administrative issues to the relevant department for resolution.</p>
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<p>Handle guest, operational, and financial information with appropriate confidentiality and discretion.</p>
</li>
</ul>
<h2> </h2>
<h2>Events & Operational Support</h2>
<ul>
<li>
<p>Provide administrative support for RSSE events, promotions, seasonal activations, and guest experience programmes.</p>
</li>
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<p>Assist with schedules, guest lists, communications, documentation, and administrative requirements associated with events and activities.</p>
</li>
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<p>Support operational teams during peak booking periods, events, and high-demand periods where required.</p>
</li>
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<p>Coordinate administrative requirements with relevant stakeholders to support successful activity and event delivery.</p>
</li>
</ul>
<hr>
<h1> </h1>
<h1>Policies, Systems, Processes, Procedures, Standards & Reporting</h1>
<ul>
<li>
<p>Comply with all relevant company policies, processes, Standard Operating Procedures (SOPs), work instructions, and administrative controls.</p>
</li>
<li>
<p>Maintain accurate departmental reports, trackers, booking records, databases, and administrative documentation.</p>
</li>
<li>
<p>Support the preparation of accurate and timely management information and operational reports.</p>
</li>
<li>
<p>Ensure administrative activities are conducted consistently and in accordance with RSSE's service, confidentiality, and quality standards.</p>
</li>
<li>
<p>Maintain confidentiality and appropriate controls when handling guest, employee, financial, and commercially sensitive information.</p>
</li>
</ul>
<hr>
<h1> </h1>
<h1>Health, Safety, Quality & Environment</h1>
<ul>
<li>
<p>Comply with all applicable RSSE health, safety, quality, and environmental policies, procedures, and controls.</p>
</li>
<li>
<p>Support a safe and professional working environment through compliance with established procedures.</p>
</li>
<li>
<p>Report identified safety, quality, operational, or environmental concerns through appropriate channels.</p>
</li>
<li>
<p>Support responsible environmental practices and RSSE's wider sustainability commitments.</p>
</li>
</ul>
<hr>
<h1> </h1>
<h1>Continuous Improvement</h1>
<ul>
<li>
<p>Identify opportunities to improve booking processes, administrative workflows, document control, reporting accuracy, and service efficiency.</p>
</li>
<li>
<p>Recommend practical improvements to administrative systems and working practices.</p>
</li>
<li>
<p>Support the implementation of new systems, processes, and operational improvements.</p>
</li>
<li>
<p>Contribute to a culture of continuous improvement, collaboration, and operational excellence.</p>
</li>
</ul>
<hr>
<h1> </h1>
<h1>Key Stakeholders</h1>
<h3>Internal</h3>
<ul>
<li>
<p>Operations Teams</p>
</li>
<li>
<p>Guest Services</p>
</li>
<li>
<p>Finance</p>
</li>
<li>
<p>Sales & Reservations</p>
</li>
<li>
<p>Department Managers</p>
</li>
<li>
<p>Human Resources</p>
</li>
<li>
<p>Procurement</p>
</li>
<li>
<p>RSSE Support Functions</p>
</li>
</ul>
<h3>External</h3>
<ul>
<li>
<p>Guests and Visitors</p>
</li>
<li>
<p>Resort Partners</p>
</li>
<li>
<p>Vendors and Suppliers</p>
</li>
<li>
<p>Service Providers</p>
</li>
<li>
<p>Business Partners</p>
</li>
<li>
<p>Other relevant external stakeholders</p>
</li>
</ul>
<hr>
<h1> </h1>
<h1>Qualifications & Experience</h1>
<ul>
<li>
<p>High School Diploma or equivalent is required; a Diploma or Bachelor's degree in Business Administration, Hospitality Management, Tourism, Office Administration, or a related discipline is preferred.</p>
</li>
<li>
<p>Minimum of two (2) years of relevant administrative experience, preferably within hospitality, tourism, leisure, adventure, guest services, or another customer-facing operational environment.</p>
</li>
<li>
<p>Previous experience in reservations, booking coordination, guest support, office administration, data entry, or document management is highly desirable.</p>
</li>
<li>
<p>Proficiency in Microsoft Office applications, particularly Outlook, Word, Excel, and PowerPoint.</p>
</li>
<li>
<p>Experience using booking systems, reservation platforms, CRM applications, or customer database systems is preferred.</p>
</li>
<li>
<p>Basic understanding of invoicing, billing, payment tracking, and financial administration is advantageous.</p>
</li>
<li>
<p>Experience supporting multiple departments or operational functions within a fast-paced environment is advantageous.</p>
</li>
<li>
<p>Fluency in written and spoken English is required; Arabic or additional language capability is advantageous.</p>
</li>
</ul>
<hr>
<h1> </h1>
<h1>Essential Skills</h1>
<ul>
<li>
<p>High level of accuracy and attention to detail when processing bookings, records, guest information, and documentation.</p>
</li>
<li>
<p>Strong organisational, administrative, and time-management skills.</p>
</li>
<li>
<p>Ability to manage multiple priorities and competing deadlines effectively.</p>
</li>
<li>
<p>Excellent written and verbal communication skills.</p>
</li>
<li>
<p>Strong customer service and guest engagement capabilities.</p>
</li>
<li>
<p>Ability to communicate professionally with guests, colleagues, management, vendors, and external stakeholders.</p>
</li>
<li>
<p>Strong problem-solving skills and sound judgement when managing booking issues, guest requests, and administrative challenges.</p>
</li>
<li>
<p>Ability to remain calm, organised, and service-focused within a fast-paced operational environment.</p>
</li>
<li>
<p>Strong working knowledge of Microsoft Office and relevant administrative systems.</p>
</li>
<li>
<p>High standards of confidentiality, professionalism, integrity, and reliability.</p>
</li>
<li>
<p>Ability to work independently while collaborating effectively with cross-functional teams.</p>
</li>
<li>
<p>Flexible and adaptable approach to changing operational requirements.</p>
</li>
</ul>
<hr>
<h1> </h1>
<h1>Job Context</h1>
<p>The Administrative Specialist operates within a dynamic sports, leisure, hospitality, and adventure environment where accuracy, responsiveness, organisation, and effective coordination are essential to successful service delivery.</p>
<p> </p>
<p>The role provides administrative and booking support across RSSE's portfolio of guest experiences, including watersports, diving, and land-based adventure activities. This requires regular coordination with operational and guest-facing teams to ensure bookings, schedules, resources, guest requirements, and supporting documentation are accurately managed.</p>
<p> </p>
<p>The position requires the ability to manage multiple priorities, particularly during peak booking periods, special events, seasonal activations, and periods of increased guest demand. The Administrative Specialist is expected to demonstrate professionalism, discretion, flexibility, and a consistently high level of customer service.</p>
<p> </p>
<p>Through accurate administration, effective communication, and proactive coordination, the role contributes directly to operational efficiency, service quality, guest satisfaction, and the successful delivery of RSSE experiences.</p>
<hr>
<h1> </h1>
<h1>Job Competencies</h1>
<h2>Leadership Competency</h2>
<h3>Accountability</h3>
<p>Takes ownership of assigned administrative responsibilities and consistently delivers accurate, timely, and dependable support.</p>
<ul>
<li>
<p>Demonstrates reliability and follows through on commitments.</p>
</li>
<li>
<p>Takes responsibility for the accuracy and quality of assigned work.</p>
</li>
<li>
<p>Identifies and escalates issues through appropriate channels.</p>
</li>
<li>
<p>Maintains professional standards and accountability in daily activities.</p>
</li>
</ul>
<h2> </h2>
<h2>Core Competency</h2>
<h3>Customer Focus</h3>
<p>Understands and responds effectively to guest and stakeholder requirements while maintaining professional and service-oriented communication.</p>
<ul>
<li>
<p>Responds promptly and professionally to guest and stakeholder enquiries.</p>
</li>
<li>
<p>Communicates clearly and manages expectations effectively.</p>
</li>
<li>
<p>Demonstrates empathy, professionalism, and a solution-oriented approach.</p>
</li>
<li>
<p>Contributes positively to the overall guest and stakeholder experience.</p>
</li>
</ul>
<h2> </h2>
<h2>Functional Competency</h2>
<h3>Administrative & Reservations Coordination</h3>
<p>Effectively manages bookings, schedules, correspondence, documentation, records, and administrative processes to support seamless operational delivery.</p>
<ul>
<li>
<p>Maintains accurate and up-to-date booking and administrative information.</p>
</li>
<li>
<p>Coordinates effectively with Operations, Guest Services, Finance, and other relevant departments.</p>
</li>
<li>
<p>Uses booking, administrative, and reporting systems accurately and efficiently.</p>
</li>
<li>
<p>Ensures administrative activities are completed within required timelines and in accordance with approved standards.</p>
</li>
<li>
<p>Maintains strong document control, confidentiality, and attention to detail.</p>
</li>
</ul>
</span>
<div><div ><p ><font color="#ff0000" face="Delivery, sans-serif"><strong>YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.</strong></font></p><p ><font color="#ff0000" face="Delivery, sans-serif"><br></font></p><p ><font face="Delivery, sans-serif">Would you like to become part of the world's most international company in the world?</font><span >A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.</span></p><p ><font face="Delivery, sans-serif">Join our team and discover how an international network that's focused on service, quality and sustainability, is able to connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team too. To learn more about our culture, motivated people and our purpose, please visit www.dpdhl.jobs/express </font></p><p ><font face="Delivery, sans-serif">Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist!</font></p><p ><font face="Delivery, sans-serif"><strong><font color="#ff0000"><br></font></strong></font></p><p ><font face="Delivery, sans-serif"><strong><font color="#ff0000">Overall Role Purpose </font> </strong></font></p><p ><font face="Delivery, sans-serif">Drive and facilitate the achievement of service excellence via the adoption of best demonstrated practices through improvement programmes and identify process gaps to create a more seamless operations whilst managing counselling and coaching activities aimed at reinforcing strengths and bridging weaknesses in the different sections of the CS Dept.</font></p><p ><font face="Delivery, sans-serif" color="#ff0000"><br></font></p><p ><font face="Delivery, sans-serif" color="#ff0000"><strong>Your Tasks:</strong></font></p><p ><font face="Delivery, sans-serif"><u>Customer Service Senior Management (CS Section Managers)</u></font></p><p ><font face="Delivery, sans-serif">• Ensure relevant skills and competencies in each customer service section are up to date and CS personnel are effectively trained to an acceptable standard to achieve service excellence. </font></p><p ><font face="Delivery, sans-serif">• Work with the CS Section managers to provide coaching and training to customer service staff with the objective of upgrading their skills level</font></p><p ><font face="Delivery, sans-serif">• Assist the CS Section managers in the administration and monitoring of the quality.</font></p><p ><font face="Delivery, sans-serif">• Support in conducting audits in the function to ensure the achievement and maintenance of service quality and Centre of excellence (COE) objectives.</font></p><p ><font face="Delivery, sans-serif">• Work closely with the CS Manager and CS Section managers on career progression planning for CS personnel. </font></p><p ><font face="Delivery, sans-serif"><br></font></p><p ><font face="Delivery, sans-serif"><u>Regional Office and Subfunction Managers</u></font></p><p ><font face="Delivery, sans-serif">• Work closely with RO’s Customer Service & Support Manager to implement regionally driven projects and initiatives in the country and identify areas or processes for service improvement and recommend specific CS-related improvement actions.</font></p><p ><font face="Delivery, sans-serif">• Collaborate with RO to deploy a Mystery Shopper programme to drive Service Excellence based on independent assessments of service quality and benchmark against competitor performance in areas of the service delivery. </font></p><p ><font face="Delivery, sans-serif">• Ensure the analysis of service incidents and failures is carried out to surface trends in service gaps and process weaknesses in the Customer Service Dept or other interfacing functional departments (e.g. Hub, Gateway, Network, Contractors, etc.) that may impact service excellence </font></p><p ><font face="Delivery, sans-serif">• Work closely with CS Functional managers and supervisors to define post-training evaluation and coaching techniques to gauge training effectiveness, recommend changes where appropriate and identify strengths for reinforcement and weaknesses for further training.</font></p><p ><font face="Delivery, sans-serif">• Collaborate with RO, First Choice & Cross Functional team to improve customer experience with the feedback received through different channels i.e. VOICE. Derive efficiency initiatives through feedbacks received from customers. </font></p><p ><font face="Delivery, sans-serif">• Work with HR T&D Manager to ensure appropriate external programs are planned for CS. </font></p><p ><font face="Delivery, sans-serif"><u><br></u></font></p><p ><font face="Delivery, sans-serif"><u>Training & Development Function</u></font></p><p ><font face="Delivery, sans-serif">• Conduct skills verification (tests) to ensure that relevant CS skills and competencies are current and effectively trained.</font></p><p ><font face="Delivery, sans-serif">• Ensure effective use of Workforce Management tool to produce and manage rosters, that provide optimum resources to cater to the incoming call volumes, ensure 24 hour cover including public holidays, annual leave, pending off, etc. and reduce / manage overtime down to a minimum without compromising the service promise.</font></p><p ><font face="Delivery, sans-serif">• Plan, design and develop training programs and materials (including Train-the-Trainer Training for CS Managers/Supervisors) or source external training to support outstanding Customer Service standards.</font></p><p ><font face="Delivery, sans-serif">• Ensure post-implementation review of processes and analysis of data is carried out to gauge – where applicable and feasible – the effectiveness of implemented programs.</font></p><p ><font face="Delivery, sans-serif">• Develop appropriate performance metrics for the evaluation of customer contact skills and competencies, which will facilitate the identification of CS-related training needs gaps.</font></p><p ><font face="Delivery, sans-serif">• Develop, maintain and update a comprehensive and effective internal training programme aligned to the CS department’s and company’s training objectives </font></p><p ><font face="Delivery, sans-serif">• Lead and provide clear objectives for the CS analyst in assigned tasks to facilitate the achievement of CSD departmental goals</font></p><p ><font face="Delivery, sans-serif">• Evaluate external training consultants on appropriate training for CS staff</font></p><p ><font face="Delivery, sans-serif">• Perform scheduled call monitoring and service audits to (via various contact media in the Customer Contact Centre) that CS personnel are continually working towards delighting customers through consistent and excellent service standards.</font></p><p ><font face="Delivery, sans-serif">• Coordinate and roll-out a specified number of CS Frontline Training for new recruits yearly</font></p><p ><font face="Delivery, sans-serif"><br></font></p><p ><font face="Delivery, sans-serif"><u>Strategic Planning for Customer Service Development and Budget Compliance </u></font></p><p ><font face="Delivery, sans-serif">? Prepare the CS Training and Development Plan per AOP requirements and ensure the training and development needs of CS personnel reflect business imperatives.</font></p><p ><font face="Delivery, sans-serif">• Ensure that budgeted training man-days are met in accordance with overall organisation plan and schedule</font></p><p ><font face="Delivery, sans-serif">• Identify benchmarking exercises against competitor / cross-industry / network customer contact centres for CS Analyst to carry out such exercises to surface best demonstrated practices and explore the viability of implementing these with a cost-benefit analysis and a business case justification. </font></p><p ><font face="Delivery, sans-serif">• Implementation of corrective and preventive actions to pre-empt recurrence in line with the focus on achievement of service excellence to customers.</font></p><p ><font face="Delivery, sans-serif"><br></font></p><p ><font face="Delivery, sans-serif"><u>Information Management</u></font></p><p ><font face="Delivery, sans-serif">• Guide on the construction of a database on employee training for the CS department and ensure that training records are maintained and updated promptly with a monthly summary report submitted to the CS Manager.</font></p><p ><font face="Delivery, sans-serif">• Ensure that CS Analyst maintain and update documented work procedures and instructions to reflect the latest and accurate information and that current practice reflect specified procedures.</font></p><p ><font face="Delivery, sans-serif"><br></font></p><p ><font face="Delivery, sans-serif" color="#ff0000"><strong>Your Profile:</strong></font></p><p ><font face="Delivery, sans-serif">• Presentation skills (excellent)</font></p><p ><font face="Delivery, sans-serif">• Facilitation and training skills (excellent)</font></p><p ><font face="Delivery, sans-serif">• Customer-facing and interaction skills (excellent)</font></p><p ><font face="Delivery, sans-serif">• Software skills (Word, Excel, PowerPoint, etc.) (excellent)</font></p><p ><font face="Delivery, sans-serif">• Software skills (Customer Contact Centre systems, e.g. ACD, PABX, CRM, CTI, IVR, Workforce Management Systems, Quality Monitoring Systems, etc.) (good working knowledge)</font></p><p ><font face="Delivery, sans-serif">• Software skills (MS Power tools, DHL Systems) (preferable)</font></p><p ><font face="Delivery, sans-serif">• Communication skills, spoken and written (excellent)</font></p><p ><font face="Delivery, sans-serif">• Negotiation and interpersonal skills (excellent)</font></p><p ><font face="Delivery, sans-serif">• Leadership skills (excellent)</font></p><p ><font face="Delivery, sans-serif">• Analytical, organizational and motivational skills (excellent)</font></p><p ><font face="Delivery, sans-serif">• Project Management skills (excellent)</font></p><p ><font face="Delivery, sans-serif">• People Management skills (excellent)</font></p><p ><font face="Delivery, sans-serif"><br></font></p><p ><font face="Delivery, sans-serif" color="#ff0000"><strong>Our Offer:</strong></font></p><p ><font face="Delivery, sans-serif">• Strong career support in an international environment.</font></p><p ><font face="Delivery, sans-serif">• Great culture and colleagues.</font></p><p ><font face="Delivery, sans-serif">• Multifarious benefit programm.</font></p><p ><font face="Delivery, sans-serif"><br></font></p><p ><font face="Delivery, sans-serif">Do you see a personal challenge in these versatile and responsible tasks? Then apply now!</font></p><p ><font face="Delivery, sans-serif"> </font></p><p ><font face="Delivery, sans-serif">We look forward to receiving your application!</font></p><p ><font face="Delivery, sans-serif"> </font></p><div><font face="Delivery, sans-serif"><br></font></div></div></div>
<p><span ><strong>From Land to Sea – Active Experiences in Nature’s Purest Form</strong><strong> </strong><strong> </strong><strong>Red Sea Sports s Entertainment (RSSE) </strong>is a dedicated subsidiary of <strong>Red Sea Global (RSG)</strong>, responsible for designing and delivering outstanding land and marine experiences at <strong>The Red Sea destination</strong>. RSSE manages and operates a diverse portfolio of sports, adventure, and leisureofferings, including water sports through <strong>Galaxea</strong>, adventure activities via <strong>Akun</strong>, and leisure experiences delivered by <strong>WAMA</strong>.RSSE plays a key strategic role in the partnership between <strong>Red Sea Global </strong>and the <strong>Saudi Olympic s Paralympic Committee</strong>, united by a shared ambition to promote inclusive, accessible, and world-class sports and recreational experiences.Guided by a purpose-driven approach and a strong commitment to people and the planet, RSSE delivers innovative programs aligned with <strong>Saudi Vision 2030</strong>, supporting the Kingdom’s ambition to become a global leader in regenerative tourism.</span></p>
<p> </p>
<p><span ><strong>Job Purpose</strong></span></p>
<p><span >The <strong>Senior Manager – Dive Operations</strong> is a senior, site-based leadership role responsible for the full establishment, launch, and ongoing operational excellence of the dive center at the designated asset. The role plays a critical part in building a world-class dive operation from the ground up, including recruitment, team development, facility readiness, and implementation of robust systems, processes, and standards.</span></p>
<p> </p>
<p><span >Once operational, the role assumes full accountability for the safe, efficient, and premium delivery of all diving and underwater tourism activities. This includes oversight of daily operations, exceptional guest experiences, strict adherence to international dive safety standards, staff performance management, environmental stewardship, and brand alignment.</span></p>
<p> </p>
<p><span >The Senior Manager will ensure the dive center consistently reflects the highest levels of professionalism, safety, and service excellence. Responsibilities extend to leading dive excursions, delivering and overseeing dive training and certification programs, managing all dive-related sales and revenue streams, and supporting the long-term growth of Galaxea’s dive operations across multiple assets.</span></p>
<p> </p>
<p><span ><strong>Job Responsibilities</strong></span></p>
<p><span ><strong>General Responsibilities</strong></span></p>
<ul >
<li ><span >Report directly to the Galaxea Cluster Manager and actively support the establishment and operational readiness of the dive center at the assigned asset.</span></li>
<li ><span >Ensure the smooth, safe, and efficient day-to-day operation of the dive center.</span></li>
<li ><span >Support the Galaxea Cluster Manager in the planning, development, and expansion of dive centers across other assets as required.</span></li>
<li ><span >Recruit, build, lead, and develop a high-performing dive operations team, managing a workforce of up to 13 diving professionals.</span></li>
<li ><span >Collaborate closely with Sustainability and SEZ departments to ensure all operations align with sensitive, high-profile environmental and marine conservation requirements.</span></li>
<li ><span >Work remotely as required and attend office locations when operational or business needs dictate.</span></li>
<li ><span >Ensure full compliance by all Galaxea staff with the DSM Red Sea Global Dive Safety Manual and all applicable international standards.</span></li>
</ul>
<p> </p>
<p><span ><strong>Establishment of Dive Center – Pre-Opening</strong></span></p>
<ul >
<li ><span >Work in close partnership with the Galaxea Cluster Manager to plan, develop, and deliver the dive center and all associated operational components.</span></li>
<li ><span >Support and collaborate with all RSG departments during the delivery phase to ensure timelines, targets, and operational phasing requirements are met.</span></li>
<li ><span >Ensure the dive center is delivered in line with design intent, safety requirements, operational efficiency, and brand standards.</span></li>
</ul>
<p> </p>
<p><span ><strong>Establishment of Dive Center – Post-Opening</strong></span></p>
<ul >
<li ><span >Maintain and continuously enhance operational standards, with safety as the highest and non-negotiable priority.</span></li>
<li ><span >Ensure all dive center activities are conducted professionally, consistently, and in line with international best practice.</span></li>
<li ><span >Oversee and ensure the safe and professional execution of all daily diving activities.</span></li>
<li ><span >Ensure all training courses and certifications are delivered safely, conservatively, and strictly in accordance with the standards of the respective training agencies.</span></li>
<li ><span >Maintain accurate, up-to-date, and auditable records for all dive center activities, training, and operations.</span></li>
<li ><span >Plan, direct, analyze, and coordinate all dive-related sales, including retail operations, to maximize revenue and guest satisfaction.</span></li>
<li ><span >Build and sustain strong working relationships with internal stakeholders, peers, partners, and the public.</span></li>
</ul>
<p> </p>
<p><span ><strong>Media Coverage</strong></span></p>
<ul >
<li ><span >Support the Destination Development department, when required, in facilitating photo and video media coverage.</span></li>
<li ><span >Media support is secondary to operational responsibilities and undertaken only as directed by the Galaxea Cluster Manager or senior leadership.</span></li>
</ul>
<p> </p>
<p><span ><strong>Policies, Systems, Processes, Procedures, Standards & Reporting</strong></span></p>
<ul >
<li ><span >Implement, adopt, and comply with all functional policies, procedures, SOPs, and operational instructions to ensure consistency and control.</span></li>
<li ><span >Assist the Senior Dive Operations Manager in preparing accurate, timely MIS reports in line with corporate and functional reporting requirements.</span></li>
</ul>
<p> </p>
<p><span ><strong>Safety, Quality & Environment</strong></span></p>
<ul >
<li ><span >Apply all safety, quality, and environmental management policies to ensure the highest levels of employee and guest safety.</span></li>
<li ><span >Ensure full legislative compliance and promote a strong culture of environmental responsibility and marine conservation.</span></li>
</ul>
<p><span ><strong>Continuous Improvement</strong></span></p>
<ul >
<li ><span >Actively identify and contribute to opportunities for continuous improvement across systems, processes, and practices.</span></li>
<li ><span >Drive operational excellence by benchmarking against international best practices, improving productivity, reducing costs, and enhancing guest experiences.</span></li>
</ul>
<p> </p>
<p><span ><strong>Job Stakeholders</strong></span></p>
<p><span ><strong>Internal:</strong></span></p>
<ul >
<li ><span >RSG Destination Development</span></li>
<li ><span >Group Environment and Sustainability</span></li>
<li ><span >Red Sea Zone Authority</span></li>
</ul>
<p><span ><strong>External:</strong></span></p>
<ul >
<li ><span >Ministry of Tourism</span></li>
<li ><span >Ministry of Environment, Water and Agriculture and its affiliated centers</span></li>
<li ><span >Universities and research institutions</span></li>
</ul>
<p> </p>
<p><span ><strong>Job Requirements</strong></span></p>
<p><span ><strong>Qualifications & Experience</strong></span></p>
<ul >
<li ><span >Certified PADI Instructor</span></li>
<li ><span >Minimum of 500 logged dives</span></li>
<li ><span >Certified at least 50 students across all core courses</span></li>
<li ><span >Proven experience in dive center and/or resort management across multiple geographic locations</span></li>
<li ><span >Strong background in dive business and/or resort operations</span></li>
<li ><span >Demonstrated hospitality and guest service track record</span></li>
<li ><span >Extensive diving health and safety experience</span></li>
<li ><span >Experience operating in diverse global dive environments</span></li>
<li ><span >Dive equipment management and maintenance oversight</span></li>
<li ><span >Dive retail and commercial operations experience</span></li>
<li ><span >Strong understanding of marine conservation principles</span></li>
<li ><span >Valid Fit-to-Dive medical certification</span></li>
<li ><span >Underwater photography and videography skills</span></li>
</ul>
<p> </p>
<p><span ><strong>Essential Skills</strong></span></p>
<ul >
<li ><span >Excellent written and spoken English</span></li>
<li ><span >Strong communication, presentation, and public speaking skills</span></li>
<li ><span >Exceptional customer service mindset with a proactive, “can-do” attitude</span></li>
<li ><span >Flexible, open-minded, and adaptable approach to work and environment</span></li>
<li ><span >Self-motivated with strong time management and deadline-driven delivery</span></li>
<li ><span >Ability to guide dives that deliver a premium “wow” guest experience</span></li>
<li ><span >Strong technical knowledge of dive equipment and maintenance standards</span></li>
<li ><span >Highly detail-oriented with excellent organizational skills</span></li>
<li ><span >Guest-experience focused with the ability to manage high-end clientele</span></li>
<li ><span >Strong cross-cultural awareness and ability to work with diverse nationalities</span></li>
<li ><span >Proven ability to handle guest feedback, requests, and complaints professionally</span></li>
<li ><span >Commitment to the highest possible safety standards for guests and staff</span></li>
<li ><span >Lead by example as a role model for professional conduct and behavior</span></li>
<li ><span >Strong leadership and people management capabilities</span></li>
<li ><span >Ability to work independently and as part of a team with sound judgment</span></li>
<li ><span >Maintain strict confidentiality at all times</span></li>
<li ><span >Proficient in Microsoft Office applications</span></li>
<li ><span >Strong interest in marine science, conservation, research, and education</span></li>
<li ><span >Ability to train and mentor staff to deliver exceptional guest experiences</span></li>
<li ><span >Strong administrative, planning, and coordination capabilities</span></li>
</ul>
<p> </p>
<p><span ><strong>Desirable Skills</strong></span></p>
<ul >
<li ><span >Additional spoken language(s), preferably Arabic</span></li>
<li ><span >Social media content creation and posting skills</span></li>
<li ><span >Advanced marine life identification skills (fish, invertebrates, reptiles, mammals)</span></li>
<li ><span >Certified workshop technician for multiple dive equipment brands</span></li>
</ul>
<p> </p>
<p><span ><strong>Job Context</strong></span></p>
<ul >
<li ><span >Operates across The Red Sea and AMAALA destinations in a strategic, multi-site capacity.</span></li>
<li ><span >Requires frequent travel and flexibility to work extended hours, including weekends and peak seasons.</span></li>
<li ><span >Oversees a wide range of marine and diving operations across multiple locations.</span></li>
<li ><span >Plays a critical leadership role in delivering safe, innovative, and world-class diving experiences aligned with destination growth and vision.</span></li>
</ul>
<p> </p>
</span>
POSITION SUMMARYThe Shift Supervisor oversees the control operations and the work performed by other control room positions. This role is responsible and accountable for the operation of all utility assets including; traditional Utility assets such as Power Plants, Transmission lines, Distribution, Substation, as well as non-utility behind the meter assets such as DERs and BESS. The Shift Supervisor directs electric system operations engineering by monitoring, planning, analysing, directing, and executing 24/7 grid operations. Directly responsible for managing Company generation and transmissionoperations functions to maintain safe and reliable electric service to prevent power outages. Monitors multiple switching and distribution operations centres showing operating conditions of lines and equipment throughout the system and adjusts or directs workers to make adjustments as conditions warrant. Takes responsibility for substation operations and other field personnel to de-energize malfunctioning circuits oradjust switches to ensure safety of all crews and the public as well as ensure safe and reliable operation of electrical systems. Ensures the stability and reliability of the electrical grid. You will be responsible for overseeing grid operations,managing renewable energy integration, and coordinating with various stakeholders to maintain grid balance and optimize renewable energy utilization. This role requires a deep understanding of grid operations, renewable energy technologies, and regulatory requirements. NATURE & SCOPEThe main functions of this position are:Supervise operational EPMS Dispatchers/Schedulers and report the performance in accordance withestablished Operational KPIsDevelop and review (where available) standard operating procedures in line with O&M Manual and OEM Recommendations Timely identify all requirements for successful and controlled EPMS operations. Develop and conduct training plans for operational subordinates JOB DETAILSDivision: Power Transmission Operations Group: Operations-PWEREPORTS TO: OHTL & EPMS O&M Manager LIAISE/COOPERATE: WITH: NGHC O&M-SPV+BESS-GHE-PTR, SEC, ENOWA<br>ACCOUNTABLE AREA KEY RESPONSIBILITIES Grid Operations Management:Supervise and coordinate day-to-day grid operations activities, including scheduling, dispatching, and real-time monitoring of energy generation and consumption. Implement and oversee operational procedures to ensure grid stability, reliability, and compliance with regulatory standards. Analyze grid performance data, identify potential issues, and develop strategies to optimize grid operations efficiency. Renewable Energy Integration:Develop and implement strategies for the seamless integration of renewable energy sources, such as wind, solar, and hydroelectric power, into the grid. Coordinate with renewable energy developers, transmission operators, and regulatory agencies to facilitate the connection of new renewable energy projects to the grid. Optimize renewable energy dispatch and curtailment strategies to maximize renewable energy utilization while maintaining grid stability. Emergency Response and Contingency Planning: Develop and maintain emergency response plans to address potential grid disturbances, extreme weather events, or equipment failures. Coordinate with internal teams, external stakeholders, and regulatory authorities during grid emergencies to ensure a timely and effective response. Conduct regular training exercises and drills to test emergency response procedures and enhance preparedness. Regulatory Compliance and Reporting:Stay informed about relevant regulatory requirements and industry standards related to grid operations and renewable energy integration. Ensure compliance with regulatory obligations, reporting requirements, and reliability standards set by regulatory authorities, such as FERC and NERC. Prepare and submit regulatory reports, compliance filings, and operational data as required by regulatory agencies. Stakeholder Collaboration and Communication: ·Collaborate with internal teams, external partners, renewable energy developers, and regulatory agencies to address grid operation challenges and promote renewable energy integration. Communicate effectively with stakeholders to provide updates on grid operations, renewable energy integration efforts, and regulatory compliance matters. Represent the organization in industry forums, working groups, and regulatory proceedings related to grid operations and renewable energy. Maintain safe and environmentally sustainable operation of power plants and associated networks. Monitor the implementation of safety procedures through the safety section under his/her jurisdiction. Provide leadership to the department staff, supervise, and manage their performance and development in line with the Organization’s goals, objectives, policies and regulations. Develop a departmental annual work plan and financial budget and monitor their implementation in line with the Business plan. Represent the company effectively and strategically in and to related industry groups, forums, and agencies. QUALIFICATIONSREQUIRED:Bachelor’s degree in electrical engineering, power systems engineering, or equivalent experience. Minimum of 10 years of experience in grid operations, preferably in a renewable energy generation-centric environment. 3 of which should be at a senior operation level Strong understanding of power system operation principles, grid control strategies, and renewable energy technologies. Knowledge of regulatory requirements and industry standards related to grid operations and renewable energy integration (e.g., FERC, NERC, IEEE). Excellent analytical, problem-solving, and decision-making skills. Effective communication and interpersonal skills, with the ability to collaborate with diverse stakeholders. · Leadership experience, with the ability to manage teams and coordinate complex projects. Professional certifications related to grid operations or renewable energy management are desirable. MINIMUM YEARS :10 Years MINIMUM YEARS OF MANAGERIAL EXPERIENCE: 5 Years SKILLS / TECHNICAL KNOWLEDGE AREAS:In addition to the experience and educational requirements, candidate should have a proven record of accomplishment:Good Interpersonal skills Financial management skills Analytical skills Ability to work under pressure. Demonstrated expertise in BA compliance operations and transmission issues. Proven skills in collaboration, project management, and teamwork Strong analytical skills able to interface customers desires and technical requirements. Good communication skills with external customers, partners, and suppliers Experienced in multi-cultural working environments. Team player with excellent team communication skills and knowledge sharing ability. Inclined to be a change agent with high energy and drive for innovation. Mentoring and coaching abilities Demonstrated ability to motivate & inspire others. Strong connection to the community and desire to help others.
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
Job TitleContent ManagerJob Description<p><b>Job title:</b><br><b><span>Content Manager</span></b></p><br><p><br><b>Your role:</b></p><br>The Content Manager is accountable for shaping the end-to-end content strategy and execution to strengthen brand equity, enhance consumer engagement, and drive measurable business outcomes.This role operates at the intersection of brand, digital, and commercial teams—translating consumer insights and business objectives into compelling, high-impact content across platforms. The role requires a balance of strategic thinking, data-driven decision-making, and execution excellence.<ul><li>Consumer-Centric Thinking: Anticipates audience needs and translates insights into relevant, engaging content that drives connection and recall.</li><li>Strategic Content Leadership: Builds cohesive, multi-channel content strategies aligned to brand positioning and business priorities, ensuring consistency across touchpoints.</li><li>Data-Driven Decision Making: Uses performance data and insights to continuously refine content strategy, formats, and messaging.</li><li>Execution Excellence: Delivers high-quality content at pace, ensuring strong attention to detail and adherence to brand standards.</li><li>Stakeholder Influence: Effectively collaborates with internal teams and external partners, aligning diverse stakeholders to deliver unified outcomes.</li><li>Own and deliver a clear, insight-led content strategy across digital, social, and campaign channels.</li><li>Develop and govern a structured content calendar aligned with brand and commercial priorities.</li><li>Translate business goals into compelling, platform-specific storytelling and narratives.</li><li>Partner with agencies and cross-functional teams to create, review, and optimize content assets.</li><li>Continuously track content performance and drive optimization through testing and insights.</li><li>Ensure consistency in tone, messaging, and visual identity across all consumer-facing content.</li><li>Brand & Marketing Teams | Digital & E-commerce Teams | Sales & Commercial Functions | External Agencies | Data & Analytics Teams</li></ul><p><b>You're the right fit if:</b></p><br><ul><li>Preferably 5+ years of relevant experience.</li><li>Strong storytelling and content strategy capabilities with experience across multi-channel ecosystems.</li><li>Analytical mindset with the ability to interpret data and convert insights into actions.</li><li>Strong communication and stakeholder management skills in a cross-functional environment.</li><li>High ownership, agility, and ability to manage multiple priorities in a fast-paced setup.</li><li>Demonstrates ownership, bias for action, and continuous learning mindset.</li><li>Drives collaboration and alignment across teams to deliver business impact.</li><li>KPIs include: content engagement (CTR, views, shares), audience growth, conversion impact, content quality, and consistency in brand execution.</li></ul><p><br><b>How we work together</b><br>We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.<br>Onsite roles require full-time presence in the company’s facilities.<br>Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.<br> </p><br><p><br><b>About Philips</b><br>We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.<br>• Learn more about our business.<br>• Discover our rich and exciting history.<br>• Learn more about our purpose.<br>If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here.</p><br><p>#Personalhealth</p><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5">
Preferred candidate </h2>
<div class="row is-m v-align-top t-small bg-mute">
<div class="col is-3 p5" data-automation-id="label_Years_of_experience">
<b>Years of experience</b>
</div>
<div class="col is-9 p5" data-automation-id="data_Years_of_experience">
No experience required </div>
</div>
<div class="row is-m v-align-top t-small ">
<div class="col is-3 p5" data-automation-id="label_Degree">
<b>Degree</b>
</div>
<div class="col is-9 p5" data-automation-id="data_Degree">
Bachelor's degree / higher diploma </div>
</div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p><strong>Leverage your expertise and join the dynamic team of a leading Saudi contractor focused on high-quality large-scale residential projects in Saudi Arabia.</strong></p><br><p>The <strong>Mechanical Construction Manager</strong> is responsible for leading and managing all mechanical construction activities across project sites, ensuring the successful execution of HVAC, plumbing, fire protection, and other mechanical systems in accordance with approved designs, quality standards, project schedules, and budget requirements. The role requires close coordination with engineering, civil, electrical, procurement, subcontractors, and site teams to ensure efficient project delivery throughout all construction phases.</p><br><strong>Key Accountabilities</strong><p><strong>The position involves:</strong></p><br><ul><li>Lead and manage all mechanical construction activities across multiple projects and site locations.</li><li>Oversee the installation and execution of HVAC, plumbing, firefighting, and other mechanical systems in accordance with approved drawings, specifications, and project requirements.</li><li>Coordinate with civil, electrical, architectural, procurement, planning, and QA/QC teams to ensure seamless project execution and multidisciplinary integration.</li><li>Monitor project progress, manpower productivity, subcontractor performance, and material availability to ensure timely completion of mechanical works.</li><li>Ensure all mechanical construction activities comply with company standards, project specifications, local authority regulations, and health and safety requirements.</li><li>Review and resolve technical and site-related mechanical issues while providing practical engineering solutions to maintain project schedules.</li><li>Manage mechanical subcontractors, site engineers, supervisors, and construction teams to achieve efficient project execution.</li><li>Participate in construction planning, work sequencing, resource allocation, and project coordination meetings.</li><li>Monitor project costs, productivity, material consumption, and construction risks while supporting cost-control initiatives.</li><li>Conduct regular site inspections, progress meetings, and performance reviews with project stakeholders.</li><li>Ensure accurate documentation, reporting, and control of all mechanical construction activities.</li><li>Support testing &amp; commissioning, snagging, project handover, and final close-out activities.</li></ul><strong>Knowledge, Skills, and Experience</strong><p><strong>We are Looking for: <br></strong></p><br><ul><li>Bachelor's Degree in <strong>Mechanical Engineering</strong>.</li><li>Minimum <strong>10–15 years</strong> of experience in mechanical construction and site management within large-scale construction projects.</li><li>Previous experience in <strong>residential, hospitality, and/or mixed-use developments</strong> is required.</li><li>Strong experience managing mechanical works including <strong>HVAC, plumbing, fire protection, and utility systems</strong>.</li><li>Previous experience working with <strong>main contractors or leading construction companies in Saudi Arabia</strong>.</li><li>Strong knowledge of mechanical construction methodologies, installation standards, testing &amp; commissioning, quality requirements, and safety regulations.</li><li>Familiarity with project planning, scheduling, and construction management processes.</li><li>Proficiency in AutoCAD, MS Office, and construction reporting tools.</li><li>Strong leadership, problem-solving, and decision-making skills.</li><li>Excellent communication, coordination, and stakeholder management abilities.</li><li>Ability to manage multiple fast-paced construction activities and deliver projects within tight deadlines.</li></ul> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5">
Preferred candidate </h2>
<div class="row is-m v-align-top t-small bg-mute">
<div class="col is-3 p5" data-automation-id="label_Years_of_experience">
<b>Years of experience</b>
</div>
<div class="col is-9 p5" data-automation-id="data_Years_of_experience">
5+ years </div>
</div>
<div class="row is-m v-align-top t-small ">
<div class="col is-3 p5" data-automation-id="label_Degree">
<b>Degree</b>
</div>
<div class="col is-9 p5" data-automation-id="data_Degree">
Bachelor's degree / higher diploma </div>
</div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>The Senior Maintenance Manager is responsible for leading and managing all maintenance activities across the manufacturing facility to ensure maximum equipment reliability, operational efficiency, safety, and production continuity. The role oversees preventive, predictive, and corrective maintenance programs for production machinery, utilities, and facility infrastructure, with a strong focus on minimizing downtime, optimizing maintenance costs, and supporting continuous improvement initiatives within a cable manufacturing environment.</p><br><p><strong>Key Responsibilities</strong></p><p><strong>Maintenance Management</strong></p><ul><li><p>Develop and implement maintenance strategies, policies, and procedures to ensure equipment reliability and operational excellence.</p></li><li><p>Lead and manage preventive, predictive, and corrective maintenance programs across all plant equipment and facilities.</p></li><li><p>Ensure timely response and resolution of equipment breakdowns to minimize production downtime.</p></li><li><p>Monitor equipment performance and establish maintenance KPIs to drive continuous improvement.</p></li><li><p>Oversee maintenance planning, scheduling, and resource allocation.</p></li></ul><p><strong>Asset Reliability & Continuous Improvement</strong></p><ul><li><p>Implement reliability-centered maintenance (RCM) and root cause analysis (RCA) methodologies.</p></li><li><p>Analyze equipment failures and develop corrective actions to prevent recurrence.</p></li><li><p>Lead initiatives to improve equipment availability, efficiency, and lifespan.</p></li><li><p>Support Lean Manufacturing, TPM (Total Productive Maintenance), and continuous improvement projects.</p></li></ul><p><strong>Cable Manufacturing Equipment Oversight</strong></p><ul><li><p>Ensure proper maintenance of cable manufacturing equipment including:</p><ul><li><p>Wire drawing machines</p></li><li><p>Stranding machines</p></li><li><p>Extrusion lines</p></li><li><p>Armoring machines</p></li><li><p>Cabling and laying-up machines</p></li><li><p>Testing and quality control equipment</p></li></ul></li><li><p>Ensure utilities such as compressors, chillers, HVAC systems, generators, and power distribution systems are maintained effectively.</p></li></ul><p><strong>Team Leadership</strong></p><ul><li><p>Lead, mentor, and develop maintenance engineers, supervisors, technicians, and contractors.</p></li><li><p>Establish performance objectives and conduct regular performance evaluations.</p></li><li><p>Identify training needs and ensure continuous technical development of maintenance personnel.</p></li><li><p>Promote a culture of accountability, safety, and teamwork.</p></li></ul><p><strong>Budget & Cost Control</strong></p><ul><li><p>Prepare and manage the annual maintenance budget.</p></li><li><p>Control maintenance costs while ensuring equipment reliability and safety.</p></li><li><p>Monitor spare parts inventory and optimize stock levels.</p></li><li><p>Evaluate and negotiate contracts with external service providers and suppliers.</p></li></ul><p><strong>Health, Safety & Compliance</strong></p><ul><li><p>Ensure compliance with company HSE policies and local regulatory requirements.</p></li><li><p>Promote safe maintenance practices and enforce lockout/tagout (LOTO) procedures.</p></li><li><p>Support audits, inspections, and certification requirements.</p></li><li><p>Ensure compliance with ISO standards and other applicable industry regulations.</p></li></ul><p><strong>Project Management</strong></p><ul><li><p>Lead plant maintenance-related capital projects, upgrades, and equipment installations.</p></li><li><p>Coordinate with production, engineering, procurement, and quality departments.</p></li><li><p>Participate in commissioning and start-up activities for new machinery and production lines.</p></li></ul><p><strong>Qualifications</strong></p><ul><li><p>Bachelor's Degree in Mechanical Engineering, Electrical Engineering, Electromechanical Engineering, or a related discipline.</p></li><li><p>Master's degree is an advantage.</p></li><li><p>Professional certifications such as CMRP, PMP, or Maintenance Management certifications are preferred.</p></li></ul><p><strong>Experience</strong></p><ul><li><p>Minimum 10–15 years of maintenance experience within a manufacturing environment.</p></li><li><p>At least 5 years in a senior maintenance leadership role.</p></li><li><p>Experience in cable manufacturing, metals, heavy industry, or continuous-process manufacturing is highly preferred.</p></li><li><p>Proven experience managing large maintenance teams and complex industrial assets.</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>.</p><p></p></section>
<h3 >About the Role</h3>
<p >SAP Saudi Arabia is seeking a <strong >Customer Success Manager</strong> to join its team in Riyadh. This full-time role involves guiding customers through their business journey with SAP solutions, focusing on increasing satisfaction, retention, renewals, references, and upsells for Cloud products within an assigned solution portfolio. Due to local Saudization mandates, this position is open exclusively to Saudi/GCC nationals. Official recruitment for this role begins in September 2026.</p>
<h3 >Program Overview: SAP Academy for Customer Success</h3>
<p >This role is part of the SAP Academy for Customer Success, a global development program designed for early-career talent. By applying to this pipeline position, candidates have the option to engage early in the application cycle for the program starting March 2027. The Academy offers a three-year journey that drives accountability and enhances productivity, enabling graduates to make an impact in customer-facing roles while fostering career longevity and leadership potential. This program provides full-time employment from day one with practical learning application.</p>
<h3 >Key Responsibilities</h3>
<ul >
<li >Work directly with customers to guide them through their business journey with SAP solutions.</li>
<li >Increase customer satisfaction, retention, renewals, references, and upsells for Cloud products within an assigned solution portfolio.</li>
<li >Oversee key customer milestones throughout the customer lifecycle, from deal signature through system provisioning, monitoring implementation progress, and business case achievement.</li>
<li >Serve as the strategic point of contact for the customer within the assigned solution portfolio and leverage appropriate resources across SAP functions to maintain overall customer health.</li>
<li >Successfully complete a 10-month learn-apply program, which includes classroom phases and field phases with the CSM team.</li>
<li >Immerse in multi-dimensional, experiential learning with a focus on digital transformation, global intelligence, human skills, business and technology acumen, solution/industry knowledge, and strategy/tools/process.</li>
<li >Enhance skills around solution portfolio, managing customer retention, and driving value realization.</li>
<li >Receive onboarding in the local market with on-the-job training and mentoring by a senior CSM professional in the field.</li>
</ul>
<h3 >Required Qualifications and Skills</h3>
<ul >
<li >2–3 years of experience supporting customers and driving business transformation, ideally in consulting or account management.</li>
<li >Proven ability to deliver strategic guidance and solutions that drive customer success and long-term value, coupled with experience in resolving issues and managing escalations.</li>
<li >A cooperative and productive approach to working relationships, internally and externally.</li>
<li >Strong ability to quickly learn new concepts, adapt to changing environments, and apply knowledge to deliver results.</li>
<li >An understanding of AI fundamentals, uses, and ethics, to identify business problems solvable with AI.</li>
<li >Strong Business Acumen, including demonstrated knowledge of business processes and/or industries.</li>
<li >A curious and agile mindset, with a passion for learning and the resilience to adapt in a fast-paced, evolving environment.</li>
<li >Strong problem-solving, project management, and creative thinking skills, with the ability to collaborate across teams and communicate ideas clearly and effectively.</li>
<li >Emotional intelligence and cultural awareness that support inclusive teamwork and thoughtful stakeholder engagement.</li>
<li >A growing foundation in business acumen and emerging technologies, especially artificial intelligence, paired with a results-oriented approach and the courage to take initiative.</li>
</ul>
<h3 >CSM Focus Areas</h3>
<p >The Customer Success Manager role may involve focus on the following areas:</p>
<ul >
<li >SAP Finance & Spend Management (F&S): Knowledge in key areas such as accounting, procurement, and supplier management, focused on boosting visibility, cutting costs, and improving efficiency.</li>
<li >S/4HANA Finance.</li>
<li >Finance & Quote to Cash (Q2C).</li>
<li >Procurement.</li>
<li >SAP Supply Chain Management (SCM): Knowledge in Supply Chain, Asset Management, Manufacturing, Logistics, or Product and Project lifecycle management.</li>
</ul>
<h3 >Work Environment and Program Details</h3>
<p >SAP supports a hybrid work setup, generally consisting of three days a week in the office or on-site with customers or partners, according to country-specific guidelines. The SAP Academy for Customer Success program includes a practical and immersive portion, which will likely involve participants spending four weeks, spread across two trips, in San Ramon, California. This experience is designed to provide hands-on learning and networking opportunities. During intensive phases of the program, full engagement and presence are critical to ensure maximum learning and success, and vacation will not be approved during these times.</p>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>POSITION SUMMARY Ensure staff is working together as a team. Inspect grooming and attire of staff and rectify any deficiencies. Communicate with guests, other employees, or departments to ensure guest needs are met. Respond to and try to fulfill any special banquet event arrangements. Set up banquet area/room, ensuring cleanliness and proper set up of furniture/equipment. Inspect and maintain table set-ups for cleanliness, neatness and agreement with group requirements and company standards, and resolve any problems. Document pertinent information in appropriate department logbook. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Develop and maintain positive working relationships with others, and support team to reach common goals. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Education: high school diploma or G.E.D. equivalent.</p><p>Related Work Experience: At least 1 year of related work experience.</p><p>Supervisory Experience: At least 1 year of supervisory experience.</p><p>License or Certification: None</p><p></p></section>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p>Position Summary</p><p>The Workshop Manager is responsible for leading end-to-end workshop operations within the Aftersales function, ensuring service excellence, technical quality, productivity, and profitability across all repair and maintenance activities.</p><p>The role acts as the operational backbone of the service center, driving labour utilisation, efficiency, and revenue performance while ensuring full compliance with OEM standards and dealership KPIs. The Workshop Manager directly impacts customer satisfaction (NPS/CSI), Fix-Right-First-Time (FRFT) performance, warranty governance, and overall aftersales commercial success.</p><p>By leading workshop teams, controlling operational costs, and ensuring high-quality service delivery, the role plays a critical part in maintaining dealership reputation and achieving sustainable business growth.</p><p>Key Responsibilities</p><p>Workshop Operations & Productivity</p><p>• Lead daily workshop operations to achieve labour sales, productivity, efficiency, and utilisation targets aligned with brand KPIs</p><p>• Manage workload distribution, bay allocation, technician capacity, and job progression to maximise throughput and minimise vehicle turnaround time</p><p>• Drive Fix-Right-First-Time (FRFT) performance and reduce repeat repairs and comebacks through strong technical governance</p><p>• Ensure adherence to OEM repair standards, service bulletins, diagnostic procedures, and workshop processes</p><p>• Monitor work-in-progress (WIP) and control ageing Repair Orders to ensure timely completion and revenue realisation</p><p>Financial & Commercial Performance</p><p>• Deliver workshop revenue, labour sales, and gross profit targets across mechanical, electrical, body & paint, and accessory operations</p><p>• Drive revenue growth through Vehicle Health Checks (VHC), menu pricing, and upselling opportunities via Service Advisors</p><p>• Control operational costs including consumables, overtime, sublet expenses, and warranty rework within approved budgets</p><p>• Analyse financial performance and implement corrective actions to improve profitability and cost efficiency</p><p>Customer Experience & Service Quality</p><p>• Champion customer satisfaction (CSI / NPS) by ensuring on-time delivery, quality repairs, and transparent communication</p><p>• Handle escalated customer complaints with full ownership and implement root cause corrective actions</p><p>• Work closely with Service Advisors to ensure accurate diagnosis, realistic promise times, and clear job approvals</p><p>• Ensure consistent service quality and customer experience across all workshop activities</p><p>Team Leadership & Development</p><p>• Lead, coach, and develop a team of Workshop Supervisors, Foremen, Team Leaders, Technicians, and Apprentices</p><p>• Build a high-performance culture focused on productivity, quality, accountability, and continuous improvement</p><p>• Manage technician certification, OEM training compliance, and skills development aligned with evolving vehicle technologies including EV/Hybrid</p><p>• Drive performance management, succession planning, and Saudization development within the workshop workforce</p><p>Warranty, Compliance & HSE</p><p>• Oversee warranty processes to ensure accuracy, documentation integrity, and minimisation of warranty debit notes</p><p>• Ensure full compliance with HSE standards, environmental regulations, and KSA labour and safety requirements</p><p>• Maintain workshop equipment, tools, and Special Service Tools (SSTs) in line with OEM and safety standards</p><p>• Ensure audit readiness for OEM, internal, and regulatory inspections</p><p>Reporting & Performance Management</p><p>• Monitor and report key workshop KPIs including labour hours sold, efficiency, productivity, FRFT, CSI, and gross profit</p><p>• Use DMS data (Kerridge, Autoline, SAP, Incadea, or equivalent) to analyse performance trends and identify improvement opportunities</p><p>• Prepare and present monthly performance reviews to Aftersales leadership and OEM stakeholders</p><p>• Drive continuous improvement initiatives based on data insights and operational performance gaps</p> </div><h2 class="h5">Skills</h2>
<div data-jb-field="skills"><p>Educational Requirements</p><p>• Bachelor’s Degree in Mechanical Engineering, Automotive Engineering, or a related technical discipline</p><p>• Advanced OEM certifications or technical leadership training is highly preferred</p><p>Experience Requirements</p><p>• Minimum 8–10 years of experience in automotive aftersales operations within a franchised dealership environment</p><p>• At least 3–5 years of experience in a Workshop Manager or equivalent leadership role</p><p>• Proven track record of managing high-volume workshop operations and achieving financial and operational KPIs</p><p>• Experience managing large technical teams (15+ technicians) within multi-bay workshop facilities</p><p>Technical Skills</p><p>• Strong knowledge of OEM diagnostic systems, repair standards, and workshop processes</p><p>• Proficiency in Dealer Management Systems (DMS) such as Kerridge, Autoline, SAP, Incadea, or equivalent</p><p>• Solid understanding of EV, hybrid systems, ADAS, and modern automotive technologies</p><p>• Strong financial and operational analysis capability using workshop KPIs and reporting tools</p><p>• Working knowledge of warranty systems, audit processes, and compliance standards</p></div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
Company:Oliver WymanDescription:<p>Oliver Wyman is looking to bring onboard an experienced professional as a <b>Recruiting Manager</b> in Middle East location to join our <b>IMEA Recruitment Team</b>!</p><br><p><b>This role will be based out of our Riyadh office.</b></p><br><p><b><u>Job Overview:</u></b></p><br><p>We are seeking a highly motivated and experienced Recruitment Manager to drive experienced hire recruitment across the Middle East while supporting Partner recruitment across the broader IMEA region.</p><br><p>In this highly visible role, you will manage the end-to-end recruitment lifecycle across all levels of seniority, from experienced professionals to Partner hires, while contributing to the execution of the regional talent acquisition strategy. Working closely with Partners, business leaders, and the wider recruiting team, you will identify, engage, and secure exceptional talent to support the firm's growth ambitions.</p><br><p>You will also play a key role in strengthening our employer brand, delivering an outstanding candidate experience, leveraging data to inform hiring decisions, and continuously improving recruitment processes across the region.</p><br><p>This is an exciting opportunity to join a dynamic, fast-paced market and work closely with IMEA Partners and senior stakeholders. The successful candidate will be a strategic recruiter with strong stakeholder management skills, commercial acumen, and a proven track record of attracting and securing high-calibre talent, including senior leaders and Partners.</p><br><p><b><u>Key Responsibilities:</u></b></p><br><ul><li><p>Partner with the Director of Recruiting to execute the experienced hire recruitment strategy across practice groups, aligned with regional business priorities and growth plans.</p><br></li><li><p>Partner with IMEA leadership to deliver Partner recruitment, including market mapping, executive search engagement, candidate assessment, and offer management.</p><br></li><li><p>Advise Partners and senior leaders on talent market trends, hiring strategies, and workforce planning.</p><br></li><li><p>Use data and market insights to monitor recruitment performance, identify opportunities, and continuously improve hiring outcomes.</p><br></li><li><p>Support regional talent acquisition initiatives and contribute to the ongoing evolution of the IMEA recruiting function.</p><br></li><li><p>Manage end-to-end recruitment across multiple searches, with a primary focus on experienced, leadership, and Partner-level hiring. Develop and execute innovative sourcing strategies to attract, engage, and secure exceptional talent across the Middle East.</p><br></li><li><p>Build and maintain strong talent pipelines through proactive sourcing, networking, referrals, and relationship management.</p><br></li><li><p>Deliver an exceptional candidate experience throughout the recruitment lifecycle while ensuring an efficient, inclusive, and high-quality hiring process.</p><br></li><li><p>Partner closely with hiring managers to define recruitment needs, provide market intelligence, and drive timely hiring decisions.</p><br></li><li><p>Manage relationships with executive search firms, recruitment agencies, and RPO providers to ensure high-quality delivery and value.</p><br></li><li><p>Collaborate with regional and global recruiting colleagues to share best practices and drive consistency across IMEA.</p><br></li><li><p>Coach and mentor members of the recruiting team, fostering collaboration, knowledge sharing, and continuous development.</p><br></li><li><p>Identify opportunities to streamline recruitment processes and improve operational efficiency.</p><br></li><li><p>Champion initiatives that strengthen Oliver Wyman's employer brand and enhance engagement with external talent communities.</p><br></li></ul><p><b><u>Experience Required:</u></b></p><br><ul><li><p>10+ years of recruitment or talent acquisition experience within a fast-paced, professional environment.</p><br></li><li><p>Proven experience managing end-to-end recruitment across multiple levels of seniority, including executive and Partner-level hiring.</p><br></li><li><p>Experience recruiting within professional services, management consulting, or another client-driven environment.</p><br></li><li><p>Strong understanding of the Middle East talent market, with knowledge of strategy consulting competitors, market trends, and talent availability.</p><br></li><li><p>Demonstrated ability to build trusted relationships and influence senior stakeholders within a complex, matrixed organization.</p><br></li><li><p>Experience using recruitment analytics and market insights to inform hiring strategies and support business decision-making.</p><br></li><li><p>Experience with workforce planning, hiring forecasts, and budget management.</p><br></li><li><p>Proven ability to lead recruitment initiatives, manage multiple priorities, and deliver results in a fast-paced environment.</p><br></li></ul><p><b><u>Skills & Attributes:</u></b></p><br><ul><li><p>Exceptional organizational and project management skills, with the ability to manage multiple priorities and competing deadlines.</p><br></li><li><p>Strong stakeholder management, communication, and influencing skills.</p><br></li><li><p>Advanced PowerPoint and Microsoft Excel skills, with the ability to analyse data and translate insights into compelling recommendations.</p><br></li><li><p>Strong commercial mindset with a proactive, solutions-oriented approach and the ability to work independently with minimal direction.</p><br></li><li><p>Experience using applicant tracking systems (ATS), recruitment technologies, and sourcing tools.</p><br></li><li><p>Creative, adaptable, and resilient, with a continuous improvement mindset and the ability to drive change.</p><br></li><li><p>Collaborative team player who thrives in a fast-paced, evolving environment.</p><br></li><li><p>High attention to detail, sound judgment, and a strong sense of ownership and accountability.</p><br></li></ul>Oliver Wyman is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit oliverwyman.com, or follow us on LinkedIn and X. Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, skin color, or any other characteristic protected by applicable law.Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person. </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5">
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<b>Years of experience</b>
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No experience required </div>
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Bachelor's degree / higher diploma </div>
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