Ticket Agent Jobs in Saudi

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Istituto Marangoni Riyadh </b>is seeking to appoint qualified and experienced faculty members to join its academic team for the 2026/2027 academic year.</p><br><p>The School is recruiting professionals with a strong academic and professional background in the following disciplinary areas: <b>Fashion Design </b>&nbsp;(<span>fashion drawing, pattern making, basic design)</span></p><br><p><b>Role and Responsibilities</b></p><br><p>Faculty members appointed to these positions will be expected to:</p><br><ul><li><p>Deliver high-quality teaching within their area of specialization, in line with the academic standards and pedagogical approach of Istituto Marangoni;</p><br></li><li><p>Create an engaging, inclusive, and intellectually stimulating learning environment that supports student development and creativity;</p><br></li><li><p>Collaborate with academic colleagues to contribute to the continuous enhancement of programs, courses, and teaching methodologies;</p><br></li><li><p>Participate in institutional activities, academic events, meetings, and ongoing professional development initiatives;</p><br></li><li><p>Contribute to the School’s mission of excellence in higher education and the development of emerging creative talent.</p><br></li></ul><p><b>Requirements</b></p><br><p>Successful candidates are expected to demonstrate:</p><br><ul><li><p>A minimum of three years’ teaching experience in the relevant academic or professional field: <span><b>f</b><b><b>a</b>shion drawing, pattern making, basic design</b></span><b>;</b></p><br></li><li><p>A demonstrated commitment to educational excellence, student-centered learning, and academic development;</p><br></li><li><p>Availability to <b>teach at Istituto Marangoni Riyadh for the entire duration of the 2026/2027 academic year;</b></p><br></li><li><p><b>Current residence and professional activity in Riyadh</b>, in alignment with the on-campus teaching requirements of the role.</p><br></li></ul> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> 1+ years </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

We are looking for a professional travel ticket agent to join our team, where you will be responsible for issuing and booking flight tickets for clients, advising on the best flights and prices, and processing modification and cancellation requests. The position requires experience in electronic booking systems, excellent communication skills with clients, and the ability to work under pressure in a fast-paced environment. The ideal candidate should have a good knowledge of international travel procedures, customs regulations, and visa requirements for various destinations.

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><div> <p> <strong>POSITION SUMMARY</strong> </p> <p> </p> <p>Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.</p> <p> </p> <p>Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.</p> <p> </p> <p>PREFERRED QUALIFICATIONS</p> <p>Education: High school diploma or G.E.D. equivalent.</p> <p>Related Work Experience: No related work experience.</p> <p>Supervisory Experience: No supervisory experience.</p> <p>License or Certification: None</p> <p> </p> <p> </p> </div> <div> </div> <p> <i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i> </p></div></section>

We are seeking a highly skilled and experienced Corporate Travel Consultant to join our team in Riyadh, Saudi Arabia. The ideal candidate brings a strong background in Corporate Travel Management, Exceptional client service capabilities, and Demonstrated proficiency with Amadeus GDS. This is an excellent opportunity for a dedicated travel professional to contribute to a results-driven organization.<br>Key responsibilities:<br>Role Description This is a full-time, on-site role as a Corporate Travel Consultant located in Riyadh. The role involves coordinating travel arrangements, managing itineraries, and providing exceptional customer service. A Corporate Travel Consultant is responsible for making reservations, offering tailored travel solutions, and ensuring seamless travel experiences for corporate clients. The consultant will collaborate closely with clients to meet their travel requirements efficiently.<br>Qualifications Minimum 4+ years of experience in Corporate Travel Management. Strong expertise in handling Flight Reservations and Hotel Reservations. Fluent in Arabic and English (written and verbal). Proficiency in Amadeus system is mandatory. Proven experience in handling VIP and high-profile bookings. Professional, well-organized, and customer focused mindset. Solid knowledge of Transportation services, including Car Rentals, Transfers, and Chauffeur Arrangements.<br>Location: Riyadh, Saudi Arabia Note: Candidates must currently be based in Saudi Arabia and available for immediate joining.<br>Qualified candidates are invited to submit their CV and a brief cover letter to HR@musheera.com. Please include "Corporate Travel Consultant – Riyadh" in the subject line.

We are seeking a highly skilled and experienced Corporate Travel Consultant to join our team in Riyadh, Saudi Arabia. The ideal candidate brings a strong background in Corporate Travel Management, Exceptional client service capabilities, and Demonstrated proficiency with Amadeus GDS. This is an excellent opportunity for a dedicated travel professional to contribute to a results-driven organization.<br>Key responsibilities:<br>Role Description This is a full-time, on-site role as a Corporate Travel Consultant located in Riyadh. The role involves coordinating travel arrangements, managing itineraries, and providing exceptional customer service. A Corporate Travel Consultant is responsible for making reservations, offering tailored travel solutions, and ensuring seamless travel experiences for corporate clients. The consultant will collaborate closely with clients to meet their travel requirements efficiently.<br>Qualifications Minimum 4+ years of experience in Corporate Travel Management. Strong expertise in handling Flight Reservations and Hotel Reservations. Fluent in Arabic and English (written and verbal). Proficiency in Amadeus system is mandatory. Proven experience in handling VIP and high-profile bookings. Professional, well-organized, and customer focused mindset. Solid knowledge of Transportation services, including Car Rentals, Transfers, and Chauffeur Arrangements.<br>Location: Riyadh, Saudi Arabia Note: Candidates must currently be based in Saudi Arabia and available for immediate joining.<br>Qualified candidates are invited to submit their CV and a brief cover letter to HR@musheera.com. Please include "Corporate Travel Consultant – Riyadh" in the subject line.

We are seeking a highly skilled and experienced Corporate Travel Consultant to join our team in Riyadh, Saudi Arabia. The ideal candidate brings a strong background in Corporate Travel Management, Exceptional client service capabilities, and Demonstrated proficiency with Amadeus GDS. This is an excellent opportunity for a dedicated travel professional to contribute to a results-driven organization.<br>Key responsibilities:<br>Role Description This is a full-time, on-site role as a Corporate Travel Consultant located in Riyadh. The role involves coordinating travel arrangements, managing itineraries, and providing exceptional customer service. A Corporate Travel Consultant is responsible for making reservations, offering tailored travel solutions, and ensuring seamless travel experiences for corporate clients. The consultant will collaborate closely with clients to meet their travel requirements efficiently.<br>Qualifications Minimum 4+ years of experience in Corporate Travel Management. Strong expertise in handling Flight Reservations (Domestic & International) and Hotel Reservations. Fluent in Arabic and English (written and verbal). Proficiency in Amadeus system is mandatory. Proven experience in handling VIP and high-profile bookings. Professional, well-organized, and customer focused mindset. Solid knowledge of Transportation services, including Car Rentals, Transfers, and Chauffeur Arrangements.<br>Location: Riyadh, Saudi Arabia Note: Candidates must currently be based in Saudi Arabia and available for immediate joining.<br>Qualified candidates are invited to submit their CV and a brief cover letter to HR@musheera.com. Please include "Corporate Travel Consultant – Riyadh" in the subject line.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>The Manager – Distribution at Qiddiya Investment Company will play a critical role in developing, managing, and optimizing Qiddiya DMO’s multi-channel distribution ecosystem.<br> This role is responsible for driving the operational and commercial performance of all B2B and B2C booking channels, including OTAs, GDS platforms, travel trade networks, corporate travel channels, and direct booking platforms, ensuring Qiddiya’s tourism and destination products are accessible, competitively positioned, and commercially successful across all target markets.<br> The role involves leading distribution strategy initiatives, managing channel partnerships and performance, optimizing pricing and inventory management practices, and collaborating with cross-functional teams to maximize revenue generation and customer reach.<br> The Manager – Distribution will work closely with Partnerships, Marketing, Technology, Finance, and Operations teams while managing and mentoring the Distribution team.<br> Responsibilities Lead the development and execution of Qiddiya’s B2B and B2C distribution strategy across OTA platforms, GDS systems, travel trade channels, corporate travel partners, and direct booking channels to support overall commercial objectives.<br> Define and manage channel prioritization strategies to ensure optimal inventory allocation, rate parity, product visibility, and revenue performance across all distribution touchpoints.<br> Develop and oversee channel mix strategies that balance direct and indirect distribution channels to optimize profitability, market reach, and customer acquisition.<br> Manage Qiddiya’s OTA portfolio, including onboarding new platforms, negotiating commercial agreements, optimizing content quality, and improving product visibility and conversion performance.<br> Oversee GDS connectivity and ensure Qiddiya’s tourism inventory is accurately represented and bookable across key global distribution systems for corporate and agency markets.<br> Collaborate with Revenue Management, Finance, and Marketing teams to implement pricing strategies, promotional campaigns, and yield optimization initiatives across all channels.<br> Monitor booking trends, demand patterns, conversion metrics, cancellation trends, and competitor activity to recommend real-time pricing and distribution adjustments.<br> Develop and maintain distribution performance dashboards and reporting frameworks tracking revenue contribution, booking pace, channel conversion, cost of sale, and commercial KPIs.<br> Lead the onboarding and management of travel agencies, tour operators, DMCs, MICE operators, and other trade distribution partners to strengthen Qiddiya’s global distribution footprint.<br> Oversee the enhancement and management of trade distribution platforms and partner portals, ensuring partners have access to inventory, booking tools, commission tracking, and marketing materials.<br> Coordinate partner training programs, trade familiarization (FAM) trips, and channel engagement initiatives to strengthen destination awareness and partner performance.<br> Own and manage the distribution technology ecosystem, including Channel Management Systems (CMS), Central Reservation Systems (CRS), OTA connectivity tools, and booking platforms, ensuring operational efficiency and system optimization.<br> Collaborate with Technology teams to improve platform integrations, distribution capabilities, and booking experiences across digital channels.<br> Prepare and present regular distribution performance reports, channel reviews, forecasts, and strategic recommendations to senior leadership and key stakeholders.<br> Drive continuous improvement initiatives to enhance distribution processes, channel performance, operational efficiencies, and commercial outcomes.<br> Manage, mentor, and develop team members within the Distribution function to ensure high performance and professional growth.<br> Offering a comprehensive compensation and benefits package.<br> Bachelor’s degree in Business Administration, Tourism, Hospitality Management, Marketing, or a related field; Master’s degree or MBA preferred.<br> At least 6+ years of relevant experience in distribution, revenue management, channel management, or commercial operations within tourism, hospitality, travel technology, or destination management sectors.<br> Proven experience managing OTA platforms, GDS connectivity, trade distribution channels, and booking ecosystems at a destination, hospitality, or tourism organization level.<br> Strong understanding of channel management systems, central reservation systems, revenue optimization practices, and dynamic pricing strategies.<br> Demonstrated experience in developing and managing trade distribution relationships with travel agencies, tour operators, DMCs, and corporate travel partners.<br> Strong analytical and commercial acumen with the ability to interpret performance metrics, optimize channel performance, and drive revenue growth initiatives.<br> Excellent stakeholder management, negotiation, communication, and relationship-building skills with the ability to collaborate across multiple functions.<br> Demonstrated leadership capability with experience managing teams and cross-functional initiatives.<br> Proficiency in distribution systems, CRM platforms, reporting tools, and data analytics platforms including Excel and Power BI.<br> Excellent written and verbal communication skills in English; Arabic language skills are considered an advantage.<br> Knowledge of GCC and Saudi Arabia tourism, hospitality, and destination distribution landscape is strongly preferred.<br> Ability to work effectively in a fast-paced, dynamic environment with multiple priorities.<br></span> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Position Summary</p><p>The Service Coordinator is responsible for managing service bookings, workshop capacity planning, and customer communication to ensure smooth and efficient aftersales operations.</p><p>The role acts as the operational backbone between customers, Service Advisors, and the workshop by ensuring all appointments are accurately scheduled, workshop capacity is optimized, and customer interactions are handled professionally across all touchpoints. By maintaining booking discipline and proactive communication, the Service Coordinator directly contributes to workshop utilization, reduced no-show rates, and improved customer experience.</p><p>This position plays a critical role in aligning customer demand with workshop capacity while supporting operational efficiency and service revenue generation.</p><p>Key Responsibilities</p><p>Appointment Booking &amp; Capacity Planning</p><p>• Manage inbound service booking requests via calls, online platforms, and walk-in customers using the Dealer Management System (DMS)</p><p>• Optimize workshop loading by aligning technician availability, bay capacity, job complexity, and service priorities</p><p>• Schedule appointments in a structured manner to maximize workshop utilization and minimize idle capacity</p><p>• Coordinate priority bookings including VIP customers, fleet accounts, recall campaigns, and OEM service programs</p><p>• Monitor booking pipeline and adjust schedules dynamically based on operational changes</p><p>Customer Communication &amp; Engagement</p><p>• Confirm service appointments in advance and send reminders to minimize no-show and cancellation rates</p><p>• Conduct pre-arrival calls to capture additional customer concerns and ensure Service Advisors are fully prepared for reception</p><p>• Manage outbound campaigns for service reminders, recalls, and OEM customer engagement programs</p><p>• Provide clear and professional communication to customers regarding appointment availability, preparation requirements, and expected timelines</p><p>Operational Support &amp; Coordination</p><p>• Coordinate customer mobility solutions such as loan vehicles, shuttle services, and waiting area arrangements</p><p>• Support Service Advisors by tracking open Repair Orders and escalating delayed jobs or aging work-in-progress (WIP) cases</p><p>• Ensure accurate and up-to-date customer data in the DMS, including contact details, ownership updates, and service preferences</p><p>• Assist in balancing daily operational workload and supporting smooth workshop flow</p><p>Reporting &amp; Performance Monitoring</p><p>• Prepare daily, weekly, and monthly reports on booking volumes, show-up rates, workshop capacity utilization, and operational trends</p><p>• Track key performance indicators such as appointment conversion, no-show rate, outbound call performance, and booking efficiency</p><p>• Identify capacity constraints, booking gaps, and operational inefficiencies, escalating issues to the Service Manager with recommended actions</p><p>• Maintain data accuracy within CRM and DMS systems to support reliable reporting and business insights</p><p>Customer Experience &amp; Compliance</p><p>• Handle customer inquiries and initial complaints professionally, ensuring timely escalation of sensitive or complex cases to the Service Manager</p><p>• Support post-service follow-up activities in coordination with CRM and Customer Care teams</p><p>• Ensure compliance with OEM communication standards, customer data protection regulations, and internal audit requirements</p><p>• Maintain consistent and professional customer experience across all booking and communication touchpoints</p><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p>Educational Requirements</p><p>• Diploma or Bachelor’s Degree in Business Administration, Automotive, or a related field</p><p>Experience Requirements</p><p>• Minimum 2–4 years of experience in an automotive dealership aftersales environment, contact center, or customer coordination role</p><p>• Prior experience in appointment booking, workshop scheduling, or service CRM operations is strongly preferred</p><p>• Exposure to high-volume service operations and customer interaction environments is an advantage</p><p>Technical Skills</p><p>• Proficiency in Dealer Management Systems (DMS) for service booking, customer data management, and appointment tracking</p><p>• Strong Microsoft Excel skills for reporting, analysis, and performance tracking</p><p>• Familiarity with CRM systems, outbound calling platforms, and customer engagement tools</p><p>• Ability to manage scheduling systems and optimize resource allocation</p></div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>POSITION SUMMARY Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Education: High school diploma or G.E.D. equivalent.</p><p>Related Work Experience: No related work experience.</p><p>Supervisory Experience: No supervisory experience.</p><p>License or Certification: None</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The Reservations Agent is responsible for handling all reservation enquiries efficiently and professionally while maximizing room revenue and delivering exceptional guest service. The role ensures reservation accuracy, promotes the resort's facilities and experiences, and creates a seamless booking experience aligned with the standards of Gamra by Mantis and Accor.</p><p><strong>Key Responsibilities</strong></p><p><strong>Reservations</strong></p><ul><li>Handle reservations received via telephone, email, website, travel agents, and online channels.</li><li>Process new bookings, amendments, cancellations, and special requests accurately and promptly.</li><li>Ensure all reservations are entered correctly into the Property Management System (Opera Cloud or equivalent).</li><li>Verify room availability, rates, packages, and booking restrictions.</li><li>Upsell room categories, resort experiences, and promotional offers to maximize revenue.</li><li>Maintain accurate guest profiles and reservation records.</li></ul><p><strong>Guest Service</strong></p><ul><li>Respond to guest enquiries professionally and within established response times.</li><li>Provide accurate information about the resort, accommodations, restaurants, activities, and local attractions.</li><li>Coordinate special requests with relevant departments to ensure guest satisfaction.</li><li>Handle guest concerns and escalate issues when necessary.</li></ul><p><strong>Revenue &amp; Sales</strong></p><ul><li>Promote direct bookings whenever possible.</li><li>Support the achievement of occupancy, ADR, and revenue targets.</li><li>Assist in implementing promotional offers and revenue strategies.</li><li>Monitor reservation trends and communicate booking patterns to management.</li></ul><p><strong>Coordination</strong></p><ul><li>Work closely with Front Office, Housekeeping, Sales, Finance, and other departments to ensure smooth operations.</li><li>Communicate VIP arrivals, group bookings, and special requests.</li><li>Ensure room allocation requirements are updated before guest arrival.</li></ul><p><strong>Administration</strong></p><ul><li>Prepare daily reservation reports and arrival lists.</li><li>Ensure all correspondence is filed and maintained accurately.</li><li>Follow reservation policies, procedures, and brand standards.</li><li>Maintain confidentiality of guest information.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><h2>Qualifications</h2><p>Diploma or Bachelor's Degree in Hospitality Management, Tourism, Business Administration, or a related field.</p><p>Minimum 1 2 years of experience in Reservations, Front Office, or Guest Services within a hotel or resort.</p><p>Experience in hotel environment is preferred.</p><p>Excellent spoken and written English; Arabic is highly preferred.</p><p>Strong sales and customer service skills.</p><p>Proficiency in Microsoft Office applications.</p><p>Experience with Opera Cloud or a similar Property Management System is an advantage.</p><p>Good understanding of reservation procedures, distribution channels, and revenue principles.</p><p>Knowledge of the Al Baha region and local attractions is an advantage.</p><p>Basic knowledge of Saudi Labour Law and hospitality regulations is desirable.</p><p></p></section>

<p><b>Job Description T</b>he Role As Cluster Reservations Manager, Faena Wadi Safar &amp; Faena The Red Sea you will be the operational and commercial custodian of the reservations function across a multi-property ultra-luxury cluster. You will ensure seamless guest booking experiences, optimal conversion of all reservation enquiries, and disciplined execution of availability, inventory, and rate integrity across all channels. Acting as a key link between Revenue, Sales, and Front Office, you will ensure reservations activity directly supports commercial strategy and enhances the guest journey from first contact to arrival. In this role, you will balance operational precision with commercial awareness driving efficiency, service excellence, and revenue contribution across all reservation touchpoints. What You Will Create Reservations Operations &amp; Service Excellence Lead end-to-end reservations operations across the cluster, ensuring seamless handling of all booking channels Deliver a consistently high-quality, responsive, and personalised booking experience for all guests and partners Ensure adherence to service standards, response times, and luxury brand expectations across all reservation touchpoints Act as escalation point for complex booking scenarios, ensuring swift and effective resolution Inventory, Availability &amp; Rate Integrity Maintain accurate control of room inventory, availability, and allocation across all properties and systems Ensure strict adherence to rate parity and pricing integrity across all distribution channels Support Revenue Management in implementing pricing strategies, restrictions, and promotional activities Monitor and resolve discrepancies across PMS, CRS, and third-party systems Commercial Support &amp; Revenue Contribution Support revenue optimisation by ensuring reservations activity aligns with pricing and yield strategies Monitor booking pace, conversion trends, and channel performance to identify opportunities and risks Collaborate with Revenue and Sales teams to maximise occupancy and optimise channel mix Provide insights on booking behaviour, demand patterns, and guest preferences Distribution &amp; Channel Coordination Manage day-to-day execution of reservations across direct, OTA, consortia, wholesale, and B2B channels Ensure accurate mapping, loading, and maintenance of rates, offers, and inventory across all platforms Liaise with external partners and booking channels to ensure alignment and performance compliance Support direct booking strategy through efficient handling of enquiries and conversion optimisation Cross-Functional Collaboration Work closely with Revenue Management, Sales, Front Office, and Marketing to ensure aligned commercial execution Support pre-arrival communication strategy and guest journey optimisation initiatives Collaborate with Finance to ensure accurate reconciliation, reporting, and audit compliance Act as a key operational link ensuring smooth flow of information across all guest-facing departments Team Leadership &amp; Capability Building Lead, develop, and mentor the reservations team across multiple properties Foster a culture of accuracy, responsiveness, accountability, and service excellence Implement training and development initiatives to strengthen product knowledge and commercial understanding Drive continuous improvement in systems, processes, and guest handling standards&nbsp;</p><p><strong>Desired Candidate Profile</strong></p><p>A senior reservations and commercial operations leader with extensive experience in ultra-luxury hospitality, destination resorts, or large-scale multi-property luxury clusters. Proven track record of leading high-performing reservations functions across complex environments, ensuring excellence in booking delivery, inventory control, and guest experience, while directly supporting revenue optimisation and commercial performance. Deep expertise in reservations systems (PMS/CRS), channel distribution, and luxury booking ecosystems, with a strong understanding of UHNW guest expectations, high-touch service delivery, and global demand patterns across leisure and luxury segments. Highly detail-oriented yet commercially aware, with the ability to translate booking trends, conversion data, and demand signals into actionable insights that support revenue, sales, and operational decision-making. A confident cross-functional partner, experienced in working closely with Revenue Management, Sales, Front Office, and Finance to ensure alignment across availability, pricing execution, and guest journey delivery. A strong operational leader of people, able to build, structure, and develop high-performing reservations teams, fostering a culture of accuracy, responsiveness, accountability, and continuous improvement. Fluent in English; additional languages, particularly Arabic, are a strong advantage.</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>JOB SUMMARY Assists in leading the property s segmented sales effort (e.g., group, transient, association, corporate, etc.) and assists in the implementation of the segment sales strategy and achieving segment revenue goals, property revenue goals and guest and employee satisfaction. Conducts all day-to-day activities related to the sales function with a focus on building long-term, value-based customer relationships that enable achievement of property sales objectives. Achieves personal booking goals.</p><p>CORE WORK ACTIVITIES</p><p>Developing &amp; Executing Sales Strategies</p><ul><li>Works with sales leader to ensure understanding of sales strategy and effective implementation of this strategy for the segment.</li><li>Assists in the development, implementation and sustaining of aggressive solicitation program focused on increasing business.</li><li>Works with management team to create and implement a sales plan addressing revenue, customers and the market for the segment led by the DOS.</li><li>Assists with the development and implementation of promotions, both internal and external.</li></ul><p>Maximizing Revenue</p><ul><li>Provides positive and aggressive leadership to ensure maximum revenue potential (e.g., sets example with personal booking goals).</li><li>Recommends booking goals for sales team members.</li></ul><p>Managing Sales Activities</p><ul><li>Approves space release for catering to maximize revenue (DOS, Group) in the absence of a Business Evaluation Manager.</li><li>Participates in sales calls with members of sales team to acquire new business and/or close on business.</li><li>Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).</li></ul><p>Analyzing &amp; Reporting on Sales and Financial Data</p><ul><li>Analyzes market information by using sales systems and implements strategy to achieve property s financial room and catering goals.</li><li>Assists Revenue Management with completing accurate six period projections.</li><li>Reviews sales and catering guest satisfaction results to identify areas of improvement.</li></ul><p>Ensuring Exceptional Customer Service</p><ul><li>Displays leadership in guest hospitality, exemplifies customer service and creates a positive example for guest relations.</li><li>Interacts with guests to obtain feedback on product quality and service levels.</li><li>Meets with guests during pre- and post-convention meetings to obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels, execution against contract and overall satisfaction.</li><li>Empowers employees to provide excellent customer service.</li><li>Observes service behaviors of employees and provides feedback to individuals and/or managers.</li><li>Incorporates guest satisfaction as a component of department meetings with a focus on continuous improvement.</li><li>Ensures that a customer recognition program is in effect throughout Sales.</li><li>Executes and supports the company s Customer Service Standards and property s Brand Standards.</li><li>Participates in and practices daily service basics of the brand.</li><li>Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.</li><li>Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.</li><li>Gains understanding of the property s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.</li></ul><p>Building Successful Relationships</p><ul><li>Develops and manages relationships with key stakeholders, both internal and external.</li><li>Works collaboratively with off-property sales channels (e.g., Event Booking Center, Market Sales, GSO) to ensure the property needs are being achieved and the sales efforts are complementary, not duplicative.</li><li>Works with Human Resources, Engineering and Loss Prevention to ensure compliance with local, state and federal regulations and/or union requirements.</li><li>Attends customer events, trade shows and sales missions to maintain, build or develop key relationships with GSO Managers and customers.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in the sales and marketing or related professional area.</li><li>OR 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in the sales and marketing or related professional area.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><br></p><p><b>MAIN DUTIES &amp; RESPONSIBILITIES</b></p><p>Revenue Strategy &amp; Optimization</p><ul><li>Develop and implement the opening revenue strategy for Luxury Hotel - Qiddiya, including rate architecture, room type supplements, pricing fences, segment strategy and launch offers.</li><li>Maximize ADR, occupancy, RevPAR, total rooms revenue and overall profitability through disciplined pricing, inventory control, segmentation and demand analysis.</li><li>Support total revenue management opportunities across Rooms, function space, Meetings &amp; Events, F&amp;B, Spa, leisure packages and ancillary revenue streams.</li><li>Monitor market trends, competitor performance, destination demand drivers, booking pace, pickup, lead time, cancellations and source-market performance.</li><li>Translate market intelligence and business performance into clear commercial actions for hotel and cluster leadership.</li></ul><p>Pricing, Inventory &amp; Demand Management</p><ul><li>Lead dynamic pricing, yielding, room availability, function space inventory, restrictions, minimum length of stay, closed-to-arrival controls, overbooking strategy and displacement analysis.</li><li>Establish pricing recommendations across transient, corporate, government, leisure, wholesale, group, MICE, package and destination-linked demand.</li><li>Coordinate pricing and inventory decisions where Qiddiya hotels share demand sources, event calendars, group leads, destination packages or owner-level commercial objectives.</li><li>Protect rate integrity, brand positioning and long-term price confidence during opening ramp-up and low-demand periods.</li></ul><p>Forecasting, Budgeting &amp; Performance Management</p><ul><li>Prepare daily, weekly, monthly and annual revenue forecasts for Luxury Hotel - Qiddiya and, over time, for Qiddiya Hotels.</li><li>Support annual budgeting, business planning, reforecasting and long-range planning processes.</li><li>Monitor performance against budget, forecast, prior year or approved opening ramp-up assumptions, market benchmarks and owner-approved targets.</li><li>Report and explain variances in occupancy, ADR, RevPAR, revenue, segment mix, channel mix, contribution and forecast accuracy.</li><li>Maintain clear decision records for major pricing actions, forecast changes, group displacement decisions and exceptional approvals.</li></ul><p>Distribution &amp; Channel Management</p><ul><li>Manage distribution strategy across direct and indirect channels, including brand website, booking engine, OTAs, GDS, TMCs, wholesalers, channel manager and other approved platforms.</li><li>Ensure rate parity, content accuracy, room type consistency, package accuracy and booking rule integrity across all channels.</li><li>Monitor channel production, cost of acquisition, conversion, cancellation behavior, booking window and profitability.</li><li>Identify opportunities to grow direct bookings and reduce avoidable distribution cost.</li><li>Partner with Digital and Marketing to improve online visibility, conversion, campaign performance and demand capture.</li></ul><p>Reservations Management</p><ul><li>Oversee reservations performance and standards to ensure accuracy, efficiency, conversion and revenue optimization.</li><li>Monitor booking quality, conversion rates, call handling, inquiry response, booking pace and reservation data accuracy.</li><li>Implement upselling and cross-selling initiatives aligned with the revenue strategy.</li><li>Ensure reservation procedures, market/source coding and booking controls are aligned with approved revenue strategies.</li></ul><p>Pre-Opening &amp; Commercial Readiness</p><ul><li>Coordinate revenue and distribution setup during the pre-opening phase, including PMS, CRS, RMS, channel manager, GDS, OTAs, Delphi and reporting tools, as applicable.</li><li>Validate rate loading, room type mapping, market codes, source codes, package codes, restrictions and booking rules before go-live.</li><li>Coordinate channel setup, content loading, availability, pricing and package readiness with Sales, Marketing, Digital, Distribution and system vendors.</li><li>Create and chair the opening revenue meeting cadence, including weekly revenue meetings, reporting templates, forecast process and pricing decision logs.</li><li>Support commercial readiness reviews, owner updates and launch risk tracking linked to revenue, distribution and booking performance.</li></ul><p>Cluster and Future Growth</p><ul><li>Prepare the revenue function to expand from Luxury Hotel - Qiddiya coverage to a cluster model as Qiddiya Hotels are onboarded.</li><li>Develop a common Qiddiya revenue management framework while respecting each hotel s brand positioning, market role, guest profile and rate hierarchy.</li><li>Build scalable reporting across the portfolio, including property-level and cluster-level views of ADR, occupancy, RevPAR, total revenue, channel mix, business mix and forecast accuracy.</li><li>Recommend future team structure, roles and responsibilities as business volume and hotel openings require additional revenue, distribution or analytics support.</li><li>Ensure consistency in commercial governance, pricing approvals, forecast standards and revenue meeting discipline across the Qiddiya portfolio.</li></ul><p>Commercial Collaboration &amp; Stakeholder Management</p><ul><li>Partner with Sales &amp; Marketing to align account strategy, segment pricing, tactical campaigns, promotions, packages and need-period actions.</li><li>Support group, event and MICE pricing decisions through function space pricing, meeting room inventory controls, displacement analysis and commercial recommendations.</li><li>Collaborate with Operations to ensure revenue actions are operationally deliverable and aligned with guest experience and capacity.</li><li>Work with Finance on budget, forecast, business planning, variance reporting and profitability analysis.</li><li>Provide revenue performance reports and recommendations to the General Manager, Cluster Commercial leadership, Corporate Commercial, Finance and the owner as required.</li><li>Act as the business owner for revenue system accuracy and data quality across PMS, CRS, RMS, channel manager, GDS, rate shopping and reporting tools, in coordination with IT and system vendors.</li></ul><p>Team Leadership &amp; Development</p><ul><li>Lead, mentor and develop Revenue Management, Distribution and Reservations team members as appointed.</li><li>Establish performance objectives, reporting standards and development plans for the team.</li><li>Build a data-driven, commercially focused and collaborative culture.</li><li>Train relevant users on revenue systems, booking controls, reporting standards and commercial processes.</li><li>Promote collaboration across hotel, cluster and corporate teams.</li></ul><p><br></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><b>SKILLS:</b> Revenue Management &amp; Yield Strategy Pricing &amp; Inventory Optimization Forecasting, Budgeting &amp; Business Planning Distribution Channel Management Market Segmentation &amp; Demand Analysis Total Revenue Management Pre-Opening Commercial Readiness Cluster / Multi-Property Revenue Management Reservations Management Revenue Systems: RMS, PMS, CRS, GDS, Channel Manager and BI Tools STR / Market Share Analysis and Competitive Benchmarking Data Analytics &amp; Reporting Discipline Commercial Governance and Pricing Controls Stakeholder Management with Owner, Corporate and Hotel Teams Leadership, Coaching and Team Development Communication, Presentation and Decision-Making Skills KPI Management and Forecast Accuracy Revenue System Ownership and Data Quality Function Space / MICE Revenue Optimization</li><li><b>EDUCATION, QUALIFICATIONS:</b> Bachelor s degree in hospitality management, Business Administration, Finance, Economics or a related field.</li><li>Minimum 7 to 10 years of hotel revenue management experience, including at least 3 to 5 years in a leadership role.</li><li>Pre-opening experience is strongly preferred, ideally in resort, destination, leisure, theme park, entertainment or multi-property environments.</li><li>Experience with luxury, upper-upscale or complex mixed-demand hotels is preferred.</li><li>Strong understanding of hotel distribution channels, revenue management systems, pricing strategy, forecasting and reservations operations.</li><li>Revenue management certification is preferred.</li><li>Fluent English required. Arabic is an advantage.</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>POSITION SUMMARY<br>Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.<br>Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.<br>PREFERRED QUALIFICATIONS<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: No related work experience.<br>Supervisory Experience: No supervisory experience.<br>License or Certification: None<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. <br>JW Marriott&nbsp;is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Nationality"> <b>Nationality</b> </div> <div class="col is-9 p5" data-automation-id="data_Nationality"> Saudi Arabia </div> </div> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Are you a people person with a passion for providing exceptional customer service?<br> If so, we have an exciting opportunity for you as a Guest Care Specialist at Gathern.<br> As a Guest Care Specialist, you will be responsible for ensuring all guests have a positive and memorable experience during their interactions with our company.<br> In this role, you will serve as the main point of contact for guests, handle inquiries and resolve any issues or complaints in a timely and professional manner.<br> You will also provide product recommendations, assist with bookings, and maintain accurate guest records.<br> Additionally, you will collaborate with other team members to improve guest satisfaction and contribute to the overall success of the company.<br> If you are a friendly and organized individual who enjoys helping others, we would love to hear from you.<br> Responsibilities Provide exceptional customer service to all guests.<br> Act as the main point of contact for guest inquiries and ensure timely resolution of any issues or complaints.<br> Assist guests with booking reservations and provide product recommendations.<br> Maintain accurate guest records and update customer information as needed.<br> Collaborate with team members to improve guest satisfaction and contribute to the overall success of the company.<br> Bachelor's/Diploma degree.<br> Excellent communication and interpersonal skills.<br> Ability to remain calm and professional in stressful situations.<br> Organized and detail-oriented.<br> Able to work flexible hours, including weekends and holidays.<br> Positive and friendly attitude.<br></span> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Be the First Impression of Jeddah s Premier Mediterranean Dining Experience! About the Opportunity: An exciting opportunity has arisen to join a sophisticated dining destination in Jeddah inspired by the elegance and vibrant lifestyle of the French and Italian Riviera. Combining refined Mediterranean cuisine, stylish interiors, exceptional service, and a lively social atmosphere, the restaurant has established itself as a sought-after destination for guests seeking elevated dining experiences. The concept celebrates the flavours, hospitality, and spirit of the Riviera, blending French culinary craftsmanship with Italian warmth and Mediterranean influences. With a strong commitment to excellence, attention to detail, and guest satisfaction, the restaurant continues to evolve as one of Jeddah s most exciting hospitality venues. We are seeking a warm, professional, and highly organised Receptionist to be the first point of contact for our guests, ensuring every interaction reflects the restaurant s premium standards of hospitality. The Role: The Receptionist plays a vital role in creating exceptional first impressions by welcoming guests, managing reservations, coordinating seating arrangements, and ensuring a seamless arrival and departure experience. Working closely with the management and service teams, you will help maintain smooth front-of-house operations while delivering personalised and attentive guest service.</p><p>Key Responsibilities:</p><ul><li>Guest Experience Welcome guests with warmth, professionalism, and genuine hospitality.</li><li>Manage reservations, walk-in guests, and waiting lists efficiently.</li><li>Escort guests to their tables while maintaining seating plans and table rotation.</li><li>Respond promptly to telephone calls, emails, and reservation enquiries.</li><li>Handle guest requests and special occasions with attention to detail.</li><li>Resolve guest concerns professionally or escalate to management when appropriate.</li><li>Front-of-House Operations Maintain accurate reservation records using the restaurant s booking system.</li><li>Coordinate closely with managers and service teams regarding table availability and guest flow.</li><li>Monitor dining room occupancy and optimise seating arrangements.</li><li>Ensure the reception area remains clean, organised, and welcoming at all times.</li><li>Support opening and closing reception procedures.</li><li>Communication &amp; Administration Provide accurate information regarding menus, promotions, operating hours, and special events.</li><li>Assist with VIP guest arrangements and special bookings.</li><li>Record guest preferences to help personalise future visits.</li><li>Support administrative tasks as required by the management team.</li><li>Teamwork Collaborate effectively with restaurant managers, servers, and kitchen teams to ensure seamless service.</li><li>Promote a positive and professional working environment.</li><li>Represent the restaurant s values and service philosophy at every guest interaction.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Minimum 2 years experience as a Receptionist, Host/Hostess, or Front Desk professional within restaurants, hotels, or luxury hospitality.</li><li>Excellent customer service and interpersonal skills.</li><li>Professional appearance with a friendly and confident personality.</li><li>Strong communication skills in English, both written and spoken.</li><li>Excellent organisational and multitasking abilities.</li><li>Ability to remain calm and composed during busy service periods.</li><li>Proficiency with reservation systems and Microsoft Office applications.</li><li>Preferred: Experience within upscale restaurants, fine dining, luxury hotels, or internationally recognised hospitality brands.</li><li>Familiarity with reservation platforms such as SevenRooms, OpenTable, or similar systems.</li><li>Arabic language skills would be an advantage.</li><li>Passion for delivering exceptional guest experiences.</li></ul><p></p></section>

<p><p>&nbsp;</p> <ol style=\"margin-top: 0in;\" start=\"1\" type=\"1\"> <li class=\"MsoNormal\" style=\"color: black; line-height: 15.0pt; mso-list: l0 level1 lfo1; tab-stops: list .5in; background: white;\"><b><span style=\"font-family: \'Aptos Narrow\',sans-serif; mso-fareast-font-family: \'Times New Roman\';\">Promotion Planning &amp; Calendar Management</span></b></li> </ol> <p class=\"MsoNormal\" style=\"margin-left: .5in; line-height: 15.0pt; background: white;\"><span style=\"font-family: \'Aptos Narrow\',sans-serif; color: black;\">Coordinate marketing promotions in line with brand plans and trade calendars. Maintain a centralized promotion calendar, ensuring all campaigns, timelines, mechanics, and deliverables are clearly defined, aligned, and communicated to relevant stakeholders.</span></p> <p style=\"color: black; line-height: 15.0pt; mso-list: l0 level1 lfo1; tab-stops: list .5in; background: white;\"><b><span style=\"font-family: \'Aptos Narrow\',sans-serif; mso-fareast-font-family: \'Times New Roman\';\">Promotion Setup &amp; System Accuracy</span></b><span style=\"font-family: \'Aptos Narrow\',sans-serif; mso-fareast-font-family: \'Times New Roman\';\"><br>Validate pricing, dates, SKUs, mechanics, and approvals to ensure all promotions are booked correctly, fully compliant, and launched on time without errors.</span></p> <p>&nbsp;</p> <p>&nbsp;</p> <ol style=\"margin-top: 0in;\" start=\"2\" type=\"1\"> <li class=\"MsoNormal\" style=\"color: black; line-height: 15.0pt; mso-list: l0 level1 lfo1; tab-stops: list .5in; background: white;\"><b><span style=\"font-family: \'Aptos Narrow\',sans-serif; mso-fareast-font-family: \'Times New Roman\';\">Cross‑Functional Coordination &amp; Communication</span></b><span style=\"font-family: \'Aptos Narrow\',sans-serif; mso-fareast-font-family: \'Times New Roman\';\"><br>Act as the operational link between <b>Commercial , Marketing, Operations and Supply Chain Teams</b>. Share promotion details, resolve dependencies, and proactively escalate risks related to timing, approvals, or execution readiness.</span></li> </ol> <p>&nbsp;</p> <p>&nbsp;</p> <ol style=\"margin-top: 0in;\" start=\"2\" type=\"1\"> <li class=\"MsoNormal\" style=\"color: black; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; line-height: 15.0pt; mso-list: l0 level1 lfo1; tab-stops: list .5in; background: white;\"><b><span style=\"font-family: \'Aptos Narrow\',sans-serif; mso-fareast-font-family: \'Times New Roman\';\">In‑Market Execution Monitoring<br></span></b><span style=\"font-family: \'Aptos Narrow\',sans-serif; mso-fareast-font-family: \'Times New Roman\';\">Track live promotions to ensure correct pricing, visibility, and compliance in the market. Support field teams in resolving execution issues such as delayed activation, incorrect pricing, or missing promotional materials.</span></li> </ol> <p>&nbsp;</p> <p>&nbsp;</p> <ol style=\"margin-top: 0in;\" start=\"2\" type=\"1\"> <li class=\"MsoNormal\" style=\"color: black; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; line-height: 15.0pt; mso-list: l0 level1 lfo1; tab-stops: list .5in; background: white;\"><b><span style=\"font-family: \'Aptos Narrow\',sans-serif; mso-fareast-font-family: \'Times New Roman\';\">Promotion Tracking &amp; Status Reporting<br></span></b><span style=\"font-family: \'Aptos Narrow\',sans-serif; mso-fareast-font-family: \'Times New Roman\';\">Maintain detailed trackers for promotion status, execution milestones, and completion. Provide regular updates to marketing and commercial teams, highlighting risks, deviations from plan, and execution progress.</span></li> </ol> <p>&nbsp;</p> <p>&nbsp;</p> <ol style=\"margin-top: 0in;\" start=\"2\" type=\"1\"> <li class=\"MsoNormal\" style=\"color: black; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; line-height: 15.0pt; mso-list: l0 level1 lfo1; tab-stops: list .5in; background: white;\"><b><span style=\"font-family: \'Aptos Narrow\',sans-serif; mso-fareast-font-family: \'Times New Roman\';\">Documentation, Claims &amp; Compliance Support<br></span></b><span style=\"font-family: \'Aptos Narrow\',sans-serif; mso-fareast-font-family: \'Times New Roman\';\">Collect and organize promotion documentation, proofs, and approvals.</span></li> </ol> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Do you want to love what you do at work? Do you want to make a difference, an impact, and transform peoples lives? Do you want to work with a team that believes in disrupting the normal, boring, and average? If yes, then this is the job you are looking for , webook.com is Saudi s #1 event ticketing and experience booking platform in terms of technology, features, agility, revenue serving some of the largest mega events in the Kingdom surpassing over 2 billion in sales. Are you a seasoned relationship-builder with a background in hospitality, live events, luxury sales, or entertainment ready to pivot into a strategic, high-impact commercial role? We re building a senior outreach team to lead our first-touch engagement with major enterprise clients across global markets. You ll be the person who opens doors with C-suite leaders, global event organizers, and major sports organizations, bringing both charm and strategy to every conversation. This role is perfect for someone who:</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Thrives in high-end, client-facing environments</li><li>Has 4+ years of experience influencing senior stakeholders</li><li>Knows how to open doors, start meaningful conversations, and build trust</li><li>Wants to grow into enterprise partnerships, business development, or market expansion</li></ul><p></p></section>

<p>We propel luxury brands as digital innovators. AZDS is the global leader in providing digital marketing, technology and booking engine partner services to luxury hospitality brands. Our expertise is in creating full-funnel digital conversion-focused experiences for an elite group of discerning partners that not only bring their brand to life in exceptional new ways, but drive increased bookings and revenue. We create immersive 360-degree digital ecosystems that optimize every step along the guest journey for High Net Worth and Uber-HNW travelers. From go-to-market efforts to website development to booking engine integrations, AZDS offers a premier full-service partnership approach across all our clients’ owned channels that makes their jobs easier, drives increased revenue, and provides full-funnel guest analytics across a fully integrated digital experience. A significant differentiator is that we lead the industry in custom integrations. We are certified partners with Sabre Hospitality’s SynXis booking engine, and have the ability to pull their APIs throughout a client’s entire website to create seamlessly integrated, fully-shoppable experiences that drive conversion, culminating with our industry-leading booking engine product, RevRaise. We have 500+ clients across 6 continents, including iconic luxury hospitality brands such as Montage Hotels & Resorts, The Oetker Collection, The Ritz London, The Breakers Palm Beach, Shutters on the Beach, and Sereno Hotels, among many others. While our highest measure of success is driving increased client bookings, we have also won significant industry awards, including W3 Best in Class awards, The Internet Marketing Association Website of the Year, and Pixel Awards for our attention to user experience and design. Our ability to see trended guest behaviors across all of our platforms (20 million guests & $1.7B annually) gives us the ability to provide benchmarking and aggregated data, insights and strategic advice to our partners to optimize performance. We pride ourselves on our laser focus with an elite group of clients, our proven results in driving conversion, our first-class responsive service, and our ability to innovate and drive results as true extensions of our clients’ teams. Role Summary: We are now seeking an Account Manager to join our team. The Account Manager role will work on our Client Services team as a dedicated day-to-day client-facing contact for luxury and ultra-luxury client(s) based in the MENA region. This position will report to the Vice President Client Services with day-to-day support from the Senior Group Account Director. With support from the core US team, this account manager must understand the agency's processes and ways of working and effectively manage work across distributed teams. This manager will work with AZDS' US-based and global team in support of day-to-day client priorities, retainer deliverables, project timelines, stakeholder coordination, and ad hoc project work. For this specific Account Manager role, we require the candidate to be a Saudi national, based in Riyadh, and able to work from our office at least 2-3 days per week. This position is part-time to start, with a clear opportunity to grow into a full-time role based on new business growth. The ideal candidate is a self-starter who enjoys wearing many hats, thrives in a fast-paced environment, and can be successful operating independently. He or she should be comfortable making informed decisions based on data and strategy, providing thoughtful insights on day-to-day work, and anticipating client questions. Our ideal candidate should be someone who will enjoy a combination of strategy, project management, task management and execution. Key Role Responsibilities: • Overall accountability for client satisfaction, success and retention, ensuring all deliverables, • milestones and objectives are achieved on time and within budget. • Partner with Account Director and other internal agency teams to ensure Ensure client account(s) are managed to achieve P+L and margins targets. • Coordinating agency resources and timelines to support client priorities, scoped deliverables, and project work, including website-related projects where applicable, with a focus on timelines, internal coordination, client approvals, and delivery tracking. • Develop and manage project timelines, status trackers, action items, and supporting project plans with coordinated ways of working to support required deliverables. • Lead regular communication between internal and external clients regarding project status, budget burndown, project progress, timelines, risks, blockers, approvals, next steps, and other priority topics as defined within each SOW. • Lead quarterly business reviews with clients to align on goal attainment, progress against • the annual plan, process improvement, and overall account health. • Guide the annual planning process with clients to outline annual goals and objectives, • develop the annual strategy and service package, align services and fees with clients goals • and budget; responsible for client retention and achieving organic growth targets. • Effectively collaborate with internal and external stakeholders, ensuring clear and timely • communication • Oversee ad hoc projects, including resource coordination, planning, and client • communications</p><p>Required Skills & Experience: • Minimum 2 years of prior account management experience • Experience with client-facing account management and project management in a fast-paced agency, client services, or digital environment. Website project management experience is preferred. • Experience managing projects, timelines, stakeholders, deliverables, approvals, and client communications. • Fluent in English (C1+, both written and verbal) • Available for 2-3 hours of overlap with US Mountain Time Preferred Qualifications: • Hospitality or luxury travel experience. • Website project management experience, including creating JIRA tickets with clear requirements, tracking status for website updates, website development projects, CMS workflows, QA coordination, launch planning, or client-side website project coordination. Additional Qualities: • Exceptional service-minded relationship-building skills to foster strong client partnerships. • Self-starter • Strong problem-solving skills, curiosity and adaptability • Accountability and ownership • Excellent written and verbal communication skills • Attention to detail • Passion for industry trends, innovation, and hospitality</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>Key Responsibilities</strong></p><br><p><strong>Guest Reception &amp; Service</strong></p><br><p>Greet all guests warmly and professionally upon arrival.</p><br><p>Escort guests to their tables and present menus.</p><br><p>Maintain an organized seating chart and manage table rotation to support service efficiency.</p><br><p>Assist guests with inquiries about the menu, restaurant offerings, and general hotel information.</p><br><p>Handle guest concerns or complaints politely and escalate when necessary.</p><br><p><strong>Reservations &amp; Coordination</strong></p><br><p>Answer phone calls and manage restaurant reservations using the designated system.</p><br><p>Confirm bookings, handle special requests, and coordinate with the service team for smooth operations.</p><br><p>Monitor waitlists and update guests with accurate waiting times.</p><br><p>Communicate effectively with servers, kitchen staff, and management to optimize seating flow.</p><br><p><strong>Operational Support</strong></p><br><p>Maintain cleanliness and organization of the hostess desk and entrance area.</p><br><p>Prepare and update menus, reservation lists, and table plans as required.</p><br><p>Follow all health, safety, and hygiene standards.</p><br><p>Support the F&amp;B team during busy periods when needed.</p><br><p><strong>Qualifications &amp; Skills</strong></p><br><p><strong>Saudi National (required).</strong></p><br><p>High school diploma or equivalent.</p><br><p>Previous experience in a hospitality or customer service role preferred.</p><br><p>Strong communication skills in Arabic and English.</p><br><p>Professional appearance and excellent interpersonal skills.</p><br><p>Ability to multitask and remain composed in a fast-paced environment.</p><br><p>Familiarity with reservation systems is a plus.</p><br><br><p>Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</p><br><br><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> 1+ years </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Nationality"> <b>Nationality</b> </div> <div class="col is-9 p5" data-automation-id="data_Nationality"> Saudi Arabia </div> </div> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>