Mystery Shopper - Jeddah Saudi

<h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">About the Mystery Shopper Role</h3> <p style="margin:0 0 12px; ************;">Advice hub is seeking <strong style="font-weight:700;">Mystery Shoppers</strong> to contribute to a project focused on evaluating the quality of healthcare services within medical clinics. This full-time role involves conducting discreet visits to various clinics to assess the patient experience comprehensively. The position requires individuals with 0-1 years of experience who possess a keen eye for detail and a commitment to accurate reporting.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Key Responsibilities</h3> <p style="margin:0 0 12px; ************;">The primary responsibilities of a Mystery Shopper include:</p> <ul style="margin:0 0 12px; padding-inline-start:24px; list-style-type:disc; list-style-position:outside;"> <li style="margin:0 0 6px;">Visiting medical clinics as a genuine patient to experience the service firsthand.</li> <li style="margin:0 0 6px;">Assessing the complete service journey from a patient's perspective.</li> <li style="margin:0 0 6px;">Filling out and submitting a structured report after each visit, detailing observations and findings.</li> </ul> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Scope of Evaluation</h3> <p style="margin:0 0 12px; ************;">The assessment conducted by Mystery Shoppers will cover several critical aspects of the patient experience to ensure a thorough evaluation of service quality. These areas include:</p> <ul style="margin:0 0 12px; padding-inline-start:24px; list-style-type:disc; list-style-position:outside;"> <li style="margin:0 0 6px;">The appointment booking process and experience.</li> <li style="margin:0 0 6px;">Reception procedures and efficiency, including waiting times.</li> <li style="margin:0 0 6px;">The quality of interaction with nursing staff and the attending doctor.</li> <li style="margin:0 0 6px;">Clarity and comprehensibility of medical explanations provided by staff.</li> <li style="margin:0 0 6px;">The overall patient experience throughout the clinic visit.</li> </ul> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Qualifications and Experience</h3> <p style="margin:0 0 12px; ************;">Candidates for the Mystery Shopper role are required to have <strong style="font-weight:700;">0-1 years of relevant experience</strong>. Essential qualities for this position include strong observational skills, the ability to recall details accurately, and proficiency in completing structured reports.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Required Locations</h3> <p style="margin:0 0 12px; ************;">Mystery Shoppers are specifically required in the following cities: <strong style="font-weight:700;">Medina, Najran, Yanbu, Khamis Mushait, Abha, and Taif</strong>. Applicants should be based in or have convenient access to one of these specified locations.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Opportunity Details</h3> <p style="margin:0 0 12px; ************;">This full-time opportunity with Advice hub offers a chance to play a direct role in enhancing healthcare service quality. The salary for this position will be discussed during the interview process.</p>

Training Manager Restaurants Division · Jeddah head office · Full-time Al Mataem International is a growing multi-brand restaurant group in Saudi Arabia, expanding across the Kingdom. We're hiring a Training Manager to build the people engine behind every branch — turningnew hires into confident, standard-ready teams, and making sure every new opening launches fullytrained. What you'll do● Design and run onboarding and role-based training for front- and back-of-house teams.● Build and maintain SOP-based training and certification, in Arabic and English.● Own new-branch opening training so every launch is fully staffed and ready.● Turn mystery-shopper and complaint insights into targeted, practical training.● Track completion, certification and training impact, and report to the Head of Restaurants. What you bring● 4–6 years in F&B / hospitality training, including 2+ in a training-lead role (multi-branchpreferred).● A proven record of building training programmes and supporting new-branch openings.● Fluent Arabic and English, with strong facilitation and coaching skills.● Food-safety certification (HACCP / Level 3) is a plus.● Based in — or able to relocate to — Jeddah, and open to regular travel to Riyadh. Why join A scaling group where training directly shapes the guest experience — real ownership, real impact, androom to grow with us. Location: Jeddah head office, with regular travel to Riyadh. To apply: send your CV to recruitment@zad-ksa.com with “Training Manager” in the subject line.

AL MATAEM INTERNATIONALGuest Experience Specialist Restaurants Division · Jeddah head office · Saudi Nationals Al Mataem International is a growing multi-brand restaurant group in Saudi Arabia, expanding across the Kingdom. We're hiring a Guest Experience Specialist to own and lift the guest journey across our restaurant brands — protecting our ratings, resolving complaints fast, and turning guest feedback into better experiences. What you'll do● Own the end-to-end guest journey and service standards across our branches.● Manage reviews and complaints (Google, delivery apps, social) and close the loop with guests.● Run the mystery-shopper and experience-audit programme and drive the fixes it surfaces.● Turn guest feedback into insight for Operations, Brand and Training.● Build and own the guest CRM — capturing preferences, occasions and visit history.● Run loyalty programmes and targeted campaigns with Marketing to grow retention and repeat visits.● Report rating trends, resolution rates and audit scores to the Head of Restaurants. What you bring● 4–6 years in hospitality guest experience, service or CX, including 2+ in a manager role.● A track record of improving review ratings and resolving complaints.● Fluent Arabic and English, a natural hospitality instinct, and calm under pressure.● Comfort with review platforms, delivery apps and CRM tools.● Saudi national, based in — or able to relocate to — Jeddah. Why join This role is part of our Saudization commitment. We welcome Saudi national talent ready to shape the guest experience of a growing group — with real ownership and room to grow. Location: Jeddah head office, with regular travel to Riyadh. To apply: send your CV to recruitment@zad-ksa.com with “Guest Experience Specialist” in the subject line.

Job Description – Operations Manager (Food & Beverage) – Saudi Arabia Job Title - Operations Manager – Food & Beverage (F&B) CINNABONDepartment - Operations<br>Job Purpose The Operations Manager is responsible for overseeing the day-to-day operations of multiple F&B outlets, ensuring operational excellence, profitability, customer satisfaction, compliance with Saudi regulations, and achievement of business objectives. The role focuses on driving sales growth, controlling costs, improving service standards, and leading high-performing teams.<br>Minimum 10 years of experience in the F&B industry. Previous experience as an Operations Manager within a food service or restaurant brand is required. Proven track record in managing multiple units, leading large teams, and driving sales and operational performance. Strong background in food quality, customer experience, cost control, and profitability management. Available to join as soon as possible.<br>Key Responsibilities Operations Management Manage daily operations across assigned restaurants, cafes, or F&B outlets. Ensure consistent implementation of company policies, SOPs, and brand standards. Monitor operational performance and take corrective actions where required. Conduct regular site visits and operational audits. Financial Management Achieve sales, profitability, and budget targets. Monitor P&L performance and implement cost-control measures. Analyze sales trends and identify opportunities to increase revenue. Control food cost, labor cost, and operating expenses. Team Leadership Lead, coach, and develop Restaurant Managers and outlet teams. Conduct performance reviews and succession planning. Ensure adequate staffing levels and workforce productivity. Foster a positive work culture focused on accountability and customer service. Customer Experience Ensure exceptional guest service standards across all locations. Address customer complaints and implement service improvement initiatives. Monitor customer feedback and satisfaction scores. Compliance & Quality Assurance Ensure compliance with Saudi labor laws, municipality regulations, food safety standards, and company policies. Maintain HACCP and food safety requirements. Ensure all licenses, permits, and certifications remain valid. Inventory & Supply Chain Management Monitor inventory levels and minimize wastage. Coordinate with procurement and suppliers to ensure product availability. Optimize stock control and inventory management processes.<br>Reporting & Analysis Prepare weekly and monthly operational reports. Track KPIs and present performance updates to senior management. Recommend process improvements based on operational data.<br>Key Performance Indicators (KPIs) Sales Growth %EBITDA / Profitability Food Cost %Labor Cost %Customer Satisfaction Score (CSAT) Mystery Shopper Score Health & Safety Compliance Score Staff Turnover Rate Inventory Variance %Operational Audit Score

<h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">About Al Mataem International and the Role</h3> <p style="margin:0 0 12px; ************;">Al Mataem International, a growing multi-brand restaurant group operating under Zad Holding, is seeking a <strong style="font-weight:700;">Training Manager</strong> to join its team. This full-time position is based in Jeddah, Makkah, Saudi Arabia, and is crucial for maintaining high operational standards across the company's expanding restaurant portfolio.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Role Purpose and Impact</h3> <p style="margin:0 0 12px; ************;">The Training Manager will be responsible for establishing and leading the training framework that supports new hires and ensures the successful launch of new branches. This role directly contributes to the guest experience by developing confident, standard-ready teams and is integral to the group's ongoing expansion across the Kingdom of Saudi Arabia.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Key Responsibilities</h3> <ul style="margin:0 0 12px; padding-inline-start:24px; list-style-type:disc; list-style-position:outside;"> <li style="margin:0 0 6px;">Design and implement comprehensive onboarding and role-based training programs for both front-of-house and back-of-house teams.</li> <li style="margin:0 0 6px;">Develop and maintain Standard Operating Procedure (SOP)-based training materials and certification processes.</li> <li style="margin:0 0 6px;">Manage and execute all training activities for new branch openings, ensuring full staffing and operational readiness.</li> <li style="margin:0 0 6px;">Analyze insights from mystery shopper reports and customer complaints to create targeted, practical training interventions.</li> <li style="margin:0 0 6px;">Track and report on training completion rates, certification status, and the overall impact of training initiatives to the Head of Restaurants.</li> </ul> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Candidate Requirements</h3> <ul style="margin:0 0 12px; padding-inline-start:24px; list-style-type:disc; list-style-position:outside;"> <li style="margin:0 0 6px;">A proven record of 5-10 years in developing training programs and supporting new branch openings, preferably within the restaurant or hospitality sector.</li> <li style="margin:0 0 6px;">Demonstrated strong facilitation and coaching skills.</li> <li style="margin:0 0 6px;">Ability to be based in, or relocate to, Jeddah, Makkah, Saudi Arabia.</li> </ul> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Work Location and Travel</h3> <p style="margin:0 0 12px; ************;">The primary work location for this role is Jeddah, Makkah, Saudi Arabia. The position requires regular travel to Riyadh to support training initiatives and new restaurant openings.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Application Process</h3> <p style="margin:0 0 12px; ************;">Candidates who meet the above requirements are invited to apply for this full-time position with Al Mataem International.</p>

<h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">About Zad Holding and Al Mataem International</h3> <p style="margin:0 0 12px; ************;">Zad Holding is seeking a <strong style="font-weight:700;">Guest Experience Specialist</strong> to join Al Mataem International, a growing multi-brand restaurant group expanding across Saudi Arabia. This full-time position is based in Makkah, with operations spanning Jeddah, Makkah, and Riyadh.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Role Overview</h3> <p style="margin:0 0 12px; ************;">The Guest Experience Specialist is responsible for managing and enhancing the guest journey across all restaurant brands. This role focuses on maintaining high service standards, addressing guest feedback effectively, and translating insights into operational improvements to protect brand ratings and ensure guest satisfaction.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Key Responsibilities</h3> <ul style="margin:0 0 12px; padding-inline-start:24px; list-style-type:disc; list-style-position:outside;"> <li style="margin:0 0 6px;">Own the end-to-end guest journey and service standards across all branches.</li> <li style="margin:0 0 6px;">Manage guest reviews and complaints across platforms such as Google, delivery applications, and social media, ensuring timely resolution.</li> <li style="margin:0 0 6px;">Implement and oversee the mystery shopper and experience audit programs, driving necessary improvements based on findings.</li> <li style="margin:0 0 6px;">Convert guest feedback into actionable insights for the Operations, Brand, and Training departments.</li> <li style="margin:0 0 6px;">Develop and maintain the guest Customer Relationship Management (CRM) system, capturing preferences, special occasions, and visit history.</li> <li style="margin:0 0 6px;">Collaborate with the Marketing team to run loyalty programs and targeted campaigns aimed at increasing guest retention and repeat visits.</li> <li style="margin:0 0 6px;">Report on rating trends, resolution rates, and audit scores to the Head of Restaurants.</li> </ul> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Required Qualifications and Experience</h3> <ul style="margin:0 0 12px; padding-inline-start:24px; list-style-type:disc; list-style-position:outside;"> <li style="margin:0 0 6px;">0-1 years of experience in a relevant field.</li> <li style="margin:0 0 6px;">Demonstrated ability to improve review ratings and resolve guest complaints effectively.</li> <li style="margin:0 0 6px;">Familiarity with review platforms, delivery applications, and CRM tools.</li> </ul> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Desired Skills and Attributes</h3> <ul style="margin:0 0 12px; padding-inline-start:24px; list-style-type:disc; list-style-position:outside;"> <li style="margin:0 0 6px;">A natural instinct for hospitality and guest service.</li> <li style="margin:0 0 6px;">Ability to remain calm and effective under pressure.</li> </ul> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Commitment to Saudization</h3> <p style="margin:0 0 12px; ************;">This role is part of our commitment to Saudization. We encourage Saudi national talent to apply, offering an opportunity to contribute to shaping the guest experience within a growing restaurant group, with significant ownership and potential for career development.</p>

Position: Salon Manager - Saudis only<br>Job Purpose: To lead and manage all Salon operations, sales performance, client development activities, and team effectiveness while ensuring the delivery of an exceptional luxury client experience and full compliance with brand standards. The Store Manager is accountable for achieving commercial objectives, developing high-performing teams, and ensuring operational excellence within the Salon.<br>Key Responsibilities: Commercial Performance & Business Growth Achieve and exceed salon sales targets and profitability objectives. Develop and execute salon action plans to maximize business opportunities. Monitor sales performance, conversion rates, average transaction value, and client acquisition metrics. Identify market opportunities and implement strategies to drive business growth. Analyze performance reports and implement corrective actions when required. Ensure achievement of all salon commercial KPIs. Client Experience & Client Development Build and maintain an organized and updated candidate database (Talent Pool). Ensure all candidate information is accurately documented in recruitment systems. Track recruitment activities and update status reports regularly. Support in improving candidate pipeline quality and availability. Ensure recruitment data is structured and accessible for future hiring needs. Coordination Responsibilities Ensure exceptional luxury customer experience across all client touchpoints. Develop and maintain relationships with VIP and High-Net-Worth clients. Lead clienteling initiatives to increase retention and repeat business. Oversee CRM utilization and ensure accurate client database management. Support salon events, private appointments, and customer engagement activities. Promote a culture of hospitality and luxury service excellence. Develop and execute client acquisition and retention strategies to expand the salon client base Team Leadership & People Management Lead, coach, and develop salon team members. Set individual objectives and monitor performance. Conduct regular coaching sessions and performance reviews. Support recruitment, onboarding, and training activities. Ensure succession planning and talent development within the salon . Foster a culture of accountability, collaboration, and excellence. Salon Operations Management Ensure smooth daily salon operations. Monitor compliance with operational procedures and internal controls. Ensure salon presentation, visual merchandising, and housekeeping standards are maintained. Oversee inventory management and stock accuracy. Ensure adherence to opening and closing procedures. Maintain operational readiness at all times. Compliance, Risk & Security Ensure compliance with company policies and brand standards. Safeguard company assets, inventory, and confidential information. Monitor operational risks and implement corrective actions. Ensure adherence to security procedures and audit requirements. Maintain a safe and secure working environment. Reporting & Business Planning Prepare and review salon performance reports. Analyze sales trends and customer insights. Develop action plans to improve performance. Provide regular business updates to management. Support budgeting and forecasting activities. Key Performance Indicators (KPIs) Commercial Salon Sales Achievement (%) Sales Growth (%) Conversion Rate Average Transaction Value (ATV) Units Per Transaction (UPT) Client Development New Client Acquisition CRM Data Completeness Repeat Client Rate VIP Client Retention Clienteling Activity Completion<br>Team Management Team Performance Achievement Employee Retention Training Completion Performance Review Completion Operational Excellence Inventory Accuracy Audit Compliance Score Mystery Shopper Results Salon Standards Compliance Customer Experience Customer Satisfaction Score Client Complaint Resolution Service Quality Compliance Authority & Decision Making:Manage daily salon operations. Allocate resources and assign responsibilities. Recommend recruitment, promotion, and development actions. Approve operational decisions within delegated authority. Escalate pricing, discount, and exceptional business decisions according to company policy.<br>Qualifications & Experience:Bachelor's Degree preferred.7 - 10 years’ experience in luxury retail, jewelry, watches, or premium retail environments. Minimum 2 years in a leadership position. Strong commercial and people management experience. Fluent English; Arabic preferred. Proficiency in CRM systems, Microsoft Office, and retail reporting tools. Competencies:Leadership Team Leadership Coaching & Development Decision Making Accountability Commercial Sales Management Business Development Clienteling Luxury Retail Excellence Operational Retail Operations Inventory Management Compliance & Controls Performance Analysis<br>Working Relationships:Internal Brand Manager Retail Team Operations Specialist Vault Coordinator HR & Finance External Clients VIP Customers Mall Management Brand Representatives<br>Key Challenges:Achieving ambitious commercial targets while maintaining luxury service standards. Managing high-value client relationships. Maintaining salon operational excellence and compliance. Developing and retaining high-performing talent. Balancing sales growth with brand image and customer experience.

Arla Foods is seeking a dynamic and analytically driven Growth Channels Assistant Manager to support the development of our categories across strategically important Growth Channels, including e Commerce, Discounters, and Convenience.<br>Reporting to the Customer Growth Lead Manager, you will help translate brand, shopper, category, and customer ambitions into actionable growth plans across key customers and channels. Working closely with Sales, Category Development, Marketing and Supply Chain teams, you will support the delivery of channel growth initiatives, customer recommendations and category development projects that unlock sustainable growth opportunities.<br>Responsibilities:· Support the development and execution of Growth Channel plans across e Commerce, Discounters, and Convenience channels. <br>· Analyze category, shopper, customer, and market data to identify growth opportunities and provide actionable recommendations. <br>· Develop category growth stories, customer presentations, and performance reviews to support customer engagement and business planning. <br>· Monitor key channel KPIs and track performance against growth objectives. <br>· Support category reviews, customer business planning processes, and commercial growth initiatives. <br>· Collaborate with Sales, Category Development, NRM, and Supply Chain teams to ensure effective execution of growth priorities. <br>· Contribute to Digital Shelf Excellence and channel execution standards, including assortment, content, availability, and visibility. <br>· Support promotional planning, seasonal activations, and innovation launches across Growth Channels. <br>· Build and maintain effective relationships with internal stakeholders and customer teams to drive category and channel growth.<br><br><br>Key Success Measures:Delivery of category and channel growth initiatives across e Commerce, Discounters, and Convenience. Quality and impact of customer recommendations and category growth stories. Effective use of insights and analytics to identify growth opportunities. Strong collaboration with internal stakeholders and customer teams. Consistent delivery of channel performance reviews, action plans, and growth recommendations. Successful execution of Growth Channel priorities and activation plans.<br>Requirements & qualifications:Bachelor’s degree in business, Marketing, Economics, or a related field.2–4 years of experience in Category Development, Trade Marketing, Sales, Customer Development, e Commerce, or related FMCG commercial roles. Experience working with retail customers, category insights, shopper marketing, or channel development is preferred. Good understanding of the KSA retail landscape, particularly within e Commerce, Discounters, and Convenience channels. Strong analytical skills with experience using market data, shopper insights, and sales performance data. Ability to translate data into practical commercial recommendations. Strong communication, presentation, and stakeholder management skills. Proactive mindset with strong organizational and project management abilities. Comfortable working in a fast-paced environment and adapting to evolving channel dynamics. Proficient in Microsoft Excel and Power Point; familiarity with category and market data tools is an advantage.

JOB SUMMARY<br>The Quality Assurance Manager is responsible for ensuring the improvement of Hotels’ key indicators and internal process through Tiger Teams, Performance Excellence Planning (PEP), quality initiatives and quality related hotel projects. The individual collaborates and supports all internal and other departments on improvement projects, monitoring its progress to ensure timely execution and delivering desired results.<br>THE ROLE <br>Provides inspirational leadership, clear vision and direction to team members to ensure delivery of the Capella brand, values and vision, to create an amazing experience for our guests and team members. Communicates expectations, recognises performance, and produces consistent desired business results. Ensures and provides flawless, upscale, professional and high-class guest service experiences as a role model and expertise in operational related matters. Be an exemplary role model in inspiriting team members through strong demonstration of the Capella Culture and Service Philosophy. Recommend hotels’ key drivers to leaders when establishing quality charters (Tiger Team, PEP) through guests and operations feedback and data analysis. Be actively involved and facilitate property Tiger Team meetings and follow through project execution to ensure it follows all action agreed in the meeting. Driving consistent use of Knowcross inspection reports by Departmental Leaders. Establishing Key Performance Indicators for number of Internal assessments done utilising Knowcross inspection reports. Handle complaints and resolving service ‘Glitches’, keep a record of all feedbacks under the appropriate system. Ensures that the issues are resolved in a timely manner to guests’ satisfaction. Analyse and evaluate all guest comments and feedbacks from across all channels (i.e. Trip Advisor, Review Pro, direct comment cards etc.). Provides findings and strategic direction to continuously improve overall rating. Monitor and analyses service performance scores on a monthly basis, identifies root causes and work with the relevant department heads on suggestions to improve performances. Assists and provides performance results to departmental and senior management through use of data analysis, root cause analysis and action plan formulation. Providing Department heads with data analyses on key drivers to facilitate departmental gap analysis. To find opportunity to simplify the routine reporting procedure to achieve work efficiency within internal department. Ensure all colleagues recognizes the importance of LQA and Forbes standards as to deliver excellent audit and service performance. Ensure consistent departmental assessments are performed according to Forbes standard and Training Certification Manual. Liaise and build networks with internal, external auditors and mystery shoppers to schedule quarterly / yearly audits. Facilitate time in operations to audit quality deviations based on customer feedbacks. Keep track of the property’s competitive standing on popular review platforms (e.g. Trip Advisor) and promote project initiatives to maintain and or enhance property’s standing. Implement project initiatives to improve on the hotel’s operating procedures and standards in accordance in efforts to enhance the company’s competitive standing through efficiency of work and service performance. Conduct yearly training of Performance Excellence Planning (PEP) for all leaders. Coordinate with Training Manager and Department heads on gap analysis and training initiatives to provide continuous improvement of service score performance. Report any issue or damages and breakdowns within working areas and the hotel to ensure a defect-free facilities and service amenities provided. Maintains strong working relationships with other departments to ensure effective communications for operational issues, serves as a role model for inter-departmental collaboration and support Empower team members to take ownership and responsibility in going beyond to exceed guest expectations. Delegate responsibility and expect accountability and regular feedback. Monitor performances team members and provide effective performance feedback for improvements, recognition and performance appraisal as due. Mentor and guide individual team members’ growth and identify short to long-term goals to achieve and ensure high colleague engagement and welfare. Participate in recruitment activities such as interviewing new talents for the departments and succession planning. Take ownership of individual’s growth and be involved in career progression and succession planning of team members. Proactively identify training needs of team members to ensure enhancement and performance improvement. Maintain an image of professional management to all guests, team members and the hotel. Protect the privacy and security of guests and coworkers. Be able to perform all tasks within the department and assist in shift coverage when necessary.<br>TALENT PROFILE<br>Qualification<br>Diploma/ Bachelor’s degree in Hospitality Management / Business Management<br>Work Experience<br>Experiences in similar role at luxury hotels/resort Management experiences across functions within hotel/resort is of advantage Background as an auditor or trainer in a company with ISO 9001 certified or Six Sigma is of advantage<br>Technical Skills<br>Excellent computing skills (e.g. Microsoft word, data analytics) Excellent command in written and spoken English Competent in project management<br>Kindly be informed only shortlisted candidates will be notified.

<p>Are you a frequent traveler between Jeddah and Riyadh? We are currently looking for reliable freelancers to join our team for paid field tasks and mystery shopping assignments. What We Offer: • Flexible freelance opportunities • Paid assignments • Travel-related tasks with reimbursements when applicable • Long-term cooperation for active freelancers </p><p>• Frequent travel between Jeddah & Riyadh • Good communication skills • Commitment and professionalism • Ability to complete tasks within deadlines Key Demographic Requirements - applicants must be: • Based in Saudi Arabia</p>

<p>Are you a frequent traveler between Jeddah and Riyadh? We are currently looking for reliable freelancers to join our team for paid field tasks and mystery shopping assignments. What We Offer: • Flexible freelance opportunities • Paid assignments • Travel-related tasks with reimbursements when applicable • Long-term cooperation for active freelancers </p><p>• Frequent travel between Jeddah & Riyadh • Good communication skills • Commitment and professionalism • Ability to complete tasks within deadlines Key Demographic Requirements - applicants must be: • Based in Saudi Arabia</p>

Maknoun helps organizations improve customer experience and operational excellence through Mystery Shopping, Customer Satisfaction Surveys, and Inspection solutions. We work with retail, restaurants, healthcare, hospitality, and other multi-location businesses across Saudi Arabia.<br>We're looking for a proactive Business Development Executive who enjoys building relationships, creating opportunities, and closing new business. If you thrive on meeting people, attending industry events, and opening doors, we'd love to hear from you.<br>Responsibilities Identify and prospect new B2B clients across target industries. Conduct outbound outreach through calls, email, Linked In, and networking. Build and maintain a strong pipeline of qualified opportunities. Attend industry events, exhibitions, and networking activities to generate leads. Schedule and conduct sales meetings and product demonstrations. Develop relationships with decision-makers and key stakeholders. Prepare proposals and negotiate commercial agreements. Manage the sales pipeline and maintain accurate records. Collaborate with the marketing team to follow up on campaigns and inbound leads. Stay informed about market trends and competitor activities. Consistently achieve monthly and quarterly sales targets.<br>Requirements:2–4 years of experience in B2B business development or sales. Proven success in outbound prospecting and lead generation. Excellent communication, presentation, and negotiation skills. Comfortable attending events and representing the company professionally. Self-motivated with a proactive, hunter mindset. Experience selling Saa S, technology, CX, market research, or business services is a strong advantage. Familiarity with CRM systems (Hub Spot, Zoho, Salesforce, or similar). Good in English Must be based in Riyadh.

<p>Commercial Development Manager (Life Long Nutrition)</p><p>The Commercial Development Manager is responsible for driving sustainable category growth by translating consumer, shopper, and channel insights into winning commercial strategies. The role partners closely with key customers and internal stakeholders to deliver strong execution, optimize investments, improve promotion effectiveness, and ensure full compliance across all commercial activities.</p><p>Key Responsibilities</p><p>Category &amp; Channel Strategy: Drive Total Nutrition category growth by developing and executing strategies aligned with consumer, shopper, and channel dynamics.</p><p>Insight-Led Action Planning: Leverage IMS, retail audits, sell-out data, and market trends to identify opportunities and build winning trade and customer strategies.</p><p>Customer Partnership: Build sustainable and profitable relationships with top customers in KSA through close alignment with key stakeholders and disciplined follow-up on execution.</p><p>Investment Management: Optimize customer budget strategy and allocation, review annual business investment plans, and track spending to ensure effective use of resources.</p><p>Promotion &amp; TTS Effectiveness: Evaluate activities through a Keep/Modify/Drop approach to improve ROI and trade spending efficiency.</p><p>Performance Tracking: Lead category planning and tracking, identify growth drivers, monitor MBPC performance, and close execution gaps.</p><p>Picture of Success Execution: Define and implement the Picture of Success across channels to secure strong availability, visibility, and planogram execution in-store and online.</p><p>Compliance: Ensure strict adherence to WHO Code and Nestl policies in all commercial activities.</p><p><strong>Desired Candidate Profile</strong></p><p>At least 2 years of experience in a managerial role</p><p>Nutrition experience preferred</p><p>Strong-caliber talent for our largest and most critical business.</p><p>Demonstrates strong leadership, ownership, dedication, adaptability, and communication skills, with the ability to influence without authority and collaborate effectively across functions and stakeholders.</p>

<b>Join Coty as a Trade Marketing Specialist</b><br>At Coty, we are pioneering innovation in the beauty industry. As a Trade Marketing Specialist, you will play a crucial role in executing trade marketing initiatives for our Color category in Saudi Arabia.<br><br><b>Key Responsibilities:</b><br><ul><li>Support the development and execution of trade marketing plans in line with global strategies.</li><li>Assist in implementing activation plans across various channels to drive visibility and sales.</li><li>Collaborate with the Trade Marketing Manager and sales teams to translate brand initiatives into effective activations.</li><li>Execute promotional campaigns and track performance metrics.</li><li>Analyze shopper insights to support category growth.</li><li>Ensure strong in-store execution and coordinate with distributors for timely executions.</li></ul><br><b>Qualifications &amp; Experience:</b><br><ul><li>Bachelor’s degree in Marketing or related field.</li><li>2-4 years of experience in trade marketing or sales, preferably in FMCG or beauty.</li><li>Strong analytical skills and proficiency in Excel.</li><li>Good communication skills in English; Arabic is a plus.</li></ul><br><b>Key Competencies:</b><br><ul><li>Commercial mindset and strong organizational skills.</li><li>Attention to detail and analytical thinking.</li><li>Ability to adapt in a fast-paced environment and interest in beauty trends.</li></ul>

Trade Marketing Manager | Jeddah, Saudi Arabia<br>What This Role Is About Our client is looking for a Trade Marketing Manager, based in Jeddah, to lead trade marketing strategy and drive strong in-market execution across channels.<br>This role will be responsible for developing and implementing trade marketing plans that translate brand strategies into effective in-store execution.<br>You will work closely with sales, key account, and marketing teams to ensure strong visibility, impactful promotions, and improved shopper engagement across all channels.<br>You will also play a key role in strengthening channel performance, optimising trade spend, and driving execution excellence in the market.<br>The Client’s Definition of the Ideal Fit<br>7+ years of experience in trade marketing or commercial execution roles. Strong understanding of retail execution, promotions, and in-store activation. Experience working closely with sales and key account teams. Strong analytical skills with the ability to evaluate trade performance and ROI. Excellent stakeholder management and cross-functional collaboration skills. Ability to work in a fast-paced, performance-driven environment.<br>This is an opportunity to take ownership of trade marketing execution and drive commercial impact within a growing organisation in Saudi Arabia.

ABOUT AL RABIE SAUDI FOODSAl Rabie Saudi Foods is one of the largest Saudi companies and most trusted juice and beverage manufacturers, producing a diverse portfolio of 100% juices, nectars, dairy beverages, and functional drinks distributed across Saudi Arabia and many international markets. Headquartered in Riyadh, Al Rabie has built a legacy of quality and innovation that is deeply embedded in Saudi households. As the company strengthens its position across the Kingdom’s retail landscape, we are seeking a commercially strong and results-driven Key Account Manager to own, grow, and develop our business with major Modern Trade retail partners. ROLE OVERVIEWReporting to the Modern Trade Manager, the Key Account Manager is responsible for managing and growing Al Rabie’s business with assigned Modern Trade key accounts, including national and regional hypermarket and supermarket chains. The role owns the full commercial relationship, from annual joint business planning and negotiation to in-store execution and P&L delivery, making it a critical driver of Al Rabie’s growth in the organized retail channel. KEY RESPONSIBILITIES Account Strategy & Revenue Growth:Develop and execute annual account plans for assigned Modern Trade key accounts, with clear revenue, volume, and market share targets by customer. Drive sustainable growth across the Al Rabie portfolio within hypermarkets, supermarkets, and organized retail chains, expanding distribution, shelf space, and category share. Identify growth opportunities within each account, including new listings, incremental displays, and expansion into new store openings across the Kingdom. Lead the introduction and sell-in of new products and pack formats in collaboration with marketing and trade marketing teams.2. Commercial & P&L Management:Own the account P&L including net revenue, trade spend, promotional ROI, and profitability targets for each assigned customer. Negotiate annual trading terms, pricing, promotional calendars, and listing agreements, ensuring margin compliance with company guidelines. Manage trade investment budgets effectively, balancing promotional visibility, activation, and bottom-line contribution per account. Deliver accurate volume and revenue forecasts in coordination with supply chain and demand planning teams, safeguarding availability and freshness standards critical to juice products.3. Customer & Relationship Management:Own day-to-day and strategic relationships with buyers, category managers, and commercial teams at assigned key accounts. Lead joint business planning sessions and quarterly business reviews, building long-term strategic partnerships with each account. Resolve commercial, supply, and operational issues promptly to maintain strong service levels and customer satisfaction. Act as the primary point of contact between the account and internal Al Rabie functions including supply chain, finance, and marketing.4. In-Store Execution & Operations:Ensure best-in-class in-store execution across assigned accounts, including planogram compliance, shelf availability, secondary displays, and pricing accuracy. Conduct regular store visits to monitor execution quality, competitor activity, and identify opportunities to strengthen Al Rabie’s presence. Collaborate with the field sales and merchandising teams to translate account agreements into flawless store-level execution. Monitor and proactively reduce out-of-stocks, returns, and near-expiry stock at store level.<br>5. Promotions & Category Development:Plan and execute promotional programs and seasonal activations (Ramadan, summer, back-to-school) tailored to each account’s shopper base. Partner with trade marketing to secure premium in-store visibility, gondola ends, and branded displays that drive shopper conversion. Use category and shopper insights to build compelling, data-driven selling stories that strengthen Al Rabie’s position with buyers. Evaluate promotional effectiveness and refine future plans to maximize return on investment.6. Data, Analytics & Reporting Build and maintain account scorecards covering sell-in, sell-out, distribution, share, and promotional performance. Use retailer data and market intelligence to generate actionable insights and course-correct performance in real time. Track competitive activity across the juice and beverage category, identifying pricing gaps, distribution gaps, and promotional opportunities. Prepare monthly account performance reviews for the Modern Trade Manager and commercial leadership team.<br>KEY REQUIREMENTSExperience:Minimum 5 years in key account management or Modern Trade sales roles within FMCG.8+ years’ total experience in FMCG commercial or sales functions, Food & Beverage preferred. Proven experience managing major KSA retail chains (required) Demonstrated P&L or trade budget ownership Proven Track Record Managing national or regional retail accounts (Panda, Danube, Bin Dawood, Carrefour, Othaim, or similar) Negotiating annual trading terms and joint business plans Delivering sell-out growth, distribution gains, and promotional execution Cross-functional collaboration across supply chain, marketing & finance Leadership & Soft Skills Strong commercial negotiation with retail buyers and category teams Analytical mindset with data-driven decision-making Ability to manage multiple key accounts simultaneously<br>Fluent in Arabic and English (required)<br>Why Join Al Rabie? At Al Rabie Saudi Foods, we believe that great brands are built on great people. We offer a dynamic, growth-oriented environment where commercial talent is empowered to make a real impact on a category-leading portfolio trusted by millions of Saudi families every day. This is your opportunity to own strategic retail partnerships for one of the Kingdom’s most iconic beverage brands, backed by a strong commercial team and the ambition to win on every shelf.

We're partnering with a market-leading FMCG business that has built an enviable portfolio of household brands across the Kingdom of Saudi Arabia. As digital commerce continues to redefine how consumers shop, the business is looking for an ambitious Head of E-commerce to accelerate its next phase of growth. You'll define the digital commerce strategy, own relationships with the Saudi's largest online retailers and marketplaces, and lead a high-performing team focused on delivering sustainable, profitable growth. <br>You'll have the opportunity to influence business decisions at the highest level while driving one of the company's fastest-growing channels.<br>The role will challenge your ability to combine commercial thinking with digital expertise, balancing retailer partnerships, category growth, investment, profitability and shopper experience to deliver exceptional business results.<br>Given the strategic importance of this position, we're looking to speak with candidates who can demonstrate the following:10+ years of FMCG or consumer goods experience ideally at an FMCG distributor side, including significant exposure to e-commerce and digital commerce leadership. A proven track record of growing major online customers and marketplaces such as Amazon, Noon, Carrefour Online, Talabat or other leading regional platforms. Strong commercial acumen with experience managing P&L, joint business planning, trade investment and revenue growth initiatives. Should be currently based in KSA.

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Hello, we re L Or al, We're not just building brands, we're shaping how the world experiences beauty (and it takes a lot of cool jobs to do it). Intrigued? Keep reading, this might be the opportunity you've been searching for. A Day in the Life As a Senior SeedZ in Trade Marketing &amp; Category Management, you will be the strategic bridge between our iconic brands and major retailers in Jeddah. This career-accelerating role will see you leading the "Go-to-Market" strategy for the world's most recommended skincare brands. You will own the performance of your category and ensure our brands dominate in pharmacies and drugstores. You will:</p><p>Drive Category Strategy: Use market data (Nielsen, IQVIA) and shopper insights toidentifygrowth opportunities and define the "Perfect Store" vision throughoptimalassortments and planograms. Lead Retail Activation: Design and execute the annual 360 activation plan, ensuring high-impact launches for our "Hero" products and deploying best-in-class Point of Sale materials. Empower the Sales Force: Create compelling sell-in tools and training kits to transform our representatives and partner pharmacists into powerful brand advocates. Track Performance &amp; ROI: Monitor Sell-in/Sell-out KPIs, analyze promotional efficiency, and manage the Trade Marketing budget to ensure maximum return on investment.</p><p>What s In It For You A place for you to leave your comfort zone and grow beyond your potential (here,you llbe encouraged to try new things and take risks!) Real responsibility from day 1,there sno sitting on the sidelines at L Or al An environment where people of every ethnicity, social background, age, religion,genderand sexual orientation as well as people with disabilities are accepted, can speak up, willthriveand are celebrated! A place where you can contribute to something bigger! Many of our brands have societal /environmental causes to make concrete difference</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>We Are Looking For We are seeking a future leader with an entrepreneurial mindset and a talent for turning data into a compelling business story. You are agile, proactive, and ready to take ownership of complex projects from day one. Bachelor's in Business, Marketing, or Engineering with some initial experience in Trade Marketing, Category Management, or Business Analysis. Manages Complexity, with Agility: You thrive in a fast-paced environment and can simplify complex data to make strategic decisions. Drives Business with Agility: You are a proactive "Excel Power-User" whoidentifiesopportunities and proposes innovative solutions to drive growth. Builds Strong Relationships: Your exceptional communication skills allow you to influence internal teams and negotiate effectively with external retail partners. Strategic Vision: You can co-construct long-term business plans (JBPs) with top retailers to create value for the category. Consumer &amp; Market Driven: You have a deep understanding of shopper behavior and use it to design winning retail strategies.</p><p></p></section>

Key Responsibilities Identify, develop, and secure new business opportunities to expand the company's client portfolio and achieve revenue growth targets. Generate qualified leads through market research, networking, referrals, cold outreach, and strategic prospecting activities. Build and maintain a strong pipeline of prospective clients across POSM, Retail Production, Branding, Agency/Studio, Design, Activations, Events, and Exhibitions. Establish relationships with key decision-makers, including Brand Managers, Marketing Managers, Shopper Marketing teams, Procurement, and other stakeholders. Conduct client meetings, understand business needs, develop tailored solutions, and convert opportunities into successful projects. Apply value-based selling techniques by presenting business solutions that emphasize quality, creativity, and ROI rather than price competition. Negotiate commercial terms and successfully close new business opportunities while ensuring profitable outcomes. Ensure a smooth transition of newly acquired accounts to the Account Management team, providing complete project and client handover. Develop long-term client relationships that create opportunities for future business growth and strategic partnerships. Monitor market trends, competitor activities, and customer needs to identify new opportunities and provide market intelligence to the Commercial Director. Represent the company professionally at client meetings, networking events, exhibitions, and industry functions to strengthen market presence. Maintain accurate CRM records, sales pipeline updates, activity reports, and business development forecasts. Requirements Bachelor's degree in Business Administration, Marketing, or a related field. 5–8 years of Business Development or Sales experience, preferably within POSM, Retail Production, Advertising, Branding, Design, or Events & Exhibitions. Proven ability to generate leads, acquire new clients, and consistently achieve sales targets. Strong network of industry contacts and established relationships with key decision-makers is highly preferred. Excellent communication, presentation, negotiation, and relationship-building skills. Self-motivated with strong prospecting, networking, and closing abilities. Strong commercial awareness with the ability to identify market opportunities and drive sustainable business growth. Fluency in English and Arabic is preferred.

Key Responsibilities Identify, develop, and secure new business opportunities to expand the company's client portfolio and achieve revenue growth targets. Generate qualified leads through market research, networking, referrals, cold outreach, and strategic prospecting activities. Build and maintain a strong pipeline of prospective clients across POSM, Retail Production, Branding, Agency/Studio, Design, Activations, Events, and Exhibitions. Establish relationships with key decision-makers, including Brand Managers, Marketing Managers, Shopper Marketing teams, Procurement, and other stakeholders. Conduct client meetings, understand business needs, develop tailored solutions, and convert opportunities into successful projects. Apply value-based selling techniques by presenting business solutions that emphasize quality, creativity, and ROI rather than price competition. Negotiate commercial terms and successfully close new business opportunities while ensuring profitable outcomes. Ensure a smooth transition of newly acquired accounts to the Account Management team, providing complete project and client handover. Develop long-term client relationships that create opportunities for future business growth and strategic partnerships. Monitor market trends, competitor activities, and customer needs to identify new opportunities and provide market intelligence to the Commercial Director. Represent the company professionally at client meetings, networking events, exhibitions, and industry functions to strengthen market presence. Maintain accurate CRM records, sales pipeline updates, activity reports, and business development forecasts. Requirements Bachelor's degree in Business Administration, Marketing, or a related field. 5–8 years of Business Development or Sales experience, preferably within POSM, Retail Production, Advertising, Branding, Design, or Events & Exhibitions. Proven ability to generate leads, acquire new clients, and consistently achieve sales targets. Strong network of industry contacts and established relationships with key decision-makers is highly preferred. Excellent communication, presentation, negotiation, and relationship-building skills. Self-motivated with strong prospecting, networking, and closing abilities. Strong commercial awareness with the ability to identify market opportunities and drive sustainable business growth. Fluency in English and Arabic is preferred.