وظائف كول سنتر - مكة السعودية

<p><strong>Customer Service, Call Center Agent, and Company Systems Administrator</strong><br><strong>Work Location:</strong> Makkah Al-Mukarramah</p><p><strong>Work System:</strong> Fixed Working Hours</p><p><strong>United Gulf Rayat Company (UGR)</strong> announces a job vacancy that combines telephone customer service with monitoring the systems used by property management, maintenance, and operations teams.</p><p><strong>Job Responsibilities</strong></p><ul><li>Receive calls from customers and tenants, respond to their inquiries, and record their requests and complaints.</li><li>Open a ticket for each request, provide the ticket number to the customer, refer it to the relevant department, and follow up until closure.</li><li>Monitor the operation of company systems daily, assist employees in using them, and coordinate with technical support to resolve malfunctions.</li><li>Review the accuracy of recorded data and prepare summary reports on open and overdue requests.</li></ul><p><strong>Required Skills</strong></p><p>Politeness in telephone communication, accuracy in data entry, and the ability to prioritize and follow up on multiple requests. Experience in customer service or call centers and dealing with ticketing systems is preferred.</p><p><strong>To Apply:</strong> Please attach your CV via the platform.</p>

<p><strong>Company Description</strong> Al-Mujamma Al-Tibbi Al-Aam is a general medical center providing a wide range of healthcare services to the local community in Jiddah. The center focuses on delivering safe, evidence-based care across multiple specialties, including ear, nose, and throat (ENT). It aims to offer accessible, patient-centered services in a professional and respectful environment. The medical team works collaboratively to ensure accurate diagnosis, appropriate treatment, and clear communication with patients and their families. The center is committed to continuous improvement and the adoption of modern medical practices and technology.</p><p><strong>Role Description</strong> The ENT Specialist (Otolaryngologist) will provide comprehensive evaluation, diagnosis, and treatment for conditions affecting the ear, nose, throat, and related structures. Day-to-day tasks include conducting outpatient consultations, performing diagnostic procedures, prescribing and managing treatment plans, and following up on patient progress. The role involves interpreting test results, collaborating with other physicians and healthcare staff, and documenting medical records in line with clinical and regulatory standards. The specialist may perform minor in-clinic procedures and support health education initiatives related to ENT health. This is a part-time, on-site role based in Jiddah, requiring availability during designated clinic hours.</p><p><strong>Qualifications</strong></p><p> </p><ul><li>Medical degree (MD or equivalent) and recognized specialization in Otolaryngology (ENT), with valid license to practice in Saudi Arabia.</li><li>Proficiency in diagnosing and treating common ENT conditions, including infections, hearing issues, sinus problems, voice disorders, and related pathologies.</li><li>Ability to perform routine ENT examinations and minor procedures safely and effectively in an outpatient setting.</li><li>Strong clinical decision-making, problem-solving, and evidence-based practice skills.</li><li>Clear, professional communication skills in Arabic; proficiency in English is an advantage.</li><li>Commitment to patient-centered care, including empathy, respect, and cultural sensitivity.</li><li>Ability to work collaboratively with multidisciplinary teams and support coordinated care plans.</li><li>Good organizational and time-management skills to manage part-time schedules and patient flow efficiently.</li><li>Familiarity with clinical documentation standards and use of electronic medical records.</li><li>Previous experience in a clinic or hospital ENT department is preferred.</li></ul>

<h2>King Abdullah University of Science and Technology (KAUST) announces job openings in various administrative, financial, and technical specializations</h2><h3>Job Titles</h3><ul><li>Commercial Contracts &amp; Project Delivery Manager</li><li>Lead Integration Architect</li><li>Business Services Manager</li><li>Business Development &amp; Client Relations Specialist</li><li>Technology Support Lead</li><li>End User Computing Analyst</li><li>Sr Lab Equipment Maintenance Engineer</li><li>AI-ML Support Analyst</li><li>AI/ML Automation Analyst</li><li>Viral Vector Staff Scientist</li><li>Engineering Manager</li><li>Data Center Hardware &amp; Equipment Specialist</li><li>Radiation Safety Officer</li><li>HPC Senior Systems Administrator</li><li>HPC Computational Scientist</li><li>HPC Lead System Administrator</li><li>Research User Computing Lead</li><li>Laboratory Equipment Maintenance Specialist</li><li>Electrical Maintenance Manager</li></ul><h3>Required Specializations</h3><ul><li>Business Administration</li><li>Project Management</li><li>Marketing</li><li>Commerce</li><li>Finance</li><li>Accounting</li><li>Electronics</li><li>Quantity Surveying</li><li>Science</li><li>Data Science</li><li>Computer Science</li><li>Computational Science</li><li>Artificial Intelligence</li><li>Information Systems</li><li>Information Technology</li><li>Software Engineering</li><li>Electronics Engineering</li><li>Electrical Engineering</li><li>Engineering</li><li>Or equivalent</li></ul>

<h3>About the Role</h3><p>The Successful Communication Center for Special Needs Care is looking for a <strong>Psychologist</strong> to join its team in Makkah. This full-time role focuses on understanding human behavior and psychological interactions, while contributing to the preparation and maintenance of specialized reports. The role requires 0 to 1 year of experience.</p><h3>Key Tasks and Responsibilities</h3><ul><li>Conduct research on psychological activity patterns among individuals and uncover laws and principles that explain individual behavior and interaction with surrounding stimuli.</li><li>Study all aspects of psychological life by analyzing different behavioral aspects such as motor, mental, emotional, and social dimensions.</li><li>Study learning principles for human learning cases and their multiple forms.</li><li>Implement field studies to administer intelligence and performance tests with the aim of measuring patterns of mental and psychological development.</li><li>Study general principles and laws to derive the distinctive foundations of human behavior.</li><li>Analyze and develop social trends and values based on information derived from observation, monitoring, or field research and experiments.</li><li>Study and develop theories and applied uses in the field of behavior modification.</li><li>Study the biological foundations of behavior by identifying parts of the nervous system and their impact on behavior.</li><li>Prepare specialized psychological documents and reports, provide appropriate recommendations and solutions, present and clarify them, and store them in the private database according to approved policies and procedures.</li></ul><h3>Qualifications and Experience</h3><ul><li>Practical experience ranging from <strong>0 to 1 year</strong> in psychology or a related field.</li><li>Ability to conduct research and field studies.</li><li>Strong analytical skills to understand and interpret human behavior.</li></ul><h3>Required Skills</h3><ul><li>Excellent skills in preparing and writing specialized reports.</li><li>Ability to effectively present and explain information.</li><li>Commitment to approved policies and procedures for data and document storage.</li></ul><h3>Work Environment</h3><p>This is a full-time position based in <strong>Makkah</strong>. The psychologist will work within a specialized team at the Successful Communication Center for Special Needs Care.</p><h3>Application Submission</h3><p>Salary details for this position have not been disclosed. We invite interested candidates who meet the above requirements to submit their applications.</p>

<br><p>A center specialized in early childhood care and development in Jeddah, welcoming children from 3 months to 5 years old. It offers educational programs based on positive parenting principles, combining the development of intellectual, social, and emotional skills, while instilling values and ethics from an early age, in a safe and warm environment carefully designed to be an extension of the home. Driven by our continuous pursuit of providing the highest quality in caring for our children and serving their families, we are looking for a full-time Center Manager with leadership spirit and a high sense of organization to oversee the center's daily operations. This role will serve as the link between the team, parents, and official authorities, contributing to a growth and expansion phase in which we aspire to solidify the center's position as a leading destination for early childhood care.</p><p><br></p><p><strong>Tasks and Responsibilities:</strong></p><p><strong>Daily Tasks:</strong></p><p>- Welcoming children, parents, and new clients</p><p>- Managing and following up on children's subscriptions</p><p>- Entering invoices into an accounting system</p><p>- Monitoring the center's account on the "Qurrah" platform, ensuring all data is correct, accepting requests, and preparing children</p><p>- Monitoring social media channels, responding to inquiries, meeting with clients, and posting content approved by management</p><p>- Ensuring staff compliance with the center's procedures and policies</p><p>- Monitoring staff and children's attendance and departure, and handling cases of absence and tardiness according to the center's policy</p><p>- Following up on comments and complaints received from parents, working to resolve them, and escalating matters that require management intervention</p><p><br></p><p><strong>Weekly Tasks:</strong></p><p>- Supervising study schedules, activities, and child development plans</p><p>- Holding periodic meetings with staff, setting improvement and development plans, and submitting proposals to management</p><p>- Submitting a weekly report on workflow, key observations, needs, and any existing challenges or problems</p><p><br></p><p><strong>Monthly Tasks:</strong></p><p>- Ensuring the validity of licenses and government subscriptions</p><p>- Registering employees in Social Insurance and the Qiwa platform, updating their files, and recording absences and leaves</p><p>- Contributing to increasing the number of children enrolled in the center</p><p>- Monitoring the center's needs for tools and supplies and submitting purchase requests to management</p><p>- Tracking malfunctions, submitting maintenance requests, and ensuring their completion</p><p>- Developing plans to improve the center's quality and the experience of the child and parent</p><p>- Preparing a monthly report on the center's performance, including the number of children, subscriptions, staff performance, observations, needs, and development proposals</p><p><br></p><p><strong>Qualifications and Requirements:</strong></p><ul><li>The applicant must be a <strong>Saudi citizen</strong> (women-only work environment)</li><li>At least one year of experience in managing childcare centers, nurseries, or a related field</li><li>Strong communication skills with parents and the team</li><li>Familiarity with managing social media platforms</li><li>Ability to organize and manage multiple tasks</li><li>Passion for working with children and in the early childhood environment</li></ul><p><br></p>

<h3>About the Role</h3><p>Tifli Al-Najeeb Private Kindergarten announces a vacancy for a <strong>Kindergarten Manager</strong> in Makkah. This full-time role aims to plan, direct, and coordinate the strategy and activities of the childcare center, while overseeing staff and children in various care programs.</p><h3>Key Responsibilities</h3><ul><li>Develop the overall strategy for the childcare center and oversee market identification and target user activities, in addition to developing appropriate business plans.</li><li>Manage daily operations, including recreational and educational activities, meal preparation, and routine cleaning work.</li><li>Develop and coordinate programs aimed at improving children's physical, social, emotional, and intellectual development.</li><li>Select and train staff, supervise them, and monitor their performance and behavior in line with set objectives.</li><li>Ensure the cleanliness and safe operation of facilities and equipment, maintain them in good condition, and oversee periodic maintenance and necessary repairs.</li><li>Develop policies and procedures to ensure compliance with health, safety, and environmental laws and regulations, and oversee their implementation.</li></ul><h3>Supervision and Coordination</h3><p>The Kindergarten Manager is responsible for the direct supervision of childcare staff, as well as children in morning (pre-school), evening (after-school), vacation, and daycare programs. The role also includes supervising the planning, preparation, and implementation of educational curricula to ensure the quality of education provided.</p><h3>Qualifications and Experience</h3><ul><li><strong>0-1 year</strong> of experience in a field related to managing childcare centers or kindergartens.</li><li>Ability to plan, direct, and coordinate educational and administrative activities.</li><li>Strong leadership and supervisory skills.</li></ul><h3>Work Environment</h3><p>This is a full-time job available in the city of Makkah. The salary will be determined based on qualifications and experience.</p><h3>Application</h3><p>We invite interested candidates who meet the mentioned requirements to apply for this role at Tifli Al-Najeeb Private Kindergarten.</p>

<h3>About the Role</h3><p>توترندي is seeking a Social Media Marketing professional to manage and enhance the company's online presence. This contract role is based in Makkah and Jeddah, requiring 2-5 years of relevant experience. The ideal candidate will be responsible for content creation, campaign management, and performance analysis across various social media platforms.</p><h3>Key Responsibilities</h3><ul><li>Manage official company accounts on platforms including Instagram, TikTok, Snapchat, X, and Facebook.</li><li>Update account details, profile pictures, links, and contact information.</li><li>Monitor messages and comments, responding to customer inquiries professionally.</li><li>Organize and manage daily, weekly, and monthly publishing schedules.</li><li>Monitor audience engagement and foster positive relationships with followers.</li><li>Maintain the brand's visual and linguistic identity across all platforms.</li><li>Develop monthly content plans aligned with company objectives.</li><li>Generate creative ideas for posts, videos, and marketing campaigns.</li><li>Write professional and engaging marketing and advertising content.</li><li>Prepare advertising texts, headlines, and marketing phrases.</li><li>Coordinate with designers, photographers, and video producers.</li><li>Monitor trending topics and leverage them in line with the company's identity.</li><li>Create promotional content for offers, discounts, and seasonal events.</li></ul><h3>Advertising Campaign Management</h3><ul><li>Plan and execute digital advertising campaigns in coordination with the advertising specialist.</li><li>Monitor campaign performance on Meta, TikTok, and Snapchat platforms.</li><li>Identify target audiences and appropriate segments for each campaign.</li><li>Track campaign results, analyzing cost-per-reach, engagement, and conversions.</li><li>Propose continuous improvements to optimize advertising spend efficiency.</li><li>Coordinate with the advertising specialist for retargeting interested customers.</li></ul><h3>Performance Analysis and Reporting</h3><ul><li>Monitor account performance indicators daily, weekly, and monthly.</li><li>Analyze follower growth, engagement rates, reach, and views.</li><li>Measure content performance and identify successful posts.</li><li>Prepare periodic reports detailing results, achievements, and challenges.</li><li>Provide practical recommendations to improve performance and increase engagement and sales.</li><li>Monitor competitor performance and analyze their marketing strategies.</li></ul><h3>Customer Service and Reputation Management</h3><ul><li>Monitor customer inquiries across social media platforms.</li><li>Respond to messages and comments professionally.</li><li>Forward serious customer inquiries to the sales team.</li><li>Monitor complaints and coordinate with relevant departments for resolution.</li><li>Monitor customer reviews and the overall brand perception.</li><li>Maintain the company's reputation and enhance customer trust.</li></ul><h3>Qualifications and Requirements</h3><ul><li>University degree or diploma in Marketing, Media, or a related field.</li><li>Minimum of two years of practical experience in social media account management.</li><li>Proficiency in managing Instagram, TikTok, Snapchat, and Facebook platforms.</li><li>Good knowledge of Meta Business Suite and TikTok Business Center tools.</li><li>Ability to develop marketing plans and creative content.</li><li>Proficiency in writing advertising and marketing content.</li><li>Knowledge of design and editing fundamentals.</li><li>Ability to read and analyze performance indicators.</li><li>Strong communication, teamwork, and time management skills.</li><li>Ability to work according to specific goals and performance indicators.</li></ul>

<strong>Sales Representative <br><br></strong><strong>Market</strong>: Emerging Markets<br><br><strong>Department</strong>: Retail Operations<br><br><strong>Direct Reporting Line</strong>: Store Manager<br><br><strong>Branch/Country</strong>: Saudi Arabia<br><br><strong>Location:</strong> Jeddah<br><br><strong>Job Grade: 4</strong><strong>PR<br><br></strong><strong>Number of Personnel Managed</strong>: 0<br><br>________________________________________________________________________________________________________________________<br><br><strong>Purpose &amp; Overall Impact on Organization:<br><br></strong>Contributes to achieving store sales and KPI targets by:<br><br><ul><li>Building strong connection with consumers and achieving company brand values. </li><li>Serving and selling to consumers and executing store operations with full professional values. <br><br></li></ul><strong>Key Responsibilities<br><br></strong><ul><li>Sales Representatives should be aware of sales targets as well as individual goals and actively work to achieve or exceed these targets using all available resources within the store.</li><li>Meet or exceed consumer expectations, enhancing sales and brand experience using appropriate elements of the adidas consumer service model.</li><li>Create a positive relationship with every consumer by being an enthusiastic ambassador for the adidas brand.</li><li>Proactively seek to incorporate basic and seasonal product knowledge into their service approach within designated store area(s). </li><li>Maintain an appealing and easy-to-shop environment for consumers by consistently executing visual merchandising standards. </li><li>Follow store policies and procedures to maintain a safe shopping and working environment. </li><li>Ensure product availability on the sales floor for consumers by assisting with delivery processes and floor replenishment.</li><li>Complete sales transactions quickly and accurately while adhering to cash protection procedures.<br><br></li></ul><strong>Key Relationships<br><br></strong><ul><li>Consumers</li><li>Peers and Supervisor<br><br></li></ul><strong>Knowledge, Skills and Abilities<br><br></strong><ul><li>Retail Professional Competencies<br><br></li></ul><strong>Education and Required Experience / Minimum Qualifications for Sales Representative<br><br></strong><ul><li>Fresh graduate with no experience or 1 year of experience in sales - especially sports fashion.</li><li>Arabic language - fluent speaking and writing</li><li>Effective communication skills</li><li>Negotiation and persuasion skills<br><br></li></ul><strong>Education and Required Experience / Minimum Qualifications for Store Manager<br><br></strong><ul><li>English language</li><li>Leadership experience within retail stores<br><br></li></ul><strong>Organization<br><br></strong><strong>GSMS Grade:<br><br></strong><strong>Direct Reporting Line<br><br></strong><strong>Number Personnel Managed:<br><br></strong><strong>Market/Country<br><br></strong><strong>Cost Center/Budget and/or Revenue Responsibility:<br><br></strong><strong>Location:<br><br></strong><strong> Jeddah<br><br></strong><strong>Purpose &amp; Impact On Organization<br><br></strong>You contribute to the store sales and adidas profit targets by:<br><br><ul><li>Passionately inspiring and serving and selling to our consumers</li><li>Diligently executing store operations</li><li>Contributing to a culture of consumer centricity within the store<br><br></li></ul><strong>Key Responsibilities<br><br></strong><ul><li>Actively connect and engage with consumers entering the store</li><li>Be aware of store KPI's (key performance indicators) and contribute to store sales</li><li>Responsible for improving the consumer experience by executing the CONNECT-ENGAGE-INSPIRE service standards</li><li>Be a Brand advocate, consistently exhibiting our 6 Values</li><li>Use seasonal product and Brand knowledge effectively during consumer interactions</li><li>Communicate product features and benefits, and unique selling points clearly to address consumer needs</li><li>Connect our Consumers to relevant digital &amp; omnichannel tools to provide a seamless shopping experience</li><li>Be aware of all omnichannel related sales tools</li><li>Guide our Consumers through the digital touchpoints in the store</li><li>Process merchandise deliveries quickly and effectively, and constantly replenish merchandising fixtures to ensure the store’s entire product offer is represented on the sales floor </li><li>Complete sales transactions quickly and accurately while adhering to cash protection procedures</li><li>Uses selling expertise to maximize opportunities at the cash desk to create add-on sales and build customer loyalty</li><li>Minimize loss in the stockroom and the sales floor</li><li>Perform all store operations in a safe, effective, and efficient manner</li><li>Comply with all operational policies and procedures</li><li>Maintain an appealing, easy to shop environment, for Consumers by executing visual merchandising and house-keeping standards</li><li>Know the store KPIs and how you personally contribute to them </li><li>Plays a role in maximizing sales and minimizing loss</li><li>Keeps an up-to-date awareness of our competitors </li><li>Offers suggestions and ideas on how to improve operations and processes</li><li>Collaborate productively and respectfully with team members</li><li>Communicates a desire for ongoing learning, and welcomes all available opportunities to increase own and store performance </li><li>Seek coaching and learning opportunities to continually improve performance </li><li>Complete all applicable training programs and effectively apply the learning on the job</li><li>Seek coaching and learning opportunities to continually improve performance</li><li>Always work with a team-first mindset, fully respecting all colleagues and actively contributing to making adidas an inclusive and welcoming environment for all <br><br></li></ul><strong>Authorities<br><br></strong><ul><li>Not Applicable<br><br></li></ul><strong>Key Relationships<br><br></strong><ul><li>Consumers</li><li>Peers and Supervisor<br><br></li></ul><strong>Knowledge, Capabilities And Experience<br><br></strong><ul><li>Retail Professional Competencies<br><br></li></ul><strong>Minimum Qualifications<br><br></strong><ul><li>Preferably between 1-2 months working in a sports/fashion customer &amp; commercial focused retail environment.</li><li>For Store Managers, 2 years experiemce as a store manager\supervisor is a must</li><li>Basic numeracy, literacy, and verbal communication skills<br><br></li></ul>adidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace. We do not tolerate the harassment or discrimination toward any of our applicants or employees. We are an equal opportunity employer.

<br>إعلان توظيف | مشرف مركز اتصال<p><strong>Call Center Supervisor</strong></p><p>يعلن <strong>مركز السقاف لطب وجراحة العيون</strong> عن توفر شاغر وظيفي بمسمى <strong>مشرف مركز اتصال</strong>، وفق المتطلبات التالية:</p><p><strong>المتطلبات:</strong></p><ul><li>خبرة عملية من سنة إلى 3 سنوات في مجال مراكز الاتصال.</li><li>إجادة استخدام أدوات الذكاء الاصطناعي (AI) لتحسين كفاءة العمل.</li><li>مهارات عالية في البيع والإقناع والتواصل مع العملاء.</li><li>الوظيفة مخصصة للسعوديين فقط.</li></ul><p><br></p><p><br></p>We're Hiring | Call Center Supervisor<p><strong>Saggaf Eye Center</strong> is hiring a <strong>Call Center Supervisor</strong> with the following qualifications:</p><p><strong>Requirements:</strong></p><ul><li>1–3 years of experience in call center operations.</li><li>Proficiency in using AI tools to improve work efficiency.</li><li>Strong sales, persuasion, and communication skills.</li><li>Saudi nationals only.</li></ul>

<strong>Company Description</strong> Ideal Clinics Jeddah is a well-known healthcare center recognized for its experienced and highly trained surgeons, physicians, and medical consultants. The clinic provides a clean, well-maintained environment equipped with modern medical technology to support accurate patient assessment and care. Its core services include cosmetic surgery, laser surgery, skin care, eye care, and dental care, offering comprehensive treatment options for diverse patient needs. Ideal Clinics also operates a spa facility dedicated to women’s wellness, enhancing its range of healthcare and personal care services. The clinic is committed to delivering professional, patient-centered care to the community in Jeddah.<br><strong>Role Description</strong> The Call Center Associate is a full-time, on-site role based in Jeddah, responsible for managing incoming and outgoing calls from patients and clients. This role involves answering inquiries about clinic services, scheduling and confirming appointments, updating patient information, and routing calls to the appropriate departments. The associate supports a positive patient experience by providing clear information, handling concerns, and following established protocols for service requests and follow-up. Daily tasks include using clinic systems to record interactions, maintaining call logs, and adhering to privacy and confidentiality standards. The position requires collaboration with clinical and administrative teams to ensure efficient communication and smooth patient flow.<br><strong>Qualifications<br></strong> <ul><li>Candidates should possess strong Customer Service and Customer Experience skills, with a focus on empathy, professionalism, and patient satisfaction.</li><li>Candidates should possess effective Communication skills, including clear spoken and written communication in relevant languages.</li><li>Candidates should possess Contact Centers experience or familiarity with call center operations, call handling procedures, and performance metrics.</li><li>Candidates should possess solid Computer Literacy, including the ability to use call center software, scheduling systems, and basic office applications.</li><li>Relevant previous experience in healthcare, hospitality, or service-oriented environments is beneficial.</li><li>Ability to manage high call volumes, prioritize tasks, and remain calm under pressure.</li><li>Attention to detail, reliability, and adherence to confidentiality and data protection standards.</li><li>High school diploma or equivalent; further education or training in customer service</li></ul>

<p><strong>Company Description</strong> The clinic provides care for back, neck, and joint pain, along with other spine-related conditions, using a scientific and evidence-based approach. Treatment plans are designed to not only relieve pain but also identify and address the root causes of each patient’s condition. The team focuses on personalized care, combining modern techniques with thorough assessments. Applicants will be joining a patient-centered environment that emphasizes long-term health and functional recovery.</p><p><strong>Role Description</strong> This is a full-time, on-site Receptionist role based in Jeddah. The Receptionist will greet patients, manage check-in and check-out procedures, and ensure a welcoming front-desk experience. Daily responsibilities include answering phone calls, responding to inquiries, scheduling and updating appointments, and maintaining patient records in coordination with clinical staff. The role also involves handling basic clerical tasks such as filing, data entry, and managing correspondence, while supporting smooth clinic operations and maintaining a professional, empathetic atmosphere.</p><p><strong>Qualifications</strong></p><ul><li>Strong customer service and communication skills to interact effectively and respectfully with patients and staff.</li><li>Proficiency in receptionist duties, including managing front-desk operations and coordinating patient appointments.</li><li>Solid phone etiquette skills for answering calls, routing inquiries, and providing accurate information.</li><li>Clerical skills, such as data entry, filing, and handling basic administrative tasks.</li><li>Ability to remain organized, multitask, and manage time in a busy clinical setting.</li><li>Basic computer literacy and experience with scheduling or practice management software is preferred.</li><li>Prior experience in a healthcare or clinic environment is an advantage.</li><li>Fluency in spoken and written English; Arabic language skills are beneficial.</li></ul><p><br></p><p><strong>1. Appointment Confirmation – One Day Before</strong></p><ul><li>Contact all patients one day before their scheduled appointments.</li><li>Make sure to call each patient twice if there is no response.</li><li>Update the appointment schedule accordingly, documenting confirmations, cancellations, and patients who are unreachable.</li><li>Ensure that all appointment reminders are updated in the system.</li></ul><p><strong>2. Same-Day Appointment Confirmation</strong></p><ul><li>Contact patients again on the day of their appointments to reconfirm their attendance.</li><li>Monitor the daily schedule closely and ensure there are no unnecessary empty slots.</li><li>Immediately communicate cancellations or changes to the relevant teams to allow other patients to be accommodated.</li></ul><p><strong>3. Extra Booking &amp; Schedule Optimization</strong></p><ul><li>Implement the extra-booking ICS protocol according to the clinic’s approved guidelines.</li><li>Coordinate closely with the Call Centre to accommodate as many patients as possible without compromising service quality or treatment flow.</li><li>Proactively identify available slots and offer them to patients waiting for appointments.</li><li>Ensure efficient utilization of doctors’ and therapists’ schedules.</li></ul><p><strong>4. No-Show Treatment Follow-Up</strong></p><ul><li>Contact patients who miss their scheduled treatment appointments.</li><li>Understand the reason for their absence and arrange a new appointment as soon as possible.</li><li>Actively follow up with patients to ensure they complete their treatment packages within the recommended timeframe.</li><li>Monitor patients with interrupted treatment plans and coordinate with the relevant teams when necessary.</li></ul><p><strong>5. Treatment Package Scheduling</strong></p><ul><li>Ensure that patients have their first six treatment sessions booked in advance, at a minimum.</li><li>Whenever possible, encourage patients to schedule their upcoming sessions according to the recommended treatment plan.</li><li>Monitor patients’ booking status to avoid interruptions or delays in their treatment journey.</li></ul><p><strong>6. Coordination with the Call Centre</strong></p><ul><li>Maintain continuous communication and collaboration with the Call Centre team.</li><li>Coordinate patient requests, including:</li><li><br></li><li>Sick leave certificates.</li><li>Medical reports.</li><li>Call-back requests.</li><li>Appointment changes and rescheduling.</li><li>Any other patient-related inquiries or requirements.</li><li>Ensure that all requests are communicated to the appropriate team and followed up until resolved.</li><li>Avoid leaving patient requests pending without clear ownership or updates.</li></ul><p><strong>7. Teamwork &amp; Communication</strong></p><ul><li>Maintain close coordination with Patient Experience, Call Centre, doctors, and therapists.</li><li>Communicate schedule changes and operational challenges promptly.</li><li>Ensure that all patient interactions are handled professionally, efficiently, and with a welcoming attitude.</li></ul><p><br></p>

<p>This is a full-time, on-site role for a <strong>Call Agent</strong> located in Jeddah. The Call Agent will be responsible for handling inbound and outbound calls, responding to customer inquiries, resolving customer issues, and providing information about products and services.</p><p><br></p><p>Qualifications</p><ul><li>Fluency in English</li><li>Excellent communication skills, both verbal and written</li><li>Strong customer service skills and the ability to handle difficult customers</li><li>Proficiency in using computer systems and various software applications</li><li>Previous experience in a call center or customer service role is a plus</li></ul>

<h3>About Shangri-La Jeddah</h3><p>Shangri-La Jeddah is located on the new Jeddah Waterfront along the Red Sea. The hotel features 203 rooms and suites, 17 luxury serviced apartments, and 5 restaurants and lounges, including Shang Palace. It is also convenient to Jeddah’s landmarks and the Red Sea Mall. The property includes 116 privately owned Burj Assila Residences, with access to The Wellness Club facilities.</p><h3>Role Summary</h3><p>The Service Manager – Service Centre provides day-to-day supervision, direction, and leadership to all staff in accordance with the objectives, performance, and quality standards established by Shangri-La Hotels. This full-time role, based in Jeddah, Makkah, requires 2-5 years of experience and focuses on maintaining the hotel's communication system and ensuring guest communication is handled politely and efficiently.</p><h3>Key Responsibilities</h3><ul><li>Maintain complete knowledge of operational systems at the Telephone / Service Centre, including Call Centre System and Call Accounting Software.</li><li>Ensure complete knowledge of Shangri-La’s standard operating policies and procedures for the Service Centre.</li><li>Possess complete knowledge of Shangri-La’s Programmes, such as GoldenCircle, Guest History, and FFP.</li><li>Supervise Service Centre operations and workflow to maximize guest satisfaction.</li><li>Identify staff training requirements and areas for service improvement.</li><li>Supervise and guide all staff to ensure adherence to hotel policies and procedures.</li><li>Conduct daily and monthly meetings to highlight areas for service improvement and gather feedback.</li><li>Foster a positive and highly motivated working environment that promotes teamwork.</li><li>Ensure staff conduct follow-up calls to guests to check for satisfaction in cases of service or facility defects.</li><li>Ensure all staff have complete knowledge of Emergency Procedures and their roles during an emergency.</li></ul><h3>Candidate Requirements</h3><ul><li>Ability to lead and motivate a team.</li><li>Flexibility to work varied hours and shifts.</li><li>Demonstrated responsibility and initiative.</li><li>Possession of a pleasant, friendly, and cheerful attitude.</li></ul><h3>Why Join Shangri-La Group</h3><ul><li>A workplace that supports self-realization and personal growth.</li><li>Structured learning and development pathways with opportunities for professional and leadership advancement.</li><li>Competitive benefits, recognition programs, and colleague stay/travel perks.</li><li>Teams that promote inclusion, respect diversity, and foster a secure environment.</li></ul><h3>Application Process</h3><p>Shangri-La Group is an equal opportunity employer. Applications from all qualified candidates are welcome. All information provided by applicants will be used solely for recruitment purposes. Only successful candidates will be contacted.</p>

<strong>Find Your Shangri-La in Shangri-La <br><br></strong><strong> Shangri-La Jeddah <br><br></strong>Anchored on the new Jeddah Waterfront along the shores of the Red Sea, Shangri-La Jeddah sets a new standard for luxury in the city. Floor-to-ceiling windows throughout the hotel invite the outdoors in, and the stylish interiors reflect the endless blue of the sea and sandy beaches right outside. A dedicated Kids Club and supervised play area provides the canvas for families to create unforgettable memories, while innovative dining concepts promise to satisfy the most refined palates.<br><br><ul><li> 203 stylish rooms and suites plus 17 luxury serviced apartments. </li><li> 5 restaurants and lounges, including the legendary Shang Palace </li><li> Convenient for Jeddah’s popular landmarks and Red Sea Mall </li><li> 116 privately owned Burj Assila Residences. They also have access to The Wellness Club facilities. <br><br></li></ul><strong>Job Summary<br><br></strong>To be responsible of Ensuring that calls to the Service Centre are promptly answered and requests are followed through to the concerned department.<br><br><strong> As a Service Centre, we rely on you to, <br><br></strong><ul><li> To have knowledge of the operational systems at Telephone / Service Centre e.g. PABX / Call Centre System / Call Accounting Software. </li><li> To have knowledge of Shangri‐La’s standard operating policies and procedures for the Service Centre. </li><li> Ensures all calls from guests and external calls are handled professionally and with care adhering to hotel’s and Shangri‐La policies and procedures. </li><li> Ensures correct transmission and receipt of facsimile. </li><li> Accurately records all requests for wake‐up calls and ensures they are handled correctly. </li><li> Answer all incoming calls. </li><li> Records and channels guest request to appropriate departments, If required, performs follow‐up calls to guests concerned to ensure service / facility defect has been rectified to satisfaction. </li><li> Makes operator assisted calls </li><li> Records guest’s messages </li><li> Knows all the Emergency Procedures of the hotel and how to handle them. <br><br></li></ul><strong>What We Are Looking For<br><br></strong><ul><li> At least 1 year working experience. </li><li> Ability to work flexible hours and shifts. </li><li> Communicates and writes with fluency in English (as well as the Arabic language). </li><li> Responsible and able to take initiative. </li><li> Pleasant, friendly, and cheerful attitude. </li><li> This Position is for Saudi Nationals Only <br><br></li></ul><strong>Why Join Us<br><br></strong><ul><li> A workplace that values your passion and supports self-realization and personal growth. </li><li> Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills. </li><li> Competitive benefits, recognition programs, and colleague stay/travel perks that reward your contribution and dedication. </li><li> Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive. <br><br></li></ul>We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes.<br><br>We appreciate your interest in joining us. Please note that only successful candidates will be contacted.<br><br>Anchored on the new Jeddah Waterfront along the shores of the Red Sea, Shangri-La Jeddah sets a new standard for luxury in the city. Floor-to-ceiling windows throughout the hotel invite the outdoors in, and the stylish interiors reflect the endless blue of the sea and sandy beaches right outside. A dedicated Kids Club and supervised play area provide the canvas for families to create unforgettable memories, while innovative dining concepts promise to satisfy the most refined palates.

<p>Job Purpose</p><p>Responsible for overseeing and managing the overall contact center operations, ensuring operational efficiency, service quality, and achievement of business targets. Lead operational teams, optimize workforce utilization, monitor performance, and ensure consistent delivery of an excellent customer experience while meeting contractual and organizational KPIs.</p><p><br></p><p>Key Responsibilities</p><ul><li>Oversee daily contact center operations across inbound and outbound channels, ensuring service levels and operational targets are achieved.</li><li>Develop and implement operational strategies to improve productivity, efficiency, and customer satisfaction.</li><li>Manage and lead contact center supervisors, team leaders, and operational staff, ensuring effective performance and accountability.</li><li>Monitor key operational KPIs, including Service Level, Average Handling Time (AHT), First Call Resolution (FCR), Abandonment Rate, and Customer Satisfaction (CSAT).</li><li>Ensure optimal workforce planning and resource allocation in coordination with Workforce Management (WFM).</li><li>Review operational reports and performance trends, identifying gaps and implementing corrective action plans.</li><li>Ensure compliance with client requirements, contractual obligations, internal policies, and operational procedures.</li><li>Lead continuous improvement initiatives to enhance processes, reduce operational costs, and improve service delivery.</li><li>Coordinate with Quality Assurance, Training, Workforce Management, IT, and other departments to address operational challenges.</li><li>Oversee operational escalations and ensure timely resolution of critical customer and business issues.</li><li>Support recruitment, onboarding, training, and development plans to maintain operational capacity and workforce readiness.</li><li>Manage operational budgets and ensure efficient utilization of available resources.</li></ul><p><br></p><p>Qualifications &amp; Experience</p><ul><li>Bachelor's degree in Business Administration, Management, or a related field.</li><li>4–8 years of experience in contact center operations, with at least 3 years in a managerial role.</li><li>Proven experience managing large-scale contact center operations, preferably in an outsourced or BPO environment.</li><li>Strong understanding of contact center technologies, CRM systems, WFM tools, and performance management platforms.</li><li>Experience managing client-facing operations and SLA-driven environments.</li></ul><p><br></p><p>Key Skills</p><ul><li>Contact Center Operations Management</li><li>Operational Planning &amp; Execution</li><li>KPI &amp; SLA Management</li><li>Workforce Management (WFM)</li><li>Performance Management</li><li>Budgeting &amp; Cost Optimization</li><li>Client Relationship Management</li><li>Process Improvement</li><li>Quality Assurance Management</li><li>Capacity Planning</li><li>Problem Solving &amp; Decision Making</li><li>Leadership &amp; Team Development</li><li>Data Analysis &amp; Reporting</li><li>Stakeholder Management</li></ul>

<strong>Find Your Shangri-La in Shangri-La <br><br></strong><strong> Shangri-La Jeddah <br><br></strong>Anchored on the new Jeddah Waterfront along the shores of the Red Sea, Shangri-La Jeddah sets a new standard for luxury in the city. Floor-to-ceiling windows throughout the hotel invite the outdoors in, and the stylish interiors reflect the endless blue of the sea and sandy beaches right outside. A dedicated Kids Club and supervised play area provides the canvas for families to create unforgettable memories, while innovative dining concepts promise to satisfy the most refined palates.<br><br><ul><li> 203 stylish rooms and suites plus 17 luxury serviced apartments. </li><li> 5 restaurants and lounges, including the legendary Shang Palace </li><li> Convenient for Jeddah’s popular landmarks and Red Sea Mall </li><li> 116 privately owned Burj Assila Residences. They also have access to The Wellness Club facilities. <br><br></li></ul><strong>Job Summary<br><br></strong>To provides day‐to‐day supervision, direction and leadership to all staff in accordance with the objectives, performance and quality standards established by Shangri‐La Hotels . Ensures that the communication system of the hotel is well maintained and guest communication handled politely and efficiently.<br><br><strong> As Service Manager – Service Centre, we rely on you to, <br><br></strong><ul><li> To have complete knowledge of the operational systems at Telephone / Service Centre e.g. Call Centre System / Call Accounting Software. </li><li> To have complete knowledge of Shangri‐La’s standard operating policies and procedures for the Service Centre. </li><li> To have complete knowledge of Shangri‐La’s Programmes e.g. GoldenCircle, Guest History, FFP. </li><li> Supervises the Service Centre operation and work flow to maximize guests’ satisfaction. </li><li> Identifies staff training requirements and service improvements areas. </li><li> Supervises and guides all staff to ensure that hotel’s policies and procedures are adhered to. </li><li> Conducts daily and monthly meetings to highlight areas of improvement in the service aspects and obtain feedback. </li><li> Creates a positive and highly motivated working environment that promotes and develops teamwork. </li><li> Ensures that staff are doing their follow up calls to guest to check for satisfaction in a situation where there is a service / facility defect. </li><li> Ensures all staff have complete knowledge of Emergency Procedures and their roles in an Emergency. <br><br></li></ul><strong>What We Are Looking For<br><br></strong><ul><li> At least 4 year working experience. </li><li> Minimum 2 years experience in an international Class Hotel. </li><li> Able to lead and motivate the team </li><li> Ability to work flexible hours and shifts. </li><li> Communicates and writes with fluency in English as well as the Arabic language. </li><li> Responsible and able to take initiative. </li><li> Pleasant, friendly, and cheerful attitude. </li><li> This Position is for Saudi Nationals Only <br><br></li></ul><strong>Why Join Us<br><br></strong><ul><li> A workplace that values your passion and supports self-realization and personal growth. </li><li> Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills. </li><li> Competitive benefits, recognition programs, and colleague stay/travel perks that reward your contribution and dedication. </li><li> Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive. <br><br></li></ul>We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes.<br><br>We appreciate your interest in joining us. Please note that only successful candidates will be contacted.<br><br>Anchored on the new Jeddah Waterfront along the shores of the Red Sea, Shangri-La Jeddah sets a new standard for luxury in the city. Floor-to-ceiling windows throughout the hotel invite the outdoors in, and the stylish interiors reflect the endless blue of the sea and sandy beaches right outside. A dedicated Kids Club and supervised play area provide the canvas for families to create unforgettable memories, while innovative dining concepts promise to satisfy the most refined palates.

<h3>About the Role</h3><p>Holool Aloula (NCBS National Company for Business Solutions) is seeking a <strong>Contact Center Operations Manager</strong> to oversee and manage all contact center operations. This full-time role is based in Jeddah, Makkah, Saudi Arabia, and focuses on ensuring operational efficiency, service quality, and the achievement of business targets. The manager will lead operational teams, optimize workforce utilization, and monitor performance to deliver an excellent customer experience while meeting contractual and organizational KPIs.</p><h3>Key Responsibilities</h3><ul><li>Oversee daily contact center operations across inbound and outbound channels to achieve service levels and operational targets.</li><li>Develop and implement operational strategies to enhance productivity, efficiency, and customer satisfaction.</li><li>Manage and lead contact center supervisors, team leaders, and operational staff, ensuring effective performance and accountability.</li><li>Monitor key operational KPIs, including Service Level, Average Handling Time (AHT), First Call Resolution (FCR), Abandonment Rate, and Customer Satisfaction (CSAT).</li><li>Ensure optimal workforce planning and resource allocation in coordination with Workforce Management (WFM).</li><li>Review operational reports and performance trends, identify gaps, and implement corrective action plans.</li><li>Ensure compliance with client requirements, contractual obligations, internal policies, and operational procedures.</li><li>Lead continuous improvement initiatives to enhance processes, reduce operational costs, and improve service delivery.</li><li>Coordinate with Quality Assurance, Training, Workforce Management, IT, and other departments to address operational challenges.</li><li>Oversee operational escalations and ensure timely resolution of critical customer and business issues.</li><li>Support recruitment, onboarding, training, and development plans to maintain operational capacity and workforce readiness.</li><li>Manage operational budgets and ensure efficient utilization of available resources.</li></ul><h3>Qualifications and Experience</h3><ul><li>Bachelor's degree in Business Administration, Management, or a related field.</li><li>Proven experience managing large-scale contact center operations, preferably in an outsourced or BPO environment.</li><li>Strong understanding of contact center technologies, CRM systems, WFM tools, and performance management platforms.</li><li>Experience managing client-facing operations and SLA-driven environments.</li></ul><h3>Required Experience</h3><p>Candidates should possess 5-10 years of relevant experience in contact center operations management.</p><h3>Work Type and Location</h3><p>This is a full-time position located in Jeddah, Makkah, Saudi Arabia.</p><h3>Application Process</h3><p>Interested candidates are invited to apply for this role. Salary details will be discussed during the interview process.</p>

<p><strong>Role Summary</strong></p><p><br></p><p>The Tele Sales Agent manages the company's long-tail of small customers across Makkah and</p><p>Madina through phone-based selling. This role is responsible for generating, converting, and</p><p>retaining a high volume of small accounts efficiently, using outbound and inbound calls as the</p><p>primary sales channel.</p><p>Key Responsibilities</p><p>• Manage a high-volume portfolio of small customer accounts via phone, without the need</p><p>for regular in-person visits.</p><p>• Make outbound calls to prospective small customers to introduce products/services and</p><p>generate new orders.</p><p>• Handle inbound inquiries from small customers, converting them into confirmed sales.</p><p>• Process orders accurately and coordinate with operations to ensure timely delivery.</p><p>• Follow up regularly with existing small accounts to encourage repeat orders and prevent</p><p>churn.</p><p>• Maintain up-to-date, accurate records of calls, orders, and customer information in the</p><p>CRM system.</p><p>• Meet daily/weekly call volume, conversion, and revenue targets.</p><p>• Escalate larger or higher-potential accounts to the Account Manager team when</p><p>appropriate.</p><p>• Handle basic customer service queries and complaints, resolving or escalating as</p><p>needed.</p><p>• Support promotional campaigns and outbound sales pushes for small-account</p><p>segments.</p><p><br></p><p><strong>Qualifications &amp; Experience</strong></p><p><br></p><p>• Prior experience in tele sales, call center sales, or customer service is preferred.</p><p>• Strong phone communication, persuasion, and objection-handling skills.</p><p>• Comfortable with high call volumes and target-driven work.</p><p>• Basic computer literacy and comfort using CRM/order systems.</p><p>• Fluent Arabic; basic English is a plus.</p><p>• High school diploma or equivalent; a diploma/degree in a related field is a plus.</p><p>Key Performance Indicators (KPIs)</p><p>• Number of calls made and conversion rate.</p><p>• Revenue generated from small accounts.</p><p>• Customer retention/repeat order rate among the long-tail base.</p><p>CRM data accuracy and timelines</p>