Restaurants Manager Jobs - Medina Saudi

<h3 >About the Role</h3> <p >Intermountain Rigging and Heavyhaul is seeking a <strong >Millwright Superintendent</strong> to manage industrial services operations in Medina, Al Madinah. This full-time position is responsible for overseeing all work activities at assigned job sites, ensuring safe, profitable, and efficient day-to-day operations. The Superintendent reports directly to the Millwright Industrial Manager and is accountable for the successful execution of projects.</p> <h3 >Leadership and Team Management</h3> <p >The Millwright Superintendent plays a central role in guiding project teams and fostering a collaborative work environment. This involves direct supervision and mentorship of foremen, leadmen, craft laborers, and apprentices to ensure successful project conclusion. The Superintendent determines work priorities, coordinates activities, and assigns tasks based on employee abilities and specialized training. Regular communication with management is essential to promote effective team building across all job assignments.</p> <h3 >Operational Oversight and Project Execution</h3> <ul > <li >Meet with customers and owners to conduct job discovery walks, discuss problem-solving solutions, and address constructability issues.</li> <li >Present all required documents efficiently, including timecards, inspection reports, bills of lading, QC articles, and "as built" drawings.</li> <li >Assume the role of a Project Manager for smaller jobs without an assigned PM.</li> <li >Assist the Project Manager by planning day-to-day activities and verifying the efficient use of all job-specific resources.</li> <li >Organize scheduled meetings, review project documents, and demonstrate a strong understanding of purchase orders, contracts, specifications, and blueprints.</li> <li >Effectively communicate with Project Managers and Project Engineers to promote teamwork and efficient job flow.</li> <li >Deal with individuals, owners, customers, subcontractors, or agencies to gather information, services, or additional resource needs.</li> <li >Control the progress of work within agreed timelines and schedule demands, assisting in setting schedules and overseeing daily site operations.</li> <li >Estimate material, resources, and labor for specific jobs.</li> </ul> <h3 >Safety, Quality, and Development</h3> <ul > <li >Actively participate in Quality Control (QC) and Safety audits, and disseminate information from the Safety team.</li> <li >Mentor employees and recommend specific job training opportunities, ensuring all personnel are site-specific safety trained.</li> <li >Promote team spirit, resolve conflicts, and ensure adherence to all company policies.</li> <li >Maintain a strong leadership presence primarily at job sites.</li> </ul> <h3 >Qualifications and Experience</h3> <ul > <li >A minimum of <strong >5 to 10 years</strong> of experience in a relevant industrial services or millwright field.</li> <li >Demonstrated strong leadership characteristics and a proven ability to manage industrial service operations.</li> <li >Proficiency in planning, organizing, and controlling work activities.</li> <li >Strong communication and interpersonal skills for effective interaction with teams, customers, and management.</li> <li >Ability to understand and interpret project documents, including purchase orders, contracts, specifications, and blueprints.</li> </ul> <h3 >Application Process</h3> <p >Candidates meeting the above qualifications are encouraged to apply for this full-time position with Intermountain Rigging and Heavyhaul.</p>

<h3 >About the Role</h3> <p >Accor is seeking a <strong >Reservation Agent</strong> to join our team in Medina, Al Madinah, Saudi Arabia. This is a full-time position designed for candidates with 0-1 years of experience. The Reservation Agent will be responsible for managing guest bookings and ensuring a positive experience from the initial point of contact.</p> <h3 >Role Summary</h3> <p >As a Reservation Agent, you will serve as the primary contact for guests, delivering professional service and facilitating a seamless booking process. Your enthusiasm, attention to detail, and commitment to guest satisfaction will be instrumental in driving business success and building lasting relationships with our clientele within a dynamic team environment in Madinah.</p> <h3 >Key Responsibilities</h3> <ul > <li >Respond promptly and professionally to all room reservation inquiries via phone, email, and other communication channels with a friendly and helpful demeanor.</li> <li >Efficiently process accommodation bookings for diverse market segments, including leisure travelers, business clients, and group reservations.</li> <li >Accurately input and maintain all reservation information in the Property Management System, ensuring data integrity.</li> <li >Strategically upsell room types and complementary services to maximize revenue while addressing guest needs and preferences.</li> <li >Provide comprehensive information about the property, amenities, facilities, and local attractions in Madinah to enhance the guest experience.</li> <li >Collaborate seamlessly with front office, housekeeping, and other departments to ensure all guest requests and special requirements are fulfilled.</li> <li >Handle reservation modifications, cancellations, and special requests with a customer-centric approach and empathetic communication.</li> <li >Maintain current knowledge of room availability, pricing structures, promotional offers, and seasonal packages.</li> <li >Resolve guest concerns and complaints in a timely, professional, and solution-oriented manner.</li> <li >Contribute proactively to the continuous improvement of reservation processes and overall guest experience through feedback and innovative suggestions.</li> <li >Manage multiple tasks efficiently in a fast-paced environment while maintaining composure and organizational excellence.</li> </ul> <h3 >Candidate Requirements</h3> <ul > <li >0-1 years of experience in a relevant customer service or hospitality role.</li> <li >Flexible availability to work various shifts, including weekends and holidays as required.</li> <li >Customer-focused attitude with a genuine passion for delivering exceptional service.</li> <li >Proven ability to work collaboratively and supportively within a team environment.</li> <li >Knowledge of local Madinah attractions and cultural awareness is advantageous.</li> </ul> <h3 >About Accor</h3> <p >Accor is a global hospitality group that brings together over 45 brands, 5,500 hotels, 10,000 restaurants, and lifestyle destinations worldwide. Accor is committed to offering numerous opportunities for professional development and advancement. The company embodies a vision of responsible hospitality, where every gesture, smile, and action contributes to creating a positive and memorable impact for customers, colleagues, and the planet.</p> <h3 >Application Information</h3> <p >Candidates interested in this <strong >full-time</strong> Reservation Agent position in Medina are encouraged to apply.</p>

<h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">About Sofitel and Accor</h3> <p style="margin:0 0 12px; ************;">Accor is a global hospitality group with over 45 brands, 5,600 hotels, and 10,000 restaurants across 110 countries, recognized as a pioneer in responsible hospitality. Sofitel Shahd Al Madinah is a 5-star hotel located in Medina, Saudi Arabia, offering a blend of local traditions and elegant French hospitality near Al Masjid Al Nabawi. Joining Sofitel means becoming a <strong style="font-weight:700;">Heartist</strong>, part of a supportive team environment that encourages professional growth and offers career opportunities.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">The Guest Relation Role</h3> <p style="margin:0 0 12px; ************;">Sofitel Shahd Al Madinah is seeking a dedicated professional for the <strong style="font-weight:700;">Guest Relation</strong> role. This full-time position, based in Medina, Saudi Arabia, involves overseeing and directing all aspects of guest relations to ensure maximum guest satisfaction. The ideal candidate will possess over <strong style="font-weight:700;">10 years of experience</strong> in a relevant hospitality role.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Key Responsibilities</h3> <ul style="margin:0 0 12px; padding-inline-start:24px; list-style-type:disc; list-style-position:outside;"> <li style="margin:0 0 6px;">Ensure maximum guest satisfaction through personal recognition and prompt, cordial attention from arrival through departure.</li> <li style="margin:0 0 6px;">Guarantee all members consistently receive benefits, and repeat guests and VIPs receive special recognition and service.</li> <li style="margin:0 0 6px;">Personally meet and greet VIP guests upon arrival.</li> <li style="margin:0 0 6px;">Liaise closely with Concierge and Butler for hotel events, restaurant promotions, limousine requirements, and special VIP requests or preparations.</li> <li style="margin:0 0 6px;">Prepare guest compendiums prior to arrival and update the system as necessary.</li> <li style="margin:0 0 6px;">Maintain close contact with the Airport Concierge regarding new arrivals and departures.</li> <li style="margin:0 0 6px;">Update and maintain the repeat guest history system.</li> <li style="margin:0 0 6px;">Promote inter-hotel sales and in-house facilities to guests.</li> <li style="margin:0 0 6px;">Arrange for welcome cards and amenities to be sent to rooms prior to guest arrival.</li> <li style="margin:0 0 6px;">Attend to and fulfill special requests made by guests.</li> <li style="margin:0 0 6px;">Handle guest complaints effectively, referring them as necessary, and following up on corrective actions.</li> <li style="margin:0 0 6px;">Review arrival lists for all guests and VIPs to verify room allocations, amenities, and special requests.</li> <li style="margin:0 0 6px;">Prepare requisitions for amenities on a timely basis.</li> <li style="margin:0 0 6px;">Perform other related duties and special projects as assigned.</li> </ul> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Candidate Profile</h3> <p style="margin:0 0 12px; ************;">Candidates for this position are required to have a minimum of <strong style="font-weight:700;">10 years of experience</strong> in guest relations or a closely related hospitality field. The role demands a professional who can consistently deliver high standards of service and manage guest interactions effectively within a luxury hotel environment.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Work Environment and Culture</h3> <p style="margin:0 0 12px; ************;">As a <strong style="font-weight:700;">Heartist</strong> at Sofitel, you will be part of a caring and supportive team environment. This role offers opportunities to grow professionally, discover other facets of the hospitality industry, and pursue career advancement both locally and globally within the Accor network.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Employment Details</h3> <p style="margin:0 0 12px; ************;">This is a full-time position located at Sofitel Shahd Al Madinah in Medina, Al Madinah, Saudi Arabia. The salary for this role will be discussed during the interview process and is not disclosed at this stage.</p>

<p><strong>Key Responsibilities:</strong></p><p><br></p><p>* Supervise daily restaurant operations and team workflow.</p><p>* Ensure high service quality and customer satisfaction.</p><p>* Maintain hygiene, safety, and quality standards.</p><p>* Assign tasks and monitor staff performance and schedules.</p><p>* Handle customer feedback and complaints professionally.</p><p>* Monitor inventory and operational requirements in coordination with management.</p><p><br></p><p><strong>Requirements</strong>:</p><p><br></p><p>* Minimum 2 years of experience in the restaurant industry.</p><p>* Previous experience in supervision or team leadership.</p><p>* Strong communication and team management skills.</p><p>* Ability to work under pressure and solve problems effectively.</p><p>* Professional attitude, reliability, and customer-service skills.</p><ul><li>* Experience with restaurant POS/operational systems is a plus.</li></ul>

<p>Position Objective: Develop and maintain detailed project schedules, track progress, and identify potential delays to ensure projects are delivered on time and within scope. Job Description &amp; Responsibilities: The Planning &amp; Scheduling Manager is responsible for creating, maintaining, and managing project schedules to ensure that construction projects are completed on time and within budget. This role involves using scheduling software, such as Primavera P6, to develop detailed project plans, identify critical paths, and track project progress. The Planning &amp; Scheduling Manager also plays a crucial role in identifying potential delays and working with the project team to implement recovery plans. Schedule Development: Develop and maintain detailed project schedules using Primavera P6 or similar scheduling software. Ensure that all project activities are accurately reflected in the schedule, including critical paths, dependencies, and milestones. Schedule Management: Regularly review and update project schedules to reflect the status of work. Evaluate the impact of schedule changes on the overall project timeline and communicate any necessary adjustments to the project team. Progress Tracking: Track project progress against the baseline schedule, identifying any variances and potential delays. Provide regular updates to the project team and management on schedule status. Critical Path Analysis: Identify the critical path of the project and monitor key activities that could impact the project's timeline. Work with the project team to address any issues that could cause delays. Delay Mitigation: Proactively identify potential delays and work with the project team to develop and implement recovery plans. Ensure that the project remains on track and that any schedule impacts are minimized. Reporting: Prepare and distribute regular schedule reports to stakeholders, including updates on project progress, critical path analysis, and any schedule changes. Ensure that all reports are accurate and provide actionable insights. Stakeholder Communication: Communicate schedule updates and changes to relevant stakeholders, including project managers, engineers, and clients. Ensure that all parties are informed of schedule impacts and any necessary actions. Continuous Improvement: Identify opportunities to improve scheduling processes and tools. Implement best practices and innovations to enhance the efficiency and accuracy of project scheduling.</p><p><strong>Desired Candidate Profile</strong></p><p>Qualifications &amp; Experience: Minimum of 7+ years of experience in construction scheduling, with a strong background in using scheduling software like Primavera P6. Strong understanding of scheduling techniques, critical path analysis, and project sequencing. Excellent communication and problem-solving skills, with the ability to work effectively with cross-functional teams.</p>

<p>THE POSITION To oversee and direct all aspects of Guest Relations to maximize guest satisfaction.</p><p>KEY ROLES &amp; RESPONSIBILITIES</p><ul><li>Ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure</li><li>Ensure all members consistently receive all benefits, and repeat guests and other VIP s receive special recognition and service</li><li>Meet and greet VIP guests personally</li><li>Liaise closely with Concierge and Butler for Hotel events, restaurant promotions, Limousine requirements and special VIP requests or preparations.</li><li>Prepare compendiums prior guest arrival and check-into system if necessary</li><li>Maintain close contact with Airport Concierge for new arrivals and departures</li><li>Update and maintain repeat guest history system</li><li>Promote Inter-Hotel sales and in-house facilities</li><li>Send prepared welcome cards and amenities to room prior to guest arrival</li><li>Attend to special requests by guests</li><li>Handle guest complaints and refer them as necessary, follow up on corrective action</li><li>Review arrival lists for all arrivals and VIPs to check room allocations, amenities, and special requests</li><li>Prepare requisitions for amenities on a timely basis</li><li>Performs related duties and special projects assigned</li></ul><p><strong>Desired Candidate Profile</strong></p><p>We are much more than a world leader. We are 240,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,100 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making “Feel Welcome” resonate as the finest hotel promise.</p><p>From luxury to economy and in every corner of the globe, AccorHotels' 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.</p><p>Our Brands include:</p><ul><li>-Raffles</li><li>-Fairmont</li><li>-Sofitel</li><li>-MGallery</li><li>-Grand Mercure</li><li>-Pullman</li><li>-Swissôtel</li><li>-Novotel</li><li>-Suite Novotel</li><li>-Mercure</li><li>-Thalassa sea &amp; spa</li><li>-Adagio</li><li>-ibis</li><li>-ibis Styles</li><li>-ibis budget</li><li>-HotelF1</li></ul>

<p>Job Description Overview AtkinsR alis is seeking an experienced and proactive HSE Manager to lead and oversee Health, Safety, and Environmental (HSE) activities across its operations in the Kingdom of Saudi Arabia (KSA). Reporting directly to the Regional HSE leadership, the HSE Manager will be responsible for implementing and maintaining the organization's HSE standards, ensuring compliance with local regulations and corporate requirements, and fostering a strong safety culture across offices, projects, accommodations, and transportation operations. The role requires close collaboration with operational, logistics, project, and client stakeholders to drive continuous improvement in health, safety, wellbeing, and environmental performance while supporting the successful delivery of AtkinsR alis projects and business objectives.</p><h4><b>Your role</b></h4><p>Provide HSE leadership, guidance, technical expertise, and oversight for all AtkinsR alis operations and activities within KSA. Promote and embed a positive and just safety culture across business units and project teams. Ensure compliance with corporate HSE standards, local regulatory requirements, and the Global HSE Management System (GHSEMS). Support project managers, resident engineers, and operational leaders on all HSE-related matters. Conduct comprehensive HSE risk assessments and provide recommendations to mitigate identified risks. Monitor and support incident reporting, investigation, corrective actions, and lessons learned in accordance with company procedures. Assist with the implementation of BlueBook standards and other regional HSE requirements. Collaborate with logistics and operations teams to ensure safe management of company-provided accommodation and transportation. Oversee driving safety programs and support the implementation of road safety requirements. Conduct HSE audits, inspections, and compliance assessments across offices, projects, accommodations, and contractor operations. Support leadership site visits, safety tours, and engagement programs to reinforce HSE expectations. Develop and deliver HSE training, awareness campaigns, and competency-building initiatives. Support employee wellbeing programs in coordination with leadership and wellbeing teams. Review hotels, worker accommodations, and temporary housing facilities to ensure compliance with company HSE standards. Engage with clients, contractors, consultants, regulatory authorities, municipalities, and government bodies on HSE matters. Monitor HSE performance indicators and prepare management reports and recommendations. Identify opportunities for continuous improvement and implement best practices across the organization. Promote AtkinsR alis' values and commitment to excellence in health, safety, environment, and wellbeing.</p><p>Rewards &amp; benefits Explore the rewards and benefits that help you thrive at every stage of your life and your career. This includes: Tax-free salary. Life insurance coverage. Medical insurance. Annual leave balance. Company gratuity scheme. Discretionary bonus program. Annual flight contribution. Transportation &amp; housing allowances. Employee Wellbeing Program: 24/7 access to specialists in finance, legal matters, familycare, personal health, fitness, and nutrition. Seize every opportunity to sharpen your skills, expand your expertise, and be recognized for the impact you make.</p><p>About AtkinsR alis We're AtkinsR alis, a world-class engineering services and nuclear organization. We connect people, data and technology to transform the world's infrastructure and energy systems. Together, with our industry partners and clients, and our global team of consultants, designers, engineers and project managers, we can change the world. We're committed to leading our clients across our various end markets to engineer a better future for our planet and its people. Find out more. #M1 Worker Type Employee Job Type Regular At AtkinsR alis , we seek to hire individuals with diverse characteristics, backgrounds and perspectives. We strongly believe that world-class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion or disability, but enriches itself through these differences.</p><p><strong>Desired Candidate Profile</strong></p><p>Bachelor's degree in Occupational Health &amp; Safety, Engineering, Environmental Science, or a related discipline. Professional HSE certifications such as NEBOSH International Diploma/IGC, IOSH Managing Safely, or equivalent. Minimum 15+ years of HSE experience, preferably within engineering, construction, infrastructure, or project management environments. Strong knowledge of KSA HSE regulations, international safety standards, and industry best practices. Experience implementing and managing HSE Management Systems within large organizations. Proven track record in conducting risk assessments, incident investigations, audits, and compliance reviews. Experience managing HSE requirements related to accommodations, transportation, and driving safety programs. Strong understanding of ISO standards, including ISO 45001 and ISO 14001. Excellent stakeholder management and communication skills. Ability to develop and deliver engaging HSE training programs. Strong analytical, problem-solving, and decision-making capabilities. Proficiency in HSE reporting systems and Microsoft Office applications. Ability to influence and engage personnel at all organizational levels. Fluency in English; Arabic language skills would be an advantage. Willingness to travel within KSA to support offices and project locations as required.</p>

<p>&nbsp;Assists the Sous Chef in ensuring the quality, consistency and production of areas of responsibility in kitchen. Exhibits culinary talents by personally performing tasks while leading the staff and managing all food related functions. Works with team to improve guest and employee satisfaction while maintaining the operating budget. Must ensure sanitation and food standards are achieved. Develops and trains team to improve results.</p><h3>CORE WORK ACTIVITIES</h3><h4>Ensuring Culinary Standards and Responsibilities are Met</h4><p>Supervises the preparation and production of all hot or cold food items for buffet and a la carte menu to ensure that they are in compliance with the prescribed recipes and specifications. Supervises kitchen shift operations and ensures compliance with all Food &amp; Beverage policies, standards and procedures. Maintains food preparation handling and correct storage standards. Recognizes superior quality products, presentations and flavor. Plans and manages food quantities and plating requirements for the food operation (e.g., restaurant, banquet, pastry shop). Communications production needs to key personnel. Produces production prep list. Assists in developing daily and seasonal menu items. Ensures compliance with all applicable laws and regulations (e.g., HACCP, OSHA, ASI and Health Department). Assists in estimating daily restaurant production needs. Prepares and cooks foods of all types, either on a regular basis or for special guests or functions. Checks the quality of raw and cooked food products to ensure that standards are met. Determines how food should be presented and creates decorative food displays.</p><h4>Leading Kitchen Team</h4><p>Supervises and coordinates activities of cooks and workers engaged in food preparation. Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Leads shift teams while personally preparing food items and executing requests based on required specifications. Supervises and manages restaurant kitchen employees. Understanding employee positions well enough to perform duties in employees absence. Encourages and builds mutual trust, respect, and cooperation among team members. Serving as a role model to demonstrate appropriate behaviors. Ensuring and maintaining the productivity level of employees. Ensures employees are cross-trained to support successful daily operations. Ensures employees understand expectations and parameters. Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. Assumes duties of the Sous Chef in his/her absence. Assists Chef in daily line up and conducts in his/her absence.</p><h4>Establishing and Maintaining Kitchen Goals</h4><p>Sets and supports achievement of kitchen goals including performance goals, budget goals, team goals, etc. Developing specific guidance and plans to prioritize, organize, and accomplish daily kitchen operations work. Understands the impact of kitchen operation on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals. Effectively investigates, reports and follows-up on employee accidents. Knows and implements company safety standards.</p><h4>Ensuring Exceptional Customer Service</h4><p>Provides services that are above and beyond for customer satisfaction and retention. Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Sets a positive example for guest relations. Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Empowers employees to provide excellent customer service. Handles guest problems and complaints. Interacts with guests to obtain feedback on product quality and service levels.</p><h4>Managing and Conducting Human Resource Activities</h4><p>Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. Participates in training restaurant staff on menu items including ingredients, preparation methods and unique tastes. Manages employee progressive discipline procedures. Participates in the employee performance appraisal process, providing feedback as needed. Uses all available on the job training tools for employees. Assists as needed in the interviewing and hiring of employee team members with appropriate skills.</p><h4>Additional Responsibilities</h4><p>Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Analyzes information and evaluating results to choose the best solution and solve problems. Attends and participates in all pertinent meetings.</p><p><strong>Desired Candidate Profile</strong></p><p>Education and Experience High school diploma or GED; 4 years experience in the culinary, food and beverage, or related professional area. OR 2-year degree from an accredited university in Culinary Arts, Hotel and Restaurant Management, or related major; 2 years experience in the culinary, food and beverage, or related professional area.</p>

<p>Coordinate performance and calibration sessions with managers. Ensure Performance Management (PMS) Cycle runs to process driving timely completion of self-reviews, manager ratings, and cycle milestones. Own PIP cases end to end, from setup through monthly progress check-ins to closure Own Saudization planning in partnership with the Talent Acquisition team aligning hiring with Saudization targets and conducting quarterly reviews with TA. Drive adoption and continuous improvement of digital onboarding &amp; offboarding workflow and optimization. Own the onboarding experience deliver onboarding sessions and guide new joiners through the journey so they connect with the business from day one Facilitate Exit &amp; Onboarding and turn the insights into clear action plans and outcomes that improve retention and employee experience. Lead the annual local engagement and recreation calendar in partnership with stakeholders.</p><p><strong>Desired Candidate Profile</strong></p><p>Bachelor's degree in Human Resources, Business Administration, or a related field. Proven experience as an HR Business Partner or HR Generalist, with an earlier grounding in HR Operations. Experience in fast-paced, high-growth companies and/or startups (able to "plug and play"). Industry-flexible; financial services / fintech exposure is a plus. Solid knowledge of Saudi labour law and contract types, and of managing expatriate and Saudi national employees. Hands-on experience with government relations (GR) and related government portals and processes. Experience with Saudization (planning and partnering with Talent Acquisition. Familiarity with performance-management cycles Awareness of relocation and mobility cases. Strong stakeholder management and business-partnering skills. Excellent communication and presentation skills; outgoing and personable. Ability to thrive in a fast-paced, high-growth environment. Arabic: Native / Fluent spoken and written English: Professional proficiency spoken and written</p>

<p>As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn t changed we re here to stop breaches, and we ve redefined modern security with the world s most advanced AI-native platform. We work on large scale distributed systems, processing almost 3 trillion events per day and this traffic is growing daily. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We're proud to work for a mission-driven company leveraging AI to transform the way we work. CrowdStrikers drive their careers through flexibility and autonomy while also being expected to contribute to a culture of responsible AI adoption, experimentation, and innovation. We use an AI-first mindset as a force multiplier to proactively and continuously accelerate execution, build expertise, uncover insights, and solve complex problems. We re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.</p><p>About the Role: The Regional Enablement Lead - META is responsible for fostering a culture of learning and growth across our META sales teams at CrowdStrike. While driving regional consistency in execution, the successful candidate will lean on their own sales experience to deliver coaching, mentoring, and enablement that develops team capabilities and drives productivity through best use of sales tools, skills, techniques and methodologies. The position will report to the Senior Director of Global Field Enablement.</p><p>What You ll Do:</p><ul><li>Provide coaching and mentoring that incorporates sales strategy, process and proven sales methodology</li><li>Build and implement annual, and quarter by quarter enablement strategy by working with key stakeholders, assessing needs, and leveraging quantitative and qualitative data.</li><li>Make data driven decisions to determine learning gaps and develop/deliver coaching plans to improve productivity.</li><li>Align with leadership on strategy and focus areas and achieve buy-in around execution.</li><li>Work with sellers and provide feedback to strengthen techniques and identify possible areas of improvement through coaching sessions, training, deal reviews, etc.</li><li>Organize, coach/prepare, and evaluate for sales readiness assessments.</li><li>Facilitate one to one and group coaching either virtually or in person to drive continual learning and up-skilling sales techniques.</li><li>Ensure consistency of methodology and identify opportunities for improvements in existing training content.</li><li>Collaborate, align, and work with leaders to build processes that reinforce key learnings</li><li>Continuous feedback, reporting and ongoing communication of enablement strategy and programs to sales managers.</li><li>Work closely with managers to help identify and nurture emerging leadership talent; using as a feedback loop to content or training gaps to be added to curriculum or programs.</li><li>Lead enablement programs to drive continuous improvement in sales productivity and ramp time.</li><li>Collaborate with the broader enablement and cross functional teams to develop/conduct employee training using a variety of instructional techniques and delivery methods. This includes facilitation of application-based learning.</li><li>Build credibility and act as an experienced sales coach to mentor sales representatives and leaders on the mechanics of the sales process, sales methodology, and qualification frameworks (MEDDPICC).</li><li>Transform sales mindsets and skill sets through a combination of onboarding, ever-boarding and other enablement programs.</li><li>Provide feedback to the curriculum design team to ensure content is up-to-date and relevant.</li><li>Support build and monitoring of sales certification processes.</li><li>Assist in content creation and drive consumption/utilization of training.</li><li>Build repeatable programs to improve yield and actively monitor results.</li><li>Create and develop necessary supporting assets and processes to increase sales productivity and standardize the sales motion.</li><li>Leverage AI and embed AI-powered agents in training programs to enhance learning experiences and improve knowledge retention</li><li>Develop and implement AI-driven enablement platforms to streamline content delivery, tracking, and reporting.</li><li>Leverage AI-powered automation to optimize enablement workflows and reduce administrative tasks.</li><li>Utilize AI-driven insights to identify opportunities for improvement in existing training content and inform curriculum updates.</li></ul><p>What You ll Need:</p><ul><li>Degree: Bachelor's or Masters degree or equivalent experience.</li><li>Communication &amp; Facilitation Skills: Exceptional and engaging interpersonal communication style that transverses the virtual world; Experienced in communicating with business and technical personas.</li><li>Sales Experience: 5+ years experience in SaaS sales or sales leadership preferably in complex selling environments.</li><li>Sales Methodology &amp; Certifications: Recognized capabilities, certifications, and qualifications in leading sales methodologies, coaching frameworks and MEDDPICC.</li><li>Influencer &amp; Change Agent: A high-energy individual with a sense of humor and ability to work with a wide range of personalities; Comfortable engaging with and communicating at all levels must be able to conduct needs assessments with sales executive leadership and assess sales skills at an individual level and feedback to managers. Ability to align and influence others, establish direction, achieve consensus and execute. A strategic, entrepreneurial, and outcome-oriented mindset.</li><li>Personal drive: Effective time manager, capable of developing the strategy and executing on the tactics and supporting programs, while managing competing priorities. Superb organizational and project management skills.</li><li>Travel: Willing and able to travel internationally, when necessary and safe, to facilitate various training programs.</li><li>Proven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency and drive business outcomes.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>What You ll Need:</p><ul><li>Degree: Bachelor's or Masters degree or equivalent experience.</li><li>Communication &amp; Facilitation Skills: Exceptional and engaging interpersonal communication style that transverses the virtual world; Experienced in communicating with business and technical personas.</li><li>Sales Experience: 5+ years experience in SaaS sales or sales leadership preferably in complex selling environments.</li><li>Sales Methodology &amp; Certifications: Recognized capabilities, certifications, and qualifications in leading sales methodologies, coaching frameworks and MEDDPICC.</li><li>Influencer &amp; Change Agent: A high-energy individual with a sense of humor and ability to work with a wide range of personalities; Comfortable engaging with and communicating at all levels must be able to conduct needs assessments with sales executive leadership and assess sales skills at an individual level and feedback to managers. Ability to align and influence others, establish direction, achieve consensus and execute. A strategic, entrepreneurial, and outcome-oriented mindset.</li><li>Personal drive: Effective time manager, capable of developing the strategy and executing on the tactics and supporting programs, while managing competing priorities. Superb organizational and project management skills.</li><li>Travel: Willing and able to travel internationally, when necessary and safe, to facilitate various training programs.</li><li>Proven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency and drive business outcomes.</li></ul><p>Bonus Points:</p><ul><li>Familiarity with designing and implementing Sales Methodologies.</li><li>Experience with AI-powered enablement tools, such as AI-driven content analysis, AI-powered coaching platforms, and AI-powered learning paths.</li><li>MEDDPICC expertise &amp; proficiency</li><li>Multi-lingual: English, Arabic, and French is also a plus</li><li>SFDC/Clari Familiarity; Ability to define sales content to relevant sales stages &amp; activities.</li><li>Experience using cutting edge enablement platforms with mobile learning, experiential learning, gamification, and robust tracking and reporting features.</li></ul>

<p>We're looking for a Senior Data Scientist to own the metrics and analytics layer of a growing e-commerce platform. You will be the driving force behind how merchants understand and grow their businesses through data ensuring every report, metric, and model delivered through the platform is accurate, unified, and built to scale. You will work closely with the Platform Reports Product Manager, Platform Data Quality Engineers and partner with PMs across all product areas to unify our data models and establish a single, coherent analytical foundation. Your north star: the success of merchant reports and analytics giving every merchant on the platform a reliable, well-documented view of their growth.</p><p>What You'll Do</p><ul><li>Own the analytics direction of the Data Platform define the vision, standards, and roadmap for metrics, models, and reporting delivered through the platform layer.</li><li>Unify data models across product areas work with the Platform Reports PM and all PMs to consolidate fragmented metric definitions into a single, governed semantic layer.</li><li>Drive merchant analytics success design, validate, and continuously improve the reports and analytics every merchant relies on to study and grow their business.</li><li>Establish documentation standards ensure every API, dataset, metric, and column is correctly named, clearly defined, and formally documented, so definitions are consistent from the warehouse to the merchant-facing report.</li><li>Enable growth analysis build the analytical foundations (cohorts, funnels, growth metrics, benchmarks) that let merchants and internal teams study growth accurately.</li><li>Guard data quality and consistency define validation rules, reconciliation checks, and metric governance so numbers match everywhere they appear.</li><li>Partner cross-functionally act as the analytical authority for the platform layer, advising engineering, product, and other analytics teams on how to build against it correctly.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>5+ years of experience in data science or analytics engineering, with at least 2 years in a senior or ownership-level role. Proven experience building or governing metrics layers / semantic models (e.g., dbt, LookML, or equivalent) used by multiple teams. Strong SQL and Python; deep comfort working directly with warehouse-level data (BigQuery, Clickhouse, Redshift, or similar). Experience designing customer- or merchant-facing analytics products dashboards, embedded reports, or analytics APIs. A strong instinct for naming, documentation, and standards you believe a well-named column and a well-written definition are product features. Experience partnering with product managers to translate business questions into governed, reusable data models. Excellent communication skills; able to align multiple teams around a single source of truth.</p><p>Nice to Have</p><ul><li>Experience in e-commerce or SaaS platforms, especially with merchant/seller analytics.</li><li>Familiarity with metric stores or semantic layers at scale (Cube, dbt Semantic Layer, Metriql, etc.).</li><li>Experience defining API contracts and data documentation practices (data catalogs, OpenAPI specs, column-level lineage).</li><li>Statistical modeling or forecasting experience applied to growth analytics.</li><li>Arabic language proficiency is a plus.</li></ul>

<p>Comply with all Aviation, Safety, Quality and Export Control Regulations and Procedures<br>Comply with all Airbus Helicopters Management Systems, Policies and Regulations<br>Manage, assign and control the site maintenance team duties<br>Provide monthly reporting on operations KPIs, and performance on site to management<br>Monitor and track operational issues and provide status updates on corrections to management as requested<br>Ensure satisfactory performance of both scheduled and unscheduled maintenance within a customer environment<br>Apply the highest Quality and Safety standards in managing the site operations<br>Report any and all incidents to the Program Manager, Operations Support Manager and Quality and Safety Department<br>Manage all daily preventive, corrective, servicing and routine maintenance works required<br>Manage a team of technicians to effectively inspect, maintain, operate, repair, troubleshoot and service helicopter systems satisfactorily<br>Perform duties as assigned by the Program Manager to ensure that all the work are completed to as per the planned schedule<br>Verify that the aircraft status regarding scheduled tasks and deferred items is updated, the aircraft condition is serviceable and sign the Release to Service of the aircraft<br>Ensure that all work performed is recorded on the appropriate documentations and signed for as required by the appropriate AHA Management System<br>Ensure the correct use, control, and return of aircraft parts and materials<br>Ensure that all work is completed on time, on cost and on quality to meet the requirements Airbus<br>Evaluate performance team and provide feedback to management as requested<br>Communicate Safety, Quality and Process updates to team on site<br>Train personnel on the use of maintenance manuals<br>Train personnel in all safety directives and FOD procedures<br>Other duties as assigned<br>This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company s success, reputation and sustainable growth.</p><p><strong>Desired Candidate Profile</strong></p><p>The Site Manager will be responsible for the management and control of personal and activities on site to ensure optimal service support.<br>The Site Manager will ensure all operational requirement of the Contract on site are delivered in timely manner to maintain high customer satisfaction.<br>The Site Manager will be responsible to manage compliance of Quality, Safety and Maintenance standards applicable to Airbus and Customer Standards.<br>The Site Manager will lead a team of experienced maintenance technicians.</p>

<p>JOB SUMMARY Entry level management position that focuses on successfully accomplishing the daily objectives in the kitchen. Assists in leading staff while personally assisting in all areas of the kitchen, including food production; purchasing and kitchen sanitation. Position contributes to ensuring guest and employee satisfaction while maintaining the operating budget.</p><p>Ensuring Culinary Standards and Responsibilities are Met Maintains food handling and sanitation standards. Performs all duties of Culinary and related kitchen area employees in high demand times. Oversees production and preparation of culinary items. Ensures employees keep their work areas clean and sanitary. Works with Restaurant and Banquet departments to coordinate service and timing of events and meals. Complies with loss prevention policies and procedures. Strives to improve service performance. Communicates areas in need of attention to staff and follows up to ensure follow through. Leads shifts while personally preparing food items and executing requests based on required specifications. Prepares and cooks foods of all types, either on a regular basis or for special guests or functions. Supervises and coordinates activities of cooks and workers engaged in food preparation. Checks the quality of raw and cooked food products to ensure that standards are met. Assists in determining how food should be presented and creates decorative food displays.</p><p>Supporting Culinary Team Activities Supervises daily shift operations. Ensures all employees have proper supplies, equipment and uniforms. Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met. Ensures completion of assigned duties. Participates in the employee performance appraisal process, giving feedback as needed. Handles employee questions and concerns. Communicates performance expectations in accordance with job descriptions for each position. Participates in an on-going employee recognition program. Conducts training when appropriate. Monitors employee's progress towards meeting performance expectations.</p><p>Maintaining Culinary Goals Participates in department meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results. Supports and assists with new menus, concepts and promotions for the Restaurant outlets and Banquets.</p><p>Providing Exceptional Customer Service Sets a positive example for guest relations. Handles guest problems and complaints seeking assistance from supervisor as necessary. Empowers employees to provide excellent customer service within guidelines.</p><p>Additional Responsibilities Reports malfunctions in department equipment. Purchases appropriate supplies and manages food and supply inventories according to budget. Attends and participates in all pertinent meetings.</p><p><strong>Desired Candidate Profile</strong></p><p>Education and Experience High school diploma or GED; 4 years experience in the culinary, food and beverage, or related professional area. OR 2-year degree from an accredited university in Culinary Arts, Hotel and Restaurant Management, or related major; 2 years experience in the culinary, food and beverage, or related professional area.</p>

<p>THE POSITION To oversee and direct all aspects of Guest Relations to maximize guest satisfaction. KEY ROLES &amp; RESPONSIBILITIES Ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure Ensure all members consistently receive all benefits, and repeat guests and other VIP s receive special recognition and service Meet and greet VIP guests personally Liaise closely with Concierge and Butler for Hotel events, restaurant promotions, Limousine requirements and special VIP requests or preparations. Prepare compendiums prior guest arrival and check-into system if necessary Maintain close contact with Airport Concierge for new arrivals and departures Update and maintain repeat guest history system Promote Inter-Hotel sales and in-house facilities Send prepared welcome cards and amenities to room prior to guest arrival Attend to special requests by guests Handle guest complaints and refer them as necessary, follow up on corrective action Review arrival lists for all arrivals and VIPs to check room allocations, amenities, and special requests Prepare requisitions for amenities on a timely basis Performs related duties and special projects assigned</p><p><strong>Desired Candidate Profile</strong></p><p>NA</p>

<p>We are seeking an experienced Quality Manager with a strong background in site operations and consultancy services to lead quality assurance initiatives across multidisciplinary projects. This role will ensure compliance with regulatory standards, drive continuous improvement, and support project delivery excellence both on-site and in client-facing environments.</p><h3>Your role</h3><p>Quality Leadership &amp; IMS</p><ul><li>Lead the implementation and maintenance of the Integrated Management System (IMS) for Luxury projects.</li><li>Ensure full compliance with ISO 9001, contractual specifications, employer s requirements, and relevant authority standards.</li><li>Act as the Quality Management Representative for site operations.</li></ul><p>Site Quality Management Roads</p><ul><li>Oversee QA/QC activities for Luxury projects.</li><li>Ensure Inspection &amp; Test Plans (ITPs), Method Statements, and Work Procedures are approved and effectively implemented.</li><li>Monitor material approvals, laboratory testing, and site inspections in line with authority and project requirements.</li></ul><p>Audits, Compliance &amp; Improvement</p><ul><li>Plan and conduct internal audits, vendor audits, and support external/client/authority audits.</li><li>Lead non-conformance management, root cause analysis (RCA), and corrective/preventive action implementation.</li><li>Track and report quality KPIs, trends, lessons learned, and continuous improvement initiatives.</li></ul><p>Stakeholder &amp; Client Engagement</p><ul><li>Collaborate closely with Project Managers, Construction Managers, Engineers, Contractors, and Site Teams.</li><li>Act as the primary point of contact for quality matters with:<ul><li>Clients and consultants.</li><li>Contractors and suppliers.</li><li>Authorities and regulatory bodies (e.g., RTA, ADM, DMT, MoEI as applicable).</li></ul></li><li>Provide quality consultancy and advisory services to clients on road project quality systems and compliance.</li></ul><p>Training &amp; Capability Building</p><ul><li>Deliver quality training and mentoring to project and site teams on:<ul><li>Quality standards and procedures.</li><li>Road construction quality best practices.</li><li>Quality tools (RCA, FMEA, Six Sigma concepts).</li></ul></li><li>Promote a proactive quality culture across project teams and contractors</li></ul><p>Rewards &amp; benefits</p><p>Explore the rewards and benefits that help you thrive at every stage of your life and your career. This includes:</p><ul><li>Tax-free salary.</li><li>Life insurance coverage.</li><li>Medical insurance.</li><li>Annual leave balance.</li><li>Company gratuity scheme.</li><li>Discretionary bonus program.</li><li>Annual flight contribution.</li><li>Transportation &amp; housing allowances.</li><li>Employee Wellbeing Program: 24/7 access to specialists in finance, legal matters, family care, personal health, fitness, and nutrition.</li></ul><p>Seize every opportunity to sharpen your skills, expand your expertise, and be recognized for the impact you make.</p><p>About AtkinsR alis</p><p>We're AtkinsR alis, a world-class engineering services and nuclear organization. We connect people, data and technology to transform the world's infrastructure and energy systems. Together, with our industry partners and clients, and our global team of consultants, designers, engineers and project managers, we can change the world. We're committed to leading our clients across our various end markets to engineer a better future for our planet and its people. Find out more.</p><p><strong>Desired Candidate Profile</strong></p><p>Education &amp; Certifications</p><ul><li>Bachelor s degree in civil engineering, Quality Management, or a related discipline.</li><li>ISO 9001 Lead Auditor certification (preferred).</li></ul><p>Experience</p><ul><li>20+ years of quality management experience within Luxury projects.</li><li>Proven experience managing site-based quality operations on Mega Luxury projects.</li><li>Strong consultancy and client-facing background, preferably within engineering consultancy environments.</li><li>Experience working with UAE or regional road authority standards is an advantage.</li></ul><p>Technical &amp; Professional Skills</p><ul><li>In-depth knowledge of:<ul><li>Quality Management Systems (QMS / IMS).</li><li>ISO standards and construction quality practices.</li><li>Luxury projects construction methodologies.</li></ul></li><li>Strong leadership, communication, and stakeholder management skills.</li><li>Proficiency in quality tools such as RCA, FMEA, audits, and continuous improvement techniques.</li><li>Ability to work effectively in a fast-paced, multidisciplinary, site-based environment.</li></ul>

<p>The Learning &amp; Development Coordinator is responsible for supporting the planning, coordination, implementation, and administration of learning and development activities across the hotel. The role ensures that employees receive the required training and development opportunities in line with Sofitel standards, hotel objectives, and operational requirements. Key Responsibilities Learning &amp; Development Coordinate and support the implementation of the hotel's annual Learning &amp; Development plan. Coordinate internal training programs, workshops, and learning activities for all departments. Prepare and maintain monthly training calendars and schedules. Coordinate induction and orientation programs for new employees. Support departmental trainers in preparing and delivering training sessions. Maintain and update training materials, presentations, manuals, and learning resources. Monitor employee attendance and participation in training programs. Follow up on external training programs and ensure effective application of learning in the workplace. Promote e-learning and digital learning platforms across the hotel. Assist in identifying training needs based on performance reviews, guest feedback, audits, and departmental requirements. Administration &amp; Documentation Maintain accurate and up-to-date training records for all employees. Prepare training attendance sheets, evaluations, certificates, and related documentation. Prepare monthly Learning &amp; Development reports and statistics. Maintain employee training files and ensure all required documentation is properly recorded. Assist with the preparation and monitoring of the Learning &amp; Development budget. Ensure training activities comply with hotel and Accor standards. Quality &amp; Performance Support quality improvement initiatives throughout the hotel. Monitor guest feedback and identify training opportunities based on guest satisfaction results. Assist with internal audits, quality inspections, and follow-up action plans. Support departments in implementing corrective and improvement actions related to training and quality. Work closely with department heads and supervisors to improve employee performance and service standards. Employee Development Support the preparation and implementation of individual development plans. Assist managers and supervisors in identifying employee development needs. Support coaching and feedback initiatives across departments. Encourage a culture of continuous learning and professional development. Coordination &amp; Communication Coordinate with the General Manager, Heads of Departments, People &amp; Culture team, and Regional/Area Learning &amp; Development teams when required. Communicate training schedules, programs, and updates to all relevant departments. Ensure effective communication regarding important learning and development initiatives. Build positive working relationships with employees, managers, and external training providers. Key Competencies Positive attitude and professional approach. Strong organizational and time-management skills. Excellent communication and interpersonal skills. Teamwork and collaboration. Coaching and facilitation skills. Attention to detail. Ability to manage multiple tasks and priorities. Flexibility and adaptability in a fast-paced hotel environment. Commitment to employee development and service excellence.</p><p><strong>Desired Candidate Profile</strong></p><h3>Qualifications</h3><ul><li>Bachelor's degree in human resources, Business Administration, Hospitality Management, Education, or a related field.</li><li>Previous experience in Learning &amp; Development, Training, Human Resources, or a similar role, preferably within the hospitality industry.</li><li>Minimum 2 years of relevant experience in training and development, preferably in a hotel environment.</li><li>Good knowledge of training principles, learning methods, and employee development practices.</li><li>Good understanding of hotel operations and service standards.</li><li>Excellent verbal and written communication skills in English.</li><li>Good command of Microsoft Office applications.</li><li>Strong organizational and time-management skills.</li><li>Ability to work effectively with employees and managers from diverse cultural backgrounds.</li><li>Strong interpersonal, coaching, and presentation skills.</li><li>Ability to manage multiple tasks, priorities, and deadlines in a fast-paced environment.</li></ul>

<p>The Learning &amp; Development Coordinator is responsible for supporting the planning, coordination, implementation, and administration of learning and development activities across the hotel. The role ensures that employees receive the required training and development opportunities in line with Sofitel standards, hotel objectives, and operational requirements.</p><h3>Key Responsibilities</h3><h4>Learning &amp; Development</h4><ul><li>Coordinate and support the implementation of the hotel's annual Learning &amp; Development plan.</li><li>Coordinate internal training programs, workshops, and learning activities for all departments.</li><li>Prepare and maintain monthly training calendars and schedules.</li><li>Coordinate induction and orientation programs for new employees.</li><li>Support departmental trainers in preparing and delivering training sessions.</li><li>Maintain and update training materials, presentations, manuals, and learning resources.</li><li>Monitor employee attendance and participation in training programs.</li><li>Follow up on external training programs and ensure effective application of learning in the workplace.</li><li>Promote e-learning and digital learning platforms across the hotel.</li><li>Assist in identifying training needs based on performance reviews, guest feedback, audits, and departmental requirements.</li></ul><h4>Administration &amp; Documentation</h4><ul><li>Maintain accurate and up-to-date training records for all employees.</li><li>Prepare training attendance sheets, evaluations, certificates, and related documentation.</li><li>Prepare monthly Learning &amp; Development reports and statistics.</li><li>Maintain employee training files and ensure all required documentation is properly recorded.</li><li>Assist with the preparation and monitoring of the Learning &amp; Development budget.</li><li>Ensure training activities comply with hotel and Accor standards.</li></ul><h4>Quality &amp; Performance</h4><ul><li>Support quality improvement initiatives throughout the hotel.</li><li>Monitor guest feedback and identify training opportunities based on guest satisfaction results.</li><li>Assist with internal audits, quality inspections, and follow-up action plans.</li><li>Support departments in implementing corrective and improvement actions related to training and quality.</li><li>Work closely with department heads and supervisors to improve employee performance and service standards.</li></ul><h4>Employee Development</h4><ul><li>Support the preparation and implementation of individual development plans.</li><li>Assist managers and supervisors in identifying employee development needs.</li><li>Support coaching and feedback initiatives across departments.</li><li>Encourage a culture of continuous learning and professional development.</li></ul><h4>Coordination &amp; Communication</h4><ul><li>Coordinate with the General Manager, Heads of Departments, People &amp; Culture team, and Regional/Area Learning &amp; Development teams when required.</li><li>Communicate training schedules, programs, and updates to all relevant departments.</li><li>Ensure effective communication regarding important learning and development initiatives.</li><li>Build positive working relationships with employees, managers, and external training providers.</li></ul><h3>Key Competencies</h3><ul><li>Positive attitude and professional approach.</li><li>Strong organizational and time-management skills.</li><li>Excellent communication and interpersonal skills.</li><li>Teamwork and collaboration.</li><li>Coaching and facilitation skills.</li><li>Attention to detail.</li><li>Ability to manage multiple tasks and priorities.</li><li>Flexibility and adaptability in a fast-paced hotel environment.</li><li>Commitment to employee development and service excellence.</li></ul><p><strong>Desired Candidate Profile</strong></p><h4>Qualifications</h4><ul><li>Bachelor's degree in human resources, Business Administration, Hospitality Management, Education, or a related field.</li><li>Previous experience in Learning &amp; Development, Training, Human Resources, or a similar role, preferably within the hospitality industry.</li><li>Minimum 2 years of relevant experience in training and development, preferably in a hotel environment.</li><li>Good knowledge of training principles, learning methods, and employee development practices.</li><li>Good understanding of hotel operations and service standards.</li><li>Excellent verbal and written communication skills in English.</li><li>Good command of Microsoft Office applications.</li><li>Strong organizational and time-management skills.</li><li>Ability to work effectively with employees and managers from diverse cultural backgrounds.</li><li>Strong interpersonal, coaching, and presentation skills.</li><li>Ability to manage multiple tasks, priorities, and deadlines in a fast-paced environment.</li></ul>

<p>The Learning &amp; Development Coordinator is responsible for supporting the planning, coordination, implementation, and administration of learning and development activities across the hotel. The role ensures that employees receive the required training and development opportunities in line with Sofitel standards, hotel objectives, and operational requirements.</p><h3>Key Responsibilities</h3><h4>Learning &amp; Development</h4><ul><li>Coordinate and support the implementation of the hotel's annual Learning &amp; Development plan.</li><li>Coordinate internal training programs, workshops, and learning activities for all departments.</li><li>Prepare and maintain monthly training calendars and schedules.</li><li>Coordinate induction and orientation programs for new employees.</li><li>Support departmental trainers in preparing and delivering training sessions.</li><li>Maintain and update training materials, presentations, manuals, and learning resources.</li><li>Monitor employee attendance and participation in training programs.</li><li>Follow up on external training programs and ensure effective application of learning in the workplace.</li><li>Promote e-learning and digital learning platforms across the hotel.</li><li>Assist in identifying training needs based on performance reviews, guest feedback, audits, and departmental requirements.</li></ul><h4>Administration &amp; Documentation</h4><ul><li>Maintain accurate and up-to-date training records for all employees.</li><li>Prepare training attendance sheets, evaluations, certificates, and related documentation.</li><li>Prepare monthly Learning &amp; Development reports and statistics.</li><li>Maintain employee training files and ensure all required documentation is properly recorded.</li><li>Assist with the preparation and monitoring of the Learning &amp; Development budget.</li><li>Ensure training activities comply with hotel and Accor standards.</li></ul><h4>Quality &amp; Performance</h4><ul><li>Support quality improvement initiatives throughout the hotel.</li><li>Monitor guest feedback and identify training opportunities based on guest satisfaction results.</li><li>Assist with internal audits, quality inspections, and follow-up action plans.</li><li>Support departments in implementing corrective and improvement actions related to training and quality.</li><li>Work closely with department heads and supervisors to improve employee performance and service standards.</li></ul><h4>Employee Development</h4><ul><li>Support the preparation and implementation of individual development plans.</li><li>Assist managers and supervisors in identifying employee development needs.</li><li>Support coaching and feedback initiatives across departments.</li><li>Encourage a culture of continuous learning and professional development.</li></ul><h4>Coordination &amp; Communication</h4><ul><li>Coordinate with the General Manager, Heads of Departments, People &amp; Culture team, and Regional/Area Learning &amp; Development teams when required.</li><li>Communicate training schedules, programs, and updates to all relevant departments.</li><li>Ensure effective communication regarding important learning and development initiatives.</li><li>Build positive working relationships with employees, managers, and external training providers.</li></ul><h3>Key Competencies</h3><ul><li>Positive attitude and professional approach.</li><li>Strong organizational and time-management skills.</li><li>Excellent communication and interpersonal skills.</li><li>Teamwork and collaboration.</li><li>Coaching and facilitation skills.</li><li>Attention to detail.</li><li>Ability to manage multiple tasks and priorities.</li><li>Flexibility and adaptability in a fast-paced hotel environment.</li><li>Commitment to employee development and service excellence.</li></ul><p><strong>Desired Candidate Profile</strong></p><h4>Qualifications</h4><ul><li>Bachelor's degree in human resources, Business Administration, Hospitality Management, Education, or a related field.</li><li>Previous experience in Learning &amp; Development, Training, Human Resources, or a similar role, preferably within the hospitality industry.</li><li>Minimum 2 years of relevant experience in training and development, preferably in a hotel environment.</li><li>Good knowledge of training principles, learning methods, and employee development practices.</li><li>Good understanding of hotel operations and service standards.</li><li>Excellent verbal and written communication skills in English.</li><li>Good command of Microsoft Office applications.</li><li>Strong organizational and time-management skills.</li><li>Ability to work effectively with employees and managers from diverse cultural backgrounds.</li><li>Strong interpersonal, coaching, and presentation skills.</li><li>Ability to manage multiple tasks, priorities, and deadlines in a fast-paced environment.</li></ul>

<p>MAIN OBJECTIVES To oversee various customer handling areas of airport operations ensuring highest standard of service and following safe &amp; secure working procedures. MAIN DUTIES 1. Oversee all customer handling areas Viz. Check-in, Departure Gate, Transit &amp; Arrival. Ensure all functions are accurately and promptly carried out by company staff as well as Handling Agent Staff to the highest degree of standard. 2. Assign pre-flight duties to all staff and conduct de-briefing to discuss the discrepancies. 3. Direct Check-in staff in handling passengers for any irregularities, invalid documents etc. 4. Direct Check-in staff in dealing excess baggage charges. Make decisions regarding charging and waiving of charges. 5. In case of Denied Boarding, guide check-in staff and deal passengers. Ensure updating SSCI for downgrading or offloading customers. 6. Establish and maintain good working relationships with customs, immigration, security, police, medical, cargo, ground transport, catering, duty free, courier companies, tour operators and other airline staff. 7. Ensure that Company Policy and local policies for handling delayed services are followed and that delayed passengers are given all assistance during such delays. 8. Ensure that the handling agents output is according to company standards and in accordance with the agreed contract. 9. Ensure strict adherence of company safety and security standards. 10. Ensure Company Regulations are being followed with regard to lost/found/damaged baggage and that the time factor in this connection is not exceeded. 11. Ensure that staff on shift, wear company uniform to the required standard. 12. Ensure that adequate stock level of all stationery and supervises distribution there of. 13. Ensure quality service to V.I.Ps, unaccompanied children etc. in areas of arrival, departure and during transits. Coordinate with Lounge staff. 14. Communicate with Duty Manager / Airport Manager to upgrade A/C equipment if necessary in terms of over sales etc 15. Liaise with Airport Support Unit/WWCC for VCRS (Virtual Coupon Records) updates in case of misconnections involving rerouting. 16. Monitor catering figures and update catering unit well ahead to prevent wastage. 17. Carry out any other tasks or duties as assigned by Airport Manager. 18. Encourage GHA (Ground Handling Agent) staff to sell more ancillaries and generate revenue. 19. Brief the DMs/APM (Airport Duty Manager/Airport Manager) regarding shortfall of the GHAs on daily basis. 20. Monitor the ramp activities. 21. Review the GSRs (Ground Safety Reports) and discuss with APM for appropriate action.</p><p><strong>Desired Candidate Profile</strong></p><p>EDUCATION &amp; TRAINING National Diploma or equivalent. EXPERIENCE Minimum 5 years of relevant experience.</p>

<p>The Assistant General Manager supports the General Manager in overseeing all hotel operations, ensuring exceptional guest satisfaction, achieving financial targets, maintaining brand standards, and fostering a high-performing team culture. The AGM serves as the General Manager's key operational partner and assumes leadership responsibilities in the General Manager's absence.</p><p>Key Responsibilities</p><ol><li>Hotel Operations Management<ul><li>Oversee the day-to-day operations of all hotel departments.</li><li>Ensure effective coordination between Rooms Division, Food &amp; Beverage, Engineering, Security, Finance, Sales &amp; Marketing, and Human Resources.</li><li>Monitor operational performance and implement corrective actions when necessary.</li><li>Ensure compliance with hotel policies, procedures, and brand standards.</li></ul></li><li>Financial Performance<ul><li>Support the preparation and execution of annual budgets and business plans.</li><li>Monitor revenue performance, productivity, and operational expenses.</li><li>Analyze financial reports and identify opportunities for increased profitability.</li><li>Ensure effective cost control and resource management.</li></ul></li><li>People Management<ul><li>Lead, coach, and develop department heads and management teams.</li><li>Support recruitment, succession planning, and talent development initiatives.</li><li>Foster employee engagement and a positive work environment.</li><li>Ensure compliance with labor laws, company policies, and disciplinary procedures.</li></ul></li><li>Quality Assurance &amp; Compliance<ul><li>Ensure full compliance with brand standards, health and safety regulations, and company policies.</li><li>Support internal and external audits.</li><li>Monitor risk management and emergency preparedness procedures.</li><li>Maintain operational excellence through continuous improvement programs.</li></ul></li><li>Strategic Leadership<ul><li>Assist the General Manager in developing and implementing strategic initiatives.</li><li>Participate in business reviews, forecasting, and performance analysis.</li><li>Represent the hotel at meetings, events, and stakeholder engagements when required.</li><li>Act as General Manager during periods of absence.</li></ul></li></ol><p><strong>Desired Candidate Profile</strong></p><p>Education</p><p>Bachelor's degree in Hospitality Management, Business Administration, or a related field. Professional hospitality certifications are an advantage.</p><p>Experience</p><p>Minimum 8-10 years of experience in the hospitality industry. At least 3-5 years in a senior management or executive leadership role.</p><p>Skills &amp; Competencies</p><ul><li>Strong leadership and team management skills.</li><li>Excellent communication and interpersonal abilities.</li><li>Financial and business acumen.</li><li>Strategic thinking and problem-solving capability.</li><li>Ability to work under pressure and manage multiple priorities.</li><li>Proficiency in hotel management systems and Microsoft Office applications.</li><li>Fluency in English; additional languages are an advantage.</li></ul>