office manager Jobs - Medina Saudi

مطلوب مدير عام للوحدات الفندقيةمكان العمل: المدينة المنورة – المملكة العربية السعوديةتعلن شركة تعمل في القطاع العقاري عن رغبتها في تعيين مدير عام للوحدات الفندقية يتمتع بخبرة قيادية متميزة لتولي المسؤولية الكاملة عن إدارة وتشغيل المشروع، وتحقيق أعلى مستويات الجودة والربحية ورضا النزلاء.المهام والمسؤوليات1. الإدارة الشاملة للوحدات الفندقية والإشراف الكامل على جميع العمليات التشغيلية والإدرات الخاصة بها من استقبال وصيانة ونظافة وخدمة عملاء.2. إعداد وتنفيذ وإشراف على الخطط التشغيلية والاستراتيجية والتسويقية بما يحقق أهداف المشروع.3. قيادة مرحلة ما قبل الافتتاح حتى الافتتاح والتشغيل (بالمشاريع الجديدة) ووضع جميع إجراءات التشغيل القياسية (SOPs).4. إدارة التسعير وتحسين نسب الإشغال وتعظيم الربحية وتحقيق المستهدفات المالية.5. الإشراف على جميع قنوات الحجز الإلكترونية مثل Booking.com وExpedia وAirbnb وغيرها، والعمل على تحسين الأداء والتقييمات.6. إعداد ورفع التقارير التشغيلية والمالية الدورية لملاك المشروع.7. استقطاب الكفاءات وتوظيف وتدريب وتقييم الموظفين وبناء فريق عمل احترافي.8. تطوير جودة الخدمات وتحسين تجربة النزلاء ورفع معدلات رضا العملاء.9. إدارة العقود مع الموردين وشركات الخدمات والتفاوض للحصول على أفضل الشروط.10. ضمان الالتزام بجميع أنظمة وتعليمات وزارة السياحة والجهات الحكومية ذات العلاقة.11. إدارة المخاطر والطوارئ و مراقبة مؤشرات الأداء واتخاذ القرارات التشغيلية المناسبة والعمل على التحسين.12. القدرة على التواصل مع وكلاء السياحة الخارجيين بالدور الأخرى وابرام عقود الاشغال واستقبال الوفود السياحية .المؤهلات المطلوبة:1. بكالوريوس في إدارة الفنادق أو إدارة الضيافة أو إدارة الأعمال أو ما يعادلها.2. خبرة لا تقل عن 7 سنوات في إدارة وتشغيل الوحدات أو الشقق الفندقية، منها 3 سنوات على الأقل في منصب مدير عام أو مدير تشغيل.3. خبرة عملية في إدارة الإيرادات والتسعير وقنوات الحجز الإلكترونية.4. معرفة تامة بأنظمة وتشريعات قطاع الضيافة في المملكة العربية السعودية.5. مهارات قيادية عالية في إدارة الفرق واتخاذ القرار وحل المشكلات.6. إجادة استخدام أنظمة إدارة الفنادق (PMS) وبرامج الحجز.7. إجادة اللغة الإنجليزية تحدثًا وكتابةً والأفضلية للغات الأكثر .<br>مكان العمل: المدينة المنورة – المملكة العربية السعودية.

<div dir="rtl"><h3 >About the Role</h3> <p >Ash Salon is seeking an <strong >HR Manager and Administrative Affairs</strong> to join its team in Madinah. The holder of this role will be responsible for overseeing all aspects of human resources and administrative operations to ensure an organized and efficient work environment. The position is full-time and requires 5 to 10 years of experience in the field, with a monthly salary ranging from 5,625 to 7,500 SAR.</p> <h3 >Key Tasks and Responsibilities</h3> <ul > <li >Oversee recruitment and hiring processes, including determining needs, conducting interviews, and selecting suitable competencies.</li> <li >Develop and implement performance management and employee appraisal programs to ensure objectives are met.</li> <li >Prepare and update HR and administrative policies and procedures in line with the regulations.</li> <li >Manage payroll and entitlements, ensuring accurate calculation and timely payments.</li> <li >Monitor attendance records and ensure compliance with internal regulations and labor law.</li> <li >Promote positive working relationships and effectively resolve disputes to ensure a stable work environment.</li> </ul> <h3 >Required Qualifications and Experience</h3> <ul > <li >Practical experience of 5 to 10 years in HR and administrative affairs.</li> <li >Excellent and comprehensive knowledge of the Saudi Labor Law and its executive regulations.</li> <li >Familiarity with government platforms related to HR and work in Saudi Arabia.</li> </ul> <h3 >Technical Skills</h3> <ul > <li >Proficient in using <strong >Microsoft Office</strong> programs (Word, Excel, PowerPoint) with high efficiency.</li> <li >Experience using HRIS systems to facilitate operations.</li> </ul> <h3 >Leadership and Administrative Skills</h3> <ul > <li >High-level leadership and administrative capabilities, with the ability to guide teams.</li> <li >Proven ability to build and manage an effective team and motivate them to achieve objectives.</li> <li >Excellent communication, problem-solving, and strategic decision-making skills.</li> </ul> <h3 >Work Environment</h3> <p >The HR Manager and Administrative Affairs role works within the Ash Salon team in Medina, in a dynamic work environment requiring full-time commitment. The role aims to support employee growth and development and ensure compliance with local regulations, contributing to achieving the organization's operational goals.</p></div>

<div dir="rtl"><h3 >About the Role</h3> <p >شركة عمر الزرعة للتطوير العقاري, a prominent company in the real estate sector, is seeking a highly experienced <strong >General Manager for Hotel Units</strong>. This full-time position is based in Al Madinah Al Munawwarah, Al Madinah, Saudi Arabia. The selected candidate will be entrusted with the complete oversight of managing and operating hotel unit projects, with a focus on achieving superior quality standards, maximizing profitability, and ensuring exceptional guest satisfaction.</p> <h3 >Key Responsibilities</h3> <ul > <li >Provide comprehensive management for hotel units, overseeing all operational and administrative functions including reception, maintenance, housekeeping, and customer service.</li> <li >Develop, implement, and supervise operational, strategic, and marketing plans to align with and achieve project objectives.</li> <li >Prepare and submit regular operational and financial reports to project owners.</li> <li >Lead talent acquisition, recruitment, training, and performance evaluation of staff, fostering a professional and effective work team.</li> <li >Continuously enhance service quality, improve the overall guest experience, and elevate customer satisfaction rates.</li> <li >Manage contracts with suppliers and service providers, conducting negotiations to secure the most favorable terms.</li> <li >Ensure strict adherence to all regulations and directives issued by the Ministry of Tourism and other relevant governmental bodies.</li> <li >Oversee risk and emergency management, monitor key performance indicators, make informed operational decisions, and drive continuous improvement initiatives.</li> </ul> <h3 >Strategic and Commercial Management</h3> <ul > <li >Lead the pre-opening phase for new projects, guiding them through to successful launch and full operation, including the establishment of all Standard Operating Procedures (SOPs).</li> <li >Manage pricing strategies, optimize occupancy rates, maximize profitability, and ensure the achievement of financial targets.</li> <li >Supervise all electronic booking channels, such as ********, Expedia, and Airbnb, and actively work to improve platform performance and guest ratings.</li> <li >Engage with international tourism agents, negotiate and finalize occupancy contracts, and manage the reception of tourist delegations.</li> </ul> <h3 >Required Qualifications</h3> <ul > <li >Bachelor's degree in Hotel Management, Hospitality Management, Business Administration, or an equivalent qualification.</li> <li >A minimum of <strong >7 years of experience</strong> in the management and operation of hotel units or serviced apartments.</li> <li >At least <strong >3 years of this experience must be in a General Manager or Operations Manager role</strong>.</li> </ul> <h3 >Essential Skills and Knowledge</h3> <ul > <li >Proven practical experience in revenue management, pricing strategies, and electronic booking channel management.</li> <li >Comprehensive knowledge of hospitality sector regulations and legislation within the Kingdom of Saudi Arabia.</li> <li >Demonstrated strong leadership capabilities in team management, decision-making, and problem-solving.</li> <li >Proficiency in utilizing Property Management Systems (PMS) and various booking software.</li> <li >Fluency in English, both spoken and written, with a preference for candidates proficient in additional languages.</li> </ul> <h3 >Work Environment</h3> <p >This is a full-time position located in <strong >Al Madinah Al Munawwarah, Al Madinah, Saudi Arabia</strong>. The role demands a dedicated professional capable of leading and managing hotel unit operations within a dynamic real estate development environment.</p></div>

<strong>Property Management Manager</strong><p><strong>Job Objective:</strong> To lead and manage the real estate portfolio efficiently, ensuring the highest levels of occupancy, collection, and operational return. This includes maintaining asset value and operational quality, providing a professional experience for owners and tenants, and overseeing all operations related to leasing, contracts, collection, maintenance, and operations.</p><p><strong>Tasks and Responsibilities:</strong></p><ul><li>Manage the real estate portfolio and oversee the operational and financial performance of the properties.</li><li>Develop operational and management plans for each property to achieve owner objectives and preserve asset value.</li><li>Monitor occupancy rates and work to reduce vacancies and increase rental income.</li><li>Oversee leasing processes, contract renewals, move-in/move-out inspections, and the termination of rental agreements.</li><li>Follow up on the collection of rents and dues and address late payment cases.</li><li>Review rental prices periodically, compare them with the market, and provide pricing recommendations.</li><li>Prepare required reports, periodic financial and operational KPIs, occupancy status, collection rates, revenue and expense summaries, and building conditions for submission to the owner.</li><li>Manage relationships with tenants and address complaints and requests to ensure a high level of customer satisfaction.</li><li>Oversee preventive and corrective maintenance, cleaning, security, and operational services.</li><li>Manage contractors, suppliers, and service providers, and monitor quality of execution, costs, and service levels.</li><li>Prepare and monitor operational budgets for properties and work to control expenses and improve operational efficiency.</li><li>Analyze the performance of each property and identify opportunities to increase revenue, reduce costs, and improve returns.</li><li>Monitor contracts, documents, licenses, and obligations related to the properties and ensure they are up to date.</li><li>Ensure compliance with relevant real estate and rental laws and regulations in the Kingdom of Saudi Arabia.</li><li>Lead the property management team, delegate responsibilities, monitor performance, and achieve targets.</li><li>Participate in taking over new properties, assessing their condition, and developing plans for their operation and management.</li><li>Collaborate with the Business Development department to study new properties and portfolios before signing management contracts.</li><li>Propose and implement systems and technologies that enhance property management efficiency and reduce manual procedures.</li><li>Represent the owner in the Owners' Association according to the Real Estate Units Ownership Law.</li></ul><p><strong>Key Performance Indicators (KPIs):</strong></p><ul><li>Occupancy Rate.</li><li>Rent Collection Rate.</li><li>Value of Arrears and reduction rate.</li><li>Average vacancy period of units.</li><li>Tenant contract renewal rate.</li><li>Rental revenue growth.</li><li>Operational budget adherence.</li><li>Operation and maintenance cost per property.</li><li>Speed of closing maintenance requests and complaints.</li><li>Owner and tenant satisfaction level.</li><li>Real estate portfolio profitability.</li><li>Retention rate of property management contracts.</li></ul><p><strong>Qualifications and Experience:</strong></p><ul><li>Bachelor's degree in Business Administration, Real Estate, Engineering, or a related field.</li><li>A Property Management certification from the Real Estate Institute is preferred.</li><li>Strong practical experience in property management or real estate operations.</li><li>Good knowledge of the Saudi real estate market, leasing processes, and contract management.</li><li>Good understanding of financial aspects related to real estate, revenues, expenses, and budgets.</li><li>Experience in dealing with owners, tenants, suppliers, and contractors.</li><li>Proficiency in using property management systems, reporting tools, and Microsoft Excel.</li><li>Knowledge of relevant real estate platforms and systems in Saudi Arabia.</li></ul><p><strong>Required Skills:</strong></p><ul><li>Leadership and team management.</li><li>Managing and operating real estate portfolios.</li><li>Financial and operational analysis.</li><li>Negotiation and contract management.</li><li>Problem-solving and decision-making.</li><li>Managing owner and tenant relationships.</li><li>Planning and budget management.</li><li>Supplier and contractor management.</li><li>Preparing and analyzing reports and KPIs.</li><li>Ability to manage multiple properties and files simultaneously.</li></ul>

<div dir="rtl"><h3 >About the Role</h3> <p >Kuwait? No. The Arabic text describes: An Arabic e-commerce company announces the need for a <strong >Project Management Director</strong> to join the team in <strong >Medina</strong>. The holder oversees general activities of projects and programs, develops execution plans, monitors progress. This includes setting and tracking project budgets and contracting procedures, determining costs and funding sources, to ensure completion and achievement of objectives according to the schedule and allocated budget.</p> <h3 >Main Tasks and Responsibilities</h3> <ul > <li >Oversee the development and execution of project and program plans within the organization.</li> <li >Direct and monitor budgeting estimates and determine human, technical, and equipment requirements for implementation, ensuring availability on time and within estimated cost.</li> <li >Supervise defining project assumptions and all interdependencies with other projects or programs to ensure optimal resource utilization.</li> <li >Identify project risks and the steps needed to mitigate and resolve them effectively and timely.</li> <li >Coordinate with the project team to review completed work and remaining phases.</li> <li >Ensure compliance with project scope, approved project management standards, and quality specifications.</li> <li >Manage change processes based on the plans in place.</li> <li >Coordinate and monitor the completion of main project phases and project closure.</li> <li >Assess the level of achievement of project outputs against its main objectives.</li> <li >Ensure transfer of all related knowledge and expertise and document project documents, templates, and reports.</li> <li >Oversee preparation of project progress reports, challenges and risks management reports, KPI reports, and project success factors on a periodic basis.</li> <li >Submit related reports to various project stakeholders and senior management in the organization.</li> </ul> <h3 >Required Qualifications and Experience</h3> <ul > <li >Practical experience ranging from <strong >5 to 10 years</strong> in project management.</li> <li >Relevant academic qualification in project management or a similar technical/administrative field.</li> <li >Deep understanding of project management methodologies and tools.</li> </ul> <h3 >Job Details and Location</h3> <p >This is a full-time position in <strong >Medina</strong>, Saudi Arabia. Full dedication to the assigned tasks is required.</p> <h3 >Additional Information</h3> <p >Salary for this role will be determined based on experience and qualifications after the interview. No additional information about the application process is currently available.</p></div>

<h3 >About the Role</h3> <p >IHG Hotels &amp; Resorts is seeking an <strong >Assistant Front Office Manager</strong> for a full-time position in Medina, Al Madinah. This role is central to ensuring exceptional first impressions and managing comprehensive front office operations, encompassing guest registration, reservations, porter services, and concierge functions.</p> <h3 >Key Responsibilities</h3> <ul > <li >Manage and coach the front office team to deliver high standards of guest experience and service.</li> <li >Engage with guests to build relationships and resolve any complaints effectively.</li> <li >Conduct regular front office inspections to maintain service quality and guest satisfaction.</li> <li >Assist in budget preparation and identify opportunities to drive revenue through walk-ins and front desk up-selling.</li> <li >Train team members on operational procedures and lead during emergency or crisis situations.</li> <li >Report to the Director of Rooms and oversee a team of front desk employees across various specialisms.</li> </ul> <h3 >Required Qualifications and Experience</h3> <ul > <li >Bachelor’s degree, higher education qualification, or equivalent in Hotel Management or Business Administration.</li> <li >Minimum of 3 years of Front Office or Guest Service experience, including management experience.</li> <li >At least 2 years of proven experience as an Assistant Front Office Manager in Madinah or Makkah hotels.</li> <li >Must be Saudi talent.</li> <li >Possess excellent operational knowledge of the hospitality sector and a strong understanding of local business trends and market dynamics.</li> <li >Hands-on experience with the Oracle OPERA PMS Front Office system.</li> </ul> <h3 >Essential Skills</h3> <ul > <li >Excellent verbal and written communication skills in both English and Arabic.</li> <li >Strong attention to detail.</li> <li >Proficient administrative and time management skills.</li> <li >Ability to work collaboratively within a team and adapt to new learning.</li> </ul> <h3 >Work Environment and Benefits</h3> <p >IHG Hotels &amp; Resorts provides a supportive work environment that fosters growth and collaboration. The company offers a competitive salary, a full uniform, room discounts, and comprehensive training programs. IHG promotes a culture of trust, support, and acceptance, valuing diverse backgrounds and perspectives. The myWellbeing framework supports employee health, lifestyle, and workplace wellbeing.</p> <h3 >Company Overview</h3> <p >IHG Hotels &amp; Resorts is a global hospitality company committed to delivering memorable guest experiences and fostering a collaborative environment for its team members.</p>

<div> <p> <strong>JOB SUMMARY</strong> </p> <p> </p> <p>Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.</p> <p> </p> <p> <strong>CANDIDATE PROFILE </strong> </p> <p> </p> <p> <strong>Education and Experience</strong> </p> <p> High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.</p> <p>OR</p> <p> 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.</p> <p> </p> <p> <strong>CORE WORK ACTIVITIES</strong> </p> <p> </p> <p> <strong>Supporting Management of Front Desk Team </strong> </p> <p> Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.</p> <p> Encourages and builds mutual trust, respect, and cooperation among team members.</p> <p> Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.</p> <p> Ensures employee recognition is taking place on all shifts.</p> <p> Establishes and maintains open, collaborative relationships with employees.</p> <p> </p> <p> <strong>Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals</strong> </p> <p> Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.</p> <p> Develops specific goals and plans to prioritize, organize, and accomplish your work.</p> <p> Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.</p> <p> Strives to improve service performance.</p> <p> Collaborates with the Front Office Manager on ways to continually improve departmental service.</p> <p> Communicates a clear and consistent message regarding the Front Office goals to produce desired results.</p> <p> Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results.</p> <p> Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.</p> <p> </p> <p> <strong>Ensuring Exceptional Customer Service </strong> </p> <p> Provides services that are above and beyond for customer satisfaction and retention.</p> <p> Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.</p> <p> Serves as a role model to demonstrate appropriate behaviors.</p> <p> Sets a positive example for guest relations.</p> <p> Displays outstanding hospitality skills.</p> <p> Empowers employees to provide excellent customer service.</p> <p> Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.</p> <p> Provides feedback to employees based on observation of service behaviors.</p> <p> Handles guest problems and complaints effectively.</p> <p> Interacts with guests to obtain feedback on product quality and service levels.</p> <p> </p> <p> <strong>Managing Projects and Policies</strong> </p> <p> Implements the customer recognition/service program, communicating and ensuring the process.</p> <p> Ensures compliance with all Front Office policies, standards and procedures.</p> <p> Monitors adherence to all credit policies and procedures to reduce bad debts and rebates.</p> <p> </p> <p> </p> <p> <strong>Additional Responsibilities </strong> </p> <p> Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.</p> <p> Analyzes information and evaluating results to choose the best solution and solve problems.</p> <p> Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.</p> <p> Functions in place of the Front Office Manager in his/her absence.</p> <p> Communicates critical information from pre- and post-convention meetings to the Front Office staff.</p> <p> Participates in department meetings.</p> <p> </p> </div> <div> </div> <p> <i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i> </p>

Our guests’ memorable experiences have to start somewhere. So why not with you? We’re looking for a new Assistant Front Office Manager to take ownership of delivering exceptional first impressions – managing everything from registration and reservations to porter and concierge services.<br>A little taste of your day-to-day Every day is different, but you’ll mostly be:● Managing and coaching your front office team to deliver memorable guest experiences and the warmest welcomes● Engaging with guests to build personal relationships and remedy any complaints● Conducting regular front office inspections to ensure we’re making the right first impression ● Helping to prepare budgets and finding new ways to drive revenue from walk-ins and up-selling at the front desk● Training team members on procedures and taking the lead during an emergency or crisis● Reporting into the Director of Rooms you’ll manage a team of front desk employees across several specialisms.<br>What we need from you● Bachelor’s degree / higher education qualification / equivalent in Hotel Management/ Business Administration● 3 years of Front Office/Guest Service experience including management experience● Excellent verbal and written communication skills English/Arabic● Excellent attention to detail● Exceptional administrative and time management skills● Willingness to work as part of a team and learn new things● Must be Saudi talent● Must Have Madinah/ Makkah Hotels experience ● At least 2 years of proven experience as Assistant Front Office Manager in Madinah or Makkah. Candidates must possess excellent operational knowledge of the hospitality sector and a strong understanding of local business trends and market dynamics.● Must have hands-on experience with the Oracle OPERA PMS Front Office system.<br>What you can expect from us We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business. Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our my Wellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. So, join us and you’ll become part of our ever-growing global family.

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>JOB SUMMARY Assists in managing the execution of all operations in the rooms area departments (e.g.,Front Office, Engineering/Maintenance, Housekeeping) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Monitors compliance with standards and procedures. Leads specific team while assisting with meeting or exceeding property goals.</p><p>CORE WORK ACTIVITIES</p><p>Leading Room Operations Team</p><p>Verifies that goals are being translated to the team as they relate to guest tracking and productivity. Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service. Understands employee and guest satisfaction results and developing game plans to attack need areas and expand on the strengths. Verifies that the team has the capabilities to meet expectations. Leads by example demonstrating self-confidence, energy and enthusiasm. Assists employees in understanding guests ever-changing needs and expectations, and exceeding them.</p><p>Managing Property Rooms Operations Function(s)</p><p>Assists in managing the execution of all operations in the rooms area departments (e.g., Front Office, Engineering/Maintenance, Housekeeping). Follows property specific second effort and recovery plan. Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters. Takes proactive approaches when dealing with employee concerns. Extends professionalism and courtesy to employees at all times. Communicates/updates all goals and results with employees. Meets semiannually with staff on a one-to-one basis. Assists/teaches the team scheduling against guest and hours/occupied room goals. Performs hourly job functions as needed. Performs other duties, as assigned, to meet business needs.</p><p>Managing and Monitoring Activities that Affect the Guest Experience</p><p>Understands the brand's service culture. Provides excellent customer service by being readily available/approachable for all guests. Strives to continually improve guest and employee satisfaction. Takes proactive approaches when dealing with guest concerns. Extends professionalism and courtesy to guests at all times. Responds timely to customer service department request. Verifies that all team members meet or exceed all hospitality requirements.</p><p>Managing Profitability</p><p>Assists in performing required annual Quality audit with General Manager (GM) &amp; Regional Director (RD). Verifies that a viable key control program is in place. Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement. Strives to maximize the financial performance of the department.</p><p>Conducting Human Resources Activities</p><p>Interviews and assists in making hiring decisions. Receives hiring recommendations from team supervisors. Verifies that orientations for new team members are thorough and completed in a timely fashion. Solicits employee feedback, utilizes an open door policy, and reviews employee satisfaction results to identify and address employee problems or concerns. Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process, where applicable. Celebrates successes and publicly recognizes the contributions of team members.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.</li><li>OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.</li></ul><p></p></section>

Additional Information<br><br>Job Number 26117569<br><br>Job Category Rooms & Guest Services Operations<br><br>Location Central Area District North of Al Masjid Al Nabawi, Madinah, Saudi Arabia, Saudi Arabia,VIEW ON MAP<br><br>Schedule Full Time<br><br>Located Remotely? N<br><br>Position Type Management<br><br>Job Summary<br><br>Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest or property related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues.<br><br>CANDIDATE PROFILE <br><br>Education And Experience<br><br> High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.<br><br>OR<br><br> 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.<br><br>CORE WORK ACTIVITIES<br><br>Supporting Property Operations and Guest Relations Needs<br><br> Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property. Communicates any variations to the established norms to the appropriate department in a timely manner. Sends copy of MOD report to all departments on a daily basis. Strives to improve service performance. Ensures compliance with all policies, standards and procedures. Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.<br><br>Supporting Profitability Goals<br><br> Understands and complies with loss prevention policies and procedures. Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met. Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.<br><br>Managing The Guest Experience<br><br> Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved. Empowers employees to provide excellent customer service. Provides immediate assistance to guests as requested. Serves as a leader in displaying outstanding hospitality skills. Sets a positive example for guest relations. Responds to and handles guest problems and complaints. Ensures employees understand customer service expectations and parameters. Interacts with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction. Participates in the development and implementation of corrective action plans to improve guest satisfaction. Records guest issues in the guest response tracking system.<br><br>Assisting Human Resources Activities<br><br> Participates as needed in the investigation of employee and guest accidents. Observes service behaviors of employees and providing feedback to individuals. Conducts regular inspection tours of the entire facility for appearance, safety, staffing, security, and maintenance. Celebrates successes and publicly recognizes the contributions of team members. Ensures employees are cross-trained to support successfully daily operations. Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process. Understands and, if necessary, implements all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.<br><br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Additional Information<br><br>Job Number 26117569<br><br>Job Category Rooms & Guest Services Operations<br><br>Location Central Area District North of Al Masjid Al Nabawi, Madinah, Saudi Arabia, Saudi Arabia,VIEW ON MAP<br><br>Schedule Full Time<br><br>Located Remotely? N<br><br>Position Type Management<br><br>Job Summary<br><br>Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest or property related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues.<br><br>CANDIDATE PROFILE <br><br>Education And Experience<br><br> High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.<br><br>OR<br><br> 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.<br><br>CORE WORK ACTIVITIES<br><br>Supporting Property Operations and Guest Relations Needs<br><br> Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property. Communicates any variations to the established norms to the appropriate department in a timely manner. Sends copy of MOD report to all departments on a daily basis. Strives to improve service performance. Ensures compliance with all policies, standards and procedures. Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.<br><br>Supporting Profitability Goals<br><br> Understands and complies with loss prevention policies and procedures. Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met. Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.<br><br>Managing The Guest Experience<br><br> Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved. Empowers employees to provide excellent customer service. Provides immediate assistance to guests as requested. Serves as a leader in displaying outstanding hospitality skills. Sets a positive example for guest relations. Responds to and handles guest problems and complaints. Ensures employees understand customer service expectations and parameters. Interacts with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction. Participates in the development and implementation of corrective action plans to improve guest satisfaction. Records guest issues in the guest response tracking system.<br><br>Assisting Human Resources Activities<br><br> Participates as needed in the investigation of employee and guest accidents. Observes service behaviors of employees and providing feedback to individuals. Conducts regular inspection tours of the entire facility for appearance, safety, staffing, security, and maintenance. Celebrates successes and publicly recognizes the contributions of team members. Ensures employees are cross-trained to support successfully daily operations. Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process. Understands and, if necessary, implements all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.<br><br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

<div> <p> <strong>JOB SUMMARY</strong> </p> <p> </p> <p>Entry level management position that focuses on supporting the day-to-day activities in Housekeeping, Recreation/Health Club and Laundry, if applicable. Position works with employees to clean and maintain guestrooms and public space. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget.</p> <p> </p> <p> <strong>CANDIDATE PROFILE </strong> </p> <p> </p> <p> <strong>Education and Experience</strong> </p> <p> High school diploma or GED; 1 year experience in the housekeeping or related professional area.</p> <p>OR</p> <p> 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.</p> <p> </p> <p> <strong>CORE WORK ACTIVITIES</strong> </p> <p> </p> <p> <strong>Managing Housekeeping Operations and Budgets</strong> </p> <p> Ensures knowledge and understanding of OSHA regulations are up to date.</p> <p> Oversees all lost and found procedures.</p> <p> Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.</p> <p> Inventories stock to ensure adequate supplies.</p> <p> Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.</p> <p> Works effectively with the Engineering department on guest room maintenance needs.</p> <p> Understands and complies with loss prevention policies and procedures.</p> <p> Ensures all employees have proper supplies, equipment and uniforms.</p> <p> Assists in supervising an effective inspection program for all guestrooms and public space.</p> <p> Manages linen inventory and guest supplies and assists in the ordering of supplies as necessary.</p> <p> Supervises Housekeeping and all related areas in the absence of the Director of Services or Housekeeping Manager.</p> <p> Observes service behaviors of employees and provides feedback to individuals; continuously strives to improve service performance.</p> <p> </p> <p> <strong>Ensuring Exceptional Customer Service</strong> </p> <p> Handles guest problems and complaints seeking assistance from supervisor as necessary.</p> <p> Assists in the review of comment cards and guest satisfaction results with employees.</p> <p> Sets a positive example for guest relations.</p> <p> </p> </div> <div> </div> <p> <i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i> </p>

<div> <p> <strong>POSITION SUMMARY</strong> </p> <p> </p> <p>Assist staff with expediting problem payments (e.g., problems processing credit card). Follow up with guest regarding satisfaction with guest-related issues. Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Cash guests' personal checks and traveler's checks. Review shift logs/daily memo books and document pertinent information in logbooks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.</p> <p> </p> <p>Assist management in training, motivating, and coaching employees; serve as a role model. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Anticipate and address guests service needs. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.</p> <p> </p> <p><b>PREFERRED QUALIFICATIONS</b></p> <p>Education: High school diploma or G.E.D. equivalent.</p> <p>Related Work Experience: At least 1 year related work experience.</p> <p>Supervisory Experience: No supervisory experience.</p> <p>License or Certification: None</p> <p> </p> <p> </p> </div> <div> </div> <p><br></p>

Additional Information<br><br>Job Number 26118046<br><br>Job Category Housekeeping & Laundry<br><br>Location Central Area District North of Al Masjid Al Nabawi, Madinah, Saudi Arabia, Saudi Arabia,VIEW ON MAP<br><br>Schedule Full Time<br><br>Located Remotely? N<br><br>Position Type Management<br><br>Job Summary<br><br>Entry level management position that focuses on supporting the day-to-day activities in Housekeeping, Recreation/Health Club and Laundry, if applicable. Position works with employees to clean and maintain guestrooms and public space. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget.<br><br>CANDIDATE PROFILE <br><br>Education And Experience<br><br> High school diploma or GED; 1 year experience in the housekeeping or related professional area.<br><br>OR<br><br> 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.<br><br>CORE WORK ACTIVITIES<br><br>Managing Housekeeping Operations and Budgets<br><br> Ensures knowledge and understanding of OSHA regulations are up to date. Oversees all lost and found procedures. Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments. Inventories stock to ensure adequate supplies. Ensures guest room status is communicated to the Front Desk in a timely and efficient manner. Works effectively with the Engineering department on guest room maintenance needs. Understands and complies with loss prevention policies and procedures. Ensures all employees have proper supplies, equipment and uniforms. Assists in supervising an effective inspection program for all guestrooms and public space. Manages linen inventory and guest supplies and assists in the ordering of supplies as necessary. Supervises Housekeeping and all related areas in the absence of the Director of Services or Housekeeping Manager. Observes service behaviors of employees and provides feedback to individuals; continuously strives to improve service performance.<br><br>Ensuring Exceptional Customer Service<br><br> Handles guest problems and complaints seeking assistance from supervisor as necessary. Assists in the review of comment cards and guest satisfaction results with employees. Sets a positive example for guest relations.<br><br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br><br>عندما تنضم إلى عائلة شيراتون، تصبح عضوًا في مجتمعها العالمي. لقد كنا مكانًا للتجمع والتواصل منذ عام 1937. في شيراتون، يخلق الموظفون شعورًا بالانتماء في أكثر من 400 مجتمع حول العالم. نحن ندعو ونرحب ونربط الضيوف من خلال تجارب جذابة وخدمة مدروسة. إذا كنت تحب العمل في فريق ومتحمسًا لتقديم تجربة ضيف ذات مغزى، فنحن نشجعك على استكشاف فرصتك المهنية التالية مع شيراتون.انضم إلينا في مهمتنا لنكون «مكان التجمع العالمي». عند الانضمام إلى فنادق ومنتجعات شيراتون، فإنك تنضم إلى مجموعة من العلامات التجارية مع ماريوت الدولية. كن في المكان الذي يمكنك فيه القيام بأفضل أعمالك، وابدأ هدفك ، وانتمي إلى فريق عالمي مذهل ، لتصبح أفضل نسخة منك.

Additional Information<br><br>Job Number 26118046<br><br>Job Category Housekeeping & Laundry<br><br>Location Central Area District North of Al Masjid Al Nabawi, Madinah, Saudi Arabia, Saudi Arabia,VIEW ON MAP<br><br>Schedule Full Time<br><br>Located Remotely? N<br><br>Position Type Management<br><br>Job Summary<br><br>Entry level management position that focuses on supporting the day-to-day activities in Housekeeping, Recreation/Health Club and Laundry, if applicable. Position works with employees to clean and maintain guestrooms and public space. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget.<br><br>CANDIDATE PROFILE <br><br>Education And Experience<br><br> High school diploma or GED; 1 year experience in the housekeeping or related professional area.<br><br>OR<br><br> 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.<br><br>CORE WORK ACTIVITIES<br><br>Managing Housekeeping Operations and Budgets<br><br> Ensures knowledge and understanding of OSHA regulations are up to date. Oversees all lost and found procedures. Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments. Inventories stock to ensure adequate supplies. Ensures guest room status is communicated to the Front Desk in a timely and efficient manner. Works effectively with the Engineering department on guest room maintenance needs. Understands and complies with loss prevention policies and procedures. Ensures all employees have proper supplies, equipment and uniforms. Assists in supervising an effective inspection program for all guestrooms and public space. Manages linen inventory and guest supplies and assists in the ordering of supplies as necessary. Supervises Housekeeping and all related areas in the absence of the Director of Services or Housekeeping Manager. Observes service behaviors of employees and provides feedback to individuals; continuously strives to improve service performance.<br><br>Ensuring Exceptional Customer Service<br><br> Handles guest problems and complaints seeking assistance from supervisor as necessary. Assists in the review of comment cards and guest satisfaction results with employees. Sets a positive example for guest relations.<br><br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br><br>When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

<div> <p> <strong>POSITION SUMMARY</strong> </p> <p> </p> <p>Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.</p> <p> </p> <p>Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.</p> <p> </p> <p><b>PREFERRED QUALIFICATIONS</b></p> <p>Education: High school diploma or G.E.D. equivalent.</p> <p>Related Work Experience: At least 1 year of related work experience.</p> <p>Supervisory Experience: At least 1 year of supervisory experience.</p> <p>License or Certification: None</p> <p> </p> <p> </p> </div> <div> </div> <p> <i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i> </p>

<h3 >About Hafawah Hotels &amp; Resort</h3> <p >Hafawah Hotels &amp; Resort is seeking a dedicated <strong >Assistant Operations Manager Hotel</strong> to join its team in <strong >Al Madinah Al Munawwarah, Saudi Arabia</strong>. This full-time position is crucial for supporting the daily operational excellence of the hotel and ensuring a high standard of service.</p> <h3 >The Role of Assistant Operations Manager</h3> <p >The Assistant Operations Manager will play a vital role in ensuring the smooth and efficient functioning of hotel operations. This position requires a professional with <strong >5-10 years of relevant experience</strong>, capable of contributing to service quality and guest satisfaction while upholding all operational standards and policies.</p> <h3 >Key Responsibilities</h3> <ul > <li >Assist the Operations Manager in overseeing the hotel’s daily operations and ensuring smooth workflow.</li> <li >Monitor the performance of operational departments and ensure compliance with service quality standards.</li> <li >Enhance the guest experience by professionally handling guest feedback and resolving complaints.</li> <li >Ensure compliance with hotel policies, operational procedures, safety, and regulatory standards.</li> <li >Coordinate between departments to maintain efficient operations and achieve business objectives.</li> <li >Prepare and analyze operational reports, monitor KPIs, and recommend process improvements.</li> <li >Support revenue growth initiatives while maintaining cost control and operational efficiency.</li> <li >Lead, motivate, and support operational teams to achieve high performance.</li> <li >Act on behalf of the Operations Manager when required and perform other related duties as assigned.</li> </ul> <h3 >Candidate Requirements</h3> <ul > <li ><strong >5-10 years of experience</strong> in hotel operations or a similar management role.</li> <li >Full-time availability and commitment to the role.</li> <li >Flexibility to work according to operational requirements, including shifts when needed.</li> </ul> <h3 >Work Environment and Location</h3> <p >This is a <strong >full-time position</strong> based in <strong >Al Madinah Al Munawwarah, Al Madinah, Saudi Arabia</strong>. The role demands a commitment to operational flexibility, including working various shifts as required to meet the hotel's needs and ensure continuous service excellence.</p> <h3 >Application Process</h3> <p >Candidates who meet the above requirements and are prepared to contribute to the operational success of Hafawah Hotels &amp; Resort are encouraged to apply.</p>

<h3><strong>Hotel Sales Manager at Hafawah Hotels &amp; Resort</strong></h3><p>Hafawah Hotels &amp; Resort is seeking a dedicated and experienced <strong>Hotel Sales Manager</strong> to join its team in Al Madinah Al Munawwarah, Saudi Arabia. This full-time position is essential for driving sales performance and expanding the hotel's market presence in Medina.</p><h3><strong>Role Overview</strong></h3><p>The Hotel Sales Manager will be responsible for developing and executing comprehensive sales strategies to achieve revenue targets and enhance client relationships. This role involves leading a sales team, monitoring market trends, and identifying new business opportunities within the competitive hospitality sector.</p><h3><strong>Key Responsibilities</strong></h3><ul><li>Develop and implement sales strategies and plans to achieve the hotel’s sales targets.</li><li>Lead and manage the sales team, monitor performance, and ensure achievement of Key Performance Indicators (KPIs).</li><li>Acquire new clients and cultivate strong, long-term relationships with existing clients.</li><li>Drive corporate, group, and hotel contract sales initiatives.</li><li>Monitor target markets, conduct competitor analysis, and identify new business opportunities.</li><li>Prepare quotations and negotiate commercial contracts and agreements.</li><li>Monitor occupancy and revenue performance to ensure sales targets are met.</li><li>Prepare regular sales performance reports for management review.</li></ul><h3><strong>Required Qualifications and Experience</strong></h3><ul><li>A minimum of <strong>4 years</strong> of previous experience in a supervisory or managerial hotel sales position.</li></ul><h3><strong>Work Setting and Location</strong></h3><p>This is a <strong>full-time</strong> position based in Al Madinah Al Munawwarah (Medina), Al Madinah, Saudi Arabia. The role operates within a dynamic hotel environment focused on achieving sales excellence and market growth.</p><h3><strong>Application Information</strong></h3><p>Interested candidates who meet the specified requirements are encouraged to apply. Salary details for this position will be discussed confidentially during the interview process.</p>

The hotel management is looking for an experienced and highly competent manager to lead operations and achieve the highest levels of guest satisfaction. To manage all aspects of hotel operations, including supervising staff, improving customer experience, and ensuring financial goals are met. Key responsibilities include developing and implementing strategies to increase revenue, maintaining high-quality standards, and managing the budget efficiently.

المسمى الوظيفي: مدير فندق (4 نجوم) في المهرة<br><br>فندق رائد في يبحث عن مدير للفندق مؤهل وذو خبرة للعمل في فندق (4 نجوم) في مدينة المهرة<br><br>هدف الوظيفة: قيادة العمليات التشغيلية والتسويقية لتعظيم الإيرادات، وزيادة المبيعات، وتقليص النفقات مع ضمان تقديم خدمة جودة عالية.<br><br>المهام والمسؤوليات الرئيسية<br><br> تطوير الإيرادات والترويج:وضع وتنفيذ استراتيجيات التسعير الديناميكي لرفع نسب الإشغال ومعدل العائد للغرفة (Rev PAR).إطلاق حملات مبيعات وتسويق استباقية لجذب شرائح جديدة من العملاءإبرام الشراكات مع شركات النقل، ومنصات الحجز الإلكتروني إدارة العمليات والمالية:إعداد الميزانية السنوية وخفض التكاليف التشغيلية دون المساس بالجودة.الإشراف على الأقسام كافة (المكاتب الأمامية، الأغذية والمشروبات، الصيانة) لضمان سلاسة العمل. جودة الخدمة والسمعة:متابعة تقييمات الفندق عبر الإنترنت وإدارة السمعة لضمان رضا النزلاء.التعامل المباشر مع الضيوف وكبار الشخصيات ومعالجة الشكاوى والأزمات بكفاءة.<br><br>المؤهلات والخبرات والمهارات المطلوبة:<br><br>التعليم: درجة البكالوريوس في إدارة الفنادق أو إدارة الأعمال.الخبرة: خبرة 5 سنوات في القطاع الفندقي (منها 3 سنوات بموقع قيادي في فندق 4 نجوم أو أعلى).اللغات: إتقان تام للغتين العربية والإنجليزية (تحدثاً وكتابة)، وتعتبر أي لغة إضافية أفضلية.المهارات: مهارات متميزة في التحليل المالي والأنظمة الفندقية.