وظائف وكيل مدرسة - جدة السعودية

About The Role<br><br>We are seeking a highly motivated, professional, and customer-focused Remote Customer Support Agent to join our remote customer support team. In this role, you will serve as a primary point of contact for customers, helping them resolve questions, address concerns, navigate our products or services, and have a positive overall experience with the company.<br><br>The ideal candidate is an excellent communicator who enjoys helping people, remains calm under pressure, and can efficiently manage multiple customer inquiries while maintaining a friendly and professional approach.<br><br>As a remote team member, you will be expected to work independently, manage your time effectively, communicate consistently with colleagues, and maintain a high standard of customer service without direct supervision.<br><br>Key Responsibilities<br><br>Customer Support<br><br>Respond promptly and professionally to customer inquiries through phone, email, live chat, and other support channels. Provide accurate information about products, services, policies, orders, accounts, billing, and company procedures. Listen carefully to customers, understand their needs, and provide appropriate solutions. Troubleshoot customer issues and guide customers through step-by-step solutions when necessary. Resolve complaints and difficult situations with patience, empathy, and professionalism. Escalate complex, sensitive, or unresolved issues to the appropriate department or supervisor. Follow up with customers when additional information or action is required. Ensure customers receive clear and complete answers to their questions.<br><br>Customer Experience<br><br>Build positive relationships with customers through helpful, respectful, and personalized interactions. Maintain a customer-first approach in every interaction. Demonstrate empathy and understanding when handling frustrated or dissatisfied customers. Identify opportunities to improve the customer experience and communicate recurring issues to management. Help customers understand company policies and procedures while maintaining a positive tone. Strive to resolve customer issues efficiently and effectively during the initial interaction whenever possible.<br><br>Administrative Technical Duties<br><br>Accurately document customer interactions, requests, complaints, and resolutions in the company's CRM or customer support system. Update customer account information and records as needed. Process orders, returns, refunds, cancellations, payments, or service requests according to company policies. Maintain detailed and accurate records of customer communications. Monitor support tickets and ensure requests are addressed within established response times. Use internal knowledge bases, support tools, and company resources to find accurate answers. Collaborate with sales, billing, technical support, operations, and other departments to resolve customer issues. Protect customer information and follow all applicable privacy, security, and confidentiality procedures.<br><br>Remote Work Responsibilities<br><br>Maintain a reliable internet connection and an appropriate workspace suitable for professional customer interactions. Be available and responsive during scheduled working hours. Attend virtual team meetings, training sessions, and coaching sessions. Communicate effectively with managers and team members using email, messaging platforms, video conferencing, and other remote collaboration tools. Manage workload and priorities independently while meeting established deadlines and service-level expectations. Demonstrate strong self-discipline, accountability, and time-management skills.<br><br>Required Qualifications<br><br>High school diploma or equivalent; additional education or relevant training is a plus. Previous customer service, call center, retail, hospitality, administrative, sales support, or related experience preferred. Excellent verbal and written communication skills. Strong active-listening and problem-solving abilities. Comfortable communicating with customers from diverse backgrounds. Strong attention to detail and organizational skills. Ability to remain professional and composed when dealing with challenging customers or high-pressure situations. Ability to learn new products, services, systems, and procedures quickly. Basic computer proficiency and familiarity with email, web applications, CRM systems, and office software. Ability to work independently in a remote environment. Reliable attendance and ability to adhere to scheduled working hours.<br><br>Preferred Qualifications<br><br>1–3 years of experience in customer service or a related role. Experience working in a remote or hybrid customer support environment. Experience using CRM, help-desk, ticketing, or live-chat platforms. Experience handling high volumes of customer inquiries. Familiarity with customer service metrics such as response time, resolution time, customer satisfaction (CSAT), and first-contact resolution. Experience supporting customers by phone, email, and live chat. Multilingual or bilingual communication skills are an advantage, depending on the company's customer base.<br><br>Key Skills Competencies<br><br>Communication: Clearly and professionally communicate information to customers and colleagues through written and verbal channels.<br><br>Empathy: Understand customers' concerns and respond with patience, understanding, and genuine willingness to help.<br><br>Problem Solving: Analyze customer issues, identify practical solutions, and know when to escalate matters.<br><br>Patience Professionalism: Remain calm, respectful, and solution-oriented, particularly when dealing with frustrated customers.<br><br>Attention to Detail: Accurately record customer information, follow procedures, and avoid errors when processing requests.<br><br>Time Management: Efficiently prioritize multiple customer requests while meeting response and resolution targets.<br><br>Adaptability: Quickly learn new products, systems, policies, and processes as the business evolves.<br><br>Teamwork: Work effectively with remote colleagues and other departments to deliver consistent customer experiences.<br><br>Accountability: Take ownership of customer issues and follow through until they are resolved or appropriately transferred.<br><br>Technology Skills: Comfortably navigate multiple software applications and digital communication tools while assisting customers.<br><br>Performance Expectations<br><br>Success in this position may be measured using a combination of customer service and operational performance indicators, including:<br><br>Customer satisfaction (CSAT) First-contact resolution rate Average response time Average handling time, where applicable Ticket resolution time Quality assurance scores Customer retention or loyalty indicators Accuracy of customer records and transactions Attendance and schedule adherence Individual productivity and service-level performance<br><br>Working Environment<br><br>This is a fully remote position. The successful candidate should be comfortable working independently while remaining an active and engaged member of a distributed team.<br><br>The role may involve extended periods of computer use and frequent communication with customers through telephone, email, chat, or video-based systems. Depending on business requirements, employees may occasionally be required to work evenings, weekends, holidays, or rotating shifts.<br><br>What We Offer<br><br>Depending On The Company's Benefits Structure, Employees May Receive<br><br>Competitive salary or hourly compensation Flexible or remote work arrangements Paid training and onboarding Career development and advancement opportunities Performance incentives or bonuses Paid time off Health, dental, and/or vision benefits Retirement or pension benefits Employee assistance programs Professional development and training opportunities Supportive and collaborative remote-work culture<br><br>Ideal Candidate<br><br>The ideal candidate is someone who genuinely enjoys helping others and takes pride in providing excellent customer experiences. You are dependable, patient, organized, and comfortable handling a variety of customer situations.<br><br>You don't necessarily need to know everything on your first day. What matters most is your willingness to learn, your ability to communicate clearly, your commitment to solving problems, and your ability to treat every customer with respect.<br><br>You should be comfortable asking questions, taking ownership of your responsibilities, learning from feedback, and working independently while staying connected with a remote team.<br><br>Equal Opportunity Statement<br><br>We are committed to creating an inclusive and respectful workplace. We welcome qualified applicants from diverse backgrounds and make employment decisions based on qualifications, skills, experience, and business needs, without discrimination or harassment.

Job Purpose:To provide prompt, efficient, and professional customer service by addressing inquiries, resolving issues, and offering information about automotive products and services.<br>Job Accountabilities: Respond to customer inquiries via phone, email, or chat regarding automotive products, services, and policies. Process customer orders, returns, and exchanges efficiently and accurately. • Escalate complex issues to appropriate departments or supervisors when necessary. Maintain up-to-date knowledge of automotive products, promotions, and company policies. Document all customer interactions in the company's CRM system for future reference and analysis.<br>Experience:0-2 years of experience in customer service, preferably in a call center environment. Experience in the automotive industry is a plus but not required.<br>Education:High school diploma or equivalent (mandatory). Associate's degree in Business, Customer Service, or related field is a plus.

About Jeeny:<br><br>Jeeny is a mobile application that eases daily commuting and transportation. By connecting you with your preferred mode of transportation, we are fulfilling our aim of making mobility accessible, affordable, and flexible for all.<br><br>About the role: <br><br>We are looking for a professional and customer-focused Call Center Agent to handle customer inquiries, requests, and complaints through inbound and outbound calls, as well as help center tickets through designated channels. The role is responsible for providing accurate and timely support while maintaining high customer satisfaction and meeting established service and performance standards.<br><br>Responsibilities<br><br>Handle inbound and outbound customer calls in a professional and courteous manner. Handle and resolve help center tickets through designated channels, ensuring timely and accurate responses Respond to customer inquiries and provide accurate information about products, services, and processes. Identify customer needs and resolve issues efficiently or escalate them when required. Record customer interactions, requests, and resolutions accurately in the CRM or ticketing system. Follow company policies, procedures, and customer service standards. Meet assigned KPIs, including SLA, call handling time, productivity, quality, and customer satisfaction. Handle customer complaints professionally and work toward effective resolutions Coordinate with other departments when customer issues require further investigation or action. Contribute to team goals and support a positive customer experience<br><br>Requirements<br><br> High School Diploma or equivalent required; a Bachelor's degree is strongly preferred Strong verbal and written communication skills<br><br>Benefits<br><br>Be part of one of the leading mobility platforms in the region Work in a dynamic and collaborative environment Opportunity to lead impactful finance initiatives and process improvements Career growth and professional development opportunities

<h3 >About the Role</h3> <p >Talent Diamond is seeking a <strong >Telesales Agent</strong> for a full-time position based in the Makkah region, specifically covering Jeddah and Makkah. This role involves promoting <em >******</em>, a growing job posting platform, to a professional client base. The ideal candidate will be a clear, convincing, and goal-oriented individual capable of driving platform adoption.</p> <h3 >Role Objective</h3> <p >The primary objective of the Telesales Agent is to engage directly with key decision-makers in human resources and recruitment. This involves reaching out to recruiters, HR specialists, and hiring managers to introduce them to <em >******</em> and encourage them to post their open job vacancies on the site. Success in this position relies on effective communication and a proactive approach to client engagement.</p> <h3 >Key Responsibilities</h3> <ul > <li >Conduct outbound calls to HR decision-makers, recruiters, and business owners to present the value proposition of <em >******</em>.</li> <li >Identify and target key hiring managers by leveraging professional networks such as LinkedIn, ATS/CRM databases, and provided lead lists.</li> <li >Clearly articulate the features and benefits of <em >******</em>, providing guidance to potential clients on how to post their job vacancies.</li> <li >Accurately record call outcomes, update contact details, and manage lead tracking within the designated system.</li> </ul> <h3 >Work Arrangement</h3> <p >This position operates remotely, offering flexibility while requiring occasional in-person alignment meetings in Jeddah. Candidates should be based within the Makkah region to facilitate these meetings and ensure familiarity with the local market dynamics.</p> <h3 >Required Attributes</h3> <p >The successful candidate will possess strong communication skills, demonstrating clarity and persuasiveness in all interactions. A goal-oriented mindset is essential for achieving targets and contributing to platform growth. A proactive and results-driven approach to telesales is expected for this role.</p> <h3 >Application Information</h3> <p >We invite qualified individuals who meet the requirements for this full-time Telesales Agent position to submit their application. Talent Diamond is committed to building a strong team to support the continued growth of <em >******</em>.</p>

<h3 >About Raffles Hotel Jeddah</h3> <p >Raffles Hotel Jeddah offers world-class luxury and expert service, located adjacent to a residential tower. The hotel upholds the high standards, special touches, and trademark elegance characteristic of the Raffles brand, complementing a stay in Jeddah. As an employee, individuals are expected to embody and convey the brand and company mindset through the <strong >Heartiest service culture</strong>.</p> <h3 >Role Overview: Reservations Agent</h3> <p >Raffles Hotels &amp; Resorts is seeking a professional and customer-focused <strong >Reservations Agent</strong> to join our team in Jeddah, Makkah, Saudi Arabia. This full-time position is suitable for candidates with 0-1 years of experience. The Reservations Agent plays a crucial role in ensuring guest satisfaction by efficiently managing bookings, providing comprehensive information about hotel services, and maximizing revenue through effective sales techniques.</p> <h3 >Key Responsibilities</h3> <ul > <li >Handle incoming reservations via phone, email, and online booking systems, ensuring accuracy and timeliness.</li> <li >Provide detailed information about hotel accommodations, rates, packages, and special offers to potential guests.</li> <li >Utilize up-selling techniques to maximize room revenue and promote hotel services.</li> <li >Enter and maintain reservation data in the property management system (PMS) with a high level of accuracy.</li> <li >Follow up on guest requests and inquiries within 24 hours of receipt.</li> <li >Assist with group bookings and manage allotments as directed by management.</li> <li >Collaborate with other departments to ensure smooth guest experiences from reservation to check-out.</li> <li >Monitor and update hotel availability to optimize occupancy rates.</li> <li >Prepare daily reports on reservations, cancellations, and modifications.</li> <li >Maintain knowledge of local attractions and events to assist guests with inquiries.</li> <li >Adhere to hotel policies and procedures, ensuring compliance with industry standards.</li> <li >Participate in regular training sessions to stay updated on new offerings and reservation techniques.</li> </ul> <h3 >Candidate Profile</h3> <p >The ideal candidate will possess the following attributes and experience:</p> <ul > <li >0-1 years of experience in a related field.</li> <li >Flexible schedule, including availability to work evenings, weekends, and holidays as required.</li> <li >Ability to multi-task and work efficiently in a fast-paced environment.</li> <li >Ability to remain calm and professional under pressure.</li> </ul> <h3 >Work Environment</h3> <p >This is a full-time position based at Raffles Hotel Jeddah in Jiddah, Makkah, Saudi Arabia. The role operates within a dynamic hospitality setting that requires adaptability to varying guest needs and operational demands.</p> <h3 >Application Process</h3> <p >Interested candidates are invited to apply for this opportunity to join the Raffles Hotels &amp; Resorts team.</p>

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,500 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.<br><br><br><br>People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.<br><br><br><br>Job Description<br><br>We are currently seeking a Reservations Agent to join our vibrant team. At RHG, we are in search of individuals who go beyond the resume – those with character, skills, talents, and a passion for creating memorable experiences. We value mindset as pivotal: anticipating guest needs, supporting your department, and consistently delivering memorable experiences.<br><br>We are dedicated to nurturing and growing talent, offering pathways for advancement, and fostering a culture of continuous learning.<br><br>As a Reservations Agent, you embody a unique blend of precision, efficiency, and a customer-centric approach, elevating our Reservations Team. Your role is instrumental in ensuring seamless and top-notch service, where attention to detail meets a passion for enhancing the guest experience.<br><br>Our reservations team are natural organizers. Sales driven with meticulous attention to detail and totally tuned in to guests needs to deliver an experience that is beyond expectation - creating memorable moments for our guests. Our Reservations Agent loves the hustle and bustle of life and are passionate enough to fill our house! You will convert booking enquiries into sales, ensuring all aspects of the guest journey and experience are anticipated and delivered to the highest level. You will maximize sales and profitability by monitoring consumer demands and upselling in order to achieve targets. As an integral part of the team, you will work proactively to ensure guest satisfaction and the smooth running of the reservations department. As Reservations Agent, you will join a team that is passionate about delivering incredible service where we believe that anything is possible, whilst having fun in all that we do!<br><br>Qualifications<br><br>Position open to Saudi Nationals only Flexibility and a positive, Yes I Can! Attitude An eye for detail Is a creative problem-solver Passionate about creating extraordinary service. Ability to work as part of a team to ensure guest satisfaction. Strong verbal communication skills Likes having fun at work. Experience in a similar position is beneficial but not essential. <br><br>Additional Information<br><br>Why Join Radisson Hotel Group?<br><br>Live the Magic of Hospitality - Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life. <br><br>Build a Great Career - No matter your background or experience, we invest in your growth, learning, and career development—helping you reach your full potential. <br><br>Experience the Team Spirit - Join a workplace that’s inclusive, fun, and meaningful. We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives.<br><br>Lead with Your Ambition - Your ideas, passion and drive matter! We empower you to make a difference—in hospitality, your community and beyond. <br><br>Enjoy Global & Local Perks - No matter where you’re located, you’ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you’ll have access to local perks and rewards tailored to your country, making your experience even more rewarding! <br><br>Enjoy benefits such as - up to 53% off your stay as a Team Member at over 1,500 Radisson Hotels worldwide<br><br>Guaranteed minimum of 30% off for your Friends & Family<br><br>Exclusive Discounts on Breakfast, Food & Beverage, Spa and more<br><br>Join us in shaping the future of hospitality! If you’re ready to bring your talent, energy, and passion, we’d love to hear from you. <br><br>Apply now and let’s make every moment matter. <br><br>We welcome applicants from all backgrounds, abilities, and experiences. If you need any adjustments during the application process, please let us know.