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At Air Products, we reimagine what’s possible. By tapping into the motivation of our people and our collective experience, we create the ideas and innovations that drive us forward. When we come together – where every voice is heard and everyone knows they belong and matter – we create solutions that launch people into space, support lifesaving care in hospitals, and enable the construction of groundbreaking, world scale production facilities.<br><br>Reimagine What’s Possible <br><br>Purpose<br><br>The Senior Process Engineer – HYCO provides senior-level technical leadership for ongoing plant operations and projects—from concept development through commissioning and start-up—and leads asset management and productivity initiatives across all BHIG operating facilities in the Region. The role coordinates technical activities between site-based engineers and operations teams, mentors junior process engineers, and ensures safe, reliable, efficient and cost-effective production of hydrogen, syngas, CO and CO₂.<br><br>Nature & Scope<br><br>Reporting to the BHIG Engineering Manager, the Senior Process Engineer – HYCO provides day-to-day operational and technical support to Regional Sites through systematic monitoring of plant performance to ensure that production, energy efficiency, and reliability targets are consistently achieved in a safe manner. As a senior technical authority, the incumbent acts as a subject-matter expert (SME) on HYCO process technology and mentors site-based process engineers.<br><br>The role identifies productivity opportunities, develops engineering solutions, and supports the project execution teams across multiple technologies: Air Separation Units (ASU), Hydrogen / Syngas (HYCO – SMR based), and CO₂ production. The incumbent may also support Air Products plant support teams in providing similar services to JV partners, equipment sales customers and new prospects.<br><br>This position interfaces with Air Products global, regional and local process / production engineers, Regional Operations team members, project and design engineering teams, process safety specialists, and other technical support personnel. The role helps implement the systems and measures required to meet BHIG's Middle East operational requirements, technical standards, quality processes and plant & equipment integrity programs.<br><br>The incumbent will coordinate and effectively utilize global operating and technical resources to support existing operations, new installations and modifications led by BHIG Project Engineering or by the Air Products Global Engineering & Manufacturing Organization. The position will help drive consistency in operations across the Middle East Region and contribute to the continuous improvement of productivity, reliability, quality, process safety, and cost-effectiveness of the plants—using BHIG and Air Products systems, tools, statistical techniques and Continuous Improvement methodologies. Developing and tracking plant performance and reliability KPIs is an integral part of the role.<br><br>Principal Accountabilities<br><br>Safety<br><br>Provide and maintain a safe work environment for self and others; demonstrate visible safety leadership. Participate in meetings with government departments responsible for safety, environmental, fire protection and public security oversight, and ensure timely implementation of applicable requirements within BHIG. Participate in major turnarounds and project activities, ensuring safety throughout execution. Coordinate employee safety committee meetings and programs and actively encourage employee participation and accountability in safety management programs.<br><br>Technical<br><br>Act as senior technical authority and subject-matter expert for HYCO process engineering across the Region; mentor and coach junior and site-based process engineers, and provide peer review on key engineering deliverables. Lead and provide technical support to regional teams for new installations, existing plant modifications, on-going operations, and continuous improvement and maintenance activities for BHIG, equipment sales and potential new customers. Support is delivered through site visits, remote phone / video support, or via the Process Intelligence Center (PIC). Ensure all activities comply with legal requirements, BHIG safety and technical standards. Provide technical support and safety leadership for Management of Change (MOC), Operational/Process Hazard Reviews (OPHR), PHA / HAZOP, LOPA and other process safety related initiatives in order to drive PSM compliance. Consult BHIG and Air Products process safety specialists as required. Provide process engineering leadership to drive asset performance, reduce operating costs and increase plant throughput by supporting: troubleshooting, plant efficiency studies, process safety, equipment reliability, advanced process control (APC), asset management, and productivity project identification, development and execution. Apply process statistics and data analytics (control charts, regression, capability analysis, multivariate analysis) to detect performance drift, quantify variability, prioritize improvement opportunities and validate the impact of implemented changes. Develop, maintain and validate steady-state and dynamic process simulation models in Aspen Plus (and associated Aspen suite tools) to support troubleshooting, performance benchmarking, debottlenecking, what-if studies, energy optimization, and revamp / new project evaluations. Provide expert technical support on heterogeneous catalyst systems used in HYCO / Hydrogen plants—including Hydrodesulfurization (HDS), ZnO sulfur absorbers, Pre-Reforming, Steam Methane Reforming (SMR), High-Temperature Shift (HTS), Low-Temperature Shift (LTS) and Methanation—covering activity / deactivation assessment, kinetic and equilibrium evaluation, poison management, life-cycle prediction, change-out strategy, vendor selection and performance auditing. Facilitate operational excellence through continuous improvement in plant productivity, reliability, quality and cost; lead improvements and ensure that best practices are deployed. Provide technical leadership in investigations and Root Cause Analyses (RCA) in order to identify and implement sustainable corrective and preventive actions. Provide technical support for Advanced Process Control (APC) and real-time optimization (RTO) initiatives. Monitor plant production daily, driving asset performance and ensuring daily targets are met to maximize profitability and customer satisfaction.<br><br>Operations<br><br>Provide process engineering support to operations in order to safely and reliably operate, SMR-based HYCO and CO₂ facilities in the Region, meeting customer expectations on safety, reliability, product quality and supply flexibility while remaining compliant with contractual requirements. Ensure that BHIG standards and Air Products global best practices for EH&S, productivity, reliability, quality and customer service are met. Provide technical guidance to commissioning teams, supporting commissioning, start-up and troubleshooting activities. Participate in the training of the Operations team up to plant commissioning, including catalyst loading, reduction / activation and start-up of SMR, Shift and Methanation reactors. Participate in developing the month-end close model and ensure alignment with commercial obligations for the BHIG Middle East Commercial Area. Maintain close working relationships with engineering and maintenance personnel to continuously monitor and evaluate plant systems and equipment through a Plant Process Advisory model. Support Process Intelligence Center (PIC) initiatives such as plant monitoring, troubleshooting, plant simulation training sessions, plant modelling and plant efficiency monitoring. Maintain alignment with Plant Managers, Site Leadership and the Business Area on asset management opportunities and commercial priorities. Provide technical support for turnarounds, including catalyst inspection, sampling, change-out planning and post-turnaround performance validation.<br><br>Minimum Requirements And Qualifications<br><br>Education & Experience<br><br>Bachelor's Degree in Chemical Engineering (Master's degree is a plus). Minimum 12+ years of experience in Engineering and/or Operations in a senior technical role within the industrial gases, refining, petrochemical (Methanol and ammonia) or hydrogen production industry. Demonstrated experience and knowledge of the technology, design and operation of Steam Methane Reformers (HYCO) and CO₂ production systems is preferred. Single-technology expertise will be considered; multi-technology background is strongly preferred at this senior level. Proven track record of start-up, commissioning and plant operating experience. Demonstrated experience mentoring junior engineers and leading multi-disciplinary technical teams.<br><br>Technical Skills<br><br>Process Simulation – Strong proficiency in Aspen Plus) for steady-state and dynamic modelling of HYCO, ASU and CO₂ processes; capable of building, calibrating and using rigorous models for plant performance evaluation, troubleshooting and optimization. Process Statistics & Data Analytics – Working knowledge of statistical methods applied to process engineering: SPC / control charts, regression and correlation analysis, capability studies (Cp / Cpk), and multivariate / time-series analysis. Familiarity with tools such as Minitab, PI Datalink. Heterogeneous Catalysis – Solid technical understanding of heterogeneous catalysts used in hydrogen / syngas production, including Hydrodesulfurization (HDS / CoMo, NiMo), ZnO sulfur guards, Pre-reforming, Steam Methane Reforming (SMR), High-Temperature Shift (HTS – Fe/Cr), Low-Temperature Shift (LTS – Cu/Zn/Al) and Methanation (Ni based). This includes reaction kinetics and thermodynamics, activation / reduction procedures, deactivation and poisoning mechanisms, performance monitoring, life prediction and change-out strategy. Process Safety – Knowledgeable in Process Safety Management (PSM), PHA / HAZOP, LOPA, MOC, OPHR, and applicable local EHS regulations. Advanced Process Control & Optimization – Familiarity with APC, RTO and energy optimization concepts for hydrogen and ASU plants. Engineering Tools – Proficient in MS Office (Excel, Word, Power Point), data historians (e.g., OSIsoft PI / AVEVA PI), and standard process engineering calculation tools.<br><br>Leadership & Behavioral Competencies<br><br>Strong commitment to employee involvement, team building, diversity and inclusion. Proven ability to mentor and coach less experienced engineers and to act as a recognized technical reference within the organization. Able to communicate effectively across management, operations, maintenance and customer interfaces within and across regions. Proficiency in English (spoken and written) is required; Arabic language skills are a plus. Demonstrated leadership, organizational, computer and interpersonal skills. Personal commitment to continuous self-development and flexibility to work outside normal hours to meet operational and project commitments. Excellent influencing skills, ability to build trust and confidence with frontline workers, supervisors and management. Strong critical thinking, problem-solving and analytical skills are prerequisites. Confident, assertive, self-motivated and results oriented. Personal commitment to corporate values and to a culture of continuous improvement. Formal training and experience with Six Sigma (Green / Black Belt) and Continuous Improvement tools is a plus.<br><br>Founded in 1940, Air Products is a world-leading industrial gases company and has a proud history of innovation, operational excellence, with an unwavering commitment to safety and environmental stewardship. Working together, we are taking our passion and diverse backgrounds forward to reimagine what’s possible and generate a cleaner future for our customers, our communities, and the world.
<p><span ><strong>From Land to Sea – Active Experiences in Nature’s Purest Form</strong><strong> </strong><strong> </strong></span></p>
<p> </p>
<p><span ><strong>Red Sea Sports s Entertainment (RSSE) </strong>is a dedicated subsidiary of <strong>Red Sea Global (RSG)</strong>, responsible for designing and delivering outstanding land and marine experiences at <strong>The Red Sea destination</strong>. RSSE manages and operates a diverse portfolio of sports, adventure, and leisureofferings, including water sports through <strong>Galaxea</strong>, adventure activities via <strong>Akun</strong>, and leisure experiences delivered by <strong>WAMA</strong>.RSSE plays a key strategic role in the partnership between <strong>Red Sea Global </strong>and the <strong>Saudi Olympic s Paralympic Committee</strong>, united by a shared ambition to promote inclusive, accessible, and world-class sports and recreational experiences.Guided by a purpose-driven approach and a strong commitment to people and the planet, RSSE delivers innovative programs aligned with <strong>Saudi Vision 2030</strong>, supporting the Kingdom’s ambition to become a global leader in regenerative tourism.</span></p>
<p> </p>
<p><span ><strong>Job Purpose</strong></span></p>
<p> </p>
<p><span >The Reception and Retail Specialist is a site-based position. The Reception and Retail Specialist is the first impression many guests will have of the Center at the asset. This first impression is crucial in delivering a high-quality visitor experience. The Reception and Retail Specialist will need to be a “people” person with an understanding of the provided activities. The Reception and Retail Specialist will be tasked with the administration of the center, as well as the retail outlet of the center. Organization is essential to deliver on this role.</span></p>
<p> </p>
<p><span ><strong>Job Responsibilities</strong></span></p>
<p> </p>
<p><span ><strong>General</strong></span></p>
<p> </p>
<ul type="disc">
<li ><span >Reporting directly to the Center Manager, assisting in the smooth running of the center asset.</span></li>
<li ><span >Assist the Senior Manager in the development of other centers at other assets.</span></li>
<li ><span >Maintain a professional appearance of the center.</span></li>
<li ><span >Ensure all sales are conducted in a professional manner.</span></li>
<li ><span >Work remotely and visit office as and when required.</span></li>
<li ><span >Manage inventory for preopening.</span></li>
<li ><span >Prepare retail stock for future years.</span></li>
<li ><span >Manage the purchasing budget.</span></li>
<li ><span >Ensure sufficient stock.</span></li>
</ul>
<p> </p>
<p><span ><strong>Establishment of the Center: Pre-Opening</strong></span></p>
<p> </p>
<ul type="disc">
<li ><span >Work alongside the Center Manager to develop and deliver the centre and necessary components.</span></li>
<li ><span >Working alongside and supporting all RSSE during Delivery stage to ensure targets are achieved, operational phasing is initiated when required and projects are delivered as designed.</span></li>
<li ><span >Become familiar with the retail products in stock.</span></li>
<li ><span >Become familiar with the activities in the area.</span></li>
<li ><span >Become familiar with the courses on offer, this includes understanding the required materials, paperwork, and standards (ie prerequisites, age) necessary for specific courses.</span></li>
</ul>
<p> </p>
<p><span ><strong>Establishment of the Center: Post-Opening</strong></span></p>
<p> </p>
<ul type="disc">
<li ><span >All activities conducted from the Center are conducted in a professional manner.</span></li>
<li ><span >Assist operation staff to ensure all daily activities are conducted in a safe and professional manner.</span></li>
<li ><span >Ensure up to date and accurate records are kept pertaining to retail activities.</span></li>
<li ><span >Plan and direct the day-to-day operations of a retail outlet according to company policy.</span></li>
<li ><span >Develop strategies to improve customer service, drive store sales, and increase profitability to achieve financial goals.</span></li>
<li ><span >Ensure customer needs are met, complaints are resolved, and service is quick and efficient.</span></li>
<li ><span >Daily attention to ethical business practises, safety, cleanliness, company appearance and uniform standards, and approved environmental practises at location, elevating significant issues to the Center Manager.</span></li>
<li ><span >Ensure retail products and displays are merchandized effectively to maximise sales and profitability.</span></li>
<li ><span >Establish and maintain effective working relationships with managers, co-workers, and the public.</span></li>
<li ><span >Maintaining accurate inventory records and preparing orders from suppliers. </span></li>
<li ><span >Assisting staff/students with course registration and/or rental equipment.</span></li>
<li ><span >Taking bookings and answering questions about courses/activities destinations.</span></li>
<li ><span >The Center Receptionist is often the link between students and the staff Team.</span></li>
</ul>
<p> </p>
<p><span ><strong>Policies, Systems, Processes, Procedures, Standards and Reports</strong></span></p>
<p> </p>
<ul type="disc">
<li ><span >Adopt and follow all relevant functional policies, processes, standard operating procedures, and instructions to ensure the center operates in a controlled and consistent manner. </span></li>
</ul>
<p> </p>
<p><span ><strong>Safety, Quality & Environment </strong></span></p>
<p> </p>
<ul type="disc">
<li ><span >Apply safety, quality and environmental management policies, procedures, and controls to ensure employee and public safety, legislative compliance, delivery of high-quality products/service and a responsible environmental attitude.</span></li>
</ul>
<p> </p>
<p><span ><strong>Continuous Improvement </strong></span></p>
<p> </p>
<ul type="disc">
<li ><span >Contribute to the identification of opportunities for continuous improvement of the center’s systems, processes and practices considering ‘international best practice’, improvement of business processes, cost reduction and productivity improvement.Job Requirements</span></li>
</ul>
<p> </p>
<p><span ><strong>Qualification and Experience</strong></span></p>
<p> </p>
<ul type="disc">
<li ><span >Hospitality track record</span></li>
<li ><span >Proven sales record</span></li>
<li ><span >Knowledge of the reception industry’s concepts, practices and procedures</span></li>
</ul>
<p> </p>
<p><span ><strong>Essential Skills</strong></span></p>
<p> </p>
<ul type="disc">
<li ><span >Excellent standard of written and spoken English</span></li>
<li ><span >Excellent communicator and public talking</span></li>
<li ><span >Has an aptitude and aspiration for outstanding customer service with a ‘can-do’ attitude</span></li>
<li ><span >Flexible and open-minded approach to environment and tasks</span></li>
<li ><span >Ability to self-motivate and deliver to agreed deadlines</span></li>
<li ><span >Good time-keeping</span></li>
<li ><span >Social media experience</span></li>
<li ><span >Excellent salesperson</span></li>
<li ><span >Highly detail-oriented </span></li>
<li ><span >Guest experience oriented, social personality</span></li>
<li ><span >Able to work with different cultures and nationalities</span></li>
<li ><span >Ability to handle high-end clientele, superior level of customer service</span></li>
<li ><span >Effectively manage guests’ requests and complaints</span></li>
<li ><span >Be a perfect role model for other staff members</span></li>
<li ><span >Able to work in a dive resort environment and follow professional grooming standards</span></li>
<li ><span >Able to work both as part of a team and independently, and exercises sound judgment and discretion</span></li>
<li ><span >Demonstrate the utmost confidentiality at all times</span></li>
<li ><span >Proficient with Microsoft Office </span></li>
<li ><span >Has an interest in and an ability to build a solid understanding of marine science, research, conservation and education</span></li>
<li ><span >Ability to deliver a magical guest experience </span></li>
<li ><span >Able to assist with dive center administration and planning</span></li>
</ul>
<p> </p>
<p><span ><strong>Desirable Skills</strong></span></p>
<p> </p>
<ul type="disc">
<li ><span >Spoken language other than English (preferably Arabic)</span></li>
<li ><span >Marine conservation interest/background</span></li>
</ul>
</span>
<p><span ><strong>From Land to Sea – Active Experiences in Nature’s Purest Form</strong><strong> </strong><strong> </strong></span></p>
<p> </p>
<p><span ><strong>Red Sea Sports s Entertainment (RSSE) </strong>is a dedicated subsidiary of <strong>Red Sea Global (RSG)</strong>, responsible for designing and delivering outstanding land and marine experiences at <strong>The Red Sea destination</strong>. RSSE manages and operates a diverse portfolio of sports, adventure, and leisureofferings, including water sports through <strong>Galaxea</strong>, adventure activities via <strong>Akun</strong>, and leisure experiences delivered by <strong>WAMA</strong>.RSSE plays a key strategic role in the partnership between <strong>Red Sea Global </strong>and the <strong>Saudi Olympic s Paralympic Committee</strong>, united by a shared ambition to promote inclusive, accessible, and world-class sports and recreational experiences.Guided by a purpose-driven approach and a strong commitment to people and the planet, RSSE delivers innovative programs aligned with <strong>Saudi Vision 2030</strong>, supporting the Kingdom’s ambition to become a global leader in regenerative tourism.</span></p>
<p> </p>
<p><span ><strong>Job Purpose</strong></span></p>
<p> </p>
<p><span >The Reception and Retail Specialist is a site-based position. The Reception and Retail Specialist is the first impression many guests will have of the Center at the asset. This first impression is crucial in delivering a high-quality visitor experience. The Reception and Retail Specialist will need to be a “people” person with an understanding of the provided activities. The Reception and Retail Specialist will be tasked with the administration of the center, as well as the retail outlet of the center. Organization is essential to deliver on this role.</span></p>
<p> </p>
<p><span ><strong>Job Responsibilities</strong></span></p>
<p> </p>
<p><span ><strong>General</strong></span></p>
<p> </p>
<ul type="disc">
<li ><span >Reporting directly to the Center Manager, assisting in the smooth running of the center asset.</span></li>
<li ><span >Assist the Senior Manager in the development of other centers at other assets.</span></li>
<li ><span >Maintain a professional appearance of the center.</span></li>
<li ><span >Ensure all sales are conducted in a professional manner.</span></li>
<li ><span >Work remotely and visit office as and when required.</span></li>
<li ><span >Manage inventory for preopening.</span></li>
<li ><span >Prepare retail stock for future years.</span></li>
<li ><span >Manage the purchasing budget.</span></li>
<li ><span >Ensure sufficient stock.</span></li>
</ul>
<p> </p>
<p><span ><strong>Establishment of the Center: Pre-Opening</strong></span></p>
<p> </p>
<ul type="disc">
<li ><span >Work alongside the Center Manager to develop and deliver the centre and necessary components.</span></li>
<li ><span >Working alongside and supporting all RSSE during Delivery stage to ensure targets are achieved, operational phasing is initiated when required and projects are delivered as designed.</span></li>
<li ><span >Become familiar with the retail products in stock.</span></li>
<li ><span >Become familiar with the activities in the area.</span></li>
<li ><span >Become familiar with the courses on offer, this includes understanding the required materials, paperwork, and standards (ie prerequisites, age) necessary for specific courses.</span></li>
</ul>
<p> </p>
<p><span ><strong>Establishment of the Center: Post-Opening</strong></span></p>
<p> </p>
<ul type="disc">
<li ><span >All activities conducted from the Center are conducted in a professional manner.</span></li>
<li ><span >Assist operation staff to ensure all daily activities are conducted in a safe and professional manner.</span></li>
<li ><span >Ensure up to date and accurate records are kept pertaining to retail activities.</span></li>
<li ><span >Plan and direct the day-to-day operations of a retail outlet according to company policy.</span></li>
<li ><span >Develop strategies to improve customer service, drive store sales, and increase profitability to achieve financial goals.</span></li>
<li ><span >Ensure customer needs are met, complaints are resolved, and service is quick and efficient.</span></li>
<li ><span >Daily attention to ethical business practises, safety, cleanliness, company appearance and uniform standards, and approved environmental practises at location, elevating significant issues to the Center Manager.</span></li>
<li ><span >Ensure retail products and displays are merchandized effectively to maximise sales and profitability.</span></li>
<li ><span >Establish and maintain effective working relationships with managers, co-workers, and the public.</span></li>
<li ><span >Maintaining accurate inventory records and preparing orders from suppliers. </span></li>
<li ><span >Assisting staff/students with course registration and/or rental equipment.</span></li>
<li ><span >Taking bookings and answering questions about courses/activities destinations.</span></li>
<li ><span >The Center Receptionist is often the link between students and the staff Team.</span></li>
</ul>
<p> </p>
<p><span ><strong>Policies, Systems, Processes, Procedures, Standards and Reports</strong></span></p>
<p> </p>
<ul type="disc">
<li ><span >Adopt and follow all relevant functional policies, processes, standard operating procedures, and instructions to ensure the center operates in a controlled and consistent manner. </span></li>
</ul>
<p> </p>
<p><span ><strong>Safety, Quality & Environment </strong></span></p>
<p> </p>
<ul type="disc">
<li ><span >Apply safety, quality and environmental management policies, procedures, and controls to ensure employee and public safety, legislative compliance, delivery of high-quality products/service and a responsible environmental attitude.</span></li>
</ul>
<p> </p>
<p><span ><strong>Continuous Improvement </strong></span></p>
<p> </p>
<ul type="disc">
<li ><span >Contribute to the identification of opportunities for continuous improvement of the center’s systems, processes and practices considering ‘international best practice’, improvement of business processes, cost reduction and productivity improvement.Job Requirements</span></li>
</ul>
<p> </p>
<p><span ><strong>Qualification and Experience</strong></span></p>
<p> </p>
<ul type="disc">
<li ><span >Hospitality track record</span></li>
<li ><span >Proven sales record</span></li>
<li ><span >Knowledge of the reception industry’s concepts, practices and procedures</span></li>
</ul>
<p> </p>
<p><span ><strong>Essential Skills</strong></span></p>
<p> </p>
<ul type="disc">
<li ><span >Excellent standard of written and spoken English</span></li>
<li ><span >Excellent communicator and public talking</span></li>
<li ><span >Has an aptitude and aspiration for outstanding customer service with a ‘can-do’ attitude</span></li>
<li ><span >Flexible and open-minded approach to environment and tasks</span></li>
<li ><span >Ability to self-motivate and deliver to agreed deadlines</span></li>
<li ><span >Good time-keeping</span></li>
<li ><span >Social media experience</span></li>
<li ><span >Excellent salesperson</span></li>
<li ><span >Highly detail-oriented </span></li>
<li ><span >Guest experience oriented, social personality</span></li>
<li ><span >Able to work with different cultures and nationalities</span></li>
<li ><span >Ability to handle high-end clientele, superior level of customer service</span></li>
<li ><span >Effectively manage guests’ requests and complaints</span></li>
<li ><span >Be a perfect role model for other staff members</span></li>
<li ><span >Able to work in a dive resort environment and follow professional grooming standards</span></li>
<li ><span >Able to work both as part of a team and independently, and exercises sound judgment and discretion</span></li>
<li ><span >Demonstrate the utmost confidentiality at all times</span></li>
<li ><span >Proficient with Microsoft Office </span></li>
<li ><span >Has an interest in and an ability to build a solid understanding of marine science, research, conservation and education</span></li>
<li ><span >Ability to deliver a magical guest experience </span></li>
<li ><span >Able to assist with dive center administration and planning</span></li>
</ul>
<p> </p>
<p><span ><strong>Desirable Skills</strong></span></p>
<p> </p>
<ul type="disc">
<li ><span >Spoken language other than English (preferably Arabic)</span></li>
<li ><span >Marine conservation interest/background</span></li>
</ul>
</span>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span><br>JOB SUMMARY<br>Position responsible for all the food and beverage operations, which includes all culinary, restaurant, beverage and room service operations. Oversees guest and employee satisfaction, maintaining standards and meeting or exceeding financial goals. Demonstrates knowledge and proficiency of all applicable food and beverage laws and regulations. Develops and implements business plan for food and beverage.<br>CANDIDATE PROFILE <br>Education and Experience<br>• High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.<br>OR<br>• 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.<br>CORE WORK ACTIVITIES<br>Developing and Maintaining Budgets<br>• Develops and manages all financial, employee engagement and guest satisfaction plans and actions for Food and Beverage departments.<br>• Maintains a positive cost management index for kitchen and restaurant operations.<br>• Utilizes budgets to understand financial objectives.<br>Leading Food and Beverage Team<br>• Manages the Food and Beverage departments (not catering sales).<br>• Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.<br>• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.<br>• Oversees all culinary, restaurant, beverage and room service operations.<br>• Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.<br>• Provides excellent customer service to all employees.<br>• Responds quickly and proactively to employee's concerns.<br>• Provides a learning atmosphere with a focus on continuous improvement.<br>• Provides proactive coaching and counseling to team members.<br>• Encourages and builds mutual trust, respect, and cooperation among team members.<br>• Monitors and maintains the productivity level of employees.<br>• Develops specific goals and plans to prioritize, organize, and accomplish work.<br>• Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.<br>• Sets clear expectations with the employees and team leaders and verifies that appropriate rewards are given if expectations are exceeded.<br>Ensuring Exceptional Customer Service<br>• Provides excellent customer service.<br>• Responds quickly and proactively to guest's concerns.<br>• Understands the brand's service culture.<br>• Drives alignment of all employees, team leaders and managers to the brand's service culture.<br>• Sets service expectations for all guests internally and externally.<br>• Takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate manager or employee.<br>• Verifies all banquet functions are up to standard and exceed guest's expectations.<br>• Provides services that are above and beyond for customer satisfaction and retention.<br>• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.<br>• Serves as a role model to demonstrate appropriate behaviors.<br>• Manages day-to-day operations, drives quality, and verifies standards are meeting the expectations of the customers on a daily basis.<br>Managing and Conducting Human Resource Activities<br>• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.<br>• Conducts performance reviews in a timely manner.<br>• Promotes both Guarantee of Fair Treatment and Open Door policies.<br>• Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.<br>• Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others.<br>• Develops an action plan to attack need areas and expand on strengths based on employee engagement and guest satisfaction results.<br>Additional Responsibilities<br>• Complies with all corporate accounting procedures.<br>• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.<br>• Analyzes information and evaluates results to choose the best solution and solve problems.<br>• Drives effective departmental communication and information systems through logs, department meetings and property meetings.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Delta Hotels provide a seamless travel experience that has been thoughtfully designed with the essential needs of the modern frequent traveler in mind. We flawlessly deliver the key essentials guests need and we work hard to eliminate everything they don’t. At Delta Hotels by Marriott, we are always warm, wise and in control so our guests can focus on what’s most important. With a strong presence in Canada, the United Kingdom, and the United States, Delta Hotels by Marriott is rapidly expanding across markets all around the world. If you enjoy delivering purposeful service and focusing on the details that matter, we invite you to explore jobs at Delta Hotels by Marriott. In joining Delta Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5">
Preferred candidate </h2>
<div class="row is-m v-align-top t-small bg-mute">
<div class="col is-3 p5" data-automation-id="label_Years_of_experience">
<b>Years of experience</b>
</div>
<div class="col is-9 p5" data-automation-id="data_Years_of_experience">
No experience required </div>
</div>
<div class="row is-m v-align-top t-small ">
<div class="col is-3 p5" data-automation-id="label_Degree">
<b>Degree</b>
</div>
<div class="col is-9 p5" data-automation-id="data_Degree">
Bachelor's degree / higher diploma </div>
</div>
<p><h4>About Four Seasons:</h4>
<p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.</p>
<p>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p>
<h4>About the location:</h4>
<p>Since opening in 1928, our legendary property has been the preferred address for celebrities, royalty and the international elite — and it’s easy to see why. Located at the intersection of Wilshire Boulevard and Rodeo Drive, we put you in the enviable heart of Beverly Hills, with designer shopping, fine dining and postcard-worthy views at our doorstep.</p>
<h4>Chef De Cuisine - The BLVD</h4>
<p><strong>Beverly Wilshire, Beverly Hills, A Four Seasons Hotel</strong></p>
<p>Beverly Wilshire, Beverly Hills, A Four Seasons Hotel is looking for a Chef De Cuisine for The BLVD Restaurant who shares a passion for excellence and who infuses enthusiasm into everything they do. This position reports to the Director of Food & Beverage. Work authorization for the location is required.</p>
<h4>Join Our Team</h4>
<p>In captivating Beverly Hills with Rodeo Drive boutiques glittering at the doorstep, this legendary Los Angeles landmark buzzes with renewed vitality. Offering tradition and trend, peaceful privacy and lively sophistication, Beverly Wilshire wants YOU to be part of our talented team of individuals who provide thoughtful Four Seasons care to warm every moment.</p>
<p>The Chef De Cuisine exhibits culinary talents by personally performing tasks while leading the staff and managing all food related functions. Coordinates menus, purchasing, staffing and food preparation for the property's restaurant. Works with team to improve guest and employee satisfaction while maintaining the operating budget. Must ensure sanitation and food standards are achieved. Develops and trains team to improve results.</p>
<h4>Responsibilities</h4>
<ul>
<li>Develops, designs, or creates new applications, ideas, relationships, systems, or products, including artistic contributions for The BLVD restaurant.</li>
<li>Supervises restaurant kitchen shift operations and ensures compliance with all Food & Beverage policies, standards and procedures.</li>
<li>Maintains food preparation handling and correct storage standards.</li>
<li>Recognizes superior quality products, presentations and flavor.</li>
<li>Plans and manages food quantities and plating requirements for the restaurant.</li>
<li>Communicates production needs to key personnel.</li>
<li>Assists in developing daily and seasonal menu items for the restaurant.</li>
<li>Ensures compliance with all applicable laws and regulations.</li>
<li>Follows proper handling and right temperature of all food products.</li>
<li>Prepares and cooks foods of all types, either on a regular basis or for special guests or functions.</li>
<li>Communicates regularly with the Director of Food & Beverage and Executive Chef-Hotel Operations regarding problems, irregularities and concerns and providing courses of action.</li>
<li>Performs other tasks or projects as assigned by the Director of Food & Beverage and Senior Hotel management.</li>
</ul>
<h4>Leading Kitchen Team</h4>
<ul>
<li>Supervises and coordinates activities of cooks and workers engaged in food preparation.</li>
<li>Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial and business decision-making; demonstrates honesty and integrity; leads by example.</li>
<li>Leads shift teams while personally preparing food items and executing requests based on required specifications.</li>
<li>Supervises and manages restaurant kitchen employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.</li>
<li>Encourages and builds mutual trust, respect, and cooperation among team members.</li>
<li>Serves as a role model to demonstrate appropriate behaviors.</li>
<li>Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.</li>
<li>Understands the impact of kitchen operation on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.</li>
<li>Participates in training restaurant staff on menu items including ingredients, preparation methods and unique tastes.</li>
<li>Manages employee progressive discipline procedures.</li>
</ul>
<h4>Preferred Qualifications and Skills</h4>
<p>Must be willing to work a flexible schedule in order to accomplish all major responsibilities, and be willing to accept assignments on a need basis, in order to promote teamwork. This will include early mornings, evenings, weekends and holidays. Applicants are required to have 3-5 years of experience in the culinary, food and beverage, or related professional area or 2-year degree from an accredited university in Culinary Arts, Hotel and Restaurant Management, or related major. A culinary degree is preferred.</p>
<h4>What to Expect: You Will</h4>
<ul>
<li>Be part of a cohesive team with opportunities to build a successful career with global potential</li>
<li>Have access to a robust benefit plan</li>
<li>Have the opportunity to engage in diverse and challenging work</li>
<li>Derive a sense of pride in work well done</li>
<li>Be recognized for excellence</li>
</ul>
<p><strong>Salary range:</strong> $95,000.00 - $110,000.00</p>
<p>Four Seasons is an equal opportunity, affirmative action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.</p></p><p></p>
<p><h4>About Four Seasons:</h4>
<p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.</p>
<p>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p>
<h4>About the location:</h4>
<p>Since opening in 1928, our legendary property has been the preferred address for celebrities, royalty and the international elite — and it’s easy to see why. Located at the intersection of Wilshire Boulevard and Rodeo Drive, we put you in the enviable heart of Beverly Hills, with designer shopping, fine dining and postcard-worthy views at our doorstep.</p>
<h4>Chef De Cuisine - The BLVD</h4>
<p><strong>Beverly Wilshire, Beverly Hills, A Four Seasons Hotel</strong></p>
<p>Beverly Wilshire, Beverly Hills, A Four Seasons Hotel is looking for a Chef De Cuisine for The BLVD Restaurant who shares a passion for excellence and who infuses enthusiasm into everything they do. This position reports to the Director of Food & Beverage. Work authorization for the location is required.</p>
<h4>Join Our Team</h4>
<p>In captivating Beverly Hills with Rodeo Drive boutiques glittering at the doorstep, this legendary Los Angeles landmark buzzes with renewed vitality. Offering tradition and trend, peaceful privacy and lively sophistication, Beverly Wilshire wants YOU to be part of our talented team of individuals who provide thoughtful Four Seasons care to warm every moment.</p>
<p>The Chef De Cuisine exhibits culinary talents by personally performing tasks while leading the staff and managing all food related functions. Coordinates menus, purchasing, staffing and food preparation for the property's restaurant. Works with team to improve guest and employee satisfaction while maintaining the operating budget. Must ensure sanitation and food standards are achieved. Develops and trains team to improve results.</p>
<h4>Responsibilities</h4>
<ul>
<li>Develops, designs, or creates new applications, ideas, relationships, systems, or products, including artistic contributions for The BLVD restaurant.</li>
<li>Supervises restaurant kitchen shift operations and ensures compliance with all Food & Beverage policies, standards and procedures.</li>
<li>Maintains food preparation handling and correct storage standards.</li>
<li>Recognizes superior quality products, presentations and flavor.</li>
<li>Plans and manages food quantities and plating requirements for the restaurant.</li>
<li>Communicates production needs to key personnel.</li>
<li>Assists in developing daily and seasonal menu items for the restaurant.</li>
<li>Ensures compliance with all applicable laws and regulations.</li>
<li>Follows proper handling and right temperature of all food products.</li>
<li>Prepares and cooks foods of all types, either on a regular basis or for special guests or functions.</li>
<li>Communicates regularly with the Director of Food & Beverage and Executive Chef-Hotel Operations regarding problems, irregularities and concerns and providing courses of action.</li>
<li>Performs other tasks or projects as assigned by the Director of Food & Beverage and Senior Hotel management.</li>
</ul>
<h4>Leading Kitchen Team</h4>
<ul>
<li>Supervises and coordinates activities of cooks and workers engaged in food preparation.</li>
<li>Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial and business decision-making; demonstrates honesty and integrity; leads by example.</li>
<li>Leads shift teams while personally preparing food items and executing requests based on required specifications.</li>
<li>Supervises and manages restaurant kitchen employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.</li>
<li>Encourages and builds mutual trust, respect, and cooperation among team members.</li>
<li>Serves as a role model to demonstrate appropriate behaviors.</li>
<li>Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.</li>
<li>Understands the impact of kitchen operation on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.</li>
<li>Participates in training restaurant staff on menu items including ingredients, preparation methods and unique tastes.</li>
<li>Manages employee progressive discipline procedures.</li>
</ul>
<h4>Preferred Qualifications and Skills</h4>
<p>Must be willing to work a flexible schedule in order to accomplish all major responsibilities, and be willing to accept assignments on a need basis, in order to promote teamwork. This will include early mornings, evenings, weekends and holidays. Applicants are required to have 3-5 years of experience in the culinary, food and beverage, or related professional area or 2-year degree from an accredited university in Culinary Arts, Hotel and Restaurant Management, or related major. A culinary degree is preferred.</p>
<h4>What to Expect: You Will</h4>
<ul>
<li>Be part of a cohesive team with opportunities to build a successful career with global potential</li>
<li>Have access to a robust benefit plan</li>
<li>Have the opportunity to engage in diverse and challenging work</li>
<li>Derive a sense of pride in work well done</li>
<li>Be recognized for excellence</li>
</ul>
<p><strong>Salary range:</strong> $95,000.00 - $110,000.00</p>
<p>Four Seasons is an equal opportunity, affirmative action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.</p></p><p></p>
<h2>From Land to Sea – Active Experiences in Nature's Purest Form</h2>
<p>Red Sea Sports & Entertainment Company (RSSE), a wholly owned subsidiary of Red Sea Global (RSG), is dedicated to creating, operating, and delivering world-class land and marine experiences across The Red Sea destination. Through its portfolio of specialist brands—<strong>Galaxea</strong> for marine adventures, <strong>AKUN</strong> for land-based adventure experiences, and <strong>WAMA</strong> for leisure and recreational activities—RSSE offers exceptional, nature-inspired experiences that celebrate the unique landscapes of The Red Sea.</p>
<p> </p>
<p>As a strategic partner of the Saudi Olympic & Paralympic Committee, RSSE plays a key role in promoting inclusive, accessible, and internationally recognised sports, adventure, and recreational experiences that support active lifestyles and sporting excellence across the Kingdom.</p>
<p> </p>
<p>Guided by a commitment to innovation, sustainability, operational excellence, and unforgettable guest experiences, RSSE contributes to the ambitions of Saudi Vision 2030 by helping position The Red Sea as a leading global destination for regenerative tourism, adventure, and premium leisure experiences.</p>
<p> </p>
<p><strong><span>Job Purpose</span><span> :</span></strong></p>
<p><span><span>The Reception and Retail Specialist is a site-based position. The Reception and Retail Specialist is the first impression many guests will have of the Center at the asset. This first impression is crucial in delivering a high-quality visitor experience. The Reception and Retail Specialist will need to be a “people” person with an understanding of the provided activities. The Reception and Retail Specialist will be tasked with the administration of the center, as well as the retail outlet of the center. Organization is essential to deliver on this role.</span> </span></p>
<p> </p>
<p><strong><span><span>Job Responsibilities</span> :</span></strong></p>
<div>
<p><strong><span>General</span><span> </span></strong></p>
</div>
<div>
<ul >
<li>
<p><span>Reporting directly to the Center Manager, assist in the smooth running of the center asset.</span><span> </span></p>
</li>
</ul>
</div>
<div>
<ul >
<li>
<p><span>Assist the Senior Manager in the development of other centers at other assets.</span><span> </span></p>
</li>
</ul>
</div>
<div>
<ul >
<li>
<p><span>Maintain a professional appearance of the center.</span><span> </span></p>
</li>
</ul>
</div>
<div>
<ul >
<li>
<p><span>Ensure all sales are conducted in a professional manner.</span><span> </span></p>
</li>
</ul>
</div>
<div>
<ul >
<li>
<p><span>Work remotely and visit office as and when required.</span><span> </span></p>
</li>
</ul>
</div>
<div>
<ul >
<li>
<p><span>Manage inventory for preopening.</span><span> </span></p>
</li>
</ul>
</div>
<div>
<ul >
<li>
<p><span>Prepare retail stock for future years.</span><span> </span></p>
</li>
</ul>
</div>
<div>
<ul >
<li>
<p><span>Manage the purchasing budget.</span><span> </span></p>
</li>
</ul>
</div>
<div>
<ul >
<li>
<p><span>Ensure sufficient stock.</span><span> </span></p>
</li>
</ul>
</div>
<div>
<p><strong><span>Establishment of the Center: Pre-Opening</span><span> </span></strong></p>
</div>
<div>
<ul >
<li>
<p><span>Work alongside the Center Manager to develop and deliver the centre and necessary components.</span><span> </span></p>
</li>
</ul>
</div>
<div>
<ul >
<li>
<p><span>Working alongside and supporting all RSSE during Delivery stage to ensure targets are achieved, operational phasing is initiated when required and projects are delivered as designed.</span><span> </span></p>
</li>
</ul>
</div>
<div>
<ul >
<li>
<p><span>Become familiar with the retail products in stock.</span><span> </span></p>
</li>
</ul>
</div>
<div>
<ul >
<li>
<p><span>Become familiar with the activities in the area.</span><span> </span></p>
</li>
</ul>
</div>
<div>
<ul >
<li>
<p><span>Become familiar with the courses on offer, this includes understanding the required materials, paperwork, and standards (ie prerequisites, age) necessary for specific courses.</span><span> </span></p>
</li>
</ul>
</div>
<div>
<p><strong><span>Establishment of the Center: Post-Opening</span><span> </span></strong></p>
</div>
<div>
<ul >
<li>
<p><span>All activities conducted from the Center are conducted in a professional manner.</span><span> </span></p>
</li>
</ul>
</div>
<div>
<ul >
<li>
<p><span>Assist operation staff to ensure all daily activities are conducted in a safe and professional manner.</span><span> </span></p>
</li>
</ul>
</div>
<div>
<ul >
<li>
<p><span>Ensure up to date and accurate records are kept pertaining to retail activities.</span><span> </span></p>
</li>
</ul>
</div>
<div>
<ul >
<li>
<p><span>Plan and direct the day-to-day operations of a retail outlet according to company policy.</span><span> </span></p>
</li>
</ul>
</div>
<div>
<ul >
<li>
<p><span>Develop strategies to improve customer service, drive store sales, and increase profitability to achieve financial goals.</span><span> </span></p>
</li>
</ul>
</div>
<div>
<ul >
<li>
<p><span>Ensure customer needs are met, complaints are resolved, and service is quick and efficient.</span><span> </span></p>
</li>
</ul>
</div>
<div>
<ul >
<li>
<p><span>Daily attention to ethical business practises, safety, cleanliness, company appearance and uniform standards, and approved environmental practises at location, elevating significant issues to the Center Manager.</span><span> </span></p>
</li>
</ul>
</div>
<div>
<ul >
<li>
<p><span>Ensure retail products and displays are merchandized effectively to maximise sales and profitability.</span><span> </span></p>
</li>
</ul>
</div>
<div>
<ul >
<li>
<p><span>Establish and maintain effective working relationships with managers, co-workers, and the public.</span><span> </span></p>
</li>
</ul>
</div>
<div>
<ul >
<li>
<p><span>Maintaining accurate inventory records and preparing orders from suppliers. </span><span> </span></p>
</li>
</ul>
</div>
<div>
<ul >
<li>
<p><span>Assisting staff/students with course registration and/or rental equipment.</span><span> </span></p>
</li>
</ul>
</div>
<div>
<ul >
<li>
<p><span>Taking bookings and answering questions about courses/activities destinations</span></p>
</li>
</ul>
<p><strong><span>Policies, Systems, Processes, Procedures, Standards and Reports</span><span> </span></strong></p>
<div>
<ul >
<li>
<p><span>Adopt and follow all relevant functional policies, processes, standard operating procedures, and instructions to ensure the center operates in a controlled and consistent manner. </span><span> </span></p>
</li>
</ul>
<div>
<p><strong><span>Safety, Quality & Environment </span><span> </span></strong></p>
</div>
<div>
<ul >
<li>
<p><span>Apply safety, quality and environmental management policies, procedures, and controls to ensure employee and public safety, legislative compliance, delivery of high-quality products/service and a responsible environmental attitude.</span></p>
</li>
</ul>
<p><strong><span>Continuous Improvement </span><span> </span></strong></p>
<div>
<ul >
<li>
<p><span>Contribute to the identification of opportunities for continuous improvement of the center’s systems, processes and practices considering ‘international best practice’, improvement of business processes, cost reduction and productivity improvement.</span><span> </span></p>
</li>
</ul>
<p> </p>
<p><strong><span><span>Job Requirements</span><span> :</span></span></strong></p>
<p> </p>
<p><strong><span><span><span>Qualification and Experience</span> :</span></span></strong></p>
<div>
<ul >
<li>
<div>Bachelor's degree in Hospitality Management, Business Administration, or a related field.</div>
</li>
<li>
<div>1-2 years of experience in hospitality, guest services, reception, or a similar customer-facing environment.</div>
</li>
<li>
<div>Previous sales experience or a proven sales track record is preferred.</div>
</li>
<li>
<div>Understanding of reception and front desk operations, including industry practices and procedures.</div>
</li>
</ul>
</div>
<div>
<p> </p>
<p><strong><span><span>Essential Skills</span><span> :</span></span></strong></p>
<div>
<ul >
<li>
<p><span>Excellent standard of written and spoken English</span><span> </span></p>
</li>
</ul>
</div>
<div>
<ul >
<li>
<p><span>Excellent communicator and public talking</span><span> </span></p>
</li>
</ul>
</div>
<div>
<ul >
<li>
<p><span>Has an aptitude and aspiration for outstanding customer service with a ‘can-do’ attitude</span><span> </span></p>
</li>
</ul>
</div>
<div>
<ul >
<li>
<p><span>Flexible and open-minded approach to environment and tasks</span><span> </span></p>
</li>
</ul>
</div>
<div>
<ul >
<li>
<p><span>Ability to self-motivate and deliver to agreed deadlines</span><span> </span></p>
</li>
</ul>
</div>
<div>
<ul >
<li>
<p><span>Good time-keeping</span><span> </span></p>
</li>
</ul>
</div>
<div>
<ul >
<li>
<p><span>Social media experience</span><span> </span></p>
</li>
</ul>
</div>
<div>
<ul >
<li>
<p><span>Excellent salesperson</span><span> </span></p>
</li>
</ul>
</div>
<div>
<ul >
<li>
<p><span>Highly detail-oriented </span><span> </span></p>
</li>
</ul>
</div>
<div>
<ul >
<li>
<p><span>Guest experience oriented, social personality</span><span> </span></p>
</li>
</ul>
</div>
<div>
<ul >
<li>
<p><span>Able to work with different cultures and nationalities</span><span> </span></p>
</li>
</ul>
</div>
<div>
<ul >
<li>
<p><span>Ability to handle high-end clientele, superior level of customer service</span><span> </span></p>
</li>
</ul>
</div>
<div>
<ul >
<li>
<p><span>Effectively manage guests’ requests and complaints</span><span> </span></p>
</li>
</ul>
</div>
<div>
<ul >
<li>
<p><span>Be a perfect role model for other staff members</span><span> </span></p>
</li>
</ul>
</div>
<div>
<ul >
<li>
<p><span>Able to work in a dive resort environment and follow professional grooming standards</span><span> </span></p>
</li>
</ul>
</div>
<div>
<ul >
<li>
<p><span>Able to work both as part of a team and independently, and exercises sound judgment and discretion</span><span> </span></p>
</li>
</ul>
</div>
<div>
<ul >
<li>
<p><span>Demonstrate the utmost confidentiality at all times</span><span> </span></p>
</li>
</ul>
</div>
<div>
<ul >
<li>
<p><span>Proficient with Microsoft Office </span><span> </span></p>
</li>
</ul>
</div>
<div>
<ul >
<li>
<p><span>Has an interest in and an ability to build a solid understanding of marine science, research, conservation and education</span><span> </span></p>
</li>
</ul>
</div>
<div>
<ul >
<li>
<p><span>Ability to deliver a magical guest experience </span><span> </span></p>
</li>
</ul>
</div>
<div>
<ul >
<li>
<p><span>Able to assist with dive center administration and planning</span><span> </span></p>
</li>
</ul>
<p> </p>
<p><span><span>Desirable Skills:</span></span></p>
<div>
<ul >
<li>
<p><span>Spoken language other than English (preferably Arabic)</span><span> </span></p>
</li>
</ul>
</div>
<div>
<ul >
<li>
<p><span>Marine conservation interest/background</span><span> </span></p>
</li>
</ul>
</div>
</div>
</div>
</div>
</div>
</div>
<p> </p>
</div>
</span>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span><br>JOB SUMMARY<br>Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.<br>CANDIDATE PROFILE <br>Education and Experience<br>• High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.<br>OR<br>• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.<br>CORE WORK ACTIVITIES<br>Maintaining Guest Services and Front Desk Goals<br>• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.<br>• Develops specific goals and plans to prioritize, organize, and accomplish your work.<br>• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.<br>• Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.<br>• Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.<br>• Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.<br>Supporting Management of Front Desk Team<br>• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.<br>• Encourages and building mutual trust, respect, and cooperation among team members.<br>• Serving as a role model to demonstrate appropriate behaviors.<br>• Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.<br>• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.<br>• Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.<br>Ensuring Exceptional Customer Service <br>• Provides services that are above and beyond for customer satisfaction and retention.<br>• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.<br>• Responds to and handles guest problems and complaints.<br>• Sets a positive example for guest relations.<br>• Empowers employees to provide excellent customer service.<br>• Observes service behaviors of employees and provides feedback to individuals.<br>• Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.<br>• Ensures employees understand customer service expectations and parameters.<br>• Interacts with guests to obtain feedback on product quality and service levels.<br>• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.<br>Managing Projects and Policies<br>• Implements the customer recognition/service program, communicating and ensuring the process.<br>• Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.<br>• Supervises same day selling procedures to maximize room revenue and control property occupancy.<br>• Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.<br>• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.<br>Supporting Human Resource Activities <br>• Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.<br>• Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.<br>• Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.<br>• Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.<br>• Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.<br>• Participates in employee progressive discipline procedures.<br>Additional Responsibilities <br>• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.<br>• Analyzes information and evaluating results to choose the best solution and solve problems.<br>• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.<br>• Performs all duties at the Front Desk as necessary.<br>• Runs Front Desk shifts whenever necessary.<br>• Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5">
Preferred candidate </h2>
<div class="row is-m v-align-top t-small bg-mute">
<div class="col is-3 p5" data-automation-id="label_Years_of_experience">
<b>Years of experience</b>
</div>
<div class="col is-9 p5" data-automation-id="data_Years_of_experience">
5+ years </div>
</div>
<div class="row is-m v-align-top t-small ">
<div class="col is-3 p5" data-automation-id="label_Nationality">
<b>Nationality</b>
</div>
<div class="col is-9 p5" data-automation-id="data_Nationality">
Saudi Arabia </div>
</div>
<div class="row is-m v-align-top t-small bg-mute">
<div class="col is-3 p5" data-automation-id="label_Degree">
<b>Degree</b>
</div>
<div class="col is-9 p5" data-automation-id="data_Degree">
Bachelor's degree / higher diploma </div>
</div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span><br>JOB SUMMARY<br>Entry level management position that is responsible for leading and assisting with the successful completion of daily shift requirements. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Strives to ensure guest and employee satisfaction and achieve the operating budget. Assists in completing financial and administrative responsibilities.<br>CANDIDATE PROFILE <br>Education and Experience<br>• High school diploma or GED; 1 year experience in the guest services, front desk, or related professional area.<br>OR<br>• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.<br>CORE WORK ACTIVITIES<br>Supporting Management of Front Desk Team <br>• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.<br>• Encourages and building mutual trust, respect, and cooperation among team members.<br>• Serves as a role model to demonstrate appropriate behaviors.<br>• Understands employee positions well enough to perform duties in employees' absence.<br>• Handles employee questions and concerns.<br>• Supports all areas of the Front Office in the absence of the Front Office or Front Desk Manager.<br>• Supports daily Front Desk shift operations.<br>Supporting Progress Toward Guest Services and Front Desk Goals<br>• Supports day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.<br>• Develops specific goals and plans to prioritize, organize, and accomplish your work.<br>• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.<br>• Participates in department meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.<br>• Strives to improve service performance.<br>• Observes staffing levels to ensure that guest service, operational needs and financial objectives are met.<br>• Supports training of staff on adherence to all credit policies and procedures to reduce bad debts and rebates.<br>• Supports same day selling procedures to maximize room revenue and property occupancy.<br>• Understands the impact of Front Desk operations on the overall property financial goals and objectives.<br>Ensuring Exceptional Customer Service <br>• Provides services that are above and beyond for customer satisfaction and retention.<br>• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.<br>• Sets a positive example for guest relations.<br>• Encourages employees to provide excellent customer service within guidelines.<br>• Handles guest problems and complaints seeking assistance from supervisor as necessary.<br>• Interacts with guests to obtain feedback on product quality and service levels.<br>Supporting Projects and Policies<br>• Supports implementation of customer recognition/service programs, communicating and ensuring the process.<br>• Assists in the review of comment cards and guest satisfaction results with employees.<br>• Ensures employees have the proper supplies and uniforms.<br>• Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and aid in problem resolution.<br>Supporting Handling of Human Resource Activities<br>• Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.<br>• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.<br>• Provides feedback to individuals based on observation of service behaviors.<br>• Participates in an ongoing employee recognition program.<br>• Supports training when appropriate.<br>• Participates in the employee performance appraisal process.<br>Additional Responsibilities <br>• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.<br>• Analyzes information and evaluating results to choose the best solution and solve problems.<br>• Informs and/or updating the executives, the peers and the subordinates on relevant information in a timely manner.<br>• Performs all duties at the Front Desk as necessary.<br>• Understands the functions of the Bell Staff, Switchboard and Concierge/Guest Services operations.<br>• Complies with loss prevention policies and procedures.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. <br>Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.<br>Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.<br>In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5">
Preferred candidate </h2>
<div class="row is-m v-align-top t-small bg-mute">
<div class="col is-3 p5" data-automation-id="label_Years_of_experience">
<b>Years of experience</b>
</div>
<div class="col is-9 p5" data-automation-id="data_Years_of_experience">
2+ years </div>
</div>
<div class="row is-m v-align-top t-small ">
<div class="col is-3 p5" data-automation-id="label_Degree">
<b>Degree</b>
</div>
<div class="col is-9 p5" data-automation-id="data_Degree">
Bachelor's degree / higher diploma </div>
</div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p>Job Description</p><br><br><br><p><span>As the Market Access Manager, you will be responsible for developing and executing market access strategies to ensure timely, sustainable patient access to our company's in‑line and pipeline pharmaceutical and vaccine portfolio. The role ensures optimal pricing, reimbursement, and formulary positioning by translating scientific, clinical, health economic, and real‑world evidence into compelling value propositions for payers and healthcare decision‑makers.</span></p><br><br><br><p><span>You will partner closely with Medical, HEOR, Regulatory, Policy, Marketing, and Regional/Global Market Access teams, and plays a critical role in new product launches, lifecycle management, and policy shaping, in alignment with our company's mission to save and improve lives.</span></p><br><br><br><p><span><b>Key Responsibilities</b></span></p><br><br><br><p><span><b>Market Access Strategy & Execution</b></span></p><br><br><ul><li><span>Develop and implement market access strategies for both in‑line products and new launches to achieve favorable pricing, reimbursement, and formulary inclusion. </span></li><li><span>Define evidence‑based access pathways, pricing frameworks, and execution plans aligned with payer expectations and patient value. </span></li><li><span>Support new product planning (NPP) activities up to 24 months pre‑launch, including competitive landscape analysis, access risk assessment, and early stakeholder engagement. </span></li></ul><br><p><span><b>Pricing, Reimbursement & Dossier Management</b></span></p><br><br><ul><li><span>Lead and independently execute pricing and reimbursement submissions, including preparation and coordination of value dossiers, BIA, HEOR components, and payer materials.</span></li><li><span>Conduct pricing analyses (e.g., international reference pricing, internal/external benchmarking, scenario modeling) to optimize commercial outcomes.</span></li><li><span>Contribute to tender strategies, contracting approaches, and access negotiations where applicable.</span></li><li><span>Monitor pricing regulations and reimbursement policies to ensure compliance and optimize market access opportunities.</span></li></ul><br><p><span><b> Insurance & Private Payer Access</b></span></p><br><br><ul><li><span>Develop and execute engagement plans with private insurers, third-party administrators, and private provider networks to support coverage, reimbursement, and formulary access for priority products.</span></li><li><span>Assess private payer decision drivers, benefit design, prior authorization requirements, claims pathways, and employer-plan considerations to identify access barriers and opportunities.</span></li><li><span>Prepare payer-focused value materials, including budget impact narratives, utilization management considerations, and evidence summaries tailored to private insurance stakeholders.</span></li><li><span>Monitor evolving insurance regulations, private sector reimbursement dynamics, and national health insurance reforms to inform access strategies and risk mitigation plans.</span></li></ul><br><p><span><b>Health Economics & Evidence Generation</b></span></p><br><br><ul><li><span>Partner with Medical Affairs and HEOR teams to identify and develop health economic and real‑world evidence aligned with access needs. </span></li><li><span>Support local adaptation of economic models, validation of assumptions, incorporation of local data, and development of manuscripts or publications. </span></li><li><span>Translate complex data into clear, payer‑focused value messages that demonstrate innovation, outcomes, and system value.</span></li><li><span>Contribute to scientific communications and evidence-generation initiatives supporting market access objectives.</span></li></ul><br><p><span><b>Stakeholder & Policy Engagement</b></span></p><br><br><ul><li><span>Conduct stakeholder mapping and develop engagement strategies with payers, HTA bodies, policy makers, hospitals, and key healthcare institutions. </span></li><li><span>Collaborate with Policy / External Affairs to help shape a conducive pricing and reimbursement environment, leveraging scientific evidence, real‑world data, and international best practices. </span></li><li><span>Build and maintain trusted, compliant relationships with internal and external stakeholders to support sustainable access. </span></li></ul><br><p><span><b>Cross‑Functional Leadership & Governance</b></span></p><br><br><ul><li><span>Work cross‑functionally with Marketing, Medical, Regulatory, Finance, and Regional/Global Market Access teams to ensure alignment on access deliverables and value messaging. </span></li><li><span>Lead or contribute to cross‑functional launch teams and governance forums, ensuring access readiness and execution excellence.</span></li><li><span>Track market access KPIs and continuously improve pricing, access, and reimbursement performance.</span></li><li><span>Drive projects with strong planning, stakeholder management, and execution discipline.</span></li></ul><br><p><span><b><u>Required Qualifications</u></b></span></p><br><br><br><p><span><b>Education</b></span></p><br><br><ul><li><span>Bachelor’s degree in Pharmacy, Life Sciences, Health Economics, Public Health, Medicine, or a related field (Master’s degree preferred).</span></li></ul><br><p><span><b>Experience</b></span></p><br><br><ul><li><span>2 - 3 years of experience in Market Access, HEOR, Pricing & Reimbursement, or broader pharmaceutical industry experience with access exposure.</span></li><li><span>Demonstrated experience supporting pricing/reimbursement submissions and product launches is strongly preferred. </span></li></ul><br><p><span><b>Knowledge & Skills</b></span></p><br><br><ul><li><span>Strong understanding of local healthcare systems, pricing & reimbursement processes, and payer decision‑making. </span></li><li><span>Solid analytical skills, including ability to interpret health economic, clinical, and real‑world data.</span></li><li><span>Excellent stakeholder engagement, communication, and project management skills. </span></li><li><span>High learning agility, problem‑solving capability, and ability to work effectively in matrix environments. </span></li><li><span>Proficiency in Excel, data analysis, and presentation tools; strong written and spoken English. </span></li></ul><br><p><span><b>Behavioral & Cultural Expectations</b></span></p><br><br><ul><li><span>Acts with integrity, patient focus, and scientific rigor</span></li><li><span>Demonstrates strong collaboration in a highly matrixed, cross‑functional organization</span></li><li><span>Embraces diversity, inclusion, and our company's values</span></li><li><span>Operates with compliance and ethical decision‑making at all times</span></li></ul><br><br><p><b>Required Skills: </b></p><br><br>Adaptability, Cost Effectiveness Analysis, Data Analysis, Healthcare Reimbursement, Health Economics, Market Access, Pricing Processes, Project Management, Public Health, Stakeholder Engagement, Stakeholder Relationship Management, Strategic Planning, Strategic Thinking<br><p><b>Preferred Skills: </b></p><br><br><br><p>Current Employees apply HERE</p><br><br><br><p>Current Contingent Workers apply HERE</p><br><br><br><p><b>Search Firm Representatives Please Read Carefully </b><br>Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. </p><br><br><br><p><b>Employee Status: </b></p><br><br>Regular<br><p><b>Relocation:</b></p><br><br><br><p><b>VISA Sponsorship:</b></p><br><br><br><p><b><span>Travel Requirements:</span></b></p><br><br><br><p><b>Flexible Work Arrangements:</b></p><br><br>Not Applicable<br><p><b>Shift:</b></p><br><br><br><p><b>Valid Driving License:</b></p><br><br><br><p><b>Hazardous Material(s):</b></p><br><br><br><p><b>Job Posting End Date:</b></p><br><br>07/31/2026<p><b><span>*A job posting is effective until 11:59:59PM on the day <u>BEFORE</u> the listed job posting end date. Please ensure you apply to a job posting no later than the day <u>BEFORE</u> the job posting end date. </span></b></p><br><br><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5">
Preferred candidate </h2>
<div class="row is-m v-align-top t-small bg-mute">
<div class="col is-3 p5" data-automation-id="label_Years_of_experience">
<b>Years of experience</b>
</div>
<div class="col is-9 p5" data-automation-id="data_Years_of_experience">
5+ years </div>
</div>
<div class="row is-m v-align-top t-small ">
<div class="col is-3 p5" data-automation-id="label_Degree">
<b>Degree</b>
</div>
<div class="col is-9 p5" data-automation-id="data_Degree">
Bachelor's degree / higher diploma </div>
</div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span><br>JOB SUMMARY<br>Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.<br>CANDIDATE PROFILE <br>Education and Experience<br>• High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.<br>OR<br>• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.<br>CORE WORK ACTIVITIES<br>Maintaining Guest Services and Front Desk Goals<br>• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.<br>• Develops specific goals and plans to prioritize, organize, and accomplish your work.<br>• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.<br>• Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.<br>• Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.<br>• Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.<br>Supporting Management of Front Desk Team<br>• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.<br>• Encourages and building mutual trust, respect, and cooperation among team members.<br>• Serving as a role model to demonstrate appropriate behaviors.<br>• Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.<br>• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.<br>• Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.<br>Ensuring Exceptional Customer Service <br>• Provides services that are above and beyond for customer satisfaction and retention.<br>• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.<br>• Responds to and handles guest problems and complaints.<br>• Sets a positive example for guest relations.<br>• Empowers employees to provide excellent customer service.<br>• Observes service behaviors of employees and provides feedback to individuals.<br>• Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.<br>• Ensures employees understand customer service expectations and parameters.<br>• Interacts with guests to obtain feedback on product quality and service levels.<br>• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.<br>Managing Projects and Policies<br>• Implements the customer recognition/service program, communicating and ensuring the process.<br>• Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.<br>• Supervises same day selling procedures to maximize room revenue and control property occupancy.<br>• Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.<br>• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.<br>Supporting Human Resource Activities <br>• Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.<br>• Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.<br>• Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.<br>• Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.<br>• Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.<br>• Participates in employee progressive discipline procedures.<br>Additional Responsibilities <br>• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.<br>• Analyzes information and evaluating results to choose the best solution and solve problems.<br>• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.<br>• Performs all duties at the Front Desk as necessary.<br>• Runs Front Desk shifts whenever necessary.<br>• Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We’re looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le Méridien. In joining Le Méridien, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5">
Preferred candidate </h2>
<div class="row is-m v-align-top t-small bg-mute">
<div class="col is-3 p5" data-automation-id="label_Years_of_experience">
<b>Years of experience</b>
</div>
<div class="col is-9 p5" data-automation-id="data_Years_of_experience">
2+ years </div>
</div>
<div class="row is-m v-align-top t-small ">
<div class="col is-3 p5" data-automation-id="label_Degree">
<b>Degree</b>
</div>
<div class="col is-9 p5" data-automation-id="data_Degree">
Bachelor's degree / higher diploma </div>
</div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p>Job Description</p><br><br><br><p><b>This position will be based in Riyadh.</b></p><br><br><br><p>Reporting to the Managing Director for Saudi Arabia, the Vaccines Business Unit Director will lead the strategic and operational oversight of our company’s Vaccines portfolio in Saudi Arabia. The role carries full business and P&L accountability and is responsible for accelerating growth across public and private vaccine markets, driving inclusion and access strategies, advancing vaccination policies, and ensuring successful launch and lifecycle management of our company’s vaccines portfolio.</p><br><br><br><p>The position requires strong collaboration with regional and global stakeholders, health authorities, and strategic partners to shape the vaccination landscape in alignment with Saudi Vision 2030 priorities and public health objectives. You will serve as a member of the Saudi Leadership Team and champion our company’s values, culture, and Ways of Working.</p><br><br><br><p><b>Key Responsibilities</b></p><br><br><p><b>Business Strategy and Execution</b></p><br><br><ul><li>Develop and execute the Vaccines business strategy to achieve sustainable growth and annual financial commitments.</li><li>Maintain full accountability for the Vaccines P&L including revenue growth, profitability, market share, and forecasting.</li><li>Drive successful execution across public and private market segments, maximizing performance of both pediatric and adult vaccine portfolios.</li><li>Lead portfolio strategy across existing and future vaccine assets, including launch readiness and lifecycle management.</li><li>Identify and pursue innovative opportunities to increase vaccine uptake through customer-centric and patient-focused approaches.</li><li>Partner closely with Market Access, Policy, Medical Affairs, Commercial Operations, and Strategic Accounts teams to enhance access and utilization of vaccines.</li><li>Lead inclusion, tender, procurement, and implementation strategies within national immunization programs and public-sector opportunities.</li><li>Monitor healthcare trends, competitive dynamics, and regulatory developments to shape future business opportunities.</li><li>Design and implement long-term strategic plans aligned with our company's growth ambitions and Saudi Vision 2030 healthcare priorities.</li></ul><br><p><b>Team Leadership</b></p><br><br><ul><li>Serve as a member of the Saudi Arabia Leadership Team and role model our company's Ways of Working and leadership principles.</li><li>Lead, engage, and inspire the Vaccines organization including sales, marketing, VIM, and cross-functional teams.</li><li>Establish a clear vision and strategic direction for the Vaccines business.</li><li>Foster high levels of accountability, collaboration, innovation, and execution excellence.</li><li>Influence internal and external stakeholders beyond direct reporting relationships to achieve business objectives.</li></ul><br><p><b>Talent Management and Development</b></p><br><br><ul><li>Attract, retain, and develop diverse and high-performing talent.</li><li>Build a strong succession pipeline and leadership bench for critical roles.</li><li>Coach and develop team members through meaningful learning opportunities, stretch assignments, and career development plans.</li><li>Create a psychologically safe, inclusive, and high-performance culture.</li><li>Effectively manage performance by recognizing excellence and addressing underperformance where needed.</li></ul><br><p><b>External Affairs and Stakeholder Engagement</b></p><br><br><ul><li>Build strategic partnerships with key healthcare stakeholders.</li><li>Represent our company with governmental and healthcare stakeholders to advance vaccination priorities and public health outcomes.</li><li>Establish our company as a trusted partner in disease prevention and vaccine innovation.</li><li>Collaborate with regional and global teams to bring best practices and strategic insights into the Saudi market.</li></ul><br><p><b>Qualifications and Experience</b></p><br><br><br><p><b>Education</b></p><br><br><ul><li>Bachelor’s degree in pharmacy required.</li><li>Advanced Degree in Life Sciences, Pharmacy, Medicine, Public Health, or related discipline preferred.</li><li>MBA or equivalent business qualification preferred.</li></ul><br><p><b>Experience</b></p><br><br><ul><li>Significant leadership experience within the pharmaceutical, vaccines, biotechnology, or healthcare industry.</li><li>Proven experience leading a commercial business unit with P&L accountability.</li><li>Deep understanding of the Saudi healthcare ecosystem, including MOH, NUPCO, HHC, health clusters, and Vision 2030 initiatives.</li><li>Strong experience in vaccines, infectious diseases, public health programs, preventive healthcare, or related therapeutic areas.</li><li>Demonstrated success in launch excellence, market expansion, and lifecycle management.</li><li>Strong experience in market access, pricing, reimbursement, tender management, and public sector engagement.</li><li>Fluency in English and Arabic (written and spoken).</li></ul><br><p><b>Critical Experience</b></p><br><br><ul><li>Leadership of a business unit with responsibility for revenue growth, profitability, and resource management.</li><li>Successful delivery of commercial and organizational transformation initiatives.</li><li>Experience managing public and private healthcare markets.</li><li>Strong understanding of national immunization programs, vaccination policies, and public health priorities.</li><li>Experience influencing healthcare policy and engaging with health authorities.</li><li>Proven success leading multifunctional teams within a matrix organization.</li><li>Extensive experience in marketing, sales, and people leadership.</li><li>Strong stakeholder management and executive communication skills.</li></ul><br><p><b>Technical Competencies</b></p><br><br><ul><li>Strategic Thinking and Business Planning</li><li>Commercial Excellence</li><li>Strong Financial and P&L Acumen</li><li>Vaccines Market and Public Health Expertise</li><li>Change Management</li><li>Cross-Functional Leadership</li></ul><br><p><b>Behavioral Competencies</b></p><br><br><p><b>The successful candidate will demonstrate:</b></p><br><br><ul><li>High Ethics and Integrity consistent with our company's values.</li><li>Strong executive presence and leadership impact.</li><li>Courageous and inclusive leadership.</li><li>Excellent communication and influencing skills.</li><li>Customer and patient focus.</li><li>Agility and resilience in a rapidly evolving environment.</li><li>Strong collaboration and teamwork.</li><li>Ability to inspire and motivate large and diverse teams.</li><li>Strong judgment and decision-making capabilities.</li><li>Commitment to diversity, equity, inclusion, and psychological safety.</li></ul><br><br><br><p><b>Required Skills: </b></p><br><br>Collaboration, Cross-Functional Teamwork, Execution Excellence, Innovation, Leadership, People Leadership, Relationship Building, Results-Oriented, Strategic Planning, Strategic Thinking, Talent Development<br><p><b>Preferred Skills: </b></p><br><br><br><p>Current Employees apply HERE</p><br><br><br><p>Current Contingent Workers apply HERE</p><br><br><br><p><b>Search Firm Representatives Please Read Carefully </b><br>Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. </p><br><br><br><p><b>Employee Status: </b></p><br><br>Regular<br><p><b>Relocation:</b></p><br><br><br><p><b>VISA Sponsorship:</b></p><br><br><br><p><b><span>Travel Requirements:</span></b></p><br><br><br><p><b>Flexible Work Arrangements:</b></p><br><br>Hybrid<br><p><b>Shift:</b></p><br><br><br><p><b>Valid Driving License:</b></p><br><br><br><p><b>Hazardous Material(s):</b></p><br><br><br><p><b>Job Posting End Date:</b></p><br><br>07/16/2026<p><b><span>*A job posting is effective until 11:59:59PM on the day <u>BEFORE</u> the listed job posting end date. Please ensure you apply to a job posting no later than the day <u>BEFORE</u> the job posting end date. </span></b></p><br><br><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5">
Preferred candidate </h2>
<div class="row is-m v-align-top t-small bg-mute">
<div class="col is-3 p5" data-automation-id="label_Years_of_experience">
<b>Years of experience</b>
</div>
<div class="col is-9 p5" data-automation-id="data_Years_of_experience">
No experience required </div>
</div>
<div class="row is-m v-align-top t-small ">
<div class="col is-3 p5" data-automation-id="label_Degree">
<b>Degree</b>
</div>
<div class="col is-9 p5" data-automation-id="data_Degree">
Bachelor's degree / higher diploma </div>
</div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span><br>JOB SUMMARY<br>Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues.<br>CANDIDATE PROFILE <br>Education and Experience<br>• High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.<br>OR<br>• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.<br>CORE WORK ACTIVITIES<br>Leading Guest Services Teams <br>• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.<br>• Encourages and builds mutual trust, respect, and cooperation among team members.<br>• Serves as a role model to demonstrate appropriate behaviors.<br>• Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.<br>• Celebrates successes and publicly recognizes the contributions of team members.<br>• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.<br>Maintaining Guest Services and Front Desk Goals<br>• Develops specific goals and plans to prioritize, organize, and accomplish your work.<br>• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.<br>• Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.<br>• Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved.<br>• Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.<br>• Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management areas of department.<br>Ensuring Exceptional Customer Service <br>• Provides services that are above and beyond for customer satisfaction and retention.<br>• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.<br>• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.<br>• Serves as a leader in displaying outstanding hospitality skills.<br>• Sets a positive example for guest relations.<br>• Responds to and handles guest problems and complaints.<br>• Empowers employees to provide excellent customer service.<br>• Observes service behaviors of employees and provides feedback to individuals.<br>• Strives to improve service performance.<br>• Provides immediate assistance to guests as requested.<br>• Ensures employees understand customer service expectations and parameters.<br>• Participates in the development and implementation of corrective action plans to improve guest satisfaction.<br>Implementing Projects and Policies<br>• Implements the customer recognition/service program, communicating and ensuring the process.<br>• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process.<br>• Manages payroll administration.<br>Conducting Human Resource Activities<br>• Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.<br>• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.<br>• Participates in employee progressive discipline procedures.<br>• Uses all available on the job training tools for employees.<br>• Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.<br>• Supervises on-going training initiatives and conducts training when appropriate.<br>• Participates in the employee performance appraisal process, providing feedback as needed.<br>Additional Responsibilities <br>• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.<br>• Analyzes information and evaluating results to choose the best solution and solve problems.<br>• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.<br>• Maintains high visibility in public areas during peak times.<br>• Understands and can implement all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.<br>• Performs Front Desk duties in high demand times.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. <br>The Luxury Collection Hotels & Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand – a collection of Europe's most celebrated and iconic properties – serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler. <br>From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale – a portal to the destination’s cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5">
Preferred candidate </h2>
<div class="row is-m v-align-top t-small bg-mute">
<div class="col is-3 p5" data-automation-id="label_Years_of_experience">
<b>Years of experience</b>
</div>
<div class="col is-9 p5" data-automation-id="data_Years_of_experience">
5+ years </div>
</div>
<div class="row is-m v-align-top t-small ">
<div class="col is-3 p5" data-automation-id="label_Degree">
<b>Degree</b>
</div>
<div class="col is-9 p5" data-automation-id="data_Degree">
Bachelor's degree / higher diploma </div>
</div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
Description <p>At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.</p><br><br> <p>As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.</p><br><br> <p><strong>Job Function: </strong></p><br><br> Communications & Corporate/External Affairs <p><strong>Job Sub Function: </strong></p><br><br> Government Affairs & Policy <p><strong>Job Category:</strong></p><br><br> Professional <p><strong>All Job Posting Locations:</strong></p><br><br> Riyadh, Saudi Arabia <p><strong>Job Description:</strong></p><br><br> <p><strong>About MedTech</strong></p><br><br> <p>Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.</p><br><br> <p>Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech</p><br><br> <p><strong>Immigration & Government Relations Specialist, Orthopedics </strong> </p><br><br> <p><strong>Location: Riyadh (Saudi Arabia)</strong></p><br><br> <p><strong>Contract: full-time</strong></p><br><br> <p><strong>About Orthopaedics</strong></p><br><br> <p>Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.</p><br><br> <p>Are you passionate about improving and expanding the possibilities of Orthopaedics? Ready to join a team that’s reimagining how we heal? Our Orthopaedics teams help keep more than 6 million people moving each year while delivering clinical and economic value to surgeons and healthcare systems. Our teams build solutions for joint reconstruction; trauma and craniomaxillofacial; sports, extremities, and elective foot and ankle; spine; and robotics and digital surgery.</p><br><br> <p>Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech </p><br><br> <p><strong>About the Role</strong></p><br><br> <p>Immigration & Government Relations Specialist is responsible for managing all immigration, foreign workforce, and government compliance activities for the company in Saudi Arabia. The role ensures full compliance with Saudi immigration regulations, maintains valid work authorization for foreign employees, manages government platform requirements, and coordinates with relevant ministries and authorities to support the employment and mobility of foreign nationals.</p><br><br> <p><strong>You will be responsible for:</strong></p><br><br> <p>Immigration & Foreign Workforce Management</p><br><br> <ul><li>Manage the end-to-end immigration process for foreign employees working in Saudi Arabia.</li><li>Arrange and maintain employment contracts for non-Saudi employees in compliance with local regulations.</li><li>Obtain, renew, and monitor work permits and residency permits (Iqama) for foreign employees.</li><li>Coordinate with relevant government authorities and ministries regarding immigration-related payments, renewals, and approvals.</li><li>Ensure continuous work authorization for all sponsored foreign employees and proactively prevent any gaps in legal work status.</li></ul> <p>International Recruitment & Work Visa Processing</p><br><br> <ul><li>Manage the immigration process for foreign hires recruited from outside Saudi Arabia.</li><li>Coordinate work visa applications and ensure alignment of visa categories with employees' educational qualifications and regulatory requirements.</li><li>Prepare employment contracts and obtain required attestations from the Chamber of Commerce and Ministry of Foreign Affairs.</li><li>Process electronic authorizations and supporting documentation required for overseas recruitment.</li><li>Liaise with government entities and external agencies to facilitate successful visa issuance and onboarding of foreign employees.</li></ul> <p>Sponsorship Transfer Management</p><br><br> <ul><li>Manage sponsorship transfer (Kafala transfer) processes for foreign employees.</li><li>Submit sponsorship transfer requests through relevant government systems.</li><li>Coordinate with employees, current sponsors, and government authorities to obtain all required approvals.</li><li>Monitor cases through completion and ensure all associated fees and regulatory requirements are fulfilled.</li></ul> <p>Government Platforms & Regulatory Compliance</p><br><br> <ul><li>Serve as administrator and key point of contact for labour and immigration-related government platforms, including:</li><li>QIWA</li><li>GOSI (where immigration-related coordination is required)</li><li>Training and workforce compliance platforms</li><li>Other Ministry of Human Resources and governmental systems</li><li>Ensure compliance with governmental requirements that impact workforce eligibility, immigration sponsorship, and company licensing status.</li><li>Complete mandatory submissions, updates, and reporting requirements to maintain uninterrupted access to government services.</li></ul> <p>Employee Mobility & Travel Authorization</p><br><br> <ul><li>Process and issue exit, re-entry, and related travel permits for employees as required.</li><li>Monitor validity of travel permissions and immigration documents.</li><li>Support employees and business stakeholders with immigration-related guidance regarding travel and work authorization requirements.</li></ul> <p>Document Attestation & Government Liaison</p><br><br> <ul><li>Coordinate attestation and legalization of employment and immigration-related documents through the Chamber of Commerce and other relevant authorities.</li><li>Maintain relationships with government agencies and represent the company in immigration-related matters.</li><li>Ensure all immigration files, supporting documentation, and records are accurate, complete, and audit-ready.</li></ul> <p>Business License & Regulatory Support</p><br><br> <ul><li>Support the renewal and maintenance of government registrations and licenses that impact foreign workforce sponsorship and immigration eligibility, including:</li><li>Ministry of Investment licenses</li><li>Commercial registration renewals</li><li>Other government approvals required to maintain sponsorship capabilities</li></ul> <p>Compliance Monitoring & Risk Management</p><br><br> <ul><li>Monitor changes in Saudi immigration and labor regulations and assess impact on company operations.</li><li>Ensure all immigration activities are completed within regulatory timelines to avoid penalties, fines, or interruption of business operations.</li><li>Maintain accurate records of employee immigration status and government filings.</li><li>Support audits, inspections, and compliance reviews related to immigration and workforce authorization.</li></ul> <p>Key Deliverables</p><br><br> <ul><li>Timely issuance and renewal of work permits, visas, and residency permits.</li><li>Successful onboarding of foreign employees from overseas.</li><li>Efficient completion of sponsorship transfer cases.</li><li>Full compliance with Saudi immigration and labour authority requirements.</li><li>Timely processing of exit/re-entry visas and travel authorizations.</li><li>Maintenance of company eligibility to sponsor foreign workers through ongoing compliance with governmental regulations and licensing requirements.</li></ul> <p><strong>Qualifications / Requirements:</strong></p><br><br> <ul><li>Bachelor’s degree required.</li><li>Saudi national (mandatory), in line with local Saudization requirements.</li><li>Fluent in both Arabic and English (written and spoken) is required.</li><li>Previous experience in Immigration and Government Relations within Saudi Arabia, with a strong understanding of local immigration processes, government regulations, and workforce compliance requirements.</li><li>Hands-on experience working with Saudi government platforms, including QIWA and GOSI.</li><li>Proven experience managing immigration processes for expatriate employees, including:<ul><li>Business visa issuance</li><li>Work visa processing</li><li>Exit and re-entry visas</li><li>Work permit and residency permit (Iqama) renewals</li><li>Renewal of company registrations and documentation with relevant government authorities (e.g. Ministry of Commerce).</li><li>Experience working in a multinational organization, with the ability to navigate an international business environment and collaborate effectively across diverse cultures and stakeholders.</li></ul></li></ul> <p>Please note: <em>For candidates applying to the Saudi Arabia location, this role is open to Saudi nationals only, in line with local Saudization requirements.</em></p><br><br> <p><em>Johnson & Johnson announced plans to separate our Orthopaedics business to establish a standalone orthopaedics company, operating as DePuy Synthes. The process of the planned separation is anticipated to be completed within 18 to 24 months, subject to legal requirements, including consultation with works councils and other employee representative bodies, as may be required, regulatory approvals and other customary conditions and approvals.</em></p><br><br> <p><em>Should you accept this position, it is anticipated that, following conclusion of the transaction, you would be an employee of DePuy Synthes and your employment would be governed by DePuy Synthes employment processes, programs, policies, and benefit plans. In that case, details of any planned changes would be provided to you by DePuy Synthes at an appropriate time and subject to any necessary consultation processes</em><em>.</em> </p><br><br> <p><strong>Required Skills: </strong></p><br><br> <p><strong>Preferred Skills:</strong></p><br><br> Advocacy Communications, Business Behavior, Communication, Corporate Communications Strategy, Corporate Management, Data Reporting, Government Relations, Issue Escalation, Mentorship, Presentation Design, Problem Solving, Public Affairs, Regulatory Environment, Relationship Building, Subject Matter Experts (SME) Collaboration, Technical Writing <br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5">
Preferred candidate </h2>
<div class="row is-m v-align-top t-small bg-mute">
<div class="col is-3 p5" data-automation-id="label_Years_of_experience">
<b>Years of experience</b>
</div>
<div class="col is-9 p5" data-automation-id="data_Years_of_experience">
No experience required </div>
</div>
<div class="row is-m v-align-top t-small ">
<div class="col is-3 p5" data-automation-id="label_Degree">
<b>Degree</b>
</div>
<div class="col is-9 p5" data-automation-id="data_Degree">
Bachelor's degree / higher diploma </div>
</div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span><br>JOB SUMMARY<br>Responsible for the management of all aspects of the Front of House functions including Doorman, Bellman, Bell Captain, Concierge Agent, Guest Relations Agent, Front Desk Agent, Matrix Coordinator, Club Concierge, Club Attendants and Learning Coaches, in accordance with hotel standards. Directs, implements and maintains a service and management philosophy that serves as a guide to respective staff. Responsible for developing and maintaining the acknowledgment of all guests visiting the location. Ensures all departments are aware of all guests’ needs and information prior to arrival that will lead to a unique, memorable and personal stay.<br>CANDIDATE PROFILE <br>Education and Experience<br>• High school diploma or GED; 4 years experience in the guest services, front desk, or related professional area.<br>OR<br>• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; 2 years experience in the guest services, front desk, or related professional area.<br>CORE WORK ACTIVITIES<br>Maintaining Front of House Goals<br>• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.<br>• Develops specific goals and plans to prioritize, organize, and accomplish your work.<br>• Keeps front of house team focused on the critical components of operations to drive guest satisfaction and the desired financial results.<br>• Handles complaints, settles disputes, and resolves grievances and conflicts, or otherwise negotiates with others.<br>• Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.<br>• Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.<br>• Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.<br>• Maintains knowledge of room availability and rates and suggestively sells.<br>• Reviews previous night's no-shows and ensures appropriate billing.<br>• Reviews the arrival report for accuracy and completeness. Checks printed registration cards against information on arrival report; rectifies any deficiencies with respective personnel.<br>• Maintains complete knowledge of property features and services, including hours of operations, hotel restaurant concepts, menu price range, dress code and ambience, hotel room types, numbers, hotel top repeat guests, rate programs, packages and scheduled daily events and activities.<br>Managing Front of House Team<br>• Supervises all areas of the Front of House.<br>• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.<br>• Encourages and building mutual trust, respect, and cooperation among team members.<br>• Serving as a role model to demonstrate appropriate behaviors.<br>• Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.<br>• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.<br>• Ensures staff is knowledgeable about rates, packages and promotions available.<br>• Ensures all cashiering procedures comply with accounting policies and standards.<br>Ensuring Exceptional Customer Service <br>• Provides services that are above and beyond for customer satisfaction and retention.<br>• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.<br>• Responds to and handles guest problems and complaints.<br>• Sets a positive example for guest relations.<br>• Empowers employees to provide excellent customer service.<br>• Observes service behaviors of employees and provides feedback to individuals.<br>• Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.<br>• Ensures employees understand customer service expectations and parameters.<br>• Interacts with guests to obtain feedback on product quality and service levels.<br>• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.<br>• Monitors the check-in/check-out process, ensuring agreement to hotel standards; anticipates critical situations and assists to process the guest expediently.<br>• Anticipates sold-out situations and number of rooms overbooked. Locates alternative accommodations for guests and "walk" guests, following hotel policies and procedures.<br>• Works closely with Housekeeping management to ensure accurate status of each room, readiness of rooms for check-in and to report guest concerns.<br>Managing Projects and Policies<br>• Implements the customer recognition/service program, communicating and ensuring the process.<br>• Supervises same day selling procedures to maximize room revenue and control property occupancy.<br>• Supervises daily shift operations and ensures compliance with all policies, standards and procedures.<br>• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.<br>Supporting Human Resource Activities <br>• Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.<br>• Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.<br>• Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.<br>• Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.<br>• Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.<br>• Participates in employee progressive discipline procedures.<br>Additional Responsibilities <br>• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.<br>• Analyzes information and evaluating results to choose the best solution and solve problems.<br>• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.<br>• Participates in departmental meetings and continually communicates a clear and consistent message regarding the front of house goals to produce desired results.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. <br>Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.<br>Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.<br>In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5">
Preferred candidate </h2>
<div class="row is-m v-align-top t-small bg-mute">
<div class="col is-3 p5" data-automation-id="label_Years_of_experience">
<b>Years of experience</b>
</div>
<div class="col is-9 p5" data-automation-id="data_Years_of_experience">
2+ years </div>
</div>
<div class="row is-m v-align-top t-small ">
<div class="col is-3 p5" data-automation-id="label_Degree">
<b>Degree</b>
</div>
<div class="col is-9 p5" data-automation-id="data_Degree">
Bachelor's degree / higher diploma </div>
</div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span><br>JOB SUMMARY<br>Functions as the strategic business leader of the property’s food and beverage/culinary operation, including Restaurants/Bars, Room Service and Banquets/Catering, where applicable. Position oversees the development and implementation of departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures the food and beverage/culinary operation meets the brand’s target customer needs, ensures employee satisfaction, and focuses on growing revenues and maximizing the financial performance of the department. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and property employees and provides a return on investment.<br>CANDIDATE PROFILE <br>Education and Experience<br>• High school diploma or GED; 6 years experience in the food and beverage, culinary, event management, or related professional area.<br>OR<br>• 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 4 years experience in the food and beverage, culinary, event management, or related professional area.<br>Skills and Knowledge<br>• <br>Customer and Personal Service<br>- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.<br>• <br>Management of Financial Resources<br>- Determining how money will be spent to get the work done, and accounting for these expenditures.<br>• <br>Administration and Management -<br>Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.<br>• <br>Applied Business Knowledge<br>- Understanding market dynamics, enterprise level objectives and important aspects of the company’s business to accurately diagnose strengths and weaknesses, anticipate opportunities and risks, identify issues, and develop strategies and plans. Aligning individual and team actions with strategies and plans to drive business results.<br>• <br>Management of Material Resources<br>- Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work.<br>CORE WORK ACTIVITIES<br>Developing and Maintaining Food and Beverage/Culinary Goals<br>• Sets expectations and holds food and beverage leadership team accountable for demonstrating desired service behaviors.<br>• Reviews financial reports and statements to determine how Food and Beverage is performing against budget.<br>• Makes recommendations for CAPEX funding of food and beverage equipment and renovations in accordance with brand business strategy.<br>• Works with food and beverage leadership team to determine areas of concern and develops strategies to improve the department’s financial performance.<br>• Establishes challenging, realistic and obtainable goals to guide operation and performance.<br>• Strives to improve service performance.<br>Developing and Maintaining Budgets<br>• Develops and manages Food and Beverage budget.<br>• Monitors the department’s actual and projected sales to ensure revenue goals are met or exceeded and opportunities are identified and addressed.<br>• Ensures cash control and liquor control policies are in place in food & beverage areas and followed by all related employees.<br>• Focuses on maintaining profit margins without compromising guest or employee satisfaction.<br>Leading Food and Beverage/Culinary Team<br>• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.<br>• Encourages and builds mutual trust, respect, and cooperation among team members.<br>• Achieves and exceeds goals including performance goals, budget goals, team goals, etc.<br>• Serves as a role model to demonstrate appropriate behaviors.<br>• Develops means to improve profit, including estimating cost and benefit, exploring new business opportunities, etc.<br>• Identifies opportunities to increase profits and create value by challenging existing processes, encouraging innovation and driving necessary change.<br>• Ensures that regular, on-going communication occurs in all areas of food and beverage (e.g., pre-meal briefings, staff meetings, culinary team).<br>• Establishes and maintains open, collaborative relationships with direct reports and entire food & beverage team. Ensures direct reports do the same for their team.<br>• Develops a food and beverage operating strategy that is aligned with the brand’s business strategy and leads its execution.<br>• Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.<br>• Stays aware of market trends and introduces new food and beverage products to meet or exceed customer expectations, generate increased revenue and ensure a competitive position in the market.<br>Ensuring Exceptional Customer Service<br>• Provides services that are above and beyond for customer satisfaction and retention.<br>• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.<br>• Reviews findings from comment cards and guest satisfaction results with F& B team and ensures appropriate corrective action is taken.<br>• Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.<br>• Empowers employees to provide excellent guest service.<br>• Estimates cost and benefit ratio, maintaining balance between profit and service satisfaction.<br>• Shares plans to take corrective action based on comment cards and guest satisfaction results with property leadership.<br>Managing and Conducting Human Resource Activities<br>• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.<br>• Coaches and supports food & beverage leadership team to effectively manage wages, food & beverage cost and controllable expenses (e.g., restaurant supplies, uniforms, etc.).<br>• Hires food & beverage leadership team members who demonstrate strong functional expertise, creativity and entrepreneurial leadership to meet the business needs of the operation.<br>• Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance.<br>• Ensures that expectations and objectives are clearly communicated to subordinates; subordinates are also open to raise questions and/or concerns.<br>• Brings issues to the attention of Human Resources as necessary.<br>• Ensures employees are treated fairly and equitably.<br>• Coaches team by providing specific feedback to improve performance.<br>Additional Responsibilities<br>• Informs and/or update the executives, the peers and the subordinates on relevant information in a timely manner.<br>• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.<br>• Analyzes information and evaluating results to choose the best solution and solve problems.<br>• Estimate food, liquor, wine, and other beverage consumption in order to anticipate amounts to be purchased or requisitioned.<br>• Order and purchase equipment and supplies.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We’re looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le Méridien. In joining Le Méridien, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5">
Preferred candidate </h2>
<div class="row is-m v-align-top t-small bg-mute">
<div class="col is-3 p5" data-automation-id="label_Years_of_experience">
<b>Years of experience</b>
</div>
<div class="col is-9 p5" data-automation-id="data_Years_of_experience">
1+ years </div>
</div>
<div class="row is-m v-align-top t-small ">
<div class="col is-3 p5" data-automation-id="label_Degree">
<b>Degree</b>
</div>
<div class="col is-9 p5" data-automation-id="data_Degree">
Bachelor's degree / higher diploma </div>
</div>