branch manager Jobs in Saudi
5256 Jobs Found
<p>Key Duties and Responsibilities</p><p>1. Data Entry and Database Management</p><p>Accurately enter information into company databases, spreadsheets, software systems, and other electronic records.</p><p>Update existing records and ensure information remains complete, accurate, and current.</p><p>Verify data received from different departments or external sources before entering it into company systems.</p><p>Identify and correct data-entry errors, duplicate records, incomplete information, and inconsistencies.</p><p>Perform routine data quality checks and reconcile information where necessary.</p><p>Transfer information from paper documents, emails, forms, reports, and other sources into electronic systems.</p><p>Maintain structured and well-organized electronic records for easy retrieval.</p><p>Assist with database clean-up and periodic data verification exercises.</p><p>Process high volumes of information while maintaining accuracy and meeting required deadlines.</p><p>2. Administrative Support</p><p>Provide general administrative and clerical support to management and other team members.</p><p>Prepare, type, format, edit, and proofread correspondence, reports, forms, spreadsheets, and other documents.</p><p>Organize and maintain electronic and physical filing systems.</p><p>Scan, photocopy, print, file, and distribute documents when required.</p><p>Assist with preparing meeting documents, schedules, reports, and administrative records.</p><p>Maintain office records and ensure documents are properly categorized and stored.</p><p>Assist with incoming and outgoing correspondence, including emails, letters, and internal documents.</p><p>Support routine office operations and complete additional administrative duties assigned by management.</p><p>3. Records and Document Management</p><p>Create and maintain accurate filing and document-control systems.</p><p>Retrieve records and documents promptly when requested by authorized employees.</p><p>Ensure records are filed according to established company procedures.</p><p>Archive older records according to organizational retention requirements.</p><p>Maintain appropriate confidentiality and security of employee, customer, financial, operational, and other sensitive records.</p><p>Ensure confidential documents are only accessible to authorized personnel.</p><p>Assist with preparing documentation for internal reviews, audits, and compliance requirements.</p><p>4. Reporting and Spreadsheet Management</p><p>Prepare and update routine spreadsheets, trackers, registers, and administrative reports.</p><p>Compile information from different sources for management review.</p><p>Assist in generating weekly, monthly, or periodic reports.</p><p>Check reports for missing information, inconsistencies, and obvious errors before submission.</p><p>Maintain trackers for assigned activities, documents, requests, or departmental records.</p><p>Use Microsoft Excel or similar spreadsheet applications to organize, filter, sort, and summarize data.</p><p>5. Communication and Coordination</p><p>Respond professionally to routine telephone calls, emails, and internal enquiries.</p><p>Communicate with colleagues and other departments to obtain missing or updated information.</p><p>Follow up on outstanding documents, forms, approvals, or data where required.</p><p>Direct enquiries to the appropriate department or employee when necessary.</p><p>Maintain professional and courteous communication with employees, customers, suppliers, and other stakeholders.</p><p>Work collaboratively with colleagues to ensure administrative tasks are completed efficiently.</p><p>6. Data Accuracy, Confidentiality and Compliance</p><p>Maintain a high level of accuracy when processing, entering, and updating information.</p><p>Handle confidential and sensitive information with discretion.</p><p>Follow organizational policies relating to data protection, information security, confidentiality, and records management.</p><p>Report significant discrepancies, missing information, or suspected data issues to the appropriate supervisor.</p><p>Follow established procedures when accessing, modifying, storing, sharing, or disposing of organizational information.</p><p>Maintain passwords, system access, and confidential documentation securely.</p><p>Preferred Experience</p><p>Candidates with experience in one or more of the following areas will have an advantage:</p><p>Data entry and database administration.</p><p>General office administration.</p><p>Records and document management.</p><p>Microsoft Excel and spreadsheet management.</p><p>Customer or employee record maintenance.</p><p>Preparation of administrative reports.</p><p>Electronic document-management systems.</p><p>Working with confidential or sensitive information.</p><p>Key Performance Indicators (KPIs)</p><p>Performance may be assessed against the following areas:</p><p>Accuracy of data entered and maintained.</p><p>Number and frequency of data-entry errors.</p><p>Timeliness of data processing and administrative tasks.</p><p>Completion of assigned work within agreed deadlines.</p><p>Accuracy and completeness of reports and records.</p><p>Proper maintenance of electronic and physical filing systems.</p><p>Compliance with confidentiality and data-protection procedures.</p><p>Responsiveness to administrative requests.</p><p>Quality and professionalism of internal and external communication.</p><p>Overall reliability and contribution to departmental efficiency.</p><p>Personal Attributes</p><p>The ideal candidate will be:</p><p>Detail-oriented and methodical.</p><p>Honest and trustworthy.</p><p>Organized and dependable.</p><p>Professional and courteous.</p><p>Proactive and willing to take responsibility.</p><p>Comfortable performing repetitive tasks requiring sustained accuracy.</p><p>Able to remain focused while working with large amounts of information.</p><p>Flexible and able to adapt to changing administrative priorities.</p><p><br></p><p><strong>Desired Candidate Profile</strong></p><h3>Required Qualifications</h3><p>High school diploma, secondary school certificate, or equivalent qualification.</p><p>Additional qualification or certificate in Business Administration, Office Administration, Information Technology, Data Management, or a related discipline is an advantage.</p><p>Previous experience in data entry, clerical work, office administration, records management, or a similar position is preferred.</p><p>Good working knowledge of Microsoft Office applications, particularly Microsoft Excel, Word, and Outlook.</p><p>Ability to use databases, electronic filing systems, and other office software.</p><p>Good written and verbal communication skills.</p><p>Strong numerical and basic analytical skills.</p><h3>Required Skills and Competencies</h3><p>The successful candidate should demonstrate:</p><p>Excellent attention to detail and accuracy.</p><p>Fast and accurate typing/data-entry ability.</p><p>Strong organizational and time-management skills.</p><p>Good computer and Microsoft Office skills.</p><p>Ability to maintain confidentiality.</p><p>Strong record-keeping and document-management skills.</p><p>Ability to prioritize multiple tasks and meet deadlines.</p><p>Good written and verbal communication.</p><p>Ability to work independently with minimal supervision.</p><p>Ability to work effectively as part of a team.</p><p>Problem-solving skills and the ability to identify data discrepancies.</p><p>Reliability, punctuality, and a professional attitude.</p><p>Willingness to learn new software, processes, and administrative procedures.</p>
<p><br></p><p>Role Overview Saudi Gold Refinery (SGR) is seeking a Technical Recruiter in Riyadh, Saudi Arabia to manage end-to-end hiring for engineering, geology, metallurgy, and plant operations functions. The role focuses on sourcing qualified professionals who meet the technical and safety standards required for exploration projects, refining facilities, and assay laboratories. The recruiter maintains strict compliance with Saudi labor regulations and aligns hiring activities with Saudization targets across technical and vocational tiers. The position supports SGR's operational expansion by building sustainable talent pipelines that reduce time-to-fill for mission-critical industrial roles. The Technical Recruiter will report directly to the Talent Acquisition Supervisor and will play a key role in executing structured hiring processes that align with SGR's project timelines and shift coverage requirements. The individual will coordinate with HSE, Operations, and Laboratory leadership to ensure all candidates possess verified technical competencies and safety certifications before onboarding. The role directly contributes to workforce stability and regulatory compliance across SGR's mining and refining value chain.</p><h3>Key Responsibilities</h3><p>The Technical Recruiter will execute the following responsibilities to support SGR's technical workforce planning and compliance requirements.</p><ul><li>Technical Pipeline Development: The recruiter maps specialized talent pools across Saudi universities, TVTC programs, and international mining networks to build a continuous pipeline of qualified engineers and operators.</li><li>Candidate Screening and Assessment: The recruiter conducts structured competency-based interviews and coordinates technical evaluations with subject-matter experts to verify candidate proficiency in metallurgical workflows and equipment operation.</li><li>Offer Management and Compliance: The recruiter prepares formal offer letters that align with approved compensation bands and manages pre-employment medical screenings and background verifications through Qiwa and Muqeem platforms.</li><li>HSE and Site Access Coordination: The recruiter partners with HSE and Operations to schedule mandatory site inductions, including LOTO training and chemical-handling protocols, before granting facility access.</li><li>Saudization and Regulatory Reporting: The recruiter monitors Nitaqat requirements and submits accurate hiring data to Mudad and GOSI systems to maintain payroll and social insurance compliance.</li><li>Stakeholder Workforce Planning: The recruiter meets weekly with department heads to forecast technical hiring needs based on project expansion, shift rotation requirements, and attrition trends.</li><li>Recruitment Analytics and Process Improvement: The recruiter maintains updated recruitment dashboards that track time-to-fill, source effectiveness, and pipeline conversion rates to identify process bottlenecks.</li><li>Market Benchmarking and Compensation Alignment: The recruiter advises hiring managers on realistic market compensation benchmarks and candidate availability for specialized mining and refining competencies.</li><li>Documentation and Audit Readiness: The recruiter maintains complete candidate files and compliance records to support internal audits and MHRSD regulatory inspections.</li></ul><h3>Qualifications</h3><ul><li>The candidate holds a bachelor's degree in human resources, business administration, industrial engineering, or a related technical discipline.</li><li>The candidate possesses a minimum of four years of recruitment experience focused on technical, engineering, or industrial operations roles.</li><li>The candidate demonstrates proficiency in managing end-to-end hiring cycles for shift-based, laboratory, and field operations personnel.</li><li>The candidate maintains working knowledge of Saudi labor regulations, Qiwa workflows, and Muqeem visa processing procedures.</li><li>The candidate exhibits strong analytical capabilities for tracking recruitment metrics, pipeline conversion rates, and cost-per-hire calculations.</li><li>The candidate operates independently to manage high-volume requisitions while maintaining strict documentation standards for audit readiness.</li><li>The candidate utilizes enterprise HRIS and applicant tracking systems to maintain accurate pipeline data and stage progression.</li><li>The candidate applies Boolean search techniques and advanced sourcing methodologies to locate specialized engineering and technical professionals.</li></ul><h3>Preferred / Nice-to-have</h3><ul><li>The candidate has prior recruitment experience within mining, metallurgy, precious metals, or heavy industrial manufacturing environments.</li><li>The candidate has managed technical hiring for ISO 17025 accredited laboratories or LBMA-aligned refining operations.</li><li>The candidate has established partnerships with TVTC programs or Saudi technical universities for graduate and vocational talent pipelines.</li><li>The candidate has administered structured behavioral and technical interview frameworks for blue-collar and white-collar workforce segments.</li></ul><h3>Success Metrics</h3><ul><li>The recruiter reduces average time-to-fill for critical technical roles from ninety to sixty days through proactive pipeline development.</li><li>The recruiter achieves a ninety percent offer acceptance rate by aligning compensation proposals with market benchmarks.</li><li>The recruiter maintains one hundred percent compliance with Qiwa contract issuance and Mudad payroll registration for all technical hires.</li><li>The recruiter establishes three active talent partnerships with TVTC institutes or technical universities to sustain a qualified Saudi candidate pipeline.</li><li>The recruiter delivers monthly recruitment analytics that enable leadership to adjust workforce planning and budget allocation.</li><li>The recruiter ensures all technical hires complete mandatory HSE inductions and competency verifications before assuming site-based responsibilities.</li><li>The recruiter maintains a candidate database with ninety-five percent data accuracy across all active and archived requisitions.</li></ul><p><br></p><p><strong>Desired Candidate Profile</strong></p><ul><li>The candidate holds a bachelor's degree in human resources, business administration, industrial engineering, or a related technical discipline.</li><li>The candidate possesses a minimum of four years of recruitment experience focused on technical, engineering, or industrial operations roles.</li><li>The candidate demonstrates proficiency in managing end-to-end hiring cycles for shift-based, laboratory, and field operations personnel.</li><li>The candidate maintains working knowledge of Saudi labor regulations, Qiwa workflows, and Muqeem visa processing procedures.</li><li>The candidate exhibits strong analytical capabilities for tracking recruitment metrics, pipeline conversion rates, and cost-per-hire calculations.</li><li>The candidate operates independently to manage high-volume requisitions while maintaining strict documentation standards for audit readiness.</li><li>The candidate utilizes enterprise HRIS and applicant tracking systems to maintain accurate pipeline data and stage progression.</li><li>The candidate applies Boolean search techniques and advanced sourcing methodologies to locate specialized engineering and technical professionals.</li></ul>
<h2 class="h5">Job description</h2>
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<span><br>JOB SUMMARY<br>Responsible for the successful functioning of the department. Major responsibility of the department is to receive all in-house and outside telephone calls and process requests professionally and correctly. This includes taking room service orders, receiving and processing all requests for additional items, directions, correcting any issues and, if necessary, forwarding calls on to appropriate areas. The Manager needs to ensure the agents’ information is thorough and up-to-date. Accountable for tracking all guest requests and issues to use as process improvement tool. Strives to continually improve guest and employee satisfaction while maximizing the financial performance of the department.<br>CANDIDATE PROFILE <br>Education and Experience<br>• High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.<br>OR<br>• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.<br>CORE WORK ACTIVITIES<br>Maintaining Guest Services and Front Desk Goals<br>• Manages day-to-day operations, ensures the quality, standards and meets the expectations of the customers on a daily basis.<br>• Develops specific goals and plans to prioritize, organize, and accomplish your work.<br>• Handles complaints, settles disputes, and resolves grievances and conflicts, or otherwise negotiates with others.<br>Managing Projects and Policies<br>• Implements the customer recognition/service program, communicating and ensuring the process.<br>• Tracks all guest issues from various sources and report results.<br>• Ensures guest requests/issues are logged.<br>• Oversees the financial aspects of the department including purchasing and payment of invoices.<br>Ensuring Exceptional Customer Service <br>• Provides services that are above and beyond for customer satisfaction and retention.<br>• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.<br>• Identifies trends in guest issues for resolution.<br>• Schedules and supervise staff to ensure prompt, friendly, and attentive service.<br>• Supervises AYS agents and runners to ensure prompt and complete resolution of guest calls and requests.<br>• Coordinates the process of receiving and resolving guest issues and requests.<br>Supporting Management of Guest Service Team<br>• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.<br>• Encourages and builds mutual trust, respect, and cooperation among team members.<br>• Serves as a role model to demonstrate appropriate behaviors.<br>• Manages all day-to-day operations.<br>• Understands employee positions well enough to perform duties in employees' absence.<br>Supporting Human Resource Activities<br>• Assists in the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.<br>• Assists in recruitment, hiring, training, and orientation of department personnel.<br>Additional Responsibilities <br>• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.<br>• Analyzes information and evaluates results to choose the best solution and solve problems.<br>• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.<br>• Ensures that all department equipment is in proper working condition and that department areas and storerooms are clean.<br>• Performs departmental administrative duties.<br>• Addresses complaints and serves as Manager on Duty as needed.<br>• Attends meetings (e.g., front office supervisor meetings, operations meetings, forecast meetings, monthly department meetings, sales strategy, pre-con meetings).<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. <br>Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.<br>Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.<br>In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5">
Preferred candidate </h2>
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<b>Years of experience</b>
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5+ years </div>
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<b>Degree</b>
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<div class="col is-9 p5" data-automation-id="data_Degree">
Bachelor's degree / higher diploma </div>
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<h2 class="h5">Job description</h2>
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<p><span><span>About Lucid</span></span></p><br><p><span>At Lucid, we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucid’s proprietary technology and software-defined vehicle architecture, our award-winning vehicles bring our “Compromise Nothing™” approach to the global automotive market. That means refusing to choose between performance and sustainability, design and engineering, ambition and integrity. In Lucid Air and Lucid Gravity, we have designed and built vehicles that have redefined their segments, combining exceptional range, performance, design, and expansive space in a single experience.</span><span>&nbsp;</span></p><br><p><span>We achieve this through deep vertical integration, with design, engineering, and production&nbsp;happening in-house&nbsp;across our global offices and&nbsp;manufacturing&nbsp;facilities.&nbsp;Our&nbsp;teams&nbsp;come&nbsp;from&nbsp;industries&nbsp;around the world, united by a shared commitment to excellence.&nbsp;By refusing to settle, you&nbsp;can&nbsp;help&nbsp;redefine&nbsp;what’s&nbsp;possible and&nbsp;shape the future of mobility.</span></p><br><br><p>&nbsp;The Tandem Line Team Lead, Stamping is responsible for leading and overseeing tandem line operations, ensuring precision manufacturing of stamped parts while maintaining world-class quality, safety standards, and operational efficiency across the stamping production area.</p><br><p>You Will:</p><br><ul><li>Plan and Operate Tandem Press line for precision manufacturing of Stamping parts.&nbsp;</li><li>Select and configure proper Production schedule as per plan.&nbsp;</li><li>Ability to utilize Siemens HMI screens to perform diagnostics and resolve machine faults.&nbsp;</li><li>Lead/execute automatic Tandem Line and setting up the die sets on line for new jobs.&nbsp;</li><li>Set up and monitor machine performance to ensure quality and productivity.&nbsp;</li><li>Identify and report defective materials or operational issues to the supervisor.&nbsp;</li><li>Lead to continuous improvement efforts by identifying potential process improvements.&nbsp;</li><li>Lead/collaborate with team members to meet production goals and timelines.&nbsp;</li><li>Ability to troubleshoot Tandem lines throughout the plant&nbsp;</li><li>Experience working with Aluminum sheet metal and class-A surface parts for stamping parts&nbsp;</li><li>Willingness to assist in ensuring 6-S standards of housekeeping are maintained in Tandem Line area&nbsp;</li><li>Assists in ensuring safety standards and compliance with work rules are consistently followed throughout Tandem line&nbsp;</li><li>Report safety issues immediately to direct report&nbsp;</li><li>Report on production output, efficiency, scrap rates, and other key performance indicators to shop management.&nbsp;</li><li>Train and support the team members to develop their operational skills&nbsp;</li><li>Suggest and implement continuous improvement initiatives</li></ul><p>You Bring:</p><br><ul><li>Knowledge of safety and maintenance practices.</li><li>Strong troubleshooting and problem-solving abilities.</li><li>Detail-oriented with ability to work in a fast-paced environment.</li><li>Basic computer proficiency.</li><li>Technical associate degree in engineering (Mechanical / Electrical / Mechatronics).</li><li>2–4 years of stamping experience (preferably laser blanking).</li><li>Experience with Tandem Press setup and operation.</li></ul><p>&nbsp;</p><br>&nbsp;<br><p><span><span><strong><span>Compensation</span></strong><span><strong> &amp; Benefits:<span>&nbsp;</span></strong><span>Lucid offers a comprehensive and competitive&nbsp;</span><span>benefits package&nbsp;including medical, dental, and vision insurance; life and disability coverage; paid time off; paid holidays, paid sick leave; and a&nbsp;401(k) retirement&nbsp;plan. Hourly/non-exempt employees accrue up to 120 hours paid time off, and salaried/exempt employee accrue up to 160 hours paid time off.&nbsp;&nbsp;Eligible employees may also&nbsp;participate&nbsp;in Lucid’s equity program and/or a discretionary annual cash incentive program. Incentive and equity awards, if applicable, are&nbsp;determined&nbsp;based on individual performance, role scope, market considerations, and overall company results,&nbsp;in accordance with&nbsp;the terms of the applicable plans.&nbsp;&nbsp;</span></span></span></span></p><br><p><strong><span>Equal Opportunity: </span></strong><span>At Lucid, we believe diversity strengthens everything we build. Lucid Motors is proud to be an equal opportunity employer and is committed to providing an inclusive workplace for all. We consider all qualified applicants without regard to race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity or expression, marital status, or any other characteristic protected by applicable state or federal laws and regulations.</span><span>&nbsp;</span></p><br><p><strong><span>Accessibility:&nbsp;</span></strong><span>Lucid Motors is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need any&nbsp;accommodation to&nbsp;participate&nbsp;in the application process, please contact us at&nbsp;TA-Operations &lt;@&gt; lucidmotors.com.</span><span> <span><strong>This email address is designated solely for accommodation requests and is not monitored for job applications or resume submissions. To be considered for employment, all applications must be submitted through the Lucid Motors Careers website.</strong></span></span></p><br><p><strong><span>Candidate Data Privacy:&nbsp;</span></strong><span>By&nbsp;submitting&nbsp;your application, you understand and agree that your personal data will be processed&nbsp;in accordance with&nbsp;our&nbsp;</span><span><span>Candidate Privacy Notice</span></span><span>.</span><span>&nbsp;</span></p><br><p><strong><span>To all recruitment agencies:</span></strong><span>Lucid Motors does not accept agency resumes. Please do not forward resumes to Lucid Motors. Lucid Motors is not responsible for any fees related to unsolicited resumes.</span><span>&nbsp;</span></p><br><p><span>&nbsp;</span></p><br><br><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5">
Preferred candidate </h2>
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<b>Years of experience</b>
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No experience required </div>
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<b>Degree</b>
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<div class="col is-9 p5" data-automation-id="data_Degree">
Bachelor's degree / higher diploma </div>
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<h2 class="h5">Job description</h2>
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<span><br>JOB SUMMARY<br>Entry level management position that is responsible for leading and assisting with the successful completion of daily shift requirements. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Strives to ensure guest and employee satisfaction and achieve the operating budget. Assists in completing financial and administrative responsibilities.<br>CANDIDATE PROFILE <br>Education and Experience<br>• High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.<br>OR<br>• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.<br>CORE WORK ACTIVITIES<br>Supporting Management of Front Desk Team<br>• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.<br>• Encourages and building mutual trust, respect, and cooperation among team members.<br>• Serves as a role model to demonstrate appropriate behaviors.<br>• Supports all day-to-day operations.<br>• Understands employee positions well enough to perform duties in employees' absence.<br>• Coaches, counsels and encourages employees.<br>• Handles employee questions and concerns.<br>• Supports all areas of the Front Office in the absence of the Front Office or Front Desk Manager.<br>• Guides daily Front Desk shift operations.<br>• Communicates performance expectations to employees in accordance with job descriptions for each position.<br>Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals<br>• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.<br>• Develops specific goals and plans to prioritize, organize, and accomplish your work.<br>• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.<br>• Participates in department meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.<br>• Strives to improve service performance.<br>• Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.<br>• Trains staff on adherence to all credit policies and procedures to reduce bad debts and rebates.<br>• Supervises same day selling procedures to maximize room revenue and property occupancy.<br>• Understands the impact of Front Desk operations on the overall property financial goals and objectives.<br>Ensuring Exceptional Customer Service <br>• Provides services that are above and beyond for customer satisfaction and retention.<br>• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.<br>• Sets a positive example for guest relations.<br>• Empowers employees to provide excellent customer service within guidelines.<br>• Handles guest problems and complaints seeking assistance from supervisor as necessary.<br>• Interacts with guests to obtain feedback on product quality and service levels.<br>Managing Projects and Policies<br>• Implementing the customer recognition/service program, communicating and ensuring the process.<br>• Assists in the review of comment cards and guest satisfaction results with employees.<br>• Ensures employees have the proper supplies and uniforms.<br>• Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and aid in problem resolution.<br>Supporting Handling of Human Resource Activities<br>• Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.<br>• Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.<br>• Provides feedback to individuals based on observation of service behaviors.<br>• Participates in an ongoing employee recognition program.<br>• Conducts training when appropriate.<br>• Participates in the employee performance appraisal process.<br>Additional Responsibilities <br>• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.<br>• Analyzes information and evaluating results to choose the best solution and solve problems.<br>• Informs and/or updating the executives, the peers and the subordinates on relevant information in a timely manner.<br>• Performs all duties at the Front Desk as necessary.<br>• Understands the functions of the Bell Staff, Switchboard and Concierge/Guest Services operations.<br>• Complies with loss prevention policies and procedures.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>The Luxury Collection Hotels & Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand – a collection of Europe's most celebrated and iconic properties – serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler. <br>From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale – a portal to the destination’s cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5">
Preferred candidate </h2>
<div class="row is-m v-align-top t-small bg-mute">
<div class="col is-3 p5" data-automation-id="label_Years_of_experience">
<b>Years of experience</b>
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<div class="col is-9 p5" data-automation-id="data_Years_of_experience">
2+ years </div>
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<div class="col is-3 p5" data-automation-id="label_Degree">
<b>Degree</b>
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<div class="col is-9 p5" data-automation-id="data_Degree">
Bachelor's degree / higher diploma </div>
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<h2 class="h5">Job description</h2>
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<p><b>ABOUT UNILEVER</b></p><br><br><p>With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance. At the heart of what we do is our people – we believe that when our people work with purpose, we will create a better business and a better world. </p><br><br><p>At Unilever, your career will be a unique journey, grounded in our inclusive, collaborative, and flexible working environment. We don’t believe in the ‘one size fits all’ approach and instead we will equip you with the tools you need to shape your own future.</p><br><br><br><p><b><span>FUNCTION INTRODUCTION:</span></b></p><br><br><p>KSA, plays a <b>key</b> <b>and</b> <b>strategic role</b> in Arabia growth. It requires a logistics ecosystem that has a high edge model of agility and efficiency considering complexity of relatively high size portfolio with different type of operations and customers’ behaviors.</p><br><br><br><p><b><span>JOB PURPOSE</span></b></p><br><br><p>Unilever is the place where you can bring your purpose to life with the work that you do – creating a better business and a better world. The Logistics Supervisor is responsible for managing import operations, customs clearance activities, and regulatory compliance to ensure the timely, cost-effective, and compliant movement of goods. The role coordinates with government authorities, customs brokers, logistics service providers, and warehouse teams to ensure seamless import processes and adherence to all applicable regulations.</p><br><br><p>Job Scope</p><br><br><ul><li>Coordinate and monitor import shipment activities to support timely and efficient customs clearance.</li><li>Ensure all required documentation, registrations, permits, triangulation invoice requirements, and pre-approvals are completed before shipment arrival.</li><li>Coordinate the delivery of imported goods to designated warehouses.</li><li>Support regulatory compliance activities, including SFDA registrations, SASO certifications, customs exemptions, and other government-related requirements.</li><li>Identify opportunities for process improvements and support operational excellence initiatives.</li></ul><br><p><b><span>WHAT WILL YOUR MAIN RESPONSIBILITIES BE</span></b></p><br><br><ul><li>Coordinate import shipment activities, including shipment tracking, cost monitoring, payments, and system registrations.</li><li>Liaise with government authorities and customs brokers to obtain required approvals and resolve clearance-related issues.</li><li>Prepare and review customs clearance documentation to ensure compliance and smooth shipment processing.</li><li>Coordinate triangulation invoice requirements and ensure compliance with customs regulations.</li><li>Support customs exemption applications and maintain related documentation and records.</li><li>Coordinate with warehouse teams to ensure readiness and timely receipt of imported goods.</li><li>Monitor logistics service providers' performance and escalate operational issues when required.</li><li>Track clearance lead times and identify opportunities to improve operational efficiency.</li><li>Follow up on empty container returns to avoid detention charges and unnecessary costs.</li><li>Ensure compliance with SFDA, SASO, ZATCA Customs, and other relevant regulatory requirements.</li><li>Maintain accurate shipment, clearance, and compliance records in company systems.</li><li>Collaborate with internal stakeholders, suppliers, freight forwarders, and customs brokers to ensure smooth end-to-end import operations.</li><li>Support reporting activities by providing logistics performance data and KPI analysis.</li><li>Assist in continuous improvement projects aimed at optimizing logistics and import operations.</li></ul><br><br><p><b><span>WHAT YOU NEED TO SUCCEED</span></b></p><br><br><br><p><b><span>Experiences & Qualifications</span></b></p><br><br><ul><li>Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field.</li><li>1-2 years of experience in logistics, import operations, customs clearance, freight forwarding, supply chain, or government relations.</li><li>Experience in Saudi regulatory authorities and systems (SFDA, SASO, and ZATCA) is preferred.</li><li>Good understanding of customs clearance procedures, import documentation, freight forwarding, and compliance requirements.</li><li>Proficiency in Microsoft Excel, PowerPoint, and Power BI are an advantage.</li></ul><br><p><b><span>Skills</span></b></p><br><br><ul><li>Fluency in Arabic and English (written and spoken).</li><li>Strong proficiency in Microsoft Excel, PowerPoint, and Power BI.</li><li>Strong communication and stakeholder management skills.</li><li>Strong knowledge of import operations, customs clearance, and logistics processes.</li><li>Good understanding of SFDA, SASO, ZATCA Customs requirements, and Saudi regulatory frameworks.</li><li>Strong analytical, problem-solving, and organizational abilities.</li><li>Ability to manage multiple priorities and work effectively under pressure.</li></ul><p><b><span>Leadership</span></b></p><br><br><ul><li><span>You are energized by delivering fantastic results. You are an example to others – both your results and your resilience. You are constantly on the lookout for better ways to do things, engaging and collaborating with others along the way.</span></li><li>As an individual you are the one responsible for your own wellbeing and delivering high standards of work. You must also focus on the Consumer and what they need. You are humble and have your head up, looking around to interpret evidence and data smartly, spot issues and opportunities to make things better.</li></ul><br><br><p><span>Unilever is an organisation committed to equity, inclusion and diversity </span><span>to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bring</span><span>ing </span><span>their ‘Whole Self’ </span><span>to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey. </span></p><br><br><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5">
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No experience required </div>
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<p><strong>Job Overview</strong> We are seeking a professional, friendly, and dependable Customer Service Specialist to join our team in a fully remote capacity. The successful candidate will serve as an important point of contact for customers, providing timely assistance, resolving questions and concerns, maintaining accurate customer records, and ensuring every interaction reflects a high standard of service. The ideal candidate is an excellent communicator who is patient, organized, solution-focused, and comfortable assisting customers through email, phone, live chat, and other digital communication channels . You should be able to work independently, manage multiple customer requests, and remain professional when handling challenging situations.</p><p><strong>Key Responsibilities</strong></p><p><strong>Customer Support</strong> Respond promptly and professionally to customer questions through email, telephone, live chat, and other approved communication channels. Provide accurate information regarding products, services, accounts, orders, company policies, and procedures. Listen carefully to customer concerns and identify appropriate solutions. Resolve routine customer complaints and service issues efficiently. Escalate complex or sensitive cases to the appropriate department or supervisor. Follow up with customers when necessary to ensure issues have been successfully resolved. Maintain a friendly, respectful, and professional approach during every customer interaction. Assist customers with account-related questions and basic troubleshooting. Guide customers through company processes, online services, forms, or account procedures. Help create a positive customer experience that encourages satisfaction and long-term loyalty.</p><p><strong>Email & Live Chat Support</strong> Monitor customer service inboxes and respond to incoming inquiries. Manage multiple live-chat conversations while maintaining accuracy and professionalism. Draft clear, concise, and helpful written responses. Use approved templates when appropriate while personalizing responses to the customer's situation. Maintain appropriate response times according to company service standards. Route requests to other departments when specialized assistance is required.</p><p><strong>Customer Records & Data Entry</strong> Accurately document customer interactions in CRM or customer-management systems. Create and update customer profiles and account information. Record complaints, requests, resolutions, and follow-up actions. Verify customer information before making authorized account changes. Maintain complete and accurate service records. Identify incorrect or incomplete customer information and update records when appropriate. Protect customer information and maintain confidentiality at all times.</p><p><strong>Order & Account Support</strong> Depending on business requirements, responsibilities may include: Assisting customers with order questions. Providing order and delivery status information. Processing authorized cancellations, returns, or exchanges. Helping customers understand billing or invoice information. Updating customer contact or account information. Coordinating with operations, sales, billing, or fulfillment teams to resolve customer concerns. Following established procedures for refunds, credits, or account adjustments.</p><p><strong>Required Qualifications</strong> High school diploma or equivalent required; additional education or customer service training is an advantage. Previous experience in customer service, call center support, retail, administration, hospitality, sales support, or a related position is preferred. Excellent written and verbal communication skills. Strong interpersonal and active-listening abilities. Good computer and internet skills. Comfortable using email, web-based applications, and customer-management systems. Strong attention to detail and accurate data-entry skills. Ability to remain professional and courteous when handling complaints. Strong problem-solving and decision-making abilities. Ability to manage multiple customer requests and priorities. Ability to follow established policies and procedures. Comfortable working independently in a remote environment.</p><p><strong>Preferred Skills</strong> Experience with the following is beneficial: CRM and customer-support software. Live-chat platforms. Email ticketing systems. Microsoft Office. Google Workspace. Order-management systems. E-commerce customer support. Call center or contact center environments. Basic technical troubleshooting. Customer complaint resolution. Remote collaboration platforms such as Microsoft Teams, Zoom, or Slack. Training may be provided for company-specific products, systems, policies, and procedures.</p><p><strong>Key Competencies</strong> Communication: Communicates clearly, professionally, and respectfully with customers and colleagues. Customer Focus: Demonstrates a genuine commitment to understanding customer needs and providing effective assistance. Problem Solving: Evaluates customer concerns and identifies practical solutions within company guidelines. Patience: Maintains professionalism when working with frustrated, confused, or dissatisfied customers. Attention to Detail: Accurately records customer information and follows procedures carefully. Time Management: Prioritizes inquiries effectively and maintains appropriate response times. Adaptability: Learns new products, software, policies, and processes quickly. Teamwork: Collaborates with other departments to resolve customer concerns. Confidentiality: Handles customer and company information responsibly and securely.</p><p><strong>Typical Daily Activities</strong> A typical workday may include reviewing incoming customer inquiries, answering emails, responding to live chats, handling telephone calls, updating customer accounts, investigating service issues, documenting conversations, following up on unresolved cases, and communicating with internal departments. The Customer Service Specialist may also participate in virtual team meetings, complete training activities, review updates to company policies or products, and provide feedback about recurring customer concerns.</p><p><strong>Desired Candidate Profile</strong></p><p>High school diploma or equivalent required; additional education or customer service training is an advantage. Previous experience in customer service, call center support, retail, administration, hospitality, sales support, or a related position is preferred. Excellent written and verbal communication skills. Strong interpersonal and active-listening abilities. Good computer and internet skills. Comfortable using email, web-based applications, and customer-management systems. Strong attention to detail and accurate data-entry skills. Ability to remain professional and courteous when handling complaints. Strong problem-solving and decision-making abilities. Ability to manage multiple customer requests and priorities. Ability to follow established policies and procedures. Comfortable working independently in a remote environment.</p><p>Experience with the following is beneficial: CRM and customer-support software. Live-chat platforms. Email ticketing systems. Microsoft Office. Google Workspace. Order-management systems. E-commerce customer support. Call center or contact center environments. Basic technical troubleshooting. Customer complaint resolution. Remote collaboration platforms such as Microsoft Teams, Zoom, or Slack. Training may be provided for company-specific products, systems, policies, and procedures.</p>
<p>Job Overview We are seeking a professional, friendly, and dependable Customer Service Specialist to join our team in a fully remote capacity. The successful candidate will serve as an important point of contact for customers, providing timely assistance, resolving questions and concerns, maintaining accurate customer records, and ensuring every interaction reflects a high standard of service. The ideal candidate is an excellent communicator who is patient, organized, solution-focused, and comfortable assisting customers through email, phone, live chat, and other digital communication channels . You should be able to work independently, manage multiple customer requests, and remain professional when handling challenging situations.</p><p>Key Responsibilities</p><p>Customer Support</p><ul><li>Respond promptly and professionally to customer questions through email, telephone, live chat, and other approved communication channels.</li><li>Provide accurate information regarding products, services, accounts, orders, company policies, and procedures.</li><li>Listen carefully to customer concerns and identify appropriate solutions.</li><li>Resolve routine customer complaints and service issues efficiently.</li><li>Escalate complex or sensitive cases to the appropriate department or supervisor.</li><li>Follow up with customers when necessary to ensure issues have been successfully resolved.</li><li>Maintain a friendly, respectful, and professional approach during every customer interaction.</li><li>Assist customers with account-related questions and basic troubleshooting.</li><li>Guide customers through company processes, online services, forms, or account procedures.</li><li>Help create a positive customer experience that encourages satisfaction and long-term loyalty.</li></ul><p>Email & Live Chat Support</p><ul><li>Monitor customer service inboxes and respond to incoming inquiries.</li><li>Manage multiple live-chat conversations while maintaining accuracy and professionalism.</li><li>Draft clear, concise, and helpful written responses.</li><li>Use approved templates when appropriate while personalizing responses to the customer's situation.</li><li>Maintain appropriate response times according to company service standards.</li><li>Route requests to other departments when specialized assistance is required.</li></ul><p>Customer Records & Data Entry</p><ul><li>Accurately document customer interactions in CRM or customer-management systems.</li><li>Create and update customer profiles and account information.</li><li>Record complaints, requests, resolutions, and follow-up actions.</li><li>Verify customer information before making authorized account changes.</li><li>Maintain complete and accurate service records.</li><li>Identify incorrect or incomplete customer information and update records when appropriate.</li><li>Protect customer information and maintain confidentiality at all times.</li></ul><p>Order & Account Support</p><p>Depending on business requirements, responsibilities may include:</p><ul><li>Assisting customers with order questions.</li><li>Providing order and delivery status information.</li><li>Processing authorized cancellations, returns, or exchanges.</li><li>Helping customers understand billing or invoice information.</li><li>Updating customer contact or account information.</li><li>Coordinating with operations, sales, billing, or fulfillment teams to resolve customer concerns.</li><li>Following established procedures for refunds, credits, or account adjustments.</li></ul><p>Required Qualifications</p><ul><li>High school diploma or equivalent required; additional education or customer service training is an advantage.</li><li>Previous experience in customer service, call center support, retail, administration, hospitality, sales support, or a related position is preferred.</li><li>Excellent written and verbal communication skills.</li><li>Strong interpersonal and active-listening abilities.</li><li>Good computer and internet skills.</li><li>Comfortable using email, web-based applications, and customer-management systems.</li><li>Strong attention to detail and accurate data-entry skills.</li><li>Ability to remain professional and courteous when handling complaints.</li><li>Strong problem-solving and decision-making abilities.</li><li>Ability to manage multiple customer requests and priorities.</li><li>Ability to follow established policies and procedures.</li><li>Comfortable working independently in a remote environment.</li></ul><p>Preferred Skills</p><p>Experience with the following is beneficial:</p><ul><li>CRM and customer-support software.</li><li>Live-chat platforms.</li><li>Email ticketing systems.</li><li>Microsoft Office.</li><li>Google Workspace.</li><li>Order-management systems.</li><li>E-commerce customer support.</li><li>Call center or contact center environments.</li><li>Basic technical troubleshooting.</li><li>Customer complaint resolution.</li><li>Remote collaboration platforms such as Microsoft Teams, Zoom, or Slack.</li></ul><p>Training may be provided for company-specific products, systems, policies, and procedures.</p><p>Key Competencies</p><ul><li>Communication: Communicates clearly, professionally, and respectfully with customers and colleagues.</li><li>Customer Focus: Demonstrates a genuine commitment to understanding customer needs and providing effective assistance.</li><li>Problem Solving: Evaluates customer concerns and identifies practical solutions within company guidelines.</li><li>Patience: Maintains professionalism when working with frustrated, confused, or dissatisfied customers.</li><li>Attention to Detail: Accurately records customer information and follows procedures carefully.</li><li>Time Management: Prioritizes inquiries effectively and maintains appropriate response times.</li><li>Adaptability: Learns new products, software, policies, and processes quickly.</li><li>Teamwork: Collaborates with other departments to resolve customer concerns.</li><li>Confidentiality: Handles customer and company information responsibly and securely.</li></ul><p>Typical Daily Activities</p><p>A typical workday may include reviewing incoming customer inquiries, answering emails, responding to live chats, handling telephone calls, updating customer accounts, investigating service issues, documenting conversations, following up on unresolved cases, and communicating with internal departments. The Customer Service Specialist may also participate in virtual team meetings, complete training activities, review updates to company policies or products, and provide feedback about recurring customer concerns.</p><p>Remote Work Requirements</p><ul><li><br></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>High school diploma or equivalent required; additional education or customer service training is an advantage.</li><li>Previous experience in customer service, call center support, retail, administration, hospitality, sales support, or a related position is preferred.</li><li>Excellent written and verbal communication skills.</li><li>Strong interpersonal and active-listening abilities.</li><li>Good computer and internet skills.</li><li>Comfortable using email, web-based applications, and customer-management systems.</li><li>Strong attention to detail and accurate data-entry skills.</li><li>Ability to remain professional and courteous when handling complaints.</li><li>Strong problem-solving and decision-making abilities.</li><li>Ability to manage multiple customer requests and priorities.</li><li>Ability to follow established policies and procedures.</li><li>Comfortable working independently in a remote environment.</li></ul>
<p>Parsons is looking for an amazingly talented Infrastructure Inspector Saudi National to join our team! In this role you will get to perform field inspections and construction monitoring activities to verify that works are completed in accordance with approved drawings, contract specifications, quality requirements, safety standards, and applicable project procedures. You will support construction delivery through daily inspections, accurate reporting, quantity verification, materials compliance, and coordination with project teams, contractors, and stakeholders.</p><p>What You'll Be Doing</p><ul><li>Conduct field inspections to verify construction activities are performed in accordance with approved drawings, specifications, contract requirements, and applicable standards.</li><li>Inspect civil, infrastructure, transportation, building, and associated construction works as assigned.</li><li>Monitor demolition and construction activities associated with roads, streets, bridges, sidewalks, curbs, gutters, and related infrastructure.</li><li>Inspect drainage works, stormwater systems, traffic control measures, and compliance with applicable Storm Water Pollution Prevention Plan (SWPPP) requirements.</li><li>Inspect installation of traffic signals, ramp metering systems, street lighting, and associated electrical equipment.</li><li>Monitor roadway signage, overhead signs, temporary and permanent signs, and delineation installations.</li><li>Inspect landscaping, irrigation, planting, mechanical equipment, buildings, facilities, and associated site development works as applicable.</li><li>Verify construction activities against approved Inspection and Test Plans (ITPs), method statements, drawings, and technical specifications.</li><li>Verify that only approved materials and equipment are incorporated into the permanent works.</li><li>Review and maintain Certificates of Compliance, Safety Data Sheets (SDS), inspection tags, material approvals, and supporting documentation.</li><li>Capture and organize daily project photographs to maintain an accurate record of construction progress.</li><li>Maintain site records, quantity calculations, inspection documentation, and daily site diaries.</li><li>Prepare daily inspection reports, progress reports, and other documentation required by the project.</li><li>Measure and verify installed quantities to support progress payment applications and change order evaluations.</li><li>Review progress payment estimates and additional work quantities within the assigned scope.</li><li>Maintain and review as-built information and support verification of completed works.</li><li>Identify potential construction conflicts, defects, nonconformances, and technical issues and promptly advise the appropriate supervisor.</li><li>Document nonconforming work and support the evaluation and implementation of corrective actions.</li><li>Coordinate surveying, material testing, and inspection activities performed by specialist subconsultants.</li><li>Support the development and implementation of project quality control procedures, inspection processes, and reports.</li><li>Assist with the development and implementation of safe working practices and site safety requirements.</li><li>Identify hazardous working conditions and take appropriate action in accordance with project procedures.</li><li>Maintain awareness of public safety requirements while performing field inspections.</li><li>Participate in site meetings, coordination meetings, inspections, and construction progress reviews as required.</li><li>Support emergency site call-backs and inspections when required.</li><li>Conduct or support welder qualification testing when applicable to the assigned scope.</li><li>Provide technical guidance to junior inspectors when required.</li><li>Coordinate effectively with Construction Management, Resident Engineers, Project Managers, contractors, subcontractors, suppliers, and clients.</li><li>Perform inspections safely, including activities requiring access to elevated areas, ladders, and confined spaces where appropriately trained and authorized.</li><li>Perform other responsibilities associated with this position as appropriate.</li></ul><p><br></p><p><strong>Desired Candidate Profile</strong></p><p>High School Diploma or equivalent qualification. Associate Degree in a technical, engineering, or construction-related discipline, or equivalent relevant work experience. Minimum 5+ years of related construction inspection or field project experience. Experience inspecting infrastructure, transportation, civil, building, or public works construction activities. Knowledge of public works contracts and construction-related processes. Strong ability to read and interpret construction drawings, plans, technical specifications, contract requirements, method statements, and inspection documentation. Experience verifying construction workmanship and materials against approved project requirements. Knowledge of construction inspection, quality control, and nonconformance processes. Ability to perform quantity calculations and understand engineering calculations, graphs, and charts. Experience maintaining accurate daily diaries, inspection records, photographs, and progress reports. Ability to review installed quantities, progress payment estimates, and additional work quantities. Understanding of construction scheduling and the relationship between inspection activities and project progress. Ability to identify construction issues, conflicts, and nonconforming work and support appropriate corrective actions. Ability to recognize hazardous working conditions and respond in accordance with project safety requirements. Proficiency in Microsoft Office and basic project management/documentation software. Good written and verbal communication skills in English. Strong organizational, interpersonal, and time-management skills. Ability to follow written and verbal instructions and work effectively within established project procedures. Ability to work collaboratively within multidisciplinary and dynamic construction environments. Ability to provide technical guidance and support to junior inspection personnel. Ability to perform field-based duties, including accessing elevated areas and confined spaces where appropriately trained. Ability to safely perform the physical requirements associated with construction inspection activities.</p><p>Bachelor's Degree in Civil Engineering, Construction Management, or another relevant technical discipline. Experience working on major highway, road, bridge, transportation, infrastructure, or public works projects. Experience inspecting drainage, utilities, traffic systems, street lighting, structures, buildings, or associated infrastructure. Familiarity with contractor payment verification, quantity measurement, and change order work. Knowledge of material inspection, testing requirements, and construction quality assurance practices. Experience coordinating with surveying and material testing teams. Familiarity with as-built documentation, construction closeout, and handover requirements. Construction safety training, including OSHA 10-Hour Construction Safety training or equivalent. Certification in Highway Construction, Highway Design, Highway Surveys, or equivalent is an advantage. Relevant construction inspection, materials testing, or quality certifications are preferred. Experience working within PMC, Construction Management, Delivery Partner, or client-side project environments. Strong attention to detail and commitment to maintaining accurate, traceable, and audit-ready construction records. Strong mentoring and technical guidance capabilities. Commitment to quality, safety, public protection, and continuous improvement.</p>
<p>Job Summary We are seeking a highly organized, detail-oriented, and dependable Data Entry Admin Specialist to join our team. The Data Entry Specialist will be responsible for accurately entering, updating, verifying, and maintaining information across company databases, spreadsheets, and other digital systems. The ideal candidate has excellent attention to detail, strong typing and computer skills, and the ability to work efficiently while maintaining a high level of accuracy. This position requires an individual who can manage large volumes of information, identify inconsistencies or errors, maintain confidentiality, and complete assigned tasks within established deadlines. The Data Entry Specialist will work closely with administrative, operations, finance, customer service, and other departments to ensure that company records are accurate, complete, organized, and readily accessible.</p><p>Key Responsibilities</p><p>Data Entry and Records Management</p><ul><li>Enter data accurately and efficiently into company databases, spreadsheets, software applications, and internal systems.</li><li>Update existing records with new or revised information as required.</li><li>Transfer information from paper documents, electronic files, emails, forms, reports, and other sources into designated systems.</li><li>Review and verify data before and after entry to ensure accuracy and completeness.</li><li>Maintain organized and up-to-date electronic and physical records.</li><li>Process large volumes of information while meeting established productivity and accuracy standards.</li><li>Perform regular data cleanup to remove duplicate, outdated, incomplete, or incorrect information.</li><li>Categorize, sort, and organize information according to established company procedures.</li></ul><p>Data Verification and Quality Control</p><ul><li>Compare entered information against original source documents to identify discrepancies.</li><li>Identify missing, inconsistent, or inaccurate information and take appropriate steps to correct it.</li><li>Conduct routine quality checks to maintain the accuracy and integrity of company records.</li><li>Communicate with appropriate team members or departments to clarify questionable or incomplete information.</li><li>Report recurring data quality issues to supervisors and recommend improvements when appropriate.</li><li>Follow established data-entry standards and formatting requirements to maintain consistency across systems.</li></ul><p>Database and Spreadsheet Management</p><ul><li>Create, update, and maintain spreadsheets, databases, digital records, and tracking documents.</li><li>Organize information using appropriate categories, labels, filters, and filing structures.</li><li>Assist with importing, exporting, and transferring information between approved systems when required.</li><li>Generate basic reports and summaries from databases or spreadsheets.</li><li>Maintain accurate logs of completed work, outstanding items, and corrections.</li><li>Support periodic database reviews, audits, and record reconciliation activities.</li></ul><p>Administrative Support</p><ul><li>Assist with scanning, filing, copying, document preparation, and other administrative duties as needed.</li><li>Retrieve records and information requested by authorized employees or departments.</li><li>Assist with processing forms, applications, invoices, customer records, inventory information, or other business documents depending on departmental needs.</li><li>Respond to internal requests for data and documentation in a timely and professional manner.</li><li>Collaborate with team members to complete high-volume or time-sensitive data projects.</li></ul><p>Confidentiality and Data Security</p><ul><li>Handle confidential, proprietary, financial, employee, customer, and business information with discretion.</li><li>Follow organizational policies regarding data privacy, information security, document retention, and confidentiality.</li><li>Ensure sensitive information is only accessed and shared with authorized individuals.</li><li>Maintain secure passwords and follow established procedures for accessing company systems.</li><li>Immediately report suspected data breaches, unauthorized access, or security concerns to the appropriate supervisor.</li></ul><p>Required Qualifications</p><ul><li>High school diploma or equivalent required; associate degree or additional administrative training is preferred.</li><li>Previous experience in data entry, administrative support, records management, office administration, or a related position is preferred.</li><li>Strong typing and keyboarding skills with a high degree of accuracy.</li><li>Proficiency with Microsoft Office applications, particularly Microsoft Excel and Microsoft Word.</li><li>Familiarity with Google Workspace, including Google Sheets and Google Docs, is beneficial.</li><li>Ability to learn new databases, software applications, and internal systems quickly.</li><li>Strong attention to detail and ability to identify errors or inconsistencies.</li><li>Good organizational and time-management skills.</li><li>Ability to manage repetitive tasks while maintaining accuracy and concentration.</li><li>Strong written and verbal communication skills.</li><li>Ability to work independently with minimal supervision as well as collaboratively within a team.</li><li>Ability to prioritize assignments and meet deadlines in a fast-paced environment.</li></ul><p>Preferred Skills</p><ul><li>Previous experience working with customer, financial, inventory, healthcare, administrative, or operational data.</li><li>Intermediate spreadsheet skills, including sorting, filtering, formatting, and basic formulas.</li><li>Experience working with CRM, ERP, document-management, or database systems.</li><li>Strong numerical and analytical skills.</li><li>Familiarity with data validation and quality-control procedures.</li><li>Experience handling confidential or sensitive information.</li><li>Ability to recognize patterns, inconsistencies, and potential errors in large datasets.</li></ul><p><br></p><p><strong>Desired Candidate Profile</strong></p><ul><li>High school diploma or equivalent required; associate degree or additional administrative training is preferred.</li><li>Previous experience in data entry, administrative support, records management, office administration, or a related position is preferred.</li><li>Strong typing and keyboarding skills with a high degree of accuracy.</li><li>Proficiency with Microsoft Office applications, particularly Microsoft Excel and Microsoft Word.</li><li>Familiarity with Google Workspace, including Google Sheets and Google Docs, is beneficial.</li><li>Ability to learn new databases, software applications, and internal systems quickly.</li><li>Strong attention to detail and ability to identify errors or inconsistencies.</li><li>Good organizational and time-management skills.</li><li>Ability to manage repetitive tasks while maintaining accuracy and concentration.</li><li>Strong written and verbal communication skills.</li><li>Ability to work independently with minimal supervision as well as collaboratively within a team.</li><li>Ability to prioritize assignments and meet deadlines in a fast-paced environment.</li><li>Previous experience working with customer, financial, inventory, healthcare, administrative, or operational data.</li><li>Intermediate spreadsheet skills, including sorting, filtering, formatting, and basic formulas.</li><li>Experience working with CRM, ERP, document-management, or database systems.</li><li>Strong numerical and analytical skills.</li><li>Familiarity with data validation and quality-control procedures.</li><li>Experience handling confidential or sensitive information.</li><li>Ability to recognize patterns, inconsistencies, and potential errors in large datasets.</li></ul>
Abdul Latif Jameel comprises diversified businesses with deep roots in the Middle East, North Africa, and Turkey (MENAT region). Strong networks and long-established relationships make us a powerful partner, opening doors for those who want to do business in the region. Our businesses represent some of the world’s leading brands, earning us their trust and building long-lasting and mutually beneficial relationships. Our commitment to anticipate and support our partners’ needs has driven our success. From our modest beginnings 75 years ago as a small trading business and then a Toyota distributorship in Jeddah, Saudi Arabia, we have established an extensive operations infrastructure, built the largest vehicle distribution network in Saudi Arabia, and, along the way, we have accumulated comprehensive automotive expertise throughout the region. Applying our vast experience in the automotive sector, we’ve used our expertise and operations infrastructure to diversify into new sectors that contribute to the ‘infrastructure of life’ in the MENAT region. Financial Job Dimensions Degree of supervision Monthly supervision over sales target Level of Authority Limited Authority over allocation of discounts Purpose of the Job• Facilitate the service operations in the Center in terms of manpower and facility to achieve the targets in areas of customer satisfaction, customer retention and productivity by adhering to the company’s vision, mission and values and applying the standard operating procedures Key Accountabilities: Description Achieve operational targets by defining and preparing business plans to meet operation targets. Provide efficient service through Guest First mindset and performing essential obligations. Apply Jameel Standard that related to Service Advisor job. Implement all instructions and policies related to safety, welfare, integrity and branding image of the company Key Accountabilities: Performance Indicators Sales Target (net sales) NPSJameel Standard Compliance Major Activities1. Carrying-out pre-acceptance inspection (damage on body, valuables inside, accessories, etc.) and records results on check sheet and confirm with the customer through proper checking of the physical condition and inventory of the vehicle2. Assist in the center’s achievement of GDI and increase customer retention through demonstrating professionalism during the customer engagement activities3. Ensure that satisfactory repairs are done as per the customers’ demands with the coordination with the Chief Technician in the job assignments, preliminary diagnostic procedures, and final inspection of the car4. Discusses details with the customers the works to be done, the estimated cost of repair and the delivery time of the car through appropriate diagnoses of his vehicles using all channels of communication.5. Communicate with the customer on any progress of the repair of the vehicle and get his approval and confirmation on additional parts that may be required through proper communication protocol and avoids unnecessary replacement of spare parts.6. Ensures highly satisfied Guest by supporting a “Guest Centric” and “Fix-It-Right” mind-set to the service team to achieve high quality after sales activities through an effective networking with other departments in the Center in accordance with service standards7. Follows-up vehicle spare parts with Parts Department through proper coordination with the Parts Supervisor to accomplish the repairs and timely delivery of the car to the customer.8. Conduct post service follow-up for complaints, issues and concerns and report immediately to the Workshop Floor Manager for appropriate review and resolutions.9. Improve customer confidence and satisfaction by adhering to the stipulated service operation standard to build customer’s trust and improve customer retention.10. Ensures that repairs are done as per customer’s request through confirming with the customer of the service repair agreement in order to achieve customer’s trust and confidence.11. Monitors the Job Controller in entering correct data (operation number), recording the repairs carried out and updating status of vehicle delivery through review of the results of Computerized Time Control Sheets for use in the productivity (man-hour) analyses.12. Ensure that the Chief Technician is complying with the quality control policy and procedures to maintain company’s integrity and branding image Job Context• The job requires advanced knowledge of principles and processes for providing customer and personal services• The job requires basic knowledge of principles and methods in promoting and selling products or services• The job has direct impact on sales target achievement• The job holder has direct impact over managing customer satisfaction ratio Framework, Boundaries & Decision Making Authority• The job requires Basic knowledge in the production system designed to improve productivity• The job has direct impact over ensuring parts are handled in accordance in the targeted level by the department• The job holder is responsible over conversion, receiving, binning, picking and dispatching of the parts in the warehouse Organizational / Functional Strategic Focus The job holder has a crucial role in ensuring high customer satisfaction by providing optimal care and high quality of service work The job holder has a crucial role to ensure applying company’s vision, mission and values and applying the standard operating procedures Minimum Qualifications Minimum - Bachelor’s Degree or Equivalent Minimum Experience Minimum 5 years’ experience in Service area Job-Specific Skills• Time Management: Managing one's own time and the time of others.• Monitoring: Monitoring/Assessing performance of self, other individuals, or organizations to make improvements or take corrective action.• Active Learning: Understanding the implications of new information for both current and future problem-solving and decision-making.• Stress Tolerance: Job requires accepting criticism and dealing calmly and effectively with high stress situations.• Inter-Personal Skills: Should possess high level of people handling with ability to analyze and identify the complex nature of the problem.• Good Communication Skills: (Listening and Questioning) Proven ability to communicate and determine customers’ needs and to sell the dealership's parts and service capabilities based on features, advantages, and benefits.• Achievement/Effort: Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.• Computer Skills: Job requires the knowledge in worksheets, word processing, presentation, and database management.• Good Judgement Skills and Decision Making, Social Perceptiveness.• Problem Sensitivity: The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.• Inductive Reasoning: The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).• Should have automotive and technical knowledge (pre-diagnostic questioning, troubleshooting, etc.) Languages English / Arabic Special Certifications / Membership Service Advisor Level 2<br>Why Work for Us? With a truly international footprint and more than three quarters of a century of commercial success behind us, we are today, not only a leading employer across the Middle East, North Africa and Turkey (MENAT) region, but also offer exciting opportunities worldwide, from Chile to Japan, from the UK to Australia. Our values guide the way we work with our business partners, within our communities, and with each other. Through Respect, Innovation, a Pioneering Spirit, and Empowerment, we are proud of our culture which sees ideas blossom, people thrive and successes flourish.
<strong>Additional Information<br><br></strong><strong>Job Number</strong> 26126741<br><br><strong>Job Category</strong> Loss Prevention & Security<br><br><strong>Location</strong> King Fahad Road, Sahafah District, Riyadh 13315, Saudi ArabiaVIEW ON MAP<br><br><strong>Schedule</strong> Full Time<br><br><strong>Located Remotely?</strong> N<br><br><strong>Position Type</strong> Non-Management<br><br><strong>Bienvenido a nuestra familia<br><br></strong>Le damos la bienvenida como miembro de la familia global y diversa de Marriott. Al viajar, ya sea en la ciudad o por el mundo, nos damos cuenta de la importancia de lograr que cada huésped se sienta lo más bienvenido y seguro posible. Su naturaleza protectora y atención a los detalles tendrán un rol importante para nuestro éxito. Aquí, su trabajo se valora tanto como su individualidad y recibirá apoyo en todos sus esfuerzos.<br><br><strong>El impacto que generará<br><br></strong>Su mirada alerta y su instinto protector superan lo esencial. Gracias a usted, nuestros huéspedes pueden ir y venir libremente y sin preocupaciones. Su dedicación a la seguridad le brinda al huésped la misma sensación de seguridad que siente en su propio hogar.<br><br><strong>Lo que hará<br><br></strong><ul><li> Patrullar todas las áreas de la propiedad y ayudar a los huéspedes con el acceso a su habitación</li><li> Supervisar las fuentes de seguridad y realizar inspecciones diarias de peligros físicos</li><li> Responder ante accidentes y ayudar a los huéspedes/empleados durante situaciones de emergencia</li><li> Calmar a los huéspedes que causen disturbios y acompañar a las personas para que salgan de la propiedad, si es necesario</li><li> Realizar investigaciones, reunir evidencia y posibilitar entrevistas con las partes relevantes</li><li> Completar los informes del turno requeridos y mantener la confidencialidad de todos los documentos de prevención de pérdidas<br><br></li></ul><strong>Beneficios que merece<br><br></strong>Recibirá nuestro apoyo dentro y fuera del lugar de trabajo, ya que le ofreceremos lo siguiente:<br><br><ul><li> Compañeros con espíritu de trabajo en equipo</li><li>Oportunidades de aprendizaje y desarrollo</li><li>Una administración motivadora</li><li>Programas de bienestar</li><li>Descuentos para habitaciones de hotel, artículos de la tienda de regalos, alimentos y bebidas</li><li>Programas de reconocimiento<br><br></li></ul><strong>Lo que buscamos<br><br></strong><ul><li> Capacidades de comunicación sólidas </li><li> Antecedentes de éxito en situaciones estresantes </li><li> Una actitud de priorizar el equipo</li><li> Un don para prestar atención a los pequeños detalles</li><li> Sensatez y conducta profesional<br><br></li></ul>Este puesto requiere el cumplimiento de los estándares y las expectativas de garantía de calidad. Es posible que se le exija estar de pie, sentado o caminar durante períodos prolongados. Mover, levantar, transportar, empujar, arrastrar y colocar sin asistencia objetos con un peso inferior o igual a 50 libras (23 kg), y ayudar a mover objetos con un peso superior a 75 libras (35 kg). Ingresar y localizar información relacionada con el trabajo usando computadoras o sistemas de punto de ventas. Realizar otras tareas de trabajo razonables solicitadas por sus supervisores.<br><br><strong>Aquí es muy bienvenido<br><br></strong>Nuestra principal prioridad es hacer que se sienta tan bienvenido como nuestros huéspedes. Deseamos que se sienta cómodo siendo usted mismo y que sepa que es importante para nosotros. Generará un impacto en su puesto y, por eso, lo valoraremos y apreciaremos.<br><br>APTITUDES DESEABLES<br><br>Educación:Título de estudios secundarios o certificado equivalente de un programa de Desarrollo de Educación General<br><br>(General Educational Development, GED).<br><br>Experiencia laboral afín:No se requiere experiencia laboral afín.<br><br>Experiencia como supervisor:No se requiere experiencia como supervisor.<br><br>Licencia o certificación:Ninguna<br><br><em>En Marriott International, nos comprometemos a ofrecer igualdad de oportunidades, a hacer que todos se sientan bienvenidos y a facilitar el acceso a oportunidades laborales. Promovemos activamente un entorno en el que se valora y celebra la diversidad de orígenes de nuestros asociados. Nuestra gran fortaleza yace en la exquisita fusión de culturas, talentos y experiencias de nuestros asociados. Nos comprometemos a no discriminar por motivos de discapacidad, condición de veterano u otras características protegidas por la legislación vigente.<br><br></em>Marriott Hotels se esfuerza por mejorar el arte de la hospitalidad, innovando siempre que puede mientras mantiene el confort de lo familiar en todo el mundo. Como anfitrión de Marriott Hotels, nos ayudarás a mantener la promesa de “Una experiencia hotelera maravillosa, siempre” con un servicio cuidado y sincero, que se adelanta a las necesidades de los huéspedes, para así mejorar este legado vivo. Con un nombre que es sinónimo de hospitalidad en todo el mundo, nos enorgullece invitarte a consultar las oportunidades de empleo de Marriott Hotels. Al unirte a Marriott Hotels, te unes a una cartera de marcas con Marriott International. <strong>Estarás</strong> donde puedes llevar a cabo tu mejor trabajo, <strong>comenzarás</strong> a cumplir tu propósito, <strong>formarás parte</strong> de un increíble equipo mundial y <strong>te convertirás</strong> en tu mejor versión.<br><br>JW Marriott forma parte de la cartera de lujo de Marriott International y se compone de más de 100 hermosos hoteles en ciudades destacadas y ubicaciones de resorts privilegiadas en todo el mundo. JW cree que los empleados son lo primero, porque, si tú eres feliz, los huéspedes también lo serán. Los empleados de JW Marriott son confiados, innovadores, genuinos, intuitivos y llevan adelante el legado de la marca y del fundador de la empresa, J. Willard Marriott. Nuestros hoteles ofrecen una experiencia laboral inigualable, donde formarás parte de una comunidad y disfrutarás de verdadera camaradería con un grupo de colegas muy variado. JW crea oportunidades de capacitación, desarrollo, reconocimiento y, lo más importante, un lugar donde puedes seguir tu pasión en un ambiente de lujo enfocado en el bienestar holístico. El trato excepcional a los huéspedes empieza con el modo en que cuidamos a nuestros empleados. Este es el The JW Treatment™. Al unirte a JW Marriott, te unes a una cartera de marcas con Marriott International. <strong>Estarás</strong> donde puedes llevar a cabo tu mejor trabajo, <strong>comenzarás</strong> a cumplir tu propósito, <strong>formarás parte</strong> de un increíble equipo mundial y<strong> te convertirás</strong> en tu mejor versión.
<p>The Manufacturing Operator, aligned to the Fabrication area, is responsible for performing manufacturing processes in any combination of required tasks associated with the safe and efficient operation of the production line as it relates to producing water elements (membrane). Manufacturing Operator will be involved in multiple different phases of the production and will perform tasks as specified in written procedures to support the full production process; manufacturing/rolling, finishing, testing/packaging, and handling of materials. Manufacturing Operators are self-starters who can identify, prioritize, and simultaneously accomplish multiple tasks using time management. Manufacturing Operator must have strong attention to detail, and strong communication to demonstrate leadership inspire others and lead them through influence. Manufacturing Operator must also be able to work within an empowered team environment, and in addition to the primary tasks, the Manufacturing Operator will need to fix or adjust the machines with hand tools as needed.</p><p>Maintain a safe working environment and participate in all required safety programs, trainings, and activities Follow Operating Discipline principles, procedures and practices to ensure safe and efficient operation of assigned plant areas Operate and field check process equipment by monitoring process conditions, equipment, and control systems if necessary Reads production schedule to determine set up product to be produced during the current days production run Responsible for working in a manufacturing environment with exposure to elements such as; odor, noise, dust, heat, cold, chemicals and other elements Receive direction from area leads/supervisor and complete assigned tasks Responsible for adhering to strict safety and environmental guidelines to include wearing appropriate Personal Protective Equipment (PPE) Must be able to make decisions related to safety, quality, and operations with minimal amount of supervision. Must be able to meet moderate physical effort as required to include: Lifting occasionally of up to 50 pounds; bending, pushing, pulling, and twisting required on a daily basis While performing the duties of this job, you may be required to stand; stand and/or walk for up to 8 or 12 hours per day, walk (up and down stairs); twist; bend; stoop, kneel, crouch, crawl, or climb for extended periods of time; and will require the ability to lift maneuver and carry up to 45 lbs, pull with up to 82 lbs force and push with up to 50 lbs force. Assure completion of day to day operating tasks to achieve production results for assigned work group Accountable for maximized productivity and yield in assigned shift and cell for the overall business success Responsible to lead start of shift data review and complete a successfully exchange or hand-off with previous shift Lead or delegate housekeeping efforts per department expectations Monitor, troubleshoot and adjust equipment based on work process data within known boundaries. Perform routine and non-routine complex maintenance on equipment (refer complex mechanical problems to a Maintenance Technician). Act as a final Gate troubleshooter prior to escalating need to the Tech Advisor or Maintenance group</p><p>Capabilities Required for this Role (Knowledge Skills & Abilities)</p><p>Proficiency in Microsoft applications, such as Word and Excel, and can learn new systems quickly is preferred Fork Lift; power materials handling equipment operation experience/certification is preferred Able to read and navigate Human-Machine-Interface (HMI) panels Must be willing to adhere to all safety standards, and exhibit a strong commitment to safety for themselves and for others Good interpersonal skills are required Able to wear Personal Protective Equipment (PPE) such as gloves (nitrile), face shield, safety glasses, shield, ear plugs, safety shoes, Tyvek sleeve, plastic apron, and respirator for the working shift. Emotional intelligence - Being aware of your and others emotions and using that awareness to guide your interactions in a way that achieves our business goals Business judgement - Awareness, understanding, and navigation of our business to enable improvement or development of solutions in your role that improve our business and our customers experience Functional skills - The specific skills and experiences needed to deliver and accelerate in your current role and throughout your career Organizational skills - Having and using the knowledge of our organization s systems, procedures, and culture to identify issues and/or opportunities and take action on them in a way that meets the needs of customers and magnifies your impact</p><p>Behaviors Required for this Role</p><p>Inspiring trust - Earns the respect of others; follows through on commitments; authentic; open to feedback; acknowledges and affirms contributions of others Actively listening - Knows what she/he doesn t know; welcomes input from others; takes time to clearly understand and respond; allows people the time to express their point; open to influence Self-driven - Sense of purpose ; driven by a higher agenda; demonstrates the ability to elevate and remain objective; able and willing to take risks and do difficult things Resilient - Does not fall to pieces at the first blow or failure; stays focused during organizational turmoil; handles pressure and does not take things personally Collaborating with others - Empowers purposeful engagement; servant leader ; keeps things simple; engages individuals/team to achieve superior results; creates an atmosphere of value-driven outcomes Appreciating differences - Seeks out and surrounds her/himself with people who are and think differently; people want to work with and learn from her/him; broader awareness of the value of diversity and inclusion Playing to win - Just won t give up; finds a way when others find excuses; will not let obstacles get in the way; goes beyond tolerating complexity and grey zones Accountable - Takes responsibility for actions; communicates with transparency; recovers from mistakes; owns their impact</p><p><strong>Desired Candidate Profile</strong></p><p>High school diploma or equivalent required 2 years of manufacturing or related experience required Ability to read, write and speak English is required.</p>
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<span><br>JOB SUMMARY<br>Entry level management position that is responsible for leading and assisting with the successful completion of daily shift requirements. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Strives to ensure guest and employee satisfaction and achieve the operating budget. Assists in completing financial and administrative responsibilities.<br>CANDIDATE PROFILE <br>Education and Experience<br>• High school diploma or GED; 1 year experience in the guest services, front desk, or related professional area.<br>OR<br>• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.<br>CORE WORK ACTIVITIES<br>Supporting Management of Front Desk Team <br>• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.<br>• Encourages and building mutual trust, respect, and cooperation among team members.<br>• Serves as a role model to demonstrate appropriate behaviors.<br>• Understands employee positions well enough to perform duties in employees' absence.<br>• Handles employee questions and concerns.<br>• Supports all areas of the Front Office in the absence of the Front Office or Front Desk Manager.<br>• Supports daily Front Desk shift operations.<br>Supporting Progress Toward Guest Services and Front Desk Goals<br>• Supports day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.<br>• Develops specific goals and plans to prioritize, organize, and accomplish your work.<br>• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.<br>• Participates in department meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.<br>• Strives to improve service performance.<br>• Observes staffing levels to ensure that guest service, operational needs and financial objectives are met.<br>• Supports training of staff on adherence to all credit policies and procedures to reduce bad debts and rebates.<br>• Supports same day selling procedures to maximize room revenue and property occupancy.<br>• Understands the impact of Front Desk operations on the overall property financial goals and objectives.<br>Ensuring Exceptional Customer Service <br>• Provides services that are above and beyond for customer satisfaction and retention.<br>• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.<br>• Sets a positive example for guest relations.<br>• Encourages employees to provide excellent customer service within guidelines.<br>• Handles guest problems and complaints seeking assistance from supervisor as necessary.<br>• Interacts with guests to obtain feedback on product quality and service levels.<br>Supporting Projects and Policies<br>• Supports implementation of customer recognition/service programs, communicating and ensuring the process.<br>• Assists in the review of comment cards and guest satisfaction results with employees.<br>• Ensures employees have the proper supplies and uniforms.<br>• Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and aid in problem resolution.<br>Supporting Handling of Human Resource Activities<br>• Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.<br>• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.<br>• Provides feedback to individuals based on observation of service behaviors.<br>• Participates in an ongoing employee recognition program.<br>• Supports training when appropriate.<br>• Participates in the employee performance appraisal process.<br>Additional Responsibilities <br>• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.<br>• Analyzes information and evaluating results to choose the best solution and solve problems.<br>• Informs and/or updating the executives, the peers and the subordinates on relevant information in a timely manner.<br>• Performs all duties at the Front Desk as necessary.<br>• Understands the functions of the Bell Staff, Switchboard and Concierge/Guest Services operations.<br>• Complies with loss prevention policies and procedures.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. <br>Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.<br>Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.<br>In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5">
Preferred candidate </h2>
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<b>Years of experience</b>
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2+ years </div>
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<b>Degree</b>
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Bachelor's degree / higher diploma </div>
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<p>Job Overview We are seeking a professional, friendly, and dependable Customer Service Specialist to join our team in a fully remote capacity. The successful candidate will serve as an important point of contact for customers, providing timely assistance, resolving questions and concerns, maintaining accurate customer records, and ensuring every interaction reflects a high standard of service. The ideal candidate is an excellent communicator who is patient, organized, solution-focused, and comfortable assisting customers through email, phone, live chat, and other digital communication channels . You should be able to work independently, manage multiple customer requests, and remain professional when handling challenging situations.</p><p><b>Key Responsibilities</b></p><p>Customer Support</p><ul><li>Respond promptly and professionally to customer questions through email, telephone, live chat, and other approved communication channels.</li><li>Provide accurate information regarding products, services, accounts, orders, company policies, and procedures.</li><li>Listen carefully to customer concerns and identify appropriate solutions.</li><li>Resolve routine customer complaints and service issues efficiently.</li><li>Escalate complex or sensitive cases to the appropriate department or supervisor.</li><li>Follow up with customers when necessary to ensure issues have been successfully resolved.</li><li>Maintain a friendly, respectful, and professional approach during every customer interaction.</li><li>Assist customers with account-related questions and basic troubleshooting.</li><li>Guide customers through company processes, online services, forms, or account procedures.</li><li>Help create a positive customer experience that encourages satisfaction and long-term loyalty.</li></ul><p>Email & Live Chat Support</p><ul><li>Monitor customer service inboxes and respond to incoming inquiries.</li><li>Manage multiple live-chat conversations while maintaining accuracy and professionalism.</li><li>Draft clear, concise, and helpful written responses.</li><li>Use approved templates when appropriate while personalizing responses to the customer's situation.</li><li>Maintain appropriate response times according to company service standards.</li><li>Route requests to other departments when specialized assistance is required.</li></ul><p>Customer Records & Data Entry</p><ul><li>Accurately document customer interactions in CRM or customer-management systems.</li><li>Create and update customer profiles and account information.</li><li>Record complaints, requests, resolutions, and follow-up actions.</li><li>Verify customer information before making authorized account changes.</li><li>Maintain complete and accurate service records.</li><li>Identify incorrect or incomplete customer information and update records when appropriate.</li><li>Protect customer information and maintain confidentiality at all times.</li></ul><p>Order & Account Support</p><p>Depending on business requirements, responsibilities may include:</p><ul><li>Assisting customers with order questions.</li><li>Providing order and delivery status information.</li><li>Processing authorized cancellations, returns, or exchanges.</li><li>Helping customers understand billing or invoice information.</li><li>Updating customer contact or account information.</li><li>Coordinating with operations, sales, billing, or fulfillment teams to resolve customer concerns.</li><li>Following established procedures for refunds, credits, or account adjustments.</li></ul><p>Key Competencies</p><ul><li>Communication: Communicates clearly, professionally, and respectfully with customers and colleagues.</li><li>Customer Focus: Demonstrates a genuine commitment to understanding customer needs and providing effective assistance.</li><li>Problem Solving: Evaluates customer concerns and identifies practical solutions within company guidelines.</li><li>Patience: Maintains professionalism when working with frustrated, confused, or dissatisfied customers.</li><li>Attention to Detail: Accurately records customer information and follows procedures carefully.</li><li>Time Management: Prioritizes inquiries effectively and maintains appropriate response times.</li><li>Adaptability: Learns new products, software, policies, and processes quickly.</li><li>Teamwork: Collaborates with other departments to resolve customer concerns.</li><li>Confidentiality: Handles customer and company information responsibly and securely.</li></ul><p>Typical Daily Activities</p><p>A typical workday may include reviewing incoming customer inquiries, answering emails, responding to live chats, handling telephone calls, updating customer accounts, investigating service issues, documenting conversations, following up on unresolved cases, and communicating with internal departments. The Customer Service Specialist may also participate in virtual team meetings, complete training activities, review updates to company policies or products, and provide feedback about recurring customer concerns.</p><p>Remote Work Requirements</p><p>Candidates should have:</p><ul><li>Reliable high-speed internet access.</li><li>A dependable computer suitable for remote customer service work.</li><li>A professional and reasonably quiet workspace.</li><li>Ability to participate in telephone and video meetings.</li><li>Reliable access to company communication systems during scheduled working hours.</li><li>Ability to maintain customer confidentiality while working remotely.</li><li>A headset or other communication equipment where required.</li><li>Additional equipment may be provided depending on company policy.</li></ul><p>Performance Expectations</p><p>Performance may be evaluated based on:</p><ul><li>Customer satisfaction.</li><li>Quality and accuracy of customer interactions.</li><li>Response and resolution times.</li><li>Number of inquiries successfully handled.</li><li>First-contact resolution where applicable.</li><li>Attendance and schedule adherence.</li><li>Accuracy of customer records.</li><li>Compliance with company policies and procedures.</li><li>Professional communication.</li><li>Effective escalation of complex customer issues.</li></ul><p>The emphasis should remain on delivering accurate, helpful, and professional customer service , rather than simply completing the highest possible number of interactions.</p><p>Working Hours</p><p>This is a remote position. Working hours may vary depending on business requirements and customer-support coverage. Candidates may be required to work:</p><ul><li>Full-time or part-time schedules.</li><li>Day or evening shifts.</li><li>Weekends or holidays where applicable.</li><li>Specific time-zone coverage depending on customer locations.</li><li>Exact scheduling requirements will be discussed during the hiring process.</li></ul><p>What We Offer</p><ul><li><br></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>High school diploma or equivalent required; additional education or customer service training is an advantage.</li><li>Previous experience in customer service, call center support, retail, administration, hospitality, sales support, or a related position is preferred.</li><li>Excellent written and verbal communication skills.</li><li>Strong interpersonal and active-listening abilities.</li><li>Good computer and internet skills.</li><li>Comfortable using email, web-based applications, and customer-management systems.</li><li>Strong attention to detail and accurate data-entry skills.</li><li>Ability to remain professional and courteous when handling complaints.</li><li>Strong problem-solving and decision-making abilities.</li><li>Ability to manage multiple customer requests and priorities.</li><li>Ability to follow established policies and procedures.</li><li>Comfortable working independently in a remote environment.</li><li>Experience with the following is beneficial: CRM and customer-support software. Live-chat platforms. Email ticketing systems. Microsoft Office. Google Workspace. Order-management systems. E-commerce customer support. Call center or contact center environments. Basic technical troubleshooting. Customer complaint resolution. Remote collaboration platforms such as Microsoft Teams, Zoom, or Slack.</li></ul>
<h2 class="h5">Job description</h2>
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<br>Company Description<br><br><p>Tamayyaz is a Nationalization Development Program that enables Saudi talents to acquire the needed skills & knowledge for various professions within the hospitality field within a specific time frame by using a combination of classroom learning and On Job Training.</p><br><p><strong>Join us at Accor, </strong><strong>where</strong><strong> life pulses </strong><strong>with</strong><strong> passion!</strong></p><br><p>As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.</p><br><p>By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.</p><br><p>You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!</p><br><p>You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.</p><br><p>Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.</p><br><p>Tamayyaz is a Nationalization Development Program that enables Saudi talents to acquire the needed skills & knowledge for various professions within the hospitality field within a specific time frame by using a combination of classroom learning and On Job Training.</p><br><p><strong>Hospitality</strong><strong>is</strong><strong> a </strong><strong>work</strong><strong> of </strong><strong>heart</strong><strong>,</strong><br><strong>Join</strong><strong> us and </strong><strong>become</strong><strong> a </strong><strong>Heartist</strong><strong>®.</strong></p><br><br>Job Description<br><br><p><strong><em>Duties & Responsibilities</em></strong></p><br><ol><li><strong>Guest Welcome & Departure:</strong><ul><li>Greet and welcome guests in a professional, friendly, and warm manner, embodying the brand's hospitality standards.</li><li>Efficiently perform guest <strong>check-in</strong> procedures, including verifying reservations, collecting necessary information, assigning rooms, and issuing keys.</li><li>Handle guest <strong>check-out</strong> procedures, including preparation of bills, processing payments (cash, credit card, foreign currency), and ensuring settlement.</li></ul></li><li><strong>Reservations Management:</strong><ul><li>Manage online, phone, and walk-in reservations, including modifications and cancellations, accurately inputting and retrieving information from the hotel's property management system (<strong>Opera</strong>).</li><li>Understand room status, room types, rates, and hotel facilities to make appropriate room selections and effectively manage inventory.</li></ul></li><li><strong>Guest Services & Communication:</strong><ul><li>Serve as the central point of contact for all guest inquiries, requests, and concerns.</li><li>Provide guests with accurate information about hotel amenities, services, rates, promotions, and local attractions/transportation.</li><li>Manage the hotel switchboard, answer phone calls professionally, and relay messages accurately.</li><li>Address guest complaints and issues promptly, professionally, and to the guest's satisfaction, escalating to the supervisor or manager when necessary.</li><li>Handle special requests (e.g., room changes, VIP services) whenever possible and ensure they are coordinated with relevant departments.</li></ul></li><li><strong>Inter-Departmental Coordination:</strong><ul><li>Work closely with the <strong>Housekeeping</strong> department to ensure room readiness, manage room status discrepancies, and arrange for special guest needs.</li><li>Coordinate with <strong>Reservations</strong>, <strong>Concierge</strong>, <strong>Bell Desk</strong>, and other departments to ensure a seamless and positive guest experience.</li><li>Communicate group arrival details and special requirements to the Sales and other relevant departments.</li></ul></li><li><strong>Administrative & Financial Duties:</strong><ul><li>Process and verify guest payments and financial transactions accurately.</li><li>Maintain updated records of bookings and payments.</li><li>Perform night audit procedures, if assigned to a night shift, and balance financial reports.</li><li>Maintain key control and security for guests and the hotel.</li></ul></li><li><strong>Sales & Revenue Generation:</strong><ul><li>Use suggestive selling techniques to <strong>upsell</strong> higher-rated rooms and promote hotel facilities and services (e.g., dining, spa).</li></ul></li><li><strong>Accomplishes the following :</strong></li></ol><ul><li>Room charge.</li><li>Daily check list.</li><li>Blocked room list for HK;</li><li>Work order for signature of Asst. Front Office Manager</li></ul><ol><li><strong>Performs other duties as may be assigned.</strong></li></ol><br>Qualifications<br><br><ul><li>Tamayyaz Program is for Saudi Nationals Only.</li><li>Open to candidates with little to no work experience, including fresh graduates and those with up to 6 months of relevant work experience.</li><li>Basic English skills are a must.</li><li>Strong passion for the Hospitality Field.</li><li>Excellent interpersonal and communication skills.</li><li>Is a team player that contributes to and proactively assists co-workers.</li><li>Ability to work a flexible roster depending on departmental needs.</li><li>Ability to focus attention on guest needs, always remaining calm and courteous.</li></ul><p>Our commitment to Diversity & Inclusion:<br>We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p><br><br>Additional Information<br><br><p>Your team and working environment:<br>In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture<br>Note: Customization may be included for any specific local or legislative requirements, such as work permits<br>Our commitment to Diversity & Inclusion:<br>We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5">
Preferred candidate </h2>
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<b>Years of experience</b>
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No experience required </div>
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Bachelor's degree / higher diploma </div>
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<p>Data Entry Administrative Assistant Remote Company: PulseMediaNL Position: Data Entry Administrative Assistant Work Arrangement: Fully Remote Department: Administration / Data Operations Employment Type: Full-Time / Part-Time Experience Level: Entry-Level to Intermediate Reports To: Administrative Manager / Operations Supervisor</p><p>The Data Entry Administrative Assistant will be responsible for entering, updating, verifying, and organizing company information while providing day-to-day administrative support. Typical responsibilities include maintaining electronic records, processing forms and documents, updating spreadsheets, organizing digital files, monitoring administrative requests, preparing basic reports, and assisting with routine correspondence. These responsibilities align with common data-entry and administrative-assistant functions, including database maintenance, information verification, electronic filing, document preparation, and scheduling. ( Treball )</p><p>Key Responsibilities</p><p>Data Entry & Information Management</p><ul><li>Accurately enter information into databases, spreadsheets, CRM systems, and other approved platforms.</li><li>Transfer data from forms, documents, emails, reports, and other authorized sources.</li><li>Create new records and update existing information.</li><li>Review entered information for accuracy and completeness.</li><li>Verify names, dates, contact information, reference numbers, and other business data.</li><li>Identify missing, duplicate, outdated, or inconsistent information.</li><li>Correct routine errors according to established procedures.</li><li>Maintain consistent formatting and data-entry standards.</li><li>Complete assigned data-entry tasks within established deadlines.</li></ul><p>Administrative Support</p><ul><li>Provide general administrative and clerical support to supervisors and internal teams.</li><li>Process routine forms, documents, and administrative requests.</li><li>Maintain trackers, logs, lists, and task records.</li><li>Prepare basic reports, summaries, correspondence, and other documents.</li><li>Monitor outstanding administrative assignments.</li><li>Retrieve information and documentation for authorized employees.</li><li>Follow up on pending requests when assigned.</li><li>Assist with special administrative and data-management projects.</li></ul><p>Spreadsheet & Database Management</p><ul><li>Maintain spreadsheets using Microsoft Excel, Google Sheets, or similar applications.</li><li>Enter, sort, filter, categorize, and organize information.</li><li>Review spreadsheets for errors and missing data.</li><li>Maintain accurate database records.</li><li>Assist with database cleanup and duplicate-record identification.</li><li>Prepare basic data summaries when requested.</li><li>Support routine data-quality and verification activities.</li></ul><p>Document & File Management</p><ul><li>Review and process routine business documents.</li><li>Upload, rename, categorize, and organize electronic files.</li><li>Maintain structured digital filing systems.</li><li>Follow established file-naming conventions.</li><li>Check documents for missing or incomplete information.</li><li>Retrieve files for authorized team members.</li><li>Assist with digital file cleanup and archiving.</li><li>Maintain organized shared folders and cloud-based records.</li></ul><p>Email & Administrative Communication</p><ul><li>Monitor assigned administrative inboxes.</li><li>Review incoming requests and determine appropriate actions.</li><li>Respond to routine administrative inquiries when authorized.</li><li>Forward requests to appropriate team members.</li><li>Draft basic professional correspondence.</li><li>Maintain organized communication records.</li><li>Follow up on outstanding requests.</li><li>Escalate urgent or sensitive matters appropriately.</li></ul><p>Scheduling & Coordination</p><ul><li>Assist with scheduling meetings, appointments, and virtual calls.</li><li>Maintain accurate calendar information.</li><li>Send meeting invitations and reminders when required.</li><li>Record scheduling changes.</li><li>Assist with coordinating availability between team members.</li><li>Support routine meeting preparation and follow-up activities.</li></ul><p>Confidentiality & Data Protection</p><p>The Data Entry Administrative Assistant may have access to confidential customer, employee, vendor, or company information. Employees must maintain confidentiality, protect login credentials, use approved company systems, and follow established information-security procedures. Sensitive information must never be disclosed to unauthorized individuals. Applicable privacy and data-protection requirements, including GDPR requirements where relevant, must be followed.</p><p>Remote Work Expectations</p><p>The successful candidate will be expected to maintain reliable internet access, remain available through designated communication channels, manage assignments independently, meet established deadlines, and attend required virtual meetings or training. Employees should maintain a professional remote workspace and communicate promptly regarding technical issues, unclear instructions, or potential delays.</p><p>Performance Expectations</p><p>Performance may be evaluated based on:</p><ul><li>Data-entry accuracy and completeness.</li><li>Quality of administrative work.</li><li>Timeliness of assignments.</li><li>Accuracy of spreadsheets and databases.</li><li>Organization of electronic records.</li><li>Quality of document processing.</li><li>Professional communication.</li><li>Proper handling of confidential information.</li><li>Reliability and remote-work performance.</li></ul><p>The position emphasizes accuracy, organization, consistency, confidentiality, professionalism, and dependable completion of work .</p><p>Ideal Candidate</p><p>The ideal candidate is organized, dependable, accurate, and comfortable working with digital information. They enjoy structured administrative work and can maintain attention to detail while handling routine or repetitive assignments. Successful candidates should demonstrate strong computer skills, professional communication, good judgment, reliability, and a willingness to learn.</p><p><br></p><p><strong>Desired Candidate Profile</strong></p><ul><li>High school diploma, secondary school qualification, GED, or equivalent.</li><li>Basic to intermediate computer proficiency.</li><li>Good typing and data-entry skills.</li><li>Strong attention to detail and accuracy.</li><li>Good organizational and time-management abilities.</li><li>Ability to use spreadsheets, documents, databases, and email.</li><li>Ability to accurately review and maintain information.</li><li>Professional written communication skills.</li><li>Ability to follow detailed instructions and established procedures.</li><li>Ability to manage multiple responsibilities.</li><li>Ability to work independently in a remote environment.</li><li>Responsible approach to confidential information.</li><li>Previous experience in data entry, administrative assistance, office support, records management, clerical work, or virtual assistance is beneficial but may not be required.</li><li>Preferred Skills: Experience or familiarity with the following is advantageous: Microsoft Word, Excel, and Outlook Google Docs, Sheets, Drive, and Gmail CRM systems Database-management platforms Digital document-management systems Cloud-based office applications Calendar and scheduling tools Remote collaboration platforms</li><li>Key Skills & Competencies: Data Accuracy: Strong commitment to entering and maintaining complete and reliable information. Attention to Detail: Ability to identify errors, duplicate records, missing information, and inconsistencies. Organization: Ability to maintain orderly documents, spreadsheets, records, and administrative assignments. Computer Proficiency: Comfortable using office applications, databases, spreadsheets, and digital systems. Time Management: Ability to prioritize responsibilities and meet deadlines. Communication: Ability to communicate clearly and professionally with supervisors and colleagues. Confidentiality: Responsible handling of sensitive company and customer information. Reliability: Consistent attendance, responsiveness, and completion of assigned work. Independence: Ability to remain productive and accountable without constant supervision. Adaptability: Willingness to learn new systems, procedures, and workflows.</li></ul>
<p>Job Overview We are seeking a professional, friendly, and dependable Customer Service Specialist to join our team in a fully remote capacity. The successful candidate will serve as an important point of contact for customers, providing timely assistance, resolving questions and concerns, maintaining accurate customer records, and ensuring every interaction reflects a high standard of service. The ideal candidate is an excellent communicator who is patient, organized, solution-focused, and comfortable assisting customers through email, phone, live chat, and other digital communication channels . You should be able to work independently, manage multiple customer requests, and remain professional when handling challenging situations.</p><p>Key Responsibilities</p><p>Customer Support</p><ul><li>Respond promptly and professionally to customer questions through email, telephone, live chat, and other approved communication channels.</li><li>Provide accurate information regarding products, services, accounts, orders, company policies, and procedures.</li><li>Listen carefully to customer concerns and identify appropriate solutions.</li><li>Resolve routine customer complaints and service issues efficiently.</li><li>Escalate complex or sensitive cases to the appropriate department or supervisor.</li><li>Follow up with customers when necessary to ensure issues have been successfully resolved.</li><li>Maintain a friendly, respectful, and professional approach during every customer interaction.</li><li>Assist customers with account-related questions and basic troubleshooting.</li><li>Guide customers through company processes, online services, forms, or account procedures.</li><li>Help create a positive customer experience that encourages satisfaction and long-term loyalty.</li></ul><p>Email & Live Chat Support</p><ul><li>Monitor customer service inboxes and respond to incoming inquiries.</li><li>Manage multiple live-chat conversations while maintaining accuracy and professionalism.</li><li>Draft clear, concise, and helpful written responses.</li><li>Use approved templates when appropriate while personalizing responses to the customer's situation.</li><li>Maintain appropriate response times according to company service standards.</li><li>Route requests to other departments when specialized assistance is required.</li></ul><p>Customer Records & Data Entry</p><ul><li>Accurately document customer interactions in CRM or customer-management systems.</li><li>Create and update customer profiles and account information.</li><li>Record complaints, requests, resolutions, and follow-up actions.</li><li>Verify customer information before making authorized account changes.</li><li>Maintain complete and accurate service records.</li><li>Identify incorrect or incomplete customer information and update records when appropriate.</li><li>Protect customer information and maintain confidentiality at all times.</li></ul><p>Order & Account Support</p><p>Depending on business requirements, responsibilities may include:</p><ul><li>Assisting customers with order questions.</li><li>Providing order and delivery status information.</li><li>Processing authorized cancellations, returns, or exchanges.</li><li>Helping customers understand billing or invoice information.</li><li>Updating customer contact or account information.</li><li>Coordinating with operations, sales, billing, or fulfillment teams to resolve customer concerns.</li><li>Following established procedures for refunds, credits, or account adjustments.</li></ul><p>Key Competencies</p><ul><li>Communication: Communicates clearly, professionally, and respectfully with customers and colleagues.</li><li>Customer Focus: Demonstrates a genuine commitment to understanding customer needs and providing effective assistance.</li><li>Problem Solving: Evaluates customer concerns and identifies practical solutions within company guidelines.</li><li>Patience: Maintains professionalism when working with frustrated, confused, or dissatisfied customers.</li><li>Attention to Detail: Accurately records customer information and follows procedures carefully.</li><li>Time Management: Prioritizes inquiries effectively and maintains appropriate response times.</li><li>Adaptability: Learns new products, software, policies, and processes quickly.</li><li>Teamwork: Collaborates with other departments to resolve customer concerns.</li><li>Confidentiality: Handles customer and company information responsibly and securely.</li></ul><p>Typical Daily Activities</p><p>A typical workday may include reviewing incoming customer inquiries, answering emails, responding to live chats, handling telephone calls, updating customer accounts, investigating service issues, documenting conversations, following up on unresolved cases, and communicating with internal departments. The Customer Service Specialist may also participate in virtual team meetings, complete training activities, review updates to company policies or products, and provide feedback about recurring customer concerns.</p><p>Remote Work Requirements</p><p>Candidates should have:</p><ul><li>Reliable high-speed internet access.</li><li>A dependable computer suitable for remote customer service work.</li><li>A professional and reasonably quiet workspace.</li><li>Ability to participate in telephone and video meetings.</li><li>Reliable access to company communication systems during scheduled working hours.</li><li>Ability to maintain customer confidentiality while working remotely.</li><li>A headset or other communication equipment where required.</li></ul><p>Additional equipment may be provided depending on company policy.</p><p>Performance Expectations</p><p>Performance may be evaluated based on:</p><ul><li>Customer satisfaction.</li><li>Quality and accuracy of customer interactions.</li><li>Response and resolution times.</li><li>Number of inquiries successfully handled.</li><li>First-contact resolution where applicable.</li><li>Attendance and schedule adherence.</li><li>Accuracy of customer records.</li><li>Compliance with company policies and procedures.</li><li>Professional communication.</li><li>Effective escalation of complex customer issues.</li></ul><p>The emphasis should remain on delivering accurate, helpful, and professional customer service , rather than simply completing the highest possible number of interactions.</p><p>Working Hours</p><p>This is a remote position. Working hours may vary depending on business requirements and customer-support coverage. Candidates may be required to work:</p><ul><li>Full-time or part-time schedules.</li><li>Day or evening shifts.</li><li>Weekends or holidays where applicable.</li><li>Specific time-zone coverage depending on customer locations.</li></ul><p>Exact scheduling requirements will be discussed during the hiring process.</p><p><br></p><p><strong>Desired Candidate Profile</strong></p><ul><li>High school diploma or equivalent required; additional education or customer service training is an advantage.</li><li>Previous experience in customer service, call center support, retail, administration, hospitality, sales support, or a related position is preferred.</li><li>Excellent written and verbal communication skills.</li><li>Strong interpersonal and active-listening abilities.</li><li>Good computer and internet skills.</li><li>Comfortable using email, web-based applications, and customer-management systems.</li><li>Strong attention to detail and accurate data-entry skills.</li><li>Ability to remain professional and courteous when handling complaints.</li><li>Strong problem-solving and decision-making abilities.</li><li>Ability to manage multiple customer requests and priorities.</li><li>Ability to follow established policies and procedures.</li><li>Comfortable working independently in a remote environment.</li><li>Experience with the following is beneficial: CRM and customer-support software. Live-chat platforms. Email ticketing systems. Microsoft Office. Google Workspace. Order-management systems. E-commerce customer support. Call center or contact center environments. Basic technical troubleshooting. Customer complaint resolution. Remote collaboration platforms such as Microsoft Teams, Zoom, or Slack.</li></ul>
<p>Job Overview We are seeking a professional, friendly, and dependable Customer Service Specialist to join our team in a fully remote capacity. The successful candidate will serve as an important point of contact for customers, providing timely assistance, resolving questions and concerns, maintaining accurate customer records, and ensuring every interaction reflects a high standard of service. The ideal candidate is an excellent communicator who is patient, organized, solution-focused, and comfortable assisting customers through email, phone, live chat, and other digital communication channels . You should be able to work independently, manage multiple customer requests, and remain professional when handling challenging situations.</p><p>Key Responsibilities</p><p>Customer Support</p><ul><li>Respond promptly and professionally to customer questions through email, telephone, live chat, and other approved communication channels.</li><li>Provide accurate information regarding products, services, accounts, orders, company policies, and procedures.</li><li>Listen carefully to customer concerns and identify appropriate solutions.</li><li>Resolve routine customer complaints and service issues efficiently.</li><li>Escalate complex or sensitive cases to the appropriate department or supervisor.</li><li>Follow up with customers when necessary to ensure issues have been successfully resolved.</li><li>Maintain a friendly, respectful, and professional approach during every customer interaction.</li><li>Assist customers with account-related questions and basic troubleshooting.</li><li>Guide customers through company processes, online services, forms, or account procedures.</li><li>Help create a positive customer experience that encourages satisfaction and long-term loyalty.</li></ul><p>Email & Live Chat Support</p><ul><li>Monitor customer service inboxes and respond to incoming inquiries.</li><li>Manage multiple live-chat conversations while maintaining accuracy and professionalism.</li><li>Draft clear, concise, and helpful written responses.</li><li>Use approved templates when appropriate while personalizing responses to the customer's situation.</li><li>Maintain appropriate response times according to company service standards.</li><li>Route requests to other departments when specialized assistance is required.</li></ul><p>Customer Records & Data Entry</p><ul><li>Accurately document customer interactions in CRM or customer-management systems.</li><li>Create and update customer profiles and account information.</li><li>Record complaints, requests, resolutions, and follow-up actions.</li><li>Verify customer information before making authorized account changes.</li><li>Maintain complete and accurate service records.</li><li>Identify incorrect or incomplete customer information and update records when appropriate.</li><li>Protect customer information and maintain confidentiality at all times.</li></ul><p>Order & Account Support</p><p>Depending on business requirements, responsibilities may include:</p><ul><li>Assisting customers with order questions.</li><li>Providing order and delivery status information.</li><li>Processing authorized cancellations, returns, or exchanges.</li><li>Helping customers understand billing or invoice information.</li><li>Updating customer contact or account information.</li><li>Coordinating with operations, sales, billing, or fulfillment teams to resolve customer concerns.</li><li>Following established procedures for refunds, credits, or account adjustments.</li></ul><p>Key Competencies</p><ul><li>Communication: Communicates clearly, professionally, and respectfully with customers and colleagues.</li><li>Customer Focus: Demonstrates a genuine commitment to understanding customer needs and providing effective assistance.</li><li>Problem Solving: Evaluates customer concerns and identifies practical solutions within company guidelines.</li><li>Patience: Maintains professionalism when working with frustrated, confused, or dissatisfied customers.</li><li>Attention to Detail: Accurately records customer information and follows procedures carefully.</li><li>Time Management: Prioritizes inquiries effectively and maintains appropriate response times.</li><li>Adaptability: Learns new products, software, policies, and processes quickly.</li><li>Teamwork: Collaborates with other departments to resolve customer concerns.</li><li>Confidentiality: Handles customer and company information responsibly and securely.</li></ul><p>Typical Daily Activities</p><p>A typical workday may include reviewing incoming customer inquiries, answering emails, responding to live chats, handling telephone calls, updating customer accounts, investigating service issues, documenting conversations, following up on unresolved cases, and communicating with internal departments. The Customer Service Specialist may also participate in virtual team meetings, complete training activities, review updates to company policies or products, and provide feedback about recurring customer concerns.</p><p>Remote Work Requirements</p><p>Candidates should have:</p><ul><li>Reliable high-speed internet access.</li><li>A dependable computer suitable for remote customer service work.</li><li>A professional and reasonably quiet workspace.</li><li>Ability to participate in telephone and video meetings.</li><li>Reliable access to company communication systems during scheduled working hours.</li><li>Ability to maintain customer confidentiality while working remotely.</li><li>A headset or other communication equipment where required.</li></ul><p>Additional equipment may be provided depending on company policy.</p><p>Performance Expectations</p><p>Performance may be evaluated based on:</p><ul><li>Customer satisfaction.</li><li>Quality and accuracy of customer interactions.</li><li>Response and resolution times.</li><li>Number of inquiries successfully handled.</li><li>First-contact resolution where applicable.</li><li>Attendance and schedule adherence.</li><li>Accuracy of customer records.</li><li>Compliance with company policies and procedures.</li><li>Professional communication.</li><li>Effective escalation of complex customer issues.</li></ul><p>The emphasis should remain on delivering accurate, helpful, and professional customer service , rather than simply completing the highest possible number of interactions.</p><p>Working Hours</p><p>This is a remote position. Working hours may vary depending on business requirements and customer-support coverage. Candidates may be required to work:</p><ul><li>Full-time or part-time schedules.</li><li>Day or evening shifts.</li><li>Weekends or holidays where applicable.</li><li>Specific time-zone coverage depending on customer locations.</li></ul><p>Exact scheduling requirements will be discussed during the hiring process.</p><p><br></p><p><strong>Desired Candidate Profile</strong></p><ul><li>High school diploma or equivalent required; additional education or customer service training is an advantage.</li><li>Previous experience in customer service, call center support, retail, administration, hospitality, sales support, or a related position is preferred.</li><li>Excellent written and verbal communication skills.</li><li>Strong interpersonal and active-listening abilities.</li><li>Good computer and internet skills.</li><li>Comfortable using email, web-based applications, and customer-management systems.</li><li>Strong attention to detail and accurate data-entry skills.</li><li>Ability to remain professional and courteous when handling complaints.</li><li>Strong problem-solving and decision-making abilities.</li><li>Ability to manage multiple customer requests and priorities.</li><li>Ability to follow established policies and procedures.</li><li>Comfortable working independently in a remote environment.</li></ul><p>Preferred Skills</p><p>Experience with the following is beneficial:</p><ul><li>CRM and customer-support software.</li><li>Live-chat platforms.</li><li>Email ticketing systems.</li><li>Microsoft Office.</li><li>Google Workspace.</li><li>Order-management systems.</li><li>E-commerce customer support.</li><li>Call center or contact center environments.</li><li>Basic technical troubleshooting.</li><li>Customer complaint resolution.</li><li>Remote collaboration platforms such as Microsoft Teams, Zoom, or Slack.</li></ul><p>Training may be provided for company-specific products, systems, policies, and procedures.</p>
<h2 class="h5">Job description</h2>
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<p><b>About Four Seasons:</b></p><br><br><p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.<br>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p><br><br><br><br><p><b>About the location:</b></p><br><br>AMAALA is situated along Saudi Arabia’s northwest coast and is home to some of the most diverse natural environments. Marking a new chapter for comprehensive wellness tourism, Four Seasons Resort and Residences AMAALA at Triple Bay will feature 220 keys comprising of rooms and suites, as well as villas with their own private pools, and 26 branded residential villas, all thoughtfully designed to offer breathtaking bay and sea views. The resort will include a luxury spa nestled within its garden of tranquility and inspiration featuring a sculptured waterfall. The Organic Spa Garden will be a focal point and treatment experience set to stimulate the senses, offering extensive therapeutic remedies including halotherapy, cryotherapy, and advanced skin therapies. For fitness enthusiasts, the property will offer a bespoke collaboration with fitness trainer Harley Pasternak to seamlessly merge high-performance training with the limitless potential of Triple Bay’s 300 hectares (741 acres) of untouched hills, wadis, and beaches. The pristine terrain includes trails perfect for canyoning and exploring the rugged cliffs and valleys. Guests and residents can also take part in an array of guided hikes, mountain biking, and equestrian bridle trails, or work on their game at the spectacular 27-hole oceanfront golf course.<br><br><b>About the Role</b><br><span>We are seeking a skilled and motivated </span><b>Engineering Supervisor</b><span> to join the </span><b>pre-opening team</b><span> at </span><b>Four Seasons Resort and Residences AMAALA at Triple Bay</b><span>. Reporting to the </span><b>Director of Engineering,</b><span> you will assist in leading the Engineering team through the final stages of construction, testing, commissioning, operational setup, and the smooth transition into daily maintenance activities. You will be responsible for ensuring all systems and equipment meet Four Seasons’ standards of quality, efficiency, and safety, supporting both project readiness and ongoing operations.</span><b>What You Will Do</b><ul><li>Support the Engineering leadership team in reviewing technical specifications, MEP installations, and testing procedures to ensure compliance with operational standards.</li><li>Participate actively in inspections, snagging, commissioning, and system testing processes alongside contractors and consultants.</li><li>Supervise the handover of equipment, technical documentation, warranties, and asset tagging to ensure complete and accurate operational transitions.</li><li>Oversee the setup and data entry of the Computerized Maintenance Management System (Hotsos), including asset registration, preventive maintenance schedules, and task generation.</li><li>Coordinate closely with contractors and project teams to ensure timely rectification of defects, completion of punch lists, and successful system handovers.</li><li>Assist in setting up engineering workshops, storerooms, organizing tools, spare parts, and implementing energy monitoring systems.</li><li>Organize and supervise technical training for the engineering team on newly installed systems, such as HVAC, BMS, generators, elevators, and fire life safety equipment.</li><li>Maintain comprehensive records of commissioning certificates, inspection reports, service agreements, and compliance documentation.</li><li>Plan and oversee preventive maintenance activities for all critical equipment prior to and post-opening to ensure optimal operational reliability.</li><li>Conduct regular site walks and inspections to ensure all health, safety, and fire life safety standards are fully adhered to.</li><li>Coordinate with Housekeeping, Security, Food & Beverage, and other operational departments to ensure the resort’s technical readiness.</li><li>Manage and assign engineering tasks, ensuring efficient and timely responses to snagging items, maintenance requests, and last-minute project adjustments.</li><li>Transition into daily supervision of maintenance operations, including preventive maintenance programs, guest room repairs, public area maintenance, and emergency responses.</li><li>Promote a culture of safety, sustainability, and service excellence within the Engineering team through hands-on leadership and training.</li></ul><b>What You Bring</b><ul><li>A diploma or degree in<b>Engineering, Facilities Management, or a related technical field</b>.</li><li>Minimum<b>3 years of engineering experience</b> in luxury hotels, resorts, or large facilities, with<b>at least 2 years in a supervisory role</b>.</li><li>Strong technical knowledge in<b>mechanical, electrical, plumbing, HVAC, fire life safety systems, and energy management systems</b>.</li><li>Proven experience with<b>pre-opening activities</b> including commissioning, snagging, defect management, and system handover processes.</li><li>Familiarity with<b>CMMS platforms</b>, particularly<b>Hotsos</b>, and strong skills in asset and preventive maintenance management.</li><li>Excellent leadership, organizational, and problem-solving skills, with a proactive and detail-oriented approach.</li><li>Ability to perform under pressure in a dynamic pre-opening environment, adapt quickly to changes, and manage shifting operational priorities.</li><li>Fluency in<b>English</b> is required</li></ul><b>What We Offer</b><ul><li><b>Competitive salary in a tax-free environment.</b></li><li><b>Housing and transportation. </b></li><li><b>30 days of vacation plus public holidays.</b></li><li><b>Complimentary meals and uniform cleaning.</b></li><li><b>Medical and life insurance.</b></li><li><b>Employee Assistance Program and worldwide complimentary room nights.</b></li><li><b>Opportunities for growth and development.</b></li><li><b>Additional family benefits.</b></li></ul><b>Schedule & Hours</b><b>full-time</b><span><b>Localization Requirement</b></span><br><span>Supporting the Saudi nationalization scheme, we are looking forward to connecting with Saudi nationals who have a passion for engineering operations and technical excellence. Suitable candidates must be eligible to work in Saudi Arabia. Fluency in Arabic and English is essential.</span><br><br><br><br><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5">
Preferred candidate </h2>
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<b>Years of experience</b>
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2+ years </div>
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<b>Degree</b>
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Bachelor's degree / higher diploma </div>
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