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Established in 2008, Geidea epitomises customer focused empowerment and commercial success through continuous innovation Geidea makes best in class digital payment solutions available for all by attracting and leveraging the best creative & entrepreneurial talent in the market Our solutions give any business the chance to get ahead and reach for more no matter their size or maturity. Our technology mirrors our people - Smart, Innovative & Forward Thinkingwww.geidea.net<br>To maintain competitive advantage as we grow, we are currently looking for new IT Security Specialist<br>Job purpose: <br>Establish a comprehensive cybersecurity strategy by designing and implementing security measures, evaluating technologies<br>Responsibilities: <br>Design and implement security measures to protect computer systems, networks, and data. Evaluate and recommend security technologies and tools. Handling all Security Incident Contribute to IT risk identification, classification, and response processes. Contribute to the enterprise risk management process as needed. Perform technical security project implementations and meet project deadlines. Manage user access and permissions to systems and data. Research and stay up to date on current security threats and vulnerabilities to relevant information systems. Perform technical security project implementations and meet project deadlines. Configure and maintain Security systems (AV/EDR/FIM/NDR/DLP/DC/Email Security) etc. Provide support in the Info Sec audits (Internal, External, PCI and SAMA)<br>Must have technical/professional qualifications:<br>2-4 Years of experience Bachelor`s Degree in Computer Science. Proven experience in IT Security roles Knowledge of Security technologies and tools Expertise in Intrusion Detection/Prevention/ Security Incident handling/ Incident Management etc. Knowledge of Anti-Virus, End Point Detection and Response, File Integrity Monitoring DLP, Data Classification and Email Security NDR, TACACS, and Network Access Control Privilege Access Management and Identity Access Management Knowledge in Cloud Security (AWS/OCI/GCP/Azure) & MFA<br>Our values guide how we think and act - They describe what we care about the most Customer first - It’s embedded in our design thinking and customer service approach Open - Openness allows us to constantly improve and evolve Real - No jargon and no excuses! Bold - Constantly challenging ourselves and our way of thinking Resilient – If we fail, we bounce back stronger than before Collaborative - We know that we can achieve a lot more as a team We are changing lives by constantly striving for a better solution Click apply below and become part of the Geidea story
Digital Governance Specialist – Reef Holding <br>We’re Hiring: Digital Governance Specialist Location: Riyadh, Saudi Arabia Job Type: Full-Time<br>About Reef Holding:Reef Holding is advancing its digital transformation journey by establishing strong governance frameworks that ensure compliance, security, and operational excellence across all technology initiatives. We are currently seeking a detail-oriented and analytical Digital Governance Specialist to support the implementation of digital governance policies and strengthen compliance across the organization.<br>About the Role:As a Digital Governance Specialist, you will be responsible for supporting the execution and monitoring of digital governance policies and procedures, ensuring compliance with national regulations related to digital transformation, cybersecurity, and data governance. You will contribute to improving digital maturity and promoting a strong governance culture across the company.<br>Key Responsibilities:<br>Digital Governance & Compliance:Support the implementation and monitoring of digital governance policies and procedures across departments Assist in ensuring compliance with regulatory requirements related to digital transformation, cybersecurity, and data governance Participate in developing, updating, and documenting digital governance policies and frameworks Monitor the alignment of systems and digital platforms with approved technical standards and governance requirements<br>Documentation & Records Management:Maintain governance registers, digital records, policy documentation, and compliance indicators Prepare and organize supporting data for governance reports and audits Develop procedural guides, templates, and documentation related to digital governance and transformation<br>Digital Maturity & Risk Management:Participate in digital maturity assessments, collect and analyze data, and identify improvement opportunities Track corrective action plans and ensure timely closure of findings from audits and technical reviews Support digital risk management by documenting observations and monitoring remediation activities<br>Reporting & Coordination:Prepare periodic reports on governance performance, compliance status, and improvement initiatives Coordinate with regulatory bodies and audit teams regarding reporting requirements and governance matters Monitor adherence to approved governance channels and operating procedures across departments<br>Awareness & Transformation Support:Support internal awareness programs to promote digital governance and cybersecurity best practices Contribute to improving governance processes and increasing operational efficiency Ensure governance and compliance requirements are embedded in digital transformation projects from the implementation stage<br>Qualifications:Bachelor’s degree in Information Technology, Information Systems, Computer Science, or a related field2–4 years of relevant experience in IT governance, digital transformation, compliance, or cybersecurity support roles<br>Skills & Competencies:Strong understanding of IT governance frameworks and digital compliance requirements Ability to analyze governance metrics and technical data Experience in preparing technical and management reports Proficiency in working with enterprise systems and digital platforms Excellent organizational skills and attention to detail Strong communication skills and ability to collaborate with cross-functional teams<br>Preferred Certifications & Training:ITIL or COBIT certification in IT Governance ISO 27001 training in Information Security Digital Transformation fundamentals training from recognized institutions Courses in IT Risk Management and Digital Compliance<br>Language Requirements:Fluency in Arabic and English<br>Performance Measurement:Performance will be evaluated based on compliance with digital governance policies, timely closure of digital risk and compliance findings, accuracy of governance records, improvement in digital maturity assessments, and the quality and timeliness of governance reports.<br>Why Join Reef Holding? At Reef Holding, you will play a key role in strengthening digital governance and ensuring that technology initiatives are secure, compliant, and aligned with business objectives. This position offers the opportunity to contribute directly to the company’s digital transformation and governance maturity journey.
The Manager - IT Delivery Managment is responsible for ensuring that technology/Digital products, projects, and services are delivered successfully from initiation to production. The role acts as the bridge between business stakeholders, product teams, technology teams, vendors, architecture, cybersecurity, operations, and executive management. The Delivery Manager owns the end-to-end delivery process, ensuring scope, budget, quality, timelines, risks, dependencies, and stakeholder expectations are effectively managed.<br><br>Key Responsibilities<br><br>Get the requirements from business and product teams. Coordinate solution design with architects. Align with cybersecurity and compliance teams. Manage vendor contracts and statements of work. Create the delivery roadmap. Track development progress. Remove blockers affecting teams. Manage testing and release activities. Ensure production deployment is successful. Monitor post-production issues. Report delivery status to executives. The Delivery Manager is accountable for ensuring the feature is delivered successfully and provides business value<br><br>Requirements<br><br>Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field. 5-7 years of experience in IT project delivery, program management, or technology implementation.
Be Part of a Legacy Bigger Than the Game <br>At Al-Qadsiah Club we create more than teams! We’re crafting a legacy that goes beyond the game, making an impact both on and off the field. Driven by ambition, synergy, and innovation, we aim to inspire generations while shaping the future of Saudi sports.<br>This is more than just a job! It’s an opportunity to be part of something larger than yourself. At Al-Qadsiah, you’ll play a key role in shaping our legacy, contributing to the nation’s sports vision, and making history every step of the way.<br>Job Summary<br>The IT Systems Engineer is responsible for designing, implementing, administering, and maintaining the organization's IT infrastructure to ensure high availability, optimal performance, business continuity, and information security.<br>The role includes managing servers, identity and access management solutions, email systems, Microsoft 365, Microsoft Entra ID, Active Directory, backup and disaster recovery solutions, endpoint management, enterprise applications, and supporting cybersecurity initiatives while ensuring compliance with organizational policies and industry best practices.<br> <br>Key Responsibilities<br>1. Infrastructure & Server Administration<br> Install, configure, administer, and maintain Windows Server environments.<br> Manage virtualization platforms (Hyper-V / VMware).<br> Monitor server performance and service availability.<br> Perform system maintenance, security updates, and patch management.<br> Manage storage systems and file servers.<br> Administer DNS, DHCP, and centralized printing services.<br> <br>2. Active Directory Administration<br> Administer Active Directory Domain Services (AD DS).<br> Create, modify, disable, and remove user accounts.<br> Manage Organizational Units (OU).<br> Manage security and distribution groups.<br> Configure and maintain Group Policy Objects (GPO).<br> Implement password policies and account security controls.<br> Troubleshoot authentication and domain-related issues.<br> <br>3. Microsoft 365 & Email Administration<br> Administer the Microsoft 365 environment.<br> Manage Exchange Online.<br> Create and manage user mailboxes.<br> Administer shared mailboxes and distribution groups.<br> Manage Microsoft licensing.<br> Administer Microsoft Teams, Share Point, and One Drive.<br> Troubleshoot email-related issues.<br> Manage email security, anti-spam, and mail flow policies.<br> <br>4. Microsoft Entra ID (Azure AD) Administration<br> Manage user identities and authentication.<br> Administer Microsoft licenses.<br> Configure and manage Conditional Access policies.<br> Implement and manage Multi-Factor Authentication (MFA).<br> Manage organizational devices.<br> Administer cloud identity services and integrations.<br> <br>5. Identity & Access Management (IAM)<br> Administer Identity & Access Management (IAM) solutions.<br> Implement Role-Based Access Control (RBAC).<br> Manage Single Sign-On (SSO).<br> Perform periodic user access reviews.<br> Manage the Joiner, Mover, and Leaver (JML) process.<br> Enforce the Principle of Least Privilege.<br> <br>6. Privileged Access Management (PAM)<br> Administer Privileged Access Management (PAM) solutions.<br> Manage privileged and administrative accounts.<br> Protect privileged credentials and privileged access.<br> Implement Just-In-Time (JIT) privileged access where applicable.<br> Monitor privileged account activities.<br> Manage password rotation and privileged credential security.<br> <br>7. Endpoint Management<br> Administer Microsoft Intune.<br> Manage Endpoint Management solutions.<br> Manage Mobile Device Management (MDM).<br> Deploy applications and security policies.<br> Manage device compliance.<br> Manage operating system updates and endpoint configurations.<br> Administer Bit Locker and Microsoft Defender security policies.<br> <br>8. Backup & Disaster Recovery<br> Manage enterprise backup solutions.<br> Monitor backup jobs and resolve failures.<br> Perform regular backup restoration testing.<br> Maintain Disaster Recovery (DR) plans.<br> Participate in Business Continuity (BCP) testing.<br> Ensure data protection and recoverability.<br> <br>9. Certificate & Internal Services Administration<br> Manage SSL/TLS certificates.<br> Administer Public Key Infrastructure (PKI).<br> Renew and maintain digital certificates.<br> Support internal certificate-related services.<br> <br>10. Infrastructure Monitoring<br> Manage infrastructure monitoring platforms such as PRTG, Zabbix, or equivalent solutions.<br> Monitor server and service availability.<br> Monitor infrastructure and network performance.<br> Configure alerts and reporting.<br> Analyze incidents and implement proactive improvements.<br> <br>11. Cybersecurity Support<br> Support and maintain Trend Vision One.<br> Support Forti Analyzer.<br> Support Forti Gate infrastructure services.<br> Collaborate with the Cybersecurity team to investigate and remediate security incidents.<br> Implement system hardening standards.<br> Assist in vulnerability remediation.<br> Participate in security audits and compliance activities.<br> <br>12. Enterprise Systems Administration<br> Administer enterprise business applications.<br> Manage user permissions and system access.<br> Support system integrations.<br> Coordinate with vendors and third-party providers.<br> Troubleshoot enterprise application issues.<br> Participate in application upgrades and testing.<br> Ensure system availability, performance, and reliability.<br> <br>13. Advanced Technical Support<br> Provide Level 2 and Level 3 technical support.<br> Troubleshoot complex infrastructure issues.<br> Support IT infrastructure and digital transformation projects.<br> Coordinate with vendors and external service providers.<br> <br>14. Documentation & Governance<br> Develop and maintain technical documentation.<br> Maintain infrastructure diagrams and architecture documentation.<br> Document system configurations and operational procedures.<br> Maintain Disaster Recovery documentation.<br> Follow Change Management processes.<br> Ensure compliance with cybersecurity policies, governance requirements, and industry best practices.<br><br><br><br>Requirements<br><br>Qualifications<br> Bachelor’s degree in information technology, Computer Science, Computer Engineering, Information Systems, or a related field.<br> <br>Experience<br> Minimum of 5 –8 years of experience in Microsoft infrastructure and systems administration.<br> <br>Technical Skills<br> Windows Server<br> Active Directory<br> Group Policy<br> Microsoft 365<br> Exchange Online<br> Microsoft Entra ID (Azure AD)<br> Microsoft Intune<br> Endpoint Management<br> Mobile Device Management (MDM)<br> Identity & Access Management (IAM)<br> Privileged Access Management (PAM)<br> DNS<br> DHCP<br> Hyper-V or VMware<br> Backup & Recovery<br> Disaster Recovery (DR)<br> PRTG / Zabbix<br> Forti Gate<br> Forti Analyzer<br> Trend Vision One<br> Power Shell<br> Basic Microsoft SQL Server Administration<br> TCP/IP<br> VPN<br> SSL / PKI<br> <br>Preferred Certifications<br> Microsoft Certified: Windows Server Hybrid Administrator Associate<br> Microsoft Certified: Azure Administrator Associate (AZ-104)<br> Microsoft 365 Administrator Associate<br> ITIL Foundation<br> VMware Certified Professional (VCP) – Preferred<br> Comp TIA Server+<br> Comp TIA Network+<br> <br>Core Competencies<br> Strong analytical and problem-solving skills.<br> Critical thinking and decision-making abilities.<br> Ability to work under pressure.<br> Excellent communication and interpersonal skills.<br> Time management and prioritization.<br> Teamwork and collaboration.<br> Technical documentation skills.<br> Commitment to cybersecurity, governance, and industry best practices.<br> <br><br><br><br>Benefits<br><br> <br>Why Join Al-Qadsiah? Be Part of the Legacy: Join a club that’s redefining the future of Saudi sports, striving to lead the competition and set new standards of excellence.<br> Experience the Culture: Thrive in an environment that values quality, accountability, diversity, synergy, innovation, and ambition, while embracing harmony. This is the Qadsiah Way.<br><br>Skills: Qualifications: <br> <br>• Diploma or Bachelor’s degree in Food Science, Food Safety, Public Health, or related field. <br> <br>• Certified in HACCP (Level 3 or above preferred). <br> <br>• Minimum 3–5 years of experience in food safety, preferably in hospitality, large-scale <br> <br>catering, or sports facilities. <br> <br>• Strong knowledge of Saudi food safety regulations. <br> <br>• Professional certification (e.g., ISO 22000, NEBOSH Food Safety – preferred). <br> <br>• Excellent documentation and reporting skills. <br> <br>• Strong communication and training abilities. <br> <br>• Fluency in Arabic and English preferred. <br> <br>Key Competencies <br> <br>• Attention to detail <br> <br>• Leadership and team coordination <br> <br>• Analytical and problem-solving skills <br> <br>• Strong organizational skills <br> <br>• High ethical standards and accountability
We are seeking an experienced Project Manager to lead the delivery of large-scale IT Services engagements across Government entities, Giga Projects, and enterprise customers in Saudi Arabia. The role requires strong experience managing a blended portfolio of Cloud Infrastructure, Enterprise Applications, Digital Transformation, and Managed Services projects. The successful candidate will manage complex project portfolios, large delivery teams, project financials, governance, risks, and stakeholder communication to ensure successful delivery and customer satisfaction.<br>Key Responsibilities:<br>Project & Program Delivery:<br>Manage end-to-end delivery of Cloud Infrastructure, Enterprise Applications, Managed and Services projects. Develop project plans, delivery roadmaps, schedules, resource plans, budgets, and governance frameworks. Lead multiple concurrent projects and programs while ensuring alignment with business objectives and client expectations. Monitor project progress, risks, dependencies, issues, and change requests, and take corrective actions when required. Ensure delivery within agreed scope, timelines, budget, quality standards, and contractual commitments.<br>Managed Services Delivery:<br>Manage transition, transformation, and steady-state Managed Services engagements. Ensure delivery of agreed SLAs, KPIs, service quality, and customer satisfaction targets. Drive service improvement initiatives, operational governance, and performance optimization. Coordinate with service delivery teams to ensure seamless operations, service continuity, and issue resolution.<br>Government & Giga Projects:<br>Lead strategic delivery engagements for Government entities, Public Sector organizations, and Giga Projects. Manage complex stakeholder environments involving clients, consultants, vendors, and executive leadership. Ensure compliance with governance, regulatory, security, and contractual requirements. Drive successful delivery of large-scale transformation initiatives aligned with business outcomes.<br>Portfolio & Financial Management:<br>Manage high-value project portfolios with responsibility for budget, revenue, profitability, and resource utilization. Develop and maintain project financial forecasts, cost management plans, and revenue tracking mechanisms. Prepare executive-level project and portfolio status reports. Ensure efficient allocation and utilization of delivery resources.<br>Leadership & Resource Management:<br>Lead and manage large cross-functional teams including Project Leads, Consultants, Architects, Engineers, Analysts, and Delivery Specialists. Manage teams of at least 30+ resources across multiple projects and workstreams. Drive team performance, coaching, mentoring, and capability development. Promote a culture of accountability, collaboration, and customer-focused delivery.<br>Stakeholder Management:<br>Act as the primary point of contact for customers and key stakeholders. Conduct steering committee meetings, governance reviews, status reporting, and executive briefings. Build and maintain strong customer relationships and ensure high levels of stakeholder satisfaction. Manage escalations and drive timely issue resolution.<br>Governance, Risk & Quality Management:<br>Establish project governance structures, delivery controls, and reporting mechanisms. Implement risk management, quality assurance, and change management practices. Ensure compliance with organizational PMO standards and delivery methodologies. Conduct lessons learned sessions and drive continuous improvement initiatives.<br><br>Experience & Education:<br>Minimum 8+ years of Project Management experience within IT Services organizations. Proven experience delivering Cloud Infrastructure, Enterprise Applications, Digital Transformation, and Managed Services engagements. Experience managing large-scale Government, Public Sector, or Giga Project programs. Proven track record of managing high-value project portfolios and significant budget responsibilities. Demonstrated experience leading delivery teams of 30+ professionals. Experience working within IT Services, System Integration, Consulting, or Managed Services environments. Bachelor's degree in information technology, Computer Science, Engineering, Business Administration, or a related field. Master’s Degree preferred.
Role: Account Manager Business Development & Sales Growth (Microsoft Technology Focused) Location: Saudi Arabia (KSA) Salary : 18 K SAR<br>About Role We’re on the lookout for a Sales Account Manager to spearhead business growth in Saudi Arabia. This role is perfect for a go-getter who excels in building strong client relationships, driving sales, and expanding market presence. If you have a passion for technology consulting and thrive in fast-paced environments<br>Education & Skill Bachelor’s degree in business administration, Marketing, Computer Science, or a related field.5-7 years of experience in business development and account management, preferably in technology consulting or IT services. Proven track record of acquiring new clients and expanding existing accounts in the KSA market. Strong negotiation skills and the ability to close deals effectively. Knowledge of Microsoft cloud, security solutions, and enterprise technologies is a plus. Understanding of the Saudi business landscape and cultural nuances is a plus.<br>Roles & Responsibilities <br>Business Development & Sales Growth (Microsoft Technology Focused)<br>Drive strategic business development initiatives to acquire new clients and expand existing accounts, with a focus on Microsoft technology services and solutions. Identify high-impact opportunities in the Saudi market and cultivate strong relationships with senior decision-makers across industries. Lead sales cycles end-to-end — from opportunity qualification and solution alignment to contractnegotiations and closure — ensuring alignment with client objectives and business value delivery.<br>Client Relationship Management Serve as the primary point of contact for key clients, understanding their business needs and ensuring long-term satisfaction and retention. Strengthen relationships with enterprise and mid-market clients by proactively delivering value through Delphi’s offerings in Data, AI, Cloud and Microsoft platforms.<br>Strategic Collaboration & Market Insights Collaborate with pre-sales, delivery, and technical teams to co-create compelling solutions tailored to client requirements. Stay ahead of market trends, emerging technologies, and competitor activities in Microsoft ecosystem to inform business development strategy. Support internal leadership with account insights and performance reporting to drive growth and decision-making in the KSA region.
Description:We're hiring an IT Support Analyst to provide technical support, manage IT assets, and ensure smooth day-to-day operations across our offices. This is a great opportunity for someone who enjoys solving problems and supporting end users in a dynamic environment.<br>What you'll do:Provide IT support for employees and office systems Set up devices and accounts for new joiners Manage IT assets and inventory Troubleshoot hardware, software, and connectivity issues Coordinate with vendors and internal teams to resolve IT requests<br>What We're Looking For Diploma or Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field.2–4 years of experience in IT support, service desk, desktop support, or end-user support. Experience with device setup, user support, access management, and routine IT troubleshooting. Strong problem-solving skills and a service-oriented mindset. Good English and Arabic communication skills are preferred. Ability to thrive in a fast-paced and evolving business environment.
Key Responsibilities• Execute daily cybersecurity operational tasks, maintaining adherence to established security policies and operational risk management frameworks.• Perform routine maintenance and support for Public Key Infrastructure (PKI) components and systems.• Verify that technical implementations and proposed service changes comply with existing security policies and regulatory standards.• Identify and report potential cyber risks to senior team members during implementation and daily operations.• Maintain and perform routine configuration and patching of various security tools and solutions (e.g., vulnerability scanners, endpoint protection, SIEM).• Monitor the health, performance, and log data generated by security controls.• Monitor security consoles and alerts, assessing, and escalating potential security risks and threats to the appropriate team lead.• Assist in the initial containment and triage of security incidents following established incident response procedures.• Conduct scheduled vulnerability assessments using established tools and document findings for review and remediation planning.• Support security testing activities (e.g., penetration tests) and apply practical security best practice guidance during system configuration.• Work with internal and external auditors by providing necessary documentation and data to ensure compliance with regulatory and industry requirements.• Assist in addressing identified audit gaps and implementing corrective actions.• Produce clear, concise technical reports detailing monitoring activity, security tool status, and incident support efforts.• Maintains current knowledge of security threats, attack vectors, and evolving security technologies.• Performs other related operational security duties as assigned.<br>Requirements2-5 years’ experience in IT Security field in the payments or banking sector or any related areas.• A bachelor’s or master’s degree and Science in Information Security, Computer Degree Science, Engineering, or any related field.<br>Essential skills Promote and increase security awareness. Self-motivated must have initiative and ability to work with a team. Strong technical documentation skills Certification in a specific security framework Strong knowledge in Security systems. Outstanding technical research and problem-solving skills Strong communication skills that frequently work with other employees to identify risks and prevent future incidents Excellent organizational and time management skills.<br>Desired skills:Ability to communicate technical information to nontechnical personnel. Excellent in project management skills including ability to organize time and work on multiple tasks and follow-up An analytical mind and a keen eye for detail and desire to probe further into data.
The IT Change Manager is accountable for governing and facilitating the Change Management process across the organization, ensuring that all IT changes from standard to emergency are assessed, authorized, implemented, and reviewed in a controlled and risk-managed manner.<br>This role protects the stability of IT services by preventing unauthorized or poorly planned changes from negatively impacting business operations. The IT Change Manager acts as a strategic advisor and process owner, working closely with technical teams, business units, and senior leadership to balance agility with governance<br>Key Responsibilities:<br>Change Governance & Authorization Own and operate the end-to-end Change Management process in alignment with ITIL best practices and organizational policy. Chair and facilitate the Change Advisory Board (CAB) and Emergency CAB (ECAB) meetings, ensuring effective risk assessment and authorization of changes. Review, evaluate, and approve or reject Request for Change (RFC) submissions based on risk, impact, and resource availability. Maintain the Change Schedule (Forward Schedule of Change — FSC) and coordinate change windows with operational teams. Risk Assessment & Impact Analysis Assess the risk and business impact of proposed changes, ensuring appropriate mitigation strategies and rollback plans are in place. Identify conflicts, dependencies, and potential clashes between concurrent changes across infrastructure, applications, and services. Ensure changes align with organizational risk appetite and regulatory obligations. Stakeholder Management & Communication Communicate approved changes and their impact to all relevant stakeholders in a timely and clear manner. Act as the primary liaison between technical teams and business units during planned changes, upgrades, and service windows. Produce clear, concise Change Management reports and post-implementation reviews (PIRs) for leadership. Process Improvement & Compliance Define, maintain, and continuously improve Change Management policies, processes, procedures, and templates. Ensure all change activities are properly documented, auditable, and compliant with governance and regulatory requirements. Identify and remediate unauthorized changes (change without authorization — CWA) and enforce process adherence. Collaborate with Incident and Problem Management to identify change-related incidents and prevent recurrence. Tooling & Reporting Administer and optimize the Change Management module within the ITSM platform (e.g., Service Now, Jira SM, BMC Remedy). Produce KPI dashboards, trend analysis, and SLA performance reports for senior management. Drive automation and adoption of pre-approved and standard change models to increase operational agility.<br>Job Requirements:<br>Nationality:Saudi Education:Bachelor's degree in information technology, Computer Science, Business Administration, or a related field (or equivalent experience). ITIL Foundation certification (v3 or v4) mandatory; ITIL Change Management Practitioner or Managing Professional strongly preferred. Experience:Minimum 4–6 years of experience in IT Service Management, with at least 2 years in a dedicated Change Management role. Proven experience chairing CAB meetings and managing complex, high-risk change processes. Skills and Knowledge:Strong proficiency with ITSM tools such as Service Now, Jira Service Management, or BMC Remedy. Solid understanding of enterprise IT environments, including infrastructure, cloud, networking, and applications. Demonstrated ability to balance governance rigor with business agility in a fast-moving environment. Excellent communication, facilitation, and stakeholder management skills.<br>Location:Jeddah
The IT Incident Manager is responsible for the end-to-end management of IT incidents across the organization, ensuring that all incidents are responded to, resolved, and communicated in a timely and effective manner. This role is central to minimizing the business impact of IT disruptions and driving continuous service improvement through root cause analysis and proactive measures.<br>The IT Incident Manager works cross-functionally with technical teams, business stakeholders, and senior leadership, acting as the primary point of accountability during major incidents and service outages.<br>Key Responsibilities:<br>Incident Lifecycle Management Own and manage the full incident lifecycle — from detection and logging to resolution and closure — in accordance with ITIL best practices. Coordinate incident response across technical teams, vendors, and business stakeholders to ensure swift restoration of services. Drive Major Incident Management (MIM) bridges, maintaining clear communication and decisive escalation throughout. Ensure all incidents are accurately categorized, prioritized, and documented in the ITSM platform. Communication & Stakeholder Management Produce timely, clear incident notifications and status updates for technical teams, management, and affected end users. Serve as the primary escalation point for Severity 1 and Severity 2 incidents. Chair post-incident review (PIR) meetings and publish incident reports to leadership. Process & Continuous Improvement Define, maintain, and improve incident management processes, playbooks, and runbooks. Track incident trends and produce KPI dashboards and SLA performance reports. Identify recurring incidents and work with Problem Management to drive root cause elimination. Champion a culture of continual service improvement across IT Operations. Governance & Compliance Ensure incident management activities align with organizational policies, regulatory requirements, and audit expectations. Maintain and test incident escalation matrices and on-call rosters. Collaborate with Change Management to assess incident-to-change correlation.<br>Job Requirements:<br>Nationality:Saudi Education:Bachelor's degree in information technology, Computer Science, or a related field. ITIL Foundation certification (v3 or v4) mandatory; ITIL Practitioner or Managing Professional preferred. Experience:Minimum 4–6 years of experience in IT Service Management, with at least 2 years in an Incident Management role. Proven experience managing Major Incidents in complex, multi-vendor IT environments. Skills and Knowledge:Proficiency with ITSM platforms such as Service Now, Jira Service Management, or BMC Remedy. Strong understanding of IT infrastructure, cloud platforms, and enterprise application environments. Excellent written and verbal communication skills, with the ability to communicate technical issues to non-technical audiences. Demonstrated ability to work under pressure, managing multiple priorities in a fast-paced environment.<br>Location:Jeddah
Who Are We:At Yuvo, we harness the power of technology and people to deploy data-powerful solutions that are insight-generating to our clients, yet intuitive and benefits-loaded to their respective markets. We combine our intelligent solutions, targeted platforms and a team of experts, to automate operational tasks and detect hidden links between various network elements, resulting in time-saving and data-driven investments.<br>Who We´re Looking For:We are seeking an experienced Senior Linux & Open Shift Infrastructure Engineer to join our Planning Department. The ideal candidate will have strong expertise in Red Hat technologies, enterprise Linux and Open Shift platforms design. This role requires a strategic mindset with a focus on scalability, high availability, disaster recovery, and infrastructure resilience across enterprise environments.<br>Main Activity and its Description:IT Project Manager / IT PMOOversee the governance, tracking, coordination, and reporting of all IT projects across theorganization, ensuring alignment with priorities, timelines, and business objectives.<br>Project Governance & Risk Management Manage project progress, outstanding issues, risks, bottlenecks, dependencies, and action items while ensuring timely escalation, mitigation planning, and compliance with governance requirements.<br>Governance Meetings Coordination Coordinate recurring governance meetings such as Project Weekly Meetings, IT Weekly Syncs, and IT Infrastructure & Operations Meetings, including agenda preparation, presentations, minutes, task assignment, and follow-up tracking.<br>Enterprise PMO Systems Administration Maintain and update project information in enterprise PMO platforms such as Pulse and Manage Engine Service Desk Plus, ensuring accurate project status, task completion, KPIs, phase-gate documentation, and operating plan alignment.<br>IT Communications & Department Coordination Act as the focal point for internal IT coordination and communication, supporting cross-functionalfollow-ups, procurement tracking, renewals, and department-wide governance activities.<br>IT Strategy & Planning Support Support strategic and operational initiatives including IT functional mandate updates, job description alignment, RFP preparation, quarterly achievement reporting, executive presentations, and development of governance and employee guidebooks.<br>Systems & Service Management Administration Administer and support enterprise platforms such as Osool Asset Management System and ITSMsolutions, while tracking IT licenses, subscriptions, managed services renewals, and technologyprocurement activities.
Job Opportunity: Freelance IT Sales Specialist ZOS Telecommunications and Information Technology is looking for an experienced Freelance IT Sales Specialist to join our business development network in Saudi Arabia. We are seeking a professional candidate with strong experience in the Saudi IT market, solid knowledge of technology solutions, and the ability to generate qualified leads, build client relationships, and close business opportunities. Position: Freelance IT Sales Specialist Work Type: Freelance / Commission-Based Location: Saudi Arabia Industry: Information Technology / Telecommunications / Software Solutions Compensation Structure:This is a freelance opportunity with a commission-based compensation model. The financial reward will depend on successfully generated and closed business opportunities, based on an agreed commission structure. Key Responsibilities:Identify and develop new business opportunities in the Saudi market. Generate qualified leads and build a strong sales pipeline. Approach potential clients and present ZOS services professionally. Understand client requirements and coordinate with the technical team to propose suitable solutions. Prepare and follow up on proposals, quotations, and commercial offers. Manage client communication, negotiation, and deal closing. Maintain long-term relationships with clients and support repeat business opportunities. Provide regular updates on leads, opportunities, and sales progress. Required Experience & Skills:Proven experience in IT sales, business development, or technology solutions sales. Strong knowledge of the Saudi market and business environment. Previous experience selling one or more of the following services:Websites and web applications Mobile applications Custom software solutions CRM / ERP systems Networking and infrastructure solutions CCTV and security systems Cloud services and hosting IP telephony and communication solutions Managed IT services and technical support Ability to understand technical requirements and explain solutions clearly to clients. Strong communication, negotiation, and presentation skills. Ability to work independently and manage opportunities professionally. Existing client network in Saudi Arabia will be considered a strong advantage. Arabic and English communication skills are preferred. Candidate Profile:The ideal candidate is a results-driven sales professional who understands both the commercial and technical sides of IT solutions, has strong market connections, and is able to convert business opportunities into successful deals. Interested candidates are invited to send their CV or profile to:m.elbahnsawy@zos.com.saPlease mention “Freelance IT Sales Specialist” in the email subject.
Job Description<br><br>Muller's Solutions is seeking a motivated and results-driven IT Project Manager to join our team. The successful candidate will be responsible for planning, executing, and delivering IT projects while ensuring alignment with business objectives, timelines, budgets, and quality standards. The ideal candidate should possess strong project management skills, excellent stakeholder management capabilities, and the ability to lead cross-functional teams in a dynamic environment.<br><br>This opportunity is open to Saudi Nationals only.<br><br>Key Responsibilities<br><br> Plan, manage, and deliver IT projects from initiation through closure. Define project scope, objectives, deliverables, timelines, and resource requirements. Coordinate with business stakeholders, technical teams, vendors, and external partners to ensure successful project delivery. Monitor project progress, identify risks and issues, and implement mitigation plans. Manage project schedules, budgets, and resource allocation to ensure projects are delivered on time and within budget. Facilitate project meetings, status updates, and steering committee presentations. Ensure adherence to project governance, quality standards, and organizational policies. Track and report project performance, milestones, risks, and dependencies to stakeholders and senior management. Support change management activities and ensure smooth transition during project implementations. Promote collaboration and effective communication across all project stakeholders. <br><br>Requirements<br><br>Education<br><br> Bachelor's degree in Computer Science, Information Technology, Engineering, Business Administration, or a related field. <br><br>Experience<br><br> 3-5 years of experience in IT project management or related roles. Proven experience managing IT projects throughout the full project lifecycle. Experience working in Agile, Waterfall, or hybrid project environments. <br><br>Technical & Professional Skills<br><br> Strong understanding of project management methodologies and best practices. Experience using project management tools such as Microsoft Project, Jira, Azure Dev Ops, or similar tools. Knowledge of software development lifecycle
experienced and results-oriented IT Project Manager to lead and deliver strategic IT initiatives across the organization. The successful candidate will be responsible for managing the full project lifecycle, ensuring projects are delivered on time, within scope, and within budget while meeting business objectives and quality standards.<br><br>The ideal candidate will possess strong leadership, stakeholder management, and communication skills, with extensive experience managing complex IT projects in enterprise environments.<br><br>Key Responsibilities<br><br> Lead the planning, execution, monitoring, and closure of IT projects from initiation through delivery. Define project scope, objectives, deliverables, timelines, budgets, and resource requirements. Collaborate with business stakeholders, technical teams, vendors, and external partners to ensure successful project outcomes. Develop and maintain detailed project plans, schedules, and status reports. Identify, assess, and mitigate project risks and issues to minimize impact on project delivery. Manage project budgets, resources, and timelines to ensure efficient execution. Facilitate project meetings, workshops, and steering committee sessions. Ensure compliance with project governance standards, organizational policies, and quality requirements. Track and report project progress, milestones, dependencies, and key performance indicators to senior management. Support change management and ensure smooth implementation and adoption of new solutions. Foster collaboration and maintain effective communication among all project stakeholders<br><br>Requirements<br><br>Education<br><br> Bachelor's degree in Computer Science, Information Technology, Engineering, Business Administration, or a related field. <br><br>Experience<br><br> Minimum 10 years of experience in IT project management, with proven experience delivering complex enterprise IT projects. Demonstrated experience managing projects throughout the full project lifecycle. Experience working within Agile, Waterfall, or hybrid project environments. <br><br>Technical & Professional Skills<br><br> Strong understanding of project management methodologies, frameworks, and best practices. Experience using project management tools such as Microsoft Project, Jira, Azure Dev Ops, or similar tools. Good understanding of the Software Development Lifecycle (SDLC). Experience managing cross-functional teams, vendors, and third-party service providers. PMP, PRINCE2, Agile, Scrum Master, or equivalent certifications are highly desirable. <br><br>Soft Skills<br><br> Excellent leadership, organizational, and stakeholder management skills. Strong analytical, problem-solving, and decision-making abilities. Excellent verbal and written communication skills in English; Arabic is an advantage. Ability to manage multiple projects and priorities in a fast-paced environment. Strong interpersonal skills with the ability to build and maintain effective working relationships.
Job Description :IT Helpdesk Engineer -L1 Role Summary Provide first-line IT support and monitoring services for the Infinite PL National Address platform, ensuring timely incident detection, ticket management, user support, and escalation to relevant support teams. Key Roles & Responsibilities Act as the Single Point of Contact (SPOC) for user-reported incidents and service requests. Monitor application, infrastructure, and service health dashboards and alerts. Log, categorize, prioritize, and track incidents and requests in the ITSM tool (Service Now or equivalent). Perform initial troubleshooting and resolve routine issues within defined procedures. Escalate unresolved incidents to L2/L3 support teams and track them to closure. Monitor alerts, events, and notifications and initiate appropriate action. Provide timely updates to users on ticket status and resolution progress. Maintain incident records, knowledge articles, and operational documentation. Support user account-related requests, password resets, and basic access issues. Ensure adherence to SLA targets for response, resolution, and ticket handling. Participate in shift handovers and operational reporting. Support major incident communication and coordination during service disruptions. Required Skills Basic knowledge of IT Infrastructure, Windows/Linux environments, Networking, and Cloud concepts. Familiarity with ITSM tools Understanding of Incident, Request, and Escalation Management processes. Strong communication and customer service skills. Ability to work in shifts and handle operational monitoring activities. Experience Experience in Service Desk, Help Desk, NOC, Command Center, or IT Operations Support roles.
About the Role:We are seeking an experienced IT Infrastructure, Operations & Cybersecurity Manager to lead our organization’s IT operations and infrastructure environment. This role is responsible for ensuring secure, stable, and high-performing IT services, while driving operational discipline, resilience, and continuous improvement across infrastructure and cybersecurity operations. The ideal candidate will combine hands-on technical expertise with strong leadership and governance capabilities.<br>Key Responsibilities:IT Infrastructure & Platforms Manage enterprise IT infrastructure including:Data centers, cloud, and hybrid environments Networks, firewalls, VPN, and connectivity services Servers, storage, backup, and disaster recovery systems Ensure high availability, scalability, and performance of all IT services Own infrastructure lifecycle management (EOL/EOS, capacity, upgrades, licensing)<br>IT Operations & Service Management Lead IT operations aligned with ITIL / ITSM practices:Incident, Problem, and Change Management Enforce structured execution through SOPs and runbooks Monitor and improve operational performance using KPIs such as:System availability (≥ 99.9%) MTTR and service reliability Drive transition from reactive support to proactive operations<br>Cybersecurity Operations:Manage day-to-day cybersecurity operations across the organization Oversee:Identity and Access Management (IAM) Vulnerability management and patching Security monitoring and incident response coordination Endpoint and infrastructure security Ensure effective protection against cyber threats while maintaining business continuity Provide regular reporting on security posture and operational risks<br>Business Continuity & Disaster Recovery Develop and maintain:Disaster Recovery plans Backup and restore strategies Conduct periodic DR testing and readiness assessments Ensure resilience of critical business systems (including ERP platforms)<br>IT Projects & Vendor Management Deliver infrastructure and security-related projects (cloud, network, resilience) Ensure smooth transition of projects into operations Manage vendors and service providers:Cloud providers Telecom partners Managed services (e.g., SOC) Ensure SLA compliance and alignment with enterprise standards<br>Team Leadership Lead and develop IT infrastructure, operations, and security team Promote accountability, knowledge sharing, and operational discipline Ensure proper documentation and eliminate single points of failure<br>Qualifications & Experience12–15 years in IT Infrastructure, Operations, or Cybersecurity Minimum 5 years in a managerial role Strong experience in hybrid IT environments (on-prem + cloud) Hands-on knowledge of ITIL practices and enterprise IT operations Experience in cybersecurity operations and tools<br>Preferred Qualifications ITIL v4 certification Azure certifications Experience in manufacturing or industrial environments<br>Key Skills Strong leadership and decision-making capabilities Structured, process-driven mindset Excellent problem-solving and incident management skills Ability to balance security, performance, and business needs
Established in 2008, Geidea epitomises customer focused empowerment and commercial success through continuous innovation Geidea makes best in class digital payment solutions available for all by attracting and leveraging the best creative & entrepreneurial talent in the market Our solutions give any business the chance to get ahead and reach for more no matter their size or maturity. Our technology mirrors our people - Smart, Innovative & Forward Thinkingwww.geidea.net<br>To maintain competitive advantage as we grow, we are currently looking for new Junior IT Auditor.<br>Job purpose:Responsible for audit activities, including the execution of internal audits, monitoring the resolution of outstanding observations, and presenting findings to senior management. The role entails identifying and evaluating risks, formulating tailored recommendations, and conducting audits to strengthen risk mitigation, ensure regulatory compliance, and enhance operational efficiency.<br>Key accountabilities and decision ownership:Independently perform Technology audits covering Cybersecurity, Data privacy, Business Continuity, IT Application controls, IT Planning, Implementation, etc. Conduct Follow-up activity on the observations previously identified. Evaluate control design and operating effectiveness, develop queries or scripts to extract data as needed, and benchmark functions against best practices. Develop relevant audit programs & procedures including Risk & Control Matrix (RCM). Conduct process reviews through stakeholder interviews, data validations, and document analysis.<br>Must have technical/professional qualifications:0 to 2 years of experience in IT internal auditing. Bachelor’s degree in information technology, Business Information Systems, Computer Science, or a related field. Experience in the fintech, banking, or telecommunications sectors is highly desirable. Professional certifications such as Comp TIA Security+ are preferred.<br>Our values guide how we think and act - They describe what we care about the most Customer first - It’s embedded in our design thinking and customer service approach Open - Openness allows us to constantly improve and evolve Real - No jargon and no excuses! Bold - Constantly challenging ourselves and our way of thinking Resilient – If we fail, we bounce back stronger than before Collaborative - We know that we can achieve a lot more as a team We are changing lives by constantly striving for a better solution Click apply below and become part of the Geidea story
Eram Talent is seeking a proactive and detail-oriented IT Administrative Analyst to support the day-to-day administration, reliability, and continuity of digital systems, user devices, and classroom technology. Reporting to the Operations Manager, the role is responsible for managing IT systems, supporting end users, maintaining digital platforms, coordinating hardware and audio-visual technologies, and ensuring operational readiness across the school environment. The successful candidate will also provide operational support to cross-functional teams, contributing to the efficient delivery of academic and administrative activities. The ideal candidate has experience in IT systems support, device management, and digital operations, preferably within an educational environment. Key Responsibilities<br><br>Administer and support core digital platforms, including Student Information Systems (SIS), Learning Management Systems (LMS), Google Workspace, and communication platforms. Manage user accounts, permissions, and system access while ensuring compliance with security and data protection policies. Monitor system performance, troubleshoot technical issues, and escalate incidents when required. Configure, deploy, maintain, and support school-owned devices, including laptops, i Pads, and shared peripherals. Coordinate device inventory, repairs, warranties, replacements, and lifecycle management. Provide operational support for classroom and shared-space audio-visual systems, including projectors, displays, sound systems, and conferencing equipment. Support technology setup and troubleshooting for lessons, meetings, school events, and assemblies. Assist with academic year preparation, including user onboarding, class creation, device allocation, and system configuration. Maintain accurate documentation of systems, devices, licences, warranties, and vendor support activities. Coordinate with external vendors for hardware, software, and AV support services. Support continuity planning, system security, and incident response in accordance with organisational policies. Collaborate with Academic, Admissions, HR, Finance, and Operations teams to support digital and operational requirements. Assist with reporting, operational coordination, and technology-related projects across the organisation. Ensure compliance with safeguarding, data protection, confidentiality, and acceptable use policies.<br><br><br>Requirements<br><br>Qualifications & Requirements<br><br>Bachelor's degree or diploma in Information Technology, Computer Science, Information Systems, or a related field. Minimum 7 Years of Experience in IT support, systems administration, or digital operations. Hands-on experience supporting laptops, i Pads, and end-user devices. Familiarity with Google Workspace, Student Information Systems (SIS), Learning Management Systems (LMS), or similar platforms. Experience supporting audio-visual equipment and classroom technology is an advantage. Strong organisational, documentation, and problem-solving skills. Excellent communication and interpersonal skills with the ability to support non-technical users. Previous experience in an educational or school environment is preferred.
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>The purpose of this position is to plan and support the technology infrastructure needs for the Saudi Arabia Team. This support includes manufacturing systems support (hardware and software), laptops, desktops, servers, networks, security, voice, printers, desktop and business software. Principal Duties and Responsibilities: The primary duties consist of the following: Planning of hardware, software assets for a given budget cycle. Budget requests will be reviewed by USA IT. Support the Musco team regarding daily IT needs for all departments. Implement IT standards from USA regarding implementation of new hardware or software. Ensure that Musco data stays protected and that can be recovered in the event of a disaster. Maintain computer equipment used by Team Members and Production to meet required uptime. Adhere to established IT Security requirements and Incident Response procedures.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Knowledge of the following Office 365 Applications Citrix XenApp Windows Desktop Operating System Windows Server 2019, 2022, 2025 AutoCAD Sonicwall Firewall technologies 8x8 Cloud Phone System Network technologies like Wifi, Ethernet, Cat 6, Single mode fiber, TCP/IP Network hardware configuration and support Printer support</p><p>Other Special Requirements: On occasion may need to support the Musco Gulf Team (i.e. Abu Dhabi, Qatar) which may require travel. Ability to speak fluent English in addition to local Arabic language.</p><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>POSITION SUMMARY Install, configure, manage, maintain, test, evaluate, and repair computer networks, workstations, support server system(s), supporting hardware/software, user accounts, and computer/telephone rooms. Train/instruct users in proper use and security of all systems. Troubleshoot/repair/resolve technical problems/issues related to computer hardware/software/LAN and WAN/internet. Respond to program error messages. Provide network communications support and technical guidance. Refer major problems to vendors/technicians. Analyze, recommend, and implement process improvements. Consult with others to assess/analyze/resolve computing needs and system requirements. Inspect, test, and diagnose computer equipment/systems. Plan and coordinate information technology-related equipment installations, moves, additions, changes, and system enhancements. Plan, coordinate, and implement network security measures. Provide end-user support for all applications. Plan and manage disk space for entire network. Maintain accurate inventory of all technological devices. Enter commands and activate controls on computers and equipment. Ensure backup tapes are locked in a fireproof safe. Follow all company policies and procedures, report accidents, injuries, and unsafe work conditions to manager. Maintain confidentiality of proprietary information; protect company assets. Address guests service needs; assist other employees. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Serve as role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop and maintain positive working relationships with others; support team to reach common goals. Ensure adherence to quality expectations/standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds. Stand, sit, or walk for extended periods of time. Enter and locate information using computers/ Point of Sale (POS) systems. Move up and down stairs/ramps. Perform other reasonable job duties as requested by Supervisors.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Education: Technical, Trade, or Vocational School Degree. Related Work Experience: At least 2 years of related work experience. Supervisory Experience: No supervisory experience. License or Certification: None</p><p></p></section>