Customer Service Jobs in Saudi in Saudi 2026

Full Time 0 to 0 years LinkedIn

Customer Engagement and Loyalty Leader

On-site - Saudi - Jeddah 16 July 2026

Accounting, Finance & Banking

About Alsulaiman Group Since 1983, Alsulaiman Group has transformed from a single bold investment into a dynamic force behind some of the region’s most trusted and impactful brands. Guided by the legacy of H. E. Sheikh Abdullah Bin Sulaiman AlHamdan and driven by the visionary leadership of H. E. Dr. Ghassan Alsulaiman, the Group has redefined what it means to build businesses with purpose. Today, it stands as a leading investment group with a portfolio of nine companies, each addressing key gaps in the regional market while shaping industries and elevating customer experiences. Purpose The Customer Engagement & Loyalty Leader is responsible for developing and delivering customer engagement and loyalty strategies that strengthen customer relationships, increase retention, and support sustainable business growth. The role leads the end-to-end management of loyalty programs, including strategy development, program execution, performance optimization, and continuous improvement. Working closely with cross-functional teams, the role leverages customer insights, data, loyalty technologies, and digital solutions to create seamless and personalized customer experiences. The position aims to grow customer engagement, increase customer lifetime value, drive repeat behavior, and deliver measurable impact on customer and commercial performance. Accountabilities Develop and lead the Customer Engagement and Loyalty strategy, ensuring alignment with corporate objectives, customer retention goals, and commercial priorities. Design, implement, and continuously evolve loyalty program frameworks, including membership structures, tiering models, earn-and-burn mechanics, rewards, benefits, and engagement journeys tailored to each brand’s customer lifecycle strategy. Own the end-to-end delivery and governance of loyalty programs, overseeing program setup, operational execution, campaign deployment, partner integration, performance monitoring, and ongoing optimization. Manage the loyalty and customer engagement budget, ensuring effective allocation of resources, monitoring ROI, and developing business cases for new initiatives, enhancements, and technology investments. Lead the selection, implementation, and management of loyalty, CRM, CDP, and customer engagement platforms, ensuring optimal vendor performance, contractual compliance, system effectiveness, and scalability. Drive customer acquisition, onboarding, activation, retention, and reactivation initiatives to grow the loyalty member base and increase customer engagement across all brands and channels. Develop and execute omnichannel customer engagement strategies across email, SMS, push notifications, Whats App, in-app, web, and emerging channels, ensuring consistent, relevant, and personalized customer experiences while adhering to data privacy regulations and communication preference requirements. Leverage customer data, analytics, and segmentation to design personalized customer journeys and targeted campaigns that improve engagement, loyalty, customer experience, and commercial performance. Establish a culture of experimentation and continuous improvement by implementing testing and optimization frameworks, including A/B and multivariate testing, to enhance campaign effectiveness, customer engagement, and conversion rates. Define, monitor, and report on key loyalty and engagement performance indicators, including member growth, active member rate, retention, Customer Lifetime Value (CLTV), redemption rate, recency, frequency, ROI, campaign performance, and customer engagement metrics. Deliver actionable insights, strategic recommendations, and regular performance reviews to senior leadership and key stakeholders, translating customer and program data into business opportunities and improvement initiatives. Partner closely with Marketing, Commercial, Digital, E-commerce, Customer Service, Finance, Data & Analytics, and Technology teams to ensure seamless execution of loyalty and customer engagement initiatives across the Group. Build, lead, and develop a high-performing Customer Engagement and Loyalty team by setting clear objectives, managing performance, strengthening capabilities, and fostering a customer-centric and data-driven culture. Establish governance frameworks, operating standards, policies, and best practices to ensure consistency, compliance, and operational excellence across all loyalty and customer engagement activities, brands, and markets. Stay ahead of industry trends, emerging technologies, customer engagement innovations, and loyalty best practices, proactively identifying opportunities to enhance the Group’s customer value proposition and competitive advantage. Qualifications and Experiences Bachelor’s degree in Marketing, Business Administration, IT, Computer Science, Data Analytics, or any related field, MBA is preferred. Minimum 4 – 6 years of experience in Customer Loyalty, CRM, Customer Engagement, Retention Marketing, or related fields, with a proven ability to balance strategic planning and hands-on execution. Demonstrated success in designing, launching, and managing end-to-end loyalty programs that deliver measurable improvements in customer acquisition, retention, engagement, and revenue growth. Strong hands-on experience with CRM, Customer Data Platform (CDP), marketing automation, and loyalty management solutions, including campaign configuration, audience segmentation, journey orchestration, and performance analysis. Proven experience planning, developing, and executing omnichannel customer engagement campaigns across email, SMS, push notifications, Whats App, web, and mobile applications. Experience managing loyalty and marketing technology vendors, including solution evaluation, RFP processes, implementation, onboarding, contract management, and performance governance. Solid understanding of customer lifecycle management, loyalty economics, earn-and-burn models, customer segmentation, personalization strategies, and data-driven marketing practices. Experience working with platform integrations, customer data ecosystems, APIs, and data flows, with the ability to effectively collaborate with Technology, Data, and Product teams. Good understanding of the GCC retail, e-commerce, and loyalty landscape, including customer behavior trends, market dynamics, and applicable data privacy and communication regulations. Fluency in both Arabic and English (written and spoken) is required.

0 to 0 years Bayt

Customer Success Manager

On-site - Saudi 13 July 2026

Customer Service

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job Description Customer Success Manager – Middle East Region (Based in Riyadh or Dubai) Company: Disprz Location: Riyadh, Saudi Arabia or UAE Role Type: Full-time Region Coverage: Middle East (on-ground presence, working closely with the India team and clients) About the RoleWe're looking for a Customer Success Manager to be based in Riyadh or the UAE, owning our client relationships on the ground in the Middle East. You'll be the face of Disprz for clients in the region building trust, driving adoption, and making sure every client sees real value from our platform. You'll work hand-in-hand with our India-based team, so strong coordination skills are just as important as strong client-facing skills. What You'll Do<ul><li>Own the end-to-end relationship for a portfolio of Middle East clients — from onboarding to renewal</li><li>Be physically present for key client meetings, reviews, and relationship-building in the region</li><li>Act as the voice of the client internally, working closely with the India-based team on delivery, support, and product needs</li><li>Track client health and usage, spot risks early, and resolve issues before they escalate</li><li>Run regular business reviews and reporting for clients</li><li>Spot and drive opportunities for account growth, upsell, and deeper platform adoption</li><li>Travel within the region as needed to support client relationships</li></ul>What We're Looking For<ul><li>Ownership mindset — you take full responsibility for your accounts and their success</li><li>Strong client communication — confident engaging with senior stakeholders face-to-face and over calls</li><li>Excellent internal coordination — you'll be the bridge between the client and the India team, so clarity and follow-through matter</li><li>Quick, adaptive learner — comfortable picking up new products, processes, and client contexts fast</li><li>Ready-to-go attitude — proactive, solution-oriented, comfortable working across time zones and cultures</li><li>Willingness to travel within the Middle East region as needed</li><li>4–6 years of experience in Customer Success, Account Management, or a client-facing role (adjust based on the seniority you're hiring for)</li></ul>Must Have<ul><li>Existing experience working with clients in Saudi Arabia, UAE, or the broader GCC region</li><li>Arabic language skills (spoken)</li><li>Experience working with SaaS or B2B enterprise clients (Good to have)</li><li>Comfort working with remote/distributed teams across countries</li></ul>Key SkillsCore Skills <ul><li>Client relationship management (in-person and remote)</li><li>Stakeholder communication (verbal and written)</li><li>Cross-border, cross-functional coordination with the India team</li><li>Account planning and account health tracking</li><li>Problem-solving and issue resolution</li><li>Business review / QBR presentation skills</li><li>Time and priority management across multiple accounts</li></ul>Tools & Technical <ul><li>CRM tools (Salesforce, HubSpot, or similar)</li><li>Customer Success platforms (Gainsight, ChurnZero, or similar) — good to have</li><li>MS Excel / Google Sheets for tracking and reporting</li><li>Basic data interpretation (usage reports, dashboards)</li></ul>Regional / Language <ul><li>Understanding of GCC business culture and etiquette</li><li>Arabic language proficiency (spoken) — good to have</li><li>Comfort navigating client relationships across the Middle East market</li></ul>Soft Skills <ul><li>Ownership and accountability</li><li>Adaptability and quick learning</li><li>Emotional intelligence and client empathy</li><li>Clear, confident, face-to-face communication</li><li>Proactive, solutions-first attitude</li><li>Comfort working across cultures and time zones</li></ul>Why Join DisprzYou'll be the on-ground face of a growing international business, with real ownership over key client relationships in one of the most exciting markets for enterprise software today. </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> Years of experience </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> 5+ years </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> Degree </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

0 to 0 years Bayt

Territory Customer Executive

On-site - Saudi 4 July 2026

Sales

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Territory Customer Executive | Riyadh, Saudi Arabia About Almarai: Founded in 1977, Almarai Company is the world’s largest vertically integrated dairy company and the largest food and beverage manufacturing and distribution company in MENA. Headquartered in Riyadh, Almarai Company is ranked as the number one FMCG Brand in the MENA region and the market leader in all its categories across GCC, Egypt, and Jordan. Over five decades of sustainable growth, Almarai has consistently provided nutritious and healthy products to consumers of all ages, driven by its core principle: “Quality you can trust.” Almarai has expanded its product range to include, in addition to dairy products, juices and beverages, baked goods, poultry, infant formula, dates, fish and seafood, and bottled water, under more than 20 brands such as Almarai, L’usine, 7DAYS, ALYOUM, Nuralac, Farm’s Select, Ice Leaf, Almira, Seama, Oska, IVAL, Almara Pro, Premier Chef, Bakemart, and others.  Almarai currently employs over 43,000 Quality Makers, across the GCC, Egypt & Jordan. In 2025, Almarai reported net income of SAR 2.4 billion on sales of SAR 22 billion. About the Role: To Deliver Food Service Sales Objectives by building business relationship with customers. achieving targets in designated territory. maintaining business development with FS customers and create positive growth. <ol> <li>Follow up price approvals to ensure products are sold as per the agreed negotiated terms</li> <li>Log his daily visits and customer activities to report end of the day progress to his line manager</li> <li>Review customer sales dashboard to take the required action upon market visits</li> <li>Follow up internally to ensure products are scheduled for delivery</li> <li>Coordinate with finance team and his line manager to update on customer collection status</li> </ol> Requirements: <ul> <li>Must be holding bachelor’s degree.</li> <li>1-2 years’ Experience in Sales and customer service.</li> <li>Good proficiency in English & Arabic </li> <li>Must have competencies such as: Communication Skills, Selling capability, Negotiation and problem-solving skills, Basic Computer Skills and reporting.</li> </ul> Almarai offers a competitive package, generous leave, medical coverage, discretionary bonus, training, and development etc. This is a great opportunity to join a successful and expanding global business, offering an excellent remuneration and benefits package. </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> Years of experience </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> Degree </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

0 to 0 years Naukri Gulf

Customer Support Remote Specialist

On-site - Saudi - Eastern Province 27 May 2026

Logistics, Supply Chain & Procurement

<section>Job DescriptionRoles & Responsibilities<div class="paragraph"> Key Responsibilities Customer Support <ul> <li>Respond to customer inquiries via email, live chat, and phone in a timely and professional manner</li> <li>Provide accurate information regarding products, services, and company policies</li> <li>Assist customers with account support, troubleshooting, order inquiries, and general service requests</li> <li>Deliver friendly, empathetic, and solution-oriented customer service to ensure satisfaction</li> </ul> Issue Resolution <ul> <li>Investigate customer concerns and resolve issues efficiently</li> <li>Escalate complex matters to the appropriate internal teams when necessary</li> <li>Maintain accurate records of customer interactions and resolutions within company systems</li> <li>Follow up with customers to ensure issues have been fully resolved and expectations met</li> </ul> Customer Experience <ul> <li>Build positive customer relationships through clear and professional communication</li> <li>Gather customer feedback and share insights to help improve products and services</li> <li>Support customer retention by consistently providing high-quality assistance</li> <li>Contribute to a collaborative and customer-first team culture</li> </ul> Administrative & System Support <ul> <li>Utilize CRM platforms, support software, and communication tools effectively</li> <li>Keep customer records and documentation accurate and up to date</li> <li>Assist in updating FAQs, internal documentation, and support resources</li> <li>Follow company policies and operational procedures to maintain service quality and consistency</li> </ul></div></section><section>Desired Candidate Profile Qualifications What We re Looking For <ul> <li>1 2 years of experience in customer support, customer service, or a similar role</li> <li>Strong written and verbal communication skills</li> <li>Excellent problem-solving abilities with a customer-focused mindset</li> <li>Ability to multitask, prioritize responsibilities, and work efficiently in a fast-paced environment</li> <li>Professional, dependable, and patient approach when assisting customers</li> <li>Strong organizational skills and attention to detail</li> <li>Ability to work independently in a remote environment</li> <li>Familiarity with CRM systems and customer support tools is a plus</li> <li>Proficiency with Microsoft Office or similar productivity software</li> <li>High school diploma or equivalent required; additional education or certifications are an advantage</li> </ul></section>

0 to 0 years Naukri Gulf

Customer Support Remote Specialist

On-site - Saudi - Saudi Arabia 27 May 2026

Logistics, Supply Chain & Procurement

<section>Job DescriptionRoles & Responsibilities<div class="paragraph">Key Responsibilities Customer Support <ul> <li>Respond to customer inquiries via email, live chat, and phone in a timely and professional manner</li> <li>Provide accurate information regarding products, services, and company policies</li> <li>Assist customers with account support, troubleshooting, order inquiries, and general service requests</li> <li>Deliver friendly, empathetic, and solution-oriented customer service to ensure satisfaction</li> </ul> Issue Resolution <ul> <li>Investigate customer concerns and resolve issues efficiently</li> <li>Escalate complex matters to the appropriate internal teams when necessary</li> <li>Maintain accurate records of customer interactions and resolutions within company systems</li> <li>Follow up with customers to ensure issues have been fully resolved and expectations met</li> </ul> Customer Experience <ul> <li>Build positive customer relationships through clear and professional communication</li> <li>Gather customer feedback and share insights to help improve products and services</li> <li>Support customer retention by consistently providing high-quality assistance</li> <li>Contribute to a collaborative and customer-first team culture</li> </ul> Administrative & System Support <ul> <li>Utilize CRM platforms, support software, and communication tools effectively</li> <li>Keep customer records and documentation accurate and up to date</li> <li>Assist in updating FAQs, internal documentation, and support resources</li> <li>Follow company policies and operational procedures to maintain service quality and consistency</li> </ul></div></section><section>Desired Candidate ProfileWhat We re Looking For <ul> <li>1 2 years of experience in customer support, customer service, or a similar role</li> <li>Strong written and verbal communication skills</li> <li>Excellent problem-solving abilities with a customer-focused mindset</li> <li>Ability to multitask, prioritize responsibilities, and work efficiently in a fast-paced environment</li> <li>Professional, dependable, and patient approach when assisting customers</li> <li>Strong organizational skills and attention to detail</li> <li>Ability to work independently in a remote environment</li> <li>Familiarity with CRM systems and customer support tools is a plus</li> <li>Proficiency with Microsoft Office or similar productivity software</li> <li>High school diploma or equivalent required; additional education or certifications are an advantage</li> </ul></section>

Full Time 0 to 0 years LinkedIn

Field Service Technician

On-site - Saudi - Eastern 29 July 2026

Information Technology

Job Brief To competently perform tubular running services with a higher degree of autonomy, while ensuring adherence to safety standards and operational protocols. Technician plays a key role in equipment troubleshooting, and operational efficiency, leveraging their growing expertise to contribute to successful project outcomes. Key Responsibilities:Troubleshoot, test, repair, and maintain TRS equipment. Support customers and provide technical assistance during field operations. Manage on-site installation, rig-up, and operation of TRS equipment. Diagnose technical issues and implement effective solutions. Prepare service reports and collaborate with teams to ensure service quality and customer satisfaction. Qualifications Fluent in Arabic & English Bachelor’s degree in Engineering or related field5+ years of experience in TRS Required Skills Good knowledge of CRT / CDS and JAM units Strong troubleshooting, teamwork, and communication skills

Full Time 0 to 0 years LinkedIn

Service Administrator

On-site - Saudi - Al Madinah 29 July 2026

Logistics, Supply Chain & Procurement

High-level Job Purpose Statement We are seeking a highly skilled and detail-oriented Service Administrator to join our team. As Service Administrator, you will play a crucial role in ensuring the implementation of our existing procedures, maintaining quality control, and upholding franchise policies. Your responsibilities will include building checklists, establishing quality assurance processes, and supervising operational activities in the service. Essential Duties and Responsibilities Follow up on related Admin tasks related to ASD Office such as but not limited to Uniform tracking, Kissflow request submission, Reporting. Follow up on Customer satisfaction KPI’s and related data submission and follow up such as NPS, Google review and Customer contact us inquires. Prepare Daily, Weekly and Monthly Reporting. Maintain a comprehensive checklist for various processes, ensuring that all steps are followed accurately. Build and implement quality control measures to ensure high standards are met consistently. Monitor and evaluate operational activities to identify areas for improvement and provide recommendations for optimized performance. Collaborate with cross-functional teams to ensure adherence to franchise policies and procedures. Train and educate team members on the correct implementation of policies and procedures. Conduct regular audits and inspections to identify non-compliance issues and develop corrective action plans. Continuously update and refine existing procedures based on industry best practices and feedback from stakeholders. Monthly Data Analysis Qualifications• Bachelor's Degree. Experience1 - 3 years in the similar field Knowledge, Skills and Abilities Strong knowledge of performance evaluation methodologies and quality control practices. Excellent analytical and problem-solving skills with keen attention to detail. Proficient in developing checklists and implementing quality assurance processes. Familiarity with operational and quality control standards. Effective communication and interpersonal skills to collaborate with teams and stakeholders. Ability to train and educate others on policies and procedures.

Full Time 0 to 0 years LinkedIn

Service Desk Engineer

On-site - Saudi - Jeddah 27 July 2026

Human Resources

Position: Service Desk Engineer Role Description Act as the primary interface between the client and IT systems/applications, ensuring seamless support and service delivery. This role requires strong communication skills, customer-centric approach, and technical expertise to diagnose issues, provide resolutions, and maintain high service quality standards.________________________________________Key Responsibilities• Handle incidents and service requests via multiple channels (voice, email, chat, web, remote support)• Identify, investigate, and diagnose issues; provide timely resolution or escalate to appropriate teams• Accurately log and track all incidents in ITSM tools as per defined processes• Ensure adherence to SLA/OLA targets and maintain service quality• Provide clear and effective communication to users throughout the incident lifecycle• Maintain proper documentation of issues, solutions, and knowledge articles• Manage high call volumes while maintaining professionalism and customer satisfaction________________________________________Must-Have Skills• Strong experience in Incident Management and ITSM tools• Excellent Arabic and English communication skills (verbal and written)• Strong email etiquette and written communication• Ready to support users via inbound calls and other support channels like chat, email, web, etc.• Ability to manage high call volumes while maintaining quality and customer satisfaction• Good analytical and problem-solving abilities• Excellent customer service and interpersonal skills• Ability to work in 24x7 rotational shifts• Ability to remain calm and courteous under pressure, especially while handling irate customers and back-to-back calls Good-to-Have Skills• Experience with Service Desk Governance and Management• Knowledge of SLA/OLA management and backlog handling• Experience with ITSM dashboards and reporting (including PPT creation)• Exposure to Shift Management in absence of a lead• Experience in Escalation Management Comments for Suppliers: Yrs of Experience: 2-4 years Language known: Arabic and English mandate24x7 rotational shifts " You can also submit your CV through the link below to be considered for future job opportunities: https://cv-fnrco.com "

Full Time 0 to 0 years LinkedIn

Guest Service Officer

On-site - Saudi - Eastern 22 July 2026

Other

Description Contributes to the smooth and efficient running of the Reception within the Spa of Rooms Division Qualifications Ideally with a relevant degree or diploma in Hospitality or Tourism management. Minimum 2 years' work experience hotel operations. Good customer service, communications and interpersonal skills are a must.

0 to 0 years Bayt

Service Associate

On-site - Saudi 22 July 2026

Hospitality & Tourism

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Find Your Shangri-La in Shangri-La  Shangri-La Jeddah Anchored on the new Jeddah Waterfront along the shores of the Red Sea, Shangri-La Jeddah sets a new standard for luxury in the city. Floor-to-ceiling windows throughout the hotel invite the outdoors in, and the stylish interiors reflect the endless blue of the sea and sandy beaches right outside. A dedicated Kids Club and supervised play area provides the canvas for families to create unforgettable memories, while innovative dining concepts promise to satisfy the most refined palates. <ul> <li>203 stylish rooms and suites plus 17 luxury serviced apartments.</li> <li>5 restaurants and lounges, including the legendary Shang Palace</li> <li>Convenient for Jeddah’s popular landmarks and Red Sea Mall</li> <li>116 privately owned Burj Assila Residences. They also have access to The Wellness Club facilities. </li> </ul> Job Summary: To be responsible of Ensuring that calls to the Service Centre are promptly answered and requests are followed through to the concerned department. As a Service Centre, we rely on you to, <ul> <li>To have knowledge of the operational systems at Telephone / Service Centre e.g. PABX / Call Centre System / Call Accounting Software.</li> <li>To have knowledge of Shangri‐La’s standard operating policies and procedures for the Service Centre.</li> <li>Ensures all calls from guests and external calls are handled professionally and with care adhering to hotel’s and Shangri‐La policies and procedures.</li> <li>Ensures correct transmission and receipt of facsimile.</li> <li>Accurately records all requests for wake‐up calls and ensures they are handled correctly.</li> <li>Answer all incoming calls.</li> <li>Records and channels guest request to appropriate departments, If required, performs follow‐up calls to guests concerned to ensure service / facility defect has been rectified to satisfaction.</li> <li>Makes operator assisted calls</li> <li>Records guest’s messages</li> <li>Knows all the Emergency Procedures of the hotel and how to handle them.</li> </ul> What we are Looking For: <ul> <li>At least 1 year working experience.</li> <li>Ability to work flexible hours and shifts.</li> <li>Communicates and writes with fluency in English (as well as the Arabic language).</li> <li>Responsible and able to take initiative.</li> <li>Pleasant, friendly, and cheerful attitude.</li> <li>This Position is for Saudi Nationals Only</li> </ul> Why Join Us: <ul> <li>A workplace that values your passion and supports self-realization and personal growth. </li> <li>Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills. </li> <li>Competitive benefits, recognition programs, and colleague stay/travel perks that reward your contribution and dedication. </li> <li>Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive.</li> </ul> We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes. We appreciate your interest in joining us. Please note that only successful candidates will be contacted. Anchored on the new Jeddah Waterfront along the shores of the Red Sea, Shangri-La Jeddah sets a new standard for luxury in the city. Floor-to-ceiling windows throughout the hotel invite the outdoors in, and the stylish interiors reflect the endless blue of the sea and sandy beaches right outside. A dedicated Kids Club and supervised play area provide the canvas for families to create unforgettable memories, while innovative dining concepts promise to satisfy the most refined palates. </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> Years of experience </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> Degree </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

Full Time 0 to 0 years LinkedIn

Service Delivery Manager

On-site - Saudi - Jeddah 20 July 2026

Information Technology

Service Delivery Manager - KSAThe Service Delivery Manager is responsible for ensuring the successful delivery of managed IT services while maintaining high customer satisfaction and compliance with agreed service levels. The role oversees service operations, leads continual service improvement initiatives, manages customer relationships, and ensures the effective implementation, administration, and optimization of IT Service Management (ITSM) tools in alignment with ITIL best practices. Key Responsibilities Manage the delivery of IT services in accordance with contractual obligations, SLAs, and KPIs. Act as the primary operational point of contact for assigned customers. Act as a technical advisor for ITSM, Managed Services and GRC processes Lead service review meetings and present operational performance, service metrics, and improvement plans. Monitor service performance and proactively address risks, issues, and customer escalations. Ensure effective implementation and governance of ITIL processes including Incident, Problem, Change, Request, Knowledge, Asset, Configuration, and Service Level Management. Administer, configure, and optimize enterprise ITSM platforms to support business and operational requirements. Define and maintain service catalogs, workflows, approval processes, dashboards, and reports. Ensure the integrity of CMDB, asset, and configuration data. Coordinate major incident management activities and lead post-incident reviews. Drive service improvement initiatives based on operational metrics and customer feedback. Manage third-party vendors and ensure contractual service performance. Prepare exec. reports, operational dashboards, SLA reports, and governance documentation. Ensure compliance with organizational policies, security standards, and audit requirements. Qualifications Education Bachelor's degree in Information Technology, Computer Science, Engineering, or a related discipline. Experience7+ years of experience in IT Service Management or Managed Services. At least 3 years in a Service Delivery or Service Operations management role. Proven experience managing enterprise customers and complex IT environments. Hands-on experience administering or configuring enterprise ITSM platforms (Service NOW, BMC, Manage Engine..) Strong experience with Licensing models for different ITSM tools Certifications ITIL® 4 Foundation is a must ITIL® 4 Managing Professional preferred Service Now Certified System Administrator (CSA) is a plus BMC Helix Certification is a plus PMP is a plus Behavioral Competencies Customer-focused mindset Leadership and team management Strong analytical and problem-solving skills Excellent communication and presentation abilities Stakeholder management Continuous improvement orientation Focus is on Saudization

0 to 0 years Bayt

Service Associate

On-site - Saudi 19 July 2026

Hospitality & Tourism

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Find Your Shangri-La in Shangri-La  Shangri-La Jeddah Anchored on the new Jeddah Waterfront along the shores of the Red Sea, Shangri-La Jeddah sets a new standard for luxury in the city. Floor-to-ceiling windows throughout the hotel invite the outdoors in, and the stylish interiors reflect the endless blue of the sea and sandy beaches right outside. A dedicated Kids Club and supervised play area provides the canvas for families to create unforgettable memories, while innovative dining concepts promise to satisfy the most refined palates. <ul> <li>203 stylish rooms and suites plus 17 luxury serviced apartments.</li> <li>5 restaurants and lounges, including the legendary Shang Palace</li> <li>Convenient for Jeddah’s popular landmarks and Red Sea Mall</li> <li>116 privately owned Burj Assila Residences. They also have access to The Wellness Club facilities. </li> </ul> Job Summary: To be responsible of Ensuring that calls to the Service Centre are promptly answered and requests are followed through to the concerned department. As a Service Centre, we rely on you to, <ul> <li>To have knowledge of the operational systems at Telephone / Service Centre e.g. PABX / Call Centre System / Call Accounting Software.</li> <li>To have knowledge of Shangri‐La’s standard operating policies and procedures for the Service Centre.</li> <li>Ensures all calls from guests and external calls are handled professionally and with care adhering to hotel’s and Shangri‐La policies and procedures.</li> <li>Ensures correct transmission and receipt of facsimile.</li> <li>Accurately records all requests for wake‐up calls and ensures they are handled correctly.</li> <li>Answer all incoming calls.</li> <li>Records and channels guest request to appropriate departments, If required, performs follow‐up calls to guests concerned to ensure service / facility defect has been rectified to satisfaction.</li> <li>Makes operator assisted calls</li> <li>Records guest’s messages</li> <li>Knows all the Emergency Procedures of the hotel and how to handle them.</li> </ul> What we are Looking For: <ul> <li>At least 1 year working experience.</li> <li>Ability to work flexible hours and shifts.</li> <li>Communicates and writes with fluency in English (as well as the Arabic language).</li> <li>Responsible and able to take initiative.</li> <li>Pleasant, friendly, and cheerful attitude.</li> <li>This Position is for Saudi Nationals Only</li> </ul> Why Join Us: <ul> <li>A workplace that values your passion and supports self-realization and personal growth. </li> <li>Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills. </li> <li>Competitive benefits, recognition programs, and colleague stay/travel perks that reward your contribution and dedication. </li> <li>Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive.</li> </ul> We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes. We appreciate your interest in joining us. Please note that only successful candidates will be contacted. Anchored on the new Jeddah Waterfront along the shores of the Red Sea, Shangri-La Jeddah sets a new standard for luxury in the city. Floor-to-ceiling windows throughout the hotel invite the outdoors in, and the stylish interiors reflect the endless blue of the sea and sandy beaches right outside. A dedicated Kids Club and supervised play area provide the canvas for families to create unforgettable memories, while innovative dining concepts promise to satisfy the most refined palates. </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> Years of experience </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> Degree </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

0 to 0 years Bayt

Service Associate

On-site - Saudi 17 July 2026

Hospitality & Tourism

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Find Your Shangri-La in Shangri-La  Shangri-La Jeddah Anchored on the new Jeddah Waterfront along the shores of the Red Sea, Shangri-La Jeddah sets a new standard for luxury in the city. Floor-to-ceiling windows throughout the hotel invite the outdoors in, and the stylish interiors reflect the endless blue of the sea and sandy beaches right outside. A dedicated Kids Club and supervised play area provides the canvas for families to create unforgettable memories, while innovative dining concepts promise to satisfy the most refined palates. <ul> <li>203 stylish rooms and suites plus 17 luxury serviced apartments.</li> <li>5 restaurants and lounges, including the legendary Shang Palace</li> <li>Convenient for Jeddah’s popular landmarks and Red Sea Mall</li> <li>116 privately owned Burj Assila Residences. They also have access to The Wellness Club facilities. </li> </ul> Job Summary: To be responsible of Ensuring that calls to the Service Centre are promptly answered and requests are followed through to the concerned department. As a Service Centre, we rely on you to, <ul> <li>To have knowledge of the operational systems at Telephone / Service Centre e.g. PABX / Call Centre System / Call Accounting Software.</li> <li>To have knowledge of Shangri‐La’s standard operating policies and procedures for the Service Centre.</li> <li>Ensures all calls from guests and external calls are handled professionally and with care adhering to hotel’s and Shangri‐La policies and procedures.</li> <li>Ensures correct transmission and receipt of facsimile.</li> <li>Accurately records all requests for wake‐up calls and ensures they are handled correctly.</li> <li>Answer all incoming calls.</li> <li>Records and channels guest request to appropriate departments, If required, performs follow‐up calls to guests concerned to ensure service / facility defect has been rectified to satisfaction.</li> <li>Makes operator assisted calls</li> <li>Records guest’s messages</li> <li>Knows all the Emergency Procedures of the hotel and how to handle them.</li> </ul> What we are Looking For: <ul> <li>At least 1 year working experience.</li> <li>Ability to work flexible hours and shifts.</li> <li>Communicates and writes with fluency in English (as well as the Arabic language).</li> <li>Responsible and able to take initiative.</li> <li>Pleasant, friendly, and cheerful attitude.</li> <li>This Position is for Saudi Nationals Only</li> </ul> Why Join Us: <ul> <li>A workplace that values your passion and supports self-realization and personal growth. </li> <li>Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills. </li> <li>Competitive benefits, recognition programs, and colleague stay/travel perks that reward your contribution and dedication. </li> <li>Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive.</li> </ul> We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes. We appreciate your interest in joining us. Please note that only successful candidates will be contacted. Anchored on the new Jeddah Waterfront along the shores of the Red Sea, Shangri-La Jeddah sets a new standard for luxury in the city. Floor-to-ceiling windows throughout the hotel invite the outdoors in, and the stylish interiors reflect the endless blue of the sea and sandy beaches right outside. A dedicated Kids Club and supervised play area provide the canvas for families to create unforgettable memories, while innovative dining concepts promise to satisfy the most refined palates. </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> Years of experience </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> Degree </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

Contract 0 to 0 years LinkedIn

Service Delivery Coordinator

On-site - Saudi - Eastern 15 July 2026

Information Technology

Job Title:- Service Delivery Coordinator - Field Services Operations_MB30 Location:- Dammam Second Industrial Area Role Summary:- Responsible for coordinating and managing directional drilling operations, ensuring execution in line with client requirements, operational performance targets, and HSE standards. Acts as the key interface between field teams, engineering, and the client. Essential Responsibilities: Coordinate daily directional drilling operations and support real-time decision-making Manage and support DD, MWD/LWD field engineers Ensure alignment with client drilling program and objectives Monitor drilling performance (ROP, NPT, trajectory compliance) and drive optimization Maintain strong client communication and relationship management Ensure accurate reporting and data quality during operations - Qualifications/Requirements: - Job Cycle Management Lead pre-job planning (well program review, BHA selection, risk assessment) Oversee execution phase (performance monitoring, troubleshooting, optimization) Ensure post-job reporting, documentation, and lessons learned capture- Leadership & Coordination Experience managing field engineers and multi-discipline teams Provide guidance, coaching, and ensure operational discipline Act as focal point for escalations and operational decisions Desirable attributes of the worker (Experience / Skills / Competencies): - Technical Skills Directional drilling and trajectory control BHA design (RSS / Motors) Vibration mitigation, torque & drag, hole cleaning Real-time data monitoring and drilling software- Core Competencies Strong operational decision-making under pressure Excellent communication and reporting skills Proven ability to manage client expectations proactively Focus on minimizing NPT and improving drilling efficiency- HSE & Compliance Ensure compliance with company and client HSE requirements Promote a strong safety culture across operations Essential Requirements of the role (Experience / Skills / Competencies):- Years of experience: Minimum 5 years of Directional Drilling (DD) experience Preferred experience in Saudi Arabia (Aramco environment) / Experience in HTHP wells is highly preferred / Background in RSS and motor drilling operations Field of experience: Directional Drilling (DD), MWD/LWD operations, Well Construction / Drilling Services Technical Skills:Directional drilling & trajectory control BHA design (RSS & motor) Torque & drag, vibration mitigation, hole cleaning Real-time drilling data monitoring & optimization Drilling software (e.g., Well planning & real-time monitoring systems) Soft Skills:Strong communication & stakeholder management Decision-making under pressure Leadership & team coordination Problem-solving & analytical thinking Client relationship management Tools or Software (Required / Preferred): Real-time drilling software, well planning tools, reporting systems (preferred experience with industry-standard platforms) Education Qualifications: Bachelor’s degree in engineering (Petroleum, Mechanical, or related discipline preferred) Industry Background or Experience (Required / Preferred): Oil & Gas – Drilling Services (Directional Drilling) Experience in Saudi Arabia / Aramco operations is highly preferred Off-limits Companies: Direct competitors currently engaged in sensitive contracts with Baker Hughes (case-by-case basis) Required Accreditations / Qualifications / Certification / Licenses including Driving License:Valid driving license H2S certification IWCF / IADC (preferred) Other Requirements:- National or Expat: Any Rotation / Work Schedule: N/AAlternative / Target Job Titles: Directional Drilling Coordinator, Field Service Coordinator, Drilling Operations Coordinator Role base (Office, Onshore, Offshore or Workshop): Office based Will the worker be working at a customer's facility Yes – occasional field/client site visits as required Contract Duration: 6 Months Number of positions needs to be filled: 1Languages Required & Proficiency Level: English (Fluent – mandatory) Arabic (Preferred) Candidate should be available to join before: ASAPImportant Keywords to be in the CV: Directional Drilling, RSS, Motor drilling, MWD/LWD, BHA design, Real-time monitoring, Aramco, HTHP wells Expected Role Challenges:High-pressure operational decision-making Managing real-time drilling performance issues Client expectations & operational alignment Minimizing NPT and optimizing drilling efficiency Working Conditions - describe the physical environment / conditions the worker will be working in: Office-based with occasional field exposure; dynamic operational environment supporting real-time drilling activities Are there any safety risks associated with the role: Exposure to field environments during site visits; adherence to HSE protocols required What Training is provided to the worker: On-the-job training, internal systems & processes, HSE compliance training

Full Time 0 to 0 years LinkedIn

Field Service Technician

On-site - Saudi - Eastern 15 July 2026

Global presentation Vallourec provides benchmark tubular solutions for the energy sector and for some of the most demanding industrial applications. Its offer ranges from oil and gas wells in extreme conditions to high-performance mechanical equipment, as well as solutions for the hydrogen, CCUS (Carbon Capture, Utilization and Storage), geothermal and solar energy markets. Vallourec’s pioneering spirit and cutting edge R&D open new technological frontiers. With 15,000 dedicated and passionate employees in more than 20 countries, Vallourec works hand-in-hand with its customers to offer more than just tubes: Vallourec delivers innovative, safe, competitive and smart tubular solutions, to make every project possible. Listed on Euronext in Paris Vallourec is part of the CAC Mid 60, SBF 120 and Next 150 indices and is eligible for Deferred Settlement Service. To implement and coordinate a comprehensive Employee Health, Safety and Environmental System for the employees of Vallourec RESPONSIBILITIESPerforms Job Card required task such as: OCTG Pipe preparation, Visual thread inspection, VAM connections make-up supervision, Pipe handling supervision, accessories inspections onshore or at rig site. Conducts VAM Field Service inspection services as per VAM Field Service Procedures, VAM running book and costumer site specific instructions. Prepares and issues costumer inspection report on time. Updates the VAM Field service on-line database with job report data. Obtains signed service field tickets from operations. Conducts business in compliance with all company policies (code of conduct & ethics, safety, environment, travel and expenses, etc.) Ensures quality of service work leading to customer satisfaction. Responds to technical questions on VAM Connections Authority to accept or reject connections and/or make-up of joints at rig REQUIRED COMPETENCIESyou have min 10y experience on OCTG Corrosion Resistance Alloys (CRA) materials. You are required to require to be proactive to request competency assessments You are required to meet the minimum requirements to have a competency assessment performed You are required to close any competency assessment gaps in a timely manner You are required to take VFP Exams in a timely manner Liaise with Oil & Gas customer drilling, casing, completion departments, VAM Field service planning desk REQUIRED SKILLS• You are required to have good communication• You are required to have good interpersonal skills• You are required to have the skills to do report writing• You are required to have good IT skills - Word-processing, spreadsheets, internet and email• You are required to be assessed at a frequency defined PERSONAL FEATURES• You are required to adjust readily to different situations• You are required to work under pressure from other members at work site• You are required to be fair, truthful, sincere, honest and discreet• You are required to willing to consider alternative ideas or points of view• You are required to tactful in dealing with people• You are required to be actively aware of physical surroundings and activities• You are required to instinctively aware of and able to understand situations• You are required to persistent, focused on achieving objectives• You are required to reaches timely conclusions based on logical reasoning and analysis• You are required to acts and functions independently while interacting effectively with others. EDUCATION:Necessary:• A High School Leaving Certificate Wished:• Engineering Background LINGUISTIC:English: Required

0 to 0 years Bayt

Service Associate

On-site - Saudi 12 July 2026

Hospitality & Tourism

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Find Your Shangri-La in Shangri-La  Shangri-La Jeddah Anchored on the new Jeddah Waterfront along the shores of the Red Sea, Shangri-La Jeddah sets a new standard for luxury in the city. Floor-to-ceiling windows throughout the hotel invite the outdoors in, and the stylish interiors reflect the endless blue of the sea and sandy beaches right outside. A dedicated Kids Club and supervised play area provides the canvas for families to create unforgettable memories, while innovative dining concepts promise to satisfy the most refined palates. <ul> <li>203 stylish rooms and suites plus 17 luxury serviced apartments.</li> <li>5 restaurants and lounges, including the legendary Shang Palace</li> <li>Convenient for Jeddah’s popular landmarks and Red Sea Mall</li> <li>116 privately owned Burj Assila Residences. They also have access to The Wellness Club facilities. </li> </ul> Job Summary: To be responsible of Ensuring that calls to the Service Centre are promptly answered and requests are followed through to the concerned department. As a Service Centre, we rely on you to, <ul> <li>To have knowledge of the operational systems at Telephone / Service Centre e.g. PABX / Call Centre System / Call Accounting Software.</li> <li>To have knowledge of Shangri‐La’s standard operating policies and procedures for the Service Centre.</li> <li>Ensures all calls from guests and external calls are handled professionally and with care adhering to hotel’s and Shangri‐La policies and procedures.</li> <li>Ensures correct transmission and receipt of facsimile.</li> <li>Accurately records all requests for wake‐up calls and ensures they are handled correctly.</li> <li>Answer all incoming calls.</li> <li>Records and channels guest request to appropriate departments, If required, performs follow‐up calls to guests concerned to ensure service / facility defect has been rectified to satisfaction.</li> <li>Makes operator assisted calls</li> <li>Records guest’s messages</li> <li>Knows all the Emergency Procedures of the hotel and how to handle them.</li> </ul> What we are Looking For: <ul> <li>At least 1 year working experience.</li> <li>Ability to work flexible hours and shifts.</li> <li>Communicates and writes with fluency in English (as well as the Arabic language).</li> <li>Responsible and able to take initiative.</li> <li>Pleasant, friendly, and cheerful attitude.</li> <li>This Position is for Saudi Nationals Only</li> </ul> Why Join Us: <ul> <li>A workplace that values your passion and supports self-realization and personal growth. </li> <li>Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills. </li> <li>Competitive benefits, recognition programs, and colleague stay/travel perks that reward your contribution and dedication. </li> <li>Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive.</li> </ul> We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes. We appreciate your interest in joining us. Please note that only successful candidates will be contacted. Anchored on the new Jeddah Waterfront along the shores of the Red Sea, Shangri-La Jeddah sets a new standard for luxury in the city. Floor-to-ceiling windows throughout the hotel invite the outdoors in, and the stylish interiors reflect the endless blue of the sea and sandy beaches right outside. A dedicated Kids Club and supervised play area provide the canvas for families to create unforgettable memories, while innovative dining concepts promise to satisfy the most refined palates. </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> Years of experience </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> Degree </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

0 to 0 years Bayt

Service Associate

On-site - Saudi 5 July 2026

Hospitality & Tourism

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Find Your Shangri-La in Shangri-La  Shangri-La Jeddah Anchored on the new Jeddah Waterfront along the shores of the Red Sea, Shangri-La Jeddah sets a new standard for luxury in the city. Floor-to-ceiling windows throughout the hotel invite the outdoors in, and the stylish interiors reflect the endless blue of the sea and sandy beaches right outside. A dedicated Kids Club and supervised play area provides the canvas for families to create unforgettable memories, while innovative dining concepts promise to satisfy the most refined palates. <ul> <li>203 stylish rooms and suites plus 17 luxury serviced apartments.</li> <li>5 restaurants and lounges, including the legendary Shang Palace</li> <li>Convenient for Jeddah’s popular landmarks and Red Sea Mall</li> <li>116 privately owned Burj Assila Residences. They also have access to The Wellness Club facilities. </li> </ul> Job Summary: To be responsible of Ensuring that calls to the Service Centre are promptly answered and requests are followed through to the concerned department. As a Service Centre, we rely on you to, <ul> <li>To have knowledge of the operational systems at Telephone / Service Centre e.g. PABX / Call Centre System / Call Accounting Software.</li> <li>To have knowledge of Shangri‐La’s standard operating policies and procedures for the Service Centre.</li> <li>Ensures all calls from guests and external calls are handled professionally and with care adhering to hotel’s and Shangri‐La policies and procedures.</li> <li>Ensures correct transmission and receipt of facsimile.</li> <li>Accurately records all requests for wake‐up calls and ensures they are handled correctly.</li> <li>Answer all incoming calls.</li> <li>Records and channels guest request to appropriate departments, If required, performs follow‐up calls to guests concerned to ensure service / facility defect has been rectified to satisfaction.</li> <li>Makes operator assisted calls</li> <li>Records guest’s messages</li> <li>Knows all the Emergency Procedures of the hotel and how to handle them.</li> </ul> What we are Looking For: <ul> <li>At least 1 year working experience.</li> <li>Ability to work flexible hours and shifts.</li> <li>Communicates and writes with fluency in English (as well as the Arabic language).</li> <li>Responsible and able to take initiative.</li> <li>Pleasant, friendly, and cheerful attitude.</li> <li>This Position is for Saudi Nationals Only</li> </ul> Why Join Us: <ul> <li>A workplace that values your passion and supports self-realization and personal growth. </li> <li>Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills. </li> <li>Competitive benefits, recognition programs, and colleague stay/travel perks that reward your contribution and dedication. </li> <li>Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive.</li> </ul> We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes. We appreciate your interest in joining us. Please note that only successful candidates will be contacted. Anchored on the new Jeddah Waterfront along the shores of the Red Sea, Shangri-La Jeddah sets a new standard for luxury in the city. Floor-to-ceiling windows throughout the hotel invite the outdoors in, and the stylish interiors reflect the endless blue of the sea and sandy beaches right outside. A dedicated Kids Club and supervised play area provide the canvas for families to create unforgettable memories, while innovative dining concepts promise to satisfy the most refined palates. </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> Years of experience </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> Degree </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

Full Time 0 to 0 years Bayt

Service Coordinator

On-site - Saudi 1 July 2026

Administration

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Position SummaryThe Service Coordinator is responsible for managing service bookings, workshop capacity planning, and customer communication to ensure smooth and efficient aftersales operations.The role acts as the operational backbone between customers, Service Advisors, and the workshop by ensuring all appointments are accurately scheduled, workshop capacity is optimized, and customer interactions are handled professionally across all touchpoints. By maintaining booking discipline and proactive communication, the Service Coordinator directly contributes to workshop utilization, reduced no-show rates, and improved customer experience.This position plays a critical role in aligning customer demand with workshop capacity while supporting operational efficiency and service revenue generation.Key ResponsibilitiesAppointment Booking & Capacity Planning• Manage inbound service booking requests via calls, online platforms, and walk-in customers using the Dealer Management System (DMS)• Optimize workshop loading by aligning technician availability, bay capacity, job complexity, and service priorities• Schedule appointments in a structured manner to maximize workshop utilization and minimize idle capacity• Coordinate priority bookings including VIP customers, fleet accounts, recall campaigns, and OEM service programs• Monitor booking pipeline and adjust schedules dynamically based on operational changesCustomer Communication & Engagement• Confirm service appointments in advance and send reminders to minimize no-show and cancellation rates• Conduct pre-arrival calls to capture additional customer concerns and ensure Service Advisors are fully prepared for reception• Manage outbound campaigns for service reminders, recalls, and OEM customer engagement programs• Provide clear and professional communication to customers regarding appointment availability, preparation requirements, and expected timelinesOperational Support & Coordination• Coordinate customer mobility solutions such as loan vehicles, shuttle services, and waiting area arrangements• Support Service Advisors by tracking open Repair Orders and escalating delayed jobs or aging work-in-progress (WIP) cases• Ensure accurate and up-to-date customer data in the DMS, including contact details, ownership updates, and service preferences• Assist in balancing daily operational workload and supporting smooth workshop flowReporting & Performance Monitoring• Prepare daily, weekly, and monthly reports on booking volumes, show-up rates, workshop capacity utilization, and operational trends• Track key performance indicators such as appointment conversion, no-show rate, outbound call performance, and booking efficiency• Identify capacity constraints, booking gaps, and operational inefficiencies, escalating issues to the Service Manager with recommended actions• Maintain data accuracy within CRM and DMS systems to support reliable reporting and business insightsCustomer Experience & Compliance• Handle customer inquiries and initial complaints professionally, ensuring timely escalation of sensitive or complex cases to the Service Manager• Support post-service follow-up activities in coordination with CRM and Customer Care teams• Ensure compliance with OEM communication standards, customer data protection regulations, and internal audit requirements• Maintain consistent and professional customer experience across all booking and communication touchpoints </div><h2 class="h5">Skills</h2> <div data-jb-field="skills">Educational Requirements• Diploma or Bachelor’s Degree in Business Administration, Automotive, or a related fieldExperience Requirements• Minimum 2–4 years of experience in an automotive dealership aftersales environment, contact center, or customer coordination role• Prior experience in appointment booking, workshop scheduling, or service CRM operations is strongly preferred• Exposure to high-volume service operations and customer interaction environments is an advantageTechnical Skills• Proficiency in Dealer Management Systems (DMS) for service booking, customer data management, and appointment tracking• Strong Microsoft Excel skills for reporting, analysis, and performance tracking• Familiarity with CRM systems, outbound calling platforms, and customer engagement tools• Ability to manage scheduling systems and optimize resource allocation</div>

Full Time 0 to 0 years LinkedIn

Service Manager

Remote - Saudi - Jeddah 1 July 2026

Manufacturing & Production

Job Title: Service Manager Location: Saudi Arabia Department: International Service Reporting To: Head – International Service Experience: 10–12 Years Qualification: Engineering Degree / Diploma Budget: ~SAR 160,000 per annum Travel Requirement Willingness to travel up to 50% within Saudi Arabia Required Skills Strong understanding of engineering products, service operations, and field service KPIsProven experience managing customer escalations and dealer/service networks Strong analytical skills with hands-on experience in RCA, PIR, and service reporting Excellent communication and cross-functional coordination skills Strong leadership and execution-oriented mindset Role Overview We are seeking an experienced Service Manager to lead customer service and technical service operations across Saudi Arabia. The ideal candidate will be responsible for driving service performance, achieving key service KPIs, managing escalations, and ensuring a consistent, high-quality customer experience across dealer and service partner networks. Key Responsibilities Service Operations & Execution Manage day-to-day customer service and technical service operations across assigned regions. Ensure achievement of key service KPIs including Response Time, TTR, FTR, Repeat Complaints, and Customer Satisfaction. Drive consistency in service processes, escalation management, and reporting. Customer Experience & Escalation Management Act as the senior escalation point for complex customer and technical service issues. Build and maintain strong relationships with key customers, dealers, and channel partners. Drive resolution of recurring issues through Root Cause Analysis (RCA), Post-Incident Reviews (PIR), and corrective action planning. Dealer & Service Partner Management Monitor dealer/service partner performance, workforce deployment, and service capability. Ensure compliance with service standards, quality expectations, and response timelines. Support capability building through training, audits, and performance reviews. Technical & Cross-Functional Coordination Collaborate with engineering, quality, supply chain, and OEM teams to resolve technical issues. Support warranty management, failure analysis, and service documentation. Provide field insights to improve products, processes, and service efficiency. Team Leadership & Development Lead and mentor service engineers and regional service teams. Drive productivity, discipline, and customer-focused behavior. Support implementation of service improvement initiatives and operational excellence programs.

Full Time 0 to 0 years LinkedIn

Service Team Leader

On-site - Saudi - Jeddah 30 June 2026

Hospitality & Tourism

High-level Job Purpose Statement Supervises a team of auto technicians to conduct routine and advanced diagnostics, service, and repairs on customer vehicles. Essential Duties and Responsibilities Supervision Coordinates, leads and participates in the activities of a team of technicians in the maintenance, diagnoses, and repair of vehicles brought into the service facility Plan, assign, and direct the work of the auto technicians Inspect the work of technicians to ensure principal and Company standards are met Train technicians in new procedures Carries out supervisory responsibilities in accordance with Company policies and procedures Service and Repair Analyze work orders (Job Cards) to understand a vehicle’s condition, the accuracy of the diagnosis, and labor time agreed; requisition parts, compute work orders, prepare service records and reports as required Clarify with the Service Advisor if the work order is not clear or seems incorrect Determine which parts and tools will be required for a given repair or service and ensure their availability Inform the Service Advisor if additional parts need to be ordered Complete routine services and repairs within the assigned timeframes Document completed work orders to include the repairs conducted, the parts required, and the labor involved Document additional services or repairs conducted on vehicles Document any other vehicle problems noted during servicing and document any additional repairs to be completed, the parts required, and the labor to be charged in order to gain customer approval Minimum Requirements for the Role Qualifications Related diploma or certificate from a technical school or training Experience4 years’ experience in a dealership service outlet conducting routine services on automobiles Knowledge, Skills and Abilities Technical knowledge of various service requirements and diagnoses of issues in one or more of the following disciplines Mechanical Electronic Electrical Transmission or air-conditioning;Good communications skills Fluent in English; Arabic desirable

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