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<span><br>JOB SUMMARY<br>Responsible for assisting in the execution of daily operations activities at the property, including Culinary, Food and Beverage, and Front Office Position directs and works with employees to carry out guest arrival and departure procedures and to maintain the property’s cleanliness standards. Strives to ensure guest and employee satisfaction and achieve the operating budget.<br>CANDIDATE PROFILE <br>Education and Experience<br>• High school diploma or GED; 3 years experience in the guest services, front desk, housekeeping, or related professional area.<br>CORE WORK ACTIVITIES<br>Supporting the Management of Operations Activities<br>• Runs and reviews critical information contained in operations reports.<br>• Monitors food hygiene and food service standards.<br>• Conducts daily checks of food and beverage supplies and cleanliness of supplies.<br>• Monitors bookings of private rooms at the property.<br>• Operates all department equipment as necessary and reporting malfunctions.<br>• Coordinates with Executive Chef regarding food presentation at the property.<br>• Liaises with Front Office Manager regarding arrival and departure of guests.<br>• Ensures employees have the proper supplies and uniforms.<br>• Understands and complies with loss prevention policies and procedures.<br>Contributing Information to Support Managing to Budget<br>• Supervises<br>same day selling procedures to maximize room revenue and property occupancy.<br>• Verifies accuracy of room rates to maximize revenue opportunities<br>• Uses budgets, operating statements and payroll progress reports as needed to assist in the management of the property Operations.<br>• Participates in the management of departmental controllable expenses to achieve or exceed budgeted goals.<br>• Understands the impact of Operations on the overall property financial goals and objectives.<br>Providing for and Managing the Guest Experience<br>• Participates as needed in the investigation of employee and guest accidents.<br>• Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences.<br>• Sets a positive example for guest relations.<br>• Interacts with guests to obtain feedback on product quality and service levels; effectively responds to and handles guest problems and complaints<br>• Assists in the review of comment cards and guest satisfaction results with employees.<br>• Identifies improvement opportunities in the standards of service and prestige of the property and brand.<br>Managing and Conducting Human Resources Activities<br>• Trains staff and monitors adherence to all relevant policies and procedures.<br>• Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.<br>• Observes service behaviors of employees and providing feedback to individuals; continuously striving to improve service performance.<br>• Empowers employees to provide excellent customer service within guidelines.<br>• Participates as needed in the interviewing and hiring of operations employee team members with the appropriate skills.<br>• Uses all available on the job training tools for employees; supervising on-going training initiatives and conducting training when appropriate.<br>• Communicates performance expectations employees in accordance with job descriptions for each position.<br>• Participates in the employee performance appraisal process, giving feedback to Operations Managers on individual employee performance issues.<br>• Coaches, counsels and encourages employees.<br>• Participates in employee progressive disciplinary procedures as required.<br>• Participates in an ongoing employee recognition program.<br>• Assists as needed in utilizing the Labor Management System to effectively schedule to business demands and for tracking of employee time and attendance.<br>• Assists in performing the payroll function.<br>• Oversees daily shift operations and ensures compliance with all policies, standards and procedures.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. <br>Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.<br>Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.<br>In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5">
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No experience required </div>
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Bachelor's degree / higher diploma </div>
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<p>The jobs in this level are responsible for providing the required services to guests to ensure that their needs are met and the hotel is running smoothly. Participates in the implementation of Hospitality policies, and procedures to ensure all relevant procedural/legislative requirements are fulfilled. Supervises the day to day operations of Hospitality providing some guidance in facilitating related professional work processes in order to achieve high performance standards. Supervises the activities and work of subordinates to ensure that all work within a specific area of the Hospitality is carried out in an efficient manner. Supervises the process for assisting guests during check in and orientation with regards to hotel facilities. Provides advise to the guests whenever needed with regards to hotel facilities and any other queries to ensure that guests are satisfied and requirements are met. Manages the concerned area (reception/floor) work flow to ensure the effective and smooth running of operations. Assists in training the front desk and workers to ensure their capabilities and skills are developed. Ensures that the housekeeping activities adhere to the health and safety codes.</p><p><strong>Desired Candidate Profile</strong></p><p>Education Diploma degree in Administration or Hospitality. Experience 2-4 years of related experience Skills Business Acumen Level 2 English Language Level 2 IT & Computer Literacy Level 1 Quality Orientation Level 1 Health & Safety Awareness - Level 1 Competencies Committed to Dallah Level 2 Customer Service Orientation Level 2 Developing Others Level 1 Teamwork Level 1 Initiative Level 2</p>
<p><b>JOB SUMMARY</b></p><p><br></p><p> Responsible for the daily shift operations of Housekeeping, Recreation/Health Club and, if applicable, Laundry. Directs and works with employees to ensure property guestrooms, public space and employee areas are clean and well maintained. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget.</p><p>CORE WORK ACTIVITIES</p><p>Managing Housekeeping Operations</p><ul><li>Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.</li><li>Works effectively with the Engineering department on guestroom maintenance needs.</li><li>Supervises the property general cleaning schedule.</li><li>Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.</li><li>Inventories stock to ensure adequate supplies.</li><li>Supervises daily Housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures.</li><li>Assists in the ordering of guestroom supplies, cleaning supplies and uniforms.</li><li>Supports and supervises an effective inspection program for all guestrooms and public space.</li><li>Communicates areas that need attention to staff and follows up to ensure understanding.</li><li>Ensures all employees have proper supplies, equipment and uniforms.</li></ul><p>Managing Departmental Costs</p><ul><li>Participates in the management of the department s controllable expenses to achieve or exceed budgeted goals.</li><li>Understands the impact of department s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.</li><li>Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.</li></ul><p>Ensuring Exceptional Customer Service</p><ul><li>Responds to and handles guest problems and complaints.</li><li>Strives to improve service performance.</li><li>Empowers employees to provide excellent customer service.</li><li>Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.</li></ul><p>Conducting Human Resources Activities</p><ul><li>Participates as needed in the investigation of employee accidents.</li><li>Supervises staffing levels to ensure that guest service, operational needs, and financial objectives are met.</li><li>Ensures employees understand expectations and parameters.</li><li>Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.</li><li>Observes service behaviors of employees and provides feedback to individuals.</li><li>Uses all available on the job training tools to train new room attendants and provide follow up training as necessary.</li><li>Participates in the employee performance appraisal process, providing feedback as needed.</li><li>Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.</li><li>Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.</li><li>Participates in employee progressive discipline procedures.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Education and Experience</p><p>High school diploma or GED; 2 years experience in the housekeeping or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.</p>
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<p>Overview/Basic Function: </p> <p>The Bell Captain is responsible for the day-to-day leadership and smooth operation of the Bell and Door teams at Rosewood AMAALA. Acting as a key ambassador at the resort entrance and lobby, the Bell Captain ensures that all guest arrivals, departures, luggage handling, escorts, and door/traffic operations are handled with efficiency, safety, and genuine hospitality, in full alignment with Rosewood s A Sense of Place philosophy, Relationship Hospitality and Rosewood, Forbes and LQA standards. This role supervises Bell Attendants and Doormen, plans their assignments, coordinates closely with Front Desk, Guest Relations, Concierge, Airport Representatives, and Transportation, and ensures that all entrance and luggage services contribute to a seamless ultra-luxury guest journey.</p> <p>Essential Duties</p> <p> Oversee all door operations, ensuring guests are greeted warmly on arrival and farewelled graciously on departure.</p> <p> Ensure Doormen manage entrance flow safely and efficiently (drop-off and pick-up) while maintaining a calm, elegant environment.</p> <p> Monitor the cleanliness and appearance of the entrance, driveway, and lobby exterior, ensuring they are always immaculate and aligned with Rosewood AMAALA s image.</p> <p> Ensure all Doormen maintain impeccable grooming, posture, and presence, and offer assistance proactively (opening doors, shading from sun, supporting families, etc.).</p> <p> Oversee all luggage-handling activities: tagging, loading, unloading, storage, and delivery to/from guest rooms, always ensuring accuracy and safety.</p> <p> Implement and monitor strict baggage control procedures to prevent loss, mix-ups, or damage; maintain clear luggage storage records and tagging systems.</p> <p> Ensure Bell Attendants provide professional escorts to guestrooms, including driving buggy, resort orientation, explanation of key features, and coordination with Butler, Front Desk/Guest Relations when needed.</p> <p> Supervise group arrival and departure logistics, including luggage pulls, group luggage rooms, and coordination with Tour Leaders or Group Coordinators.</p> <p> Monitor and assist with internal deliveries (parcels, amenities, guest items, messages) while ensuring discretion and timely handling.</p> <p> Coordinate closely with Butler, Front Desk, Guest Relations, Concierge, Airport Representatives, and Transportation to align on arrival/departure times, VIPs, and special requirements.</p> <p> Review daily arrival and departure reports (including VIP and group lists) and plan bell and door coverage and luggage logistics accordingly.</p> <p> Maintain continuous communication via channels (radios/phones/Unifocus) to update on guest movements, early/late arrivals, and operational changes.</p> <p> Communicate clearly any issues, incidents, or service gaps to the Chief Concierge / Duty Manager, and document them for follow-up.</p> <p> Enforce safe lifting and handling procedures for all luggage to protect both guests belongings and colleagues health.</p> <p> Ensure all Bell and Door colleagues are fully aware of emergency procedures at the entrance and lobby (fire, medical, security incidents) and their roles in each scenario.</p> <p> Monitor people and vehicle flow to ensure guest safety and mitigate security risks at the driveway and main entrance.</p> <p> Ensure lost-and-found items handled by Bell/Door teams follow strict documentation and handover procedures in line with hotel policy.</p> <p> <br> </p> <p><b>Responsibilities:</b></p> <p> Checks Pass On, the Daily Calling at the beginning of the duty</p> <p> Hands-over the shift properly.</p> <p> Addresses the guests by name, not Room Number</p> <p> Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.</p> <p> Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended</p> <p> Always maintain positive guest relations.</p> <p> Monitor and maintain cleanliness, sanitation and organization of assigned work areas.</p> <p><br></p> <p> <br> </p> <p><b>Qualifications:</b></p> <p>Experience: Minimum one years experience in a similar capacity for a luxury or ultra-luxury hotel.</p> <p>Education: High school diploma.</p> <p>General Skills: Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.</p> <p>Technical Skills: Thorough knowledge of local restaurants, museums and attractions; thorough knowledge of current events in and around the region; thorough knowledge of Concierge department procedures; ability to add and subtract three digit numbers; ability to perform mathematical operations with units of measure including, but, not limited to dollars, cents, feet, inches, cups, pounds and ounces; ability to</p> <p>access, input, analyze and retrieve information from computers; exceptional oral communication skills to ensure ability to negotiate and persuade guests and associates to achieve results beneficial to operation of hotel; ability to converse calmly with irate guests, co-workers, superiors and subordinates in sometimes intense emotional situations; ability to focus and maintain attention to performance of tasks despite frequent stressful, emergency, critical or unusual interruptions; ability to memorize, recollect and quickly retrieve dates, names, times and other data; ability to work and complete assignments on time despite frequent stressful, emergency, critical or unusual interruptions; ability to participate in all departmental and hotel-wide meetings.</p> <p>Language: Required to speak, read and write English, with fluency in other languages preferred.</p> <p>Physical Requirements: Must be able to exert physical effort in, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-</p> <p>workers to their understanding.</p></div></div></div></div>
<p>Warmly greet guests at the entrance within seconds of arrival, using their names and titles whenever possible. Assist with opening car doors and safely unloading or loading luggage. Ensure the "safe keeping" of all incoming, outgoing, and stored baggage. This includes accurate tagging, organizing the luggage room into Arrival, Departure, and Long-Term sections, and maintaining a clear logbook. Escort guests to their rooms and provide a professional orientation, explaining room features such as light switches, Wi-Fi, and amenities in an engaging way. Maintain a constant presence in the lobby to offer assistance. Act as a "storyteller" by sharing knowledge about the hotel's heritage, local attractions, and facilities. Coordinate with the Front Desk, Concierge, and Valet teams to ensure seamless guest transitions. Deliver messages, newspapers, and parcels promptly to guest rooms.</p><p><strong>Desired Candidate Profile</strong></p><p>Uphold impeccable grooming and personal presentation standards aligned with ultra-luxury expectations. Ability to stand for long periods and frequently lift or push/pull up to 50 lbs. Adhere to Raffles' Local Standard Operating Procedures (LSOP) and Leading Quality Assurance (LQA) standards. Maintain strict confidentiality regarding guest movements and information. Typically at least 1 2 years in a luxury 5-star hospitality environment. High school diploma or equivalent is required; a degree in Hospitality Management is often an asset. Excellent communication skills in English; additional languages (for example Arabic) are highly desirable.</p>
<p>Manage the daily operations of the reservations department. Supervise, train, and evaluate reservation agents to ensure high service standards. Monitor room inventory, availability, and booking patterns to maximize occupancy and revenue. Ensure all reservations are processed accurately and efficiently through the property management system. Coordinate with Front Office, Sales, Revenue Management, Housekeeping, and other departments to ensure smooth guest arrivals and departures. Review room allocations, group bookings, VIP reservations, and special requests. Monitor reservation channels, including direct bookings, online travel agencies (OTAs), and corporate accounts. Analyze reservation trends, booking pace, cancellations, and no-show reports. Prepare daily, weekly, and monthly reservation and occupancy reports. Ensure compliance with hotel policies, rate plans, and booking procedures. Handle escalated guest inquiries, complaints, and reservation-related issues professionally. Support revenue optimization by implementing approved pricing strategies and promotional offers. Maintain accurate reservation records and guest profiles. Identify opportunities to improve reservation processes, efficiency, and guest experience.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Strong leadership and team management skills.</li><li>Excellent communication and customer service abilities.</li><li>Knowledge of hotel reservation procedures and revenue management principles.</li><li>Strong analytical and reporting skills.</li><li>Excellent organizational and multitasking abilities.</li><li>Attention to detail and accuracy.</li><li>Problem-solving and decision-making skills.</li><li>Proficiency in Microsoft Office and hotel management software (e.g., Opera PMS or similar systems).</li><li>Ability to work under pressure and meet operational deadlines</li><li>experience is an asset</li><li>Fluency in English, additional languages are a plus</li></ul>
<p>Manage the daily operations of the housekeeping department, including guest rooms, public areas, laundry, and storage areas. Develop work schedules and assign duties to housekeeping staff to ensure efficient operations. Recruit, train, coach, and evaluate housekeeping team members. Conduct regular inspections of guest rooms and public areas to ensure cleanliness and quality standards are maintained. Ensure all housekeeping activities comply with company policies, health and safety regulations, and brand standards. Coordinate with the Front Office, Maintenance, and other departments to ensure timely room availability and guest satisfaction. Respond promptly to guest requests, concerns, and complaints, ensuring effective resolution. Monitor housekeeping supplies, linens, uniforms, and equipment, and manage inventory efficiently. Prepare and manage departmental budgets while controlling labor and operating costs. Oversee preventive maintenance reporting and ensure housekeeping equipment is properly maintained. Maintain accurate departmental records, reports, and performance metrics. Promote a positive work environment focused on teamwork, productivity, and continuous improvement.</p><p><strong>Desired Candidate Profile</strong></p><p>Diploma or bachelor's degree in Hospitality Management, Hotel Management, or a related field is preferred. Minimum of 3 5 years of housekeeping experience, including supervisory or management experience. Strong leadership and team management skills. Excellent communication and interpersonal abilities. Knowledge of housekeeping procedures, cleaning techniques, and hotel operations. Familiarity with property management systems (PMS) and Microsoft Office applications. Strong organizational, problem-solving, and time management skills. Ability to work flexible hours, including weekends and public holidays, when required.</p>
<p> <strong>Location:</strong> Riyadh, Saudi Arabia</p><p><strong>Employment Type:</strong> Full-Time</p><p><strong>Team:</strong> Product</p><p>At <strong>Zid</strong>, Product Managers play a key role in shaping products that empower merchants to start, grow, and scale their businesses.</p><p>We’re looking for a <strong>Senior Product Manager</strong> who can take ownership of complex product areas, deeply understand customer and business problems, and turn them into scalable, high-impact solutions.</p><p>You’ll work closely with <strong>Engineering, Design, Data, and business teams</strong> to define the right problems, prioritize opportunities, and deliver products that create measurable value.</p><p><br></p><p><strong>What You’ll Work On:</strong></p><p>In this role, you will:</p><ul><li>Own the <strong>strategy, roadmap, and execution</strong> of a product area within Zid’s ecosystem</li><li>Drive product strategy, roadmap, and continuous product improvement</li><li>Own customer and merchant experiences across key journeys</li><li>Lead <strong>product discovery, problem validation, and opportunity identification</strong></li><li>Define and evolve the product vision and strategy based on customer needs, business priorities, product insights, and data</li><li>Identify and prioritize high-impact opportunities while balancing short-term needs with long-term scalability</li><li>Translate company objectives into clear product initiatives with measurable outcomes</li><li>Build a deep understanding of merchants, customers, and internal users through research, data, feedback, and direct interactions</li><li>Turn customer pain points and ambiguous problems into clearly defined product opportunities and hypotheses</li><li>Partner with Design and Engineering to explore, validate, and refine solutions before and during development</li><li>Lead product initiatives end-to-end, from <strong>discovery and scoping through delivery, launch, measurement, and iteration</strong></li><li>Define clear product requirements, user journeys, business rules, and success metrics</li><li>Work with Engineering and Design to make effective scope and product trade-offs</li><li>Continuously improve products based on performance, customer feedback, and evolving business needs</li><li>Own product performance, analytics, experimentation, and measurement</li><li>Define and track <strong>product KPIs, funnels, and success metrics</strong> across activation, adoption, engagement, retention, and conversion</li><li>Use <strong>SQL, analytics tools, dashboards, and experimentation</strong> to validate assumptions and guide product decisions</li><li>Ensure the right product instrumentation and event tracking are in place to measure performance and identify opportunities</li><li>Own platform capabilities, integrations, APIs, and internal tools where relevant</li><li>Lead cross-functional initiatives involving multiple products and business teams</li><li>Collaborate with Engineering, Design, Data, Commercial, Operations, Finance, CX, and other relevant teams</li><li>Align stakeholders on priorities, trade-offs, dependencies, timelines, and expected outcomes</li><li>Communicate product strategy, progress, risks, and results clearly across different levels of the organization</li><li>Bring structure and clarity to complex and ambiguous product problems and drive teams toward <strong>outcomes rather than outputs</strong></li><li>Contribute to improving product practices and ways of working across Zid</li><li>Support and mentor other Product Managers when needed</li></ul><p><br></p><p><strong>What We’re Looking For:</strong></p><p><strong>Core Qualifications:</strong></p><ul><li><strong>3+ years</strong> of experience in Product Management, preferably within technology, SaaS, e-commerce, or other digital products</li><li>Strong <strong>product discovery and problem-solving skills</strong></li><li>Proven ability to manage complex products involving multiple user journeys, business rules, or stakeholders</li><li>Strong analytical skills and comfort working with <strong>product metrics, funnels, experimentation, and data</strong></li><li>Strong stakeholder management and communication skills across technical and non-technical teams</li><li>Ability to operate effectively in a fast-paced environment with changing priorities and ambiguous problems</li><li>Strong ownership mindset with a focus on <strong>measurable customer and business outcomes</strong></li></ul><p><br></p><p><strong>Nice to Have:</strong></p><ul><li>Experience working within <strong>technology, SaaS, e-commerce, or complex digital products</strong></li><li>Experience working with <strong>APIs, integrations, or platform products</strong></li><li>Hands-on experience using <strong>SQL and product analytics tools</strong></li><li>Experience defining and improving product instrumentation and event tracking</li><li>Experience leading complex cross-functional product initiatives</li><li>Experience working across multiple customer journeys, business rules, or stakeholder groups</li><li>Experience mentoring or supporting other Product Managers</li></ul><p><br></p><p><strong>Skills That Matter:</strong></p><p><strong>Soft Skills:</strong></p><ul><li><strong>Ownership:</strong> Take responsibility for product strategy, execution, performance, and outcomes</li><li><strong>Product Thinking:</strong> Identify the right customer and business problems before defining solutions</li><li><strong>Problem Solving:</strong> Bring structure and clarity to complex and ambiguous product challenges</li><li><strong>Business Acumen:</strong> Balance customer needs, business priorities, and long-term product scalability</li><li><strong>Customer Focus:</strong> Build a deep understanding of merchants, customers, and internal users</li><li><strong>Collaboration:</strong> Work effectively across Engineering, Design, Data, and business teams</li><li><strong>Stakeholder Management:</strong> Align teams on priorities, dependencies, trade-offs, and expected outcomes</li><li><strong>Communication:</strong> Clearly communicate product strategy, decisions, progress, risks, and results</li><li><strong>Leadership:</strong> Drive teams toward outcomes and support other Product Managers when needed</li><li><strong>Adaptability:</strong> Operate effectively in a fast-paced environment with changing priorities</li></ul><p><strong>Technical & Product Skills:</strong></p><ul><li><strong>Product Strategy:</strong> Product vision, strategy, roadmap, prioritization, and continuous improvement</li><li><strong>Product Discovery:</strong> Customer research, problem validation, opportunity identification, and hypothesis development</li><li><strong>Product Execution:</strong> Requirements, user journeys, business rules, scoping, delivery, launch, and iteration</li><li><strong>Product Analytics:</strong> KPIs, funnels, activation, adoption, engagement, retention, and conversion</li><li><strong>Data & Experimentation:</strong> SQL, analytics tools, dashboards, experimentation, and data-driven decision-making</li><li><strong>Product Measurement:</strong> Success metrics, instrumentation, and event tracking</li><li><strong>Platform Products:</strong> APIs, integrations, platform capabilities, and internal tools</li><li><strong>Cross-Functional Delivery:</strong> Working across Product, Engineering, Design, Data, Commercial, Operations, Finance, and CX</li></ul><p><br></p><p><strong>Why Join Zid?</strong></p><ul><li><strong>Purpose-Driven Products:</strong> Build products that empower merchants to start, grow, and scale their businesses</li><li><strong>Product Impact:</strong> Own meaningful product areas and solve real customer and business problems</li><li><strong>Growth & Learning:</strong> Work on complex product challenges across Zid’s growing commerce ecosystem</li><li><strong>People & Culture:</strong> Collaborate closely with Engineering, Design, Data, and business teams</li><li><strong>Ownership & Growth:</strong> Take ownership from discovery through delivery, measurement, and continuous improvement</li><li><strong>Impact:</strong> Deliver products that create measurable value for merchants and the business</li></ul><p><br></p><p> <strong>Think Zid is the right place for you? Apply now and help shape products that power the future of commerce.</strong></p>
<p><strong>Role purpose</strong> Lead or support the functional implementation of ServiceNow Strategic Portfolio Management capabilities, converting portfolio and project-management practices into governed ServiceNow processes. The consultant will focus on portfolio and demand management while supporting agreed release, procurement, financial, resource, and Jira integration requirements.</p><p><strong>Key responsibilities</strong> Facilitate workshops covering strategy, portfolio, program, demand, project, resource, financial, release, procurement, and delivery-tool touchpoints within the approved scope. Document current-state and future-state processes, governance forums, prioritization criteria, investment decisions, stage gates, approvals, exceptions, and reporting needs. Configure or guide configuration of ServiceNow SPM capabilities for demand intake, assessment, prioritization, portfolio planning, project/program governance, resources, financials, and benefits where applicable. Define functional requirements and data mappings for project, portfolio, demand, resource, cost, schedule, milestone, risk, issue, and status information. Define business requirements and acceptance criteria for release-related, procurement-related, and Jira interfaces; coordinate technical realization with architects, developers, and integration owners. Support legacy portfolio/project data migration analysis, cleansing decisions, validation, reconciliation, and business sign-off. Prepare user stories, functional design, process flows, configuration workbooks, reports, dashboards, notifications, roles, and traceability records. Support testing, UAT preparation, defect triage, demonstrations, training, adoption, and handover. Advise stakeholders on practical use of out-of-box capabilities and identify requests requiring customization, additional licensing, or change control. Develop the end user training material and conduct end user training sessions before or after going live. Provide demonstrations, knowledge transfer, administrator guidance, and functional handover documentation. Maintain clear assumptions, dependencies, decisions, and scope boundaries throughout delivery.</p><p><strong>Mandatory experience and knowledge</strong> At least 5 years of project, program, portfolio, PMO, or enterprise-work-management experience, including at least 3 years of hands-on ServiceNow SPM/PPM implementation exposure. Hands-on experience in both project management and portfolio management, including governance, prioritization, scheduling, financial/resource considerations, and executive reporting. Demonstrated ServiceNow implementation experience in Demand Management, Portfolio Management, Project/Program Management, Resource Management, or related SPM capabilities. Experience defining workflows, approvals, stage gates, scorecards, reports, dashboards, roles, notifications, and acceptance criteria. Understanding of integration and data-migration requirements for enterprise portfolio/project environments. Strong workshop facilitation, documentation, stakeholder-management, and UAT support capabilities. Fluent Arabic language proficiency, spoken and written, is mandatory for this role given direct workshop facilitation with Arabic-speaking portfolio, demand, and business stakeholders.</p><p><strong>Preferred experience</strong> Experience integrating ServiceNow SPM with Jira or another agile delivery tool, including ownership, direction, synchronization, and reconciliation considerations. Experience with release governance, procurement touchpoints, financial planning, resource planning, benefits realization, or application portfolio management. Experience replacing or migrating from Clarity, Planview, Microsoft Project, spreadsheets, or similar portfolio/project tools. Experience in regulated or complex enterprise environments and multi-vendor delivery models. Ability to review ServiceNow configuration and flows and communicate effectively with developers, architects, and integration teams.</p><p><strong>Academic and professional certifications</strong> Required: Bachelor s degree in Engineering, Computer Science, Information Systems, Business Administration, Project Management, Finance, or a related discipline. Required: ServiceNow Certified System Administrator (CSA). Required or to be obtained within the agreed onboarding period: ServiceNow Certified Implementation Specialist Strategic Portfolio Management (CIS-SPM). Required: Recognized project-management certification such as PMP, PRINCE2 Practitioner, or equivalent. Strongly preferred: Portfolio/program or agile certification such as PfMP, PgMP, MoP, PMI-ACP, SAFe, or equivalent relevant to the candidate s assigned scope.</p><p><strong>Core competencies</strong> Portfolio and demand governance Project/program management ServiceNow SPM functional configuration Prioritization and financial/resource reasoning Integration and data awareness Executive communication and facilitation</p><p><strong>Desired Candidate Profile</strong></p><ul><li>At least 5 years of project, program, portfolio, PMO, or enterprise-work-management experience, including at least 3 years of hands-on ServiceNow SPM/PPM implementation exposure.</li><li>Hands-on experience in both project management and portfolio management, including governance, prioritization, scheduling, financial/resource considerations, and executive reporting.</li><li>Demonstrated ServiceNow implementation experience in Demand Management, Portfolio Management, Project/Program Management, Resource Management, or related SPM capabilities.</li><li>Experience defining workflows, approvals, stage gates, scorecards, reports, dashboards, roles, notifications, and acceptance criteria.</li><li>Understanding of integration and data-migration requirements for enterprise portfolio/project environments.</li><li>Strong workshop facilitation, documentation, stakeholder-management, and UAT support capabilities.</li><li>Fluent Arabic language proficiency, spoken and written, is mandatory for this role given direct workshop facilitation with Arabic-speaking portfolio, demand, and business stakeholders.</li><li>Experience integrating ServiceNow SPM with Jira or another agile delivery tool, including ownership, direction, synchronization, and reconciliation considerations.</li><li>Experience with release governance, procurement touchpoints, financial planning, resource planning, benefits realization, or application portfolio management.</li><li>Experience replacing or migrating from Clarity, Planview, Microsoft Project, spreadsheets, or similar portfolio/project tools.</li><li>Experience in regulated or complex enterprise environments and multi-vendor delivery models.</li><li>Ability to review ServiceNow configuration and flows and communicate effectively with developers, architects, and integration teams.</li><li><strong>Academic and professional certifications</strong> Required: Bachelor s degree in Engineering, Computer Science, Information Systems, Business Administration, Project Management, Finance, or a related discipline.</li><li>Required: ServiceNow Certified System Administrator (CSA).</li><li>Required or to be obtained within the agreed onboarding period: ServiceNow Certified Implementation Specialist Strategic Portfolio Management (CIS-SPM).</li><li>Required: Recognized project-management certification such as PMP, PRINCE2 Practitioner, or equivalent.</li><li>Strongly preferred: Portfolio/program or agile certification such as PfMP, PgMP, MoP, PMI-ACP, SAFe, or equivalent relevant to the candidate s assigned scope.</li><li><strong>Core competencies</strong> Portfolio and demand governance Project/program management ServiceNow SPM functional configuration Prioritization and financial/resource reasoning Integration and data awareness Executive communication and facilitation</li></ul>
<p>POSITION SUMMARY Prepare drink orders for guests according to specified recipes using measuring systems. Set up and maintain cleanliness and condition of bar, bar unit, tables, and other tools. Prepare fresh garnishes for drinks. Stock ice, glassware, and paper supplies. Transport supplies to bar set-up area. Wash soiled glassware. Remove soiled wares from bar top and tables and place in designated area. Anticipate and communicate replenishment needs. Process all payment methods. Count bank at end of shift, complete designated cashier reports, resolve any discrepancies, drop off receipts, and secure bank. Secure coolers, cabinets, and storage areas. Complete closing duties. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests service needs, and thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.</p><p><strong>Desired Candidate Profile</strong></p><p>Education: High school diploma or G.E.D. equivalent. Related Work Experience: At least 1 year of related work experience. Supervisory Experience: No supervisory experience. License or Certification: None</p>
<p>We are currently seeking an experienced and visionary Head Pastry Chef to lead the pastry and bakery operations of Le Caf LPM Al Khobar . This role is fundamental in shaping the identity of the concept through exceptional craftsmanship, precision, and innovation. We are looking for a leader who combines technical mastery with operational discipline and a refined creative vision.</p><p>The Role</p><p>As our Head Pastry Chef, you will oversee all pastry and bakery production, ensuring consistency, quality, and alignment with the Le Caf LPM brand standards. You will lead the pastry team, manage daily operations, and contribute strategically to menu development, product innovation, and cost control. Your leadership will directly influence guest satisfaction and commercial performance.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Professional Experience: Minimum 5-8 years of professional pastry experience, including at least 2-3 years in a leadership role within a premium patisserie, fine dining restaurant, or upscale caf concept. Proven expertise in high-end pastry, viennoiserie, and baked goods, with strong attention to flavour balance, texture, and presentation. Experience managing production planning in a fast-paced, high-volume environment.</li><li>Leadership & Team Development: You lead and mentor your team with clarity, structure, and high performance standards. You are confident in training, scheduling, and developing junior chefs while fostering a collaborative and disciplined kitchen culture. You maintain composure and authority during peak production periods.</li><li>Menu Development & Brand Alignment: You contribute to the creation and evolution of refined pastry and bakery menus aligned with the Le Caf LPM identity. You collaborate closely with senior culinary leadership on tastings, seasonal launches, and product innovation. You stay informed of international pastry trends and apply them thoughtfully to enhance the concept.</li><li>Operational & Financial Acumen: You actively manage food cost, portion control, and waste reduction to optimise profitability. You oversee inventory, supplier coordination, and purchasing to maintain ingredient quality and operational efficiency. You ensure production schedules are organised, structured, and aligned with daily business needs.</li><li>Quality & Compliance: You maintain meticulous attention to detail across flavour, texture, and visual presentation. You enforce strict adherence to food safety, hygiene, and local regulatory standards at all times. You ensure the pastry section consistently meets brand and operational expectations.</li></ul>
<p>The Barista is responsible for preparing and serving high-quality coffee, tea, and specialty beverages while delivering exceptional guest service in accordance with the hotel's standards. The role ensures consistency in beverage preparation, maintains a clean and organized work environment, manages daily caf operations, and contributes to creating a welcoming atmosphere that enhances the overall guest experience.</p><p>Beverage Preparation</p><ul><li>Prepare and serve coffee, espresso-based beverages, teas, and other specialty drinks according to established recipes and presentation standards.</li><li>Ensure consistency in beverage quality, taste, and presentation.</li><li>Operate and maintain espresso machines, coffee grinders, blenders, and other caf equipment.</li><li>Prepare non-coffee beverages and light food items, where applicable.</li><li>Monitor beverage quality and immediately address any inconsistencies.</li></ul><p>Guest Service</p><ul><li>Welcome guests warmly and provide friendly, attentive, and personalized service.</li><li>Take customer orders accurately and process payments using the Point of Sale (POS) system.</li><li>Recommend beverages and menu items while promoting upselling opportunities.</li><li>Respond professionally to guest inquiries, feedback, and complaints.</li><li>Build positive guest relationships by creating a memorable caf experience.</li></ul><p>Caf Operations</p><ul><li>Set up and prepare the coffee station before opening.</li><li>Replenish coffee beans, milk, syrups, cups, and other operating supplies.</li><li>Monitor stock levels and report shortages to the supervisor.</li><li>Ensure all opening and closing procedures are completed accurately.</li><li>Assist in receiving and storing caf supplies following FIFO (First In, First Out) principles.</li></ul><p>Food Safety & Hygiene</p><ul><li>Maintain cleanliness and sanitation of coffee equipment, counters, workstations, and seating areas.</li><li>Follow food safety, hygiene, and HACCP standards at all times.</li><li>Ensure proper storage and handling of food and beverage products.</li><li>Perform regular cleaning of espresso machines, grinders, refrigerators, and related equipment.</li><li>Report equipment malfunctions or maintenance needs promptly.</li></ul><p>Cash Handling & Administration</p><ul><li>Process guest transactions accurately using the POS system.</li><li>Handle cash, credit card, and other payment methods according to hotel procedures.</li><li>Balance cash float and complete end-of-shift reconciliation where required.</li><li>Maintain accurate records of sales and inventory usage.</li></ul><p>Collaboration</p><ul><li>Work closely with the Food & Beverage team and kitchen to ensure smooth service.</li><li>Support colleagues during busy periods and special events.</li><li>Assist with caf promotions, seasonal menus, and new beverage launches.</li><li>Participate in team briefings, training sessions, and continuous improvement initiatives.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>High School Diploma or equivalent.</li><li>Barista certification or coffee training is an advantage.</li><li>Experience Minimum 1 2 years of experience as a Barista in a caf , restaurant, hotel, or specialty coffee shop.</li><li>Hospitality hotel experience is preferred.</li><li>Pre-opening experience is an advantage.</li></ul>
<p>The Barista is responsible for preparing and serving high-quality coffee, tea, and specialty beverages while delivering exceptional guest service in accordance with the hotel's standards. The role ensures consistency in beverage preparation, maintains a clean and organized work environment, manages daily caf operations, and contributes to creating a welcoming atmosphere that enhances the overall guest experience.</p><p><strong>Beverage Preparation</strong></p><ul><li>Prepare and serve coffee, espresso-based beverages, teas, and other specialty drinks according to established recipes and presentation standards.</li><li>Ensure consistency in beverage quality, taste, and presentation.</li><li>Operate and maintain espresso machines, coffee grinders, blenders, and other caf equipment.</li><li>Prepare non-coffee beverages and light food items, where applicable.</li><li>Monitor beverage quality and immediately address any inconsistencies.</li></ul><p><strong>Guest Service</strong></p><ul><li>Welcome guests warmly and provide friendly, attentive, and personalized service.</li><li>Take customer orders accurately and process payments using the Point of Sale (POS) system.</li><li>Recommend beverages and menu items while promoting upselling opportunities.</li><li>Respond professionally to guest inquiries, feedback, and complaints.</li><li>Build positive guest relationships by creating a memorable caf experience.</li></ul><p><strong>Caf Operations</strong></p><ul><li>Set up and prepare the coffee station before opening.</li><li>Replenish coffee beans, milk, syrups, cups, and other operating supplies.</li><li>Monitor stock levels and report shortages to the supervisor.</li><li>Ensure all opening and closing procedures are completed accurately.</li><li>Assist in receiving and storing caf supplies following FIFO (First In, First Out) principles.</li></ul><p><strong>Food Safety & Hygiene</strong></p><ul><li>Maintain cleanliness and sanitation of coffee equipment, counters, workstations, and seating areas.</li><li>Follow food safety, hygiene, and HACCP standards at all times.</li><li>Ensure proper storage and handling of food and beverage products.</li><li>Perform regular cleaning of espresso machines, grinders, refrigerators, and related equipment.</li><li>Report equipment malfunctions or maintenance needs promptly.</li></ul><p><strong>Cash Handling & Administration</strong></p><ul><li>Process guest transactions accurately using the POS system.</li><li>Handle cash, credit card, and other payment methods according to hotel procedures.</li><li>Balance cash float and complete end-of-shift reconciliation where required.</li><li>Maintain accurate records of sales and inventory usage.</li></ul><p><strong>Collaboration</strong></p><ul><li>Work closely with the Food & Beverage team and kitchen to ensure smooth service.</li><li>Support colleagues during busy periods and special events.</li><li>Assist with caf promotions, seasonal menus, and new beverage launches.</li><li>Participate in team briefings, training sessions, and continuous improvement initiatives.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>High School Diploma or equivalent. Barista certification or coffee training is an advantage.</p><p><strong>Experience</strong></p><ul><li>Minimum 1 2 years of experience as a Barista in a caf , restaurant, hotel, or specialty coffee shop.</li><li>Hospitality hotel experience is preferred.</li><li>Pre-opening experience is an advantage.</li></ul>
<p>POSITION SUMMARY Provide massage services to guests using props and/or products. Provide body treatments to guests using body scrubs, wraps, and/or hydrotherapy. Assess guest needs and inquire about contraindications (e.g., allergies, high blood pressure, and pregnancy) before beginning service. Keep up to date with current techniques and modalities related to their field of work. Escort guests to and from treatment rooms. Arrange workstation, treatment room, and/or drapes. Frequently check with guest to promote comfort, safety and security throughout service. Promote and sell spa/salon services including retail offerings related to the Spa. Clean, maintain, and sterilize tools. Maintain cleanliness of workstation and/or treatment room throughout shift, dispose of trash and dirty linens, and secure supplies and equipment at the end of each shift. Monitor and stick to time schedule throughout the day. Handle inappropriate guest behavior by following Marriott International standard operating procedures for Inappropriate conduct for guests and therapists, leading up to and including stopping a treatment or service and informing supervisor/manager. Maintain current skills and licensure in service area as per regional requirements. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; make sure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others. Stand, sit, or walk for an extended period of time; grasp, turn, and manipulate objects of varying size and weight. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Perform other reasonable job duties as requested by Supervisors.</p><p><strong>Desired Candidate Profile</strong></p><p>Education: Technical, Trade, or Vocational School Degree. Related Work Experience: At least 1 year of related work experience. Supervisory Experience: No supervisory experience. REQUIRED QUALIFICATIONS License or Certification: State or Regional Massage License</p>
<p>Reporting to the F&B Manager, you will be responsible for, but not limited to:</p><p>Ensure correct grooming standards are followed at all times</p><p>Responsible for the smooth operation of the outlet</p><p>Responsible of the Care Program at all times</p><p>Follow up on all financials, LQA, Forbes targets and cascade it down to the team</p><p>Is aware of the daily, monthly and yearly financial targets</p><p>Actively contributes towards the achievement of financial targets</p><p>All issues and negative guest feedback need to be properly reported on Glitch system</p><p>Following up on opening and closing checklists</p><p>Handle financial procedures according to guidelines set by the finance department</p><p>Responsible for linking all facets of service, cuisine and entertainment</p><p>Assume the responsibility of daily operations</p><p>Handles security incidents, guest complaints with confidence and in a professional manner and report it in timely manner to the F&B Manager.</p><p>Ensure all appropriate equipment is on hand for each service period</p><p>Should be creative, confident and prepared to think outside of the box</p><p>Following the personal development plan set by the corporate office</p><p>Following team's personal development and assign KPI's in accordance with Hotel/Departmental goals</p><p>Ensure the operational inventory is always accounted for and in immaculate condition</p><p>Ensure the outlet maintenance is ensured at all time</p><p>Create opportunities for upselling products, establish sales goals and selling strategies</p><p>Develop the restaurant team to strive for excellence</p><p>Creates an efficient rostering system</p><p>Inspires heartists to create a flow of new and 'improved' ideas</p><p>Follow Hotel Evacuation Policy in case of an Emergency</p><p>Ensure awareness and delivers the optimum levels of service and guest satisfaction</p><p>Establish and maintain effective communication across all divisions</p><p>Lead by example through a passionate, hands on approach</p><p>Ensure team's food and beverage knowledge at all time</p><p>Carry out other duties as and when requested by the F&B Manager.</p><p>Organising marketing activities and promotional events in cooperation with the marketing department and F&B Office</p><p>Preparing reports at the end of the operations including guest's comments, sales report, general feedbacks</p><p>Develop a strategy of handling special guest's requests and VIPs</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's degree or diploma in Hospitality Management or related field.</li><li>Minimum 5-7 years' experience in 4 5-star Hotel</li><li>Strong leadership and interpersonal skills.</li><li>Excellent communication and customer service abilities.</li><li>Knowledge of food and beverage trends and service techniques.</li><li>Ability to work under pressure and handle multiple tasks simultaneously.</li><li>Detail-oriented with strong organizational skills.</li></ul>
The role SiFi is building the business wallet Saudi companies actually want to use. The Platform squad owns the core of that promise: how companies control spend, capture receipts, enforce policy, and understand where their money goes. It's also the most complex surface on the platform, and your job is to make it feel simple. This is a product team, not a feature factory. You'll be handed problems and outcomes, not a roadmap to execute. If you need a spec to feel safe, this isn't the seat. We're not hiring for domain expertise. We're hiring for an instinct: to sit with a confused finance lead, find the real pain under what they say, and turn that mess into a product decision that's obviously right. What you'll own You'll work directly with finance leaders and business owners to surface the problems that slow them down: expense processes that take too long, policies that are hard to enforce, receipts that go missing, spend that's impossible to reconcile at month-end. This role covers the full product lifecycle. You'll take new ideas from zero to one, defining the problem, validating with real users, and shipping something that works before anyone else knows it's needed. You'll scale what's already live, removing friction, improving reliability, and driving adoption across the customer base. And you'll work closely with marketing on go-to-market, making sure new features actually land, get used, and stick. Data is how you stay honest. You'll obsess over usage numbers, drop-off points, and adoption curves, and you won't let a hypothesis live long without testing it. You act on what the data says, not what feels right. Your job is to understand user pain deeply, then turn it into product decisions that make the platform dramatically simpler to use. How we work Small squads, real ownership, weekly customer contact, high taste bar. We move fast and we say no to most things so we can do a few things at a world-class level. Requirements What we're looking for2+ years shipping B2B Saa S products people use daily. You've owned a real surface, not assisted on one. You have a genuine pull toward customers. You talk to users every week because you want to, not because a process tells you to. You hear what people don't say, and you keep asking "why" until the real problem surfaces. You have a simplification instinct. Show us a flow you made dramatically simpler, and explain what you removed and why it mattered. You're fluent in data. You build your own dashboards, spot patterns before anyone flags them, and act on what you find. Data is your default lens, not a secondary check. You turn messy, contradictory customer input clear decisions, and you bring decisions to the table, not options. You write clearly, and you're decisive under ambiguity. Nice to have Saudi or MENA market experience, and Arabic. You've felt finance-ops pain firsthand, or are fast at building context. You've worked somewhere that treated design as a core competency, not decoration.
<p>Customer Service: Greet guests warmly, answer questions, and help with menu choices or product locations. Order Processing: Take accurate orders and operate the cash register or Point of Sale (POS) system. Food or Product Preparation: Assemble simple food items, pour drinks, or restock shelves following company rules. Cleanliness: Clear tables, wipe counters, take out trash, and sanitize workstations. Inventory Support: Count stock, restock supplies, and check expiration dates A service crew member is a front-line worker who greets customers, takes orders, handles cash, and keeps the dining or retail area clean.</p><p><strong>Desired Candidate Profile</strong></p><p>Atleast High School Graduate with 2 years Experience on Same field and with pleasing personality</p>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>As a front desk receptionist, it is crucial to have the ability to respond to a wide variety of guest requests with accuracy and efficiency. Understanding and assessing the needs of each guest is essential in order to provide personalized recommendations and touches that will ensure maximum satisfaction. At Four Seasons, it is not only about meeting the guests' expectations but exceeding them. By truly understanding what the guest wants, you can go above and beyond to create memorable experiences tailored specifically to their preferences</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Written, spoken and reading proficiency in English and Arabic. Hotel experience preferred. Opera PMS knowledge preferred.</p><p></p></section>
<p>Data Analyst</p><p><strong>Location:</strong> Riyadh, Saudi Arabia</p><p><strong>Job Type:</strong> Full-time</p><p><strong>Workplace Type:</strong> On-site</p><p><strong>Seniority Level:</strong> Mid-Senior Level</p><p><strong>Experience:</strong> 2–5 years</p><p><strong>Industry:</strong> Technology, Information and Internet</p><p>About the Role</p><p>We are looking for a <strong>Product Data Analyst</strong> to join our digital product team and turn product data into actionable insights that support product development and business decisions.</p><p>This role focuses on <strong>Product Analytics</strong>, including understanding user behavior, ensuring data quality, defining product metrics, improving data tracking, and providing clear recommendations based on data. The role goes beyond traditional Business Intelligence reporting and requires hands-on experience working with data from live digital products.</p><p>Key Responsibilities</p><ul><li>Define, manage, and document key product metrics, including activation, job application journeys, recruiter engagement, and AI service performance.</li><li>Lead the development and governance of a standardized <strong>Job Title Taxonomy</strong> to improve data quality and consistency.</li><li>Identify, analyze, and resolve data quality issues across production data.</li><li>Design and maintain <strong>data tracking plans</strong>, defining events and properties for engineering teams to implement.</li><li>Conduct end-to-end analysis, from defining business questions and writing SQL queries to delivering actionable recommendations.</li><li>Design and analyze experiments, including sample size calculations and statistical significance testing.</li><li>Build and maintain dashboards and the underlying data models to support self-service analytics.</li><li>Validate data accuracy, investigate anomalies, and challenge data that does not align with actual product behavior.</li><li>Present insights and actionable recommendations to Product, Engineering, and Executive teams.</li><li>Handle personal data in compliance with the <strong>Saudi Personal Data Protection Law (PDPL)</strong> and internal data-retention policies.</li></ul><p>Requirements</p><ul><li><strong>2–5 years of experience</strong> in Data Analytics, including at least 2 years supporting a live digital product.</li><li>Advanced <strong>SQL</strong> skills, including complex joins, aggregations, and query optimization.</li><li>Strong proficiency in <strong>Python or R</strong> for advanced data analysis.</li><li>Advanced experience with a BI platform such as <strong>Power BI, Tableau, Looker, or Metabase</strong>, including data modeling.</li><li>Hands-on experience in <strong>Product Analytics</strong> and designing data tracking plans.</li><li>Experience with experimentation, statistical analysis, sample sizing, and significance testing.</li><li>Proven experience cleaning and resolving data quality issues in production environments.</li><li>Bachelor’s degree in Statistics, Mathematics, Data Science, Computer Science, or a related quantitative field, or equivalent practical experience.</li><li>Excellent English communication skills; Arabic is strongly preferred.</li><li>Must be based in <strong>Riyadh, Saudi Arabia</strong>.</li></ul><p>Preferred Qualifications</p><ul><li>Experience with <strong>dbt</strong> or Data Warehouse Modeling.</li><li>Knowledge of job and occupation classification standards such as <strong>ESCO, ISCO, or O*NET</strong>.</li><li>Knowledge of <strong>PDPL</strong> or similar data protection regulations.</li><li>Experience in digital marketplaces, recruitment platforms, or <strong>HR Tech</strong>.</li></ul><p>What We’re Looking For</p><p>We are looking for an analytical professional who can go beyond dashboards and reports—someone who can identify the right questions, investigate the data, understand product behavior, and translate findings into clear, actionable recommendations.</p>
<h2 class="h5">Job description</h2>
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<p><strong>JOB PURPOSE:</strong> Identify, develop, and maintain market development opportunities for the upstream oil and gas activity (mainly downhole activity) with relevant stakeholders, including end users, contractors, as well as industry bodies and associations. Contact, liaise, and follow-up with the oil and gas upstream operators to understand their technical requirements to qualify our solutions. Liaise with the sales manager in charge of the commercial plan. Liaise with R&D teams to develop new solutions. Maintain a good working relationship with the clients whilst representing the image of the company.</p>
<p><b>KEY ACCOUNTABILITIES</b></p>
<p>Market Research and New Trends:Conduct a market analysis on the upstream oil and gas sector to identify growth markets, applications, technologies, and regulations, to assess the potential impact or opportunities within these areas, and to develop well-informed strategies and actionable plans to capitalize on these business prospects. The role will encompass tasks related, market expansion, lead generation initiatives and risk assessment.<br>Technical and Commercial activities:Develop and maintain close relationships with both new and existing stakeholders, especially with the drilling division of the oil and gas upstream operators, to understand their technical requirements to effectively leverage the market potential through the development of end user non-metallic specifications.<br>Communication and Presentation:Effectively communicate the FPI value proposition of innovation, cutting-edge technology and service in a manner that enables the client to clearly recognize our point of difference within the composite pipe industry, with a special focus on the downhole applications.<br>Product technical knowledge:Champion training and client engagement initiatives, encompassing presentations and workshops, while delivering technical guidance so to enhance client confidence and drive material conversion opportunities.<br>Development of new solutions:Liaise with the Technology Division to develop the new solutions required to meet market trends and specific customer requirements.<br>Technical knowledge of industry:Thoroughly comprehend competing technologies and develop compelling arguments and create comprehensive comparative material studies and documentation that effectively drive material conversions.</p>
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<li>Ensure that all technical offers related to business opportunities comply with customer technical requirements, considering all aspects of the oil and gas well environment.</li>
<li>Expert Guidance:Provide expert guidance on well design, resolving complex pipe selection and operational failure issues, and create models that demonstrate a strong value proposition.</li>
<li>Manage Large Customer:Manage a large customer portfolio with a clear focus on setting and addressing priorities.</li>
<li>Independent Management:Ability to independently manage large, complex customers (such as ADNOC, ARAMCO, and international IOCs) with stringent technical requirements, as well as smaller operators.</li>
<li>Respect Health & Safety, Environmental policies:Understand, implement and follow all the company commercial and social responsibility polices and ensure the interests of the company are maintained at all times</li>
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<p><strong>SPAN OF COMMUNICATION Internal:</strong> Employees and other Departments External:</p> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5">
Preferred candidate </h2>
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<b>Years of experience</b>
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5+ years </div>
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Bachelor's degree / higher diploma </div>
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