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Job Summary Serves as the primary lead for service delivery operations, focusing on exceeding customer expectations through proactive process management and strategic leadership. You will drive continuous improvement initiatives and manage cross-functional collaboration to ensure high-quality service outcomes.<br>Principal Duties:<br>Service Level & Performance Management: Oversee the end-to-end delivery of managed services to ensure all SLAs and KPIs are met or exceeded. Client Relationship Management: Act as the primary point of contact for clients, leading engagements and service reviews to ensure high satisfaction. Operational Excellence & Process Optimization: Design and implement ITIL-aligned processes to streamline service delivery and improve efficiency. Cross-Functional Leadership: Coordinate between onshore, nearshore and offshore teams to ensure seamless communication and alignment. Continuous Service Improvement (CSI): Identify performance gaps and develop actionable improvement plans to enhance the overall customer experience.<br>Detailed Job Description Operational Governance & Performance Monitor and report on service performance by generating detailed analytical insights. You will manage escalations and troubleshoot complex service-related issues, driving them to resolution while ensuring a culture of accountability and strict adherence to ITIL best practices. Strategic Client Engagement Build and nurture strong, long-term relationships with key stakeholders. This involves coordinating regular service reviews, managing client expectations, and supporting pre-sales activities—including contributing to service design and assisting with RFP/RFI responses to drive business growth. Global Team Collaboration & Mentorship Facilitate seamless communication between onsite teams in Saudi Arabia and offshore delivery centers. You will mentor internal teams to ensure knowledge growth and consistent performance, ensuring that the "one team" philosophy is maintained across geographical boundaries. Process Innovation & Efficiency Proactively design and implement processes that optimize service delivery. You will develop and maintain detailed Service Improvement Plans (SIPs), utilizing data-driven recommendations to drive continuous improvement initiatives that enhance both operational efficiency and the end-user experience.<br><br>Qualification Requirements Education Requirements Required in Computer Science, Information Technology, Business Administration, or a related technical field. A Master’s in IT Management is preferred.<br>Work Experience Total Experience: 6-10 years in IT Service Management or Managed Services environments. Leadership: Minimum of 4–5 years in a client-facing leadership role (SDM or Account Lead). Regional Context: Proven experience managing service delivery in the GCC region, specifically working with large-scale enterprises or government entities in Saudi Arabia. Global Delivery: Demonstrated experience working with offshore delivery models and managing virtual, cross-functional teams. Certification/License ITIL 4 Foundation: Required. ITIL Managing Professional (MP) or Strategic Leader (SL): Highly preferred. PMP or PRINCE2: Preferred for managing service transitions and improvement projects. Google Cloud (GC): Strong knowledge of Google Cloud and other hyperscalers. Dev Ops and SRE Expertise: Knowledge of Dev Ops practices, CI/CD pipelines, and Infrastructure as Code (Terraform, Ansible, etc.) Fin Ops/Cost Optimization: Knowledge of Cloud Fin Ops Practices. Language Skills Professional English proficiency. Functional Job Competencies1. SLA & KPI Governance Enforcing contractual metrics to ensure consistent service quality and accountability.2. ITIL Framework Mastery Applying structured ITSM processes (Incident, Change, Problem) to maintain operational stability.3. Stakeholder Management Navigating client relationships and expectations to build trust and long-term partnership.4. Continuous Service Improvement (CSI) Analyzing performance data to identify gaps and implement proactive service enhancements.5. Crisis & Escalation Leadership Directing technical resolutions and executive communication during high-pressure service outages.6. Strong technical background in cloud platforms (e.g., GCP, Azure, or AWS) and managed services environments.7. Familiarity with modern IT operating models, including Dev Ops, SRE principles, and Infrastructure as Code.8. Experience in Fin Ops or cloud cost management strategies.

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The Digital Transformation &amp; ERP Consultant will support the client in driving ERP-enabled transformation, process digitization, and operational improvement across logistics and supply chain functions. The role requires a practical consultant who can bridge business operations, ERP systems, IT teams, vendors, and end users to ensure that technology solutions are aligned with real operational needs and deliver measurable business value.</p><p>Key Responsibilities</p><ul><li>Lead and support ERP implementation, enhancement, rollout, integration, testing, and post-go-live stabilization activities.</li><li>Assess current business processes across logistics, warehousing, transportation, customer service, finance, billing, and commercial workflows.</li><li>Identify process gaps, manual workarounds, duplication, control weaknesses, and opportunities for digitization or automation.</li><li>Develop current-state and future-state process maps, SOPs, functional requirements, user stories, and transformation roadmaps.</li><li>Work closely with business users, IT teams, ERP vendors, implementation partners, and senior stakeholders to ensure practical system design and adoption.</li><li>Support configuration inputs, master data readiness, UAT, issue resolution, cutover preparation, user training, and hypercare activities.</li><li>Ensure logistics-specific workflows such as order-to-cash, procure-to-pay, shipment execution, inventory visibility, invoicing, claims, and contract billing are captured in system design.</li><li>Collaborate on integration requirements between ERP, WMS, TMS, customer portals, finance systems, reporting tools, and other digital platforms.</li><li>Define dashboards, KPI requirements, exception reports, and operational analytics to improve visibility and decision-making.</li><li>Drive change adoption by conducting workshops, training sessions, process walkthroughs, and super-user enablement activities.</li><li>Monitor ERP utilization, system discipline, process compliance, and user adoption; recommend improvements where required.</li><li>Prepare project updates, management presentations, risks/issues logs, change requests, sign-off records, and benefits realization reports.</li></ul><p>Competencies</p><ul><li>Mandatory logistics, 3PL, warehousing, transportation, ports, freight forwarding, or related supply chain domain knowledge.</li><li>Strong functional understanding of ERP systems, workflows, master data, controls, integrations, and reporting requirements.</li><li>Experience in digital transformation, business process improvement, and technology-enabled operational change.</li><li>Ability to translate business requirements into functional specifications, process maps, and implementation actions.</li><li>Strong stakeholder management skills with the ability to engage leadership, users, vendors, IT teams, and operational staff.</li><li>Strong project coordination skills across requirements gathering, testing, rollout, training, and stabilization phases.</li><li>Analytical thinking, problem-solving, and ability to identify root causes of recurring process or system issues.</li><li>Good understanding of operational KPIs, dashboards, data quality, user access controls, and process governance.</li><li>Excellent communication, facilitation, documentation, and presentation skills.</li><li>Planning and organizing, delivering results, resilience under pressure, and adapting effectively to change.</li></ul><p>Only shortlisted candidates shall be contacted.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Minimum of 5-8 years of relevant experience in ERP implementation, digital transformation, business process improvement, or technology-enabled operations; logistics / 3PL / supply chain related background is mandatory</li><li>Bachelor's degree in Supply Chain, Logistics, Industrial Engineering, Information Systems, Computer Science, Business Administration, or related field</li><li>English is required; Arabic will be an added advantage</li></ul><p></p></section>

<p>In a world of possibilities, pursue one with endless opportunities. Imagine Next! At Parsons, you can imagine a career where you thrive, work with exceptional people, and be yourself. Guided by our leadership vision of valuing people, embracing agility, and fostering growth, we cultivate an innovative culture that empowers you to achieve your full potential. Unleash your talent and redefine what s possible.</p><p>Parsons is looking for an amazingly talented Interior Design (ID) Manager to join our team. The (ID) Manager will lead the interior design efforts for high-end luxury construction projects, ensuring the highest standards of design, quality, and craftsmanship. The role requires an experienced professional with a strong background in managing luxury interior design projects internationally. The ID Manager will oversee all interior design phases, from concept development through to project completion, ensuring alignment with the client s vision, luxury standards, and project objectives. This position demands a blend of creativity, leadership, and technical expertise to manage large-scale luxury projects, working closely with clients, consultants, and project teams across global markets.</p><strong>What You'll Be Doing</strong><ul><li><strong>Interior Design Leadership &amp; Oversight:</strong> Lead the development of interior design concepts for luxury residential, commercial, and hospitality projects. Ensure that all design elements, including layouts, materials, finishes, and furnishings, meet luxury standards and reflect the client s vision. Provide strategic leadership to the interior design team, ensuring the seamless delivery of all design phases from concept through construction.</li><li><strong>Project Coordination &amp; Collaboration:</strong> Collaborate with architects, MEP teams, contractors, and other stakeholders to ensure that interior design elements integrate smoothly with the overall project design. Lead coordination meetings with internal teams and external consultants to resolve design challenges and ensure alignment with luxury standards. Manage the interface between interior design and other disciplines, ensuring consistency and cohesion across all project elements.</li><li><strong>Luxury Interior Execution:</strong> Oversee the selection and specification of high-end materials, finishes, fixtures, and custom furnishings, ensuring they align with the luxury project s design narrative. Ensure that all interior spaces reflect the unique luxury aesthetics required for each project, balancing functionality and elegance. Review detailed interior design documentation, drawings, and specifications, ensuring precision and adherence to luxury standards.</li><li><strong>Quality Control &amp; Design Integrity:</strong> Implement robust quality control processes to ensure that all interior design elements meet the highest luxury and craftsmanship standards. Regularly review design deliverables, ensuring they comply with the client s vision, international building codes, and local regulations. Ensure design integrity is maintained throughout construction and fit-out, coordinating closely with contractors and on-site teams to resolve any design-related issues.</li><li><strong>Client Engagement &amp; Relationship Management:</strong> Serve as the primary point of contact for clients on all interior design matters, understanding their expectations and ensuring the design exceeds them. Present interior design concepts, mood boards, material selections, and progress updates to clients, incorporating their feedback while maintaining the integrity of the luxury design vision. Build and maintain strong relationships with clients, ensuring ongoing collaboration and satisfaction throughout the project lifecycle.</li><li><strong>Budget &amp; Schedule Management:</strong> Work closely with the project management team to ensure that the interior design aligns with the overall project budget and schedule, without compromising luxury quality. Prepare and review cost estimates for interior design elements, ensuring selections align with project budgets and financial objectives. Monitor procurement and delivery of materials, furniture, and finishes to ensure timely completion in line with project milestones.</li><li><strong>Sustainability &amp; Innovation:</strong> Integrate sustainable and innovative design practices into luxury interiors, ensuring environmentally responsible solutions without sacrificing aesthetics. Stay updated with global trends in luxury interior design, ensuring the latest innovations and technologies are incorporated into project designs.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's or Master's Degree in Interior Design, Architecture, or a related field.</li><li>A minimum of 15-18 years of experience in interior design management, with at least 10 years focused on luxury projects.</li><li>Extensive international experience managing large-scale, high-end luxury residential, commercial, or hospitality projects.</li><li>Strong background working with high-profile clients and delivering interior designs of the highest standards in international markets.</li><li><strong>Technical Skills:</strong> Proficiency in interior design software such as AutoCAD, Revit, SketchUp, and other visualization tools. Strong knowledge of luxury materials, finishes, and bespoke furnishings, including international sourcing and procurement. Deep understanding of local and international building codes, sustainability practices, and luxury design standards.</li><li><strong>Soft Skills:</strong> Excellent leadership, team management, and mentoring abilities, with experience leading multidisciplinary design teams. Strong communication and presentation skills, with the ability to engage with high-profile clients and senior stakeholders effectively. A keen eye for detail, with a deep understanding of luxury design aesthetics, craftsmanship, and quality.</li><li>Professional certification or licensure in Interior Design (e.g., NCIDQ, ASID).</li><li>Experience working in a PMC or consultancy environment.</li><li>Familiarity with global luxury brands and working with high-end residential, hospitality, or commercial clients.</li></ul>

<p>In a world of possibilities, pursue one with endless opportunities. Imagine Next! At Parsons, you can imagine a career where you thrive, work with exceptional people, and be yourself. Guided by our leadership vision of valuing people, embracing agility, and fostering growth, we cultivate an innovative culture that empowers you to achieve your full potential. Unleash your talent and redefine what s possible.</p><p>Parsons is looking for an amazingly talented Interior Design (ID) Manager to join our team. The (ID) Manager will lead the interior design efforts for high-end luxury construction projects, ensuring the highest standards of design, quality, and craftsmanship. The role requires an experienced professional with a strong background in managing luxury interior design projects internationally. The ID Manager will oversee all interior design phases, from concept development through to project completion, ensuring alignment with the client s vision, luxury standards, and project objectives. This position demands a blend of creativity, leadership, and technical expertise to manage large-scale luxury projects, working closely with clients, consultants, and project teams across global markets.</p><h2>What You'll Be Doing</h2><p><strong>Interior Design Leadership &amp; Oversight:</strong> Lead the development of interior design concepts for luxury residential, commercial, and hospitality projects. Ensure that all design elements, including layouts, materials, finishes, and furnishings, meet luxury standards and reflect the client s vision. Provide strategic leadership to the interior design team, ensuring the seamless delivery of all design phases from concept through construction.</p><p><strong>Project Coordination &amp; Collaboration:</strong> Collaborate with architects, MEP teams, contractors, and other stakeholders to ensure that interior design elements integrate smoothly with the overall project design. Lead coordination meetings with internal teams and external consultants to resolve design challenges and ensure alignment with luxury standards. Manage the interface between interior design and other disciplines, ensuring consistency and cohesion across all project elements.</p><p><strong>Luxury Interior Execution:</strong> Oversee the selection and specification of high-end materials, finishes, fixtures, and custom furnishings, ensuring they align with the luxury project s design narrative. Ensure that all interior spaces reflect the unique luxury aesthetics required for each project, balancing functionality and elegance. Review detailed interior design documentation, drawings, and specifications, ensuring precision and adherence to luxury standards.</p><p><strong>Quality Control &amp; Design Integrity:</strong> Implement robust quality control processes to ensure that all interior design elements meet the highest luxury and craftsmanship standards. Regularly review design deliverables, ensuring they comply with the client s vision, international building codes, and local regulations. Ensure design integrity is maintained throughout construction and fit-out, coordinating closely with contractors and on-site teams to resolve any design-related issues.</p><p><strong>Client Engagement &amp; Relationship Management:</strong> Serve as the primary point of contact for clients on all interior design matters, understanding their expectations and ensuring the design exceeds them. Present interior design concepts, mood boards, material selections, and progress updates to clients, incorporating their feedback while maintaining the integrity of the luxury design vision. Build and maintain strong relationships with clients, ensuring ongoing collaboration and satisfaction throughout the project lifecycle.</p><p><strong>Budget &amp; Schedule Management:</strong> Work closely with the project management team to ensure that the interior design aligns with the overall project budget and schedule, without compromising luxury quality. Prepare and review cost estimates for interior design elements, ensuring selections align with project budgets and financial objectives. Monitor procurement and delivery of materials, furniture, and finishes to ensure timely completion in line with project milestones.</p><p><strong>Sustainability &amp; Innovation:</strong> Integrate sustainable and innovative design practices into luxury interiors, ensuring environmentally responsible solutions without sacrificing aesthetics. Stay updated with global trends in luxury interior design, ensuring the latest innovations and technologies are incorporated into project designs.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's or Master's Degree in Interior Design, Architecture, or a related field.</li><li>A minimum of 15-18 years of experience in interior design management, with at least 10 years focused on luxury projects.</li><li>Extensive international experience managing large-scale, high-end luxury residential, commercial, or hospitality projects.</li><li>Strong background working with high-profile clients and delivering interior designs of the highest standards in international markets.</li><li><strong>Technical Skills:</strong> Proficiency in interior design software such as AutoCAD, Revit, SketchUp, and other visualization tools. Strong knowledge of luxury materials, finishes, and bespoke furnishings, including international sourcing and procurement. Deep understanding of local and international building codes, sustainability practices, and luxury design standards.</li><li><strong>Soft Skills:</strong> Excellent leadership, team management, and mentoring abilities, with experience leading multidisciplinary design teams. Strong communication and presentation skills, with the ability to engage with high-profile clients and senior stakeholders effectively. A keen eye for detail, with a deep understanding of luxury design aesthetics, craftsmanship, and quality.</li><li>Professional certification or licensure in Interior Design (e.g., NCIDQ, ASID).</li><li>Experience working in a PMC or consultancy environment.</li><li>Familiarity with global luxury brands and working with high-end residential, hospitality, or commercial clients.</li></ul>

<h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">About the Role</h3> <p style="margin:0 0 12px; ************;">Reza Investment Company is seeking an <strong style="font-weight:700;">IT Specialist</strong> to join its team in the Makkah region, covering operations in both Jeddah and Makkah. This full-time position requires a professional with 2-5 years of relevant experience to support day-to-day IT operations within an IT Service Management (ITSM) environment.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Role Context and Scope</h3> <p style="margin:0 0 12px; ************;">The IT Specialist will play a crucial role in ensuring the smooth functioning of IT services. This position demands strong execution and accountability, operating across multiple IT domains while managing tasks under real business pressure to maintain operational efficiency.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Key Responsibilities</h3> <ul style="margin:0 0 12px; padding-inline-start:24px; list-style-type:disc; list-style-position:outside;"> <li style="margin:0 0 6px;">Handle IT tickets and service requests in line with ITSM practices, including incident, request, and basic problem handling.</li> <li style="margin:0 0 6px;">Provide Level 1 / Level 2 support for end-user issues, Office 365, Active Directory (user management, basic troubleshooting), and basic networking issues (LAN, connectivity, troubleshooting).</li> <li style="margin:0 0 6px;">Coordinate with internal IT teams and external vendors as required to resolve issues and implement solutions.</li> <li style="margin:0 0 6px;">Support applications and business users across various departments within the company.</li> <li style="margin:0 0 6px;">Work across two physical locations, the Head Office and the Factory, on different days as operational needs dictate.</li> <li style="margin:0 0 6px;">Maintain proper documentation for IT processes and adhere to defined IT procedures.</li> </ul> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Required Qualifications</h3> <ul style="margin:0 0 12px; padding-inline-start:24px; list-style-type:disc; list-style-position:outside;"> <li style="margin:0 0 6px;">Bachelor’s degree in an IT-related field.</li> <li style="margin:0 0 6px;">2-5 years of professional experience in an IT support or operations role.</li> </ul> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Essential Skills and Attributes</h3> <ul style="margin:0 0 12px; padding-inline-start:24px; list-style-type:disc; list-style-position:outside;"> <li style="margin:0 0 6px;">Demonstrated ability to work effectively under pressure.</li> <li style="margin:0 0 6px;">Proven capacity to manage multiple priorities concurrently.</li> <li style="margin:0 0 6px;">Strong willingness to learn and adapt in a dynamic, fast-paced operational environment.</li> </ul> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Work Environment and Location</h3> <p style="margin:0 0 12px; ************;">This is a full-time position within Reza Investment Company, primarily based in the Makkah region. The role requires flexibility to work across two key physical locations, the Head Office and the Factory, on different days to ensure comprehensive IT support.</p>

<h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">About the Role</h3> <p style="margin:0 0 12px; ************;">Reza Investment Company is seeking an <strong style="font-weight:700;">IT Specialist</strong> to join its team in the Makkah region, covering operations in both Jeddah and Makkah. This full-time position requires a professional with 2-5 years of relevant experience to support day-to-day IT operations within an IT Service Management (ITSM) environment.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Role Context and Scope</h3> <p style="margin:0 0 12px; ************;">The IT Specialist will play a crucial role in ensuring the smooth functioning of IT services. This position demands strong execution and accountability, operating across multiple IT domains while managing tasks under real business pressure to maintain operational efficiency.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Key Responsibilities</h3> <ul style="margin:0 0 12px; padding-inline-start:24px; list-style-type:disc; list-style-position:outside;"> <li style="margin:0 0 6px;">Handle IT tickets and service requests in line with ITSM practices, including incident, request, and basic problem handling.</li> <li style="margin:0 0 6px;">Provide Level 1 / Level 2 support for end-user issues, Office 365, Active Directory (user management, basic troubleshooting), and basic networking issues (LAN, connectivity, troubleshooting).</li> <li style="margin:0 0 6px;">Coordinate with internal IT teams and external vendors as required to resolve issues and implement solutions.</li> <li style="margin:0 0 6px;">Support applications and business users across various departments within the company.</li> <li style="margin:0 0 6px;">Work across two physical locations, the Head Office and the Factory, on different days as operational needs dictate.</li> <li style="margin:0 0 6px;">Maintain proper documentation for IT processes and adhere to defined IT procedures.</li> </ul> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Required Qualifications</h3> <ul style="margin:0 0 12px; padding-inline-start:24px; list-style-type:disc; list-style-position:outside;"> <li style="margin:0 0 6px;">Bachelor’s degree in an IT-related field.</li> <li style="margin:0 0 6px;">2-5 years of professional experience in an IT support or operations role.</li> </ul> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Essential Skills and Attributes</h3> <ul style="margin:0 0 12px; padding-inline-start:24px; list-style-type:disc; list-style-position:outside;"> <li style="margin:0 0 6px;">Demonstrated ability to work effectively under pressure.</li> <li style="margin:0 0 6px;">Proven capacity to manage multiple priorities concurrently.</li> <li style="margin:0 0 6px;">Strong willingness to learn and adapt in a dynamic, fast-paced operational environment.</li> </ul> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Work Environment and Location</h3> <p style="margin:0 0 12px; ************;">This is a full-time position within Reza Investment Company, primarily based in the Makkah region. The role requires flexibility to work across two key physical locations, the Head Office and the Factory, on different days to ensure comprehensive IT support.</p>

<h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">About the Role</h3> <p style="margin:0 0 12px; ************;">proven is seeking an experienced <strong style="font-weight:700;">Organizational Change Management (OCM) Lead</strong> for a contract position based in Dammam. This role is critical for supporting the people, process, communications, training, and business adoption aspects of an Oracle Fusion deployment within a complex enterprise environment.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Role Context and Purpose</h3> <p style="margin:0 0 12px; ************;">The OCM Lead will collaborate closely with business stakeholders, program leadership, functional teams, and end users. The primary objective is to ensure the successful adoption of Oracle Fusion and achieve the intended business outcomes throughout the transformation journey.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Key Responsibilities</h3> <ul style="margin:0 0 12px; padding-inline-start:24px; list-style-type:disc; list-style-position:outside;"> <li style="margin:0 0 6px;">Develop and execute the overall OCM strategy for the Oracle Fusion program, including change impact assessments, readiness definitions, and governance mechanisms.</li> <li style="margin:0 0 6px;">Identify and manage key business stakeholders and champions, fostering strong relationships and facilitating leadership alignment sessions and change workshops.</li> <li style="margin:0 0 6px;">Create and execute a comprehensive communication strategy, developing executive communications, leadership messages, newsletters, and program updates.</li> <li style="margin:0 0 6px;">Lead training needs analysis and learning strategy development, overseeing the creation of training materials and coordinating delivery for various user groups.</li> <li style="margin:0 0 6px;">Monitor and assess organizational readiness, developing adoption KPIs, supporting business process transition, and driving user adoption during all deployment phases.</li> <li style="margin:0 0 6px;">Identify and mitigate people-related transformation risks, manage resistance, and escalate critical change management issues to program leadership.</li> </ul> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Required Qualifications and Experience</h3> <ul style="margin:0 0 12px; padding-inline-start:24px; list-style-type:disc; list-style-position:outside;"> <li style="margin:0 0 6px;">Over <strong style="font-weight:700;">10 years of experience</strong> leading change management initiatives for large-scale ERP transformation programs.</li> <li style="margin:0 0 6px;">Proven experience with Oracle Fusion implementations within complex enterprise environments.</li> <li style="margin:0 0 6px;">Experience working within large enterprise environments and multi-stakeholder programs.</li> </ul> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Preferred Experience</h3> <ul style="margin:0 0 12px; padding-inline-start:24px; list-style-type:disc; list-style-position:outside;"> <li style="margin:0 0 6px;">Experience delivering transformation programs in Saudi Arabia or the GCC region.</li> <li style="margin:0 0 6px;">Prior experience working with Oil &amp; Gas, Industrial Services, or Engineering organizations.</li> <li style="margin:0 0 6px;">Experience in Asset Management, Maintenance, Finance, Procurement, or Shared Services transformations.</li> </ul> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Application Process</h3> <p style="margin:0 0 12px; ************;">Candidates who meet the specified qualifications and experience are encouraged to apply.</p>

<h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">About MarketEase and the Role</h3> <p style="margin:0 0 12px; ************;">MarketEase is seeking a <strong style="font-weight:700;">HaloPSA Consultant</strong> to join its remote team. This contract position, based in Saudi Arabia, is focused on the implementation, configuration, customization, and ongoing support of HaloPSA solutions for clients across various industries.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">The HaloPSA Consultant Position</h3> <p style="margin:0 0 12px; ************;">The successful candidate will apply strong technical expertise and problem-solving skills to deliver effective HaloPSA solutions. This role requires the ability to work independently while also collaborating effectively with distributed teams to ensure client satisfaction and operational efficiency.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Core Responsibilities</h3> <ul style="margin:0 0 12px; padding-inline-start:24px; list-style-type:disc; list-style-position:outside;"> <li style="margin:0 0 6px;">Implement, configure, and maintain HaloPSA solutions based on client requirements.</li> <li style="margin:0 0 6px;">Configure workflows, automation, business rules, ticket types, SLAs, approvals, and notifications within HaloPSA.</li> <li style="margin:0 0 6px;">Design and maintain reports, dashboards, customer portals, and service catalogs.</li> <li style="margin:0 0 6px;">Configure contracts, recurring billing, invoicing, and service management processes.</li> <li style="margin:0 0 6px;">Integrate HaloPSA with Microsoft 365, Azure Active Directory, APIs, and other third-party applications.</li> <li style="margin:0 0 6px;">Troubleshoot and resolve application, configuration, and user-related issues.</li> <li style="margin:0 0 6px;">Support data migration, onboarding, system upgrades, and platform enhancements.</li> <li style="margin:0 0 6px;">Prepare technical documentation and provide end-user training where required.</li> <li style="margin:0 0 6px;">Collaborate with internal teams to ensure successful implementation and ongoing support.</li> <li style="margin:0 0 6px;">Follow best practices to improve operational efficiency and client satisfaction.</li> </ul> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Required Experience and Skills</h3> <p style="margin:0 0 12px; ************;">Candidates should possess <strong style="font-weight:700;">5-10 years of experience</strong> in a relevant technical consulting role, specifically with HaloPSA. The role demands strong technical expertise, proven problem-solving capabilities, and the ability to manage projects independently while contributing to a team environment.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Work Setting and Professional Growth</h3> <p style="margin:0 0 12px; ************;">This role offers the opportunity to work with international clients and gain exposure to a variety of HaloPSA implementation and support projects. MarketEase provides a collaborative and professional work environment, fostering continuous learning and professional development.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Application Information</h3> <p style="margin:0 0 12px; ************;">Interested candidates are invited to submit their applications for this contract position.</p>

<h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">About the Functional Consultant Role</h3> <p style="margin:0 0 12px; ************;">Dautom is seeking a <strong style="font-weight:700;">Functional Consultant</strong> for a contract position in Saudi Arabia. This role focuses on the implementation and optimization of DELMIA Quintiq software, a leading solution for supply chain planning and optimization.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Role Focus and Purpose</h3> <p style="margin:0 0 12px; ************;">As a Functional Consultant, you will operate as an Industry Process Consultant (IPC), specializing in the DELMIA Quintiq platform. Your primary objective will be to assist clients in enhancing their supply chain, production, and workforce planning capabilities through expert implementation and optimization strategies.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Key Responsibilities</h3> <ul style="margin:0 0 12px; padding-inline-start:24px; list-style-type:disc; list-style-position:outside;"> <li style="margin:0 0 6px;">Conduct workshops and interviews to understand and document clients' current (AS-IS) business processes, planning methodologies, and challenges.</li> <li style="margin:0 0 6px;">Analyze complex supply chain, production, or workforce planning scenarios to identify optimization opportunities.</li> <li style="margin:0 0 6px;">Translate customer requirements into clear, comprehensive functional specifications, use cases, and technical requirements for the development team.</li> <li style="margin:0 0 6px;">Perform functional testing, user acceptance testing (UAT) support, and quality assurance to ensure the solution meets business requirements and is user-friendly.</li> <li style="margin:0 0 6px;">Provide expert functional support to the customer during development, go-live, and post-implementation phases.</li> <li style="margin:0 0 6px;">Deliver training and documentation to end-users and business key users.</li> <li style="margin:0 0 6px;">Proactively identify and propose business process and system enhancements to drive continuous improvement.</li> </ul> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Candidate Profile and Requirements</h3> <p style="margin:0 0 12px; ************;">Candidates for this position should possess <strong style="font-weight:700;">5-10 years of relevant experience</strong> in functional consulting, particularly with supply chain planning and optimization software. A specific requirement for this contract role is that the candidate must provide their own laptop for work.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Work Arrangement and Location</h3> <p style="margin:0 0 12px; ************;">This is a <strong style="font-weight:700;">contract-based position</strong> located in Saudi Arabia. The role requires a dedicated professional capable of working independently while integrating effectively with client teams.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Application Information</h3> <p style="margin:0 0 12px; ************;">Interested candidates are invited to submit their application for consideration.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>The Senior Project Controls Manager will provide strategic leadership and oversight of all project controls functions for a major high-rise development in Riyadh. The role will be responsible for establishing and managing project controls governance, including planning, scheduling, cost management, risk management, change control, reporting, and performance monitoring across all project phases.</p><br><p>Acting as a key member of the PMC leadership team, the Senior Project Controls Manager will ensure robust controls are implemented from the post-concept design stage through procurement, construction, commissioning, and handover, enabling informed decision-making and successful project delivery in line with client objectives.</p><br><br><br>Responsibilities:<br><p><strong>Project Controls Leadership</strong></p><br><p>Lead and manage all project controls activities across the project lifecycle.<br>Develop and implement the Project Controls Management Plan, procedures, and governance framework.<br>Provide strategic advice to the Project Director and Client on project performance, risks, and opportunities.<br>Lead and mentor planning, cost control, reporting, and risk management teams.</p><br><p><strong>Planning &amp; Scheduling</strong></p><br><p>Establish and maintain the integrated project master programme covering design, procurement, construction, and commissioning activities.<br>Review and approve contractors’ and consultants’ schedules, methodologies, and recovery plans.<br>Conduct critical path analysis and schedule risk assessments.<br>Monitor project progress against approved baselines and recommend corrective actions.<br>Ensure timely achievement of key project milestones and deliverables.</p><br><p><strong>Cost Management &amp; Commercial Oversight</strong></p><br><p>Lead project cost control, budgeting, forecasting, and cash flow management.<br>Establish cost reporting systems and performance measurement indicators.<br>Monitor commitments, expenditures, change requests, and forecasted project costs.<br>Support commercial and contract management teams regarding valuation, variations, and claims.<br>Advise project leadership on financial performance and potential cost risks.</p><br><p><strong>Risk &amp; Change Management</strong></p><br><p>Establish and maintain project risk management processes and risk registers.<br>Facilitate periodic risk workshops and mitigation planning sessions.<br>Lead schedule and cost impact assessments for changes and variations.<br>Ensure proper governance and approvals for all change control activities.</p><br><p><strong>Reporting &amp; Performance Management</strong></p><br><p>Develop executive dashboards, KPIs, and performance reporting frameworks.<br>Present project performance reports to senior stakeholders and the Client.<br>Track project health indicators and provide early warning notices on emerging issues.<br>Utilize Earned Value Management (EVM) and performance analytics to monitor project delivery.</p><br><p><strong>Claims &amp; Dispute Avoidance</strong></p><br><p>Provide project controls input into claims evaluation and extension-of-time assessments.<br>Review contractor claims, delay analyses, and entitlement submissions.<br>Support contract administration and dispute resolution activities.<br>Ensure robust project records and documentation are maintained.</p><br><p><strong>Stakeholder &amp; Client Management</strong></p><br><p>Act as the primary project controls interface with the Client, designers, contractors, and key stakeholders.<br>Participate in executive steering committee and project review meetings.<br>Build strong relationships with project stakeholders to facilitate successful project delivery.<br>Provide strategic recommendations and presentations to senior management.</p><br><p><strong>Digital Project Controls</strong></p><br><p>Drive the implementation of project controls technologies and digital reporting tools.<br>Lead the utilization of Primavera P6, Power BI, cost management systems, and project dashboards.<br>Promote data-driven decision-making and continuous improvement initiatives.</p><br><br>Qualifications:<br><ul><li>Bachelor's Degree in Engineering, Construction Management, Quantity Surveying, Project Management, or related discipline.</li><li>Master's Degree is preferred.</li><li>Professional certifications such as PMP, PSP, CCP, MRICS, or equivalent are highly desirable.</li><li>Minimum 18–20 years of project controls experience on large-scale building and infrastructure projects.</li><li>Minimum 8 years in a Senior Project Controls Manager or equivalent leadership role.</li><li>Proven PMC/consultancy experience on large-scale mixed-use, commercial, hospitality, or high-rise developments.</li><li>Strong experience across design, procurement, construction, testing, commissioning, and handover phases.</li><li>Previous experience in Saudi Arabia and the GCC is highly preferred.</li><li>Experience working on projects delivered in accordance with RIBA stages and international project management standards.</li><li>Advanced knowledge of Primavera P6 and project scheduling techniques.</li><li>Strong expertise in cost management, forecasting, budgeting, and project analytics.</li><li>Experience with Power BI, reporting systems, and digital project controls solutions.</li><li>Strong understanding of risk management methodologies.</li><li>Working knowledge of FIDIC contracts, claims, and dispute resolution processes.</li><li>Proficiency in Earned Value Management (EVM) and project performance measurement.</li></ul><p><span>Imagine a better future for you and a better future for us all.</span></p><br><p><span>Work on landmark projects around the world and embrace opportunities to make an even bigger impact in the communities you care about. What if you could do the best work of your life and create a legacy for yourself?</span></p><br><p><span>With us, you can. Apply today.</span></p><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> 5+ years </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<p>This role owns the shipping stack end to end and the economics underneath it: courier integrations, routing, cash-on-delivery reconciliation, exceptions, and partner performance, plus how far past last-mile delivery we go into inventory placement, warehousing, pick and pack, first-mile pickup, and returns. You lead a dedicated engineering squad as its one accountable product owner, and you own what a shipment costs and what the platform keeps on it. Few product roles let you own a merchant experience and its unit economics at the same time. This one does.</p><p><br></p><p>You will drive impact across four major domains:</p><p><br></p><p>Shipping Products (routing, label issuance, cash on delivery, tracking, driver-facing tools)</p><p>Partner Integrations (provider onboarding, interface quality, status mapping, reconciliation, platform stability)</p><p>Fulfillment Beyond Last Mile (inventory placement, warehousing and third-party orchestration, pick and pack, first-mile pickup, returns)</p><p>Shipping Economics (carrier mix, rate card design, cost per successful delivery, what the platform charges and what it keeps)</p><p>Responsibilities:</p><p>Own the strategy and roadmap for shipping and fulfillment, prioritized on merchant retention and contribution per shipment, not feature count.</p><p>Decide how each order is routed and priced: which provider carries it, at what service level, at what cost, and what the merchant pays.</p><p>Raise delivery reliability where it is measurable: first-attempt success, service-level accuracy, exception rate, return to origin, and cash-on-delivery reconciliation.</p><p>Build the integration layer that makes onboarding a new provider fast and keeps it stable once live: status mapping, retries, fallbacks, monitoring.</p><p>Extend the product past last-mile delivery, choosing capabilities on merchant retention impact rather than on integration ease.</p><p>Decide which shipping capability is free and which is paid, and defend where the line sits.</p><p>Own the metrics with the data team, and move volume between providers when the performance data says to.</p><p>Requirements</p><p>Proven ownership of a shipping, fulfillment, or order-management product on a platform serving many businesses at once, with the numbers you moved: delivery success rate, service-level accuracy, exception rate, cash-on-delivery accuracy, or cost per shipment.</p><p>Commercial fluency in shipment economics: you have built, priced, or renegotiated a rate card, and can explain how zone, weight, service level, cash on delivery, surcharges, and failed deliveries move cost per parcel.</p><p>Depth past last-mile delivery in at least two of: inventory placement, warehousing or third-party fulfillment orchestration, pick and pack, first-mile pickup, reverse logistics, cross-border.</p><p>Technical grounding in integrations: interfaces, webhooks, status mapping, retries, reconciliation. You can explain how a courier integration actually breaks and what made yours stable long term.</p><p>Experience as the single product owner for a dedicated engineering squad, working across operations, commercial, and support rather than around them.</p><p>Strongly preferred: you have built product on top of a partner network, where the company sold partner capacity and built its own capability alongside it.</p><p>Seven or more years in product management. Full professional fluency in Arabic and English is required, and GCC logistics context is preferred over theoretical knowledge. Willing to relocate to Saudi Arabia.</p><p><strong>Desired Candidate Profile</strong></p><p><br></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <b>Role Overview:</b><p>The Service Management Manager is responsible for leading and governing all IT Service Management (ITSM) processes across the organization.</p><br><p>This role ensures the stability, performance, and continuous improvement of IT services through effective management of incident, change, and service processes, while ensuring alignment with ITIL best practices, internal governance, and business expectations.</p><br><p>The role will work closely with infrastructure, application, and business teams to ensure reliable service delivery and optimal customer experience.</p><br><b>Key Responsibilities:</b><ul><li>Own and manage ITSM processes including Incident Management, Change Management, and Service Request Management</li><li>Create and lead service management communication strategy</li><li>Ensure adherence to ITIL framework and enterprise governance standards</li><li>Lead end-to-end incident management ensuring timely resolution and communication</li><li>Manage major incident handling, root cause analysis completion by the stakeholders with the relevant teams, and preventive action tracking</li><li>Collaborate with stakeholders and CISO on change management lifecycle including CAB processes and risk assessment</li><li>Ensure all changes are properly documented, approved, and tracked</li><li>Monitor service performance against SLAs and OLAs and drive continuous improvement</li><li>Produce service reporting dashboards and communicate performance to stakeholders</li><li>Manage and optimize ServiceNow (SNow) ITSM modules</li><li>Maintain CMDB accuracy, governance, and configuration integrity</li><li>Support IT service continuity planning including disaster recovery readiness</li><li>Identify risks impacting service availability and implement mitigation actions</li><li>Act as the primary interface between IT and business stakeholders on service performance</li><li>Coordinate with vendors and third-party providers to ensure service delivery standards</li></ul><b>Qualifications:</b><ul><li>Bachelor’s degree in Information Technology, Computer Science, or related field</li><li>ITIL certification (mandatory)</li><li>Minimum <b>5+ years of experience in IT Service Management</b></li><li>Proven experience in Incident Management and Change Management</li><li>Strong experience with ServiceNow (SNow) platform</li><li>Familiarity with CMDB management and IT service governance</li><li>Candidates must be <b>based in Riyadh, KSA</b></li></ul><b>Skills:</b><ul><li>ITIL Service Management Processes (Incident, Change, Service Requests)</li><li>ServiceNow (SNow) ITSM modules</li><li>CMDB management and service configuration control</li><li>SLA monitoring and service performance reporting</li><li>Service continuity and disaster recovery practices</li><li>Stakeholder and vendor management</li><li>Communication and collaboration</li><li>Problem-solving and analytical thinking</li><li>Strong governance and organizational skills</li></ul><p><b>About The Cigna Group </b></p><br>Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.<p><i>Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.</i></p><br><p><i>If</i><i><span> you require reasonable accommodation in completing the online application process, please email: <span><span>SeeYourselfEMEA@cigna.com</span></span> for support. Do not email <span><span>SeeYourselfEMEA@cigna.com</span></span> for an update on your application or to provide your resume as you will not receive a response.</span></i></p><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><br><p> </p> <p> </p> <p> <u> <b>Job Description:</b> </u> </p> <div> <div> <p> <span>Parsons<span> </span>is<span> looking for an amazingly talented Airfield Testing &amp; Commissioning Lead to join our team. The Airfield Testing &amp; Commissioning Lead will </span>be responsible for<span> leading the planning, coordination, execution, and operational validation of testing and commissioning activities associated with complex airfield operational systems within a major airport Master Systems Integration (MSI) </span>programme.</span> </p> </div> <div> <p> </p> </div> <div> <p> <span>The position requires strong<span> </span>expertise<span> in airport systems testing, operational validation, systems integration, and commissioning management within live aviation environments.</span> </span> </p> <p> </p> </div> <div> <p> <b>What You'll Be Doing:</b> </p> <p> </p> <ul> <li>Oversees testing and commissioning activities associated with ALCMS, A-SMGCS, ATMS, ILS, AWOS/MET, ATIS, VDGS, PBB, FHS, RTMIS, SNIB, and AOS platforms. </li> </ul> </div> <div> <ul> <li> <p> <span>Develops, reviews, and approves testing &amp; commissioning procedures, operational validation plans, test scripts, acceptance criteria, and commissioning methodologies.</span> </p> </li> </ul> </div> <div> <ul> <li> <p> <span>Coordinates multidisciplinary testing activities involving EPC contractors, IVVQ consultants, operational stakeholders, specialist vendors, airport operators, and ANSP teams.</span> </p> </li> </ul> </div> <div> <ul> <li> <p> <span>Ensures all systems testing activities are executed in compliance with aviation operational standards, regulatory requirements,<span> </span>programme<span> governance procedures, and operational continuity constraints.</span> </span> </p> </li> </ul> </div> <div> <ul> <li> <p> <span>Leads integrated systems testing activities to verify systems interoperability, interface functionality, operational performance, and end-to-end systems readiness.</span> </p> </li> </ul> </div> <div> <ul> <li> <p> <span>Coordinates operational readiness testing activities and supports ORAT milestones, operational transition planning, and phased go-live requirements.</span> </p> </li> </ul> </div> <div> <ul> <li> <p> <span>Monitors testing progress, commissioning milestones, defect resolution activities, and operational<span> </span>acceptance<span> readiness across all assigned systems.</span> </span> </p> </li> </ul> </div> </div> <div> <div> <ul> <li> <p> <span>Manages snagging, defects, non-conformances, retesting activities, and formal closure processes<span> </span>through to<span> final operational acceptance.</span> </span> </p> </li> </ul> </div> <div> <ul> <li> <p> <span>Supports regulatory inspections, operational demonstrations, technical audits, and authority acceptance activities associated with airport operational systems.</span> </p> </li> </ul> </div> <div> <ul> <li> <p> <span>Coordinates with ANSP stakeholders, ATC operations teams, airport operators, and regulatory authorities to ensure compliance with operational and certification requirements.</span> </p> </li> </ul> </div> <div> <ul> <li> <p> <span>Reviews contractor commissioning documentation, test reports, systems validation records, integration results, and technical close-out deliverables.</span> </p> </li> </ul> </div> <div> <ul> <li> <p><br></p></li></ul></div><div><ul><li> </li> </ul> <p> </p> </div> <div> <p> <b>What Required Skills You'll Bring:</b> </p> </div> <div> <ul> <li> <p> <span>Bachelor s Degree in Electrical Engineering, Electronics Engineering, Systems Engineering, Aviation Engineering, Telecommunications Engineering, or related discipline from a recognized university.</span> </p> </li> </ul> </div> <div> <ul> <li> <p> <span>Minimum 15 years of professional experience in testing &amp; commissioning, systems integration, airport operational systems, or complex aviation infrastructure<span> </span>programmes.</span> </p> </li> </ul> </div> <div> <ul> <li> <p> <span>Minimum 6 years of experience in major international airport<span> </span>programmes<span> involving airfield systems testing, commissioning, and operational readiness activities.</span> </span> </p> </li> </ul> </div> <div> <ul> <li> <p> <span>Demonstrated experience leading testing and commissioning activities within live airport operational environments.</span> </p> </li> </ul> </div> <div> <ul> <li> <p> <span>Strong experience managing FAT, SAT, SIT, ORT, operational trials, and integrated systems testing activities for airport operational systems.</span> </p> </li> </ul> </div> <div> <ul> <li> <p> <span>Experience coordinating with EPC contractors, IVVQ consultants, ANSP stakeholders, airport operations teams, and specialist systems vendors is<span> </span>required.</span> </p> </li> </ul> </div> <div> <ul> <li> <p> <span>Strong understanding of aviation operational standards, regulatory acceptance requirements, and airport operational readiness processes.</span> </p> </li> </ul> </div> </div> <div> <div> <ul> <li> <p> <span>GCC airport<span> </span>programme<span> experience is highly desirable.</span> </span> </p> </li> </ul> </div> <div> <ul> <li> <p> <span>Must<span> </span>possess<span> strong technical coordination, stakeholder management, and operational communication capabilities.</span> </span> </p> </li> </ul> <p> </p> </div> <div> <p> <b>What Desired Skills You'll Bring:</b> </p> <p> </p> </div> <div> <ul> <li> <p> <span>Comprehensive knowledge of airport operational systems, airfield technologies, and integrated aviation environments.</span> </p> </li> </ul> </div> <div> <ul> <li> <p> <span>Ability to manage complex multidisciplinary testing activities involving vendors, contractors, operators, and regulatory authorities.</span> </p> </li> </ul> </div> <div> <ul> <li> <p> <span>Excellent communication, reporting, facilitation, and stakeholder coordination skills.</span> </p> </li> </ul> </div> <div> <ul> <li> <p> <span>Ability to review and interpret complex technical documentation, commissioning procedures, test scripts, and systems validation deliverables.</span> </p> </li> </ul> </div> <div> <ul> <li> <p> <span>Strong understanding of aviation operational continuity requirements and live airport operational constraints.</span> </p> </li> </ul> </div> <div> <ul> <li> <p> <span>Ability to manage multiple concurrent testing and commissioning workstreams within large-scale<span> </span>programme<span> environments.</span> </span> </p> </li> </ul> </div> <div> <ul> <li> <p> <span>Ability to function effectively within multi-organizational delivery environments while<span> </span>maintaining<span> alignment with </span>programme<span> </span>objectives, operational priorities, and regulatory requirements.</span> </p> </li> </ul> </div> </div> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p><br></div></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>In this role, you will primarily underwrite long-only equity and fixed income strategies while also aiding in the underwriting of alternative managers (private equity, private credit, private real estate, venture) with a global remit but a special focus on the Middle East and Shariah/Sukuk strategies. You will have public markets investment manager underwriting experience and a demonstrated investment track record in these strategies. You are expected to research and generate recommendations that are in line with client portfolio requirements and can communicate views. You will also be a part of a team where working in a collaborative way with team members will be required. This position is located in Riyadh, Saudi Arabia. You will need to periodically travel and meet with existing or potential internal or external investment management teams.</p> <p> </p> <p> <b>Responsibilities:</b> </p> <ul> <li> <p>Conduct in-depth due diligence on investment managers across asset classes (equity and fixed income primarily), evaluating strategies, teams, performance, and risk controls.</p> </li> <li> <p>Lead end-to-end manager selection for multi-manager portfolios: screen managers, underwrite mandates, present recommendations to clients/prospects, and ensure portfolio fit and fiduciary standards.</p> </li> <li> <p>Oversee ongoing manager monitoring: maintain a watch list, track performance and risk, conduct reviews, prepare oversight reports, and flag issues.</p> </li> <li> <p>Communicate manager strategy, performance, and outlook to stakeholders, and support client engagements such as RFP responses and meetings.</p> </li> <li> <p>Focus on global manager research with an emphasis on MENA strategies initially: build local manager relationships, conduct on-site due diligence, and integrate regional insights globally.</p> </li> <li> <p>Collaborate with Global Investment Risk, ODD, and Compliance teams for holistic manager reviews, mentor junior analysts, and refine research processes.</p> </li> <li> <p>Innovate in the use of AI tools in manager due diligence and oversight functions</p> </li> <li> <p>Interface/communicate with clients and internal stakeholders about manager performance</p> </li> </ul> <p> </p> <p> <b>Requirements and Qualifications</b> </p> <ul> <li> <p>3+ years experience in a role conducting manager due diligence including presenting findings to internal committees and/or clients</p> </li> <li> <p>Experience conducting manager research across alternative asset classes (private equity, private credit, private real estate, venture capital) is a plus</p> </li> <li> <p>CFA or MBA preferred</p> </li> </ul> <p> </p> <p> <b>Additional Requirements and Qualifications</b> </p> <ul> <li> <p>Must be willing to periodically travel across MENA and APAC regions</p> </li> </ul> <p> </p> <b>About State Street</b> <p> </p> <p>Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.</p> <p> </p> <p>We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.</p> <p> </p> <p>As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.</p> <p> </p> <p>Discover more information on jobs at StateStreet.com/careers </p> <p> </p> <p>Read our CEO Statement </p></div></section>

<p><br></p><p><b>JOB OVERVIEW</b></p><p>The Reservations Manager leads the Reservations department for FAENA The Red Sea, setting the standard of warmth, artistry, and precision that defines every guest s first impression of the FAENA Culture. The role is responsible for the strategic and operational management of the reservations function, driving revenue performance and ensuring every booking journey reflects the sophistication, exclusivity, and emotive storytelling of the FAENA brand. The Reservations Manager partners closely with Revenue Management, Front Office, Sales &amp; Marketing, and Guest Experience teams to translate FAENA s vision of curated indulgence into flawless, personalised booking experiences from first inquiry to arrival.</p><p><b><br></b></p><p><b>DUTIES AND RESPONSIBILITIES</b></p><ul><li>Champion and reinforce a culture of warmth, precision, and pride within the reservations function, consistent with the FAENA Culture.</li><li>Oversee day-to-day reservations operations across all channels (phone, email, OTAs, GDS, direct website) ensuring accuracy, efficiency, and an exceptional guest experience at every touchpoint.</li><li>Set, monitor, and enforce reservations standards, scripts, and service protocols aligned with FAENA s luxury positioning and brand voice.</li><li>Partner with the Director of Revenue Management to implement pricing strategy, rate integrity, availability controls, and inventory allocation across all distribution channels.</li><li>Analyse booking pace, pickup, denials, and cancellation trends; recommend action plans to maximise occupancy and RevPAR.</li><li>Review and approve complex, VIP, and high-value reservations, ensuring bespoke arrangements are curated and flawlessly executed.</li><li>Champion upselling and cross-selling of room categories, experiences, and packages to elevate guest journeys and drive ancillary revenue.</li><li>Ensure the Property Management System (PMS) and all channel managers reflect accurate rates, availability, and content at all times.</li><li>Collaborate with Front Office, Housekeeping, and Guest Experience teams to guarantee seamless arrivals, departures, and fulfilment of special requests.</li><li>Handle guest escalations and booking-related service recovery with discretion, empathy, and a solutions-first approach.</li><li>Conduct regular audits of reservation records for accuracy, completeness, and compliance with brand standards and data privacy regulations.</li><li>Prepare and present reservations performance reports, forecasts, and departmental budgets to senior leadership.</li><li>Recruit, train, and evaluate reservations team members; conduct performance reviews and identify development opportunities.</li><li>Maintain deep knowledge of resort offerings, experiences, promotions, and the destination to inspire and inform the guest journey.</li><li>Manage overbooking strategy and inventory control in coordination with Revenue Management, minimising risk while optimising occupancy.</li><li>Stay current on luxury hospitality trends, competitor positioning, and guest expectations, bringing insights back to elevate the FAENA offering.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's degree in Hospitality Management, Business, or related field preferred.</li><li>Minimum 4-6 years of progressive experience in reservations or revenue-related roles within luxury hospitality, including at least 1-2 years in a supervisory or managerial capacity.</li><li>Proven experience with Property Management Systems (PMS), Central Reservation Systems (CRS), GDS, and channel management platforms.</li><li>Strong understanding of hotel/resort operations, rate structures, revenue management principles, and distribution strategy.</li><li>Pre-opening experience within a luxury resort or lifestyle brand is an advantage.</li><li>Fluency in English required; additional languages are a strong advantage.</li></ul>

Job Description <div> <p> <strong>JOB OVERVIEW</strong> </p> <p>The Reservations Manager leads the Reservations department for FAENA The Red Sea, setting the standard of warmth, artistry, and precision that defines every guest s first impression of the FAENA Culture. The role is responsible for the strategic and operational management of the reservations function, driving revenue performance and ensuring every booking journey reflects the sophistication, exclusivity, and emotive storytelling of the FAENA brand. The Reservations Manager partners closely with Revenue Management, Front Office, Sales &amp; Marketing, and Guest Experience teams to translate FAENA s vision of curated indulgence into flawless, personalised booking experiences from first inquiry to arrival.</p> <p> <strong>DUTIES AND RESPONSIBILITIES</strong> </p> <ul> <li>Champion and reinforce a culture of warmth, precision, and pride within the reservations function, consistent with the FAENA Culture.</li> <li>Oversee day-to-day reservations operations across all channels (phone, email, OTAs, GDS, direct website) ensuring accuracy, efficiency, and an exceptional guest experience at every touchpoint.</li> <li>Set, monitor, and enforce reservations standards, scripts, and service protocols aligned with FAENA s luxury positioning and brand voice.</li> <li>Partner with the Director of Revenue Management to implement pricing strategy, rate integrity, availability controls, and inventory allocation across all distribution channels.</li> <li>Analyse booking pace, pickup, denials, and cancellation trends; recommend action plans to maximise occupancy and RevPAR.</li> <li>Review and approve complex, VIP, and high-value reservations, ensuring bespoke arrangements are curated and flawlessly executed.</li> <li>Champion upselling and cross-selling of room categories, experiences, and packages to elevate guest journeys and drive ancillary revenue.</li> <li>Ensure the Property Management System (PMS) and all channel managers reflect accurate rates, availability, and content at all times.</li> <li>Collaborate with Front Office, Housekeeping, and Guest Experience teams to guarantee seamless arrivals, departures, and fulfilment of special requests.</li> <li>Handle guest escalations and booking-related service recovery with discretion, empathy, and a solutions-first approach.</li> <li>Conduct regular audits of reservation records for accuracy, completeness, and compliance with brand standards and data privacy regulations.</li> <li>Prepare and present reservations performance reports, forecasts, and departmental budgets to senior leadership.</li> <li>Recruit, train, and evaluate reservations team members; conduct performance reviews and identify development opportunities.</li> <li>Maintain deep knowledge of resort offerings, experiences, promotions, and the destination to inspire and inform the guest journey.</li> <li>Manage overbooking strategy and inventory control in coordination with Revenue Management, minimising risk while optimising occupancy.</li> <li>Stay current on luxury hospitality trends, competitor positioning, and guest expectations, bringing insights back to elevate the FAENA offering.</li></ul></div><p><strong>Desired Candidate Profile</strong></p>Qualifications <div> <p> <strong>QUALIFICATIONS DESIRED</strong> </p> <ul> <li>Bachelor s degree in Hospitality Management, Business, or related field preferred.</li> <li>Minimum 4 6 years of progressive experience in reservations or revenue-related roles within luxury hospitality, including at least 1 2 years in a supervisory or managerial capacity.</li> <li>Proven experience with Property Management Systems (PMS), Central Reservation Systems (CRS), GDS, and channel management platforms.</li> <li>Strong understanding of hotel/resort operations, rate structures, revenue management principles, and distribution strategy.</li> <li>Pre-opening experience within a luxury resort or lifestyle brand is an advantage.</li> <li>Fluency in English required; additional languages are a strong advantage.</li></ul></div>

Role Cloud Platform & Dev Ops Engineer Location- Riyadh, KSA<br><br>Microsoft Entra ID, MFA, Conditional Access, RBAC, PIM, Azure Key Vault, Azure Front Door WAF, Azure Firewall, Private Endpoints, Microsoft Defender for Cloud, Microsoft Sentinel, KQL, Azure Policy, Azure Dev Ops Security Pipelines, Git Hub Advanced Security, Burp Suite, Nessus, SAST, DAST, SCA, OWASP Web/API/Mobile Security, Security Automation and Scripting.<br>Lead cloud security operations and Dev Sec Ops implementation across the platform. Configure and manage Azure security services, vulnerability assessments, identity security, SIEM/SOAR operations, compliance monitoring and remediation activities.<br>"Azure Security Engineering, Microsoft Sentinel, KQL Query Development, Microsoft Defender Suite, Entra ID Security, Conditional Access, Privileged Identity Management (PIM), Dev Sec Ops, SAST/DAST/SCA Tools, Vulnerability Assessment, Penetration Testing Coordination, OWASP Security Standards, Security Monitoring and Incident Response.<br>Required Certifications: AZ-500 (Azure Security Engineer Associate), SC-200 (Security Operations Analyst Associate), SC-100 (Cybersecurity Architect Expert preferred), AZ-400 (Dev Ops Engineer Expert), CEH or equivalent Security Certification."<br>"Security Governance, Vulnerability Management, Security Operations, Compliance Evidence Collection, Risk Assessment, Security Review Processes, Remediation Tracking, Security Incident Coordination and Operational Security Readiness. Code signing, certificates, provisioning profiles and secrets React Native plus native build tools: Xcode and Gradle Automated testing, security scanning and quality gates"<br>Ownership, Resilience Mindset, Analytical Thinking, Collaboration, Communication, Risk Awareness, Attention to Detail, Problem Solving and Disciplined Change Management.

<p>The Fine Dining Restaurant Managers will lead the front-of-house operation of a premium, ever-evolving dining concepts, delivering an exceptional guest experience within a dynamic seasonal destination. The role requires a strong understanding of luxury hospitality, refined service standards, and the ability to adapt to a concept centered around Mediterranean / American cuisine . The successful candidate will be a confident and inspiring leader, responsible for driving service excellence, developing high-performing teams, and ensuring every aspect of the guest journey reflects the highest standards of quality, sophistication, and hospitality. The role is based in Riyadh, Saudi Arabia for a 6-7 month period.</p><p>1. Fine Dining Operations Management</p><p>Oversee day-to-day operations to ensure a seamless, elegant, and refined dining experience. Maintain high standards for food quality, presentation, authenticity, and menu consistency, with special emphasis on traditional and upscale Lebanese dishes. Ensure strict compliance with food safety, hygiene, and fine dining service protocols. Coordinate with the Executive Chef on menu development, seasonal offerings, and premium Lebanese ingredients. Manage inventory of specialty Middle Eastern ingredients, wines, and premium products.</p><p>2. Leadership &amp; Staff Development</p><p>Lead by example with a strong, positive leadership style that inspires professionalism and excellence. Recruit, train, and mentor front-of-house and back-of-house staff in fine dining etiquette, Lebanese culinary knowledge, and guest-focused service. Conduct regular performance evaluations and coaching sessions to maintain a high-performing team. Foster a respectful, motivated, and service-oriented culture. Ensure staff adhere to refined table service techniques, wine pairing standards, and cultural hospitality practices.</p><p>3. Guest Experience and Hospitality</p><p>Create a warm, welcoming, and culturally rich atmosphere that reflects the spirit of Lebanese hospitality. Engage with guests to ensure exceptional service, personal attention, and elegant problem resolution. Handle VIP reservations, special occasions, and premium guest experiences with care and discretion. Address guest concerns promptly and professionally to maintain an elevated dining reputation.</p><p>4. Financial &amp; Administrative Management</p><p>Oversee budgeting, forecasting, and financial reporting to ensure profitability. Monitor food, beverage, and labor costs while maintaining fine dining quality standards. Negotiate with premium suppliers of Lebanese wines, spices, meats, and specialty products. Manage POS systems, payroll, scheduling, and vendor invoicing.</p><p>5. Marketing &amp; Brand Representation</p><p>Support marketing initiatives that highlight upscale Lebanese cuisine, cultural dining experiences, and seasonal menus. Maintain strong online and community presence, including reputation management on review platforms. Plan and oversee special events such as Lebanese wine tastings, cultural nights, and chef s table experiences.</p><p><strong>Desired Candidate Profile</strong></p><p>+5 years proven experience as a Restaurant Manager in a fine dining environment. Strong leadership capabilities with a track record of building and managing high-performing teams. In-depth knowledge of Mediterranean or American cuisine, cultural dining rituals, and menu elements. Exceptional communication, interpersonal, and conflict-resolution skills. Ability to maintain composure and professionalism in a high-pressure, luxury environment. Flexible availability, including evenings, weekends, and holidays. Hospitality or business management education preferred.</p>

<p>The Rental Operations Manager will lead and oversee rental operations across multiple branches and airport counters in Saudi Arabia, including Riyadh, Jeddah, Khobar, Qassim, and Hail. The role is responsible for ensuring smooth daily operations, consistent customer service standards, efficient fleet utilization, strong branch performance, and the achievement of operational and commercial targets. The position will manage multiple branch teams, coordinate closely with Fleet, Maintenance, Finance, Sales, Marketing, Customer Experience, and HR departments, and ensure that company policies and strategic initiatives are implemented consistently across all locations. The position is based in Riyadh and requires frequent travel to rental branches across the Kingdom based on operational and business needs.</p><p>Responsibilities:</p><ul><li>Manage and supervise front office operations across rental branches and airport counters to ensure smooth daily business activities and high service standards.</li><li>Lead branch teams including rental agents, shift supervisors, customer service staff, and operational coordinators to achieve operational and commercial targets.</li><li>Ensure efficient handling of customer interactions including reservations, vehicle handover, returns, upgrades, complaints resolution, and loyalty program engagement.</li><li>Implement operational procedures to standardize front office activities and enhance customer experience consistency across all locations.</li><li>Optimize branch operational performance through workforce planning, scheduling efficiency, and resource allocation.</li><li>Coordinate closely with Fleet and Maintenance teams to maximize vehicle availability, minimize downtime, and improve fleet rotation efficiency</li><li>Analyze branch and regional performance KPIs including utilization, revenue per rental, conversion rates, customer retention, and operational productivity.</li><li>Identify business expansion opportunities including new branch locations, airport operations, corporate partnerships, and high-demand service areas.</li><li>Conduct market and competitor analysis to support network optimization and expansion strategies.</li><li>Coordinate branch opening projects and operational readiness for new locations, ensuring staffing, training, process implementation, and service compliance.</li><li>Collaborate with Sales, Marketing, and Revenue teams to support promotional campaigns, seasonal demand planning, and customer acquisition initiatives</li><li>Coordinate closely with the Finance Department to monitor branch financial performance, support invoicing accuracy, follow up on pending collections and ensure timely resolution of overdue accounts.</li><li>Ensure compliance with company policies, operational procedures, safety regulations, and brand standards across all branches.</li><li>Prepare operational reports and present performance insights, challenges, and recommendations to senior management.</li><li>Manage escalated customer and operational issues promptly while maintaining service quality and business continuity.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Minimum 5 years of experience in car rental operations, rental management, or a similar role. Previous experience managing multiple rental branches is strongly preferred. Airport rental operations experience is preferred but not mandatory. Strong knowledge of daily car rental operations and customer service processes. Experience managing rental agents, supervisors, customer service teams, and operational coordinators. Bacheloru2019s degree or equivalent relevant experience. Fluent Arabic and excellent English communication skills. Good knowledge of rental regulations and operational procedures. Proficiency in Microsoft Excel and Word. Experience using rental, reservation, scheduling, or fleet management systems. Strong leadership, communication, problem-solving, and decision-making skills. Willingness to travel frequently across Saudi Arabia based on business needs. Car rental experience within Saudi Arabia.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>The Rental Operations Manager will lead and oversee rental operations across multiple branches and airport counters in Saudi Arabia, including Riyadh, Jeddah, Khobar, Qassim, and Hail. The role is responsible for ensuring smooth daily operations, consistent customer service standards, efficient fleet utilization, strong branch performance, and the achievement of operational and commercial targets. The position will manage multiple branch teams, coordinate closely with Fleet, Maintenance, Finance, Sales, Marketing, Customer Experience, and HR departments, and ensure that company policies and strategic initiatives are implemented consistently across all locations. The position is based in Riyadh and requires frequent travel to rental branches across the Kingdom based on operational and business needs. Responsibilities: Manage and supervise front office operations across rental branches and airport counters to ensure smooth daily business activities and high service standards. Lead branch teams including rental agents, shift supervisors, customer service staff, and operational coordinators to achieve operational and commercial targets. Ensure efficient handling of customer interactions including reservations, vehicle handover, returns, upgrades, complaints resolution, and loyalty program engagement. Implement operational procedures to standardize front office activities and enhance customer experience consistency across all locations. Optimize branch operational performance through workforce planning, scheduling efficiency, and resource allocation. Coordinate closely with Fleet and Maintenance teams to maximize vehicle availability, minimize downtime, and improve fleet rotation efficiency Analyze branch and regional performance KPIs including utilization, revenue per rental, conversion rates, customer retention, and operational productivity. Identify business expansion opportunities including new branch locations, airport operations, corporate partnerships, and high-demand service areas. Conduct market and competitor analysis to support network optimization and expansion strategies. Coordinate branch opening projects and operational readiness for new locations, ensuring staffing, training, process implementation, and service compliance. Collaborate with Sales, Marketing, and Revenue teams to support promotional campaigns, seasonal demand planning, and customer acquisition initiatives Coordinate closely with the Finance Department to monitor branch financial performance, support invoicing accuracy, follow up on pending collections and ensure timely resolution of overdue accounts. Ensure compliance with company policies, operational procedures, safety regulations, and brand standards across all branches. Prepare operational reports and present performance insights, challenges, and recommendations to senior management. Manage escalated customer and operational issues promptly while maintaining service quality and business continuity. Requirements Minimum 5 years of experience in car rental operations, rental management, or a similar role. Previous experience managing multiple rental branches is strongly preferred. Airport rental operations experience is preferred but not mandatory. Strong knowledge of daily car rental operations and customer service processes. Experience managing rental agents, supervisors, customer service teams, and operational coordinators. Bachelor’s degree or equivalent relevant experience. Fluent Arabic and excellent English communication skills. Good knowledge of rental regulations and operational procedures. Proficiency in Microsoft Excel and Word. Experience using rental, reservation, scheduling, or fleet management systems. Strong leadership, communication, problem-solving, and decision-making skills. Willingness to travel frequently across Saudi Arabia based on business needs. Car rental experience within Saudi Arabia.</p> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> 5+ years </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>