CS Cart Jobs in Saudi

<h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">About the Business Analyst Role at Almanea Co.</h3> <p style="margin:0 0 12px; ************;">Almanea Co. is seeking a dedicated <strong style="font-weight:700;">Business Analyst</strong> to join its team in <strong style="font-weight:700;">Riyadh, Saudi Arabia</strong>. This <strong style="font-weight:700;">full-time</strong> position is crucial for integrating business operations with technology solutions. The role requires 2-5 years of experience in a relevant field, focusing on analyzing business processes and translating needs into functional specifications.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Role Purpose and Impact</h3> <p style="margin:0 0 12px; ************;">The Business Analyst serves as a vital link between business stakeholders and the IT Development Team. This involves a comprehensive approach to understanding business requirements, optimizing processes, and ensuring the effective delivery of IT solutions. The incumbent will play a key role in guiding solution design and implementation, bridging the gap between business needs and technological capabilities.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Requirements Definition and Business Process Analysis</h3> <ul style="margin:0 0 12px; padding-inline-start:24px; list-style-type:disc; list-style-position:outside;"> <li style="margin:0 0 6px;">Conduct structured requirements workshops and interviews with business stakeholders across Retail, Finance, Supply Chain, and Operations.</li> <li style="margin:0 0 6px;">Produce clear, detailed Business Requirements Documents (BRDs) and user stories.</li> <li style="margin:0 0 6px;">Facilitate process mapping sessions to document both current ("as-is") and future ("to-be") business processes.</li> <li style="margin:0 0 6px;">Define and document comprehensive business requirements.</li> <li style="margin:0 0 6px;">Analyze and optimize existing business processes.</li> <li style="margin:0 0 6px;">Ensure stakeholder alignment and validate requirements throughout the project lifecycle.</li> </ul> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Solution Analysis and Design Support</h3> <ul style="margin:0 0 12px; padding-inline-start:24px; list-style-type:disc; list-style-position:outside;"> <li style="margin:0 0 6px;">Analyze proposed IT solutions against defined business requirements and identify any gaps.</li> <li style="margin:0 0 6px;">Collaborate with functional consultants, architects, and developers to refine solution designs.</li> <li style="margin:0 0 6px;">Support fit-gap analysis during solution implementation and enhancement projects.</li> <li style="margin:0 0 6px;">Provide essential support for solution design activities.</li> </ul> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">User Acceptance Testing and Change Management</h3> <ul style="margin:0 0 12px; padding-inline-start:24px; list-style-type:disc; list-style-position:outside;"> <li style="margin:0 0 6px;">Develop and execute User Acceptance Testing (UAT) test plans and coordinate business user testing.</li> <li style="margin:0 0 6px;">Support change management activities, including communications and training coordination.</li> <li style="margin:0 0 6px;">Produce training materials and user guides for new solutions and process changes.</li> <li style="margin:0 0 6px;">Manage and support user acceptance testing (UAT).</li> <li style="margin:0 0 6px;">Oversee change management processes and provide user support.</li> <li style="margin:0 0 6px;">Maintain comprehensive documentation and knowledge management resources.</li> </ul> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Experience and Work Setting</h3> <p style="margin:0 0 12px; ************;">Candidates for this role should possess <strong style="font-weight:700;">2-5 years of experience</strong> in business analysis or a related field. This full-time position is based in <strong style="font-weight:700;">Riyadh, Saudi Arabia</strong>, within the Almanea Co. team, contributing to the continuous improvement of business and technology integration.</p>

<h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">About the Role</h3> <p style="margin:0 0 12px; ************;">Etesalat Innovations is seeking a <strong style="font-weight:700;">Senior Sales Account Manager</strong> specializing in Enterprise Infrastructure &amp; Data Center Solutions. This full-time position is based in Jeddah, Makkah, Saudi Arabia. The role is central to driving business growth by developing strategic accounts and leading the sales cycle for significant IT infrastructure and systems integration projects.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Role Purpose and Scope</h3> <p style="margin:0 0 12px; ************;">The primary purpose of this role is to expand Etesalat Innovations' market presence within enterprise and public sectors. The Senior Sales Account Manager will be responsible for building a robust sales pipeline and securing large-scale projects. This involves owning the entire sales lifecycle, from initial opportunity identification through to contract award and seamless handover to the delivery teams.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Key Responsibilities</h3> <ul style="margin:0 0 12px; padding-inline-start:24px; list-style-type:disc; list-style-position:outside;"> <li style="margin:0 0 6px;">Develop and manage a healthy sales pipeline specifically for enterprise infrastructure solutions.</li> <li style="margin:0 0 6px;">Identify and secure new business opportunities across both enterprise and government sectors.</li> <li style="margin:0 0 6px;">Manage strategic customer accounts and cultivate long-term executive relationships with key stakeholders such as CIOs, CTOs, CISOs, and procurement teams.</li> <li style="margin:0 0 6px;">Lead the complete sales lifecycle, encompassing qualification, comprehensive proposal development, negotiation, contract closure, and project handover.</li> <li style="margin:0 0 6px;">Work closely with presales, solution architects, vendors, legal, finance, delivery, and project teams to ensure cohesive solution delivery.</li> <li style="margin:0 0 6px;">Position Etesalat Innovations as a trusted technology partner, emphasizing integrated solutions over mere product reselling.</li> <li style="margin:0 0 6px;">Maintain accuracy in CRM systems, manage sales forecasting, ensure commercial governance, and prioritize customer satisfaction.</li> </ul> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Solutions Portfolio</h3> <p style="margin:0 0 12px; ************;">The successful candidate will be responsible for selling integrated solutions that cover a broad range of IT infrastructure and services, including:</p> <ul style="margin:0 0 12px; padding-inline-start:24px; list-style-type:disc; list-style-position:outside;"> <li style="margin:0 0 6px;">Enterprise Networking</li> <li style="margin:0 0 6px;">Cybersecurity</li> <li style="margin:0 0 6px;">Data Center Infrastructure</li> <li style="margin:0 0 6px;">Compute, Storage &amp; Virtualization</li> <li style="margin:0 0 6px;">Systems Integration</li> <li style="margin:0 0 6px;">Professional &amp; Managed Services</li> </ul> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Strategic Impact and Collaboration</h3> <p style="margin:0 0 12px; ************;">This role directly impacts Etesalat Innovations' strategic growth by owning key customer accounts and leading major technology pursuits. The Senior Sales Account Manager will influence commercial decisions and contribute significantly to the company's expansion in Enterprise Infrastructure, Cybersecurity, Networking, and Systems Integration. Effective collaboration with various internal and external teams is essential to achieving these objectives.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Candidate Requirements</h3> <p style="margin:0 0 12px; ************;">Candidates should possess <strong style="font-weight:700;">5 to 10 years of experience</strong> in sales account management, specifically within enterprise infrastructure and data center solutions. A proven track record of developing strategic accounts, building sales pipelines, and closing large IT projects is required for this full-time position.</p>

<h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">About the Role</h3> <p style="margin:0 0 12px; ************;">Etesalat Innovations is seeking a <strong style="font-weight:700;">Senior Sales Account Manager</strong> specializing in Enterprise Infrastructure &amp; Data Center Solutions. This full-time position is based in Jeddah, Makkah, Saudi Arabia. The role is central to driving business growth by developing strategic accounts and leading the sales cycle for significant IT infrastructure and systems integration projects.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Role Purpose and Scope</h3> <p style="margin:0 0 12px; ************;">The primary purpose of this role is to expand Etesalat Innovations' market presence within enterprise and public sectors. The Senior Sales Account Manager will be responsible for building a robust sales pipeline and securing large-scale projects. This involves owning the entire sales lifecycle, from initial opportunity identification through to contract award and seamless handover to the delivery teams.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Key Responsibilities</h3> <ul style="margin:0 0 12px; padding-inline-start:24px; list-style-type:disc; list-style-position:outside;"> <li style="margin:0 0 6px;">Develop and manage a healthy sales pipeline specifically for enterprise infrastructure solutions.</li> <li style="margin:0 0 6px;">Identify and secure new business opportunities across both enterprise and government sectors.</li> <li style="margin:0 0 6px;">Manage strategic customer accounts and cultivate long-term executive relationships with key stakeholders such as CIOs, CTOs, CISOs, and procurement teams.</li> <li style="margin:0 0 6px;">Lead the complete sales lifecycle, encompassing qualification, comprehensive proposal development, negotiation, contract closure, and project handover.</li> <li style="margin:0 0 6px;">Work closely with presales, solution architects, vendors, legal, finance, delivery, and project teams to ensure cohesive solution delivery.</li> <li style="margin:0 0 6px;">Position Etesalat Innovations as a trusted technology partner, emphasizing integrated solutions over mere product reselling.</li> <li style="margin:0 0 6px;">Maintain accuracy in CRM systems, manage sales forecasting, ensure commercial governance, and prioritize customer satisfaction.</li> </ul> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Solutions Portfolio</h3> <p style="margin:0 0 12px; ************;">The successful candidate will be responsible for selling integrated solutions that cover a broad range of IT infrastructure and services, including:</p> <ul style="margin:0 0 12px; padding-inline-start:24px; list-style-type:disc; list-style-position:outside;"> <li style="margin:0 0 6px;">Enterprise Networking</li> <li style="margin:0 0 6px;">Cybersecurity</li> <li style="margin:0 0 6px;">Data Center Infrastructure</li> <li style="margin:0 0 6px;">Compute, Storage &amp; Virtualization</li> <li style="margin:0 0 6px;">Systems Integration</li> <li style="margin:0 0 6px;">Professional &amp; Managed Services</li> </ul> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Strategic Impact and Collaboration</h3> <p style="margin:0 0 12px; ************;">This role directly impacts Etesalat Innovations' strategic growth by owning key customer accounts and leading major technology pursuits. The Senior Sales Account Manager will influence commercial decisions and contribute significantly to the company's expansion in Enterprise Infrastructure, Cybersecurity, Networking, and Systems Integration. Effective collaboration with various internal and external teams is essential to achieving these objectives.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Candidate Requirements</h3> <p style="margin:0 0 12px; ************;">Candidates should possess <strong style="font-weight:700;">5 to 10 years of experience</strong> in sales account management, specifically within enterprise infrastructure and data center solutions. A proven track record of developing strategic accounts, building sales pipelines, and closing large IT projects is required for this full-time position.</p>

Senior Technical Customer Success Manager – Industrial Cybersecurity<br>About the Role The Senior Technical Customer Success Manager serves as a trusted technical advisor to industrial customers throughout their engagement lifecycle, ensuring they achieve maximum value from a leading industrial cybersecurity platform.<br>Working closely with customer stakeholders, security teams, and internal cross-functional teams, the successful candidate will support platform adoption, operationalization, and optimization while aligning technical outcomes with business objectives. This position combines deep expertise in OT cybersecurity with strong customer relationship management skills, helping organizations improve security maturity, reduce operational risk, and maximize the effectiveness of their cybersecurity investments.<br>Key Responsibilities Acts as the primary technical advisor for assigned customer accounts, supporting onboarding, implementation, and long-term platform success. Guides customers in integrating cybersecurity capabilities into existing operational workflows and security processes to achieve measurable business outcomes. Leads regular technical reviews, platform health assessments, roadmap discussions, and optimization initiatives to ensure continued customer value. Monitors customer adoption, platform utilization, and overall account health, proactively identifying risks and developing improvement plans where required. Collaborates with Customer Success, Professional Services, Support, Product, and Sales teams to deliver a seamless end-to-end customer experience. Provides expert guidance on OT cybersecurity best practices, industrial threat detection, and platform capabilities. Delivers technical workshops, training sessions, and executive briefings to both technical and business stakeholders. Supports customers across the region through occasional travel as business needs require.<br>Required Experience A minimum of three years' experience working within Operational Technology (OT) environments, including Industrial Control Systems (ICS), SCADA, or Distributed Control Systems (DCS). At least one year of experience in cybersecurity engineering, security operations, or incident response, preferably within critical infrastructure or industrial environments. Strong understanding of OT cybersecurity principles, industrial threat landscapes, risk management, and threat detection technologies. Experience with SIEM and security monitoring platforms such as Splunk, IBM QRadar, Forti SIEM, Elastic, or similar solutions. Knowledge of industrial networking concepts, including SPAN/TAP configurations, VLANs, firewalls, and network segmentation. Proven experience in a customer-facing technical role, with the ability to build trusted relationships and influence both technical and executive stakeholders. Excellent communication and presentation skills, with the ability to simplify complex technical concepts for diverse audiences.<br>Preferred Experience Previous experience in a Technical Account Management, Customer Success, Solutions Engineering, Resident Engineering, or post-sales consulting role. Experience supporting customers within critical infrastructure sectors such as energy, utilities, manufacturing, transportation, or oil & gas. Familiarity with industrial cybersecurity platforms, OT network visibility, and threat detection technologies is advantageous.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Do you want to love what you do at work?<br> Do you want to make a difference, an impact, transform peoples lives?<br> Do you want to work with a team that believes in disrupting the normal, boring, and average?<br> If yes, then this is the job you're looking for ,webook.<br>com is Saudi's #1 event ticketing and experience booking platforms in terms of technology, features, agility, revenue serving some of the largest mega events in the Kingdom surpassing over 2 billion sales.<br> Role Overview : The Content Operations &amp; Data Entry Officer will be responsible for creating, reviewing, updating, and maintaining accurate content across digital platforms.<br> The role requires exceptional attention to detail, strong organizational skills, and the ability to manage high volumes of information accurately and efficiently.<br> Key Responsibilities Create and update events, products, categories, venues, schedules, pricing information, and related platform content.<br> Enter Arabic and English content accurately into content management and operational systems.<br> Review submitted content for completeness, consistency, spelling, formatting, and accuracy.<br> Upload images, descriptions, terms, schedules, seating information, and other relevant assets.<br> Ensure platform listings are published correctly and within agreed timelines.<br> Maintain consistent naming conventions, content structures, and data standards.<br> Conduct regular quality assurance checks across web and mobile platforms.<br> Identify missing, incorrect, outdated, or duplicated information and coordinate corrections.<br> Manage content update requests received from internal teams and project stakeholders.<br> Maintain trackers for pending, completed, and published content.<br> Support urgent updates during events, launches, schedule changes, or operational incidents.<br> Escalate technical issues, publishing errors, and data inconsistencies to the appropriate teams.<br> Coordinate with operations, marketing, customer support, technology, and commercial stakeholders.<br> Maintain confidentiality when handling unpublished events, pricing, schedules, and operational information.<br> 2 or more years of experience in data entry, content operations, e-commerce operations, platform administration, or a similar role.<br> Strong attention to detail and a high level of accuracy.<br> Excellent Arabic and English typing and written-language skills.<br> Comfortable working with content management systems, spreadsheets, dashboards, and digital tools.<br> Good working knowledge of Microsoft Excel or Google Sheets.<br> Ability to manage repetitive and high-volume tasks without compromising accuracy.<br> Strong organizational and time-management skills.<br> Ability to work under pressure and manage changing priorities.<br> Experience in ticketing, events, e-commerce, sports, entertainment, or digital platforms is preferred.<br></span> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<p>Job Overview We are seeking a professional, friendly, and dependable Customer Service Specialist to join our team in a fully remote capacity. The successful candidate will serve as an important point of contact for customers, providing timely assistance, resolving questions and concerns, maintaining accurate customer records, and ensuring every interaction reflects a high standard of service. The ideal candidate is an excellent communicator who is patient, organized, solution-focused, and comfortable assisting customers through email, phone, live chat, and other digital communication channels . You should be able to work independently, manage multiple customer requests, and remain professional when handling challenging situations.</p><p>Key Responsibilities</p><p>Customer Support</p><ul><li>Respond promptly and professionally to customer questions through email, telephone, live chat, and other approved communication channels.</li><li>Provide accurate information regarding products, services, accounts, orders, company policies, and procedures.</li><li>Listen carefully to customer concerns and identify appropriate solutions.</li><li>Resolve routine customer complaints and service issues efficiently.</li><li>Escalate complex or sensitive cases to the appropriate department or supervisor.</li><li>Follow up with customers when necessary to ensure issues have been successfully resolved.</li><li>Maintain a friendly, respectful, and professional approach during every customer interaction.</li><li>Assist customers with account-related questions and basic troubleshooting.</li><li>Guide customers through company processes, online services, forms, or account procedures.</li><li>Help create a positive customer experience that encourages satisfaction and long-term loyalty.</li></ul><p>Email &amp; Live Chat Support</p><ul><li>Monitor customer service inboxes and respond to incoming inquiries.</li><li>Manage multiple live-chat conversations while maintaining accuracy and professionalism.</li><li>Draft clear, concise, and helpful written responses.</li><li>Use approved templates when appropriate while personalizing responses to the customer's situation.</li><li>Maintain appropriate response times according to company service standards.</li><li>Route requests to other departments when specialized assistance is required.</li></ul><p>Customer Records &amp; Data Entry</p><ul><li>Accurately document customer interactions in CRM or customer-management systems.</li><li>Create and update customer profiles and account information.</li><li>Record complaints, requests, resolutions, and follow-up actions.</li><li>Verify customer information before making authorized account changes.</li><li>Maintain complete and accurate service records.</li><li>Identify incorrect or incomplete customer information and update records when appropriate.</li><li>Protect customer information and maintain confidentiality at all times.</li></ul><p>Order &amp; Account Support</p><p>Depending on business requirements, responsibilities may include:</p><ul><li>Assisting customers with order questions.</li><li>Providing order and delivery status information.</li><li>Processing authorized cancellations, returns, or exchanges.</li><li>Helping customers understand billing or invoice information.</li><li>Updating customer contact or account information.</li><li>Coordinating with operations, sales, billing, or fulfillment teams to resolve customer concerns.</li><li>Following established procedures for refunds, credits, or account adjustments.</li></ul><p>Key Competencies</p><ul><li>Communication: Communicates clearly, professionally, and respectfully with customers and colleagues.</li><li>Customer Focus: Demonstrates a genuine commitment to understanding customer needs and providing effective assistance.</li><li>Problem Solving: Evaluates customer concerns and identifies practical solutions within company guidelines.</li><li>Patience: Maintains professionalism when working with frustrated, confused, or dissatisfied customers.</li><li>Attention to Detail: Accurately records customer information and follows procedures carefully.</li><li>Time Management: Prioritizes inquiries effectively and maintains appropriate response times.</li><li>Adaptability: Learns new products, software, policies, and processes quickly.</li><li>Teamwork: Collaborates with other departments to resolve customer concerns.</li><li>Confidentiality: Handles customer and company information responsibly and securely.</li></ul><p>Typical Daily Activities</p><p>A typical workday may include reviewing incoming customer inquiries, answering emails, responding to live chats, handling telephone calls, updating customer accounts, investigating service issues, documenting conversations, following up on unresolved cases, and communicating with internal departments. The Customer Service Specialist may also participate in virtual team meetings, complete training activities, review updates to company policies or products, and provide feedback about recurring customer concerns.</p><p>Remote Work Requirements</p><p>Candidates should have:</p><ul><li>Reliable high-speed internet access.</li><li>A dependable computer suitable for remote customer service work.</li><li>A professional and reasonably quiet workspace.</li><li>Ability to participate in telephone and video meetings.</li><li>Reliable access to company communication systems during scheduled working hours.</li><li>Ability to maintain customer confidentiality while working remotely.</li><li>A headset or other communication equipment where required.</li></ul><p>Additional equipment may be provided depending on company policy.</p><p>Performance Expectations</p><p>Performance may be evaluated based on:</p><ul><li>Customer satisfaction.</li><li>Quality and accuracy of customer interactions.</li><li>Response and resolution times.</li><li>Number of inquiries successfully handled.</li><li>First-contact resolution where applicable.</li><li>Attendance and schedule adherence.</li><li>Accuracy of customer records.</li><li>Compliance with company policies and procedures.</li><li>Professional communication.</li><li>Effective escalation of complex customer issues.</li></ul><p>The emphasis should remain on delivering accurate, helpful, and professional customer service , rather than simply completing the highest possible number of interactions.</p><p>Working Hours</p><p>This is a remote position. Working hours may vary depending on business requirements and customer-support coverage. Candidates may be required to work:</p><ul><li>Full-time or part-time schedules.</li><li>Day or evening shifts.</li><li>Weekends or holidays where applicable.</li><li>Specific time-zone coverage depending on customer locations.</li></ul><p>Exact scheduling requirements will be discussed during the hiring process.</p><p><br></p><p><strong>Desired Candidate Profile</strong></p><ul><li>High school diploma or equivalent required; additional education or customer service training is an advantage.</li><li>Previous experience in customer service, call center support, retail, administration, hospitality, sales support, or a related position is preferred.</li><li>Excellent written and verbal communication skills.</li><li>Strong interpersonal and active-listening abilities.</li><li>Good computer and internet skills.</li><li>Comfortable using email, web-based applications, and customer-management systems.</li><li>Strong attention to detail and accurate data-entry skills.</li><li>Ability to remain professional and courteous when handling complaints.</li><li>Strong problem-solving and decision-making abilities.</li><li>Ability to manage multiple customer requests and priorities.</li><li>Ability to follow established policies and procedures.</li><li>Comfortable working independently in a remote environment.</li><li>Experience with the following is beneficial: CRM and customer-support software. Live-chat platforms. Email ticketing systems. Microsoft Office. Google Workspace. Order-management systems. E-commerce customer support. Call center or contact center environments. Basic technical troubleshooting. Customer complaint resolution. Remote collaboration platforms such as Microsoft Teams, Zoom, or Slack.</li></ul>

<p>Job Overview We are seeking a professional, friendly, and dependable Customer Service Specialist to join our team in a fully remote capacity. The successful candidate will serve as an important point of contact for customers, providing timely assistance, resolving questions and concerns, maintaining accurate customer records, and ensuring every interaction reflects a high standard of service. The ideal candidate is an excellent communicator who is patient, organized, solution-focused, and comfortable assisting customers through email, phone, live chat, and other digital communication channels . You should be able to work independently, manage multiple customer requests, and remain professional when handling challenging situations.</p><p>Key Responsibilities</p><p>Customer Support</p><ul><li>Respond promptly and professionally to customer questions through email, telephone, live chat, and other approved communication channels.</li><li>Provide accurate information regarding products, services, accounts, orders, company policies, and procedures.</li><li>Listen carefully to customer concerns and identify appropriate solutions.</li><li>Resolve routine customer complaints and service issues efficiently.</li><li>Escalate complex or sensitive cases to the appropriate department or supervisor.</li><li>Follow up with customers when necessary to ensure issues have been successfully resolved.</li><li>Maintain a friendly, respectful, and professional approach during every customer interaction.</li><li>Assist customers with account-related questions and basic troubleshooting.</li><li>Guide customers through company processes, online services, forms, or account procedures.</li><li>Help create a positive customer experience that encourages satisfaction and long-term loyalty.</li></ul><p>Email &amp; Live Chat Support</p><ul><li>Monitor customer service inboxes and respond to incoming inquiries.</li><li>Manage multiple live-chat conversations while maintaining accuracy and professionalism.</li><li>Draft clear, concise, and helpful written responses.</li><li>Use approved templates when appropriate while personalizing responses to the customer's situation.</li><li>Maintain appropriate response times according to company service standards.</li><li>Route requests to other departments when specialized assistance is required.</li></ul><p>Customer Records &amp; Data Entry</p><ul><li>Accurately document customer interactions in CRM or customer-management systems.</li><li>Create and update customer profiles and account information.</li><li>Record complaints, requests, resolutions, and follow-up actions.</li><li>Verify customer information before making authorized account changes.</li><li>Maintain complete and accurate service records.</li><li>Identify incorrect or incomplete customer information and update records when appropriate.</li><li>Protect customer information and maintain confidentiality at all times.</li></ul><p>Order &amp; Account Support</p><p>Depending on business requirements, responsibilities may include:</p><ul><li>Assisting customers with order questions.</li><li>Providing order and delivery status information.</li><li>Processing authorized cancellations, returns, or exchanges.</li><li>Helping customers understand billing or invoice information.</li><li>Updating customer contact or account information.</li><li>Coordinating with operations, sales, billing, or fulfillment teams to resolve customer concerns.</li><li>Following established procedures for refunds, credits, or account adjustments.</li></ul><p>Key Competencies</p><ul><li>Communication: Communicates clearly, professionally, and respectfully with customers and colleagues.</li><li>Customer Focus: Demonstrates a genuine commitment to understanding customer needs and providing effective assistance.</li><li>Problem Solving: Evaluates customer concerns and identifies practical solutions within company guidelines.</li><li>Patience: Maintains professionalism when working with frustrated, confused, or dissatisfied customers.</li><li>Attention to Detail: Accurately records customer information and follows procedures carefully.</li><li>Time Management: Prioritizes inquiries effectively and maintains appropriate response times.</li><li>Adaptability: Learns new products, software, policies, and processes quickly.</li><li>Teamwork: Collaborates with other departments to resolve customer concerns.</li><li>Confidentiality: Handles customer and company information responsibly and securely.</li></ul><p>Typical Daily Activities</p><p>A typical workday may include reviewing incoming customer inquiries, answering emails, responding to live chats, handling telephone calls, updating customer accounts, investigating service issues, documenting conversations, following up on unresolved cases, and communicating with internal departments. The Customer Service Specialist may also participate in virtual team meetings, complete training activities, review updates to company policies or products, and provide feedback about recurring customer concerns.</p><p>Remote Work Requirements</p><p>Candidates should have:</p><ul><li>Reliable high-speed internet access.</li><li>A dependable computer suitable for remote customer service work.</li><li>A professional and reasonably quiet workspace.</li><li>Ability to participate in telephone and video meetings.</li><li>Reliable access to company communication systems during scheduled working hours.</li><li>Ability to maintain customer confidentiality while working remotely.</li><li>A headset or other communication equipment where required.</li></ul><p>Additional equipment may be provided depending on company policy.</p><p>Performance Expectations</p><p>Performance may be evaluated based on:</p><ul><li>Customer satisfaction.</li><li>Quality and accuracy of customer interactions.</li><li>Response and resolution times.</li><li>Number of inquiries successfully handled.</li><li>First-contact resolution where applicable.</li><li>Attendance and schedule adherence.</li><li>Accuracy of customer records.</li><li>Compliance with company policies and procedures.</li><li>Professional communication.</li><li>Effective escalation of complex customer issues.</li></ul><p>The emphasis should remain on delivering accurate, helpful, and professional customer service , rather than simply completing the highest possible number of interactions.</p><p>Working Hours</p><p>This is a remote position. Working hours may vary depending on business requirements and customer-support coverage. Candidates may be required to work:</p><ul><li>Full-time or part-time schedules.</li><li>Day or evening shifts.</li><li>Weekends or holidays where applicable.</li><li>Specific time-zone coverage depending on customer locations.</li></ul><p>Exact scheduling requirements will be discussed during the hiring process.</p><p><br></p><p><strong>Desired Candidate Profile</strong></p><ul><li>High school diploma or equivalent required; additional education or customer service training is an advantage.</li><li>Previous experience in customer service, call center support, retail, administration, hospitality, sales support, or a related position is preferred.</li><li>Excellent written and verbal communication skills.</li><li>Strong interpersonal and active-listening abilities.</li><li>Good computer and internet skills.</li><li>Comfortable using email, web-based applications, and customer-management systems.</li><li>Strong attention to detail and accurate data-entry skills.</li><li>Ability to remain professional and courteous when handling complaints.</li><li>Strong problem-solving and decision-making abilities.</li><li>Ability to manage multiple customer requests and priorities.</li><li>Ability to follow established policies and procedures.</li><li>Comfortable working independently in a remote environment.</li></ul><p>Preferred Skills</p><p>Experience with the following is beneficial:</p><ul><li>CRM and customer-support software.</li><li>Live-chat platforms.</li><li>Email ticketing systems.</li><li>Microsoft Office.</li><li>Google Workspace.</li><li>Order-management systems.</li><li>E-commerce customer support.</li><li>Call center or contact center environments.</li><li>Basic technical troubleshooting.</li><li>Customer complaint resolution.</li><li>Remote collaboration platforms such as Microsoft Teams, Zoom, or Slack.</li></ul><p>Training may be provided for company-specific products, systems, policies, and procedures.</p>

Job Description<br><br>We are seeking a detail-oriented and analytical Civil Engineer Intern to join our engineering team in Riyadh, Saudi Arabia. This is an excellent opportunity to gain practical experience in civil engineering through the Tamheer internship program. You will work alongside experienced professionals on real-world projects, contributing to the design, planning, and execution of civil engineering initiatives while developing your technical skill set and professional capabilities.<br><br>Assist in the preparation and review of technical drawings, blueprints, and design documents using industry-standard software Conduct site inspections and document field observations, measurements, and project progress with precision and accuracy Support senior engineers in analyzing project requirements and developing solutions to engineering challenges Participate in the creation and maintenance of project documentation, reports, and technical specifications Collaborate with cross-functional teams to ensure compliance with Saudi building codes, regulations, and safety standards Assist in the estimation of project costs, timelines, and resource requirements Contribute to the organization and coordination of project meetings and site visits Learn and apply civil engineering principles to practical construction and infrastructure projects Support the development of construction schedules and project management activities Maintain organized records and databases related to project information and technical data<br><br><br>Qualifications<br><br>Currently enrolled in a civil engineering program or equivalent technical field Proficiency in Auto CAD or similar computer-aided design (CAD) software Strong understanding of technical drawing interpretation and blueprint reading Excellent attention to detail and organizational skills Analytical mindset with strong problem-solving abilities Proficiency in Microsoft Office applications Effective written and verbal communication skills in English Ability to work collaboratively within a team environment Basic knowledge of construction processes and civil engineering fundamentals Familiarity with structural principles and building design concepts Preferred: Experience with Building Information Modeling (BIM) software Preferred: Knowledge of Saudi Arabian building codes and construction standards Preferred: Previous site visit or field experience in construction or engineering projects Preferred: Understanding of project management concepts and methodologies

Join My Clinic, the leading multispecialty outpatient care provider in Saudi Arabia, where our mission to help people live longer, healthier, and happier lives drives everything we do. Since 2017, we’ve been at the forefront of healthcare, combining innovation with a deep commitment to care, collaboration, ambition, and responsibility. As we continue to grow and reach new heights, we’re looking for passionate individuals who share our vision and values.<br>Job Summary:The Contact Center Coordinator is responsible for handling inbound and outbound calls with patients, supporting them with appointment booking, service information, and general inquiries. The role requires excellent communication skills, professionalism, and a commitment to providing a smooth and positive patient experience over the phone.<br>Primary Responsibilities:2.1 Answer incoming patient calls (inbound) in a professional and courteous manner.2.2 Make outbound calls to confirm, reschedule, or follow up on appointments and services.2.3 Accurately book appointments in the system based on clinic policies and medical guidelines.2.4 Record all relevant information and notes in the system during or after each call.2.5 Handle patient complaints or forward them to the appropriate teams as per standard procedures.2.6 Follow approved call scripts and adhere to service quality standards.2.7 Meet daily performance targets such as call volume, average handling time, and satisfaction scores.2.8 Maintain patient confidentiality and comply with data privacy standards.2.9 The employee may be assigned additional tasks within their scope of work based on business needs and may be reassigned across units or teams within the center as required.<br>Education / Professional Qualifications:High school diploma required (Diploma or Bachelor's degree is preferred). Previous experience in a call center or customer service environment is preferred.<br>Experts & Skills:Strong verbal communication and interpersonal skills. Proficiency in spoken and written Arabic; English is preferred. Ability to use computer systems and appointment scheduling tools. Ability to work under pressure and manage multiple tasks. High level of commitment, accuracy, and time management.

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Position Overview We are looking for a highly organized, dependable, and detail-oriented Administrative Assistant to join our growing remote operations team. In this role, you will provide essential administrative support across our regional operations in the UAE, Qatar, and Saudi Arabia, helping ensure that our daily processes run efficiently and accurately. This is an excellent opportunity for someone beginning their career in administration or operations. No previous professional experience is required we provide comprehensive training, structured onboarding, and ongoing support to help you succeed. The ideal candidate enjoys working in organized, process-driven environments, pays close attention to detail, and takes pride in producing accurate, high-quality work. You'll play an important role in maintaining records, tracking workflows, organizing documentation, and supporting operational excellence across multiple teams.</p><p>Key Responsibilities</p><p>Administrative Support &amp; Data Management</p><ul><li>Maintain and update spreadsheets, databases, and operational records using Google Sheets and Microsoft Excel.</li><li>Ensure information is accurate, complete, and consistently formatted.</li><li>Organize and standardize records, including names, contact details, regional information, and notes.</li><li>Identify and correct duplicate, incomplete, or inaccurate data.</li><li>Maintain organized digital filing systems using standardized naming conventions.</li><li>Track updates, revisions, and administrative changes.</li></ul><p>Workflow &amp; Task Coordination</p><ul><li>Review and organize incoming administrative requests.</li><li>Route tasks to the appropriate team members.</li><li>Monitor task progress from assignment through completion.</li><li>Follow up on pending or overdue tasks.</li><li>Maintain accurate workflow documentation and status updates.</li><li>Request clarification whenever additional information is needed.</li></ul><p>Reporting &amp; Operational Tracking</p><ul><li>Update daily operational trackers and progress logs.</li><li>Record completed work, ongoing tasks, and follow-up items.</li><li>Prepare concise progress summaries for internal teams.</li><li>Identify recurring administrative issues or workflow bottlenecks.</li><li>Escalate process concerns when necessary.</li><li>Support reporting with accurate and organized data.</li></ul><p>Scheduling &amp; Coordination</p><ul><li>Assist with calendar updates and availability tracking.</li><li>Send reminders for deadlines, meetings, and required actions.</li><li>Track onboarding milestones and completion of required checklists.</li><li>Help ensure internal processes and timelines are followed consistently.</li></ul><p>Quality Assurance &amp; Documentation</p><ul><li>Review administrative work for accuracy before submission.</li><li>Maintain organized documentation and standardized file structures.</li><li>Ensure records remain current, accessible, and easy to locate.</li><li>Support updates to internal procedures and documentation.</li><li>Maintain high standards of accuracy, organization, and compliance.</li></ul><p>Performance Expectations</p><p>Successful candidates will consistently:</p><ul><li>Produce accurate work with strong attention to detail.</li><li>Complete assigned tasks reliably and on schedule.</li><li>Communicate clearly and professionally.</li><li>Proactively follow up on missing or incomplete information.</li><li>Maintain organized records and documentation.</li><li>Follow established procedures and workflows.</li><li>Demonstrate accountability while working independently in a remote environment.</li></ul><p>Required Qualifications</p><ul><li>Basic knowledge of Google Sheets or Microsoft Excel.</li><li>Strong written communication skills.</li><li>Excellent organizational and time-management abilities.</li><li>High level of attention to detail.</li><li>Ability to follow instructions carefully and consistently.</li><li>Comfortable performing structured administrative tasks.</li><li>Ability to work independently in a remote environment.</li><li>Reliable computer and internet connection.</li><li>No prior professional experience is required. Full training will be provided.</li></ul><p>Work Details</p><ul><li>Location: Fully Remote</li><li>Regions Supported: UAE, Qatar, and Saudi Arabia</li><li>Schedule: Flexible, with consistent availability expected</li><li>Employment Type: Full-time or Part-time (based on operational requirements)</li><li>Compensation: Competitive and based on experience and level of engagement</li></ul><p>Ideal Candidate</p><p>This position is ideal for someone who:</p><ul><li>Is starting a career in administration, operations, or business support.</li><li>Thrives in structured and organized work environments.</li><li>Enjoys managing information, documentation, and administrative processes.</li><li>Values accuracy, consistency, and reliability.</li><li>Is interested in building a long-term remote career with opportunities for growth.</li></ul><p>Growth &amp; Career Development</p><p>As part of our team, you'll gain practical experience in:</p><ul><li>Remote operations management</li><li>Administrative coordination</li><li>Workflow and task management</li><li>Data organization and reporting</li><li>Internal documentation and process improvement</li></ul><p>Potential career progression includes:</p><ul><li>Senior Administrative Assistant</li><li>Operations Coordinator</li><li>Quality Assurance Specialist</li><li>Workflow Analyst</li><li>Team Lead</li><li>Operations Supervisor</li></ul><p>Why Join Us?</p><ul><li>100% remote work environment</li><li>Entry-level opportunity with comprehensive training</li><li>Supportive and collaborative team culture</li><li>Clearly defined processes and expectations</li><li>Exposure to regional operations across the MENA market</li><li>Opportunities for long-term career growth and advancement</li></ul><p>Apply Today</p><p>If you're organized, dependable, detail-oriented, and looking to start or grow your career in a remote administrative role, we'd love to hear from you. Join our team and build valuable experience while contributing to a fast-growing regional operation.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Basic knowledge of Google Sheets or Microsoft Excel.</li><li>Strong written communication skills.</li><li>Excellent organizational and time-management abilities.</li><li>High level of attention to detail.</li><li>Ability to follow instructions carefully and consistently.</li><li>Comfortable performing structured administrative tasks.</li><li>Ability to work independently in a remote environment.</li><li>Reliable computer and internet connection.</li><li>No prior professional experience is required. Full training will be provided.</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><i>To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.</i></p><br><br><br><p><span>Job Category</span></p><br><br>Customer Success<br><p><span>Job Details</span></p><br><br><br><p><span><b><b>About Salesforce</b></b></span></p><br><br><p>Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.</p><br><br><br><p>Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.</p><br><br><br><br><br><p><b>Overview of the Role</b></p><br><br><br><p>The Customer Success team within Signature Success is looking for a driven and customer-focused Customer Success Manager (CSM) to serve as a primary contact point for Salesforce’s largest and highest-profile customers. You will have responsibility for partnering with a small number of assigned accounts, maintaining a continual focus on the customer’s business goals to improve their overall technical and operational health and realize the maximum value out of their Salesforce investment. The Customer Success Manager maintains awareness of the customer's key events, needs, potential risks, and value drivers.<br>As a trusted advisor, the CSM will build a track record in customer success through superb communication with partners and extensive knowledge of the Salesforce platform to translate their business needs to solutions. You will forge relationships with your customers and account teams, develop a deep technical understanding of their Salesforce implementation, share standard methodologies, and adoption of proactive services. These activities will enable you to proactively set the customer up for success through optimization of the platform, with special care during critically important peak events.<br>As a CSM, you will occasionally act as a point of contact for any major incidents, owning the customer’s expectations and communications through the resolution of such incidents. The CSM acts as the technical main interface on behalf of our customers and works closely across both internal and external collaborators, including partners and ISVs, as required to address the customer needs.<br>The ideal CSM has an extraordinary focus on the success of the customer, is an exceptional communicator, exhibits professionalism, is dedicated to meeting and exceeding expectations, enjoys forming relationships, has excellent collaboration skills, and has the ability to learn new technologies quickly.<br><b>Responsibilities</b></p><br><br><ul><li><p>Serve as the single point of customer accountability responsible for the orchestration of all Signature deliverables, experience, renewal, and expansion.</p><br><br></li><li><p>Cultivate and maintain stakeholder relationships with the customer’s IT and business executive leadership, sponsors, and decision-makers within customer organizations that have purchased Signature.</p><br><br></li><li><p>Help your customers achieve their business goals and outcomes on the Salesforce platform by:</p><br><br></li><li><p>Coordinating the completion of the Signature Success catalog of services as required for your customer</p><br><br></li><li><p>Providing timely, proactive Salesforce feature guidance based on the areas of interest for your customer</p><br><br></li><li><p>Acting as an advisor to your customers for the adoption of new features of Salesforce’s annual release schedules and identifying potential challenges and risks to your customer's implementation</p><br><br></li><li><p>Communicate the value of Signature Success. Be accountable for ensuring all collaborators understand this value so that customers continue to renew Signature Success.</p><br><br></li><li><p>Act as an advocate for customers during the triage and resolution of high-severity cases to assist with the timely resolution of these issues.</p><br><br></li><li><p>Proactive Support &amp; Enhancement: Conduct quarterly reviews, identify trends, and provide tailored release recommendations to ensure stability, performance, and feature enhancement.</p><br><br></li><li><p>Internal Relationship Building: Forge strong multidisciplinary relationships with Sales, Engineering, and Product Management to lead and coordinate customer relationships for success and revenue opportunities.</p><br><br></li><li><p>The CSM may be required to occasionally be available for some after-hour or weekend coverage depending on the customer’s need.</p><br><br></li><li><p>Evolution of Roles: Anticipate and adapt to role changes per evolving Salesforce needs.</p><br><br></li></ul><br><p><b>Required Qualifications</b></p><br><br><ul><li><p>Experienced professional with 8+ years of relevant industry expertise in Technical Customer Success, SaaS platform use or project leadership, Technology Consulting, Technology Solutions Development, Technical and/or Solutions Architecture.</p><br><br></li><li><p>Exceptional English &amp; Arabic communication and presentation skills with demonstrated ability to communicate and influence effectively at all levels of the organization, including executive and C-level.</p><br><br></li><li><p>Skills for analyzing technical concepts, translating them into business terms, and mapping business requirements into technical features.</p><br><br></li><li><p>Ability to explain complex technical concepts in business-friendly terms to customers, then explain customer needs to internal partners.</p><br><br></li><li><p>Knowledge of software development process and design methodologies.</p><br><br></li><li><p>Experience leading efforts of cross-functional teams to facilitate the resolution or disposition of customer needs or projects.</p><br><br></li></ul><br><p><b>Preferred Qualifications</b></p><br><br><ul><li><p>+2 years in the Salesforce Ecosystem.</p><br><br></li><li><p>Salesforce product certifications are a plus (<b>Administrator</b>, Advanced Administrator, Platform App Builder, <b>Service Cloud Consultant, Sales Cloud Consultant</b>).</p><br><br></li><li><p>Knowledge of Salesforce products and features, capabilities, best use, and how to deploy.</p><br><br></li><li><p>Degree or equivalent experience required. Experience will be evaluated based on the strengths you'll need for the role (e.g. demonstrated behaviors in previous jobs, that align to role needs such as extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)</p><br><br></li></ul><p>.</p><br><br><br><br><br><br><p><span>Unleash Your Potential</span></p><br><br><p><span>When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and</span><i>be your best</i><span>, and our AI agents accelerate your impact so you can</span><i>do your best</i><span>. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.</span></p><br><br><br><p><span>Accommodations</span></p><br><br><p><span>If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this </span><span><u><span>Accommodations Request Form</span></u></span><span>.</span></p><br><br><br><p><span>Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our </span><span><u><span>Candidate Privacy Statement</span></u></span><span> for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.</span></p><br><br><br><br><p><span>Posting Statement</span></p><br><br><p><span><span>Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. </span></span>Know your rights: workplace discrimination is illegal.<span><span> Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.</span></span></p><br><br><br><br><br><br><br><br><br><br><br><br><br><br><br><br><br><br><br><br><br><br><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> 5+ years </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

Responsibilities Coordinate sales team by managing schedules, sales reports and analysis needed, filing important documents, and communicating relevant information. Ensure the adequacy of sales-related material Respond to complaints from sales & customers and give after-sales support when requested Handle the processing of all orders/requests internally and/or externally with accuracy and timeliness. Communicate with customers of unforeseen delays or issues Monitor the team’s progress, identify shortcomings, and propose improvements Assist in the preparation and organizing of promotional material or events The full execution of the company strategy, policy, and vision with respect to customer group. Enhance & improve customer loyalty, advocacy, and satisfaction by fulfilling all customer needs and resolving any complaint. Generate and qualify leads through cold calling if requested Well-organized and responsible with an aptitude in problem-solving Avoid any violating any policies that could result in the company’s penalization Archiving of work-related documents Executing all tasks assigned by the department manager within the department limits. Qualifications Diploma or bachelor's degree in business administration or a related field. Proven experience in sales; experience as a sales coordinator or in other administrative positions will be considered a plus Good computer skills (MS Office) Proficiency in English Well-organized and responsible with an aptitude in problem-solving Excellent verbal and written communication skills A team player with high level of dedication

About us:<br><br>Saint-Gobain designs, manufactures and distributes materials and solutions for the construction, mobility and industrial markets. Developed through a continuous innovation process, our integrated solutions provide sustainability and performance in daily life, addressing the renovation of public and private buildings, light construction and the decarbonization of construction and industry. In this way, we contribute to reducing carbon emissions, leveraging resource efficiency and increasing circularity. Saint-Gobain believes in progress and seeks to be a game-changer that improves individual and collective health and wellness. We are convinced that the solutions that meet everyone’s essential needs and allow us to live better together, without jeopardizing future generations, are still to be invented. Our commitment to reach this ambitious objective is guided by our shared purpose “MAKING THE WORLD A BETTER HOME”<br><br>Key Responsibilities: Receives purchase orders from sales staff and informs the sales executive. Receives requests from Sales staff regarding offers or information. Coordinate and follow up with logistics team to ensure delivery on time. Follow up on approvals to make sure orders are placed promptly. Prepare quotations for sales team. Prepares daily sales and pending orders report for the Sales Manager.<br><br>Job Requirements: Degree in Business Administration or equivalent. Minimum 1 year of experience in a similar position. Good command of Arabic and English. Proficient in basic computer skills. Strong organizational skills.

Role Description This full-time, on-site Customer Service role at رايز آب | Rise Up is based in Medina and focuses on delivering a high-quality experience to customers. The Customer Service team member will handle inquiries in person and over the phone, provide accurate information about services, and resolve issues in a timely and professional manner. Daily tasks include responding to customer questions, documenting interactions, escalating complex concerns to the appropriate team, and following up to ensure resolution and satisfaction. The role also involves maintaining clear communication with internal teams, adhering to company policies and procedures, and contributing feedback to improve customer service processes.<br>Qualifications<br> Demonstrated ability in Customer Service and Customer Support to address inquiries, resolve issues, and assist customers effectively. Strong focus on Customer Satisfaction and Customer Experience, with a commitment to building positive, long-term relationships. Professional Phone Etiquette, including clear communication, active listening, and respectful interaction with diverse customers. Excellent verbal and written communication skills in relevant languages for the Medina region. Ability to work on-site full time, manage multiple tasks, and stay organized in a fast-paced environment. Problem-solving skills and a calm, empathetic approach when handling complaints or challenging situations. Basic computer proficiency and familiarity with customer service or ticketing systems. Previous experience in customer-facing roles is preferred; high school diploma or equivalent required, further education is an advantage.

The Job Summary The Call Center Agent serves as the first point of contact for customers, handling inquiries, and appointments. The role is responsible for delivering an exceptional customer experience through professional communication, efficient issue resolution, and accurate documentation across multiple channels including calls, email, and chat.<br><br>Technical / Job-Specific Competencies1Handle inbound and outbound customer interactions across calls, email, and chat channels in a professional and timely manner.2Provide accurate information regarding automotive products, vehicle services, warranties, parts, and promotions.3Assist customers in booking, modifying, and confirming service appointments with service centers.4Resolve customer complaints and inquiries efficiently, ensuring first contact resolution whenever possible.5Escalate complex issues to the relevant departments and ensure proper follow-up until closure.6Maintain accurate records of customer interactions, complaints, and resolutions in CRM systems.7Conduct follow-up communications to ensure customer satisfaction after service completion.8Coordinate with internal departments (service, parts, sales) to resolve customer requests.9Support sales initiatives by informing customers about offers, warranties, and additional services.10Ensure adherence to company policies, SOPs, quality standards, and performance KPIs.<br>The Job Profile1Educational Qualifications Diploma or Bachelor’s degree in Business Administration or related field is a plus 2Professional Certifications Call Center or CRM system training (preferred)3Experience0-1 years of experience in call center or customer service role4Essential Job Pre-Requisites Strong communication and interpersonal skills, Ability to work in shifts, Basic computer proficiency5Languages Proficiency English: Intermediate to Advanced (Required)

The Job Summary The Call Center Agent serves as the first point of contact for customers, handling inquiries, and appointments. The role is responsible for delivering an exceptional customer experience through professional communication, efficient issue resolution, and accurate documentation across multiple channels including calls, email, and chat.<br><br>Technical / Job-Specific Competencies1Handle inbound and outbound customer interactions across calls, email, and chat channels in a professional and timely manner.2Provide accurate information regarding automotive products, vehicle services, warranties, parts, and promotions.3Assist customers in booking, modifying, and confirming service appointments with service centers.4Resolve customer complaints and inquiries efficiently, ensuring first contact resolution whenever possible.5Escalate complex issues to the relevant departments and ensure proper follow-up until closure.6Maintain accurate records of customer interactions, complaints, and resolutions in CRM systems.7Conduct follow-up communications to ensure customer satisfaction after service completion.8Coordinate with internal departments (service, parts, sales) to resolve customer requests.9Support sales initiatives by informing customers about offers, warranties, and additional services.10Ensure adherence to company policies, SOPs, quality standards, and performance KPIs.<br>The Job Profile1Educational Qualifications Diploma or Bachelor’s degree in Business Administration or related field is a plus 2Professional Certifications Call Center or CRM system training (preferred)3Experience0-1 years of experience in call center or customer service role4Essential Job Pre-Requisites Strong communication and interpersonal skills, Ability to work in shifts, Basic computer proficiency5Languages Proficiency English: Intermediate to Advanced (Required)

About the Company<br><br>Red Sea International Company, a Saudi Public Joint Stock Company, providing specialized prefabricated modular buildings for various real estate and industrial sectors. Our notable project portfolio, large production capacity, excellent quality of service, and proven ability to deliver turnkey projects within challenging timeframes have made us one of the widely trusted and reputed modular building companies with our factory in Dubai, , Jubail, Saudi Arabia, Johor, Malaysia, and Accra, Ghana.<br>About the Role<br><br>Have a solid understanding of employee attendance procedures and leave arrangements. Make payroll adjustments, audits, voids, direct deposits, and termination checks. Prepare payroll reports that detail wages and labor costs to the company. Ensure that all employees get their salary delivered accurately and on time.<br>Responsibilities<br>▪ Collecting timesheet data and payroll information.<br>▪ Entering data into payroll and administrative databases and full control & monitor of software programs .<br>▪ Preparing and processing paychecks and cash deposits .<br>▪ Ensure compliance within the company .<br>Qualifications<br><br>Minimum 1+ years of relevant experience in a similar role Bachelor’s degree in finance, business administration, human resources management or any equivalent major. Has experience & full knowledge of using dynamic 365Proficient in the use of Computer (Microsoft office & Excel). Language: English, Arabic<br><br>Required Skills<br><br>Have a professional and personable approach with attention to detail, strong problem-solving and multitasking capability, with the ability to demonstrate exceptional organizational skills. Good command of English and Arabic, both oral and written Excellent interpersonal and communication skills

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Job Purpose <br>To Ensures the integrity of accounting information by recording, verifying, consolidating, and entering transactions, utilizing hands-on accounting experience and an in-depth understanding of accounting principles and company practices, senior accountants perform complex accounting activities and financial analyses.<br>Job Responsibilities - Leadership <br>Job Responsibilities - Functional <br></span><p>• Analyzing complex financial reports and records.&nbsp;<br> • Making recommendations based on analysis and status of reserves, assets and expenditures.&nbsp;<br> • Reviewing journal entries of junior accountants to ensure accuracy.&nbsp;<br> • Training and mentoring junior staff.&nbsp;<br> • Performing variance analyses and preparing account reconciliations.&nbsp;<br> • Assisting with financial and tax audits.&nbsp;<br> • Documenting and monitoring internal controls in support of auditing team.&nbsp;<br> • Coordinating more complex accounting projects and initiatives with other members of the accounting and finance team or with other departments.&nbsp;<br> • Prepares and records asset, liability, revenue, and expenses entries by compiling and analyzing account information.&nbsp;<br> • Maintains and balances subsidiary accounts by verifying, allocating, posting, and reconciling transactions and resolving discrepancies.&nbsp;<br> • Maintains general ledger by transferring subsidiary accounts, preparing a trial balance, and reconciling entries.&nbsp;<br> • Summarizes financial status by collecting information and preparing balance sheet, profit and loss, and other statements.&nbsp;<br> • Produces payroll by initiating computer processing; printing checks, verifying finished product.&nbsp;<br> • Completes external audit by analyzing and scheduling general ledger accounts and providing information for auditors.&nbsp;<br> • Avoids legal challenges by complying with legal requirements.&nbsp;<br> • Secures financial information by completing database backups.&nbsp;<br> • Protects organization’s value by keeping information confidential.</p><br><br> <br>Job Responsibilities - Organizational <br><p>Policies, Systems, Processes, Procedures, Standards and Reports<br> • Follow all relevant functional policies, processes, standard operating procedures and instructions to ensure that work is carried out in a controlled and consistent manner.<br> • Assist in the preparation of accurate and timely functional MIS statements and reports to meet corporate and functional requirements, policies and standards.<br> <br> Safety, Quality and Environment<br> • Apply safety, quality and environmental management policies, procedures and controls to ensure employee safety, legislative compliance, delivery of high-quality products/service and a responsible environmental attitude.<br> <br> Continuous Improvement<br> • Contribute to the identification of opportunities for continuous improvement of the department's systems, processes and practices considering ‘international best practice’, improvement of business processes, cost reduction and productivity improvement.</p><br><br> <br>Job Stakeholders - Internal <br>Job Stakeholders - External <br>Job Requirements - Qualification &amp; Experience <br>Job Requirements - Skills <br>Job Context <br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><i>To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.</i></p><br><br><br><p><span>Job Category</span></p><br><br>Sales<br><p><span>Job Details</span></p><br><br><br><p><span><b><b>About Salesforce</b></b></span></p><br><br><p>Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.</p><br><br><br><p>Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.</p><br><br><br><br><br>We are seeking a dynamic and visionary leader to join our team as Regional sales Director. In this pivotal role, you will own an Informatica sales team, driving long term growth, encouraging long lasting client relationships, and harnessing groundbreaking technology to redefine engagement with our customers. This role requires a strong technical background, deep expertise in AI-driven solutions, and shown leadership in building high-performance sales teams.<br>The Informatica product family is one that is grounded in Data Management. In this role you'll be expected to lead a team of Informatica Account Executives that are skilled technical operators and compelling story tellers. Collaborating with your team and potential clients, you will understand their needs and challenges, showcasing how Informatica can solve their most critical business goals. You will be managing a team of Informatica Account Executives who are partnering with companies to uncover and drive complex digital transformation strategies, utilizing our Intelligent Data Management Cloud™ (IDMC) to drive customer business objectives and outcomes.<br><b>Key Responsibilities:</b><br><ul><li>Build, encourage, and lead a high-performing sales organization. Attract, mentor and develop top talent while encouraging a culture with perfection and accountability.</li><li>Define and implement a clear and compelling vision to exceed revenue targets. Develop and implement sales strategy, handle quotas, and identify new growth opportunities across the region.</li><li>Lead your team through technical discovery sessions, understanding a client’s business challenges and showcasing how Informatica’s capabilities can deliver impact at scale</li><li>Develop strong executive relationships with key customer partners, aligning on long-term strategies and growth opportunities.</li><li>Identify new opportunities within industry verticals, expand existing accounts, and explore new business channels, partnerships, and routes to market.</li><li>Implement standard processes for forecasting, deal progression, and pipeline management using Salesforce CRM.</li><li>Establish meticulous operation cadence within your team driving forecast accuracy with a keen view on deal progression, sales stage verification, and pipeline coverage.</li><li>Develop, implement, and drive AI consumption and adoption sales motion within your territory, ensuring your customers realize the full potential of Informatica’s crafted solutions.</li><li>Work closely with Product, Customer Success, Marketing, and other Salesforce teams to ensure alignment and seamless execution across the business.</li></ul><b>Qualifications:</b><br><ul><li>Consistent track record in leading and scaling high-performance sales teams in a fast-growth environment with a focus on hiring, retaining and developing talent.</li><li>Deep understanding of AI and machine learning concepts, understanding of the agent platform, how to configure and set up agents, hook them into existing flows, automation, API connection, etc.</li><li>Shown ability to exceed sales goals within the context of highly technical sales.</li><li>Strong executive presence and experience in building long-term relationships with senior customers.</li><li>Outstanding communication and negotiation skills honed through your experience.</li><li>A history of consistently surpassing sales targets within a technical sales environment, underscoring your mastery of proficiency in sales processes.</li><li>Experience of selling Integration and/or SaaS highly advantageous.</li></ul><br><br><br><br><p><span>Unleash Your Potential</span></p><br><br><p><span>When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and</span><i>be your best</i><span>, and our AI agents accelerate your impact so you can</span><i>do your best</i><span>. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.</span></p><br><br><br><p><span>Accommodations</span></p><br><br><p><span>If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this </span><span><u><span>Accommodations Request Form</span></u></span><span>.</span></p><br><br><br><p><span>Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our </span><span><u><span>Candidate Privacy Statement</span></u></span><span> for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.</span></p><br><br><br><br><p><span>Posting Statement</span></p><br><br><p><span><span>Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. </span></span>Know your rights: workplace discrimination is illegal.<span><span> Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.</span></span></p><br><br><br><br><br><br><br><br><br><br><br><br><br><br><br><br><br><br><br><br><br><br><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> 8+ years </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>POSITION OVERVIEW The Technology Adviser role is an important position within TSE Technology Solutions , contributing to technology consultancy engagements and supporting the delivery of technology-driven projects. The Technology Solutions Team leads early engagements with clients, defining and documenting technology strategies and offering guidance on technology solutions across venues, sports and entertainment environments. In addition, the team oversee and deliver technology-driven projects across all TSE service offerings, including infrastructure, digital and data services. The role involves contributing to advisory, subject matter expertise, project support, design, and delivery services for key sport, venue and event clients in the region. Technology Advisory: Support and contribute to technology consulting engagements with TSE clients. Delivery: Support the delivery of technology-driven projects and engagements across all TSE service offerings. Business Development and Sales: Contribute to the Technology Solutions and broader TSE sales pipeline by identifying prospects, generating leads and supporting opportunities. Develop and maintain productive relationships with existing and prospective customers, internal subject matter experts and business leads. RESPONSIBILITIES offering guidance on technologies in venues, sport and entertainment environments, ensuring that client commercial, operational and feasibility constraints and requirements are considered. Assist in the delivery of Technology Solutions projects, across all TSE service offerings, including but not limited to: advisory, design, delivery, operations, and intelligence. Develop and maintain productive relationships with internal subject matter experts, external clients and partners, creating operational efficiencies and developing our offerings. Foster strong outcome-orientated client relationships to drive client satisfaction, growth and client retention. Contribute to business development and sales activities within Technology Solutions and the wider TSE, by identifying prospects, generating leads and supporting opportunities. Assist in tender documentation and sales activities. Support cross-selling and up-selling of TSE services. Uphold the client-focused values, market-leading brand and reputation of TSE. Further develop local relationships with vendors and integrators. Develop knowledge on innovation and new technologies. Deliver any other activities and priorities as determined by your line manager or needs of the organization as identified from time to time.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>KNOWLEDGE, SKILLS &amp; EXPERIENCE Formal project management qualification is desirable (PRINCE2, PMP, APM or equivalent). Experience in technology consulting, business strategy or similar. Experience within the sports, entertainment or major events sectors is advantageous. Experience of supporting the delivery of technology hardware and software projects.</p><p>QUALIFICATIONS Information Technology related degree or relevant experience Note: you will be required to attach the following: Resume/CV</p><p></p></section>