JavaScript Jobs in Saudi

About Alchemy Global Alchemy Global is a consulting firm specializing in performance enhancement, operational optimization, and strategic transformation. We collaborate with organizations across various sectors to design practical, data‑driven solutions that strengthen decision‑making and deliver measurable, sustainable impact. Our work is grounded in structured methodologies, analytical rigor, and a professional culture that prioritizes clarity, collaboration, and continuous improvement. Position Overview The IT Auditor will be responsible for planning, executing, and reporting on technology audits across a wide range of environments, with a focus on IT General Controls (ITGC), IT Application Controls, Cybersecurity, IT Infrastructure, and Business Continuity Management (BCM). The role requires strong analytical skills, professional judgment, and the ability to work within consulting engagements for government and enterprise client Job requirement: Bachelor’s degree in Information Systems, Computer Science, Accounting, or related field. Minimum of 4 years of experience in a consulting firm performing IT audits or technology risk engagements. Professional IT audit certification (e.g., CISA, CRISC, or equivalent). Experience auditing ITGC, IT Application Controls, Cybersecurity controls, IT Infrastructure, and BCM frameworks. Strong understanding of COBIT, ISO 27001, NIST, ITIL, and related standards. Experience working with government or semi‑government entities is preferred. Strong communication skills and ability to present findings to technical and non‑technical stakeholders.

Scope of Position:The IT Administrator is responsible for managing daily IT operations at Sitaf Foods, ensuring that employees are equipped with the necessary devices, systems access, and support to perform their roles effectively.<br>Key Responsibilities:IT Asset & Inventory Management Maintains an accurate inventory of all IT assets, including laptops, peripherals, and software licenses Tracks issuance, returns, and lifecycle of devices and licenses Conducts periodic inventory checks and ensures compliance with company policies User Support & Provisioning Issues laptops, email accounts, and required software licenses to employees Manages IT requirements for employee onboarding and offboarding Provides first-level IT support for hardware, software, and connectivity issues License & System Administration Administers Microsoft 365 accounts, email systems, and user licenses Monitors license usage and ensures optimal allocation ERP System Support Provides first-line support for Microsoft Dynamics Business Central Assists users with troubleshooting ERP-related issues Coordinates with external vendors for advanced support Vendor Coordination Acts as the primary point of contact with IT vendors and service providers Coordinates procurement, maintenance, and support activities for IT equipment and services IT Operations & Continuous Improvement Keeps systems and processes aligned with current technology standards Supports improvements and implementation of IT tools and system Manages and monitors server infrastructure Oversees CCTV systems and camera maintenance Supports implementation of IT policies and procedures Delivers internal awareness and IT training sessions when required<br>Qualifications & Skills:Bachelor’s degree or diploma in Information Technology, Computer Science, or related field3–5 years of relevant experience in IT administration or support Working knowledge of Microsoft Dynamics Business Central or similar ERP systems Experience with Microsoft 365 administration and IT asset management Strong troubleshooting and problem-solving capabilities Advanced Microsoft Office skills (Excel, Power Point and Outlook) Ability to provide internal training on Microsoft Office applications Knowledge of CRM, CPM or similar business systems is considered an advantage Effective communication skills and ability to support non-technical users Fluent in English

<h3 >About the Opportunity</h3> <p >King Fahd University of Petroleum &amp; Minerals (KFUPM) invites applications for full-time faculty positions within the Department of Information Systems and Operations Management. This opportunity is for an <strong >Assistant, Associate, or Full Professor</strong> based in Dhahran, Saudi Arabia. The university seeks dedicated academics to contribute to its robust educational and research environment.</p> <h3 >Areas of Specialization</h3> <p >The department is seeking candidates with demonstrated expertise in specific areas across Information Systems and Operations Management. Applicants should highlight their specialization within these fields.</p> <ul > <li ><strong >Information Systems:</strong> Systems Analysis and Design, Business Analytics, Data Management, Management Support Systems (DSS, ES, EIS, ANN, etc.), E-Commerce &amp; Digital Business Models, AI in Business and Society, Internet Technologies and Web Applications, Digital Transformation.</li> <li ><strong >Operations Management:</strong> Supply Chain and Logistics Management, Operations Management, Quantitative Methods, Optimization, Simulation, Stochastic Modeling, Management Sciences, Decision Sciences and Risk Analysis.</li> </ul> <h3 >Key Responsibilities</h3> <p >Faculty members are expected to engage actively in teaching, research, and student mentorship. A strong commitment to quality education and student interaction is essential for this role.</p> <ul > <li >Teach undergraduate and graduate courses relevant to their field of specialization.</li> <li >Advise and mentor students on academic and career paths.</li> <li >Supervise Master of Science (MS) and Doctor of Philosophy (PhD) theses and dissertations.</li> <li >Develop and lead funded research programs appropriate to their area of expertise.</li> </ul> <h3 >Candidate Profile and Requirements</h3> <p >Prospective candidates must meet the following academic and professional criteria to be considered for these faculty positions:</p> <ul > <li >An earned ** from a reputable academic institution.</li> <li >A strong record of published research in peer-reviewed journals or conferences.</li> <li >Demonstrated experience in supervising the research of graduate students.</li> <li >Relevant teaching experience at the university level.</li> <li >Teaching and/or industrial experience in the respective areas of Information Systems or Operations Management.</li> </ul> <h3 >Compensation</h3> <p >King Fahd University of Petroleum &amp; Minerals offers competitive tax-free salaries. Compensation will be determined based on the qualifications and experience of the successful candidate.</p> <h3 >Application Information</h3> <p >Interested applicants are encouraged to submit their applications for consideration. Further details regarding the application process can be found on the King Fahd University of Petroleum &amp; Minerals official careers portal.</p>

Müller's Solutions is on the lookout for an Emerging Technologies Support Specialist who will play a vital role in providing technical support and guidance for our innovative technology solutions. In this position, you will interact with clients and internal teams to resolve issues related to emerging technologies and ensure that our solutions are effectively implemented and utilized.<br><br>As an Emerging Technologies Support Specialist, you will leverage your technical knowledge to assist clients in understanding and optimizing technology applications, and provide support for cutting-edge tools and platforms.<br><br>Key Responsibilities:<br><br>Provide technical support to clients using emerging technologies, including AI, IoT, and blockchain solutions Assist in troubleshooting issues and resolving technical problems efficiently Collaborate with internal teams to identify and document common issues and resolutions Conduct training sessions and webinars for clients to enhance their understanding of emerging technologies Stay updated on the latest advancements in emerging technologies to provide informed support Assist in the development of user guides, FAQs, and documentation for technology solutions UI/UX testing<br><br>Requirements<br><br>Requirements:<br><br>Bachelor's degree in Computer Science, Information Technology, or a related field2-4 years of experience in technical support or a similar role, preferably in emerging technologies Familiarity with technologies such as artificial intelligence, IoT, and blockchain Strong problem-solving skills with the ability to diagnose and resolve technical issues Excellent communication skills, both written and verbal, to effectively engage with clients and stakeholders Ability to work independently and as part of a collaborative team<br><br>Preferred Qualifications:<br><br>Experience working with technology support tools and platforms Basic knowledge of programming or scripting languages Certifications in any relevant emerging technologies<br><br>Benefits<br><br>Why Join Us:<br><br>Opportunity to work with a talented and passionate team.<br><br>Competitive salary and benefits package.<br><br>Exciting projects and innovative work environment.

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>About the Role We are seeking a highly skilled Senior AI Engineer (Arabic Speaker) to join our growing AI and Data Science team in Riyadh. The ideal candidate will have strong expertise in Artificial Intelligence, Generative AI, Machine Learning Operations (MLOps), and Cloud-based AI Platforms , with proven experience in designing, developing, deploying, and managing enterprise-grade AI solutions. The successful candidate will play a key role in building scalable AI systems, implementing GenAI applications, operationalizing machine learning models, and collaborating with business stakeholders to deliver innovative AI-driven solutions that create measurable business impact. Key Responsibilities AI &amp; Machine Learning Development Design, develop, train, and deploy machine learning and deep learning models for enterprise use cases. Build and optimize predictive analytics, NLP, recommendation systems, and intelligent automation solutions. Develop AI-powered applications leveraging Large Language Models (LLMs) and Generative AI technologies. Fine-tune foundation models and implement Retrieval-Augmented Generation (RAG) architectures. Evaluate and benchmark AI models to ensure performance, scalability, and reliability. Generative AI Engineering Design and implement enterprise GenAI solutions using OpenAI, Azure OpenAI, Claude, Gemini, Llama, Mistral, and other LLM platforms. Develop conversational AI solutions, intelligent assistants, and knowledge management systems. Build prompt engineering frameworks and optimize prompts for business use cases. Implement vector databases and semantic search solutions. Develop AI agents and autonomous workflows using modern AI orchestration frameworks. MLOps &amp; AI Operations Design and implement end-to-end MLOps pipelines for model training, deployment, monitoring, and lifecycle management. Automate model deployment using CI/CD pipelines and infrastructure-as-code practices. Monitor model performance, drift detection, retraining strategies, and operational KPIs. Establish AI governance, model versioning, reproducibility, and compliance standards. Implement scalable AI platforms supporting multiple business units. Cloud &amp; Platform Engineering Deploy AI/ML workloads on cloud platforms such as Azure, AWS, GCP, or OCI. Manage containerized AI environments using Docker and Kubernetes. Design scalable AI infrastructure supporting high-volume enterprise workloads. Optimize cloud resources, performance, and operational costs. Data Engineering &amp; Integration Collaborate with data engineering teams to build AI-ready data pipelines. Integrate AI solutions with enterprise applications, APIs, databases, and business platforms. Ensure data quality, security, privacy, and compliance with organizational standards. Stakeholder Management Engage with business stakeholders to identify AI opportunities and translate business requirements into technical solutions. Present AI solution architectures, recommendations, and project outcomes to technical and non-technical audiences. Mentor junior AI engineers, data scientists, and platform engineers. Required Technical Skills Artificial Intelligence &amp; Machine Learning Machine Learning Deep Learning Natural Language Processing (NLP) Predictive Analytics Computer Vision (preferred) Reinforcement Learning (preferred) Generative AI Large Language Models (LLMs) Retrieval-Augmented Generation (RAG) Prompt Engineering AI Agents &amp; Multi-Agent Systems Fine-Tuning and Model Optimization Vector Databases (Pinecone, Weaviate, ChromaDB, FAISS) LangChain, LlamaIndex, Semantic Kernel, CrewAI, AutoGen MLOps MLflow Kubeflow Airflow Model Monitoring &amp; Observability CI/CD for ML Feature Stores Model Registry Experiment Tracking Model Governance Cloud Platforms Microsoft Azure AWS Google Cloud Platform (GCP) Oracle Cloud Infrastructure (OCI) Preferred Containers &amp; DevOps Docker Kubernetes Git GitHub Actions Jenkins Terraform Infrastructure as Code Programming Languages Python (Mandatory) SQL Bash/Shell Scripting Java or C# (Preferred) Qualifications Bachelor's Degree in Computer Science, Artificial Intelligence, Data Science, Engineering, or a related discipline. Master's Degree in AI, Machine Learning, Data Science, or related field is highly preferred. Experience Requirements 6 8 years of experience in AI/ML Engineering, Data Science, or AI Platform Engineering. Minimum 3+ years of hands-on experience implementing Generative AI solutions. Proven experience building and operationalizing machine learning models in production environments. Strong experience implementing enterprise MLOps frameworks and practices. Experience working with cloud-native AI services and modern AI platforms. Preferred Certifications Microsoft Azure AI Engineer Associate AWS Machine Learning Specialty Google Professional Machine Learning Engineer OCI AI Foundations Associate Kubernetes Certifications (CKA/CKAD) Databricks Machine Learning Professional Soft Skills Strong analytical and problem-solving skills. Excellent communication and stakeholder management abilities. Ability to work effectively in cross-functional and multicultural environments. Strong ownership, accountability, and leadership mindset. Passion for innovation and continuous learning. Ability to communicate fluently in both Arabic and English. Mandatory Requirements Native or Fluent Arabic Speaker. 6 8 years of relevant AI/ML engineering experience. Hands-on expertise in Generative AI and MLOps. Strong Python programming skills. Experience deploying AI solutions in enterprise production environments. Willingness to work onsite in Riyadh, Saudi Arabia.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Native or Fluent Arabic Speaker.</li><li>6 8 years of relevant AI/ML engineering experience.</li><li>Hands-on expertise in Generative AI and MLOps.</li><li>Strong Python programming skills.</li><li>Experience deploying AI solutions in enterprise production environments.</li><li>Willingness to work onsite in Riyadh, Saudi Arabia.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Fortinet Security Engineer Location: Riyadh, Saudi Arabia Employment Type: Full-Time / Contract Experience Required: 3 5 Years Domain: Cybersecurity / Network Security / Security Operations Note : Must be Saudi National Job Summary We are seeking a skilled and experienced Fortinet Security Engineer to join our cybersecurity team. The successful candidate will be responsible for the implementation, administration, maintenance, monitoring, and troubleshooting of Fortinet security solutions across the enterprise environment. The role requires hands-on expertise in Fortinet technologies including FortiAuthenticator, FortiEDR, FortiClient EMS/VPN, FortiWeb WAF, FortiMail, and FortiSandbox , ensuring the security, availability, and optimal performance of the organization s security infrastructure. The ideal candidate will have strong knowledge of identity management, endpoint security, email security, web application protection, threat detection, and incident response. Key Responsibilities Security Platform Administration Deploy, configure, administer, and maintain Fortinet security solutions across enterprise environments. Manage and optimize FortiAuthenticator, FortiEDR, FortiClient EMS/VPN, FortiWeb, FortiMail, and FortiSandbox platforms. Monitor system health, availability, and performance of security infrastructure. Perform regular upgrades, patching, backups, and configuration reviews. Identity &amp; Access Management Implement and manage Single Sign-On (SSO) and Multi-Factor Authentication (MFA) solutions using FortiAuthenticator. Integrate authentication services with Active Directory, LDAP, RADIUS, and other identity management systems. Manage user access policies and authentication workflows. Endpoint &amp; Remote Access Security Administer FortiEDR for endpoint protection, threat detection, and incident response. Manage FortiClient EMS and VPN services to ensure secure remote access for users. Investigate endpoint security incidents and implement remediation measures. Web &amp; Email Security Configure and maintain FortiWeb Web Application Firewall (WAF) to protect web applications against cyber threats. Manage FortiMail email security services, including anti-spam, anti-malware, and email protection policies. Analyze security logs and implement corrective actions for identified vulnerabilities. Threat Detection &amp; Incident Response Monitor security alerts, investigate incidents, and coordinate response activities. Utilize FortiSandbox for malware analysis and advanced threat detection. Collaborate with SOC teams to identify, contain, and remediate security threats. Support vulnerability management and security hardening initiatives. Integration &amp; Security Operations Integrate Fortinet solutions with SIEM platforms and other security monitoring tools. Support implementation of Fortinet Security Fabric architecture. Participate in security assessments, audits, and compliance activities. Maintain security documentation, SOPs, architecture diagrams, and operational procedures. Required Technical Skills Fortinet Security Technologies FortiAuthenticator (SSO/MFA) FortiEDR FortiClient EMS &amp; VPN FortiWeb (WAF) FortiMail FortiSandbox Fortinet Security Fabric Security &amp; Infrastructure Identity and Access Management (IAM) Single Sign-On (SSO) Multi-Factor Authentication (MFA) Endpoint Detection &amp; Response (EDR) Email Security Web Application Security Malware Analysis Threat Detection &amp; Incident Response Networking &amp; Integration TCP/IP Networking DNS, DHCP VPN Technologies LDAP, Active Directory, RADIUS SIEM Integration SSL/TLS Certificates Network Security Fundamentals Security Operations Security Monitoring Log Analysis Vulnerability Management Incident Investigation Security Best Practices Cybersecurity Frameworks and Standards Qualifications Bachelor s Degree in Computer Science, Information Security, Information Technology, Engineering, or a related discipline. Relevant cybersecurity certifications are highly preferred. Experience Requirements 3 5 years of hands-on experience with Fortinet security solutions. Proven experience implementing and managing enterprise security platforms. Experience with authentication systems, endpoint security, email security, and web application security. Experience integrating security solutions with Active Directory, LDAP, SIEM, and third-party platforms. Experience supporting production security environments and handling security incidents. Preferred Certifications Fortinet NSE Certifications (NSE 4, NSE 5, NSE 6, or equivalent Fortinet Certifications) Fortinet Certified Professional (FCP) Fortinet Certified Solution Specialist (FCSS) Security+ CEH CISSP (Preferred for senior candidates) Soft Skills Strong analytical and troubleshooting skills. Excellent problem-solving and incident investigation abilities. Good communication and documentation skills. Ability to work independently and within cross-functional teams. Strong attention to detail and security-focused mindset. Ability to manage multiple priorities in a fast-paced environment. Preferred Candidate Profile Hands-on expertise across multiple Fortinet product suites. Experience working in enterprise or managed security environments. Strong understanding of cybersecurity operations and security architecture. Experience supporting compliance, audit, and risk management initiatives. Proactive approach to security monitoring and continuous improvement. Must-Have Skills FortiAuthenticator FortiEDR FortiClient EMS/VPN FortiWeb WAF FortiMail FortiSandbox Active Directory / LDAP Integration SIEM Integration Security Incident Response Networking &amp; Security Fundamentals Experience 3 5 years of relevant Fortinet Security Engineering experience. Share</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Bachelor s Degree in Computer Science, Information Security, Information Technology, Engineering, or a related discipline. Relevant cybersecurity certifications are highly preferred. Experience Requirements 3 5 years of hands-on experience with Fortinet security solutions. Proven experience implementing and managing enterprise security platforms. Experience with authentication systems, endpoint security, email security, and web application security. Experience integrating security solutions with Active Directory, LDAP, SIEM, and third-party platforms. Experience supporting production security environments and handling security incidents. Preferred Certifications Fortinet NSE Certifications (NSE 4, NSE 5, NSE 6, or equivalent Fortinet Certifications) Fortinet Certified Professional (FCP) Fortinet Certified Solution Specialist (FCSS) Security+ CEH CISSP (Preferred for senior candidates) Soft Skills Strong analytical and troubleshooting skills. Excellent problem-solving and incident investigation abilities. Good communication and documentation skills. Ability to work independently and within cross-functional teams. Strong attention to detail and security-focused mindset. Ability to manage multiple priorities in a fast-paced environment. Preferred Candidate Profile Hands-on expertise across multiple Fortinet product suites. Experience working in enterprise or managed security environments. Strong understanding of cybersecurity operations and security architecture. Experience supporting compliance, audit, and risk management initiatives. Proactive approach to security monitoring and continuous improvement. Must-Have Skills FortiAuthenticator FortiEDR FortiClient EMS/VPN FortiWeb WAF FortiMail FortiSandbox Active Directory / LDAP Integration SIEM Integration Security Incident Response Networking &amp; Security Fundamentals Experience 3 5 years of relevant Fortinet Security Engineering experience.</p><p></p></section>

<p>Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions. Apply now for the Healthiness Early Talents Program IT based in Riyadh, Saudi Arabia.</p><p>Your role:</p><ul><li>You will have opportunities for career advancement and professional growth.</li><li>You will have mentorship from experienced professionals and industry leaders.</li><li>You will have exposure to diverse projects and functional areas.</li><li>You will have networking opportunities with peers and management, including senior leadership.</li><li>You will have comprehensive learning and development resources.</li></ul><br><p>Who we are:</p><p>We are a team of more than 71,000 highly dedicated Healthiness in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.</p><p>How we work:</p><p>When you join Siemens Healthiness, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in everyone s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.&nbsp;</p><p>As an equal opportunity employer, we welcome applications from individuals with disabilities. We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. Please create a profile within our talent community and subscribe to personalized job alert that will keep you posted about new opportunities.</p><p><strong>Desired Candidate Profile</strong></p><p>Bachelor s degree in information technology, Computer Science, or any related field. Early career professional (0-2 years of experience) with academic exposure to IT infrastructure, systems support, networking, cybersecurity, or software applications. Strong analytical and problem-solving abilities, with the capability to troubleshoot technical issues and provide effective IT solutions. Excellent communication and interpersonal skills, with the ability to collaborate effectively with IT teams, end users, and internal stakeholders while providing technical support. Proactive and eager to learn, with demonstrated capability in supporting system operations, user access management, IT documentation, and technology improvement initiatives. Adaptable and flexible, able to thrive in fast-paced environments while managing multiple technical tasks, learning new technologies, and maintaining high standards of service quality and security.</p>

<h3 >About the Role</h3> <p >Hilton is seeking an <strong >Information Systems Manager (Pre-opening)</strong> for its Hilton Airport property in Dammam, Eastern region. This full-time role involves leading IT strategy and operations, ensuring system performance and security, and supporting hotel operations during the pre-opening phase and beyond. The position requires 5-10 years of relevant experience.</p> <h3 >Key Responsibilities</h3> <ul > <li >Support the design and execution of IT initiatives across multiple properties, aligning with area, cluster, and corporate objectives in collaboration with the Area Director of Technology Services.</li> <li >Monitor, diagnose, and adjust performance on LAN and network servers, managing upgrades, directory structures, and preventive maintenance to optimize security, compliance, and system reliability.</li> <li >Identify and implement solutions for user concerns related to personal computing, software applications, and network connectivity, providing training and support.</li> <li >Oversee the implementation, maintenance, and upgrades of IT infrastructure, ensuring compliance with Hilton Technology Network (HTN) standards and certification requirements, including managing shared technology resources and backup procedures.</li> <li >Assist with the execution of major system implementations, including workstation and server refreshes, Wi-Fi, PBX, and point-of-sale installations, ensuring projects are completed on time and within budget.</li> <li >Work closely with property management to ensure smooth IT operations, maintain critical site systems, and troubleshoot issues efficiently to minimize downtime.</li> <li >Recruit, train, supervise, coach, and mentor team members; conduct performance evaluations, provide professional development opportunities, and recognize achievements.</li> </ul> <h3 >Qualifications and Experience</h3> <ul > <li >A minimum of 5-10 years of experience in information systems management or a related field.</li> <li >Demonstrated passion for hospitality.</li> <li >Ability to act with integrity and uphold ethical standards.</li> <li >Proven leadership skills to inspire and guide teams.</li> <li >Strong commitment to teamwork and collaborative outcomes.</li> <li >A sense of ownership and accountability for responsibilities.</li> <li >Focus on timely execution and disciplined approach to tasks.</li> </ul> <h3 >About Hilton</h3> <p >Hilton is a global hospitality leader recognized for its award-winning workplace culture. The company has welcomed over 3 billion guests worldwide, adhering to its founding vision of spreading the light and warmth of hospitality. Hilton has been repeatedly recognized on the World’s Best Workplaces list by Great Place to Work and Fortune, offering a suite of world-class brands and a commitment to providing exceptional guest experiences.</p> <h3 >Work Environment</h3> <p >This role is based at the Hilton Airport property in Dammam, Eastern region, and is a full-time position. The Information Systems Manager will work within a team environment, contributing to the overall success of hotel operations and technology infrastructure.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>POSITION SUMMARY<br>Install, configure, manage, maintain, test, evaluate, and repair computer networks, workstations, support server system(s), supporting hardware/software, user accounts, and computer/telephone rooms. Train/instruct users in proper use and security of all systems. Troubleshoot/repair/resolve technical problems/issues related to computer hardware/software/LAN and WAN/internet. Respond to program error messages. Provide network communications support and technical guidance. Refer major problems to vendors/technicians. Analyze, recommend, and implement process improvements. Consult with others to assess/analyze/resolve computing needs and system requirements. Inspect, test, and diagnose computer equipment/systems. Plan and coordinate information technology-related equipment installations, moves, additions, changes, and system enhancements. Plan, coordinate, and implement network security measures. Provide end-user support for all applications. Plan and manage disk space for entire network. Maintain accurate inventory of all technological devices. Enter commands and activate controls on computers and equipment. Ensure backup tapes are locked in a fireproof safe.<br>Follow all company policies and procedures, report accidents, injuries, and unsafe work conditions to manager. Maintain confidentiality of proprietary information; protect company assets. Address guests’ service needs; assist other employees. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Serve as role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop and maintain positive working relationships with others; support team to reach common goals. Ensure adherence to quality expectations/standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds. Stand, sit, or walk for extended periods of time. Enter and locate information using computers/ Point of Sale (POS) systems. Move up and down stairs/ramps. Perform other reasonable job duties as requested by Supervisors.<br>PREFERRED QUALIFICATIONS<br>Education: Technical, Trade, or Vocational School Degree.<br>Related Work Experience: At least 2 years of related work experience.<br>Supervisory Experience: No supervisory experience.<br>License or Certification: None<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The IAM/PAM Consultant is responsible for designing, assessing, and improving identity and access control frameworks, with a focused emphasis on privileged access management. This role defines the target-state architecture for both IAM and PAM environments and drives the implementation of secure, compliant, and operationally sound access practices across the organization. Key Responsibilities</p><p>Architecture &amp; Design</p><ul><li>Design the target-state architecture for Identity &amp; Access Management (IAM) and Privileged Access Management (PAM), with particular focus on high-risk privileged access scenarios.</li><li>Define onboarding standards and integration requirements across directory services, MFA, and Single Sign-On (SSO) platforms, including end-to-end access lifecycle processes.</li></ul><p>Privileged Access Operations</p><ul><li>Establish operational baselines for privileged access governance, covering password and key vaulting, credential rotation, approval workflows, session control and recording, and emergency "break-glass" access procedures.</li><li>Define a secure approach for third-party and OEM privileged access, including vendor remote access controls and governance frameworks.</li></ul><p>Assessment &amp; Compliance</p><ul><li>Assess current IAM/PAM configurations against industry best practices and NCA ECC (Essential Cybersecurity Controls) requirements.</li><li>Identify gaps and deliver clear, prioritized remediation actions with practical implementation guidance.</li></ul><p>Monitoring &amp; SOC Integration</p><ul><li>Define monitoring requirements and alert use-cases for integration with SOC/SIEM platforms, including detection of privileged misuse, anomalous access patterns, and high-risk behavior indicators.</li></ul><p>Documentation &amp; Knowledge Transfer</p><ul><li>Produce comprehensive configuration guides, Standard Operating Procedures (SOPs), and technical documentation for IT and security teams.</li><li>Deliver structured training and knowledge transfer sessions to ensure operational teams can sustain and manage the implemented controls.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Proven experience in IAM/PAM design and implementation within enterprise environments.</li><li>Hands-on experience with leading PAM platforms (e.g., CyberArk, BeyondTrust, Delinea/Thycotic).</li><li>Strong understanding of directory services (Active Directory, LDAP), MFA solutions, and SSO protocols (SAML, OAuth, OIDC).</li><li>Familiarity with NCA ECC and regional cybersecurity compliance frameworks.</li><li>Experience integrating PAM monitoring with SIEM/SOC environments.</li><li>Ability to produce clear technical documentation and deliver knowledge transfer to diverse audiences.</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Job Purpose The role is responsible for overseeing IT systems operations across the Bank’s Saudi branches, implementing agreed IT plans, and supporting the development and enhancement of the technology infrastructure required to support the Bank’s operations.<br> The position oversees the availability, performance, continuity, and efficiency of banking systems, payment platforms, applications, databases, networks, and related infrastructure, while ensuring alignment with the Bank’s IT strategy, policies, regulatory requirements, business needs, and technological developments.<br> Key Responsibilities Participate in developing IT policies and procedures for the Saudi branches in alignment with the Bank’s overall IT direction and in coordination with Head Office IT.<br> Implement the approved IT strategy, annual objectives, and operational plans within agreed budgets and in coordination with Head Office IT and the CEO – Saudi Branches.<br> Lead and supervise the IT team, set annual objectives, monitor day-to-day performance, evaluate employees, and support their professional development.<br> Participate in the evaluation and selection of IT systems, hardware, services, and technology solutions, including the technical and financial assessment of vendor proposals and tenders.<br> Oversee data backup activities and ensure business continuity, including management of the primary data center and disaster recovery site and maintaining effective connectivity and data synchronization between both locations.<br> Assess current and future business and user requirements and coordinate the development and enhancement of IT systems and infrastructure.<br> Regularly monitor the availability, reliability, continuity, and performance of information systems, communication platforms, operating systems, networks, and related technology infrastructure.<br> Review and analyze system incidents and prepare relevant reports covering banking systems, payment applications, databases, backup solutions, and communication systems, ensuring that root causes are identified and appropriate corrective actions are implemented.<br> Keep abreast of technological developments and ensure that appropriate information security, confidentiality, and protection measures are applied across systems, devices, and networks.<br> Manage relationships with technology vendors and service providers, ensuring compliance with contractual obligations, service requirements, and agreed timelines.<br> Ensure that daily IT operations are performed in accordance with approved policies, procedures, controls, and delegated authorities.<br> Review operational and control reports as well as internal and external audit findings and ensure that appropriate corrective actions are taken.<br>corrective actions.<br> Qualifications &amp; Experience Bachelor’s degree in Computer Engineering, Software Engineering, Computer Science, or a related field.<br> Minimum of 10 years of relevant IT experience , including at least 3 years in a managerial or supervisory role .<br> Excellent command of written and spoken English.<br> Strong knowledge of operating systems, network infrastructure, and enterprise IT environments.<br> Strong knowledge of banking systems and payment platforms.<br> Knowledge of database management and supporting programming languages.<br> Good understanding of risks associated with electronic banking services and technology operations.<br> Knowledge of applicable banking regulations, regulatory requirements, and relevant legal frameworks.<br> Experience in budget planning and management.<br> Key Competencies Strong leadership and people-management skills.<br> Analytical and problem-solving capabilities.<br> Strong planning and organizational skills.<br> Effective communication and interpersonal skills.<br> Ability to motivate teams and promote collaboration.<br> Strong understanding of IT policies, procedures, controls, and governance requirements.<br> Ability to perform effectively in a demanding and fast-paced environment.<br></span> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> 5+ years </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

Position - IT Project Manager. Reports to : Head of IT Operations. Business Line/ Department : IT Operations/IT.<br>Job Dimensions:Number of Staff Supervised (Direct Reports): As per approved OS.<br>Job Purpose: The Job Holder is Responsible to Plans, executes, and closes IT projects across Almanea’s technology portfolio, ensuring delivery on time, within budget, and to defined quality standards. Manages cross-functional stakeholders from initiation through to post-implementation review.<br>Job Deliverables - Accountability Project charter (scope, objectives, stakeholders). Project management plan (schedule, budget, resources, risks). Project status reports (progress, risks, issues). Work breakdown structure (WBS) & project schedule. Risk register & issue tracking reports. Project closure report (outcomes, lessons learned).<br>Duties : Project Planning & Delivery Define project scope, objectives, deliverables, and success criteria in alignment with business requirements. Develop detailed project plans, resource schedules, and risk registers. Track and report project progress against baseline plans; escalate deviations promptly. Stakeholder Management Manage communication with business units, IT teams, and senior leadership throughout the project lifecycle. Facilitate steering committee and project status meetings. Produce clear project status reports and executive dashboards. Risk & Issue Management Identify, assess, and proactively mitigate project risks and issues. Maintain a live risk and issue log with agreed owners and mitigation actions. Escalate high-impact risks to the Head of IT Operations and CTO. Project Governance Ensure all projects adhere to Almanea’s IT project governance framework. Conduct post-implementation reviews and document lessons learned. Manage project budgets and ensure financial controls are maintained.<br>Note: The principal accountabilities listed above are an illustrative list and not an exhaustive list. Additional responsibilities may be added from time to time depending on organizational requirements.<br>QUALIFICATIONS, EXPERIENCE: Minimum Qualification :Bachelor’s degree in IT, Business, Engineering, or related field. Certified in PMP or PRINCE2 Practitioner (mandatory). Agile/Scrum certification preferred. Minimum Experience Minimum Experience of 5–7 years in IT project management. Retail or consumer electronics experience advantageous. Proven experience is a must. Other Requirement (Skills Set) End-to-end IT project management in a retail or enterprise environment Project management tools: MS Project, Jira, or equivalent Risk management and dependency mapping Stakeholder communication and executive reporting Agile and waterfall methodologies Arabic (Native/Professional) · English (Professional)

Job Title : IT Service Manager. Business Line/ Department : IT Operations / IT. Reports to - Head of IT Operations.<br>Job Purpose:The Job Holder is Responsible for drives IT service management processes across the Almanea IT Division, ensuring ITIL-aligned delivery of incident, problem, change, asset, and service level management. Acts as the process guardian to maintain service quality and governance.<br>Job Deliverables - Accountability Description :Deliverables IT service catalog & SLA definitions (services, scope, service levels) SLA performance reports (availability, response time, resolution KPIs) Incident & problem management reports (RCA, trends, major incidents) Service desk performance dashboards (tickets, resolution, backlog) Service improvement plan (CSI roadmap) Customer/service satisfaction reports (user feedback, service quality metrics).<br> Know How (applying of knowledge & skills in job tasks) Duties ITSM Process Ownership Own and continuously improve ITIL-aligned processes: incident, problem, change, release, and asset management. Maintain and update ITSM process documentation, workflows, and operating procedures. Chair the Change Advisory Board (CAB) and govern all change records. Service Level Management Define, agree, and manage SLAs and OLAs with business units and IT teams. Produce regular service performance reports with trend analysis for the Head of IT Operations. Proactively identify service quality issues and drive corrective action plans. ITSM Tooling Administer and optimize the ITSM platform. Configure workflows, dashboards, and reporting to support operational needs. Service Catalogue Management Maintain and evolve the IT Service Catalogue, ensuring services are clearly defined and communicated. Onboard new services and retire obsolete services following a structured process.<br>Note: The principal accountabilities listed above are an illustrative list and not an exhaustive list. Additional responsibilities may be added from time to time depending on organizational requirements.<br>Qualification and Experience : <br>Minimum Qualification Bachelor’s degree in IT, Computer Science, or related field Certified in ITIL 4 Foundation (mandatory); ITIL 4 Managing Professional preferred. Minimum Experience Minimum Experience of 6–8 years in IT service management roles. Retail or consumer electronics environment preferred. Proven experience is a must. Other Requirement (Skills Set) ITIL 4 process design and implementation. ITSM platforms: Service Now, Jira SM, or equivalent. SLA/OLA definition and management. Change and release management in a retail environment. Analytical skills for service reporting and trend analysis. Arabic (Native/Professional) · English (Professional).

Overview:The IT Support Specialist is responsible for providing first-level technical support to users, ensuring the availability, reliability, and proper operation of IT systems and services. The role focuses on incident resolution, user support, system troubleshooting, and maintaining IT service quality in line with defined SLAs and organizational policies.<br>Key Responsibilities:Provide technical support to end users for hardware, software, network, and application-related issues. Respond to and resolve incidents and service requests through ticketing systems within agreed SLAs. Install, configure, and maintain end-user devices including laptops, desktops, printers, and mobile devices. Troubleshoot operating systems, office applications, email, and collaboration tools. Support user account management, including access provisioning, password resets, and permission changes. Assist in maintaining IT assets, inventory records, and documentation. Escalate complex or unresolved issues to appropriate technical teams while ensuring proper follow-up.<br>Talent Profile:Bachelor’s degree in computer science, Information Technology, Network Engineering, or a related field. Minimum 2 years of relevant experience in IT support, help desk, service desk, or technical support.<br>Job Nature:SITE, Project-Based.<br>In addition to the monthly salary, SITE provides you these Benefits:Social allowance. Mobile allowance. Medical Insurance employee, his/her family, and parents.

We have an Immediate Job opportunity for IT Project Manager (IT Development)<br>Job Role: IT Project Manager (IT Development) Job Location: Riyadh, KSAExperience : 8 to 20 Years Notice Period: Immediate to 30 days<br>About Company At Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Synechron’s progressive technologies and optimization strategies span end-to-end Artificial Intelligence, Consulting, Digital, Cloud & Dev Ops, Data, and Software Engineering, servicing an array of noteworthy financial services and technology firms. Through research and development initiatives in our Fin Labs we develop solutions for modernization, from Artificial Intelligence and Blockchain to Data Science models, Digital Underwriting, mobile-first applications and more. Over the last 20+ years, our company has been honored with multiple employer awards, recognizing our commitment to our talented teams. With top clients to boast about, Synechron has a global workforce of 15,000+, and has 58 offices in 21 countries within key global markets. For more information on the company, please visit our website or Linked In communit<br>Diversity, Equity, and Inclusion Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and an affirmative-action employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference’ is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more. All employment decisions at Synechron are based on business needs, job requirements, and individual qualifications, without regard to the applicant’s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected.<br>Job Description:8+ years of experience in Software Project Manager Should have substantial experience in IT Development Good to have experience in managing projects within the realms of Artificial Intelligence, IoT, Data Science. Proficiency in project management software tools. Should be proactive leader who can oversee technical projects from inception to completion, ensuring they align with business objectives and are delivered on time, within scope, and budget. Lead and manage multiple technical projects, ensuring alignment with business goals. Develop comprehensive project plans that merge customer requirements with company goals and coordinate various technical personnel during all project phases. Monitor project progress continuously and make detailed scheduled reports on measurable items, such as milestones and deliverables. Collaborate with cross-functional teams to ensure resource availability and allocation. Develop and manage project budgets and resource allocation, ensuring financial objectives are met. Foster strong relationships with stakeholders, providing regular updates and addressing any concerns.<br>Required Skills:Familiarity with agile and waterfall project management methodologies. Communicate proactively with all involved personnel to provide encouragement, identify problems, create solutions, and implement efficiency improvements. Experience with risk management and strategic planning. Utilize industry best practices, techniques, and standards throughout the entire project. Should have PMP or equivalent project management certification.<br>Qualifications:Bachelor’s or Master’s degree in computer science, Information Systems, or related field<br>Soft Skills:Excellent communication and leadership skills. Strong interpersonal and collaboration skills. Ability to work under pressure and meet tight deadlines. Positive attitude and strong work ethic.

Job Purpose<br><br>The IT Support Specialist provides effective IT assistance across all aspects of the business and will provide the advanced support to the IT Administration team and Management. He/ She is responsible for supporting and maintaining the of all IT-related hardware/software. The position provides exposure to complete range of IT-related projects and activities and day to day operations.<br><br>Key Responsibilities<br><br>Diagnoses & resolves technical hardware and software issues. Support all the site(s) IT activities and the local IT site operations. Install, configure, troubleshoot computers, mobile devices (IOS and Android). End to end knowledge on IOS and Android Features and supporting skills. Installs, configures maintains printers, copiers, AV systems, Meeting room equipment, Microsoft Teams, Zoom clients. Configures official email via internet on mobile phone devices. Perform periodic patch management for all computers and fix if any errors. Ensures business related software applications are installed and updated timely. Requests, follows-up, configures, operates and monitors site internet connection. Implement corporate polices in the site and escalate in case of any conflicts. Good in ITIL Process knowledge and provide the end user support within SLA and criticality. Performs other duties as required. Safeguard AMICO Information s as per Information protection requirement. Report an Information Security incident timely manner and take action as per IT Security team recommendation. Support implementing IT Infrastructure and Security products and its compliance. Participate and support an information security awareness, training and educational activities, Participate and support an information security risk assessments and controls selection activities , Participate and support an Information security audits and remediation. Participate and support an information security awareness, training and educational activities, Participate and support an information security risk assessments and controls selection activities , Participate and support an Information security audits and remediation. Participate and support relating to contingency planning, business continuity management and IT disaster recovery in conjunction with relevant functions and third parties. Comply with IT Policies (Governance and IT Security) and comply with all applicable system and security controls /Clause and LAWs. Prioritize Information security activities and ensure it is part of day to day responsibilities.<br><br>Why Join Us<br><br>At AMICO, we believe in fostering a diverse and inclusive workplace. We recognize the value that different perspectives and experiences bring to our company.<br><br>As part of our commitment to diversity, we encourage applications from all individuals as part of our inclusive hiring practices.<br><br>This initiative is part of our broader diversity agenda aimed at creating a balanced and innovative workforce<br><br>Skills: WAN, WIFI, Windows Client OS, i OS, MAC and Android, Analytical, IT

We are looking for a IT Support Engineer to join our IT team and support our day-to-day operations. The ideal candidate will have a basic technical background, good communication skills, and a passion for troubleshooting and solving technical issues.<br><br>You will be responsible for supporting incident management, coordinating with relevant IT teams, following up on technical issues, and ensuring incidents are properly tracked and resolved.<br><br>This is a great opportunity for someone who is looking to build their career in IT Support and Incident Management within a fast-paced environment.<br><br>Key Responsibilities<br><br> Log, categorize, prioritize, and track IT incidents. Coordinate with IT Support, Network, Store Operations, and resolver teams. Monitor incident progress and follow up to ensure timely resolution. Communicate incident updates to affected users and stakeholders. Escalate incidents at risk of SLA breach to the Incident Manager. Maintain accurate incident records and ITSM documentation. Support incident reporting, trend analysis, and problem management activities<br><br><br>Requirements<br><br>Diploma in Information Technology (IT) or a related field. Good English communication skills. Previous experience in IT Support or a related field is preferred. Willingness to work in shifts. Available to work on a full-time basis. Good communication and problem-solving skills

We are looking for an experienced IT Project Manager to lead and deliver IT projects successfully, ensuring alignment with scope, timelines, budget, and business objectives.<br>Key Requirements:5+ years of relevant IT Project Management experience. Bachelor’s degree in Computer Science, IT, or a related field – Must. Strong experience in Agile/Scrum project management. Proven experience managing IT projects end-to-end, from initiation through delivery. Strong stakeholder management, communication, and project planning skills. Experience managing scope, timelines, risks, resources, and budgets. Experience in ERP and/or AI projects is preferred. PMP certification is preferred. Currently based in Riyadh, Saudi Arabia – Must.

Key Responsibilities• Execute daily cybersecurity operational tasks, maintaining adherence to established security policies and operational risk management frameworks.• Perform routine maintenance and support for Public Key Infrastructure (PKI) components and systems.• Verify that technical implementations and proposed service changes comply with existing security policies and regulatory standards.• Identify and report potential cyber risks to senior team members during implementation and daily operations.• Maintain and perform routine configuration and patching of various security tools and solutions (e.g., vulnerability scanners, endpoint protection, SIEM).• Monitor the health, performance, and log data generated by security controls.• Monitor security consoles and alerts, assessing, and escalating potential security risks and threats to the appropriate team lead.• Assist in the initial containment and triage of security incidents following established incident response procedures.• Conduct scheduled vulnerability assessments using established tools and document findings for review and remediation planning.• Support security testing activities (e.g., penetration tests) and apply practical security best practice guidance during system configuration.• Work with internal and external auditors by providing necessary documentation and data to ensure compliance with regulatory and industry requirements.• Assist in addressing identified audit gaps and implementing corrective actions.• Produce clear, concise technical reports detailing monitoring activity, security tool status, and incident support efforts.• Maintains current knowledge of security threats, attack vectors, and evolving security technologies.• Performs other related operational security duties as assigned.<br>Requirements2-5 years’ experience in IT Security field in the payments or banking sector or any related areas.• A bachelor’s or master’s degree and Science in Information Security, Computer Degree Science, Engineering, or any related field.<br>Essential skills Promote and increase security awareness. Self-motivated must have initiative and ability to work with a team. Strong technical documentation skills Certification in a specific security framework Strong knowledge in Security systems. Outstanding technical research and problem-solving skills Strong communication skills that frequently work with other employees to identify risks and prevent future incidents Excellent organizational and time management skills.<br>Desired skills:Ability to communicate technical information to nontechnical personnel. Excellent in project management skills including ability to organize time and work on multiple tasks and follow-up An analytical mind and a keen eye for detail and desire to probe further into data.

Tech for People Unlocks the Future<br><br>At Devoteam, we believe that technology, combined with strong human values, can actively drive change for the better. Discover how Tech for People is shaping the future, creating a positive impact on individuals and the world around us. With over 25 years of passion for technology and a presence in 18+ countries across EMEA and beyond, we are committed to leveraging innovation, expertise, and human-centric values to make a difference.<br><br>Devoteam Culture & Values:<br><br>True innovation is born from a powerful culture, fused with meaningful values.<br><br>Culture:<br><br>Fair and courageous<br><br><br>Everyone is treated fairly – this fuels bravery. At Devoteam, we always make fair decisions. We listen and are willing to be challenged, taking courageous decisions as a result. We help our employees to progress at every step and congratulate those who deserve it.<br><br>Ambition and results <br><br><br>Ambition is nurtured at every step – this drives results. We are ambitious entrepreneurs with a taste for performance, growth and celebrating success. Commitments are always kept as we seek to achieve profitable growth to create value and employment. We aim to bring as much value as possible to our clients, at every touchpoint.<br><br>Learning and innovating <br><br><br>Curiosity and learning are at our core – this stimulates innovation. At Devoteam, we are curious. We learn and embrace innovation constantly to meet challenges and build partnerships of excellence.<br><br>Caring and sharing <br><br><br>A caring attitude is infused into our culture – this encourages sharing. We believe in the power of teams, we promote support and collaboration.<br><br>At Devoteam, we care about our teams and want to work in a positive, productive environment. We support the development of talent and careers,<br><br>Because alone, we go faster – but together, we go further.<br><br>Values:<br><br>Respece Frankness Passion<br><br><br>To know more about us, please visit: www.devoteam.com.<br><br>Job Description<br><br>IT Governance and Service Management is responsible for driving IT assessments, creating strategic recommendations, and developing IT policies, processes, and procedures. This role leads IT governance, ITSM, and IT quality management training initiatives, while also designing IT service catalogs and organizational structures. The specialist manages ITIL and ISO/IEC 20000 implementation projects, supports pre-sales activities, and assists in proposal development. The role requires a deep understanding of IT service management frameworks, organizational design, and project management, with a focus on improving IT efficiency, compliance, and service delivery.<br><br>Key Responsibilities:<br><br>Conduct IT Assessments and Develop Strategic Recommendations Lead comprehensive IT assessments to evaluate current systems, infrastructure, and processes. Provide actionable recommendations to enhance IT efficiency, compliance, and alignment with organizational goals. Develop a structured IT roadmap for long-term success and digital transformation. Design and Implement IT Policies, Processes, and Procedures Spearhead the design and implementation of robust IT governance policies, frameworks, and processes to ensure operational excellence, risk management, and compliance with industry standards. Tailor processes to enhance performance and maintain consistency across the IT organization. Lead IT Governance, ITSM, and IT Quality Management Training & Awareness Initiatives Manage and deliver engaging training sessions and workshops focused on IT governance, IT Service Management (ITSM), and IT quality management best practices. Foster a culture of IT excellence by building awareness across all levels of the organization on the importance of IT compliance, security, and quality management. Design and Build Comprehensive IT Service Catalogs Develop and maintain a detailed and user-friendly IT Service Catalog, ensuring all IT services are accurately defined, categorized, and aligned with business needs. Work closely with business units to ensure the catalog reflects real-time service offerings and processes. Establish IT Organizational Structure with Defined Roles and Responsibilities Design a future-proof IT organizational structure, including clear roles and responsibilities. Ensure alignment with business goals and the efficient management of resources. Develop job descriptions and define key performance indicators (KPIs) to measure success. Lead and Manage ITIL and ISO/IEC 20000 Implementation Projects Oversee the implementation of ITIL frameworks and ISO/IEC 20000 certification processes. Manage cross-functional teams to ensure the successful deployment of service management practices that meet industry standards and improve service delivery. Participate in Pre-Sales Activities and Present IT Governance & ITSM Solutions Engage in pre-sales activities by collaborating with sales teams to effectively communicate the value proposition of IT governance and ITSM solutions to potential clients. Provide expert insights on how these frameworks can drive efficiency, compliance, and business transformation. Support Proposal Preparation and Presentation Assist in the preparation and presentation of proposals to prospective clients, tailoring solutions to their specific needs. Demonstrate in-depth knowledge of IT governance frameworks, ITSM, and other relevant IT services to build compelling business cases. <br><br><br>Qualifications<br><br>Proven expertise in IT governance &ITSM frameworks (COBIT, ITIL, ISO/IEC 20000, etc). Strong project management skills, particularly in IT Governance, ITSM and ISO/IEC 20000 implementations. Excellent communication and presentation abilities. Strong understanding of organizational design, roles, and responsibilities in IT. Experience leading and delivering IT training and awareness sessions. Ability to collaborate with cross-functional teams and senior management. Relevant certifications (e.g., ITIL 4 Master, ITIL 4 Managing Professional, ITIL V3 Expert, ISO/IEC 20000 Lead Implementer, COBIT Design and Implementation, CGEIT, etc.) are a plus. <br><br><br>Additional Information<br><br>Business Unit: <br><br>Strategy & Transformation<br><br>Level:<br><br>Mid - Senior Level