CS Cart Jobs in Saudi

Job Title : Head of IT Operations. Business Line/ Department : IT Operations. Reports to - Chief Technology Officer (CTO).<br>JOB DIMENSIONS: Number of Staff Supervised (Direct Reports): As per approved OS. Financial Responsibility: Capex/Opex for IT operations.<br>Job Purpose:The Job Holder is Responsible to. end-to-end delivery, reliability, and continuous improvement of IT operational services across Almanea's retail network. Leads four functions: Project & Program Management, Service Desk & Technical Support, Service Management, and Application Management.<br>Job Deliverables - Accountability. Description :Deliverables Integrated IT Operations Dashboard Project & Program Portfolio Management Service Desk Performance & User Satisfaction Reports Application Portfolio & Performance Management Major Incident & Problem Management (RCA Ownership) IT KPIs, Capacity & Continuous Improvement Plan<br> Know How (applying of knowledge & skills in job tasks) Duties Strategic IT Operations Leadership Define and execute the IT Operations roadmap aligned with Almanea CTO strategy. Establish and continuously improve the IT Operations governance framework. Serve as primary escalation point for all critical IT operational issues. Manage OPEX and CAPEX for IT operations within approved budgets. Drive a culture of accountability, service excellence, and continuous improvement.<br> Project & Program Management Oversight. Govern the IT project portfolio: priorities initiatives, manage dependencies, report to CTO. Ensure all IT projects are delivered on time, within budget, and to define quality standards. Champion PMI/Agile methodologies across the division.<br>Service Desk & Technical Support Oversee L1–L3 technical support for POS, ERP, in-store devices, and end-user computing. Define and monitor SLA targets and user satisfaction metrics. Ensure adequate staffing and tooling for Almanea’s retail calendar peaks.<br> IT Service Management Lead ITIL-aligned processes across incident, problem, change, release, and asset management. Produce regular service performance reports and KPI dashboards for the CTO. Partner with business units to capture requirements and deliver continuous application value.<br>Application Management Build Application management team with relative process and SOPsOversee lifecycle management of enterprise and retail applications including ERP, POS, WMS, OMS, Aftersales and CRM. Manage application vendors, licensing compliance, and cost optimization.<br>Note: The principal accountabilities listed above are an illustrative list and not an exhaustive list. Additional responsibilities may be added from time to time depending on organizational requirements.<br>Qualification and Experience :<br>Minimum Qualification:Bachelor’s degree in computer science / information systems. Certified in ITIL 4 Foundation (mandatory); PMP or PRINCE2 Practitioner. COBIT, Azure/AWS preferred. Minimum Experience Minimum Experience of 10–12 years progressive IT experience; 5+ years in senior IT operations role. Retail or consumer electronics background strongly preferred. Proven experience is a must. Other Requirement (Skills Set) ITIL 4 (certification required) Enterprise IT infrastructure: networks, servers, cloud (Azure/AWS) Retail technology: POS,ERP, WMS, CRM, Stores Technologies HW/SW. ITSM tooling: Any Project management: PMP / Scrum or any equivalent one. Application management Lifecycle.

Overview:The IT Support Specialist is responsible for providing first-level technical support to users, ensuring the availability, reliability, and proper operation of IT systems and services. The role focuses on incident resolution, user support, system troubleshooting, and maintaining IT service quality in line with defined SLAs and organizational policies.<br>Key Responsibilities:Provide technical support to end users for hardware, software, network, and application-related issues. Respond to and resolve incidents and service requests through ticketing systems within agreed SLAs. Install, configure, and maintain end-user devices including laptops, desktops, printers, and mobile devices. Troubleshoot operating systems, office applications, email, and collaboration tools. Support user account management, including access provisioning, password resets, and permission changes. Assist in maintaining IT assets, inventory records, and documentation. Escalate complex or unresolved issues to appropriate technical teams while ensuring proper follow-up.<br>Talent Profile:Bachelor’s degree in computer science, Information Technology, Network Engineering, or a related field. Minimum 2 years of relevant experience in IT support, help desk, service desk, or technical support.<br>Job Nature:SITE, Project-Based.<br>In addition to the monthly salary, SITE provides you these Benefits:Social allowance. Mobile allowance. Medical Insurance employee, his/her family, and parents.

Company Description NDP Investment (Najd Desert Pearl) is a Saudi public relations, media, and marketing company focused on strategic communications, media relations, brand positioning, content creation, and integrated marketing solutions. The company partners with organizations to strengthen their reputation, increase visibility, and build lasting stakeholder relationships. Aligned with Saudi Vision 2030, NDP Investment supports clients in communicating their goals and achievements to diverse audiences. Team members contribute to impactful media and communication strategies that help shape public perception. The environment values collaboration, innovation, and results-driven work in a dynamic market.<br>Role Description The Information Technology Specialist is a full-time, on-site role based in Saudi Arabia, supporting the company’s technical infrastructure and users. The specialist will manage and maintain network systems, hardware, and software to ensure reliable and secure operations. Daily responsibilities include monitoring network performance, diagnosing and resolving technical issues, and implementing updates and security measures. The role involves providing timely technical support to internal teams, documenting solutions, and recommending improvements to IT processes. The specialist will collaborate with other departments to understand technology needs and support business continuity.<br>Qualifications Candidates should possess strong Information Technology skills, including familiarity with operating systems, hardware, software, and enterprise applications. Candidates should possess Network Administration and Network Security skills to configure, manage, and protect network infrastructure. Candidates should possess Troubleshooting skills to diagnose, analyze, and resolve technical issues efficiently. Candidates should possess Customer Service skills to support internal users with clear communication and professional assistance. Relevant qualifications such as a diploma or degree in Information Technology, Computer Science, or a related field are preferred. Certifications in networking or security (e.g., Comp TIA Network+, Security+, or equivalent) are beneficial. Ability to work on-site in Saudi Arabia, manage multiple tasks, and follow established IT policies and procedures. Strong analytical skills, attention to detail, and the ability to collaborate with cross-functional teams.

GT Medical is looking for a competitive, proactive, and results-driven Technical Support Officer to provide first-line IT support and ensure smooth day-to-day technology operations across the organization. You will be responsible for diagnosing, troubleshooting, and resolving hardware, software, network, and system-related issues while delivering excellent user support.<br>🔹 What You Will DoProvide first-line technical support via phone, email, remote tools, and on-site assistance Diagnose and resolve hardware, software, printer, and network issues Install, configure, and maintain desktops, laptops, mobile devices, and peripherals Manage user accounts, passwords, and access permissions within Microsoft 365Support and troubleshoot Microsoft Outlook and email services Escalate complex technical issues to senior IT teams when required Support employee onboarding and offboarding (IT setup and access provisioning) Maintain accurate IT asset inventory and documentation Troubleshoot network connectivity and Wi-Fi issues Ensure compliance with IT security policies and report incidents promptly Install and configure IP phones (Grandstream) Install and maintain CCTV systems (Hikvision) Configure biometric/fingerprint systems (ZKTeco) Deploy and manage endpoint protection (ESET) Provide user training and promote IT best practices<br><br>🔹 What You Need Bachelor’s degree or diploma in Information Technology, Computer Science, or related field1–3 years of experience in IT support or help desk roles Strong knowledge of Windows OS and Microsoft 365 (Outlook, Teams, One Drive, etc.) Good understanding of networking fundamentals (LAN, WAN, Wi-Fi troubleshooting) Hands-on experience in hardware and software installation and troubleshooting Familiarity with IT asset management and user administration Exposure to IP telephony (Grandstream), CCTV (Hikvision), and biometric systems (ZKTeco) is an advantage Experience with endpoint security solutions (e.g., ESET or similar) Strong problem-solving and analytical skills Excellent communication and customer service abilities Ability to work under pressure and manage multiple priorities Willingness to provide both on-site and remote IT support<br><br>GT Medical is a growing company on a valuable mission, and our employees are the most important asset to us.<br>Apply now and be the future of GT Medical!

IT Technical Support Engineer We are actively looking for a motivated IT Technical Support Engineer to join our Information Technology Team. Core Competencies:Install, maintain, diagnose, and repair PC Hardware, Printers, and other IT peripherals. Install networking equipment such as Network Cabling, Network Switches, Access Points and Network Printers etc. when required. Install, troubleshoot, and maintain all approved collaboration tools such as Microsoft Office, Adobe Reader, Win Zip/Win RAR, McAfee Virus Scan, client etc. Provide 2nd layer support related to Advanced Troubleshooting. Analyze problems and develop creative solutions by research and vendor resources. Register, prioritize and follow up all tasks using IT Service Desk application. Follow standard IT Service Desk procedures to support users within the time specified to avoid SLA violations. Follow strictly and perform preventive maintenance tasks effectively as scheduled. Perform appropriate hardware and software upgrades. Monitor, analyze and report reliability and performance issues. Participate in different project tasks as assigned. Provide occasional after-hours and weekend support. Continuous working experience with similar Hardware and Software environment. Microsoft Operating Systems. Microsoft Office Suite. Hardware Installation/Troubleshooting. Software Installation/Troubleshooting. LAN/WLAN Troubleshooting.<br>Essential Qualifications & Skills:<br>Bachelors\Diploma in Computer Sciences/Engineering or related filed.1 Year of experience in IT Technical Support. Hardware Course (A+ or equivalent). Computer Software Skills. Microsoft Certified Professional (MCP) preferred. Inter Connecting Cisco Devices (ICND) preferred.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p>"Why work for Accor?<br>We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.</p><br><p>By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/<br>Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"</p><br><br>Job Description<br><br><p>The Director of Information Technology is responsible for the strategic planning, implementation, security, maintenance, and continuous improvement of all information technology systems across the hotel. The role ensures that technology effectively supports hotel operations, enhances guest experience, safeguards business information, and complies with Accor standards and local regulations.</p><br><p>The Director of Information Technology provides strategic leadership in technology initiatives, digital transformation, cybersecurity, infrastructure management, and hotel systems while ensuring uninterrupted business operations.</p><br><p>Key Responsibilities, among others:</p><br><p>Strategic Leadership:</p><br><ul><li>Develop and implement the hotel's Information Technology strategy aligned with Accor's standards</li><li>Serve as the hotel's technology advisor to the General Manager and Executive Committee.</li><li>Recommend innovative technologies that improve operational efficiency, guest satisfaction, data security and profitability.</li><li>Lead digital transformation initiatives across all departments.</li><li>Prepare and manage the annual IT operating and capital expenditure budgets.</li><li>Ensure compliance with Accor IT governance, cybersecurity policies, and corporate technology standards.</li></ul><p>Hotel Systems &amp; Infrastructure:</p><br><ul><li>Ensure the efficient operation of all hotel technology systems&nbsp;</li><li>Ensure preventive maintenance programs are established and executed for all IT hardware and infrastructure.</li><li>Coordinate timely repair and replacement of faulty hardware and software.</li><li>Maintain system availability and minimize operational downtime.</li></ul><p>Cybersecurity &amp; Risk Management:</p><br><ul><li>Develop and maintain robust cybersecurity practices to protect hotel systems and confidential information.</li><li>Ensure user access controls are maintained and periodically reviewed.</li><li>Implement data backup, disaster recovery, and business continuity procedures.</li><li>Coordinate responses to cybersecurity incidents and system failures.</li><li>Ensure compliance with data privacy regulations and Accor information security requirements.</li><li>Conduct regular IT security audits and risk assessments.</li></ul><p>Systems Administration:</p><br><ul><li>Ensure all hotel applications remain current with approved software releases.</li><li>Coordinate implementation of software upgrades and new technologies.</li><li>Manage system licenses, maintenance agreements and vendor contracts.</li><li>Ensure accurate system documentation and operating procedures are maintained.</li><li>Establish emergency procedures to maintain hotel operations during IT outages.</li><li>Coordinate technology support with Regional IT and approved vendors.</li></ul><p>Operational Support:</p><br><ul><li>Provide leadership and technical support to all hotel departments.</li><li>Ensure prompt resolution of user support requests.</li><li>Coordinate technology requirements for conferences, events and VIP visits.</li><li>Support operational departments in maximizing technology utilization.</li><li>Maintain accurate databases and reporting systems for management.</li></ul><p>Vendor &amp; Project Management:</p><br><ul><li>Manage relationships with technology suppliers and service providers.</li><li>Negotiate service agreements and monitor vendor performance.</li><li>Lead IT-related hotel projects including renovations, system implementations and new openings.</li><li>Coordinate installation, testing and commissioning of new technology solutions.</li></ul><p>Compliance &amp; Governance:</p><br><ul><li>Ensure all software licensing remains valid and compliant.</li><li>Support Internal Audit, External Audit and Regional IT reviews.</li><li>Maintain compliance with local regulations, information security standards and company policies.</li><li>Ensure accurate inventory management of IT assets and equipment.</li></ul><br>Qualifications<br><br><ul><li>Bachelor's Degree in Information Technology, Computer Science, Information Systems or related discipline.</li><li>Minimum 8–10 years of Information Technology experience within the hospitality industry.</li><li>Minimum 3–5 years in a senior IT leadership role within a luxury hotel.</li><li>Fluent in English and Arabic.</li></ul><br>Additional Information<br><br><p>Our commitment to Diversity &amp; Inclusion:<br>We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> 5+ years </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

Job Summary:Responsible for providing technical support and operational assistance for the e-learning platform, ensuring smooth system performance, resolving user issues, and supporting learners, instructors, and administrators in using digital learning solutions effectively. Key Responsibilities:Provide technical support for the Learning Management System (LMS) and e-learning platforms. Troubleshoot and resolve technical issues related to user access, system functionality, and platform usage. Manage user accounts, permissions, and platform settings. Support uploading, updating, and maintaining e-learning content and courses. Monitor platform performance and report system issues to relevant teams. Assist users with platform navigation and provide guidance on e-learning tools. Prepare reports related to platform usage, user activity, and technical issues. Coordinate with IT and vendors to resolve complex technical problems. Maintain documentation of support procedures and solutions. Qualifications:Bachelor’s degree in Information Technology, Computer Science, Education Technology, or related field. Experience supporting Learning Management Systems (LMS) or e-learning platforms. Knowledge of troubleshooting technical issues and user support. Familiarity with digital learning tools and online training environments. Strong communication and problem-solving skills. Preferred Skills:Experience with LMS platforms such as Moodle, Blackboard, Canvas, or similar systems. Basic knowledge of system administration and user management. Ability to train and support users remotely or onsite. Key Competencies:Technical Support E-Learning Platforms Management LMS Administration Troubleshooting User Training & Support Problem Solving Communication Skills

Job Description (JD) – Program Manager (IT) We are supporting our client by providing qualified CVs for the position of Program Manager within the IT Department, based on the following requirements:Requirements:Experience: 2 to 9 years of relevant experience in Program Management, Project Management, or IT-related roles. Education: Bachelor’s degree in one of the following fields:Computer Science Information Technology Computer Engineering Software Engineering Information Systems Or any related discipline. Academic Requirement: Minimum cumulative GPA of 3.75 or above. Preferred Skills & Qualifications:Experience in managing IT programs and coordinating multiple projects. Strong understanding of IT processes, technology solutions, and project delivery methodologies. Ability to manage stakeholders, track project progress, and ensure successful program execution. Strong communication, planning, and problem-solving skills. Position Title: Program Manager Department: IT Department Experience Level: Mid-Level (2–9 Years)

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Company : Saudi Aramco (ASC)</p><p>Skills : IT - Analysis &amp; Management , IT - Software Development</p><p>Experience : 5 + Years</p><p>Education : Bachelors/3-5 yr Degree</p><p>Location : Saudi Arabia</p><p>Aramco energizes the world economy.</p><p>Aramco occupies a special position in the global energy industry. We are one of the world's largest producers of hydrocarbon energy and chemicals, with among the lowest Upstream carbon intensities of any major producer.</p><p>With our significant investment in technology and infrastructure, we strive to maximize the value of the energy we produce for the world along with a commitment to enhance Aramco's value to society.</p><p>Headquartered in the Kingdom of Saudi Arabia, and with offices around the world, we combine market discipline with a generations' spanning view of the future, born of our nine decades experience as responsible stewards of the Kingdom's vast hydrocarbon resources. This responsibility has driven us to deliver significant societal and economic benefits to not just the Kingdom, but also to a vast number of communities, economies, and countries that rely on the vital and reliable energy that we supply.</p><p>We are one of the most profitable companies in the world, as well as amongst the top five global companies by market capitalization.</p><p>Overview</p><p>We are seeking an Industrial Computer Engineer to join Saudi Aramco's Marine Technical Support Department.</p><p>The Marine Technical Support Department is a vital part of Saudi Aramco's Industrial Services. The department has a reliable fleet of vessels to provide an assortment of Marine Services, to support the exploration, production, and transportation of oil, in and around Saudi Aramco's offshore concession areas.</p><p>Your primary role is to serve as the Process Automation &amp; Networks Administrator proponent representative, in the development, support and administration of Marine plants at Ras Tanura West Pier, Abu Ali Pier and Tanajib Pier respectively.</p><p>Duties and Responsibilities</p><p>As the successful candidate you will be required to perform the following:</p><p>Experienced in designing, implementing, support and maintenance of Operational Technology network infrastructure, including servers, workstations, routers, switches, firewalls, and other network devices.</p><p>Maintain system integrity and availability by implementing robust backup and recovery procedures, and performing regular maintenance and optimization tasks.</p><p>Solid experience and knowledge in Windows System Administration, configuring domain controller, active directory, creating or modifying group policies and etc., as per the applicable standards.</p><p>Experience with implementing and configuring Security Incident &amp; Event Management (Splunk) systems to detect and respond to security incidents.</p><p>Knowledge of compliance and configuration management tools (Tripwire), including their implementation, configuration, and use.</p><p>Solid experience and knowledge in relational database management systems.</p><p>Configure and administer WSUS to deploy and manage patches, updates, and hotfixes for all systems, ensuring compliance with organizational security policies.</p><p>Experienced in configuring and setting up automated backup &amp; recovery systems (Eg: Acronis, Veeam).</p><p>Ensure that all endpoints are properly configured and protected with the latest security updates and patches (Trellix ePolicy Orchestrator).</p><p>Configure and troubleshoot network monitoring tools, including SNMP, NetFlow, and packet capture. Monitor and analyze network traffic and logs to identify potential security threats and vulnerabilities.</p><p>Familiarity with cybersecurity principles and practices, including threat analysis, vulnerability assessment, and penetration testing.</p><p>Provide support during the - design review and feedback, factory acceptance test, site acceptance test, operational support, obsolescence management and upgrades, risk assessments, decommissioning, and/or actively participates in new projects as per the requirements of the department.</p><p>Engage in compliance evaluations and adhere to organizational standards, policies, and best practices to ensure regulatory requirements are met.</p><p>Develop and maintain technical documentation, including system diagrams, configuration files, and user/instruction manuals and procedures.</p><p>Facilitates and engages in technical discussions with external vendors and internal stakeholders to ensure effective communication and collaboration.</p><p>Ability to work in a team environment and collaborate with other stakeholders to achieve common goals.</p><p>Minimum Requirements</p><p>As the successful candidate you will be required to hold a Bachelor's degree in Computer Science/Engineering, from a recognized and approved institution.</p><p>You are also required to have completed five (5) years of experience in installation, configuration, setup, support of Cybersecurity infrastructure for the DCS and PLC systems in an industrial environment with five (5) years of experience in the Oil &amp; Gas Industry.</p><p>Must be fluent in written and oral English and shall have wide knowledge in Cybersecurity and Industrial Automation systems.</p><p>Work Location and Work Schedule</p><p>Work Location: Within Saudi Arabia - To be specified in Job offer</p><p>Work Schedule: Full Time - To be specified in Job offer</p><p>Job Post Duration</p><p>Job posting start date: 02/24/2026</p><p>Job posting end date: 12/31/2026</p><p>Working environment</p><p>Our high-performing employees are drawn by the challenging and rewarding professional, technical and industrial opportunities we offer, and are remunerated accordingly.</p><p>At Aramco, our people work on truly world-scale projects, supported by investment in capital and technology that is second to none. And because, as a global energy company, we are faced with addressing some of the world's biggest technical, logistical and environmental challenges, we invest heavily in talent development.</p><p>We have a proud history of educating and training our workforce over many decades. Employees at all levels are encouraged to improve their sector-specific knowledge and competencies through our workforce development programs - one of the largest in the world.</p><p>Apply Now</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>As the successful candidate you will be required to hold a Bachelor's degree in Computer Science/Engineering, from a recognized and approved institution.</p><p>You are also required to have completed five (5) years of experience in installation, configuration, setup, support of Cybersecurity infrastructure for the DCS and PLC systems in an industrial environment with five (5) years of experience in the Oil &amp; Gas Industry.</p><p>Must be fluent in written and oral English and shall have wide knowledge in Cybersecurity and Industrial Automation systems.</p><p></p></section>

Who we are:Albawani is one of the leading construction and contracting companies in Saudi Arabia. Established in 1991, the company has grown from a small civil works contractor into a major diversified group with operations across construction, infrastructure, engineering, water and power, and industrial services. Headquartered in Riyadh, Albawani is recognized for delivering large-scale commercial, healthcare, educational, and government projects throughout the Kingdom. Albawani is known for its strong commitment to quality, safety, and innovation, holding several international ISO certifications and a Class-1 contractor ranking in Saudi Arabia.<br>Job Title: IT Service Delivery Group Manager Department: Technology Infrastructure & IT Operations Role Purpose: The Service Delivery Group Manager is responsible for leading and managing end‑to‑end L1/L2 IT service operations to ensure high-quality, timely, and consistent technical support across the organization. The role ensures SLA compliance, manages VIP/VVIP support frameworks, oversees IT resources across multiple sites, and drives continuous improvement initiatives to enhance service performance and customer satisfaction.<br>Key Duties & Responsibilities:Lead daily L1/L2 technical support operations. Ensure efficient ticket handling, escalation, and resolution processes. Oversee 24/7 service continuity through rotational shifts. Provide operational oversight for 40+ site IT support resources. Own SLA delivery and performance metrics (70% FCR, 95% SLA compliance). Monitor service performance dashboards and operational KPIs. Manage and maintain the VIP/VVIP support model. Serve as escalation owner for P1/VVIP incidents. Lead service improvement initiatives across support teams. Identify operational gaps and propose technology/process enhancements. Work closely with IT Director for 24x7 operational coordination. Collaborate with cross-functional teams (Infrastructure, Applications, Projects).<br>Job Requirements:Bachelor’s degree in Information Technology, Computer Science, or a related field.10 +years of experience in IT service operations or service delivery roles. ITIL Foundation certification required (ITIL Intermediate is an advantage). Proficiency in ITSM platforms (e.g., Service Now, BMC Remedy, Fresh service). Strong understanding of ITSM frameworks (ITIL). Experience managing L1/L2 support teams and high-volume ticket environments. Proven background in SLA management and service performance optimization. Experience handling VIP/VVIP support and P1 incident escalations. Ability to lead cross-functional teams and manage multi-site operations.

Head of Information Technology Location: Riyadh, Saudi Arabia We are seeking an experienced Head of Information Technology to lead IT strategy, infrastructure, cybersecurity, cloud operations, and digital transformation within a regulated financial services environment.<br>Key Responsibilities:Develop and execute the organization's IT strategy and technology roadmap. Lead cloud, infrastructure, network, and IT operations to ensure high availability and business continuity. Manage core banking/financial systems, APIs, payment integrations, and digital platforms. Ensure compliance with SAMA, NCA, PDPL, and other regulatory frameworks.<br>Requirements:Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.10+ years of IT experience, including 5+ years in a senior leadership role within banking, financial services, fintech, or other SAMA-regulated organizations.<br>Preferred Nationality -KSA

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<br><p>IFS is a billion-dollar revenue company with 7000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters–at the Moment of Service™. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.</p><br><p>At IFS, we’re flexible, we’re innovative, and we’re focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society’s greatest challenges, fostering a better future through our agility, collaboration, and trust.</p><br><p>We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.</p><br><p>By joining our team, you will have the opportunity to be part of a <strong>global, diverse environment;</strong> you will be joining a <strong>winning team</strong> with a <strong><u>commitment to sustainability;</u></strong> and a company where we get things done so that you can <strong>make a positive impact</strong> on the world.</p><br><p>We’re looking for innovative and original thinkers to work in an environment where you can <strong>#MakeYourMoment</strong> so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference.</p><br><p>If you want to change the status quo, we’ll help you make your moment. Join Team Purple. Join IFS.</p><br><br>Job Description<br><p>IT Operations&nbsp;is the frontline connection between IT@IFS and our global user community. Delivering local and remote support that ensures our colleagues have seamless access to the technology and systems they need to work efficiently. By providing responsive, high-quality support and continuously improving IT services, we enable teams to focus on delivering value without technical disruptions.&nbsp;</p><br><p>This mid-level role is crafted for experienced IT professionals who excel in delivering high-quality technical support directly to end users across varied environments. As an IT Support Engineer, you are not only a frontline troubleshooter but also a strategic contributor to the broader support framework. You act as a critical escalation point for complex technical issues that go beyond first-line resolution, applying deep diagnostic&nbsp;expertise&nbsp;and a methodical approach to problem-solving. Your responsibilities span across&nbsp;maintaining&nbsp;and enhancing the performance of end-user systems and managing device configurations.&nbsp;</p><br><p>In this capacity, you&nbsp;operate&nbsp;with a high degree of autonomy, often leading initiatives that improve service delivery and user satisfaction. You are expected to proactively&nbsp;identify&nbsp;inefficiencies,&nbsp;implement system optimizations, and contribute to continual service improvement efforts. Collaboration is key, as you work closely with cross-functional and cross-regional teams to uphold service excellence, share best practices, and align support strategies with organizational goals. Your role also involves mentoring junior support staff, shaping technical documentation, and&nbsp;participating&nbsp;in the rollout of&nbsp;new technologies&nbsp;and tools that enhance the end-user experience.&nbsp;</p><br><p>Ultimately, this&nbsp;position demands a balance of hands-on technical&nbsp;proficiency, strategic thinking, and a user-centric mindset. You are a trusted technical advisor within the support ecosystem, driving operational resilience and ensuring that users across the enterprise experience seamless, secure, and responsive IT services.&nbsp;</p><br><p><strong>Key Responsibilities&nbsp;&nbsp;</strong></p><br><p><strong>Deliver Advanced Multi-Platform Support&nbsp;</strong></p><br><ul><li><p>Provide expert-level technical&nbsp;assistance&nbsp;across Windows, macOS, and mobile platforms.&nbsp;&nbsp;</p><br></li></ul><ul><li><p>Ensure seamless user experiences by resolving complex device, application, and connectivity issues both onsite and remotely.&nbsp;</p><br></li></ul><p><strong>Lead Troubleshooting &amp; Escalation Management&nbsp;</strong></p><br><ul><li><p>Take ownership of persistent or high-impact technical problems, applying deep diagnostic&nbsp;expertise.&nbsp;&nbsp;</p><br></li></ul><ul><li><p>Collaborate with infrastructure and application teams to escalate and resolve issues efficiently.&nbsp;</p><br></li></ul><p><strong>Support &amp; Optimize Office IT Infrastructure&nbsp;</strong></p><br><ul><li><p>Maintain and enhance video conferencing systems, network connectivity, and shared office technologies.&nbsp;</p><br></li></ul><ul><li><p>Ensure meeting spaces and collaboration tools are reliable, user-friendly, and aligned with hybrid work needs.&nbsp;</p><br></li></ul><p><strong>Represent IT in Cross-Functional Projects&nbsp;</strong></p><br><ul><li><p>Act as a technical liaison in office expansions, infrastructure upgrades, and service transitions.&nbsp;&nbsp;</p><br></li></ul><ul><li><p>Provide input on planning, implementation, and post-deployment support.&nbsp;</p><br></li></ul><p><strong>Maintain Documentation &amp; Knowledge Sharing&nbsp;</strong></p><br><ul><li><p>Create and refine internal documentation, SOPs, and troubleshooting guides.&nbsp;&nbsp;</p><br></li></ul><ul><li><p>Contribute to team knowledge bases and mentor peers through structured learning and informal coaching.</p><br></li></ul><p><strong>Provide Regional Onsite Support&nbsp;</strong></p><br><ul><li><p>Travel occasionally to regional offices to deliver hands-on support,&nbsp;assist&nbsp;with deployments, and build relationships with local teams.&nbsp;&nbsp;</p><br></li></ul><ul><li><p>Ensure consistent service standards across locations.&nbsp;</p><br></li></ul><p><strong>Skills &amp;&nbsp;Competencies&nbsp;&nbsp;</strong></p><br><p><strong>Advanced Troubleshooting&nbsp;</strong></p><br><ul><li><p>Diagnoses and resolves complex, persistent, or multi-layered technical issues across Windows, macOS, and mobile platforms.&nbsp;&nbsp;</p><br></li></ul><ul><li><p>Apply structured problem-solving and leverages enterprise tools to ensure long-term resolution and user satisfaction.&nbsp;</p><br></li></ul><p><strong>MacOS Expertise&nbsp;</strong></p><br><ul><li><p>Demonstrates deep&nbsp;proficiency&nbsp;in macOS administration, including user account management, software deployment, system preferences, and device compliance.&nbsp;&nbsp;</p><br></li></ul><ul><li><p>Confidently support Apple environments in mixed-platform workplaces.&nbsp;</p><br></li></ul><p><strong>Security Awareness&nbsp;</strong></p><br><ul><li><p>Upholds&nbsp;high standards&nbsp;of endpoint and data security in collaboration with the Security Operations Centre (SOC).&nbsp;&nbsp;</p><br></li></ul><ul><li><p>Support patching, access controls, and incident response protocols while promoting user awareness and safe practices.&nbsp;</p><br></li></ul><p><strong>Project Collaboration&nbsp;</strong></p><br><ul><li><p>Actively contributes to cross-functional IT initiatives such as infrastructure upgrades, office expansions, and technology rollouts.&nbsp;&nbsp;</p><br></li></ul><ul><li><p>Provide technical input, support implementation, and ensure smooth transitions for end users.&nbsp;</p><br></li></ul><p><strong>Documentation &amp; Knowledge Sharing&nbsp;</strong></p><br><ul><li><p>Creates and&nbsp;maintains&nbsp;clear, actionable documentation including SOPs, troubleshooting guides, and internal knowledge base articles.&nbsp;&nbsp;</p><br></li></ul><ul><li><p>Share&nbsp;expertise&nbsp;with peers and junior staff to promote consistency and continuous learning.&nbsp;</p><br></li></ul><p><strong>Customer Service Excellence&nbsp;</strong></p><br><ul><li><p>Delivers high-quality support across multiple channels - face-to-face, Teams, email - with professionalism, empathy, and clarity.&nbsp;&nbsp;</p><br></li></ul><ul><li><p>Build trust with users by resolving issues efficiently and communicating effectively.&nbsp;</p><br></li></ul><p><strong>Autonomy &amp; Leadership&nbsp;</strong></p><br><ul><li><p>Operates independently with minimal supervision, managing priorities and resolving escalations.&nbsp;&nbsp;</p><br></li></ul><ul><li><p>Mentor junior team members, lead local initiatives, and contribute to team development and service improvement.&nbsp;</p><br></li></ul><br>Qualifications<br><p><strong>Education&nbsp;</strong></p><br><ul><li>Bachelor’s degree&nbsp;in Information Technology, Computer Science, Computer Systems &amp; Network or System Engineering (or equivalent experience).&nbsp;</li></ul><p><strong>Certifications</strong>&nbsp;&nbsp;</p><br><ul><li><p> Relevant certifications (e.g., ACSP,&nbsp;ACiT, Microsoft Modern Desktop, ITIL Foundation).&nbsp;</p><br></li></ul><p><strong>Experience Requirements&nbsp;</strong></p><br><ul><li>Strong professional IT support experience, including remote and onsite roles.&nbsp;&nbsp;</li><li>At least 2&nbsp;years of experience in IT operations or IT support function.</li><li>Advanced&nbsp;proficiency&nbsp;in Windows, macOS, and mobile platforms.&nbsp;</li><li>Strong experience with MDM tools (Jamf&nbsp;Pro, Intune).&nbsp;</li><li>Familiarity with ITIL service management and compliance practices.&nbsp;</li><li>Experience supporting a global customer base and collaborating across time zones.&nbsp;&nbsp;</li><li>Hands on experience with troubleshooting end-user IT equipment &nbsp;(Laptops, Monitor etc..) hardware issues will be an added advantage</li><li>Strong understanding in basic IT technical concepts such as Microsoft Services, Networking, IT Infrastructure etc.</li><li>Ability to work in a fast-paced, ever changing environment.</li><li>Work effectively individually or in a team-oriented, collaborative environment with great interpersonal skills.</li><li>Demonstrated professionalism, service mindset, and interpersonal skills.&nbsp;</li></ul><p><strong>Growth Indicators</strong></p><br><ul><li><p>Leads Local Support Operations&nbsp;<br> Serves as the go-to technical lead for regional support activities, coordinating daily workflows, mentoring team members, and ensuring consistent service delivery aligned with enterprise standards.&nbsp;&nbsp;&nbsp;</p><br></li><li><p>Improves Support Processes &amp; User Experience&nbsp;<br> Identifies recurring challenges and inefficiencies, then&nbsp;initiates&nbsp;and implements enhancements to support workflows, documentation, and user-facing services. Advocates for solutions that reduce friction and elevate satisfaction. Recognizes AI as a critical tool for automating tasks, analysing support trends, and enhancing responsiveness.&nbsp;&nbsp;</p><br></li><li><p>Influences Strategic IT Planning&nbsp;<br> Provides input on infrastructure decisions, technology rollouts, and service design. Collaborates with cross-functional teams to align support capabilities with broader IT goals and operational need.&nbsp;</p><br></li></ul><br>Additional Information<br><p><em>We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles, while also valuing inclusive workplace experiences. By fostering a sense of community, we drive innovation, strengthen connections, and nurture belonging. Our commitment ensures you can work in a way that suits you best, while also engaging with colleagues to share ideas and build meaningful relationships.</em></p><br><br><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

An Exclusive Retreat of Wellness and Singularity<br>In Partnership with Red Sea Global (RSG)<br>Opening in 2026, Jayasom Wellness Resort at Triple Bay, AMAALA will be a destination like no other—an immersive retreat for adults, families, and private residents seeking deep healing, conscious living, and meaningful connection.<br>Jayasom brings to life a haven of purpose-driven hospitality rooted in holistic health, integrative medicine, and soulful care. This wellness haven will offer tailored journeys anchored in Western science and complementary therapies—ranging from physiotherapy, fitness, and nutrition to spa treatment, mindful recreation, and traditional healing practices. Every experience is designed to restore balance, ignite vitality, and foster connection with self, others, and nature.<br>We’re assembling a pioneering team of healers, wellness practitioners, clinicians, and creatives—individuals who are passionate about elevating human potential and reshaping the future of life.<br>Join Jayasom. Redefine the future of wellness.<br>JOB PURPOSEAssist the leadership team of Jayasom (Amaala) translate the Jayasom’s strategy into actionable programs, and activities, while ensuring the right structure and operational policies and procedures are in place. Provide high level technical support and systems analysis to identify, prevent, and resolve service interruptions in the property’s networks and systems. Ambassador of the company’s wellness and sustainability culture, promote its awareness amongst team members by leading by example and living a healthy and balanced lifestyle.<br>GENERAL RESPONSIBILITIESMaintain effective communication with all levels of the organization and ensure team members have the necessary support to deliver outstanding service. Develop and maintain effective relationships with colleagues, corporate office, guests, ownership. Promote a friendly, dynamic and collaborative work environment that includes, open communication, team work, participation, trust, respect, professionalism and fun. Deliver and participate in meetings as required. Work towards exceeding company’s business targets. Take a positive, resourceful and innovative approach to every project. Carry out any other reasonable duties and responsibilities as assigned.<br>KEY OPERATIONAL RESPONSIBILITIESProvide technical expertise, leadership and project coordination services to support and maintain continuity of the property’s computer systems and networks. Monitor systems usage and needs. Research, identify, and recommend new hardware and applications that will improve the stability of systems and networks. Research, identify, and recommend new hardware, software, and applications to support future and/or complex management information system’s needs. Recommend and implement policies and practices to maximise resource utilisation. Take a lead role in the development, implementation, and maintenance of the data recovery aspects of the property’s disaster recovery plan. Analyse information to determine, recommend, and plan layout for type of computers and equipment, to ensure efficient operation and effective use of allotted space. Maintain knowledge of developments in the area of IT systems and hardware and incorporates new developments into the future systems of the resort. Continuously analyse complex business needs and recommend technical solutions. Lead and prioritize the workload of subordinates. Perform the testing and troubleshooting of application software to ensure the integration of the information system with other systems run smoothly to maximize the efficiency of the data flow and decrease redundancy of data collection activities. Maintain a working knowledge of all information systems software and provide support and training to staff on the use of application software and business processes. Review the status of services and progress of projects and present the status of the projects being delivered to the management team as required. Diagnose hardware and software problems and replace defective components. Plan, coordinate, and implement network security measures to protect data, software and hardware.<br>JOB REQUIREMENTS<br>Qualifications:BSc/BA in Information Technology or Computer Science (preferred)<br>Work Experience:Proven experience as IT Manager in a Resort environment Experience working with multicultural teams Pre-opening experience<br>Knowledge:Management of information systems Computer science Software applications Database management Trends and systems technology in the hospitality industry<br>Competencies:People management Critical and strategic thinking Ability to negotiate and influence others Problem-solving Interpersonal savvy Communication Leadership and navigation Consultation Risk management<br>Technical Skills:Project management Planning, prioritizing and administering Integration systems Analysis and information gathering Performance management Teamwork and collaboration Global and cultural awareness Organization and time management Attention to detail<br>Attitude:Positive Creative and innovative Friendly and approachable Flexible and adaptable to change Reliable Empathetic Strong work ethics and integrity<br>Disclaimer: The above statements are intended to describe the general nature and level of work being performed. This is not an exhaustive list of responsibilities. Position Descriptions are dynamic and change depending on the organizational requirements. All staff may be required to perform duties outside of their normal responsibilities as required.

The IT Manager will be responsible for leading and managing the organization’s IT operations, infrastructure, and technology initiatives. The role requires strong technical expertise and leadership skills to ensure reliable IT services, network performance, cybersecurity, and effective support for business operations. The successful candidate will oversee IT teams, manage technology projects, and drive continuous improvement of IT systems and processes.<br><br><br>Key Responsibilities<br>• Manage and optimize IT infrastructure, networks, systems, and technical operations• Lead IT teams, projects, and service delivery initiatives• Ensure system availability, cybersecurity, and operational efficiency• Develop and implement IT strategies, policies, and best practices• Manage technology upgrades, vendors, and IT improvement projects<br><br><br>Requirements<br>• Bachelor’s degree in Information Technology, Computer Science, Computer Engineering, or a related field• 5-10 years of relevant experience in IT operations management• Professional Cisco certification(s)• Strong technical expertise and leadership capabilities• Advanced English skills

IT Specialist- Bachelor’s degree in Information Technology, Computer Science, or related field- Preference for 5+ years of experience- Experience in managing IT infrastructure, networks, and systems- Familiarity with supporting design software environments (Auto CAD, Revit, BIMplatforms, etc.)- Experience in web development or managing digital platforms and systems- Ability to manage servers, user access, data storage, and system security- Job location is in Madinah

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Provide daily technical support for regional users at corporate regional offices as well as pharmacies to ensure all regional employees and locations are sustainably up and running as needed. Accountabilities Supporting daily operation of corporate users at branch offices and maintenance offices monitoring and support office services, network, IP phones, Meeting rooms, Printing and infrastructure devices. Implement IT Corporate projects and ensure End users devices (Corporate &amp; Stores) compliance with IT standards and policies. Act as a point of contact for Nahdi internal department and third level of escalation, receiving the escalations in case of third-party SLA breaching cases. Collaborate with the third parties during the project implementations for stores operations (new retail applications, pharmacies HW and technology refreshment Support in the execution and the development part of stores operations at offices and then hand it over to the third parties (retail applications preparation, devices configuration for new openings, ROBOT, QMS, Drive Thru. Etc.) Testing new systems and applications patches before deployment to ensure applications of operations excellence and quality control standards. Conducting regular site visits to all assigned regional stores, to ensure good relationship with end users and maintain their satisfaction and NPS.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Education :BSc in IT (or related)</p><p>Experience: 0-3 Years of Experience</p><p>Skills: MS Office Suite Networking Basics Windows installation Infrastructure Knowledge</p><p>Certifications: Certified ITIL Foundation, and SC-OSA Inter mediate Level</p><p>Languages: English - Arabic</p><p></p></section>

IT Support Officer | Reef Group<br>Position Title: IT Support Officer Location: Riyadh, Saudi Arabia Job Type: Full-Time<br>About the Role:We are looking for a proactive and customer-focused IT Support Officer to provide technical support across Reef Group and its subsidiaries. The successful candidate will be responsible for ensuring the smooth operation of IT systems, resolving technical issues efficiently, supporting end users, and maintaining a stable and secure IT environment that enables business continuity and digital transformation.<br>Key Responsibilities:Provide first-line technical support for employees and retail branches through the ticketing system, email, phone, or onsite assistance. Diagnose and resolve hardware, software, and network-related issues, escalating complex incidents when required. Install, configure, maintain, and troubleshoot desktops, laptops, printers, scanners, and other peripheral devices. Perform preventive maintenance to ensure optimal performance of IT equipment and infrastructure. Install, update, and support Windows and mac OS operating systems while maintaining system security and performance. Support wired and wireless network connectivity, VPN access, file sharing, and email services. Provide technical support for internal business applications, including Google Workspace, Click Up, and self-service platforms. Assist users with system usage, conduct basic training sessions, and prepare user guides when needed. Coordinate with external vendors for hardware maintenance, cloud services, internet connectivity, and technical support. Monitor and report on IT service requests, incident resolution, and support performance. Participate in IT disaster recovery and business continuity activities to minimize service interruptions.<br>Required Qualifications:Diploma or Bachelor's degree in Information Technology, Computer Science, or a related field.0–2 years of experience in IT Support, Help Desk, or Technical Support. Good knowledge of Windows and mac OS operating systems. Hands-on experience with Microsoft Dynamics 365 (ERP/CRM) support and troubleshooting Basic understanding of networking concepts (LAN/WAN, Wi-Fi, TCP/IP, VPN). Experience troubleshooting hardware, software, printers, and end-user devices. Familiarity with Microsoft 365 or Google Workspace administration. Strong problem-solving, communication, and customer service skills. Ability to prioritize tasks and work effectively under pressure. Fluency in Arabic with good English communication skills.<br>Preferred Qualifications:ITIL Foundation Certification. Comp TIA Network+ or Microsoft Certified: Modern Desktop Administrator Associate. Experience using IT ticketing systems such as Service Now, Click Up, or similar platforms. Knowledge of SLA management, incident management, and technical support best practices.<br>Why Join Us? Join Reef Group and become part of a dynamic organization committed to innovation and digital transformation. You'll have the opportunity to support a fast-growing business, work with modern technologies, and contribute to delivering exceptional IT services that empower employees and business operations.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>About the Role</b></p><br><br><p>We are recruiting a&nbsp;<b>Senior Analyst, IT Support</b>&nbsp;to provide dedicated, hands-on&nbsp;<b>onsite end-user IT support</b>.</p><br><br><p>This is a&nbsp;<b>senior, client-facing</b>&nbsp;support role (not a call center/helpdesk-only position). You will own the full support process—diagnosis, troubleshooting, resolution, and escalation—while delivering service in line with agreed&nbsp;<b>KPIs and SLAs</b>. The ideal candidate understands the pace, professionalism, and urgency expected in a&nbsp;<b>consulting / professional services</b>&nbsp;environment.</p><br><br><p><b>Key Responsibilities</b></p><br><br><p><b>Onsite End-User Support (Primary Focus)</b></p><br><br><ul><li>Provide onsite support to colleagues using multiple channels (in-person and virtual support as needed).</li><li>Diagnose, troubleshoot, and resolve hardware/software issues for end users in an enterprise environment.</li><li>Provide support for both&nbsp;<b>Windows laptops</b>&nbsp;and&nbsp;<b>MacBooks/macOS</b>&nbsp;users.</li><li>Support and troubleshoot:<ul><li>Microsoft Office and standard corporate applications</li><li>Corporate mobile devices and mobility technology</li><li>Printers and peripherals</li><li><b>AV / meeting room systems</b>&nbsp;and conference room technology</li></ul></li><li>Deliver a high level of service to colleagues, including&nbsp;<b>senior stakeholders/executives</b>, with strong communication and professionalism.</li><li>Accurately log, track, and document incidents and requests within the incident management system and ensure timely resolution/escalation.</li></ul><p><b>Device Deployment, Imaging, and Enterprise Tooling</b></p><br><br><ul><li>Perform laptop builds, configuration, troubleshooting, and re-imaging as required.</li><li>Support&nbsp;<b>laptop imaging</b>&nbsp;and deployment processes, including&nbsp;<b>Windows Autopilot (or similar tools)</b>.</li><li>Support&nbsp;<b>Mobile Device Management (MDM)</b>&nbsp;processes and device compliance requirements.</li><li>Execute onsite troubleshooting activities, including:<ul><li>Basic networking support</li><li>Server room familiarity</li><li>Cabling, and&nbsp;<b>rack &amp; stack</b>&nbsp;activities where required</li></ul></li></ul><p><b>Proactive Support &amp; Continuous Improvement</b></p><br><br><ul><li>Provide proactive support by identifying and resolving performance issues before impact (e.g., using performance monitoring tools such as&nbsp;<b>Nexthink</b>&nbsp;or similar).</li><li>Share knowledge and provide guidance/training to improve colleague experience and technology adoption.</li><li>Support local projects such as office moves, hardware deployments, and upgrades as assigned.</li></ul><br><p><b>Required Experience &amp; Qualifications (Non-Negotiable)</b></p><br><br><ul><li><b>7+ years</b>&nbsp;of relevant IT Support experience (hands-on, end-user support).</li><li>Strong experience in a&nbsp;<b>corporate/enterprise environment</b>&nbsp;supporting professional end users.</li><li>Experience supporting&nbsp;<b>100+ users</b>.</li><li>Proven experience delivering&nbsp;<b>onsite IT support</b>&nbsp;(not remote-only).</li><li>Bachelor’s Degree required (technical degree preferred but not mandatory).</li><li><b>Excellent English communication</b>&nbsp;(spoken and written).<br><i>Arabic is a plus but not required.</i></li></ul><br><p><b>Preferred Background (Highly Valued)</b></p><br><br><p>We will prioritize candidates with experience in:</p><br><br><ul><li><b>Consulting / Professional Services</b></li><li><b>Big 4</b></li><li><b>Banking / Financial Services</b></li><li>Large multinational corporate environments</li></ul><p>We will generally avoid profiles mainly from:</p><br><br><ul><li>Small local companies</li><li>Retail environments</li><li>IT repair shops / hardware-only repair businesses</li><li>Call center/helpdesk-only environments without onsite enterprise exposure</li><li>Companies without structured corporate IT standards</li></ul><br><p><b>Skills &amp; Competencies</b></p><br><br><ul><li>Strong troubleshooting and analytical problem-solving skills</li><li>Excellent customer service mindset and colleague-first approach</li><li>Strong organization, prioritization, and ownership of tasks</li><li>Professional, calm under pressure, and able to handle urgent issues appropriately</li><li>Confident supporting&nbsp;<b>senior stakeholders/executives</b></li><li>Comfortable working with local and remote teams across time zones</li></ul><br><p><b>Eligibility / Practical Requirements</b></p><br><br><ul><li>Candidates&nbsp;<b>already based in Saudi Arabia are strongly preferred</b>.</li><li>Candidates outside Saudi Arabia may be considered only if the profile is outstanding.</li><li><b>No relocation package</b>&nbsp;— candidates must be comfortable with this.</li><li>Must be willing to work&nbsp;<b>onsite 5 days/week</b>&nbsp;in Riyadh.</li><li>Must be comfortable providing&nbsp;<b>occasional after-hours and weekend support</b>&nbsp;in emergencies.</li><li>Must be comfortable supporting&nbsp;<b>both Windows and Mac</b>&nbsp;environments.</li></ul><br><p><b>Equal Opportunity</b></p><br><br><p>Marsh McLennan is committed to creating a diverse, inclusive, and flexible work environment. We provide equal employment opportunity in line with applicable laws and company policies.</p><br><br><p> Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit corporate.marsh.com, or follow us on LinkedIn and X.<br>Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, skin color, or any other characteristic protected by applicable law.<br>Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.<br></p><br><br><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

About the job Join the Team at ABYAT - Your Gateway to Retail Excellence!<br>About us Are you ready to be part of the largest retail store in the Middle East? ABYAT, spanning an impressive 22,000 square meters and offering over 22,000 products, is your one-stop destination for all things home improvement and more. From elegant tiles and captivating wallpapers to state-of-the-art lighting solutions and stylish kitchen fixtures, we pride ourselves on offering a diverse array of top-quality products under one roof. Established locally with a vision for excellence, ABYAT has been setting benchmarks since its inception in September 2005. With an unwavering focus on our customers, we've crafted an experience that revolves around their needs, from our meticulously designed store layouts to our unparalleled service offerings. Expanding beyond our roots in Kuwait, ABYAT is now making waves in Saudi Arabia and setting our sights on Qatar and the UAE. As we continue to grow, we're seeking passionate individuals to join our dynamic team and contribute to our journey of success.<br>Position: Technical Support Engineer Location: Qassim, KSAType: Full-time<br>Role Purpose Responsible for providing technical support across ABYAT’s retail and corporate operations by ensuring the availability, reliability, and performance of end-user devices, Microsoft services, retail technology systems, and IT infrastructure. The role serves as the first point of contact for technical incidents and service requests while delivering exceptional customer service and maintaining business continuity.<br>Key Responsibilities:• Provide first-line technical support for hardware, software, operating systems, and peripheral devices across ABYAT locations.• Manage and resolve incidents and service requests through the IT ticketing system while adhering to service level expectations.• Administer Active Directory, including user account creation, access management, group membership updates, and employee onboarding/offboarding activities.• Support Microsoft 365 applications, including Outlook, Teams, and Office applications, while troubleshooting user account and email-related issues.• Diagnose and resolve Windows operating system, desktop, laptop, printer, and workstation issues.• Perform first-level network troubleshooting, including connectivity, DNS, DHCP, TCP/IP, LAN, and wireless network issues.• Support Point of Sale (POS) systems, receipt printers, barcode scanners, and other retail technology devices to ensure uninterrupted showroom operations.• Prioritize and respond quickly to critical business incidents affecting sales operations, store productivity, or management users.• Maintain accurate ticket updates, technical documentation, and standard operating procedures.• Collaborate with internal teams and vendors to resolve technical issues and support infrastructure-related initiatives.<br>Qualifications / Requirements• 2–5 years of experience in Technical Support, IT Support, Service Desk, or Helpdesk environments.• Hands-on experience with Active Directory and Microsoft 365 administration.• Strong troubleshooting skills across Windows operating systems, hardware, software, and end-user technologies.• Good understanding of networking fundamentals, including TCP/IP, DNS, DHCP, LAN/WAN, and wireless connectivity.• Experience using IT ticketing systems and managing support requests.• Experience supporting POS systems, printers, scanners, or retail technology is an advantage.• Diploma or Bachelor’s degree in Information Technology, Computer Science, Computer Engineering, or a related field.• ITIL Foundation, Comp TIA A+, Network+, Microsoft, or similar certifications are considered a plus.• Fluent Arabic and English communication skills are required.• Valid Kuwait driving license is preferred.<br>What We're Looking For• Strong communication and customer service skills.• A structured and logical troubleshooting approach.• Ability to work independently and take ownership of technical issues.• Strong prioritization skills and a sense of urgency when handling business-critical incidents.• Calm, patient, and adaptable personality with the ability to support users from diverse backgrounds.<br>Apply now and take the first step towards an exciting career with ABYAT!

Role Description<br>As SAP subject matter expert for SD and MM modules, be responsible for project specification, and execution as well as comprehensive supporting in ongoing operations.<br>Responsibilities1- Definition of SAP specifications in coordination with the business team and other stakeholders in SAP roll-out projects.2- Supporting the sales, purchasing business processes optimization in the day-to-day operations, as well as incident analyses to ensure sustainable solutions. Monitor interface running.3- Identify business requirements, challenges, issues, and propose solution in related modules.4- Provide training to local business users.5- Collaborate, manage and control the external service providers based on KPIs.6- Contribute to the harmonization of business processes with other IT application teams.7- Coordinate with internal IT teams from global, regio to implement global IT strategies, policies, and procedures to facilitate business operations and achieve company objectives.<br>Key requirements1- Strong knowledge of SAP SD and MM modules and their implementation. SAP certification is highly preferred.2- Knowledge and experience at SAP CS module or SAP Variant Configuration are highly preferred.3- Proven working experience as SAP SD or MM consultant or analyst in the SAP domain. At least 2 full-cycle SAP implementation project experience or 3 years SAP service/support experience.4- Working experience or project experience in discreate manufacturing industry is required. Working experience in the Middle East countries is highly preferred.6- Proactively customer and solution oriented. Good analytical skills and a talent for communication and coordination.7- Enjoy working in an international environment with matrix structures. Good team player.8- A university degree in finance, business administration, computer science, engineering, or a comparable qualification.9- Fluent in English.10- MS Office applications