Customer Service Jobs - Makkah Saudi

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>lead the generation of actionable insights by developing advanced data mining and analytical models that align with the company s commercial and operational objectives, this role includes overseeing the deployment of sophisticated data analytics and business intelligence tools, with a particular emphasis on improving data-driven decision-making across the Commercial, Marketing, Omni-Channel, and Operations teams. Additionally, ensure the seamless integration of data analytics into all business functions, maintaining data integrity while providing effective training and support to empower users.</p><p>Accountabilities:</p><ul><li>Advanced Analytics &amp; Data Science Translate complex analytical and predictive model outputs into actionable business insights that support strategic and operational decision-making.</li><li>Develop, maintain, and enhance advanced predictive and machine learning models using data science and analytics tools.</li><li>Monitor, test, retrain, and optimize models to ensure accuracy, relevance, and business impact.</li><li>Design and execute experiments and analytical initiatives to validate business hypotheses and identify growth opportunities.</li><li>Automate model monitoring, reporting, and performance tracking to improve efficiency and governance.</li><li>Lead the development and management of customer, marketing, loyalty, personalization, churn, propensity, forecasting, and behavioral analytics models.</li><li>Drive pricing, promotion, and market intelligence analytics to support commercial performance and decision-making.</li><li>Integrate internal and external data sources to generate comprehensive business and market insights.</li><li>Identify and prioritize opportunities where analytics and data science can create measurable business value.</li><li>Business Intelligence &amp; Analytics Solutions Lead the development and enhancement of business intelligence solutions, dashboards, and performance reporting tools.</li><li>Define, implement, and maintain key performance indicators (KPIs) and analytics frameworks aligned with business objectives and industry best practices.</li><li>Oversee the selection, evaluation, and implementation of analytics and business intelligence technologies.</li><li>Ensure successful integration of analytical models and insights into operational and business processes.</li><li>Support cross-functional projects by providing analytics expertise and ensuring timely delivery of business outcomes.</li><li>Review solution designs and oversee testing activities to ensure business requirements are fully met.</li><li>Leadership &amp; Stakeholder Management Collaborate with business leaders, technology teams, and key stakeholders to maximize the value and utilization of data and analytics platforms.</li><li>Drive continuous improvement in reporting, analytics, and data-driven decision-making capabilities across the organization.</li><li>Lead user enablement initiatives, including training and adoption of analytics tools and dashboards.</li><li>Foster strong cross-functional relationships to ensure alignment between business needs and analytics solutions.</li><li>Governance, Documentation &amp; Compliance Maintain technical documentation, user guides, processes, and operational procedures to support analytics solutions and knowledge transfer.</li><li>Ensure data security, confidentiality, and compliance through appropriate governance and access controls.</li><li>Promote data quality, integrity, and best practices across all analytics initiatives.</li></ul><p>Work Environment:</p><ul><li>Indoors: 100%</li><li>Outdoors: 0%</li><li>Days off: 2 Days Off</li><li>Working Hours: 8:00 AM 6:00 PM (1 hour break)</li></ul><p>Job Requirements:</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Education: Bachelor s degree in a related Data &amp; Analytics field (BI, MIS, IS, ) Bachelor s degree in business (Marketing, Financials, ) complemented with IT Certifications and on job experience</li><li>Experience: 5 6 Years of Experience</li><li>Computer Skills: Business Intelligence software knowledge Data Reporting Tools (SQL Basics). MS Office Suite (Advanced)</li><li>Languages: English - Arabic</li></ul><p></p></section>

<p><h4>Exceptional hospitality starts with you</h4> <p>Picture yourself brightening someone’s day. When you join our hotels team, that’s exactly what you’ll do every time you come to work! As an assistant room service manager, you’re not just overseeing the seamless execution of daily banquet operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.</p> <p>As an assistant room service manager, you will oversee all food and beverage operations including restaurants, bars, cafe, room service, conference and banqueting, and kitchens to ensure quality and service by performing the following tasks to the highest standards:</p> <ul> <li>Manage the food and beverage service to consistently meet high standards as defined by the hotel and Hilton brand standards</li> <li>Effectively control the flow of customers and the interaction between the front and back-of-house throughout service</li> <li>Ensure team members maximize all sales opportunities</li> <li>Ensure team members consistently maintain brand standards and high levels of customer service</li> <li>Handle all customer inquiries in an appropriate and professional manner</li> <li>Accurately manage all transactions during service</li> <li>Manage team member schedules, stock, and wastage levels</li> </ul> <h4>What it takes to make the stay</h4> <p>At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member: a passion for spreading the light and warmth of hospitality. Acting with integrity and always doing the right thing. Inspiring others through leadership. A belief that teamwork drives the best outcomes. A sense of ownership and accountability. And a focus on the now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.</p> <h4>How we’ll help you thrive</h4> <p>At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our team members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:</p> <ul> <li>Incredible travel perks – enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program</li> <li>Paid parental leave – because family matters. We offer paid leave for eligible team members, including partners and adoptive parents</li> <li>Crisis concierge – in times of loss, our crisis concierge offers a single, compassionate point of contact for both practical support and emotional care</li> <li>Mental health resources – your wellbeing comes first. Through our Care for All hub, we provide resources to help our team members care for themselves and their loved ones. In many countries, eligible team members receive free counseling and support through our Employee Assistance Program (EAP).</li> </ul> <p><em>*Benefits availability may vary depending on team member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.</em></p> <h4>Join an award-winning workplace culture</h4> <p>At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the team members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.</p> <p>Our award-winning culture has earned us repeated recognition on the world’s best workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.</p> <p>Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.</p></p><p></p>

<p>To provide a quality service to customers in respect to Check-In, Boarding, Special Services, Baggage Services, Ticket Desk and Emirates Lounge as per the criteria set forth by the Company s commercial, safety and security policies, standards and procedures. Ensure all operational criteria are completed within specified time frames as per applicable procedures. Identify and meet Emirates standard and special service requirements of the customers across key airport services touchpoints (including Lounge, Check-in, Arrivals, Boarding, and Ramp Operations) by adhering to the set service standards and procedures so that the customers are handled in a friendly and efficient manner. Adhere to the internal operating boarding procedures by ensuring that laid down boarding priorities, announcements, hand baggage removal, regular staff briefing and stationary/equipment availability before the flight. Post the flight, ensure flight coupon reconciliation and head count confirmation is in order to assist the smooth process of a safe and on time departure of EK flights to achieve EK standards and customer satisfaction. Ensure Premium passengers are always provided with the highest level of customer service. Greet passengers as they enter the Lounge and introduce them to all aspects of the Lounge product, advising them of all available services and offering assistance where required to maintain customer loyalty. Liaise with service providers and supervise staff, overseeing catering, cleaning, and maintenance operations, so that service standards are met and maintained. Assist operational staff in a proactive manner from time to time based on the directions of the shift in charge/Airport Services Manager with the airport operations to ensure passenger needs are met by undertaking various operational functions across key airport services touchpoints (Check-in, Arrivals, Boarding, Lounge and Ramp Operations.). Guide and advise team members to ensure that superior customer service levels are upheld and assist the process of ensuring the safe and on-time departure of EK flights. To liaise and monitor the Emirates Chauffeur drive company on arrival and departure. Ensure eligible customers are provided with this service on arrival and any customers that require assistance are met on departure. Ensure the expeditious and accurate completion of all reports &amp; statistical data including passenger trends, meal wastage and recording of inwards goods and confirmation of invoices. Undertake daily/weekly stock control. Control expenditure on food, beverages &amp; other consumables in order to minimise waste and unnecessary costs while still meeting the needs of EK passengers. Identify any potential areas of development with product delivery and address this with the Airport Services Manager. Undertake various administrative functions and other duties as directed from time to time by the Lounge Supervisor, Airport Services Manager and other senior staff on duty. Work with lounge Supervisor in developing lounge menu changes. Cover during the absences of the Lounge Supervisor ensuring that optimum customer service levels are maintained. Respond to queries and complaints in an efficient and timely manner to restore passenger confidence. Oversee the arrival of bags into the baggage hall, ensuring priority bags are first on the carousel and assist customers with missing or damaged bags referring them to Emirates GHA to complete necessary paperwork and follow up on missing bags for Premium customers ensuring customers are kept fully informed. To monitor queues at check-in ensuring priority given to Premium customer card holders. To assist and deal with any excess baggage and visa issues that may arise. Assist in dealing with any problems such as, keeping customers informed of any delays, disruptions and denied boarding including the implementation of the 'Options' scheme. Assist with the preparation and completion of pre and post flight documentation and complete all relevant station statistical information and filing. Ensure all safety instructions are always compiled with and report any damage to aircraft, ULDS, immediately and assist with preparation of relevant reports. Cover the absence of check-in supervisor and prepare flight briefs regarding customer information ensuring that all staff, GHA and service providers are fully aware of this information. Ensure all operational areas are covered and that staff are aware of what is expected of them to ensure high levels of customer service in all operational areas. Support and cover the Emirates Ticket Desk functions and undertake ticketing/reservation duties to ensure seamless service to customers. Offer full range of Emirates products and services to all customers to maximize ticketing revenue. Issue tickets, EMD, EBT, make and amend reservations as and when necessary. Re-issue and re-calculate fares for customers changing itinerary and make any additional collection as required. Carry out Credit Card verification. Complete daily ticket sales returns and assist with banking duties as required.</p><p><strong>Desired Candidate Profile</strong></p><p>Minimum O level or equivalent. Must have completed relevant and recognized professional training courses in Customer Services and Handling, Ground Operations and Reservations, Fares &amp; Ticketing. Qualification Given the specific requirements at outstations, a minimum of 3 years? airline industry experience is required. Knowledge/Skills: Knowledge of a Departure Control System and Computerized Reservation System. Knowledge of check-in procedures. Customer Service Delivery. Fluent in spoken and written English and local language. Proficiency in Microsoft Office applications. Must have the right to live &amp; work in KSA.</p>

<h3 >About the Guest Experience Expert Role</h3> <p >Marriott International is seeking a <strong >Guest Experience Expert At Your Service</strong> to join our team. This full-time role is based in Makkah, Saudi Arabia, with opportunities across Jeddah and Makkah. The position focuses on creating memorable and unique experiences for guests, extending beyond standard check-in and check-out procedures.</p> <h3 >Role Purpose and Scope</h3> <p >The Guest Experience Expert takes the initiative to deliver a comprehensive range of services, guiding guests throughout their entire stay. This role empowers individuals to operate within their designated space, addressing guest needs and operational requirements to ensure every interaction feels like an integral part of the overall guest experience.</p> <h3 >Key Responsibilities</h3> <ul > <li >Process operational needs efficiently and accurately.</li> <li >Address guest requests promptly and effectively.</li> <li >Complete all required reports.</li> <li >Share information regarding local area highlights with guests.</li> <li >Ensure a safe work environment for all.</li> <li >Adhere to all company policies and procedures.</li> <li >Maintain strict confidentiality of sensitive information.</li> <li >Protect company assets.</li> <li >Uphold established quality standards in all aspects of service.</li> </ul> <h3 >Workplace Standards and Physical Demands</h3> <ul > <li >Maintain a professional uniform, personal appearance, and communication style.</li> <li >Ability to stand, sit, or walk for extended periods.</li> <li >Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.</li> <li >Perform other reasonable job duties as requested by management.</li> </ul> <h3 >Qualifications and Requirements</h3> <ul > <li ><strong>Education:</strong> High school diploma or *** equivalent.</li> <li ><strong>Related Work Experience:</strong> No prior related work experience is required for this position.</li> <li ><strong>Supervisory Experience:</strong> No supervisory experience is required.</li> <li ><strong>License or Certification:</strong> No specific license or certification is required.</li> </ul> <h3 >Application Information</h3> <p >This full-time position offers an opportunity to contribute to Marriott International's commitment to exceptional guest service in Makkah and Jeddah. Salary details will be discussed during the interview process.</p>