Customer Service Jobs in Saudi

Position Overview We are looking for a motivated Service Desk Agent to join our IT support team. The ideal candidate will provide first-level technical support to end-users, troubleshoot IT-related issues, and ensure timely resolution of incidents and service requests while delivering an excellent customer support experience.<br>Responsibilities Provide first-line technical support for hardware, software, network, and application-related issues. Log, categorize, prioritize, and resolve incidents and service requests in accordance with established SLAs. Diagnose and troubleshoot common IT issues using remote support tools and standard troubleshooting procedures. Escalate complex or unresolved issues to the appropriate Level 2 or specialized support teams. Maintain accurate documentation of incidents, resolutions, and user interactions within the service management system. Communicate effectively with end-users by providing timely updates and ensuring a high level of customer satisfaction. Assist with user account management, password resets, and basic system administration tasks. Contribute to the knowledge base by documenting recurring issues and solutions.<br>Requirements2–3 years of experience in an IT Service Desk, Help Desk, or Technical Support role. Bachelor's degree in Computer Science, Information Technology, or a related field. Strong knowledge of Windows operating systems, Microsoft Office 365, and common desktop applications. Basic understanding of networking concepts, Active Directory, and IT support best practices. Familiarity with ITSM tools such as Service Now, Jira Service Management, or similar ticketing systems is an advantage. Excellent troubleshooting, communication, and customer service skills. Ability to prioritize tasks, work under pressure, and manage multiple support requests simultaneously. ITIL Foundation certification is a plus. Saudi Nationals are encouraged to apply

Job Title: Director of Customer / Patient Experience & Administration<br><br>Department: Sport Medicine Center<br><br>Reports To: Senior Sport Medicine Director<br><br>Role Summary<br><br>The Customer / Patient Experience & Administration Director is responsible for overseeing the end-to-end patient journey and all front-of-house and administrative operations across the healthcare organization.<br><br>The role ensures exceptional patient experience, efficient administrative processes, and seamless coordination between clinical and operational teams.<br><br>Reporting to the Senior Sport Medicine Director, this position drives service excellence, operational efficiency, and patient-centered culture across registration, call centers, scheduling, billing support, and customer relations.<br><br>Key Responsibilities<br><br> Customer / Patient Experience Strategy Design and implement a customer /patient experience strategy aligned with organizational values and quality standards. Map and optimize the end-to-end customer / patient journey (access, appointment, arrival, clinical screening, treatment, discharge, and follow-up, and digital engagement). Lead customer /patient satisfaction improvement programs. Oversee customer/patient feedback systems, surveys, complaints, and resolution processes. Administrative Operations Oversee all administrative and front-desk functions including registration, scheduling, medical records, call center, and patient coordination. Ensure efficient services flow, accurate data capture, and timely documentation. Standardize SOPs for admissions, discharge, referrals, and insurance coordination. Monitor capacity, waiting times, and service level performance. Integration with Clinical, Rehab & Performance Work closely with all the departments and functions to ensure experience is embedded in care delivery. Ensure consistent experience standards across physicians, therapists, coaches, nurses, and front-line teams. Lead interdisciplinary experience governance forums. Customer /Patient Engagement & Communication Lead individual and patient liaison services and manage escalations and complex cases. Ensure clear, compassionate communication with individuals, patients and families. Coordinate multilingual services and accessibility support where required. Develop customer /patient engagement, retention, and loyalty programs. Lead communication, education, and experience personalization strategies. Oversee customer /patient communities, athlete support programs, and long-term care relationships. Quality, Compliance & Governance Ensure administrative processes comply with healthcare regulations, accreditation standards (CBAHI, JCI), and data privacy requirements. Implement quality assurance audits for patient experience and administrative services. Collaborate with GRC and Clinical Quality teams on patient rights and safety standards. Digital Customer /Patient Experience Oversee digital touchpoints including appointment systems, customer portals, mobile apps, and CRM platforms. Drive automation and paperless workflows to improve access, efficiency, and satisfaction. Performance Management & Reporting Define KPIs for customer /patient experience and administration (waiting time, complaints, first-call resolution, no-show rate). Develop dashboards and reports for the senior sport medicine director and executive leadership. Use data to drive continuous improvement initiatives. Team Leadership & Development Lead and develop teams across reception, call center, patient relations, and administrative services. Ensure training in service excellence, communication, privacy, and healthcare regulations. Build a culture of empathy, professionalism, and accountability. Cross-Functional Coordination Work closely with Medical, Nursing, Finance (RCM), IT, and Marketing teams to ensure a seamless patient journey. Support service line expansion, new clinic openings, and operational readiness from a patient experience perspective. Build a patient-centric culture across the organization. Design and oversee service excellence training for all staff (clinical and non-clinical). <br><br>Qualifications<br><br>Bachelor's degree in Healthcare Administration, Business Administration, Hospitality Management, or related field. Master's degree preferred (MHA, MBA, Service Design, Healthcare Quality). 8+ years of experience in healthcare operations, patient experience, or service excellence roles. Strong knowledge of healthcare regulations, accreditation standards, and patient rights. Proven leadership in customer experience, administration, and service operations. <br><br>Core Competencies<br><br>Patient-Centered Service Design Healthcare Administration & Operations Customer Experience (CX) Leadership Process Optimization & Digital Enablement Communication & Conflict Resolution Performance Management & Analytics Team Leadership & Culture Building Regulatory & Accreditation Compliance

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>Territory Customer Executive | Riyadh, Saudi Arabia</strong></p><br><br> <br> <p><strong>About&nbsp;Almarai:&nbsp;</strong>Founded in 1977, Almarai Company is the world’s largest vertically integrated dairy company and the largest food and beverage manufacturing and distribution company in MENA. Headquartered in Riyadh, Almarai Company is ranked as the number one FMCG Brand in the MENA region and the market leader in all its categories across GCC, Egypt, and Jordan.&nbsp;Over five decades of sustainable growth, Almarai has consistently provided nutritious and healthy products to consumers of all ages, driven by its core principle: <strong>“Quality you can trust.</strong>”&nbsp;Almarai has expanded its product range to include, in addition to dairy products, juices and beverages, baked goods, poultry, infant formula, dates, fish and seafood, and bottled water, under more than 20 brands such as Almarai, L’usine, 7DAYS, ALYOUM, Nuralac, Farm’s Select, Ice Leaf, Almira, Seama, Oska, IVAL, Almara Pro, Premier Chef, Bakemart, and others.&nbsp;</p><br><br> <br> <p>Almarai currently employs over 43,000 Quality Makers, across the GCC, Egypt &amp; Jordan.&nbsp;In&nbsp;2025,&nbsp;Almarai&nbsp;reported&nbsp;net&nbsp;income&nbsp;of&nbsp;SAR&nbsp;2.4&nbsp;billion&nbsp;on&nbsp;sales&nbsp;of&nbsp;SAR&nbsp;22&nbsp;billion.</p><br><br> <br> <p><strong>About the Role: </strong>To Deliver Food Service Sales Objectives by building business relationship with customers. achieving targets in designated territory. maintaining business development with FS customers and create positive growth.<br></p><br><br> <ol> <li>Follow up price approvals to ensure products are sold as per the agreed negotiated terms</li> <li>Log his daily visits and customer activities to report end of the day progress to his line manager</li> <li>Review customer sales dashboard to take the required action upon market visits</li> <li>Follow up internally to ensure products are scheduled for delivery</li> <li>Coordinate with finance team and his line manager to update on customer collection status</li> </ol> <p><strong>Requirements:</strong></p><br><br> <ul> <li>Must be holding bachelor’s degree.</li> <li>1-2 years’ Experience in Sales and customer service.</li> <li>Good proficiency in English &amp; Arabic&nbsp;</li> <li>Must have competencies such as:&nbsp;Communication Skills,&nbsp;Selling capability,&nbsp;Negotiation and problem-solving skills, Basic Computer Skills and reporting.</li> </ul> <br> <p>Almarai offers a competitive package, generous leave, medical coverage, discretionary bonus, training, and development etc.</p><br><br> <br> <p>This is a great opportunity to join a successful and expanding global business, offering an excellent remuneration and benefits package.</p><br><br> <br> <br> <br><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

Senior Technical Customer Success Manager – Industrial Cybersecurity<br>About the Role The Senior Technical Customer Success Manager serves as a trusted technical advisor to industrial customers throughout their engagement lifecycle, ensuring they achieve maximum value from a leading industrial cybersecurity platform.<br>Working closely with customer stakeholders, security teams, and internal cross-functional teams, the successful candidate will support platform adoption, operationalization, and optimization while aligning technical outcomes with business objectives. This position combines deep expertise in OT cybersecurity with strong customer relationship management skills, helping organizations improve security maturity, reduce operational risk, and maximize the effectiveness of their cybersecurity investments.<br>Key Responsibilities Acts as the primary technical advisor for assigned customer accounts, supporting onboarding, implementation, and long-term platform success. Guides customers in integrating cybersecurity capabilities into existing operational workflows and security processes to achieve measurable business outcomes. Leads regular technical reviews, platform health assessments, roadmap discussions, and optimization initiatives to ensure continued customer value. Monitors customer adoption, platform utilization, and overall account health, proactively identifying risks and developing improvement plans where required. Collaborates with Customer Success, Professional Services, Support, Product, and Sales teams to deliver a seamless end-to-end customer experience. Provides expert guidance on OT cybersecurity best practices, industrial threat detection, and platform capabilities. Delivers technical workshops, training sessions, and executive briefings to both technical and business stakeholders. Supports customers across the region through occasional travel as business needs require.<br>Required Experience A minimum of three years' experience working within Operational Technology (OT) environments, including Industrial Control Systems (ICS), SCADA, or Distributed Control Systems (DCS). At least one year of experience in cybersecurity engineering, security operations, or incident response, preferably within critical infrastructure or industrial environments. Strong understanding of OT cybersecurity principles, industrial threat landscapes, risk management, and threat detection technologies. Experience with SIEM and security monitoring platforms such as Splunk, IBM QRadar, Forti SIEM, Elastic, or similar solutions. Knowledge of industrial networking concepts, including SPAN/TAP configurations, VLANs, firewalls, and network segmentation. Proven experience in a customer-facing technical role, with the ability to build trusted relationships and influence both technical and executive stakeholders. Excellent communication and presentation skills, with the ability to simplify complex technical concepts for diverse audiences.<br>Preferred Experience Previous experience in a Technical Account Management, Customer Success, Solutions Engineering, Resident Engineering, or post-sales consulting role. Experience supporting customers within critical infrastructure sectors such as energy, utilities, manufacturing, transportation, or oil & gas. Familiarity with industrial cybersecurity platforms, OT network visibility, and threat detection technologies is advantageous.

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Overview &amp; Responsibilities To ensure total alignment with client operational needs, EEE will assign a dedicated Customer Project Managers (CPM) to work closely with the Client. This role provides continuous support, improved communication, and proactive project management directly at Client sites and headquarters. When not deployed on field assignments, the primary location will be at the Client office in Al Jubail, with expectations for regular, scheduled site visits to all Client end-users and affiliate sites where the EEE fleet is installed. The Customer Project Manager coordinates the administrative, contractual, technical, and commercial aspects of field service and repair projects from initial inquiry to final billing and collection, directly producing service income for EEE. The incumbent manages multidisciplinary projects involving multiple EEE departments and product lines, as well as non-EEE products. On major projects, the CPM directly supervises and provides onsite project management for the installation, commissioning, overhaul, rerate/modifications, and troubleshooting of EEE and other OEM equipment (aligning with Field Service Project Manager requirements). This requires deep engineering knowledge to direct projects from inception (quote stage) to commissioning while ensuring execution remains strictly within budget. Stakeholder Engagement Matrix The CPM acts as the core liaison across internal departments, client divisions, and third-party compliance bodies: Internal EEE Contacts All levels of management and assigned personnel in: Field Service Operations Repair Shop Operations Service Parts Operations Technical Service Rerates and Modifications Aftermarket Sales Finance/Accounting Legal/Contract Administration HSE External Client Contacts Headquarters (HQ) departments HSE Procurement Engineering All key Affiliate sites Project, Third-Party &amp; Compliance Vendors Sub-contractors Service Providers Internal and external ISO &amp; HSE auditors Turnaround Project Management &amp; Field Support This role requires a wide range of independent action and decision-making throughout the entire project lifecycle (from RFQ to invoicing): Sales Integration &amp; Proposals: Support service sales operations when selling major field projects; technically support Sales teams and representatives during proposal presentations to customers. Collect data, understand scopes of work, conduct site surveys for technical/commercial proposals, and assist the Sales team with Terms &amp; Conditions (T&amp;Cs). Issue comprehensive technical proposals, including detailed work scopes, project plans, and manpower plans for Field Service projects. Costing, Pricing &amp; Resource Mobilization: Compile cost data for project man-hours, materials, and equipment required for implementation so the Sales team can establish commercial proposals and finalize job pricing. Plan jobs by scheduling and mobilizing personnel, tools, equipment, subcontractors, and goods; issue corresponding internal and external purchase orders and project order entries. Onsite Execution &amp; Supervision: Lead and coordinate EEE field activities at Client sites; manage onsite projects directly or actively support execution as an engineer. Supervise and schedule subcontractor teams for both major and minor projects. Brief all personnel (project managers, service engineers, technical representatives, subcontractors) prior to site work to ensure complete technical, commercial, and safety understanding. Outage &amp; Maintenance Planning: Support the Client with turnaround and maintenance planning; coordinate EEE bids for turnaround projects to ensure total alignment with Client requirements. Coordinate essential pre-turnaround activities, including spare parts planning, equipment surveys, and logistics. Project Controls &amp; Financial Management: Perform planning, technical detailing, and create work method statements to establish work requirements; manage projects dynamically within planned man-hours and financial budgets. Track project "extras" (additional working time, materials, etc.), initiate order amendment requests, and handle/log technical and commercial issues (including warranty handling and logging). Invoicing, Closure &amp; Access: Monitor project progress against contractual milestones to execute invoicing on progress payment orders; coordinate in-process cost tracking, initiate final invoicing upon completion, and assist in the collection of outstanding monies when necessary. De-brief teams post-job to establish internal lessons learned, implement/communicate discovered improvements, attend project closeout/lessons learned meetings with customers, and conduct self-assessments on assignments to improve products, processes, or quality systems. Maintain active, valid gate passes for all sites with an installed EEE fleet to ensure immediate emergency support when required. Equipment Condition, Lifecycle Support &amp; Technical Diagnostics Surveys &amp; Performance Monitoring: Conduct detailed on-site surveys and monitor equipment performance to share data-driven insights on reliability improvements. Technical Troubleshooting: Assist with equipment troubleshooting, failure analysis, Root Cause Analysis (RCA), and define preventative and corrective actions. Strategic Recommendations: Provide professional recommendations on maintenance, repair, spare parts strategies, modifications, and upgrades designed to extend equipment life, improve safety, or maximize efficiency. Quality, Safety, Compliance &amp; Risk Management System &amp; Safety Alignment: Perform all daily work in strict alignment with company guidelines as defined by the Quality and HSE management systems. Prepare necessary project risk assessments, safety documentation, and specialized rigging studies. Take an active, leading role in ensuring all work is executed safely to prevent injury to personnel or damage to equipment, including preparing and conducting on-site toolbox talks. Quality Control &amp; Nonconformity Prevention: Establish quality and documentation requirements for projects; initiate immediate action to prevent the occurrence of any nonconformity relating to products, processes, or the quality system. Risk &amp; Liability Management: Perform advanced planning to avoid field delays and protect profit margins.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Education, Domain Expertise &amp; Aptitudes Degree Requirement: Bachelor's degree in Mechanical Engineering or a closely related technical field (or an equivalent combination of education and hands-on experience). Years of Experience: 5 to 10 years of proven experience in the industry. Technical Domain Expertise: Direct experience working with steam turbines, process compressors, steam turbine generators, and auxiliary equipment, including a strong working knowledge of related industry standards. Broad familiarity with EEE product lines as well as rotating machinery manufactured by other OEMs. Technical &amp; Cognitive Aptitudes: Strong thermodynamic aptitude and mechanical aptitude for high-speed rotating machinery. Functional knowledge of system controls. Proficient in reading, interpreting, and understanding complex technical drawings, blueprints, layouts, and schedules. Proven ability to author highly technical field reports, root cause analyses, and work method statements. Commercial, Leadership &amp; Soft Skills Commercial &amp; Leadership Capabilities: Expertise handling the contractual, commercial, and administrative aspects of field jobs within an international turbomachinery environment. Strong supervisory skills necessary to direct, schedule, and coordinate diverse teams of 20 to 100 lead engineers, technical representatives, and labor personnel assigned to major site projects. Demonstrated selling and negotiation skills. Soft Skills &amp; Adaptability: Highly organized, self-motivated, flexible, and resilient when coping with a wide variety of tasks, shifting environments, and complex forms of contract. High level of comfort navigating cultural diversity and strict health and safety (HSE) management systems. Communication &amp; Relationship Management: Excellent verbal and written communication skills with a profound, professional command of the English language. Natural ability to nurture strong working relationships with internal and external contacts, backed by proven conflict resolution skills. Presentation &amp; Software Proficiency Presentation Skills: Ability to collect, analyze, and present data in a clear and coherent manner, utilizing appropriate mediums. Computer &amp; Software Systems: Advanced capability utilizing industry-standard software tools, including Microsoft Office Suite (specifically Excel), Project Management Software (MS Projects, Primavera), and Enterprise Systems/Databases (Oracle, Windchill, Lotus Notes).</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><strong>About GE Aerospace</strong></p> <p>Working at GE Aerospace means you are bringing your unique perspective, innovative spirit, drive, and curiosity to a collaborative and diverse team working to advance aerospace for future generations. If you have ideas, we will listen. Join us and see your ideas take flight!</p> <p><strong>Role Overview</strong></p> <ul> <li>Develop &amp; support the Saudi Technic JPC team to meet current and future business needs.</li> <li>Provide oversight support for ST MRO Planning, Materials, Customer Support and Repair processes</li> <li>Work as part of a cross functional GE Team focused on delivering sustainable TAT &amp; efficiency improvements within ST MRO,</li> <li>Assist in the development and implementation of a ST Repair Strategy and growth plan aligned to machine capability and available repair licenses.</li> <li>Support the ST team in the development and execution of a shop transition plan</li> <li>Develop and use data-based metrics to monitor performance and to champion continuous improvement for the customer across multiple workstreams.</li> <li>Maintain GE business metrics providing regular updates to MRO Program Leadership team, project core team &amp; senior steering committee.</li> <li>Implement a standardized communication process and metrics pack</li> <li>Assist in the development, reporting and analysis of first-time yield in the repair processes.</li> <li>Actively support &amp; encourage the use of Lean Six Sigma and change management tools &amp; techniques.</li> </ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>The Ideal Candidate</strong></p> <ul> <li>Project management experience</li> <li>Leading MRO capability development</li> </ul> <p><strong>Required Qualifications</strong></p> <ul> <li>Bachelor s degree from an accredited university or college, or equivalent knowledge</li> <li>12+ years of experience with atleast 5 years in MRO environment</li> <li>Strong interpersonal, coaching and leadership skills.</li> <li>Strong oral and written communication skills</li> </ul> <p><strong>Preferred Qualifications</strong></p> <ul> <li>Strong oral and written communication skills </li> <li>CFM Engine knowledge</li> <li>Strong interpersonal and leadership skills </li> <li>Strong mentoring skills</li> <li>Demonstrated ability to analyze and resolve problems</li> <li>Lean Six Sigma Experience </li> </ul><p></p></section>

We are looking for a Cybersecurity Architecture Engineer (Resident Engineer) with strong hands-on experience in Service Now to support the client's cybersecurity architecture and security operations. This role requires an engineer who will be stationed at the client site, serving as the primary point of contact for managing cybersecurity workflows, requests, incidents, and change processes through Service Now while supporting cybersecurity architecture initiatives.<br>Key Responsibilities Act as the on-site cybersecurity resident engineer, supporting the client's cybersecurity architecture team. Manage and administer cybersecurity workflows using Service Now, including Incident, Change, Request, and Problem Management. Create, track, update, and close security-related tickets in Service Now while ensuring SLA compliance. Coordinate with cybersecurity, infrastructure, and application teams through Service Now to resolve security requests and incidents. Support security architecture implementation and operational activities. Maintain accurate documentation, records, and reports within Service Now. Assist in security assessments, change reviews, and implementation activities. Ensure cybersecurity processes are followed and properly documented using Service Now. Escalate complex technical issues to senior cybersecurity architects or engineering teams when necessary.<br>Required Qualifications Bachelor's degree in computer science, Information Technology, Cybersecurity, or a related field. Minimum 2 years of experience in cybersecurity, IT security, or security operations. Mandatory hands-on experience with Service Now, particularly:Incident Management Change Management Request Management Problem Management IT Service Management (ITSM) workflows Experience managing security operations and cybersecurity processes through Service Now. Good understanding of cybersecurity principles, enterprise security operations, and security architecture concepts. Strong analytical, troubleshooting, and communication skills. Ability to work independently in a client-facing resident engineer role.

360 Company Ltd. is a growing automotive service company in Saudi Arabia, providing professional mechanical, electrical, diagnostic, air-conditioning, engine, transmission, and general vehicle maintenance services and spare parts. We are committed to delivering high-quality workmanship, trusted customer service, and modern automotive solutions. We are looking for a motivated and sales-oriented Automotive Service Advisor to join our Riyadh | Khobar | Buraidah | Unaizha branches. The successful candidate will communicate with customers, understand their vehicle concerns, recommend suitable services, prepare service estimates, coordinate with the workshop team, and ensure an excellent customer experience.<br>Requirements Strong knowledge of automotive maintenance and repair services Good understanding of automotive workshop processes Excellent sales, communication, and customer service skills Ability to explain technical issues and service recommendations clearly Minimum 1 year of relevant experience Proficiency in Arabic with good English communication skills Ability to achieve sales targets and handle customers professionally<br>What We Offer Competitive, industry-standard salary based on experience Iqama and medical insurance as per company policy Attractive sales incentives and performance rewards Advanced technical, sales, and customer service training Clear career development and promotion opportunities Professional and supportive working environment<br>Ready to grow your automotive career with 360 Company Ltd.?<br>Apply now and become part of a fast-growing team where your skills, performance, and ambition are recognised and rewarded.

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Supports Patient Diagnosis And Treatment By Installing Testing Calibrating And Repairing Biomedical Equipment; Training Users; Maintaining Safe Operations.</p><p>Approves New Equipment By Conducting Tests Ensuring Adherence To Codes And Making Modifications</p><p>Installs New Equipment By Establishing Adjusting Calibrating And Testing Performance</p><p>Maintains Equipment By Completing Preventive Maintenance Schedules Conducting Tests And Troubleshooting And Repairing Malfunctions</p><p>Calls For Special Equipment Service Evaluates Service Contracts And Maintains Equipment Inventories.</p><p>Directs Biomedical Equipment Operation By Providing Equipment Operation Demonstrations Instructing Other Healthcare Staff In Use And Care Of Equipment And Answering Questions</p><p>Evaluates Proposed Equipment By Conducting Tests And Evaluations.</p><p>Improves Equipment Performance By Studying Machine-Patient Interaction Conferring With Equipment Users Developing Modifications And Collaborating With Manufacturers</p></div></section>

Role Purpose:To manage and enforce Service Level Agreements (SLAs) across operations and service contracts under the direction of the OE Director for ensuring service performance, compliance with contractual obligations, and continuous improvement in customer satisfaction and operational efficiency aligned with Operations Excellence objectives.<br><br>Key Accountabilities:SLA Framework & Governance Develop and implement SLA frameworks, policies, and standards to ensure consistent service performance management<br>SLA Monitoring & Performance Management Monitor SLA performance across contracts to ensure adherence to agreed service levels<br>Contractual Compliance Ensure SLA terms are aligned with contracts and adhered to across operations<br>Performance Reporting & Analytics Develop reports and dashboards to track SLA performance and provide actionable insights<br>Issue Management & Escaltions Manage SLA breaches and escalate issues to ensure timely resolution and service recovery<br>Continuous Improvement Drive initiatives to improve SLA performance and operational efficiency<br>Stakeholder Coord Coordinate with internal teams and clients to ensure SLA alignment and service delivery excellence<br><br>Job Specifications: Bachelor’s Degree in Engineering, Business Administration, or related field Minimum 8–10 years of progressive experience in service management, operations, or contract performance roles, with strong expertise in SLA management, performance monitoring, and service delivery governance. Professional certifications (e.g., ITIL, Six Sigma) are advantageous

Job Title: After-Sales Service Engineer<br><br>Position Summary:Responsible for providing after-sales technical support, commissioning, maintenance, and troubleshooting for power transformers and electrical equipment. The role ensures reliable equipment performance, timely issue resolution, and high customer satisfaction.<br>Key Responsibilities:Provide on-site and remote technical support, installation, commissioning, and maintenance services. Diagnose equipment faults and perform preventive and corrective maintenance. Support FAT, SAT, commissioning, warranty, and post-warranty activities. Prepare service reports, maintenance records, and technical documentation. Advise customers on equipment operation, maintenance, and spare parts requirements. Coordinate with engineering, sales, logistics, and operations to ensure effective service delivery. Identify opportunities for service contracts, upgrades, and spare parts sales. Ensure compliance with safety, quality, and customer requirements.<br>Requirements:Bachelor's degree in Electrical, Mechanical, Mechatronics Engineering, or related field.3–5+ years of experience in field service, commissioning, or maintenance of electrical or industrial equipment. Strong troubleshooting and technical problem-solving skills. Ability to read electrical drawings and technical documentation. Good communication, reporting, and customer service skills.<br><br>???? Location: Saudi Arabia – Dammam (SPARK)

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Supports patient diagnosis and treatment by installing, testing, calibrating, and repairing biomedical equipment; training users; maintaining safe operations.</p><p>Approves new equipment by conducting tests, ensuring adherence to codes, and making modifications.</p><p>Installs new equipment by establishing, adjusting, calibrating, and testing performance.</p><p>Maintains equipment by completing preventive maintenance schedules, conducting tests, and troubleshooting and repairing malfunctions.</p><p>Calls for special equipment service, evaluates service contracts, and maintains equipment inventories.</p><p>Directs biomedical equipment operation by providing equipment operation demonstrations, instructing other healthcare staff in use and care of equipment, and answering questions.</p><p>Evaluates proposed equipment by conducting tests and evaluations.</p><p>Improves equipment performance by studying machine-patient interaction, conferring with equipment users, developing modifications, and collaborating with manufacturers.</p></div></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The Service Technician is responsible for diagnosing, repairing, and maintaining vehicles according to manufacturer standards and company procedures. The role supports workshop operations by delivering high-quality technical service, ensuring customer satisfaction, and maintaining safety and operational excellence within the service center.</p><p><b>Key Responsibilities</b></p><ul><li>Perform vehicle inspections, diagnostics, repairs, and scheduled maintenance activities.</li><li>Identify mechanical, electrical, and technical faults using diagnostic equipment and repair manuals.</li><li>Carry out repairs and maintenance according to OEM standards and workshop procedures.</li><li>Conduct testing and quality checks to ensure vehicles are operating correctly before delivery.</li><li>Support troubleshooting and resolution of complex technical issues with guidance from senior technicians or workshop supervisors.</li><li>Accurately document repair findings, work performed, and parts utilized.</li><li>Ensure timely completion of repair orders while maintaining high-quality workmanship.</li><li>Maintain workshop tools, diagnostic equipment, and work areas in clean and safe condition.</li><li>Follow all safety policies, operational procedures, and environmental regulations.</li><li>Coordinate with Service Advisors and Parts teams to ensure efficient workflow and customer satisfaction.</li><li>Participate in technical training and continuously improve product and technical knowledge.</li></ul><p>Skills</p><p><b>Technical Skills</b></p><ul><li>Strong knowledge of automotive systems including electrical, mechanical, and diagnostic systems.</li><li>Ability to use diagnostic tools and workshop equipment effectively.</li><li>Understanding of repair manuals, technical documentation, and OEM procedures.</li><li>Knowledge of EV systems and high-voltage safety procedures is an advantage.</li><li>Familiarity with workshop health and safety practices.</li></ul><p>Personal Skills</p><ul><li>Attention to detail and quality-focused mindset.</li><li>Strong troubleshooting and problem-solving abilities.</li><li>Ability to work under pressure and meet deadlines.</li><li>Teamwork and collaboration skills.</li><li>Good communication and organizational skills.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Diploma or technical certification in Automotive Technology or related field.</li><li>Minimum 3 years of experience in automotive service and repair.</li><li>Experience with premium automotive brands or EV vehicles is preferred.</li><li>Basic English communication skills; Arabic is a plus.</li><li>Valid driving license preferred.</li></ul><p></p></section>

Penta Consulting are a technology service provider and leading outsourced partner helping to deliver professional and managed solutions across EMEA.<br>The Service Delivery Manager will be responsible for the overall governance, service quality, SLA/SLO performance, operational coordination, reporting, escalation management, and continuous improvement of the managed infrastructure operations service<br>. Key Responsibilities Act as the main operational interface between Dell and PIF. Own service governance, service reviews, and operational reporting. Track SLA/SLO performance, risks, actions, and service improvements. Coordinate Storage & Backup, Virtualization, Cloud, and Systems towers. Manage escalations, major incidents, and customer communications. Ensure tickets, changes, requests, and operational activities are properly tracked. Maintain the service improvement backlog. Coordinate with Dell back-office technical support when required. Ensure operational documentation, runbooks, and governance routines are maintaine<br>d. Required Experience8+ years in IT service delivery, managed services, or infrastructure operations. Strong experience managing enterprise infrastructure operations. Experience with Service Now or similar ITSM platforms. Strong understanding of ITIL processes. Strong customer-facing and executive communication skills. Ability to manage multi-domain technical tea<br>ms. Preferred Certifications ITIL Foundation or higher. PMP / PRINCE2 preferred. Service Now awareness. Dell, VMware, or cloud certifications are a p<br>lus.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Job Summary</p><p>We are seeking a talented and customer-focused <b>Healthcare Digital Field Service Engineer</b> to join our team in Saudi Arabia. In this role, you will support advanced <b>Enterprise Imaging Solutions</b> across Radiology and Cardiology domains while serving as a <b>Resident Engineer</b> at designated customer sites as required by contractual agreements.</p><p>You will be responsible for the installation, configuration, support, maintenance, and optimization of critical healthcare IT systems, including RIS, PACS, VNA, and integrated healthcare applications. The ideal candidate will possess strong technical expertise, excellent customer-facing skills, and a passion for delivering exceptional healthcare technology solutions.</p><p>Key Responsibilities</p><p>System Implementation &amp; Commissioning</p><ul><li>Lead the installation, configuration, and commissioning of healthcare IT solutions, including:</li><li>RIS (Radiology Information Systems)</li><li>PACS (Picture Archiving and Communication Systems)</li><li>VNA (Vendor Neutral Archive)</li><li>Cardiology Imaging Systems</li><li>Third-party healthcare applications and hardware</li><li>Conduct site surveys and support system deployments, upgrades, migrations, and go-live activities.</li><li>Ensure successful integration between healthcare applications and hospital systems.</li></ul><p>Technical Support &amp; Operations</p><ul><li>Provide onsite and remote technical support to customers, ensuring high system availability and operational excellence.</li><li>Act as the primary technical point of contact for customer incidents, service requests, and escalations.</li><li>Troubleshoot complex technical issues and perform root cause analysis.</li><li>Coordinate with regional and global support teams to resolve critical incidents.</li><li>Support day-to-day operations and assist customers in the effective use of healthcare IT applications.</li></ul><p>Resident Engineer Responsibilities</p><ul><li>Serve as a Resident Engineer at customer sites when required by contractual agreements.</li><li>Work closely with customer teams and align support activities with their operational schedules.</li><li>Build strong customer relationships and ensure high levels of customer satisfaction.</li></ul><p>System Monitoring &amp; Optimization</p><ul><li>Conduct regular system health checks and proactive maintenance activities.</li><li>Monitor system performance and identify potential risks before they impact operations.</li><li>Recommend and implement technical improvements to enhance system reliability and efficiency.</li></ul><p>Customer Engagement &amp; Continuous Improvement</p><ul><li>Lead customer communications during critical incidents and service-impacting events.</li><li>Facilitate post-incident reviews and retrospective meetings.</li><li>Analyze customer feedback and support data to identify improvement opportunities.</li><li>Drive initiatives that enhance support processes and customer experience.</li></ul><p>Documentation &amp; Knowledge Management</p><ul><li>Maintain accurate technical documentation, reports, and service records.</li><li>Ensure compliance with company standards and best practices.</li><li>Contribute to knowledge sharing and continuous learning initiatives.</li></ul><p><br></p><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p>Qualifications</p><p>Education</p><ul><li>Bachelor's Degree in:</li><li>Information Technology</li><li>Computer Engineering</li><li>Biomedical Engineering</li><li>Electronics Engineering</li><li>Computer Science</li><li>Or a related field</li></ul><p>Experience</p><ul><li>3–5 years of experience in Healthcare IT, Medical Imaging, or Healthcare Technology environments.</li><li>Experience supporting enterprise imaging solutions within hospitals or healthcare organizations.</li><li>Hands-on experience with RIS, PACS, VNA, Cardiology systems, and healthcare integrations.</li></ul><p><br></p></div>

Penta Consulting are a technology service provider and leading outsourced partner helping to deliver professional and managed solutions across EMEA.<br>The Service Delivery Manager will be responsible for the overall governance, service quality, SLA/SLO performance, operational coordination, reporting, escalation management, and continuous improvement of the managed infrastructure operations service<br>. Key Responsibilities Act as the main operational interface between Dell and PIF. Own service governance, service reviews, and operational reporting. Track SLA/SLO performance, risks, actions, and service improvements. Coordinate Storage & Backup, Virtualization, Cloud, and Systems towers. Manage escalations, major incidents, and customer communications. Ensure tickets, changes, requests, and operational activities are properly tracked. Maintain the service improvement backlog. Coordinate with Dell back-office technical support when required. Ensure operational documentation, runbooks, and governance routines are maintaine<br>d. Required Experience8+ years in IT service delivery, managed services, or infrastructure operations. Strong experience managing enterprise infrastructure operations. Experience with Service Now or similar ITSM platforms. Strong understanding of ITIL processes. Strong customer-facing and executive communication skills. Ability to manage multi-domain technical tea<br>ms. Preferred Certifications ITIL Foundation or higher. PMP / PRINCE2 preferred. Service Now awareness. Dell, VMware, or cloud certifications are a p<br>lus.

Mӧvenpick Hotel & Residences Riyadh<br><br><br><br>Job Description<br><br>Position Purpose<br><br>Driven by Mövenpick’s philosophy of "doing ordinary things in an extraordinary way," the In-Room Dining Attendant delivers a premium, seamless, and personalized dining experience directly to our guests' rooms and residences. This role acts as a primary touchpoint for upscale service, ensuring impeccable food safety, timing, and genuine Swiss-Saudi hospitality.<br><br>Key Responsibilities & Duties<br><br>1. Guest Service & Order Management<br><br>Answer In-Room Dining phone calls promptly and professionally, using approved Mövenpick telephone etiquette.<br><br>Demonstrate extensive knowledge of the food menu, beverage lists, daily specials, and ingredients to provide upsells and tailored recommendations.<br><br>Accurately record guest orders, dietary restrictions, and special requests in the POS system (e.g., Symphony/Sunsystems).<br><br>Coordinate with the kitchen team to ensure precise preparation and strictly monitor delivery times to meet established internal service-time standards.<br><br>2. Delivery, Setup, and Clearance<br><br>Inspect all trays and food trolleys prior to leaving the kitchen to ensure complete setup (correct cutlery, condiments, temperature control, and presentation).<br><br>Deliver orders directly to guest rooms or private residences with a warm, respectful demeanor, adhering to privacy protocols.<br><br>Explain the dishes upon serving and professionally manage the signing of bills or posting charges to guest rooms.<br><br>Conduct regular floor sweeps and monitoring to promptly clear used trays and trolleys from guest corridors, maintaining the hotel’s pristine presentation.<br><br>3. Food Safety, Hygiene & Compliance<br><br>Strictly adhere to the hotel’s internal Food Safety and Hygiene Standard Operating Procedures (SOPs).<br><br>Ensure full compliance with the Saudi Food and Drug Authority (SFDA) guidelines regarding food handling, temperature logging, and contamination prevention.<br><br>Report any visual or quality anomalies in the food (such as foreign objects or improper washing) immediately to the Hygiene Department and Executive Chef before it leaves the kitchen.<br><br>Maintain a valid Municipality Health Card and ensure immaculate personal grooming at all times.<br><br>4. Team Collaboration & Communication<br><br>Participate in daily departmental shift briefings to stay updated on hotel occupancy, VIP arrivals, and menu changes.<br><br>Utilize designated internal communication channels (e.g., Whats App groups or communication logbooks) to coordinate rapidly with supervisors regarding guest complaints or delayed orders.<br><br><br><br>Qualifications<br><br>Experience: Minimum of 1–2 years of experience in In-Room Dining or Food & Beverage service within a 4 or 5-star hotel environment.<br><br>Education: High school diploma or a hospitality certificate/degree is preferred.<br><br>Language Skills: Excellent command of English (spoken and written). Spoken Arabic is a highly valued asset for engaging with local corporate clients and families.<br><br>Technical Skills: Familiarity with hotel POS software and basic telephone switchboard operations.<br><br>Competencies: * Strong communication and active listening skills.<br><br>Ability to work flexible hours, including night shifts, weekends, and public holidays.<br><br>Resilience and composure under pressure during high-occupancy periods.

Role Purpose:<br>Responsible to ensure that the IT systems are responsive to user community needs and end users are well versed of the IT systems usage to support business operations.<br>Job Accountabilities & Activities:<br>Supporting the overall working of the department: • Carrying out other related duties as and when directed by the Manager and deputizing for him/her in his/her absence • Improving departmental performance through the consistent application of departmental/sectional standards • Provide constructive feedback and suggestions to improve departmental/sectional and/or facility operations. <br>Implementation of policies and procedures for the department/section: • Implementing policies, standards and procedures related to the effective management of the department/section • Recognizing and identifying potential areas where existing policies and procedures require change or where new ones need to be developed <br>Supporting budget and financial management: • Suggesting recommendations for operational and capital expenditures for the department/section • Providing for supply ordering, invoice management, purchase order tracking etc.<br>End users support management:• Resolve end user problems received by IT Service Desk • Log problems and incidents ticket in the IT Service Desk System • Escalate ticket to IT staff per the established escalation plan • Close monitoring and tracking of tickets (till closure) • Timely communications and update of the ticket status with the users and the support team • Generate daily IT Service Desk report for monitoring and improvement • Liaising with managers and other users, including IT staff, on a regular basis to ensure smooth operation of the IT Service Desk • Participating in facility committees to determine the needs of the user community • Assisting the user community in investigating, evaluating and selecting information technology solutions <br>Education & Certifications:<br> Diploma in Computer Information Systems or equivalent. Recognized IT certifications such as ITIL is preferred. Required Years of Experience:<br>• 3 years progressive IT support and service desk responsibility. • Experience in the Healthcare industry. • Good understanding of clinical information systems, enterprise resource planning, application development methodologies, end user peripherals• English language proficiency.

<p><h4>Position summary</h4> <p>Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build an experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.</p> <p>No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.</p> <h4>Preferred qualifications</h4> <p><strong>Education:</strong> High school diploma or G.E.D. equivalent.</p> <p><strong>Related work experience:</strong> No related work experience.</p> <p><strong>Supervisory experience:</strong> No supervisory experience.</p> <p><strong>License or certification:</strong> None</p> <p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p> <p>Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service.</p> <p>We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p></p><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Service engineer, troubleshooting, all types of CNC milling, Turning , Turn-mill ,Mutitask etc.. expert level in trouble shooting and latest updates CNC Controls , Good English speaking . </p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>PLC , CNC Parameters , electrical , electronics ,</p><p></p></section>