Jobs in Tourism Sector in Saudi

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>IT Operations is the frontline connection between IT@IFS and our global user community. Delivering local and remote support that ensures our colleagues have seamless access to the technology and systems they need to work efficiently. By providing responsive, high-quality support and continuously improving IT services, we enable teams to focus on delivering value without technical disruptions. This mid-level role is crafted for experienced IT professionals who excel in delivering high-quality technical support directly to end users across varied environments. As an IT Support Engineer, you are not only a frontline troubleshooter but also a strategic contributor to the broader support framework. You act as a critical escalation point for complex technical issues that go beyond first-line resolution, applying deep diagnostic expertise and a methodical approach to problem-solving. Your responsibilities span across maintaining and enhancing the performance of end-user systems and managing device configurations. In this capacity, you operate with a high degree of autonomy, often leading initiatives that improve service delivery and user satisfaction. You are expected to proactively identify inefficiencies, implement system optimizations, and contribute to continual service improvement efforts. Collaboration is key, as you work closely with cross-functional and cross-regional teams to uphold service excellence, share best practices, and align support strategies with organizational goals. Your role also involves mentoring junior support staff, shaping technical documentation, and participating in the rollout of new technologies and tools that enhance the end-user experience. Ultimately, this position demands a balance of hands-on technical proficiency, strategic thinking, and a user-centric mindset. You are a trusted technical advisor within the support ecosystem, driving operational resilience and ensuring that users across the enterprise experience seamless, secure, and responsive IT services.</p><p>Key Responsibilities</p><ul><li>Deliver Advanced Multi-Platform Support: Provide expert-level technical assistance across Windows, macOS, and mobile platforms. Ensure seamless user experiences by resolving complex device, application, and connectivity issues both onsite and remotely.</li><li>Lead Troubleshooting &amp; Escalation Management: Take ownership of persistent or high-impact technical problems, applying deep diagnostic expertise. Collaborate with infrastructure and application teams to escalate and resolve issues efficiently.</li><li>Support &amp; Optimize Office IT Infrastructure: Maintain and enhance video conferencing systems, network connectivity, and shared office technologies. Ensure meeting spaces and collaboration tools are reliable, user-friendly, and aligned with hybrid work needs.</li><li>Represent IT in Cross-Functional Projects: Act as a technical liaison in office expansions, infrastructure upgrades, and service transitions. Provide input on planning, implementation, and post-deployment support.</li><li>Maintain Documentation &amp; Knowledge Sharing: Create and refine internal documentation, SOPs, and troubleshooting guides. Contribute to team knowledge bases and mentor peers through structured learning and informal coaching.</li><li>Provide Regional Onsite Support: Travel occasionally to regional offices to deliver hands-on support, assist with deployments, and build relationships with local teams. Ensure consistent service standards across locations.</li></ul><p>Skills &amp; Competencies</p><ul><li>Advanced Troubleshooting: Diagnoses and resolves complex, persistent, or multi-layered technical issues across Windows, macOS, and mobile platforms. Apply structured problem-solving and leverages enterprise tools to ensure long-term resolution and user satisfaction.</li><li>MacOS Expertise: Demonstrates deep proficiency in macOS administration, including user account management, software deployment, system preferences, and device compliance. Confidently support Apple environments in mixed-platform workplaces.</li><li>Security Awareness: Upholds high standards of endpoint and data security in collaboration with the Security Operations Centre (SOC). Support patching, access controls, and incident response protocols while promoting user awareness and safe practices.</li><li>Project Collaboration: Actively contributes to cross-functional IT initiatives such as infrastructure upgrades, office expansions, and technology rollouts. Provide technical input, support implementation, and ensure smooth transitions for end users.</li><li>Documentation &amp; Knowledge Sharing: Creates and maintains clear, actionable documentation including SOPs, troubleshooting guides, and internal knowledge base articles. Share expertise with peers and junior staff to promote consistency and continuous learning.</li><li>Customer Service Excellence: Delivers high-quality support across multiple channels - face-to-face, Teams, email - with professionalism, empathy, and clarity. Build trust with users by resolving issues efficiently and communicating effectively.</li><li>Autonomy &amp; Leadership: Operates independently with minimal supervision, managing priorities and resolving escalations. Mentor junior team members, lead local initiatives, and contribute to team development and service improvement.</li></ul><p>Growth Indicators</p><ul><li>Leads Local Support Operations: Serves as the go-to technical lead for regional support activities, coordinating daily workflows, mentoring team members, and ensuring consistent service delivery aligned with enterprise standards.</li><li>Improves Support Processes &amp; User Experience: Identifies recurring challenges and inefficiencies, then initiates and implements enhancements to support workflows, documentation, and user-facing services. Advocates for solutions that reduce friction and elevate satisfaction. Recognizes AI as a critical tool for automating tasks, analysing support trends, and enhancing responsiveness.</li><li>Influences Strategic IT Planning: Provides input on infrastructure decisions, technology rollouts, and service design. Collaborates with cross-functional teams to align support capabilities with broader IT goals and operational need.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Education: Bachelor's degree in Information Technology, Computer Science, Computer Systems &amp; Network or System Engineering (or equivalent experience).</li><li>Certifications: Relevant certifications (e.g., ACSP, ACiT, Microsoft Modern Desktop, ITIL Foundation).</li><li>Experience Requirements: Strong professional IT support experience, including remote and onsite roles. At least 2 years of experience in IT operations or IT support function. Advanced proficiency in Windows, macOS, and mobile platforms. Strong experience with MDM tools (Jamf Pro, Intune). Familiarity with ITIL service management and compliance practices. Experience supporting a global customer base and collaborating across time zones. Hands-on experience with troubleshooting end-user IT equipment (Laptops, Monitor etc.) hardware issues will be an added advantage. Strong understanding in basic IT technical concepts such as Microsoft Services, Networking, IT Infrastructure etc. Ability to work in a fast-paced, ever-changing environment. Work effectively individually or in a team-oriented, collaborative environment with great interpersonal skills. Demonstrated professionalism, service mindset, and interpersonal skills.</li></ul><p></p></section>

<p>Redefining Land, Air, and Sea Travel Elevating Destinations. Coastal Transportation Services Company, a subsidiary of Red Sea Global, provides Transportation services at our Red Sea destination and is part of the Red Sea Global Group of companies. We specialize in providing transportation services to our Red Sea destination. As a subsidiary, Coastal Transportation Services Co. benefits from shared strategic goals and collaborative initiatives within the Red Sea Global group of companies, enhancing our ability to serve our clients effectively. Are you ready to transform the future of transportation? At Coastal Transportation Services Co., we are driven by innovation, creativity, and a passion for redefining transportation. Our team is shaping the future with cutting-edge projects, from autonomous vehicles to sustainable transportation solutions. We are seeking forward-thinking individuals eager to collaborate in a dynamic, fast-paced environment where ideas become reality. Join us in revolutionizing transportation and creating a smarter, more sustainable world one innovation at a time. Join our visionary team and help shape the future of transportation! Job Purpose: A Supervisory team role working as a member of a 24/7 shift system to provide leadership to the team as well as supporting vessel berthing assistance and marina operational support. Good communication, personal presentation, and reporting skills are required, as is the ability to work night shifts. To provide clear communication and present clear reporting skills in the execution of the position, with the ability to problem solve and take initiative. Lead the dockside assistance for guest movements and assign visitor berthing, able to work without close management. Lead the response in respect to the safety of the marina and vessel assets in all emergencies. Job Responsibilities: Pre-opening Support the on-the-job training of Jnr Dockhands. Strong maintenance and fault-finding focus, to support the creation of a snagging list of the marina prior to handover/acceptance of the marina Supporting scheduling creation and basic reporting functions. Supports the development of site-specific SOPs through the provision of feedback and adjustments, working with management to train improvements to the team. Any other duties, which may be assigned from time to time as directed by the Supervisor or Manager. Informs manager of any matter of concern to marina. Adopting a flexible approach towards working times as may be reasonably required to properly fulfil their duties. Ensure vessels in the marina are securely moored and protected from damage at all times, communicating with the Captains and crew as required. Operational Assisting guests and crews with services as they may reasonably request. Leading the routine checks, cleaning, repair, and maintenance of the pontoons, marina workboats, and marina facility. Leading the cleaning and washing of vessels as per roster/operational requirements, ensuring adherence to SOP s and monitoring the use of company resources. Cleaning and tidying marina and jetties, removing litter from the sea, and emptying garbage bins. Managing the inventory, safe storage, and using the correct cleaning chemicals for the correct incidence, and following product instructions and usage procedures. Strong basic maintenance skills to support marina maintenance and show initiative in the action of repairs. Assess the cleanliness of the marina and proactively lead the cleaning and polishing of fittings and fixtures as required. Ensuring all public areas are clean, tidy, and presentable always. Driving club cars for passenger, luggage, and garbage duties. Daily, weekly, and accident reporting using diaries and administrative forms as well as adequate computer skills for the use of marina management reporting. Active involvement in all training programs and learning additional skills, championing the customer service training programs. Supervising and executing operations at marina fuel docks and fuel payment handling. Leading the dockhand team supporting the vessel movements, line handling, and rescue with own initiative. Driving of the marina workboat (with correct license and proven skills) to support berthing, emergency procedures, and any towing as required. Assisting at special events, exhibitions, and promotions. Championing all Health, Safety &amp; environmental policies as well as all company guidelines. Ensuring that these are adhered to by all, reporting any variances to the marina management team. Able to apply the knowledge of RSG processes across to other marina, should it be required. Ensure all marina rules and regulations are followed, educating yacht crew as needed, supporting the proactive resolution of basic infractions, and maintaining details of these in reports to the manager. In times of poor weather will be scheduled for additional shifts, or alternatively, remain on call in case of emergency. Showing no restraint in order to save life or property in the event of an emergency, following company ERP and protocols.</p><p><strong>Desired Candidate Profile</strong></p><p>A good secondary education.</p><p>Middle East experience ideally in KSA would be advantageous.</p><p>Ability to work physically in the outdoors, carrying up to 23kg.</p><p>Able to swim/ move safely through the water for 50 m.</p><p>First Aid training.</p><p>Basic fire fighting knowledge, with previous training preferred.</p><p>Previous experience within a marina, yachting or watersports environment with knowledge of marina equipment.</p><p>Good communication skills including clear handwriting.</p><p>Ability to communicate of UHF and/or VHF with yachting vocabulary.</p><p>A positive attitude and customer-centered approach.</p><p>Well Organized.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <b>Overview</b><br><p>Builds and coaches others on customer, partner, and internal stakeholder engagement strategy and models. Identifies, navigates, communicates, and influences key customer technical, business, and executive-level stakeholders (including partners). Initiates the gathering of information on the business and Information Technology objectives for customer organizations using partnerships with other account team leaders to identify customer priorities. Understands, identifies, and aligns Microsoft solutions, and technical capabilities. Engages in conversations with customers and demonstrates alignment between customer objectives and the current Microsoft portfolio of work in the customer account. Leads the strategic execution of program planning and customer-facing program reviews, prioritization of engagements, and management of key stakeholder and executive expectations to address agreed-upon customer outcomes and account priorities to deliver ongoing customer success. Proactively identifies, monitors, and mitigates actual and potential blockers to consumption through data analysis and customer feedback.</p><br><br><br><b>Responsibilities</b><br>Customer Relationship Management<br>Builds and coaches others on customer, partner, and internal stakeholder engagement strategy and models. Develops, maintains, and builds upon foundational relationships with key customer stakeholders and technical professionals to enable quality and secure solution delivery and health using partnerships with other account team leaders and leads orchestration across internal/external stakeholders. Expands customer and partner relationships beyond the current Unified Support contract consumers with a focus on leading the definition of business outcomes and how to align Microsoft strategy to customer business priorities.<br><br>Identifies, navigates, communicates, and influences key customer technical, business, and executive-level stakeholders (including partners). Guides and leads conversations to facilitate the achievement of customer business objectives by leveraging their investment in Microsoft. Maps internal roles to customer priorities to action the needs of customers and provides input into customer priorities. Holds, maintains, and nurtures internal stakeholder relationships. Influences and challenges senior/executive internal stakeholders. Leads business value conversations at customer executive levels and incorporates a focus on security and resiliency.<br><br>Initiates the gathering of information on the business and Information Technology objectives for customer organizations using partnerships with other account team leaders to identify customer priorities. Partners with Account Team to create a customer success plan and contribute to the shared customer account plan in support of customer security and resiliency needs and customer objectives specific to the customer's business transformation programs and common to their industry.<br><br><br>Customer Success Leadership<br>Engages in conversations with customers and demonstrates alignment between customer objectives and the current Microsoft portfolio of work in the customer account. Promotes the organizational and customer success strategy with customers. Aligns Microsoft technology and services with the customer's goals and objectives to form a cooperative strategy that includes security as a core component. Engages in account team planning, promoting business and technical needs for change that challenge customer thinking. Aligns with the account team to link Customer Success Plans (CSPs) with account plan priorities and develop bookable programs of work. Challenges the customer and influences their strategic decision making, driving the case for change towards improved operational health and security.<br><br>Proactively identifies, monitors, and mitigates actual and potential blockers (including security and compliance concerns) to consumption through data analysis and customer feedback. Mobilizes resources to address actual and potential blockers to consumption, associated issues, and to ensure delivery on Customer Success Plans (CSPs). Holds accountability for identified consumption milestones and their completion. Partners with customers to proactively identify opportunities for growth, optimize usage, and drive adoption. Partners with customers to understand their business objectives, identify opportunities where Microsoft offerings can help achieve those objectives, and aligns Microsoft products and services to agreed-upon customer outcomes and account priorities. Leverages an understanding of the customer's needs and business objectives to identify opportunities where Microsoft can provide added value to maximize retention and minimize churn.<br><br>Leads the strategic execution of program planning and customer-facing program reviews, prioritization of engagements, and management of key stakeholder and executive expectations to address agreed-upon customer outcomes and account priorities to deliver ongoing customer success. Leverages Microsoft delivery management methodologies, processes, and tools to manage and improve customer operational health. Proactively identifies and mitigates customer blockers (including security and compliance risks) by leveraging Microsoft solutions and services, and develops deliverable programs of work. Orchestrates delivery resources to facilitate value realization with a focus on driving operational health. Leads delivery program reviews with internal stakeholders to ensure alignment on customer outcomes and account priorities. Leads escalation management and communications for delivery programs in the customer account.<br><br><br>Technical Relevance<br>Understands, identifies, and aligns Microsoft solutions, and technical capabilities (e.g., Azure, Security, Modern Work, Dynamics) to customer needs and priorities. Leverages broad foundational industry and technical expertise to enable customer success. Identifies complex customer scenarios (e.g., Independent Software Vendors [ISV], cross-cloud, partner) and aligns with technical specialists to identify relevant cross-cloud technology solutions. Strengthens Microsoft's position in the customers' cloud technology marketplace against competitors. Leverages understanding of the customer's technology platform and Microsoft's technology roadmap to enable customer digital transformation.<br><br><br><br><br><b>Qualifications</b><br>Required/minimum qualifications<br>Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 3+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 4+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience.<br>Additional or preferred qualifications<br>Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 6+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 8+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience.<br>3+ years relevant work experience within customer industry.<br>Microsoft or competitor equivalent (e.g., AWS) certification in relevant technologies (e.g., Azure, 365).<br>Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification.<br>Project Management Institute (PMI) or equivalent Project Management certification.<br>Prosci or equivalent certification.<br><br><br> <br><p>This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.</p><br><br><br><p>Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about <b><u>requesting accommodations.</u></b></p><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> 1+ years </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><b>Job Purpose</b> The Data Management Specialist is responsible for implementing, configuring, and supporting enterprise Data Management solutions, including Data Governance, Data Catalog, Metadata Management, Data Quality, and Data Classification. The role ensures successful onboarding of data assets into governance platforms, maintains metadata integrity, enables data quality monitoring, and supports compliance with organizational policies and regulatory frameworks such as SDAIA, NDMO, and PDPL. The specialist will work closely with business stakeholders, Data Stewards, Data Custodians, and technical teams to ensure effective implementation, operation, and continuous improvement of enterprise data management capabilities throughout the project lifecycle.</p><p>Key Responsibilities</p><ul><li><strong>Data Catalog &amp; Metadata Management</strong> Implement, configure, and maintain enterprise Data Catalog solutions. Ensure all enterprise data assets are inventoried, classified, documented, and governed within the Data Catalog. Develop and maintain metadata models, taxonomies, business glossaries, and metadata standards. Configure metadata harvesting, lineage, and synchronization across enterprise data sources. Support business and technical teams in maintaining accurate metadata and improving data discoverability. Configure and manage workflows supporting metadata management and data classification. Ensure classification labels and metadata standards are consistently applied across data assets.</li><li><strong>Data Governance</strong> Configure and administer Data Governance tools, workflows, dashboards, and policy enforcement mechanisms. Support implementation of enterprise Data Governance policies, standards, and procedures. Collaborate with Data Owners, Data Stewards, and Custodians to operationalize governance processes. Monitor governance compliance and generate governance metrics and reports. Maintain governance documentation in accordance with organizational standards. Support implementation of data ownership, stewardship, and accountability models.</li><li><strong>Data Quality Management</strong> Conduct enterprise-wide data profiling and quality assessments using approved Data Quality platforms. Configure and administer Data Quality tools for profiling, validation, monitoring, and issue management. Design, implement, and maintain business and technical Data Quality rules. Develop automated Data Quality controls, monitoring jobs, alerts, and exception management processes. Monitor Data Quality KPIs and produce dashboards, scorecards, and management reports. Collaborate with business teams to implement remediation and cleansing initiatives. Support continuous improvement of enterprise Data Quality processes. Integrate Data Quality capabilities with Metadata Management and Data Governance platforms.</li><li><strong>Compliance &amp; Regulatory Support</strong> Ensure compliance with SDAIA, NDMO, PDPL, and organizational data management standards. Support implementation of enterprise data classification requirements. Ensure governance controls align with applicable regulatory requirements. Assist in internal and external audits related to Data Governance and Data Quality.</li><li><strong>Stakeholder Engagement &amp; Knowledge Transfer</strong> Work collaboratively with business and technical stakeholders throughout the project lifecycle. Deliver user enablement sessions and technical training on Data Governance and Data Quality tools. Support adoption of enterprise data management practices across business units. Prepare technical documentation, operating procedures, implementation guides, and knowledge transfer materials.</li></ul><p>Qualifications &amp; Experience</p><ul><li><strong>Education</strong> Bachelor's degree in Computer Science, Information Management, Information Systems, Data Science, or a related discipline.</li><li><strong>Experience</strong> Minimum 5 years of hands-on implementation experience in one or more of the following: Data Governance, Data Quality, Metadata Management, Data Catalog, Data Privacy, Enterprise Data Management initiatives. Experience implementing enterprise Data Governance and Data Quality solutions across large organizations. Experience supporting enterprise data governance operating models and regulatory compliance initiatives.</li><li><strong>Mandatory Skills</strong> Strong Arabic and English communication skills (written and verbal). Strong understanding of enterprise Data Management principles. Experience with Metadata Management and Data Catalog implementation. Strong understanding of Data Governance frameworks. Knowledge of Data Quality methodologies and implementation. Experience with data profiling, cleansing, monitoring, and remediation. Understanding of data lineage and metadata management. Excellent analytical and problem-solving skills. Strong documentation and stakeholder management skills. Ability to work effectively with business and technical stakeholders.</li><li><strong>Regulatory Knowledge</strong> Good understanding of: SDAIA, NDMO, PDPL, Data Classification Framework, Other applicable KSA regulatory standards.</li><li><br></li><li><strong>Preferred Certifications</strong> One or more of the following certifications is preferred: Certified Data Management Professional (CDMP), Data Governance &amp; Stewardship Professional (DGSP), Informatica Professional Certifications, Collibra Ranger Certification, DAMA Certification, Microsoft Azure Data certifications, AWS Data Analytics Certification, Equivalent industry-recognized Data Management certifications.</li><li><strong>Mandatory Requirements</strong> The proposed resource must satisfy the following minimum requirements: Strong English communication skills (written and spoken). Minimum 5 years of relevant implementation experience in Data Governance, Data Quality, Metadata Management, Data Privacy, or related enterprise data management initiatives. Relevant industry certifications and technical qualifications applicable to the role. Demonstrated experience implementing enterprise Data Governance and Data Quality solutions in large organizations. Ability to collaborate effectively with business stakeholders, technical teams, Data Owners, Data Stewards, and compliance functions.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><strong>Education</strong> Bachelor's degree in Computer Science, Information Management, Information Systems, Data Science, or a related discipline.</li><li><strong>Experience</strong> Minimum 5 years of hands-on implementation experience in one or more of the following: Data Governance, Data Quality, Metadata Management, Data Catalog, Data Privacy, Enterprise Data Management initiatives. Experience implementing enterprise Data Governance and Data Quality solutions across large organizations. Experience supporting enterprise data governance operating models and regulatory compliance initiatives.</li><li><strong>Mandatory Skills</strong> Strong Arabic and English communication skills (written and verbal). Strong understanding of enterprise Data Management principles. Experience with Metadata Management and Data Catalog implementation. Strong understanding of Data Governance frameworks. Knowledge of Data Quality methodologies and implementation. Experience with data profiling, cleansing, monitoring, and remediation. Understanding of data lineage and metadata management. Excellent analytical and problem-solving skills. Strong documentation and stakeholder management skills. Ability to work effectively with business and technical stakeholders.</li><li><strong>Regulatory Knowledge</strong> Good understanding of: SDAIA, NDMO, PDPL, Data Classification Framework, Other applicable KSA regulatory standards.</li><li><strong>Technical Skills</strong> Candidates should have experience with one of the following technology stacks:<br><strong>Option 1 (Open Source Stack)</strong> Mandatory Combination: OpenMetadata, Great Expectations. Good to Have: Soda Splink, libpostal, OpenRefine, Collate.<br><strong>Option 2 (Enterprise Stack)</strong> Mandatory Combination: Hands-on experience with one or more Informatica products, including: Informatica Intelligent Data Management Cloud (IDMC), Cloud Data Governance &amp; Catalog (CDGC), Cloud Data Quality (CDQ), Enterprise Data Catalog (EDC), Informatica Data Quality (IDQ), Informatica Axon, PowerCenter. Experience with equivalent enterprise Data Governance and Data Quality platforms is also considered valuable.</li><li><strong>Preferred Certifications</strong> One or more of the following certifications is preferred: Certified Data Management Professional (CDMP), Data Governance &amp; Stewardship Professional (DGSP), Informatica Professional Certifications, Collibra Ranger Certification, DAMA Certification, Microsoft Azure Data certifications, AWS Data Analytics Certification, Equivalent industry-recognized Data Management certifications.</li><li><strong>Mandatory Requirements</strong> The proposed resource must satisfy the following minimum requirements: Strong English communication skills (written and spoken). Minimum 5 years of relevant implementation experience in Data Governance, Data Quality, Metadata Management, Data Privacy, or related enterprise data management initiatives. Relevant industry certifications and technical qualifications applicable to the role. Demonstrated experience implementing enterprise Data Governance and Data Quality solutions in large organizations. Ability to collaborate effectively with business stakeholders, technical teams, Data Owners, Data Stewards, and compliance functions.</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Welcome to Haleon. We’re a purpose-driven, world-class consumer company putting everyday health in the hands of millions. In just three years since our launch, we’ve grown, evolved and are now entering an exciting new chapter – one filled with bold ambitions and enormous opportunity.<br>Our trusted portfolio of brands – including Sensodyne®, Panadol®, Advil®, Voltaren®, Theraflu®, Otrivin®, and Centrum® – lead in resilient and growing categories. What sets us apart is our unique blend of deep human understanding and trusted science.<br>Now it’s time to fully realise the full potential of our business and our people. We do this through our Win as One strategy. It puts our purpose – to deliver better everyday health with humanity – at the heart of everything we do. It unites us, inspires us, and challenges us to be better every day, driven by our agile, performance-focused culture.</p><br><br><br><br><br><br><p><b>Job Purpose</b></p><br><br><p>Accountable for growing Haleon Saudi Arabia’s Expert business sales and impact by establishing a very efficient and strong go to market model, leveraging digital capabilities, strengthening HCP and DHCP pharmacist recommendation, advocacy and engagement for Haleon brands. The role leads the Saudi Expert strategy and execution agenda across sales, tender participation, medical detailing, expert marketing, omnichannel activations, KOL engagement, scientific education, field force effectiveness and compliant third-party interactions. The role ensures local execution is aligned with Haleon global guidelines, regional priorities, Saudi regulatory requirements and the highest standards of governance, compliance and business integrity.</p><br><br><br><p><b>Key Responsibilities</b></p><br><br><ul><li><p>Develop and execute the Saudi Expert strategy to increase sales in health care institutions (including tenders), HCP/DHCP prescription, recommendation and pharmacist advocacy for Haleon brands, ensuring strong linkage to commercial priorities, brand strategies and local market opportunities.</p><br><br></li><li><p>Drive expert marketing plans through effective allocation of budget and resources across face-to-face detailing, sampling, HCP/HCO meetings, scientific conferences, medical education, audio-visual activities, digital medical activations and omnichannel engagement.</p><br><br></li><li><p>Lead medical detailing strategy, including field force sizing, geographic deployment, customer targeting, coverage, frequency, workload, call quality, KPIs, productivity and field force optimization in line with global guidance and regional strategic priorities.</p><br><br></li><li><p>Translate global and regional Expert practices into Saudi-specific operating plans, ensuring strong adaptation to local customer needs, regulatory expectations, marketplace dynamics and Haleon ways of working.</p><br><br></li><li><p>Lead, coach and develop Expert team members and people managers, including selection, onboarding, retention, performance management, capability building, coaching, tactical planning and continuous motivation of teams.</p><br><br></li><li><p>Collaborate with HR to build reward, recognition, learning and development plans for the Expert team, including incentive principles, recognition programs, capability curricula, role expansion and career development opportunities.</p><br><br></li><li><p>Drive best-in-class risk management and governance processes, including SOP adherence, internal monitoring, decision-making controls and proactive identification and mitigation of risks linked to interactions with HCPs, HCOs, medical associations, government officials, dental schools and pharmacists.</p><br><br></li><li><p>Work closely with Marketing, Medical, Regulatory, Commercial Excellence, Sales, Supply and Regional/Global Expert teams to convert the broader Expert strategy into clear local execution plans, priorities and measurable outcomes.</p><br><br></li><li><p>Lead pre-launch Expert and medical detailing plans for innovations in partnership with local and regional commercial teams, ensuring launch readiness, customer engagement plans and compliant educational materials.</p><br><br></li><li><p>Build and manage HCP/DHCP endorsement programs, including database quality, customer segmentation, reporting, validation, speaker engagement, sponsorships, disease awareness campaigns, digital expert activation, clinic branding and sampling excellence.</p><br><br></li><li><p>Manage third-party and outsourced Expert-related arrangements in partnership with Legal, Procurement, Compliance and HR, including contracts, payment terms, communication standards, training, code of conduct, ABAC requirements and performance delivery.</p><br><br></li><li><p>Oversee agency and supplier interactions for Expert marketing activities, including campaign design, medical detailing toolkits, brand-related expert materials, approvals and compliance with Haleon policies and Saudi regulatory requirements.</p><br><br></li><li><p>Shape and accelerate Expert omnichannel engagement in Saudi Arabia, ensuring coordination with regional/global direction and effective integration of digital capabilities, data, CRM/SFA insights and field execution.</p><br><br></li><li><p>Provide clear business updates, insights and recommendations to the Saudi Leadership Team on Expert performance, opportunities, risks, competitive intelligence and actions required to accelerate growth.</p><br><br></li></ul><br><br><p><b>Qualifications &amp; Skills</b></p><br><br><ul><li><p>Generally 7–10 years of experience in Pharma, Consumer Health or a relevant healthcare/commercial environment, with significant experience in Expert Marketing, Medical Detailing, Sales or Commercial Management.</p><br><br></li><li><p>Strong previous experience leading or working closely with an Expert / Medical Detailing function, ideally in Saudi Arabia or the broader GCC / Middle East region.</p><br><br></li><li><p>Extensive knowledge of global and regional Expert practices, including HCP/DHCP engagement models, field force effectiveness, expert marketing activation, omnichannel expert engagement, KOL management, scientific education and compliant recommendation-building approaches.</p><br><br></li><li><p>University degree in Pharmacy, Veterinary Medicine, Sciences, Business, Marketing or a related field. MBA or Master’s degree is a plus.</p><br><br></li><li><p>Strong commercial business acumen with the ability to connect Expert strategies to sales, market share, recommendation share and brand growth outcomes.</p><br><br></li><li><p>Strong understanding of Saudi healthcare, pharmacy, HCP/DHCP and regulatory environment is highly preferred.</p><br><br></li><li><p>Excellent communication, negotiation, stakeholder management and influencing skills across internal and external stakeholders.</p><br><br></li><li><p>Strong knowledge of Expert Marketing, Business Management, Field Force Effectiveness and customer engagement excellence.</p><br><br></li><li><p>High interpersonal effectiveness, with the ability to build trust, collaborate across boundaries and lead through influence.</p><br><br></li><li><p>Strategic agility with strong execution discipline, analytical thinking and ability to convert insights into practical action plans.</p><br><br></li><li><p>Strong people leadership capability, including coaching, feedback, talent development, performance management and motivation of teams.</p><br><br></li><li><p>High standards of compliance, governance and integrity, with strong understanding of responsible engagement with HCPs, HCOs, suppliers and third parties.</p><br><br></li></ul><br><p><b>Key Success Measures</b></p><br><br><ul><li><p>Growth in Sales, Expert-driven recommendation, prescription and advocacy KPIs for priority Haleon brands.</p><br><br></li><li><p>Improved field force productivity, coverage, frequency, call quality and customer engagement outcomes.</p><br><br></li><li><p>Strong execution of local Expert priorities aligned with global and regional direction.</p><br><br></li><li><p>High-quality, compliant and timely delivery of expert marketing activations, scientific education and KOL engagement.</p><br><br></li><li><p>Improved team capability, engagement, retention and leadership strength within the Saudi Expert organization.</p><br><br></li><li><p>Robust governance, risk management and adherence to Haleon policies, ABAC standards and Saudi regulatory requirements.</p><br><br></li></ul><br><p><b>Haleon Behaviours &amp; Leadership Expectations</b></p><br><br><ul><li><p>Act with integrity and consistent role model Haleon values and behaviours.</p><br><br></li><li><p>Focus on delivering everyday health with humanity for Saudi consumers and healthcare professionals.</p><br><br></li><li><p>Build strong partnerships across local, regional and global teams, creating clarity, ownership and shared accountability.</p><br><br></li><li><p>Lead with curiosity, external focus, data-driven decision-making and continuous improvement mindset.</p><br><br></li><li><p>Create a motivating, inclusive and performance-oriented team environment with strong coaching and psychological safety.</p><br><br></li></ul><br><br><br><p>&nbsp;<span><b><span>Job Posting End Date</span></b></span></p><br><br><br><br>2026-07-30<br><br><br><span><b>Equal Opportunities</b></span><p>Haleon are committed to mobilising our purpose in a way that represents the diverse consumers and communities who rely on our brands every day. It guides us in creating an inclusive culture, where different backgrounds and views are valued and respected – all in support of understanding and best serving the needs of our consumers and unleashing the full potential of our people. It’s important to us that Haleon is a place where all our employees feel they truly belong. <br>During the application process, we may ask you to share some personal information, which is entirely voluntary. This information ensures we meet certain regulatory and reporting obligations and supports the development, refinement, and execution of our inclusion and belonging programmes that are open to all Haleon employees.&nbsp; <br>The personal information you provide will be kept confidential, used only for legitimate business purposes, and will never be used in making any employment decisions, including hiring decisions.</p><br><br><br><br><br><span><b><span>Adjustment or Accommodations Request</span></b></span><p>If you require a reasonable adjustment or accommodation or other assistance to apply for a job at Haleon at any stage of the application process, please let your recruiter know by providing them with a description of specific adjustments you are requesting. We’ll provide all reasonable adjustments to support you throughout the recruitment process and treat all information you provide us in confidence.&nbsp;</p><br><br><br><br><br><span><b><span>Note to candidates</span></b></span><p>The Haleon recruitment team will contact you using a Haleon email account (@haleon.com). If you are not sure whether the email you received is from Haleon, please get in touch.</p><br><br><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<br><p>IFS is a billion-dollar revenue company with 7000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters–at the Moment of Service™. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.</p><br><p>At IFS, we’re flexible, we’re innovative, and we’re focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society’s greatest challenges, fostering a better future through our agility, collaboration, and trust.</p><br><p>We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.</p><br><p>By joining our team, you will have the opportunity to be part of a <strong>global, diverse environment;</strong> you will be joining a <strong>winning team</strong> with a <strong><u>commitment to sustainability;</u></strong> and a company where we get things done so that you can <strong>make a positive impact</strong> on the world.</p><br><p>We’re looking for innovative and original thinkers to work in an environment where you can <strong>#MakeYourMoment</strong> so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference.</p><br><p>If you want to change the status quo, we’ll help you make your moment. Join Team Purple. Join IFS.</p><br><br>Job Description<br><p>IT Operations&nbsp;is the frontline connection between IT@IFS and our global user community. Delivering local and remote support that ensures our colleagues have seamless access to the technology and systems they need to work efficiently. By providing responsive, high-quality support and continuously improving IT services, we enable teams to focus on delivering value without technical disruptions.&nbsp;</p><br><p>This mid-level role is crafted for experienced IT professionals who excel in delivering high-quality technical support directly to end users across varied environments. As an IT Support Engineer, you are not only a frontline troubleshooter but also a strategic contributor to the broader support framework. You act as a critical escalation point for complex technical issues that go beyond first-line resolution, applying deep diagnostic&nbsp;expertise&nbsp;and a methodical approach to problem-solving. Your responsibilities span across&nbsp;maintaining&nbsp;and enhancing the performance of end-user systems and managing device configurations.&nbsp;</p><br><p>In this capacity, you&nbsp;operate&nbsp;with a high degree of autonomy, often leading initiatives that improve service delivery and user satisfaction. You are expected to proactively&nbsp;identify&nbsp;inefficiencies,&nbsp;implement system optimizations, and contribute to continual service improvement efforts. Collaboration is key, as you work closely with cross-functional and cross-regional teams to uphold service excellence, share best practices, and align support strategies with organizational goals. Your role also involves mentoring junior support staff, shaping technical documentation, and&nbsp;participating&nbsp;in the rollout of&nbsp;new technologies&nbsp;and tools that enhance the end-user experience.&nbsp;</p><br><p>Ultimately, this&nbsp;position demands a balance of hands-on technical&nbsp;proficiency, strategic thinking, and a user-centric mindset. You are a trusted technical advisor within the support ecosystem, driving operational resilience and ensuring that users across the enterprise experience seamless, secure, and responsive IT services.&nbsp;</p><br><p><strong>Key Responsibilities&nbsp;&nbsp;</strong></p><br><p><strong>Deliver Advanced Multi-Platform Support&nbsp;</strong></p><br><ul><li><p>Provide expert-level technical&nbsp;assistance&nbsp;across Windows, macOS, and mobile platforms.&nbsp;&nbsp;</p><br></li></ul><ul><li><p>Ensure seamless user experiences by resolving complex device, application, and connectivity issues both onsite and remotely.&nbsp;</p><br></li></ul><p><strong>Lead Troubleshooting &amp; Escalation Management&nbsp;</strong></p><br><ul><li><p>Take ownership of persistent or high-impact technical problems, applying deep diagnostic&nbsp;expertise.&nbsp;&nbsp;</p><br></li></ul><ul><li><p>Collaborate with infrastructure and application teams to escalate and resolve issues efficiently.&nbsp;</p><br></li></ul><p><strong>Support &amp; Optimize Office IT Infrastructure&nbsp;</strong></p><br><ul><li><p>Maintain and enhance video conferencing systems, network connectivity, and shared office technologies.&nbsp;</p><br></li></ul><ul><li><p>Ensure meeting spaces and collaboration tools are reliable, user-friendly, and aligned with hybrid work needs.&nbsp;</p><br></li></ul><p><strong>Represent IT in Cross-Functional Projects&nbsp;</strong></p><br><ul><li><p>Act as a technical liaison in office expansions, infrastructure upgrades, and service transitions.&nbsp;&nbsp;</p><br></li></ul><ul><li><p>Provide input on planning, implementation, and post-deployment support.&nbsp;</p><br></li></ul><p><strong>Maintain Documentation &amp; Knowledge Sharing&nbsp;</strong></p><br><ul><li><p>Create and refine internal documentation, SOPs, and troubleshooting guides.&nbsp;&nbsp;</p><br></li></ul><ul><li><p>Contribute to team knowledge bases and mentor peers through structured learning and informal coaching.</p><br></li></ul><p><strong>Provide Regional Onsite Support&nbsp;</strong></p><br><ul><li><p>Travel occasionally to regional offices to deliver hands-on support,&nbsp;assist&nbsp;with deployments, and build relationships with local teams.&nbsp;&nbsp;</p><br></li></ul><ul><li><p>Ensure consistent service standards across locations.&nbsp;</p><br></li></ul><p><strong>Skills &amp;&nbsp;Competencies&nbsp;&nbsp;</strong></p><br><p><strong>Advanced Troubleshooting&nbsp;</strong></p><br><ul><li><p>Diagnoses and resolves complex, persistent, or multi-layered technical issues across Windows, macOS, and mobile platforms.&nbsp;&nbsp;</p><br></li></ul><ul><li><p>Apply structured problem-solving and leverages enterprise tools to ensure long-term resolution and user satisfaction.&nbsp;</p><br></li></ul><p><strong>MacOS Expertise&nbsp;</strong></p><br><ul><li><p>Demonstrates deep&nbsp;proficiency&nbsp;in macOS administration, including user account management, software deployment, system preferences, and device compliance.&nbsp;&nbsp;</p><br></li></ul><ul><li><p>Confidently support Apple environments in mixed-platform workplaces.&nbsp;</p><br></li></ul><p><strong>Security Awareness&nbsp;</strong></p><br><ul><li><p>Upholds&nbsp;high standards&nbsp;of endpoint and data security in collaboration with the Security Operations Centre (SOC).&nbsp;&nbsp;</p><br></li></ul><ul><li><p>Support patching, access controls, and incident response protocols while promoting user awareness and safe practices.&nbsp;</p><br></li></ul><p><strong>Project Collaboration&nbsp;</strong></p><br><ul><li><p>Actively contributes to cross-functional IT initiatives such as infrastructure upgrades, office expansions, and technology rollouts.&nbsp;&nbsp;</p><br></li></ul><ul><li><p>Provide technical input, support implementation, and ensure smooth transitions for end users.&nbsp;</p><br></li></ul><p><strong>Documentation &amp; Knowledge Sharing&nbsp;</strong></p><br><ul><li><p>Creates and&nbsp;maintains&nbsp;clear, actionable documentation including SOPs, troubleshooting guides, and internal knowledge base articles.&nbsp;&nbsp;</p><br></li></ul><ul><li><p>Share&nbsp;expertise&nbsp;with peers and junior staff to promote consistency and continuous learning.&nbsp;</p><br></li></ul><p><strong>Customer Service Excellence&nbsp;</strong></p><br><ul><li><p>Delivers high-quality support across multiple channels - face-to-face, Teams, email - with professionalism, empathy, and clarity.&nbsp;&nbsp;</p><br></li></ul><ul><li><p>Build trust with users by resolving issues efficiently and communicating effectively.&nbsp;</p><br></li></ul><p><strong>Autonomy &amp; Leadership&nbsp;</strong></p><br><ul><li><p>Operates independently with minimal supervision, managing priorities and resolving escalations.&nbsp;&nbsp;</p><br></li></ul><ul><li><p>Mentor junior team members, lead local initiatives, and contribute to team development and service improvement.&nbsp;</p><br></li></ul><br>Qualifications<br><p><strong>Education&nbsp;</strong></p><br><ul><li>Bachelor’s degree&nbsp;in Information Technology, Computer Science, Computer Systems &amp; Network or System Engineering (or equivalent experience).&nbsp;</li></ul><p><strong>Certifications</strong>&nbsp;&nbsp;</p><br><ul><li><p> Relevant certifications (e.g., ACSP,&nbsp;ACiT, Microsoft Modern Desktop, ITIL Foundation).&nbsp;</p><br></li></ul><p><strong>Experience Requirements&nbsp;</strong></p><br><ul><li>Strong professional IT support experience, including remote and onsite roles.&nbsp;&nbsp;</li><li>At least 2&nbsp;years of experience in IT operations or IT support function.</li><li>Advanced&nbsp;proficiency&nbsp;in Windows, macOS, and mobile platforms.&nbsp;</li><li>Strong experience with MDM tools (Jamf&nbsp;Pro, Intune).&nbsp;</li><li>Familiarity with ITIL service management and compliance practices.&nbsp;</li><li>Experience supporting a global customer base and collaborating across time zones.&nbsp;&nbsp;</li><li>Hands on experience with troubleshooting end-user IT equipment &nbsp;(Laptops, Monitor etc..) hardware issues will be an added advantage</li><li>Strong understanding in basic IT technical concepts such as Microsoft Services, Networking, IT Infrastructure etc.</li><li>Ability to work in a fast-paced, ever changing environment.</li><li>Work effectively individually or in a team-oriented, collaborative environment with great interpersonal skills.</li><li>Demonstrated professionalism, service mindset, and interpersonal skills.&nbsp;</li></ul><p><strong>Growth Indicators</strong></p><br><ul><li><p>Leads Local Support Operations&nbsp;<br> Serves as the go-to technical lead for regional support activities, coordinating daily workflows, mentoring team members, and ensuring consistent service delivery aligned with enterprise standards.&nbsp;&nbsp;&nbsp;</p><br></li><li><p>Improves Support Processes &amp; User Experience&nbsp;<br> Identifies recurring challenges and inefficiencies, then&nbsp;initiates&nbsp;and implements enhancements to support workflows, documentation, and user-facing services. Advocates for solutions that reduce friction and elevate satisfaction. Recognizes AI as a critical tool for automating tasks, analysing support trends, and enhancing responsiveness.&nbsp;&nbsp;</p><br></li><li><p>Influences Strategic IT Planning&nbsp;<br> Provides input on infrastructure decisions, technology rollouts, and service design. Collaborates with cross-functional teams to align support capabilities with broader IT goals and operational need.&nbsp;</p><br></li></ul><br>Additional Information<br><p><em>We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles, while also valuing inclusive workplace experiences. By fostering a sense of community, we drive innovation, strengthen connections, and nurture belonging. Our commitment ensures you can work in a way that suits you best, while also engaging with colleagues to share ideas and build meaningful relationships.</em></p><br><br><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <b>Overview</b><br><p>Proactively cultivates relationships with customers and uses Microsoft sales strategies to establish alignment and secure buy in and execution. Proactively develops a comprehensive understanding of customer's needs and strategies, priorities, and industry direction. Leads digital transformation to drive business outcomes and create business value for customers. Develops and oversees the execution of account plans to ensure engagements yield high volume sales for both Microsoft and the customer. Thinks strategically about account planning, setting standards and priorities, outlining where to and how to invest resources. Oversees a complex accounts and leads planning and prioritization efforts to ensure appropriate responses to account needs. Engages with key internal partners to promote long-term, mutually-beneficial digital transformation strategies. Leverages key executive relationships to build trust with the customer organization. Leverages best-in-class sales and communication techniques to lead extended virtual teams and key stakeholders with deep industry expertise. Translates features into business impact and outcomes that accelerate the customer's digital presence. Develops compelling, value-proposition presentations and specialized business plans for customers that drive business outcomes. Develops and implements plans for maximizing upselling/cross-selling opportunities in certain accounts. Proactively coordinates with network of industry experts to build strong knowledge of the industry and the competitive landscape.</p><br><br><br><b>Responsibilities</b><br>Account Management<br>Develops and oversees the execution of account plans utilizing common sales and delivery methodology for the Microsoft sales organization for multiple accounts and works to ensure engagements yield high volume sales for both Microsoft and the customer that are on track with goals, outcomes, and forecasts. Leads multiple, diverse, and high-performing teams and coordinates with internal industry experts on account planning and execution for various accounts. Coordinates with industry experts to identify new business opportunities and drive account growth. Leads extended team and embraces partners to scale business by understanding partner goals and creating an interest in mutual business growth, and deep understanding of plan to ensures achievement of revenue and consumption targets and drives integrated joint account governance through customer plan on regular frequency to achieve customer outcomes. Identifies initial stakeholders, customer needs, and customer priorities. Proposes initial Solutions/Sales Plays. Leverages strong sales acumen to set action items and approach to drive big bets and drive new business opportunities based on customer strategy and priorities.<br><br>Thinks strategically about customer planning for assigned accounts, setting standards and priorities, outlining where to and how to invest resources of the account management team and other stakeholders, engaging internal and external decision makers on long-term business planning, and anticipating needs of assigned accounts to turn enterprise accounts into strategic accounts. Influences to scale strategic plans (inclusive of partners) and involves senior leadership team. Ensures teams are documenting in the Account Plan.<br><br>Expands network of key internal (e.g., Industry Solutions [IS]) and external partners and other business decision makers in customers' accounts to grow sales and partner impact and to provide a seamless account management experience to the customers, ensuring proper execution of core tasks and account transactions. Engages with key mainstream partners to promote long-term, mutually-beneficial business and technology transformation strategies. Expands network of influence on the board to expand reach and influence decision making. Drives joint solutions with partners. Where applicable, shares opportunities outbound with partners, and reviews/accepts opportunities shared inbound. Proactively engages and works with partners’ sellers directly to drive non-qualified opportunity momentum and deal closure inclusive of partners.<br><br>Oversees a complex/multiple account(s) and leads planning and prioritization efforts to anticipate and ensure appropriate responses to account needs. Develops strategies to manage pipeline and meet sales goals by reviewing forecasts, assessing and mitigating risks, and ensuring strategy alignment with business priorities. Leads virtual teams to properly re-adjust priorities, all while maintaining a high level of commitment and accountability. Prioritizes line of business projects to achieve business outcomes. Reduces complexity for the customer and for internal teams by prioritizing the most strategic partners to deliver outcomes.<br><br><br>Customer Engagement<br>Supports business transformation through technology for assigned accounts in multiple business units to drive business outcomes and create business value for customers. Leverages consultative and insightful listening skills that disrupts the mindset of customers by bringing innovative ideas that showcase the need for change and new strategic direction. Is sought out by the customer for guidance related to transformation. Proactively involves corporate resources and engages cross-industry resources to drive customer transformation. Ability to influence and mitigate proactively competitive risk. Ensures line-of-business wins are captured (e.g., customer write ups) as reference for scale through insightful listening.<br><br>Proactively cultivates relationships with customers and uses Microsoft sales strategies with executive, business, and technical decision makers at high levels of the customer's organization through consultative engagement to establish alignment and secure buy-in and execution. Connects the customer to Microsoft business and technical executives. Establishes Rhythm of Business (RoB) with top customer sponsors to regularly highlight the value of the Microsoft solutions and subsequent Return on Investment (ROI). Works with the customer partners foster trust and brand growth and loyalty through multiple levels (e.g., managers, executives) of the customer's organization in the assigned accounts. Assists partners in joint-selling by establishing joint desire to create new go-to markets by starting to build relationships in new markets (e.g., Vice President). Leverages digital selling methods (e.g., digital) to grow your network and create a pipeline, consume account-based marketing output, and reflect in the engagement strategy in our customer plan.<br><br>Proactively develops a comprehensive understanding of customer's business and technology needs and strategies for each assigned account, of their priorities, and of the industry direction. Anticipates customers' needs to deliver new insights on customers' business strategies and educate customers on ways to jointly address these needs. Identifies and pursues opportunities to offer business and technology solutions. Leverages internal influence to advocate on behalf of the customer internally (e.g., driving changes to roadmap, engaging with product groups), working to prioritize customers' requests and meeting their business needs. Creates trust to influence for impact and acts as a trusted advisor to help the customer transform its business model. Connect customers with other customers/partners on areas that may benefit them. If industry aligned, also develops a deep understanding of the customer's industry.<br><br><br>Industry Knowledge<br>If aligned by industry, exhibits deep knowledge of the industry, current trends, and market dynamics, and the competitive landscape. Leverages their depth of industry knowledge to position Solution Area technology in industry context. Demonstrated ability to position how Microsoft products and solutions will help customers realize innovation through business transformation.<br><br><br>Sales Excellence<br>Actively seeks customer feedback (both formal and informal) of assigned accounts regarding ways to identify and understand the drivers of satisfaction and/or dissatisfaction. Helps in the creation of long-term strategies aimed at maintaining levels of customer satisfaction. Orchestrates others (e.g., Customer Success Account Management [CSAM]) to anticipate issues/risks on customer satisfaction, determine the root cause of problems, remove blockers, and establish recovery action plan to improve customer's overall experience. Leverages key executive relationships to build trust with the customer organization. Proactively establishes agreement on success measures and manages execution on success measures to prevent need for recovery plans.<br><br>Develops compelling, value-proposition presentations (e.g., with the use of business cases) and specialized business plans for customers that drive business outcomes. Demonstrates thought leadership and presents business plans to customers to generate new non-qualified opportunities. Guides others on how to tailor industry-specific presentations. Presents outcome based cross solution strategies.<br><br>Develops and implements plans for maximizing upselling/cross-selling non-qualified opportunities in certain accounts. Drives plans to highlight Microsoft's and partners' solutions to solving additional business and technology issues and aims to expand budget allocated to Microsoft. Leverages virtual teams to identify and act on new non-qualified opportunities while utilizing common sales and delivery methodology for the Microsoft sales organization.<br><br>Engages decision makers of assigned accounts to clearly articulate Microsoft's value proposition aligned to customer's business objectives. Translates features into business impact and outcomes that accelerate the customer's digital presence. Develops plans to offer more targeted solutions that satisfy customers' key performance indicators (KPIs) and align the right partner solution for customer industry needs.<br><br>Positions oneself as a thought leader and trusted advisor internally and externally to executive-level business decision makers of multiple assigned accounts by leveraging best-in-class sales and communication techniques to lead extended virtual teams and key stakeholders with deep industry expertise (e.g., customers' sponsors) to build stronger relationships with decision makers of assigned accounts. Document and creates stakeholder map in the account plan of the key decision makers, influencers, sentiment, etc.<br><br><br><br><b>Qualifications</b><br><p>Required/minimum qualifications</p><br>Master's Degree in Business Administration AND 4+ years experience working in an industry (e.g., financial services, retail, manufacturing, healthcare, energy, government, education), driving digital transformation, or other relevant work experience (e.g., consulting, technology) OR Bachelor's Degree in Business, Technology, or related field AND 6+ years experience working in an industry (e.g., financial services, retail, manufacturing, healthcare, energy, government, education), driving digital transformation, or other relevant work experience (e.g., consulting, technology) OR equivalent experience.<br>Additional or preferred qualifications<br>Master's Degree in Business Administration AND 8+ years experience working in an industry (e.g., financial services, retail, manufacturing, healthcare, energy, government, education), driving digital transformation, or other relevant work experience (e.g., consulting, technology) OR Bachelor's Degree in Business, Technology, or related field AND 12+ years experience working in an industry (e.g., financial services, retail, manufacturing, healthcare, energy, government, education), driving digital transformation, or other relevant work experience (e.g., consulting, technology) OR equivalent experience.<br>5+ years account management experience OR equivalent.<br><br> <br><p>This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.</p><br><br><br><p>Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about <b><u>requesting accommodations.</u></b></p><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>