Customer Service Jobs - Jeddah Saudi

تعلن شركة RPM للسيارات عن توفر وظيفة:<br>( كول سنتر و خدمه عملاء )<br>استقبال مكالمات العملاء والرد على استفساراتهم.تقديم المعلومات الخاصة بالخدمات والعروض سواء اقساط او كاش متابعة شكاوى العملاء والعمل على حلها.إدخال وتحديث بيانات العملاء في النظام.<br>الشروط:<br>مؤهل مناسب.خبرة في خدمة العملاء أو الكول سنتر (شرط اساسي خبره بالسيارات ).مهارات تواصل ممتازة.إجادة استخدام الحاسب الآلي وبرامج Microsoft Office.القدرة على العمل ضمن فريق وتحمل ضغط العمل.<br>المزايا:<br>راتب مجزٍ.حوافز ومكافآت.بيئة عمل احترافية.فرص للتطوير والترقي.لمن يجد في نفسه الكفاءة والخبرة، يرجى إرسال السيرة الذاتية.

‏⁦سعوديين فقط من داخل الرياض⁩المسمى الوظيفي:موظف كول سنتر – خدمة عملاءالمهام والمسؤوليات:استقبال المكالمات الواردة والرد على استفسارات العملاء باحترافية.إجراء المكالمات الصادرة حسب متطلبات العمل.تقديم معلومات دقيقة عن خدمات ومنتجات الشركة.حل شكاوى العملاء ومتابعتها حتى الإغلاق.تسجيل بيانات العملاء وتحديثها على أنظمة الشركة.الالتزام بسياسات وإجراءات العمل ومعايير الجودة.رفع التقارير الدورية للمشرف المباشر.تحقيق مؤشرات الأداء المطلوبة .المؤهلات والخبرات المطلوبة:خبرة لا تقل عن سنة إلى 3 سنوات في مجال الكول سنتر أو خدمة العملاء.خبرة في التعامل مع أنظمة CRM وأنظمة الاتصال.يفضل من لديه خبرة سابقة في نفس القطاع.المهارات المطلوبة:مهارات تواصل ممتازة شفهيًا وكتابيًا مهارات فنون التواصل واقناع العميل واتقان اللهجة السعودية.القدرة على الإقناع والتعامل مع مختلف أنواع العملاء.حسن الاستماع وسرعة الاستجابة.تحمل ضغط العمل والعمل بروح الفريق.مهارات تنظيم الوقت وإدارة الأولويات.إجادة استخدام الحاسب الآلي وبرامج مايكروسوفت أوفيس.مميزات العمل:راتب مجزي يحدد حسب الخبرة.عمولات / حوافز أداءبيئة عمل احترافية ومحفزة.فرص تطوير وظيفي وترقية.

الموقع: المدينة الصناعية الثانيةالرياضيفضل السكن بالقرب من موقع العمل<br>· الهدف العام من الوظيفة :تحسين تجربة العملاء وزيادة ولائهم من خلال تقديم خدمة عملاء ممتازة، مع تنفيذ استراتيجيات تسويقية فعّالة لتعزيز صورة العلامة التجارية وزيادة المبيعات في سوق مستحضرات التجميل. <br>· المهام والمسؤوليات الرئيسية :- الرد على استفسارات العملاء عبر الهاتف، البريد الإلكتروني، ومنصات التواصل الاجتماعي. - حل شكاوى العملاء بشكل سريع وفعّال، بالتنسيق مع الأقسام المعنية (الإنتاج، الجودة، الشحن)- إدارة علاقات العملاء (CRM)، وتوثيق تفاعلاتهم لتحسين الخدمة. - متابعة آراء العملاء وتقييماتهم، وإعداد تقارير دورية لقياس رضاهم. - توفير الدعم الفني للعملاء حول استخدام المنتجات ومواصفاتها. - تنفيذ الحملات التسويقية (إعلانات، عروض ترويجية، فعاليات) بالتنسيق مع فريق التسويق. - إدارة المحتوى الرقمي (منصات التواصل الاجتماعي، الموقع الإلكتروني، النشرات الإخبارية) -تحليل السوق وتحديد احتياجات العملاء لاقتراح تطوير منتجات جديدة. - التنسيق مع فريق المبيعات لتحقيق الأهداف الشهرية والسنوية. - إعداد تقارير أداء التسويق (معدل التحويل، تفاعل الجمهور، عائد الاستثمار)<br>· المؤهلات والمهارات المطلوبة :- درجة البكالوريوس في التسويق، إدارة الأعمال، الاتصال، أو مجال ذي صلة. - شهادة في خدمة العملاء أو التسويق الرقمي.- خبرة لا تقل عن سنتين في خدمة العملاء أو التسويق (يفضل في قطاع مستحضرات التجميل أو الأدوية)- معرفة بأنظمة إدارة علاقات العملاء (CRM) مثل Salesforce، Zoho - إتقان أدوات التسويق الرقميGoogle Ads، Meta Business Suite، تحليل البيانات - مهارات متقدمة في Microsoft Officeخاصة Excel وPower Point - فهم أساسيات SEOوكتابة المحتوى التسويقي.

???? إعلان وظيفي – موظفة استقبال وخدمة عملاء???? للتقديم: يرجى إرسال السيرة الذاتية عبر الرقم 0549106999يعلن مركز طبي جلدية وتجميل مميز في شمال الرياض عن توفر شاغر وظيفي بمسمى:موظفة استقبال وخدمة عملاء???? مكان العمل: مقر العيادة – شمال الرياض???? ساعات العمل: 8 ساعات يوميًا???? أيام العمل: 6 أيام في الأسبوع???? الإجازة: يوم واحد أسبوعيًا✨ المميزات:* تأمين طبي للموظفة* بيئة عمل احترافية ومريحة* فرصة للتطوير والنمو???? المهام الوظيفية:* استقبال المرضى وتنظيم المواعيد* الرد على الاستفسارات وتقديم خدمة عملاء مميزة* إدارة الاتصالات الهاتفية والتنسيق مع الأقسام???? المتطلبات:* مهارات تواصل عالية ولباقة في التعامل* القدرة على تنظيم الوقت وتحمل ضغط العمل* يفضل وجود خبرة سابقة في نفس المجال

الإدارة: التسويق والمبيعات وخدمة العملاء<br><br>الرئيس المباشر: المدير التنفيذي<br><br>الهدف من الوظيفة<br><br>تأسيس وإدارة وتشغيل إدارة التسويق والمبيعات وخدمة العملاء، والعمل على بناء العلامة التجارية، وزيادة المبيعات، وتحسين تجربة العملاء، من خلال تنفيذ وإدارة جميع الأنشطة التسويقية والبيعية وخدمة العملاء، مع تأسيس الأنظمة والإجراءات اللازمة لنمو الإدارة.<br><br>المهام والمسؤوليات<br><br>الإدارة والتخطيط<br><br>إعداد الخطة الاستراتيجية والتشغيلية للإدارة.<br><br>وضع الأهداف ومؤشرات الأداء ومتابعة تحقيقها.<br><br>إعداد التقارير الدورية ورفعها للمدير التنفيذي.<br><br>بناء السياسات والإجراءات الخاصة بالإدارة.<br><br>التسويق<br><br>إعداد وتنفيذ الحملات التسويقية.<br><br>إدارة الهوية والعلامة التجارية.<br><br>إدارة حسابات التواصل الاجتماعي.<br><br>كتابة وصناعة المحتوى والإشراف على إنتاجه.<br><br>التخطيط للتصوير والإعلانات والمواسم.<br><br>إدارة الحملات الإعلانية وتحليل نتائجها.<br><br>دراسة السوق والمنافسين.<br><br>المبيعات<br><br>إعداد وتنفيذ خطة المبيعات.<br><br>تطوير قنوات البيع.<br><br>إعداد العروض والبرامج الموسمية.<br><br>بناء شراكات مع الشركات والجهات المختلفة.<br><br>متابعة وتحليل أداء المبيعات.<br><br>خدمة العملاء<br><br>تطوير تجربة العميل.<br><br>متابعة الشكاوى والملاحظات حتى إغلاقها.<br><br>رفع مستوى رضا العملاء.<br><br>تحسين تقييمات المنصات الرقمية.<br><br>تطوير برامج الولاء والاحتفاظ بالعملاء.<br><br>الصلاحيات<br><br>اعتماد وتنفيذ الخطط التشغيلية للإدارة.<br><br>إدارة ميزانية الإدارة وفق الصلاحيات المعتمدة.<br><br>التوصية بالتعيينات المستقبلية عند التوسع.<br><br>التنسيق المباشر مع جميع الإدارات لتحقيق الأهداف.<br><br>المؤهلات<br><br>بكالوريوس في التسويق أو إدارة الأعمال أو تخصص ذي صلة.<br><br>خبرة لا تقل عن 5 سنوات في قطاع المطاعم أو الأغذية أو العلامات التجارية.<br><br>خبرة في التسويق الرقمي، المبيعات، وخدمة العملاء.<br><br>المهارات<br><br>القيادة والتخطيط.<br><br>التسويق الرقمي.<br><br>صناعة وكتابة المحتوى.<br><br>إدارة الحملات الإعلانية.<br><br>تحليل البيانات وإعداد التقارير.<br><br>التفاوض وبناء الشراكات.<br><br>إدارة الوقت والعمل تحت الضغط.<br><br>استخدام أدوات الذكاء الاصطناعي في التسويق وصناعة المحتوى.<br><br>مؤشرات الأداء (KPIs)<br><br>تحقيق مستهدفات المبيعات.<br><br>نمو الإيرادات وعدد العملاء.<br><br>نمو العلامة التجارية.<br><br>زيادة التفاعل على المنصات الرقمية.<br><br>تحسين رضا العملاء.<br><br>رفع معدل عودة العملاء.<br><br>تحقيق العائد المستهدف من الحملات الإعلانية.<br><br>الالتزام بالخطة التشغيلية والميزانية.<br><br>جودة ودورية التقارير ونتائج المبادرات.<br><br>طبيعة العمل<br><br>في المرحلة الأولى، يتولى شاغل الوظيفة تنفيذ وإدارة جميع مهام التسويق والمبيعات وخدمة العملاء بشكل مباشر، إلى جانب بناء الأنظمة والإجراءات. ومع توسع الشركة، يتولى قيادة فريق عمل متخصص وتوزيع المهام والإشراف على الأداء.

We are looking for a professional and dynamic services sales representative to join our team, possessing a passion for sales and specialized experience in marketing Fleet Management systems and Temperature and Humidity Monitoring solutions. The primary responsibility of this position will be to open new sales channels, build sustainable strategic relationships with clients in target sectors (such as transportation, logistics, food, and pharmaceuticals), and ensure the achievement of sales targets set by management. Key Tasks and Responsibilities: Research and Acquisition: Identifying and opening new sales opportunities (Prospecting) and reaching decision-makers in target companies. Sales Management: Presenting offers to clients and explaining the benefits and features of tracking and temperature/humidity monitoring systems accurately and professionally. Relationship Building: Establishing and developing strong, long-term relationships with current and potential clients to ensure their satisfaction and loyalty to the company. Achieving Targets: Commitment to achieving and exceeding the approved monthly and quarterly sales targets. Deal Management: Managing the entire sales cycle, starting from the initial contact with the client and attending meetings, through to finalizing negotiations, closing the deal, and signing contracts. Daily Reports: Submitting periodic reports to the sales supervisor including market trends, competitor analysis, and updates on existing sales opportunities. Functional Conditions and Requirements: Experience: At least two years of practical experience in the same field (vehicle tracking systems, Fleet Management solutions, or cold chain and temperature/humidity monitoring systems). Sales Skills: Exceptional skills in negotiation, persuasion, and closing deals. Mobility: Possession of a private car and a valid driver's license (essential requirement for travel and meeting clients). Communication: Excellent communication skills and a high ability to build a wide network of professional relationships. Commitment: Ability to work under the pressure of sales targets (Target-driven) and possess a proactive spirit. Benefits and Compensation: Competitive monthly salary (determined based on interview and experience). Incentive commission system upon achieving sales targets. Fuel allowance / car maintenance. Medical insurance for the employee. Supportive work environment and real opportunities for professional development.

Job Objective: Supervising the daily operations of the hotel facility, ensuring service quality, and enhancing the guest experience.<br>Key Responsibilities:· Monitoring daily operations and ensuring the readiness of units and facilities.· Supervising work teams, distributing tasks, and monitoring performance.· Coordinating between operational departments and resolving issues.· Improving operational efficiency and adding distinctive aesthetic and service touches.<br>Qualifications and Experience:· Appropriate qualification in Hotel Management, Hospitality, or a related field.· Practical experience in hotel or serviced apartment operations.· Preference given to experience in two-to-three-star establishments or luxury serviced apartments.<br>Required Skills:· Leadership and team management.· Organization, follow-up, and attention to detail.· Problem-solving and decision-making.· Communication and coordination skills.· Service-oriented, creative mindset, and the ability to improve the guest experience.

<div dir="rtl"><h3 >Job Overview</h3> <p >Al-Sakba Al-Oula Trading Company announces a vacancy for an Electronic Government Services Specialist in Jeddah. The holder of this full-time position will be responsible for managing and operating diverse electronic government services and transactions, ensuring compliance with applicable regulations and procedures.</p> <h3 >Main Tasks and Responsibilities</h3> <ul > <li >Manage and operate all electronic government platforms, such as Mandi, Qiwa, Mada, Muqeem, Ejr, Sabil, and the Zakat, Tax and Customs Authority, among others.</li> <li >Issue, renew, and cancel licenses for commercial activities, waste contracts, environmental compliance requirements, and waste management.</li> <li >Regularly follow up on employee affairs, social insurance, and wage protection.</li> <li >Submit bids for government tenders and auctions through the electronic platform "Furas".</li> </ul> <h3 >Required Qualifications and Experience</h3> <ul > <li >Practical experience ranging from <strong >two to five years</strong> in dealing with electronic government platforms and services in the Kingdom of Saudi Arabia.</li> <li >Full familiarity with related municipal and professional conditions and regulations.</li> <li >Proficient in computer use and Microsoft Office applications.</li> </ul> <h3 >Core Skills</h3> <ul > <li >Effective communication skills and a high ability to follow up accurately.</li> <li >Excellent organizational skills and accuracy in adhering to deadlines and efficiently processing transactions.</li> </ul> <h3 >Job Details</h3> <p >This full-time position is available in Jeddah, Al-Hamra District. The monthly salary for this position ranges between <strong >3,750 to 5,625 SAR</strong>. The final salary will be determined after the interview, and immediate employment for the suitable candidate.</p> <h3 >Application</h3> <p >We invite interested applicants who meet the above requirements to submit their applications for this job opportunity.</p></div>

Role Description<br>We are looking for a Customer Service Specialist to join our e-commerce team in Riyadh.<br>The role focuses on supporting customers throughout their shopping journey, handling inquiries, following up on orders and shipments, resolving customer concerns, and coordinating with internal teams to ensure a smooth and professional customer experience.<br><br>Key Responsibilities<br>* Respond to customer inquiries through Whats App and other communication channels.* Follow up on customer orders, shipments, and delivery status.* Handle returns, exchanges, complaints, and after-sales requests.* Review and manage customer orders through Salla Platform.* Coordinate with operations, warehouse, and shipping teams to resolve customer cases.* Follow up on open cases until they are fully resolved.* Maintain accurate records of customer interactions and recurring issues.* Contribute to improving the overall customer experience.<br><br>Requirements<br>* 0–2 years of experience in Customer Service, preferably within e-commerce.* Good knowledge of Salla Platform is preferred.* Previous experience with online orders, shipping, returns, or after-sales service is a plus.* Excellent Arabic communication and writing skills.* Strong problem-solving and follow-up skills.* Good organizational skills and attention to detail.* Ability to work effectively in a fast-paced environment.* Comfortable using computers, online platforms, and customer service systems.<br><br>Job Details<br>* Location: Riyadh, Saudi Arabia* Employment Type: Full-time* Work Type: On-site

Job Overview We are seeking an enthusiastic and motivated Junior Customer Service Representative to join our team. In this entry-level role, you will be the first point of contact for our customers, assisting with inquiries and learning to deliver exceptional customer support with guidance from team members.<br>Key Responsibilities Serve as the primary point of contact for customers via phone, email, or chat. Provide accurate and clear information regarding our services and offerings. Handle customer inquiries and requests with professionalism and dedication. Efficiently resolve basic customer issues to ensure high customer satisfaction. Maintain organized records of customer interactions, inquiries, and feedback.<br>Qualifications & Requirements Excellent communication and interpersonal skills. Strong problem-solving abilities, patience, and a positive attitude. Ability to multitask, learn quickly, and work under pressure. Bachelor’s degree or Diploma (Fresh Graduates are welcome to apply). Customer service certificates or training is a plus. Familiarity with customer service programs (e.g., Zendesk, Freshdesk, or similar platforms) is an advantage. Full proficiency in English (written and spoken) is required. Immediate availability to join is preferred.

CMA CGM, Saudi Arabia, is staffed with knowledgeable and motivated industry professionals who work closely with its customers to provide them with the best possible service and high-quality transport of their cargo. As a result of expanding our organization, we are currently looking for a Customer Service Officer to join our fast-growing and challenging organization.<br>Position: Customer Services Officer Location: Jeddah Advanced Desk Responsibilities:• Single-entry point for all customer care queries• Full case ownership throughout the entire lifecycle – no forwarding to other departments• Respond to customer calls, cases, and chats within SLA timelines• Handle complaints and shipment disruptions professionally and efficiently• Coordinate with internal teams to ensure timely resolution• Communicate with customers regarding operational updates (vessel delays, rollovers, etc.)• Follow up on customer KPIs such as FCRR, TAT, and NPS• Conduct regular meetings with customers to drive continuous improvement• Identify and promote value-added services (VAS) such as Carrier Haulage or VGMStandard Desk:• Manage all cases based on FIFO (First In – First Out) principle• Promote and guide customers through the digital journey for a more efficient experience Special Desk:• Handle Direct Delivery and Breakbulk shipments• Execute and follow up on delivery processes• Manage tailored solutions for special cargo and commodities• Regularly meet with customers to review business needs• Act as setup point for special exceptions (e.g., fruit, cross-sell, etc.) Qualifications & Profile:• 2-5 years of experience in Shipping & Logistics• Strong customer and vendor relationship management skills• Proven ability to drive change, innovation, and process improvement• Excellent communication, presentation, and decision-making skills• Team player with a proactive and professional attitude• Proficient in MS Office applications

CMA CGM, Saudi Arabia, is staffed with knowledgeable and motivated industry professionals who work closely with its customers to provide them with the best possible service and high-quality transport of their cargo. As a result of expanding our organization, we are currently looking for a Customer Service Officer to join our fast-growing and challenging organization.<br>Position: Customer Services Officer Location: Jeddah Advanced Desk Responsibilities:• Single-entry point for all customer care queries• Full case ownership throughout the entire lifecycle – no forwarding to other departments• Respond to customer calls, cases, and chats within SLA timelines• Handle complaints and shipment disruptions professionally and efficiently• Coordinate with internal teams to ensure timely resolution• Communicate with customers regarding operational updates (vessel delays, rollovers, etc.)• Follow up on customer KPIs such as FCRR, TAT, and NPS• Conduct regular meetings with customers to drive continuous improvement• Identify and promote value-added services (VAS) such as Carrier Haulage or VGMStandard Desk:• Manage all cases based on FIFO (First In – First Out) principle• Promote and guide customers through the digital journey for a more efficient experience Special Desk:• Handle Direct Delivery and Breakbulk shipments• Execute and follow up on delivery processes• Manage tailored solutions for special cargo and commodities• Regularly meet with customers to review business needs• Act as setup point for special exceptions (e.g., fruit, cross-sell, etc.) Qualifications & Profile:• 2-5 years of experience in Shipping & Logistics• Strong customer and vendor relationship management skills• Proven ability to drive change, innovation, and process improvement• Excellent communication, presentation, and decision-making skills• Team player with a proactive and professional attitude• Proficient in MS Office applications

<h3 >About SGS - Saudi Ground Services</h3> <p >SGS - Saudi Ground Services is a prominent provider of comprehensive ground handling services across various airports in Saudi Arabia. Dedicated to operational excellence and ensuring a seamless travel experience, SGS plays a critical role in supporting the aviation industry by delivering efficient and high-quality services to airlines and passengers.</p> <h3 >Role Overview: Customer Service Agent</h3> <p >SGS - Saudi Ground Services is seeking dedicated individuals to join its team as a <strong >Customer Service Agent</strong>. This <strong >full-time</strong> position is integral to maintaining high standards of passenger experience and operational efficiency within the aviation sector. The role is available in two key locations: <strong >Jeddah</strong> and <strong >Riyadh</strong>, offering an opportunity to contribute to a dynamic and fast-paced environment.</p> <h3 >Key Responsibilities</h3> <ul > <li >Serve as the primary point of contact for customers, providing assistance and accurate information regarding services.</li> <li >Handle customer inquiries, resolve issues, and address concerns in a professional and efficient manner.</li> <li >Process customer requests accurately and in accordance with established company procedures and guidelines.</li> <li >Maintain detailed and accurate records of all customer interactions and transactions.</li> <li >Collaborate effectively with internal teams to ensure seamless service delivery and overall customer satisfaction.</li> <li >Adhere to all company policies, safety regulations, and service standards at all times.</li> </ul> <h3 >Qualifications and Skills</h3> <ul > <li >High school diploma or an equivalent educational background.</li> <li >Demonstrated strong communication and interpersonal skills, both verbal and written.</li> <li >Ability to work effectively and maintain composure in a fast-paced and dynamic operational environment.</li> <li >Proficiency in using computer systems and relevant software applications for customer service tasks.</li> <li >A strong customer-focused approach with a commitment to delivering excellent service outcomes.</li> <li >Capability to handle challenging situations calmly and professionally.</li> </ul> <h3 >Work Details and Compensation</h3> <p >This is a <strong >full-time</strong> employment opportunity within SGS - Saudi Ground Services. Compensation for the Customer Service Agent role is structured on a <strong >Marne Hourly-Rate Basis</strong>. The position requires physical presence at one of the designated operational locations in either <strong >Jeddah</strong> or <strong >Riyadh</strong>.</p> <h3 >Application Information</h3> <p >Candidates who meet the outlined qualifications and are interested in contributing to the SGS - Saudi Ground Services team are encouraged to submit their application for consideration.</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>About PulseMedia PulseMedia is a forward-thinking digital media and marketing company dedicated to helping businesses grow through innovative digital solutions and exceptional customer experiences. We believe outstanding service and efficient operations are the foundation of long-term client relationships. As we continue to expand, we are seeking a highly organized and customer-focused Customer Service Specialist Admin to join our remote team. Position Overview The Customer Service Specialist Admin serves as the bridge between customer support and administrative operations. In this role, you will provide exceptional customer assistance while managing administrative tasks that ensure smooth daily operations. You will respond to customer inquiries, maintain accurate records, coordinate internal communications, and support various business functions to enhance the overall customer experience. This role is ideal for someone who enjoys both helping customers and maintaining organized administrative processes in a remote work environment.</p><p>Key Responsibilities</p><ul><li>Customer Support<ul><li>Respond to customer inquiries via email, live chat, phone, and other communication channels in a professional and timely manner.</li><li>Resolve customer concerns by identifying solutions and ensuring complete customer satisfaction.</li><li>Assist customers with account information, product or service questions, billing inquiries, and general support requests.</li><li>Escalate complex issues to the appropriate departments when necessary.</li><li>Conduct follow-up communications to ensure successful issue resolution.</li><li>Maintain a positive and professional customer experience throughout every interaction.</li></ul></li><li>Administrative Duties<ul><li>Maintain and update customer records within the company's CRM and internal databases.</li><li>Process customer documentation, service requests, and administrative forms accurately.</li><li>Schedule meetings, appointments, and follow-up calls when required.</li><li>Prepare reports on customer service performance and administrative activities.</li><li>Assist with onboarding documentation for new clients.</li><li>Organize digital files, maintain records, and ensure data accuracy.</li><li>Support internal teams with administrative coordination and documentation.</li><li>Monitor shared inboxes and distribute inquiries to the appropriate departments.</li></ul></li><li>Collaboration &amp; Operations<ul><li>Coordinate with Sales, Marketing, Finance, and Operations teams to resolve customer issues efficiently.</li><li>Recommend process improvements to enhance customer satisfaction and operational efficiency.</li><li>Help maintain internal knowledge bases and standard operating procedures.</li><li>Participate in team meetings and training sessions.</li></ul></li></ul><p>Qualifications</p><ul><li>High school diploma or equivalent required; Associate's or Bachelor's degree preferred.</li><li>At least 1 2 years of experience in customer service, customer support, administrative assistance, or office administration.</li><li>Excellent written and verbal communication skills.</li><li>Strong organizational and multitasking abilities.</li><li>Exceptional attention to detail.</li><li>Strong problem-solving and critical-thinking skills.</li><li>Ability to work independently while collaborating effectively with remote teams.</li><li>Professional, positive, and customer-focused attitude.</li></ul><p>Technical Skills</p><ul><li>Proficiency with Microsoft Office (Word, Excel, Outlook, PowerPoint).</li><li>Experience with Google Workspace (Docs, Sheets, Drive, Calendar).</li><li>Familiarity with CRM platforms such as Salesforce, HubSpot, Zendesk, Freshdesk, or similar software.</li><li>Comfortable using video conferencing platforms including Zoom and Microsoft Teams.</li><li>Ability to learn new software and systems quickly.</li></ul><p>Preferred Qualifications</p><ul><li>Experience in remote customer support or administrative roles.</li><li>Knowledge of digital marketing, media, or technology industries is a plus.</li><li>Experience with project management or collaboration tools such as Asana, Trello, Monday.com, or ClickUp.</li><li>Strong time management and self-motivation in a remote work environment.</li></ul><p>What We Offer</p><ul><li>Competitive salary.</li><li>Fully remote work environment.</li><li>Flexible scheduling options.</li><li>Paid time off and company-recognized holidays.</li><li>Career growth and professional development opportunities.</li><li>Ongoing training and mentorship.</li><li>Collaborative, supportive, and inclusive company culture.</li><li>Performance recognition and advancement opportunities.</li><li>Access to modern technology and remote work resources.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>High school diploma or equivalent required; Associate's or Bachelor's degree preferred.</li><li>At least 1 2 years of experience in customer service, customer support, administrative assistance, or office administration.</li><li>Excellent written and verbal communication skills.</li><li>Strong organizational and multitasking abilities.</li><li>Exceptional attention to detail.</li><li>Strong problem-solving and critical-thinking skills.</li><li>Ability to work independently while collaborating effectively with remote teams.</li><li>Professional, positive, and customer-focused attitude.</li></ul><p>Technical Skills</p><ul><li>Proficiency with Microsoft Office (Word, Excel, Outlook, PowerPoint).</li><li>Experience with Google Workspace (Docs, Sheets, Drive, Calendar).</li><li>Familiarity with CRM platforms such as Salesforce, HubSpot, Zendesk, Freshdesk, or similar software.</li><li>Comfortable using video conferencing platforms including Zoom and Microsoft Teams.</li><li>Ability to learn new software and systems quickly.</li></ul><p>Preferred Qualifications</p><ul><li>Experience in remote customer support or administrative roles.</li><li>Knowledge of digital marketing, media, or technology industries is a plus.</li><li>Experience with project management or collaboration tools such as Asana, Trello, Monday.com, or ClickUp.</li><li>Strong time management and self-motivation in a remote work environment.</li></ul><p></p></section>

Job Title:Customer Service & Reservations Specialist<br>Company:Ground Transportation Company<br>Location:Jeddah - Saudi Arabia<br>Employment: Full-time, shift-based<br>Job Description:We are looking for a highly motivated and experienced Customer Service & Reservations Specialist, including direct experience in passenger transportation, limousine, chauffeur services or vehicle rental across Saudi Arabia.<br>Applicants with only freight, cargo, general logistics or travel experience should not apply.<br>Key Responsibilities:Handling customer inquiries and bookings through calls, Whats App and e-mail. Recording and following all requests through CRM. Coordinating bookings with Pricing and Operations. Handling delays and complaints professionally. Excellent Arabic and good working English. Availability for shifts, weekends and public holidays.<br>Requirements:Proven experience in Customer Service & Reservations in Saudi Arabia. Understanding of the Saudi corporate market. Experience in Transportation, Mobility, Limousine, Fleet Rental or related services is a strong advantage. Arabic & English communication skills.

Hungerstation is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.<br><br>Job Description<br><br>Purpose<br><br>To manage the contact center agents and teams to ensure the operations process runs smoothly and as<br><br>planned in order to resolve any customers compliments and enhance their satisfaction within the organization<br><br>policy and procedures.<br><br>Key Accountability Areas<br><br>To ensure desired customer delight by providing a satisfactory response to customer interaction. Enhance the agreed targets and KPIsManage Customer Interactions through ticketing, Chats & Non-Live cases & outbound voice contact through his/her team for the various services. Embody the spirit of excellence through team building, leadership people management skills Identify areas of concern and under-performance in order to take corrective measures Foster team member development through motivation and ensuring career advancements. Provide hands-on assistance, share information proactively and troubleshoot for the team in case of problems both through direct intervention and mentoring. Evolve more effective work process for improving customer interactions. Constantly monitor & review performance metrics to ensure the achievement of objectives. To interface with respective work centers for the resolution of complaints. Track & ensure closure of complaints and agents’ behavior. Handle Contact Center operations effectively to ensure constant performance achievements. Identify relevant training needs of agents & ensure effective implementation. Effectively manage team operations. Constantly login an take an agent role to update himself on customers’ needs Manage his/her team quality through listening on a constant basis to the historical and live customer interactions. Interface with IT/HR/ Training/Quality. Collate data & generate MIS report. Handled all kinds of escalations on higher levels presented by clients and ensured resolving all kinds of complaints and client’s satisfaction Responsible for monthly coaching for all his/her team members to deliver the monthly performance<br><br>review form on time.<br><br>Monitor and report his/her team performance, attendance and quality and report the low performers to the CC manager and HRBPFollow all relevant policies, procedures, and processes in order for the daily work to be carried out in a controlled and consistent manner Contribute to the identification of opportunities for continuous improvement of processes, practices, work processes, cost effectiveness, and productivity enhancement Promote to other employees within the organization the implementation and adherence to policies,<br><br>procedures, processes, and instructions<br><br>Follow daily operations relating to the job to ensure work continuity Contribute to preparing timely and accurate reports that concern the line of work to meet the<br><br>requirements, objectives, and standards<br><br>Ensure the satisfaction of both internal and external customers by addressing their needs in a<br><br>courteous and timely manner<br><br>Participate in the identification and recruitment of key talents for their respective Department Manage, guide and assist direct reports to perform their functional operations in accordance with set policies and procedures Set performance objectives, provide necessary support, evaluate/appraise the team and provide<br><br>regular feedback on performance<br><br>Uphold a high-performance working environment and promote the Organization’s Values<br><br>Qualifications<br><br>Knowledge and Experience<br><br>2-3 years of relevant experience Good communication Skills.<br><br>Education and Certifications<br><br>Bachelor Degree in a relevant field is required Master’s degree in a relevant field is preferred

<div dir="rtl"><h3 >نبذة عن الوظيفة</h3> <p >تبحث شركة رواد الاستدامة للتشغيل والصيانة عن <strong >أخصائي خدمة عملاء</strong> للانضمام إلى فريقها في جدة، ضمن منطقة مكة المكرمة. هذا الدور مخصص للعمل بدوام كامل ويتطلب خبرة تتراوح من 0 إلى 1 سنة في مجال خدمة العملاء أو مجال ذي صلة.</p> <h3 >ملخص الدور</h3> <p >يتولى أخصائي خدمة العملاء مسؤولية وضع وتحديد مؤشرات ومعايير الأداء والجودة في خدمة العملاء. يشمل الدور أيضاً المشاركة في صياغة وتحديث الإجراءات والأدلة الخاصة بخدمة العملاء، بالإضافة إلى تطوير برامج تهدف إلى تعزيز جودة ومهنية أنظمة خدمة العملاء. كما يتضمن تحليل رضا العملاء وتحديد نقاط القوة والضعف، وإعداد التقارير المتخصصة المتعلقة بهذا المجال.</p> <h3 >المهام والمسؤوليات الرئيسية</h3> <ul > <li >إجراء الدراسات والتحاليل المتخصصة بهدف وضع وتحديد مؤشرات الأداء الرئيسية ومعايير الأداء والجودة في خدمة العملاء، بالتنسيق مع إدارة الجودة، وضمان المتابعة المستمرة لها.</li> <li >المشاركة في وضع وتحديث إجراءات وأدلة خدمة العملاء، بما في ذلك تفاصيل الاتصال بهم واستلام طلباتهم واستفساراتهم والرد عليها بفعالية وكفاءة ومهنية، والتنسيق مع الإدارات المعنية.</li> <li >تطوير برامج متقدمة ومبادرات لضمان تحقيق ما يفوق توقعات واحتياجات المتعاملين من ناحية جودة ومهنية أنظمة خدمة العملاء، بهدف بناء نموذج متكامل للخدمة.</li> <li >تحليل المعلومات والبيانات لتحديد نقاط القوة والضعف في أنظمة خدمة العملاء، وتحليل نتائج تقييم رضا العملاء، وتحديد الأنماط التكرارية للشكاوى والثغرات، ووضع الخطط لمعالجتها.</li> <li >إعداد الوثائق والتقارير المتخصصة والمتعلقة بخدمة العملاء، وتقديم التوصيات والحلول المناسبة، وعرضها وتوضيحها وحفظها في قاعدة البيانات الخاصة بها وفقاً للسياسات والإجراءات المعتمدة.</li> </ul> <h3 >المؤهلات والخبرات</h3> <ul > <li >خبرة عملية تتراوح من <strong >0 إلى 1 سنة</strong> في مجال خدمة العملاء أو إدارة الجودة أو مجال مشابه.</li> <li >القدرة على إجراء الدراسات والتحاليل ووضع مؤشرات الأداء.</li> <li >مهارات ممتازة في التواصل الشفهي والكتابي.</li> <li >القدرة على إعداد التقارير والوثائق المتخصصة.</li> <li >مهارات تحليلية قوية لتحديد المشكلات واقتراح الحلول.</li> </ul> <h3 >موقع العمل ونوع الدوام</h3> <p >يقع مقر العمل في <strong >جدة</strong>، ضمن منطقة مكة المكرمة، والوظيفة بدوام <strong >كامل</strong>.</p> <h3 >معلومات إضافية</h3> <p >الراتب لهذه الوظيفة غير معلن وسيتم تحديده بناءً على المؤهلات والخبرة خلال عملية التوظيف.</p></div>

Company Overview Founded in 1998, Italmatch Chemicals is a leading PE-backed global specialty chemicals manufacturer and innovator, focusing on advanced solutions for water treatment, lubricants, energy, specialties, and oleochemicals. Headquartered in Italy and operating through 20 production plants and 8 R&D centres across Europe, the Middle East, Asia-Pacific, and the Americas, with over 1,100 employees in 16 countries and annual revenues of approximately €700 million, we are committed to sustainable chemistry, integrating sustainability and circular economy principles into our innovation and manufacturing processes worldwide.<br>Position Overview We are hiring a Field Technical Support Engineer – Water Treatment / Desalination Chemicals based in Saudi Arabia (Riyadh or Khobar).<br>This customer-facing role suits a hands-on engineer who can support clients, troubleshoot systems, and work closely with commercial and technical teams. You will provide technical support, deliver training, conduct site activities, and prepare clear recommendations for customers. You should have solid experience in Reverse Osmosis (RO) operations, troubleshooting, and Treatment chemicals with the ability to assess desalination process, support field activities, and contribute to technical procedures and continuous improvement initiatives.<br>Key Responsibilities Support customer accounts and site activities on assigned Area;Troubleshoot RO and desalination systems and perform basic water analysis onsite and on laboratory;Prepare reports and technical recommendations;Deliver training and coordinate with internal teams.<br>Requirements Degree in Chemistry, Chemical Engineering, or a related field;3–5 years of experience in RO, desalination, or water treatment support;Strong communication skills in Arabic and English.<br>Preferred Qualifications Experience in specialty chemicals, thermal & RO desalination, and field-based customer support is an advantage;Carry aptitude and confidence to deal with large national and multi-national customers.<br>What We Offer Employment type: Permanent, Full-time;The opportunity to work closely with strategic customers and play a key role in delivering technical excellence and continuous improvement.<br>Equal Opportunity We are committed to providing equal employment opportunities and to maintaining an inclusive and respectful working environment. All qualified candidates will be considered based on their qualifications, skills, experience and suitability for the position.

We are looking for an experienced Heavy Equipment & Mobile Crane Engineer with a minimum of 3 years of hands-on experience in troubleshooting, technical support, and maintenance of heavy and lifting equipment<br>Job Description:Troubleshoot mechanical, hydraulic, electrical, and electronic faults in heavy equipment and mobile cranes. Provide remote technical support to technicians and attend customer sites when required. Support mobile crane troubleshooting, inspection, maintenance, and repair activities. Review technical reports, handle warranty claims, and perform FSI. Manage service call logs and respond to customer technical requirements.<br><br>Requirements:Strong experience with mobile cranes and lifting equipment. Good knowledge of hydraulic, electrical, and mechanical systems. Good troubleshooting and problem-solving skills. Good communication and customer-handling skills.

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>perform maintenance on auto vehicles such as oil, fluid and tire changes, wheel balancing &amp; assist our more experienced auto mechanics with more complicated repairs Responsibilities Raise vehicles, using hydraulic jacks. Operate cranes, hoists, or other moving or lifting equipment. Remount wheels onto vehicles. Unbolt and remove wheels from vehicles, using lug wrenches or other hand or power tools. Remove parts or components from vehicles. Place wheels on balancing machines to determine counterweights required to balance wheels. Test mechanical equipment to ensure proper functioning. Identify tire size and ply and inflate tires accordingly. Replace valve stems and remove puncturing objects. Hammer required counterweights onto rims of wheels. Assemble mechanical components or machine parts. Seal punctures in tubeless tires by inserting adhesive material and expanding rubber plugs into punctures, using hand tools. Reassemble tires onto wheels. Reassemble equipment after repair Inspect tire casings for defects, such as holes or tears. Inspect mechanical components of vehicles to identify problems. Locate punctures in tubeless tires by visual inspection or by immersing inflated tires in water baths and observing air bubbles. Inspect mechanical components of vehicles to identify problems. Glue tire patches over ruptures in tire casings, using rubber cement. Assist mechanics and perform various mechanical duties, such as changing oil or checking and replacing batteries. Rotate tires to different positions on vehicles, using hand tools. Install vehicle parts or accessories Clean and tidy up the shop. Buff defective areas of inner tubes, using scrapers. Smooth surfaces of objects or equipment Order replacements for tires or tubes. Order materials, supplies, or equipment . Prepare rims and wheel drums for reassembly by scraping, grinding, or sandblasting. Apply rubber cement to buffed tire casings prior to vulcanization process. Separate tubed tires from wheels, using rubber mallets and metal bars or mechanical tire changers. Disassemble equipment for maintenance or repair. Inspect mechanical components of vehicles to identify problems. Place tire casings and tread rubber assemblies in tire molds for the vulcanization process and exert pressure to ensure good adhesion. Drive automobile or service trucks to industrial sites to provide services or respond to emergency calls. Drive trucks or other vehicles to or at work sites Clean sides of whitewall tires Clean equipment, parts, or tools to repair or maintain them in good working order . Qualification vocational diploma or equivalent. Required Experiences 2 years Minimum Requirements mechanical aptitude and skill set in car maintenance Ability to perform day-to-day physical tasks Competencies Accountability Adaptability Collaboration Communication Results Orientation Emotional Intelligence </p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>Candidate Profile</strong></p><p></p></section>