وظائف مايكروسوفت ديناميك - حائل السعودية

<strong>Company Description<br><br></strong>Raffles &amp; Fairmont the Red Sea, positioned in the kingdom's groundbreaking Red Sea Project, will provide visitors access to two nature-focused resorts. With 361 rooms, 11 distinct dining concepts, including overwater restaurant with views of the Red Sea and the mangroves, and a Spa.<br><br><strong>Raffles The Red Sea </strong>will be a sanctuary of refined elegance and timeless luxury, nestled within Saudi Arabia’s extraordinary Red Sea destination. Blending Raffles’ legendary graciousness and personalized service with the natural beauty and sustainability ethos of Red Sea Global, the property offers a curated haven for the world’s most discerning travelers.<br><br><strong>Job Description<br><br></strong><strong>Key Responsibilities<br><br></strong><strong>Guest Recognition &amp; Personalization:<br><br></strong><ul><li>Welcome and engage guests in a warm, refined, and genuine manner, ensuring recognition of returning guests, VIPs, and special occasions.</li><li>Proactively identify guest preferences, expectations, and emotional cues to personalize interactions and services.</li><li>Maintain detailed guest profiles, recording preferences, feedback, and notable interactions to enhance future stays.<br><br></li></ul><strong>Guest Experience Management:<br><br></strong><ul><li>Serve as the primary point of contact for in-house guests, ensuring their comfort and satisfaction throughout the stay.</li><li>Handle guest feedback, requests, and concerns with empathy, professionalism, and a solutions-driven approach.</li><li>Follow up on service recovery actions to ensure issues are fully resolved and guests depart with a positive impression.</li><li>Coordinate bespoke amenities, surprises, and experiences in collaboration with Concierge, Butler Service, and F&amp;B teams.<br><br></li></ul><strong>VIP &amp; Special Handling:<br><br></strong><ul><li>Coordinate arrival, in-house, and departure arrangements for VIPs, long-stay guests, and special-needs guests.</li><li>Ensure all VIP amenities, room setups, and personalized touches are delivered accurately and on time.</li><li>Act as a liaison between guests and hotel management, escalating feedback or concerns when appropriate.<br><br></li></ul><strong>Coordination &amp; Communication:<br><br></strong><ul><li>Work closely with Front Desk, Concierge, Housekeeping, Engineering, and Food &amp; Beverage to ensure seamless service delivery.</li><li>Communicate guest preferences and special instructions clearly across departments.</li><li>Participate in daily briefings to share guest insights and service priorities.<br><br></li></ul><strong>Standards, Etiquette &amp; Brand Representation:<br><br></strong><ul><li>Uphold Raffles grooming, etiquette, and communication standards at all times.</li><li>Demonstrate impeccable manners, cultural sensitivity, and emotional intelligence befitting a luxury heritage brand.</li><li>Represent the values, history, and service culture of Raffles Hotels &amp; Resorts in every guest interaction.<br><br></li></ul><strong>Compliance &amp; Continuous Improvement:<br><br></strong><ul><li>Ensure confidentiality and discretion when handling guest information and situations.</li><li>Adhere to hotel policies, safety procedures, and brand standards.</li><li>Participate in service culture training, brand programs, and continuous improvement initiatives.<br><br></li></ul><strong>Qualifications<br><br></strong><strong>Qualifications &amp; Experience:<br><br></strong><ul><li>Minimum 2–3 years of experience in Guest Relations, Front Office, or Guest Experience roles within a luxury or five-star hotel environment.</li><li>Degree or diploma in Hospitality Management or related field preferred.</li><li>Experience with property management systems (Opera or equivalent) is an advantage.<br><br></li></ul><strong>Skills &amp; Competencies:<br><br></strong><ul><li>Exceptional interpersonal and communication skills.</li><li>High emotional intelligence with the ability to read and respond to guest needs.</li><li>Strong problem-solving and service recovery skills.</li><li>Excellent organizational ability and attention to detail.</li><li>Proficiency in Microsoft Office and hotel systems.</li><li>Fluency in English and Chinese required; additional languages are a strong advantage.<br><br></li></ul><strong>Personal Attributes:<br><br></strong><ul><li>Naturally warm, gracious, and guest-focused personality.</li><li>Polished, elegant appearance and professional demeanor.</li><li>Calm, confident, and composed under pressure.</li><li>Flexible and able to work shifts, including weekends and holidays.</li><li>Discreet, trustworthy, and service-oriented.<br><br></li></ul>Additional Information<br><br><ul><li>Understanding of Ultra-Luxury guest expectations and brand alignment.</li><li>experience in project coordination, scheduling, and document control during pre-Opening stages.</li><li>Experience in pre-Opening is a must.</li><li>A proactive, anticipatory approach with a strong sense of ownership and accountability.</li><li>Impeccable grooming and personal presentation aligned with Luxury standards.</li></ul>

<strong>Company Description<br><br></strong>Raffles &amp; Fairmont the Red Sea, positioned in the kingdom's groundbreaking Red Sea Project, will provide visitors access to two nature-focused resorts. With 361 rooms, 11 distinct dining concepts, including overwater restaurant with views of the Red Sea and the mangroves, and a Spa.<br><br><strong>Raffles The Red Sea </strong>will be a sanctuary of refined elegance and timeless luxury, nestled within Saudi Arabia’s extraordinary Red Sea destination. Blending Raffles’ legendary graciousness and personalized service with the natural beauty and sustainability ethos of Red Sea Global, the property offers a curated haven for the world’s most discerning travelers.<br><br><strong>Job Description<br><br></strong><strong>Key Responsibilities<br><br></strong><strong>Guest Arrival &amp; Departure Experience:<br><br></strong><ul><li>Provide a warm, elegant, and personalized welcome to all guests, addressing them by name whenever possible.</li><li>Perform check-in and check-out procedures efficiently while ensuring accuracy, confidentiality, and attention to detail.</li><li>Anticipate guest needs and proactively offer assistance, upgrades, or tailored services in line with Raffles standards.</li><li>Ensure a seamless first and last impression that reflects the heritage and prestige of the Raffles brand.<br><br></li></ul><strong>Guest Relations &amp; Service Excellence:<br><br></strong><ul><li>Handle guest inquiries, requests, and concerns with professionalism, empathy, and a solution-oriented approach.</li><li>Maintain comprehensive knowledge of hotel facilities, services, events, and local attractions to provide informed guidance.</li><li>Record and communicate guest preferences, special occasions, and feedback to personalize future stays.</li><li>Resolve service challenges promptly, escalating when necessary, while ensuring guest satisfaction and loyalty.<br><br></li></ul><strong>Operational Excellence:<br><br></strong><ul><li>Ensure accurate room assignment, billing, and payment processing in compliance with hotel policies.</li><li>Maintain up-to-date guest profiles and reservations in the property management system.</li><li>Coordinate closely with Housekeeping, Concierge, Butler Service, Bell Desk, and other departments to ensure room readiness and guest satisfaction.</li><li>Adhere to cash handling procedures and audit standards at all times.<br><br></li></ul><strong>Standards, Etiquette &amp; Brand Representation:<br><br></strong><ul><li>Uphold Raffles grooming, etiquette, and communication standards consistently.</li><li>Demonstrate refined body language, polished verbal skills, and cultural sensitivity in every interaction.</li><li>Act as a brand ambassador, promoting Raffles values, heritage, and service philosophy.<br><br></li></ul><strong>Compliance &amp; Professional Development:<br><br></strong><ul><li>Ensure compliance with hotel safety, security, and confidentiality policies.</li><li>Protect guest privacy and handle sensitive information with discretion and integrity.</li><li>Participate in brand training, service culture programs, and continuous development initiatives.<br><br></li></ul><strong>Qualifications<br><br></strong><strong>Qualifications &amp; Experience:<br><br></strong><ul><li>Minimum 1–2 years of experience in Front Office or Guest Services within a luxury or five-star hotel environment preferred.</li><li>Degree or diploma in Hospitality Management or related field is an advantage.</li><li>Experience with hotel property management systems (Opera or equivalent preferred).<br><br></li></ul><strong>Skills &amp; Competencies:<br><br></strong><ul><li>Excellent communication and interpersonal skills.</li><li>Strong attention to detail with high standards of accuracy.</li><li>Ability to multitask while maintaining composure and elegance under pressure.</li><li>Problem-solving mindset with a guest-centric approach.</li><li>Proficiency in Microsoft Office and hotel systems.</li><li>Fluency in English required; additional languages are highly desirable.<br><br></li></ul><strong>Personal Attributes:<br><br></strong><ul><li>Genuine passion for luxury hospitality and guest service.</li><li>Polished, professional appearance and demeanor.</li><li>Warm, gracious, and confident personality.</li><li>Flexible and willing to work shifts, including weekends and holidays.</li><li>Trustworthy, discreet, and culturally aware.<br><br></li></ul>Additional Information<br><br><ul><li>Understanding of Ultra-Luxury guest expectations and brand alignment.</li><li>experience in project coordination, scheduling, and document control during pre-Opening stages.</li><li>Experience in pre-Opening is a must.</li><li>A proactive, anticipatory approach with a strong sense of ownership and accountability.</li><li>Impeccable grooming and personal presentation aligned with Luxury standards.</li></ul>

<strong>Company Description<br><br></strong><strong>Raffles &amp; Fairmont the Red Sea</strong>, positioned in the kingdom's groundbreaking Red Sea Project, will provide visitors access to a nature-focused resort. with 361 room, eleven distinct dining concepts, including overwater restaurant with views of the Red Sea and the mangroves, and a Spa. The resort will be situated next to an 18-hole championship golf course, reflecting Fairmont's association as a world class golf destination. it will set new standards in sustainable development, positioned on 200km of untouched coastline, an archipelago of more than 90 unspoiled island, dormant volcanoes, rich marine habitat, and ancient archaeological sites.<br><br><strong>Job Description<br><br></strong>THE POSITION<br><br>The incumbent in this position is responsible for following up to materialize the budgeted revenues of all segments. The position focuses on hotel's national and international accounts in terms of individual bookings.<br><br><strong>Key Roles &amp; Responsibilities<br><br></strong><ul><li> Ensure all reservation enquires are professionally, and promptly handled and that there is no loss of business</li><li> Conduct training to existing and new agents in the team to maintain and improve reservation selling skills</li><li> Handle and resolve Guest issues in a positive manner so as to protect company revenue and result in Guest satisfaction</li><li> Develop and maintain the department schedule whereby there is appropriate coverage to handle reservation calls, minimizing loss of calls, and ensuring a high level of conversion into bookings</li><li> Track calls using standard call conversion sheets and report results daily, weekly and monthly</li><li> Set and amend selling strategies across all channels, and segments as directed by the direct report as applicable per property level</li><li> Run reports as required by Hotel and company standards; assist the Director of Revenue Management or other direct report, to maintain, make change in the Reservation/Property Management/Revenue Management system (if applicable) at property level as required</li><li> Maintain administration procedures, as per company and Hotel standards; this includes all reservations and requests are confirmed with in 24 hours, no show charges are validated and sent to Finance for posting, filing system is maintained, and new ones set up; fax machine is checked and correspondence is placed in the applicable place(s)</li><li> Conduct annual reviews, recommend appropriate succession plan for Employee(s) development in order to ensure the sustainability of the reservation department; provide suggestion for improvement, and identify barriers to its success, and ways to overcome these</li><li> Monitor and report results of any incentive programs in place; responsible to make sure integrity of the program is maintained, and that all requirements are followed<br><br></li></ul><strong>Qualifications<br><br></strong>PERSONAL ATTRIBUTES<br><br><ul><li> Creativity, Stress Management, Self-Development, Listening and Oral Skills</li><li> Ability to handle multiple tasks</li><li> Ability to delegate and organize work flow</li><li> Ability to meet deadlines consistently</li><li> Leadership skills</li><li> Managing, training and instructing skills<br><br></li></ul><strong>Qualifications<br><br></strong><ul><li> Degree/Diploma in Training and Development or Hotel Management</li><li> Working knowledge of Opera, Microsoft Office.<br><br></li></ul><strong>Experience<br><br></strong><ul><li> Minimum 3 years experience in Hotel or Resort.</li><li> Luxury hotel or resort background preferred</li><li> Understands the local culture and have worked in the region.<br><br></li></ul>Additional Information<br><br><ul><li>Understanding of Ultra-Luxury guest expectations and brand alignment.</li><li>experience in project coordination, scheduling, and document control during pre-Opening stages.</li><li>Experience in pre-Opening is a must.</li><li>A proactive, anticipatory approach with a strong sense of ownership and accountability.</li><li>Impeccable grooming and personal presentation aligned with Luxury standards.</li></ul>

<strong>Company Description<br><br></strong>Raffles &amp; Fairmont the Red Sea, positioned in the kingdom's groundbreaking Red Sea Project, will provide visitors access to two nature-focused resorts. With 361 rooms, 11 distinct dining concepts, including overwater restaurant with views of the Red Sea and the mangroves, and a Spa.<br><br><strong>Raffles The Red Sea </strong>will be a sanctuary of refined elegance and timeless luxury, nestled within Saudi Arabia’s extraordinary Red Sea destination. Blending Raffles’ legendary graciousness and personalized service with the natural beauty and sustainability ethos of Red Sea Global, the property offers a curated haven for the world’s most discerning travelers.<br><br><strong>Job Description<br><br></strong><strong>Key Responsibilities<br><br></strong><strong>Guest Recognition &amp; Personalization:<br><br></strong><ul><li>Welcome and engage guests in a warm, refined, and genuine manner, ensuring recognition of returning guests, VIPs, and special occasions.</li><li>Proactively identify guest preferences, expectations, and emotional cues to personalize interactions and services.</li><li>Maintain detailed guest profiles, recording preferences, feedback, and notable interactions to enhance future stays.<br><br></li></ul><strong>Guest Experience Management:<br><br></strong><ul><li>Serve as the primary point of contact for in-house guests, ensuring their comfort and satisfaction throughout the stay.</li><li>Handle guest feedback, requests, and concerns with empathy, professionalism, and a solutions-driven approach.</li><li>Follow up on service recovery actions to ensure issues are fully resolved and guests depart with a positive impression.</li><li>Coordinate bespoke amenities, surprises, and experiences in collaboration with Concierge, Butler Service, and F&amp;B teams.<br><br></li></ul><strong>VIP &amp; Special Handling:<br><br></strong><ul><li>Coordinate arrival, in-house, and departure arrangements for VIPs, long-stay guests, and special-needs guests.</li><li>Ensure all VIP amenities, room setups, and personalized touches are delivered accurately and on time.</li><li>Act as a liaison between guests and hotel management, escalating feedback or concerns when appropriate.<br><br></li></ul><strong>Coordination &amp; Communication:<br><br></strong><ul><li>Work closely with Front Desk, Concierge, Housekeeping, Engineering, and Food &amp; Beverage to ensure seamless service delivery.</li><li>Communicate guest preferences and special instructions clearly across departments.</li><li>Participate in daily briefings to share guest insights and service priorities.<br><br></li></ul><strong>Standards, Etiquette &amp; Brand Representation:<br><br></strong><ul><li>Uphold Raffles grooming, etiquette, and communication standards at all times.</li><li>Demonstrate impeccable manners, cultural sensitivity, and emotional intelligence befitting a luxury heritage brand.</li><li>Represent the values, history, and service culture of Raffles Hotels &amp; Resorts in every guest interaction.<br><br></li></ul><strong>Compliance &amp; Continuous Improvement:<br><br></strong><ul><li>Ensure confidentiality and discretion when handling guest information and situations.</li><li>Adhere to hotel policies, safety procedures, and brand standards.</li><li>Participate in service culture training, brand programs, and continuous improvement initiatives.<br><br></li></ul><strong>Qualifications<br><br></strong><strong>Qualifications &amp; Experience:<br><br></strong><ul><li>Minimum 2–3 years of experience in Guest Relations, Front Office, or Guest Experience roles within a luxury or five-star hotel environment.</li><li>Degree or diploma in Hospitality Management or related field preferred.</li><li>Experience with property management systems (Opera or equivalent) is an advantage.<br><br></li></ul><strong>Skills &amp; Competencies:<br><br></strong><ul><li>Exceptional interpersonal and communication skills.</li><li>High emotional intelligence with the ability to read and respond to guest needs.</li><li>Strong problem-solving and service recovery skills.</li><li>Excellent organizational ability and attention to detail.</li><li>Proficiency in Microsoft Office and hotel systems.</li><li>Fluency in English required; additional languages are a strong advantage.<br><br></li></ul><strong>Personal Attributes:<br><br></strong><ul><li>Naturally warm, gracious, and guest-focused personality.</li><li>Polished, elegant appearance and professional demeanor.</li><li>Calm, confident, and composed under pressure.</li><li>Flexible and able to work shifts, including weekends and holidays.</li><li>Discreet, trustworthy, and service-oriented.<br><br></li></ul>Additional Information<br><br><ul><li>Understanding of Ultra-Luxury guest expectations and brand alignment.</li><li>experience in project coordination, scheduling, and document control during pre-Opening stages.</li><li>Experience in pre-Opening is a must.</li><li>A proactive, anticipatory approach with a strong sense of ownership and accountability.</li><li>Impeccable grooming and personal presentation aligned with Luxury standards.</li></ul>

<strong>Company Description<br><br></strong>Raffles &amp; Fairmont the Red Sea, positioned in the kingdom's groundbreaking Red Sea Project, will provide visitors access to two nature-focused resorts. With 361 rooms, 11 distinct dining concepts, including overwater restaurant with views of the Red Sea and the mangroves, and a Spa.<br><br><strong>Raffles The Red Sea </strong>will be a sanctuary of refined elegance and timeless luxury, nestled within Saudi Arabia’s extraordinary Red Sea destination. Blending Raffles’ legendary graciousness and personalized service with the natural beauty and sustainability ethos of Red Sea Global, the property offers a curated haven for the world’s most discerning travelers.<br><br><strong>Job Description<br><br></strong>We are seeking a highly skilled and professional Cluster Security Manager to oversee security operations for our prestigious Raffles &amp; Fairmont properties in Umluj, Saudi Arabia. In this leadership role, you will be responsible for developing and implementing comprehensive security strategies across the cluster while ensuring the safety of guests, staff, and assets. The ideal candidate will demonstrate exceptional decision-making abilities, strong analytical skills, and a commitment to maintaining the highest security standards in a luxury hospitality environment.<br><br><ul><li>Develop, implement, and oversee security policies, procedures, and protocols across all cluster properties to ensure compliance with local regulations and international best practices</li><li>Lead, train, and supervise security personnel, conducting regular performance reviews and fostering a culture of accountability and professional excellence</li><li>Conduct comprehensive risk assessments and threat analyses to identify vulnerabilities and recommend preventive measures</li><li>Manage security systems and technology infrastructure, including access control, surveillance, and alarm systems, ensuring optimal functionality and integration</li><li>Respond promptly to security incidents and emergencies, coordinating with local authorities and implementing crisis management procedures</li><li>Monitor and analyze security incidents, preparing detailed reports and implementing corrective actions to prevent recurrence</li><li>Collaborate with hotel management, operations, and guest services teams to balance security requirements with exceptional guest experiences</li><li>Maintain detailed security records, documentation, and audit trails in compliance with organizational and regulatory standards</li><li>Conduct regular security audits and inspections to verify adherence to established protocols and identify areas for improvement</li><li>Develop and deliver security training programs for staff at all levels, emphasizing awareness and emergency response procedures</li><li>Manage security budgets and vendor relationships, optimizing resources while maintaining service quality</li><li>Stay current with emerging security threats, industry trends, and technological advancements in the hospitality sector<br><br></li></ul><strong>Qualifications<br><br></strong><ul><li>Minimum 5 years of progressive experience in security management, with at least 3 years in a leadership or supervisory capacity</li><li>Proven expertise in hospitality or luxury property security operations</li><li>Strong knowledge of security systems, including access control, CCTV surveillance, and alarm management</li><li>Demonstrated ability to analyze complex security situations and develop effective solutions</li><li>Excellent organizational and time management skills with the ability to manage multiple priorities simultaneously</li><li>Proficiency in security management software and Microsoft Office applications</li><li>Advanced communication and interpersonal skills with the ability to lead diverse teams and interact professionally with guests and stakeholders</li><li>Thorough understanding of emergency response procedures and crisis management protocols</li><li>Knowledge of local Saudi Arabian security regulations and international security standards</li><li>Ability to work flexible hours, including nights, weekends, and on-call availability for emergencies</li><li>Strong attention to detail and commitment to maintaining confidentiality and discretion</li><li>Physical capability to perform security rounds and respond to incidents as needed</li><li>Preferred: Certification in security management or hospitality security</li><li>Preferred: Experience with advanced security technologies and threat assessment methodologies<br><br></li></ul>Additional Information<br><br><ul><li>Understanding of Ultra-Luxury guest expectations and brand alignment.</li><li>experience in project coordination, scheduling, and document control during pre-Opening stages.</li><li>Experience in pre-Opening is a must.</li><li>A proactive, anticipatory approach with a strong sense of ownership and accountability.</li><li>Impeccable grooming and personal presentation aligned with Luxury standards.</li></ul>

<strong>Company Description<br><br></strong><strong>Fairmont Red Sea</strong>, positioned in the Kingdom’s groundbreaking Red Sea Project, will provide visitors access to a nature-focused resort. With 361 rooms, eleven distinct dining concepts, including overwater restaurants with views of the Red Sea and the mangroves, and a spa. The resort will be situated next to an 18 hole championship golf course, reflecting Fairmont’s association as a world class golf destination. It will set new standards in sustainable development, positioned on 200km of untouched coastline, an archipelago of more than 90 unspoiled islands, dormant volcanoes, rich marine habitat, and ancient archaeological sites.<br><br><strong>Job Description<br><br></strong>Reporting to the F&amp;B Manager, you will be responsible for, but not limited to:<br><br><ul><li>Oversee the daily operations of the assigned outlet, ensuring seamless, efficient, and consistent service delivery in line with established operational standards and procedures.</li><li>Lead, motivate, and supervise the outlet team, ensuring effective scheduling, training, coaching, performance management, and continuous colleague development.</li><li>Foster a positive, inclusive, and high-performing team culture that promotes colleague engagement, well-being, and excellence.</li><li>Ensure the highest standards of guest service and satisfaction by consistently implementing and monitoring outlet standards, procedures, and service expectations.</li><li>Anticipate guest needs and deliver personalized, attentive, and memorable experiences that exceed expectations within a luxury resort environment.</li><li>Handle guest feedback, requests, and complaints promptly and professionally, taking appropriate action to ensure effective resolution and guest satisfaction.</li><li>Ensure full compliance with health, safety, hygiene, food safety, environmental standards, and company policies and procedures.</li><li>Monitor outlet performance, including revenue, labor costs, food and beverage costs, inventory, and other key operational indicators, taking corrective action where required.</li><li>Manage inventory and procurement processes effectively, ensuring appropriate stock levels, minimizing wastage, and maintaining product quality and consistency.</li><li>Support the preparation and management of outlet budgets, forecasts, and financial targets, providing accurate and timely reports to senior management.</li><li>Work closely with Culinary, Front Office, Housekeeping, Stewarding, Engineering, and other hotel departments to ensure seamless operations and an integrated guest experience.</li><li>Conduct regular briefings and departmental meetings, ensuring clear communication of operational priorities, guest feedback, business updates, and service standards.</li><li>Monitor colleague performance and provide regular coaching and feedback to drive accountability, engagement, and professional growth.</li><li>Ensure accurate use of POS and operational systems, maintaining reliable records, reporting, and transaction controls.</li><li>Maintain comprehensive and accurate documentation related to outlet operations, staffing, inventory, financial performance, and compliance.</li><li>Identify opportunities to improve operational efficiency, service delivery, revenue generation, and guest satisfaction while maintaining high service standards.</li><li>Support sustainability initiatives and promote responsible use of resources in line with the resort’s environmental and operational objectives.</li><li>Remain adaptable and resilient in a dynamic luxury resort environment, responding effectively to changing operational requirements while maintaining service excellence.</li><li>Represent the resort professionally at all times, demonstrating leadership, integrity, discretion, and a genuine passion for hospitality.<br><br></li></ul><strong>Qualifications<br><br></strong><ul><li>Bachelor's degree in Hospitality Management, Hotel Management, Business Administration, or related field</li><li>Minimum 4-6 years of progressive experience in outlet management, food and beverage operations, or hospitality management</li><li>Strong knowledge of health, safety, hygiene, and food safety regulations and best practices</li><li>Excellent leadership and team management skills with the ability to motivate and develop staff</li><li>Exceptional customer service orientation with demonstrated ability to resolve guest concerns professionally</li><li>Proficiency in hospitality management software and point-of-sale (POS) systems</li><li>Strong communication and interpersonal skills in English; additional languages preferred</li><li>Proven Food and Beverage leadership experience with demonstrated success in managing outlet operations</li><li>Strong proficiency in Microsoft Windows applications and general computer literacy</li><li>Excellent written and spoken English communication skills</li><li>Outstanding organizational and time management abilities</li><li>Strong interpersonal and problem-solving skills with the ability to analyze situations and make decisive decisions</li><li>Ability to work effectively under pressure in a fast-paced, dynamic environment</li><li>Ability to remain calm, courteous, and focused on guest needs at all times</li><li>High level of responsibility, reliability, and professional integrity</li><li>Demonstrated success in revenue management and cost optimization initiatives</li><li>Knowledge of inventory management systems and vendor relationship management<br><br></li></ul>Additional Information<br><br><strong>What’s In It For You...<br><br></strong><ul><li>The opportunity to join Accor, a leading global hospitality group with an exceptional portfolio of luxury brands.</li><li>The chance to define the pre-opening operations for two iconic resorts at one of the world’s most anticipated new destinations.</li><li>Become part of a team dedicated to creating unparalleled luxury hospitality experiences.</li><li>A competitive package and excellent opportunities for professional growth.</li><li>Outstanding discounts across the global Accor and luxury brand network.</li></ul>

<strong>Company Description<br><br></strong><strong>Fairmont Red Sea</strong>, positioned in the Kingdom’s groundbreaking Red Sea Project, will provide visitors access to a nature-focused resort. With 361 rooms, eleven distinct dining concepts, including overwater restaurants with views of the Red Sea and the mangroves, and a spa. The resort will be situated next to an 18 hole championship golf course, reflecting Fairmont’s association as a world class golf destination. It will set new standards in sustainable development, positioned on 200km of untouched coastline, an archipelago of more than 90 unspoiled islands, dormant volcanoes, rich marine habitat, and ancient archaeological sites.<br><br><strong>Job Description<br><br></strong>Reporting to the F&amp;B Manager, you will be responsible for, but not limited to:<br><br><ul><li>Oversee the daily operations of the assigned outlet, ensuring seamless, efficient, and consistent service delivery in line with established operational standards and procedures.</li><li>Lead, motivate, and supervise the outlet team, ensuring effective scheduling, training, coaching, performance management, and continuous colleague development.</li><li>Foster a positive, inclusive, and high-performing team culture that promotes colleague engagement, well-being, and excellence.</li><li>Ensure the highest standards of guest service and satisfaction by consistently implementing and monitoring outlet standards, procedures, and service expectations.</li><li>Anticipate guest needs and deliver personalized, attentive, and memorable experiences that exceed expectations within a luxury resort environment.</li><li>Handle guest feedback, requests, and complaints promptly and professionally, taking appropriate action to ensure effective resolution and guest satisfaction.</li><li>Ensure full compliance with health, safety, hygiene, food safety, environmental standards, and company policies and procedures.</li><li>Monitor outlet performance, including revenue, labor costs, food and beverage costs, inventory, and other key operational indicators, taking corrective action where required.</li><li>Manage inventory and procurement processes effectively, ensuring appropriate stock levels, minimizing wastage, and maintaining product quality and consistency.</li><li>Support the preparation and management of outlet budgets, forecasts, and financial targets, providing accurate and timely reports to senior management.</li><li>Work closely with Culinary, Front Office, Housekeeping, Stewarding, Engineering, and other hotel departments to ensure seamless operations and an integrated guest experience.</li><li>Conduct regular briefings and departmental meetings, ensuring clear communication of operational priorities, guest feedback, business updates, and service standards.</li><li>Monitor colleague performance and provide regular coaching and feedback to drive accountability, engagement, and professional growth.</li><li>Ensure accurate use of POS and operational systems, maintaining reliable records, reporting, and transaction controls.</li><li>Maintain comprehensive and accurate documentation related to outlet operations, staffing, inventory, financial performance, and compliance.</li><li>Identify opportunities to improve operational efficiency, service delivery, revenue generation, and guest satisfaction while maintaining high service standards.</li><li>Support sustainability initiatives and promote responsible use of resources in line with the resort’s environmental and operational objectives.</li><li>Remain adaptable and resilient in a dynamic luxury resort environment, responding effectively to changing operational requirements while maintaining service excellence.</li><li>Represent the resort professionally at all times, demonstrating leadership, integrity, discretion, and a genuine passion for hospitality.<br><br></li></ul><strong>Qualifications<br><br></strong><ul><li>Bachelor's degree in Hospitality Management, Hotel Management, Business Administration, or related field</li><li>Minimum 4-6 years of progressive experience in outlet management, food and beverage operations, or hospitality management</li><li>Strong knowledge of health, safety, hygiene, and food safety regulations and best practices</li><li>Excellent leadership and team management skills with the ability to motivate and develop staff</li><li>Exceptional customer service orientation with demonstrated ability to resolve guest concerns professionally</li><li>Proficiency in hospitality management software and point-of-sale (POS) systems</li><li>Strong communication and interpersonal skills in English; additional languages preferred</li><li>Proven Food and Beverage leadership experience with demonstrated success in managing outlet operations</li><li>Strong proficiency in Microsoft Windows applications and general computer literacy</li><li>Excellent written and spoken English communication skills</li><li>Outstanding organizational and time management abilities</li><li>Strong interpersonal and problem-solving skills with the ability to analyze situations and make decisive decisions</li><li>Ability to work effectively under pressure in a fast-paced, dynamic environment</li><li>Ability to remain calm, courteous, and focused on guest needs at all times</li><li>High level of responsibility, reliability, and professional integrity</li><li>Demonstrated success in revenue management and cost optimization initiatives</li><li>Knowledge of inventory management systems and vendor relationship management<br><br></li></ul>Additional Information<br><br><strong>What’s In It For You...<br><br></strong><ul><li>The opportunity to join Accor, a leading global hospitality group with an exceptional portfolio of luxury brands.</li><li>The chance to define the pre-opening operations for two iconic resorts at one of the world’s most anticipated new destinations.</li><li>Become part of a team dedicated to creating unparalleled luxury hospitality experiences.</li><li>A competitive package and excellent opportunities for professional growth.</li><li>Outstanding discounts across the global Accor and luxury brand network.</li></ul>