Quality Assurance / Quality Control Jobs in Saudi

Hunger Station is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.<br><br>Purpose<br><br>Job Description<br><br>To plan and allocate and utilize workforce resources effectively, in order to ensure optimal staffing, scheduling, and resource allocation that align with operational needs and enhancing efficiency and productivity , and the overall performance of the workforce.<br><br>Key Accountability Areas<br><br>Workforce Management <br><br>Execute workforce planning strategies to ensure that the right number of employees with the right skills are available to meet operational requirements. Oversee staff scheduling to ensure that shifts are appropriately staffed to meet demand while managing labor costs effectively. Define, track, and report on workforce management key performance indicators (KPIs) to assess staffing efficiency and performance. Analyze performance metrics to identify areas for improvement and implement solutions accordingly. Provide leadership and guidance to the workforce management team, ensuring that employees receive necessary training and development. Collaborate with the IT department to integrate and optimize workforce management technology solutions.<br><br>Strategy & Planning<br><br>Contribute to the development and execution of the Division’s ABCs and OKRs, while ensuring alignment with other Functions' heads. Make critical decisions that support the Division's strategic and tactical direction. Establish the plans for the respective functions/teams and provide inputs that support the Division’s goals and objectives. Distribute tactical responsibilities effectively to potential leaders in the Division, to improve the succession readiness of the organization over time. Measure and track the Division's OKRs and metrics to ensure the achievement of goals and take corrective actions when necessary.<br><br>People Management<br><br>Set performance objectives, provide necessary support, evaluate direct reports, and provide regular feedback on performance. Participate in the identification and recruitment of key talents for the function. Provide clear direction, prioritize tasks, assign and delegate responsibility, and monitor the workflow. Provide opportunities for team members to suggest, participate in, and contribute to improvement, innovation, and knowledge-sharing initiatives.<br><br>Budget Management<br><br>Manage and own the budgeting cycle and provide input to the budgeting process. Ensure effective utilization of the function's budget, and report accurately on progress and challenges. Investigate and propose implementing strategies that result in a positive financial impact for HS. Manage the reporting departments effectively within budget, and report accurately on progress made and challenges encountered. Formulate strategies that result in a positive financial impact for HS and aim to mitigate financial and operational risks.<br><br>Governance and Resilience<br><br>Follow all relevant policies, procedures, and processes for the daily work to be carried out in a controlled and consistent manner. Contribute to the identification of opportunities for continuous improvement of processes and practices to enhance effectiveness. Uphold a high-performance working environment and promote HS’s Values.<br><br>Qualifications<br><br>Knowledge and Experience:<br><br>8 – 10 years of relevant experience.<br><br>Education And Certifications<br><br>Bachelor's degree in Business, Management, or a related field is required. Master’s degree in a relevant field is preferred.

Job Purpose The Procurement Manager plays a pivotal role in managing the end-to-end sourcing, purchasing, and supplier management processes. This role ensures that the organization secures the best value, quality, and service from suppliers while maintaining compliance with company standards and policies. The Procurement Manager drives cost efficiency, strengthens supplier relationships, and contributes to the organization’s long-term strategic growth.<br>Key Responsibilities Develop and implement procurement strategies aligned with company objectives and operational needs. Manage the full procurement cycle: supplier identification, evaluation, negotiation, contracting, and performance monitoring. Establish and maintain strong relationships with vendors and strategic partners to ensure consistent quality and reliability. Lead supplier negotiations to optimize pricing, terms, and service delivery while ensuring compliance with contractual obligations. Collaborate cross-functionally with Finance, Operations, Supply Chain, and other departments to forecast demand and align procurement activities. Monitor and analyze market trends to identify potential risks and opportunities in sourcing. Implement cost-saving initiatives without compromising quality or service. Develop and enforce procurement policies, procedures, and compliance with local and international regulations. Oversee vendor performance evaluation, corrective action plans, and continuous improvement initiatives. Manage and mentor the procurement team to build organizational capability and ensure operational excellence.<br>Qualifications & Experience Bachelor’s degree in Supply Chain Management, Business Administration, Finance, or a related field (Master’s degree or professional certification such as CIPS is preferred). Minimum 7–10 years of progressive experience in procurement, with at least 3 years in a managerial role. Proven expertise in contract management, negotiation, and supplier relationship management. Strong financial acumen with the ability to analyze data, budgets, and cost structures. Experience within retail, luxury goods, FMCG, or a multinational environment is highly desirable. Knowledge of ERP systems and procurement software tools. Excellent communication, leadership, and stakeholder management skills.

Hyatt Regency Riyadh Olaya is seeking an ambitious and results-driven Sales Manager to join our commercial team. If you have a passion for hospitality, building strong client relationships, and driving revenue growth, we invite you to be part of our dynamic team. About the Role As a Sales Manager, you will be responsible for generating business opportunities, developing strategic partnerships, and achieving revenue targets across key market segments. You will play a vital role in positioning Hyatt Regency Riyadh Olaya as the preferred destination for corporate, leisure, and group business.<br>Key Responsibilities Develop and execute sales strategies to achieve hotel revenue goals. Identify and secure new business opportunities within assigned market segments. Build and maintain strong relationships with corporate accounts, travel agencies, and key decision-makers. Conduct sales calls, client meetings, and hotel site inspections. Negotiate contracts and maximize revenue opportunities. Monitor market trends and competitor activities. Collaborate with Revenue, Marketing, and Operations teams to deliver exceptional guest experiences. Maintain accurate sales reports, forecasts, and account plans.<br>Qualifications✅ Saudi National (Required) ✅ Previous experience in hotel sales, preferably within an international hotel brand ✅ Strong communication, negotiation, and presentation skills ✅ Proven track record of achieving sales targets ✅ Ability to build and maintain client relationships ✅ Strong organizational and time-management skills ✅ Proficiency in English ✅ Knowledge of the Riyadh market<br>What We Offer Competitive salary and benefits package Career development opportunities within Hyatt Hotels Corporation Learning and leadership development programs A collaborative and supportive work environment The opportunity to be part of one of Riyadh's leading luxury hotels Apply Now<br>Ready to take your hospitality sales career to the next level?<br>Join Hyatt Regency Riyadh Olaya and help us create unforgettable experiences while driving business success.

The Boutique Manager is responsible for leading and inspiring a team to deliver exceptional client experiences and achieve business goals in a luxury jewelry environment. This role oversees all operational, client service, and sales functions, ensuring the boutique reflects the high standards and prestige of the brand. The ideal candidate embodies elegance, discretion, and deep knowledge of fine jewelry, while upholding the highest level of professionalism and boutique excellence.<br>Responsibilities<br>Oversee the daily operations of the boutique, ensuring compliance with brand standards in client experience, hygiene, merchandising, and security. Deliver a world-class luxury service by maintaining close relationships with VIP clients and ensuring all team members provide an elevated and personalized experience. Lead by example in achieving sales targets, team KPIs, and client retention goals, contributing directly to the boutique’s profitability. Train, coach, and develop team members on clienteling, product knowledge (including gemstones and materials), selling techniques, and brand storytelling. Ensure visual merchandising standards are maintained to reflect the luxury image and seasonal brand direction. Manage client appointments, exclusive events, and after-sales service with attention to detail, confidentiality, and care. Maintain accurate stock levels, inventory controls, and product transfers; coordinate with back-office and supply chain teams to ensure stock availability. Monitor daily financial operations including sales reconciliation, cash management, and reporting, ensuring accuracy and compliance. Handle client feedback and concerns with discretion, elegance, and a solution-oriented mindset. Prepare and communicate weekly/monthly sales reports, team performance updates, and market insights to Area or Brand Manager.·Organize staff rosters, manage attendance, leaves, and ensure floor coverage aligns with peak business hours. Foster a boutique culture rooted in luxury service, integrity, and team collaboration.<br>Skills Qualifications and Requirements<br>3–5 years of experience in luxury retail, preferably in fine jewelry, watches, or high-end fashion. Strong background in clienteling, customer relationship management (CRM), and delivering personalized shopping experiences. Deep understanding of jewelry products, gemstones, and materials is an advantage. Fluent in English and Arabic; other languages are a plus. Refined interpersonal and communication skills with a natural ability to engage discerning clientele. Impeccable grooming, professional etiquette, and emotional intelligence. Strong leadership capabilities with a passion for developing talent and fostering team spirit. Results-driven with solid commercial acumen and problem-solving skills. Proficient in POS systems, retail analytics, and Microsoft Office Suite.

Hunger Station is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.<br><br>Job Description<br><br>Purpose<br><br>To maintain and enhance rider support standards, compliance, and performance quality across the rider support and ensure agents meet operational KPIs, and rider experience expectations.<br><br>Key Accountabilities And Activities<br><br>Quality Assurance<br><br>Lead and supervise the quality assurance activities within the team. Monitor and evaluate agents' performance on the program level for voice and non-voice transactions using a quality monitoring system. Assess script adherence, data accuracy, process consistency, and product knowledge. Analyze failures and potential failures, and develop action plans and preventive measures. Communicate results and findings to management and stakeholders. Ensure compliance with monitoring sample sizes for all team members. Verify and ensure adherence to sample size requirements for new agents. Generate and deliver regular business intelligence & quality assurance reports. Review and analyze quality variations from metrics and identify problem areas. Collaborate with internal stakeholders to address quality-related issues and improve processes. Conduct calibration sessions with monitors and clients to ensure consistency in quality assessments.<br><br>Process Improvement<br><br>Identify opportunities for process improvement and efficiency enhancement. Collaborate with cross-functional teams to implement process changes and best practices. Provide recommendations for training needs based on quality evaluations. Continuously review and update quality monitoring guidelines and score sheets.<br><br>Team Management<br><br>Provide guidance and support to the QA team members. Conduct regular coaching and feedback sessions to improve performance. Develop and deliver training sessions to enhance agents' quality performance. Foster a positive and collaborative work environment within the QA team. Conduct regular team meetings to discuss quality updates and address concerns.<br><br>Governance and Resilience<br><br>Follow all relevant policies, procedures, and processes for the daily work to be carried out in a controlled and consistent manner. Contribute to the identification of opportunities for continuous improvement of processes and practices to enhance effectiveness. Uphold a high-performance working environment and promote HS’s Values.<br><br>Qualifications<br><br>Knowledge and Experience<br><br>4–6 years of experience in operations, fleet management, logistics, or quality control. Strong analytical and reporting skills KPI monitoring and performance management Strong communication skills<br><br>Education and Certifications<br><br>Bachelor’s degree in Business Administration or a relevant field is required.

Adree is seeking an experienced and results-driven Delivery Manager to oversee the end-to-end execution and successful rollout of complex digital products and IT projects. In this role, you will hold ultimate accountability for project delivery within agreed timelines, scope, quality standards, and budget constraints. Operating at the intersection of business, technology, and operations, the Delivery Manager will orchestrate cross-functional teams (. NET, Out Systems, Creatio, QA, Dev Ops), streamline delivery processes, manage client expectations, and proactively eliminate obstacles to ensure smooth, high-impact solution delivery.<br><br>Key Roles And Responsibilities<br><br>End-to-End Delivery Ownership: Drive and manage the full delivery lifecycle of multiple software development and digital transformation initiatives from inception to post-launch support Agile Governance & Process Execution: Enforce Agile/Scrum best practices, monitoring sprint velocity, backlog health, and key delivery metrics (KPIs/SLAs) across squads Stakeholder & Client Alignment: Act as the primary escalation point for project delivery; maintain transparent communication with clients, Program Managers, and executive leadership regarding progress, risks, and milestones Risk Management & Blocker Removal: Identify, track, and mitigate technical, operational, and resource risks early; unblock engineering and functional teams to maintain delivery momentum Resource & Financial Oversight: Partner with Resource Managers and Tech Leads to ensure optimal team composition, workload balance, budget tracking, and billability targets Vendor & Third-Party Management: Coordinate with external vendors, contractors, and third-party implementation partners to align deliverables with project timelines Quality & Compliance Assurance: Ensure that software releases meet rigorous Quality Assurance, security, and architectural standards prior to client handover Continuous Process Improvement: Conduct sprint retrospectives and post-implementation reviews to continuously optimize delivery frameworks, operational efficiency, and team performance<br><br>Requirements<br><br>Education Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field Experience6-8 years of experience in IT delivery, project management, or software engineering management, with at least 3+ years in a Delivery Lead/Manager role Proven track record of successfully delivering large-scale enterprise web, mobile, or digital product applications in client-facing environments Skills & Competencies (Technical & Analytical + Soft) Delivery Frameworks: Deep mastery of Agile, Scrum, Kanban, and hybrid project management methodologies Tech Ecosystem Awareness: Solid understanding of modern software development life cycles (SDLC), microservices, low-code platforms (Out Systems, Creatio), and cloud deployments (. NET, Azure) PM Tooling Proficiency: Advanced hands-on experience using Jira, Confluence, MS Project, and reporting dashboards to track delivery health Stakeholder Management: Exceptional negotiation, conflict-resolution, and executive presentation skills Data-Driven Operations: Strong analytical mindset with the ability to leverage delivery metrics (burndown charts, velocity, defect density) to drive outcomes Leadership & Empowerment: Proven ability to lead, motivate, and hold cross-functional technical teams accountable without direct hierarchical authority Preferred (but not required) Prior background as a Project Manager, Scrum Master, or Tech Lead inside software consultancies Experience managing client-site or regional delivery operations across the GCC region Certifications PMP (Project Management Professional) or PMI-ACP is highly preferred Certified Scrum Master (CSM) or SAFe Agilist (Advantage) Job Location HQ

Job Purpose: <br>To lead and manage all construction activities related to the fire protection system upgrade across RTSI platforms, ensuring safe, timely, and compliant execution in accordance with Saudi Aramco standards, project specifications, and international codes.<br>Key Responsibilities: <br>Oversee offshore construction activities including installation of firewater pumps, foam systems, monitors, piping, and suppression systems. Ensure compliance with Issued for Construction (IFC) drawings and Saudi Aramco Construction Safety Manual. Coordinate demolition and replacement of existing fire protection infrastructure. Develop and maintain detailed construction schedules aligned with project milestones. Interface with Engineering, QA/QC, HSE, Procurement, and Marine teams. Coordinate barge mobilization, offshore logistics, and material handling. Enforce safety protocols and ensure all personnel are certified (HEUT, permit receivers, etc.). Ensure work permits are obtained and closed per G. I. 0002.100. Implement and monitor the Contractor’s Site Safety Program (CSSP). Conduct inspections and ensure adherence to SAES, SAEP, SAMSS, and NFPA standards. Manage punch lists, mechanical completion checklists, and pre-commissioning activities. Ensure proper documentation and support for Project Record Books and As-Built drawings. Liaise with Saudi Aramco PMT, Marine Department, and platform operators. Attend coordination meetings and provide progress updates. Support FAT, IFAT, SAT, and PAT testing with Aramco representatives.<br>Qualifications:<br>Bachelor’s Degree in Mechanical, Civil, or Fire Protection Engineering. Minimum 10 years of offshore construction experience, preferably with Saudi Aramco. Strong knowledge of fire protection systems, RTR piping, foam systems, and suppression technologies. Familiarity with Saudi Aramco procedures: SAES-B-017, SAES-B-060, SAEP-334, SAEP-302, etc Certified in offshore safety and work permit systems. PMP certification or an equivalent project management qualification

Construction Manager | High-Rise & Concrete Works | Riyadh, Saudi Arabia<br>KTS is supporting a Leading Saudi construction contractor with the appointment of an experienced Construction Manager for a major project in Saudi Arabia.<br>We are specifically looking for candidates with a strong background in reinforced concrete works and high-rise building construction, with the ability to lead large site teams and drive structural works safely, efficiently and to programme.<br>Key responsibilities:Lead large-scale reinforced concrete and structural construction works Manage high-rise construction activities across multiple work fronts Drive concrete cycles, sequencing, productivity and programme milestones Manage engineers, supervisors, foremen, labour and subcontractors Coordinate formwork, reinforcement, concrete pouring and associated temporary works Monitor manpower, plant, materials and site productivity Coordinate with Planning, Engineering, HSE, QA/QC and Logistics teams Review drawings, method statements, RFIs and construction sequencing Resolve site, technical and constructability issues Maintain high standards of safety, quality and delivery performance<br>Candidate requirements:Degree in Civil Engineering or Construction Management Strong experience as a Construction Manager / Senior Construction Manager Extensive hands-on experience delivering high-rise building projects Strong technical knowledge of reinforced concrete structures Experience with formwork systems, rebar, concrete placement and structural sequencing Proven ability to manage large site teams and subcontractors Strong understanding of programme, productivity, QA/QC and HSE requirements Fluent professional English<br>???? Location: Riyadh, Saudi Arabia<br>This is an excellent opportunity to join a major contractor delivering a technically complex, high-profile construction programme.

Job Summary We are seeking an experienced Fleet Manager to oversee fleet operations and ensure the efficient management, maintenance, and utilization of vehicles and heavy equipment supporting multiple projects across Saudi Arabia. The successful candidate will be responsible for improving fleet performance, maximizing equipment availability, controlling operating costs, and leading maintenance and workshop operations while ensuring compliance with company standards and safety requirements. Key Responsibilities Manage day-to-day fleet operations across multiple project locations. Develop and implement preventive and corrective maintenance programs. Ensure high fleet availability and operational efficiency. Monitor equipment utilization and optimize asset allocation. Lead workshop and maintenance teams. Manage maintenance budgets, spare parts, fuel consumption, and operating costs. Oversee vendor and supplier performance. Ensure compliance with safety regulations, company policies, and manufacturer recommendations. Monitor fleet performance through KPIs and prepare management reports. Drive continuous improvement initiatives to enhance reliability and productivity. Coordinate with project teams to support operational requirements. Requirements Bachelor's degree in Mechanical Engineering or a related discipline. Minimum 10 years of experience in fleet management, heavy equipment, or related operations. Minimum 5 years in a managerial role. Experience within construction, infrastructure, industrial, or heavy equipment environments. Strong knowledge of fleet maintenance, workshop operations, asset management, and cost control. Experience with Fleet Management Systems (FMS), ERP systems, or maintenance management software. Strong leadership, communication, and problem-solving skills. Excellent planning and organizational abilities. Fluent in English; Arabic is an advantage. Preferred Qualifications Experience managing large and diverse fleets. Knowledge of telematics, GPS tracking, and fleet performance reporting. Professional certifications in fleet management or maintenance are an advantage.

Jasara Program Management Company is a joint venture between Public Investment Fund, Jacobs, and Saudi Aramco, focused on delivering social infrastructure programs in Saudi Arabia in support of Vision 2030. The company plays a central role in shaping large-scale infrastructure initiatives that serve communities and support long-term national development goals.<br><br>In this role, you will help bring alignment, structure, and visibility across a complex program environment. The Senior Manager - Program-Wide Integration will work across stakeholders and delivery teams to support coordinated execution, strengthen governance, and help ensure that priorities, interfaces, and decisions are managed effectively at program level.<br><br>Responsibilities<br><br>Lead cross-functional coordination across program stakeholders to align delivery priorities Oversee integration planning to ensure dependencies are identified and managed proactively Drive governance meetings and track actions, risks, and program decisions Monitor program-wide progress and report integration status to senior leadership Collaborate with project teams to resolve interface issues across multiple workstreams<br><br>Requirements<br><br>Required Qualifications<br><br>Bachelor's degree in engineering, construction management, or a related discipline15+ years of experience managing complex infrastructure or large-scale program integration efforts Demonstrated experience delivering social infrastructure, public-sector capital programs, or mixed-use developments Strong experience managing interdependencies, risks, and cross-functional coordination across multiple workstreams Experience leading program controls and reporting within PMO environments Proven stakeholder management experience across executive, client, and delivery teams<br><br>Preferred Qualifications<br><br>Experience with Primavera P6, Microsoft Project, and Power BIFamiliarity with Oracle-based reporting systems and earned value management PMP, PgMP, or a similar program management credential

PMO Consultant – Finance Location: Jeddah, Saudi Arabia Employment Type: Full-time Job Overview We are looking for a PMO Consultant – Finance to support PMO activities with a strong focus on financial planning, budgeting, cost management, reporting, and project-related financial activities. Key Responsibilities Support PMO financial activities, including budgeting, forecasting, and cost control. Prepare and monitor financial reports, project budgets, and financial performance. Support financial planning and analysis for projects and transformation initiatives. Track project expenditures, variances, and financial KPIs. Coordinate with finance, project teams, and stakeholders to ensure effective financial governance. Support PMO reporting and management presentations. Requirements Bachelor’s degree in Finance, Accounting, Business Administration, or a related field. Relevant experience in finance-related sectors/functions, preferably in a PMO environment. Strong understanding of financial planning, budgeting, cost control, and reporting. PMP certification is mandatory. Strong analytical, reporting, communication, and stakeholder management skills. Previous Saudi Arabia experience is not mandatory. Insurance-sector experience is not mandatory

Our client is a leading global professional services organisation with a strong reputation for delivering technology-enabled solutions to complex business challenges. <br>Its consulting teams work with major organisations across a range of industries, combining technical expertise, sector knowledge and strategic insight to create meaningful client outcomes.<br>As part of continued growth, the organisation is seeking a Microsoft Dynamics CRM Manager to join its Customer and Marketing consulting practice.<br>In this role, you will work with clients to understand their business challenges, design effective CRM solutions and support the successful delivery of Microsoft Dynamics CRM implementations. You will collaborate with experienced technology and consulting professionals while contributing to a high-performing, inclusive and forward-thinking environment.<br>Key responsibilities Analyse client requirements, business issues and operational needs. Design, configure and customise Microsoft Dynamics CRM solutions. Contribute to the delivery of CRM implementation and transformation projects. Present research, analysis, recommendations and proposed solutions to clients. Manage defined workstreams or components of client engagements. Prepare project plans, priorities, status updates and regular reports. Work collaboratively with colleagues, clients and stakeholders to achieve project objectives. Mentor and support junior consultants in their technical and professional development. Identify opportunities to improve processes, solutions and client outcomes.<br>Requirements Bachelor’s or postgraduate degree in technology, business, computer science or a related discipline. At least 7 years of experience delivering Microsoft Dynamics CRM implementations. At least 7 years of experience configuring and customising Microsoft Dynamics CRM. Strong understanding of CRM platforms, business processes and client requirements. Excellent communication, presentation and stakeholder-management skills. Ability to develop ideas, conceptualise solutions and communicate recommendations clearly. Strong interpersonal skills and a collaborative approach to client service. Experience with . NET development is advantageous. Experience with client-side programming, including Dynamic HTML, is advantageous. Strong understanding of relational database concepts and Microsoft SQL is advantageous. Relevant Microsoft certifications or professional qualifications are desirable.

Hunger Station is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.<br><br>Purpose<br><br>Job Description<br><br>To lead the design and execution of strategic initiatives to enhance operational efficiency and drive continuous improvement across the business. This senior leadership role is responsible for developing scalable processes, optimizing performance, and aligning operational strategy with business objectives. The ideal candidate will have a strong focus on strategy development, implementation, and cross-functional collaboration to support the growth and long-term success of the Operations division<br><br>Key Accountability Areas<br><br>Develop and execute operational strategies that enhance efficiency, reduce costs, and support scalability. Align operational goals with the company’s overall business strategy and ensure cross-functional teams are working toward shared objectives. Lead strategic initiatives to optimize core processes across logistics, fleet management, marketing, Fintech, product Ops and customer service. Drive operational innovation through automation, technology adoption, and process improvements. Ensure processes are scalable and adaptable to support business expansion. Establish and monitor KPIs to track and measure operational performance across key areas. Standardize processes and reporting systems to ensure consistency and transparency across the operations department. Conduct regular reviews and audits to assess adherence to best practices and identify areas for improvement. Lead cross-functional projects that improve efficiency, reduce waste, and enhance customer satisfaction. Implement change management practices to ensure successful adoption of new processes, systems, or technologies. Develop and implement robust fraud prevention strategies. Analyze transaction data to identify patterns and anomalies. Collaborate with technology teams to enhance fraud detection algorithms. Train and educate operational staff on fraud prevention best practices. Continuously monitor and adapt fraud prevention measures. Analyze cancellation patterns to identify common reasons Implement measures to reduce cancellations Minimize the impact of cancellations on resources Investigate failed deliveries (e.g., incorrect addresses, customer unavailability). Enhance address validation during order placement. Implement real-time tracking and communication features for customers and drivers. Leverage data analytics to identify wastage trends. Use predictive models to anticipate potential wastage scenarios. Implement self-service options through our app or website. Automated chatbots can handle routine queries, reducing the need for human agents. Route inquiries to specialized agents based on their expertise. This ensures faster resolution and minimizes call duration. Performance Metrics: Monitor key metrics such as average handling time, first-call resolution, and customer satisfaction. Continuously train agents to improve efficiency. Outsourcing Consideration: Evaluate outsourcing options for non-core functions (e.g., after-hours support) to reduce in-house costs. Root Cause Analysis: Investigate the reasons behind customer complaints (e.g., late deliveries, incorrect orders). Address these issues at the source to prevent recurrence. Proactive Communication: Keep customers informed about order status, delays, and any issues. Transparency reduces the need for compensation. Tiered Compensation: Define clear guidelines for compensating customers (e.g., partial refunds, vouchers). Tailor compensation based on the severity of the issue. Feedback Loop: Collect feedback from customers and learn from their experiences. Use this insight to improve processes and minimize compensation situations. Lead efforts to automate manual processes within the delivery ecosystem. Evaluate and implement technology solutions (e.g., route optimization, order tracking). Enhance customer self-service options through intuitive app features. Monitor automation performance and iterate for continuous improvement. Establish clear KPIs for compensation effectiveness. Measure the impact of compensation decisions on operational performance.<br><br>Strategy & Planning<br><br>Contribute to the development and execution of the Division’s ABCs and OKRs, while ensuring alignment with other Functions' heads. Make critical decisions that support the Division's strategic and tactical direction. Establish the plans for the respective functions/teams and provide inputs that support the Division’s goals and objectives. Distribute tactical responsibilities effectively to potential leaders in the Division, to improve the succession readiness of the organization over time. Measure and track relevant OKRs and metrics to ensure the achievement of goals and take corrective actions when necessary.<br><br>People Management<br><br>Set performance objectives, provide necessary support, evaluate direct reports, and provide regular feedback on performance. Participate in the identification and recruitment of key talents for the function. Provide clear direction, prioritize tasks, assign and delegate responsibility, and monitor the workflow. Provide opportunities for team members to suggest, participate in, and contribute to improvement, innovation, and knowledge-sharing initiatives.<br><br>Budget Management<br><br>Manage and own the budgeting cycle and provide input to the budgeting process. Ensure effective utilization of the function's budget, and report accurately on progress and challenges. Investigate and propose implementing strategies that result in a positive financial impact for HS. Manage the reporting departments effectively within budget, and report accurately on progress made and challenges encountered. Formulate strategies that result in a positive financial impact for HS and aim to mitigate financial and operational risks.<br><br>Governance And Resilience<br><br>Follow all relevant policies, procedures, and processes for the daily work to be carried out in a controlled and consistent manner. Contribute to the identification of opportunities for continuous improvement of processes and practices to enhance effectiveness. Uphold a high-performance working environment and promote HS’s Values.<br><br>Qualifications<br><br>Knowledge and Experience:<br><br>10 -12 years of experience in operations, process improvement, or operational excellence roles Strong knowledge of operational improvement methodologies Strong problem-solving skills Advance analytical skills Leadership skills<br><br>Education And Certifications<br><br>Bachelor’s degree in business management, or a related field Black Belt Certification in Six Sigma and COPC Customer Experience Implementation Leader is preferable.

Hunger Station is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.<br><br>Job Description<br><br>Key Activities:<br><br>Manage third-party picker workforce operations by sourcing and onboarding suitable partners, coordinating picker interviews, aligning on store coverage and shift requirements, and ensuring operational readiness including transportation arrangements, housing proximity, and on-time attendance at assigned stores. Monitor and improve in-store picker performance by tracking attendance, hygiene standards, and operational productivity; coordinating training and feedback with partners; and requesting replacements when performance does not meet Hunger Station standards within the defined improvement period. Analyze workforce and operational performance metrics (e.g., utilization, adherence, attendance) to identify inefficiencies, address store-level workforce gaps, and implement actionable improvements that optimize staffing effectiveness. Manage vendor onboarding and partnership processes by reviewing contracts, evaluating vendor operational readiness, and collaborating with cross-functional teams (Finance, Legal, Procurement, and Operations) to ensure compliance with Hunger Station standards and a smooth partner engagement process. Oversee third-party partner performance and accountability, addressing operational issues and lack of responsiveness through structured escalation, applying contractual penalties when applicable, and recommending partnership suspension or termination when vendors consistently fail to meet Hunger Station standards. Set performance objectives, provide necessary support, evaluate direct reports, and provide regular feedback on performance. Participate in the identification and recruitment of key talents for the function. Provide clear directions, prioritize tasks, assign and delegate responsibility, and monitor the workflow. Provide opportunities for team members to suggest, participate in, and contribute to improvement, innovation, and knowledge-sharing initiatives. Follow all relevant policies, procedures, and processes for the daily work to be carried out in a controlled and consistent manner. Contribute to the identification of opportunities for continuous improvement of processes and practices to enhance effectiveness. Uphold a high-performance working environment and promote HS’s Values.<br><br>Qualifications<br><br>3–6 years of experience in Workforce Management, Operations Planning, or Capacity Planning Experience in contact center / logistics / operations-heavy environments Proven exposure to forecasting, scheduling, and performance reporting Experience managing cross-functional stakeholders (Operations, HR, Finance, procurement) Bachelor’s degree in Engineering, Data science, Computer Science, Supply Chain or a relevant field is required.

Company Overview <br>Founded in 2025 in Riyadh, i Build is a startup with a bold vision to transform the building materials market in Saudi Arabia through innovative digital solutions. Seeing the rapid evolution of the construction sector and the challenges facing both businesses and individual consumers, our founders set out to build a platform that brings simplicity, transparency, and efficiency to material procurement.<br>Our platform was born from a real need in the industry. Traditional supply chains were fragmented, time-consuming, and lacked visibility, leading to delays, cost overruns, and limited market insight. i Build bridges that gap by offering a centralized, intuitive, technology-driven marketplace where suppliers and buyers connect with confidence.<br>Through smart tools, data-driven insights, and dependable logistics, we streamline procurement for businesses while making e-commerce for building materials accessible to everyone.<br>We are currently looking for a Senior Sales Manager to lead our buyer acquisition in Riyadh and we are excited to hear from you.<br>Responsibilities <br>Own the buyer-side sales strategy by identifying, targeting, and acquiring contractors, developers, and project owners as active buyers on the platform.<br>Build and manage a qualified pipeline of construction projects and procurement decision-makers (procurement managers, project engineers, site managers, purchasing officers).<br>Lead the full sales cycle end-to-end: prospecting, discovery, product demo, quotation, negotiation, and closing both first and repeat orders.<br>Develop and refine the sales playbook including targeting, messaging, objection handling, and pricing conversations and identify what works for the rest of the team.<br>Diagnose each buyer's real blockers (credit and payment terms, delivery reliability, pricing, existing supplier relationships) and work cross-functionally to remove them.<br>Partner closely with the supplier team to ensure catalog depth, availability, and pricing match what buyers actually demand.<br>Negotiate volume and framework agreements with larger contractors and high-value repeat buyers.<br>Set targets for and mentor junior sales staff, review pipeline and performance on a weekly basis.<br>Own and report on core demand metrics like active buyers, orders placed, GMV, conversion rate, and repeat-order rate.<br>Represent i Build with contractors and developers at project sites, industry events, trade fairs, and networking opportunities.<br>Feed structured market and buyer insights back to product and leadership to shape the roadmap.<br>Qualifications <br>Proven B2B sales experience, ideally selling to contractors or developers, or within construction materials, building supply, or construction technology.<br>A track record of consistently hitting and exceeding sales targets and closing complex, relationship-driven deals.<br>Deep understanding of the construction procurement cycle and how contractors actually buy materials.<br>Excellent negotiation, presentation, and relationship-building skills, comfortable with both executive-level and site-level stakeholders.<br>The ability to build a sales process from scratch and lead by example in an early-stage environment.<br>Strong CRM proficiency and disciplined pipeline management.<br>Fluent Arabic and strong English.

About the Company Nesma Infrastructure and Technology (NIT)<br>About the Role<br>To manage and support the organization's compliance activities by ensuring adherence to applicable laws, regulations, and governance requirements. The role is responsible for maintaining an effective compliance framework, monitoring regulatory obligations, mitigating compliance risks, and promoting a culture of integrity, accountability, and ethical business conduct.<br>Responsibilities Develop, maintain, and enhance the company’s compliance framework, policies, procedures, and monitoring programs. Identify, track, and maintain a register of applicable laws, regulations, licenses, permits, certificates, and regulatory obligations. Monitor compliance with regulatory requirements, and governance standards. Conduct compliance reviews, assessments, and monitoring activities to identify gaps and improvement opportunities. Support the development and maintenance of compliance risk assessments and mitigation plans. Review and communicate regulatory changes and ensure implementation of required actions. Follow up on compliance findings, action plans, and regulatory commitments to ensure timely closure. Prepare periodic compliance reports and dashboards for management and relevant committees. Support the maintenance of company licenses, permits, certifications, and regulatory submissions. Escalate significant compliance breaches and high-risk issues to management. Support the Chief Audit & Compliance Executive in reporting compliance matters to senior management and relevant committees. Coordinate with Internal Audit and other assurance functions to strengthen governance, risk, and compliance oversight.<br><br>Qualifications Bachelor's Degree in Law, Business Administration, Accounting, Finance, Risk Management, or a related field. Professional certification in Compliance, Governance, Risk Management, Audit, or related disciplines is preferred. Minimum 6 years of experience in Compliance, Governance, Risk Management, Internal Audit, or a related field.<br><br><br>Required Skills Strong knowledge of compliance management, corporate governance, and regulatory frameworks. Understanding of risk management principles and internal control systems. Knowledge of regulatory monitoring, compliance assessments, and reporting practices. Familiarity with relevant laws, regulations, and industry compliance requirements. Proficiency in report preparation, documentation management, and Microsoft Office applications.

Sales Manager At SPX FLOW, An ITT Company<br>Location: Riyadh, Saudi Arabia <br>This role is currently open to Saudi citizens only<br> <br>About The Role<br>We are looking for a driven and commercially minded Sales Manager to lead and grow our Heat Exchanger (HEX) business across the Middle East region. This role is pivotal in maintaining our strong market position while unlocking significant untapped growth potential.<br>The successful candidate will focus on capturing and reconverting aftermarket (AM) opportunities, while also driving the expansion of original equipment (OE) sales to strengthen and grow the installed base. You will play a key role in executing a multi-channel go-to-market strategy - empowering channel partners, supporting OEMs and system integrators, and engaging directly with end users through both sales and consultative approaches.<br>This position covers the Middle East territory and requires a proactive, results-oriented professional with a strong ability to develop business and close opportunities.<br>Key Responsibilities<br>Achieve or exceed Annual Operating Plan (AOP) targets within the assigned region Develop and execute effective sales strategies tailored to different end markets Drive both OE (new equipment) and AM (aftermarket) sales of APV Plate Heat Exchangers Identify, develop, and close new business opportunities across industries and applications Actively manage and grow the installed base through a proactive aftermarket approach Build and strengthen relationships with OEMs, system integrators, and channel partners Identify and onboard new channel partners where needed Support partners in developing technical and commercial competencies Conduct joint customer visits and provide consultative support on product selection Lead negotiations in line with company pricing and margin policies Monitor and manage sales pipelines, ensuring accurate CRM reporting Ensure financial reliability of customers and partners Support customers and partners in resolving aftermarket needs and challenges Plan and execute promotional activities (e.g., exhibitions, seminars, campaigns) Collaborate with partners to define and implement local marketing plans Track partner performance and implement improvement plans where necessary <br>Key Interfaces<br>You will collaborate closely with a broad network across the organization, including regional sales teams, channel partners, product management, production sites, and support functions such as legal and finance.<br>Skills & Experience<br>Strong commercial and technical understanding of both new equipment and aftermarket sales Experience in the Middle East region is highly desirable Background in industries such as Oil & Gas, Petrochemical, Fertilizers, HVAC, EPC, or OEM markets is an advantage Proven ability to develop and manage channel partners effectively Strong understanding of regional business culture and dynamics Results-driven with a competitive mindset and strong closing skills Knowledge of plate heat exchangers is a plus Excellent communication and relationship-building skills Fluent in English (additional languages are a plus) High level of integrity, accountability, and self-motivation Ability to work independently while contributing as part of a team <br>What We’re Looking For<br>A motivated and entrepreneurial sales professional who thrives in a dynamic environment, takes ownership of their territory, and is passionate about driving growth through both strategic planning and hands-on execution.<br>Next Steps<br>Does this opportunity align with your career goals? If you’re ready to contribute to innovative solutions with a global impact, we would love to hear from you.<br>Apply now to join a team that is shaping the future of process systems.<br>For any questions, please feel free to reach out to the recruiter, Olena Kril at sebastien.bernard@spxflow.com<br>About SPX FLOW<br>At SPX FLOW, Inc., we specialize in creating innovative flow components and systems. With over 100 years of experience, we offer 20 brands of pumps, valves, mixers, air dryers, hydraulic tools, homogenizers, separators, heat exchangers, filtration solutions, and more. Our products help produce many of your favorite household goods and snacks!<br>Headquartered in North Carolina, we operate in over 25 countries with 5,000 employees worldwide. We are committed to sustainability, holding over 550 patents globally, with 44% focused on clean technology. Join us and be part of a company that values innovation and sustainability.

Technical Team Manager | Riyadh, Saudi Arabia<br>We are hiring a Technical Team Manager for a leading and well-established real estate development company in Riyadh, Saudi Arabia.<br>This is an excellent opportunity for a highly experienced technical leader with a strong background in high-rise building projects and multidisciplinary engineering management.<br><br>Key Responsibilities<br>Lead and manage a multidisciplinary Technical Team, including Civil, Architectural, Mechanical, and Electrical disciplines. Review and approve design deliverables, shop drawings, and technical submittals before site execution. Ensure compliance with the Saudi Building Code, international standards, and project technical requirements. Coordinate with consultants, contractors, designers, and client representatives to resolve technical issues. Oversee BIM coordination and multidisciplinary clash detection to ensure constructability. Evaluate value engineering proposals and recommend optimal technical solutions. Provide technical leadership and mentorship to project engineering teams. Identify and mitigate technical risks while reporting key updates to senior management.<br>Requirements<br>Bachelor's degree in Civil Engineering, Architecture, Mechanical Engineering, Electrical Engineering, or a related discipline. Minimum 15 years of relevant experience.<br>Proven experience managing technical functions on high-rise tower projects. Strong knowledge of the Saudi Building Code and international engineering standards. Hands-on experience with BIM coordination and multidisciplinary design management. Excellent leadership, communication, and stakeholder management skills. Previous experience within Saudi Arabia is highly preferred.

Job Overview Khatib & Alami is seeking an experienced Project Manager (PMC) with a minimum of 18 years of professional experience, including at least 5 years in a similar position within the Project Management Consultancy Services (PMC) industry managing the delivery of two or three 5-star hotels/resorts for famous operators.<br>The ideal candidate will possess a deep understanding of the PMC life cycle and services, along with a proven track record of assuming a similar role in a reputable consultancy firm. Specific experience in managing hospitality projects, coupled with project management certificates and demonstrated applications, will be highly advantageous. Excellent communication skills and a strategic mindset are essential for success in this role.<br>Key Responsibilities Lead and oversee multiple projects within Project Management Consultancy Services, ensuring successful initiation, planning, execution, monitoring, and closure. Serve as the primary point of contact for all project-related matters, including scope, schedule, budget, risks, HSE, issues, and stakeholder management, including permits by authorities. Define project objectives, requirements, and deliverables. Manage Project Plans, Schedules, and Work Execution. Track project progress, performance, and milestones, identifying and resolving issues and risks in a timely manner. Manage and motivate project teams, providing coaching and mentorship as needed. Manage the project documents, ensuring proper documentation and establishing project logs, registers, and archives. Maintain all project documentation updated. Lead all project meetings with stakeholders, distribute meeting agendas, and communicate meeting minutes. Prepare project status reports and presentations for the client, senior management, and other stakeholders. Manage project claims effectively, including negotiations for variations and issuance of engineer instructions. Negotiate and resolve conflicts among project team members and other stakeholders. Collaborate with diverse teams to provide expert advice and contribute to the continuous improvement of project management services. Foster open and transparent communication channels within project teams. Ensure successful project delivery in terms of progress, quality, and cost budgetary constraints. Manage project risk throughout its entire lifecycle, report impacts periodically to the client, and propose mitigation measures. Monitor project deliverables to meet agreed standards and satisfy stakeholder requirements at each stage of the project. Monitor overall project stakeholder relationships and adjust strategies and plans for engaging stakeholders. Develop and establish policies, procedures, and documentation for planning, developing, managing, executing, and controlling the project schedule, including monitoring project tasks and workflows to complete the project on schedule. Identify and document specific actions, including establishing milestones, to be performed to produce project deliverables. Identify issues that impact the project and manage them through to resolution. Develop a robust change control system by setting a project baseline and identifying, reviewing, approving, and monitoring proposed changes to the project scope. Manage the design consultant and the design-build contractor to ensure design deliverables are made available on time and achieve client requirements, codes, and standards. Manage and track contractor activities and other key stakeholders to obtain authorities’ approvals, permits, and NOCs on time. Manage project HSSE activities throughout the project lifecycle to ensure safe and sustained delivery in accordance with client standards, policies, and procedures. Review project activities daily to validate, measure, and report actual progress achieved, and validate reports submitted by project participants throughout the lifecycle. Report findings and recommendations to the client. Lead project reporting activities across the K&A team and act as the focal point of communication and reporting with the client. Manage project procurements in accordance with client policies and procedures. Respond to all contractor claims, letters, and correspondence on time. <br>Required Qualifications, Experience, and Skills Bachelor’s Degree in Engineering/Architecture discipline. Advanced degrees and certifications are desirable, such as PMP, PMI-RMP, or Prince2. Minimum of 18 years of professional experience, with at least 5 years of experience in Project Management. Significant experience managing the construction of hospitality complex projects throughout their entire lifecycle. Proficiency in written communications, drafting letters, and emails. Good awareness of FIDIC forms of contracts, such as the Red and Yellow Books. Strong leadership, decision-making, and problem-solving skills. Strategic thinking and a results-oriented approach. Proficiency in project management tools and software. Proficient in English.

At Al Ghurair, we remain dedicated to driving innovation and shaping the future. As we continue to look for the best and brightest talent to scale our growth, we currently have an amazing opportunity for a Branch Manager in one of our newest divisions in KSA, Mhero & Voyah. We seek individuals who are not only experts in their field but also possess a proactive mindset, exceptional collaboration skills, and a passion for fostering a positive work culture.<br><br>What You’ll Do Lead Branch Operations – Oversee the overall day-to-day operations of the branch, ensuring smooth and efficient business performance. Drive Business Performance – Take ownership of branch sales, revenue, profitability, and overall business targets. Lead & Develop Teams – Manage, motivate, and develop employees across Sales, Aftersales, Service, and Parts. Monitor KPIs – Track branch performance, productivity, customer satisfaction, and financial KPIs, taking corrective action when needed. Customer Experience – Ensure a high level of customer satisfaction and build strong relationships with key customers. Sales & Aftersales Coordination – Ensure effective collaboration between Sales, Service, Parts, and other departments to maximize business opportunities. Financial Management – Monitor the branch budget, expenses, profitability, and operational costs. Business Development – Identify new opportunities, strengthen market presence, and contribute to the branch’s growth strategy. Operational Excellence – Ensure compliance with company policies, procedures, quality standards, and regulatory requirements. Reporting & Collaboration – Provide regular performance reports and work closely with senior management and Head Office to achieve business objectives.<br><br>Who You Are? Branch Management Experience – 7+ years of experience in branch management, dealership operations, or a similar leadership role, preferably within the automotive industry. Strong Leadership Skills – Proven ability to lead, motivate, and develop large teams while maintaining high levels of performance. Automotive Industry Knowledge – Strong understanding of automotive sales, aftersales, service, and parts operations. Business & Commercial Acumen – Experience managing branch revenue, profitability, budgets, and operating expenses while achieving business targets. Performance Driven – Strong experience in monitoring KPIs, sales performance, customer satisfaction, and operational efficiency. Customer Focused – Ability to build strong customer relationships and ensure an excellent customer experience. Strategic & Analytical Thinker – Able to identify business opportunities, analyze performance, and implement effective improvement plans. Communication Skills – Excellent communication and interpersonal skills with the ability to work effectively with senior management and cross-functional teams. Language Skills – Fluent in Arabic and English. Saudi Market Experience – Previous experience working in the Saudi automotive market is highly preferred. Chinese Automotive Experience – Experience with Chinese automotive brands is considered a strong advantage.<br><br><br><br>Who are we?<br>Al Ghurair is a leading diversified family business group in the Middle East, founded in 1960 with operations spanning six key industry sectors: Foods and Resources, Properties, Construction and Services, Energy, Mobility, and Ventures. Headquartered in Deira, we are proud to employ approximately 28,000 people across more than 50 countries worldwide.<br>We are looking for passionate and talented individuals to join us in our journey. At Al Ghurair, you have the opportunity to contribute to a legacy of excellence and be part of a team that is shaping the future and beyond.<br>Discover more about us at: www.al-ghurair.com<br>Why join us?<br>We’re a vibrant community where individuals thrive and careers flourish. Our diverse community embodies this spirit, fostering a sense of belonging and connection. Here, respect, support, and open communication form the very fabric of our work environment, to fulfil our core Purpose of ‘Enhancing Life’. When you work with us, you become part of our shared purpose, collaborating with colleagues who share your passion and commitment to success.