AccorHotel jobs
378
Jobs Found
AccorHotel
Saudi - Riyadh
<p>Who we are looking for? We are looking for people who enjoy fun and laughter at work and are excited about a new brand and the company's amazing future growth and development opportunities. Someone who loves working as part of a team , who embodies integrity and compassion, can adapt to change in a fast-paced environment, enjoys exploring new things beyond the tried and tested and is driven by success. What Will You Do? Coaches, counsels and disciplines team members providing constructive feedback to enhance performance. Maintain complete knowledge at all times of: All hotel features/facilities/services, hours of operation. All room types, numbers, layout, decor, appointments and location. All room rates, special packages and promotions. Daily house counts and expected arrivals/departures/VIP s. Room availability status for any given day. Scheduled in-house group activities, locations and times. All hotel and departmental policies and procedures/ LQA and Forbes Standards. When on Overnight Shift, proceeds Night Audit, prepares and save/send all necessary reports as requested, checks and searches arrivals profiles and input in Opera, and prepares Mondrian Hotel News for all departments. Monitor check-in/check-out process; anticipate critical situations and assist wherever necessary to help alleviate the pressure and to process guests efficiently. Maintain positive guest relations at all times. Anticipate guests needs, respond promptly and acknowledge all guests, however busy and at whatever time of day.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Minimum 1 2 years of experience as a Duty Manager or in a similar hotel operations role.</li><li>Proficiency in Opera PMS and other relevant hotel software applications.</li><li>Excellent communication skills in English and Arabic (written and verbal).</li><li>Knowledge of additional languages is preferred.</li><li>Strong leadership, problem-solving, and decision-making skills.</li><li>Ability to work effectively under pressure and manage multiple operational priorities.</li></ul>
AccorHotel
Saudi - Riyadh
<p>Key Responsibilities Plan, schedule, and oversee planned preventive maintenance (PPM) and corrective/unplanned maintenance activities for electrical, mechanical, and electromechanical systems, machinery, and equipment. Monitor the condition and performance of machines and equipment to identify potential failures and minimize unexpected breakdowns and operational downtime. Lead troubleshooting, fault diagnosis, and repair activities for electrical, mechanical, and control system issues. Participate in new machinery installation, commissioning, testing, and production transfer projects , ensuring proper maintenance requirements and technical standards are established from the beginning. Take an active role in machine construction, modification, overhaul, refurbishment, and revision activities . Develop and maintain preventive maintenance schedules, checklists, technical procedures, and maintenance standards for all assigned equipment. Analyze recurring equipment failures and conduct root cause analysis (RCA) to identify corrective actions and prevent recurrence. Lead problem-solving and continuous improvement initiatives aimed at improving equipment reliability, efficiency, safety, and maintenance performance. Coordinate with Production and other operational departments to plan maintenance activities while minimizing disruption to operations. Manage and maintain accurate maintenance records, equipment history, work orders, breakdown reports, and technical documentation . Support the development and implementation of maintenance KPIs , including equipment availability, downtime, breakdown frequency, preventive maintenance completion, and maintenance response time. Manage spare parts and maintenance materials , including stock monitoring, critical spare identification, minimum stock levels, and timely replenishment. Review technical specifications and support the selection and procurement of spare parts, tools, equipment, and maintenance services . Coordinate and supervise external contractors and service providers during specialized maintenance, inspections, repairs, and equipment servicing. Ensure all maintenance activities are carried out in compliance with health, safety, environmental, and company requirements . Conduct regular inspections of machinery, equipment, electrical systems, and mechanical installations to ensure safe and reliable operation. Assist in preparing maintenance budgets, annual maintenance plans, and equipment replacement or capital expenditure proposals . Review equipment manuals, technical drawings, electrical diagrams, and manufacturer recommendations to ensure proper maintenance and repair practices. Support the implementation and improvement of Computerized Maintenance Management Systems (CMMS) and ensure maintenance data is accurately recorded and updated. Train, guide, and support maintenance technicians and team members in proper troubleshooting, repair, preventive maintenance, and safe working practices. Ensure that all maintenance activities are properly documented and completed within the required timeframe. Participate in equipment performance reviews, reliability improvement programs, and energy-efficiency initiatives . Maintain an adequate level of technical readiness to respond to urgent breakdowns and critical equipment failures. Recommend technical improvements, equipment upgrades, and process modifications to enhance reliability, productivity, energy efficiency, and operational performance . Perform any other maintenance and engineering responsibilities as assigned by management.</p><p><strong>Desired Candidate Profile</strong></p><b>Qualifications & Requirements</b><p>Bachelor s degree in Electrical, Mechanical, Mechatronics Engineering , or related field. Minimum 3 years of experience in maintenance engineering. Strong knowledge of electrical, mechanical, and electromechanical systems . Experience in preventive, corrective, and emergency maintenance . Strong troubleshooting and root cause analysis skills. Experience with PPM, CMMS, and maintenance planning . Knowledge of spare parts management and maintenance documentation . Ability to read technical drawings and electrical schematics . Good knowledge of HSE and maintenance safety procedures . Strong communication, problem-solving, and organizational skills. Proficiency in Microsoft Office and maintenance systems. Good command of English ; Arabic is an advantage.</p>
AccorHotel
Saudi - Riyadh
<p>Function as key member of the Hotel Executive Committee and Leadership Team, providing support and assistance to the Senior Managers and Executive Team. Partners closely with the General Manager and Executive Committee to translate strategic priorities into clear pre-opening and operating goals, structured action plans, and measurable outcomes. Ensure operation readiness and coordination of the hotel through respective Department Heads (Front Office, Housekeeping, Wellness, Food & Beverage, and Culinary). Sets a clear standard for luxury service through hands on leadership, emotional intelligence, and authentic personal connection. Provides disciplined oversight of staffing levels, productivity metrics, and operational KPIs to optimize both service delivery and financial performance. Oversees recruitment, onboarding and training of all operational colleagues. Establish and implement department policies, Standards Operating Policies and service standards according to Raffles brand and global rating organizations. Provide leadership that engages and motivates our team of exceptionally guest oriented Heartists. Provide coaching; leadership development; and goal setting with hotel department heads. Assist in the preparation of the pre-opening and annual Operations Budget/Plan and achieve the profit objectives therein. Brings proven pre-opening and project management experience required to navigate both short term operational initiatives and long range capital plans. Analyses guest feedback, quality metrics, and audit results to drive structured improvement plans and sustained excellence throughout the year. Provide active leadership role in the culture of Health and Safety and accident prevention Must possess and naturally exude a strong sense of style, polish, and discretion reflective of an ultra luxury flagship property. Assume the responsibilities of the General Manager in his/her absence</p><p><strong>Desired Candidate Profile</strong></p><p>Minimum 10 years of progressive hotel operations leadership experience, ideally within luxury or ultra luxury environments recognized by Forbes Travel Guide, or comparable global luxury rating organizations. Minimum 5 years in a senior leadership role (Hotel Manager, Director of Operations, Director of Rooms) within a Forbes rated, Leading Hotels of the World, or similarly acclaimed luxury hotel or resort. Bachelor's degree in hospitality management, Business, or a related field preferred. Proven experience leading complex, multi department operations, preferably within a luxury mixed use or residential hotel recognized for excellence in service, design, and guest experience. Strong working knowledge of luxury hotel systems, financial and labour reporting, and productivity tools, with demonstrated experience meeting the standards and rigor associated with top tier luxury rankings and brand audits. Proven team-leader with outstanding motivational skills and coaching ability. Ability to motivate developing leaders to act as entrepreneurs while implementing innovative, profit driven, guest satisfaction oriented solutions. Comfortable working evenings, weekends, holidays and various schedules</p><p>A calm, emotionally intelligent leader who thrives in dynamic environments. Warm, composed, and deeply service oriented, even under pressure. Highly analytical with sound judgment and attention to detail. Naturally curious, proactive, and solution focused. Committed to creating an exceptional place to work, stay, dine, and return to.</p>
AccorHotel
Saudi - Riyadh
<p>Prepare all potentially hazardous foods at the correct temperatures and in accordance with HACCP and food safety guidelines. Follow appropriate personal hygiene procedures to ensure that all food served to guests is safe for consumption, including proper hand washing and disinfection, wearing the required hat/hairnet, clean uniform, and appropriate footwear. Be responsible for preparing, producing, and presenting all food items related to the Garde Manger section according to the established recipes and hotel standards. Ensure that all food items included in the daily menu, buffet, banquet, and la carte requirements are prepared and ready for service on time. Maintain the required personal grooming and kitchen hygiene standards, including clean and well-maintained hair, appropriate facial hair, clean uniform, and proper personal hygiene. Make the best possible use of available ingredients while maintaining the required quality, portion size, and presentation standards. Inform the Sous Chef or Junior Sous Chef of the materials and ingredients required for the following day to ensure that they are requested and provided from the storage areas. Assist in designing, preparing, and arranging decorations required for buffet displays, cold food presentations, salads, appetizers, and other Garde Manger products. Pay close attention to the quantities and portion sizes planned for all food items in order to maintain consistency and control food costs. Store food products and prepared items at the workstation in the correct manner, including proper covering, labeling, dating, temperature control, and storage conditions. Maintain the highest standards of hygiene, cleanliness, food safety, and health conditions within the workstation and Garde Manger section. Perform all duties related to the Garde Manger section and follow all instructions, recipes, preparation methods, and operational procedures provided by the Executive Chef and Sous Chef. Be responsible for all mise en place, preliminary preparations, and operational checks within the assigned section during working hours. Ensure that food is prepared according to the daily buffet program, banquet requirements, la carte orders, and production plan for the Garde Manger section. Prepare all food items according to the approved standard recipes in order to maintain consistent portions, taste, quality, and presentation. Present food in an attractive and appealing manner and ensure that all decorations and presentations comply with the hotel s standards. Coordinate and exchange information with other kitchen sections to ensure smooth operation, proper timing, and continuous food service. Ensure that storage areas belonging to the Garde Manger section are always clean, organized, properly labeled, and maintained according to food safety standards. Assist the Stewarding Supervisor and Stewarding team in maintaining the highest standards of cleanliness, sanitation, and hygiene within the kitchen. Complete and maintain all records related to food preparation, storage, cooking, temperature control, and presentation as required by the Food Safety Management System</p><p><strong>Desired Candidate Profile</strong></p><p>Diploma or Degree in Culinary Arts, Hospitality, or related field. Minimum 4 6 years of culinary experience, preferably in luxury hotels or upscale restaurants. Strong knowledge of cold kitchen preparation, salads, dressings, appetizers, charcuterie, and buffet presentation. Understanding of food safety and hygiene standards (HACCP or equivalent). Strong leadership and team management skills. Excellent organizational and time management abilities. Attention to detail and creativity in food presentation. Ability to work in a fast-paced kitchen environment.</p>
AccorHotel
Saudi - Riyadh
<p>Oversee daily kitchen operations, including food preparation, cooking, and plating, while maintaining the highest standards of quality and presentation. Supervise, train, and mentor kitchen staff, fostering a collaborative and supportive work environment that encourages professional growth and development. Develop and customize menus in partnership with the Executive Chef, incorporating innovative techniques and seasonal ingredients while analyzing cost implications. Ensure strict adherence to food safety regulations, FSSAI compliance, and hygiene protocols across all kitchen areas. Manage inventory, monitor food costs, and implement efficient systems to minimize waste while maintaining product quality. Conduct regular quality assurance checks on all dishes and ingredients, providing constructive feedback to kitchen team members. Organize and coordinate kitchen workflows to optimize efficiency and meet service demands during peak hours. Analyze kitchen performance metrics and implement data-driven improvements to enhance productivity and profitability. Communicate transparently with front-of-house staff to ensure seamless service and address any customer concerns related to food quality. Stay current with culinary trends, techniques, and best practices, bringing fresh ideas and innovative approaches to the kitchen. Support the Executive Chef in strategic planning, budgeting, and long-term kitchen development initiatives.</p><p><strong>Desired Candidate Profile</strong></p><p>Minimum 8-10 years of professional culinary experience in established kitchens. Minimum 3-5 years in a supervisory or leadership role within a kitchen environment. Proven experience in fine dining, upscale restaurants, or premium hospitality establishments. Experience managing kitchen budgets, inventory, and food cost controls.</p>
AccorHotel
Saudi - Riyadh
<p>Lead and manage the daily operations of the kitchen, ensuring smooth workflow and efficient service. Plan, develop, and implement menus in line with the restaurant concept, culinary standards, and guest expectations. Supervise food preparation, cooking, and presentation to ensure consistent quality, taste, portion size, and presentation. Lead, train, motivate, and develop the kitchen team to maintain high standards of performance and professionalism. Ensure compliance with food safety, hygiene, sanitation, and HACCP standards at all times. Monitor food quality, freshness, and proper storage conditions throughout the kitchen. Manage food costs, portion control, inventory, purchasing, and minimize food waste. Coordinate with other departments to ensure smooth operations and timely food service. Handle special requests, VIP requirements, events, and guest preferences when required. Conduct regular quality checks and ensure that all dishes meet the approved recipes and presentation standards. Assist in menu engineering, recipe development, costing, and pricing to maximize profitability.</p><p><strong>Desired Candidate Profile</strong></p>Diploma or Degree in Culinary Arts, Hospitality Management, or a related field . Minimum 5 7 years of culinary experience , with at least 2 3 years in a supervisory or leadership role . Previous experience as a Chef de Cuisine or Sous Chef , preferably in a luxury hotel or upscale restaurant. Advanced knowledge of culinary techniques, menu planning, recipe development, and food preparation . Strong leadership, team management, and staff development skills . Excellent knowledge of food safety, hygiene, sanitation, and HACCP standards . Proven experience in food cost control, inventory management, purchasing, and recipe costing . Excellent organizational, time management, and problem-solving skills . Ability to work effectively under pressure in a fast-paced kitchen environment . Strong creativity and attention to detail, with the ability to develop innovative dishes and menus . Excellent communication and interpersonal skills , with the ability to coordinate effectively with different hotel departments. Fluency in English ; additional languages are an advantage.
AccorHotel
Saudi - Riyadh
<p><strong>Key Responsibilities</strong> Ensure a warm welcome and professional farewell for all guests, creating a positive and memorable guest experience. Organize and coordinate special events, VIP arrivals, and personalized guest experiences according to guest preferences. Monitor guest satisfaction and feedback and implement appropriate actions to improve the overall guest experience. Train, coach, and support team members in guest relations, service standards, and hospitality best practices . Maintain accurate guest records, preferences, and special requests in the hotel management system to support personalized service. Assist in developing and implementing initiatives to improve guest satisfaction, engagement, and loyalty . Handle guest complaints and concerns professionally, ensuring timely resolution and appropriate follow-up. Coordinate closely with Front Office, Housekeeping, Food & Beverage, Concierge, and other departments to ensure seamless guest service. Manage guest communications, including correspondence, special requests, pre-arrival arrangements, and follow-up. Monitor service quality and ensure compliance with Novotel service standards and hotel policies across all guest touchpoints. Assist in coordinating concierge services, transportation, activities, and other guest requests. Support the Guest Relations Manager in maintaining high levels of guest satisfaction and operational efficiency .</p><p><strong>Desired Candidate Profile</strong></p><p>Bachelor s degree in Hospitality Management, Business Administration , or a related field. Fluency in English and Arabic with excellent verbal and written communication skills. Minimum 3 years of experience in Guest Relations, Front Office, or hospitality management, preferably within a hotel environment. Strong leadership, communication, and team management skills . Excellent customer service, problem-solving, and complaint-handling abilities. Strong attention to detail and the ability to remain professional and composed under pressure. Proficiency in hotel management systems and Microsoft Office . Good understanding of hospitality service standards and guest experience practices . Ability to work flexible shifts, including weekends and public holidays . Strong interpersonal and cross-cultural communication skills.</p>
AccorHotel
Saudi - Riyadh
<p>As Public Relations Manager, you will develop and execute the hotel s Public Relations strategy, manage media relationships, oversee high-impact events, and ensure consistent internal and external communication aligned with brand and corporate standards. You will act as the guardian of the hotel s public image protecting it, elevating it, and amplifying it.</p><p>Public Relations Strategy & Planning</p><ul><li>Establish and manage a yearly (or half-yearly) PR action plan and budget</li><li>Drive proactive PR initiatives to maximize brand exposure</li><li>Align property-level PR with corporate direction and brand standards</li></ul><p>Media Relations</p><ul><li>Cultivate and maintain strong relationships with journalists, editors, influencers and media representatives</li><li>Draft and approve press releases, media pitches and PR materials</li><li>Organize press conferences, interviews and media appearances</li><li>Host press cocktails and press lunches at the hotel</li><li>Monitor media coverage and track PR campaign performance</li></ul><p>Events & Brand Activation</p><ul><li>Lead preparation, organization and follow-up of PR events</li><li>Represent the hotel at conferences, exhibitions and industry events</li><li>Collaborate cross-functionally to support Rooms, F&B and Banquet sales through PR initiatives</li></ul><p>Crisis Communication</p><ul><li>Develop crisis communication strategies</li><li>Respond effectively and professionally to reputational risks</li></ul><p>Internal Public Relations</p><ul><li>Keep hotel staff informed of relevant company and brand updates</li><li>Support internal communications and contribute to corporate publications</li><li>Collaborate with other Accor properties for cross-marketing initiatives</li></ul><p>Corporate Alignment</p><ul><li>Work closely with Corporate Public Relations on group initiatives</li><li>Participate in annual PR workshops</li><li>Maintain strong knowledge of brand positioning and group standards</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Bachelor s degree in Public Relations, Communications or related field</p><p>Minimum 2 years experience in Vietnam in public relations (hospitality experience strongly preferred)</p><p>Strong leadership capability and ability to influence senior stakeholders</p><p>Excellent written and verbal communication skills</p><p>Confident spokesperson with polished presentation skills</p><p>Strategic thinker with strong crisis management ability</p><p>Commercial awareness and understanding of luxury brand positioning</p>
AccorHotel
Saudi - Riyadh
<p>JOB OVERVIEW The Security Supervisor is responsible for overseeing day-to-day security operations at FAENA, ensuring the safety of guests, employees, and resort assets. The role supervises security officers, monitors patrols and surveillance systems, responds to incidents, and enforces safety procedures while maintaining a discreet, professional approach aligned with ultra-luxury hospitality standards. DUTIES AND RESPONSIBILITIES Supervise daily security operations across assigned resort areas. Lead and monitor security officers during patrols, shifts, and post assignments. Ensure all access points, entrances, and restricted areas are properly controlled. Monitor CCTV systems, alarm systems, and security equipment to detect and respond to incidents. Respond promptly to security incidents, disturbances, and emergencies. Report and document incidents accurately and escalate issues to the Security Manager when necessary. Conduct regular inspections of resort premises to identify safety or security risks. Enforce resort security policies, procedures, and access control standards. Assist in managing VIP guest security arrangements when required. Support crowd control and safety measures during events, peak periods, and special operations. Coordinate with Front Office, Engineering, Housekeeping, and other departments for operational security needs. Ensure proper handover between shifts and maintain accurate logbook records. Conduct toolbox talks and briefings for security staff at the start of shifts. Ensure all security personnel are properly groomed, trained, and following standards. Assist in emergency response situations, including evacuations and drills. Monitor contractor, vendor, and visitor access to ensure compliance with security procedures. Maintain confidentiality and professionalism in all guest and operational matters.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>High school diploma required; diploma or degree in Security Management, Criminology, or related field preferred.</li><li>3 5 years of experience in security operations, preferably in hospitality, luxury hotels, or large-scale resorts.</li><li>Prior experience in a supervisory security role is highly preferred.</li><li>Basic certifications in first aid, fire safety, or emergency response are an advantage.</li><li>Knowledge of CCTV systems, access control, and security procedures.</li><li>Familiarity with local safety regulations and compliance standards.</li><li>Proficiency in English; additional languages are an advantage.</li></ul>
AccorHotel
Saudi - Riyadh
<p>We're looking for a visionary and results-driven Commercial Director to join our organization in Riyadh, Saudi Arabia. In this pivotal leadership role, you will drive commercial excellence across all revenue-generating functions, leading strategic initiatives that maximize profitability, market share, and organizational growth. You'll work collaboratively with cross-functional teams to develop and execute innovative commercial strategies that align with our brand vision and business objectives, while maintaining a customer-focused approach that delivers exceptional value.</p><p>Lead and direct all commercial activities including sales, marketing, revenue management, and business development to achieve organizational targets and drive sustainable growth</p><p>Develop and implement strategic commercial plans that optimize revenue streams, enhance market positioning, and improve overall profitability across all business units</p><p>Analyze market trends, competitive landscape, and customer insights to identify opportunities for innovation and competitive differentiation in the Riyadh market</p><p>Manage P&L responsibilities, oversee budgets, and ensure efficient resource allocation while maintaining financial discipline and accountability</p><p>Build, mentor, and motivate high-performing commercial teams, fostering a collaborative culture that encourages professional development and excellence</p><p>Establish and monitor key performance indicators (KPIs), analyze performance data, and provide transparent reporting to senior leadership on commercial metrics and outcomes</p><p>Negotiate and manage strategic partnerships, vendor relationships, and commercial contracts to maximize value and support business objectives</p><p>Champion customer-focused initiatives that enhance market reputation, drive customer loyalty, and create sustainable competitive advantages</p><p>Ensure all commercial activities align with organizational brand standards, compliance requirements, and regional market dynamics</p><p>Lead change management initiatives and drive organizational transformation to adapt to evolving market conditions and business priorities</p><p><strong>Desired Candidate Profile</strong></p><p><strong>Required Skills & Competencies:</strong> Strategic business planning and commercial strategy development Sales leadership and revenue optimization Marketing strategy and digital marketing expertise Financial acumen with strong P&L management capabilities Data analytics and business intelligence analysis Negotiation and contract management skills Stakeholder management and relationship building Team leadership and talent development Communication and interpersonal skills Time management and organizational abilities</p><p><strong>Required Experience:</strong> Minimum 8 10 years of commercial leadership experience in a dynamic, results-oriented organization Proven track record of driving revenue growth, market share expansion, and profitability improvement Experience managing multi-functional teams and leading cross-departmental initiatives Demonstrated success in developing and executing commercial strategies that deliver measurable business results Experience in competitive market analysis and strategic positioning</p><p><strong>Required Education:</strong> Bachelor's degree in Business, Commerce, Marketing, Economics, or related field</p><p><strong>Preferred Qualifications:</strong> Master's degree in Business Administration (MBA) or related field Experience in the Middle Eastern market or familiarity with regional business practices Knowledge of global distribution systems and digital marketing platforms Experience in luxury or premium service sectors Certification in revenue management or commercial leadership</p><p><strong>Domain Expertise:</strong> Revenue management and optimization Market analysis and competitive intelligence Brand strategy and alignment Budget management and financial forecasting KPI development and performance tracking Change management and organizational development</p>
AccorHotel
Saudi - Riyadh
<p>We are seeking an experienced and passionate Sous Chef to join our culinary team in Riyadh, Saudi Arabia. As Sous Chef, you will work closely with our Executive Chef to deliver exceptional dining experiences while maintaining the highest standards of culinary excellence and operational efficiency. This is an ideal opportunity for a detail-oriented culinary professional who thrives in a dynamic, fast-paced kitchen environment and is committed to mentoring and inspiring kitchen staff. Assist the Executive Chef in planning, developing, and implementing daily menus that cater to diverse dietary preferences and nutritional requirements, including local and international cuisines Supervise the preparation, cooking, and plating of dishes to ensure consistency, quality, and adherence to established recipes and culinary standards Lead and mentor kitchen staff by providing guidance on proper cooking techniques, food handling procedures, and workplace safety protocols in a supportive and motivational manner Monitor and maintain strict food safety and hygiene standards in compliance with local Saudi Arabian regulations and organizational policies, including HACCP principles Manage kitchen inventory, track food costs, and implement cost control measures to optimize operational efficiency and profitability Collaborate with the Executive Chef to ensure smooth kitchen operations during peak service hours and manage kitchen scheduling effectively Conduct quality control inspections on all prepared dishes before service and address any issues promptly and decisively Train kitchen personnel on new recipes, cooking methods, food safety procedures, and best practices to foster continuous improvement and professional development Maintain clean, organized workstations throughout the kitchen and ensure proper storage of ingredients and equipment Communicate effectively with the front-of-house team to gather feedback, understand customer preferences, and continuously enhance the dining experience Demonstrate flexibility and resilience in adapting to changing menu requirements, seasonal ingredients, and special dietary accommodations</p><p><strong>Desired Candidate Profile</strong></p><p>Significant professional experience in culinary operations, with proven expertise in upscale or fine dining establishments Advanced knowledge of culinary preparation techniques, cooking methods, and menu development with a focus on innovation and excellence Comprehensive understanding of food safety standards, hygiene protocols, and HACCP principles applicable to commercial kitchens Demonstrated experience supervising and leading kitchen staff in high-volume food service environments Strong proficiency in inventory management, food cost analysis, and budget control to drive operational efficiency Excellent organizational and time management skills with the ability to multitask effectively in a dynamic, fast-paced environment Outstanding communication and interpersonal skills with the ability to lead, motivate, and develop team members Knowledge of diverse dietary requirements and accommodations, including vegetarian, vegan, and allergen-free options Familiarity with catering management software and modern kitchen equipment (preferred) Ability to work flexible schedules, including early mornings, evenings, and peak service hours Culinary certification or formal culinary training from a recognized institution (preferred) Food safety certification or willingness to obtain certification (recommended) Strong problem-solving abilities and composure under pressure during high-demand service periods Passion for culinary excellence, continuous learning, and staying current with culinary trends and techniques Physical stamina and ability to work in a demanding kitchen environment for extended periods Understanding of local Saudi Arabian food regulations and cultural dietary considerations</p>
AccorHotel
Saudi - Riyadh
<p>Knows the market and seeks constant information about changes (prices, products available, etc.) Knows all importing procedures, purchasing dispositions and receiving procedures. To purchase all food and non-food items for the operational needs. Has to purchase the best quality of goods available (according to the management) at the best price possible. If necessary he/she involves the relevant Department Head or the GM into negotiations with suppliers. Compares quality and prices permanently between the suppliers. Maintains regular contact with his/her colleagues of other Rixos properties in the area for information exchange. Keeping of the filing cabinet with all information such as supplier, price, quantity, etc. constantly up-dated. Places only orders where a duly signed purchase request from the General Manager exists. Is responsible to get at least 3 quotations on each purchase request. Takes advice from the Executive Chef or other Department Heads in regard of quality and quantity. Samples of goods he/she has to pass to the involved departments. Works close together with the store keeper and ensures store space of delivered goods and dispositions of goods (FIFO systems to adhere). Goes personally to the markets to be aware of shortages, recent price changes and seasonal situations. (Market survey) Keeps the management constantly informed about all happenings in the market concerning the business? Is personally responsible that needed goods are delivered in time. Is not allowed to take any commissions, personal advantages or gifts offered by any supplier. Submits ideas, alternatives and new products to the management according to the company policy.</p><p><strong>Desired Candidate Profile</strong></p><p>Bachelor s degree in Supply Chain Management, Procurement, Business Administration, Hospitality Management, or a related field. Minimum 5 years of purchasing/procurement experience, with at least 3 years in a 5-star hotel or luxury hospitality environment.</p>
AccorHotel
Saudi - Riyadh
<p>The Quality Manager is responsible for overseeing the development, implementation, and continuous improvement of quality standards across all departments of the property. This role plays a key part in ensuring a consistently exceptional guest experience. Working closely with department heads and leadership, the Quality Manager supports operational teams by embedding a culture of excellence, accountability, and innovation driving service consistency, compliance, and guest satisfaction.</p><p><strong>Key Responsibilities</strong></p><ul><li>Design, implement, and monitor property-wide quality assurance programs, SOPs, and service standards.</li><li>Conduct regular audits and inspections across all operational areas to ensure compliance with brand, health, safety, and regulatory standards.</li><li>Track and report on KPIs related to guest satisfaction, service delivery, and operational consistency.</li><li>Analyze guest feedback to identify trends and areas for improvement.</li><li>Lead root-cause analysis of service failures and collaborate with departments on corrective actions and guest recovery plans.</li><li>Champion a proactive guest-centric culture.</li><li>Support People & Culture in developing service training programs tied to guest feedback and brand pillars.</li><li>Conduct quality-focused training sessions to reinforce standards and empower Heartists in delivering personalized luxury experiences.</li><li>Coach and mentor departmental trainers and supervisors on service quality best practices.</li><li>Maintain a centralized dashboard of quality metrics, feedback channels, and audit results.</li><li>Present regular quality performance reviews to the leadership team, highlighting wins, risks, and areas for improvement.</li><li>Lead cross-functional initiatives to elevate service standards and operational efficiency.</li><li>Facilitate brainstorming sessions and quality improvement projects with various departments</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Proven experience in Quality Management, Guest Experience, or Operational Excellence, ideally within the luxury hospitality sector.</li><li>Strong knowledge of international service and quality standards, including LQA and HACCP.</li><li>Demonstrated ability to analyze guest feedback, performance data, and audit results to drive continuous service improvement.</li><li>Exceptional attention to detail, critical thinking, and problem-solving skills, with a focus on service consistency and operational compliance.</li><li>Strong interpersonal and communication skills, with a collaborative leadership style that builds trust and engagement across all levels.</li><li>Experience working with guest feedback and audit platforms and familiarity with performance measurement tools and dashboards.</li><li>Culturally aware and emotionally intelligent, with a high degree of discretion and professionalism in guest and team interactions.</li><li>Deep understanding of luxury service expectations, brand standards, and the delivery of personalized guest experiences.</li><li>Ability to thrive in a high-paced, evolving environment, managing priorities while maintaining a focus on quality and excellence.</li><li>Solid understanding of local health, safety, and compliance regulations, ensuring strict adherence to all legal and operational requirements.</li></ul>
AccorHotel
Saudi - Riyadh
<p>We are seeking a highly skilled and professional Cluster Security Manager to oversee security operations for our prestigious Raffles & Fairmont properties in Umluj, Saudi Arabia. In this leadership role, you will be responsible for developing and implementing comprehensive security strategies across the cluster while ensuring the safety of guests, staff, and assets. The ideal candidate will demonstrate exceptional decision-making abilities, strong analytical skills, and a commitment to maintaining the highest security standards in a luxury hospitality environment.</p><p>Develop, implement, and oversee security policies, procedures, and protocols across all cluster properties to ensure compliance with local regulations and international best practices</p><p>Lead, train, and supervise security personnel, conducting regular performance reviews and fostering a culture of accountability and professional excellence</p><p>Conduct comprehensive risk assessments and threat analyses to identify vulnerabilities and recommend preventive measures</p><p>Manage security systems and technology infrastructure, including access control, surveillance, and alarm systems, ensuring optimal functionality and integration</p><p>Respond promptly to security incidents and emergencies, coordinating with local authorities and implementing crisis management procedures</p><p>Monitor and analyze security incidents, preparing detailed reports and implementing corrective actions to prevent recurrence</p><p>Collaborate with hotel management, operations, and guest services teams to balance security requirements with exceptional guest experiences</p><p>Maintain detailed security records, documentation, and audit trails in compliance with organizational and regulatory standards</p><p>Conduct regular security audits and inspections to verify adherence to established protocols and identify areas for improvement</p><p>Develop and deliver security training programs for staff at all levels, emphasizing awareness and emergency response procedures</p><p>Manage security budgets and vendor relationships, optimizing resources while maintaining service quality</p><p>Stay current with emerging security threats, industry trends, and technological advancements in the hospitality sector</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Minimum 5 years of progressive experience in security management, with at least 3 years in a leadership or supervisory capacity</li><li>Proven expertise in hospitality or luxury property security operations</li><li>Strong knowledge of security systems, including access control, CCTV surveillance, and alarm management</li><li>Demonstrated ability to analyze complex security situations and develop effective solutions</li><li>Excellent organizational and time management skills with the ability to manage multiple priorities simultaneously</li><li>Proficiency in security management software and Microsoft Office applications</li><li>Advanced communication and interpersonal skills with the ability to lead diverse teams and interact professionally with guests and stakeholders</li><li>Thorough understanding of emergency response procedures and crisis management protocols</li><li>Knowledge of local Saudi Arabian security regulations and international security standards</li><li>Ability to work flexible hours, including nights, weekends, and on-call availability for emergencies</li><li>Strong attention to detail and commitment to maintaining confidentiality and discretion</li><li>Physical capability to perform security rounds and respond to incidents as needed</li><li>Preferred: Certification in security management or hospitality security</li><li>Preferred: Experience with advanced security technologies and threat assessment methodologies</li></ul>
AccorHotel
Saudi - Riyadh
<p>Raffles The Red Sea is seeking an experienced and visionary Director of Operations to lead all operational aspects of our luxury resort in Umluj, Saudi Arabia. In this pivotal role, you will oversee the seamless execution of daily operations while driving strategic initiatives that enhance guest experiences and operational excellence. The ideal candidate will demonstrate exceptional leadership capabilities, decisive decision-making skills, and a commitment to maintaining the highest standards of hospitality.</p><p>Develop and implement comprehensive operational strategies and policies that align with organizational objectives and luxury hospitality standards</p><p>Oversee all operational departments, including front office, housekeeping, food and beverage, maintenance, and security, ensuring seamless coordination and efficiency</p><p>Manage operating budgets, monitor financial performance, and analyze key performance indicators (KPIs) to optimize profitability and resource allocation</p><p>Lead, mentor, and develop operations team members, fostering a culture of excellence, accountability, and continuous improvement</p><p>Ensure compliance with all local regulations, safety protocols, and international hospitality standards specific to Saudi Arabian operations</p><p>Maintain and enhance guest satisfaction levels by implementing quality assurance programs and addressing operational challenges proactively</p><p>Manage vendor relationships, negotiate contracts, and oversee procurement to ensure cost-effectiveness without compromising quality</p><p>Conduct regular property inspections and implement corrective actions to maintain facility standards and guest-facing areas</p><p>Collaborate with senior leadership to drive revenue optimization, operational efficiency, and strategic growth initiatives</p><p>Prepare and present detailed operational reports, performance metrics, and recommendations to executive management</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Minimum 10 years of progressive operations management experience in luxury hospitality environments</li><li>Proven track record of successfully managing large-scale resort or hotel operations with multi-million dollar budgets</li><li>Demonstrated expertise in P&L management, financial analysis, and budget optimization</li><li>Strong leadership and team management skills with the ability to inspire and develop high-performing teams</li><li>Comprehensive knowledge of hospitality operations, guest service standards, and industry best practices</li><li>Experience with property management systems and hospitality technology platforms</li><li>Excellent analytical and problem-solving abilities with strong attention to detail</li><li>Outstanding communication and interpersonal skills with the ability to work effectively across all organizational levels</li><li>Knowledge of Saudi Arabian business practices, regulations, and cultural considerations is highly desirable</li><li>Project management experience and proven ability to implement operational improvements and process optimization</li><li>Proficiency in data analysis and performance metrics interpretation</li><li>Flexibility and adaptability to work in a dynamic, fast-paced luxury hospitality environment</li></ul>
AccorHotel
Saudi - Riyadh
<p>The Engineering Administrative Assistant provides administrative, coordination, and documentation support to the Engineering Department. The role supports the Director of Engineering and engineering team in daily operations, reporting, procurement follow-up, documentation, contractor coordination, and departmental communication. The position requires strong organizational skills, attention to detail, professional communication, and the ability to coordinate effectively with internal departments, contractors, suppliers, and other stakeholders.</p><p>Key Responsibilities</p><ul><li><strong>Administrative & Department Support</strong><ul><li>Provide daily administrative support to the Director of Engineering and Engineering Department.</li><li>Prepare correspondence, reports, presentations, memos, and official departmental documents.</li><li>Maintain organized electronic and physical filing systems for engineering records.</li><li>Manage departmental schedules, meetings, appointments, and follow-ups.</li><li>Prepare meeting agendas and minutes and follow up on assigned action points.</li><li>Coordinate communication between Engineering and other hotel departments.</li></ul></li><li><strong>Engineering Documentation & Reporting</strong><ul><li>Maintain records of preventive maintenance, corrective maintenance, inspections, and technical reports.</li><li>Assist in preparing daily, weekly, and monthly Engineering reports.</li><li>Maintain updated records for equipment, assets, warranties, service contracts, certificates, and technical documentation.</li><li>Support documentation related to CMMS and engineering work orders.</li><li>Maintain records of incidents, breakdowns, technical observations, and corrective actions.</li><li>Assist in tracking project, snagging, DLP, and handover documentation when required.</li></ul></li><li><strong>Procurement & Financial Follow-Up</strong><ul><li>Prepare and follow up Purchase Requests (PR), Purchase Orders (PO), and engineering material requests.</li><li>Coordinate with Procurement and Finance regarding quotations, approvals, deliveries, and invoices.</li><li>Maintain records of engineering purchases, quotations, invoices, and departmental expenses.</li><li>Follow up with suppliers and contractors regarding pending materials, spare parts, and services.</li><li>Assist the Director of Engineering in tracking departmental CAPEX and OPEX items.</li></ul></li><li><strong>Contractor & Supplier Coordination</strong><ul><li>Coordinate appointments, site visits, and access requirements for contractors and suppliers.</li><li>Maintain an updated database of engineering contractors, suppliers, and service providers.</li><li>Follow up on quotations, technical submissions, reports, and completion documents.</li><li>Track contractor attendance, pending works, deadlines, and required documentation.</li><li>Support communication and documentation related to warranty and maintenance agreements.</li></ul></li><li><strong>Compliance & Records</strong><ul><li>Maintain Engineering certificates, inspection reports, permits, licenses, and compliance documentation.</li><li>Support documentation related to Civil Defense, Fire & Life Safety, municipality, and other relevant authorities.</li><li>Track expiry dates of certificates, contracts, warranties, and required renewals.</li><li>Ensure Engineering documentation is properly maintained and readily available for audits and inspections.</li></ul></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Saudi National - Female.</li><li>Diploma or Bachelor's degree in Business Administration, Management, Engineering Administration, or a related field.</li><li>Previous administrative experience is preferred; experience within hospitality, engineering, facilities management, or construction is an advantage.</li><li>Good command of English and Arabic, both written and spoken.</li><li>Strong knowledge of Microsoft Office, particularly Excel, Word, PowerPoint, and Outlook.</li><li>Experience with CMMS, ERP, procurement, or hotel systems is an advantage.</li></ul>
AccorHotel
Saudi - Riyadh
<p><strong>Shift Supervision & Post Control</strong></p><ul><li>Lead assigned Security colleagues during the shift, ensuring correct deployment, punctuality, grooming, equipment readiness, and clear pre- and post-shift briefings.</li><li>Supervise daily Security operations across assigned posts, including Control Room, lobby, loading bay, back-of-house, colleague entrance, visitor access, VIP parking, guest floors, outdoor areas, and patrol zones.</li><li>Ensure essential company-issued equipment such as radio / communication device, torchlight, pocket mask, keys, passes, and first-aid items are available, controlled, and used properly.</li><li>Conduct regular checks on Security colleagues and posts to confirm vigilance, adherence to standards, and effective handover.</li></ul><p><strong>Access, Patrols & Guest Safety</strong></p><ul><li>Manage access points to ensure all colleagues, casual labour, vendors, contractors, suppliers, visitors, and vehicles enter through authorized channels.</li><li>Maintain vigilance at pass counters and support the Visitor Management System, contractor controls, vehicle checks, and delivery access procedures.</li><li>Perform roving safety and security patrols within and around the resort, including guest areas, heart-of-house, accommodation / service areas where applicable, and external resort surroundings.</li><li>Identify fire hazards, unsafe acts, suspicious behaviour, breaches of procedure, or maintenance risks and take immediate corrective or escalation action.</li></ul><p><strong>Control Room, CCTV & Systems</strong></p><ul><li>Be in charge of the Hotel Security Control Room during the shift and ensure all official documents are handled accurately according to SOP.</li><li>Monitor CCTV coverage, alarms, access control, duress systems, fire-life-safety alerts, and security equipment, highlighting faults or unusual observations immediately.</li><li>Support preliminary CCTV review for investigation and training purposes in accordance with privacy and evidence-handling standards.</li><li>Coordinate with Engineering, IT, or relevant departments to report system faults, door lock issues, safe box concerns, and security equipment defects.</li></ul><p><strong>Emergency Response & Incident Reporting</strong></p><ul><li>Respond to security, medical, fire, duress, lost child, crowd control, guest concern, suspicious activity, and other emergencies as quickly as possible.</li><li>Perform First Aid / CPR / AED where trained and required, and coordinate with internal and external emergency responders.</li><li>Gather facts, document incidents, prepare end-of-shift reports, complete accident / incident forms, and maintain accurate logbook entries.</li><li>Handle lost and found reports, key and pass inventory, safe box issues, door lock concerns, lift control, VIP movement support, crowd control, and ushering duties as assigned.</li></ul><p><strong>Team Support & Compliance</strong></p><ul><li>Coach Security Officers and CCTV colleagues on post standards, report writing, guest interaction, emergency procedures, and professional conduct.</li><li>Ensure all activities comply with hotel policies, security protocols, confidentiality standards, Saudi regulations, and brand expectations.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>High school diploma required; diploma or certificate in Security, Hospitality, Safety, or Emergency Management preferred.</li><li>Minimum 2-3 years in hotel security operations, including at least 1 year in a supervisory capacity; luxury resort or pre-opening experience preferred.</li><li>Good English required; Arabic preferred.</li><li>CCTV monitoring, access control, visitor management, key control, incident reports, logbooks, fire-life-safety systems, Microsoft Office, and radio communication.</li><li>Security license or certification as required locally; first aid / CPR / AED and basic fire safety training preferred.</li><li>Observant, disciplined, composed, firm yet polite, service-minded, confidential, physically fit for patrols, and able to work rotating shifts.</li></ul>
AccorHotel
Saudi - Eastern Province
<p>The Guest Relation Supervisor is responsible for ensuring exceptional guest experiences at Novotel Cairo Airport. This role involves leading the guest relations team, addressing guest inquiries and concerns, and maintaining high service standards throughout the hotel.</p><p>Key Responsibilities:</p><ul><li><strong>Team Leadership:</strong> Supervise and train the guest relations team to provide outstanding service to all guests.</li><li><strong>Guest Interaction:</strong> Engage with guests upon arrival and throughout their stay to ensure satisfaction and address any issues.</li><li><strong>Feedback Management:</strong> Collect and analyze guest feedback to improve services and address concerns proactively.</li><li><strong>Coordination:</strong> Collaborate with other departments to ensure seamless service delivery and guest satisfaction.</li><li><strong>VIP Services:</strong> Manage special arrangements for VIP guests, including personalized services and amenities.</li><li><strong>Reporting:</strong> Maintain records of guest interactions and prepare reports for management.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor s degree in Hospitality Management or a related field.</li><li>Previous experience in a guest relations or customer service role, preferably in hospitality.</li><li>Strong leadership and team management skills.</li><li>Excellent communication and interpersonal skills.</li><li>Proficiency in multiple languages is a plus.</li></ul>
AccorHotel
Saudi - Riyadh
<p>To assist the Director of Food & Beverage in the formulation of the Annual Operating Budget, determining outlet projected revenues and expenses, operating equipment, and FF&E requirements in line with the compilation of the Annual Business Plan. To ensure that the monthly forecasted Food & Beverage revenue figures are achieved while strictly adhering to established operating expenses and ensuring effective cost control. To ensure that the Restaurant is managed efficiently according to the established concept statements and that all operating and service standards outlined in the Departmental Operations Manual are consistently adhered to. To assign responsibilities to subordinates, monitor their performance periodically, and provide appropriate guidance and support. To assist in the operation and remain visible throughout the entire meal period to ensure smooth operations and service delivery. To establish and strictly adhere to par stocks for all operating equipment and supplies, ensuring that the outlet is adequately equipped. To conduct and assist the Back of House Manager / Chief Steward with monthly inventory checks and carry out monthly, quarterly, bi-yearly, and yearly inventories of operating equipment. To control the requisitioning, storage, and careful use of all operating equipment and supplies. To conduct daily pre-shift briefings for employees covering preparation, service, menu information, and operational requirements. To attend twice-monthly Food & Beverage Meetings, Daily Operations Meetings, and all other meetings as required by Executive Management. To conduct monthly employee meetings and provide the Director of Food & Beverage with a summary of issues, concerns, and proposed solutions. To prepare for and participate in the Monthly Objective Review. To liaise with the Kitchen and Beverage departments regarding daily operations, food and beverage quality, and service standards. To handle all guest complaints, requests, and enquiries regarding food, beverage, and service, while maintaining strong guest relationships and assisting in updating guest history. To ensure that outlet cashiering procedures are strictly adhered to and that a staff member is always available to assist with guest enquiries. To identify, in conjunction with the Director of Food & Beverage, market needs and trends and monitor and analyze the menus and products of competitive French restaurants. To assist the Chef de Cuisine in developing and promoting menu "specials." To plan and implement effective sales plans and promotional activities within the outlet, including monthly hotel concierge visits to promote the restaurant. To provide the Director of Food & Beverage with recommendations for advertising campaigns, assist in preparing advertising briefs, and attend subsequent meetings. To revise and update the outlet Departmental Operations Manual on an as-needed basis and participate in the formulation of the Annual Marketing Plan, establishing marketing activities in line with the Annual Business Plan. To submit to the Food & Beverage Office, before opening the outlet, the required Operations Manual, Opening and Closing Procedures, Outlet Policies and Procedures, Pricing Structure, and Food and Beverage Menu. To maintain the Sunny Bar Daily Log Book. To submit the required Monthly Outlet Report, Vacation Planner, Monthly Objective Review, and Monthly Training Report to the Food & Beverage Office. To plan weekly rosters and work schedules to ensure the outlet is adequately staffed to handle the level of business and submit a copy to the Human Resources Department. To maintain the outlet bulletin board and ensure all relevant information is kept current and communicated to employees. To submit all guest and employee incident reports and report all "Lost and Found" items in accordance with established procedures. To ensure that the outlet is kept clean and organized in both front-of-house and back-of-house areas, liaising and coordinating with the Stewarding and Housekeeping Departments to ensure established cleaning schedules are strictly followed. To issue repair and maintenance work orders and follow up to ensure the proper maintenance of the outlet. To maintain a high standard of personal appearance and hygiene at all times. To undertake any reasonable tasks as assigned by the Food & Beverage Department. To liaise with and inform the Food & Beverage and Human Resources Departments of all training sessions, develop departmental trainers, and assign training responsibilities. To conduct staff performance appraisals as required and identify and develop young talent within the organization for future potential growth within the group.</p><p><strong>Desired Candidate Profile</strong></p><p>Must be fluent in Arabic. Diploma or degree in Hospitality Management or a related field. 7-8 years of relevant Food & Beverage experience. Previous experience in a 4- or 5-star hotel/resort environment. Previous experience in a supervisory or managerial F&B position. Strong knowledge of restaurant/outlet operations. Knowledge of HACCP and food safety standards. Strong leadership, communication, and interpersonal skills. Strong guest service and problem-solving abilities. Good understanding of revenue, cost control, and F&B operations.</p>
AccorHotel
Saudi - Eastern Province
<p>First impressions are everything! As a Front Office - Team Leader, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us. What you will be doing: Welcome and bid farewell to guests in accordance with hotel standards while providing professional and friendly service. Perform check-in and check-out procedures accurately and efficiently. Handle guest requests, complaints, and special requirements by coordinating with relevant departments and ensuring prompt resolution. Monitor guest accounts, process payments, and maintain accurate front office records. Provide guests with information regarding hotel services, facilities, and local attractions. Manage incoming phone calls, respond to inquiries, and direct calls to the appropriate departments. Assist with preparations for VIP arrivals, group check-ins, and special events. Complete shift handovers accurately and communicate daily operational updates to the next shift. Deliver personalized service to enhance guest satisfaction and contribute to a memorable guest experience. Proudly promote the hotel facilities, looking for opportunities to enhance a guest s stay through up-selling This position is for Saudi national only</p><p><strong>Desired Candidate Profile</strong></p><p>Strong service-oriented mindset with a professional approach, consistently prioritizing guest satisfaction. Good command of English. Proficient in using Opera PMS and familiar with hotel property management and front office systems. Preferably experienced in front office operations within international or similar chain hotels. Strong verbal and written communication skills, with the ability to interact effectively with guests from diverse cultural backgrounds. Friendly, positive, and guest-focused attitude. Proven problem-solving, decision-making, and crisis management skills, with the ability to handle guest complaints professionally. Ability to work in a fast-paced environment and adapt to shift-based working schedules. Strong team player with the ability to collaborate effectively across departments. Detail-oriented, responsible, and well-organized working style. Well-presented, professional appearance aligned with corporate standards and strong representational skills. Proficient in Microsoft Office applications and capable of supporting basic reporting tasks.</p>