JavaScript Jobs in Saudi

Qiddiya Investment Company is looking for a proactive and innovative Associate Director - City IT BRM to lead our efforts in aligning technology with business requirements within our City Development department. This strategic role is responsible for ensuring that IT solutions effectively support the business goals and enhance the operational capabilities of the city planning and development initiatives.<br><br>Your primary focus will be on managing relationships between IT and various business units to identify needs, recommend appropriate technological solutions, and oversee the execution of IT projects that drive efficiency and effectiveness. You will establish frameworks for business analysis to facilitate data-driven decision making and support continuous improvement processes.<br><br>As a leader, you will mentor a team of IT business analysts and oversee the execution of technology-enabled projects, ensuring they align with both current and future needs of city development and management.<br><br>Key Responsibilities<br><br>Act as the liaison between the IT department and business units in the City Development sector, advocating for business needs in the IT strategy Identify and analyze business requirements and provide technical recommendations that support operational excellence Lead and manage business analysis teams through project lifecycles while ensuring delivery meets timelines and quality standards Facilitate workshops with stakeholders to gather inputs, refine business requirements and set project priorities Develop and maintain business process documentation, ensuring alignment with technological solutions Monitor project performance, deliverables, and milestones while providing regular updates to senior management Stay informed of emerging technologies and industry best practices that can enhance city IT operations and contribute to Qiddiya's vision<br><br>Requirements<br><br>Bachelor's degree in Information Technology or a related discipline (Master's degree is preferred)10+ years of relevant experience in business analysis, demand management, business relationship management (BRM), or IT consulting Demonstrated success in collaborating with senior executives and cross-disciplinary teams Strong analytical, communication, and facilitation abilities Capability to work autonomously, think strategically, and offer innovative solutions Skilled in the development of Business Requirements Documents (BRD) and business cases Familiarity with demand or portfolio management tools (e.g., Service Now, Clarity, or similar) Outstanding facilitation and analytical capabilities Certifications such as CBAP, PMI-PBA, or ITIL are preferred Excellent skills in communication and stakeholder management

<p>As part of our continued growth in Saudi Arabia, we are seeking a talented Saudi National IT Support Specialist to join our team on a major roads and highways construction project in Riyadh. The IT Support Specialist will be responsible for delivering reliable and efficient IT support services to project staff across office and site locations. The role will ensure the smooth operation of IT systems, hardware, software, networks, communications technologies, and collaboration platforms essential for project delivery. The successful candidate will act as the primary point of contact for technical support, helping maintain business continuity while ensuring compliance with WSP's technology and cybersecurity standards.</p><p><strong>Technical Support &amp; Service Delivery</strong><br>Provide first and second-line IT support for project staff and stakeholders.<br>Diagnose and resolve hardware, software, network, and system-related issues.<br>Configure, install, maintain, and troubleshoot desktops, laptops, printers, scanners, mobile devices, and peripheral equipment.<br>Support Microsoft Windows operating systems and Microsoft 365 applications, including Outlook, Teams, SharePoint, Excel, PowerPoint, and Word.<br>Manage user accounts, password resets, permissions, and access rights.<br>Provide onboarding and offboarding support for project personnel.<br>Maintain high levels of customer service while ensuring timely resolution of IT issues.<br>Record, monitor, and close support tickets in accordance with service delivery standards.</p><p><strong>Network &amp; Infrastructure Support</strong><br>Support LAN, WAN, Wi-Fi, VPN, and internet connectivity services.<br>Assist with monitoring and maintaining network infrastructure and communications systems.<br>Coordinate with corporate IT teams and third-party vendors for issue escalation and resolution.<br>Support server rooms, network equipment, and site communications infrastructure where required.<br>Conduct routine system checks and preventative maintenance activities.</p><p><strong>Project Technology Support</strong><br>Support project-specific applications, document management systems, and collaboration platforms.<br>Ensure meeting rooms, video conferencing facilities, and presentation systems are fully operational.<br>Provide support to both office-based and field-based personnel across project locations.<br>Assist with data transfers, file management, and information access requirements.</p><p><strong>Cybersecurity &amp; Compliance</strong><br>Ensure all IT activities comply with WSP cybersecurity standards and policies.<br>Support implementation of security patches, updates, antivirus solutions, and endpoint protection systems.<br>Assist with monitoring and reporting security incidents.<br>Promote cybersecurity awareness and best practices among project personnel.<br>Support compliance audits and IT governance requirements.</p><p><strong>Asset Management</strong><br>Maintain accurate IT asset registers and inventory records.<br>Track hardware, software licenses, and technology equipment allocation.<br>Coordinate procurement, replacement, repair, and disposal of IT assets.<br>Ensure all project equipment is properly documented and maintained throughout its lifecycle.</p><p><strong>Stakeholder Coordination</strong><br>Work closely with project teams, management, vendors, and corporate IT departments.<br>Support project mobilization requirements, including office setup and technology deployment.<br>Provide regular updates on IT performance, issues, and improvement opportunities.<br>Contribute to continuous improvement initiatives aimed at enhancing IT service delivery.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's Degree in Information Technology, Computer Science, Information Systems, or a related discipline.</li><li>Relevant professional certifications such as Microsoft Certifications, CompTIA A+, Network+, ITIL, Cisco CCNA, or equivalent are preferred.</li><li>Minimum 5 years of experience in IT support, service desk, desktop support, or infrastructure support roles.</li><li>Previous experience supporting engineering consultancies, infrastructure projects, construction projects, or large corporate environments is preferred.</li><li>Experience working in multi-user environments and supporting both office and site-based personnel.</li><li>Familiarity with project delivery environments and construction sites would be advantageous.</li><li>Strong knowledge of Microsoft Windows operating systems and Microsoft 365.</li><li>Experience with Active Directory, Azure Active Directory, Exchange Online, and SharePoint.</li><li>Understanding of networking principles including TCP/IP, DNS, DHCP, VPNs, routers, switches, and wireless technologies.</li><li>Experience supporting printers, scanners, mobile devices, audiovisual, and video conferencing systems.</li><li>Familiarity with IT service management tools and ticketing systems.</li><li>Understanding of information security practices and cybersecurity principles.</li><li>Knowledge of data backup and recovery procedures.</li></ul>

<p>IT Governance and Service Management is responsible for driving IT assessments, creating strategic recommendations, and developing IT policies, processes, and procedures. This role leads IT governance, ITSM, and IT quality management training initiatives, while also designing IT service catalogs and organizational structures. The specialist manages ITIL and ISO/IEC 20000 implementation projects, supports pre-sales activities, and assists in proposal development. The role requires a deep understanding of IT service management frameworks, organizational design, and project management, with a focus on improving IT efficiency, compliance, and service delivery.</p><p><b><br></b></p><p><b>Key Responsibilities:</b></p><p>Conduct IT Assessments and Develop Strategic Recommendations</p><ul><li>Lead comprehensive IT assessments to evaluate current systems, infrastructure, and processes.</li><li>Provide actionable recommendations to enhance IT efficiency, compliance, and alignment with organizational goals.</li><li>Develop a structured IT roadmap for long-term success and digital transformation.</li></ul><p>Design and Implement IT Policies, Processes, and Procedures</p><ul><li>Spearhead the design and implementation of robust IT governance policies, frameworks, and processes to ensure operational excellence, risk management, and compliance with industry standards.</li><li>Tailor processes to enhance performance and maintain consistency across the IT organization.</li></ul><p>Lead IT Governance, ITSM, and IT Quality Management Training &amp; Awareness Initiatives</p><ul><li>Manage and deliver engaging training sessions and workshops focused on IT governance, IT Service Management (ITSM), and IT quality management best practices.</li><li>Foster a culture of IT excellence by building awareness across all levels of the organization on the importance of IT compliance, security, and quality management.</li></ul><p>Design and Build Comprehensive IT Service Catalogs</p><ul><li>Develop and maintain a detailed and user-friendly IT Service Catalog, ensuring all IT services are accurately defined, categorized, and aligned with business needs.</li><li>Work closely with business units to ensure the catalog reflects real-time service offerings and processes.</li></ul><p>Establish IT Organizational Structure with Defined Roles and Responsibilities</p><ul><li>Design a future-proof IT organizational structure, including clear roles and responsibilities.</li><li>Ensure alignment with business goals and the efficient management of resources.</li><li>Develop job descriptions and define key performance indicators (KPIs) to measure success.</li></ul><p>Lead and Manage ITIL and ISO/IEC 20000 Implementation Projects</p><ul><li>Oversee the implementation of ITIL frameworks and ISO/IEC 20000 certification processes.</li><li>Manage cross-functional teams to ensure the successful deployment of service management practices that meet industry standards and improve service delivery.</li></ul><p>Participate in Pre-Sales Activities and Present IT Governance &amp; ITSM Solutions</p><ul><li>Engage in pre-sales activities by collaborating with sales teams to effectively communicate the value proposition of IT governance and ITSM solutions to potential clients.</li><li>Provide expert insights on how these frameworks can drive efficiency, compliance, and business transformation.</li></ul><p>Support Proposal Preparation and Presentation</p><ul><li>Assist in the preparation and presentation of proposals to prospective clients, tailoring solutions to their specific needs.</li><li>Demonstrate in-depth knowledge of IT governance frameworks, ITSM, and other relevant IT services to build compelling business cases.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Proven expertise in IT governance &amp;ITSM frameworks (COBIT, ITIL, ISO/IEC 20000, etc). Strong project management skills, particularly in IT Governance, ITSM and ISO/IEC 20000 implementations. Excellent communication and presentation abilities. Strong understanding of organizational design, roles, and responsibilities in IT. Experience leading and delivering IT training and awareness sessions. Ability to collaborate with cross-functional teams and senior management. Relevant certifications (e.g., ITIL 4 Master, ITIL 4 Managing Professional, ITIL V3 Expert, ISO/IEC 20000 Lead Implementer, COBIT Design and Implementation, CGEIT, etc.) are a plus.</p>

<h3 >About the Role</h3> <p >Hill International, Inc. is seeking an <strong >IT Infrastructure Engineer</strong> to join our team in Dammam, Eastern, Saudi Arabia. This full-time position involves leading infrastructure initiatives within assigned projects, ensuring robust and sustainable technical solutions.</p> <h3 >Role Overview and Impact</h3> <p >The IT Infrastructure Engineer acts as the lead authority for infrastructure across designated projects. This role holds ownership of all infrastructure-related decisions, validations, and outcomes. The incumbent is responsible for ensuring that all solutions are aligned with business needs, adhere to established technical standards, and contribute to long-term sustainability.</p> <h3 >Key Responsibilities</h3> <ul > <li >Lead the infrastructure scope throughout all project phases, including design, implementation, validation, and closure.</li> <li >Ensure project delivery meets agreed timelines, milestones, and quality expectations.</li> <li >Proactively identify potential risks and implement corrective actions as necessary.</li> <li >Take full ownership of technical engagement with vendors and system integrators.</li> <li >Review, challenge, and approve all deliverables provided by vendors.</li> <li >Enforce accountability and ensure vendors fulfill their contractual and technical obligations.</li> <li >Review and approve architecture designs, High-Level Designs (HLDs), and Low-Level Designs (LLDs).</li> <li >Ensure consistency, completeness, and adherence to established standards in all designs.</li> <li >Identify design gaps, conflicts, and risks, and drive their resolution.</li> <li >Ensure alignment between infrastructure, applications, and security domains.</li> <li >Validate readiness for system integrations and manage project dependencies.</li> <li >Ensure all infrastructure deliverables are complete and verified prior to project handover.</li> <li >Validate the readiness of systems and documentation for transition to operations teams.</li> <li >Ensure proper documentation, knowledge transfer, and compliance with closure procedures.</li> </ul> <h3 >Qualifications and Experience</h3> <p >Candidates for this position should possess <strong >5 to 10 years of relevant experience</strong> in IT infrastructure roles, demonstrating a strong background in managing and leading infrastructure projects.</p> <h3 >Work Environment and Location</h3> <p >This is a full-time position based in Dammam, Eastern, Saudi Arabia, offering an opportunity to contribute to significant infrastructure projects within a professional setting.</p> <h3 >Application Process</h3> <p >Interested candidates are invited to apply for this role to contribute to critical infrastructure development at Hill International, Inc.</p>

<p>The IT Change Manager is accountable for governing and facilitating the Change Management process across the organization, ensuring that all IT changes u2014 from standard to emergency u2014 are assessed, authorized, implemented, and reviewed in a controlled and risk-managed manner. This role protects the stability of IT services by preventing unauthorized or poorly planned changes from negatively impacting business operations. The IT Change Manager acts as a strategic advisor and process owner, working closely with technical teams, business units, and senior leadership to balance agility with governance.</p><p>YOU WILL Own and manage the full incident lifecycle u2014 from detection and logging to resolution and closure u2014 in accordance with ITIL best practices. Coordinate incident response across technical teams, vendors, and business stakeholders to ensure swift restoration of services. Drive Major Incident Management (MIM) bridges, maintaining clear communication and decisive escalation throughout. Ensure all incidents are accurately categorized, prioritized, and documented in the ITSM platform. Produce timely, clear incident notifications and status updates for technical teams, management, and affected end users. Serve as the primary escalation point for Severity 1 and Severity 2 incidents. Chair post-incident review (PIR) meetings and publish incident reports to leadership. Define, maintain, and improve incident management processes, playbooks, and runbooks. Track incident trends and produce KPI dashboards and SLA performance reports. Identify recurring incidents and work with Problem Management to drive root cause elimination. Champion a culture of continual service improvement across IT Operations. Ensure incident management activities align with organizational policies, regulatory requirements, and audit expectations. Maintain and test incident escalation matrices and on-call rosters. Collaborate with Change Management to assess incident-to-change correlation.</p><p><strong>Desired Candidate Profile</strong></p><p>TO BE SUCCESSFUL IN THE ROLE YOU NEED Bachelor's degree in Information Technology, Computer Science, or a related discipline (or equivalent experience). Minimum 4u20136 years of experience in IT Service Management, with at least 2 years in an Incident Management role. ITIL Foundation certification (v3 or v4) mandatory; ITIL Practitioner or Managing Professional preferred. Proven experience managing Major Incidents in complex, multi-vendor IT environments. Proficiency with ITSM platforms such as ServiceNow, Jira Service Management, or BMC Remedy. Strong understanding of IT infrastructure, cloud platforms, and enterprise application environments. Excellent written and verbal communication skills, with the ability to communicate technical issues to non-technical audiences. Demonstrated ability to work under pressure, managing multiple priorities in a fast-paced environment. ITIL 4 Managing Professional or Strategic Leader certification. Experience with monitoring and observability tools (e.g., Dynatrace, Splunk, PagerDuty, OpsGenie). Knowledge of DevOps and SRE practices. Experience working within an ITIL-mature organization with well-defined governance frameworks. Exposure to ISO 20000, ISO 27001, or SOC 2 compliance environments</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<br><p>At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, global workforce is dedicated to capturing audience engagement with content - wherever and whenever it’s consumed. Together, we are proudly rooted in our deep legacy as we stand at the forefront of the media revolution. When you join Nielsen, you will join a dynamic team committed to excellence, perseverance, and the ambition to make an impact together. We champion you, because when you succeed, we do too. We enable your best to power our future.</p><br><br>Job Description<br><p><strong>About the Team&nbsp;</strong></p><br><p>Great opportunity to be part of an International Team, when the role will be consolidated there will also be the&nbsp; possibility to expand and help remotely other Countries, and daily interaction with other team members and different&nbsp; cultures.</p><br><p><strong>About the job&nbsp;</strong></p><br><p>The Infrastructure service delivery role on the Nielsen Media Saudi Arabia and GCC Offices, interacting with users and&nbsp; regional/global teams to be able to deliver infrastructure service. Implement and follow Global infrastructure standards&nbsp; and rules.&nbsp;</p><br><p><strong>Responsibilities:&nbsp;</strong></p><br><ul><li><p>Install, uninstall, configure, troubleshoot, upgrade, patch, and maintain operating systems and third-party software.</p><br></li><li><p>Coordinate with global infrastructure teams on global image installations.</p><br></li><li><p>Manage the procurement process and create purchase orders.</p><br></li><li><p>Assist users with Google Workspace products.</p><br></li><li><p>Maintain an accurate hardware inventory.</p><br></li><li><p>Set up, reinstall, and image laptops and desktops based on planned refresh cycles and company growth plans.</p><br></li><li><p>Log and manage service requests using ServiceNow.</p><br></li><li><p>Coordinate with third-party vendors.</p><br></li><li><p>Adhere to Nielsen policies for laptops and desktops.</p><br></li><li><p>Maintain a complete inventory of mobile device distributions.</p><br></li><li><p>Assist with and troubleshoot mobile device issues.</p><br></li><li><p>Assist with and troubleshoot printer issues.</p><br></li><li><p>Produce hardware and software reports based on requests from Nielsen Infrastructure.</p><br></li><li><p>Maintain strict compliance with ticket resolution SLAs.</p><br></li><li><p>Install servers, storage, and network devices according to provided technical instructions.</p><br></li><li><p>Closely monitor the backup environment to maintain high success rates.</p><br></li><li><p>Deliver high-quality, monitored infrastructure support for local users while collaborating with regional and global colleagues.</p><br></li><li><p>Maintain operational flexibility to adapt to changing IT support needs.</p><br></li></ul><br>Qualifications<br><p><strong>Experience &amp; Qualifications:&nbsp;</strong></p><br><ul><li><p>∙Proficiency in Microsoft operating systems.</p><br></li><li><p>Strong working knowledge of Google Workspace.</p><br></li><li><p>Solid understanding of Linux operating systems.</p><br></li><li><p>Foundational understanding of networking concepts.</p><br></li><li><p>Foundational understanding of storage concepts.</p><br></li></ul><p><strong>Requirements&nbsp;</strong></p><br><ul><li><p>&nbsp;Full fluency in spoken and written English and Arabic to effectively communicate technical instructions and explanations.</p><br></li><li><p>Minimum of 2–3 years of experience in a similar IT support role.</p><br></li><li><p>Strong communication skills with end users across all technical levels.</p><br></li><li><p>Customer-oriented attitude with a focus on service excellence.</p><br></li><li><p>Continuous learning mindset and adaptability to new technologies.</p><br></li><li><p>Flexibility for occasional travel as required by business needs.</p><br></li><li><p>Based in Riyadh, Saudi Arabia.</p><br></li></ul><br>Additional Information<br><p>Please be aware that job-seekers may be at risk of targeting by scammers seeking personal data or money. Nielsen recruiters will only contact you through official job boards, LinkedIn, or email with a&nbsp;nielsen.com&nbsp;domain. Be cautious of any outreach claiming to be from Nielsen via other messaging platforms or personal email addresses. Always verify that email communications come from an @nielsen.com&nbsp;address. If you're unsure about the authenticity of a job offer or communication, please contact Nielsen directly through our official website or verified social media channels.</p><br><br><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<h3 >About the Role</h3> <p >People Group Arabia is seeking an experienced <strong >Senior IT Manager</strong> to join its team in Riyadh, Saudi Arabia. This full-time position requires 5-10 years of relevant experience and involves leading enterprise IT operations, driving cybersecurity and digital workplace initiatives, and providing essential support for a rapidly growing business with expansion plans.</p> <h3 >Role Overview</h3> <p >The Senior IT Manager will function as a hands-on technology leader, responsible for combining strategic thinking with operational excellence. The role operates within a fast-paced and dynamic environment, focusing on delivering robust IT solutions that support business objectives.</p> <h3 >Key Responsibilities</h3> <ul > <li >Lead end-to-end IT operations across multiple offices and business locations.</li> <li >Manage Microsoft 365, Azure, Entra ID, Intune, networking, servers, and modern workplace technologies.</li> <li >Ensure the availability, performance, and security of business-critical systems.</li> <li >Drive cybersecurity, compliance, disaster recovery, and business continuity initiatives.</li> <li >Oversee IT infrastructure for new office openings, business launches, and corporate events.</li> <li >Manage IT budgets, procurement, software licensing, and third-party vendors.</li> <li >Provide executive-level technology support and ensure meeting rooms and collaboration technologies operate seamlessly.</li> <li >Lead, mentor, and develop a high-performing IT team while fostering a service-driven culture.</li> </ul> <h3 >Qualifications and Experience</h3> <ul > <li >Proven experience managing multi-site IT operations.</li> <li >Excellent stakeholder management and communication skills.</li> <li >Experience within the real estate, construction, or another fast-paced multinational environment is preferred.</li> </ul> <h3 >Work Environment</h3> <p >This is a full-time position based in Riyadh, Saudi Arabia. The role involves working within a dynamic international organization.</p> <h3 >Application</h3> <p >Candidates who are proactive IT leaders focused on delivering secure, scalable technology solutions that enable business growth are encouraged to apply. Salary for this position will be discussed during the interview process.</p>

<p>Eram Talent is seeking a creative and technically skilled IT Support Assistant Graphic Design Background to provide IT support services while delivering high-quality graphic design solutions for digital and print media. Reporting to the IT Supervisor/Operations Manager, the role supports the maintenance of IT systems, software, and documentation while creating visually engaging content that enhances internal and external communications. The successful candidate will assist with troubleshooting IT issues, maintaining data backups, preparing system documentation, and designing creative assets including presentations, brochures, social media graphics, advertisements, and other digital content. The ideal candidate has 3 5 years of relevant experience in IT support with a strong background in graphic design.</p><p><strong>Key Responsibilities</strong></p><ul><li>Provide first-level IT support for hardware, software, and system-related issues.</li><li>Assist in maintaining computer programs, applications, system documentation, and operational procedures.</li><li>Design creative layouts using typography, color, imagery, and branding guidelines.</li><li>Produce high-quality visual assets for print and digital platforms, including brochures, presentations, banners, social media graphics, advertisements, and marketing materials.</li><li>Collaborate with stakeholders to understand project requirements and deliver creative solutions.</li><li>Support website and digital content updates when required.</li><li>Troubleshoot minor computer hardware, software, and network-related issues.</li><li>Maintain data backups and support portal administration activities.</li><li>Prepare reports, presentations, and documentation for management review.</li><li>Assist senior IT personnel with software configuration, system maintenance, and technical support activities.</li><li>Handle service requests, trouble reports, and documentation with minimal supervision.</li><li>Ensure compliance with organizational IT policies, security procedures, and branding standards.</li><li>Perform other related IT and creative support duties as assigned.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Diploma or Bachelor's degree in Computer Science, Information Technology, Graphic Design, Multimedia, or a related field. 3 5 years of experience in IT support with a strong graphic design background. Proficiency in Adobe Creative Suite (Photoshop, Illustrator, InDesign) and other graphic design tools. Experience with Microsoft Office, particularly PowerPoint for presentation design. Basic knowledge of computer hardware, software installation, troubleshooting, and system support. Familiarity with website content management systems (CMS) and digital media is an advantage. Strong understanding of branding, typography, layout design, and visual communication. Excellent organizational and multitasking skills with the ability to manage multiple projects simultaneously. Strong verbal and written communication skills in English. Ability to work independently while collaborating effectively with cross-functional teams. Experience supporting engineering, technical, or corporate environments is preferred.</p>

<p>Role Summary The IT Specialist is responsible for installing, maintaining, and supporting computer systems, networks, hardware. Responsibilities Install, configure, and maintain computer hardware, software, printers, and other IT equipment Provide technical support and troubleshoot hardware, software, and network issues Monitor and maintain network performance, security, and connectivity Manage user accounts, permissions, and access rights Install software updates, patches, and antivirus solutions Perform regular system backups and assist with disaster recovery planning Maintain IT documentation, inventory, and support records Ensure compliance with IT policies, security standards, and best practices Assist with the implementation of new technologies and IT projects Train users on IT systems, software, and security awareness</p><p><strong>Desired Candidate Profile</strong></p><p><br></p>

<p>IT Operations is the frontline connection between IT@IFS and our global user community. Delivering local and remote support that ensures our colleagues have seamless access to the technology and systems they need to work efficiently. By providing responsive, high-quality support and continuously improving IT services, we enable teams to focus on delivering value without technical disruptions. This mid-level role is crafted for experienced IT professionals who excel in delivering high-quality technical support directly to end users across varied environments. As an IT Support Engineer, you are not only a frontline troubleshooter but also a strategic contributor to the broader support framework. You act as a critical escalation point for complex technical issues that go beyond first-line resolution, applying deep diagnostic expertise and a methodical approach to problem-solving. Your responsibilities span across maintaining and enhancing the performance of end-user systems and managing device configurations. In this capacity, you operate with a high degree of autonomy, often leading initiatives that improve service delivery and user satisfaction. You are expected to proactively identify inefficiencies, implement system optimizations, and contribute to continual service improvement efforts. Collaboration is key, as you work closely with cross-functional and cross-regional teams to uphold service excellence, share best practices, and align support strategies with organizational goals. Your role also involves mentoring junior support staff, shaping technical documentation, and participating in the rollout of new technologies and tools that enhance the end-user experience. Ultimately, this position demands a balance of hands-on technical proficiency, strategic thinking, and a user-centric mindset. You are a trusted technical advisor within the support ecosystem, driving operational resilience and ensuring that users across the enterprise experience seamless, secure, and responsive IT services.</p><p>Key Responsibilities</p><ul><li>Deliver Advanced Multi-Platform Support: Provide expert-level technical assistance across Windows, macOS, and mobile platforms. Ensure seamless user experiences by resolving complex device, application, and connectivity issues both onsite and remotely.</li><li>Lead Troubleshooting &amp; Escalation Management: Take ownership of persistent or high-impact technical problems, applying deep diagnostic expertise. Collaborate with infrastructure and application teams to escalate and resolve issues efficiently.</li><li>Support &amp; Optimize Office IT Infrastructure: Maintain and enhance video conferencing systems, network connectivity, and shared office technologies. Ensure meeting spaces and collaboration tools are reliable, user-friendly, and aligned with hybrid work needs.</li><li>Represent IT in Cross-Functional Projects: Act as a technical liaison in office expansions, infrastructure upgrades, and service transitions. Provide input on planning, implementation, and post-deployment support.</li><li>Maintain Documentation &amp; Knowledge Sharing: Create and refine internal documentation, SOPs, and troubleshooting guides. Contribute to team knowledge bases and mentor peers through structured learning and informal coaching.</li><li>Provide Regional Onsite Support: Travel occasionally to regional offices to deliver hands-on support, assist with deployments, and build relationships with local teams. Ensure consistent service standards across locations.</li></ul><p>Skills &amp; Competencies</p><ul><li>Advanced Troubleshooting: Diagnoses and resolves complex, persistent, or multi-layered technical issues across Windows, macOS, and mobile platforms. Apply structured problem-solving and leverages enterprise tools to ensure long-term resolution and user satisfaction.</li><li>MacOS Expertise: Demonstrates deep proficiency in macOS administration, including user account management, software deployment, system preferences, and device compliance. Confidently support Apple environments in mixed-platform workplaces.</li><li>Security Awareness: Upholds high standards of endpoint and data security in collaboration with the Security Operations Centre (SOC). Support patching, access controls, and incident response protocols while promoting user awareness and safe practices.</li><li>Project Collaboration: Actively contributes to cross-functional IT initiatives such as infrastructure upgrades, office expansions, and technology rollouts. Provide technical input, support implementation, and ensure smooth transitions for end users.</li><li>Documentation &amp; Knowledge Sharing: Creates and maintains clear, actionable documentation including SOPs, troubleshooting guides, and internal knowledge base articles. Share expertise with peers and junior staff to promote consistency and continuous learning.</li><li>Customer Service Excellence: Delivers high-quality support across multiple channels - face-to-face, Teams, email - with professionalism, empathy, and clarity. Build trust with users by resolving issues efficiently and communicating effectively.</li><li>Autonomy &amp; Leadership: Operates independently with minimal supervision, managing priorities and resolving escalations. Mentor junior team members, lead local initiatives, and contribute to team development and service improvement.</li></ul><p>Growth Indicators</p><ul><li>Leads Local Support Operations: Serves as the go-to technical lead for regional support activities, coordinating daily workflows, mentoring team members, and ensuring consistent service delivery aligned with enterprise standards.</li><li>Improves Support Processes &amp; User Experience: Identifies recurring challenges and inefficiencies, then initiates and implements enhancements to support workflows, documentation, and user-facing services. Advocates for solutions that reduce friction and elevate satisfaction. Recognizes AI as a critical tool for automating tasks, analysing support trends, and enhancing responsiveness.</li><li>Influences Strategic IT Planning: Provides input on infrastructure decisions, technology rollouts, and service design. Collaborates with cross-functional teams to align support capabilities with broader IT goals and operational need.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Bachelor's degree in Information Technology, Computer Science, Computer Systems &amp; Network or System Engineering (or equivalent experience). Certifications Relevant certifications (e.g., ACSP, ACiT, Microsoft Modern Desktop, ITIL Foundation). Experience Requirements Strong professional IT support experience, including remote and onsite roles. At least 2 years of experience in IT operations or IT support function. Advanced proficiency in Windows, macOS, and mobile platforms. Strong experience with MDM tools (Mosyle, Intune). Familiarity with ITIL service management and compliance practices. Experience supporting a global customer base and collaborating across time zones. Hands-on experience with troubleshooting end-user IT equipment (Laptops, Monitor etc.) hardware issues will be an added advantage Strong understanding in basic IT technical concepts such as Microsoft Services, Networking, IT Infrastructure etc. Ability to work in a fast-paced, ever changing environment. Work effectively individually or in a team-oriented, collaborative environment with great interpersonal skills. Demonstrated professionalism, service mindset, and interpersonal skills.</p>

<div dir="rtl"><h3 >نبذة عن الدور</h3> <p >تبحث شركة ابتكار للتقنية عن <strong >مهندس نظم تقنية معلومات</strong> للانضمام إلى فريقها في الدمام، المنطقة الشرقية. يتطلب هذا الدور خبرة عملية تتراوح بين سنتين وخمس سنوات، وهو متاح بنظام الدوام الكامل. يركز الدور بشكل أساسي على الإشراف والمتابعة الدقيقة لجميع مراحل دورة حياة نظم تقنية المعلومات، بدءاً من جمع المتطلبات وصولاً إلى التنفيذ والتقييم.</p> <h3 >المهام الرئيسية</h3> <p >يتولى مهندس نظم تقنية المعلومات مسؤولية متابعة وتقييم عملية جمع المعطيات وتحديد متطلبات نظم تقنية المعلومات. كما يشرف على إجراءات تصميم وتخطيط وإدارة هذه النظم لضمان كفاءتها وفعاليتها. يمتد دوره ليشمل متابعة وتقييم إجراءات التنفيذ وفحص النظام بدقة، بالإضافة إلى إعداد الوثائق والتقارير المتخصصة التي توثق نتائج هذه الدراسات والتحاليل، والقيام بعرضها ومناقشتها مع الأطراف المعنية.</p> <h3 >المسؤوليات الأساسية</h3> <ul > <li ><strong>إدارة البنية التحتية:</strong> تشغيل وصيانة خوادم المنشأة والأنظمة الافتراضية لضمان استمرارية العمل.</li> <li ><strong>استمرارية الأعمال:</strong> حماية البيانات، وإدارة بيئات النسخ الاحتياطي، وتأمين استرجاعها، وتطبيق خطط التعافي من الكوارث (DRP).</li> <li ><strong>الدعم الفني المتقدم:</strong> مراقبة أداء النظم بشكل مستمر، وتحليل الثغرات الأمنية، وتحديث برمجيات التشغيل بصفة دورية للحفاظ على أمان وكفاءة الأنظمة.</li> </ul> <h3 >المؤهلات والخبرات</h3> <ul > <li >خبرة عملية تتراوح بين <strong >سنتين وخمس سنوات</strong> في مجال نظم تقنية المعلومات أو مجال ذي صلة.</li> <li >فهم قوي لمفاهيم إدارة البنية التحتية، استمرارية الأعمال، والدعم الفني المتقدم.</li> <li >القدرة على إعداد التقارير الفنية والوثائق المتخصصة وعرضها بفعالية.</li> </ul> <h3 >تفاصيل العمل</h3> <ul > <li ><strong>الموقع:</strong> الدمام، المنطقة الشرقية.</li> <li ><strong>نوع الوظيفة:</strong> دوام كامل.</li> <li ><strong>الراتب:</strong> غير معلن.</li> </ul> <h3 >التقديم</h3> <p >ندعو المهتمين ممن تنطبق عليهم المتطلبات للتقديم على هذه الفرصة ضمن فريق شركة ابتكار للتقنية.</p></div>

<div dir="rtl"><h3 >نبذة عن الوظيفة</h3> <p >تعلن شركة نحاس القريان للصناعات المعدنية عن توفر شاغر وظيفي بمسمى <strong >فني شبكات تقنية معلومات</strong> في مدينة الدمام بالمنطقة الشرقية. هذا الدور مخصص للعمل بدوام كامل ويتطلب خبرة عملية تتراوح من 0 إلى سنة واحدة في المجال.</p> <h3 >الهدف من الدور</h3> <p >يهدف هذا الدور إلى تقديم الدعم والمساعدة الفنية الشاملة للموظفين والعملاء فيما يتعلق بمشاكل شبكات تقنية المعلومات. يشمل ذلك تحديد الأدوات والمستلزمات اللازمة لحل المشكلات، وتوفير المعلومات الفنية المتعلقة بالأجهزة والأنظمة والبرامج، بالإضافة إلى مسؤولية حفظ البيانات وإعداد التقارير الدورية لعمليات الدعم الفني.</p> <h3 >المهام والمسؤوليات الرئيسية</h3> <ul > <li >تقديم الدعم الفني والمساعدة للموظفين والعملاء لحل المشاكل المتعلقة بشبكات تقنية المعلومات، والرد على استفساراتهم بفعالية.</li> <li >تحديد الأدوات والمستلزمات الضرورية لأعمال الدعم الفني وحل المشكلات وفقاً للسياسات والإجراءات المعتمدة، ورفع طلبات تأمين النواقص للمعنيين.</li> <li >توفير المعلومات الفنية الدقيقة حول أجهزة ونظم وبرامج تقنية المعلومات، والتصعيد إلى أخصائيي تقنية المعلومات عند الحاجة لمشكلات معقدة.</li> <li >حفظ وتصنيف وتبويب جميع البيانات والمعلومات المتعلقة بعمليات الدعم الفني المقدمة، بالاستناد إلى الممارسات المعيارية.</li> <li >إعداد وتقديم تقارير العمل الدورية، وتوثيقها وحفظها بشكل منظم.</li> </ul> <h3 >المؤهلات والخبرات المطلوبة</h3> <ul > <li >خبرة عملية تتراوح من <strong >0 إلى 1 سنة</strong> في مجال شبكات تقنية المعلومات أو مجال ذي صلة.</li> <li >القدرة على تحديد المشكلات التقنية وتقديم الحلول المناسبة.</li> <li >مهارات تواصل ممتازة لتقديم الدعم الفني بوضوح.</li> </ul> <h3 >موقع العمل ونوعه</h3> <p >يقع مقر العمل لهذه الوظيفة في مدينة <strong >الدمام</strong> ضمن <strong >المنطقة الشرقية</strong> بالمملكة العربية السعودية. الوظيفة بدوام كامل.</p> <h3 >معلومات إضافية</h3> <p >الراتب لهذه الوظيفة <strong >غير معلن</strong>. ندعو المهتمين الذين يستوفون المتطلبات المذكورة أعلاه للتقدم لهذه الفرصة.</p></div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>IT Operations is the frontline connection between IT@IFS and our global user community. Delivering local and remote support that ensures our colleagues have seamless access to the technology and systems they need to work efficiently. By providing responsive, high-quality support and continuously improving IT services, we enable teams to focus on delivering value without technical disruptions. This mid-level role is crafted for experienced IT professionals who excel in delivering high-quality technical support directly to end users across varied environments. As an IT Support Engineer, you are not only a frontline troubleshooter but also a strategic contributor to the broader support framework. You act as a critical escalation point for complex technical issues that go beyond first-line resolution, applying deep diagnostic expertise and a methodical approach to problem-solving. Your responsibilities span across maintaining and enhancing the performance of end-user systems and managing device configurations. In this capacity, you operate with a high degree of autonomy, often leading initiatives that improve service delivery and user satisfaction. You are expected to proactively identify inefficiencies, implement system optimizations, and contribute to continual service improvement efforts. Collaboration is key, as you work closely with cross-functional and cross-regional teams to uphold service excellence, share best practices, and align support strategies with organizational goals. Your role also involves mentoring junior support staff, shaping technical documentation, and participating in the rollout of new technologies and tools that enhance the end-user experience. Ultimately, this position demands a balance of hands-on technical proficiency, strategic thinking, and a user-centric mindset. You are a trusted technical advisor within the support ecosystem, driving operational resilience and ensuring that users across the enterprise experience seamless, secure, and responsive IT services.</p><p>Key Responsibilities</p><ul><li>Deliver Advanced Multi-Platform Support</li><li>Provide expert-level technical assistance across Windows, macOS, and mobile platforms.</li><li>Ensure seamless user experiences by resolving complex device, application, and connectivity issues both onsite and remotely.</li><li>Lead Troubleshooting &amp; Escalation Management</li><li>Take ownership of persistent or high-impact technical problems, applying deep diagnostic expertise.</li><li>Collaborate with infrastructure and application teams to escalate and resolve issues efficiently.</li><li>Support &amp; Optimize Office IT Infrastructure</li><li>Maintain and enhance video conferencing systems, network connectivity, and shared office technologies.</li><li>Ensure meeting spaces and collaboration tools are reliable, user-friendly, and aligned with hybrid work needs.</li><li>Represent IT in Cross-Functional Projects</li><li>Act as a technical liaison in office expansions, infrastructure upgrades, and service transitions.</li><li>Provide input on planning, implementation, and post-deployment support.</li><li>Maintain Documentation &amp; Knowledge Sharing</li><li>Create and refine internal documentation, SOPs, and troubleshooting guides.</li><li>Contribute to team knowledge bases and mentor peers through structured learning and informal coaching.</li><li>Provide Regional Onsite Support</li><li>Travel occasionally to regional offices to deliver hands-on support, assist with deployments, and build relationships with local teams.</li><li>Ensure consistent service standards across locations.</li></ul><p>Skills &amp; Competencies</p><ul><li>Advanced Troubleshooting</li><li>Diagnoses and resolves complex, persistent, or multi-layered technical issues across Windows, macOS, and mobile platforms.</li><li>Apply structured problem-solving and leverages enterprise tools to ensure long-term resolution and user satisfaction.</li><li>MacOS Expertise</li><li>Demonstrates deep proficiency in macOS administration, including user account management, software deployment, system preferences, and device compliance.</li><li>Confidently support Apple environments in mixed-platform workplaces.</li><li>Security Awareness</li><li>Upholds high standards of endpoint and data security in collaboration with the Security Operations Centre (SOC).</li><li>Support patching, access controls, and incident response protocols while promoting user awareness and safe practices.</li><li>Project Collaboration</li><li>Actively contributes to cross-functional IT initiatives such as infrastructure upgrades, office expansions, and technology rollouts.</li><li>Provide technical input, support implementation, and ensure smooth transitions for end users.</li><li>Documentation &amp; Knowledge Sharing</li><li>Creates and maintains clear, actionable documentation including SOPs, troubleshooting guides, and internal knowledge base articles.</li><li>Share expertise with peers and junior staff to promote consistency and continuous learning.</li><li>Customer Service Excellence</li><li>Delivers high-quality support across multiple channels - face-to-face, Teams, email - with professionalism, empathy, and clarity.</li><li>Build trust with users by resolving issues efficiently and communicating effectively.</li><li>Autonomy &amp; Leadership</li><li>Operates independently with minimal supervision, managing priorities and resolving escalations.</li><li>Mentor junior team members, lead local initiatives, and contribute to team development and service improvement.</li></ul><p>Education</p><ul><li>Bachelor’s degree in Information Technology, Computer Science, Computer Systems &amp; Network or System Engineering (or equivalent experience).</li><li>Certifications Relevant certifications (e.g., ACSP, ACiT, Microsoft Modern Desktop, ITIL Foundation).</li><li>Experience Requirements</li><li>Strong professional IT support experience, including remote and onsite roles.</li><li>At least 2 years of experience in IT operations or IT support function.</li><li>Advanced proficiency in Windows, macOS, and mobile platforms.</li><li>Strong experience with MDM tools (Jamf Pro, Intune).</li><li>Familiarity with ITIL service management and compliance practices.</li><li>Experience supporting a global customer base and collaborating across time zones.</li><li>Hands on experience with troubleshooting end-user IT equipment (Laptops, Monitor etc..) hardware issues will be an added advantage</li><li><br></li><li>.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor’s degree in Information Technology, Computer Science, Computer Systems &amp; Network or System Engineering (or equivalent experience).</li><li>Certifications Relevant certifications (e.g., ACSP, ACiT, Microsoft Modern Desktop, ITIL Foundation).</li><li>Strong professional IT support experience, including remote and onsite roles.</li><li>At least 2 years of experience in IT operations or IT support function.</li><li>Advanced proficiency in Windows, macOS, and mobile platforms.</li><li>Strong experience with MDM tools (Jamf Pro, Intune).</li><li>Familiarity with ITIL service management and compliance practices.</li><li>Experience supporting a global customer base and collaborating across time zones.</li><li>Hands on experience with troubleshooting end-user IT equipment (Laptops, Monitor etc..) hardware issues will be an added advantage</li><li>Strong understanding in basic IT technical concepts such as Microsoft Services, Networking, IT Infrastructure etc.</li><li>Ability to work in a fast-paced, ever changing environment.</li><li>Work effectively individually or in a team-oriented, collaborative environment with great interpersonal skills.</li><li>Demonstrated professionalism, service mindset, and interpersonal skills.</li></ul><p>Growth Indicators</p><ul><li>Leads Local Support Operations</li><li>Serves as the go-to technical lead for regional support activities, coordinating daily workflows, mentoring team members, and ensuring consistent service delivery aligned with enterprise standards.</li><li>Improves Support Processes &amp; User Experience</li><li>Identifies recurring challenges and inefficiencies, then initiates and implements enhancements to support workflows, documentation, and user-facing services.</li><li>Advocates for solutions that reduce friction and elevate satisfaction.</li><li>Recognizes AI as a critical tool for automating tasks, analysing support trends, and enhancing responsiveness.</li><li>Influences Strategic IT Planning</li><li>Provides input on infrastructure decisions, technology rollouts, and service design.</li><li>Collaborates with cross-functional teams to align support capabilities with broader IT goals and operational need.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>IT Operations is the frontline connection between IT@IFS and our global user community. Delivering local and remote support that ensures our colleagues have seamless access to the technology and systems they need to work efficiently. By providing responsive, high-quality support and continuously improving IT services, we enable teams to focus on delivering value without technical disruptions. This mid-level role is crafted for experienced IT professionals who excel in delivering high-quality technical support directly to end users across varied environments. As an IT Support Engineer, you are not only a frontline troubleshooter but also a strategic contributor to the broader support framework. You act as a critical escalation point for complex technical issues that go beyond first-line resolution, applying deep diagnostic expertise and a methodical approach to problem-solving. Your responsibilities span across maintaining and enhancing the performance of end-user systems and managing device configurations. In this capacity, you operate with a high degree of autonomy, often leading initiatives that improve service delivery and user satisfaction. You are expected to proactively identify inefficiencies, implement system optimizations, and contribute to continual service improvement efforts. Collaboration is key, as you work closely with cross-functional and cross-regional teams to uphold service excellence, share best practices, and align support strategies with organizational goals. Your role also involves mentoring junior support staff, shaping technical documentation, and participating in the rollout of new technologies and tools that enhance the end-user experience. Ultimately, this position demands a balance of hands-on technical proficiency, strategic thinking, and a user-centric mindset. You are a trusted technical advisor within the support ecosystem, driving operational resilience and ensuring that users across the enterprise experience seamless, secure, and responsive IT services.</p><p>Key Responsibilities</p><ul><li>Deliver Advanced Multi-Platform Support: Provide expert-level technical assistance across Windows, macOS, and mobile platforms. Ensure seamless user experiences by resolving complex device, application, and connectivity issues both onsite and remotely.</li><li>Lead Troubleshooting &amp; Escalation Management: Take ownership of persistent or high-impact technical problems, applying deep diagnostic expertise. Collaborate with infrastructure and application teams to escalate and resolve issues efficiently.</li><li>Support &amp; Optimize Office IT Infrastructure: Maintain and enhance video conferencing systems, network connectivity, and shared office technologies. Ensure meeting spaces and collaboration tools are reliable, user-friendly, and aligned with hybrid work needs.</li><li>Represent IT in Cross-Functional Projects: Act as a technical liaison in office expansions, infrastructure upgrades, and service transitions. Provide input on planning, implementation, and post-deployment support.</li><li>Maintain Documentation &amp; Knowledge Sharing: Create and refine internal documentation, SOPs, and troubleshooting guides. Contribute to team knowledge bases and mentor peers through structured learning and informal coaching.</li><li>Provide Regional Onsite Support: Travel occasionally to regional offices to deliver hands-on support, assist with deployments, and build relationships with local teams. Ensure consistent service standards across locations.</li></ul><p>Skills &amp; Competencies</p><ul><li>Advanced Troubleshooting: Diagnoses and resolves complex, persistent, or multi-layered technical issues across Windows, macOS, and mobile platforms. Apply structured problem-solving and leverages enterprise tools to ensure long-term resolution and user satisfaction.</li><li>MacOS Expertise: Demonstrates deep proficiency in macOS administration, including user account management, software deployment, system preferences, and device compliance. Confidently support Apple environments in mixed-platform workplaces.</li><li>Security Awareness: Upholds high standards of endpoint and data security in collaboration with the Security Operations Centre (SOC). Support patching, access controls, and incident response protocols while promoting user awareness and safe practices.</li><li>Project Collaboration: Actively contributes to cross-functional IT initiatives such as infrastructure upgrades, office expansions, and technology rollouts. Provide technical input, support implementation, and ensure smooth transitions for end users.</li><li>Documentation &amp; Knowledge Sharing: Creates and maintains clear, actionable documentation including SOPs, troubleshooting guides, and internal knowledge base articles. Share expertise with peers and junior staff to promote consistency and continuous learning.</li><li>Customer Service Excellence: Delivers high-quality support across multiple channels - face-to-face, Teams, email - with professionalism, empathy, and clarity. Build trust with users by resolving issues efficiently and communicating effectively.</li><li>Autonomy &amp; Leadership: Operates independently with minimal supervision, managing priorities and resolving escalations. Mentor junior team members, lead local initiatives, and contribute to team development and service improvement.</li></ul><p>Growth Indicators</p><ul><li>Leads Local Support Operations: Serves as the go-to technical lead for regional support activities, coordinating daily workflows, mentoring team members, and ensuring consistent service delivery aligned with enterprise standards.</li><li>Improves Support Processes &amp; User Experience: Identifies recurring challenges and inefficiencies, then initiates and implements enhancements to support workflows, documentation, and user-facing services. Advocates for solutions that reduce friction and elevate satisfaction. Recognizes AI as a critical tool for automating tasks, analysing support trends, and enhancing responsiveness.</li><li>Influences Strategic IT Planning: Provides input on infrastructure decisions, technology rollouts, and service design. Collaborates with cross-functional teams to align support capabilities with broader IT goals and operational need.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Education: Bachelor's degree in Information Technology, Computer Science, Computer Systems &amp; Network or System Engineering (or equivalent experience).</li><li>Certifications: Relevant certifications (e.g., ACSP, ACiT, Microsoft Modern Desktop, ITIL Foundation).</li><li>Experience Requirements: Strong professional IT support experience, including remote and onsite roles. At least 2 years of experience in IT operations or IT support function. Advanced proficiency in Windows, macOS, and mobile platforms. Strong experience with MDM tools (Jamf Pro, Intune). Familiarity with ITIL service management and compliance practices. Experience supporting a global customer base and collaborating across time zones. Hands-on experience with troubleshooting end-user IT equipment (Laptops, Monitor etc.) hardware issues will be an added advantage. Strong understanding in basic IT technical concepts such as Microsoft Services, Networking, IT Infrastructure etc. Ability to work in a fast-paced, ever-changing environment. Work effectively individually or in a team-oriented, collaborative environment with great interpersonal skills. Demonstrated professionalism, service mindset, and interpersonal skills.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We are looking for a motivated and results-driven IT Sales Executive to join our team in Riyadh, Saudi Arabia. The ideal candidate will be responsible for driving business growth by identifying new opportunities, building strong client relationships, and promoting our IT services and solutions. This role requires a combination of sales expertise, marketing creativity, and a strong understanding of the IT industry.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>5+ years of experience in IT sales and business development</p><p>Strong understanding of IT services, software solutions, cloud technologies, or digital transformation solutions.</p><p>Develop and implement effective sales strategies to achieve business targets.</p><p>Identify, qualify, and generate new business opportunities across various industries.</p><p>Build and maintain strong relationships with prospective and existing clients.</p><p>Awareness of KSA labor laws, commercial laws, and regulatory requirements relevant to sales, contracts, and business operations.</p><p>Familiarity with local market trends, procurement processes, and government regulations is an added advantage.</p><p>Conduct client meetings, presentations, and product/service demonstrations.</p><p>Prepare proposals, negotiate contracts, and close sales deals.</p><p>Collaborate with technical and delivery teams to provide customized IT solutions.</p><p>Maintain an accurate sales pipeline and provide regular sales forecasts and reports.</p><p>Ensure high levels of customer satisfaction through excellent account management.</p><p>Ability to work independently and as part of a team.</p><p>Fluency in English is required. Arabic language skills are an added advantage.</p><p>Location - Riyadh, Saudi Arabia</p><p><br></p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>To lead HS IT infrastructure, service management, and operations across all our offices, dark stores, and cloud kitchens. The successful candidate will be responsible for overseeing a team ensuring seamless operations in areas such as helpdesk support, infrastructure management, security, access control and call center solutions.</p><p>Key Responsibilities</p><p>Infrastructure &amp; IT Operations Management:</p><ul><li>Oversee the design, deployment, and management of IT infrastructure, including servers, networks, storage systems, and data centers, ensuring high availability and performance.</li><li>Manage and maintain infrastructure in cloud kitchens, dark stores, and corporate offices, ensuring minimal downtime and operational efficiency.</li><li>Ensure the implementation and maintenance of robust backup, disaster recovery, and business continuity plans.</li><li>Lead initiatives to optimize IT resources, ensuring scalability, performance, and cost-effectiveness.</li></ul><p>Helpdesk and Support Services:</p><ul><li>Manage the IT Helpdesk function, ensuring timely and effective support to internal users, and driving resolution of incidents and service requests.</li><li>Implement ITIL best practices to streamline support processes and improve the customer experience for internal teams.</li><li>Develop and maintain Service Level Agreements (SLAs) and ensure adherence to performance metrics for helpdesk services.</li></ul><p>Security and Access Management:</p><ul><li>Oversee the company s IT security strategy, ensuring the protection of systems and data across all locations.</li><li>Implement and manage security policies and protocols, including access management and control, to ensure compliance with industry regulations and standards.</li><li>Collaborate with the security team to monitor threats, manage vulnerabilities, and ensure incident response procedures are in place.</li></ul><p>Call Center Solutions:</p><ul><li>Oversee the implementation and management of call center solutions, ensuring seamless integration with company operations.</li><li>Collaborate with operations and customer service teams to improve call center technologies, driving enhanced user experience and operational efficiency</li></ul><p>Strategy &amp; Planning</p><ul><li>Contribute to the development and execution of the Division s ABCs and OKRs, while ensuring alignment with other Functions &amp; heads.</li><li>Make critical decisions that support the Division's strategic and tactical direction.</li><li>Establish the plans for the respective functions/teams and provide inputs that support the Division s goals and objectives.</li><li>Distribute tactical responsibilities effectively to potential leaders in the Division, to improve the succession readiness of the organization over time.</li><li>Measure and track relevant OKRs and metrics to ensure the achievement of goals and take corrective actions when necessary.</li></ul><p>Governance and Resilience</p><ul><li>Follow all relevant policies, procedures, and processes for the daily work to be carried out in a controlled and consistent manner.</li><li>Contribute to the identification of opportunities for continuous improvement of processes and practices to enhance effectiveness.</li><li>Uphold a high-performance working environment and promote HS s Values.</li></ul><p>People Management</p><ul><li>Set performance objectives, provide necessary support, evaluate direct reports, and provide regular feedback on performance.</li><li>Participate in the identification and recruitment of key talents for the function.</li><li>Provide clear direction, prioritize tasks, assign and delegate responsibility, and monitor the workflow.</li><li>Provide opportunities for team members to suggest, participate in, and contribute to improvement, innovation, and knowledge-sharing initiatives.</li></ul><p>Budget Management</p><ul><li>Manage and own the budgeting cycle and provide input to the budgeting process.</li><li>Ensure effective utilization of the function's budget, and report accurately on progress and challenges.</li><li>Investigate and propose implementing strategies that result in a positive financial impact for HS.</li><li>Manage the reporting departments effectively within budget, and report accurately on progress made and challenges encountered.</li><li>Formulate strategies that result in a positive financial impact for HS and aim to mitigate financial and operational risks.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>8 - 10 years of experience in IT operations, with at least 3-5 years in a leadership role managing diverse teams.</li><li>Proven experience managing IT operations across multiple locations, including dark stores, cloud kitchens, or retail environments.</li><li>Strong understanding of IT infrastructure, networks, security, and helpdesk management.</li><li>Knowledge of ITIL framework and best practices for IT service management.</li><li>Experience with call center solutions and cloud-based infrastructure is a plus.</li><li>Excellent leadership, communication, and problem-solving skills.</li><li>Strong organizational and project management abilities, with a focus on operational excel</li><li>Education and Certifications:</li><li>Bachelor s degree in Information Technology, Computer Science.</li><li>Master s degree in a relevant field is preferred</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Who We Are</p><br><br><p>Platinion Profile:</p><br><br><br><p>Join BCG Platinion in tackling core IT issues of leading global companies. You’ll deploy customized platforms, architectures, strategies, and organizations to unlock the digital potential of our clients and drive real innovation. &nbsp;&nbsp;</p><br><br><br><p>As a seamlessly integrated part of the BCG network, we provide consulting services focused on the development and implementation of business-critical IT architecture and digital solutions. We create technology platforms and deliver exceptionally customized solutions of the future for our clients, from data strategies to next-Generation customer journey solutions and transformational business models. We solve the most daunting challenges that companies face today and envision for tomorrow. Our style is entrepreneurial – nimble and innovative, with multifaceted, cross-functional teams and completely vendor-independent. Our unique selling proposition is technology expertise and delivery excellence.&nbsp;<br></p><br><br><p>We support our clients’ total digital transformation through technology, design, cybersecurity, and risk management &amp; financial engineering capabilities. And together with BCG, BCG Platinion’s interdisciplinary team of technical experts enable customized technical solutions and accelerate delivery value through new business platforms, application consolidations, and major system implementations. BCG Platinion was founded in 2000 in Germany to add deep technical expertise to Boston Consulting Group’s existing capabilities. Today, our presence spans across the globe, with offices in Asia, Europe, and South and North America and most recently in the Middle East.<br>About us<br>Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.</p><br><br><p>What You'll Do</p><br><br><p>As a Platinion IT Consultant, you will;</p><br><br><ul><li>Shape the digital transformation of globally leading companies while balancing overarching technical solutions and individual client circumstances</li><li>Enable your clients to build effective cybersecurity programs in line with their organizational goals</li><li>Assess your clients’ cybersecurity posture and build mitigation strategies to close gaps</li><li>Define strategic cybersecurity ambitions and design technical and non-technical initiatives to deliver them</li><li>Develop innovative solutions and employ emerging technologies to combat diverse cybersecurity threats</li><li>Communicate complex security concepts to client stakeholders across all levels</li><li>Stay abreast of the latest cybersecurity trends, threats, and technologies to inform strategic initiatives</li><li>Develop risk management frameworks and methodologies tailored to organizational needs</li><li>Conduct risk assessments and build mitigation strategies in line with your client’s risk profile</li><li>Establish effective risk monitoring to prioritize mitigation efforts</li><li>Develop and implement security measures tailored to operational technology (OT) environments</li><li>&nbsp;Conduct thorough security assessments of OT systems to identify vulnerabilities and risks</li><li>Develop integrated security strategies for converging IT and OT environments</li></ul><br><p>What You'll Bring</p><br><br><ul><li>You have a degree in cybersecurity, computer science, (business) informatics, or a related discipline</li><li>You have 3 to 5 years of relevant experience in IT Consulting</li><li>Strategic technology and management know-how<br>o &nbsp; Technical analysis and evaluation of IT architectures<p>o &nbsp; Digitization of business processes</p><br><br><p>o &nbsp; Evaluation of technical solutions and their feasibility</p><br><br><p>o &nbsp; Handling of organizational and procedural aspects of IT management</p><br><br><p>o &nbsp; Development of business cases</p><br><br></li><li><p>You have a proven track record of building cybersecurity programs for large and complex organizations</p><br><br></li><li><p>You are an expert on cybersecurity best practices and standards</p><br><br></li><li><p>You enjoy tackling complex digital challenges and are enthusiastic about developing and sharing solutions</p><br><br></li><li><p>You feel comfortable in interdisciplinary teams and global contexts</p><br><br></li><li><p>Formal qualifications in cybersecurity, for example</p><br><br><p>o &nbsp; CISSP</p><br><br><p>o &nbsp; CISM</p><br><br><p>o &nbsp; CISA</p><br><br><p>o &nbsp; CSSP</p><br><br><p>o &nbsp; ISO 27001 LA/LI</p><br><br></li></ul><br><p>Additional info</p><br><br><p>How you can Grow with us:<br>We guarantee constant new development incentives in an open and rewarding work environment. You'll face challenges every day together with a dedicated team of talented colleagues. Individual training offers and a culture of open feedback will provide the framework you need to explore and perfect your own strengths. Our modern structures enable you to stay focused. This includes easy travel booking, our excellent back-office support and a comprehensive Knowledge Center. We cultivate a strong and close team network from which you will also profit beyond your case work.</p><br><br><p>Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. <br>BCG is an E - Verify Employer. Click here for more information on E-Verify.</p><br><br> <br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><strong>Job Description</strong> To lead HS IT infrastructure, service management, and operations across all our offices, dark stores, and cloud kitchens. The successful candidate will be responsible for overseeing a team ensuring seamless operations in areas such as helpdesk support, infrastructure management, security, access control and call center solutions.</p><p><strong>Key Responsibilities</strong></p><p><strong>Infrastructure &amp; IT Operations Management:</strong> Oversee the design, deployment, and management of IT infrastructure, including servers, networks, storage systems, and data centers, ensuring high availability and performance. Manage and maintain infrastructure in cloud kitchens, dark stores, and corporate offices, ensuring minimal downtime and operational efficiency. Ensure the implementation and maintenance of robust backup, disaster recovery, and business continuity plans. Lead initiatives to optimize IT resources, ensuring scalability, performance, and cost-effectiveness.</p><p><strong>Helpdesk and Support Services:</strong> Manage the IT Helpdesk function, ensuring timely and effective support to internal users, and driving resolution of incidents and service requests. Implement ITIL best practices to streamline support processes and improve the customer experience for internal teams. Develop and maintain Service Level Agreements (SLAs) and ensure adherence to performance metrics for helpdesk services.</p><p><strong>Security and Access Management:</strong> Oversee the company s IT security strategy, ensuring the protection of systems and data across all locations. Implement and manage security policies and protocols, including access management and control, to ensure compliance with industry regulations and standards. Collaborate with the security team to monitor threats, manage vulnerabilities, and ensure incident response procedures are in place.</p><p><strong>Call Center Solutions:</strong> Oversee the implementation and management of call center solutions, ensuring seamless integration with company operations. Collaborate with operations and customer service teams to improve call center technologies, driving enhanced user experience and operational efficiency</p><p><strong>Strategy &amp; Planning</strong> Contribute to the development and execution of the Division s ABCs and OKRs, while ensuring alignment with other Functions &amp; heads. Make critical decisions that support the Division's strategic and tactical direction. Establish the plans for the respective functions/teams and provide inputs that support the Division s goals and objectives. Distribute tactical responsibilities effectively to potential leaders in the Division, to improve the succession readiness of the organization over time. Measure and track relevant OKRs and metrics to ensure the achievement of goals and take corrective actions when necessary.</p><p><strong>Governance and Resilience</strong> Follow all relevant policies, procedures, and processes for the daily work to be carried out in a controlled and consistent manner. Contribute to the identification of opportunities for continuous improvement of processes and practices to enhance effectiveness. Uphold a high-performance working environment and promote HS s Values.</p><p><strong>People Management</strong> Set performance objectives, provide necessary support, evaluate direct reports, and provide regular feedback on performance. Participate in the identification and recruitment of key talents for the function. Provide clear direction, prioritize tasks, assign and delegate responsibility, and monitor the workflow. Provide opportunities for team members to suggest, participate in, and contribute to improvement, innovation, and knowledge-sharing initiatives.</p><p><strong>Budget Management</strong> Manage and own the budgeting cycle and provide input to the budgeting process. Ensure effective utilization of the function's budget, and report accurately on progress and challenges. Investigate and propose implementing strategies that result in a positive financial impact for HS. Manage the reporting departments effectively within budget, and report accurately on progress made and challenges encountered. Formulate strategies that result in a positive financial impact for HS and aim to mitigate financial and operational risks.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>8 - 10 years of experience in IT operations, with at least 3-5 years in a leadership role managing diverse teams.</li><li>Proven experience managing IT operations across multiple locations, including dark stores, cloud kitchens, or retail environments.</li><li>Strong understanding of IT infrastructure, networks, security, and helpdesk management.</li><li>Knowledge of ITIL framework and best practices for IT service management.</li><li>Experience with call center solutions and cloud-based infrastructure is a plus.</li><li>Excellent leadership, communication, and problem-solving skills.</li><li>Strong organizational and project management abilities, with a focus on operational excel</li></ul><p><strong>Education and Certifications:</strong></p><ul><li>Bachelor s degree in Information Technology, Computer Science.</li><li>Master s degree in a relevant field is preferred</li></ul><p></p></section>

Inhabit is a unique, multi-disciplinary team of professionals who are passionate about making a positive contribution to our built environment. We are a collective of experienced architects, designers, engineers amongst other professions who work both independently and in partnership to form a holistic approach to the services that we offer. We believe that our respective areas of expertise can be integrated to allow seamless interdisciplinary synergy to create buildings that are more relevant to our evolving society.<br><br><br><br>Job Description<br><br>We are seeking an experienced IT Infrastructure Designer to join our organisation in Riyadh, Saudi Arabia. In this pivotal role, you will be responsible for designing, planning, and implementing comprehensive IT infrastructure solutions tailored to support airport operations. The successful candidate will demonstrate exceptional analytical capabilities and meticulous attention to detail, ensuring all infrastructure systems are robust, scalable, and aligned with aviation industry standards.<br><br>Bachelor’s degree in IT, Computer Science, or a similar field of study<br><br>Review ICT design deliverables concept design, detailed design, IFC, shop drawings, and all related technical documents. Review and coordinate ICT/ELV design documents, specifications, schedules, reports, and technical documents. Ensure proper design and coordination of telecom rooms, data rooms, cable containment plans, riser diagrams, equipment locations, power, cooling, and space requirements. Review ICT/ELV systems such as structured cabling, fiber network, data network, Wi-Fi, CCTV, access control, fire alarm system, intruder alarm, PA/VA, IP telephony, intercom, AV, digital signage, and related ELV systems. Coordinate ICT requirements with architecture, MEP, structure, security, and operation teams. Identify design gaps, clashes, interface issues, and propose suitable technical solutions. Support tender review, technical evaluation, value engineering, and design clarification. Review testing reports, commissioning documents, O&M manuals, warranties, training records, and asset registers. Prepare technical reports, meeting inputs, and coordination notes. <br><br><br>Qualifications<br><br>Bachelor’s degree in Telecommunications, Electronics, Computer Engineering, or related field. Minimum 10 years of experience in ICT/ELV design and coordination. Experience with all project design stages from concept design up to IFC, shop drawings, as-built, testing, commissioning, and handover. Experience in design and design review for aviation projects. Good knowledge of ICT/ELV systems, international standards, and project documentation. Good understanding of system integration, multidisciplinary coordination, and construction-stage requirements. Good communication, coordination, and reporting skills. Experience with Data Center design requirements and Data Center Tier classifications. Experience with physical security systems such as CCTV, access control, intrusion detection, and security control rooms. Good understanding of cybersecurity requirements, network segregation, IT/OT separation, and secure ICT infrastructure design. Experience in airport systems, smart buildings systems, and complex infrastructure projects<br><br><br>Additional Information<br><br>Please upload your Resume, Cover Letter and any other supporting documentation where asked within your application. Ensure you consider the skills and experience needed for this role and include in your application.<br><br>Inhabit is a part of the Egis group of companies. To learn more visit https://inhabitgroup.com/an-egis-company/

Company Overview:<br>Dar, the founding member of the Sidara group, is an international multidisciplinary consulting organization specializing in engineering, architecture, planning, environment, project management, facilities management, and economics. Sidara operates in 60 countries with 20,500 professionals, Dar connects people, places, and communities through innovative solutions to the world's most complex challenges. We deliver projects from inception through completion, embracing challenges to empower communities worldwide. Learn more at www.dar.com.<br>Our Vision and Values:<br>We aspire to be the chosen home of those with a gift for crafting solutions that empower people and an unwavering passion for learning and innovation. Our core values shape our culture and guide our decision-making. We are committed to:<br>Excellence Responsibility Empowerment Connectivity Courage<br>Role Overview:<br>Responsible for managing and supervising ITS systems’ design, installation, integration, and commissioning within road and infrastructure projects.<br>Responsibilities:<br>Review ITS design drawings, interface diagrams, and system architecture. Oversee installation and testing of ITS components (CCTV, VMS, Traffic Control, Sensors, Communication Networks). Ensure system integration between ITS, traffic management centers, and related infrastructure. Coordinate with road, electrical, and telecom disciplines to ensure smooth implementation. Verify compliance with client specifications and international standards. Manage contractor submissions, FAT/SAT procedures, and as-built documentation. Support client and PMC team during handover and operational readiness stages.<br>Qualifications:<br>Bachelor’s degree in Electrical, Electronics, or Communication Engineering.15 years’ experience in ITS design, supervision, and integration for highways or smart city projects. Knowledge of international ITS standards and communication protocols. Experience with RCRC or MOT ITS systems is a plus.