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The IT GRC Specialist to support IT governance, risk management, and compliance activities across the organization. The role is responsible for maintaining compliance with relevant Saudi regulatory requirements, supporting audits, managing IT risks and helping improve cybersecurity and governance practices within a financial services environment. The IT GRC Specialist’s tasks will include but are not limited to:Support compliance initiatives related to NCA, CMA, PDPL and other applicable regulatory requirements. Assist in implementing and maintaining IT governance and cybersecurity frameworks such as ISO 27001 and related standards. Develop, review and maintain IT policies, procedures, standards and controls. Maintain the IT risk register and track remediation activities. Conduct IT and cybersecurity risk assessments for vendors and third parties. Support internal and external audits by coordinating evidence collection and remediation activities. Monitor compliance status and prepare governance and risk reports for management.• Work closely with IT, Security, Risk and Business teams to improve control effectiveness and regulatory readiness. Bachelor's degree in information technology, Information Systems, Cybersecurity or equivalent degree<br>3–5 years of experience in IT Governance, Risk & Compliance (GRC), IT Audit, Information Security or a related role, and the GCC region is a plus. <br>Certifications (Must have) Certified in Risk and Information Systems Control (CRISC) Certified Information Systems Auditor (CISA) ISO 27001 Lead Implementer/Auditor<br>Experience working with regulatory frameworks such as NCA ECC, ISO 27001, PDPL or financial-sector compliance requirements is preferred. Experience within financial services, fintech, banking or capital markets is an advantage. Understanding of IT governance, risk management and compliance principles. Familiarity with IT controls including access management, change management, vulnerability management and disaster recovery. Strong documentation, reporting and audit coordination skills. Good analytical and stakeholder management abilities. Fluency in Arabic and English

About the Role ACWA Power is seeking an experienced IT & OT Audit Manager to lead and execute highly technical IT, OT, and cybersecurity audits across the group. This role will play a critical part in evaluating and strengthening governance, risk management, and control frameworks across industrial control systems, operational technology environments, and enterprise IT systems. You will work closely with senior stakeholders, audit committee members, and cross-functional teams to deliver complex audits in a rapidly evolving technology landscape, particularly within energy, utilities, and critical infrastructure environments. Key Responsibilities Plan and execute IT and OT internal audits, cybersecurity reviews, and advisory engagements from initiation through reporting. Perform audits across ICS, SCADA, OT networks, and IT/OT converged environments. Develop detailed Audit Programs and Risk & Control Matrices (RCMs) aligned with group-wide risks. Identify high-risk areas, control gaps, root causes, and business impacts within IT/OT environments. Apply data analytics, IS audit techniques, and sampling methodologies during audit execution. Prepare high-quality audit reports, including professional conclusions and practical improvement recommendations. Track and validate management corrective actions through follow-up audits. Contribute to periodic reporting to Senior Management and Audit Committee. Provide insights on emerging technology risks, cybersecurity threats, and OT security trends. Support integrated audits and collaborate with business and group audit teams. Required Qualifications & Experience Bachelor’s degree in Computer Science, Information Technology, Engineering, or related discipline.7–10 years of experience in IT Internal Audit, with at least 3+ years in OT / ICS environments. Hands-on experience conducting cybersecurity assessments for IT/OT environments. Strong knowledge of ICS, SCADA, OT network architecture, and IT/OT convergence. In-depth understanding of OT/ICS standards such as IEC 62443, NIST 800-82. Knowledge of regulatory frameworks such as NCA (ECC, OTCC, CCC), NESA, ISR. Familiarity with OEM systems (e.g., Honeywell, Yokogawa, Siemens) is a strong advantage. Solid understanding of COBIT, ITIL, ISO 27001, NIST, ITAF. Preferred Certifications CISA (mandatory or highly preferred) OT / ICS-related certifications (e.g., GICSP, IEC 62443) CISSP, CISM, GIAC certifications Networking or Cloud certifications are a plus Why Join ACWA Power? Work on large-scale, mission-critical energy and infrastructure projects Exposure to advanced OT environments and emerging technologies High visibility role with senior leadership and audit committee Strong career growth and learning opportunities

<h3 >About the Role</h3> <p >Citytech Software DMCC is seeking an experienced <strong >Software Sales Manager</strong> to join our team in Riyadh, Saudi Arabia. This full-time role is critical for driving sales growth and achieving revenue targets by providing tailored IT solutions, including ERP, HRMS, and other software services, to meet diverse customer needs. The position offers a competitive salary range of <strong >SAR 11,250 - SAR 15,000</strong> per month and requires 5-10 years of relevant experience.</p> <h3 >Key Responsibilities</h3> <p >The Software Sales Manager will be responsible for a range of activities focused on sales development, client engagement, and market expansion. Key duties include:</p> <ul > <li >Develop and execute sales strategies to achieve and exceed established sales targets.</li> <li >Identify prospects, generate leads, and secure new business opportunities within the IT sector.</li> <li >Build and maintain strong, long-lasting client relationships by understanding their business objectives and IT requirements.</li> <li >Present and demonstrate software products, services, and solutions to clients effectively.</li> <li >Negotiate and close sales agreements, ensuring customer satisfaction and loyalty.</li> <li >Monitor market trends, competitor activities, and customer feedback to adapt sales strategies.</li> <li >Collaborate with technical teams to provide customized solutions and resolve client issues.</li> <li >Prepare regular sales reports and forecasts for management review.</li> <li >Participate in online and offline tenders.</li> <li >Develop and nurture a reseller network across the Kingdom of Saudi Arabia (KSA).</li> </ul> <h3 >Required Qualifications and Experience</h3> <p >Candidates for this role should possess a strong background in software sales and account management, coupled with a proven ability to achieve sales objectives.</p> <ul > <li >Proven experience of <strong >5-10 years</strong> as a Software Sales and Account Management professional or in a similar role.</li> <li >Demonstrated track record of meeting or exceeding sales targets.</li> <li >Possession of a valid Driving License.</li> </ul> <h3 >Skills and Attributes</h3> <p >The ideal candidate will combine strategic sales capabilities with strong interpersonal skills and a results-oriented approach.</p> <ul > <li >Strong ability to work both independently and as an integral part of a team.</li> <li >Excellent communication, presentation, and negotiation skills.</li> <li >Proficiency in understanding client business objectives and translating them into IT solutions.</li> <li >Analytical skills to monitor market trends and competitor activities.</li> </ul> <h3 >About Citytech Software DMCC</h3> <p >Citytech Software DMCC is a company focused on delivering comprehensive IT solutions. We are committed to fostering strong client relationships and driving innovation in the software services sector.</p> <h3 >Application Process</h3> <p >We invite qualified candidates who meet the specified requirements to apply for this full-time position in Riyadh.</p>

Step into the innovative world of LG Electronics. As a global leader in technology, LG Electronics is dedicated to creating innovative solutions for a better life. Our brand promise, 'Life's Good', embodies our commitment to ensuring a happier, better life for all.<br><br>With a rich history spanning over six decades and a global presence of more than 100 subsidiaries, we operate on a truly global scale. Since our establishment in 1958, our dedication to enhancing lives worldwide through innovative products has remained unwavering. Our business domains include Home Appliance & Air Solution, Home Entertainment, Vehicle Components Solutions, and Business Solutions.<br><br>Our management philosophy, ""Jeong-do Management,"" embodies our commitment to high ethical standards and transparent operations. Grounded in the principles of 'Customer-Value Creation' and 'People-Oriented Management', these values shape our corporate culture, fostering creativity, diversity, and integrity. At LG, we believe in the power of collective wisdom, fostering a collaborative work environment.<br><br>Join us and become a part of a company that is not just about creating solutions for a better life, because at LG, Life's Good.<br><br>What you'll do<br><br>Identify, develop, and secure new business opportunities for LG Information Display (ID) solutions across corporate, government, education, hospitality, healthcare, and commercial sectors. Build and maintain strong relationships with end-users, consultants, system integrators, contractors, and channel partners. Develop and execute business development strategies to achieve sales, revenue, and market share objectives. Lead the sales cycle from opportunity identification through proposal submission, negotiation, and project closing. Promote LG's Information Display portfolio, including LED Displays, Commercial TVs, Digital Signage, Video Walls, and related solutions. Monitor market trends, competitor activities, and customer requirements to identify growth opportunities. Collaborate with Sales, Product Management, Marketing, and Technical teams to deliver customer-centric solutions. Manage project pipelines, sales forecasts, and account plans to ensure achievement of business targets. Conduct customer presentations, product demonstrations, and business reviews. Ensure compliance with company policies, commercial guidelines, and contract requirements.<br><br>What you must have<br><br>Bachelor's degree in Business Administration, Marketing, Engineering, Information Technology, or a related field.7+ years of experience in Business Development, B2B Sales, Key Account Management, or Solution Sales. Proven experience in the Information Display, ICT, AV, Digital Signage, LED Display, or Technology industry. Strong network with consultants, system integrators, contractors, and enterprise customers. Demonstrated track record of achieving sales targets and developing new business opportunities. Strong commercial negotiation and stakeholder management skills. Excellent communication, presentation, and relationship-building abilities. Proficiency in Microsoft Office applications, particularly Excel and Power Point. Ability to manage multiple projects and work effectively in a fast-paced environment. Valid driving license and willingness to travel as required.<br><br>Nice if you have<br><br>Experience working with Digital Signage, LED Solutions, or Commercial Display products. Knowledge of the Saudi Arabia AV and IT solutions market. Experience managing large-scale B2B or government projects. Familiarity with CRM systems and sales pipeline management tools. Existing relationships with key consultants, contractors, and strategic accounts. Experience in solution selling and consultative sales methodologies.<br><br>All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, gender, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any characteristic protected by applicable federal, state, or local law.

<h3 >About the Opportunity</h3> <p >iHR (International Human Resources) is seeking a <strong >Company General Manager</strong> with expertise in <strong >SaaS / Technology</strong>. This full-time role is based in <strong >Riyadh, Saudi Arabia</strong>, and involves leading and representing a prominent company within the Saudi market. The position requires a senior business leader with extensive experience.</p> <h3 >Role Purpose</h3> <p >The General Manager will oversee the company’s commercial performance, business growth, and operational execution. Key responsibilities include developing strategic relationships and driving market development. This role demands a strong commercial mindset and the ability to represent the company effectively at executive and industry levels.</p> <h3 >Key Responsibilities</h3> <ul > <li >Lead the company’s overall business and operations.</li> <li >Develop strategies to drive growth and market expansion.</li> <li >Oversee business performance and operational efficiency.</li> <li >Drive revenue growth and achieve commercial targets.</li> <li >Build and maintain strategic client and partner relationships.</li> <li >Lead business development and commercial opportunities.</li> <li >Negotiate key commercial agreements and partnerships.</li> <li >Represent the company at senior-level meetings and events.</li> <li >Act as the company’s senior representative in Saudi Arabia.</li> <li >Lead and develop the local team, promoting high performance.</li> <li >Monitor market trends and identify new business opportunities.</li> <li >Ensure effective execution of business plans and initiatives.</li> <li >Present business performance updates to senior management.</li> </ul> <h3 >Required Qualifications and Experience</h3> <ul > <li ><strong >10+ years</strong> of professional experience.</li> <li >Strong experience in <strong >SaaS / Technology</strong>, with exposure to commercial and business operations.</li> <li >Proven track record in business development, commercial growth, strategic partnerships, and client relationship management.</li> <li >Strong leadership, negotiation, communication, and presentation skills.</li> <li >Ability to build and maintain relationships with senior clients, partners, and stakeholders.</li> </ul> <h3 >Desired Background</h3> <ul > <li >Preferably a diverse background combining SaaS and consulting experience.</li> <li >Experience in Technology, F&amp;B, or Hospitality is considered an advantage.</li> </ul> <h3 >Application Information</h3> <p >This full-time General Manager position is available in Riyadh, Saudi Arabia. Qualified candidates are encouraged to apply.</p>

<p>A Leading interior fit-out and FF&amp;E specialist delivering high-quality solutions for hospitality, luxury residential, and commercial projects. Known for our craftsmanship, technical expertise, and strong client relationships, prestigious brands, consultants, and developers across the SAUDI ARABIA.</p><p>Role Overview: We are seeking an experienced Business Development Manager FF&amp;E with a strong sales and business background. The role focuses on driving new business, managing key clients, and supporting FF&amp;E projects from concept through execution.</p><p>Key Responsibilities:</p><ul><li>Identify and secure new FF&amp;E and interior fit-out opportunities</li><li>Build and maintain strong relationships with clients, consultants, designers, and contractors</li><li>Lead sales presentations, proposals, and commercial negotiations</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<br><p><strong>Tech for People Unlocks the Future</strong></p><br><p>At Devoteam, we believe that technology, combined with strong human values, can actively drive change for the better. Discover how Tech for People is shaping the future, creating a positive impact on individuals and the world around us.<br> With over 25 years of passion for technology and a presence in 18+ countries across EMEA and beyond, we are committed to leveraging innovation, expertise, and human-centric values to make a difference.</p><br><p><strong>Devoteam Culture &amp; Values:</strong><br> True innovation is born from a powerful culture, fused with meaningful values.</p><br><p><strong>Culture:</strong></p><br><p><strong>Fair and courageous</strong><br> Everyone is treated fairly – this fuels bravery. At Devoteam, we always make fair decisions. We listen and are willing to be challenged, taking courageous decisions as a result. We help our employees to progress at every step and congratulate those who deserve it.<br> <br> <strong>Ambition and results</strong><br> Ambition is nurtured at every step – this drives results. We are ambitious entrepreneurs with a taste for performance, growth and celebrating success. Commitments are always kept as we seek to achieve profitable growth to create value and employment. We aim to bring as much value as possible to our clients, at every touchpoint.<br> <br> <strong>Learning and innovating</strong><br> Curiosity and learning are at our core – this stimulates innovation. At Devoteam, we are curious. We learn and embrace innovation constantly to meet challenges and build partnerships of excellence.<br> <br> <strong>Caring and sharing</strong><br> A caring attitude is infused into our culture – this encourages sharing. We believe in the power of teams, we promote support and collaboration.<br> At Devoteam, we care about our teams and want to work in a positive, productive environment. We support the development of talent and careers,&nbsp;</p><br><p><strong>Values:</strong></p><br><p>1. Respect<br> 2. Frankness<br> 3. Passion</p><br><p>Knowing that success is the result of collaboration. Alone, we go faster, but together, we go further.</p><br><p>To know more about us, please visit: www.devoteam.com<br> &nbsp;</p><br><br>Job Description<br><p><strong>Summary Introduction:</strong></p><br><p>We are looking for a skilled Technology Architect to lead our initiatives in enterprise architecture, digital and cloud transformation, and technology consulting. As a pivotal part of our team, you will drive the adoption of innovative technology solutions that meet our clients' business goals and propel them into new heights of efficiency and competitiveness.<br> <br> <strong>Responsibilities including but not limited to:</strong></p><br><ul><li><strong>Enterprise Architecture (EA):</strong><ol><li>Define and implement EA strategies that align with client business objectives.</li><li>Develop technology &amp; infratsructure architectural models or views that show how the current and future needs of an organization will be met in an efficient, sustainable, and adaptable manner.</li><li>Lead governance processes of new architectures, ensuring they adhere to company standards and IT budgets.</li></ol></li><li><strong>Digital Transformation:</strong></li></ul><ol><li>Guide clients through digital transformation initiatives to improve the effectiveness of their business strategies.</li><li>Design and implement technology infrastructure solutions that enhance business processes, customer engagement, and operational efficiency.</li><li>Evaluate emerging technology trends and their potential impact on the client's business.</li></ol><ul><li><strong>Cloud Transformation Strategies:</strong><ol><li>Develop and execute cloud migration strategies, including the selection of platforms and determination of what to migrate (applications, workloads, data, etc.).</li><li>Advise on cloud architectures and services best suited to meet client needs.</li><li>Ensure optimal scalability, reliability, and security of cloud solutions.</li></ol></li><li><strong>Technology and Infrastructure Consulting:</strong><ol><li>Provide expert advice on the design, procurement, and implementation of IT hardware and software.</li><li>Analyze existing technology environments to identify deficiencies and recommend solutions.</li><li>Oversee the deployment of new systems and ensure that these are seamlessly integrated with existing IT infrastructure.</li></ol></li><li><strong>Stakeholder Engagement and Team Collaboration:</strong><ol><li>Collaborate with IT and business leadership to understand their vision and challenges.</li><li>Communicate technology strategies to stakeholders at all levels, ensuring clarity and alignment.</li><li>Lead and mentor team members, fostering a collaborative environment and enhancing their technical and professional skills.</li></ol></li><li><strong>Project Management:</strong><ol><li>Oversee multiple projects from conception to completion, ensuring they meet all deliverables within budget and time constraints.</li><li>Identify risks and provide strategic solutions to mitigate them effectively.</li></ol></li></ul><br>Qualifications<br><ul><li>Bachelor’s or Master’s degree in Computer Science, Information Technology, or related field.</li><li>Proven experience as a Technology Architect, with a deep understanding of enterprise architecture frameworks and their application.</li><li>Experience in digital and cloud transformations.</li><li>Strong leadership and communication skills, capable of persuading and influencing key decision-makers.</li><li>Analytical thinker with a problem-solving aptitude.</li><li>Relevant certifications (e.g., <strong>TOGAF</strong>, Google Cloud Architect Professional, CCNP, Microsoft Azure Architect Expert, VMWare Certified Professional, etc.) are preferred.</li><li>Proven experience with different technology domains (Servers, Storage, Network, Security, Cloud Computing, Virtualization, Server OS)</li><li>Strong experience and knowledge of Microsoft Active Directory administration, SSO and Password Management.</li><li>Experience and knowledge of Networking technologies and security, VPN, Identity Access Management, VOIP.</li><li>Strong experience of Windows Server, VMWare vCenter, Dell VXRail, EMC, PowerEdge server, or other forms of Hyper converged environments.</li><li>Strong experience of different Microsoft Technologies (SQL, SharePoint, SCCM, SCOM)</li></ul><br>Additional Information<br><p><strong>Business Unit: Strategy &amp; Transformation&nbsp;</strong></p><br><p><strong>Level: Mid - Senior&nbsp;</strong></p><br><br><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

Role Purpose:The IT Security Lead is responsible for implementing and managing ASD’s enterprise information security programme to protect its systems, data, and digital assets from cyber threats and ensure regulatory compliance. The role establishes and matures the organization's security posture through policy, technology, and awareness — with a specific focus on securing the SAP S/4HANA programme environment, Microsoft platforms, cloud infrastructure, and operational technology. The Security Lead operates within the B-ITSC governance framework and reports on security risk to executive leadership and the board.<br>Key Accountabilities:Own ASD’s information security strategy, policy framework, and security roadmap. Coordinate and maintain information security policies, standards, and procedures. Produce quarterly security risk reports for the IT Operations Manager. Conduct annual information security risk assessments; maintain the enterprise security risk register and treatment plans. Ensure compliance with applicable regulations including PDPL (Saudi Personal Data Protection Law), GDPR, and NCA ECC framework. Collaborate with the Security Operations Centre (SOC) function, monitoring and alerting. Lead incident response activities; own the Incident Response Plan and Playbooks for P1/P2 cyber security events. Manage threat intelligence feeds and vulnerability management programme; prioritize patching based on risk exposure. Conduct regular penetration testing, red team exercises, and security assessments; remediate findings within agreed SLAs. Oversee endpoint detection and response (EDR) using Microsoft Defender for Endpoint across all ASD devices. Manage Business Continuity Planning (BCP) and Disaster Recovery (DR) for cyber event scenarios. Define and govern the SAP S/4HANA security architecture including role-based access control, segregation of duties (SoD), and audit logging. Review SAP security design deliverables produced by the system integrator; validate against ASD’s security standards. Conduct SoD conflict analysis during UAT and prior to go-live; ensure remediation before production cutover. Manage security requirements for all application systems: Sales Buzz, Sales Code, Shelfr, SO99, and third-party Saa S. Collaborate with AFG, ASD’s Identity and Access Management (IAM) programme including Privileged Access Management (PAM) and Zero Trust implementation. Govern user provisioning, de-provisioning, and access certification processes across all systems including SAP and M365. Manage Azure Active Directory / Entra ID security configuration: MFA, Conditional Access, PIM, and identity protection. Define and enforce least-privilege access principles and role segregation policies across IT and business systems. Conduct quarterly access reviews and user entitlement audits; report exceptions to the IT Operations Manager. Deliver the organisation-wide security awareness and training programme; track completion rates and phishing simulation outcomes. Manage third-party and supply chain security risk assessments; include security requirements in vendor contracts. Liaise with Internal Audit on security-related audit findings; develop and track remediation action plans. Prepare for and support external regulatory audits and certifications, including NCA ECC, ISO 27001, and ZATCA security requirements. Produce monthly security metrics dashboards covering threat landscape, vulnerability posture, and compliance status.<br>Qualifications:Bachelor’s degree in Cybersecurity, Computer Science, Information Systems, or a related field. CISM (Certified Information Security Manager) — required or CISA — preferred. Microsoft SC-200 (Security Operations Analyst) or SC-300 — advantageous.5–8 years of experience in information security, with at least 3 years in a security leadership role. Proven experience securing SAP environments including role design, SoD analysis, and SAP security audit. Experience with cloud security: Azure Security Center / Defender for Cloud, AWS Guard Duty, or GCP SCC. Knowledge of Saudi Arabia regulatory requirements: PDPL and NCA ECC cybersecurity framework — strongly preferred. Strong incident response and forensic investigation experience; crisis communication skills. GCC or FMCG industry experience is an advantage. Excellent risk communication skills; experience presenting security risk to executive and board audiences.

Company Description ENIGMA GENOMICS is a global leader in next-generation sequencing solutions, providing advanced genomic technologies to clients worldwide. As one of the first genetic laboratories in the Middle East and globally to deploy artificial intelligence tools for decoding the human genome, the organization offers personalized genetic insights into individual health and well-being. Its sequencing platform leverages validated technologies for clinical diagnostic genomics and integrates analysis algorithms developed by leading entities such as Google AI and the Broad Institute of MIT and Harvard. ENIGMA GENOMICS is dedicated to improving lives through genetic medicine and innovation in precision health.<br>Role Description The Business Development Specialist is a full-time, remote role responsible for identifying, qualifying, and nurturing new business opportunities for ENIGMA GENOMICS. Day-to-day activities include conducting market research in genomics and precision medicine, generating and managing leads, and building long-term relationships with prospective and existing clients. The role involves presenting solutions and services, coordinating with internal scientific and operations teams, and maintaining accurate records of outreach and pipeline activities in CRM tools. The specialist will also support the creation of proposals and presentations, contribute to strategic growth initiatives, and represent the company in virtual meetings, events, and collaborations.<br>Qualifications<br> Candidates should possess strong Analytical Skills and Market Research capabilities to evaluate opportunities, trends, and competitive landscapes. Candidates should possess excellent Communication skills to present complex genomic solutions clearly and build trust with diverse stakeholders. Candidates should possess proven Lead Generation skills to identify, qualify, and develop new business prospects in relevant markets. Candidates should possess solid Customer Service skills to ensure responsive, professional, and solution-oriented interactions with clients. Experience in business development, sales, or account management, ideally in genomics, biotech, healthcare, or life sciences. Ability to work independently in a remote environment, manage multiple priorities, and meet targets and deadlines. Familiarity with CRM platforms and digital outreach tools; proficiency in MS Office or equivalent productivity software. Bachelor’s degree in Business, Life Sciences, Healthcare Management, or a related field; advanced degrees are an advantage.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>To analyze, develop, implement, and maintain Hospital Management Information Systems (HMIS) to support clinical, administrative, and operational functions within the Medical Services Department. The role ensures the effective utilization of HMIS to enhance patient care, streamline workflows, and improve data accuracy and security.</p><p><b><u>MAIN RESPONSIBILITIES:</u></b></p><p><b>Policies, Processes and Procedures</b></p><ul><li>Follow all relevant section policies, processes, standard operating procedures, and instructions to ensure work is carried out in a controlled and consistent manner.</li></ul><p><b>Day-to-Day Operations</b></p><ul><li>Carry out daily responsibilities in accordance with established procedures and standards.</li></ul><p><b>System Analysis &amp; Design</b></p><ul><li>Analyze departmental requirements and translate them into system specifications.</li><li>Design workflows and system configurations to meet operational needs.</li></ul><p><b>Application Development &amp; Customization</b></p><ul><li>Develop, customize, and upgrade Hospital Management Information Systems (HMIS) and related modules in collaboration with vendors and internal teams.</li></ul><p><b>Implementation &amp; Integration</b></p><ul><li>Coordinate the deployment of HMIS solutions.</li><li>Ensure seamless integration with existing hospital systems and infrastructure.</li></ul><p><b>Data Management &amp; Security</b></p><ul><li>Oversee data collection, entry, validation, and reporting processes.</li><li>Ensure data accuracy, confidentiality, and compliance with hospital policies and regulatory standards.</li></ul><p><b>User Support &amp; Training</b></p><ul><li>Provide technical support, training, and guidance to end users.</li><li>Optimize system utilization and troubleshoot technical issues effectively.</li></ul><p><b>System Maintenance &amp; Upgrades</b></p><ul><li>Monitor system performance.</li><li>Conduct regular maintenance activities.</li><li>Implement system updates and security patches to ensure optimal performance and security.</li></ul><p><b>Documentation &amp; Reporting</b></p><ul><li>Maintain comprehensive documentation of system configurations, processes, and user manuals.</li><li>Generate reports for management review and decision-making.</li></ul><p><b>Process Optimization</b></p><ul><li>Identify opportunities to automate workflows and improve operational processes through system enhancements.</li></ul><p><b>Safety, Health &amp; Environment</b></p><ul><li>Comply with all relevant safety, health, and environmental procedures to ensure a healthy and safe working environment.</li></ul><p><b>Additional Responsibilities</b></p><ul><li>Perform any other duties that may reasonably be expected and that form part of the responsibilities of the position.</li></ul><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p><b>Academic &amp; Professional Qualifications</b></p><ul><li>Bachelor's degree in <b>Computer Science, Information Technology, Health Informatics, or a related field.</b></li><li>Relevant certifications in <b>Hospital Information Systems</b> or <b>Project Management</b> are preferred.</li></ul><p><b>Experience</b></p><ul><li>Minimum <b>5 years</b> of experience in healthcare IT, hospital information systems, or related fields.</li><li>Experience in system analysis, implementation, and support within a hospital environment is preferred.</li></ul><p><b>Languages</b></p><ul><li>Minimum English language proficiency: <b>KJO Level 5 – Upper Intermediate.</b></li></ul><p><br></p></div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>To lead HS IT infrastructure, service management, and operations across all our offices, dark stores, and cloud kitchens. The successful candidate will be responsible for overseeing a team ensuring seamless operations in areas such as helpdesk support, infrastructure management, security, access control and call center solutions.</p><p>Key Responsibilities</p><p>Infrastructure &amp; IT Operations Management:</p><ul><li>Oversee the design, deployment, and management of IT infrastructure, including servers, networks, storage systems, and data centers, ensuring high availability and performance.</li><li>Manage and maintain infrastructure in cloud kitchens, dark stores, and corporate offices, ensuring minimal downtime and operational efficiency.</li><li>Ensure the implementation and maintenance of robust backup, disaster recovery, and business continuity plans.</li><li>Lead initiatives to optimize IT resources, ensuring scalability, performance, and cost-effectiveness.</li></ul><p>Helpdesk and Support Services:</p><ul><li>Manage the IT Helpdesk function, ensuring timely and effective support to internal users, and driving resolution of incidents and service requests.</li><li>Implement ITIL best practices to streamline support processes and improve the customer experience for internal teams.</li><li>Develop and maintain Service Level Agreements (SLAs) and ensure adherence to performance metrics for helpdesk services.</li></ul><p>Security and Access Management:</p><ul><li>Oversee the company s IT security strategy, ensuring the protection of systems and data across all locations.</li><li>Implement and manage security policies and protocols, including access management and control, to ensure compliance with industry regulations and standards.</li><li>Collaborate with the security team to monitor threats, manage vulnerabilities, and ensure incident response procedures are in place.</li></ul><p>Call Center Solutions:</p><ul><li>Oversee the implementation and management of call center solutions, ensuring seamless integration with company operations.</li><li>Collaborate with operations and customer service teams to improve call center technologies, driving enhanced user experience and operational efficiency</li></ul><p>Strategy &amp; Planning</p><ul><li>Contribute to the development and execution of the Division s ABCs and OKRs, while ensuring alignment with other Functions &amp; heads.</li><li>Make critical decisions that support the Division's strategic and tactical direction.</li><li>Establish the plans for the respective functions/teams and provide inputs that support the Division s goals and objectives.</li><li>Distribute tactical responsibilities effectively to potential leaders in the Division, to improve the succession readiness of the organization over time.</li><li>Measure and track relevant OKRs and metrics to ensure the achievement of goals and take corrective actions when necessary.</li></ul><p>Governance and Resilience</p><ul><li>Follow all relevant policies, procedures, and processes for the daily work to be carried out in a controlled and consistent manner.</li><li>Contribute to the identification of opportunities for continuous improvement of processes and practices to enhance effectiveness.</li><li>Uphold a high-performance working environment and promote HS s Values.</li></ul><p>People Management</p><ul><li>Set performance objectives, provide necessary support, evaluate direct reports, and provide regular feedback on performance.</li><li>Participate in the identification and recruitment of key talents for the function.</li><li>Provide clear direction, prioritize tasks, assign and delegate responsibility, and monitor the workflow.</li><li>Provide opportunities for team members to suggest, participate in, and contribute to improvement, innovation, and knowledge-sharing initiatives.</li></ul><p>Budget Management</p><ul><li>Manage and own the budgeting cycle and provide input to the budgeting process.</li><li>Ensure effective utilization of the function's budget, and report accurately on progress and challenges.</li><li>Investigate and propose implementing strategies that result in a positive financial impact for HS.</li><li>Manage the reporting departments effectively within budget, and report accurately on progress made and challenges encountered.</li><li>Formulate strategies that result in a positive financial impact for HS and aim to mitigate financial and operational risks.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>8 - 10 years of experience in IT operations, with at least 3-5 years in a leadership role managing diverse teams.</li><li>Proven experience managing IT operations across multiple locations, including dark stores, cloud kitchens, or retail environments.</li><li>Strong understanding of IT infrastructure, networks, security, and helpdesk management.</li><li>Knowledge of ITIL framework and best practices for IT service management.</li><li>Experience with call center solutions and cloud-based infrastructure is a plus.</li><li>Excellent leadership, communication, and problem-solving skills.</li><li>Strong organizational and project management abilities, with a focus on operational excel</li><li>Education and Certifications:</li><li>Bachelor s degree in Information Technology, Computer Science.</li><li>Master s degree in a relevant field is preferred</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><span><strong><span><span><span>Find Your Shangri-La in Shangri-La</span></span></span></strong></span></span></p><br><br> <br> <p><span><span><strong><u><span><span><span>Shangri-La Jeddah</span></span></span></u></strong></span></span></p><br><br> <br> <p><span><span>Anchored on the new Jeddah Waterfront along the shores of the Red Sea, Shangri-La Jeddah sets a new standard for luxury in the city. Floor-to-ceiling windows throughout the hotel invite the outdoors in, and the stylish interiors reflect the endless blue of the sea and sandy beaches right outside. A dedicated Kids Club and supervised play area provides the canvas for families to create unforgettable memories, while innovative dining concepts promise to satisfy the most refined palates.</span></span></p><br><br> <br> <ul> <li><span><span><span>203 stylish rooms and suites plus 17 luxury serviced apartments.</span></span></span></li> <li><span><span><span>5 restaurants and lounges, including the legendary Shang Palace</span></span></span></li> <li><span><span><span>Convenient for Jeddah’s popular landmarks and Red Sea Mall</span></span></span></li> <li><span><span><span>116 privately owned Burj Assila Residences. They also have access to The Wellness Club facilities.&nbsp;</span></span></span></li> </ul> <br> <br> <p><span><span><strong><span><span><span>Job Summary</span></span></span></strong></span></span></p><br><br> <br> <p><span><span><span>The Assistant IT Manager is responsible for managing day to day operation and liaise with Information Technology Manager to ensure the smooth functioning of the Information Technology Department. Assists in establishing hardware maintenance programs and procedures in case of system interruptions. Assists in ensuring security of data storage and protection.</span></span></span></p><br><br> <br> <br> <p><span><span><strong><span><span><span>As Assistant IT Manager, we rely on you to:</span></span></span></strong></span></span></p><br><br> <br> <ul> <li><span><span><span>Ensure that critical application systems to the hotel like Opera PMS, Infrasys POS, Call Accounting System, Check EAM, Messaging System, etc. and including hardware are running.</span></span></span></li> <li><span><span><span>To attend users Information Technology related problems both hardware and application systems.</span></span></span></li> <li><span><span><span>Ensure that day-to-day standard Information Technology operating procedures (including checklist) are implemented properly including new requirements that need to be implemented and / or adhered.</span></span></span></li> <li><span><span><span>Creates, develop new application systems and enhancement to existing systems that will be beneficial to some department day-to-day operations and to the hotel.</span></span></span></li> <li><span><span><span>To plan and continue looking for new ways that may improve some Information Technology related areas and provide feedback / recommendations to the Management.</span></span></span></li> <li><span><span><span>Practices and role-models the Guiding Principles and the Core Values of Shangri-La Hospitality.</span></span></span></li> <li><span><span><span>Be environmental friendly, reduce waste, recycle when possible, and reuse whenever applicable.</span></span></span></li> <li><span><span><span>Must be familiar with the CSR initiatives, Policies and Procedures, Guidelines, Rules and Regulations per company CSR, including and not limited to CSR initiatives of the local and national government. &nbsp;</span></span></span></li> <li><span><span><span>Ensures compliance and application for all CSR job related decisions and activities, in relation to achieving the hotels CSR goals and objectives.</span></span></span></li> </ul> <br> <p><span><span><strong><span><span><span>What we're looking for:&nbsp;</span></span></span></strong></span></span></p><br><br> <br> <ul> <li><span><span>3 years as senior analyst / programmer in a large company</span></span></li> <li><span><span>Degree in Computer Science.</span></span></li> <li><span><span>Leadership, communication, and interpersonal skills.</span></span></li> <li><span><span>Flexibility to work evenings, weekends, and holidays.</span></span></li> <li><span><span>Fluent in English and Arabic</span></span></li> <li><span><span>Strong leadership, self-motivated excellent communication skills.</span></span></li> </ul> <br> <p><span><span><strong><span><span><span>Why Join Us:</span></span></span></strong></span></span></p><br><br> <br> <ul> <li><span><span><span><span><span><span><span><span><span>A workplace that values your passion and supports self-realization and personal growth.&nbsp;</span></span></span></span></span></span></span></span></span></li> <li><span><span><span><span><span><span><span><span><span>Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills.&nbsp;</span></span></span></span></span></span></span></span></span></li> <li><span><span><span><span><span><span><span><span><span>Competitive benefits, recognition programs, and colleague stay/travel perks that reward your contribution and dedication.&nbsp;</span></span></span></span></span></span></span></span></span></li> <li><span><span><span><span><span><span><span><span><span>Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive.</span></span></span></span></span></span></span></span></span></li> </ul> <br> <p><span><span><span><span><span><span><span><span><span>We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes.</span></span></span></span></span></span></span></span></span></p><br><br> <p><span><span><span><span><span><span><span><span><span>We appreciate your interest in joining us. Please note that only successful candidates will be contacted.</span></span></span></span></span></span></span></span></span></p><br><br> <br> <br> <br> <p><span><span><span><span>Anchored on the new Jeddah Waterfront along the shores of the Red Sea, Shangri-La Jeddah sets a new standard for luxury in the city. Floor-to-ceiling windows throughout the hotel invite the outdoors in, and the stylish interiors reflect the endless blue of the sea and sandy beaches right outside. A dedicated Kids Club and supervised play area provide the canvas for families to create unforgettable memories, while innovative dining concepts promise to satisfy the most refined palates.</span></span></span></span></p><br><br> <br> <br><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> 2+ years </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>