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<p>As Front Office Manager at Mansard Riyadh, a Radisson Collection Hotel , you will lead the Front Office operation, ensuring every guest enjoys a seamless and sophisticated journey from arrival through departure. You will be responsible for creating warm, personalised, and memorable luxury experiences that reflect the Radisson Collection brand promise, while maintaining the highest standards of hospitality, operational excellence, and service quality. This role requires a guest-focused leader who is passionate about luxury hospitality, thrives in a refined urban luxury environment, and inspires the Front Office team to deliver exceptional service while driving operational efficiency and guest satisfaction.</p><p><b><br></b></p><p><b>What You'll Do</b></p><p>Front Office Operations Management</p><ul><li>Oversee all daily Front Office operations including Reception, Guest Services, Concierge, Bell Desk, and arrival/departure experiences.</li><li>Ensure smooth, efficient, and personalised guest journeys aligned with Radisson Collection luxury standards.</li><li>Maintain exceptional service delivery across every guest touchpoint.</li><li>Ensure operational readiness, continuous process improvement, and adherence to established Front Office procedures and service standards.</li></ul><p>Guest Experience &amp; Service Excellence</p><ul><li>Deliver personalised and memorable guest experiences that embody the Radisson Collection philosophy of exceptional luxury and local character.</li><li>Act as a visible ambassador of the hotel, building strong relationships with guests, VIPs, and long-stay residents.</li><li>Handle guest feedback, service recovery, and complaints professionally to ensure complete guest satisfaction.</li><li>Continuously identify opportunities to elevate the guest experience and exceed expectations.</li></ul><p>Team Leadership &amp; Development</p><ul><li>Recruit, train, coach, and develop a high-performing Front Office team.</li><li>Lead daily briefings, departmental meetings, coaching sessions, and performance reviews.</li><li>Foster a culture of accountability, collaboration, professionalism, and genuine hospitality.</li><li>Support employee engagement, succession planning, and continuous learning initiatives.</li></ul><p>Operational &amp; Commercial Performance</p><ul><li>Monitor Front Office performance against operational and guest satisfaction KPIs.</li><li>Drive upselling opportunities, room revenue optimisation, and loyalty programme enrolments.</li><li>Collaborate closely with Reservations, Revenue Management, Sales, Finance, and other operational departments.</li><li>Ensure effective workforce planning, scheduling, and productivity management.</li></ul><p>Systems, Standards &amp; Compliance</p><ul><li>Ensure accurate and efficient use of the Property Management System (PMS) and Front Office technologies.</li><li>Maintain compliance with Radisson Hotel Group brand standards, hotel policies, and operational procedures.</li><li>Ensure adherence to local regulations, health &amp; safety requirements, and security standards.</li><li>Support internal audits, quality assurance initiatives, and continuous operational improvements.</li></ul><p>Collaboration &amp; Luxury Guest Journey</p><ul><li>Partner closely with Housekeeping, Food &amp; Beverage, Engineering, Security, and other departments to deliver a seamless luxury guest experience.</li><li>Coordinate VIP arrivals, special occasions, group movements, and bespoke guest requests.</li><li>Contribute to creating a distinctive luxury hotel culture that reflects the elegance, heritage, and service excellence of Mansard Riyadh, a Radisson Collection Hotel.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Saudi National with 6 10+ years of progressive Front Office experience , including leadership roles Experience within luxury hotels, resorts, or lifestyle hospitality environments Strong understanding of Front Office operations, guest experience, and luxury service standards Previous experience in pre-opening or resort environments is highly desirable Excellent leadership, communication, and team development skills Strong problem-solving abilities with a guest-first mindset Experience with PMS systems and operational reporting Hospitality Management degree or relevant qualification preferred Ability to thrive in a remote resort environment with a hands-on leadership approach Ideal Profile: A passionate Saudi hospitality leader who combines strong operational expertise with a genuine commitment to creating exceptional guest experiences and developing local talent.</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>JOB SUMMARY Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.</p><p>CORE WORK ACTIVITIES Supporting Management of Front Desk Team Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Encourages and builds mutual trust, respect, and cooperation among team members. Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence. Ensures employee recognition is taking place on all shifts. Establishes and maintains open, collaborative relationships with employees.</p><p>Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. Develops specific goals and plans to prioritize, organize, and accomplish your work. Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. Strives to improve service performance. Collaborates with the Front Office Manager on ways to continually improve departmental service. Communicates a clear and consistent message regarding the Front Office goals to produce desired results. Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results. Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.</p><p>Ensuring Exceptional Customer Service Provides services that are above and beyond for customer satisfaction and retention. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Serves as a role model to demonstrate appropriate behaviors. Sets a positive example for guest relations. Displays outstanding hospitality skills. Empowers employees to provide excellent customer service. Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction. Provides feedback to employees based on observation of service behaviors. Handles guest problems and complaints effectively. Interacts with guests to obtain feedback on product quality and service levels.</p><p>Managing Projects and Policies Implements the customer recognition/service program, communicating and ensuring the process. Ensures compliance with all Front Office policies, standards and procedures. Monitors adherence to all credit policies and procedures to reduce bad debts and rebates.</p><p>Additional Responsibilities Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person. Analyzes information and evaluating results to choose the best solution and solve problems. Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. Functions in place of the Front Office Manager in his/her absence. Communicates critical information from pre- and post-convention meetings to the Front Office staff. Participates in department meetings.</p><p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.</p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p><br><p>Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.</p><br><br>Job Description<br><br><p>Because every arrival sets the tone for something extraordinary. As a&nbsp;<strong>Front Office agent,</strong>&nbsp;you are the first point of connection and the lasting impression—bringing the brand to life through intuitive service, genuine warmth, and attention to detail. Acting as a key liaison between guests and the resort, you ensure every interaction is seamless, personalized, and delivered with precision. From check-in to departure, you anticipate needs, resolve requests with confidence, and create a sense of belonging that transforms each stay into a memorable experience.</p><br><p><strong>Key Responsibilities:</strong></p><br><ul><li><p>Warmly&nbsp;welcome all guests with genuine enthusiasm and a personalized approach.</p><br></li><li>Build strong guest relationships through recognition, personalization, and preference tracking</li><li><p>Conduct efficient check-ins and check-outs, ensuring all required guest information is accurately&nbsp;recorded&nbsp;and profiles are updated.&nbsp;</p><br></li><li><p>Escort guests to their&nbsp;rooms,&nbsp;when necessary, especially VIPs, ensuring a smooth and informative transition into the hotel experience.&nbsp;</p><br></li><li><p>Process payments, handle deposits, issue keys, and explain room and hotel features.&nbsp;</p><br></li><li><p>Scan passports and IDs as per Saudi regulatory compliance and ensure CID reporting accuracy.&nbsp;</p><br></li><li><p>Recognize repeat and VIP guests,&nbsp;anticipate&nbsp;their needs, and tailor the interaction accordingly.&nbsp;</p><br></li><li><p>Provide&nbsp;accurate&nbsp;information about the hotel’s facilities, outlets, and local area&nbsp;happenings.&nbsp;</p><br></li><li><p>Proactively manage guest requests and resolve issues or complaints efficiently, ensuring feedback is logged and followed up in the&nbsp;appropriate systems.&nbsp;</p><br></li><li><p>Handle special requests before, during, and after stays, ensuring guests feel genuinely cared for.&nbsp;</p><br></li><li><p>Maintain effective communication with other departments (Housekeeping, Concierge, Engineering, F&amp;B, Reservations) to fulfill guest needs.&nbsp;</p><br></li><li><p>Maintain detailed shift handovers, ensuring seamless team transitions and continuity of guest service.&nbsp;</p><br></li><li><p>Attend daily briefings and remain informed on occupancy, arrivals, departures, events, and internal updates.&nbsp;</p><br></li><li><p>Operate the Property Management System confidently&nbsp;for all Front Office functions.&nbsp;</p><br></li><li><p>Manage the Reception email inbox professionally&nbsp;and timely.&nbsp;</p><br></li><li><p>Perform regular checks on registration cards, guest buckets, and ensure compliance with Data Quality Standards.&nbsp;</p><br></li><li><p>Monitor float accuracy, process currency exchanges, paid outs, and follow cash handling procedures.&nbsp;</p><br></li><li><p>Close cashier audits at shift end, ensuring alignment of balances and documentation.&nbsp;</p><br></li><li><p>Identify&nbsp;upselling opportunities across rooms, suites, F&amp;B outlets, and spa&nbsp;supporting revenue targets.&nbsp;</p><br></li><li><p>Enroll guests into loyalty programs such as ALL ACCOR, aiming to meet or exceed set conversion goals.&nbsp;</p><br></li><li><p>Uphold the privacy and confidentiality of all guest information.&nbsp;</p><br></li><li><p>Comply with&nbsp;the hotel’s credit policy and all SOPs related to cashiering and guest services.&nbsp;</p><br></li><li><p>Adhere to all Health, Safety &amp; Hygiene procedures,&nbsp;and be&nbsp;familiar with fire and emergency protocols.&nbsp;</p><br></li></ul><br>Qualifications<br><br><ul><li>Saudi National, Professional , polished, and confident in guest-facing environments</li><li>Energetic, adaptable, and able to thrive in a fast-paced environment</li><li>Strong written and verbal communication skill in English and Arabic</li><li>Ability to work cohesively with co-workers as part of a team</li><li>Ability to focus attention on guest needs, remaining calm and courteous at all times</li><li>Ability to promote positive relations with all guests&nbsp;</li><li>Able to exercise good judgment with difficult guests</li><li>Understanding and ability to work in a multi-cultural environment</li></ul><br>Additional Information<br><br><p>Your team and working environment:<br>In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture<br>Note: Customization may be included for any specific local or legislative requirements, such as work permits</p><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

Key Responsibilities:<br> - Welcome visitors and manage the front desk professionally. - Answer and direct phone calls and respond to general inquiries. - Schedule appointments and meeting rooms. - Handle mail, deliveries, filing, and data entry. - Maintain a clean and organized reception area. - Support administrative tasks across departments. - Monitor office supplies and coordinate maintenance requests. - Ensure excellent customer service while maintaining confidentiality.<br> Requirements:<br> - Diploma or Bachelor's degree. - Previous receptionist or administrative experience preferred. - Strong communication and organizational skills. - Proficiency in Microsoft Office. - Fluent in Arabic and English.

Company Description Al Khozama Hotel & Residences KAUST is located at the heart of King Abdullah University of Science and Technology in, Thuwal, Jeddah, offering easy access to the university, health centers, and nearby residential areas. The property provides a variety of accommodation options, dining venues, recreational amenities, and business facilities in a leading hub for scientific and technological education and research. Guests enjoy elegantly furnished rooms, suites, and luxury residences, designed to meet international hospitality standards with professional service, high hygiene, and a welcoming atmosphere. The hotel features diverse restaurants serving quality international cuisine, supported by a dedicated 5-star conference and banquet team for events of all sizes. A fully equipped gym and female-only spa offer modern fitness and relaxation experiences with advanced technologies. Role Description This is a full-time, on-site Hotel Front Office Waitress role based in Jeddah at Al Khozama Hotel & Residences KAUST. The role focuses on welcoming guests, providing attentive customer service in the lobby and dining areas, and ensuring a smooth and pleasant guest experience from arrival to departure. Daily tasks include taking food and beverage orders, serving meals and refreshments, coordinating with the kitchen and front office teams, and maintaining cleanliness and presentation in guest service areas. The Front Office Waitress will assist with guest inquiries, support check-in and check-out processes when needed, and handle any special requests or complaints in a professional manner. The role also involves adhering to safety, hygiene, and hotel service standards, and contributing to a warm, efficient, and guest-centered environment. Qualifications Strong customer service skills with a guest-first mindset, including the ability to handle inquiries, requests, and feedback professionally. Experience or familiarity with food & beverage and food service operations, including serving, order taking, and coordination with kitchen staff. Clear and courteous communication skills, with the ability to interact effectively with guests and colleagues; proficiency in English is preferred, additional languages are an advantage. Basic cooking or food preparation understanding is beneficial, especially for supporting simple food service tasks and explaining menu items. Prior experience in hotel, restaurant, or hospitality roles is an asset, ideally in a front office or guest-facing position. Ability to work flexible hours, including weekends and holidays, and to stand and move for extended periods. Knowledge of basic hygiene, safety, and food handling standards in a hospitality environment. High school diploma or equivalent; hospitality-related training or certification

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>JOB SUMMARY<br>Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.<br>CANDIDATE PROFILE&nbsp;<br>Education and Experience<br>• High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.<br>OR<br>• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.<br>CORE WORK ACTIVITIES<br>Supporting Management of Front Desk Team&nbsp;<br>• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.<br>• Encourages and builds mutual trust, respect, and cooperation among team members.<br>• Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.<br>• Ensures employee recognition is taking place on all shifts.<br>• Establishes and maintains open, collaborative relationships with employees.<br>Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals<br>• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.<br>• Develops specific goals and plans to prioritize, organize, and accomplish your work.<br>• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.<br>• Strives to improve service performance.<br>• Collaborates with the Front Office Manager on ways to continually improve departmental service.<br>• Communicates a clear and consistent message regarding the Front Office goals to produce desired results.<br>• Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results.<br>• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.<br>Ensuring Exceptional Customer Service&nbsp;<br>• Provides services that are above and beyond for customer satisfaction and retention.<br>• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.<br>• Serves as a role model to demonstrate appropriate behaviors.<br>• Sets a positive example for guest relations.<br>• Displays outstanding hospitality skills.<br>• Empowers employees to provide excellent customer service.<br>• Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.<br>• Provides feedback to employees based on observation of service behaviors.<br>• Handles guest problems and complaints effectively.<br>• Interacts with guests to obtain feedback on product quality and service levels.<br>Managing Projects and Policies<br>• Implements the customer recognition/service program, communicating and ensuring the process.<br>• Ensures compliance with all Front Office policies, standards and procedures.<br>• Monitors adherence to all credit policies and procedures to reduce bad debts and rebates.<br>Additional Responsibilities&nbsp;<br>• Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.<br>• Analyzes information and evaluating results to choose the best solution and solve problems.<br>• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.<br>• Functions in place of the Front Office Manager in his/her absence.<br>• Communicates critical information from pre- and post-convention meetings to the Front Office staff.<br>• Participates in department meetings.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We’re looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le Méridien. In joining Le Méridien, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> 2+ years </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

Description We are looking for people who have a passion to serve others! Working at the front desk means you are at the hub of the hotel, where you have with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive, and caring will make all the difference. If you enjoy engaging with others, have a winning personality, and have a high sense of responsibility, this role is perfect for you!<br>Responsibilities:As a Front Desk Clerk or Gallery Host - Front Desk, you have the responsibility to give our guests the best hospitality experience they can have by:Assisting guests efficiently, courteously, and professionally at all times Maintain a high level of service and hospitality. Promptly and effectively deal with guest concerns or issues and see that all are met to satisfaction in a timely manner. Post guest charges, collect payments, and follow all cash handling procedures as required by the management. Be knowledgeable of the hotel brand and various programs. Be a great communicator to various departments and management about guest comments and concerns. Respond quickly to incoming calls, lobby visitors, and team members needing front desk assistance. Have full knowledge of hotel safety and emergency procedures.<br>Why Hyatt Place? Our purpose is "we care for people so they can be their best."Care comes from a place of empathy and authentic human connection. We care by truly seeing people and getting to know them as unique individuals, so we can design and deliver personal experiences. We want to make a difference in the lives of all those we touch: colleagues, guests, owners, operators, community members, and shareholders. Being your best is about being your authentic self in each moment - engaged, fulfilled, and ready to take on the world.<br>Through our values, we put our dedication to care into action:<br>Respect is earned by being inclusive, valuing diverse points of view, and caring for people and your environment. Integrity means telling and accepting the truth, honoring your commitments, taking ownership, and acting with pride. Inclusion seeks to understand, encourage diverse viewpoints, and support each other to thrive. Empathy is achieved by truly listening, responding with compassion, and walking in the shoes of others. Experimentation "Be curious and continuously learn; experiment and generate new ideas to make things happen."Wellbeing prioritizes self-care. Use fun as fuel to build connections within your community.<br>You take pride in your work, the hotel, and your employer to make sure we exceed our guests’ expectations. If this is you, we want you to apply for this position now!

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We are seeking a professional and friendly Receptionist / Front Desk Agent to join our team in Jeddah, Saudi Arabia. As the first point of contact for our organization, you will play a crucial role in creating a positive and welcoming environment for visitors, clients, and employees.</p><p>Greet and direct visitors, ensuring a warm and professional welcome</p><p>Answer and manage incoming phone calls, emails, and other communications</p><p>Schedule appointments and maintain calendars for executives and meeting rooms</p><p>Perform administrative tasks such as data entry, filing, and document preparation</p><p>Coordinate with other departments to ensure smooth office operations</p><p>Manage incoming and outgoing mail and packages</p><p>Maintain a clean and organized reception area</p><p>Assist with basic office maintenance and supply inventory</p><p>Support other administrative staff as needed</p><p>Ensure security protocols are followed by monitoring visitor access</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Saudi nationality (as specified for this position)</li><li>Excellent verbal and written communication skills in both Arabic and English</li><li>Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)</li><li>Strong multitasking abilities and time management skills</li><li>Customer service orientation with a friendly and professional demeanor</li><li>High school diploma or equivalent (required)</li><li>Bachelor's degree in Hospitality Management or related field (preferred)</li><li>Previous experience as a receptionist or front desk agent (preferred)</li><li>Experience in hospitality or customer service industry (preferred)</li><li>Ability to work in a fast-paced environment while maintaining attention to detail</li><li>Excellent organizational skills and ability to prioritize tasks effectively</li><li>Adaptability and willingness to learn new skills and technologies</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We are seeking a professional and friendly Receptionist / Front Desk Agent to join our team in Jeddah, Saudi Arabia. As the first point of contact for our organization, you will play a crucial role in creating a positive and welcoming environment for visitors, clients, and employees. Greet and direct visitors, ensuring a warm and professional welcome Answer and manage incoming phone calls, emails, and other communications Schedule appointments and maintain calendars for executives and meeting rooms Perform administrative tasks such as data entry, filing, and document preparation Coordinate with other departments to ensure smooth office operations Manage incoming and outgoing mail and packages Maintain a clean and organized reception area Assist with basic office maintenance and supply inventory Support other administrative staff as needed Ensure security protocols are followed by monitoring visitor access</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Saudi nationality (as specified for this position)</li><li>Excellent verbal and written communication skills in both Arabic and English</li><li>Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)</li><li>Strong multitasking abilities and time management skills</li><li>Customer service orientation with a friendly and professional demeanor</li><li>High school diploma or equivalent (required)</li><li>Bachelor's degree in Hospitality Management or related field (preferred)</li><li>Previous experience as a receptionist or front desk agent (preferred)</li><li>Experience in hospitality or customer service industry (preferred)</li><li>Ability to work in a fast-paced environment while maintaining attention to detail</li><li>Excellent organizational skills and ability to prioritize tasks effectively</li><li>Adaptability and willingness to learn new skills and technologies</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>JOB SUMMARY<br>Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.<br>CANDIDATE PROFILE&nbsp;<br>Education and Experience<br>• High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.<br>OR<br>• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.<br>CORE WORK ACTIVITIES<br>Maintaining Guest Services and Front Desk Goals<br>• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.<br>• Develops specific goals and plans to prioritize, organize, and accomplish your work.<br>• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.<br>• Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.<br>• Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.<br>• Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.<br>Supporting Management of Front Desk Team<br>• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.<br>• Encourages and building mutual trust, respect, and cooperation among team members.<br>• Serving as a role model to demonstrate appropriate behaviors.<br>• Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.<br>• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.<br>• Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.<br>Ensuring Exceptional Customer Service&nbsp;<br>• Provides services that are above and beyond for customer satisfaction and retention.<br>• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.<br>• Responds to and handles guest problems and complaints.<br>• Sets a positive example for guest relations.<br>• Empowers employees to provide excellent customer service.<br>• Observes service behaviors of employees and provides feedback to individuals.<br>• Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.<br>• Ensures employees understand customer service expectations and parameters.<br>• Interacts with guests to obtain feedback on product quality and service levels.<br>• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.<br>Managing Projects and Policies<br>• Implements the customer recognition/service program, communicating and ensuring the process.<br>• Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.<br>• Supervises same day selling procedures to maximize room revenue and control property occupancy.<br>• Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.<br>• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.<br>Supporting Human Resource Activities&nbsp;<br>• Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.<br>• Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.<br>• Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.<br>• Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.<br>• Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.<br>• Participates in employee progressive discipline procedures.<br>Additional Responsibilities&nbsp;<br>• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.<br>• Analyzes information and evaluating results to choose the best solution and solve problems.<br>• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.<br>• Performs all duties at the Front Desk as necessary.<br>• Runs Front Desk shifts whenever necessary.<br>• Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> 5+ years </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Nationality"> <b>Nationality</b> </div> <div class="col is-9 p5" data-automation-id="data_Nationality"> Saudi Arabia </div> </div> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>JOB SUMMARY<br>Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.<br>CANDIDATE PROFILE&nbsp;<br>Education and Experience<br>• High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.<br>OR<br>• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.<br>CORE WORK ACTIVITIES<br>Maintaining Guest Services and Front Desk Goals<br>• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.<br>• Develops specific goals and plans to prioritize, organize, and accomplish your work.<br>• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.<br>• Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.<br>• Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.<br>• Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.<br>Supporting Management of Front Desk Team<br>• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.<br>• Encourages and building mutual trust, respect, and cooperation among team members.<br>• Serving as a role model to demonstrate appropriate behaviors.<br>• Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.<br>• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.<br>• Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.<br>Ensuring Exceptional Customer Service&nbsp;<br>• Provides services that are above and beyond for customer satisfaction and retention.<br>• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.<br>• Responds to and handles guest problems and complaints.<br>• Sets a positive example for guest relations.<br>• Empowers employees to provide excellent customer service.<br>• Observes service behaviors of employees and provides feedback to individuals.<br>• Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.<br>• Ensures employees understand customer service expectations and parameters.<br>• Interacts with guests to obtain feedback on product quality and service levels.<br>• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.<br>Managing Projects and Policies<br>• Implements the customer recognition/service program, communicating and ensuring the process.<br>• Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.<br>• Supervises same day selling procedures to maximize room revenue and control property occupancy.<br>• Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.<br>• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.<br>Supporting Human Resource Activities&nbsp;<br>• Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.<br>• Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.<br>• Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.<br>• Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.<br>• Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.<br>• Participates in employee progressive discipline procedures.<br>Additional Responsibilities&nbsp;<br>• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.<br>• Analyzes information and evaluating results to choose the best solution and solve problems.<br>• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.<br>• Performs all duties at the Front Desk as necessary.<br>• Runs Front Desk shifts whenever necessary.<br>• Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We’re looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le Méridien. In joining Le Méridien, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> 2+ years </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

Administrative Front Desk Coordinator Location: King Salman District, Riyadh, Saudi Arabia Employment Type: Full-Time About the Role A well-established organization with a longstanding presence in the Middle East and the United Kingdom, headquartered in King Salman District, Riyadh, and operating across the consultancy, advisory, real estate investment, and development sectors, is seeking a capable and professional Administrative Front Desk Coordinator to represent the organization and support its day-to-day administrative operations. As a key point of contact for clients, partners, and visitors, the selected candidate will serve as a direct representative of the organization’s name, values, and professional standards. The role requires excellent communication skills, sound judgment, confidence in handling different situations, and a polished professional presence. Key Responsibilities Serve as the first point of contact for clients, partners, visitors, and incoming inquiries. Welcome and assist guests while maintaining a professional and positive environment. Manage incoming calls, emails, correspondence, couriers, and deliveries. Coordinate meeting rooms, appointments, visitor schedules, and internal meetings. Provide administrative and clerical support to management and different departments. Prepare, organize, scan, and maintain documents, records, and files. Assist with reports, letters, presentations, and other business documentation. Coordinate office supplies, stationery, and general office requirements. Liaise professionally with clients, vendors, service providers, and external stakeholders. Support the organization of meetings, events, and corporate activities. Maintain the reception and common areas to a high professional standard. Handle sensitive and confidential information with discretion. Represent the organization professionally and demonstrate sound judgment when dealing with different situations. Perform additional administrative and coordination duties as required. Qualifications & Requirements Diploma or Bachelor’s degree in Business Administration, Office Management, or a related field. Previous experience in administration, reception, front desk coordination, customer service, or a similar role is preferred. Excellent communication and interpersonal skills. Strong command of Arabic and English, both written and spoken. Proficiency in Microsoft Office, particularly Word, Excel, Outlook, and Power Point. Strong organizational and multitasking abilities. Professional appearance, attitude, and communication style. Ability to interact confidently and professionally with clients, senior management, and external stakeholders. Good judgment and the ability to handle different situations calmly and professionally. High level of discretion, confidentiality, and attention to detail. Key Competencies Professional communication Client & visitor relations Administrative coordination Sound judgment & problem-solving Organization & time management Attention to detail Professionalism & discretion Teamwork & collaboration

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><span><strong><span><span><span>Find Your Shangri-La in Shangri-La&nbsp;</span></span></span></strong></span></span></p><br><br> <br> <p><span><span><strong><u><span><span><span>Shangri-La Jeddah</span></span></span></u></strong></span></span></p><br><br> <br> <p><span><span>Anchored on the new Jeddah Waterfront along the shores of the Red Sea, Shangri-La Jeddah sets a new standard for luxury in the city. Floor-to-ceiling windows throughout the hotel invite the outdoors in, and the stylish interiors reflect the endless blue of the sea and sandy beaches right outside. A dedicated Kids Club and supervised play area provides the canvas for families to create unforgettable memories, while innovative dining concepts promise to satisfy the most refined palates.</span></span></p><br><br> <br> <ul> <li><span><span><span>203 stylish rooms and suites plus 17 luxury serviced apartments.</span></span></span></li> <li><span><span><span>5 restaurants and lounges, including the legendary Shang Palace</span></span></span></li> <li><span><span><span>Convenient for Jeddah’s popular landmarks and Red Sea Mall</span></span></span></li> <li><span><span><span>116 privately owned Burj Assila Residences. They also have access to The Wellness Club facilities.&nbsp;</span></span></span></li> </ul> <br> <p><span><span><strong><u><span><span><span>Job Summary:</span></span></span></u></strong></span></span></p><br><br> <br> <p><span><span><span>To be responsible for the delivery of services to guests within Front Office areas in a friendly and courteous manner. &nbsp;Performs efficiently, courteously, and professionally, always maintains a high standard of service and hospitality and provides guest services, handles the setup of daily reservations and check-in and check –out guests.</span></span></span></p><br><br> <br> <p><span><span><strong><u><span><span><span>As a Front Office Agent, we rely on you to,</span></span></span></u></strong></span></span></p><br><br> <br> <ul> <li><span><span><span>To have knowledge of the operational systems at Front Office. </span></span></span></li> <li><span><span><span>To have knowledge of Shangri‐La’s standard operating policies and procedures</span></span></span></li> <li><span><span><span>Be well versed with the daily arrival and the type of arrival guests. Eg, Return guest, Shangri-La Circle, VIP etc. </span></span></span></li> <li><span><span><span>Ensures all amenities are in room prior to guest arrival. </span></span></span></li> <li><span><span><span>Assists in solving guest problems and concerns, always takes the opportunity to exceed Guest expectations.</span></span></span></li> <li><span><span><span>Responds to all manners of inquiries regarding hotel facilities and room features. </span></span></span></li> <li><span><span><span>Provides courteous service and responds promptly to guest requests and complaints. </span></span></span></li> <li><span><span><span>Processes all guest registrations promptly and efficiently. </span></span></span></li> <li><span><span><span>Stays up to date on room rates, package discounts with the coordination of other concerned departments.</span></span></span></li> </ul> <br> <p><span><span><strong><u><span><span><span>What we are Looking For:</span></span></span></u></strong></span></span></p><br><br> <br> <ul> <li><span><span><span>At least 1 year working experience in hotel</span></span></span></li> <li><span><span><span>Ability to work long hours and shift</span></span></span></li> <li><span><span><span>Communicates and writes with fluency in English (as well as the Arabic language)</span></span></span></li> <li><span><span><span>Pleasant, friendly, and cheerful attitude</span></span></span></li> <li><span><span><em>This Position is for Saudi Nationals Only</em></span></span></li> </ul> <br> <p><span><strong><span>Why Join Us:</span></strong></span></p><br><br> <br> <ul> <li><span>A workplace that values your passion and supports self-realization and personal growth.&nbsp;</span></li> <li><span>Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills.&nbsp;</span></li> <li><span>Competitive benefits, recognition programs, and colleague stay/travel perks that reward your contribution and dedication.&nbsp;</span></li> <li><span>Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive.</span></li> </ul> <br> <p><span>We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes.</span></p><br><br> <p><span>We appreciate your interest in joining us. Please note that only successful candidates will be contacted.</span></p><br><br> <br> <br> <p><span><span><span><span>Anchored on the new Jeddah Waterfront along the shores of the Red Sea, Shangri-La Jeddah sets a new standard for luxury in the city. Floor-to-ceiling windows throughout the hotel invite the outdoors in, and the stylish interiors reflect the endless blue of the sea and sandy beaches right outside. A dedicated Kids Club and supervised play area provide the canvas for families to create unforgettable memories, while innovative dining concepts promise to satisfy the most refined palates.</span></span></span></span></p><br><br> <br> <br><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>JOB SUMMARY<br>Entry level management position that is responsible for leading and assisting with the successful completion of daily shift requirements. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Strives to ensure guest and employee satisfaction and achieve the operating budget. Assists in completing financial and administrative responsibilities.<br>CANDIDATE PROFILE&nbsp;<br>Education and Experience<br>• High school diploma or GED; 1 year experience in the guest services, front desk, or related professional area.<br>OR<br>• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.<br>CORE WORK ACTIVITIES<br>Supporting Management of Front Desk Team&nbsp;<br>• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.<br>• Encourages and building mutual trust, respect, and cooperation among team members.<br>• Serves as a role model to demonstrate appropriate behaviors.<br>• Understands employee positions well enough to perform duties in employees' absence.<br>• Handles employee questions and concerns.<br>• Supports all areas of the Front Office in the absence of the Front Office or Front Desk Manager.<br>• Supports daily Front Desk shift operations.<br>Supporting Progress Toward Guest Services and Front Desk Goals<br>• Supports day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.<br>• Develops specific goals and plans to prioritize, organize, and accomplish your work.<br>• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.<br>• Participates in department meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.<br>• Strives to improve service performance.<br>• Observes staffing levels to ensure that guest service, operational needs and financial objectives are met.<br>• Supports training of staff on adherence to all credit policies and procedures to reduce bad debts and rebates.<br>• Supports same day selling procedures to maximize room revenue and property occupancy.<br>• Understands the impact of Front Desk operations on the overall property financial goals and objectives.<br>Ensuring Exceptional Customer Service&nbsp;<br>• Provides services that are above and beyond for customer satisfaction and retention.<br>• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.<br>• Sets a positive example for guest relations.<br>• Encourages employees to provide excellent customer service within guidelines.<br>• Handles guest problems and complaints seeking assistance from supervisor as necessary.<br>• Interacts with guests to obtain feedback on product quality and service levels.<br>Supporting Projects and Policies<br>• Supports implementation of customer recognition/service programs, communicating and ensuring the process.<br>• Assists in the review of comment cards and guest satisfaction results with employees.<br>• Ensures employees have the proper supplies and uniforms.<br>• Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and aid in problem resolution.<br>Supporting Handling of Human Resource Activities<br>• Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.<br>• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.<br>• Provides feedback to individuals based on observation of service behaviors.<br>• Participates in an ongoing employee recognition program.<br>• Supports training when appropriate.<br>• Participates in the employee performance appraisal process.<br>Additional Responsibilities&nbsp;<br>• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.<br>• Analyzes information and evaluating results to choose the best solution and solve problems.<br>• Informs and/or updating the executives, the peers and the subordinates on relevant information in a timely manner.<br>• Performs all duties at the Front Desk as necessary.<br>• Understands the functions of the Bell Staff, Switchboard and Concierge/Guest Services operations.<br>• Complies with loss prevention policies and procedures.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. <br>Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.<br>Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.<br>In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> 2+ years </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><b><span><span><span><span><span>Role: Front Desk Officer - Receptionist&nbsp;</span></span></span></span></span></b><br><b><span><span><span><b><span><span><span><span><span>Location: Jeddah, KSA</span></span></span></span></span></b></span></span></span></b><br><br>Fast Fit EMS Fitness, the market leader and largest provider of EMS services in Saudi Arabia, is seeking dedicated Receptionists and Customer Service Representatives to join our team. With 11 branches across Jeddah, Riyadh, and Khobar, we offer a dynamic work environment and numerous benefits for our employees.<br><br></span><p>About Us:<br></p><br><p>Founded in 2019, Fast Fit EMS Fitness has rapidly grown to become a prominent name in the fitness industry. Our commitment to excellence and innovation has led to the expansion of 11 clubs in major cities across Saudi Arabia. We take pride in offering top-tier EMS training and fostering career growth opportunities for our employees.<br></p><br><p><b>Responsibilities</b>:<br></p><br><span><span><span><span>·</span></span>Customer Reception: Greet visitors and clients warmly and direct them to their desired location within the facility.<br></span> <span> <span> <span>·</span></span>Providing Information: Offer basic information about the products or services provided and answer any inquiries clients may have.<br></span> <span> <span> <span>·</span></span>Directing Phone Calls: Route incoming calls to the appropriate departments within the facility and handle simple inquiries over the phone.<br></span> <span> <span> <span>·</span></span>Handling Complaints: Address complaints professionally, striving to resolve them promptly or directing them to the appropriate person.<br></span> <span> <span> <span>·</span></span>Scheduling Appointments: Organize the schedule for pre-booked appointments to ensure no overlaps.<br></span> <span> <span> <span>·</span></span>Problem-Solving: Work to resolve any issues clients may face related to the services or products offered.<br></span> <span> <span> <span>·</span></span>Offering Additional Assistance: Provide extra help to clients by guiding them around the facility or advising on product choices.<br></span> <span> <span> <span>·</span></span>Maintaining a Positive Work Environment: Contribute to a positive work environment by interacting politely and professionally with clients and colleagues.</span></span><br><span><span><span><span><span><span>If you are excited about joining the beauty and fitness industry and eager to make a positive impact, we want to hear from you!</span></span></span></span></span></span><br><br><br><span>Requirements</span><ul><li><span>High school diploma or equivalent<br></span></li><li><span>Previous experience in customer service or front desk roles (fitness or hospitality preferred)<br></span></li><li><span>Friendly, professional, and confident communication skills<br></span></li><li><span>Ability to handle member inquiries, registrations, and basic sales</span><br></li><li><span>Basic computer skills (booking systems, MS Office, or CRM software)<br></span></li><li><span>Presentable appearance and positive attitude<br></span></li></ul><br><span>Benefits</span><ul><li><span>Competitive salaries, benefits, and incentives<br></span></li><li><span>Comprehensive health coverage<br></span></li><li><span>Exceptional work environment<br></span></li><li><span>Specialized training<br></span></li><li><span>Career growth opportunities<br></span></li><li><span>Opportunities on a global level<br></span></li><li><span>30 days of paid annual leave<br></span></li></ul><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><b><span><span><span><span><span>Role: Front Desk Officer - Receptionist&nbsp;</span></span></span></span></span></b><br><b><span><span><span><b><span><span><span><span><span>Location: Riyadh, KSA</span></span></span></span></span></b></span></span></span></b><br><br>Fast Fit EMS Fitness, the market leader and largest provider of EMS services in Saudi Arabia, is seeking dedicated Receptionists and Customer Service Representatives to join our team. With 11 branches across Jeddah, Riyadh, and Khobar, we offer a dynamic work environment and numerous benefits for our employees.<br><br></span><p>About Us:<br></p><br><p>Founded in 2019, Fast Fit EMS Fitness has rapidly grown to become a prominent name in the fitness industry. Our commitment to excellence and innovation has led to the expansion of 11 clubs in major cities across Saudi Arabia. We take pride in offering top-tier EMS training and fostering career growth opportunities for our employees.<br></p><br><p><b>Responsibilities</b>:<br></p><br><span><span><span><span>·</span></span>Customer Reception: Greet visitors and clients warmly and direct them to their desired location within the facility.<br></span> <span> <span> <span>·</span></span>Providing Information: Offer basic information about the products or services provided and answer any inquiries clients may have.<br></span> <span> <span> <span>·</span></span>Directing Phone Calls: Route incoming calls to the appropriate departments within the facility and handle simple inquiries over the phone.<br></span> <span> <span> <span>·</span></span>Handling Complaints: Address complaints professionally, striving to resolve them promptly or directing them to the appropriate person.<br></span> <span> <span> <span>·</span></span>Scheduling Appointments: Organize the schedule for pre-booked appointments to ensure no overlaps.<br></span> <span> <span> <span>·</span></span>Problem-Solving: Work to resolve any issues clients may face related to the services or products offered.<br></span> <span> <span> <span>·</span></span>Offering Additional Assistance: Provide extra help to clients by guiding them around the facility or advising on product choices.<br></span> <span> <span> <span>·</span></span>Maintaining a Positive Work Environment: Contribute to a positive work environment by interacting politely and professionally with clients and colleagues.</span></span><br><span><span><span><span><span><span>If you are excited about joining the beauty and fitness industry and eager to make a positive impact, we want to hear from you!</span></span></span></span></span></span><br><br><br><span>Requirements</span><ul><li><span>High school diploma or equivalent<br></span></li><li><span>Previous experience in customer service or front desk roles (fitness or hospitality preferred)<br></span></li><li><span>Friendly, professional, and confident communication skills<br></span></li><li><span>Ability to handle member inquiries, registrations, and basic sales</span><br></li><li><span>Basic computer skills (booking systems, MS Office, or CRM software)<br></span></li><li><span>Presentable appearance and positive attitude<br></span></li></ul><br><span>Benefits</span><ul><li><span>Competitive salaries, benefits, and incentives<br></span></li><li><span>Comprehensive health coverage<br></span></li><li><span>Exceptional work environment<br></span></li><li><span>Specialized training<br></span></li><li><span>Career growth opportunities<br></span></li><li><span>Opportunities on a global level<br></span></li><li><span>30 days of paid annual leave<br></span></li></ul><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

Company Description Saudi Union Facility Management is a Saudi company providing integrated facility management solutions across the Kingdom of Saudi Arabia. The company delivers comprehensive services that enhance operational efficiency, service quality, and customer experience across diverse facilities and sectors. Its service portfolio includes operations and maintenance, cleaning and hygiene, hospitality, food and beverage, security, landscaping, pest control, laundry, logistics, and preventive and corrective maintenance. Through qualified teams and tailored solutions, Saudi Union Facility Management is committed to operational excellence, safety, reliability, sustainability, and high-quality service delivery that meets the evolving needs of clients.<br>Role Description This full-time Receptionist role is an on-site position based in Riyadh, Saudi Arabia. The Receptionist is responsible for welcoming visitors, managing front desk operations, handling incoming calls, and directing inquiries to the appropriate departments. Daily tasks include scheduling and confirming appointments, maintaining visitor logs, and ensuring the reception area is organized and presentable. The role also involves performing basic clerical duties such as managing mail, preparing documents, and supporting administrative processes. The Receptionist collaborates with other team members to provide professional customer service and support smooth facility operations.<br>Qualifications<br> Candidates should possess strong Receptionist Duties and Clerical Skills, including managing front desk processes and basic administrative tasks. Candidates should possess excellent Phone Etiquette and Communication skills to handle calls and interact with visitors and colleagues professionally. Candidates should possess solid Customer Service skills to provide courteous, timely, and helpful support to clients, guests, and internal teams. Proficiency in MS Office and basic computer skills is beneficial. Prior experience in reception, administration, or facility management environments is an advantage. High school diploma or equivalent required; additional certification in office administration or customer service is a plus. Ability to communicate effectively in English; Arabic language skills are highly beneficial.

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>JOB SUMMARY Responsible for the management of all aspects of the Front of House functions including Doorman, Bellman, Bell Captain, Concierge Agent, Guest Relations Agent, Front Desk Agent, Matrix Coordinator, Club Concierge, Club Attendants and Learning Coaches, in accordance with hotel standards. Directs, implements and maintains a service and management philosophy that serves as a guide to respective staff. Responsible for developing and maintaining the acknowledgment of all guests visiting the location. Ensures all departments are aware of all guests needs and information prior to arrival that will lead to a unique, memorable and personal stay.</p><p>CORE WORK ACTIVITIES</p><p>Maintaining Front of House Goals</p><p>Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. Develops specific goals and plans to prioritize, organize, and accomplish your work. Keeps front of house team focused on the critical components of operations to drive guest satisfaction and the desired financial results. Handles complaints, settles disputes, and resolves grievances and conflicts, or otherwise negotiates with others. Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met. Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results. Understands the impact of department s operations on the overall property financial goals and objectives and manages to achieve or exceed goals. Maintains knowledge of room availability and rates and suggestively sells. Reviews previous night's no-shows and ensures appropriate billing. Reviews the arrival report for accuracy and completeness. Checks printed registration cards against information on arrival report; rectifies any deficiencies with respective personnel. Maintains complete knowledge of property features and services, including hours of operations, hotel restaurant concepts, menu price range, dress code and ambience, hotel room types, numbers, hotel top repeat guests, rate programs, packages and scheduled daily events and activities.</p><p>Managing Front of House Team</p><p>Supervises all areas of the Front of House. Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Encourages and building mutual trust, respect, and cooperation among team members. Serving as a role model to demonstrate appropriate behaviors. Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence. Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. Ensures staff is knowledgeable about rates, packages and promotions available. Ensures all cashiering procedures comply with accounting policies and standards.</p><p>Ensuring Exceptional Customer Service</p><p>Provides services that are above and beyond for customer satisfaction and retention. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Responds to and handles guest problems and complaints. Sets a positive example for guest relations. Empowers employees to provide excellent customer service. Observes service behaviors of employees and provides feedback to individuals. Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction. Ensures employees understand customer service expectations and parameters. Interacts with guests to obtain feedback on product quality and service levels. Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Monitors the check-in/check-out process, ensuring agreement to hotel standards; anticipates critical situations and assists to process the guest expediently. Anticipates sold-out situations and number of rooms overbooked. Locates alternative accommodations for guests and "walk" guests, following hotel policies and procedures. Works closely with Housekeeping management to ensure accurate status of each room, readiness of rooms for check-in and to report guest concerns.</p><p>Managing Projects and Policies</p><p>Implements the customer recognition/service program, communicating and ensuring the process. Supervises same day selling procedures to maximize room revenue and control property occupancy. Supervises daily shift operations and ensures compliance with all policies, standards and procedures. Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.</p><p>Supporting Human Resource Activities</p><p>Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. Solicits employee feedback, utilizes an open door policy and reviews employee satisfaction results to identify and address employee problems or concerns. Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources. Assists as needed in the interviewing and hiring of employee team members with the appropriate skills. Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job. Participates in employee progressive discipline procedures.</p><p>Additional Responsibilities</p><p>Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Analyzes information and evaluating results to choose the best solution and solve problems. Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. Participates in departmental meetings and continually communicates a clear and consistent message regarding the front of house goals to produce desired results.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph">High school diploma or GED; 4 years experience in the guest services, front desk, or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; 2 years experience in the guest services, front desk, or related professional area.</p></section>

<p>To manage all activities relevant to the Front Desk such as the reception, check in / out, cashiering, foreign exchange and assisting guest with inquiries.</p><p><b><br></b></p><p><b>Key Roles &amp; Responsibilities</b></p><ul><li>Register and room all guest arrivals according to established procedures</li><li>Perform check in, check out and room change procedures and ensure all data are accurately entered into the hotel system</li><li>Maintain cashier float and ensure accurate daily report of all money received</li><li>Cash hotel guests personal and assist with currency exchange</li><li>Keep updated of all modifications to accounting policies and procedures</li><li>Attend to guests request of using the service of safety box at all times</li><li>Knowledgeable of all special promotion procedures for programs such as Seasonal Packages, Frequent Flyers Programs, and also Hotels Group Loyalty programs</li><li>Attend to guest s complaints, inquiries and requests, refer problems to supervisor/Assistant Manager if he/she unable to assist</li><li>Ensure that the guests depart the hotel with a positive impression of hotel service</li><li>Perform the audit balances and prepare all reports for audit in an orderly fashion</li><li>When on night shift, check night report, prepare morning report and prepare all necessary forms for guest arrivals</li><li>Maintain comprehensive knowledge of standard reservation procedures</li><li>Maintain exemplary department standards of behavior and appearance and attitude</li><li>Ensure front desk work area is kept clean and in an orderly state at all times</li><li>Is fully aware of the Credit policy</li><li>Adhere to policies and procedures</li><li>Perform related duties and special projects assigned</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Saudi National</p><p>Strong written and verbal communication skill in English and Arabic</p><p>Able to develop rapport with and gain support from Colleagues and Management staff</p><p>Ability to work cohesively with co-workers as part of a team</p><p>Ability to focus attention on guest needs, remaining calm and courteous at all times</p><p>Ability to promote positive relations with all guests and patrons</p><p>Able to exercise good judgment with difficult guests</p><p>Understanding and ability to work in a multi-cultural environment</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>POSITION SUMMARY Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.</p><p>Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns.</p><p>Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets.</p><p>Welcome and acknowledge guests; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards.</p><p>Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><h2>PREFERRED QUALIFICATIONS</h2><ul><li>Education: High school diploma or G.E.D. equivalent.</li><li>Related Work Experience: At least 1 year of related work experience.</li><li>Supervisory Experience: At least 1 year of supervisory experience.</li><li>License or Certification: None</li></ul><p></p></section>